Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
06/12/2025
Full time
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Software Licensing Officer Department: Digital, Data & Technology Group Salary: Starting from £31,236, rising to £37,694 Contract Type: Full Time, Fixed Term Closing Date: Thursday, 08 January 2026 Interview Date: Thursday, 29 January 2026 Reference: KD13212 About the role DDaT provides support for the University of Bath's software approval and procurement. The Software Licensing Officer helps ensure compliance, value for money, and efficient provision/renewal of software licences for the university. They review software licence requests, ensuring they are effectively triaged, then liaise with colleagues, requesters, and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient, and effective processes, promoting a positive customer experience and highlighting areas for improvement. The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures, highlighting any shortfalls to the Software Licensing Manager and Director of IT Services as appropriate. They manage the licence renewal calendar to ensure prompt action before licence termination. The role holder provides information and advice to ensure compliance, coherence, co-ordination, and cost-efficient ways of securing software licences and hardware contracts. They deputise for the Manager of Software Licensing when required. The incumbent must establish positive relationships with DDaT teams, especially Cyber, Service Desk, and Procurement, plus university-wide product owners, to deliver an efficient, effective service and value for money for the organisation. About you You will: Be attentive to detail and committed to delivering an exemplary customer experience Approach your work positively and proactively, enjoying and succeeding in the role Have proven success in an IT customer service environment, delivering outputs on time and to quality standards Identify and implement improvements to ensure requests are processed efficiently and effectively Work with minimal supervision, while knowing when to seek advice Have the confidence to say no when required and make informed decisions Enjoy problem-solving and steadily building your IT software knowledge base Further information This role is offered on a fixed-term basis (36.5 hours per week), starting in February 2026, with an expected end date of 12 February 2027. For an informal discussion about the role, please contact Jyoti Patel - Software Licensing Manager, or Adrian Hooper - IT Service Manager (Specialist). However, please ensure that you submit your application through the university's website. We consider ourselves to be a university where difference is celebrated, respected, and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader and an autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you We're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer: Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work-life balance A wide range of personal and professional development opportunities, including Apprenticeships, LinkedIn Learning, and more Free entry to the Holburne Museum in Bath Local discounts and more A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance Visa reimbursement and an Interest-Free Loan to help with the cost of some immigration expenses Find out more about our benefits and watch the video on our website to hear from our staff about what makes the University of Bath a great place to work, as well as following us on X and LinkedIn. Right to Work in the UK: We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship, and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage. JBRP1_UKTJ
05/12/2025
Full time
Software Licensing Officer Department: Digital, Data & Technology Group Salary: Starting from £31,236, rising to £37,694 Contract Type: Full Time, Fixed Term Closing Date: Thursday, 08 January 2026 Interview Date: Thursday, 29 January 2026 Reference: KD13212 About the role DDaT provides support for the University of Bath's software approval and procurement. The Software Licensing Officer helps ensure compliance, value for money, and efficient provision/renewal of software licences for the university. They review software licence requests, ensuring they are effectively triaged, then liaise with colleagues, requesters, and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient, and effective processes, promoting a positive customer experience and highlighting areas for improvement. The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures, highlighting any shortfalls to the Software Licensing Manager and Director of IT Services as appropriate. They manage the licence renewal calendar to ensure prompt action before licence termination. The role holder provides information and advice to ensure compliance, coherence, co-ordination, and cost-efficient ways of securing software licences and hardware contracts. They deputise for the Manager of Software Licensing when required. The incumbent must establish positive relationships with DDaT teams, especially Cyber, Service Desk, and Procurement, plus university-wide product owners, to deliver an efficient, effective service and value for money for the organisation. About you You will: Be attentive to detail and committed to delivering an exemplary customer experience Approach your work positively and proactively, enjoying and succeeding in the role Have proven success in an IT customer service environment, delivering outputs on time and to quality standards Identify and implement improvements to ensure requests are processed efficiently and effectively Work with minimal supervision, while knowing when to seek advice Have the confidence to say no when required and make informed decisions Enjoy problem-solving and steadily building your IT software knowledge base Further information This role is offered on a fixed-term basis (36.5 hours per week), starting in February 2026, with an expected end date of 12 February 2027. For an informal discussion about the role, please contact Jyoti Patel - Software Licensing Manager, or Adrian Hooper - IT Service Manager (Specialist). However, please ensure that you submit your application through the university's website. We consider ourselves to be a university where difference is celebrated, respected, and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader and an autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you We're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer: Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work-life balance A wide range of personal and professional development opportunities, including Apprenticeships, LinkedIn Learning, and more Free entry to the Holburne Museum in Bath Local discounts and more A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance Visa reimbursement and an Interest-Free Loan to help with the cost of some immigration expenses Find out more about our benefits and watch the video on our website to hear from our staff about what makes the University of Bath a great place to work, as well as following us on X and LinkedIn. Right to Work in the UK: We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship, and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage. JBRP1_UKTJ
Hybrid - Leeds, Sheffield and Manchester £28,000 - £32,000 Transforming Learning is a visionary education group dedicated to helping schools use technology and data more effectively to improve outcomes for all learners. We work with over 5,000 schools and are home to Turn IT On, School ICT, SalamanderSoft, Vital York, Locker, SBM Services and GDPR Sentry.We're now looking for a Data Protection Consultant to join our team. This is a fantastic opportunity for someone who enjoys working with data, thrives in a collaborative environment, and wants to make a real difference.This role involves travelling to multiple locations around the Yorkshire area, the ideal candidate would be located in Leeds, Sheffield or Manchester. Applicants must own there own vehicle and hold a full UK driving license. As a Data Protection Consultant, you will support your clients in providing advice and ongoing support on the implementation, management, and compliance with Data Protection legislation. This will involve remote and on-site visits as required to support schools in establishing an effective data protection culture. The role involves conducting data protection audits to review existing data handling practice, identify the gaps in both processes or knowledge and support the school to make progress. The role includes delivery of data protection training to upskill staff to ensure safe use of data.The ideal candidate should have excellent customer service and communication skills along with a broad knowledge of the data protection sector. An understanding of DPA 2018, UK GDPR and FOIA legislation is essential with the motivation to obtain a professional Data Protection Officer qualification. What we're looking for An understanding of current data protection legislation and/or a willingness to increase knowledge Experience of working unsupervised, and using your own initiative, as well as taking ownership of problems and solving them promptly wherever possible Experience and the ability to keep accurate records and data, in both an organised and accessible manner A careful and meticulous approach to case handling details Experience of organising and planning your own workload, with an ability to prioritise tasks to be able to meet various competing deadlines Knowledge of the education's environment would be advantageous but not essential. Full training will be provided, and Data Protection practitioner training can be considered for individuals wishing to improve their knowledge of data privacy and data protection.The role is a full or part time remote field-based role so candidates must have their own transport and be willing to travel as required to turn IT on & GDPR Sentry customers.In return, we are offering a salary of between £28,000 - £32,000, business mileage, salary sacrifice pension scheme, a benefits & wellbeing hub including an electric car lease scheme, employee assistance programme, cycle & ebike scheme and an eye care voucher scheme. Why join us? We're proud of our friendly, inclusive culture and commitment to professional growth. You'll have the chance to develop your skills, work with a supportive team, and contribute to a mission that truly matters: helping schools transform learning for every pupil.This is a Hybrid role, with occasional travel to other company sites and schools (Roughly 10 visits a year). A driving licence and access to your own vehicle are essential."Transforming Learning Group is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment"."Happy to talk flexible working".REF-
05/12/2025
Full time
Hybrid - Leeds, Sheffield and Manchester £28,000 - £32,000 Transforming Learning is a visionary education group dedicated to helping schools use technology and data more effectively to improve outcomes for all learners. We work with over 5,000 schools and are home to Turn IT On, School ICT, SalamanderSoft, Vital York, Locker, SBM Services and GDPR Sentry.We're now looking for a Data Protection Consultant to join our team. This is a fantastic opportunity for someone who enjoys working with data, thrives in a collaborative environment, and wants to make a real difference.This role involves travelling to multiple locations around the Yorkshire area, the ideal candidate would be located in Leeds, Sheffield or Manchester. Applicants must own there own vehicle and hold a full UK driving license. As a Data Protection Consultant, you will support your clients in providing advice and ongoing support on the implementation, management, and compliance with Data Protection legislation. This will involve remote and on-site visits as required to support schools in establishing an effective data protection culture. The role involves conducting data protection audits to review existing data handling practice, identify the gaps in both processes or knowledge and support the school to make progress. The role includes delivery of data protection training to upskill staff to ensure safe use of data.The ideal candidate should have excellent customer service and communication skills along with a broad knowledge of the data protection sector. An understanding of DPA 2018, UK GDPR and FOIA legislation is essential with the motivation to obtain a professional Data Protection Officer qualification. What we're looking for An understanding of current data protection legislation and/or a willingness to increase knowledge Experience of working unsupervised, and using your own initiative, as well as taking ownership of problems and solving them promptly wherever possible Experience and the ability to keep accurate records and data, in both an organised and accessible manner A careful and meticulous approach to case handling details Experience of organising and planning your own workload, with an ability to prioritise tasks to be able to meet various competing deadlines Knowledge of the education's environment would be advantageous but not essential. Full training will be provided, and Data Protection practitioner training can be considered for individuals wishing to improve their knowledge of data privacy and data protection.The role is a full or part time remote field-based role so candidates must have their own transport and be willing to travel as required to turn IT on & GDPR Sentry customers.In return, we are offering a salary of between £28,000 - £32,000, business mileage, salary sacrifice pension scheme, a benefits & wellbeing hub including an electric car lease scheme, employee assistance programme, cycle & ebike scheme and an eye care voucher scheme. Why join us? We're proud of our friendly, inclusive culture and commitment to professional growth. You'll have the chance to develop your skills, work with a supportive team, and contribute to a mission that truly matters: helping schools transform learning for every pupil.This is a Hybrid role, with occasional travel to other company sites and schools (Roughly 10 visits a year). A driving licence and access to your own vehicle are essential."Transforming Learning Group is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment"."Happy to talk flexible working".REF-
