Job Reference: 000426
Salary: £35,000-£38,000 (Pro-Rata)
Job Closing Date: 02/09/2024
Department: Business Systems
Location: Birmingham Hippodrome
Employment Type: Permanent
Hours Per Week: 30 - 37.5
Interview / Assessment Centre Date(s) w/c: 09/09/2024
Job Description
Working as a part of the Business Systems team, alongside the Information and Sales team, this role will be responsible for maintaining and developing our ticket sales system, Tessitura and its affiliated programs.
You will proactively identify areas for improvement and introduce innovations, factoring in customer needs, external approaches, data analytics and industry best practices.
You will implement and provide joined-up business intelligence to our senior leadership team and Heads of Department to support decision-making to maximise performance revenue.
The role undertakes Tessitura ticketing and data driven projects to push the business forward, delivering improvements and innovation to take Birmingham Hippodrome back to being viewed as a leader within our industry.
Recognising under-representation in our workforce of Black, Asian and ethnically diverse people, and those with disabilities, we particularly welcome applicants from those backgrounds, identities and experience.
Employee Benefits • 6 weeks holiday plus 8 Bank Holidays. • Contributory pension scheme. • Discounted public transport pass. • Discounted car parking. • Discounted gym membership. • Show ticket offers. • Personal Growth Fund. • Enhanced company sick pay. • Free life assurance. • Free Critical Health insurance. • Discounted private health cover. • Enhanced maternity/adoption/paternity pay. • Free flu jab. • Cycle to Work scheme. • Electric car scheme. • Employee Assistance Programme.
This role benefits from hybrid working.
15/08/2024
Full time
Job Reference: 000426
Salary: £35,000-£38,000 (Pro-Rata)
Job Closing Date: 02/09/2024
Department: Business Systems
Location: Birmingham Hippodrome
Employment Type: Permanent
Hours Per Week: 30 - 37.5
Interview / Assessment Centre Date(s) w/c: 09/09/2024
Job Description
Working as a part of the Business Systems team, alongside the Information and Sales team, this role will be responsible for maintaining and developing our ticket sales system, Tessitura and its affiliated programs.
You will proactively identify areas for improvement and introduce innovations, factoring in customer needs, external approaches, data analytics and industry best practices.
You will implement and provide joined-up business intelligence to our senior leadership team and Heads of Department to support decision-making to maximise performance revenue.
The role undertakes Tessitura ticketing and data driven projects to push the business forward, delivering improvements and innovation to take Birmingham Hippodrome back to being viewed as a leader within our industry.
Recognising under-representation in our workforce of Black, Asian and ethnically diverse people, and those with disabilities, we particularly welcome applicants from those backgrounds, identities and experience.
Employee Benefits • 6 weeks holiday plus 8 Bank Holidays. • Contributory pension scheme. • Discounted public transport pass. • Discounted car parking. • Discounted gym membership. • Show ticket offers. • Personal Growth Fund. • Enhanced company sick pay. • Free life assurance. • Free Critical Health insurance. • Discounted private health cover. • Enhanced maternity/adoption/paternity pay. • Free flu jab. • Cycle to Work scheme. • Electric car scheme. • Employee Assistance Programme.
This role benefits from hybrid working.
Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
04/10/2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Job Description Actively seeking an experienced techno/ functional D365 BC systems analyst, for a brilliant new role with a leading service sector organisation. With a strong UK presence and multi-national reach, my client has a range of interesting projects planned to further enhance/ roll out their business critical D365 BC ERP solution. They are looking to grow their tech team with a specialist who can lead new projects improve & optimise BC across the business, whilst leading a small team to ensure day to day support/ project delivery alongside. The role offers hybrid working, between home and modern Hertfordshire based offices. Role & Responsibilities Managing end to end project life cycles to further enhance and optimise my clients BC functionality Rolling out BC to additional sites, bringing new modular functionality online, as well as 3rd party integration projects Hands on customisation & configuration of the BC environment Coordinating a small tech team to ensure successful delivery of day to day user support Working closely with 3rd party provider/ stakeholders to drive projects effectively Skills & Qualifications Proven experience in D365 Business Central systems analysis, improvement and support Detailed understanding of D365 Business Central across multiple modules Exposure to 3rd party addons/ ISV solutions (eg. Continia) End to end project life cycle expertise - analysis, design, documentation, testing, training Technical customisation skills in D365 BC - AL ext understanding preferable Strong stakeholder engagement/ team leadership skills Benefits Competitive base salary up to 80k Excellent company benefits package including bonus Career progression/ professional development openings Brilliant team culture and work environment Interested? Apply today for more details! To discuss this exciting opportunity in more detail within the Dynamics 365 CE/ CRM market, please contact Nick Butter by phone on (phone number removed) or send your current CV to (url removed). Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 CE/ CRM opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics 365 CE/ CRM team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 CE/ CRM market. I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 CE/ CRM market, please contact me ASAP. (phone number removed) or via email (url removed)
15/03/2025
Full time
Job Description Actively seeking an experienced techno/ functional D365 BC systems analyst, for a brilliant new role with a leading service sector organisation. With a strong UK presence and multi-national reach, my client has a range of interesting projects planned to further enhance/ roll out their business critical D365 BC ERP solution. They are looking to grow their tech team with a specialist who can lead new projects improve & optimise BC across the business, whilst leading a small team to ensure day to day support/ project delivery alongside. The role offers hybrid working, between home and modern Hertfordshire based offices. Role & Responsibilities Managing end to end project life cycles to further enhance and optimise my clients BC functionality Rolling out BC to additional sites, bringing new modular functionality online, as well as 3rd party integration projects Hands on customisation & configuration of the BC environment Coordinating a small tech team to ensure successful delivery of day to day user support Working closely with 3rd party provider/ stakeholders to drive projects effectively Skills & Qualifications Proven experience in D365 Business Central systems analysis, improvement and support Detailed understanding of D365 Business Central across multiple modules Exposure to 3rd party addons/ ISV solutions (eg. Continia) End to end project life cycle expertise - analysis, design, documentation, testing, training Technical customisation skills in D365 BC - AL ext understanding preferable Strong stakeholder engagement/ team leadership skills Benefits Competitive base salary up to 80k Excellent company benefits package including bonus Career progression/ professional development openings Brilliant team culture and work environment Interested? Apply today for more details! To discuss this exciting opportunity in more detail within the Dynamics 365 CE/ CRM market, please contact Nick Butter by phone on (phone number removed) or send your current CV to (url removed). Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 CE/ CRM opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics 365 CE/ CRM team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 CE/ CRM market. I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 CE/ CRM market, please contact me ASAP. (phone number removed) or via email (url removed)
NXTGEN are pleased to be supporting a fast-growing business in Cambridge in their search for a talented Revenue Operations Analyst. This hybrid role offers the opportunity to work closely with cross-functional teams, supporting revenue operations and driving insights into performance metrics. With a strong focus on revenue accuracy and process improvement, this position is ideal for an individual with an analytical mindset and a passion for delivering actionable insights. As a Revenue Operations Analyst, you will play a vital role in ensuring revenue accuracy, analysing sales productivity, and supporting the implementation of efficient processes and tools. Your attention to detail and ability to collaborate across teams will be key to driving business success. Key Responsibilities: Ensure accurate entry of contracts and renewals in the CRM, applying CPI increases. Identify revenue leakage and opportunities for growth. Collaborate with sales and customer success teams to execute billing, forecasting, and renewals. Monitor customer retention and churn metrics while delivering actionable sales insights. Prepare revenue reports and calculate sales commissions, recommending policy improvements. The ideal candidate will have strong organisational skills, an analytical mindset, and experience working in SaaS or perpetual software business models. Proficiency in data analysis, CRM tools like HubSpot, and financial analysis software is essential, as is the ability to work collaboratively across teams. A proactive approach to identifying opportunities and solving problems will also be highly valued. Salary: 35'000 - 45'000 Depending on experience.
