321 jobs found

Job Title: Control Systems Project Manager Location: Ipswich - 5 days onsite initially Contract Type: Contract Day Rate: £600 - £650 - Outside IR35 Job Purpose: An experienced Control Systems Project Manager is required to lead and deliver high-impact projects across the Control Systems and Operational Technology (OT) domains. This role is focused on delivering key infrastructure and system enhancements aligned to regulated outcomes within the current price control period (ED2), with a forward-looking approach to future system readiness and integration (ED3). The position will oversee full project lifecycles, including control system upgrades, disaster recovery (DR) readiness, Cyber Assessment Framework (CAF) compliance, and digital infrastructure uplift initiatives. The successful candidate will play a key role in driving innovation, resilience, and visibility across network systems. Key Responsibilities: Project Delivery (Waterfall-Focused): Lead the end-to-end delivery of control system projects using structured Waterfall methodologies and gated lifecycle models. Develop and manage detailed project plans, Gantt charts, and work packages to ensure milestones are delivered on time and within scope. Drive requirement gathering , scoping , and technical planning with stakeholders and delivery teams. Monitor project budgets, dependencies, risks , and critical paths , implementing mitigation plans as needed. Stakeholder Engagement & Communication: Collaborate with internal technical teams, programme leads, and external suppliers to align on deliverables. Facilitate project boards, steering groups , and design workshops to ensure project buy-in and oversight. Provide clear, structured reporting to senior stakeholders and governance forums on status, issues, and progress. Cross-Function Coordination: Coordinate delivery across multiple interdependent control system and OT workstreams . Ensure proper integration of new technologies and functionality with existing control environments. Collaborate with 3rd party vendors on system upgrades, testing, and implementation. Compliance, Governance & Risk Management: Ensure all project activities align with industry regulations, cyber security frameworks (CAF) , and internal standards. Manage change control processes and documentation in line with stage-gate governance. Identify and manage project risks with proactive escalation and contingency planning. Continuous Improvement & Reporting: Support post-implementation reviews and capture lessons learned to improve future project delivery. Use project management tools such as MS Project , (url removed) , and ServiceNow for planning, status tracking, and approvals. Required Experience and Skills: Qualifications: Degree or equivalent qualification in Engineering , Technology , or Project Management . Project Management certifications (e.g., PRINCE2 Practitioner , APM PMQ , PMP ) preferred. Technical & Industry Knowledge: Understanding of Operational Technology (OT) environments, including SCADA, smart grids, and control platforms. Awareness of cyber risk frameworks such as the Cyber Assessment Framework (CAF) . Familiarity with infrastructure uplift, DR planning, and digital enablement projects. Project Management Expertise: Proven track record of managing complex projects using Waterfall and stage-gate delivery frameworks . Experience managing multiple projects simultaneously within a regulated or utility-based environment. Soft Skills: Strong stakeholder and vendor management skills. Excellent written and verbal communication for senior audiences. Ability to manage project complexity, shifting priorities, and technical interdependencies. Tools & Methodologies: Waterfall, PRINCE2, MSP (Managing Successful Programmes) Tools: MS Project, (url removed), ServiceNow, Excel

Job Title: Senior IT Engineer Location: Crick, Northamptonshire Job Type: Temperary Contract Salary: £17.15ph About the Role The Recruitment Group is hiring on behalf of our client for an experienced Senior IT Engineer to join a dynamic and growing business based in Crick. This is a fantastic opportunity to take a lead role in maintaining and developing IT infrastructure across cloud and on-premise environments. Key Responsibilities Manage and maintain IT infrastructure across cloud and on-prem platforms (Azure, Entra ID, Active Directory, virtualization, and networking) Diagnose and resolve complex technical issues in a fast-paced environment Support cross-functional teams with reliable IT service delivery and ongoing system improvements Document processes and communicate clearly with both technical and non-technical users Help shape and define the IT services portfolio in line with business needs and security standards Monitor system performance, apply patches, and script using PowerShell Maintain service desk tickets and ensure timely resolution of internal IT requests Occasional out-of-hours support and travel to other UK sites may be required Ideal Candidate Profile Strong technical knowledge of Microsoft technologies: Windows Server, Hyper-V, desktop environments Hands-on experience with Azure, Microsoft 365, Intune, SharePoint, and Teams Active Directory and Entra ID administration skills Networking expertise (DNS, VPN, switches, Wi-Fi configuration and troubleshooting) Experience supporting and maintaining endpoint devices (PCs, printers, mobile) Familiarity with core business applications (Excel, Outlook, Teams) Scripting experience with PowerShell and understanding of patch management Excellent problem-solving, communication, and documentation skills Interested? To apply or learn more, please contact The Recruitment Group today. We re here to support you every step of the way in your job search. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.