Hybrid - Oxfordshire, Gloucestershire & Northampton £28,000 - £32,000 Transforming Learning is a visionary education group dedicated to helping schools use technology and data more effectively to improve outcomes for all learners. We work with over 5,000 schools and are home to Turn IT On, School ICT, SalamanderSoft, Vital York, Locker, SBM Services and GDPR Sentry.We're now looking for a Data Protection Consultant to join our team. This is a fantastic opportunity for someone who enjoys working with data, thrives in a collaborative environment, and wants to make a real difference.This role involves travelling to multiple locations, the ideal candidate would be located in Oxfordshire, Gloucestershire or Northampton. Applicants must own there own vehicle and hold a full UK driving license. As a Data Protection Consultant, you will support your clients in providing advice and ongoing support on the implementation, management, and compliance with Data Protection legislation. This will involve remote and on-site visits as required to support schools in establishing an effective data protection culture. The role involves conducting data protection audits to review existing data handling practice, identify the gaps in both processes or knowledge and support the school to make progress. The role includes delivery of data protection training to upskill staff to ensure safe use of data.The ideal candidate should have excellent customer service and communication skills along with a broad knowledge of the data protection sector. An understanding of DPA 2018, UK GDPR and FOIA legislation is essential with the motivation to obtain a professional Data Protection Officer qualification. What we're looking for An understanding of current data protection legislation and/or a willingness to increase knowledge Experience of working unsupervised, and using your own initiative, as well as taking ownership of problems and solving them promptly wherever possible Experience and the ability to keep accurate records and data, in both an organised and accessible manner A careful and meticulous approach to case handling details Experience of organising and planning your own workload, with an ability to prioritise tasks to be able to meet various competing deadlines Knowledge of the education's environment would be advantageous but not essential. Full training will be provided, and Data Protection practitioner training can be considered for individuals wishing to improve their knowledge of data privacy and data protection.The role is a full or part time remote field-based role so candidates must have their own transport and be willing to travel as required to turn IT on & GDPR Sentry customers.In return, we are offering a salary of between £28,000 - £32,000, business mileage, salary sacrifice pension scheme, a benefits & wellbeing hub including an electric car lease scheme, employee assistance programme, cycle & ebike scheme and an eye care voucher scheme. Why join us? We're proud of our friendly, inclusive culture and commitment to professional growth. You'll have the chance to develop your skills, work with a supportive team, and contribute to a mission that truly matters: helping schools transform learning for every pupil.This is a Hybrid role, with occasional travel to other company sites and schools (Roughly 10 visits a year). A driving licence and access to your own vehicle are essential."Transforming Learning Group is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment"."Happy to talk flexible working".REF-
05/12/2025
Full time
Hybrid - Oxfordshire, Gloucestershire & Northampton £28,000 - £32,000 Transforming Learning is a visionary education group dedicated to helping schools use technology and data more effectively to improve outcomes for all learners. We work with over 5,000 schools and are home to Turn IT On, School ICT, SalamanderSoft, Vital York, Locker, SBM Services and GDPR Sentry.We're now looking for a Data Protection Consultant to join our team. This is a fantastic opportunity for someone who enjoys working with data, thrives in a collaborative environment, and wants to make a real difference.This role involves travelling to multiple locations, the ideal candidate would be located in Oxfordshire, Gloucestershire or Northampton. Applicants must own there own vehicle and hold a full UK driving license. As a Data Protection Consultant, you will support your clients in providing advice and ongoing support on the implementation, management, and compliance with Data Protection legislation. This will involve remote and on-site visits as required to support schools in establishing an effective data protection culture. The role involves conducting data protection audits to review existing data handling practice, identify the gaps in both processes or knowledge and support the school to make progress. The role includes delivery of data protection training to upskill staff to ensure safe use of data.The ideal candidate should have excellent customer service and communication skills along with a broad knowledge of the data protection sector. An understanding of DPA 2018, UK GDPR and FOIA legislation is essential with the motivation to obtain a professional Data Protection Officer qualification. What we're looking for An understanding of current data protection legislation and/or a willingness to increase knowledge Experience of working unsupervised, and using your own initiative, as well as taking ownership of problems and solving them promptly wherever possible Experience and the ability to keep accurate records and data, in both an organised and accessible manner A careful and meticulous approach to case handling details Experience of organising and planning your own workload, with an ability to prioritise tasks to be able to meet various competing deadlines Knowledge of the education's environment would be advantageous but not essential. Full training will be provided, and Data Protection practitioner training can be considered for individuals wishing to improve their knowledge of data privacy and data protection.The role is a full or part time remote field-based role so candidates must have their own transport and be willing to travel as required to turn IT on & GDPR Sentry customers.In return, we are offering a salary of between £28,000 - £32,000, business mileage, salary sacrifice pension scheme, a benefits & wellbeing hub including an electric car lease scheme, employee assistance programme, cycle & ebike scheme and an eye care voucher scheme. Why join us? We're proud of our friendly, inclusive culture and commitment to professional growth. You'll have the chance to develop your skills, work with a supportive team, and contribute to a mission that truly matters: helping schools transform learning for every pupil.This is a Hybrid role, with occasional travel to other company sites and schools (Roughly 10 visits a year). A driving licence and access to your own vehicle are essential."Transforming Learning Group is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment"."Happy to talk flexible working".REF-
IT Product Lead We are looking for an experienced and innovative Product Lead to join the IT team specialising in the implementation and development of the Witness Service case management system, WitnessBox 2.0. This role is home-based within England or Wales. Position: 6484 IT Product Lead- Witness Box Location: Remote Hours: Full time 37.5 hours per week. Monday to Friday 9-5 Contract: Permanent Salary: £42,521 per annum Closing Date: 31st December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. About the Role As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of the Witness Service case management system, WitnessBox 2.0. You will be responsible for driving the advancement of the WitnessBox user specification, ensuring it is developed in collaboration with colleagues, the Ministry of Justice (MOJ), and other stakeholders. This includes managing the change control process, overseeing audits, monitoring system performance, and leading improvements. Your responsibilities will include: Managing the WitnessBox change control process and ensuring compliance. Leading the development and continual improvement of WitnessBox policies and procedures. Overseeing testing strategies and user acceptance testing (UAT). Maintaining training resources and induction plans. Engaging stakeholders and converting requirements into business needs. Undertaking data analysis and reporting to inform system enhancements. About You You will have a proven track record in product leadership, with experience in managing digital products or services through various development phases. You will be confident in applying Agile methodologies, translating business needs into deliverables, and collaborating with stakeholders to deliver effective solutions. You will need: Experience in product or programme leadership to achieve strategic objectives. Strong knowledge of Agile, Lean, or user-focused methodologies. Ability to manage product delivery across different phases of development. Excellent problem-solving and stakeholder engagement skills. Strong organisational and time management skills. Competent IT skills and familiarity with digital product management principles. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Product Lead, IT Product Lead, Digital Product Lead, Product Officer, IT Product Officer, Digital Product Officer, Product Manager, IT Product Manager, Digital Product Manager. Please note this role is being advertised by NFP People on behalf of our client.
05/12/2025
Full time
IT Product Lead We are looking for an experienced and innovative Product Lead to join the IT team specialising in the implementation and development of the Witness Service case management system, WitnessBox 2.0. This role is home-based within England or Wales. Position: 6484 IT Product Lead- Witness Box Location: Remote Hours: Full time 37.5 hours per week. Monday to Friday 9-5 Contract: Permanent Salary: £42,521 per annum Closing Date: 31st December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. About the Role As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of the Witness Service case management system, WitnessBox 2.0. You will be responsible for driving the advancement of the WitnessBox user specification, ensuring it is developed in collaboration with colleagues, the Ministry of Justice (MOJ), and other stakeholders. This includes managing the change control process, overseeing audits, monitoring system performance, and leading improvements. Your responsibilities will include: Managing the WitnessBox change control process and ensuring compliance. Leading the development and continual improvement of WitnessBox policies and procedures. Overseeing testing strategies and user acceptance testing (UAT). Maintaining training resources and induction plans. Engaging stakeholders and converting requirements into business needs. Undertaking data analysis and reporting to inform system enhancements. About You You will have a proven track record in product leadership, with experience in managing digital products or services through various development phases. You will be confident in applying Agile methodologies, translating business needs into deliverables, and collaborating with stakeholders to deliver effective solutions. You will need: Experience in product or programme leadership to achieve strategic objectives. Strong knowledge of Agile, Lean, or user-focused methodologies. Ability to manage product delivery across different phases of development. Excellent problem-solving and stakeholder engagement skills. Strong organisational and time management skills. Competent IT skills and familiarity with digital product management principles. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Product Lead, IT Product Lead, Digital Product Lead, Product Officer, IT Product Officer, Digital Product Officer, Product Manager, IT Product Manager, Digital Product Manager. Please note this role is being advertised by NFP People on behalf of our client.
Web Officer BirminghamWe have an exciting opportunity for a Web Officer to join our team, with hybrid working on a permanent basis. In return, you will receive a competitive starting salary of £30,518 - £33,699 per annum, depending on experience.The Web Officer plays a key role in supporting the organisation's digital infrastructure, ensuring that our website and associated digital platforms are engaging, functional, and compliant with brand and accessibility standards.You'll be responsible for maintaining, updating and enhancing The Vegan Society website and assisting in the delivery of digital initiatives that underpin strategic communications and engagement objectives. What we offer: - A fun and supportive team.- A solutions-focused atmosphere and hard-working environment.- Flexible working hours.- Employee Assistance Programme and health cash-back scheme.- Cycle-to-work scheme.- Animal companion compassionate leave.- Ethical pension scheme (5-7% employer contribution).- Death in service benefit.- 28 days' leave + 8 bank holidays.- Climate Perks Policy (up to six days additional paid time off when choosing sustainable transportation for foreign holidays).- Central Birmingham office location. Key responsibilities will include: - Developing, editing and maintaining website content to ensure accuracy, accessibility, engagement and brand consistency.- Maintain designated website sections, including maintaining webforms, events and job listings, ensuring they remain up-to-date.- Liaise with external suppliers for technical maintenance, issue resolution and performance optimisation.- Assist the Senior Digital Communications Officer (SDCO) in developing new digital projects and managing existing ones.- Manage user accounts for the website and other web-based tools.- Support the administration of Google Analytics, Simple Analytics, Google Ads, Google Search Console, and Google Tag Manager (training provided).- Monitor and manage the Google Ads account following training, ensuring compliance and performance optimisation.- Conduct regular website monitoring, including performance, security, and cookie audits, escalating issues where required.- Work collaboratively with the Digital Communications team to analyse digital performance across platforms.- Support the SDCO to produce and present reports on website performance to the Head of Communications, identifying key insights and trends.- Cover social media moderation as required (training provided).- Deliver training sessions and create documentation to support staff in using digital tools and managing web content.- Provide responsive assistance to staff requiring help with website content creation or technical support.- Manage the web support inbox, addressing technical queries or referring them to the relevant contact.- Monitor and respond to reviews or feedback associated with digital products, such as apps, in collaboration with relevant teams.- Assist the SDCO with assigning and supporting Web Volunteers with tasks. Who are we looking for? Essential:- Someone with digital expertise: proficiency in managing and optimising digital platforms.- Strong communication skills and the ability to collaborate across teams with internal and external stakeholders to deliver cohesive outputs.- You will need to be able to deliver consistently to a high standard, managing competing priorities effectively.- An eye for innovation, identifying and implementing improvements to enhance user experience and engagement.- Someone who follows a vegan lifestyle and is passionate about animal welfare, human and planetary health.- An organised and enthusiastic team player with excellent time management skills.- Experience managing content within a CMS.- Working knowledge of HTML and CSS.- High attention to detail and adherence to brand and accessibility guidelines.Desirable:- Experience with Google Ads, Analytics, or similar digital platforms.- Previous experience in a digital communications or marketing role.For a full list of duties, responsibilities and personal criteria, please refer to the full job description and person specification.Closing date for applications: 10/12/25The Vegan Society are actively recruiting for this position and may contact shortlisted candidates prior to the published closing date, so early applications are encouraged. About us: The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media. Equality, Diversity and Inclusion: The Vegan Society values equality, diversity and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.It is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle.If you are interested in applying for the role, please click on the Apply button.
