CRM Consultant Salary: £45,000 Hybrid Coventry Full-time (37.5 hours) Make technology work for organisations that make a difference. Our client is a specialist consultancy helping organisations get real, long-term value from their technology. They are expanding their CRM team and looking for someone who can blend technical thinking with analytical rigour and strong client-facing skills. If you enjoy solving complex process problems, designing elegant CRM solutions, and guiding clients through change, youll fit right in. The Role Youll join their dedicated CRM team, working across the full implementation lifecycle discovery, design, configuration, testing, training and ongoing support. Youll act as the central point of contact for clients, ensuring each project feels clear, well-managed and in safe hands. Youll be responsible for: Leading CRM implementation projects from discovery to roll-out. Acting as the primary client-facing representative throughout the project. Interviewing client teams and mapping their processes, requirements and data. Translating real-world needs into CRM functionality and improved processes. Designing CRM solutions and related tools to meet client goals. Supporting data audits, transformation and migrations. Configuring CRM platforms and contributing to solution design. Delivering training and producing clear, user-friendly documentation. Reporting progress, risks and budget usage to your line manager. Owning client relationships alongside the wider CRM team. Youll typically work across multiple projects at once, collaborating closely with CRM consultants, developers and client stakeholders to deliver smooth transitions to new systems. What Youll Need Core skills Ability to understand, document and challenge client processes. Confidence leading projects and giving clients clarity on direction and progress. Strong analytical problem-solving in complex or unfamiliar domains. Ability to map requirements to CRM capabilities and design robust solutions. Understanding of data structures and the implications for user workflows. Accuracy, attention to detail and solid self-management skills. Collaborative mindset giving and receiving feedback openly. Excellent communication skills in British English, written and verbal. Strong numeric/spreadsheet ability (Excel/Google Sheets). Curiosity, eagerness to learn and a proactive work ethic. If you dont meet every requirement but believe youd excel with support, we still want to hear from you. We invest in developing great people. Desirable CRM experience in the charity/non-profit sector. Data auditing/analysis experience. Client-facing consulting or project management. Hands-on CRM configuration experience. What We Offer £45,000 salary, depending on experience. 7 weeks paid holiday. Very flexible working patterns, as long as core collaboration hours are covered. A modern, powerful MacBook plus everything you need for a productive setup at home or in the office. Hybrid working with minimum two days per week in the Coventry office (more during probation). A supportive, close-knit team that values high-quality work and meaningful impact. If this sounds like you, please send your application to Gary Simpson JBRP1_UKTJ
07/12/2025
Full time
CRM Consultant Salary: £45,000 Hybrid Coventry Full-time (37.5 hours) Make technology work for organisations that make a difference. Our client is a specialist consultancy helping organisations get real, long-term value from their technology. They are expanding their CRM team and looking for someone who can blend technical thinking with analytical rigour and strong client-facing skills. If you enjoy solving complex process problems, designing elegant CRM solutions, and guiding clients through change, youll fit right in. The Role Youll join their dedicated CRM team, working across the full implementation lifecycle discovery, design, configuration, testing, training and ongoing support. Youll act as the central point of contact for clients, ensuring each project feels clear, well-managed and in safe hands. Youll be responsible for: Leading CRM implementation projects from discovery to roll-out. Acting as the primary client-facing representative throughout the project. Interviewing client teams and mapping their processes, requirements and data. Translating real-world needs into CRM functionality and improved processes. Designing CRM solutions and related tools to meet client goals. Supporting data audits, transformation and migrations. Configuring CRM platforms and contributing to solution design. Delivering training and producing clear, user-friendly documentation. Reporting progress, risks and budget usage to your line manager. Owning client relationships alongside the wider CRM team. Youll typically work across multiple projects at once, collaborating closely with CRM consultants, developers and client stakeholders to deliver smooth transitions to new systems. What Youll Need Core skills Ability to understand, document and challenge client processes. Confidence leading projects and giving clients clarity on direction and progress. Strong analytical problem-solving in complex or unfamiliar domains. Ability to map requirements to CRM capabilities and design robust solutions. Understanding of data structures and the implications for user workflows. Accuracy, attention to detail and solid self-management skills. Collaborative mindset giving and receiving feedback openly. Excellent communication skills in British English, written and verbal. Strong numeric/spreadsheet ability (Excel/Google Sheets). Curiosity, eagerness to learn and a proactive work ethic. If you dont meet every requirement but believe youd excel with support, we still want to hear from you. We invest in developing great people. Desirable CRM experience in the charity/non-profit sector. Data auditing/analysis experience. Client-facing consulting or project management. Hands-on CRM configuration experience. What We Offer £45,000 salary, depending on experience. 7 weeks paid holiday. Very flexible working patterns, as long as core collaboration hours are covered. A modern, powerful MacBook plus everything you need for a productive setup at home or in the office. Hybrid working with minimum two days per week in the Coventry office (more during probation). A supportive, close-knit team that values high-quality work and meaningful impact. If this sounds like you, please send your application to Gary Simpson JBRP1_UKTJ
Asset Manager Hybrid/Birmingham/Remote Role Purpose The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key Responsibilities Product Catalogue & Asset Management Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data. Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets. Maintain the accuracy and completeness of all asset and service records used on the NRTS programme. Obsolescence and Configuration Processes Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures. Identify and manage risks relating to asset end-of-life and end-of-support. Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant. Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency. Network Configuration Management Maintaining repository, for network, device and software configurations Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets Manage discrepancies between Data and installed configuration Establish process with Provisioning Team for using and recording gold configurations Track configuration changes on Network Assets Information Governance and Data Quality Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency. Implement data quality routines, metrics, and controls to proactively identify and resolve data issues. Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly. Ensure data management processes meet governance standards and audit requirements. Analytics and Reporting Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status. Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility. Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports and insights in Qlik Sense (or similar BI tools). Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes Analytical and detail-oriented, with strong documentation skills. Self-starter capable of working independently and managing priorities. Strong communicator, able to engage and influence technical and business stakeholders. Able to work under pressure and deliver to tight deadlines. Committed to continuous improvement and maintaining data excellence. What do we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values differences, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell days annually Car Allowance Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed JBRP1_UKTJ
07/12/2025
Full time
Asset Manager Hybrid/Birmingham/Remote Role Purpose The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key Responsibilities Product Catalogue & Asset Management Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data. Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets. Maintain the accuracy and completeness of all asset and service records used on the NRTS programme. Obsolescence and Configuration Processes Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures. Identify and manage risks relating to asset end-of-life and end-of-support. Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant. Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency. Network Configuration Management Maintaining repository, for network, device and software configurations Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets Manage discrepancies between Data and installed configuration Establish process with Provisioning Team for using and recording gold configurations Track configuration changes on Network Assets Information Governance and Data Quality Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency. Implement data quality routines, metrics, and controls to proactively identify and resolve data issues. Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly. Ensure data management processes meet governance standards and audit requirements. Analytics and Reporting Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status. Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility. Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports and insights in Qlik Sense (or similar BI tools). Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes Analytical and detail-oriented, with strong documentation skills. Self-starter capable of working independently and managing priorities. Strong communicator, able to engage and influence technical and business stakeholders. Able to work under pressure and deliver to tight deadlines. Committed to continuous improvement and maintaining data excellence. What do we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values differences, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell days annually Car Allowance Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed JBRP1_UKTJ
