Are you an aspiring IT Network Technician looking to start your career with a well-established and evolving company? Fourteen IP are specialist Voice and Data Solutions providers focused on providing service, support, and solutions for the Hospitality industry right across the UK, Europe, Middle East, and Africa. They work with best-of-breed partners such as HP, Mitel, Broadsoft, Motorola, Ruckus and NEC, and others. Due to continued success and growth, they are now looking for a hardworking and motivated IT Network Technician Apprentice to join their team. Roles and Responsibilities: Fault find, configure and remotely monitor products and services provided by Four-teen IP. Products from Cisco, HP, Aruba, Ruckus, Watchguard among others. Services ranging from Routing, Switching, Wireless, IP telephony. Solving problems, assess situations, and apply solutions utilising acquired voice and data networking knowledge and experience. Understand how telecommunication equipment and services work and be equipped to manage disruptions of service and establish solutions to deal with challenges as they arise. Provide 1st and 2nd line support to Fourteen IP customers and colleagues in the field. Responsible for resolving faults and responding to customer enquiries within SLA. Full training and support will be provided throughout your apprenticeship by Fourteen IP and Baltic Apprenticeships. Desired Qualities, Skills & Knowledge: A minimum of Grade 4/C in Maths or equivalent is required for this role Excellent communication skills both written and verbal Passion for Technology Ability to quickly learn new systems Willingness to learn Salary, Hours, and Holidays: £20,205 per annum with reviews at month 6, 12 and 18 22 days annual leave + bank holidays Holidays increase 1 day per year up to max 25 days Monday Friday 9AM 5.30PM Pension Scheme Company contractual sick pay scheme There are career progression opportunities available upon completion of the program with the possibility of progression onto one of our Level 4 programs. About Baltic Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage Eligibility Criteria Individuals must have a valid and eligible residence status to apply for this role. JBRP1_UKTJ
02/12/2025
Full time
Are you an aspiring IT Network Technician looking to start your career with a well-established and evolving company? Fourteen IP are specialist Voice and Data Solutions providers focused on providing service, support, and solutions for the Hospitality industry right across the UK, Europe, Middle East, and Africa. They work with best-of-breed partners such as HP, Mitel, Broadsoft, Motorola, Ruckus and NEC, and others. Due to continued success and growth, they are now looking for a hardworking and motivated IT Network Technician Apprentice to join their team. Roles and Responsibilities: Fault find, configure and remotely monitor products and services provided by Four-teen IP. Products from Cisco, HP, Aruba, Ruckus, Watchguard among others. Services ranging from Routing, Switching, Wireless, IP telephony. Solving problems, assess situations, and apply solutions utilising acquired voice and data networking knowledge and experience. Understand how telecommunication equipment and services work and be equipped to manage disruptions of service and establish solutions to deal with challenges as they arise. Provide 1st and 2nd line support to Fourteen IP customers and colleagues in the field. Responsible for resolving faults and responding to customer enquiries within SLA. Full training and support will be provided throughout your apprenticeship by Fourteen IP and Baltic Apprenticeships. Desired Qualities, Skills & Knowledge: A minimum of Grade 4/C in Maths or equivalent is required for this role Excellent communication skills both written and verbal Passion for Technology Ability to quickly learn new systems Willingness to learn Salary, Hours, and Holidays: £20,205 per annum with reviews at month 6, 12 and 18 22 days annual leave + bank holidays Holidays increase 1 day per year up to max 25 days Monday Friday 9AM 5.30PM Pension Scheme Company contractual sick pay scheme There are career progression opportunities available upon completion of the program with the possibility of progression onto one of our Level 4 programs. About Baltic Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage Eligibility Criteria Individuals must have a valid and eligible residence status to apply for this role. JBRP1_UKTJ
Director of Networking £120,000 + Bonus Hybrid (Gloucester/London) Large UK MSP Strategic Leadership Network Portfolio Ownership A major UK technology services provider is undergoing a significant reorganisation of its Network & Connectivity function and is now hiring a Director of Networking to lead strategy, delivery, and product direction across its full network services portfolio. This is a senior leadership role overseeing a multi-disciplinary organisation responsible for network product management, delivery, fulfilment, and technical oversight across complex customer environments. You'll report into UK executive leadership and shape the long-term roadmap for enterprise-grade connectivity services. The Opportunity As Director, you will take ownership of the entire Network & Connectivity practice, defining strategy, driving service excellence, leading senior managers, and ensuring services remain competitive, scalable, and aligned with customer needs. You'll lead a team of 100 across multiple locations, covering: Network Delivery & Fulfilment Network Product Management Technical oversight of LAN/WAN, WiFi, SD-WAN/SASE, VPN, and Voice services Strategic vendor partnerships (Cisco, Fortinet, etc.) Commercial ownership of revenue, GP and staffing budgets This is a 60% strategic, 40% operational leadership role, not hands-on engineering, but requires a strong technical grounding and a deep understanding of modern network architectures. Key Responsibilities Define and lead the strategic roadmap for network and connectivity services Full commercial ownership: revenue, gross margin, headcount cost Lead multi-site teams across delivery, fulfilment, and product Senior escalation point for critical network incidents Shape the network services portfolio, roadmap and go-to-market direction Build strong relationships with vendors and internal/external stakeholders Drive continuous improvement, automation, and service excellence Align customer solutions to group engineering, platforms and capacity plans Represent the organisation in customer meetings, forums and executive discussions What You'll Bring 7+ years senior leadership across MSP, ISP or Telco environments Background in Network Product, Network Delivery, or Network Operations leadership Strong understanding of LAN/WAN, WiFi, SD-WAN/SASE, Voice and connectivity architectures Proven success leading large multi-disciplinary teams (50-150+) Experience managing P&L, budgets or commercial performance Comfortable operating in high-change, fast-paced environments Excellent stakeholder and customer engagement skills Eligibility for UK security clearance (BPSS as minimum) Why This Role? Lead a major network organisation through a growth and modernisation period Direct influence over strategy, operations and product direction Opportunity to shape a nationally significant network portfolio Senior-level visibility and autonomy Backed by a large, well-established technology provider with strong customer base Package & Location £120,000-£130,000 base depending on experience Annual bonus Hybrid: 3 days a week onsite, split between Gloucester and London depending on candidate Full senior leadership benefits package Apply If you're a Director or senior Head of Network/Connectivity Services ready to lead a large, complex network practice, or a high-performing Head looking for the next step, please apply with your CV. RSG Plc is acting as an Employment Agency in relation to this vacancy.
28/11/2025
Full time
Director of Networking £120,000 + Bonus Hybrid (Gloucester/London) Large UK MSP Strategic Leadership Network Portfolio Ownership A major UK technology services provider is undergoing a significant reorganisation of its Network & Connectivity function and is now hiring a Director of Networking to lead strategy, delivery, and product direction across its full network services portfolio. This is a senior leadership role overseeing a multi-disciplinary organisation responsible for network product management, delivery, fulfilment, and technical oversight across complex customer environments. You'll report into UK executive leadership and shape the long-term roadmap for enterprise-grade connectivity services. The Opportunity As Director, you will take ownership of the entire Network & Connectivity practice, defining strategy, driving service excellence, leading senior managers, and ensuring services remain competitive, scalable, and aligned with customer needs. You'll lead a team of 100 across multiple locations, covering: Network Delivery & Fulfilment Network Product Management Technical oversight of LAN/WAN, WiFi, SD-WAN/SASE, VPN, and Voice services Strategic vendor partnerships (Cisco, Fortinet, etc.) Commercial ownership of revenue, GP and staffing budgets This is a 60% strategic, 40% operational leadership role, not hands-on engineering, but requires a strong technical grounding and a deep understanding of modern network architectures. Key Responsibilities Define and lead the strategic roadmap for network and connectivity services Full commercial ownership: revenue, gross margin, headcount cost Lead multi-site teams across delivery, fulfilment, and product Senior escalation point for critical network incidents Shape the network services portfolio, roadmap and go-to-market direction Build strong relationships with vendors and internal/external stakeholders Drive continuous improvement, automation, and service excellence Align customer solutions to group engineering, platforms and capacity plans Represent the organisation in customer meetings, forums and executive discussions What You'll Bring 7+ years senior leadership across MSP, ISP or Telco environments Background in Network Product, Network Delivery, or Network Operations leadership Strong understanding of LAN/WAN, WiFi, SD-WAN/SASE, Voice and connectivity architectures Proven success leading large multi-disciplinary teams (50-150+) Experience managing P&L, budgets or commercial performance Comfortable operating in high-change, fast-paced environments Excellent stakeholder and customer engagement skills Eligibility for UK security clearance (BPSS as minimum) Why This Role? Lead a major network organisation through a growth and modernisation period Direct influence over strategy, operations and product direction Opportunity to shape a nationally significant network portfolio Senior-level visibility and autonomy Backed by a large, well-established technology provider with strong customer base Package & Location £120,000-£130,000 base depending on experience Annual bonus Hybrid: 3 days a week onsite, split between Gloucester and London depending on candidate Full senior leadership benefits package Apply If you're a Director or senior Head of Network/Connectivity Services ready to lead a large, complex network practice, or a high-performing Head looking for the next step, please apply with your CV. RSG Plc is acting as an Employment Agency in relation to this vacancy.