05/12/2025
Full time
Web Officer BirminghamWe have an exciting opportunity for a Web Officer to join our team, with hybrid working on a permanent basis. In return, you will receive a competitive starting salary of £30,518 - £33,699 per annum, depending on experience.The Web Officer plays a key role in supporting the organisation's digital infrastructure, ensuring that our website and associated digital platforms are engaging, functional, and compliant with brand and accessibility standards.You'll be responsible for maintaining, updating and enhancing The Vegan Society website and assisting in the delivery of digital initiatives that underpin strategic communications and engagement objectives. What we offer: - A fun and supportive team.- A solutions-focused atmosphere and hard-working environment.- Flexible working hours.- Employee Assistance Programme and health cash-back scheme.- Cycle-to-work scheme.- Animal companion compassionate leave.- Ethical pension scheme (5-7% employer contribution).- Death in service benefit.- 28 days' leave + 8 bank holidays.- Climate Perks Policy (up to six days additional paid time off when choosing sustainable transportation for foreign holidays).- Central Birmingham office location. Key responsibilities will include: - Developing, editing and maintaining website content to ensure accuracy, accessibility, engagement and brand consistency.- Maintain designated website sections, including maintaining webforms, events and job listings, ensuring they remain up-to-date.- Liaise with external suppliers for technical maintenance, issue resolution and performance optimisation.- Assist the Senior Digital Communications Officer (SDCO) in developing new digital projects and managing existing ones.- Manage user accounts for the website and other web-based tools.- Support the administration of Google Analytics, Simple Analytics, Google Ads, Google Search Console, and Google Tag Manager (training provided).- Monitor and manage the Google Ads account following training, ensuring compliance and performance optimisation.- Conduct regular website monitoring, including performance, security, and cookie audits, escalating issues where required.- Work collaboratively with the Digital Communications team to analyse digital performance across platforms.- Support the SDCO to produce and present reports on website performance to the Head of Communications, identifying key insights and trends.- Cover social media moderation as required (training provided).- Deliver training sessions and create documentation to support staff in using digital tools and managing web content.- Provide responsive assistance to staff requiring help with website content creation or technical support.- Manage the web support inbox, addressing technical queries or referring them to the relevant contact.- Monitor and respond to reviews or feedback associated with digital products, such as apps, in collaboration with relevant teams.- Assist the SDCO with assigning and supporting Web Volunteers with tasks. Who are we looking for? Essential:- Someone with digital expertise: proficiency in managing and optimising digital platforms.- Strong communication skills and the ability to collaborate across teams with internal and external stakeholders to deliver cohesive outputs.- You will need to be able to deliver consistently to a high standard, managing competing priorities effectively.- An eye for innovation, identifying and implementing improvements to enhance user experience and engagement.- Someone who follows a vegan lifestyle and is passionate about animal welfare, human and planetary health.- An organised and enthusiastic team player with excellent time management skills.- Experience managing content within a CMS.- Working knowledge of HTML and CSS.- High attention to detail and adherence to brand and accessibility guidelines.Desirable:- Experience with Google Ads, Analytics, or similar digital platforms.- Previous experience in a digital communications or marketing role.For a full list of duties, responsibilities and personal criteria, please refer to the full job description and person specification.Closing date for applications: 10/12/25The Vegan Society are actively recruiting for this position and may contact shortlisted candidates prior to the published closing date, so early applications are encouraged. About us: The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media. Equality, Diversity and Inclusion: The Vegan Society values equality, diversity and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.It is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle.If you are interested in applying for the role, please click on the Apply button.
Head of Data - Data Architecture, Data Strategy/Governance, Data Science/Analysis/Engineering; frameworks, data operating model (TOM), compliance, risk, automation; management information (MI) reporting, PowerBI, SQL, ADF, Azure Data Warehousing / Data Lakes. Permanent, London / Hybrid (3/2) c.£150k (Negotiable) +Bonus +Benefits Global organisation seeks Head of Data to lead strategy around data architecture, data governance, platform enhancement and MI reporting development across all systems which support business decisions and improve operations. Working in a senior level capacity, initially within an individual contributors role (initially) the Head of Data will undertake a number of strategic and tactical duties including: Developing data initiatives in line with wider business strategy Engage with senior business leaders and technology management to design a Target Data Operating Model Develop the firms AI / NLP strategy, roadmap and capability utilising emerging data science approaches where applicable Optimise existing technology to support / develop the ongoing data architecture roadmap in relation to business operations Enhance the Management Information Reporting Dashboard / DV landscape defining standards and improving output in a variety of products, albeit with a strong focus on PowerBI / Power Automate and the broader Microsoft stack Lead governance processes for data access and stewardship (inc regulatory compliance aspects) and build out the function collaborating with IT security teams / CISO where appropriate Build out and lead a multi-disciplinary team of data focussed personnel We seek a senior level Data Manager with significant experience engaging with C-Level execs who possess a range of hands-on, tactical and strategic skills and experience including: Extensive experience in developing data strategy, governance, architecture and data integration Enhancement of data orchestration across all relevant systems (Sharepoint/MSFT Stack, CRM, Finance, HRIS, various industry specific Commercial/Business Systems - relevant to your background) in order to meet the needs of the strategic data roadmap Experience of identifying and selecting appropriate reporting platforms and tools and background in hands-on development of platforms/dashboards inc SQL, ADF, PowerBI etc Management and leadership of multi-disciplinary teams within data - Data Science, Data Analysis, Engineering/ETL, Data Visualisation Experience of developing and, critically, delivering AI / NLP / ML and predictive analytics capability within commercial environments. Experience of ensuring that all data-related activities comply with regulatory industry standards An ability to influence across all departments at the most senior level of a global organisation We are open to receiving applications from across a broad range of industries including Professional Services, Legal Services, Financial Services or Consultancy inc Deloitte, PwC, KMPG, Accenture, EY, McKinsey & Company etc albeit with significant experience gained inhouse developing, implementing and delivering a data strategy over a number of years. You may have been working as a Head of Data, Lead Data Scientist, Chief Data Officer, Data Engineering Manager or Lead (Senior) Data Analyst but we are open to discussion based on experience. You will possess exceptional communication skills and have the commercial acumen to be able to influence at the most senior level of this global organisation utilising experience working in similar inhouse / clientside environments (experience previously in consulting would be valuable in addition to this inhouse experience). Excellent opportunity to develop data strategy combining advanced analytics with business intelligence, and lead the enhancement of enterprise-wide data solutions across a global organisation.
05/12/2025
Full time
Head of Data - Data Architecture, Data Strategy/Governance, Data Science/Analysis/Engineering; frameworks, data operating model (TOM), compliance, risk, automation; management information (MI) reporting, PowerBI, SQL, ADF, Azure Data Warehousing / Data Lakes. Permanent, London / Hybrid (3/2) c.£150k (Negotiable) +Bonus +Benefits Global organisation seeks Head of Data to lead strategy around data architecture, data governance, platform enhancement and MI reporting development across all systems which support business decisions and improve operations. Working in a senior level capacity, initially within an individual contributors role (initially) the Head of Data will undertake a number of strategic and tactical duties including: Developing data initiatives in line with wider business strategy Engage with senior business leaders and technology management to design a Target Data Operating Model Develop the firms AI / NLP strategy, roadmap and capability utilising emerging data science approaches where applicable Optimise existing technology to support / develop the ongoing data architecture roadmap in relation to business operations Enhance the Management Information Reporting Dashboard / DV landscape defining standards and improving output in a variety of products, albeit with a strong focus on PowerBI / Power Automate and the broader Microsoft stack Lead governance processes for data access and stewardship (inc regulatory compliance aspects) and build out the function collaborating with IT security teams / CISO where appropriate Build out and lead a multi-disciplinary team of data focussed personnel We seek a senior level Data Manager with significant experience engaging with C-Level execs who possess a range of hands-on, tactical and strategic skills and experience including: Extensive experience in developing data strategy, governance, architecture and data integration Enhancement of data orchestration across all relevant systems (Sharepoint/MSFT Stack, CRM, Finance, HRIS, various industry specific Commercial/Business Systems - relevant to your background) in order to meet the needs of the strategic data roadmap Experience of identifying and selecting appropriate reporting platforms and tools and background in hands-on development of platforms/dashboards inc SQL, ADF, PowerBI etc Management and leadership of multi-disciplinary teams within data - Data Science, Data Analysis, Engineering/ETL, Data Visualisation Experience of developing and, critically, delivering AI / NLP / ML and predictive analytics capability within commercial environments. Experience of ensuring that all data-related activities comply with regulatory industry standards An ability to influence across all departments at the most senior level of a global organisation We are open to receiving applications from across a broad range of industries including Professional Services, Legal Services, Financial Services or Consultancy inc Deloitte, PwC, KMPG, Accenture, EY, McKinsey & Company etc albeit with significant experience gained inhouse developing, implementing and delivering a data strategy over a number of years. You may have been working as a Head of Data, Lead Data Scientist, Chief Data Officer, Data Engineering Manager or Lead (Senior) Data Analyst but we are open to discussion based on experience. You will possess exceptional communication skills and have the commercial acumen to be able to influence at the most senior level of this global organisation utilising experience working in similar inhouse / clientside environments (experience previously in consulting would be valuable in addition to this inhouse experience). Excellent opportunity to develop data strategy combining advanced analytics with business intelligence, and lead the enhancement of enterprise-wide data solutions across a global organisation.