Senior Business Development Manager - Fire Location: London Salary: 35,000 - 45,000 + Commission + Benefits Role Overview We are seeking a dynamic, ambitious, and self-motivated Senior Business Development Manager to join our growing team! This is an exciting opportunity for a results-driven professional who thrives in a fast-paced environment. You will play a pivotal role in driving sales and overseeing business development within the fire compliance and service contracts sector - covering fire safety systems, maintenance, and compliance solutions. Key Responsibilities Sales & Business Development Actively pursue new business opportunities to expand our fire safety maintenance and service contract portfolio. Identify, target, and convert prospects into long-term clients using your industry expertise. Build and manage a robust pipeline through proactive outreach - including cold calls, networking, and attending industry events. Manage the full sales cycle from initial contact through to contract negotiation and closure. Client Relationship Management Build and maintain strong, long-term relationships with clients, ensuring satisfaction and repeat business. Act as the main point of contact for all fire compliance queries and service advice. Identify opportunities for upselling and cross-selling to maximize client value. Service Offering Expertise Demonstrate detailed knowledge of fire safety services - including fire alarms, extinguishers, passive fire protection, and full compliance packages. Educate clients on fire compliance requirements, helping them achieve legal and safety standards. Stay current on industry regulations, trends, and best practices. Target Achievement & Performance Consistently meet and exceed sales targets and KPIs. Collaborate with management to align on sales strategy and performance goals. Monitor and report on progress, adapting tactics to ensure success. Collaboration & Teamwork Work closely with operations, service, and compliance teams to ensure seamless delivery of client projects. Share insights and best practices with colleagues to support team success. Participate in regular meetings to contribute to overall business growth. Contract Management & Compliance Oversee preparation, negotiation, and renewal of service contracts. Ensure all documentation meets company policies, industry regulations, and legal requirements. Maintain accurate sales and client records in the CRM system. Continuous Professional Development Engage in ongoing training to deepen knowledge of fire safety standards, products, and technologies. Represent the company at relevant seminars and industry events. About You Proven track record in B2B sales, ideally within the fire safety, facilities management, or building compliance sector. Strong understanding of fire compliance and related services. Excellent communication, negotiation, and relationship-building skills. Self-starter with the ability to work autonomously and as part of a team. Results-driven mindset with a focus on exceeding targets. Why Join Us? Competitive salary with uncapped commission structure. Opportunities for career progression in a rapidly expanding business. Supportive, collaborative work environment. Ongoing training and development to help you stay ahead in the industry. About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates
05/12/2025
Full time
Senior Business Development Manager - Fire Location: London Salary: 35,000 - 45,000 + Commission + Benefits Role Overview We are seeking a dynamic, ambitious, and self-motivated Senior Business Development Manager to join our growing team! This is an exciting opportunity for a results-driven professional who thrives in a fast-paced environment. You will play a pivotal role in driving sales and overseeing business development within the fire compliance and service contracts sector - covering fire safety systems, maintenance, and compliance solutions. Key Responsibilities Sales & Business Development Actively pursue new business opportunities to expand our fire safety maintenance and service contract portfolio. Identify, target, and convert prospects into long-term clients using your industry expertise. Build and manage a robust pipeline through proactive outreach - including cold calls, networking, and attending industry events. Manage the full sales cycle from initial contact through to contract negotiation and closure. Client Relationship Management Build and maintain strong, long-term relationships with clients, ensuring satisfaction and repeat business. Act as the main point of contact for all fire compliance queries and service advice. Identify opportunities for upselling and cross-selling to maximize client value. Service Offering Expertise Demonstrate detailed knowledge of fire safety services - including fire alarms, extinguishers, passive fire protection, and full compliance packages. Educate clients on fire compliance requirements, helping them achieve legal and safety standards. Stay current on industry regulations, trends, and best practices. Target Achievement & Performance Consistently meet and exceed sales targets and KPIs. Collaborate with management to align on sales strategy and performance goals. Monitor and report on progress, adapting tactics to ensure success. Collaboration & Teamwork Work closely with operations, service, and compliance teams to ensure seamless delivery of client projects. Share insights and best practices with colleagues to support team success. Participate in regular meetings to contribute to overall business growth. Contract Management & Compliance Oversee preparation, negotiation, and renewal of service contracts. Ensure all documentation meets company policies, industry regulations, and legal requirements. Maintain accurate sales and client records in the CRM system. Continuous Professional Development Engage in ongoing training to deepen knowledge of fire safety standards, products, and technologies. Represent the company at relevant seminars and industry events. About You Proven track record in B2B sales, ideally within the fire safety, facilities management, or building compliance sector. Strong understanding of fire compliance and related services. Excellent communication, negotiation, and relationship-building skills. Self-starter with the ability to work autonomously and as part of a team. Results-driven mindset with a focus on exceeding targets. Why Join Us? Competitive salary with uncapped commission structure. Opportunities for career progression in a rapidly expanding business. Supportive, collaborative work environment. Ongoing training and development to help you stay ahead in the industry. About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates
Job Title: Unified Communications Consultant Location: Home Based Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Unified Communications Consultant, you will lead the planning, delivery, and support of telecoms projects for our clients, with a primary focus on Microsoft Business Voice and Gamma Horizon solutions. You will manage projects from initial scoping through to successful handover, ensuring solutions are delivered on time, within budget, and to the highest standards. You will also provide expert support, troubleshooting, and guidance post-implementation, acting as a trusted advisor to clients and colleagues. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Lead the end-to-end delivery of Unified Communications projects, including requirements gathering, solution design, implementation, and handover. Act as the technical lead for Microsoft Business Voice and Gamma Horizon deployments. Provide pre-sales consultancy, supporting solution design and client proposals. Liaise with Clients, Client Success Managers, Business Development Managers, and Technical Specialists to define project objectives and deliverables. Prepare and execute detailed technical plans, ensuring customer acceptance and satisfaction. Deliver on-site and remote installations, ensuring minimal disruption to client operations. Provide post-installation support, including troubleshooting, issue resolution, and escalation management. Maintain accurate project documentation, update CRM and ticketing systems, and ensure thorough handover to support teams. Stay up to date with emerging Unified Communications technologies and recommend improvements to internal processes and client solutions. Achieve a minimum of 80% chargeable work. Build and maintain strong client relationships, acting as a trusted advisor and point of escalation. About you: Knowledge, Skills & Experience; Degree-level qualification or equivalent experience. Microsoft certifications (Teams, Teams Voice) essential; Gamma Horizon certification or equivalent experience highly desirable. Prince2 Foundation/Practitioner or other project management qualifications desirable. Strong understanding of Unified Communications technologies and principles. Hands-on experience with Microsoft Business Voice and ideally, Gamma Horizon solutions. Proficiency in Microsoft Teams and related voice integration. Familiarity with Microsoft Teams Rooms and Dynamics Contact Centre solutions is desirable. Knowledge of mobile solutions, call recording, and reporting. Knowledge of networking, virtualisation, and cloud services (Microsoft 365, Azure). Ability to troubleshoot and resolve technical issues effectively. Excellent communication and consultative skills for client engagement. Strong organisational and time management skills. Ability to work independently and collaboratively within a team. Willingness and ability to travel extensively to client sites, providing consultancy service and on-site support. Proven experience delivering Microsoft Business Voice and Gamma Horizon projects in a managed services environment. Proven effective communication and influencing skills. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Staff Communications, Communications Project Manager, Technical Project Manager may also be considered for this role.
05/12/2025
Full time
Job Title: Unified Communications Consultant Location: Home Based Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Unified Communications Consultant, you will lead the planning, delivery, and support of telecoms projects for our clients, with a primary focus on Microsoft Business Voice and Gamma Horizon solutions. You will manage projects from initial scoping through to successful handover, ensuring solutions are delivered on time, within budget, and to the highest standards. You will also provide expert support, troubleshooting, and guidance post-implementation, acting as a trusted advisor to clients and colleagues. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Lead the end-to-end delivery of Unified Communications projects, including requirements gathering, solution design, implementation, and handover. Act as the technical lead for Microsoft Business Voice and Gamma Horizon deployments. Provide pre-sales consultancy, supporting solution design and client proposals. Liaise with Clients, Client Success Managers, Business Development Managers, and Technical Specialists to define project objectives and deliverables. Prepare and execute detailed technical plans, ensuring customer acceptance and satisfaction. Deliver on-site and remote installations, ensuring minimal disruption to client operations. Provide post-installation support, including troubleshooting, issue resolution, and escalation management. Maintain accurate project documentation, update CRM and ticketing systems, and ensure thorough handover to support teams. Stay up to date with emerging Unified Communications technologies and recommend improvements to internal processes and client solutions. Achieve a minimum of 80% chargeable work. Build and maintain strong client relationships, acting as a trusted advisor and point of escalation. About you: Knowledge, Skills & Experience; Degree-level qualification or equivalent experience. Microsoft certifications (Teams, Teams Voice) essential; Gamma Horizon certification or equivalent experience highly desirable. Prince2 Foundation/Practitioner or other project management qualifications desirable. Strong understanding of Unified Communications technologies and principles. Hands-on experience with Microsoft Business Voice and ideally, Gamma Horizon solutions. Proficiency in Microsoft Teams and related voice integration. Familiarity with Microsoft Teams Rooms and Dynamics Contact Centre solutions is desirable. Knowledge of mobile solutions, call recording, and reporting. Knowledge of networking, virtualisation, and cloud services (Microsoft 365, Azure). Ability to troubleshoot and resolve technical issues effectively. Excellent communication and consultative skills for client engagement. Strong organisational and time management skills. Ability to work independently and collaboratively within a team. Willingness and ability to travel extensively to client sites, providing consultancy service and on-site support. Proven experience delivering Microsoft Business Voice and Gamma Horizon projects in a managed services environment. Proven effective communication and influencing skills. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Staff Communications, Communications Project Manager, Technical Project Manager may also be considered for this role.
