Job Title: Customer Support Technician Location: Bridgend (on-site) Salary: £23,000 - £25,000 Per Annum Job Type: Full time, Permanent Working Hours: Monday to Sunday - 08:00 to 18:00 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the South West. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Please note that candidates must have the right to live and work in the UK and live within a commutable distance to Bridgend to be considered for this role. Key Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Troubleshoot and resolve software and hardware issues remotely over the phone and by email. If you are unable to resolve at first point of contact, you will be expected to triage the query and pass it onto the engineering team Investigating and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. Job Experience Required: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Renumeration and Benefits: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Sep 12, 2024
Full time
Job Title: Customer Support Technician Location: Bridgend (on-site) Salary: £23,000 - £25,000 Per Annum Job Type: Full time, Permanent Working Hours: Monday to Sunday - 08:00 to 18:00 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the South West. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Please note that candidates must have the right to live and work in the UK and live within a commutable distance to Bridgend to be considered for this role. Key Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Troubleshoot and resolve software and hardware issues remotely over the phone and by email. If you are unable to resolve at first point of contact, you will be expected to triage the query and pass it onto the engineering team Investigating and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. Job Experience Required: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Renumeration and Benefits: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
We have an opportunity for a bright and bubbly character to join our clients IT company as a 1st Line Support Technician. Your role will be to take calls from clients, building strong relationships with them at all times. You will be troubleshooting all 1st line relevant queries, such as password resets, creating tickets, MFA/2FA support, SSL VPN moving onto Office 365 and Azure/Entra support. The core solutions include Windows Server platforms, virtualisation, general networking, Microsoft Entra and desktop support. The successful applicant will work with the existing team to ensure that SLA's are met, you will be able to prioritise tickets, and escalate to more senior engineers when required. Our Client are a small, friendly company who support each other. They have a great culture and are looking forward to welcoming a new member into their team. This is a great opportunity for someone looking to progress their career further in the I.T and telecoms industry. Your responsibilities • Discover and diagnose customer issues effectively as well as provide timely and relevant customer updates • Excellent communication skills • High attention to detail • Ensure that SLAs are met and work is being processed throughout the helpdesk on all levels. • Work with more senior members of staff to identify reoccurring incidents and implement long term resolutions. • Provide remote troubleshooting as and when is needed for clients and the ability to carry out troubleshooting over the phone. Technologies you must have experience with: • Microsoft Operating Systems • Office 365 • Hyper-V • Active Directory, Group Policy, DNS, DHCP etc. • Networking - LAN, Security, Switching • Microsoft Entra & Intune What to Expect: • You will provide technical support from our primary base in Steyning between the hours of 8:45am and 5:00pm. • The successful applicant will be someone who has good experience in solving I.T related problems. • Microsoft qualifications are beneficial although not a necessity. Training/Support will be provided; however, in order to be successful in this role, self-learning and motivation is essential. • 38.75 hours per week. • 25 days holiday plus bank holidays. • You must have a full UK driving license (clean) and your own vehicle. What's on offer • £20,000.00-£27,000.00 per year • Annual bonus • Casual dress • Company events • Company pension • Free, onsite parking • Monday - Friday, No weekends If this is the perfect opportunity for you, please apply today.
