Business Development Manager - Fintech Department: Revenue Employment Type: Permanent - Full Time Location: London Reporting To: Adam Dowling Description This is an incredible opportunity to be a vital part of a market-leading fintech payments sales team; the fastest growing division within a Global Payments company. The position will be responsible for the acquisition of Financial Intermediary (FI) clients, focusing on CFD & Forex Providers. The role will suit payment sales specialists with knowledge of Global Payments and Cash Management, FX and Treasury Management. The ideal applicant will have wide business knowledge and FI/NBFI connections. Key Responsibilities Market research and analysis: Conduct thorough research to identify potential new FI/NBFI, specifically within the CFD vertical and understand the competitive landscape. Keep up with industry trends that affect IFX payments and our target market. Strategy development: Develop strategic plans to effectively target the CFD market - fully understanding their requirements and how our solutions can support them. Collaborate with marketing and product teams to align sales strategies with broader business objectives. Client acquisition: Use networking, cold calling, and digital outreach to generate new leads. Sales presentations and demos: Prepare and deliver presentations and demonstrations to prospective clients. Clearly communicate the benefits and value of using IFX payments. Negotiation and closure: Engage in negotiations with prospects, addressing concerns and adapting proposals to meet client needs. Close deals and ensure all contractual elements are in place. Support the onboarding process to ensure a smooth transition onto our platform for clients. Target management: Achieve weekly, monthly, and annual sales quotas by successfully implementing sales and marketing strategies and tactics and by proactive sales pipeline management. CRM management & reporting: Maintain accurate records of sales activity and client interactions on in house CRM. Team collaboration and leadership: Work closely with other teams, such as marketing and customer support, to ensure a cohesive approach to client management. Mentor junior sales staff and help develop their skills. Compliance: Keep abreast of regulations and requirements, through regular training to ensure compliance at all times. Success Measures Revenue Growth: Achieving monthly and annual FX revenue targets. Client Acquisition: Number of new meetings and corporate clients onboarded within the set timeframe. Pipeline Development: Quality and value of opportunities generated and progressed. Skills, Knowledge and Expertise Experience in CFD sales, ideally within the payments or FX industry. Proven track record of developing new business and meeting/exceeding sales targets. Demonstrated ability to adopt a consultative sales approach, identifying customer needs and developing customised solutions. Proficient in managing complex sales cycles from prospecting to closing. Experience in negotiating contracts with a focus on creating value for both the client and the company. Strong strategic thinking with the ability to align sales strategies with business objectives. Adept at commercial modelling and analysis to support the value proposition of products. Comfortable with financial and sales analytics platforms, CRM software and sales enablement tools. A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance. Adaptable, tenacious and flexible who is able to perform under pressure. Benefits We believe great people do their best work when they feel supported, rewarded, and empowered to grow. That's why we offer a benefits package designed to support your career, wellbeing, finances, and life outside of work. 25 days' annual leave, plus bank holidays An extra day off for your birthday Holiday loyalty scheme rewarding long term service Work abroad scheme for added flexibility Competitive pension scheme via salary exchange Annual discretionary bonus scheme (eligible after probation) Financial education, planning & coaching platform Interest free Season Ticket Loan for London travel Salary exchange nursery fee scheme Life Insurance Healthcare platform including: Cashback on dental, optical & physio; Virtual GP access; Mental health and stress support helplines; Additional wellbeing resources Enhanced parental leave Cycle to work scheme Flexible benefits that support everyday life Career development and progression tools Opportunities to grow within a fast scaling international business Diversity & Inclusion We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.
16/07/2026
Full time
Business Development Manager - Fintech Department: Revenue Employment Type: Permanent - Full Time Location: London Reporting To: Adam Dowling Description This is an incredible opportunity to be a vital part of a market-leading fintech payments sales team; the fastest growing division within a Global Payments company. The position will be responsible for the acquisition of Financial Intermediary (FI) clients, focusing on CFD & Forex Providers. The role will suit payment sales specialists with knowledge of Global Payments and Cash Management, FX and Treasury Management. The ideal applicant will have wide business knowledge and FI/NBFI connections. Key Responsibilities Market research and analysis: Conduct thorough research to identify potential new FI/NBFI, specifically within the CFD vertical and understand the competitive landscape. Keep up with industry trends that affect IFX payments and our target market. Strategy development: Develop strategic plans to effectively target the CFD market - fully understanding their requirements and how our solutions can support them. Collaborate with marketing and product teams to align sales strategies with broader business objectives. Client acquisition: Use networking, cold calling, and digital outreach to generate new leads. Sales presentations and demos: Prepare and deliver presentations and demonstrations to prospective clients. Clearly communicate the benefits and value of using IFX payments. Negotiation and closure: Engage in negotiations with prospects, addressing concerns and adapting proposals to meet client needs. Close deals and ensure all contractual elements are in place. Support the onboarding process to ensure a smooth transition onto our platform for clients. Target management: Achieve weekly, monthly, and annual sales quotas by successfully implementing sales and marketing strategies and tactics and by proactive sales pipeline management. CRM management & reporting: Maintain accurate records of sales activity and client interactions on in house CRM. Team collaboration and leadership: Work closely with other teams, such as marketing and customer support, to ensure a cohesive approach to client management. Mentor junior sales staff and help develop their skills. Compliance: Keep abreast of regulations and requirements, through regular training to ensure compliance at all times. Success Measures Revenue Growth: Achieving monthly and annual FX revenue targets. Client Acquisition: Number of new meetings and corporate clients onboarded within the set timeframe. Pipeline Development: Quality and value of opportunities generated and progressed. Skills, Knowledge and Expertise Experience in CFD sales, ideally within the payments or FX industry. Proven track record of developing new business and meeting/exceeding sales targets. Demonstrated ability to adopt a consultative sales approach, identifying customer needs and developing customised solutions. Proficient in managing complex sales cycles from prospecting to closing. Experience in negotiating contracts with a focus on creating value for both the client and the company. Strong strategic thinking with the ability to align sales strategies with business objectives. Adept at commercial modelling and analysis to support the value proposition of products. Comfortable with financial and sales analytics platforms, CRM software and sales enablement tools. A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance. Adaptable, tenacious and flexible who is able to perform under pressure. Benefits We believe great people do their best work when they feel supported, rewarded, and empowered to grow. That's why we offer a benefits package designed to support your career, wellbeing, finances, and life outside of work. 25 days' annual leave, plus bank holidays An extra day off for your birthday Holiday loyalty scheme rewarding long term service Work abroad scheme for added flexibility Competitive pension scheme via salary exchange Annual discretionary bonus scheme (eligible after probation) Financial education, planning & coaching platform Interest free Season Ticket Loan for London travel Salary exchange nursery fee scheme Life Insurance Healthcare platform including: Cashback on dental, optical & physio; Virtual GP access; Mental health and stress support helplines; Additional wellbeing resources Enhanced parental leave Cycle to work scheme Flexible benefits that support everyday life Career development and progression tools Opportunities to grow within a fast scaling international business Diversity & Inclusion We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.
About the Role: I am looking for a Solution Delivery Specialist to join a growing technology team. This is a varied, customer-facing position that combines technical consultancy, solution delivery, customer onboarding, and service transition activities. Working closely with prospective and newly acquired customers, you will support the technical sales process, lead onboarding projects, deliver technical implementations, and ensure a seamless transition into a managed support environment. The role is ideal for someone with strong Microsoft and infrastructure expertise who enjoys building customer relationships and providing technical guidance. Key Responsibilities: Participate in customer discovery meetings and technical consultations. Gather and assess customer requirements, business objectives, and existing IT environments. Recommend appropriate cloud, security, networking, and managed service solutions. Lead the onboarding of new managed service customers. Conduct technical audits and infrastructure assessments. Deliver implementation and migration projects across Microsoft technologies and managed service platforms. Configure, deploy, and support: Microsoft 365 Windows Server Microsoft Entra ID Microsoft Intune Microsoft Defender Deploy and support endpoint management and security solutions. Build and maintain strong customer relationships. Translate technical concepts into clear, business-friendly language. Contribute to process improvements, documentation, and service excellence initiatives. Skills & Experiences Essential Previous experience in a 2nd Line, 3rd Line, or Technical Consultant role within an MSP or IT services environment. Strong knowledge of: Microsoft 365 Windows Server Microsoft Entra ID Microsoft Intune Microsoft Defender Experience onboarding customers into managed services. Presales, solution design, or technical scoping experience. Excellent communication and stakeholder management skills. Full UK driving licence. Desirable Experience with PSA and RMM platforms. Networking, connectivity, and telephony knowledge. Microsoft certifications. ITIL, CompTIA, or cyber security certifications. Why Join? Competitive salary Healthcare Cash Plan Tech Purchase Scheme Cycle to Work Scheme Income Protection Critical Illness & Life Insurance Virtual GP Service Employee Assistance Programme (EAP) Discounts & Cashback Platform Birthday Day Off Ongoing training and development opportunities Supportive and collaborative working environment Clear progression opportunities within a growing business
16/07/2026
Full time
About the Role: I am looking for a Solution Delivery Specialist to join a growing technology team. This is a varied, customer-facing position that combines technical consultancy, solution delivery, customer onboarding, and service transition activities. Working closely with prospective and newly acquired customers, you will support the technical sales process, lead onboarding projects, deliver technical implementations, and ensure a seamless transition into a managed support environment. The role is ideal for someone with strong Microsoft and infrastructure expertise who enjoys building customer relationships and providing technical guidance. Key Responsibilities: Participate in customer discovery meetings and technical consultations. Gather and assess customer requirements, business objectives, and existing IT environments. Recommend appropriate cloud, security, networking, and managed service solutions. Lead the onboarding of new managed service customers. Conduct technical audits and infrastructure assessments. Deliver implementation and migration projects across Microsoft technologies and managed service platforms. Configure, deploy, and support: Microsoft 365 Windows Server Microsoft Entra ID Microsoft Intune Microsoft Defender Deploy and support endpoint management and security solutions. Build and maintain strong customer relationships. Translate technical concepts into clear, business-friendly language. Contribute to process improvements, documentation, and service excellence initiatives. Skills & Experiences Essential Previous experience in a 2nd Line, 3rd Line, or Technical Consultant role within an MSP or IT services environment. Strong knowledge of: Microsoft 365 Windows Server Microsoft Entra ID Microsoft Intune Microsoft Defender Experience onboarding customers into managed services. Presales, solution design, or technical scoping experience. Excellent communication and stakeholder management skills. Full UK driving licence. Desirable Experience with PSA and RMM platforms. Networking, connectivity, and telephony knowledge. Microsoft certifications. ITIL, CompTIA, or cyber security certifications. Why Join? Competitive salary Healthcare Cash Plan Tech Purchase Scheme Cycle to Work Scheme Income Protection Critical Illness & Life Insurance Virtual GP Service Employee Assistance Programme (EAP) Discounts & Cashback Platform Birthday Day Off Ongoing training and development opportunities Supportive and collaborative working environment Clear progression opportunities within a growing business
PMO - Exit Support Specialist Must have an Active DV Clearance. In this role you will work closely with Programme Managers, PMO teams, commercial teams, and operational stakeholders to deliver effective transition, knowledge transfer, and contract closure activities. This position is ideal for an experienced PMO professional with strong coordination, governance, and stakeholder management skills who thrives in fast paced programme environments. Responsibilities Support the planning, coordination, and delivery of programme and contract exit activities. Maintain and track exit plans, milestones, risks, issues, dependencies, actions, and decisions. Coordinate knowledge transfer, documentation handover, asset tracking, and service transition activities. Monitor progress against exit schedules and provide reporting to programme leadership. Support governance forums and ensure compliance with contractual and organisational requirements. Coordinate onboarding and off boarding activities associated with programme transition. Track financial, commercial, and contractual obligations throughout programme exit. Support audit, assurance, and evidence gathering activities. Contribute to continual improvement of PMO governance and transition processes. Skills & Experience Proven experience within a PMO, Programme Support, or Project Coordination role. Strong planning, scheduling, and progress tracking capability. Experience with PMO governance, reporting, and programme controls. Strong RAID, dependency, and action management experience. Experience coordinating knowledge transfer and documentation activities. Excellent stakeholder engagement and communication skills. Strong analytical, organisational, and problem solving abilities. Ability to manage multiple priorities within fast paced delivery environments. Advanced Microsoft Excel, PowerPoint, SharePoint, and PMO toolset experience. Proactive, adaptable, resilient, and customer focused with excellent attention to detail. Clearance Successful applicants will be required to be security cleared prior to appointment, which can take a minimum of 18 weeks. Equal Opportunity Statement We welcome applications from all individuals, regardless of background or identity. We encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
16/07/2026
Full time