CBSbutler Holdings Limited trading as CBSbutler
Maidstone, Kent
Network Engineer +6 months+ +SC cleared - sole British nationals only due to nature of the project +Remote role - occasional travel to Maidstone + 425 - 450 a day +Inside IR35 Skills: +Cisco +Aruba +LAN / WAN +SC clearance This Network Engineering role focusses on implementation of Network services and will cover LAN, WAN, Firewall, and Security infrastructures, with a key focus on Cisco and Aruba. Expectation is the successful candidate will have 5 to 10 years proven work experience in a challenging, multi-vendor Data centre environment working as part of a team delivering project engineering functions. Key Responsibilities: Network Maintenance and Troubleshooting: Maintain data network hardware and systems. Investigate and resolve network and hardware issues. Analyze, isolate, and troubleshoot network errors. Assess and upgrade legacy network components as needed. Technical Support and Leadership: Provide technical support for both internal and external customers. Respond to technical inquiries and recommend solutions. Lead network problem escalation and resolution. Network Installation and Configuration: Install and maintain network infrastructure, including hardware, software, and system data for small to medium-sized networks. Deploy network applications on servers and voice equipment. Conduct network testing, maintenance, and problem resolution. Perform network configurations and implement configuration changes on Routers, Switches, Firewalls and Security appliances. Documentation and Communication: Prepare network diagrams and documentation to reflect current Network operational status. Draft proposal documentation to address customer requirements. Mandatory Skills: Cisco LAN / WAN skills equivalent to CCNP level. Aruba LAN skills equivalent to Aruba ACP level. Demonstrable experience working in a large-scale multi-vendor complex campus environment. Demonstrable experience working with Checkpoint and Palo Alto Firewalls. Strong technical documentation skills. Experience with complex routing protocols, including OSPF, BGP, and iBGP. Experience in configuring and managing IPSec tunnels on firewalls and routers. Experience working with large scale structured cabling infrastructures in a production / manufacturing environment. Required: Experience in data networking with both Cisco and Aruba infrastructures. Proven experience troubleshooting LAN / WAN / FW systems and technical infrastructure. Knowledge of modern network systems, networking principles, and data or video communication. Currently possess SC clearance (Mandatory). If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch.
27/11/2025
Contractor
Network Engineer +6 months+ +SC cleared - sole British nationals only due to nature of the project +Remote role - occasional travel to Maidstone + 425 - 450 a day +Inside IR35 Skills: +Cisco +Aruba +LAN / WAN +SC clearance This Network Engineering role focusses on implementation of Network services and will cover LAN, WAN, Firewall, and Security infrastructures, with a key focus on Cisco and Aruba. Expectation is the successful candidate will have 5 to 10 years proven work experience in a challenging, multi-vendor Data centre environment working as part of a team delivering project engineering functions. Key Responsibilities: Network Maintenance and Troubleshooting: Maintain data network hardware and systems. Investigate and resolve network and hardware issues. Analyze, isolate, and troubleshoot network errors. Assess and upgrade legacy network components as needed. Technical Support and Leadership: Provide technical support for both internal and external customers. Respond to technical inquiries and recommend solutions. Lead network problem escalation and resolution. Network Installation and Configuration: Install and maintain network infrastructure, including hardware, software, and system data for small to medium-sized networks. Deploy network applications on servers and voice equipment. Conduct network testing, maintenance, and problem resolution. Perform network configurations and implement configuration changes on Routers, Switches, Firewalls and Security appliances. Documentation and Communication: Prepare network diagrams and documentation to reflect current Network operational status. Draft proposal documentation to address customer requirements. Mandatory Skills: Cisco LAN / WAN skills equivalent to CCNP level. Aruba LAN skills equivalent to Aruba ACP level. Demonstrable experience working in a large-scale multi-vendor complex campus environment. Demonstrable experience working with Checkpoint and Palo Alto Firewalls. Strong technical documentation skills. Experience with complex routing protocols, including OSPF, BGP, and iBGP. Experience in configuring and managing IPSec tunnels on firewalls and routers. Experience working with large scale structured cabling infrastructures in a production / manufacturing environment. Required: Experience in data networking with both Cisco and Aruba infrastructures. Proven experience troubleshooting LAN / WAN / FW systems and technical infrastructure. Knowledge of modern network systems, networking principles, and data or video communication. Currently possess SC clearance (Mandatory). If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch.
Director of Networking | £120,000 + Bonus | Hybrid (Gloucester/London) Large UK MSP | Strategic Leadership | Network Portfolio Ownership A major UK technology services provider is undergoing a significant reorganisation of its Network & Connectivity function and is now hiring a Director of Networking to lead strategy, delivery, and product direction across its full network services portfolio. This is a senior leadership role overseeing a multi-disciplinary organisation responsible for network product management, delivery, fulfilment, and technical oversight across complex customer environments. You'll report into UK executive leadership and shape the long-term roadmap for enterprise-grade connectivity services. The Opportunity As Director, you will take ownership of the entire Network & Connectivity practice, defining strategy, driving service excellence, leading senior managers, and ensuring services remain competitive, scalable, and aligned with customer needs. You'll lead a team of ~100 across multiple locations, covering: Network Delivery & Fulfilment Network Product Management Technical oversight of LAN/WAN, WiFi, SD-WAN/SASE, VPN, and Voice services Strategic vendor partnerships (Cisco, Fortinet, etc.) Commercial ownership of revenue, GP and staffing budgets This is a 60% strategic, 40% operational leadership role, not hands-on engineering, but requires a strong technical grounding and a deep understanding of modern network architectures. Key Responsibilities Define and lead the strategic roadmap for network and connectivity services Full commercial ownership: revenue, gross margin, headcount cost Lead multi-site teams across delivery, fulfilment, and product Senior escalation point for critical network incidents Shape the network services portfolio, roadmap and go-to-market direction Build strong relationships with vendors and internal/external stakeholders Drive continuous improvement, automation, and service excellence Align customer solutions to group engineering, platforms and capacity plans Represent the organisation in customer meetings, forums and executive discussions What You'll Bring 7+ years senior leadership across MSP, ISP or Telco environments Background in Network Product, Network Delivery, or Network Operations leadership Strong understanding of LAN/WAN, WiFi, SD-WAN/SASE, Voice and connectivity architectures Proven success leading large multi-disciplinary teams (50-150+) Experience managing P&L, budgets or commercial performance Comfortable operating in high-change, fast-paced environments Excellent stakeholder and customer engagement skills Eligibility for UK security clearance (BPSS as minimum) Why This Role? Lead a major network organisation through a growth and modernisation period Direct influence over strategy, operations and product direction Opportunity to shape a nationally significant network portfolio Senior-level visibility and autonomy Backed by a large, well-established technology provider with strong customer base Package & Location £120,000-£130,000 base depending on experience Annual bonus Hybrid: 3 days a week onsite, split between Gloucester and London depending on candidate Full senior leadership benefits package Apply If you're a Director or senior Head of Network/Connectivity Services ready to lead a large, complex network practice, or a high-performing Head looking for the next step, please apply with your CV. RSG Plc is acting as an Employment Agency in relation to this vacancy.