Your New Role We're seeking a Senior Data Engineer to help shape and maintain a modern enterprise data platform. In this role, you'll design and optimise scalable data pipelines and models that bring data from core business systems into Snowflake, enabling analytics, reporting, and data-driven insights across the organisation.You'll translate strategic data architecture into robust technical solutions, ensuring the platform is reliable, performant, and well-structured. You'll champion engineering best practices and contribute to standards that improve data quality, consistency, and usability.Your work will ensure the business has access to trusted, timely, and well-modelled data to support decision-making, operational reporting, and future AI/ML capabilities. Key Responsibilities Data Engineering Delivery: Build and maintain high-quality data pipelines and models in Snowflake to support analytics and reporting needs. Architecture Implementation: Apply defined data architecture standards to ingestion, transformation, storage, and optimisation processes. Pipeline Development: Develop robust ELT/ETL workflows using dbt and orchestration tools, ensuring reliability and maintainability. Performance & Cost Optimisation: Configure Snowflake warehouses and implement query optimisation techniques for efficiency. Data Quality & Governance: Apply data quality checks, lineage tracking, and security standards aligned with InfoSec and regulatory requirements. Feature Adoption: Leverage Snowflake capabilities (Tasks, Streams, Snowpark, Time Travel, Secure Data Sharing) to improve automation and accessibility. Collaboration: Work closely with analysts and stakeholders to deliver data products and troubleshoot issues. Analytics Enablement: Implement dimensional models to provide clean, reusable datasets for reporting and advanced analytics. Monitoring & Reliability: Maintain monitoring, alerting, and cost-management processes for Snowflake and pipelines. Continuous Improvement: Contribute to shared engineering standards and best practices across the team. What You'll Need to Succeed Proven experience delivering cloud-based data engineering solutions, ideally with Snowflake. Strong proficiency in SQL, Python, and dbt for transformations and pipeline automation. Practical experience with Snowflake features and RBAC management. Familiarity with ingestion tools (Airbyte, Fivetran, Hevo) and cloud services (AWS preferred). Solid understanding of data modelling, governance principles, and BI enablement (Power BI). Knowledge of CI/CD and version-controlled development practices in git. Desirable: Experience with enterprise systems (CRM, BSS/OSS), data migration projects, and supporting platform adoption. Exposure to Infrastructure as Code tools such as Terraform is advantageous. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
05/12/2025
Full time
Your New Role We're seeking a Senior Data Engineer to help shape and maintain a modern enterprise data platform. In this role, you'll design and optimise scalable data pipelines and models that bring data from core business systems into Snowflake, enabling analytics, reporting, and data-driven insights across the organisation.You'll translate strategic data architecture into robust technical solutions, ensuring the platform is reliable, performant, and well-structured. You'll champion engineering best practices and contribute to standards that improve data quality, consistency, and usability.Your work will ensure the business has access to trusted, timely, and well-modelled data to support decision-making, operational reporting, and future AI/ML capabilities. Key Responsibilities Data Engineering Delivery: Build and maintain high-quality data pipelines and models in Snowflake to support analytics and reporting needs. Architecture Implementation: Apply defined data architecture standards to ingestion, transformation, storage, and optimisation processes. Pipeline Development: Develop robust ELT/ETL workflows using dbt and orchestration tools, ensuring reliability and maintainability. Performance & Cost Optimisation: Configure Snowflake warehouses and implement query optimisation techniques for efficiency. Data Quality & Governance: Apply data quality checks, lineage tracking, and security standards aligned with InfoSec and regulatory requirements. Feature Adoption: Leverage Snowflake capabilities (Tasks, Streams, Snowpark, Time Travel, Secure Data Sharing) to improve automation and accessibility. Collaboration: Work closely with analysts and stakeholders to deliver data products and troubleshoot issues. Analytics Enablement: Implement dimensional models to provide clean, reusable datasets for reporting and advanced analytics. Monitoring & Reliability: Maintain monitoring, alerting, and cost-management processes for Snowflake and pipelines. Continuous Improvement: Contribute to shared engineering standards and best practices across the team. What You'll Need to Succeed Proven experience delivering cloud-based data engineering solutions, ideally with Snowflake. Strong proficiency in SQL, Python, and dbt for transformations and pipeline automation. Practical experience with Snowflake features and RBAC management. Familiarity with ingestion tools (Airbyte, Fivetran, Hevo) and cloud services (AWS preferred). Solid understanding of data modelling, governance principles, and BI enablement (Power BI). Knowledge of CI/CD and version-controlled development practices in git. Desirable: Experience with enterprise systems (CRM, BSS/OSS), data migration projects, and supporting platform adoption. Exposure to Infrastructure as Code tools such as Terraform is advantageous. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are delighted to be working with a dynamic and fast-growing independent insurance brokerage who, due to significant growth, are seeking an ambitious and talented Group IT Manager. The main highlights of the role are as follows: - Salary - £49k to £54k Car allowance- £4,800 PA plus travel expenses 28 days annual leave plus bank holidays 6% pension contribution Perks at work, BHSF and 4x DIS The role will be 100% office based (there will be a degree of flexibility here if working on a large ad hoc basis but there will be an expectancy to be present in the office at all other times. The role will also require a degree of travel to other branches on a 'as needed' basis, hence the car allowance. Purpose: Group Operations IT Operations Technical Lead Office based with regular UK travel as required The IT Operations Technical Lead is a hands-on technical leader responsible for the effective operation, configuration, and optimisation of the Group's business systems, CRM platforms, telephony, and IT infrastructure. The role ensures business continuity, data integrity, and efficient operational processes, while supporting compliance, AI policies, and client due diligence. This position provides specialist support to both the broking and consultancy divisions, managing CRMs such as Acturis, Open GI, SSP, and Monday, and overseeing telephony systems and infrastructure across the Group. The role involves collaborating with internal stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration, particularly CRM or insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools for data management. Familiarity with APIs, middleware, or integration tools. Understanding of cyber security fundamentals related to systems and telephony. Excellent communication skills and ability to liaise effectively with technical and non-technical stakeholders. Willingness and ability to travel to different UK branches as required. Leadership experience, including mentoring or guiding junior technical staff. Desirable Skills: Experience with additional business software (finance, HR, payroll, training systems). Knowledge of NET environments, SQL Server, or similar platforms. Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY!
05/12/2025
Full time
We are delighted to be working with a dynamic and fast-growing independent insurance brokerage who, due to significant growth, are seeking an ambitious and talented Group IT Manager. The main highlights of the role are as follows: - Salary - £49k to £54k Car allowance- £4,800 PA plus travel expenses 28 days annual leave plus bank holidays 6% pension contribution Perks at work, BHSF and 4x DIS The role will be 100% office based (there will be a degree of flexibility here if working on a large ad hoc basis but there will be an expectancy to be present in the office at all other times. The role will also require a degree of travel to other branches on a 'as needed' basis, hence the car allowance. Purpose: Group Operations IT Operations Technical Lead Office based with regular UK travel as required The IT Operations Technical Lead is a hands-on technical leader responsible for the effective operation, configuration, and optimisation of the Group's business systems, CRM platforms, telephony, and IT infrastructure. The role ensures business continuity, data integrity, and efficient operational processes, while supporting compliance, AI policies, and client due diligence. This position provides specialist support to both the broking and consultancy divisions, managing CRMs such as Acturis, Open GI, SSP, and Monday, and overseeing telephony systems and infrastructure across the Group. The role involves collaborating with internal stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration, particularly CRM or insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools for data management. Familiarity with APIs, middleware, or integration tools. Understanding of cyber security fundamentals related to systems and telephony. Excellent communication skills and ability to liaise effectively with technical and non-technical stakeholders. Willingness and ability to travel to different UK branches as required. Leadership experience, including mentoring or guiding junior technical staff. Desirable Skills: Experience with additional business software (finance, HR, payroll, training systems). Knowledge of NET environments, SQL Server, or similar platforms. Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY!
We are delighted to be working with a dynamic and fast-growing independent insurance brokerage who, due to significant growth, are seeking an ambitious and talented Group IT Manager. The main highlights of the role are as follows: - Salary - £49k to £54k Car allowance- £4,800 PA plus travel expenses 28 days annual leave plus bank holidays 6% pension contribution Perks at work, BHSF and 4x DIS The role will be 100% office based (there will be a degree of flexibility here if working on a large ad hoc basis but there will be an expectancy to be present in the office at all other times. The role will also require a degree of travel to other branches on a 'as needed' basis, hence the car allowance. Purpose: Group Operations IT Operations Technical Lead Office based with regular UK travel as required The IT Operations Technical Lead is a hands-on technical leader responsible for the effective operation, configuration, and optimisation of the Group's business systems, CRM platforms, telephony, and IT infrastructure. The role ensures business continuity, data integrity, and efficient operational processes, while supporting compliance, AI policies, and client due diligence. This position provides specialist support to both the broking and consultancy divisions, managing CRMs such as Acturis, Open GI, SSP, and Monday, and overseeing telephony systems and infrastructure across the Group. The role involves collaborating with internal stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration, particularly CRM or insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools for data management. Familiarity with APIs, middleware, or integration tools. Understanding of cyber security fundamentals related to systems and telephony. Excellent communication skills and ability to liaise effectively with technical and non-technical stakeholders. Willingness and ability to travel to different UK branches as required. Leadership experience, including mentoring or guiding junior technical staff. Desirable Skills: Experience with additional business software (finance, HR, payroll, training systems). Knowledge of NET environments, SQL Server, or similar platforms. Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY!