Sep 12, 2024
Full time
We have an opportunity for a bright and bubbly character to join our clients IT company as a 1st Line Support Technician. Your role will be to take calls from clients, building strong relationships with them at all times. You will be troubleshooting all 1st line relevant queries, such as password resets, creating tickets, MFA/2FA support, SSL VPN moving onto Office 365 and Azure/Entra support. The core solutions include Windows Server platforms, virtualisation, general networking, Microsoft Entra and desktop support. The successful applicant will work with the existing team to ensure that SLA's are met, you will be able to prioritise tickets, and escalate to more senior engineers when required. Our Client are a small, friendly company who support each other. They have a great culture and are looking forward to welcoming a new member into their team. This is a great opportunity for someone looking to progress their career further in the I.T and telecoms industry. Your responsibilities • Discover and diagnose customer issues effectively as well as provide timely and relevant customer updates • Excellent communication skills • High attention to detail • Ensure that SLAs are met and work is being processed throughout the helpdesk on all levels. • Work with more senior members of staff to identify reoccurring incidents and implement long term resolutions. • Provide remote troubleshooting as and when is needed for clients and the ability to carry out troubleshooting over the phone. Technologies you must have experience with: • Microsoft Operating Systems • Office 365 • Hyper-V • Active Directory, Group Policy, DNS, DHCP etc. • Networking - LAN, Security, Switching • Microsoft Entra & Intune What to Expect: • You will provide technical support from our primary base in Steyning between the hours of 8:45am and 5:00pm. • The successful applicant will be someone who has good experience in solving I.T related problems. • Microsoft qualifications are beneficial although not a necessity. Training/Support will be provided; however, in order to be successful in this role, self-learning and motivation is essential. • 38.75 hours per week. • 25 days holiday plus bank holidays. • You must have a full UK driving license (clean) and your own vehicle. What's on offer • £20,000.00-£27,000.00 per year • Annual bonus • Casual dress • Company events • Company pension • Free, onsite parking • Monday - Friday, No weekends If this is the perfect opportunity for you, please apply today.
Job Title: Customer Support Technician Location: Bridgend (on-site) Salary: £23,000 - £25,000 Per Annum Job Type: Full time, Permanent Working Hours: Monday to Sunday 08:00 to 18:00 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the South West. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Please note that candidates must have the right to live and work in the UK and live within a commutable distance to Bridgend to be considered for this role. Key Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for First Call Resolution Troubleshoot and resolve software and hardware issues remotely over the phone and by email. If you are unable to resolve at first point of contact, you will be expected to triage the query and pass it onto the engineering team Investigating and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. Job Experience Required: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Renumeration and Benefits: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Sep 12, 2024
Full time
Job Title: Customer Support Technician Location: Bridgend (on-site) Salary: £23,000 - £25,000 Per Annum Job Type: Full time, Permanent Working Hours: Monday to Sunday 08:00 to 18:00 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the South West. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Please note that candidates must have the right to live and work in the UK and live within a commutable distance to Bridgend to be considered for this role. Key Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for First Call Resolution Troubleshoot and resolve software and hardware issues remotely over the phone and by email. If you are unable to resolve at first point of contact, you will be expected to triage the query and pass it onto the engineering team Investigating and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. Job Experience Required: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Renumeration and Benefits: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Are you looking to start an exciting career in IT with a growing company? One that will develop your knowledge, skills and offer you all the support you need to thrive? Look no further! Ubi is expanding its technical support team and wishes to add another Information Communication Technician level 3 apprentice with a view to offering a full-time permanent role once the apprenticeship is completed. ICT Level 3 Apprenticeship Newton Abbot, TQ12 6TZ Field and Desk based View to offering a full-time permanent role Salary from £18,000 per annum + Benefits Please Note: Applicants must be authorised to work in the UK and have held a full UK driving licence for at least a year. This role is not suitable for graduates. At Ubi, we're expanding our team that delivers cutting-edge cloud telecoms, IT services, SAAS, and security solutions across the South West. Join a company partnered with industry leaders like Ericsson-LG, Draytek, and more. We excel in delivering cloud solutions with exceptional service and need more technicians to help us keep