26/11/2025
Full time
Director of Networking | £120,000 + Bonus | Hybrid (Gloucester/London) Large UK MSP | Strategic Leadership | Network Portfolio Ownership A major UK technology services provider is undergoing a significant reorganisation of its Network & Connectivity function and is now hiring a Director of Networking to lead strategy, delivery, and product direction across its full network services portfolio. This is a senior leadership role overseeing a multi-disciplinary organisation responsible for network product management, delivery, fulfilment, and technical oversight across complex customer environments. You'll report into UK executive leadership and shape the long-term roadmap for enterprise-grade connectivity services. The Opportunity As Director, you will take ownership of the entire Network & Connectivity practice, defining strategy, driving service excellence, leading senior managers, and ensuring services remain competitive, scalable, and aligned with customer needs. You'll lead a team of ~100 across multiple locations, covering: Network Delivery & Fulfilment Network Product Management Technical oversight of LAN/WAN, WiFi, SD-WAN/SASE, VPN, and Voice services Strategic vendor partnerships (Cisco, Fortinet, etc.) Commercial ownership of revenue, GP and staffing budgets This is a 60% strategic, 40% operational leadership role, not hands-on engineering, but requires a strong technical grounding and a deep understanding of modern network architectures. Key Responsibilities Define and lead the strategic roadmap for network and connectivity services Full commercial ownership: revenue, gross margin, headcount cost Lead multi-site teams across delivery, fulfilment, and product Senior escalation point for critical network incidents Shape the network services portfolio, roadmap and go-to-market direction Build strong relationships with vendors and internal/external stakeholders Drive continuous improvement, automation, and service excellence Align customer solutions to group engineering, platforms and capacity plans Represent the organisation in customer meetings, forums and executive discussions What You'll Bring 7+ years senior leadership across MSP, ISP or Telco environments Background in Network Product, Network Delivery, or Network Operations leadership Strong understanding of LAN/WAN, WiFi, SD-WAN/SASE, Voice and connectivity architectures Proven success leading large multi-disciplinary teams (50-150+) Experience managing P&L, budgets or commercial performance Comfortable operating in high-change, fast-paced environments Excellent stakeholder and customer engagement skills Eligibility for UK security clearance (BPSS as minimum) Why This Role? Lead a major network organisation through a growth and modernisation period Direct influence over strategy, operations and product direction Opportunity to shape a nationally significant network portfolio Senior-level visibility and autonomy Backed by a large, well-established technology provider with strong customer base Package & Location £120,000-£130,000 base depending on experience Annual bonus Hybrid: 3 days a week onsite, split between Gloucester and London depending on candidate Full senior leadership benefits package Apply If you're a Director or senior Head of Network/Connectivity Services ready to lead a large, complex network practice, or a high-performing Head looking for the next step, please apply with your CV. RSG Plc is acting as an Employment Agency in relation to this vacancy.
Senior CCaaS Engineer (UC/Telephony) Full Time Permanent Hybrid - London SE1 (min 1 day per week onsite) £70-85K basic + benefits (5% pension, 25 days hols, life insurance, medical cover) Are you an experienced Senior CCaaS Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and IP telephony? Here at ARM we are recruiting for a full time permanent Senior CCaaS Engineer for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone or Genesys. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and CRM integration. The successful candidate will act as a technical authority, mentoring junior engineers while delivering high-impact contact centre solutions for enterprise clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. . Implement contact centre components within NICE CXone, Genesys Cloud or Avaya platforms. . Design and support emergency routing and system failover scenarios. Application Integration: . Deliver CRM and third-party app integrations using REST or SOAP APIs. . Coordinate data flows between telephony platforms and business systems (Salesforce, Dynamics, etc.). . Conduct testing and validation of integration use cases. Technical Leadership: . Serve as an escalation point for complex contact centre infrastructure issues. . Mentor and support junior engineers and technical consultants. . Contribute to solution design documentation, handovers, and client technical briefings. Client Collaboration: . Participate in technical discovery workshops and requirement-gathering sessions. . Align solution architecture to client business goals. . Communicate clearly with technical and non-technical stakeholders. Qualifications: Required Skills & Experience: . 5yrs+ hands-on in telecoms or VoIP engineering roles, with at least 2 years in contact centre environments. . Strong experience with NICE CXone, Genesys or Avaya contact centre platforms. . Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. . Integration experience with CRMs and enterprise systems using web services/APIs. . Strong communication and stakeholder management skills. Preferred Skills: . Certifications in NICE CXone, Genesys Cloud, Cisco Collaboration, or Avaya. . Exposure to ITIL, TOGAF, or Agile project environments. . Experience in industries with regulatory requirements (eg, finance, healthcare). Working Conditions: . May require evening and weekend work during key implementation phases. . Flexibility to travel to client sites as needed. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
25/11/2025
Full time
Senior CCaaS Engineer (UC/Telephony) Full Time Permanent Hybrid - London SE1 (min 1 day per week onsite) £70-85K basic + benefits (5% pension, 25 days hols, life insurance, medical cover) Are you an experienced Senior CCaaS Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and IP telephony? Here at ARM we are recruiting for a full time permanent Senior CCaaS Engineer for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone or Genesys. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and CRM integration. The successful candidate will act as a technical authority, mentoring junior engineers while delivering high-impact contact centre solutions for enterprise clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. . Implement contact centre components within NICE CXone, Genesys Cloud or Avaya platforms. . Design and support emergency routing and system failover scenarios. Application Integration: . Deliver CRM and third-party app integrations using REST or SOAP APIs. . Coordinate data flows between telephony platforms and business systems (Salesforce, Dynamics, etc.). . Conduct testing and validation of integration use cases. Technical Leadership: . Serve as an escalation point for complex contact centre infrastructure issues. . Mentor and support junior engineers and technical consultants. . Contribute to solution design documentation, handovers, and client technical briefings. Client Collaboration: . Participate in technical discovery workshops and requirement-gathering sessions. . Align solution architecture to client business goals. . Communicate clearly with technical and non-technical stakeholders. Qualifications: Required Skills & Experience: . 5yrs+ hands-on in telecoms or VoIP engineering roles, with at least 2 years in contact centre environments. . Strong experience with NICE CXone, Genesys or Avaya contact centre platforms. . Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. . Integration experience with CRMs and enterprise systems using web services/APIs. . Strong communication and stakeholder management skills. Preferred Skills: . Certifications in NICE CXone, Genesys Cloud, Cisco Collaboration, or Avaya. . Exposure to ITIL, TOGAF, or Agile project environments. . Experience in industries with regulatory requirements (eg, finance, healthcare). Working Conditions: . May require evening and weekend work during key implementation phases. . Flexibility to travel to client sites as needed. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
CBSbutler Holdings Limited trading as CBSbutler
Sevenoaks, Kent
Network Engineer +6 months+ +SC cleared - sole British nationals only due to nature of the project +Hybrid - 1 day on site in Sevenoaks + 425 - 460 a day +Inside IR35 Skills: +Cisco +Aruba +LAN / WAN +SC clearance This Network Engineering role focusses on implementation of Network services and will cover LAN, WAN, Firewall, and Security infrastructures, with a key focus on Cisco and Aruba. Expectation is the successful candidate will have 5 to 10 years proven work experience in a challenging, multi-vendor Data centre environment working as part of a team delivering project engineering functions. Key Responsibilities: Network Maintenance and Troubleshooting: Maintain data network hardware and systems. Investigate and resolve network and hardware issues. Analyze, isolate, and troubleshoot network errors. Assess and upgrade legacy network components as needed. Technical Support and Leadership: Provide technical support for both internal and external customers. Respond to technical inquiries and recommend solutions. Lead network problem escalation and resolution. Network Installation and Configuration: Install and maintain network infrastructure, including hardware, software, and system data for small to medium-sized networks. Deploy network applications on servers and voice equipment. Conduct network testing, maintenance, and problem resolution. Perform network configurations and implement configuration changes on Routers, Switches, Firewalls and Security appliances. Documentation and Communication: Prepare network diagrams and documentation to reflect current Network operational status. Draft proposal documentation to address customer requirements. Mandatory Skills: Cisco LAN / WAN skills equivalent to CCNP level. Aruba LAN skills equivalent to Aruba ACP level. Demonstrable experience working in a large-scale multi-vendor complex campus environment. Demonstrable experience working with Checkpoint and Palo Alto Firewalls. Strong technical documentation skills. Experience with complex routing protocols, including OSPF, BGP, and iBGP. Experience in configuring and managing IPSec tunnels on firewalls and routers. Experience working with large scale structured cabling infrastructures in a production / manufacturing environment. Required: Experience in data networking with both Cisco and Aruba infrastructures. Proven experience troubleshooting LAN / WAN / FW systems and technical infrastructure. Knowledge of modern network systems, networking principles, and data or video communication. Currently possess SC clearance (Mandatory). If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch.