05/12/2025
Full time
We are delighted to be working with a dynamic and fast-growing independent insurance brokerage who, due to significant growth, are seeking an ambitious and talented Group IT Manager. The main highlights of the role are as follows: - Salary - £49k to £54k Car allowance- £4,800 PA plus travel expenses 28 days annual leave plus bank holidays 6% pension contribution Perks at work, BHSF and 4x DIS The role will be 100% office based (there will be a degree of flexibility here if working on a large ad hoc basis but there will be an expectancy to be present in the office at all other times. The role will also require a degree of travel to other branches on a 'as needed' basis, hence the car allowance. Purpose: Group Operations IT Operations Technical Lead Office based with regular UK travel as required The IT Operations Technical Lead is a hands-on technical leader responsible for the effective operation, configuration, and optimisation of the Group's business systems, CRM platforms, telephony, and IT infrastructure. The role ensures business continuity, data integrity, and efficient operational processes, while supporting compliance, AI policies, and client due diligence. This position provides specialist support to both the broking and consultancy divisions, managing CRMs such as Acturis, Open GI, SSP, and Monday, and overseeing telephony systems and infrastructure across the Group. The role involves collaborating with internal stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration, particularly CRM or insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools for data management. Familiarity with APIs, middleware, or integration tools. Understanding of cyber security fundamentals related to systems and telephony. Excellent communication skills and ability to liaise effectively with technical and non-technical stakeholders. Willingness and ability to travel to different UK branches as required. Leadership experience, including mentoring or guiding junior technical staff. Desirable Skills: Experience with additional business software (finance, HR, payroll, training systems). Knowledge of NET environments, SQL Server, or similar platforms. Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY!
We are delighted to be working with a dynamic and fast-growing independent insurance brokerage who, due to significant growth, are seeking an ambitious and talented Group IT Manager. The main highlights of the role are as follows: - Salary - £49k to £54k Car allowance- £4,800 PA plus travel expenses 28 days annual leave plus bank holidays 6% pension contribution Perks at work, BHSF and 4x DIS The role will be 100% office based (there will be a degree of flexibility here if working on a large ad hoc basis but there will be an expectancy to be present in the office at all other times. The role will also require a degree of travel to other branches on a 'as needed' basis, hence the car allowance. Purpose: Group Operations IT Operations Technical Lead Office based with regular UK travel as required The IT Operations Technical Lead is a hands-on technical leader responsible for the effective operation, configuration, and optimisation of the Group's business systems, CRM platforms, telephony, and IT infrastructure. The role ensures business continuity, data integrity, and efficient operational processes, while supporting compliance, AI policies, and client due diligence. This position provides specialist support to both the broking and consultancy divisions, managing CRMs such as Acturis, Open GI, SSP, and Monday, and overseeing telephony systems and infrastructure across the Group. The role involves collaborating with internal stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration, particularly CRM or insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools for data management. Familiarity with APIs, middleware, or integration tools. Understanding of cyber security fundamentals related to systems and telephony. Excellent communication skills and ability to liaise effectively with technical and non-technical stakeholders. Willingness and ability to travel to different UK branches as required. Leadership experience, including mentoring or guiding junior technical staff. Desirable Skills: Experience with additional business software (finance, HR, payroll, training systems). Knowledge of NET environments, SQL Server, or similar platforms. Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY!
05/12/2025
Full time
We are delighted to be working with a dynamic and fast-growing independent insurance brokerage who, due to significant growth, are seeking an ambitious and talented Group IT Manager. The main highlights of the role are as follows: - Salary - £49k to £54k Car allowance- £4,800 PA plus travel expenses 28 days annual leave plus bank holidays 6% pension contribution Perks at work, BHSF and 4x DIS The role will be 100% office based (there will be a degree of flexibility here if working on a large ad hoc basis but there will be an expectancy to be present in the office at all other times. The role will also require a degree of travel to other branches on a 'as needed' basis, hence the car allowance. Purpose: Group Operations IT Operations Technical Lead Office based with regular UK travel as required The IT Operations Technical Lead is a hands-on technical leader responsible for the effective operation, configuration, and optimisation of the Group's business systems, CRM platforms, telephony, and IT infrastructure. The role ensures business continuity, data integrity, and efficient operational processes, while supporting compliance, AI policies, and client due diligence. This position provides specialist support to both the broking and consultancy divisions, managing CRMs such as Acturis, Open GI, SSP, and Monday, and overseeing telephony systems and infrastructure across the Group. The role involves collaborating with internal stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration, particularly CRM or insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools for data management. Familiarity with APIs, middleware, or integration tools. Understanding of cyber security fundamentals related to systems and telephony. Excellent communication skills and ability to liaise effectively with technical and non-technical stakeholders. Willingness and ability to travel to different UK branches as required. Leadership experience, including mentoring or guiding junior technical staff. Desirable Skills: Experience with additional business software (finance, HR, payroll, training systems). Knowledge of NET environments, SQL Server, or similar platforms. Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY!
AWS Consultant (Amazon Connect Specialist) Contract: 6 months Location: Remote Rate: £400 per day Your New Role A leading technology consultancy is seeking an AWS Consultant with a specialism in Amazon Connect to design and deliver scalable, customer-centric contact-centre solutions for an enterprise client. This position blends AWS solution design with hands-on configuration and implementation, suited to someone who combines strong technical capability with confident stakeholder engagement. You will take ownership from requirements gathering through to design, documentation, and delivery within the AWS ecosystem, guiding clients toward best-practice architecture while working closely with engineers throughout implementation. Your Responsibilities Lead the design, configuration, and delivery of Amazon Connect environments within AWS. Engage with customer and business stakeholders to capture, refine, and document requirements. Produce high-quality solution and architecture documentation. Collaborate with developers and engineers to ensure design alignment during build and test phases. Advise on AWS architectural best practice and contact-centre optimisation. Support automation and integration initiatives to enhance scalability and performance. You Will Have Strong, recent experience designing and delivering Amazon Connect solutions. Broad understanding of AWS services including Lambda, S3, API Gateway, IAM, and CloudWatch. Confidence leading technical and business discussions with stakeholders. Experience producing clear technical design and architecture documentation. Ability to work hands-on alongside development teams during delivery. Desirable Skills Experience with JavaScript and/or Python for custom integrations or automation. Knowledge of Terraform, AWS CDK, or other CI/CD tooling. Background integrating Amazon Connect with CRM or workflow platforms such as Salesforce, Dynamics, or ServiceNow. AWS certifications (Solutions Architect Associate or Professional) highly beneficial.
05/12/2025
Contractor
AWS Consultant (Amazon Connect Specialist) Contract: 6 months Location: Remote Rate: £400 per day Your New Role A leading technology consultancy is seeking an AWS Consultant with a specialism in Amazon Connect to design and deliver scalable, customer-centric contact-centre solutions for an enterprise client. This position blends AWS solution design with hands-on configuration and implementation, suited to someone who combines strong technical capability with confident stakeholder engagement. You will take ownership from requirements gathering through to design, documentation, and delivery within the AWS ecosystem, guiding clients toward best-practice architecture while working closely with engineers throughout implementation. Your Responsibilities Lead the design, configuration, and delivery of Amazon Connect environments within AWS. Engage with customer and business stakeholders to capture, refine, and document requirements. Produce high-quality solution and architecture documentation. Collaborate with developers and engineers to ensure design alignment during build and test phases. Advise on AWS architectural best practice and contact-centre optimisation. Support automation and integration initiatives to enhance scalability and performance. You Will Have Strong, recent experience designing and delivering Amazon Connect solutions. Broad understanding of AWS services including Lambda, S3, API Gateway, IAM, and CloudWatch. Confidence leading technical and business discussions with stakeholders. Experience producing clear technical design and architecture documentation. Ability to work hands-on alongside development teams during delivery. Desirable Skills Experience with JavaScript and/or Python for custom integrations or automation. Knowledge of Terraform, AWS CDK, or other CI/CD tooling. Background integrating Amazon Connect with CRM or workflow platforms such as Salesforce, Dynamics, or ServiceNow. AWS certifications (Solutions Architect Associate or Professional) highly beneficial.