Clear IT Recruitment Limited
Loughborough, Leicestershire
My client, a local government body, is seeking a Head of ICT & Data Security to join their team in Loughborough. About the Role We're looking for an experienced IT Security and Governance Manager to lead the our client's information security, cyber resilience, and ICT governance work. In this role, you'll make sure our systems, data, and networks stay secure, reliable, and compliant. You'll manage cyber and data protection risks, oversee our technical infrastructure, and ensure we meet key security standards such as ISO 27001, Cyber Essentials, PSN, and PCI-DSS. You'll also manage our client's corporate insurance function, helping ensure our policies and coverage are robust and compliant. What You'll Do • Lead the development and implementation of IT and information security policies and controls. • Oversee the cyber security posture, risk management, and incident response. • Manage compliance for Data Protection, Freedom of Information (FOI), and Subject Access Requests (SARs). • Monitor and improve the network and server infrastructure (on-premise and cloud). • Promote cyber awareness and best practice across the organisation. • Ensure successful completion of security audits and certifications (ISO 27001, Cyber Essentials, PSN, PCI-DSS). • Manage the corporate insurance service, working with governance officers and external partners. • Build strong working relationships with internal teams, senior managers, and external regulators such as the ICO. Essential skills and experience: • Experience managing a multi-disciplinary technical or IT security team. • In-depth understanding of information security, data protection, and compliance. • Strong technical knowledge of networks, infrastructure, and cloud environments. • Experience managing risk assessments, incident response, and security operations. • Excellent problem-solving, communication, and leadership skills. Desirable qualifications and experience: • CISM, CISSP, ISO 27001 Lead Implementer/Auditor, or ITIL certification. • Experience with frameworks such as PSN, PCI-DSS, NHS DSP Toolkit, or CAF. • Understanding of insurance laws and governance Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
05/12/2025
Full time
My client, a local government body, is seeking a Head of ICT & Data Security to join their team in Loughborough. About the Role We're looking for an experienced IT Security and Governance Manager to lead the our client's information security, cyber resilience, and ICT governance work. In this role, you'll make sure our systems, data, and networks stay secure, reliable, and compliant. You'll manage cyber and data protection risks, oversee our technical infrastructure, and ensure we meet key security standards such as ISO 27001, Cyber Essentials, PSN, and PCI-DSS. You'll also manage our client's corporate insurance function, helping ensure our policies and coverage are robust and compliant. What You'll Do • Lead the development and implementation of IT and information security policies and controls. • Oversee the cyber security posture, risk management, and incident response. • Manage compliance for Data Protection, Freedom of Information (FOI), and Subject Access Requests (SARs). • Monitor and improve the network and server infrastructure (on-premise and cloud). • Promote cyber awareness and best practice across the organisation. • Ensure successful completion of security audits and certifications (ISO 27001, Cyber Essentials, PSN, PCI-DSS). • Manage the corporate insurance service, working with governance officers and external partners. • Build strong working relationships with internal teams, senior managers, and external regulators such as the ICO. Essential skills and experience: • Experience managing a multi-disciplinary technical or IT security team. • In-depth understanding of information security, data protection, and compliance. • Strong technical knowledge of networks, infrastructure, and cloud environments. • Experience managing risk assessments, incident response, and security operations. • Excellent problem-solving, communication, and leadership skills. Desirable qualifications and experience: • CISM, CISSP, ISO 27001 Lead Implementer/Auditor, or ITIL certification. • Experience with frameworks such as PSN, PCI-DSS, NHS DSP Toolkit, or CAF. • Understanding of insurance laws and governance Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Information Security and Governance Officer Location: Bexleyheath Job Type: Temporary (6 months) with potential for permanent Salary: £127 per day We are seeking an Information Security and Governance Officer to join a local authority based in Bexleyheath. This role offers an immediate start and is an excellent opportunity for individuals with strong administrative backgrounds and relevant governance experience looking to advance their careers. Day-to-day of the role: Policy Support: Assist with the maintenance and implementation of the Council's Information Governance Framework, policies, and procedures. Security Standards: Monitor compliance with information security and data handling policies, identifying and reporting potential risks or non-compliance. Information Risk: Contribute to the management of information risks, ensuring these are logged and escalated in accordance with agreed processes. Data Sharing: Review and record data sharing arrangements and support the completion of data sharing agreements and contracts under supervision. Statutory Requests: Manage or assist with the processing of requests made under FOIA, EIR, and Subject Access Requests (SARs), ensuring statutory deadlines are met and exemptions are correctly applied. Breach Management: Assist with the investigation and recording of information security incidents, ensuring lessons learned and follow-up actions are implemented. Auditing and Monitoring: Carry out checks and support audit activities to monitor compliance with information governance policies and standards. Reporting: Assist in preparing reports, statistics, and recommendations for management groups and committees. Training and Awareness: Support the delivery of corporate training and awareness activities on information governance, privacy, and security. Required Skills & Qualifications: Experience in administrative roles with a focus on governance. Familiarity with UK GDPR, the Data Protection Act 2018, the Freedom of Information Act 2000, and the Environmental Information Regulations 2004. Ability to handle complex data protection and information security requirements. Strong communication skills, capable of working with sensitivity and discretion. Ability to manage competing priorities and meet statutory deadlines with accuracy and attention to detail. Benefits: Competitive daily rate with a view to a permanent position. Hybrid working model, allowing flexibility. Opportunity to work within a supportive team and contribute to significant projects. To apply for the Information Security and Governance Officer position, please submit your CV
05/12/2025
Seasonal
Information Security and Governance Officer Location: Bexleyheath Job Type: Temporary (6 months) with potential for permanent Salary: £127 per day We are seeking an Information Security and Governance Officer to join a local authority based in Bexleyheath. This role offers an immediate start and is an excellent opportunity for individuals with strong administrative backgrounds and relevant governance experience looking to advance their careers. Day-to-day of the role: Policy Support: Assist with the maintenance and implementation of the Council's Information Governance Framework, policies, and procedures. Security Standards: Monitor compliance with information security and data handling policies, identifying and reporting potential risks or non-compliance. Information Risk: Contribute to the management of information risks, ensuring these are logged and escalated in accordance with agreed processes. Data Sharing: Review and record data sharing arrangements and support the completion of data sharing agreements and contracts under supervision. Statutory Requests: Manage or assist with the processing of requests made under FOIA, EIR, and Subject Access Requests (SARs), ensuring statutory deadlines are met and exemptions are correctly applied. Breach Management: Assist with the investigation and recording of information security incidents, ensuring lessons learned and follow-up actions are implemented. Auditing and Monitoring: Carry out checks and support audit activities to monitor compliance with information governance policies and standards. Reporting: Assist in preparing reports, statistics, and recommendations for management groups and committees. Training and Awareness: Support the delivery of corporate training and awareness activities on information governance, privacy, and security. Required Skills & Qualifications: Experience in administrative roles with a focus on governance. Familiarity with UK GDPR, the Data Protection Act 2018, the Freedom of Information Act 2000, and the Environmental Information Regulations 2004. Ability to handle complex data protection and information security requirements. Strong communication skills, capable of working with sensitivity and discretion. Ability to manage competing priorities and meet statutory deadlines with accuracy and attention to detail. Benefits: Competitive daily rate with a view to a permanent position. Hybrid working model, allowing flexibility. Opportunity to work within a supportive team and contribute to significant projects. To apply for the Information Security and Governance Officer position, please submit your CV
Senior Applications Support Officer Location: Bristol Set-up: Hybrid Working Contract: Interim, 4 months Service Area: IT Operations - Resources Directorate We are assisting a local authority based in the South West who are looking to recruit for an experienced Senior Applications Support Officer to lead a busy Applications Support Team, ensuring the smooth running and continual improvement of the council's critical IT systems. The Council uses Unit4 ERP finance system and are in the process of migrating to Unit4 SaaS product. You must have extensive experience of using and supporting Unit4 Finance system and experience in using the AR (Account Receivable) module of the system is desireable. About the role As Senior Applications Support Officer, you will provide support to a project which is looking at making improvements to how we are collecting outstanding debt and automating process where possible. There will be a requirement to create reports/provide data to help inform decisions. You may be involved in supporting the project of the move to SaaS as well as providing 2nd line support and issue resolution. You also need to have good SQL knowledge as well as experience in creating reports in report studio including XtraReports. Oversee the day-to-day management and performance of a team of up to 10 officers responsible for supporting the council's wide range of IT applications Managing helpdesk operations, system upgrades, access management and incident resolution Leading service improvement initiatives and ensuring excellent customer service delivery Liaising with internal and external stakeholders, including suppliers, to maintain system performance and compliance Analysing system data and performance metrics to identify improvements Supporting the development of team processes and ensuring adherence to data protection, GDPR, and council standards About you Must have extensive experience of using and supporting Unit4 Finance system and experience in using the AR (Account Receivable) module You also need to have good SQL knowledge as well as experience in creating reports in report studio including XtraReports You'll bring a strong background in IT applications support, team leadership and service improvement You'll be confident in managing competing priorities, with excellent communication and analytical skills Experience of working in a large, complex organisation-ideally within local government-would be highly beneficial At Venn Group, we endeavour to respond to all applications. However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion.
05/12/2025
Contractor
Senior Applications Support Officer Location: Bristol Set-up: Hybrid Working Contract: Interim, 4 months Service Area: IT Operations - Resources Directorate We are assisting a local authority based in the South West who are looking to recruit for an experienced Senior Applications Support Officer to lead a busy Applications Support Team, ensuring the smooth running and continual improvement of the council's critical IT systems. The Council uses Unit4 ERP finance system and are in the process of migrating to Unit4 SaaS product. You must have extensive experience of using and supporting Unit4 Finance system and experience in using the AR (Account Receivable) module of the system is desireable. About the role As Senior Applications Support Officer, you will provide support to a project which is looking at making improvements to how we are collecting outstanding debt and automating process where possible. There will be a requirement to create reports/provide data to help inform decisions. You may be involved in supporting the project of the move to SaaS as well as providing 2nd line support and issue resolution. You also need to have good SQL knowledge as well as experience in creating reports in report studio including XtraReports. Oversee the day-to-day management and performance of a team of up to 10 officers responsible for supporting the council's wide range of IT applications Managing helpdesk operations, system upgrades, access management and incident resolution Leading service improvement initiatives and ensuring excellent customer service delivery Liaising with internal and external stakeholders, including suppliers, to maintain system performance and compliance Analysing system data and performance metrics to identify improvements Supporting the development of team processes and ensuring adherence to data protection, GDPR, and council standards About you Must have extensive experience of using and supporting Unit4 Finance system and experience in using the AR (Account Receivable) module You also need to have good SQL knowledge as well as experience in creating reports in report studio including XtraReports You'll bring a strong background in IT applications support, team leadership and service improvement You'll be confident in managing competing priorities, with excellent communication and analytical skills Experience of working in a large, complex organisation-ideally within local government-would be highly beneficial At Venn Group, we endeavour to respond to all applications. However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion.
Dedicate Recruitment is seeking an experienced ICT Compliance Officer on behalf of a leading charity providing education, care, and work opportunities for people with learning disabilities. This pivotal role ensures the charity s compliance with data protection regulations while supporting the continual improvement of its ICT systems and processes. The ICT Compliance Officer position is a varied role with duties including: Maintain the Information Asset Register, Conduct regular data audits, and respond to Subject Access Requests (SARs/DSARs) within required timescales. Help develop the ICT Change Management Board, Maintain Cyber Essentials compliance, Contribute to the charity s Data Committee with regular reports on audits and improvements. Supporting a number of senior managers within Information Services, the ICT Compliance Officer will support the ongoing development of the ICT Business Continuity and Disaster Recovery plans. On a personal note, you ll have demonstrable experience in GDPR compliance, data management, and ICT operations, ideally supported by formal qualifications or equivalent experience. Strong analytical, documentation, and communication skills are essential, alongside a commitment to inclusivity, confidentiality, and service excellence. A full UK driving licence and access to a vehicle are required. This is a rewarding opportunity to make a measurable impact in a purpose-driven organisation. This is an on site, full time role. Hours of work 37.5 per week, these are flexible. Dedicate Recruitment operates as a recruitment agency on behalf of permanent staff and as a recruitment business for temporary workers. In applying for this post, you agree to our T&C s, Disclaimer and Privacy Policy found on our website.
04/12/2025
Full time
Dedicate Recruitment is seeking an experienced ICT Compliance Officer on behalf of a leading charity providing education, care, and work opportunities for people with learning disabilities. This pivotal role ensures the charity s compliance with data protection regulations while supporting the continual improvement of its ICT systems and processes. The ICT Compliance Officer position is a varied role with duties including: Maintain the Information Asset Register, Conduct regular data audits, and respond to Subject Access Requests (SARs/DSARs) within required timescales. Help develop the ICT Change Management Board, Maintain Cyber Essentials compliance, Contribute to the charity s Data Committee with regular reports on audits and improvements. Supporting a number of senior managers within Information Services, the ICT Compliance Officer will support the ongoing development of the ICT Business Continuity and Disaster Recovery plans. On a personal note, you ll have demonstrable experience in GDPR compliance, data management, and ICT operations, ideally supported by formal qualifications or equivalent experience. Strong analytical, documentation, and communication skills are essential, alongside a commitment to inclusivity, confidentiality, and service excellence. A full UK driving licence and access to a vehicle are required. This is a rewarding opportunity to make a measurable impact in a purpose-driven organisation. This is an on site, full time role. Hours of work 37.5 per week, these are flexible. Dedicate Recruitment operates as a recruitment agency on behalf of permanent staff and as a recruitment business for temporary workers. In applying for this post, you agree to our T&C s, Disclaimer and Privacy Policy found on our website.