PMO - Exit Support Specialist Must have an Active DV Clearance. In this role you will work closely with Programme Managers, PMO teams, commercial teams, and operational stakeholders to deliver effective transition, knowledge transfer, and contract closure activities. This position is ideal for an experienced PMO professional with strong coordination, governance, and stakeholder management skills who thrives in fast paced programme environments. Responsibilities Support the planning, coordination, and delivery of programme and contract exit activities. Maintain and track exit plans, milestones, risks, issues, dependencies, actions, and decisions. Coordinate knowledge transfer, documentation handover, asset tracking, and service transition activities. Monitor progress against exit schedules and provide reporting to programme leadership. Support governance forums and ensure compliance with contractual and organisational requirements. Coordinate onboarding and off boarding activities associated with programme transition. Track financial, commercial, and contractual obligations throughout programme exit. Support audit, assurance, and evidence gathering activities. Contribute to continual improvement of PMO governance and transition processes. Skills & Experience Proven experience within a PMO, Programme Support, or Project Coordination role. Strong planning, scheduling, and progress tracking capability. Experience with PMO governance, reporting, and programme controls. Strong RAID, dependency, and action management experience. Experience coordinating knowledge transfer and documentation activities. Excellent stakeholder engagement and communication skills. Strong analytical, organisational, and problem solving abilities. Ability to manage multiple priorities within fast paced delivery environments. Advanced Microsoft Excel, PowerPoint, SharePoint, and PMO toolset experience. Proactive, adaptable, resilient, and customer focused with excellent attention to detail. Clearance Successful applicants will be required to be security cleared prior to appointment, which can take a minimum of 18 weeks. Equal Opportunity Statement We welcome applications from all individuals, regardless of background or identity. We encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Global Payments is migrating merchants onto Worldpay eCommerce and other strategic digital payment solutions. We're looking for an eCommerce Migration Activation Support specialist to work hands on with merchants to get them fully live and transacting.This role is focused on execution - working directly with merchants, technical teams, and delivery specialists to install integrations, switch from legacy products, and accelerate time to live.What you'll doWork directly with merchants to complete onboarding and get live on Worldpay eCommerce.Host calls to support plugin installation, configuration, and validation.Coordinate with Integration Managers, Solution Consultants, and technical teams to resolve complex setups.Ensure successful cutover from legacy platforms to new CNP solutions.Take ownership of activation through to first successful transaction.Track progress and remove blockers that delay go live.What success looks likeMerchants live and transacting quickly after sale or migrationHigh activation completion rate with minimal delayClear reduction in time from sale to liveConfident, well supported merchants through the transitionWhy join Global PaymentsPlay a critical role in customer success and platform transformationWork hands on with eCommerce and payment integrationsBe rewarded for real outcomes - merchants live and tradingJoin a collaborative, fast moving digital payments environmentWhat we offer youA multifaceted role with a high degree of responsibility and a broad spectrum of opportunitiesA modern and flexible work environment and a dedicated, motivated, and supportive teamTime to support charities and give back to your communityA fantastic range of benefits designed to help support your lifestyle and well-being
12/07/2026
Full time
Global Payments is migrating merchants onto Worldpay eCommerce and other strategic digital payment solutions. We're looking for an eCommerce Migration Activation Support specialist to work hands on with merchants to get them fully live and transacting.This role is focused on execution - working directly with merchants, technical teams, and delivery specialists to install integrations, switch from legacy products, and accelerate time to live.What you'll doWork directly with merchants to complete onboarding and get live on Worldpay eCommerce.Host calls to support plugin installation, configuration, and validation.Coordinate with Integration Managers, Solution Consultants, and technical teams to resolve complex setups.Ensure successful cutover from legacy platforms to new CNP solutions.Take ownership of activation through to first successful transaction.Track progress and remove blockers that delay go live.What success looks likeMerchants live and transacting quickly after sale or migrationHigh activation completion rate with minimal delayClear reduction in time from sale to liveConfident, well supported merchants through the transitionWhy join Global PaymentsPlay a critical role in customer success and platform transformationWork hands on with eCommerce and payment integrationsBe rewarded for real outcomes - merchants live and tradingJoin a collaborative, fast moving digital payments environmentWhat we offer youA multifaceted role with a high degree of responsibility and a broad spectrum of opportunitiesA modern and flexible work environment and a dedicated, motivated, and supportive teamTime to support charities and give back to your communityA fantastic range of benefits designed to help support your lifestyle and well-being
Doherty Associates (DA) has successfully delivered IT consultancy and managed services for over 30 years to world-renowned, international clients. Our focus is on delivering exceptional customer services to the professional and financial services sector, including leading private equity and venture capital firms and several top 10 UK law firms. We are a Microsoft Partner with five competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. Our customers rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, cyber security and compliance, and the adoption of automation and AI. We have built a reputation as a company that keeps its promises and delivers quality. About the role The Service Delivery Manager (SDM) is responsible for ensuring the consistent delivery of reliable and effective IT services to customers, in alignment with contractual obligations, service level agreements (SLAs), and business objectives. You will act as the bridge between the customer, the technical and the account management teams, ensuring operational robustness, consistent customer satisfaction, and continuous service improvement across all managed services. This role is best suited to an experienced SDM professional who works comfortably in an IT MSP, high pressure environment, has a track record of managing demanding customer expectations while working closely with senior stakeholders to deliver results. Strong communication skills are essential for navigating complex negotiations, handling sensitive information, and building lasting relationships. Main responsibilities Service performance and SLA management Act as an escalation point for persistent issues and assist key customers during major incidents. Drive resolution of service quality related escalations, by co ordination across relevant departments. Monitor and report on monthly service performance against SLAs and KPIs (at a DA business level and specific customer level, as required). Identify service delivery risks and propose mitigation strategies (at the business and client level). Manage SIP processes for specific customers. Develop and improve customer satisfaction and the supporting processes. Customer engagement and relationship management Build and maintain strong relationships with internal and external stakeholders to understand business needs and expectations. Partner with Account Managers in conducting service review meetings with key clients and standardise generic performance metrics and reporting. Work with internal and third party teams to ensure actions are taken and completed to protect and improve services when required. Be an ambassador for IT Managed Services and help educate the customer and their teams on how best to use our services. Operations Coordinate client and account management escalations with internal service desk and project teams to ensure timely and effective delivery of services. Oversee change, release and service transition management processes. Work with service desk leads to ensure compliance with ITIL best practices and internal governance standards. Continuous improvement and innovation Identify opportunities for service improvement and efficiency gains. Lead initiatives to enhance service quality, customer experience, and operational processes. Collaborate with technical teams to implement automation and innovation in service delivery. Review and identify services that are being delivered that could generate billable work such as Ad hoc tickets. Reporting and documentation Produce and present service reports, dashboards, and performance summaries. Create and maintain service performance reports that show the commercial success of each service line. Own customer experience reporting, identifying service concerns and opportunities for improvement. Team collaboration and leadership Work closely with the Service Desk, Project Managers, and Account Managers to drive improvements in service delivery and the process of transitioning services into operations. Support onboarding of new clients. Assist Managers in mentoring the junior staff involved in service improvements or CSI. Professional skills and experience Demonstrable ability to lead IT service delivery operations in a fast paced, mid sized MSP, with measurable improvements in service quality and customer satisfaction. ITIL certified, with good understanding of practical application of ITIL principles to drive service consistency, incident resolution, and process optimisation. Hands on, effective ownership of SLA and KPI frameworks - not just working within them, but actively shaping, monitoring, and improving them to meet evolving client needs. Experience with clients utilising Microsoft M365 and cloud services. About the person High levels of empathy with ability to build and maintain effective relationships Clear and confident communicator, able to build trust and influence stakeholders at all levels. A proactive, 'can do' attitude and sense of urgency High ethical standards and integrity Analytical mindset with the ability to interpret data and drive decisions. Resilient with ability to learn and bounce back from challenging situations What we offer in return Basic salary plus performance bonus Incentive scheme for passing specific Microsoft accreditations 33 days of annual leave (incl. 8 UK bank holidays) Time off on your birthday Private medical insurance, group income protection and life insurance
11/07/2026
Full time
Doherty Associates (DA) has successfully delivered IT consultancy and managed services for over 30 years to world-renowned, international clients. Our focus is on delivering exceptional customer services to the professional and financial services sector, including leading private equity and venture capital firms and several top 10 UK law firms. We are a Microsoft Partner with five competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. Our customers rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, cyber security and compliance, and the adoption of automation and AI. We have built a reputation as a company that keeps its promises and delivers quality. About the role The Service Delivery Manager (SDM) is responsible for ensuring the consistent delivery of reliable and effective IT services to customers, in alignment with contractual obligations, service level agreements (SLAs), and business objectives. You will act as the bridge between the customer, the technical and the account management teams, ensuring operational robustness, consistent customer satisfaction, and continuous service improvement across all managed services. This role is best suited to an experienced SDM professional who works comfortably in an IT MSP, high pressure environment, has a track record of managing demanding customer expectations while working closely with senior stakeholders to deliver results. Strong communication skills are essential for navigating complex negotiations, handling sensitive information, and building lasting relationships. Main responsibilities Service performance and SLA management Act as an escalation point for persistent issues and assist key customers during major incidents. Drive resolution of service quality related escalations, by co ordination across relevant departments. Monitor and report on monthly service performance against SLAs and KPIs (at a DA business level and specific customer level, as required). Identify service delivery risks and propose mitigation strategies (at the business and client level). Manage SIP processes for specific customers. Develop and improve customer satisfaction and the supporting processes. Customer engagement and relationship management Build and maintain strong relationships with internal and external stakeholders to understand business needs and expectations. Partner with Account Managers in conducting service review meetings with key clients and standardise generic performance metrics and reporting. Work with internal and third party teams to ensure actions are taken and completed to protect and improve services when required. Be an ambassador for IT Managed Services and help educate the customer and their teams on how best to use our services. Operations Coordinate client and account management escalations with internal service desk and project teams to ensure timely and effective delivery of services. Oversee change, release and service transition management processes. Work with service desk leads to ensure compliance with ITIL best practices and internal governance standards. Continuous improvement and innovation Identify opportunities for service improvement and efficiency gains. Lead initiatives to enhance service quality, customer experience, and operational processes. Collaborate with technical teams to implement automation and innovation in service delivery. Review and identify services that are being delivered that could generate billable work such as Ad hoc tickets. Reporting and documentation Produce and present service reports, dashboards, and performance summaries. Create and maintain service performance reports that show the commercial success of each service line. Own customer experience reporting, identifying service concerns and opportunities for improvement. Team collaboration and leadership Work closely with the Service Desk, Project Managers, and Account Managers to drive improvements in service delivery and the process of transitioning services into operations. Support onboarding of new clients. Assist Managers in mentoring the junior staff involved in service improvements or CSI. Professional skills and experience Demonstrable ability to lead IT service delivery operations in a fast paced, mid sized MSP, with measurable improvements in service quality and customer satisfaction. ITIL certified, with good understanding of practical application of ITIL principles to drive service consistency, incident resolution, and process optimisation. Hands on, effective ownership of SLA and KPI frameworks - not just working within them, but actively shaping, monitoring, and improving them to meet evolving client needs. Experience with clients utilising Microsoft M365 and cloud services. About the person High levels of empathy with ability to build and maintain effective relationships Clear and confident communicator, able to build trust and influence stakeholders at all levels. A proactive, 'can do' attitude and sense of urgency High ethical standards and integrity Analytical mindset with the ability to interpret data and drive decisions. Resilient with ability to learn and bounce back from challenging situations What we offer in return Basic salary plus performance bonus Incentive scheme for passing specific Microsoft accreditations 33 days of annual leave (incl. 8 UK bank holidays) Time off on your birthday Private medical insurance, group income protection and life insurance