Jonathan Lee Recruitment Ltd
Littlemore, Oxfordshire
Business Development Manager - RF / Test and Measurement Solutions (Hybrid/Remote UK) Our client is recognised for the design, specification and distribution of specialist electronic components and systems, including test and measurement solutions. To support this continued specialist focus within the test environment, they are seeking a Business Development Manager who has a strong electrical engineering exposure, where possible with RF, EMC or power supply testing exposure Working from a hybrid position in England, the Business Development Manager will 'go to market' and continue the target of testing applications on a consultative, solution sales basis. Supported by your existing knowledge of aerospace, defence and automotive test solution sectors in particular, you will represent our clients' range of test and measurement solutions to generate new opportunities by penetrating deeper into the customer base with existing and new clients along with responsibility for maintaining existing business. This also includes working with existing 'warm' leads. The role requires identification and conversion of new sales leads, the professional presentation of solutions to new and existing clients, developing and maintaining solid relationships with prospective new contacts and existing clients. Success in the role will be dependent on a good understanding of the test and measurement solutions on offer, application of commercial excellence and effective relationship building. To support this role, you should have/be: - Strategic selling and business development exposure including sales opportunity closure. - Networking both traditional and electronic (social selling). - Able to deliver on time against agreed targets and objectives. - Negotiation exposure / understanding the differing channel sales requirements. - Commercial problem solving / thinking exposure - Facilitation / team engagement. Sales - Lead pro-active sales effort across the UK for test and measurement solutions. - Telephone appointing and ability to fill own diary with prospect and customer visits. - Implement and execute sales campaigns and activity in target market areas / sectors. - Increase customer engagement to explore for new opportunities in existing customer base. - Develop and maintain key account plans for agreed strategic accounts within territory. - Actively develop own online professional profile and regularly produce own content to build personal, technical brand. Additional Deliverables - Ability to develop and then manage to a territory plan including interaction with other group sales and business support functions. - Experience of shaping and identifying new marketing collateral and support in order to drive in territory sales. - All opportunities across the account base to be tracked and consistently updated within the company CRM and quote tracking systems. Experience Required - Experience working in a similar technical arena. - Understanding of the market sectors in which the role will operate and ability to network successfully within the appropriate industry forums/organisations. - Must have experience working in B2B sales role ideally a multi-channel / distribution environment and have experience of selling at least 2 relating product categories. - Proven verbal and written presentation and commercial skills. - Ideally degree educated (or with relevant commercial experience) and with a minimum of 5 years in a customer commercial role. This is a strategic and solution orientated position which is seeking a strong and resilient approach with a passion for solutions engagement. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
05/12/2025
Full time
Business Development Manager - RF / Test and Measurement Solutions (Hybrid/Remote UK) Our client is recognised for the design, specification and distribution of specialist electronic components and systems, including test and measurement solutions. To support this continued specialist focus within the test environment, they are seeking a Business Development Manager who has a strong electrical engineering exposure, where possible with RF, EMC or power supply testing exposure Working from a hybrid position in England, the Business Development Manager will 'go to market' and continue the target of testing applications on a consultative, solution sales basis. Supported by your existing knowledge of aerospace, defence and automotive test solution sectors in particular, you will represent our clients' range of test and measurement solutions to generate new opportunities by penetrating deeper into the customer base with existing and new clients along with responsibility for maintaining existing business. This also includes working with existing 'warm' leads. The role requires identification and conversion of new sales leads, the professional presentation of solutions to new and existing clients, developing and maintaining solid relationships with prospective new contacts and existing clients. Success in the role will be dependent on a good understanding of the test and measurement solutions on offer, application of commercial excellence and effective relationship building. To support this role, you should have/be: - Strategic selling and business development exposure including sales opportunity closure. - Networking both traditional and electronic (social selling). - Able to deliver on time against agreed targets and objectives. - Negotiation exposure / understanding the differing channel sales requirements. - Commercial problem solving / thinking exposure - Facilitation / team engagement. Sales - Lead pro-active sales effort across the UK for test and measurement solutions. - Telephone appointing and ability to fill own diary with prospect and customer visits. - Implement and execute sales campaigns and activity in target market areas / sectors. - Increase customer engagement to explore for new opportunities in existing customer base. - Develop and maintain key account plans for agreed strategic accounts within territory. - Actively develop own online professional profile and regularly produce own content to build personal, technical brand. Additional Deliverables - Ability to develop and then manage to a territory plan including interaction with other group sales and business support functions. - Experience of shaping and identifying new marketing collateral and support in order to drive in territory sales. - All opportunities across the account base to be tracked and consistently updated within the company CRM and quote tracking systems. Experience Required - Experience working in a similar technical arena. - Understanding of the market sectors in which the role will operate and ability to network successfully within the appropriate industry forums/organisations. - Must have experience working in B2B sales role ideally a multi-channel / distribution environment and have experience of selling at least 2 relating product categories. - Proven verbal and written presentation and commercial skills. - Ideally degree educated (or with relevant commercial experience) and with a minimum of 5 years in a customer commercial role. This is a strategic and solution orientated position which is seeking a strong and resilient approach with a passion for solutions engagement. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Position: Business Development Manager Location: London Salary: 60,000 - 75,000 Bennett & Game are currently representing a long-established specialist fa ade contractor that has been shaping London's skyline for nearly 50 years. Known for delivering some of the capital's most iconic and technically challenging projects, the business continues to experience strong growth and is now seeking a Strategic Relationship Builder to join its expanding team. Operating from modern offices in Chelmsford and London, the company employs around 60 staff and has a group turnover exceeding 25 million. This role represents an exciting opportunity to join a collaborative, forward-thinking team that thrives on creativity, client relationships, and delivering exceptional results. Business Development Manager Salary & Benefits Salary: 60,000 - 75,000 (depending on experience) 25 days holiday + Bank Holidays Company-wide bonus scheme Private healthcare cash plan Pension scheme EV car scheme Company events and incentives Hybrid working across London and Chelmsford Clear long-term progression opportunities within a market-leading fa ade business Business Development Manager Job Overview Identify, develop and pursue new business opportunities across the London construction and fa ade markets. Build and maintain trusted, long-term relationships with clients, architects, main contractors, and consultants. Lead face-to-face sales activity, executing pitches and presentations to secure new work. Strategically plan business development initiatives to align with company growth objectives. Qualify and prioritise opportunities within the CRM system, ensuring it remains the 'single source of truth'. Manage multiple accounts and maintain pipeline momentum from initial contact through to deal closure. Collaborate closely with internal design, pre-construction and delivery teams to support client needs. Represent the business across key industry events and networking forums, spending 2-3 days per week in London meeting key decision-makers. Business Development Manager Job Requirements Proven track record in business development or sales within the construction, fa ade or building-envelope sector. Strong relationship builder and confident networker with excellent communication skills. Energetic, proactive and highly organised, with a results-driven mindset. Experience in face-to-face pitching, negotiation and qualifying new opportunities. Strategic thinker with the ability to identify potential clients, market trends and partnership opportunities. Ownership mindset, capable of managing multiple opportunities and consistently achieving KPIs. Confident using CRM and sales tracking systems. Full UK driving licence and willingness to travel regularly across London. Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
05/12/2025
Full time
Position: Business Development Manager Location: London Salary: 60,000 - 75,000 Bennett & Game are currently representing a long-established specialist fa ade contractor that has been shaping London's skyline for nearly 50 years. Known for delivering some of the capital's most iconic and technically challenging projects, the business continues to experience strong growth and is now seeking a Strategic Relationship Builder to join its expanding team. Operating from modern offices in Chelmsford and London, the company employs around 60 staff and has a group turnover exceeding 25 million. This role represents an exciting opportunity to join a collaborative, forward-thinking team that thrives on creativity, client relationships, and delivering exceptional results. Business Development Manager Salary & Benefits Salary: 60,000 - 75,000 (depending on experience) 25 days holiday + Bank Holidays Company-wide bonus scheme Private healthcare cash plan Pension scheme EV car scheme Company events and incentives Hybrid working across London and Chelmsford Clear long-term progression opportunities within a market-leading fa ade business Business Development Manager Job Overview Identify, develop and pursue new business opportunities across the London construction and fa ade markets. Build and maintain trusted, long-term relationships with clients, architects, main contractors, and consultants. Lead face-to-face sales activity, executing pitches and presentations to secure new work. Strategically plan business development initiatives to align with company growth objectives. Qualify and prioritise opportunities within the CRM system, ensuring it remains the 'single source of truth'. Manage multiple accounts and maintain pipeline momentum from initial contact through to deal closure. Collaborate closely with internal design, pre-construction and delivery teams to support client needs. Represent the business across key industry events and networking forums, spending 2-3 days per week in London meeting key decision-makers. Business Development Manager Job Requirements Proven track record in business development or sales within the construction, fa ade or building-envelope sector. Strong relationship builder and confident networker with excellent communication skills. Energetic, proactive and highly organised, with a results-driven mindset. Experience in face-to-face pitching, negotiation and qualifying new opportunities. Strategic thinker with the ability to identify potential clients, market trends and partnership opportunities. Ownership mindset, capable of managing multiple opportunities and consistently achieving KPIs. Confident using CRM and sales tracking systems. Full UK driving licence and willingness to travel regularly across London. Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Macildowie Recruitment and Retention