20/11/2025
Contractor
Network Engineer +6 months+ +SC cleared - sole British nationals only due to nature of the project +Hybrid - 1 day on site in Sevenoaks + 425 - 460 a day +Inside IR35 Skills: +Cisco +Aruba +LAN / WAN +SC clearance This Network Engineering role focusses on implementation of Network services and will cover LAN, WAN, Firewall, and Security infrastructures, with a key focus on Cisco and Aruba. Expectation is the successful candidate will have 5 to 10 years proven work experience in a challenging, multi-vendor Data centre environment working as part of a team delivering project engineering functions. Key Responsibilities: Network Maintenance and Troubleshooting: Maintain data network hardware and systems. Investigate and resolve network and hardware issues. Analyze, isolate, and troubleshoot network errors. Assess and upgrade legacy network components as needed. Technical Support and Leadership: Provide technical support for both internal and external customers. Respond to technical inquiries and recommend solutions. Lead network problem escalation and resolution. Network Installation and Configuration: Install and maintain network infrastructure, including hardware, software, and system data for small to medium-sized networks. Deploy network applications on servers and voice equipment. Conduct network testing, maintenance, and problem resolution. Perform network configurations and implement configuration changes on Routers, Switches, Firewalls and Security appliances. Documentation and Communication: Prepare network diagrams and documentation to reflect current Network operational status. Draft proposal documentation to address customer requirements. Mandatory Skills: Cisco LAN / WAN skills equivalent to CCNP level. Aruba LAN skills equivalent to Aruba ACP level. Demonstrable experience working in a large-scale multi-vendor complex campus environment. Demonstrable experience working with Checkpoint and Palo Alto Firewalls. Strong technical documentation skills. Experience with complex routing protocols, including OSPF, BGP, and iBGP. Experience in configuring and managing IPSec tunnels on firewalls and routers. Experience working with large scale structured cabling infrastructures in a production / manufacturing environment. Required: Experience in data networking with both Cisco and Aruba infrastructures. Proven experience troubleshooting LAN / WAN / FW systems and technical infrastructure. Knowledge of modern network systems, networking principles, and data or video communication. Currently possess SC clearance (Mandatory). If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch.
IT Project Engineer We are currently recruiting an experienced IT Project Engineer to join us here at Tailor Made Technologies on a hybrid model. We are currently adding to our existing Infrastructure Project Team due to the successful business growth of Tailor Made Technologies. This hands-on technical infrastructure design and project delivery role is vital for us. We are looking for the right person to come and add their experience to our forward thinking, innovative and dynamic team. In return we will provide training and support to develop your career, helping you reach your potential. There will be expected travel with this role. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT purchasing scheme. Company pension. 25 days holiday plus bank holidays. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our IT Project Engineer As our IT Project Engineer your role will be working on secure and complex projects, developing and supporting multiple internal and cloud-based infrastructures. You will be working closely with the Project Managers, Account Managers, and Technical Consultants, ensuring successful delivery of our bespoke projects to our clients in a timely and professional manner. You will also utilise your attention to detail to create procedural documentation for use by supporting colleagues. Technical Skills Direct experience in a few of the following areas are required: Windows Server 2008R2 2022 Active Directory/GPO Exchange/Office365 VMware ESXi (phone number removed) including vCentre Citrix XenApp 7.15LTSR and above and NetScalers Microsoft Azure Networking Cisco and HPE Aruba SANs Ideally NetApp WiFi Meraki and Unifi Backups Veeam, MSP Backup and Datto Security AV, MFA, NPS, Password polices and GPO lockdown Previous Experience: Strong infrastructure and networking skills and experience. You will be at ease troubleshooting and resolving issues in reference environments and on live systems, as well as comfortable documenting, testing, implementing and supporting changes following on from an approved change control process. Previous ownership of projects throughout their entire lifecycle ensuring all targets are met. Strong experience of working with internal and external teams to the most professional standards.
05/11/2025
Full time
IT Project Engineer We are currently recruiting an experienced IT Project Engineer to join us here at Tailor Made Technologies on a hybrid model. We are currently adding to our existing Infrastructure Project Team due to the successful business growth of Tailor Made Technologies. This hands-on technical infrastructure design and project delivery role is vital for us. We are looking for the right person to come and add their experience to our forward thinking, innovative and dynamic team. In return we will provide training and support to develop your career, helping you reach your potential. There will be expected travel with this role. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT purchasing scheme. Company pension. 25 days holiday plus bank holidays. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our IT Project Engineer As our IT Project Engineer your role will be working on secure and complex projects, developing and supporting multiple internal and cloud-based infrastructures. You will be working closely with the Project Managers, Account Managers, and Technical Consultants, ensuring successful delivery of our bespoke projects to our clients in a timely and professional manner. You will also utilise your attention to detail to create procedural documentation for use by supporting colleagues. Technical Skills Direct experience in a few of the following areas are required: Windows Server 2008R2 2022 Active Directory/GPO Exchange/Office365 VMware ESXi (phone number removed) including vCentre Citrix XenApp 7.15LTSR and above and NetScalers Microsoft Azure Networking Cisco and HPE Aruba SANs Ideally NetApp WiFi Meraki and Unifi Backups Veeam, MSP Backup and Datto Security AV, MFA, NPS, Password polices and GPO lockdown Previous Experience: Strong infrastructure and networking skills and experience. You will be at ease troubleshooting and resolving issues in reference environments and on live systems, as well as comfortable documenting, testing, implementing and supporting changes following on from an approved change control process. Previous ownership of projects throughout their entire lifecycle ensuring all targets are met. Strong experience of working with internal and external teams to the most professional standards.
Prestigious opportunity for a Cisco Voice Engineer to join a pioneering technology team based in Manchester. The successful candidate will be responsible for the design, implementation, and support of Cisco-based voice communication systems, dedicated to a strategic digital transformation of our network. We welcome your application to join us as we grow. As one of our Cisco Voice Engineers, you will: Design, configure, and maintain Cisco Unified Communications Manager (CUCM), Unity Connection, and related voice systems. Install and support Cisco voice gateways, routers, and switches. Manage SIP trunking, dial plans, and call routing. Provide Tier 3 support for voice-related incidents and service requests. Collaborate with network and infrastructure teams to ensure seamless integration. Monitor system performance and implement optimisations. Maintain documentation and contribute to project planning and delivery. If you possess a combination of some of the following skills, then LETS TALK! Experience with Cisco voice technologies. Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs. Experience with Cisco CUBE, Webex, and Cisco Emergency Responder (CER) is advantageous but not essential. Excellent troubleshooting and communication skills. Certifications such as CCNA Collaboration, CCNP Collaboration, or CCIE Collaboration would also be desirable but not essential. What you'll get in return In return, you will be rewarded with 30 days holiday plus Bank holidays, an enviable pension scheme and hybrid working. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
04/11/2025
Full time
Prestigious opportunity for a Cisco Voice Engineer to join a pioneering technology team based in Manchester. The successful candidate will be responsible for the design, implementation, and support of Cisco-based voice communication systems, dedicated to a strategic digital transformation of our network. We welcome your application to join us as we grow. As one of our Cisco Voice Engineers, you will: Design, configure, and maintain Cisco Unified Communications Manager (CUCM), Unity Connection, and related voice systems. Install and support Cisco voice gateways, routers, and switches. Manage SIP trunking, dial plans, and call routing. Provide Tier 3 support for voice-related incidents and service requests. Collaborate with network and infrastructure teams to ensure seamless integration. Monitor system performance and implement optimisations. Maintain documentation and contribute to project planning and delivery. If you possess a combination of some of the following skills, then LETS TALK! Experience with Cisco voice technologies. Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs. Experience with Cisco CUBE, Webex, and Cisco Emergency Responder (CER) is advantageous but not essential. Excellent troubleshooting and communication skills. Certifications such as CCNA Collaboration, CCNP Collaboration, or CCIE Collaboration would also be desirable but not essential. What you'll get in return In return, you will be rewarded with 30 days holiday plus Bank holidays, an enviable pension scheme and hybrid working. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Description Senior Network Engineer Permanent / Hybrid Contract with 2- 3 days on site each week (Dublin, Limerick, Belfast, London or Kent) The Role: As a member of the Sysco Network team, the Senior Network Engineer is responsible for providing network support of Sysco's initiative in networks and automation with a focus on delivering effective and efficient network support services. The Senior Network Engineer reports into the Network Manager but will be embedded into the Sysco Global Network team. Role Responsibilities: Maintain key Network devices on a daily basis Supports the user community via Service Now tickets, and assist in problem resolution Monitor operations of LAN, WAN, Load Balancing, VPN, Security, and Wi-Fi Monitors all aspects of project and daily operations as it relates to network services Provide timely project status updates to customers, PMO Teams, and management Performs operational tasks with Service Now ticket support. Understanding and ongoing support of all LAN, WAN, VPN, WLS, IPT, Load Balancing, Security, content filtering Perform problem isolation within the network infrastructure Participate in an enterprise infrastructure On-call rotation Participate within projects across the enterprise network Support the campus environments as required, remote site locations, and corporate Data Centre Locations Develop operational knowledge of Network-based tools that support the enterprise network environments Skill & Experience: We are seeking an experienced and highly skilled Senior Network Engineer to join our team. The ideal candidate will hold a Bachelor's degree in Computer Science, Systems Analysis, or a related field, with equivalent experience or certifications such as CCNP, CCIE, or other advanced network qualifications held continuously for over multiple years. You will bring deep expertise in key areas including load balancers, firewalls, routing protocols (BGP, IBGP, OSPF, EIGRP), security, cloud networks, automation, and Python programming. A strong understanding of network fundamentals and extensive experience integrating network systems with storage, compute, virtualization, wireless, and security infrastructure is essential. The role requires hands-on experience with a broad range of technologies such as Cisco ASA Firewalls (multi-context/failover), Cisco Catalyst and Nexus series (9000/7000/5000/2000), Cisco VSS, StackWise, TACACS, WAAS, wireless controllers (Cisco and Motorola), QoS for voice/video, and remote cloud services (AWS, Azure, SoftCloud). You should be proficient in using network tools such as Fluke, Infoblox, SolarWinds, and have expertise in application performance analysis, TCP/IP, packet capture/sniffing, and Visio-based design documentation. Success in this role will require strong analytical, troubleshooting, and communication skills, the ability to work independently or as part of a team, and a proven ability to manage time and priorities in a fast-paced, enterprise-scale environment with 300+ sites. Security qualifications and cloud experience are highly desirable, along with a deep understanding of VPN, WAN, LAN, wireless, and load balancing technologies. This is an excellent opportunity for a seasoned professional with a customer-focused mindset and a commitment to delivering high-quality network solutions. Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 72,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 725,000 customer locations. Sysco International, officially formed in 2021, is the externally reported segment of Sysco's foodservice businesses outside of the United States. It comprises businesses in the Bahamas, Canada, Costa Rica, France, Ireland, Mexico, Panama, Sweden, the United Kingdom - as well as Sysco's export business, International Food Group.