The role requires someone who can set direction with senior stakeholders, provide clear design authority, and work closely with engineering, data and service teams on detailed technical issues. This includes identity schemas, attributes, data flows, APIs, microservices, integration patterns, workflow behaviour, platform configuration and live-service supportability. The successful candidate will help ensure the platform remains stable, supportable and capable of evolving over time, while reducing avoidable complexity across processes, integrations and technical components. Key Responsibilities Architecture Leadership Own the end-to-end architecture across development, data and service support workstreams. Provide technical direction across identity workflows, life cycle processes, integrations, data flows, platform behaviour and operational supportability. Act as the senior architecture point of contact for delivery teams, service teams, suppliers and customer stakeholders. Maintain architectural coherence across live-service change, backlog delivery, technical debt reduction and roadmap activity. Ensure design decisions are pragmatic, supportable and aligned to business value. Identity Platform Architecture Lead architecture across enterprise identity and access management capabilities. Provide oversight of identity life cycle processes including onboarding, profile changes, role and access changes, recertification, leaver handling, audit and reporting. Understand complex identity integrations across directories, authoritative sources, workflow systems, cloud-hosted services and downstream platforms. Support simplification of identity journeys, data feeds, interfaces and platform components. Identify opportunities to reduce avoidable customisation and use existing platform capability where appropriate. Technical Depth and Design Ownership Understand and challenge detailed identity designs, including schemas, attributes, data models, workflow rules, provisioning logic and integration behaviour. Review APIs, data feeds, directory integrations, microservices, ETL/transformation logic and platform configuration. Work with developers, data specialists, DevOps engineers and service teams to diagnose complex issues and make practical design decisions. Provide architecture support during defect analysis, root-cause investigation, service support and backlog refinement. Move comfortably between architecture diagrams, backlog items, logs, schemas, interface specifications and implementation detail. Identify where existing components should be retained, simplified, consolidated, retired or replaced with simpler patterns. Ensure architectural decisions are technically sound, supportable in live service, and understood by the teams who need to build and run them. Platform Improvement and Roadmap Review existing platform complexity, including interfaces, microservices, custom components and integration patterns. Shape practical options for reducing complexity and improving supportability. Support API-based integration patterns where they reduce complexity and improve resilience. Work with cloud/platform specialists to identify monitoring, resilience, containerisation and operational improvement opportunities. Provide architectural input into future identity patterns, including Microsoft Entra-aligned options where appropriate. Reduce complexity without driving unnecessary re-engineering or business disruption. Service Supportability Work closely with Service Operations, L2/L3 support, Data, Dev and DevOps teams to improve ownership and reduce dependency on specialist intervention. Support the development of runbooks, operational models, support routes and knowledge-transfer material. Ensure the architecture is supportable by BAU, not just deliverable by project teams. Help distinguish between application, data, infrastructure, supplier and service-operation ownership. Support incident and problem analysis where architectural input is required. Essential Experience Strong enterprise identity and access management experience. Proven experience as a lead or senior architect on complex live platforms. Experience working in secure government, public sector or similarly regulated environments. Strong understanding of identity life cycle, access management, workflow, audit, governance and integration patterns. Demonstrable ability to work at detailed technical level across identity schemas, data flows, APIs, microservices, platform configuration and live-service support issues. Experience working across application development, data, infrastructure, service operations and supplier teams. Ability to simplify complex technical landscapes and make pragmatic architecture decisions. Strong stakeholder management and communication skills. Active SC clearance. Desirable Experience Experience with enterprise IAM platforms such as OpenText/NetIQ, SailPoint, Microsoft Entra, ForgeRock, CyberArk, Okta or similar. Microsoft Entra/Azure AD/M365 identity integration experience. AWS-hosted application or platform experience. API gateway, LDAP, directory services, data feeds and enterprise integration experience. Experience with microservices, ETL patterns, workflow engines or complex integration platforms. Experience of service transition, BAU readiness and operational handover. Experience modernising or simplifying Legacy-to-cloud services. Familiarity with secure-by-design principles, auditability and regulated-service operation. This is the most important role. Immediate start We need an established senior architect who can take ownership of architecture across the Identity service. This must be someone with real technical leadership, not a slideware/governance-only architect. They need to guide the team, take accountability and get into the detail when required. Strong enterprise IAM experience is essential. Exposure to SailPoint, Okta, NetIQ/OpenText, Microsoft Entra or similar IAM platforms would be relevant. NetIQ is useful but not a deal-breaker. The candidate must be credible with engineers, architects, data specialists, Service Operations and senior stakeholders. They should be comfortable across schemas, data flows, APIs, microservices, identity life cycle, integrations, platform configuration and live-service supportability. Look for Established senior/lead architect profile Strong enterprise IAM experience Secure government/public sector/regulated experience Technical depth across identity platforms, integrations, schemas and APIs Ability to simplify complex platforms and make pragmatic decisions Credibility with engineers and senior stakeholders
09/07/2026
Full time
The role requires someone who can set direction with senior stakeholders, provide clear design authority, and work closely with engineering, data and service teams on detailed technical issues. This includes identity schemas, attributes, data flows, APIs, microservices, integration patterns, workflow behaviour, platform configuration and live-service supportability. The successful candidate will help ensure the platform remains stable, supportable and capable of evolving over time, while reducing avoidable complexity across processes, integrations and technical components. Key Responsibilities Architecture Leadership Own the end-to-end architecture across development, data and service support workstreams. Provide technical direction across identity workflows, life cycle processes, integrations, data flows, platform behaviour and operational supportability. Act as the senior architecture point of contact for delivery teams, service teams, suppliers and customer stakeholders. Maintain architectural coherence across live-service change, backlog delivery, technical debt reduction and roadmap activity. Ensure design decisions are pragmatic, supportable and aligned to business value. Identity Platform Architecture Lead architecture across enterprise identity and access management capabilities. Provide oversight of identity life cycle processes including onboarding, profile changes, role and access changes, recertification, leaver handling, audit and reporting. Understand complex identity integrations across directories, authoritative sources, workflow systems, cloud-hosted services and downstream platforms. Support simplification of identity journeys, data feeds, interfaces and platform components. Identify opportunities to reduce avoidable customisation and use existing platform capability where appropriate. Technical Depth and Design Ownership Understand and challenge detailed identity designs, including schemas, attributes, data models, workflow rules, provisioning logic and integration behaviour. Review APIs, data feeds, directory integrations, microservices, ETL/transformation logic and platform configuration. Work with developers, data specialists, DevOps engineers and service teams to diagnose complex issues and make practical design decisions. Provide architecture support during defect analysis, root-cause investigation, service support and backlog refinement. Move comfortably between architecture diagrams, backlog items, logs, schemas, interface specifications and implementation detail. Identify where existing components should be retained, simplified, consolidated, retired or replaced with simpler patterns. Ensure architectural decisions are technically sound, supportable in live service, and understood by the teams who need to build and run them. Platform Improvement and Roadmap Review existing platform complexity, including interfaces, microservices, custom components and integration patterns. Shape practical options for reducing complexity and improving supportability. Support API-based integration patterns where they reduce complexity and improve resilience. Work with cloud/platform specialists to identify monitoring, resilience, containerisation and operational improvement opportunities. Provide architectural input into future identity patterns, including Microsoft Entra-aligned options where appropriate. Reduce complexity without driving unnecessary re-engineering or business disruption. Service Supportability Work closely with Service Operations, L2/L3 support, Data, Dev and DevOps teams to improve ownership and reduce dependency on specialist intervention. Support the development of runbooks, operational models, support routes and knowledge-transfer material. Ensure the architecture is supportable by BAU, not just deliverable by project teams. Help distinguish between application, data, infrastructure, supplier and service-operation ownership. Support incident and problem analysis where architectural input is required. Essential Experience Strong enterprise identity and access management experience. Proven experience as a lead or senior architect on complex live platforms. Experience working in secure government, public sector or similarly regulated environments. Strong understanding of identity life cycle, access management, workflow, audit, governance and integration patterns. Demonstrable ability to work at detailed technical level across identity schemas, data flows, APIs, microservices, platform configuration and live-service support issues. Experience working across application development, data, infrastructure, service operations and supplier teams. Ability to simplify complex technical landscapes and make pragmatic architecture decisions. Strong stakeholder management and communication skills. Active SC clearance. Desirable Experience Experience with enterprise IAM platforms such as OpenText/NetIQ, SailPoint, Microsoft Entra, ForgeRock, CyberArk, Okta or similar. Microsoft Entra/Azure AD/M365 identity integration experience. AWS-hosted application or platform experience. API gateway, LDAP, directory services, data feeds and enterprise integration experience. Experience with microservices, ETL patterns, workflow engines or complex integration platforms. Experience of service transition, BAU readiness and operational handover. Experience modernising or simplifying Legacy-to-cloud services. Familiarity with secure-by-design principles, auditability and regulated-service operation. This is the most important role. Immediate start We need an established senior architect who can take ownership of architecture across the Identity service. This must be someone with real technical leadership, not a slideware/governance-only architect. They need to guide the team, take accountability and get into the detail when required. Strong enterprise IAM experience is essential. Exposure to SailPoint, Okta, NetIQ/OpenText, Microsoft Entra or similar IAM platforms would be relevant. NetIQ is useful but not a deal-breaker. The candidate must be credible with engineers, architects, data specialists, Service Operations and senior stakeholders. They should be comfortable across schemas, data flows, APIs, microservices, identity life cycle, integrations, platform configuration and live-service supportability. Look for Established senior/lead architect profile Strong enterprise IAM experience Secure government/public sector/regulated experience Technical depth across identity platforms, integrations, schemas and APIs Ability to simplify complex platforms and make pragmatic decisions Credibility with engineers and senior stakeholders
Qualient Technology Solutions UK Limited
Corsham, Wiltshire
The role requires someone who can set direction with senior stakeholders, provide clear design authority, and work closely with engineering, data and service teams on detailed technical issues. This includes identity schemas, attributes, data flows, APIs, microservices, integration patterns, workflow behaviour, platform configuration and live-service supportability. The successful candidate will help ensure the platform remains stable, supportable and capable of evolving over time, while reducing avoidable complexity across processes, integrations and technical components. Key Responsibilities Architecture Leadership Own the end-to-end architecture across development, data and service support workstreams. Provide technical direction across identity workflows, life cycle processes, integrations, data flows, platform behaviour and operational supportability. Act as the senior architecture point of contact for delivery teams, service teams, suppliers and customer stakeholders. Maintain architectural coherence across live-service change, backlog delivery, technical debt reduction and roadmap activity. Ensure design decisions are pragmatic, supportable and aligned to business value. Identity Platform Architecture Lead architecture across enterprise identity and access management capabilities. Provide oversight of identity life cycle processes including onboarding, profile changes, role and access changes, recertification, leaver handling, audit and reporting. Understand complex identity integrations across directories, authoritative sources, workflow systems, cloud-hosted services and downstream platforms. Support simplification of identity journeys, data feeds, interfaces and platform components. Identify opportunities to reduce avoidable customisation and use existing platform capability where appropriate. Technical Depth and Design Ownership Understand and challenge detailed identity designs, including schemas, attributes, data models, workflow rules, provisioning logic and integration behaviour. Review APIs, data feeds, directory integrations, microservices, ETL/transformation logic and platform configuration. Work with developers, data specialists, DevOps engineers and service teams to diagnose complex issues and make practical design decisions. Provide architecture support during defect analysis, root-cause investigation, service support and backlog refinement. Move comfortably between architecture diagrams, backlog items, logs, schemas, interface specifications and implementation detail. Identify where existing components should be retained, simplified, consolidated, retired or replaced with simpler patterns. Ensure architectural decisions are technically sound, supportable in live service, and understood by the teams who need to build and run them. Platform Improvement and Roadmap Review existing platform complexity, including interfaces, microservices, custom components and integration patterns. Shape practical options for reducing complexity and improving supportability. Support API-based integration patterns where they reduce complexity and improve resilience. Work with cloud/platform specialists to identify monitoring, resilience, containerisation and operational improvement opportunities. Provide architectural input into future identity patterns, including Microsoft Entra-aligned options where appropriate. Reduce complexity without driving unnecessary re-engineering or business disruption. Service Supportability Work closely with Service Operations, L2/L3 support, Data, Dev and DevOps teams to improve ownership and reduce dependency on specialist intervention. Support the development of runbooks, operational models, support routes and knowledge-transfer material. Ensure the architecture is supportable by BAU, not just deliverable by project teams. Help distinguish between application, data, infrastructure, supplier and service-operation ownership. Support incident and problem analysis where architectural input is required. Essential Experience Strong enterprise identity and access management experience. Proven experience as a lead or senior architect on complex live platforms. Experience working in secure government, public sector or similarly regulated environments. Strong understanding of identity life cycle, access management, workflow, audit, governance and integration patterns. Demonstrable ability to work at detailed technical level across identity schemas, data flows, APIs, microservices, platform configuration and live-service support issues. Experience working across application development, data, infrastructure, service operations and supplier teams. Ability to simplify complex technical landscapes and make pragmatic architecture decisions. Strong stakeholder management and communication skills. Active SC clearance. Desirable Experience Experience with enterprise IAM platforms such as OpenText/NetIQ, SailPoint, Microsoft Entra, ForgeRock, CyberArk, Okta or similar. Microsoft Entra/Azure AD/M365 identity integration experience. AWS-hosted application or platform experience. API gateway, LDAP, directory services, data feeds and enterprise integration experience. Experience with microservices, ETL patterns, workflow engines or complex integration platforms. Experience of service transition, BAU readiness and operational handover. Experience modernising or simplifying Legacy-to-cloud services. Familiarity with secure-by-design principles, auditability and regulated-service operation.