Rugby, Warwickshire
Digital Systems Manager - Dynamics CRM Location: Hybrid (Rugby / Midlands office presence + remote) Salary: £45,000 - £50,000 Reporting to: Finance Director Macildowie is delighted to be partnering with a well-established not-for-profit organisation based in Rugby to recruit a Digital Systems Manager. This organisation's work makes a real difference to people during challenging times, and they continue to invest in the systems that help deliver timely, accessible support. As part of their ongoing digital journey, they are enhancing how their CRM, website and wider digital tools work together. This role offers the chance to influence that evolution, ensuring systems are well governed, easy to use and continuously improved. The Role This position blends structured project coordination with practical system oversight. You'll help maintain and enhance the organisation's Microsoft Dynamics CRM, its links to the website and other digital platforms, and ensure colleagues are confident and well supported in how they use these tools. There is an opportunity for progression into a Product Owner position, shaping the development roadmap and acting as the voice of users in decisions about future improvements. This role suits someone organised, collaborative and engaging, with a passion for using technology to improve services and outcomes. Key Responsibilities (Shortened) Coordinate CRM and website development with external partners and ensure changes are well tested and documented. Act as the first point of contact for CRM queries, managing supplier tickets and maintaining user access and configuration. Support colleagues by gathering requirements, providing guidance, and keeping training materials up to date. Promote good data quality, GDPR compliance and consistent use of digital systems. Develop into the Product Owner for the CRM and website, helping prioritise enhancements and shape digital roadmaps. Skills & Experience Required Experience supporting projects involving systems or process change. Familiarity with project management tools or methods. Ability to document requirements clearly and manage multiple priorities. Strong communication skills and confidence working with stakeholders. Analytical approach and a good understanding of processes. Desired Experience with CRM or website/portal systems (Dynamics 365 advantageous). Knowledge of data quality principles and GDPR. Experience in the not-for-profit sector. Personal Attributes We're looking for someone structured, calm and supportive, who enjoys helping others build confidence with digital tools. You'll be naturally inquisitive, comfortable explaining processes and confident setting realistic expectations when required. Why Join? This fantastic organisation, offers an attractive salary and benefits package, flexible, hybrid working and an opportunity for progression, development and a chance to shape the digital future of the organisation. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
04/12/2025
Full time
Digital Systems Manager - Dynamics CRM Location: Hybrid (Rugby / Midlands office presence + remote) Salary: £45,000 - £50,000 Reporting to: Finance Director Macildowie is delighted to be partnering with a well-established not-for-profit organisation based in Rugby to recruit a Digital Systems Manager. This organisation's work makes a real difference to people during challenging times, and they continue to invest in the systems that help deliver timely, accessible support. As part of their ongoing digital journey, they are enhancing how their CRM, website and wider digital tools work together. This role offers the chance to influence that evolution, ensuring systems are well governed, easy to use and continuously improved. The Role This position blends structured project coordination with practical system oversight. You'll help maintain and enhance the organisation's Microsoft Dynamics CRM, its links to the website and other digital platforms, and ensure colleagues are confident and well supported in how they use these tools. There is an opportunity for progression into a Product Owner position, shaping the development roadmap and acting as the voice of users in decisions about future improvements. This role suits someone organised, collaborative and engaging, with a passion for using technology to improve services and outcomes. Key Responsibilities (Shortened) Coordinate CRM and website development with external partners and ensure changes are well tested and documented. Act as the first point of contact for CRM queries, managing supplier tickets and maintaining user access and configuration. Support colleagues by gathering requirements, providing guidance, and keeping training materials up to date. Promote good data quality, GDPR compliance and consistent use of digital systems. Develop into the Product Owner for the CRM and website, helping prioritise enhancements and shape digital roadmaps. Skills & Experience Required Experience supporting projects involving systems or process change. Familiarity with project management tools or methods. Ability to document requirements clearly and manage multiple priorities. Strong communication skills and confidence working with stakeholders. Analytical approach and a good understanding of processes. Desired Experience with CRM or website/portal systems (Dynamics 365 advantageous). Knowledge of data quality principles and GDPR. Experience in the not-for-profit sector. Personal Attributes We're looking for someone structured, calm and supportive, who enjoys helping others build confidence with digital tools. You'll be naturally inquisitive, comfortable explaining processes and confident setting realistic expectations when required. Why Join? This fantastic organisation, offers an attractive salary and benefits package, flexible, hybrid working and an opportunity for progression, development and a chance to shape the digital future of the organisation. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Are you looking for your next SaaS or CRM Support Team leadership challenge ? Eager to drive the success of a talented UK team supporting clients across EMEA ? If so, why not read on ? From the very beginning, our client's company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Their diverse team around the world shares a passion for helping customers succeed. Together, they're building a culture that values personal and professional growth-and they're proud to be recognized as a Great Place to Work. Our client cares about work/life balance and flexibility for our employees, and they're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place. Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy-ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning Ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations Lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery Monitor and improve case handling efficiency, FRT, resolution time, and overall support quality Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination Elevate the voice of the customer through clear documentation of pain points and feedback loops with Product and Engineering Support implementation readiness and customer transitions in partnership with other cross-functional teams What you will bring: 5+ years of experience in people leadership roles within a technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency and inspire commitment to goals Familiarity with Salesforce, HubSpot, or similar platforms; CRM product exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You'll have opportunities to grow and a remuneration and benefits package aligned with the scope of responsibilities in the position. If this sounds like your next career challenge then why not apply today ? We'll look forward to hearing from you !
04/12/2025
Full time
Are you looking for your next SaaS or CRM Support Team leadership challenge ? Eager to drive the success of a talented UK team supporting clients across EMEA ? If so, why not read on ? From the very beginning, our client's company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Their diverse team around the world shares a passion for helping customers succeed. Together, they're building a culture that values personal and professional growth-and they're proud to be recognized as a Great Place to Work. Our client cares about work/life balance and flexibility for our employees, and they're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place. Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy-ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning Ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations Lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery Monitor and improve case handling efficiency, FRT, resolution time, and overall support quality Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination Elevate the voice of the customer through clear documentation of pain points and feedback loops with Product and Engineering Support implementation readiness and customer transitions in partnership with other cross-functional teams What you will bring: 5+ years of experience in people leadership roles within a technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency and inspire commitment to goals Familiarity with Salesforce, HubSpot, or similar platforms; CRM product exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You'll have opportunities to grow and a remuneration and benefits package aligned with the scope of responsibilities in the position. If this sounds like your next career challenge then why not apply today ? We'll look forward to hearing from you !
Pega Lead Systems Architect - Pega, BPM, CRM £640 per day (Inside IR35) Remote / London 6 Months My client is an instantly recognisable consultancy who seek a PEGA Lead Systems Architect (LSA) to take ownership of designing, architecting, and delivering innovative BPM and CRM solutions using the PEGA Platform, for a well-known end client. Key requirements: Extensive experience as a PEGA Lead Systems Architect, with a strong focus on enterprise-level solutions. Proven track record of delivering large-scale PEGA applications (PRPC 8.x or later). PEGA Lead System Architect (PCLSA) certification is essential. In-depth knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case management, decisioning capabilities, and the PEGA rules engine. Nice to have: Active Security Clearance (SC) Proven experience working within Agile delivery frameworks Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) Strong understanding of DevOps practices, including CI/CD pipelines and automated testing tools for PEGA Background in regulated sectors such as Banking, Insurance, or Healthcare If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
04/12/2025
Contractor
Pega Lead Systems Architect - Pega, BPM, CRM £640 per day (Inside IR35) Remote / London 6 Months My client is an instantly recognisable consultancy who seek a PEGA Lead Systems Architect (LSA) to take ownership of designing, architecting, and delivering innovative BPM and CRM solutions using the PEGA Platform, for a well-known end client. Key requirements: Extensive experience as a PEGA Lead Systems Architect, with a strong focus on enterprise-level solutions. Proven track record of delivering large-scale PEGA applications (PRPC 8.x or later). PEGA Lead System Architect (PCLSA) certification is essential. In-depth knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case management, decisioning capabilities, and the PEGA rules engine. Nice to have: Active Security Clearance (SC) Proven experience working within Agile delivery frameworks Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) Strong understanding of DevOps practices, including CI/CD pipelines and automated testing tools for PEGA Background in regulated sectors such as Banking, Insurance, or Healthcare If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company Our client is a progressive and innovative business with a strong focus on operational excellence and continuous improvement. Operating across multiple sectors, it places a high value on leveraging technology to drive efficiency, support growth, and deliver value to its stakeholders. The company is committed to sustainability and responsible business practices, encouraging teams to embrace new ideas and contribute to a culture of positive change. Your new role In this pivotal role, you'll take ownership of the Dynamics 365 Business Central system, ensuring its smooth operation, ongoing development, and seamless integration with other business platforms. You'll be at the heart of process improvement, using your expertise in AL coding and automation to make a real impact on how the business operates. As a key member of the systems team, you'll collaborate closely with colleagues and stakeholders to design, develop, and implement solutions that reduce manual processes and boost productivity. Your work will involve building and maintaining APIs, internal flows, and custom actions, helping to automate