OUTSIDE IR35 - 6 MONTH INITIAL CONTRACT - HYBRID WORKING WITH OCCASIONAL TRAVEL Job Name: Automation Lead Workstream: Solution Development Accountability: Responsible for ensuring the required Warehouse Automation processes and technical changes due to Profectus are appropriately scoped, planned and delivered to time, cost and quality. Manages activities in accordance with the programme governance, standards, processes and policies and ensures alignment of approach, plan, delivery status and issue resolution with key stakeholders. Direct Reports: This role has no direct reports but will manage the activities across multiple 3rd Party Systems Integrators and work alongside BPT BAU, Solution Development, EWM Engineering, Field IT, and local site Automation experts. Responsibilities: Manage 3rd party application & infrastructure vendors from statement of work through to delivery of functional activities and support Day-to-day management of Automation stream, including, planning, reporting and risk and issue management Maintenance of programme plans and trackers to ensure automation tasks are completed to time and budget Support any required site (Head Office, Plant, Warehouse and DC) assessments on As-Is Infrastructure (networks, devices, peripherals, operating systems) and application in order to complete assessment of To-Be requirements. Develop plan to ensure site Automation capabilities are ready to support Profectus. Work closely with Warehousing, Manufacturing & Operations to ensure process alignment and business readiness through design, testing, cutover, go-live, and hypercare activities Work closely with BPT Business Partners to ensure site technical readiness through any design, testing, cutover, go-live, and hypercare activities Support E2E Process and 3rd Party System Integrator teams in guiding business process design for processes supported by Automated Applications Work closely with Horizontal workstreams to ensure all required dependent activities are understood, planned and owned Ensure Automation deliverables are delivered to quality, plan, and according to programme governance. Key Skills: Expert in managing 3rd party vendors and developers and teams within a complex Matrix programme environment Able to manage 3rd parties to budget, time and quality Excellent verbal and written communication skills and ability to manage stakeholders at all levels High level of attention to detail and planning expertise using MS Project Jira/Confluence knowledge a benefit Experience of delivering Warehouse Automation/Control systems and integrating Legacy remediated applications on multi country, multi process Transformation programmes Strong technical understanding across infrastructure, networks, hardware, SAP ERP/EWM, and WCS/MFS control systems Reports To: Solution Development Lead Primary Location: UK + Travel (40-60%)

Location/s: Glasgow Recruiter contact: Laura Kennedy Mott MacDonald We're a global engineering, management, and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients' businesses, our communities and employee opportunities. A fundamental part of this is respecting each person's differences and striving to meet their needs. Our values: Progress, Respect, Integrity, Drive, Excellence. About the business unit The Energy unit delivers services to clients globally across several sectors including hydropower, nuclear, waste, renewable generation and transmission & distribution networks. Together we provide integrated engineering and project management services across the project lifecycle - from concept and design to construction and operations, to decommissioning or repowering and life extension. Together with our clients, we're helping to deliver the energy transition globally. Overview of role This role will play a key role within the Transmission & Distribution team, working on major projects across the UK. Assist in the delivery of projects ranging from planning to construction stage Have thorough knowledge of Autodesk Revit to support the design engineers in delivering buildings projects to our clients. Undertake modelling, drawing, and detailing of all elements of HV equipment and cable systems. Produce high quality and complex 3D models and drawings using Autodesk Revit Incorporate, manipulate, and interrogate 3D point cloud data. Produce electrical layouts and schematics for equipment / cables / earthing and common electrical elements within context of substations. Work within common data environments in accordance with BIM Execution Plans. Liaison with internal and external stakeholders to facilitate issue resolution. Candidate Specification Preferred Skills and Experience Experience of the high voltage substation engineering sector. Strong proficiency in Autodesk Revit. Ability to produce 2D drawings and 3D models with minimal supervision Strong interest in 3D design, modelling and creating immersive models. Experience in typical electrical arrangement and connections. Enthusiasm to learn new skills and embrace new technologies and software. Able to effectively manage workload in a busy and dynamic environment. Willing to take ownership of issues and work autonomously to find solutions. Mentor and develop junior staff. Ideal but not essential, you may have Supplementary experience in Autodesk toolsets. Primarily Navisworks, Civil 3D, ACC Experience of working to UK sector standards and processes. Familiarity with working to industry modelling standards EngTech TMICE or similar We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working Happy to talk Flexible Working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. Make a difference within our communities through our social outcomes. Apply now, or for more information about our application process, click here.