We are looking for a Senior People Officer to join our National Support Team. You ll play a key role in shaping a positive, inclusive, values-driven culture and deliver excellent HR support across the charity. This is an exciting opportunity for an experienced professional to join an innovative, supportive and purpose-driven team with opportunity for personal development and growth. Are you passionate about babies and young children having the best start in life? HENRY is a national charity that is making a real difference to the lives of young children and their families. We believe every child deserves a healthy, happy start and we work with communities across the UK to make that happen. Please go to the career page on our website for more information about the role. To apply please click on the 'apply now' button. Closing date for completed applications: 9 am Monday 15th December Task and interviews: At our office in Eynsham - date TBC Overview of role: The team: You will join our National Support Office team based in Eynsham, supporting our charitable work with families and professionals across the UK. The Senior People Officer is line managed by the Head of People who, together with outsourced support and advice, form the People function within HENRY. You will also work closely with our Finance team, IT Manager, CEO and people managers within the organisation. Work base and travel: This role works 3 days per week from our office in Eynsham (Tuesday Thursday) and two days per week remotely from home (Monday and Friday). Hours: This is a full-time role of 37.5hours per week. Employees can take advantage of our flexitime hours, choosing when to work their hours between 8am 6pm each day. Benefits package: Full time salary of £30,995.27, with opportunity for annual performance related pay increments 30 days annual leave per year plus bank holidays Flexitime hours and a flexible supportive approach to balancing work and life Enhanced Charity Sick Pay and family friendly leave (including 3 paid emergency dependants' leave days per year, enhanced maternity, paternity and adoption leave) Access to a pension scheme with a matched employer contribution of up to 6% Employee Assistance Programme, giving free and confidential access to a variety of wellbeing support services. Job Purpose To manage and enhance HR processes, support governance and the Board of Trustees, and create a positive experience for our workforce aligned with our charities values, culture and aims. Key responsibilities Core HR processes Work alongside the Head of People to develop and implement our approach to HR Provide administrative support to the Board of Trustees Core office management processes Core People processes Maintain confidential personnel files for employees, casual workers, freelancers and volunteers. Oversee a quality recruitment process that aligns to organisational need, in line with the HENRY values. Onboard new employees, casual workers, freelancers and volunteers and support a quality induction. Oversee all processes linked to the employee lifecycle, including types of leave and processing leavers. Manage HR retention periods for records and maintain accurate records Be the first port of call for queries and support the Head of People in the breadth of issues and challenges that arise. Provide accurate and detailed information to our Finance team to support monthly payroll. Provide timely and accurate reports and insights Work alongside the Head of People to develop and implement our approach to HR Maintain up to date information on current employment legislation, communicating changes through policy and internal communications. Work alongside the Head of People to continually evolve our People practices to provide the best experience for all and help achieve our charitable mission and strategy Optimising the use and impact of our digital HR system Provide support to the Board of Trustees Arrange and coordinate Board meetings and Annual General Meetings. Work with the Chief Executive to prepare and circulate papers for Board meetings. Coordinate the recruitment, onboarding and ongoing development and training of Trustees. Liaise with Trustees, responding to requests for information. Support the implementation of Charitable Governance processes and legal compliance Core office management processes Act as the primary contact for office visitors and mail Organize and maintain office filing systems, both electronic and paper-based Manage office, kitchen, and bathroom supply inventories, placing orders as needed to ensure stock availability Undertake routine health and safety responsibilities, including: Weekly, monthly, and quarterly internal fire and legionella checks Conducting H&S inductions with new staff Supporting external contractors during visits Maintain a tidy, welcoming, and safe office environment. Attitudes, behaviour and values Build respectful relationships, understanding the impact of your behaviour on others and being willing to adapt it when necessary Work effectively as a member of the team by consulting and sharing information with colleagues, managing your time to meet deadlines and preparing for meetings Maintain clear and accurate records Communicate effectively with partners Comply with all organisational policies and procedures Model HENRY values Support own development through on-going reading, research and supervision This role requires a basic DBS check Person specification Qualifications Desirable: Relevant qualification (e.g. CIPD level 3 or 5) or higher education in a relevant subject Experience Essential: Proven experience working in a People/HR role Experience of conducting DBS/PVG checks and safer recruitment practices Experience with digital HR systems Desirable: Designing and implementing HR systems and processes Previous involvement in health and safety checks and procedures Working with a charitable organisation supporting governance and the board of trustees Experience as a Company Secretary Knowledge Essential Knowledge of core HR processes including recruitment Working knowledge of UK employment law Knowledge and proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint,Teams, Sharepoint) and confidence in learning new systems Desirable Knowledge of employee, casual worker, freelancer, volunteer and trustee relationships and legal differences Knowledge of UK GDPR and how to protect and manage data Skills and attitudes Essential Strong motivation to contribute to HENRY s work and commitment to organisational values Organisational and time-management skills, with the ability to prioritise competing tasks Strong written and verbal communication skills, with attention to detail Ability to handle confidential information with discretion Professional and approachable manner, with strong interpersonal skills Ability to work independently and collaboratively as part of a team Strong organisational skills, able to work on own initiative and meet deadlines Ability to take the initiative, not only in identifying problems and opportunities, but also in suggesting and implementing solutions An eye for detail and a concern for accuracy, together with the ability to keep sight of the broad picture Willingness to undertake training
04/12/2025
Full time
We are looking for a Senior People Officer to join our National Support Team. You ll play a key role in shaping a positive, inclusive, values-driven culture and deliver excellent HR support across the charity. This is an exciting opportunity for an experienced professional to join an innovative, supportive and purpose-driven team with opportunity for personal development and growth. Are you passionate about babies and young children having the best start in life? HENRY is a national charity that is making a real difference to the lives of young children and their families. We believe every child deserves a healthy, happy start and we work with communities across the UK to make that happen. Please go to the career page on our website for more information about the role. To apply please click on the 'apply now' button. Closing date for completed applications: 9 am Monday 15th December Task and interviews: At our office in Eynsham - date TBC Overview of role: The team: You will join our National Support Office team based in Eynsham, supporting our charitable work with families and professionals across the UK. The Senior People Officer is line managed by the Head of People who, together with outsourced support and advice, form the People function within HENRY. You will also work closely with our Finance team, IT Manager, CEO and people managers within the organisation. Work base and travel: This role works 3 days per week from our office in Eynsham (Tuesday Thursday) and two days per week remotely from home (Monday and Friday). Hours: This is a full-time role of 37.5hours per week. Employees can take advantage of our flexitime hours, choosing when to work their hours between 8am 6pm each day. Benefits package: Full time salary of £30,995.27, with opportunity for annual performance related pay increments 30 days annual leave per year plus bank holidays Flexitime hours and a flexible supportive approach to balancing work and life Enhanced Charity Sick Pay and family friendly leave (including 3 paid emergency dependants' leave days per year, enhanced maternity, paternity and adoption leave) Access to a pension scheme with a matched employer contribution of up to 6% Employee Assistance Programme, giving free and confidential access to a variety of wellbeing support services. Job Purpose To manage and enhance HR processes, support governance and the Board of Trustees, and create a positive experience for our workforce aligned with our charities values, culture and aims. Key responsibilities Core HR processes Work alongside the Head of People to develop and implement our approach to HR Provide administrative support to the Board of Trustees Core office management processes Core People processes Maintain confidential personnel files for employees, casual workers, freelancers and volunteers. Oversee a quality recruitment process that aligns to organisational need, in line with the HENRY values. Onboard new employees, casual workers, freelancers and volunteers and support a quality induction. Oversee all processes linked to the employee lifecycle, including types of leave and processing leavers. Manage HR retention periods for records and maintain accurate records Be the first port of call for queries and support the Head of People in the breadth of issues and challenges that arise. Provide accurate and detailed information to our Finance team to support monthly payroll. Provide timely and accurate reports and insights Work alongside the Head of People to develop and implement our approach to HR Maintain up to date information on current employment legislation, communicating changes through policy and internal communications. Work alongside the Head of People to continually evolve our People practices to provide the best experience for all and help achieve our charitable mission and strategy Optimising the use and impact of our digital HR system Provide support to the Board of Trustees Arrange and coordinate Board meetings and Annual General Meetings. Work with the Chief Executive to prepare and circulate papers for Board meetings. Coordinate the recruitment, onboarding and ongoing development and training of Trustees. Liaise with Trustees, responding to requests for information. Support the implementation of Charitable Governance processes and legal compliance Core office management processes Act as the primary contact for office visitors and mail Organize and maintain office filing systems, both electronic and paper-based Manage office, kitchen, and bathroom supply inventories, placing orders as needed to ensure stock availability Undertake routine health and safety responsibilities, including: Weekly, monthly, and quarterly internal fire and legionella checks Conducting H&S inductions with new staff Supporting external contractors during visits Maintain a tidy, welcoming, and safe office environment. Attitudes, behaviour and values Build respectful relationships, understanding the impact of your behaviour on others and being willing to adapt it when necessary Work effectively as a member of the team by consulting and sharing information with colleagues, managing your time to meet deadlines and preparing for meetings Maintain clear and accurate records Communicate effectively with partners Comply with all organisational policies and procedures Model HENRY values Support own development through on-going reading, research and supervision This role requires a basic DBS check Person specification Qualifications Desirable: Relevant qualification (e.g. CIPD level 3 or 5) or higher education in a relevant subject Experience Essential: Proven experience working in a People/HR role Experience of conducting DBS/PVG checks and safer recruitment practices Experience with digital HR systems Desirable: Designing and implementing HR systems and processes Previous involvement in health and safety checks and procedures Working with a charitable organisation supporting governance and the board of trustees Experience as a Company Secretary Knowledge Essential Knowledge of core HR processes including recruitment Working knowledge of UK employment law Knowledge and proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint,Teams, Sharepoint) and confidence in learning new systems Desirable Knowledge of employee, casual worker, freelancer, volunteer and trustee relationships and legal differences Knowledge of UK GDPR and how to protect and manage data Skills and attitudes Essential Strong motivation to contribute to HENRY s work and commitment to organisational values Organisational and time-management skills, with the ability to prioritise competing tasks Strong written and verbal communication skills, with attention to detail Ability to handle confidential information with discretion Professional and approachable manner, with strong interpersonal skills Ability to work independently and collaboratively as part of a team Strong organisational skills, able to work on own initiative and meet deadlines Ability to take the initiative, not only in identifying problems and opportunities, but also in suggesting and implementing solutions An eye for detail and a concern for accuracy, together with the ability to keep sight of the broad picture Willingness to undertake training