reporting and enhance interoperability across the organisation. You'll have the opportunity to work on a variety of projects, from troubleshooting and supporting day-to-day system issues to rolling out new features and updates. Your input will be crucial in defining business requirements, documenting procedures, and ensuring that the Business Central environment evolves in line with the company's needs. This is a chance to take the lead in managing relationships with third-party app providers, while also helping the business become more self-sufficient and less reliant on external extensions. You'll be encouraged to keep up to date with the latest technologies and bring fresh ideas to the table, turning innovative concepts into tangible outcomes for the business, its customers, and your colleagues. What you'll need to succeed You'll need hands-on experience in an analytical or developer position focused on Microsoft Dynamics 365 Business Central. You'll be comfortable working with AL programming and workflow management, and ideally, you'll hold a Microsoft Certified Dynamics 365 Business Central Developer Associate qualification or similar. Experience with Power Automate and Power BI is highly valued, as is exposure to other Dynamics 365 solutions such as CRM, Contact Centre, or HR modules. We're looking for someone who can dive into complex data, spot issues quickly, and develop practical, effective solutions within Business Central or related systems. Your ability to bridge the gap between business users and technical teams will be key, so a solid understanding of business operations and IT systems is essential. Strong verbal communication and interpersonal skills are a must, especially when it comes to listening, advising, and guiding stakeholders. The right candidate will act with professionalism at all times, champion equality and diversity, and take ownership of their own professional development. Excellent communication and customer service skills are essential, as you'll be working closely with colleagues across the business to deliver outstanding results and support a culture of continuous improvement. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
04/12/2025
Full time
Your new company Our client is a progressive and innovative business with a strong focus on operational excellence and continuous improvement. Operating across multiple sectors, it places a high value on leveraging technology to drive efficiency, support growth, and deliver value to its stakeholders. The company is committed to sustainability and responsible business practices, encouraging teams to embrace new ideas and contribute to a culture of positive change. Your new role In this pivotal role, you'll take ownership of the Dynamics 365 Business Central system, ensuring its smooth operation, ongoing development, and seamless integration with other business platforms. You'll be at the heart of process improvement, using your expertise in AL coding and automation to make a real impact on how the business operates. As a key member of the systems team, you'll collaborate closely with colleagues and stakeholders to design, develop, and implement solutions that reduce manual processes and boost productivity. Your work will involve building and maintaining APIs, internal flows, and custom actions, helping to automate reporting and enhance interoperability across the organisation. You'll have the opportunity to work on a variety of projects, from troubleshooting and supporting day-to-day system issues to rolling out new features and updates. Your input will be crucial in defining business requirements, documenting procedures, and ensuring that the Business Central environment evolves in line with the company's needs. This is a chance to take the lead in managing relationships with third-party app providers, while also helping the business become more self-sufficient and less reliant on external extensions. You'll be encouraged to keep up to date with the latest technologies and bring fresh ideas to the table, turning innovative concepts into tangible outcomes for the business, its customers, and your colleagues. What you'll need to succeed You'll need hands-on experience in an analytical or developer position focused on Microsoft Dynamics 365 Business Central. You'll be comfortable working with AL programming and workflow management, and ideally, you'll hold a Microsoft Certified Dynamics 365 Business Central Developer Associate qualification or similar. Experience with Power Automate and Power BI is highly valued, as is exposure to other Dynamics 365 solutions such as CRM, Contact Centre, or HR modules. We're looking for someone who can dive into complex data, spot issues quickly, and develop practical, effective solutions within Business Central or related systems. Your ability to bridge the gap between business users and technical teams will be key, so a solid understanding of business operations and IT systems is essential. Strong verbal communication and interpersonal skills are a must, especially when it comes to listening, advising, and guiding stakeholders. The right candidate will act with professionalism at all times, champion equality and diversity, and take ownership of their own professional development. Excellent communication and customer service skills are essential, as you'll be working closely with colleagues across the business to deliver outstanding results and support a culture of continuous improvement. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Business Development Manager - FMCG £30,000 + Commission, pension & benefits Hybrid / Field Based, Harrogate Looking to step into a Business Development Manager position where you can make a real impact? This growing food and drink business is expanding its commercial team and is searching for a Business Development Manager who thrives in a fast-paced, sales-led environment. If you love opening doors, building relationships, and driving new business, this could be the right move. The company operates within premium food and drink, supplying customers across hospitality, foodservice, independent retail, wholesalers and specialist distributors. As the new Business Development Manager, you'll focus purely on generating and converting new opportunities. That means owning the sales cycle, building a strong pipeline, and bringing on board high-value customers across multiple channels. It's a role for someone who's hungry, proactive, and loves the buzz of winning. You'll: Identify, approach, and convert new business within hospitality, foodservice, retail and wholesale. Manage the full sales process from outreach to close. Build strong, long-term relationships with chefs, purchasing teams, and decision-makers. Deliver product presentations, tastings, and visits to drive engagement. Keep CRM, pipeline, forecasting and reporting up to date. Spot new opportunities through market insights, competitor awareness and customer trends. Achieve and exceed monthly and quarterly sales targets. Requirements: At least 2 years in field sales or business development, ideally within food, drink, hospitality or FMCG. Confident communicator with strong pitching and closing ability. Highly proactive, target-driven, and commercially sharp. Able to manage a busy pipeline, prioritise effectively, and stay organised. Passion for premium food and drink categories is a bonus but not essential. Energetic, tenacious, and motivated by results. If you're a Business Development Manager who loves winning new business and enjoys working with premium products, this one is worth exploring. BH34976
04/12/2025
Full time
Business Development Manager - FMCG £30,000 + Commission, pension & benefits Hybrid / Field Based, Harrogate Looking to step into a Business Development Manager position where you can make a real impact? This growing food and drink business is expanding its commercial team and is searching for a Business Development Manager who thrives in a fast-paced, sales-led environment. If you love opening doors, building relationships, and driving new business, this could be the right move. The company operates within premium food and drink, supplying customers across hospitality, foodservice, independent retail, wholesalers and specialist distributors. As the new Business Development Manager, you'll focus purely on generating and converting new opportunities. That means owning the sales cycle, building a strong pipeline, and bringing on board high-value customers across multiple channels. It's a role for someone who's hungry, proactive, and loves the buzz of winning. You'll: Identify, approach, and convert new business within hospitality, foodservice, retail and wholesale. Manage the full sales process from outreach to close. Build strong, long-term relationships with chefs, purchasing teams, and decision-makers. Deliver product presentations, tastings, and visits to drive engagement. Keep CRM, pipeline, forecasting and reporting up to date. Spot new opportunities through market insights, competitor awareness and customer trends. Achieve and exceed monthly and quarterly sales targets. Requirements: At least 2 years in field sales or business development, ideally within food, drink, hospitality or FMCG. Confident communicator with strong pitching and closing ability. Highly proactive, target-driven, and commercially sharp. Able to manage a busy pipeline, prioritise effectively, and stay organised. Passion for premium food and drink categories is a bonus but not essential. Energetic, tenacious, and motivated by results. If you're a Business Development Manager who loves winning new business and enjoys working with premium products, this one is worth exploring. BH34976
Your new company Our client is a progressive and innovative business with a strong focus on operational excellence and continuous improvement. Operating across multiple sectors, it places a high value on leveraging technology to drive efficiency, support growth, and deliver value to its stakeholders. The company is committed to sustainability and responsible business practices, encouraging teams to embrace new ideas and contribute to a culture of positive change. Your new role In this pivotal role, you'll take ownership of the Dynamics 365 Business Central system, ensuring its smooth operation, ongoing development, and seamless integration with other business platforms. You'll be at the heart of process improvement, using your expertise in AL coding and automation to make a real impact on how the business operates. As a key member of the systems team, you'll collaborate closely with colleagues and stakeholders to design, develop, and implement solutions that reduce manual processes and boost productivity. Your work will involve building and maintaining APIs, internal flows, and custom actions, helping to automate reporting and enhance interoperability across the organisation. You'll have the opportunity to work on a variety of projects, from troubleshooting and supporting day-to-day system issues to rolling out new features and updates. Your input will be crucial in defining business requirements, documenting procedures, and ensuring that the Business Central environment evolves in line with the company's needs. This is a chance to take the lead in managing relationships with third-party app providers, while also helping the business become more self-sufficient and less reliant on external extensions. You'll be encouraged to keep up to date with the latest technologies and bring fresh ideas to the table, turning innovative concepts into tangible outcomes for the business, its customers, and your colleagues. What you'll need to succeed You'll need hands-on experience in an analytical or developer position focused on Microsoft Dynamics 365 Business Central. You'll be comfortable working with AL programming and workflow management, and ideally, you'll hold a Microsoft Certified Dynamics 365 Business Central Developer Associate qualification or similar. Experience with Power Automate and Power BI is highly valued, as is exposure to other Dynamics 365 solutions such as CRM, Contact Centre, or HR modules. We're looking for someone who can dive into complex data, spot issues quickly, and develop practical, effective solutions within Business Central or related systems. Your ability to bridge the gap between business users and technical teams will be key, so a solid understanding of business operations and IT systems is essential. Strong verbal communication and interpersonal skills are a must, especially when it comes to listening, advising, and guiding stakeholders. The right candidate will act with professionalism at all times, champion equality and diversity, and take ownership of their own professional development. Excellent communication and customer service skills are essential, as you'll be working closely with colleagues across the business to deliver outstanding results and support a culture of continuous improvement. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
04/12/2025
Full time