05/10/2025
Full time
Job Description Senior Network Engineer Permanent / Hybrid Contract with 2- 3 days on site each week (Dublin, Limerick, Belfast, London or Kent) The Role: As a member of the Sysco Network team, the Senior Network Engineer is responsible for providing network support of Sysco's initiative in networks and automation with a focus on delivering effective and efficient network support services. The Senior Network Engineer reports into the Network Manager but will be embedded into the Sysco Global Network team. Role Responsibilities: Maintain key Network devices on a daily basis Supports the user community via Service Now tickets, and assist in problem resolution Monitor operations of LAN, WAN, Load Balancing, VPN, Security, and Wi-Fi Monitors all aspects of project and daily operations as it relates to network services Provide timely project status updates to customers, PMO Teams, and management Performs operational tasks with Service Now ticket support. Understanding and ongoing support of all LAN, WAN, VPN, WLS, IPT, Load Balancing, Security, content filtering Perform problem isolation within the network infrastructure Participate in an enterprise infrastructure On-call rotation Participate within projects across the enterprise network Support the campus environments as required, remote site locations, and corporate Data Centre Locations Develop operational knowledge of Network-based tools that support the enterprise network environments Skill & Experience: We are seeking an experienced and highly skilled Senior Network Engineer to join our team. The ideal candidate will hold a Bachelor's degree in Computer Science, Systems Analysis, or a related field, with equivalent experience or certifications such as CCNP, CCIE, or other advanced network qualifications held continuously for over multiple years. You will bring deep expertise in key areas including load balancers, firewalls, routing protocols (BGP, IBGP, OSPF, EIGRP), security, cloud networks, automation, and Python programming. A strong understanding of network fundamentals and extensive experience integrating network systems with storage, compute, virtualization, wireless, and security infrastructure is essential. The role requires hands-on experience with a broad range of technologies such as Cisco ASA Firewalls (multi-context/failover), Cisco Catalyst and Nexus series (9000/7000/5000/2000), Cisco VSS, StackWise, TACACS, WAAS, wireless controllers (Cisco and Motorola), QoS for voice/video, and remote cloud services (AWS, Azure, SoftCloud). You should be proficient in using network tools such as Fluke, Infoblox, SolarWinds, and have expertise in application performance analysis, TCP/IP, packet capture/sniffing, and Visio-based design documentation. Success in this role will require strong analytical, troubleshooting, and communication skills, the ability to work independently or as part of a team, and a proven ability to manage time and priorities in a fast-paced, enterprise-scale environment with 300+ sites. Security qualifications and cloud experience are highly desirable, along with a deep understanding of VPN, WAN, LAN, wireless, and load balancing technologies. This is an excellent opportunity for a seasoned professional with a customer-focused mindset and a commitment to delivering high-quality network solutions. Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 72,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 725,000 customer locations. Sysco International, officially formed in 2021, is the externally reported segment of Sysco's foodservice businesses outside of the United States. It comprises businesses in the Bahamas, Canada, Costa Rica, France, Ireland, Mexico, Panama, Sweden, the United Kingdom - as well as Sysco's export business, International Food Group.
UCCE Consultant - SC Cleared + 9 month initial contract + £560 to £625 per day + Hybrid working out of Berkshire + Inside IR35 Key Skills: + UCCE + WxCCE + SC Cleared We are looking for a skilled UCCE Engineer to join our team and take ownership of Cisco Unified Contact Center Enterprise environments. You'll be responsible for designing, implementing, supporting, and optimizing enterprise-level contact center solutions. This role requires a mix of technical expertise, troubleshooting skills, and stakeholder engagement to ensure seamless, resilient, and scalable voice/contact center operations. Key Responsibilities Design, configure, and deploy Cisco UCCE solutions including ICM, CVP, CUIC, CUCM, and Finesse. Manage integrations with third-party systems (WFM, CRM, CTI, SIP gateways, etc.). Monitor and troubleshoot voice infrastructure, ensuring high availability and performance. Perform regular upgrades, patching, and capacity planning. Support end-to-end call flows, routing scripts, and reporting solutions. Create and maintain technical documentation, diagrams, and knowledge base articles. Collaborate with business and IT stakeholders to gather requirements and deliver scalable solutions. Provide tier-3 support for complex incidents and root cause analysis. Ensure compliance with security and data governance standards. Required Skills & Experience Proven experience working as a UCCE Engineer in enterprise environments. Strong knowledge of Cisco UCCE components : ICM, CVP, CUIC, CUCM, Finesse. Proficiency in Scripting and call routing strategies. Solid understanding of SIP, VoIP, and telephony protocols . Experience with CTI integrations and multi-channel contact center solutions. Good troubleshooting skills across network, voice, and application layers. Cisco Webex - WxCCE Familiarity with Windows Server, SQL Server, and Active Directory in a UCCE context. Ability to work under pressure and resolve issues in mission-critical environments. Desirable Skills Cisco certifications (CCNP Collaboration, CCIE Collaboration, or equivalent). Knowledge of Genesys, Avaya, or other CCaaS platforms . Exposure to cloud-based contact centers (Webex CC, Amazon Connect, Five9, etc.). Experience with automation tools, Scripting (PowerShell, Python), or APIs .
02/10/2025
Contractor
UCCE Consultant - SC Cleared + 9 month initial contract + £560 to £625 per day + Hybrid working out of Berkshire + Inside IR35 Key Skills: + UCCE + WxCCE + SC Cleared We are looking for a skilled UCCE Engineer to join our team and take ownership of Cisco Unified Contact Center Enterprise environments. You'll be responsible for designing, implementing, supporting, and optimizing enterprise-level contact center solutions. This role requires a mix of technical expertise, troubleshooting skills, and stakeholder engagement to ensure seamless, resilient, and scalable voice/contact center operations. Key Responsibilities Design, configure, and deploy Cisco UCCE solutions including ICM, CVP, CUIC, CUCM, and Finesse. Manage integrations with third-party systems (WFM, CRM, CTI, SIP gateways, etc.). Monitor and troubleshoot voice infrastructure, ensuring high availability and performance. Perform regular upgrades, patching, and capacity planning. Support end-to-end call flows, routing scripts, and reporting solutions. Create and maintain technical documentation, diagrams, and knowledge base articles. Collaborate with business and IT stakeholders to gather requirements and deliver scalable solutions. Provide tier-3 support for complex incidents and root cause analysis. Ensure compliance with security and data governance standards. Required Skills & Experience Proven experience working as a UCCE Engineer in enterprise environments. Strong knowledge of Cisco UCCE components : ICM, CVP, CUIC, CUCM, Finesse. Proficiency in Scripting and call routing strategies. Solid understanding of SIP, VoIP, and telephony protocols . Experience with CTI integrations and multi-channel contact center solutions. Good troubleshooting skills across network, voice, and application layers. Cisco Webex - WxCCE Familiarity with Windows Server, SQL Server, and Active Directory in a UCCE context. Ability to work under pressure and resolve issues in mission-critical environments. Desirable Skills Cisco certifications (CCNP Collaboration, CCIE Collaboration, or equivalent). Knowledge of Genesys, Avaya, or other CCaaS platforms . Exposure to cloud-based contact centers (Webex CC, Amazon Connect, Five9, etc.). Experience with automation tools, Scripting (PowerShell, Python), or APIs .