15/03/2025
Full time
NXTGEN are pleased to be supporting a fast-growing business in Cambridge in their search for a talented Revenue Operations Analyst. This hybrid role offers the opportunity to work closely with cross-functional teams, supporting revenue operations and driving insights into performance metrics. With a strong focus on revenue accuracy and process improvement, this position is ideal for an individual with an analytical mindset and a passion for delivering actionable insights. As a Revenue Operations Analyst, you will play a vital role in ensuring revenue accuracy, analysing sales productivity, and supporting the implementation of efficient processes and tools. Your attention to detail and ability to collaborate across teams will be key to driving business success. Key Responsibilities: Ensure accurate entry of contracts and renewals in the CRM, applying CPI increases. Identify revenue leakage and opportunities for growth. Collaborate with sales and customer success teams to execute billing, forecasting, and renewals. Monitor customer retention and churn metrics while delivering actionable sales insights. Prepare revenue reports and calculate sales commissions, recommending policy improvements. The ideal candidate will have strong organisational skills, an analytical mindset, and experience working in SaaS or perpetual software business models. Proficiency in data analysis, CRM tools like HubSpot, and financial analysis software is essential, as is the ability to work collaboratively across teams. A proactive approach to identifying opportunities and solving problems will also be highly valued. Salary: 35'000 - 45'000 Depending on experience.
Lead Integration Developer Office Location: London Salary Range : Up to £95,000 + Bonus Job Type : Permanent Hybrid Model: Hybrid - 3 days a week onsite We are looking for an experienced Lead Integration Developer to manage integration projects and work with various business teams. You'll lead development teams, oversee integration solutions, and ensure collaboration across Sales, Marketing, Finance, and IT departments. This role combines leadership, technical expertise, and strong communication skills. Key Responsibilities: Team Leadership: Manage and mentor a team of developers, ensuring quality, timely delivery, and collaboration. Integration Ownership: Lead the development of integration solutions from start to finish, ensuring they meet business and technical requirements. Application Support: Oversee the development and post-launch support of applications, making improvements as needed. Collaboration: Work with business analysts, Scrum Masters, and SDMs to design efficient and scalable applications. Financial Management: Handle purchase orders and manage contractor invoices. Implementation & Documentation: Ensure smooth roll-out of solutions with clear documentation for future reference. Stakeholder Communication: Work closely with departments like Sales, Marketing, Finance, and IT to ensure integrations meet their needs. Agile Process: Support Agile and DevOps methodologies, contribute to testing, and assist with product improvements. Cross-Team Coordination: Ensure alignment between IT and other departments on company initiatives. Code Quality: Conduct code reviews and maintain high-quality standards. Key Technologies/Applications: Cloud Platforms: MS Azure, SQL, App Services, Logic Apps, Functions Development Tools: Visual Studio, C#, .NET, ASP.NET, Salesforce APEX CRM/ERP Systems: Salesforce, Workday, Pardot Databases: Azure Data Studio, MS SQL Collaboration Tools: JIRA, Confluence, MS Teams Other Tools: Postman, MS Office, Visio To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
14/03/2025
Full time
Lead Integration Developer Office Location: London Salary Range : Up to £95,000 + Bonus Job Type : Permanent Hybrid Model: Hybrid - 3 days a week onsite We are looking for an experienced Lead Integration Developer to manage integration projects and work with various business teams. You'll lead development teams, oversee integration solutions, and ensure collaboration across Sales, Marketing, Finance, and IT departments. This role combines leadership, technical expertise, and strong communication skills. Key Responsibilities: Team Leadership: Manage and mentor a team of developers, ensuring quality, timely delivery, and collaboration. Integration Ownership: Lead the development of integration solutions from start to finish, ensuring they meet business and technical requirements. Application Support: Oversee the development and post-launch support of applications, making improvements as needed. Collaboration: Work with business analysts, Scrum Masters, and SDMs to design efficient and scalable applications. Financial Management: Handle purchase orders and manage contractor invoices. Implementation & Documentation: Ensure smooth roll-out of solutions with clear documentation for future reference. Stakeholder Communication: Work closely with departments like Sales, Marketing, Finance, and IT to ensure integrations meet their needs. Agile Process: Support Agile and DevOps methodologies, contribute to testing, and assist with product improvements. Cross-Team Coordination: Ensure alignment between IT and other departments on company initiatives. Code Quality: Conduct code reviews and maintain high-quality standards. Key Technologies/Applications: Cloud Platforms: MS Azure, SQL, App Services, Logic Apps, Functions Development Tools: Visual Studio, C#, .NET, ASP.NET, Salesforce APEX CRM/ERP Systems: Salesforce, Workday, Pardot Databases: Azure Data Studio, MS SQL Collaboration Tools: JIRA, Confluence, MS Teams Other Tools: Postman, MS Office, Visio To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
This Large Government Body are looking for a Business Intelligence Developer to play a crucial role in maintaining and enhancing their Business Intelligence solutions and automated tools. You will work with Customer Service, Finance, HR, and divisions to generate valuable management information Client Details Large Government Body Description This Large Government Body are looking for a Business Intelligence Developer to play a crucial role in maintaining and enhancing their Business Intelligence solutions and automated tools. You will work with Customer Service, Finance, HR, and divisions to generate valuable management information. Collaborating with a diverse team of technical and data specialists, you will improve reporting capabilities and ensure thorough documentation of any changes to reporting solutions. Your role will be vital in developing and delivering accurate, reliable, and effective management information to support the organisation's needs. The role is Hybrid with 20% of a working month based in the office either in Leeds, Birmingham or Cardiff Key Responsibilities: You will be an authoritative voice identifying opportunities for improving the way data is sourced and stored in the data warehouse. Work closely with the Performance Analysts, Lead BI Developer, CRM and SharePoint specialists to ensure that new and changed reporting requirements are properly captured prior to analysis and development. Lead in the design and support of robust routines for the production and delivery of reliable, accurate, agreed Management Information from key systems (case management, telephony, finance and HR) Assess requirements, design solutions, document models, and deliver ETL solutions using SSIS and Azure Data Factory. Develop and modify existing ETL models to support changes to the business process or emerging business needs. Maintain and develop further the data warehouse in line with changing business MI needs. Identify and articulate opportunities to put further query and reporting capabilities in the hands of business users. Support data quality across the organisation by working with users to identify and rectify data capture errors. Essential Key Skills / Experience: A great communicator, able to communicate effectively with all levels of the organisation. Good understanding of best practice in Data Warehouse Implementation Strong critical thinking / problem solving / trouble shooting and decision making with the ability to work to deadlines. Adapt to changes and re-evaluate priorities to meet changing priorities. Advanced ETL, SQL programming / SSIS skills Skills in data mapping and modelling. 3-5 years' experience in SQL language Knowledge of Kimball methodology / Star Schema modelling in Data Warehousing. Experience of SSIS and SSMS. Good understanding and experience of building ETL processes including extracting data via APIs. Advanced understanding and ability to build and develop Power BI reports and dashboards to a high standard fulfilling business needs. Preparing and communicating reports and management information Desirable Skills / Experience: Management of Azure PaaS and IaaS instances. Experience of Azure Data Factory. Experience of SSRS Experience of PowerApps and Power automate Profile Essential Key Skills / Experience: A great communicator, able to communicate effectively with all levels of the organisation. Good understanding of best practice in Data Warehouse Implementation Strong critical thinking / problem solving / trouble shooting and decision making with the ability to work to deadlines. Adapt to changes and re-evaluate priorities to meet changing priorities. Advanced ETL, SQL programming / SSIS skills Skills in data mapping and modelling. 3-5 years' experience in SQL language Knowledge of Kimball methodology / Star Schema modelling in Data Warehousing. Experience of SSIS and SSMS. Good understanding and experience of building ETL processes including extracting data via APIs. Advanced understanding and ability to build and develop Power BI reports and dashboards to a high standard fulfilling business needs. Preparing and communicating reports and management information Desirable Skills / Experience: Management of Azure PaaS and IaaS instances. Experience of Azure Data Factory. Experience of SSRS Experience of PowerApps and Power automate Job Offer Opportunity to deliver enhanced analytics and reporting services Opportunity to influence and enhance insight & analytics strategy