Job Description: SECURITY CLEARANCE: Must have or be able to obtain security clearance eligibility to access UK Ministry of Defence establishments, working within ITAR and Export Control restrictions LOCATION: Newport, South Wales, Portsmouth or Stevenage TYPE: Full time HOURS: 37. WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) Our world is changing. And so are we. From our commitment to zero-carbon flight ( ) to cleaning up space , sustainability is at the heart of our purpose . So what's your next change? Airbus Defense and Space is looking for a passionate and talented Cyber Security Detection & Automation Engineer to join our international Incident Response Team (CSIRT), in Newport, Portsmouth or Stevenage. A mission critical part for us in order to secure our world-class business. This is a technical, hands-on role that will work with a variety of security tools and technologies protecting our whole enterprise. You will be responsible for managing our Cyber Threat Intelligence (CTI) research and Threat Hunting activities, the entire lifecycle of our detection rules repository and SOC automation stack. You will be responsible for the technical evolution of our SOC blueprint and managing enhancement projects to integrate new features and solutions into our Security Operation Centers (SOC). This is a fantastic opportunity to join a team who live and breathe cyber security and to work for a company with great products and technologies around the globe. HOW YOU WILL CONTRIBUTE TO THE TEAM Threat Analysis - Leverage the organization's CTI provider as a strategic asset , not just a data source-integrating external intel with internal context to assess real impact and relevance. Conduct in-depth analysis of cyber threats (APT groups, malware campaigns, zero-days, etc.) and assess their relevance to Airbus operations, especially the aerospace and defense-related. Translate complex threat data into clear, actionable intelligence for technical and non-technical stakeholders. Produce regular and ad hoc threat intelligence reports , briefings, and dashboards tailored to specific business units or leadership needs. Threat Hunting - Proactively hunt for signs of adversary presence within enterprise environments using threat intelligence, telemetry, and hypothesis-driven methods. Design and execute structured threat hunting playbooks based on known TTPs (e.g., MITRE ATT&CK) and emerging threats, enabling consistent, repeatable hunts. Develop code-based playbooks (e.g., Jupyter Notebooks or Python scripts) that integrate threat intelligence, log sources, and detection logic-making them reusable by SOC, IR, and detection engineering teams. Collaborate with detection engineers to convert hunt findings into long-term detections and SIEM use cases , contributing to continuous monitoring improvements. Continuously refine and document hunt processes and hypotheses for knowledge sharing across cyber defense teams. Monitoring & Anticipation - Maintain situational awareness of the evolving threat landscape through open-source intelligence (OSINT), commercial feeds, dark web monitoring , and collaboration with national cybersecurity bodies. Detect and flag early indicators of potential cyber campaigns targeting aerospace or defense sectors. Assist in the development and fine-tuning of detection rules and alerts for monitoring security systems (e.g., SIEM, EDR). Contribute in the specification of telemetry log sources and data normalization for its processing in Cyber Detection. Develop tools and techniques to identify patterns and anomalies in network traffic, system logs, and application data that could indicate security incidents (Threat Hunting). Implement adversary emulation tests to assess the quality of the detection rules Stakeholder Engagement - Build relationships with external CTI peers in industry and government to share best practices, TTPs (tactics, techniques, procedures), and threat actor profiles . Ensure timely and accurate dissemination of threat data to internal stakeholders across the organization, including CISO-level reports. Rapid Response Enablement - Design and maintain workflows for the rapid delivery of intelligence to incident response and risk teams, enabling faster decision-making and containment. Support post-incident analysis by enriching forensic investigations with relevant threat intelligence context. ABOUT YOU Technical Skills - Understanding of security tools such as EDR, Windows Logging, firewalls, intrusion detection/prevention systems (IDS/IPS). Deep knowledge of Operating System insights (Windows/Linux). Experience with Python is a requirement, PowerShell/Bash are a plus. Understanding of DevOps, git Analytical Skills - Strong knowledge of threat actor tactics, techniques, and procedures (TTPs) and frameworks like MITRE ATT&CK , Kill Chain, and Diamond Model. Proficiency with SIEM tools (e.g., Splunk, ELK), threat intelligence platforms (e.g., MISP, ThreatConnect), and endpoint detection tools (e.g., EDR/XDR). Experience building code-based hunting or automation playbooks (e.g., Python, Jupyter Notebooks, PowerShell ). Familiarity with scripting or automation for IOC enrichment, API integrations , and telemetry analysis. Ability to correlate multiple data sources and pivot across logs, alerts, and CTI for deeper investigation. Understanding of threat modeling, detection engineering , or purple teaming is a plus. Not a 100% match? No worries! Airbus supports your personal growth with custom development solutions. HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To 'opt in', just select the option during your application submission and our Talent Acquisition team will contact you. :MF1 This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: AIRBUS Defence and Space Limited Employment Type: Permanent - Experience Level: Professional Job Family: Cyber Security By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Power Systems Engineer Redwood, California $100,000-$180,000 We are working with a leading specialist in grid support services and distributed energy integration, is seeking a Power Systems Engineer to join their team. This is a key role for an engineer with strong analytical capabilities, field awareness, and a passion for solving complex challenges in modern power networks. You'll work on projects that support utility clients, renewable energy developers, and infrastructure planners-helping to design, model, and assess grid performance and integration strategies. Role Perform detailed power system studies including load flow, short-circuit, protection coordination, arc flash, and transient stability analyses. Model and assess distributed energy resource (DER) integration and hosting capacity. Support substation design reviews, protection scheme evaluations, and control system configurations. Develop technical reports, drawings, and engineering documentation for internal and external stakeholders. Interpret and apply regulatory and grid code requirements (e.g., IEEE, NERC, IEC, NEC). Collaborate with project managers, utilities, consultants, and field engineers to ensure technical accuracy and timely delivery. Contribute to grid modernization initiatives, including microgrid planning and smart grid deployments. What we need from you Bachelor's degree in Electrical Engineering (required); Master's degree (preferred). 3+ years of experience in power systems engineering or utility-focused roles. Proficiency in simulation tools such as ETAP, DIgSILENT PowerFactory, SKM, or CYME. Familiarity with utility-scale transmission and distribution systems. Strong understanding of protection systems, grounding, and SCADA integration. Excellent communication and report-writing skills. What's on Offer Competitive salary and benefits package. Exposure to cutting-edge grid technologies and high-impact energy projects. Career growth in a technically driven, mission-focused environment. Opportunity to contribute to a more flexible, resilient, and sustainable energy system.