09/07/2026
Full time
The role requires someone who can set direction with senior stakeholders, provide clear design authority, and work closely with engineering, data and service teams on detailed technical issues. This includes identity schemas, attributes, data flows, APIs, microservices, integration patterns, workflow behaviour, platform configuration and live-service supportability. The successful candidate will help ensure the platform remains stable, supportable and capable of evolving over time, while reducing avoidable complexity across processes, integrations and technical components. Key Responsibilities Architecture Leadership Own the end-to-end architecture across development, data and service support workstreams. Provide technical direction across identity workflows, life cycle processes, integrations, data flows, platform behaviour and operational supportability. Act as the senior architecture point of contact for delivery teams, service teams, suppliers and customer stakeholders. Maintain architectural coherence across live-service change, backlog delivery, technical debt reduction and roadmap activity. Ensure design decisions are pragmatic, supportable and aligned to business value. Identity Platform Architecture Lead architecture across enterprise identity and access management capabilities. Provide oversight of identity life cycle processes including onboarding, profile changes, role and access changes, recertification, leaver handling, audit and reporting. Understand complex identity integrations across directories, authoritative sources, workflow systems, cloud-hosted services and downstream platforms. Support simplification of identity journeys, data feeds, interfaces and platform components. Identify opportunities to reduce avoidable customisation and use existing platform capability where appropriate. Technical Depth and Design Ownership Understand and challenge detailed identity designs, including schemas, attributes, data models, workflow rules, provisioning logic and integration behaviour. Review APIs, data feeds, directory integrations, microservices, ETL/transformation logic and platform configuration. Work with developers, data specialists, DevOps engineers and service teams to diagnose complex issues and make practical design decisions. Provide architecture support during defect analysis, root-cause investigation, service support and backlog refinement. Move comfortably between architecture diagrams, backlog items, logs, schemas, interface specifications and implementation detail. Identify where existing components should be retained, simplified, consolidated, retired or replaced with simpler patterns. Ensure architectural decisions are technically sound, supportable in live service, and understood by the teams who need to build and run them. Platform Improvement and Roadmap Review existing platform complexity, including interfaces, microservices, custom components and integration patterns. Shape practical options for reducing complexity and improving supportability. Support API-based integration patterns where they reduce complexity and improve resilience. Work with cloud/platform specialists to identify monitoring, resilience, containerisation and operational improvement opportunities. Provide architectural input into future identity patterns, including Microsoft Entra-aligned options where appropriate. Reduce complexity without driving unnecessary re-engineering or business disruption. Service Supportability Work closely with Service Operations, L2/L3 support, Data, Dev and DevOps teams to improve ownership and reduce dependency on specialist intervention. Support the development of runbooks, operational models, support routes and knowledge-transfer material. Ensure the architecture is supportable by BAU, not just deliverable by project teams. Help distinguish between application, data, infrastructure, supplier and service-operation ownership. Support incident and problem analysis where architectural input is required. Essential Experience Strong enterprise identity and access management experience. Proven experience as a lead or senior architect on complex live platforms. Experience working in secure government, public sector or similarly regulated environments. Strong understanding of identity life cycle, access management, workflow, audit, governance and integration patterns. Demonstrable ability to work at detailed technical level across identity schemas, data flows, APIs, microservices, platform configuration and live-service support issues. Experience working across application development, data, infrastructure, service operations and supplier teams. Ability to simplify complex technical landscapes and make pragmatic architecture decisions. Strong stakeholder management and communication skills. Active SC clearance. Desirable Experience Experience with enterprise IAM platforms such as OpenText/NetIQ, SailPoint, Microsoft Entra, ForgeRock, CyberArk, Okta or similar. Microsoft Entra/Azure AD/M365 identity integration experience. AWS-hosted application or platform experience. API gateway, LDAP, directory services, data feeds and enterprise integration experience. Experience with microservices, ETL patterns, workflow engines or complex integration platforms. Experience of service transition, BAU readiness and operational handover. Experience modernising or simplifying Legacy-to-cloud services. Familiarity with secure-by-design principles, auditability and regulated-service operation.
AccountsIQ, located in Bristol, is seeking a Finance Implementation Specialist who will manage the onboarding of new customers. This role involves guiding clients through the implementation process and ensuring a seamless transition to our financial management software. The ideal candidate will have over three years of experience in finance system implementations and possess strong communication skills to support customers effectively. Join us at an exciting time as we scale our operations with a strong focus on customer satisfaction.
09/07/2026
Full time
AccountsIQ, located in Bristol, is seeking a Finance Implementation Specialist who will manage the onboarding of new customers. This role involves guiding clients through the implementation process and ensuring a seamless transition to our financial management software. The ideal candidate will have over three years of experience in finance system implementations and possess strong communication skills to support customers effectively. Join us at an exciting time as we scale our operations with a strong focus on customer satisfaction.
About the job you're consideringThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees.Your roleTechnical Development - Design and develop solutions for ServiceNow workflow applications, including:Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service DeliveryUser Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfacesConfigure and enhance the Next Experience UI for tailored and seamless interactionsUse UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirementsIntegration and Data ManagementIntegrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.Workflow data fabric and RaptorDBYour skills and experienceServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.Customer and Employee Insights:Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearanceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for youFlexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Impactful ExperiencesYou will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real
08/07/2026
Full time
About the job you're consideringThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees.Your roleTechnical Development - Design and develop solutions for ServiceNow workflow applications, including:Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service DeliveryUser Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfacesConfigure and enhance the Next Experience UI for tailored and seamless interactionsUse UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirementsIntegration and Data ManagementIntegrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.Workflow data fabric and RaptorDBYour skills and experienceServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.Customer and Employee Insights:Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearanceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for youFlexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Impactful ExperiencesYou will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real
# ServiceNow Implementation SpecialistBirmingham, Bristol, Edinburgh, Glasgow, London, Manchester, Newcastle Bank House, WokingApply for this job Permanent Experienced Professionals SaaS Solutions ID 510761-en\_GB About the job you're considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Workflow data fabric and RaptorDB Your skills and experience • ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows. • Customer and Employee Insights: • Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. • Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development. • Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub. • Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows. • Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams. • Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you Flexibility to work your way You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Your wellbeing You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. Impactful Experiences You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Shape your path You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.