14/03/2025
Full time
This Large Government Body are looking for a Business Intelligence Developer to play a crucial role in maintaining and enhancing their Business Intelligence solutions and automated tools. You will work with Customer Service, Finance, HR, and divisions to generate valuable management information Client Details Large Government Body Description This Large Government Body are looking for a Business Intelligence Developer to play a crucial role in maintaining and enhancing their Business Intelligence solutions and automated tools. You will work with Customer Service, Finance, HR, and divisions to generate valuable management information. Collaborating with a diverse team of technical and data specialists, you will improve reporting capabilities and ensure thorough documentation of any changes to reporting solutions. Your role will be vital in developing and delivering accurate, reliable, and effective management information to support the organisation's needs. The role is Hybrid with 20% of a working month based in the office either in Leeds, Birmingham or Cardiff Key Responsibilities: You will be an authoritative voice identifying opportunities for improving the way data is sourced and stored in the data warehouse. Work closely with the Performance Analysts, Lead BI Developer, CRM and SharePoint specialists to ensure that new and changed reporting requirements are properly captured prior to analysis and development. Lead in the design and support of robust routines for the production and delivery of reliable, accurate, agreed Management Information from key systems (case management, telephony, finance and HR) Assess requirements, design solutions, document models, and deliver ETL solutions using SSIS and Azure Data Factory. Develop and modify existing ETL models to support changes to the business process or emerging business needs. Maintain and develop further the data warehouse in line with changing business MI needs. Identify and articulate opportunities to put further query and reporting capabilities in the hands of business users. Support data quality across the organisation by working with users to identify and rectify data capture errors. Essential Key Skills / Experience: A great communicator, able to communicate effectively with all levels of the organisation. Good understanding of best practice in Data Warehouse Implementation Strong critical thinking / problem solving / trouble shooting and decision making with the ability to work to deadlines. Adapt to changes and re-evaluate priorities to meet changing priorities. Advanced ETL, SQL programming / SSIS skills Skills in data mapping and modelling. 3-5 years' experience in SQL language Knowledge of Kimball methodology / Star Schema modelling in Data Warehousing. Experience of SSIS and SSMS. Good understanding and experience of building ETL processes including extracting data via APIs. Advanced understanding and ability to build and develop Power BI reports and dashboards to a high standard fulfilling business needs. Preparing and communicating reports and management information Desirable Skills / Experience: Management of Azure PaaS and IaaS instances. Experience of Azure Data Factory. Experience of SSRS Experience of PowerApps and Power automate Profile Essential Key Skills / Experience: A great communicator, able to communicate effectively with all levels of the organisation. Good understanding of best practice in Data Warehouse Implementation Strong critical thinking / problem solving / trouble shooting and decision making with the ability to work to deadlines. Adapt to changes and re-evaluate priorities to meet changing priorities. Advanced ETL, SQL programming / SSIS skills Skills in data mapping and modelling. 3-5 years' experience in SQL language Knowledge of Kimball methodology / Star Schema modelling in Data Warehousing. Experience of SSIS and SSMS. Good understanding and experience of building ETL processes including extracting data via APIs. Advanced understanding and ability to build and develop Power BI reports and dashboards to a high standard fulfilling business needs. Preparing and communicating reports and management information Desirable Skills / Experience: Management of Azure PaaS and IaaS instances. Experience of Azure Data Factory. Experience of SSRS Experience of PowerApps and Power automate Job Offer Opportunity to deliver enhanced analytics and reporting services Opportunity to influence and enhance insight & analytics strategy
Job Title: Technical Service Desk Analyst Location: Meriden Job Type: Full-time About the Role: We are seeking a highly skilled and motivated Technical Service Desk Analyst to join our dynamic IT team. The ideal candidate will have a strong background in Office 365 administration, Teams Telephony, and network management. This role is crucial in ensuring the smooth operation and support of our IT infrastructure. Key Responsibilities: Office 365 Administration: Manage and support Office 365 applications, ensuring optimal performance and user satisfaction. Administer and troubleshoot Teams Telephony systems, providing support for voice and video communications. Administer and support Dynamics CRM, ensuring efficient customer relationship management and data integrity. Manage Microsoft Defender for endpoint security, ensuring robust protection against threats. Administer and support Microsoft Intune for mobile device management and security. Automation, develop and implement automation scripts and processes to improve efficiency and reduce manual tasks. EE Mobile Manager Administration: Manage and support EE Mobile Manager for mobile device administration. Network: Monitor, maintain, and troubleshoot network infrastructure to ensure reliable connectivity and performance. Qualifications: Proven experience in Office 365 administration and Teams Telephony. Strong knowledge of Microsoft Defender and Intune. Experience with automation tools and scripting. Familiarity with EE Mobile Manager administration. Solid understanding of network principles and troubleshooting. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Why Join Us? Opportunity to work with a talented and supportive team. Continuous learning and professional development opportunities. Competitive salary and benefits package. Working Hours: Monday to Thursday Between: 08:00 - 17:30 Friday Between: 08:00 - 17:00 Benefits: Competitive salary and benefits package. Opportunities for professional development and growth. A supportive and collaborative work environment. If you are passionate about technology and enjoy solving complex problems, we would love to hear from you!
14/03/2025
Full time
Job Title: Technical Service Desk Analyst Location: Meriden Job Type: Full-time About the Role: We are seeking a highly skilled and motivated Technical Service Desk Analyst to join our dynamic IT team. The ideal candidate will have a strong background in Office 365 administration, Teams Telephony, and network management. This role is crucial in ensuring the smooth operation and support of our IT infrastructure. Key Responsibilities: Office 365 Administration: Manage and support Office 365 applications, ensuring optimal performance and user satisfaction. Administer and troubleshoot Teams Telephony systems, providing support for voice and video communications. Administer and support Dynamics CRM, ensuring efficient customer relationship management and data integrity. Manage Microsoft Defender for endpoint security, ensuring robust protection against threats. Administer and support Microsoft Intune for mobile device management and security. Automation, develop and implement automation scripts and processes to improve efficiency and reduce manual tasks. EE Mobile Manager Administration: Manage and support EE Mobile Manager for mobile device administration. Network: Monitor, maintain, and troubleshoot network infrastructure to ensure reliable connectivity and performance. Qualifications: Proven experience in Office 365 administration and Teams Telephony. Strong knowledge of Microsoft Defender and Intune. Experience with automation tools and scripting. Familiarity with EE Mobile Manager administration. Solid understanding of network principles and troubleshooting. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Why Join Us? Opportunity to work with a talented and supportive team. Continuous learning and professional development opportunities. Competitive salary and benefits package. Working Hours: Monday to Thursday Between: 08:00 - 17:30 Friday Between: 08:00 - 17:00 Benefits: Competitive salary and benefits package. Opportunities for professional development and growth. A supportive and collaborative work environment. If you are passionate about technology and enjoy solving complex problems, we would love to hear from you!