IT Technical Consultant Overview of the Role We're on the lookout for an IT Technical Consultant who loves solving problems and turning ideas into real-world solutions. At TMT, you'll work closely with our customers, sales teams, and Project Coordinators to design IT solutions that are smart, secure, and built to last. You'll be there from the very start listening to what our clients need, shaping ideas, and making sure our projects not only work on paper but work brilliantly in practice. It's a role where your technical know-how meets people skills, and where you'll see the impact of your work first-hand. If you're curious, collaborative, and enjoy making technology work for people, we'd love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT purchasing scheme. Company pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals - our in-house teams tailor our services to suit every client's unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our IT Technical Consultant: Engage directly with customers to understand their IT challenges, goals, and requirements. Work alongside Account Managers and New Business Consultants to propose tailored solutions. Design technically feasible, scalable, and cost-effective IT solutions aligned with client expectations and budgets. Produce detailed technical scopes of work for implementation by the Projects Team. Collaborate with technical teams to ensure clarity and alignment between design and delivery. Serve as a trusted Technical Advisor to both internal and external teams. Your Previous Experience: Experienced IT Project Engineer looking to break into a consultancy role or experience in a technical consultancy or solution design role within an MSP or similar environment. A strong communicator with the ability to present and explain technical concepts to non-technical stakeholders. A customer-centric mindset with the ability to build trust and influence decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget considerations. Essential Technical Skills While TMT is primarily a Microsoft-centric business, we partner with a wide range of vendors to meet diverse client needs. You should be familiar and comfortable working with: Microsoft Azure Windows Server (Various Versions) Microsoft 365 Suite (Exchange Online, SharePoint, Intune, Purview, Teams, etc.) Email Security: Mimecast or similar Web Security: ForcePoint, DNSFilter Wi-Fi Solutions: Meraki, UniFi Networking & Switching: Aruba Firewalls: WatchGuard, Meraki, SonicWALL Storage Solutions (SANs): HPE MSA, Nimble, NetApp Advantageous Skills: Microsoft Certified: Azure Solutions Architect / M365 Enterprise Administrator Network or Security certifications (e.g. CompTIA Network+, Cisco CCNA, WatchGuard/Meraki certifications) ITIL or PRINCE2 Foundation
01/09/2025
Full time
IT Technical Consultant Overview of the Role We're on the lookout for an IT Technical Consultant who loves solving problems and turning ideas into real-world solutions. At TMT, you'll work closely with our customers, sales teams, and Project Coordinators to design IT solutions that are smart, secure, and built to last. You'll be there from the very start listening to what our clients need, shaping ideas, and making sure our projects not only work on paper but work brilliantly in practice. It's a role where your technical know-how meets people skills, and where you'll see the impact of your work first-hand. If you're curious, collaborative, and enjoy making technology work for people, we'd love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT purchasing scheme. Company pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals - our in-house teams tailor our services to suit every client's unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our IT Technical Consultant: Engage directly with customers to understand their IT challenges, goals, and requirements. Work alongside Account Managers and New Business Consultants to propose tailored solutions. Design technically feasible, scalable, and cost-effective IT solutions aligned with client expectations and budgets. Produce detailed technical scopes of work for implementation by the Projects Team. Collaborate with technical teams to ensure clarity and alignment between design and delivery. Serve as a trusted Technical Advisor to both internal and external teams. Your Previous Experience: Experienced IT Project Engineer looking to break into a consultancy role or experience in a technical consultancy or solution design role within an MSP or similar environment. A strong communicator with the ability to present and explain technical concepts to non-technical stakeholders. A customer-centric mindset with the ability to build trust and influence decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget considerations. Essential Technical Skills While TMT is primarily a Microsoft-centric business, we partner with a wide range of vendors to meet diverse client needs. You should be familiar and comfortable working with: Microsoft Azure Windows Server (Various Versions) Microsoft 365 Suite (Exchange Online, SharePoint, Intune, Purview, Teams, etc.) Email Security: Mimecast or similar Web Security: ForcePoint, DNSFilter Wi-Fi Solutions: Meraki, UniFi Networking & Switching: Aruba Firewalls: WatchGuard, Meraki, SonicWALL Storage Solutions (SANs): HPE MSA, Nimble, NetApp Advantageous Skills: Microsoft Certified: Azure Solutions Architect / M365 Enterprise Administrator Network or Security certifications (e.g. CompTIA Network+, Cisco CCNA, WatchGuard/Meraki certifications) ITIL or PRINCE2 Foundation
IT Technical Consultant Overview of the Role We re on the lookout for an IT Technical Consultant who loves solving problems and turning ideas into real-world solutions. At TMT, you ll work closely with our customers, sales teams, and Project Coordinators to design IT solutions that are smart, secure, and built to last. You ll be there from the very start listening to what our clients need, shaping ideas, and making sure our projects not only work on paper but work brilliantly in practice. It s a role where your technical know-how meets people skills, and where you ll see the impact of your work first-hand. If you re curious, collaborative, and enjoy making technology work for people, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT purchasing scheme. Company pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals our in-house teams tailor our services to suit every client s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our IT Technical Consultant: Engage directly with customers to understand their IT challenges, goals, and requirements. Work alongside Account Managers and New Business Consultants to propose tailored solutions. Design technically feasible, scalable, and cost-effective IT solutions aligned with client expectations and budgets. Produce detailed technical scopes of work for implementation by the Projects Team. Collaborate with technical teams to ensure clarity and alignment between design and delivery. Serve as a trusted Technical Advisor to both internal and external teams. Your Previous Experience: Experienced IT Project Engineer looking to break into a consultancy role or experience in a technical consultancy or solution design role within an MSP or similar environment. A strong communicator with the ability to present and explain technical concepts to non-technical stakeholders. A customer-centric mindset with the ability to build trust and influence decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget considerations. Essential Technical Skills While TMT is primarily a Microsoft-centric business, we partner with a wide range of vendors to meet diverse client needs. You should be familiar and comfortable working with: Microsoft Azure Windows Server (Various Versions) Microsoft 365 Suite (Exchange Online, SharePoint, Intune, Purview, Teams, etc.) Email Security: Mimecast or similar Web Security: ForcePoint, DNSFilter Wi-Fi Solutions: Meraki, UniFi Networking & Switching: Aruba Firewalls: WatchGuard, Meraki, SonicWALL Storage Solutions (SANs): HPE MSA, Nimble, NetApp Advantageous Skills: Microsoft Certified: Azure Solutions Architect / M365 Enterprise Administrator Network or Security certifications (e.g. CompTIA Network+, Cisco CCNA, WatchGuard/Meraki certifications) ITIL or PRINCE2 Foundation
01/09/2025
Full time
IT Technical Consultant Overview of the Role We re on the lookout for an IT Technical Consultant who loves solving problems and turning ideas into real-world solutions. At TMT, you ll work closely with our customers, sales teams, and Project Coordinators to design IT solutions that are smart, secure, and built to last. You ll be there from the very start listening to what our clients need, shaping ideas, and making sure our projects not only work on paper but work brilliantly in practice. It s a role where your technical know-how meets people skills, and where you ll see the impact of your work first-hand. If you re curious, collaborative, and enjoy making technology work for people, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT purchasing scheme. Company pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals our in-house teams tailor our services to suit every client s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our IT Technical Consultant: Engage directly with customers to understand their IT challenges, goals, and requirements. Work alongside Account Managers and New Business Consultants to propose tailored solutions. Design technically feasible, scalable, and cost-effective IT solutions aligned with client expectations and budgets. Produce detailed technical scopes of work for implementation by the Projects Team. Collaborate with technical teams to ensure clarity and alignment between design and delivery. Serve as a trusted Technical Advisor to both internal and external teams. Your Previous Experience: Experienced IT Project Engineer looking to break into a consultancy role or experience in a technical consultancy or solution design role within an MSP or similar environment. A strong communicator with the ability to present and explain technical concepts to non-technical stakeholders. A customer-centric mindset with the ability to build trust and influence decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget considerations. Essential Technical Skills While TMT is primarily a Microsoft-centric business, we partner with a wide range of vendors to meet diverse client needs. You should be familiar and comfortable working with: Microsoft Azure Windows Server (Various Versions) Microsoft 365 Suite (Exchange Online, SharePoint, Intune, Purview, Teams, etc.) Email Security: Mimecast or similar Web Security: ForcePoint, DNSFilter Wi-Fi Solutions: Meraki, UniFi Networking & Switching: Aruba Firewalls: WatchGuard, Meraki, SonicWALL Storage Solutions (SANs): HPE MSA, Nimble, NetApp Advantageous Skills: Microsoft Certified: Azure Solutions Architect / M365 Enterprise Administrator Network or Security certifications (e.g. CompTIA Network+, Cisco CCNA, WatchGuard/Meraki certifications) ITIL or PRINCE2 Foundation
Network Engineer – Retail Telephony / SD-WAN Project Duration: 16–20 weeks (target start week commencing 23 June 2025)
We are looking for a Network Engineer to support one of our projects kicking off imminently to install new headsets in our store estate. The role required needs to cover the below:
Good Knowledge of Networks, TCP/IP, DNS, DHCP, QOS.