07/07/2026
Full time
# ServiceNow Implementation SpecialistBirmingham, Bristol, Edinburgh, Glasgow, London, Manchester, Newcastle Bank House, WokingApply for this job Permanent Experienced Professionals SaaS Solutions ID 510761-en\_GB About the job you're considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Workflow data fabric and RaptorDB Your skills and experience • ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows. • Customer and Employee Insights: • Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. • Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development. • Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub. • Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows. • Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams. • Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you Flexibility to work your way You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Your wellbeing You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. Impactful Experiences You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Shape your path You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. Why this role is important at Similarweb At Similarweb, our global workforce is our greatest engine of innovation, and the IT Help Desk is the team that keeps that engine running at peak performance. We aren't looking for "ticket takers"-we are seeking exceptionally skilled IT engineers to help build a dynamic support team. You'll work closely with IT Engineers and the IT Operations Team to provide efficient, customer-focused support across a wide range of tools, including Google Workspace, Okta, and endpoint management platforms. This role will be critical in supporting our company-wide 'AI in Motion' initiative. The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Okta's identity framework. This is a great opportunity for a tech-savvy problem solver who enjoys troubleshooting, learning new technologies, and contributing to process improvements in a dynamic SaaS environment. Key Responsibilities 1. End-User Support & Resolution Serve as the primary point of contact for technical support through a ticketing system, chat, and email, ensuring rapid and effective issue resolution. Provide expert, hands on, and remote troubleshooting for all end-user devices running macOS and Windows operating systems. Resolve issues across a critical application stack, including Google Workspace, Okta SSO/MFA, Microsoft 365, and MDM platforms (Jamf, Kandji, Addigy, etc.). Maintain network connectivity, hardware, peripherals, and Audio/Video Conferencing systems. 2. IT Operations & Lifecycle Management Execute the full employee lifecycle for IT access: provisioning accounts, access, and devices for new hires, and securely managing offboarding processes. Manage user identities, groups, and permissions within centralized systems like Okta to ensure least-privilege access. Maintain a precise and up-to-date IT asset inventory, overseeing the complete lifecycle of laptops, accessories, and software licenses. 3. Process Improvement & Knowledge Drive process improvements and automation initiatives to enhance the efficiency and quality of IT service delivery. Create and maintain high-quality internal IT documentation and knowledge base articles. Collaborate with IT Engineering and Operations teams on projects to elevate the overall employee technology experience. Desired Skills 2-4 years of experience in IT support, helpdesk, or similar technical support role. Strong troubleshooting skills in both macOS and Windows environments. Hands on experience with: Google Workspace administration Okta or other identity management tools Office 365 applications Familiarity with onboarding/offboarding workflows and lifecycle management. Basic scripting knowledge (Bash, PowerShell, or Python) - a plus. Excellent communication and interpersonal skills, with a customer first mindset. Ability to work effectively across global teams and time zones. Experience in a cloud first, SaaS heavy, and ISO27001/SOC2 compliant environment preferred. Certifications such as CompTIA A+, Google Workspace Administrator, MCSA, or Okta Certified Professional - a plus. Why you'll love being a Similarwebber You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. Equal Employment Opportunity As set forth in Similarweb's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
07/07/2026
Full time
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. Why this role is important at Similarweb At Similarweb, our global workforce is our greatest engine of innovation, and the IT Help Desk is the team that keeps that engine running at peak performance. We aren't looking for "ticket takers"-we are seeking exceptionally skilled IT engineers to help build a dynamic support team. You'll work closely with IT Engineers and the IT Operations Team to provide efficient, customer-focused support across a wide range of tools, including Google Workspace, Okta, and endpoint management platforms. This role will be critical in supporting our company-wide 'AI in Motion' initiative. The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Okta's identity framework. This is a great opportunity for a tech-savvy problem solver who enjoys troubleshooting, learning new technologies, and contributing to process improvements in a dynamic SaaS environment. Key Responsibilities 1. End-User Support & Resolution Serve as the primary point of contact for technical support through a ticketing system, chat, and email, ensuring rapid and effective issue resolution. Provide expert, hands on, and remote troubleshooting for all end-user devices running macOS and Windows operating systems. Resolve issues across a critical application stack, including Google Workspace, Okta SSO/MFA, Microsoft 365, and MDM platforms (Jamf, Kandji, Addigy, etc.). Maintain network connectivity, hardware, peripherals, and Audio/Video Conferencing systems. 2. IT Operations & Lifecycle Management Execute the full employee lifecycle for IT access: provisioning accounts, access, and devices for new hires, and securely managing offboarding processes. Manage user identities, groups, and permissions within centralized systems like Okta to ensure least-privilege access. Maintain a precise and up-to-date IT asset inventory, overseeing the complete lifecycle of laptops, accessories, and software licenses. 3. Process Improvement & Knowledge Drive process improvements and automation initiatives to enhance the efficiency and quality of IT service delivery. Create and maintain high-quality internal IT documentation and knowledge base articles. Collaborate with IT Engineering and Operations teams on projects to elevate the overall employee technology experience. Desired Skills 2-4 years of experience in IT support, helpdesk, or similar technical support role. Strong troubleshooting skills in both macOS and Windows environments. Hands on experience with: Google Workspace administration Okta or other identity management tools Office 365 applications Familiarity with onboarding/offboarding workflows and lifecycle management. Basic scripting knowledge (Bash, PowerShell, or Python) - a plus. Excellent communication and interpersonal skills, with a customer first mindset. Ability to work effectively across global teams and time zones. Experience in a cloud first, SaaS heavy, and ISO27001/SOC2 compliant environment preferred. Certifications such as CompTIA A+, Google Workspace Administrator, MCSA, or Okta Certified Professional - a plus. Why you'll love being a Similarwebber You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. Equal Employment Opportunity As set forth in Similarweb's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Position: Business Development Manager Job ID: (phone number removed) Location: Northwest Rate/Salary: £45,000 - £50,000 Basic + Commission Benefits: Company Benefits Package Type: Permanent, Full-Time HSB Technical Ltd is a specialist recruiter within the Fire & Security, Power & Propulsion and Shipbuilding sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Business Development Manager Typically, this person will be responsible for driving new business growth across the Northwest, developing long-term customer relationships, increasing recurring monitoring revenue, and promoting a comprehensive range of fire, security and monitoring solutions to installers and system integrators. Duties and responsibilities of the Business Development Manager will be: Drive new business growth through the acquisition of new installer and system integrator accounts. Increase product sales and recurring monitoring revenue across the region. Generate self-sourced sales opportunities through networking, referrals, canvassing and industry events. Develop existing customer accounts by identifying upselling and cross-selling opportunities. Promote a range of monitoring services including intruder alarm, fire alarm, CCTV monitoring and police response services. Build and maintain long-term relationships with key decision-makers through regular face-to-face customer meetings. Manage and maintain sales pipelines using the company CRM system. Work closely with internal technical and commercial teams to deliver tailored customer solutions. Support customers with the onboarding and transition of monitored services. Promote integrated hardware and monitoring solutions while keeping customers informed of new products and service enhancements. Qualifications and requirements for the Business Development Manager: Proven experience in a Business Development, Field Sales or Account Management role within the Fire & Security industry. Strong customer relationship management and business development skills. Excellent communication, negotiation and presentation abilities. Highly organised with excellent time management and attention to detail. Commercially minded with strong analytical and problem-solving skills. Proficient in Microsoft Office applications, including Excel, and CRM systems. Full UK driving licence. Working Hours & Package: Competitive basic salary of £45,000 - £50,000 (DOE). Uncapped commission structure. Company car or car allowance. Company pension scheme. Ongoing training and career development opportunities. Full-time, permanent position. Opportunity to join a growing, forward-thinking organisation with genuine career progression. This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
06/07/2026
Full time
Position: Business Development Manager Job ID: (phone number removed) Location: Northwest Rate/Salary: £45,000 - £50,000 Basic + Commission Benefits: Company Benefits Package Type: Permanent, Full-Time HSB Technical Ltd is a specialist recruiter within the Fire & Security, Power & Propulsion and Shipbuilding sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Business Development Manager Typically, this person will be responsible for driving new business growth across the Northwest, developing long-term customer relationships, increasing recurring monitoring revenue, and promoting a comprehensive range of fire, security and monitoring solutions to installers and system integrators. Duties and responsibilities of the Business Development Manager will be: Drive new business growth through the acquisition of new installer and system integrator accounts. Increase product sales and recurring monitoring revenue across the region. Generate self-sourced sales opportunities through networking, referrals, canvassing and industry events. Develop existing customer accounts by identifying upselling and cross-selling opportunities. Promote a range of monitoring services including intruder alarm, fire alarm, CCTV monitoring and police response services. Build and maintain long-term relationships with key decision-makers through regular face-to-face customer meetings. Manage and maintain sales pipelines using the company CRM system. Work closely with internal technical and commercial teams to deliver tailored customer solutions. Support customers with the onboarding and transition of monitored services. Promote integrated hardware and monitoring solutions while keeping customers informed of new products and service enhancements. Qualifications and requirements for the Business Development Manager: Proven experience in a Business Development, Field Sales or Account Management role within the Fire & Security industry. Strong customer relationship management and business development skills. Excellent communication, negotiation and presentation abilities. Highly organised with excellent time management and attention to detail. Commercially minded with strong analytical and problem-solving skills. Proficient in Microsoft Office applications, including Excel, and CRM systems. Full UK driving licence. Working Hours & Package: Competitive basic salary of £45,000 - £50,000 (DOE). Uncapped commission structure. Company car or car allowance. Company pension scheme. Ongoing training and career development opportunities. Full-time, permanent position. Opportunity to join a growing, forward-thinking organisation with genuine career progression. This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
We're looking for a Senior BPA Transition Manager to join our Data / Transitions & Onboarding team. If you're looking for a new challenge with an organisation committed to putting customers first, aiming high and working together, you'll thrive here. Job Type: Permanent Location: This role will be based in our London office with time spent working from home and from the office. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process. Flexible working: All roles are open to part time, job share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here. Salary and benefits: Up to £90k depending on experience plus bonus private medical cover, 38 days annual leave, excellent pension, 12 salary life assurance, career breaks, income protection, 3 volunteering days and much more. Who are we? We're Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone's journey to and through retirement can be better, and for more than 200 years, we've been helping our customers plan and prepare for their financial futures. Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day. The role We're currently recruiting for a BPA Senior Transition Manager to join our Annuity Client Services Team. The role will effectively support the safe onboarding of new BPA transactions, while ensuring that existing BPA business is operated efficiently and in line with contractual obligations. You would be the main point of contact for our BPA Trustee clients and their advisors/administrators, owning and driving project plans forward. You'll also be required to take a hands on approach to managing the implementation journey for a varied portfolio of schemes all the way through to buy out. The ideal candidate will also have excellent interpersonal skills with the ability to engage with and influence a variety of stakeholders across the business and externally. The role would fit somebody looking for a challenge and an opportunity to develop a team, themselves and their career. Key Responsibilities Own, drive and manage the implementation of a standard, client focussed transition journey for a varied portfolio of schemes, allowing them to incept in a controlled and efficient manner. Supporting Trustees and our outsourced partner through onboarding and onward to buy out. Support complex schemes where required, including creation of presentations for Trustees and attendance at meetings with clients to provide an overview of the proposition and services offered by the team. Provide ongoing real time support to Trustees, administrators and other third parties as required. Develop a thorough understanding of the benefits and data for each scheme within your portfolio, allowing you to act as the first point of contact for all external communication. Develop, own and drive a project plan with each Scheme to proactively manage them through the transition process and onward to buyout. Work closely with the Client Services data analysts and senior data analysts to ensure that all data cleanse activity is completed in line with agreed project plans. Proactively identify emerging issues, liaising with external administrators and Phoenix's outsourced administrator to rectify. Build and maintain relationships with internal stakeholders, Phoenix's outsourced administrator, scheme administrators and Trustees, providing ongoing support throughout the transition journey. Produce detailed and accurate management information to support effective oversight. Support the preparation of contractual documents and individual pension policy documents at buy out. Ensure that all contractual obligations are completed on time, and to a high standard before the buy out occurs. Support the development of a team of Transition managers ensuring knowledge of the Standard Life proposition is maintained and passed through to the wider team. What are we looking for? Strong technical knowledge of Bulk Purchase Annuities and Defined Benefit pensions, including experience supporting schemes through transition to buy out Demonstrable experience in BPA transition activity, including new business pitches, interpreting pension benefit data/documentation, and contributing to transition delivery Proven ability to analyse risk and issues across the transition journey, providing clear, actionable recommendations aligned to project delivery plans Experience producing and presenting data driven insights to stakeholders, translating complex information into clear, engaging outputs to support decision making Track record of working in a project or change environment, collaborating with internal/external stakeholders and operating within outsourced administration models Strong stakeholder engagement exposure, including working with clients, trustees and third parties, alongside a proactive approach to development and continuous learning We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Locations 20 Old Bailey, London, EC4M 7AN, GB (Hybrid)