Senior IT Security Officer6 Month Contract - ASAP startBirmingham - 3 days on siteInside IR35£500 - £550 This is an excellent opportunity for an experienced and proactive IT Security professional to play a critical role in the management and continuous improvement of the Security Operations function through safeguarding the information and technology systems.This company is at the heart of the British transport network and are considered as a huge part within the UK's expansion plans. As the company continues to grow, they are looking to bring on a Senior IT Security Officer to keep up with the high demand.In this varied role you will be accountable for a broad range of Security Operations activities, including proactive monitoring, incident response, threat and vulnerability management, managing the external Security Operations Centre (SOC) partnership and developing security capabilities. You will also play a key part in providing expert technical advice for risk assessments and compliance initiatives.The ideal candidate will possess strong experience in managing and delivering security operations, including planning vulnerability assessments and penetration testing, investigating security breaches, maintaining operational security processes, maturity assessments and actively contributing technical expertise to risk management. An understanding of ISO27001 and Power BI would be beneficial and having previous experience with government policies such as GovAssure or Secure by Design.This is a fantastic opportunity to directly impact the security and resilience of a major national infrastructure project, manage key security functions, and promote a culture of security, compliance, and identity across a critical programme. The Role: Lead Security Operations (SecOps). Manage SOC and build capabilities. Advise on risk assessments. Ensure security compliance. 3 Days onsite in Birmingham The Person: Experience managing penetration testing and breach investigation. Able to advise on risk and conduct maturity assessments. Have an understanding of ISO27001 and Power BI. Desirable to have familiarity with GovAssure/Secure by Design Reference Number: BBBH To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical RecruitmentThis vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment AgencyRise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
04/12/2025
Contractor
Senior IT Security Officer6 Month Contract - ASAP startBirmingham - 3 days on siteInside IR35£500 - £550 This is an excellent opportunity for an experienced and proactive IT Security professional to play a critical role in the management and continuous improvement of the Security Operations function through safeguarding the information and technology systems.This company is at the heart of the British transport network and are considered as a huge part within the UK's expansion plans. As the company continues to grow, they are looking to bring on a Senior IT Security Officer to keep up with the high demand.In this varied role you will be accountable for a broad range of Security Operations activities, including proactive monitoring, incident response, threat and vulnerability management, managing the external Security Operations Centre (SOC) partnership and developing security capabilities. You will also play a key part in providing expert technical advice for risk assessments and compliance initiatives.The ideal candidate will possess strong experience in managing and delivering security operations, including planning vulnerability assessments and penetration testing, investigating security breaches, maintaining operational security processes, maturity assessments and actively contributing technical expertise to risk management. An understanding of ISO27001 and Power BI would be beneficial and having previous experience with government policies such as GovAssure or Secure by Design.This is a fantastic opportunity to directly impact the security and resilience of a major national infrastructure project, manage key security functions, and promote a culture of security, compliance, and identity across a critical programme. The Role: Lead Security Operations (SecOps). Manage SOC and build capabilities. Advise on risk assessments. Ensure security compliance. 3 Days onsite in Birmingham The Person: Experience managing penetration testing and breach investigation. Able to advise on risk and conduct maturity assessments. Have an understanding of ISO27001 and Power BI. Desirable to have familiarity with GovAssure/Secure by Design Reference Number: BBBH To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical RecruitmentThis vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment AgencyRise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We are looking for a ICT Compliance Manager to play a key role in ensuring that the Council's ICT environment is well-documented, compliant, and aligned with best practice standards.This is a fantastic opportunity to join a supportive team during a major transformation programme, leading the creation, upkeep, and continuous improvement of ICT documentation - including policies, procedures, technical standards, and inventories - to support governance, assurance, and service development. The department is undergoing significant change and investment so this is a great time to get onboard. You will work closely with teams across the service area, coordinating record-keeping to ensure accurate, up-to-date information on ICT assets, risks, and compliance. This work will support ICT strategy, readiness for Local Government Reorganisation (LGR), and compliance with information governance, cyber security, and resilience requirements. Hybrid Working: (2 days/week in office) remote considered with bi-monthly visits. Key Responsibilities: Assist in drafting, reviewing, and maintaining ICT policies, procedures, and technical standards to ensure compliance with relevant legislation, frameworks, and best practices (e.g., ITIL, NCSC guidance). Work with ICT management to ensure all documents are current, approved, and clearly communicated. Maintain an organised and accessible ICT documentation library, ensuring consistency of format, terminology, and ownership. Implement processes for regular reviews and audits of documentation. Assist with maintaining an accurate and up-to-date asset register including records of applications, infrastructure, and hardware assets, including dependencies, integrations, and data flows. Support the identification and tracking of ICT risks, controls, and mitigations and work closely with the Corporate Governance team to ensure alignment with the Council's corporate risk framework. Collate evidence and documentation to support internal and external audits (e.g., PSN, cyber security, data protection, and business continuity reviews). Monitor compliance with ICT standards, policies, and procedures, escalating non-conformance as appropriate. What We're Looking For Essential Knowledge & Skills: Experience in ICT, compliance, or information governance roles within a complex technical environment. Strong writing, communication, and documentation skills with a keen attention to detail. Understanding of ICT infrastructure, applications, and service delivery models. Familiarity with ICT policy frameworks, standards, and risk management principles. Ability to translate technical concepts into clear, accessible documentation. Experience managing multiple documentation streams and maintaining version control. Desirable Knowledge & Skills: Experience in a local government or public sector ICT setting. Knowledge of ITIL, NCSC Cyber Assessment Framework, or similar. Understanding of data protection, cyber security, and information governance requirements. Experience using documentation and asset management tools (e.g., SharePoint, CMDBs). What's in it for you? A competitive salary Generous annual leave, including office closure between Christmas and New Year Comprehensive benefits package, including discount schemes, cycle to work, online GP, and more Employee Assistance Programme, including access to counselling services A good work/life balance with an agile working environment Committed training programme and development opportunities Membership of the local government pension scheme
04/12/2025
Full time
We are looking for a ICT Compliance Manager to play a key role in ensuring that the Council's ICT environment is well-documented, compliant, and aligned with best practice standards.This is a fantastic opportunity to join a supportive team during a major transformation programme, leading the creation, upkeep, and continuous improvement of ICT documentation - including policies, procedures, technical standards, and inventories - to support governance, assurance, and service development. The department is undergoing significant change and investment so this is a great time to get onboard. You will work closely with teams across the service area, coordinating record-keeping to ensure accurate, up-to-date information on ICT assets, risks, and compliance. This work will support ICT strategy, readiness for Local Government Reorganisation (LGR), and compliance with information governance, cyber security, and resilience requirements. Hybrid Working: (2 days/week in office) remote considered with bi-monthly visits. Key Responsibilities: Assist in drafting, reviewing, and maintaining ICT policies, procedures, and technical standards to ensure compliance with relevant legislation, frameworks, and best practices (e.g., ITIL, NCSC guidance). Work with ICT management to ensure all documents are current, approved, and clearly communicated. Maintain an organised and accessible ICT documentation library, ensuring consistency of format, terminology, and ownership. Implement processes for regular reviews and audits of documentation. Assist with maintaining an accurate and up-to-date asset register including records of applications, infrastructure, and hardware assets, including dependencies, integrations, and data flows. Support the identification and tracking of ICT risks, controls, and mitigations and work closely with the Corporate Governance team to ensure alignment with the Council's corporate risk framework. Collate evidence and documentation to support internal and external audits (e.g., PSN, cyber security, data protection, and business continuity reviews). Monitor compliance with ICT standards, policies, and procedures, escalating non-conformance as appropriate. What We're Looking For Essential Knowledge & Skills: Experience in ICT, compliance, or information governance roles within a complex technical environment. Strong writing, communication, and documentation skills with a keen attention to detail. Understanding of ICT infrastructure, applications, and service delivery models. Familiarity with ICT policy frameworks, standards, and risk management principles. Ability to translate technical concepts into clear, accessible documentation. Experience managing multiple documentation streams and maintaining version control. Desirable Knowledge & Skills: Experience in a local government or public sector ICT setting. Knowledge of ITIL, NCSC Cyber Assessment Framework, or similar. Understanding of data protection, cyber security, and information governance requirements. Experience using documentation and asset management tools (e.g., SharePoint, CMDBs). What's in it for you? A competitive salary Generous annual leave, including office closure between Christmas and New Year Comprehensive benefits package, including discount schemes, cycle to work, online GP, and more Employee Assistance Programme, including access to counselling services A good work/life balance with an agile working environment Committed training programme and development opportunities Membership of the local government pension scheme
Global Head of Data, Analytics with AI, Chief Data Officer, CDO, Enterprise Transformation, Central London Global Head of Data & Analytics Officer required to work for a Global Enterprise business based in Central London. However, this will be part remote and there will be a requirement for office presence when facing off to senior Stakeholders such as the CIO, COO and the CEO. This is a strategic leadership position with direct interaction at the highest level, including the CIO, COO, and CEO, shaping the future direction of the business. It is one of the most important hires in this company's recent history. Your mission will be to drive Data Analytics into its next phase. You will formulate an innovation and data strategy across this global organisation, enabling next-generation customer experiences, operational excellence, and ethical AI adoption. This is not incremental change - this is a step-change transformation. Read on for more details Key Responsibilities Define and execute a global Data and Analytics strategy that accelerates digital transformation, including AI Lead enterprise-scale AI deployment, from predictive analytics to generative AI solutions. Champion data governance, ethics, and compliance across all regions. Manage, build and inspire a world-class Data and Analytics leadership team. Engage directly with executive leadership to align AI initiatives with business objectives. Drive cloud-native AI ecosystems and advanced analytics platforms. Experience Required Proven track record as a Chief Data Officer, Chief Data & Analytics Officer, Chief AI Officer (with a heavy slant on Data & Analytics) or equivalent in a global enterprise. Recognised thought leader in Data and Analytics (e.g., DataIQ Top 100, industry awards, keynote speaker). Expertise in AI strategy, machine learning, and enterprise data platforms. Strong understanding of cloud technologies (AWS, Azure, GCP) and modern data architectures. Exceptional stakeholder management and communication skills. Certifications such as CDAO, AI Ethics, or advanced data science credentials are highly desirable. This is a great opportunity and package is dependent upon experience. It will be a base salary with a bonus involved, along with excellent benefits. Apply now for more details
04/12/2025
Full time
Global Head of Data, Analytics with AI, Chief Data Officer, CDO, Enterprise Transformation, Central London Global Head of Data & Analytics Officer required to work for a Global Enterprise business based in Central London. However, this will be part remote and there will be a requirement for office presence when facing off to senior Stakeholders such as the CIO, COO and the CEO. This is a strategic leadership position with direct interaction at the highest level, including the CIO, COO, and CEO, shaping the future direction of the business. It is one of the most important hires in this company's recent history. Your mission will be to drive Data Analytics into its next phase. You will formulate an innovation and data strategy across this global organisation, enabling next-generation customer experiences, operational excellence, and ethical AI adoption. This is not incremental change - this is a step-change transformation. Read on for more details Key Responsibilities Define and execute a global Data and Analytics strategy that accelerates digital transformation, including AI Lead enterprise-scale AI deployment, from predictive analytics to generative AI solutions. Champion data governance, ethics, and compliance across all regions. Manage, build and inspire a world-class Data and Analytics leadership team. Engage directly with executive leadership to align AI initiatives with business objectives. Drive cloud-native AI ecosystems and advanced analytics platforms. Experience Required Proven track record as a Chief Data Officer, Chief Data & Analytics Officer, Chief AI Officer (with a heavy slant on Data & Analytics) or equivalent in a global enterprise. Recognised thought leader in Data and Analytics (e.g., DataIQ Top 100, industry awards, keynote speaker). Expertise in AI strategy, machine learning, and enterprise data platforms. Strong understanding of cloud technologies (AWS, Azure, GCP) and modern data architectures. Exceptional stakeholder management and communication skills. Certifications such as CDAO, AI Ethics, or advanced data science credentials are highly desirable. This is a great opportunity and package is dependent upon experience. It will be a base salary with a bonus involved, along with excellent benefits. Apply now for more details