Job Description: Documentum Migration & Cloud Replatform Specialist Location: Remote Contract Type: Contract Inside IR35 - 9 Months Security Clearance: SC Cleared (Active) Required Role Overview: We are seeking a Documentum Migration & Cloud Replatform Specialist to lead the migration of a legacy Documentum 6.7 SP1 application from on-premises AIX infrastructure to Oracle Government Cloud (OC4) . The role involves upgrading Documentum, replatforming to Oracle Linux , and integrating with Oracle Siebel CRM, IBM BPM, and Adobe Experience Manager (AEM) . Key Responsibilities: Documentum Upgrade & Migration: Upgrade Documentum 6.7 SP1 to the latest version, ensuring a smooth transition to the cloud. Cloud Replatforming: Design and implement the migration from AIX to Oracle Linux in Oracle Government Cloud (OC4) . Database Migration: Migrate Documentum repository and content from Oracle (phone number removed) to 19c . Integration Management: Ensure seamless integration with Siebel CRM (handling document URLs in database rows), IBM BPM, and AEM . Technical Documentation: Develop detailed technical specifications, migration plans, and integration strategies. Testing & Validation: Support integration testing and performance tuning to optimize system functionality. Stakeholder Collaboration: Work closely with business analysts, developers, and infrastructure teams to ensure a successful migration. Required Skills & Experience: Documentum Expertise: Strong experience in Documentum Content Server, D2, xPlore, Webtop, and API services (Get, Create, Create Path) . Cloud Migration: Hands-on experience migrating applications to Oracle Cloud (OC4) or Oracle Cloud Infrastructure (OCI) . OS Replatforming: Experience in AIX to Oracle Linux migration . Database Management: Expertise in Oracle DB (phone number removed) to 19c), SQL, and PL/SQL . Integration & APIs: Experience integrating Documentum with Siebel CRM, IBM BPM, and AEM using REST/SOAP APIs . Automation & Scripting: Proficiency in shell scripting, Python, or PowerShell for automation. Testing & Troubleshooting: Strong problem-solving skills for integration testing, performance tuning, and debugging . Preferred Qualifications & Certifications: EMC Documentum Certified Developer/Architect Oracle Cloud Infrastructure (OCI) Certification Siebel CRM Integration Certification
13/03/2025
Contractor
Job Description: Documentum Migration & Cloud Replatform Specialist Location: Remote Contract Type: Contract Inside IR35 - 9 Months Security Clearance: SC Cleared (Active) Required Role Overview: We are seeking a Documentum Migration & Cloud Replatform Specialist to lead the migration of a legacy Documentum 6.7 SP1 application from on-premises AIX infrastructure to Oracle Government Cloud (OC4) . The role involves upgrading Documentum, replatforming to Oracle Linux , and integrating with Oracle Siebel CRM, IBM BPM, and Adobe Experience Manager (AEM) . Key Responsibilities: Documentum Upgrade & Migration: Upgrade Documentum 6.7 SP1 to the latest version, ensuring a smooth transition to the cloud. Cloud Replatforming: Design and implement the migration from AIX to Oracle Linux in Oracle Government Cloud (OC4) . Database Migration: Migrate Documentum repository and content from Oracle (phone number removed) to 19c . Integration Management: Ensure seamless integration with Siebel CRM (handling document URLs in database rows), IBM BPM, and AEM . Technical Documentation: Develop detailed technical specifications, migration plans, and integration strategies. Testing & Validation: Support integration testing and performance tuning to optimize system functionality. Stakeholder Collaboration: Work closely with business analysts, developers, and infrastructure teams to ensure a successful migration. Required Skills & Experience: Documentum Expertise: Strong experience in Documentum Content Server, D2, xPlore, Webtop, and API services (Get, Create, Create Path) . Cloud Migration: Hands-on experience migrating applications to Oracle Cloud (OC4) or Oracle Cloud Infrastructure (OCI) . OS Replatforming: Experience in AIX to Oracle Linux migration . Database Management: Expertise in Oracle DB (phone number removed) to 19c), SQL, and PL/SQL . Integration & APIs: Experience integrating Documentum with Siebel CRM, IBM BPM, and AEM using REST/SOAP APIs . Automation & Scripting: Proficiency in shell scripting, Python, or PowerShell for automation. Testing & Troubleshooting: Strong problem-solving skills for integration testing, performance tuning, and debugging . Preferred Qualifications & Certifications: EMC Documentum Certified Developer/Architect Oracle Cloud Infrastructure (OCI) Certification Siebel CRM Integration Certification
We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. As the Dynamics 365 Developer you will be part of the development team involved in the design, development, testing, and deployment of custom solutions on the Dynamics 365 platform. You will possess strong technical skills, as well as have extensive experience in the development of Dynamics 365 solutions. In this role you'll: Be a key member in the design, development, testing, and deployment of custom solutions on the Dynamics 365 platform. Collaborate with business analysts and other stakeholders to understand business requirements and translate them into technical specifications and solutions. Develop and maintain technical documentation, including design specifications, code comments, and end-user documentation. Work towards project plans and schedules, and track progress against them. Partake in code reviews to ensure code quality, performance, and maintainability. Stay up-to-date with the latest technologies and industry trends related to Dynamics 365 development. Provide 2nd line technical support for development and bug fixes. You'll be someone with: Proven experience in Dynamics 365 development. Proven experience working with Dynamics CRM. Strong technical skills in Dynamics 365 development, including experience with Dynamics 365 for Sales, Dynamics 365 for Customer Service, Power Platform, and Azure. Experience with the Microsoft technology stack, including .NET, C#, and SQL Server. Strong communication skills, with the ability to effectively collaborate with stakeholders across the organization when required. Excellent problem-solving skills and the ability to work well under pressure in a fast-paced environment. Strong organizational and project management skills. Experience with Agile methodologies and tools, such as Azure DevOps, JIRA, or Trello. Demonstrable confidence in dealing with all levels of the firm. Experience working with internal and external/3rd-Party resource partnership models You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
12/03/2025
Full time
We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. As the Dynamics 365 Developer you will be part of the development team involved in the design, development, testing, and deployment of custom solutions on the Dynamics 365 platform. You will possess strong technical skills, as well as have extensive experience in the development of Dynamics 365 solutions. In this role you'll: Be a key member in the design, development, testing, and deployment of custom solutions on the Dynamics 365 platform. Collaborate with business analysts and other stakeholders to understand business requirements and translate them into technical specifications and solutions. Develop and maintain technical documentation, including design specifications, code comments, and end-user documentation. Work towards project plans and schedules, and track progress against them. Partake in code reviews to ensure code quality, performance, and maintainability. Stay up-to-date with the latest technologies and industry trends related to Dynamics 365 development. Provide 2nd line technical support for development and bug fixes. You'll be someone with: Proven experience in Dynamics 365 development. Proven experience working with Dynamics CRM. Strong technical skills in Dynamics 365 development, including experience with Dynamics 365 for Sales, Dynamics 365 for Customer Service, Power Platform, and Azure. Experience with the Microsoft technology stack, including .NET, C#, and SQL Server. Strong communication skills, with the ability to effectively collaborate with stakeholders across the organization when required. Excellent problem-solving skills and the ability to work well under pressure in a fast-paced environment. Strong organizational and project management skills. Experience with Agile methodologies and tools, such as Azure DevOps, JIRA, or Trello. Demonstrable confidence in dealing with all levels of the firm. Experience working with internal and external/3rd-Party resource partnership models You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Service Desk Analyst 28,000 - 32,000 with excellent benefits, including annual bonus and other financial incentives. Milton Keynes, office based. Monday - Friday: 8am-4pm, 10am-6pm, and 2pm-10pm - Rota Basis You will play a critical role in providing top-tier technical support to end-users, acting as the first point of contact for all IT-related issues. You will manage, triage, and resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a Service Desk Analyst, some of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide clear instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service: Create and maintain knowledge base articles and FAQs. Identify self-service opportunities to reduce ticket volume. Continuous Improvement: Suggest process improvements for recurring issues. Collaborate with IT team to prevent service disruptions. Collaboration and Communication: Work with other IT teams to resolve complex issues. Communicate effectively with users, providing timely updates. What are we looking for? Associate's or bachelor's degree in computer science, Information Systems, or similar field. Experience in an IT support role with a focus on triaging tickets and resolving end-user issues. Proficiency in IT service management tools and ticketing systems. Customer service experience: Proven ability to handle customer issues with empathy, clarity, and professionalism. Strong communication skills with an emphasis on maintaining positive customer relationships. Experience in customer relationship management (CRM) software and task management tools. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
12/03/2025
Full time