30/06/2026
Full time
We're looking for a Senior BPA Transition Manager to join our Data / Transitions & Onboarding team. If you're looking for a new challenge with an organisation committed to putting customers first, aiming high and working together, you'll thrive here. Job Type: Permanent Location: This role will be based in our London office with time spent working from home and from the office. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process. Flexible working: All roles are open to part time, job share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here. Salary and benefits: Up to £90k depending on experience plus bonus private medical cover, 38 days annual leave, excellent pension, 12 salary life assurance, career breaks, income protection, 3 volunteering days and much more. Who are we? We're Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone's journey to and through retirement can be better, and for more than 200 years, we've been helping our customers plan and prepare for their financial futures. Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day. The role We're currently recruiting for a BPA Senior Transition Manager to join our Annuity Client Services Team. The role will effectively support the safe onboarding of new BPA transactions, while ensuring that existing BPA business is operated efficiently and in line with contractual obligations. You would be the main point of contact for our BPA Trustee clients and their advisors/administrators, owning and driving project plans forward. You'll also be required to take a hands on approach to managing the implementation journey for a varied portfolio of schemes all the way through to buy out. The ideal candidate will also have excellent interpersonal skills with the ability to engage with and influence a variety of stakeholders across the business and externally. The role would fit somebody looking for a challenge and an opportunity to develop a team, themselves and their career. Key Responsibilities Own, drive and manage the implementation of a standard, client focussed transition journey for a varied portfolio of schemes, allowing them to incept in a controlled and efficient manner. Supporting Trustees and our outsourced partner through onboarding and onward to buy out. Support complex schemes where required, including creation of presentations for Trustees and attendance at meetings with clients to provide an overview of the proposition and services offered by the team. Provide ongoing real time support to Trustees, administrators and other third parties as required. Develop a thorough understanding of the benefits and data for each scheme within your portfolio, allowing you to act as the first point of contact for all external communication. Develop, own and drive a project plan with each Scheme to proactively manage them through the transition process and onward to buyout. Work closely with the Client Services data analysts and senior data analysts to ensure that all data cleanse activity is completed in line with agreed project plans. Proactively identify emerging issues, liaising with external administrators and Phoenix's outsourced administrator to rectify. Build and maintain relationships with internal stakeholders, Phoenix's outsourced administrator, scheme administrators and Trustees, providing ongoing support throughout the transition journey. Produce detailed and accurate management information to support effective oversight. Support the preparation of contractual documents and individual pension policy documents at buy out. Ensure that all contractual obligations are completed on time, and to a high standard before the buy out occurs. Support the development of a team of Transition managers ensuring knowledge of the Standard Life proposition is maintained and passed through to the wider team. What are we looking for? Strong technical knowledge of Bulk Purchase Annuities and Defined Benefit pensions, including experience supporting schemes through transition to buy out Demonstrable experience in BPA transition activity, including new business pitches, interpreting pension benefit data/documentation, and contributing to transition delivery Proven ability to analyse risk and issues across the transition journey, providing clear, actionable recommendations aligned to project delivery plans Experience producing and presenting data driven insights to stakeholders, translating complex information into clear, engaging outputs to support decision making Track record of working in a project or change environment, collaborating with internal/external stakeholders and operating within outsourced administration models Strong stakeholder engagement exposure, including working with clients, trustees and third parties, alongside a proactive approach to development and continuous learning We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Locations 20 Old Bailey, London, EC4M 7AN, GB (Hybrid)
Housing Conditions Solicitor - Business Development Manager Liverpool/Nationwide Travel Are you an experienced Housing Disrepair Solicitor looking for a fresh challenge where you can use your legal expertise in a more commercial, relationship led role? At MLA, we are offering a unique opportunity for a solicitor with housing conditions experience to transition into Business Development using the knowledge, credibility and industry contacts you have built throughout your career, without the day to day pressures of managing a caseload, litigation deadlines or court preparation. Use your solicitor experience in a commercially focused career path Step away from the pressures of fee earning, litigation deadlines and case management Leverage your industry contacts and sector knowledge Build relationships with law firms, claims businesses and key decision makers Attend meetings, events and networking opportunities across the UK Play a direct role in business growth and strategic partnerships Excellent salary, bonus and benefits package Join a growing national business with a strong reputation in specialist claims sectors The role Reporting to the Commercial Director, the successful candidate will be responsible for generating new business opportunities and securing new customers operating within the Housing Conditions sector. Using your market knowledge and professional credibility, you will identify and engage prospective clients, build a strong pipeline of opportunities, and convert new business through a consultative and relationship led approach. You will attend appointments nationwide, represent MLA at industry events and develop long term partnerships built on trust, service and commercial understanding. Your legal background will be highly valuable in reviewing contractual documentation, carrying out due diligence and presenting solutions that align with the needs of legal and claims businesses. This is a rewarding role where your communication skills, commercial mindset and housing disrepair expertise will directly contribute to the continued growth and success of MLA. Key responsibilities Identify, prospect and secure new business opportunities within the housing conditions market Build and manage a pipeline of prospective customers Develop relationships with solicitors, claims businesses and key stakeholders Attend meetings, appointments and networking events nationwide Present MLA's services in a professional and commercially compelling manner Review contracts, onboarding documentation and due diligence requirements Negotiate commercial terms and service agreements Maintain accurate records across CRM systems and reporting platforms Deliver against individual growth and revenue targets Provide market insight and support wider business development strategy About you We are looking for a commercially minded professional with strong housing conditions/ housing disrepair experience and the confidence to build relationships at all levels. You will ideally have: Qualified Solicitor status or previous experience within Housing Disrepair claims Strong knowledge of the Housing Conditions legal market Excellent networking, communication and relationship building skills Commercial awareness and confidence negotiating opportunities Ability to review contracts and understand legal/compliance requirements Self motivated and target driven approach Strong organisational skills and attention to detail Full clean driving licence Package Salary commensurate with experience Bonus of 20% of annual salary subject to targets being achieved Company car Private healthcare (qualifying period applies) Company stakeholder pension
28/06/2026
Full time
Housing Conditions Solicitor - Business Development Manager Liverpool/Nationwide Travel Are you an experienced Housing Disrepair Solicitor looking for a fresh challenge where you can use your legal expertise in a more commercial, relationship led role? At MLA, we are offering a unique opportunity for a solicitor with housing conditions experience to transition into Business Development using the knowledge, credibility and industry contacts you have built throughout your career, without the day to day pressures of managing a caseload, litigation deadlines or court preparation. Use your solicitor experience in a commercially focused career path Step away from the pressures of fee earning, litigation deadlines and case management Leverage your industry contacts and sector knowledge Build relationships with law firms, claims businesses and key decision makers Attend meetings, events and networking opportunities across the UK Play a direct role in business growth and strategic partnerships Excellent salary, bonus and benefits package Join a growing national business with a strong reputation in specialist claims sectors The role Reporting to the Commercial Director, the successful candidate will be responsible for generating new business opportunities and securing new customers operating within the Housing Conditions sector. Using your market knowledge and professional credibility, you will identify and engage prospective clients, build a strong pipeline of opportunities, and convert new business through a consultative and relationship led approach. You will attend appointments nationwide, represent MLA at industry events and develop long term partnerships built on trust, service and commercial understanding. Your legal background will be highly valuable in reviewing contractual documentation, carrying out due diligence and presenting solutions that align with the needs of legal and claims businesses. This is a rewarding role where your communication skills, commercial mindset and housing disrepair expertise will directly contribute to the continued growth and success of MLA. Key responsibilities Identify, prospect and secure new business opportunities within the housing conditions market Build and manage a pipeline of prospective customers Develop relationships with solicitors, claims businesses and key stakeholders Attend meetings, appointments and networking events nationwide Present MLA's services in a professional and commercially compelling manner Review contracts, onboarding documentation and due diligence requirements Negotiate commercial terms and service agreements Maintain accurate records across CRM systems and reporting platforms Deliver against individual growth and revenue targets Provide market insight and support wider business development strategy About you We are looking for a commercially minded professional with strong housing conditions/ housing disrepair experience and the confidence to build relationships at all levels. You will ideally have: Qualified Solicitor status or previous experience within Housing Disrepair claims Strong knowledge of the Housing Conditions legal market Excellent networking, communication and relationship building skills Commercial awareness and confidence negotiating opportunities Ability to review contracts and understand legal/compliance requirements Self motivated and target driven approach Strong organisational skills and attention to detail Full clean driving licence Package Salary commensurate with experience Bonus of 20% of annual salary subject to targets being achieved Company car Private healthcare (qualifying period applies) Company stakeholder pension
About Us Lupa is building a category defining product the industry has never seen before. We're the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals' health than ever. The traction speaks for itself: one of Europe's top 100 AI startups with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London. This is a rare chance to join a rocket ship at exactly the right moment and we're looking for exceptional people to help us fly it. In this role, you will: Own a portfolio of veterinary practice onboardings end-to-end, from kick-off call through to a fully live, confident team on the other side Train practice staff on the Lupa platform, tailoring your approach to different levels of technical confidence and clinical background Consult on veterinary workflows, helping practices redesign how they operate around our AI-native tooling rather than just transplanting old habits into new software Project manage multiple concurrent deployments, keeping timelines on track and stakeholders informed without losing momentum Be the bridge between the customer and the product, feeding structured insight from the field back to the team to improve how we build and deploy Contribute to and improve our deployment processes as we scale, if something isn't working, you'll be expected to fix it, not just flag it Your background looks something like: 2+ years in a SaaS implementation, deployment, onboarding, or customer-facing project management role A track record of managing multiple projects simultaneously without letting anything slip Experience working directly with end users through a software transition, you know how to bring sceptical people along Veterinary, healthcare, or clinical workflow experience (nice to have, a genuine interest counts) Familiarity with B2B SaaS deployment cycles, from scoping and configuration through to training and go-live (nice to have) As a person, you: Are a natural problem solver, when something breaks mid-deployment, you stay calm, think fast, and get it sorted Are resilient, you hear no, push back professionally, and keep moving without taking it personally Are genuinely outgoing and enjoy building relationships with customers, not just completing transactions with them Take real ownership, your deployments are your projects, your customers, your outcomes Are excited to work in-person from our Paddington, London HQ Are always looking for ways to improve the process, not just follow it What does success look like in 6 months? You're managing a portfolio of deployments independently and consistently delivering strong customer feedback You've dived into parts of the business beyond your immediate role, and already have ideas about how to make things better Practices you've deployed are live, confident, and advocates for Lupa, not just users of it
28/06/2026
Full time