Business Development Manager- Water Treatment Leading water treatment solutions provider seeks an experienced, accomplished Business Development Manager with a succesful track record in driving new business growth and building lasting client to the Facilities Management (FM) sector. A background in water hygiene, Legionella control, or water treatment solutions would be beneficial would be beneficial but individuals selling others products and services to the FM market are also welcome to apply. The Role As Business Development Manager, you ll be responsible for: Developing and executing a strategy to win new business in the Facilities Management sector and with end users . Building relationships with facilities managers, compliance officers, procurement teams, and end users. Presenting tailored solutions to customer pain points in water hygiene and compliance . Preparing proposals, delivering presentations, and negotiating contracts. Attending industry events and networking opportunities to grow market presence. Collaborating closely with service, operations, technical, and engineering teams to ensure excellent delivery. About You We re looking for someone who can bring: 3+ years business development experience in water hygiene, water treatment, or facilities management. Excellent communication, negotiation, and relationship-building skills. A proven track record of meeting and exceeding sales targets. Full UK driving licence. Ideally based within 50 miles of the Reading On a personal level, you ll be motivated, professional, and customer-focused, with the ability to work independently while contributing to a supportive, team-driven culture. What s on Offer Salary to £50,000 depending on experience, plus car allowance and bonus Career progression opportunities in a growing, employee-focused business
04/12/2025
Full time
Business Development Manager- Water Treatment Leading water treatment solutions provider seeks an experienced, accomplished Business Development Manager with a succesful track record in driving new business growth and building lasting client to the Facilities Management (FM) sector. A background in water hygiene, Legionella control, or water treatment solutions would be beneficial would be beneficial but individuals selling others products and services to the FM market are also welcome to apply. The Role As Business Development Manager, you ll be responsible for: Developing and executing a strategy to win new business in the Facilities Management sector and with end users . Building relationships with facilities managers, compliance officers, procurement teams, and end users. Presenting tailored solutions to customer pain points in water hygiene and compliance . Preparing proposals, delivering presentations, and negotiating contracts. Attending industry events and networking opportunities to grow market presence. Collaborating closely with service, operations, technical, and engineering teams to ensure excellent delivery. About You We re looking for someone who can bring: 3+ years business development experience in water hygiene, water treatment, or facilities management. Excellent communication, negotiation, and relationship-building skills. A proven track record of meeting and exceeding sales targets. Full UK driving licence. Ideally based within 50 miles of the Reading On a personal level, you ll be motivated, professional, and customer-focused, with the ability to work independently while contributing to a supportive, team-driven culture. What s on Offer Salary to £50,000 depending on experience, plus car allowance and bonus Career progression opportunities in a growing, employee-focused business
IT Product Lead We are looking for an experienced and innovative Product Lead to join the IT team specialising in the implementation and development of the Witness Service case management system, WitnessBox 2.0. This role is home-based within England or Wales. Position: 6484 IT Product Lead- Witness Box Location: Remote Hours: Full time 37.5 hours per week. Monday to Friday 9-5 Contract: Permanent Salary: £42,521 per annum Closing Date: 31st December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. About the Role As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of the Witness Service case management system, WitnessBox 2.0. You will be responsible for driving the advancement of the WitnessBox user specification, ensuring it is developed in collaboration with colleagues, the Ministry of Justice (MOJ), and other stakeholders. This includes managing the change control process, overseeing audits, monitoring system performance, and leading improvements. Your responsibilities will include: Managing the WitnessBox change control process and ensuring compliance. Leading the development and continual improvement of WitnessBox policies and procedures. Overseeing testing strategies and user acceptance testing (UAT). Maintaining training resources and induction plans. Engaging stakeholders and converting requirements into business needs. Undertaking data analysis and reporting to inform system enhancements. About You You will have a proven track record in product leadership, with experience in managing digital products or services through various development phases. You will be confident in applying Agile methodologies, translating business needs into deliverables, and collaborating with stakeholders to deliver effective solutions. You will need: Experience in product or programme leadership to achieve strategic objectives. Strong knowledge of Agile, Lean, or user-focused methodologies. Ability to manage product delivery across different phases of development. Excellent problem-solving and stakeholder engagement skills. Strong organisational and time management skills. Competent IT skills and familiarity with digital product management principles. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Product Lead, IT Product Lead, Digital Product Lead, Product Officer, IT Product Officer, Digital Product Officer, Product Manager, IT Product Manager, Digital Product Manager. Please note this role is being advertised by NFP People on behalf of our client.
04/12/2025
Full time
IT Product Lead We are looking for an experienced and innovative Product Lead to join the IT team specialising in the implementation and development of the Witness Service case management system, WitnessBox 2.0. This role is home-based within England or Wales. Position: 6484 IT Product Lead- Witness Box Location: Remote Hours: Full time 37.5 hours per week. Monday to Friday 9-5 Contract: Permanent Salary: £42,521 per annum Closing Date: 31st December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. About the Role As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of the Witness Service case management system, WitnessBox 2.0. You will be responsible for driving the advancement of the WitnessBox user specification, ensuring it is developed in collaboration with colleagues, the Ministry of Justice (MOJ), and other stakeholders. This includes managing the change control process, overseeing audits, monitoring system performance, and leading improvements. Your responsibilities will include: Managing the WitnessBox change control process and ensuring compliance. Leading the development and continual improvement of WitnessBox policies and procedures. Overseeing testing strategies and user acceptance testing (UAT). Maintaining training resources and induction plans. Engaging stakeholders and converting requirements into business needs. Undertaking data analysis and reporting to inform system enhancements. About You You will have a proven track record in product leadership, with experience in managing digital products or services through various development phases. You will be confident in applying Agile methodologies, translating business needs into deliverables, and collaborating with stakeholders to deliver effective solutions. You will need: Experience in product or programme leadership to achieve strategic objectives. Strong knowledge of Agile, Lean, or user-focused methodologies. Ability to manage product delivery across different phases of development. Excellent problem-solving and stakeholder engagement skills. Strong organisational and time management skills. Competent IT skills and familiarity with digital product management principles. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Product Lead, IT Product Lead, Digital Product Lead, Product Officer, IT Product Officer, Digital Product Officer, Product Manager, IT Product Manager, Digital Product Manager. Please note this role is being advertised by NFP People on behalf of our client.
Operational Resilience Officer - 1LOD - Risk - Business Continuity - Banking Excellent opportunity opens for an Operational Resilience Officer with good 1LOD experience in either Risk, Compliance or Regulatory teams within a Financial Services Organisation to join a growing London-based Bank . The Operational Resilience Officer will provide expert First Line of Defence management, ensuring that the Bank maintains a strong posture regarding its operational resilience, encompassing responsibility for business continuity also. Primary job duties and responsibilities: Providing general administrative support to the Operational Resilience Manager. Manage the Operational Resilience's RAID tracker - this consists of a Risk log, Action Log, Issue Log, and Decision Log.Ensure that items are tracked through to resolution. Operational Resilience Creation and management of Operational Resilience Management Information. Ensuring that testing is conducted in a timely manner. Support in maintaining and updating operational resilience documentation, including policies and procedures, scenario testing records. Supplier Management Maintain the Supplier Register. Supporting the onboarding and ongoing management of third-party suppliers, including due diligence, reviews and service reviews. Incident management Support the Operational Resilience Manager in administration of incidents, including maintaining the incident log and tracking actions through to resolution. Business Continuity Support the business continuity programme from an administrative perspective, including ensuring testing is conducted in a timely manner, and testing is documented. Track issues and risks identified within BCP through to resolution. Access Management Coordinate scheduling of system access reviews. Support the Operational Resilience Manager in holding the access reviews, including taking minutes and conducting administrative tasks, such as capturing actions and tracking these to resolution. Experience Demonstrable experience within a risk, compliance or regulatory first line function. Knowledge and understanding of Operational Resilience regulation. Exposure to financial services regulation (PRA and FCA). Experience of third-party supplier management. Previous experience of working within a regulated environment or banking operations. Qualifications Educated to A-level (or equivalent). Banking certification or qualifications ideally. Knowledge and Skills Strong interpersonal skills Excellent verbal and written communication skills Ability to innovate and adapt. Able to work under pressure and deliver to agreed timelines. Highly organised and methodical approach to work. Interested? Please Apply! Operational Resilience Op Res OpRes Risk Analyst Risk Officer TPRM Third Party Risk Management Third-Party Risk 1lod 1LOD First Line of Defence Bank Banking Compliance BCP BCM Business Continuity Plan Business Continuity Management DORA Supplier Vendor Management RAID Financial Services Junior Entry Level Graduate Hyrbid Flexible WFH
03/12/2025
Operational Resilience Officer - 1LOD - Risk - Business Continuity - Banking Excellent opportunity opens for an Operational Resilience Officer with good 1LOD experience in either Risk, Compliance or Regulatory teams within a Financial Services Organisation to join a growing London-based Bank . The Operational Resilience Officer will provide expert First Line of Defence management, ensuring that the Bank maintains a strong posture regarding its operational resilience, encompassing responsibility for business continuity also. Primary job duties and responsibilities: Providing general administrative support to the Operational Resilience Manager. Manage the Operational Resilience's RAID tracker - this consists of a Risk log, Action Log, Issue Log, and Decision Log.Ensure that items are tracked through to resolution. Operational Resilience Creation and management of Operational Resilience Management Information. Ensuring that testing is conducted in a timely manner. Support in maintaining and updating operational resilience documentation, including policies and procedures, scenario testing records. Supplier Management Maintain the Supplier Register. Supporting the onboarding and ongoing management of third-party suppliers, including due diligence, reviews and service reviews. Incident management Support the Operational Resilience Manager in administration of incidents, including maintaining the incident log and tracking actions through to resolution. Business Continuity Support the business continuity programme from an administrative perspective, including ensuring testing is conducted in a timely manner, and testing is documented. Track issues and risks identified within BCP through to resolution. Access Management Coordinate scheduling of system access reviews. Support the Operational Resilience Manager in holding the access reviews, including taking minutes and conducting administrative tasks, such as capturing actions and tracking these to resolution. Experience Demonstrable experience within a risk, compliance or regulatory first line function. Knowledge and understanding of Operational Resilience regulation. Exposure to financial services regulation (PRA and FCA). Experience of third-party supplier management. Previous experience of working within a regulated environment or banking operations. Qualifications Educated to A-level (or equivalent). Banking certification or qualifications ideally. Knowledge and Skills Strong interpersonal skills Excellent verbal and written communication skills Ability to innovate and adapt. Able to work under pressure and deliver to agreed timelines. Highly organised and methodical approach to work. Interested? Please Apply! Operational Resilience Op Res OpRes Risk Analyst Risk Officer TPRM Third Party Risk Management Third-Party Risk 1lod 1LOD First Line of Defence Bank Banking Compliance BCP BCM Business Continuity Plan Business Continuity Management DORA Supplier Vendor Management RAID Financial Services Junior Entry Level Graduate Hyrbid Flexible WFH