Service Desk Analyst 28,000 - 32,000 with excellent benefits, including annual bonus and other financial incentives. Milton Keynes, office based. Monday - Friday: 8am-4pm, 10am-6pm, and 2pm-10pm - Rota Basis You will play a critical role in providing top-tier technical support to end-users, acting as the first point of contact for all IT-related issues. You will manage, triage, and resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a Service Desk Analyst, some of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide clear instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service: Create and maintain knowledge base articles and FAQs. Identify self-service opportunities to reduce ticket volume. Continuous Improvement: Suggest process improvements for recurring issues. Collaborate with IT team to prevent service disruptions. Collaboration and Communication: Work with other IT teams to resolve complex issues. Communicate effectively with users, providing timely updates. What are we looking for? Associate's or bachelor's degree in computer science, Information Systems, or similar field. Experience in an IT support role with a focus on triaging tickets and resolving end-user issues. Proficiency in IT service management tools and ticketing systems. Customer service experience: Proven ability to handle customer issues with empathy, clarity, and professionalism. Strong communication skills with an emphasis on maintaining positive customer relationships. Experience in customer relationship management (CRM) software and task management tools. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Job Title: Application Analyst Salary: up to £45,000pa Location: Tamworth (Hybrid) - UK travel required Key Skills: Microsoft Office, CRM, IT Systems, Excel About the Role: We're working with our client to recruit an Application Analyst to join a key team responsible for developing systems and driving efficiency in their technology roadmap. In this role, you'll support and maintain business applications, ensuring they operate effectively and meet evolving needs. Working closely with stakeholders, you'll play a vital role in ensuring scalability and delivering on strategic initiatives. This is a fantastic opportunity for someone looking to become a true SME within the department and make a meaningful impact in a growing business. Responsibilities: Configuration support Supporting the IT group to ensure a secure IT estate Supporting and maintaining internal applications Working with 3rd party vendors to ensure service is maintained Identifying improvements in systems and processes Skills: Strong experience working with the Microsoft technologies CRM experience Strong communication & stakeholder management skills Experienced working within a changing environment and continuously looking for ways to improve Please get in touch either a recent CV or any questions that you have! Application Support / Microsoft / CRM / Systems / Stakeholder Management Application Support / Microsoft / CRM / Systems / Stakeholder Management Application Support / Microsoft / CRM / Systems / Stakeholder Management
11/03/2025
Full time
Job Title: Application Analyst Salary: up to £45,000pa Location: Tamworth (Hybrid) - UK travel required Key Skills: Microsoft Office, CRM, IT Systems, Excel About the Role: We're working with our client to recruit an Application Analyst to join a key team responsible for developing systems and driving efficiency in their technology roadmap. In this role, you'll support and maintain business applications, ensuring they operate effectively and meet evolving needs. Working closely with stakeholders, you'll play a vital role in ensuring scalability and delivering on strategic initiatives. This is a fantastic opportunity for someone looking to become a true SME within the department and make a meaningful impact in a growing business. Responsibilities: Configuration support Supporting the IT group to ensure a secure IT estate Supporting and maintaining internal applications Working with 3rd party vendors to ensure service is maintained Identifying improvements in systems and processes Skills: Strong experience working with the Microsoft technologies CRM experience Strong communication & stakeholder management skills Experienced working within a changing environment and continuously looking for ways to improve Please get in touch either a recent CV or any questions that you have! Application Support / Microsoft / CRM / Systems / Stakeholder Management Application Support / Microsoft / CRM / Systems / Stakeholder Management Application Support / Microsoft / CRM / Systems / Stakeholder Management
Dynamics 365 CE Solution Architect - UK (Hybrid/Remote) Role Overview: We are seeking an experienced Dynamics 365 CE Solution Architect to lead the design and implementation of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This is a permanent position within a dynamic and collaborative environment, working with Power Platform, Dynamics 365 CE applications (Sales, Service, Marketing, and Field Services), and third-party integrations. Key Responsibilities: Advise clients on the fit of Microsoft Dynamics 365 CE within their business environment, including infrastructure, functional needs, and compliance requirements. Lead the architecture and technical design of Dynamics 365 CE solutions, Power Platform, and Field Services. Work closely with Business Analysts, SMEs, and Functional Leads to design and integrate solutions with third-party systems. Guide technical teams, including Dynamics Developers, to ensure solution quality and best practices. Develop high-level solution architecture and detailed technical design documentation. Provide expertise in data integration, data migration, and cloud technologies. Support pre-sales activities, including client demonstrations. Required Experience & Skills: 15+ years of experience in the Microsoft stack, with strong expertise in Dynamics 365 CE (CRM). Proven track record in full lifecycle implementations across multiple versions (Dynamics CRM 4.0, 2011, 2013, 2016, 365). Hands-on experience with SQL Server (SSRS, FetchXML), .NET Framework, C#, Web API, Azure Logic Apps. Knowledge of HTML, CSS, JavaScript, JSON, XML, TypeScript. Experience in Azure, Power Apps, Microsoft Portals, and Field Services is a plus. Familiarity with enterprise frameworks (MVC, Entity Framework) and cloud security best practices. Strong client-facing communication and leadership skills. Certifications & Requirements: Degree in a computer-related field or equivalent experience. Microsoft Dynamics 365 CE/CRM certification (MB-210) preferred. TOGAF certification and Agile methodology experience are desirable. Ability to travel for client meetings (approximately 20% of the time). This is an exciting opportunity to work with cutting-edge Microsoft cloud technologies, delivering impactful solutions across industries. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
11/03/2025
Full time
Dynamics 365 CE Solution Architect - UK (Hybrid/Remote) Role Overview: We are seeking an experienced Dynamics 365 CE Solution Architect to lead the design and implementation of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This is a permanent position within a dynamic and collaborative environment, working with Power Platform, Dynamics 365 CE applications (Sales, Service, Marketing, and Field Services), and third-party integrations. Key Responsibilities: Advise clients on the fit of Microsoft Dynamics 365 CE within their business environment, including infrastructure, functional needs, and compliance requirements. Lead the architecture and technical design of Dynamics 365 CE solutions, Power Platform, and Field Services. Work closely with Business Analysts, SMEs, and Functional Leads to design and integrate solutions with third-party systems. Guide technical teams, including Dynamics Developers, to ensure solution quality and best practices. Develop high-level solution architecture and detailed technical design documentation. Provide expertise in data integration, data migration, and cloud technologies. Support pre-sales activities, including client demonstrations. Required Experience & Skills: 15+ years of experience in the Microsoft stack, with strong expertise in Dynamics 365 CE (CRM). Proven track record in full lifecycle implementations across multiple versions (Dynamics CRM 4.0, 2011, 2013, 2016, 365). Hands-on experience with SQL Server (SSRS, FetchXML), .NET Framework, C#, Web API, Azure Logic Apps. Knowledge of HTML, CSS, JavaScript, JSON, XML, TypeScript. Experience in Azure, Power Apps, Microsoft Portals, and Field Services is a plus. Familiarity with enterprise frameworks (MVC, Entity Framework) and cloud security best practices. Strong client-facing communication and leadership skills. Certifications & Requirements: Degree in a computer-related field or equivalent experience. Microsoft Dynamics 365 CE/CRM certification (MB-210) preferred. TOGAF certification and Agile methodology experience are desirable. Ability to travel for client meetings (approximately 20% of the time). This is an exciting opportunity to work with cutting-edge Microsoft cloud technologies, delivering impactful solutions across industries. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: Dynamics 365 CE Solution Architect Employment Type: Permanent Location: London,UK - Hybrid - 2 days Job Description Join a team of passionate thought leaders in a dynamic and collaborative environment! We are looking for a Dynamics 365 CE Solution Architect to join our Business Applications team. This role offers an exciting opportunity to design and implement Microsoft Business Applications solutions for existing and prospective clients. Key Responsibilities Advise on the fit of Microsoft Dynamics to environments, infrastructure, functional and non-functional needs, and compliance requirements. Lead the architecture and technical design of Dynamics 365 CE Sales, Service, and Marketing solutions, Power Platform, and Field Services. Interface with Business Analysts, SME end-users, and Functional Leads to ensure architecture and design alignment, including third-party integrations. Guide the design of Dynamics functional and technical teams. Support the Delivery Lead in planning and implementing solutions. Required Experience & Skills 15+ years of experience in the Microsoft stack with strong expertise as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM). Strong understanding of Microsoft Dynamics 365 CE with full lifecycle implementation experience across multiple versions (4.0, 2011, 2013, 2016, 365). Experience in solution design, integration with third-party systems, and guiding developers and SMEs. Ability to write high-level solution architecture and detailed technical design documentation. Expertise in data integration and migration. Experience with onsite/offshore delivery models. Knowledge of frameworks such as MVC, Entity Framework, and Enterprise Library. Strong client-facing communication skills. Pre-sales demonstration experience. Technical Expertise SQL Server (2008 and above) with custom report experience (SSRS, FetchXML). .NET Framework (4.5 and above), including WCF/Web API. Web development skills (HTML, CSS, JSON, XML, JavaScript, SQL). Strong understanding of C# and OOP concepts. Experience with TypeScript and its conversion to JavaScript. Hands-on experience with Azure Logic Apps. Preferred Skills Knowledge of Microsoft Azure, Power Apps, and Portals. Experience in Field Services and Customer Insights. Education & Certifications Degree or equivalent qualification. TOGAF certification (preferred). Certified in Agile methodologies. Microsoft Dynamics 365 CE/CRM certification (MB-210 preferred). Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