Senior Network Engineer - Wireless South Wales with 4 days a week onsite. 53k base with fantastic lifestyle benefits. We are representing a lovely client in South Wales (Pontypridd) who are embarking on some really exciting network programmes across their enterprise level estate. There is a significant amount of investment being made with some ground-breaking projects being delivered. You will ideally have a strong background in wired networks with a focus on Cisco products (others will be considered). The role will be to help lead the wireless approach across the organisation which will impact 12,000+ staff and over 400,000 individuals. The role will require 4 days a week onsite with some in work hours travel between different sites in South Wales. You will be working alongside a great team of dedicated professionals and play a lead role in developing and implementing the wireless network strategy and roadmap. Key responsibilities Act as a lead specialist in one or more data networking technical domains e.g. Wired, Wireless, LAN, WAN. Jointly develop and implement the data network strategy and roadmap, aligning with the organisation board's vision and objectives. Lead the lifecycle design, installation, configuration, testing, assurance, and optimization of the data network, ensuring high availability, performance, and security through to safe disposal. Manage the data network operations, including monitoring, reporting, troubleshooting, and incident resolution. Plan specialist data networking projects which impact across clinical and non-clinical areas, including planning, organizing, leading, and controlling complex and multiple projects. Ensure compliance with the data network policies, standards, and best practices, including security, quality, and audit requirements. Manage the data network budget, resources, and contracts, ensuring cost-effectiveness and value for money. Manage the maintenance contracts and relationships with third party suppliers, ensuring the data infrastructure is supported appropriately and that best value for money is achieved. Liaise with internal and external stakeholders, including IT and clinical teams, vendors, and partners, to ensure effective communication and collaboration. Communicate highly complex multi-stranded information effectively with large technical and non-technical audiences. Key experience needed Experience in data network engineering, including design, installation, configuration, testing, optimization, and troubleshooting Experience in leading and co-ordinating data network projects. Technical experience of on-prem & Cloud infrastructure solutions. A proven track record of supporting IT infrastructure projects on time, within budget, and in accordance with the IT strategy and standards. Stakeholder management and external supplier management, along with experience of managing delivery in a multi-supplier environment. The Technology Cisco related skills with preference for some wireless experience Data network design, architecture and protocols knowledge Good working knowledge of Wired, LAN and WAN. Any professional certifications such as CCNA, CWNA, CWSP, CWDP or CWAP. Knowledge of Data network security including encryption, authentication, authorisation and monitoring. Previous experience of delivering enterprise level network upgrades with some focus on wireless would be highly beneficial. Ability to manage budgets including infrastructure, resource management and suppliers. This is a great role with loads of progression opportunities for the right person. Please reach out to kickstart the process, CV please in the 1st instance

Network & Integration Engineer - Juniper or Cisco - Hybrid Must have a Valid SC Clearance We are currently seeking a highly skilled and motivated Lead Networks Integrator to join a dynamic and fast-paced technical team. This is an exciting opportunity for an experienced professional looking to lead the delivery of cutting-edge network services across a wide range of technologies. In this role, you will be responsible for implementing and testing new or modified services, working from supplied specifications and ensuring alignment with agreed standards. You will also create detailed installation and testing documentation, as well as scripting for testing and deployment where required. Key Responsibilities: Independently deliver network solutions within defined timeframes, escalating only where necessary Act as a technical lead and escalation point for complex network issues during project delivery Support change requests by assessing technical impacts and contributing to solution reviews Create and maintain installation, testing, and deployment documentation Adhere to corporate and local methodologies and processes, helping to tailor them as needed Provide input into process development and continuous improvement Mandatory Experience & Skills: Extensive experience in Networks Integrator or Network Specialist roles Juniper experience is preferred but will consider Cisco Proven ability to independently manage project deliverables with minimal supervision Demonstrated experience in technically assessing and implementing change Strong communication skills, both written and verbal History of acting as an escalation point for technical issues Proven contribution to local process development and solution reviews Desirable Certifications (not essential): J-SEC - Juniper Security A-JSEC - Advanced Juniper Security JNCIA - Juniper Networks Certified Internet Associate CCNA - Cisco Certified Network Associate CCDA - Cisco Certified Design Associate CCNP - Cisco Certified Network Professional CCDP - Cisco Certified Design Professional If you are an experienced and forward-thinking network professional looking to take on a leading role in integration and development, we would love to hear from you.