Your new company Our client is a progressive and innovative business with a strong focus on operational excellence and continuous improvement. Operating across multiple sectors, it places a high value on leveraging technology to drive efficiency, support growth, and deliver value to its stakeholders. The company is committed to sustainability and responsible business practices, encouraging teams to embrace new ideas and contribute to a culture of positive change. Your new role In this pivotal role, you'll take ownership of the Dynamics 365 Business Central system, ensuring its smooth operation, ongoing development, and seamless integration with other business platforms. You'll be at the heart of process improvement, using your expertise in AL coding and automation to make a real impact on how the business operates. As a key member of the systems team, you'll collaborate closely with colleagues and stakeholders to design, develop, and implement solutions that reduce manual processes and boost productivity. Your work will involve building and maintaining APIs, internal flows, and custom actions, helping to automate reporting and enhance interoperability across the organisation. You'll have the opportunity to work on a variety of projects, from troubleshooting and supporting day-to-day system issues to rolling out new features and updates. Your input will be crucial in defining business requirements, documenting procedures, and ensuring that the Business Central environment evolves in line with the company's needs. This is a chance to take the lead in managing relationships with third-party app providers, while also helping the business become more self-sufficient and less reliant on external extensions. You'll be encouraged to keep up to date with the latest technologies and bring fresh ideas to the table, turning innovative concepts into tangible outcomes for the business, its customers, and your colleagues. What you'll need to succeed You'll need hands-on experience in an analytical or developer position focused on Microsoft Dynamics 365 Business Central. You'll be comfortable working with AL programming and workflow management, and ideally, you'll hold a Microsoft Certified Dynamics 365 Business Central Developer Associate qualification or similar. Experience with Power Automate and Power BI is highly valued, as is exposure to other Dynamics 365 solutions such as CRM, Contact Centre, or HR modules. We're looking for someone who can dive into complex data, spot issues quickly, and develop practical, effective solutions within Business Central or related systems. Your ability to bridge the gap between business users and technical teams will be key, so a solid understanding of business operations and IT systems is essential. Strong verbal communication and interpersonal skills are a must, especially when it comes to listening, advising, and guiding stakeholders. The right candidate will act with professionalism at all times, champion equality and diversity, and take ownership of their own professional development. Excellent communication and customer service skills are essential, as you'll be working closely with colleagues across the business to deliver outstanding results and support a culture of continuous improvement. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Pega Lead Systems Architect - Pega, Process/Task Mining £550 per day (Outside IR35) Remote / London 6 Months My client is an instantly recognisable consultancy who seek a PEGA Lead Systems Architect (LSA) to take ownership of designing, architecting, and delivering innovative BPM and CRM solutions using the PEGA Platform, for a well-known end client. Key requirements: Extensive experience as a PEGA Lead Systems Architect, with a strong focus on enterprise-level solutions. Prior involvement of at least one implementation with Process/Task Mining PEGA Lead System Architect (PCLSA) certification is essential. In-depth knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case management, decisioning capabilities, and the PEGA rules engine. Nice to have: Active Security Clearance (SC) Proven experience working within Agile delivery frameworks Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) Strong understanding of DevOps practices, including CI/CD pipelines and automated testing tools for PEGA Background in regulated sectors such as Banking, Insurance, or HealthcareIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
04/12/2025
Contractor
Pega Lead Systems Architect - Pega, Process/Task Mining £550 per day (Outside IR35) Remote / London 6 Months My client is an instantly recognisable consultancy who seek a PEGA Lead Systems Architect (LSA) to take ownership of designing, architecting, and delivering innovative BPM and CRM solutions using the PEGA Platform, for a well-known end client. Key requirements: Extensive experience as a PEGA Lead Systems Architect, with a strong focus on enterprise-level solutions. Prior involvement of at least one implementation with Process/Task Mining PEGA Lead System Architect (PCLSA) certification is essential. In-depth knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case management, decisioning capabilities, and the PEGA rules engine. Nice to have: Active Security Clearance (SC) Proven experience working within Agile delivery frameworks Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) Strong understanding of DevOps practices, including CI/CD pipelines and automated testing tools for PEGA Background in regulated sectors such as Banking, Insurance, or HealthcareIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT & Software Project Manager - Leeds plus WFH - £60,000 to £70,000 A large-scale professional services organisation in Leeds is urgently seeking a new IT & Software Project Manager to join their team. They are going through a significant IT transformation programme - implementing a number of new enterprise software platforms and business applications to change the way they work and deliver to customers. This is a hybrid role with a mix of office working and extensive home working options. As the successful candidate you must have: A strong track record as an IT Project Manager Must have experience of managing the implementation of off-the-shelf (COTS) software (e.g. ERP, CRM, Finance Systems or HR systems etc) Must have experience of IT Infrastructure projects Experience of Waterfall methodologies Experience of working in a large, complex organisation would be an advantage You will be rewarded with an excellent package that includes: Basic salary of circa £60,000 - £70,000 depending on skills and experience 10% Bonus Pension Private Healthcare Home working options This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
04/12/2025
Full time
IT & Software Project Manager - Leeds plus WFH - £60,000 to £70,000 A large-scale professional services organisation in Leeds is urgently seeking a new IT & Software Project Manager to join their team. They are going through a significant IT transformation programme - implementing a number of new enterprise software platforms and business applications to change the way they work and deliver to customers. This is a hybrid role with a mix of office working and extensive home working options. As the successful candidate you must have: A strong track record as an IT Project Manager Must have experience of managing the implementation of off-the-shelf (COTS) software (e.g. ERP, CRM, Finance Systems or HR systems etc) Must have experience of IT Infrastructure projects Experience of Waterfall methodologies Experience of working in a large, complex organisation would be an advantage You will be rewarded with an excellent package that includes: Basic salary of circa £60,000 - £70,000 depending on skills and experience 10% Bonus Pension Private Healthcare Home working options This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Application Support Analyst £30,000 - £40,000 + Bonus Hybrid (2-3 Days Onsite) East Midlands Are you someone who loves digging into complex systems, solving problems that others can't, and becoming the go-to expert for business-critical applications?If so - this is the next step you've been waiting for. We're working with a well-established, high-growth organisation that's investing heavily in their internal technology function. With new projects landing and a major upgrade roadmap ahead, the team is now looking for an Application Support Analyst who wants responsibility, progression, and the chance to truly own the platforms they support. What You'll Be Doing Providing 2nd/3rd line support across key business applications Investigating incidents, diagnosing root cause, and delivering permanent fixes Working closely with vendors, product teams, and internal stakeholders Supporting release cycles, upgrades, patches, and deployments Producing documentation, knowledge articles, and training materials Getting involved in enhancement work, integrations, and system improvements Continuous improvement of system performance and stability Tech You'll Work With (Not all required - but exposure to any is beneficial) SQL (queries, debugging, optimisation) APIs, integrations, data flows Windows Server / IIS ERP, CRM, HRIS or bespoke business systems PowerShell / automation Monitoring & alerting tools ITIL processes If you've ever been the person who "gets" how applications behave behind the scenes - you'll fit in perfectly here. Why This Role Is Desirable Real ownership of the applications - not just ticket-chasing Progression into Systems Analyst, Product Support, or Development Hybrid working with genuine flexibility Mentorship from senior engineers and product specialists Exposure to major upgrades, cloud projects, and modernisation work A supportive team that actually invests in training and certifications This is the kind of position where you build a name for yourself internally and level up quickly. What They're Looking For Experience in Application Support (2nd or 3rd line level) Confidence with SQL querying and troubleshooting Strong communication with both technical and non-technical users Curiosity - someone who enjoys understanding how systems work A mindset focused on improvement, not reactive firefighting How to Apply If you're ready to take ownership of key business systems and develop your application support career in a forward-thinking environment, hit apply or reach out for an informal chat. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
04/12/2025
Full time
Application Support Analyst £30,000 - £40,000 + Bonus Hybrid (2-3 Days Onsite) East Midlands Are you someone who loves digging into complex systems, solving problems that others can't, and becoming the go-to expert for business-critical applications?If so - this is the next step you've been waiting for. We're working with a well-established, high-growth organisation that's investing heavily in their internal technology function. With new projects landing and a major upgrade roadmap ahead, the team is now looking for an Application Support Analyst who wants responsibility, progression, and the chance to truly own the platforms they support. What You'll Be Doing Providing 2nd/3rd line support across key business applications Investigating incidents, diagnosing root cause, and delivering permanent fixes Working closely with vendors, product teams, and internal stakeholders Supporting release cycles, upgrades, patches, and deployments Producing documentation, knowledge articles, and training materials Getting involved in enhancement work, integrations, and system improvements Continuous improvement of system performance and stability Tech You'll Work With (Not all required - but exposure to any is beneficial) SQL (queries, debugging, optimisation) APIs, integrations, data flows Windows Server / IIS ERP, CRM, HRIS or bespoke business systems PowerShell / automation Monitoring & alerting tools ITIL processes If you've ever been the person who "gets" how applications behave behind the scenes - you'll fit in perfectly here. Why This Role Is Desirable Real ownership of the applications - not just ticket-chasing Progression into Systems Analyst, Product Support, or Development Hybrid working with genuine flexibility Mentorship from senior engineers and product specialists Exposure to major upgrades, cloud projects, and modernisation work A supportive team that actually invests in training and certifications This is the kind of position where you build a name for yourself internally and level up quickly. What They're Looking For Experience in Application Support (2nd or 3rd line level) Confidence with SQL querying and troubleshooting Strong communication with both technical and non-technical users Curiosity - someone who enjoys understanding how systems work A mindset focused on improvement, not reactive firefighting How to Apply If you're ready to take ownership of key business systems and develop your application support career in a forward-thinking environment, hit apply or reach out for an informal chat. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