LA International Computer Consultants Ltd
Hatfield, Hertfordshire
Security Vetting Officer Location: Hatfield Office (Secure Area) SC Clearance Required: Must have been resident in the UK for the past 5 years and be willing to undergo government and customer-specific security clearance. Overview We are seeking a highly responsible and detail-oriented Security Vetting Officer to join our secure operations team in Hatfield. This role is pivotal in safeguarding our organisation and customers by ensuring that only appropriately cleared individuals gain access to sensitive environments. It requires a high level of integrity, sound judgement, and the ability to work with discretion and professionalism. You will be confident using computer systems, including Microsoft Office, and possess strong communication skills - both written and verbal. A proactive mindset, excellent organisational skills, and a commitment to continuous learning are essential. About the Team You'll join a small, trusted team operating within a secure area of our Hatfield office. The team is responsible for managing and processing security vetting applications for individuals requiring access to government and customer sites. You'll work from a defined screening policy and use a range of secure systems and third-party tools to assess applications, verify information, and make informed decisions. Full training will be provided, but the role demands a high level of personal accountability, attention to detail, and the ability to manage sensitive information with the utmost confidentiality. Key Responsibilities * Process and progress security clearance applications, proactively chasing outstanding information to avoid delays. * Monitor and manage government security clearances (CTC, SC, DV) via the UKSV portal (NSVS), ensuring compliance with national security protocols and internal policies. * Make evidence-based, risk-informed decisions on clearance outcomes in line with policy and vetting frameworks. * Conduct background checks and validate applicant information using secure third-party systems. * Maintain accurate and up-to-date records across multiple secure platforms. * Respond to queries via Microsoft Teams, email, and telephone, often requiring clarification and follow-up. * Compile and present management information reports using Microsoft Excel. * Contribute to team meetings and continuous improvement initiatives. * Uphold strict confidentiality and always adhere to data protection and information security standards. Skills & Experience * Proficient in Microsoft Office (Word, Excel, Outlook). * Strong organisational skills with the ability to manage competing priorities. * Demonstrated experience in administrative or compliance-focused roles with a high degree of accuracy. * Excellent interpersonal and written communication skills. * Analytical thinker with a proactive, problem-solving approach. * Proven ability to handle sensitive information with discretion and professionalism. Risk and Compliance Impact Security Vetting Officers play a critical role in national and organisational security. Their decisions directly impact who is granted access to sensitive environments. Errors in judgement or process can result in reputational damage, legal non-compliance, and increased risk of insider threats. This role is a specialist function requiring a high level of trust, responsibility, and alignment with government security standards. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
03/12/2025
Contractor
Security Vetting Officer Location: Hatfield Office (Secure Area) SC Clearance Required: Must have been resident in the UK for the past 5 years and be willing to undergo government and customer-specific security clearance. Overview We are seeking a highly responsible and detail-oriented Security Vetting Officer to join our secure operations team in Hatfield. This role is pivotal in safeguarding our organisation and customers by ensuring that only appropriately cleared individuals gain access to sensitive environments. It requires a high level of integrity, sound judgement, and the ability to work with discretion and professionalism. You will be confident using computer systems, including Microsoft Office, and possess strong communication skills - both written and verbal. A proactive mindset, excellent organisational skills, and a commitment to continuous learning are essential. About the Team You'll join a small, trusted team operating within a secure area of our Hatfield office. The team is responsible for managing and processing security vetting applications for individuals requiring access to government and customer sites. You'll work from a defined screening policy and use a range of secure systems and third-party tools to assess applications, verify information, and make informed decisions. Full training will be provided, but the role demands a high level of personal accountability, attention to detail, and the ability to manage sensitive information with the utmost confidentiality. Key Responsibilities * Process and progress security clearance applications, proactively chasing outstanding information to avoid delays. * Monitor and manage government security clearances (CTC, SC, DV) via the UKSV portal (NSVS), ensuring compliance with national security protocols and internal policies. * Make evidence-based, risk-informed decisions on clearance outcomes in line with policy and vetting frameworks. * Conduct background checks and validate applicant information using secure third-party systems. * Maintain accurate and up-to-date records across multiple secure platforms. * Respond to queries via Microsoft Teams, email, and telephone, often requiring clarification and follow-up. * Compile and present management information reports using Microsoft Excel. * Contribute to team meetings and continuous improvement initiatives. * Uphold strict confidentiality and always adhere to data protection and information security standards. Skills & Experience * Proficient in Microsoft Office (Word, Excel, Outlook). * Strong organisational skills with the ability to manage competing priorities. * Demonstrated experience in administrative or compliance-focused roles with a high degree of accuracy. * Excellent interpersonal and written communication skills. * Analytical thinker with a proactive, problem-solving approach. * Proven ability to handle sensitive information with discretion and professionalism. Risk and Compliance Impact Security Vetting Officers play a critical role in national and organisational security. Their decisions directly impact who is granted access to sensitive environments. Errors in judgement or process can result in reputational damage, legal non-compliance, and increased risk of insider threats. This role is a specialist function requiring a high level of trust, responsibility, and alignment with government security standards. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
LA International Computer Consultants Ltd
Hatfield, Hertfordshire
Our client is a global IT Service provider who provide services to public sector customers and require an additional Vetting Officer to work in their security and vetting department. START: 05/01/2026 DURATION: 6 months RATE: £17.05 - 18.17 PER HOUR (7.5 HOURS PER DAY) LOCATION: HATFIELD SC Clearance Required: Must have been resident in the UK for the past 5 years and be willing to undergo government and customer-specific security clearance. Overview We are seeking a highly responsible and detail-oriented Security Vetting Officer to join our secure operations team in Hatfield. This role is pivotal in safeguarding our organisation and customers by ensuring that only appropriately cleared individuals gain access to sensitive environments. It requires a high level of integrity, sound judgement, and the ability to work with discretion and professionalism. You will be confident using computer systems, including Microsoft Office, and possess strong communication skills - both written and verbal. A proactive mindset, excellent organisational skills, and a commitment to continuous learning are essential. About the Team You'll join a small, trusted team operating within a secure area of our Hatfield office. The team is responsible for managing and processing security vetting applications for individuals requiring access to government and customer sites. You'll work from a defined screening policy and use a range of secure systems and third-party tools to assess applications, verify information, and make informed decisions. Full training will be provided, but the role demands a high level of personal accountability, attention to detail, and the ability to manage sensitive information with the utmost confidentiality. Key Responsibilities * Process and progress security clearance applications, proactively chasing outstanding information to avoid delays. * Monitor and manage government security clearances (CTC, SC, DV) via the UKSV portal (NSVS), ensuring compliance with national security protocols and internal policies. * Make evidence-based, risk-informed decisions on clearance outcomes in line with policy and vetting frameworks. * Conduct background checks and validate applicant information using secure third-party systems. * Maintain accurate and up-to-date records across multiple secure platforms. * Respond to queries via Microsoft Teams, email, and telephone, often requiring clarification and follow-up. * Compile and present management information reports using Microsoft Excel. * Contribute to team meetings and continuous improvement initiatives. * Uphold strict confidentiality and always adhere to data protection and information security standards. Skills & Experience * Proficient in Microsoft Office (Word, Excel, Outlook). * Strong organisational skills with the ability to manage competing priorities. * Demonstrated experience in administrative or compliance-focused roles with a high degree of accuracy. * Excellent interpersonal and written communication skills. * Analytical thinker with a proactive, problem-solving approach. * Proven ability to handle sensitive information with discretion and professionalism. Risk and Compliance Impact Security Vetting Officers play a critical role in national and organisational security. Their decisions directly impact who is granted access to sensitive environments. Errors in judgement or process can result in reputational damage, legal non-compliance, and increased risk of insider threats. This role is a specialist function requiring a high level of trust, responsibility, and alignment with government security standards. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
03/12/2025
Contractor
Our client is a global IT Service provider who provide services to public sector customers and require an additional Vetting Officer to work in their security and vetting department. START: 05/01/2026 DURATION: 6 months RATE: £17.05 - 18.17 PER HOUR (7.5 HOURS PER DAY) LOCATION: HATFIELD SC Clearance Required: Must have been resident in the UK for the past 5 years and be willing to undergo government and customer-specific security clearance. Overview We are seeking a highly responsible and detail-oriented Security Vetting Officer to join our secure operations team in Hatfield. This role is pivotal in safeguarding our organisation and customers by ensuring that only appropriately cleared individuals gain access to sensitive environments. It requires a high level of integrity, sound judgement, and the ability to work with discretion and professionalism. You will be confident using computer systems, including Microsoft Office, and possess strong communication skills - both written and verbal. A proactive mindset, excellent organisational skills, and a commitment to continuous learning are essential. About the Team You'll join a small, trusted team operating within a secure area of our Hatfield office. The team is responsible for managing and processing security vetting applications for individuals requiring access to government and customer sites. You'll work from a defined screening policy and use a range of secure systems and third-party tools to assess applications, verify information, and make informed decisions. Full training will be provided, but the role demands a high level of personal accountability, attention to detail, and the ability to manage sensitive information with the utmost confidentiality. Key Responsibilities * Process and progress security clearance applications, proactively chasing outstanding information to avoid delays. * Monitor and manage government security clearances (CTC, SC, DV) via the UKSV portal (NSVS), ensuring compliance with national security protocols and internal policies. * Make evidence-based, risk-informed decisions on clearance outcomes in line with policy and vetting frameworks. * Conduct background checks and validate applicant information using secure third-party systems. * Maintain accurate and up-to-date records across multiple secure platforms. * Respond to queries via Microsoft Teams, email, and telephone, often requiring clarification and follow-up. * Compile and present management information reports using Microsoft Excel. * Contribute to team meetings and continuous improvement initiatives. * Uphold strict confidentiality and always adhere to data protection and information security standards. Skills & Experience * Proficient in Microsoft Office (Word, Excel, Outlook). * Strong organisational skills with the ability to manage competing priorities. * Demonstrated experience in administrative or compliance-focused roles with a high degree of accuracy. * Excellent interpersonal and written communication skills. * Analytical thinker with a proactive, problem-solving approach. * Proven ability to handle sensitive information with discretion and professionalism. Risk and Compliance Impact Security Vetting Officers play a critical role in national and organisational security. Their decisions directly impact who is granted access to sensitive environments. Errors in judgement or process can result in reputational damage, legal non-compliance, and increased risk of insider threats. This role is a specialist function requiring a high level of trust, responsibility, and alignment with government security standards. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