Role: Network & Telecoms Engineer Location: Norwich (Hybrid) Duration: 3 Months Day rate: 172 (Umbrella PAYE) About the Role: We're looking for an experienced Network & Telecoms Engineer to join our IT team and support the design, implementation, and maintenance of our network, security, and telephony systems. You'll work closely with technical teams and project managers to lead infrastructure projects, support day-to-day operations, and ensure service reliability across multiple Trust sites. This is a key hands-on role where you'll also provide 2nd/3rd line support and take part in the on-call rota. Key Responsibilities: Maintain and improve network, telephony, and security infrastructure. Lead technical delivery for new IT infrastructure projects. Diagnose and resolve complex network issues. Provide 2nd/3rd line support and assist the IT Service Desk. Ensure systems meet security and performance standards. Work with external suppliers and internal teams to support service delivery. Contribute to documentation and process improvements using ITIL practices. What We're Looking For: Degree in IT, networking, or a related field. Cisco CCNA (or equivalent) - essential. Experience in large, complex network environments. Strong troubleshooting and communication skills. Knowledge of firewalls, IP telephony (Mitel), and network monitoring tools (e.g., SolarWinds). ITIL Foundation certification - desirable.

Join us as Backend Software Developer to design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. To be successful as a as Backend Software Developer, you should have the following skills/experience: UI Development experience using React as the Front End Working knowledge of REST API development via Sprint Boot using Java. Experience in SQL development. Some other highly valued skills may include: Understanding of/experienced with DevOps tools - Gitlab, Bitbucket, Jenkins, SonarQube, Nexus. Technical, analytical and problem-solving skills, with the ability to be proactive, a team player and a can-do attitude. Strong written and verbal communication skills to technical and non-technical colleagues. Any knowledge of Camunda as an orchestration tool will be beneficial. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

About the role A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in how you think and act Proactive and able to balance multiple priorities Passionate about personal learning & development Able to travel regularly- both within UK and to Vienna HQ Allow for Security Vetting (SC/NPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise / Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/ Radio integration) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Network Installation Engineer - Must have an Active DV Clearance We're looking for an experienced Network Installation Engineer to support delivery within the secure Defence and National Security sector. You'll work across a variety of environments and take responsibility for implementing, configuring and supporting secure network infrastructure. You'll be joining a technically capable team and playing a key part in the full delivery lifecycle, from surveys and designs to implementation, support and service handover. Key responsibilities: Work closely with technical teams to understand project requirements Carry out site surveys and support physical network design Produce logical network designs, Bill of Materials, Build Guides and Work Instructions Configure and implement both physical and virtual networking solutions Troubleshoot technical issues and provide 3rd line fault resolution Support live implementations and contribute to successful handover into service Update network configuration documentation and maintain accurate records Communicate effectively with internal teams, stakeholders and customers Essential skills and experience: Strong knowledge of WAN connectivity and routing protocols Experience with Juniper and Catapan configuration, design and support Ability to deliver network designs, including survey planning and design approvals Familiarity with producing full logical designs and supporting documentation Solid hands-on experience with network implementation and troubleshooting Proven 3rd line support experience in secure or complex environments Confident communicator, comfortable taking ownership and making decisions

Network Installation Engineer - Must have an Active DV Clearance We're looking for an experienced Network Installation Engineer to support delivery within the secure Defence and National Security sector. You'll work across a variety of environments and take responsibility for implementing, configuring and supporting secure network infrastructure. You'll be joining a technically capable team and playing a key part in the full delivery life cycle, from surveys and designs to implementation, support and service handover. Key responsibilities: . Work closely with technical teams to understand project requirements . Carry out site surveys and support physical network design . Produce logical network designs, Bill of Materials, Build Guides and Work Instructions . Configure and implement both physical and virtual networking solutions . Troubleshoot technical issues and provide 3rd line fault resolution . Support live implementations and contribute to successful handover into service . Update network configuration documentation and maintain accurate records . Communicate effectively with internal teams, stakeholders and customers Essential skills and experience: . Strong knowledge of WAN connectivity and routing protocols . Experience with Juniper and Catapan configuration, design and support . Ability to deliver network designs, including survey planning and design approvals . Familiarity with producing full logical designs and supporting documentation . Solid hands-on experience with network implementation and troubleshooting . Proven 3rd line support experience in secure or complex environments . Confident communicator, comfortable taking ownership and making decisions