11/03/2025
Full time
Job Title: Dynamics 365 CE Solution Architect Employment Type: Permanent Location: London,UK - Hybrid - 2 days Job Description Join a team of passionate thought leaders in a dynamic and collaborative environment! We are looking for a Dynamics 365 CE Solution Architect to join our Business Applications team. This role offers an exciting opportunity to design and implement Microsoft Business Applications solutions for existing and prospective clients. Key Responsibilities Advise on the fit of Microsoft Dynamics to environments, infrastructure, functional and non-functional needs, and compliance requirements. Lead the architecture and technical design of Dynamics 365 CE Sales, Service, and Marketing solutions, Power Platform, and Field Services. Interface with Business Analysts, SME end-users, and Functional Leads to ensure architecture and design alignment, including third-party integrations. Guide the design of Dynamics functional and technical teams. Support the Delivery Lead in planning and implementing solutions. Required Experience & Skills 15+ years of experience in the Microsoft stack with strong expertise as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM). Strong understanding of Microsoft Dynamics 365 CE with full lifecycle implementation experience across multiple versions (4.0, 2011, 2013, 2016, 365). Experience in solution design, integration with third-party systems, and guiding developers and SMEs. Ability to write high-level solution architecture and detailed technical design documentation. Expertise in data integration and migration. Experience with onsite/offshore delivery models. Knowledge of frameworks such as MVC, Entity Framework, and Enterprise Library. Strong client-facing communication skills. Pre-sales demonstration experience. Technical Expertise SQL Server (2008 and above) with custom report experience (SSRS, FetchXML). .NET Framework (4.5 and above), including WCF/Web API. Web development skills (HTML, CSS, JSON, XML, JavaScript, SQL). Strong understanding of C# and OOP concepts. Experience with TypeScript and its conversion to JavaScript. Hands-on experience with Azure Logic Apps. Preferred Skills Knowledge of Microsoft Azure, Power Apps, and Portals. Experience in Field Services and Customer Insights. Education & Certifications Degree or equivalent qualification. TOGAF certification (preferred). Certified in Agile methodologies. Microsoft Dynamics 365 CE/CRM certification (MB-210 preferred). Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: Dynamics 365 CE Solution Architect Employment Type: Permanent Location: London,UK - Hybrid - 2 days Job Description Join a team of passionate thought leaders in a dynamic and collaborative environment! We are looking for a Dynamics 365 CE Solution Architect to join our Business Applications team. This role offers an exciting opportunity to design and implement Microsoft Business Applications solutions for existing and prospective clients. Key Responsibilities Advise on the fit of Microsoft Dynamics to environments, infrastructure, functional and non-functional needs, and compliance requirements. Lead the architecture and technical design of Dynamics 365 CE Sales, Service, and Marketing solutions, Power Platform, and Field Services. Interface with Business Analysts, SME end-users, and Functional Leads to ensure architecture and design alignment, including third-party integrations. Guide the design of Dynamics functional and technical teams. Support the Delivery Lead in planning and implementing solutions. Required Experience & Skills 15+ years of experience in the Microsoft stack with strong expertise as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM). Strong understanding of Microsoft Dynamics 365 CE with full life cycle implementation experience across multiple versions (4.0, 2011, 2013, 2016, 365). Experience in solution design, integration with third-party systems, and guiding developers and SMEs. Ability to write high-level solution architecture and detailed technical design documentation. Expertise in data integration and migration. Experience with onsite/offshore delivery models. Knowledge of frameworks such as MVC, Entity Framework, and Enterprise Library. Strong client-facing communication skills. Pre-sales demonstration experience. Technical Expertise SQL Server (2008 and above) with custom report experience (SSRS, FetchXML). .NET Framework (4.5 and above), including WCF/Web API. Web development skills (HTML, CSS, JSON, XML, JavaScript, SQL). Strong understanding of C# and OOP concepts. Experience with TypeScript and its conversion to JavaScript. Hands-on experience with Azure Logic Apps. Preferred Skills Knowledge of Microsoft Azure, Power Apps, and Portals. Experience in Field Services and Customer Insights. Education & Certifications Degree or equivalent qualification. TOGAF certification (preferred). Certified in Agile methodologies. Microsoft Dynamics 365 CE/CRM certification (MB-210 preferred). Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
11/03/2025
Full time
Job Title: Dynamics 365 CE Solution Architect Employment Type: Permanent Location: London,UK - Hybrid - 2 days Job Description Join a team of passionate thought leaders in a dynamic and collaborative environment! We are looking for a Dynamics 365 CE Solution Architect to join our Business Applications team. This role offers an exciting opportunity to design and implement Microsoft Business Applications solutions for existing and prospective clients. Key Responsibilities Advise on the fit of Microsoft Dynamics to environments, infrastructure, functional and non-functional needs, and compliance requirements. Lead the architecture and technical design of Dynamics 365 CE Sales, Service, and Marketing solutions, Power Platform, and Field Services. Interface with Business Analysts, SME end-users, and Functional Leads to ensure architecture and design alignment, including third-party integrations. Guide the design of Dynamics functional and technical teams. Support the Delivery Lead in planning and implementing solutions. Required Experience & Skills 15+ years of experience in the Microsoft stack with strong expertise as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM). Strong understanding of Microsoft Dynamics 365 CE with full life cycle implementation experience across multiple versions (4.0, 2011, 2013, 2016, 365). Experience in solution design, integration with third-party systems, and guiding developers and SMEs. Ability to write high-level solution architecture and detailed technical design documentation. Expertise in data integration and migration. Experience with onsite/offshore delivery models. Knowledge of frameworks such as MVC, Entity Framework, and Enterprise Library. Strong client-facing communication skills. Pre-sales demonstration experience. Technical Expertise SQL Server (2008 and above) with custom report experience (SSRS, FetchXML). .NET Framework (4.5 and above), including WCF/Web API. Web development skills (HTML, CSS, JSON, XML, JavaScript, SQL). Strong understanding of C# and OOP concepts. Experience with TypeScript and its conversion to JavaScript. Hands-on experience with Azure Logic Apps. Preferred Skills Knowledge of Microsoft Azure, Power Apps, and Portals. Experience in Field Services and Customer Insights. Education & Certifications Degree or equivalent qualification. TOGAF certification (preferred). Certified in Agile methodologies. Microsoft Dynamics 365 CE/CRM certification (MB-210 preferred). Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Interim FP&A Analyst - Leading SaaS business - Remote opportunity Role Overview: This role is essential for providing financial transparency and strategic insights to support efficient growth. The Financial Analyst / Controller will work on budgeting, forecasting, SaaS metrics, revenue analysis, and stakeholder reporting. Key Responsibilities: The role involves assisting in budget preparation, rolling forecasts, and long-term financial planning while providing variance analysis and insights to optimize spending. The analyst will ensure accurate revenue recognition, support month-end and year-end accounting processes, monitor operating expenses, and calculate sales commissions. Requirements: 1-3 years of FP&A experience. Must have experience within a SaaS business & have knowledge of key SaaS metrics e.g. ARR, MRR, CAC and Churn rate. Bachelor's or Master's degree in Business, Finance, or Economics. Strong analytical and problem-solving skills. Proficiency in Excel, financial modelling, and CRM tools (e.g., Salesforce). Experience with ERP and FP&A tools (e.g., NetSuite, Pigment). Excellent English communication skills. Entrepreneurial mindset with a hands-on approach. What's in it for you? Competitive day rate of 350pd inclusive of holiday pay Remote-first work environment with flexibility Team events and company outings Training courses provided Opportunity to grow in an innovative environment Latest MacBook and iPhone provided If this role sounds like a good fit and you meet the above requirements; please apply now! My client is looking for someone to start ASAP so CVs are being sent by 5pm on Wednesday 5th March.