About Us Lupa is building a category defining product the industry has never seen before. We're the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals' health than ever. The traction speaks for itself: one of Europe's top 100 AI startups with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London. This is a rare chance to join a rocket ship at exactly the right moment and we're looking for exceptional people to help us fly it. In this role, you will: Own a portfolio of veterinary practice onboardings end-to-end, from kick-off call through to a fully live, confident team on the other side Train practice staff on the Lupa platform, tailoring your approach to different levels of technical confidence and clinical background Consult on veterinary workflows, helping practices redesign how they operate around our AI-native tooling rather than just transplanting old habits into new software Project manage multiple concurrent deployments, keeping timelines on track and stakeholders informed without losing momentum Be the bridge between the customer and the product, feeding structured insight from the field back to the team to improve how we build and deploy Contribute to and improve our deployment processes as we scale, if something isn't working, you'll be expected to fix it, not just flag it Your background looks something like: 2+ years in a SaaS implementation, deployment, onboarding, or customer-facing project management role A track record of managing multiple projects simultaneously without letting anything slip Experience working directly with end users through a software transition, you know how to bring sceptical people along Veterinary, healthcare, or clinical workflow experience (nice to have, a genuine interest counts) Familiarity with B2B SaaS deployment cycles, from scoping and configuration through to training and go-live (nice to have) As a person, you: Are a natural problem solver, when something breaks mid-deployment, you stay calm, think fast, and get it sorted Are resilient, you hear no, push back professionally, and keep moving without taking it personally Are genuinely outgoing and enjoy building relationships with customers, not just completing transactions with them Take real ownership, your deployments are your projects, your customers, your outcomes Are excited to work in-person from our Paddington, London HQ Are always looking for ways to improve the process, not just follow it What does success look like in 6 months? You're managing a portfolio of deployments independently and consistently delivering strong customer feedback You've dived into parts of the business beyond your immediate role, and already have ideas about how to make things better Practices you've deployed are live, confident, and advocates for Lupa, not just users of it
Project Managers are at the heart of multidisciplinary teams at Manifesto. The role facilitates agile project ceremonies, drives clarity on team roles and responsibilities, and helps teams prioritise the right work at the right time. You ensure that clients are engaged and excited about the outcomes, with projects delivered on time and within budget. As a Project Manager you will utilise Manifesto's ways of working to deliver a range of projects and continuous improvement initiatives. Working across sectors such as charity, membership, visitor attractions, and commercial, playing a crucial role in bringing teams together, aligning their efforts, and driving success. Project managers will know when to challenge, when to listen, and how to build strong relationships with clients and colleagues alike. You act as the glue that holds a team together, ensuring alignment around a shared vision while providing clarity for individual contributions. This role also contributes to Manifesto's active Community of Practice, bringing and sharing knowledge with peers. Working closely with the leadership team to ensure your project teams are well resourced and supported. Depending on the project's complexity-regarding requirements, stakeholders, timelines, and dependencies-your work will vary across straightforward to medium complexity initiatives. This role is billable at 80%. Responsibilities Manage and oversee day to day project and continuous improvement initiatives using agreed methodologies, approaches, and frameworks. Maintain accurate and timely documentation and reporting to provide transparency. Proactively manage project overburns to ensure stability and alignment with profit forecasts. Ensure seamless onboarding and offboarding of projects, supporting smooth transitions. Develop a deep understanding of client organisations and identify opportunities to improve customer and supporter experiences. Build and nurture strong client relationships through regular engagement and on site meetings. Work closely with Client Services and project teams to deliver cohesive and impactful solutions. Contribute to new business opportunities, including proposals, pitches, and content development. Team collaboration and leadership Manage rhythms and rituals for multidisciplinary design teams, ensuring effective collaboration and communication. Provide servant leadership to ensure teams work well together and clarify roles and responsibilities. Inspire teams with a positive approach, encouraging creativity and innovation in all aspects of delivery. Mentor and coach junior project managers, fostering a culture of continuous improvement. Contribute actively to Manifesto's Community of Practice, promoting knowledge sharing and collaboration. Adopt a mindset of continuous improvement and optimisation across all areas of project delivery. Deepen your knowledge of delivery methodologies, including Agile, Lean, and user centred design. Contribute to governance and reporting forums, offering insights to improve ways of working. Produce marketing content through thought leadership, blogs, and social media to promote Manifesto's work. Dimensions Budget N/A Headcount N/A Resource complexity and nature of work teams Delivering projects that meet or exceed agreed KPIs, including time, budget, scope, quality, and client satisfaction. Contributing to commercial success by ensuring profitability and supporting revenue forecasts. Problem solving responsibility and complexity Proactively identifying and resolving risks and issues to maintain project success. Change management requirements Keep everyone in the loop and get them on board early. Understand how changes affect people and processes, and be ready for any pushback. Run sessions and coach teams to help them adapt smoothly. Check how ready people are for change and tweak plans if needed. Share what works (and what doesn't) with the team. Internal/external interactions Head of Project Management Senior Project Manager Senior leaders in manifesto Project managers, Operations team, designers, developers, client service teams, growth team Communities of Practice Clients Strategic timeframe working towards 1-3 year business plan About you Professional knowledge and experience Experience Some track record of planning, managing, and delivering projects within time and budget constraints. Ideally, within an agency setting. Demonstrable knowledge of delivery methodologies and frameworks, including user centred design, Agile, Lean practices, and the software delivery lifecycle. Experience managing multiple projects and deadlines concurrently. Strong stakeholder management skills across a wide range of sectors and organisational levels. Excellent communication skills, with the ability to work collaboratively in multidisciplinary teams and build awareness across broader audiences. Proven ability to help teams plan and prioritise work effectively, understanding necessary trade offs. Comfortable in a servant leadership role, ensuring teams are cohesive and clear on their objectives. Experience in delivering change within large, complex environments using Agile methodologies Familiarity with tools such as Jira, Trello, or other project management platforms. Knowledge of trends and innovations in digital transformation and project management. Technical skills Lean practices User centered design frameworks Software delivery lifecycle understanding Managing multiple projects and deadlines simultaneously Running Agile ceremonies (stand ups, sprint planning, retrospectives) Risk and issue management Project documentation and reporting Jira, Trello or equivalent project management tools Collaboration tools (e.g. Confluence, Slack, Microsoft Teams) Facilitating team communication and alignment Managing client relationships and expectations Supporting proposal and pitch development Leading and coaching teams through change Assessing change readiness and adapting plans accordingly Monitoring project budgets and profitability Aligning delivery with business revenue goals Behaviours Collaborative and adaptable takes full ownership of project delivery while fostering clear communication and strong relationships with clients and teams. Proactive in problem solving and risk management, with a client focused approach. Demonstrates resilience under pressure and a commitment to continuous improvement and knowledge sharing. Inspires positivity and teamwork to drive successful project outcomes Embodies Manifesto's values, championing purpose driven work and fostering a positive team culture. PACT values Purpose - The beating heart of our organisation-the impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation. Accountability - As we apply flexibility, pace and growth through our self organisation, we are accountable to all of our stakeholders. Craft - Craft highlights our dedication to bringing precision, problem solving, and creativity to our work, both with our clients and internally. Togetherness - Togetherness is 'how' we work - it captures the energy, fun, and user centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our teams About us manifesto We take pride in creating award winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful. Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora. Part of the TPXimpact group - a Certified B Corporation , we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists. TPXimpact TPXimpact is a digital transformation company, and Certified B Corporation , on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. We're passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever evolving world. We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio economic backgrounds. Don't meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.
27/06/2026
Full time
Project Managers are at the heart of multidisciplinary teams at Manifesto. The role facilitates agile project ceremonies, drives clarity on team roles and responsibilities, and helps teams prioritise the right work at the right time. You ensure that clients are engaged and excited about the outcomes, with projects delivered on time and within budget. As a Project Manager you will utilise Manifesto's ways of working to deliver a range of projects and continuous improvement initiatives. Working across sectors such as charity, membership, visitor attractions, and commercial, playing a crucial role in bringing teams together, aligning their efforts, and driving success. Project managers will know when to challenge, when to listen, and how to build strong relationships with clients and colleagues alike. You act as the glue that holds a team together, ensuring alignment around a shared vision while providing clarity for individual contributions. This role also contributes to Manifesto's active Community of Practice, bringing and sharing knowledge with peers. Working closely with the leadership team to ensure your project teams are well resourced and supported. Depending on the project's complexity-regarding requirements, stakeholders, timelines, and dependencies-your work will vary across straightforward to medium complexity initiatives. This role is billable at 80%. Responsibilities Manage and oversee day to day project and continuous improvement initiatives using agreed methodologies, approaches, and frameworks. Maintain accurate and timely documentation and reporting to provide transparency. Proactively manage project overburns to ensure stability and alignment with profit forecasts. Ensure seamless onboarding and offboarding of projects, supporting smooth transitions. Develop a deep understanding of client organisations and identify opportunities to improve customer and supporter experiences. Build and nurture strong client relationships through regular engagement and on site meetings. Work closely with Client Services and project teams to deliver cohesive and impactful solutions. Contribute to new business opportunities, including proposals, pitches, and content development. Team collaboration and leadership Manage rhythms and rituals for multidisciplinary design teams, ensuring effective collaboration and communication. Provide servant leadership to ensure teams work well together and clarify roles and responsibilities. Inspire teams with a positive approach, encouraging creativity and innovation in all aspects of delivery. Mentor and coach junior project managers, fostering a culture of continuous improvement. Contribute actively to Manifesto's Community of Practice, promoting knowledge sharing and collaboration. Adopt a mindset of continuous improvement and optimisation across all areas of project delivery. Deepen your knowledge of delivery methodologies, including Agile, Lean, and user centred design. Contribute to governance and reporting forums, offering insights to improve ways of working. Produce marketing content through thought leadership, blogs, and social media to promote Manifesto's work. Dimensions Budget N/A Headcount N/A Resource complexity and nature of work teams Delivering projects that meet or exceed agreed KPIs, including time, budget, scope, quality, and client satisfaction. Contributing to commercial success by ensuring profitability and supporting revenue forecasts. Problem solving responsibility and complexity Proactively identifying and resolving risks and issues to maintain project success. Change management requirements Keep everyone in the loop and get them on board early. Understand how changes affect people and processes, and be ready for any pushback. Run sessions and coach teams to help them adapt smoothly. Check how ready people are for change and tweak plans if needed. Share what works (and what doesn't) with the team. Internal/external interactions Head of Project Management Senior Project Manager Senior leaders in manifesto Project managers, Operations team, designers, developers, client service teams, growth team Communities of Practice Clients Strategic timeframe working towards 1-3 year business plan About you Professional knowledge and experience Experience Some track record of planning, managing, and delivering projects within time and budget constraints. Ideally, within an agency setting. Demonstrable knowledge of delivery methodologies and frameworks, including user centred design, Agile, Lean practices, and the software delivery lifecycle. Experience managing multiple projects and deadlines concurrently. Strong stakeholder management skills across a wide range of sectors and organisational levels. Excellent communication skills, with the ability to work collaboratively in multidisciplinary teams and build awareness across broader audiences. Proven ability to help teams plan and prioritise work effectively, understanding necessary trade offs. Comfortable in a servant leadership role, ensuring teams are cohesive and clear on their objectives. Experience in delivering change within large, complex environments using Agile methodologies Familiarity with tools such as Jira, Trello, or other project management platforms. Knowledge of trends and innovations in digital transformation and project management. Technical skills Lean practices User centered design frameworks Software delivery lifecycle understanding Managing multiple projects and deadlines simultaneously Running Agile ceremonies (stand ups, sprint planning, retrospectives) Risk and issue management Project documentation and reporting Jira, Trello or equivalent project management tools Collaboration tools (e.g. Confluence, Slack, Microsoft Teams) Facilitating team communication and alignment Managing client relationships and expectations Supporting proposal and pitch development Leading and coaching teams through change Assessing change readiness and adapting plans accordingly Monitoring project budgets and profitability Aligning delivery with business revenue goals Behaviours Collaborative and adaptable takes full ownership of project delivery while fostering clear communication and strong relationships with clients and teams. Proactive in problem solving and risk management, with a client focused approach. Demonstrates resilience under pressure and a commitment to continuous improvement and knowledge sharing. Inspires positivity and teamwork to drive successful project outcomes Embodies Manifesto's values, championing purpose driven work and fostering a positive team culture. PACT values Purpose - The beating heart of our organisation-the impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation. Accountability - As we apply flexibility, pace and growth through our self organisation, we are accountable to all of our stakeholders. Craft - Craft highlights our dedication to bringing precision, problem solving, and creativity to our work, both with our clients and internally. Togetherness - Togetherness is 'how' we work - it captures the energy, fun, and user centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our teams About us manifesto We take pride in creating award winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful. Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora. Part of the TPXimpact group - a Certified B Corporation , we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists. TPXimpact TPXimpact is a digital transformation company, and Certified B Corporation , on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. We're passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever evolving world. We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio economic backgrounds. Don't meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Manager, Corporate Solutions T&E and Corporate Card At Mastercard, we connect and power an inclusive, digital economy that benefits everyone, everywhere. The Commercial Solutions team helps businesses pay and get paid smarter, faster, and more securely. We're seeking a passionate product leader to drive the growth and innovation of our commercial card propositions-from corporate cards to lodge products-designed to enable seamless Travel & Entertainment (T&E) spend for our corporate customers. Mastercard Central Travel Solution (CTS) enables Corporate Clients and Travel Management Companies (TMCs) pay travel suppliers for business trips within their ecosystems. CTS simplifies the overall business travel procurement experience, enabling centralized payment anywhere, offering card holder services (Travel Managers and Travel Management Companies), facilitating expense management and data reconciliation for the corporate accounting teams. CTS works in conjunction with our leading Corporate Card proposition and industry partnerships to serve all of a corporates' travel procurement and spend needs. Role We are seeking a dynamic and market-oriented Product Manager to join our team and deliver new product opportunities for European customers. The successful candidate will be the regional Product Manager for T&E which incorporates Mastercard's Central Travel (lodge card) Solution and our corporate card product, working within the Corporate Solutions European Product and Solutions team. Product Managers own their brief and drive regional strategy and market readiness of their product in pursuit of high growth strategies through deep collaboration with a wide field of stakeholders including the region's leading issuers, corporates and partners. This role requires a mix of product and commercial acumen to develop and communicate our product strategy, support issuer, TMC and corporate onboarding and use of the product to deliver superior travel spend solutions to Europe's leading corporate travel customers. This role will work closely with our Partnerships and Global Product teams to build and onboard a pipeline of travel industry partners. Key Responsibilities: •Own and lead the regional product strategy for Corporate Card and Lodge Card (CTS) capabilities in Europe. •Position and maintain competitiveness of our Corporate Card proposition in Europe, aligned with the overall Product Line Strategy. •Lead the transition to a "white-glove" travel spend management product making it easier for customers and partners to work with us and benefit from our market leading proposition. •This role will support and work alongside the TMC Partner Manager in managing the technical product aspects of onboarding new Travel Management Companies (TMC's) and issuers in accordance with company policies and product guidelines (CTS). e.g., discovery calls, trouble-shooting, investigation of reported issues and metrics relating to product performance. •Monitor market trends, competitor offerings, and customer feedback to inform product roadmap and refine propositions •Track product performance across issuing partners and identify opportunities to grow penetration, spend, and share of wallet. •Collaborate with cross-functional product teams, including Delivery, BizOps, Engineering and Implementation services, to facilitate the integration of TMC's into our MA Central Travel Solution. •Support partnership team, account managers and BD colleagues to position MA CTS solution in the European market. •Respond to issuer inquiries regarding product capabilities, workflows, and any product-related questions that extend beyond the scope of our support functions •Resolve Data Flow Issues. Become the escalation contact when identifying any issue in the data flow with the TMC or Vendor. •Lead CTS product with purpose and clarity, navigate ambiguity and provide clear, informed guidance to stakeholders. •Conduct training sessions and provide resources to TMCs & Issuers to ensure they are equipped to integrate with our travel management tool effectively. •Monitor & evaluate the onboarding process, gathering feedback to identify areas for improvement and enhance the overall experience for TMCs and Issuers. •Work closely with the TMC and Partner Manager during the sales and onboarding phase, serving as the product SME, addressing any questions or concerns promptly to ensure optimal data matching is achieved in the delivered solution. •Develop & maintain documentation related to onboarding processes, training materials, product documentation and best practices. •Stay updated on travel industry trends and best practices in travel management to provide insights and recommendations for continuous improvement of our Product. All about You/Experience •Bachelor's degree in Business Admin., Computer science, Engineering or any related field. •Minimum of 5 years of experience in commercial cards, travel management (T&E), account management, or a related role with a technical or product focus. •Proven experience in onboarding or training processes, preferably within the travel industry. •Strong understanding of travel management IT systems, process/data flows and tools, ideally with hands on experience gained working in a scheme, travel focused issuer, TMC or travel payment specialist. •Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders such as TMCs, Issuers and corporates. •Strategic outlook with first-hand experience of corporate card and travel spend use cases and an informed perspective on how the European landscape is evolving. •Detail-oriented with strong technical, organizational & project management background. •Ability to work independently & collaboratively in a fast-paced environment. •Ability to manage uncertainty and making informed decisions in situations where information may be incomplete or unclear Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
01/10/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Manager, Corporate Solutions T&E and Corporate Card At Mastercard, we connect and power an inclusive, digital economy that benefits everyone, everywhere. The Commercial Solutions team helps businesses pay and get paid smarter, faster, and more securely. We're seeking a passionate product leader to drive the growth and innovation of our commercial card propositions-from corporate cards to lodge products-designed to enable seamless Travel & Entertainment (T&E) spend for our corporate customers. Mastercard Central Travel Solution (CTS) enables Corporate Clients and Travel Management Companies (TMCs) pay travel suppliers for business trips within their ecosystems. CTS simplifies the overall business travel procurement experience, enabling centralized payment anywhere, offering card holder services (Travel Managers and Travel Management Companies), facilitating expense management and data reconciliation for the corporate accounting teams. CTS works in conjunction with our leading Corporate Card proposition and industry partnerships to serve all of a corporates' travel procurement and spend needs. Role We are seeking a dynamic and market-oriented Product Manager to join our team and deliver new product opportunities for European customers. The successful candidate will be the regional Product Manager for T&E which incorporates Mastercard's Central Travel (lodge card) Solution and our corporate card product, working within the Corporate Solutions European Product and Solutions team. Product Managers own their brief and drive regional strategy and market readiness of their product in pursuit of high growth strategies through deep collaboration with a wide field of stakeholders including the region's leading issuers, corporates and partners. This role requires a mix of product and commercial acumen to develop and communicate our product strategy, support issuer, TMC and corporate onboarding and use of the product to deliver superior travel spend solutions to Europe's leading corporate travel customers. This role will work closely with our Partnerships and Global Product teams to build and onboard a pipeline of travel industry partners. Key Responsibilities: •Own and lead the regional product strategy for Corporate Card and Lodge Card (CTS) capabilities in Europe. •Position and maintain competitiveness of our Corporate Card proposition in Europe, aligned with the overall Product Line Strategy. •Lead the transition to a "white-glove" travel spend management product making it easier for customers and partners to work with us and benefit from our market leading proposition. •This role will support and work alongside the TMC Partner Manager in managing the technical product aspects of onboarding new Travel Management Companies (TMC's) and issuers in accordance with company policies and product guidelines (CTS). e.g., discovery calls, trouble-shooting, investigation of reported issues and metrics relating to product performance. •Monitor market trends, competitor offerings, and customer feedback to inform product roadmap and refine propositions •Track product performance across issuing partners and identify opportunities to grow penetration, spend, and share of wallet. •Collaborate with cross-functional product teams, including Delivery, BizOps, Engineering and Implementation services, to facilitate the integration of TMC's into our MA Central Travel Solution. •Support partnership team, account managers and BD colleagues to position MA CTS solution in the European market. •Respond to issuer inquiries regarding product capabilities, workflows, and any product-related questions that extend beyond the scope of our support functions •Resolve Data Flow Issues. Become the escalation contact when identifying any issue in the data flow with the TMC or Vendor. •Lead CTS product with purpose and clarity, navigate ambiguity and provide clear, informed guidance to stakeholders. •Conduct training sessions and provide resources to TMCs & Issuers to ensure they are equipped to integrate with our travel management tool effectively. •Monitor & evaluate the onboarding process, gathering feedback to identify areas for improvement and enhance the overall experience for TMCs and Issuers. •Work closely with the TMC and Partner Manager during the sales and onboarding phase, serving as the product SME, addressing any questions or concerns promptly to ensure optimal data matching is achieved in the delivered solution. •Develop & maintain documentation related to onboarding processes, training materials, product documentation and best practices. •Stay updated on travel industry trends and best practices in travel management to provide insights and recommendations for continuous improvement of our Product. All about You/Experience •Bachelor's degree in Business Admin., Computer science, Engineering or any related field. •Minimum of 5 years of experience in commercial cards, travel management (T&E), account management, or a related role with a technical or product focus. •Proven experience in onboarding or training processes, preferably within the travel industry. •Strong understanding of travel management IT systems, process/data flows and tools, ideally with hands on experience gained working in a scheme, travel focused issuer, TMC or travel payment specialist. •Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders such as TMCs, Issuers and corporates. •Strategic outlook with first-hand experience of corporate card and travel spend use cases and an informed perspective on how the European landscape is evolving. •Detail-oriented with strong technical, organizational & project management background. •Ability to work independently & collaboratively in a fast-paced environment. •Ability to manage uncertainty and making informed decisions in situations where information may be incomplete or unclear Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
ServiceNow Developer Location: UK (Hybrid) Practice Area: Digital Customer Experience Job Type: Permanent Full-Time Salary: 60,000- 70,000 + Private Healthcare + Pension + Unlimited Training Budget Shape the Future of Digital Experience We're hiring a ServiceNow Developer to join our rapidly growing Digital Customer Experience practice. If you have 2+ years of hands-on experience with the ServiceNow platform and a passion for solving complex problems through elegant, human-focused design - this is your chance to make a meaningful impact. You'll work closely with consultants and architects on projects that span IT, HR, and Customer Service domains. Together, you'll design and build next-gen workflows that put user experience at the core. What You'll Be Doing Build & Innovate Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding Develop custom applications using JavaScript, Angular, and ServiceNow APIs Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life Design for Experience Create modern interfaces using Next Experience UI, UI Builder, and Service Portal Build dashboards and portals that are responsive, intuitive, and tailored to user roles Connect & Integrate Develop integrations between ServiceNow and third-party platforms (HR, CRM, eCommerce) via REST/SOAP and IntegrationHub Ensure data is clean, accurate, and accessible across the ecosystem Deliver Results Improve customer and employee journeys with journey mapping and analytics Streamline onboarding, lifecycle transitions, and day-to-day workflows Embrace AI-driven solutions for continuous experience improvement Collaborate & Grow Contribute to discovery sessions, documentation, and client workshops Participate in peer code reviews and team learning Partner with cross-functional teams spanning HR, IT, and Customer Experience What You'll Need Essential Experience: Minimum 2 years of hands-on ServiceNow development Solid skills in JavaScript, HTML, CSS, Glide API, and Flow Designer Experience working with ITSM, HRSD, CSM, and onboarding modules Proven experience integrating with external systems using REST and SOAP APIs Strong communication skills and a passion for solving real-world problems A user-first mindset and awareness of employee/customer experience journeys Nice to Have: ServiceNow Certified Application Developer (CAD) Implementation Specialist certifications in HRSD or CSM
26/08/2025
Full time
ServiceNow Developer Location: UK (Hybrid) Practice Area: Digital Customer Experience Job Type: Permanent Full-Time Salary: 60,000- 70,000 + Private Healthcare + Pension + Unlimited Training Budget Shape the Future of Digital Experience We're hiring a ServiceNow Developer to join our rapidly growing Digital Customer Experience practice. If you have 2+ years of hands-on experience with the ServiceNow platform and a passion for solving complex problems through elegant, human-focused design - this is your chance to make a meaningful impact. You'll work closely with consultants and architects on projects that span IT, HR, and Customer Service domains. Together, you'll design and build next-gen workflows that put user experience at the core. What You'll Be Doing Build & Innovate Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding Develop custom applications using JavaScript, Angular, and ServiceNow APIs Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life Design for Experience Create modern interfaces using Next Experience UI, UI Builder, and Service Portal Build dashboards and portals that are responsive, intuitive, and tailored to user roles Connect & Integrate Develop integrations between ServiceNow and third-party platforms (HR, CRM, eCommerce) via REST/SOAP and IntegrationHub Ensure data is clean, accurate, and accessible across the ecosystem Deliver Results Improve customer and employee journeys with journey mapping and analytics Streamline onboarding, lifecycle transitions, and day-to-day workflows Embrace AI-driven solutions for continuous experience improvement Collaborate & Grow Contribute to discovery sessions, documentation, and client workshops Participate in peer code reviews and team learning Partner with cross-functional teams spanning HR, IT, and Customer Experience What You'll Need Essential Experience: Minimum 2 years of hands-on ServiceNow development Solid skills in JavaScript, HTML, CSS, Glide API, and Flow Designer Experience working with ITSM, HRSD, CSM, and onboarding modules Proven experience integrating with external systems using REST and SOAP APIs Strong communication skills and a passion for solving real-world problems A user-first mindset and awareness of employee/customer experience journeys Nice to Have: ServiceNow Certified Application Developer (CAD) Implementation Specialist certifications in HRSD or CSM