The opportunity: Are you interested in developing test equipment for some of the most cutting-edge defence and aerospace projects in the UK? If you like the sound of developing test equipment for projects such as the SAAB Gripen jet, then we would like to hear from you. We are looking for an experienced Principal Test Equipment Engineer to join the development team on a complex Automatic Test Equipment system within Product & MRO Services of the Customer Support Services Solutions (CS3) at our Edinburgh based site. You will be required to work within a multi-disciplined engineering team in the delivery of technical solutions for the project. The successful candidate will be involved in a wide variety of engineering activities including, but not limited to, involvement with the design and development of solutions for Automatic Test Equipment systems, integration testing, qualification, certification and customer acceptance. This will involve liaison with internal/external customers, other functions within the Integrated Project Team (IPT) and engineering sub-contractors. What you'll do as a Principal Test Equipment Engineer: Key contributor to the creation and delivery of the technical solution within a defined work package area, ensuring that it meets all stakeholder requirements Development and deployment of test programs Hardware and software integration of test programs Design of systems, interfaces and cable assemblies Work closely with internal IPT Functions, support to Production and liaison with external customers stakeholders Ensure the application of appropriate tools/techniques for test equipment design by the team, providing advice in own area of expertise Resolve emerging issues by proposing and driving through solutions, escalating more complex risks and supporting definition of opportunities and risk mitigation options Foster relationships and networks within and outside the line of business, actively seeking out opportunities and promoting a culture for adoption of best practice Develop, coach, mentor, teach, and upskill other engineers in the wider application of engineering. What we need from you: Demonstrated experience of technical solution development within a multi-disciplinary team Integration experience using software languages such as CVI, C, C++ Integration experience in a NI Test Stand environment LF/Digital and RF/uW hardware integration experience Offsite/Overseas test integration experience Hands on experience of hardware full design process and life cycle. Knowledge of Product safety legislation Experience in capturing and analysing stakeholder needs to help guide the development of solutions capable of meeting the needs of future operational environments Strong interpersonal and collaboration skills, with an ability to influence and adapt according to changing demands. Experience of working collaboratively with internal and external stakeholders from a wide range of organisations, disciplines, backgrounds and levels of seniority, including managing relationships with customers and/or suppliers. Ability to maintain engineering best practice, including looking externally to sources such as academia or other industries Demonstrated ability to coach and develop others Self-motivated with an aptitude for problem solving and driving difficult issues to conclusion Intrinsic Factors: This is an Edinburgh factory based role using ATE systems however the successful candidate may also have to visit customers in other parts of the UK and abroad. The successful candidate will be expected to work full time hours and shift patterns in a flexible and demanding environment. The nature of the Engineering projects means that any candidate being considered for the position must: Have Secret security clearance Have a minimum of 5 years permanent residency in the UK UK eyes only so British born Security Clearance You must be eligible for full security clearance

Job Title : Technical Lead Location: Liverpool Salary: 70,000 - 85,000 depending on experience Job Type : Permanent We're looking for a hands-on Technical Lead with a passion for delivering robust, modern web and mobile solutions, leading up one of our tech squads. You will set technical direction, mentor engineers, and work closely with Product, BA, and QA to shape our platforms. You'll have deep expertise in either back-end or front-end technologies and a strong appreciation of the entire development lifecycle-from design to build, deploy, and operate. What you'll do: Lead a multidisciplinary delivery team (front-end, back-end, QA, analysts) to deliver high-quality software Drive architectural decisions and ensure solutions are secure, scalable, and maintainable Act as a technical mentor and coach, fostering professional growth across the team Collaborate with Product Owners, BAs, and Designers to translate business needs into technical solutions Maintain alignment with our standards on DevOps, testing strategies, and resilience Advocate for performance, security, and continuous improvement across our products Manage 3rd-party technical relationships where necessary Support incident response and BAU priorities when required What you'll bring to the team: Strong experience as a Technical Lead, Senior Engineer, or Architect on complex web applications Expertise in either front-end or back-end development: Front-End: React, TypeScript, Next.js, modern build tools Back-End: C#, .NET Core, event-driven systems, microservices architecture Good knowledge of DevOps pipelines, CI/CD practices, and cloud platforms (Azure preferred) Ability to design and communicate robust architecture and coding standards Experience leading or mentoring teams in an agile environment Familiarity with modern security practices (OAuth, JWT, etc.) Collaborative mindset with the ability to work across disciplines Bonus: Experience with Docker, RabbitMQ, MediatR, Masstransit, Keycloak, Loki or Grafana Why Join Us? Modern tech stack and a strong culture of engineering excellence Hybrid working Career progression into senior leadership or architecture Supportive environment with clear standards and plenty of opportunity to innovate About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. Benefits: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year o Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice Ability to access your earnings before payday via Dayforce Wallet. Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years' service Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If this is you please click APPLY Candidates with experience or relevant job titles of; Technical Lead, Technical Team Lead, Technical Engineering Lead, Lead Programmer, Lead Software Engineer, Technical Architect, Solutions Architect, Technical Project Manager, Technical Manager, Technical Account Manager, Technical Engineering Manager, Principal Software Engineer, Principal Architect, Software Engineering Manager, Systems Engineer, Insurance IT Specialist, Insurtech Specialist, Cyber Insurance Specialist, Product Development Manager, Functional Lead (Insurance) will all be considered.