to our high standards. You will receive training in cloud telecoms, wi-fi services, SaaS, networking, data infrastructure and customer service Since 2010, Ubi has said hello to more than 350 organisations across the South West of England, and we want to keep adding more. Benefits of a Career with Ubi: Salary of £18,000 per annum whilst you learn and develop your trade This is a living wage salary (not typical apprenticeship rates) Company pension Day s holiday given for your birthday About the ICT Technical Apprenticeship: At the end of this field and desk-based apprenticeship, you will be qualified as a digital communications technician able to fulfil a number of roles including desk based technical support, or installation and maintenance technician. You will interact with a wide variety of external users of our digital systems, through digital channels, remotely and face to face. You will be trained to be responsible for prioritising systems support tasks as they arise and for monitoring and maintaining system performance, resolving system user queries and resolving faults in a helpdesk environment. You will be involved in the build, test and integration of end-to-end customer solutions to support customer communication services as well as the build, test and maintenance of core wi-fi networks, working with suppliers and customers. The broad purpose of the occupation is to deliver the efficient operation and control of the Telecommunications infrastructure for our customers on-premises or cloud services that they require to deliver and support the information systems needs of their business. About Our Partners: We partner with tech giants like Ericsson-LG, Draytek, Hanwha, Gamma, Plan,com and Stampede to deliver cutting-edge solutions. How to apply for the role: If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must live within 25 miles of our Newton Abbot Offices be authorised to work in the UK. No agencies please. Other suitable skills and experience include Apprentice, Apprenticeship, IT, ICT, IT Apprenticeship, ICT Apprenticeship, IT Support, Technical Support, ICT Solutions, IT Technician, ICT Technician, Network Support, Cloud Telecoms, Digital Communications, Information Systems Support, IT Infrastructure.
Sep 09, 2024
Full time
Are you looking to start an exciting career in IT with a growing company? One that will develop your knowledge, skills and offer you all the support you need to thrive? Look no further! Ubi is expanding its technical support team and wishes to add another Information Communication Technician level 3 apprentice with a view to offering a full-time permanent role once the apprenticeship is completed. ICT Level 3 Apprenticeship Newton Abbot, TQ12 6TZ Field and Desk based View to offering a full-time permanent role Salary from £18,000 per annum + Benefits Please Note: Applicants must be authorised to work in the UK and have held a full UK driving licence for at least a year. This role is not suitable for graduates. At Ubi, we're expanding our team that delivers cutting-edge cloud telecoms, IT services, SAAS, and security solutions across the South West. Join a company partnered with industry leaders like Ericsson-LG, Draytek, and more. We excel in delivering cloud solutions with exceptional service and need more technicians to help us keep to our high standards. You will receive training in cloud telecoms, wi-fi services, SaaS, networking, data infrastructure and customer service Since 2010, Ubi has said hello to more than 350 organisations across the South West of England, and we want to keep adding more. Benefits of a Career with Ubi: Salary of £18,000 per annum whilst you learn and develop your trade This is a living wage salary (not typical apprenticeship rates) Company pension Day s holiday given for your birthday About the ICT Technical Apprenticeship: At the end of this field and desk-based apprenticeship, you will be qualified as a digital communications technician able to fulfil a number of roles including desk based technical support, or installation and maintenance technician. You will interact with a wide variety of external users of our digital systems, through digital channels, remotely and face to face. You will be trained to be responsible for prioritising systems support tasks as they arise and for monitoring and maintaining system performance, resolving system user queries and resolving faults in a helpdesk environment. You will be involved in the build, test and integration of end-to-end customer solutions to support customer communication services as well as the build, test and maintenance of core wi-fi networks, working with suppliers and customers. The broad purpose of the occupation is to deliver the efficient operation and control of the Telecommunications infrastructure for our customers on-premises or cloud services that they require to deliver and support the information systems needs of their business. About Our Partners: We partner with tech giants like Ericsson-LG, Draytek, Hanwha, Gamma, Plan,com and Stampede to deliver cutting-edge solutions. How to apply for the role: If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must live within 25 miles of our Newton Abbot Offices be authorised to work in the UK. No agencies please. Other suitable skills and experience include Apprentice, Apprenticeship, IT, ICT, IT Apprenticeship, ICT Apprenticeship, IT Support, Technical Support, ICT Solutions, IT Technician, ICT Technician, Network Support, Cloud Telecoms, Digital Communications, Information Systems Support, IT Infrastructure.