A good understanding of Firewalls.
Knowledge of SIP, RTP, VOIP Protocols and Telephony concepts.
Experience interrogating switches (Netgear)
Experience with Network Management Portals (Fortinet) or other, training can be provided
Comfortable working in a Network Environment that is in Mid Migration and able to understand both.
Knowledge of Cisco and Allied Telesis technologies, SDWAN etc Good Verbal & Communication skillsLocation: South Manchester (Hybrid – 2-3 days on-site, remainder remote)
Engagement: Day-rate contract; outside IR35 expected but final status TBC
Background - Our client is rolling out a cloud-hosted telephony solution headsets across 400 + sites this summer.
You’ll be the network SME who keeps every cut-over running smoothly while the in-house teams focus on a parallel SD-WAN migration from a legacy Claranet estate.
When installs are quiet you’ll support the SD-WAN project work.
What you’ll do
Provide remote Tier-3 support to field engineers installing the headset solution into sites; perform switch-port checks, packet traces and firewall rule reviews in real time.
Tune network services (TCP/IP, DNS, DHCP, QoS) to guarantee SIP/RTP voice quality.
Administer and interrogate Netgear switches plus Fortinet (or similar) management portals; document standard configs for 400+ sites
Troubleshoot across mixed environments (legacy MPLS & new SD-WAN); liaise with third-party NOCs.
Feed concise status updates into the project manager and wider delivery team; act on your own initiative when answers aren’t immediately at hand.Core Skill Detail
Networking fundamentals
Deep knowledge of Layer 2/3, TCP/IP, DNS, DHCP, QoSVoice & telephonySIP, RTP, VoIP concepts; real-time traffic optimisationSecurity
Working understanding of firewalls and rule-set troubleshootingSwitching
Confident with Netgear CLI/GUI interrogation & port configurationNMS portals
Fortinet or comparable platform (training available)
Multi-vendor know-how
Cisco, Allied Telesis, SD-WAN technologiesSoft skills
Clear communicator, self-sufficient, comfortable in fast-moving project teamsNice to have
Experience supporting large-scale retail roll-outs (300 +sites).
Script/automation chops (Python, Ansible) to accelerate repetitive tasks
01/06/2025
Network Engineer – Retail Telephony / SD-WAN Project Duration: 16–20 weeks (target start week commencing 23 June 2025)
We are looking for a Network Engineer to support one of our projects kicking off imminently to install new headsets in our store estate. The role required needs to cover the below:
Good Knowledge of Networks, TCP/IP, DNS, DHCP, QOS.
A good understanding of Firewalls.
Knowledge of SIP, RTP, VOIP Protocols and Telephony concepts.
Experience interrogating switches (Netgear)
Experience with Network Management Portals (Fortinet) or other, training can be provided
Comfortable working in a Network Environment that is in Mid Migration and able to understand both.
Knowledge of Cisco and Allied Telesis technologies, SDWAN etc Good Verbal & Communication skillsLocation: South Manchester (Hybrid – 2-3 days on-site, remainder remote)
Engagement: Day-rate contract; outside IR35 expected but final status TBC
Background - Our client is rolling out a cloud-hosted telephony solution headsets across 400 + sites this summer.
You’ll be the network SME who keeps every cut-over running smoothly while the in-house teams focus on a parallel SD-WAN migration from a legacy Claranet estate.
When installs are quiet you’ll support the SD-WAN project work.
What you’ll do
Provide remote Tier-3 support to field engineers installing the headset solution into sites; perform switch-port checks, packet traces and firewall rule reviews in real time.
Tune network services (TCP/IP, DNS, DHCP, QoS) to guarantee SIP/RTP voice quality.
Administer and interrogate Netgear switches plus Fortinet (or similar) management portals; document standard configs for 400+ sites
Troubleshoot across mixed environments (legacy MPLS & new SD-WAN); liaise with third-party NOCs.
Feed concise status updates into the project manager and wider delivery team; act on your own initiative when answers aren’t immediately at hand.Core Skill Detail
Networking fundamentals
Deep knowledge of Layer 2/3, TCP/IP, DNS, DHCP, QoSVoice & telephonySIP, RTP, VoIP concepts; real-time traffic optimisationSecurity
Working understanding of firewalls and rule-set troubleshootingSwitching
Confident with Netgear CLI/GUI interrogation & port configurationNMS portals
Fortinet or comparable platform (training available)
Multi-vendor know-how
Cisco, Allied Telesis, SD-WAN technologiesSoft skills
Clear communicator, self-sufficient, comfortable in fast-moving project teamsNice to have
Experience supporting large-scale retail roll-outs (300 +sites).