11/03/2025
Contractor
Interim FP&A Analyst - Leading SaaS business - Remote opportunity Role Overview: This role is essential for providing financial transparency and strategic insights to support efficient growth. The Financial Analyst / Controller will work on budgeting, forecasting, SaaS metrics, revenue analysis, and stakeholder reporting. Key Responsibilities: The role involves assisting in budget preparation, rolling forecasts, and long-term financial planning while providing variance analysis and insights to optimize spending. The analyst will ensure accurate revenue recognition, support month-end and year-end accounting processes, monitor operating expenses, and calculate sales commissions. Requirements: 1-3 years of FP&A experience. Must have experience within a SaaS business & have knowledge of key SaaS metrics e.g. ARR, MRR, CAC and Churn rate. Bachelor's or Master's degree in Business, Finance, or Economics. Strong analytical and problem-solving skills. Proficiency in Excel, financial modelling, and CRM tools (e.g., Salesforce). Experience with ERP and FP&A tools (e.g., NetSuite, Pigment). Excellent English communication skills. Entrepreneurial mindset with a hands-on approach. What's in it for you? Competitive day rate of 350pd inclusive of holiday pay Remote-first work environment with flexibility Team events and company outings Training courses provided Opportunity to grow in an innovative environment Latest MacBook and iPhone provided If this role sounds like a good fit and you meet the above requirements; please apply now! My client is looking for someone to start ASAP so CVs are being sent by 5pm on Wednesday 5th March.
Dynamics 365 CE Solution Architect - UK (Hybrid/Remote) Role Overview: We are seeking an experienced Dynamics 365 CE Solution Architect to lead the design and implementation of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This is a permanent position within a dynamic and collaborative environment, working with Power Platform, Dynamics 365 CE applications (Sales, Service, Marketing, and Field Services), and third-party integrations. Key Responsibilities: Advise clients on the fit of Microsoft Dynamics 365 CE within their business environment, including infrastructure, functional needs, and compliance requirements. Lead the architecture and technical design of Dynamics 365 CE solutions, Power Platform, and Field Services. Work closely with Business Analysts, SMEs, and Functional Leads to design and integrate solutions with third-party systems. Guide technical teams, including Dynamics Developers, to ensure solution quality and best practices. Develop high-level solution architecture and detailed technical design documentation. Provide expertise in data integration, data migration, and cloud technologies. Support pre-sales activities, including client demonstrations. Required Experience & Skills: 15+ years of experience in the Microsoft stack, with strong expertise in Dynamics 365 CE (CRM). Proven track record in full life cycle implementations across multiple versions (Dynamics CRM 4.0, 2011, 2013, 2016, 365). Hands-on experience with SQL Server (SSRS, FetchXML), .NET Framework, C#, Web API, Azure Logic Apps. Knowledge of HTML, CSS, JavaScript, JSON, XML, TypeScript. Experience in Azure, Power Apps, Microsoft Portals, and Field Services is a plus. Familiarity with enterprise frameworks (MVC, Entity Framework) and cloud security best practices. Strong client-facing communication and leadership skills. Certifications & Requirements: Degree in a computer-related field or equivalent experience. Microsoft Dynamics 365 CE/CRM certification (MB-210) preferred. TOGAF certification and Agile methodology experience are desirable. Ability to travel for client meetings (approximately 20% of the time). This is an exciting opportunity to work with cutting-edge Microsoft cloud technologies, delivering impactful solutions across industries. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
11/03/2025
Full time
Dynamics 365 CE Solution Architect - UK (Hybrid/Remote) Role Overview: We are seeking an experienced Dynamics 365 CE Solution Architect to lead the design and implementation of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This is a permanent position within a dynamic and collaborative environment, working with Power Platform, Dynamics 365 CE applications (Sales, Service, Marketing, and Field Services), and third-party integrations. Key Responsibilities: Advise clients on the fit of Microsoft Dynamics 365 CE within their business environment, including infrastructure, functional needs, and compliance requirements. Lead the architecture and technical design of Dynamics 365 CE solutions, Power Platform, and Field Services. Work closely with Business Analysts, SMEs, and Functional Leads to design and integrate solutions with third-party systems. Guide technical teams, including Dynamics Developers, to ensure solution quality and best practices. Develop high-level solution architecture and detailed technical design documentation. Provide expertise in data integration, data migration, and cloud technologies. Support pre-sales activities, including client demonstrations. Required Experience & Skills: 15+ years of experience in the Microsoft stack, with strong expertise in Dynamics 365 CE (CRM). Proven track record in full life cycle implementations across multiple versions (Dynamics CRM 4.0, 2011, 2013, 2016, 365). Hands-on experience with SQL Server (SSRS, FetchXML), .NET Framework, C#, Web API, Azure Logic Apps. Knowledge of HTML, CSS, JavaScript, JSON, XML, TypeScript. Experience in Azure, Power Apps, Microsoft Portals, and Field Services is a plus. Familiarity with enterprise frameworks (MVC, Entity Framework) and cloud security best practices. Strong client-facing communication and leadership skills. Certifications & Requirements: Degree in a computer-related field or equivalent experience. Microsoft Dynamics 365 CE/CRM certification (MB-210) preferred. TOGAF certification and Agile methodology experience are desirable. Ability to travel for client meetings (approximately 20% of the time). This is an exciting opportunity to work with cutting-edge Microsoft cloud technologies, delivering impactful solutions across industries. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Working with a fantastic, growing business based in Derby looking for an ERP Analyst to join their team. This is a permanent, hybrid role paying up to £50,000 base + benefits. Our client, a pioneering medical device manufacturer, is seeking an ERP Analyst to enhance their business systems and drive digital transformation. This is a fantastic chance to join a company making a real difference in healthcare. In this role, you ll optimise and support key business systems (ERP, CRM, eQMS), working closely with teams across the organisation to improve processes and ensure seamless system performance. Key Responsibilities: Configure and implement business software solutions Analyse and enhance workflows across departments Provide system support, troubleshooting and training Assist with data migration and reporting Ensure compliance with quality standards. Why Apply? Make an Impact: Improve systems that support life-changing medical products Career Growth: Work with cutting-edge technology in a fast-evolving industry Hybrid Working: Flexibility to work on a hybrid basis Great Benefits: Competitive package, healthcare, pension and training opportunities. What We re Looking For Experience with business systems (ideally in a manufacturing setting) Strong analytical and problem-solving skills Proficiency in SQL, reporting and data analysis Ability to translate technical information for non-technical users Knowledge of regulated industries and data visualisation tools is a plus. Apply Now! If you're an ERP Analyst or Systems Analyst looking for your next challenge, we d love to hear from you. Apply today to join an innovative company making a real difference in healthcare. Please note, my client is unable to offer sponsorship
11/03/2025
Full time
Working with a fantastic, growing business based in Derby looking for an ERP Analyst to join their team. This is a permanent, hybrid role paying up to £50,000 base + benefits. Our client, a pioneering medical device manufacturer, is seeking an ERP Analyst to enhance their business systems and drive digital transformation. This is a fantastic chance to join a company making a real difference in healthcare. In this role, you ll optimise and support key business systems (ERP, CRM, eQMS), working closely with teams across the organisation to improve processes and ensure seamless system performance. Key Responsibilities: Configure and implement business software solutions Analyse and enhance workflows across departments Provide system support, troubleshooting and training Assist with data migration and reporting Ensure compliance with quality standards. Why Apply? Make an Impact: Improve systems that support life-changing medical products Career Growth: Work with cutting-edge technology in a fast-evolving industry Hybrid Working: Flexibility to work on a hybrid basis Great Benefits: Competitive package, healthcare, pension and training opportunities. What We re Looking For Experience with business systems (ideally in a manufacturing setting) Strong analytical and problem-solving skills Proficiency in SQL, reporting and data analysis Ability to translate technical information for non-technical users Knowledge of regulated industries and data visualisation tools is a plus. Apply Now! If you're an ERP Analyst or Systems Analyst looking for your next challenge, we d love to hear from you. Apply today to join an innovative company making a real difference in healthcare. Please note, my client is unable to offer sponsorship