Our OEM Client based in Whitley, Coventry, is searching for a Project Design Engineer to join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £27.03 per hour. Key Responsibilities: Team Leadership and Management: Participate in regular KPI reviews on the allocated projects and ensure on time delivery. Understand and promote Scrum values, helping team members embrace these values. Complete training programs assigned on time and as per business needs. Participate in regular check-ins with reporting manager and address any concerns. Showcase success stories in each sprint to the wider team and celebrate success. Technical Expertise and Mentoring: Collaborate with key stakeholders to gather testing requirements. Address all the technical queries and escalations on time. Deliver system rig design as per the design standards within project timelines. Create system Rig Design artefacts and deliver to meet First Time Right metrics target. Promote Scrum values and help team members embrace these values. Decompose test requirements to architect systems supporting development and validation activities. Quality Management and Process: Capture Lessons Learned from projects and share it with the team. Maintain our client's way documents updated and as per audit compliance. Support activities for positive audit outcomes (e.g., IATF 16949, ISO 45001, ISO 14001). Follow established processes to ensure quality delivery. Implement continuous improvement projects to enhance team performance and output quality. People Management and Delivery: Deliver high-quality system designs, including requirements capture, system architecture, network architecture, wiring designs, cooling circuit schematics, bill of materials, and simulation requirements. Embrace agile methodology and follow scrum values for incremental product delivery. Deliver quality design specifications within agreed timelines and budgets. Work with lead operations engineers to hand over system designs for implementation and operation. Identify and resolve risks early to prevent project obstacles. Demonstrate experience in Agile Methodology, including Scrum and Kanban. Stakeholder Management and Collaboration: Ensure alignment with technical requirements and standards through cross-functional collaboration. Update the design pack as per the audit feedback. Practice servant leadership and be flexible to changes, embracing Agile principles. Maintain JIRA stories updated and escalate any impediments on time and proactively. Maintain clear and concise communication with all stakeholders. Flexibility: Undertake directed tasks in alignment with job requirements. Essential Skills: Experience delivering projects and developing complex systems in an Agile environment, ideally with Scrum implementation. Experience designing and/or validating electrified powertrains. Experience integrating complex systems. Ability to challenge existing ideas and processes to improve team performance. Ability to present complex technical ideas or project issues clearly to diverse audiences. Desirable Skills: Degree or equivalent experience in Mechanical, Electrical, Electronics, Controls, or Systems Engineering. Proficiency with Microsoft Visio and Excel. Strong communication skills with a customer-focused attitude. Scrum Master qualifications. Experience with automotive networks, electrical distribution systems, voltage instrumentation, hardware-in-loop simulation, and cooling systems. Six Sigma or problem-solving training and certification. Understanding of relevant automotive standards and health and safety regulations. Essential Personal Skills: Passion for delivering complex projects and supporting team members, aligning with our client's Creator's code. Resilient and enthusiastic, able to respond constructively to new ideas and challenge existing thinking positively.