Job Title: Undergraduate Admissions Coordinator Department: Recruitment & Admissions Grade: Grade 5 Salary range: £24,285 - £27,131 per annum Working arrangements: Generally Monday - Friday 9am - 5pm, with some evening and weekend work. Recruitment & Admissions staff are currently hybrid working, and from 3 October staff will normally work on-site for a minimum of two days per week (40% of contracted hours), Monday - Friday. Closing date: 3rd October 2022 The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here The Role and the Department The Admissions Coordinator supports a professional, knowledgeable, effective and efficient admissions service delivering the University's strategic aims and targets and ensuring that University and external regulations and policies are adhered to. The post involves processing applications with a focus on certain departments and/or applicants, applying judgement to independently make criteria-based decisions. The post will take a lead within the admissions team on an area of work, identifying opportunities to make improvements where possible and then promoting these ideas to others. It also involves providing information, advice and guidance and developing positive working relationships with other staff within Recruitment and Admissions, across the wider University, and beyond. A commitment to maximising personal and team effectiveness and the principles of equality and diversity is essential. Occasional weekend/evening working will be required. This is to attend external events and assist with tasks such as open days and undergraduate confirmation. Due to the operational needs of the Office, annual leave is not permitted between the receipt of A level results and the 31st August each year, and the number of staff permitted to be on annual leave during September and other peak periods is restricted. Recruitment and Admissions Services Based in the Global Division, Recruitment and Admissions Services brings together a number of teams providing services in events, enquiry management, CRM, data analysis and forecasting, projects and compliance and admissions. It provides an essential service to the University in ensuring its financial sustainability and in delivering student number growth and increasing diversity in line with strategic aims and targets. We are the public face of the University in UK schools and colleges, through our contact with prospects, enquirers and applicants across the world and through our events programme. The team includes a range of professionals from a number of specialisms including administrators, decision makers, data analysts and forecasters, IT specialists, designers and marketers, events managers and recruiters. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year. • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • On site nursery is available and children's clubs in the summer holidays. • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). • There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. • The opportunity to take part in staff volunteering activities to make a difference in the local community • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. • We offer generous pension schemes. Durham University is committed to equality diversity, inclusion and values Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterix next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Essential Criteria 1. Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally. 2. Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, and Microsoft 365 applications. 3. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience). 4. Evidence of personal development to maintain skills. 5. Post-16 qualification or equivalent experience. 6. Relevant administrative experience in a busy, data driven, office environment. 7. Demonstrable ability to proactively work with team members to ensure the delivery of high quality services. 8. Demonstrable ability to provide advice and guidance to a range of customers and colleagues. 9. Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality. 10. Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions. 11. Ability to effectively network and exchange advice and information for development purposes. 12. Experience of working with complex administrative processes and requiring a high level of accuracy and attention to detail. 13. Ability to make criteria-based decisions and to think critically with sound judgement. Desirable Criteria 1. A good understanding of the student experience provided at Durham University 2. Knowledge and experience of Higher Education admissions processes, including making decisions on applications. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit: • A CV..... click apply for full job details
24/09/2022
Full time
Job Title: Undergraduate Admissions Coordinator Department: Recruitment & Admissions Grade: Grade 5 Salary range: £24,285 - £27,131 per annum Working arrangements: Generally Monday - Friday 9am - 5pm, with some evening and weekend work. Recruitment & Admissions staff are currently hybrid working, and from 3 October staff will normally work on-site for a minimum of two days per week (40% of contracted hours), Monday - Friday. Closing date: 3rd October 2022 The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here The Role and the Department The Admissions Coordinator supports a professional, knowledgeable, effective and efficient admissions service delivering the University's strategic aims and targets and ensuring that University and external regulations and policies are adhered to. The post involves processing applications with a focus on certain departments and/or applicants, applying judgement to independently make criteria-based decisions. The post will take a lead within the admissions team on an area of work, identifying opportunities to make improvements where possible and then promoting these ideas to others. It also involves providing information, advice and guidance and developing positive working relationships with other staff within Recruitment and Admissions, across the wider University, and beyond. A commitment to maximising personal and team effectiveness and the principles of equality and diversity is essential. Occasional weekend/evening working will be required. This is to attend external events and assist with tasks such as open days and undergraduate confirmation. Due to the operational needs of the Office, annual leave is not permitted between the receipt of A level results and the 31st August each year, and the number of staff permitted to be on annual leave during September and other peak periods is restricted. Recruitment and Admissions Services Based in the Global Division, Recruitment and Admissions Services brings together a number of teams providing services in events, enquiry management, CRM, data analysis and forecasting, projects and compliance and admissions. It provides an essential service to the University in ensuring its financial sustainability and in delivering student number growth and increasing diversity in line with strategic aims and targets. We are the public face of the University in UK schools and colleges, through our contact with prospects, enquirers and applicants across the world and through our events programme. The team includes a range of professionals from a number of specialisms including administrators, decision makers, data analysts and forecasters, IT specialists, designers and marketers, events managers and recruiters. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year. • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • On site nursery is available and children's clubs in the summer holidays. • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). • There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. • The opportunity to take part in staff volunteering activities to make a difference in the local community • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. • We offer generous pension schemes. Durham University is committed to equality diversity, inclusion and values Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterix next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Essential Criteria 1. Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally. 2. Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, and Microsoft 365 applications. 3. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience). 4. Evidence of personal development to maintain skills. 5. Post-16 qualification or equivalent experience. 6. Relevant administrative experience in a busy, data driven, office environment. 7. Demonstrable ability to proactively work with team members to ensure the delivery of high quality services. 8. Demonstrable ability to provide advice and guidance to a range of customers and colleagues. 9. Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality. 10. Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions. 11. Ability to effectively network and exchange advice and information for development purposes. 12. Experience of working with complex administrative processes and requiring a high level of accuracy and attention to detail. 13. Ability to make criteria-based decisions and to think critically with sound judgement. Desirable Criteria 1. A good understanding of the student experience provided at Durham University 2. Knowledge and experience of Higher Education admissions processes, including making decisions on applications. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit: • A CV..... click apply for full job details
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
24/09/2022
Full time
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
23/09/2022
Full time
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).