What You'll Do: As a Systems Engineer, you will play a key role across a diverse range of projects, taking responsibility for the definition and delivery of complex systems. Your role will span the entire systems development lifecycle, from planning and executing system design and development, to integration, testing, and customer acceptance. You will be involved in: Design Activities: Undertaking design tasks across all stages of the development lifecycle. System Development: Meeting technical requirements from design to integration, ensuring the system performs to operational standards. Collaboration: Working closely with hardware, software, and firmware teams to ensure cohesive system functionality. Technical Documentation: Developing and reviewing documentation, including test plans, specifications, and procedures. Testing & Qualification: Leading testing and qualification activities to validate the system's design and integration. Customer Interaction: Engaging with customers through project design reviews and acceptance events. Risk Management: Identifying and managing technical risks and opportunities throughout the project lifecycle. Product Lifecycle Support: Contributing to the safety, reliability, and ongoing support of products. Supplier & Customer Relationships: Building strong relationships with both suppliers and customers. Research & Development: Supporting innovation, engineering quality improvements, and cost-efficiency initiatives within the company. What You'll Need: To be successful in this role, you will bring: Experience: Proven track record in delivering system design, implementation, testing, and integration, ideally within the defence sector. System Lifecycle Knowledge: Strong understanding of system lifecycle processes, from design and development to testing and acceptance. Documentation Skills: Ability to produce high-quality technical documentation. Technical Knowledge: Awareness of electronics and software/firmware design principles. Communication: Strong verbal and written communication skills for regular updates to internal and external stakeholders. Agile/Spiral Development: Experience with agile or spiral development lifecycles (desirable). Security Clearance: Ability to attain DV or SC UK security clearance. Driving License: A full UK driving license is required. Education: An Engineering degree (or equivalent) is essential. Professional Membership: Member of a professional Engineering or Science Institute (desirable). Travel: Flexibility to travel within the UK on occasion. What You'll Get: Joining our team comes with a wealth of opportunities and benefits, including: Full Engineering Lifecycle Exposure: Experience all stages of the engineering lifecycle with vertical exposure to different areas of the business-choose the direction of your career. Paid Overtime or Time Off in Lieu: Gain up to 24 additional holiday days per year. Flexible Working: Operate on core working hours of 09:30 - 12:00 & 14:00 - 16:00. Role-Specific Allowances: Ensure you're not out of pocket for job-specific expenses. Holiday Closedown: Enjoy time off between 24 December - 2 January. Pension Scheme: Benefit from a competitive employer contribution scheme. Private Medical Care: Access a network of 50+ private clinics and hospitals nationwide. Training & Upskilling: We are committed to your personal and professional development. Salary Sacrifice Schemes: Save money on new gadgets, bicycles, cycling accessories, Microsoft Office subscriptions, electric cars, and more. Company Tech: Receive laptops, mobiles, and home office equipment to support your role. Relocation Package: If applicable, benefit from a relocation package to help you settle in and focus on your role. If you're looking for an exciting opportunity to make an impact within a dynamic and rapidly growing organisation, we'd love to hear from you.

Job Title: Senior 3rd Line Engineer Location: Oxford-based (Remote then possibly to hybrid) Salary: 35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team culture. As we expand our high-level support operations, we are looking for a skilled and experienced Senior 3rd Line Engineer to join our team remotely. Role Overview As a Senior 3rd Line Engineer, you will act as the technical escalation point for complex IT issues, major incidents, and high-priority projects. You will play a key role in maintaining and improving client infrastructure, mentoring junior staff, and liaising directly with clients to provide strategic and technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam, Azure Site Recovery). Document solutions, create technical documentation, and contribute to the internal knowledge base. Participate in technical design, planning, and architecture discussions. Provide technical pre-sales support and input into solution designs. Ensure SLAs and KPIs are consistently met or exceeded. Mentor junior engineers and act as a subject matter expert within the team. Participate in an on-call rota (if applicable). Essential Skills & Experience Minimum 5 years in a 3rd Line or senior technical support role within an MSP environment. Strong expertise in: Windows Server (2016/2019/2022) Microsoft 365 (Exchange Online, Teams, SharePoint) Azure IaaS, AAD, and hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications Microsoft certifications (e.g., MS-100, AZ-104, AZ-305) VMware VCP or Hyper-V certifications Cisco (CCNA or higher) ITIL Foundation Security certifications (e.g., CompTIA Security+, MS SC-900, CISSP) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to 35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and beyond. Our mission is to provide reliable, proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing complex IT issues, assisting with project delivery, and contributing to continuous improvement of our support processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and direct liaison with clients for high-priority incidents. Configure, deploy, and maintain hardware and software solutions (workstations, servers, firewalls, etc.). Lead or assist in delivering IT infrastructure projects (e.g., server migrations, Office 365 deployments, network upgrades). Monitor system performance and proactively address potential issues. Maintain clear documentation for client environments and internal knowledge base. Support and contribute to internal training and mentoring of junior staff. Ensure compliance with security best practices and company standards. Provide on-call or out-of-hours support on a rota basis, when required. Required Skills & Experience Proven experience in a 2nd or 3rd line support role, ideally within an MSP environment. Strong knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Azure AD). Virtualisation (Hyper-V and/or VMware). Networking (TCP/IP, VLANs, firewalls, VPNs, switches, routers). Backup and disaster recovery solutions (e.g., Veeam, Datto, Acronis). Familiarity with RMM tools, PSA systems (e.g., ConnectWise, Autotask), and ticketing platforms. Excellent troubleshooting and customer service skills. Full UK driving licence and access to own vehicle (travel to client sites may be required). Desirable Qualifications Microsoft certifications (e.g., MS-100, AZ-104, MCSA/MCSE) CompTIA Network+ / Security+ ITIL Foundation In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.