Script/automation chops (Python, Ansible) to accelerate repetitive tasks
IT Support Engineer - Microsoft Office Top opportunity for an IT Support Analyst to join a rapidly growing IT MSP based in the picturesque Northamptonshire countryside. As a 1st Line and 2nd Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services. Working from beautiful offices you will benefit from a hybrid home working split and a great company culture. It's an excellent environment for technical development and progression and a chance to further develop your skills around - Microsoft Office 365, Windows 10, Cloud technologies and more. Sponsored vendor training available. Role/ Responsibilities The ideal 1st Line and 2nd Line Support Engineers will have experience of troubleshooting and issue resolution and be able to communicate with the end user at all levels of understanding and status. If the issue is more serious and complex, you will support the customer through the Support Team process and make sure you bring more senior colleagues to help. To ensure that all support calls undertaken are correctly recorded on the ICT helpdesk system, with their solutions and are promptly actioned and recorded within required SLA's. Maintenance of ICT suites, PCs and other equipment that the ICT Support Team is responsible for Ensuring that ICT Support requests are dealt with promptly, and are either resolved or escalated to the appropriate level Technical skills should include good all-round IT skills, experience of Windows 7 and later the Microsoft Office suite of Word, Excel, PowerPoint along with Office 365. Desirable skills would be basic SQL skills, SharePoint and Cisco CCNA Must have worked in an IT Helpdesk type environment before and hold a full driving licence. Experience/qualifications Maths and English C and above Good Communication skills and have a clear telephone voice Troubleshooting & Issue Resolution System Implementation Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+
01/02/2022
Full time
IT Support Engineer - Microsoft Office Top opportunity for an IT Support Analyst to join a rapidly growing IT MSP based in the picturesque Northamptonshire countryside. As a 1st Line and 2nd Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services. Working from beautiful offices you will benefit from a hybrid home working split and a great company culture. It's an excellent environment for technical development and progression and a chance to further develop your skills around - Microsoft Office 365, Windows 10, Cloud technologies and more. Sponsored vendor training available. Role/ Responsibilities The ideal 1st Line and 2nd Line Support Engineers will have experience of troubleshooting and issue resolution and be able to communicate with the end user at all levels of understanding and status. If the issue is more serious and complex, you will support the customer through the Support Team process and make sure you bring more senior colleagues to help. To ensure that all support calls undertaken are correctly recorded on the ICT helpdesk system, with their solutions and are promptly actioned and recorded within required SLA's. Maintenance of ICT suites, PCs and other equipment that the ICT Support Team is responsible for Ensuring that ICT Support requests are dealt with promptly, and are either resolved or escalated to the appropriate level Technical skills should include good all-round IT skills, experience of Windows 7 and later the Microsoft Office suite of Word, Excel, PowerPoint along with Office 365. Desirable skills would be basic SQL skills, SharePoint and Cisco CCNA Must have worked in an IT Helpdesk type environment before and hold a full driving licence. Experience/qualifications Maths and English C and above Good Communication skills and have a clear telephone voice Troubleshooting & Issue Resolution System Implementation Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+
Service Desk Voice Team Leader Opportunity: A highly reputable network and cloud consultancy is hiring a Voice Team Leader who has strong technical capabilities within Panasonic/NEC/Mitel/Horizon or SpliceCom to technical lead a small team of Network & Telephone engineers. This position is paying a basic salary of £32,000 to £40,000 + car/cash allowance + bonus. The chosen Voice Team Leader report directly into the Service Deliver Manager and manage performance whilst providing direction, scheduling workload, setting priorities and expectations for the team as whole and each team member. Delegation, monitoring and mentoring staff is key as well as reviewing performance and dealing with performance issues as necessary with the support of the Service Delivery Manager. Primary Duties and Responsibilities: Problem solving and decision making; analysing information to determine solutions and then implementing accordingly. Develop, implement and maintain a culture of continuous improvement around maintenance & support, processes, tools, standards, and overall performance of support provided by the team with direct support from Service Delivery Manager. Provide clear ownership, resolution of incidents/faults logged against applications/systems by the team to agreed SLA's and KPI's. Escalating to management as and when required. Strong leadership skills to develop and motivate the team. Assisting the Service Desk Manager in implementing departmental goals and changes in line with Company objectives. Working with Voice Technicians to help deliver, install and support converged IP telephony solutions. Ensuring the team follow all applicable processes including Incident Management, Case Management and Change Management. To ensure all customer complaints and unresolved technical problems are resolved and/or escalated as per internal escalation procedures. Able to work under pressure and to tight deadlines. Part of the MPS 24/7 OOH Service, being an active member for escalation point. Core skill requirements: Demonstrate exceptional communication skills, and attention to detail, instilling confidence in others. The role is 70% Technical/30% Team Leadership where you will focus upon day to day delivery of service and solutions which need to be completed in an effective manner with attention to detail and accuracy. Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work. 2nd and 3rd level support to the NOC and field based engineers. Exposure to one or more of the following Panasonic/NEC/Mitel/Horizon or SpliceCom Wireless Solutions (Cisco, Meraki, Huawei) Firewalls & VPN (Cisco, FortiGate, Smoothwall) Rewards package: Competitive salary from £32,000 - £40,000 (annual salary reviews), Bonus Benefits: 25 Days Holiday/Medical Cover/Life Cover/Pension/Flexible Benefits Service Desk Voice Team Leader
05/11/2021
Full time
Service Desk Voice Team Leader Opportunity: A highly reputable network and cloud consultancy is hiring a Voice Team Leader who has strong technical capabilities within Panasonic/NEC/Mitel/Horizon or SpliceCom to technical lead a small team of Network & Telephone engineers. This position is paying a basic salary of £32,000 to £40,000 + car/cash allowance + bonus. The chosen Voice Team Leader report directly into the Service Deliver Manager and manage performance whilst providing direction, scheduling workload, setting priorities and expectations for the team as whole and each team member. Delegation, monitoring and mentoring staff is key as well as reviewing performance and dealing with performance issues as necessary with the support of the Service Delivery Manager. Primary Duties and Responsibilities: Problem solving and decision making; analysing information to determine solutions and then implementing accordingly. Develop, implement and maintain a culture of continuous improvement around maintenance & support, processes, tools, standards, and overall performance of support provided by the team with direct support from Service Delivery Manager. Provide clear ownership, resolution of incidents/faults logged against applications/systems by the team to agreed SLA's and KPI's. Escalating to management as and when required. Strong leadership skills to develop and motivate the team. Assisting the Service Desk Manager in implementing departmental goals and changes in line with Company objectives. Working with Voice Technicians to help deliver, install and support converged IP telephony solutions. Ensuring the team follow all applicable processes including Incident Management, Case Management and Change Management. To ensure all customer complaints and unresolved technical problems are resolved and/or escalated as per internal escalation procedures. Able to work under pressure and to tight deadlines. Part of the MPS 24/7 OOH Service, being an active member for escalation point. Core skill requirements: Demonstrate exceptional communication skills, and attention to detail, instilling confidence in others. The role is 70% Technical/30% Team Leadership where you will focus upon day to day delivery of service and solutions which need to be completed in an effective manner with attention to detail and accuracy. Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work. 2nd and 3rd level support to the NOC and field based engineers. Exposure to one or more of the following Panasonic/NEC/Mitel/Horizon or SpliceCom Wireless Solutions (Cisco, Meraki, Huawei) Firewalls & VPN (Cisco, FortiGate, Smoothwall) Rewards package: Competitive salary from £32,000 - £40,000 (annual salary reviews), Bonus Benefits: 25 Days Holiday/Medical Cover/Life Cover/Pension/Flexible Benefits Service Desk Voice Team Leader
A leading governmental services client require a talented 2nd/3rd line engineer to carry out management of the data and voice networks. Client Details A leading governmental services client Description Responsibilities To assist Line Manager in the effective day-to-day management of the data (and voice) networks. Provide technical resources for infrastructure and application projects as defined through the Project Office. To assist in the design, delivery and maintenance of the core network infrastructure that underpins operational services managed within IT Infrastructure & Operations. Ensuring tasks and incidents are prioritised and resolved in accordance with business requirements. Provide support to the 2nd level operational support teams for the resolution of complex 3rd level support incidents. Undertake root cause analysis of reported faults, design and implement fixes to problems. Ensure that system builds are consistent and manageable, implementing and utilising proactive monitoring tools, where possible. Document technical 'fixes' and ensure the knowledge base is updated. Compile and prepare periodic status, performance, and trend reports for management's review. Secure the network infrastructure in line with security policies and practices ensuring that adequate and robust security measures are designed, implemented, and updated based on Corporate Standards. Profile Up to date and relevant Cisco qualifications Understanding of ITIL Service & Support processes Working knowledge of the latest and emerging networking technologies In-depth hands-on technical knowledge of: LAN SD WAN / MPLS Direct Connects Security Gateway Services (e.g. Internet Proxy) Multi-vendor Firewalls VPN Connectivity Job Offer This is a 4 mnth contract based in Nortnamptonshire (with an opportunity to work from home), and paying upto £300 per day. if interested, then please replay back with an updated CV
04/11/2021
Seasonal
A leading governmental services client require a talented 2nd/3rd line engineer to carry out management of the data and voice networks. Client Details A leading governmental services client Description Responsibilities To assist Line Manager in the effective day-to-day management of the data (and voice) networks. Provide technical resources for infrastructure and application projects as defined through the Project Office. To assist in the design, delivery and maintenance of the core network infrastructure that underpins operational services managed within IT Infrastructure & Operations. Ensuring tasks and incidents are prioritised and resolved in accordance with business requirements. Provide support to the 2nd level operational support teams for the resolution of complex 3rd level support incidents. Undertake root cause analysis of reported faults, design and implement fixes to problems. Ensure that system builds are consistent and manageable, implementing and utilising proactive monitoring tools, where possible. Document technical 'fixes' and ensure the knowledge base is updated. Compile and prepare periodic status, performance, and trend reports for management's review. Secure the network infrastructure in line with security policies and practices ensuring that adequate and robust security measures are designed, implemented, and updated based on Corporate Standards. Profile Up to date and relevant Cisco qualifications Understanding of ITIL Service & Support processes Working knowledge of the latest and emerging networking technologies In-depth hands-on technical knowledge of: LAN SD WAN / MPLS Direct Connects Security Gateway Services (e.g. Internet Proxy) Multi-vendor Firewalls VPN Connectivity Job Offer This is a 4 mnth contract based in Nortnamptonshire (with an opportunity to work from home), and paying upto £300 per day. if interested, then please replay back with an updated CV
Network Engineer (Connectivity) | Cloud | IAAS | Cisco IOS | Juniper JUNOS | checkpoint | Palo Alto | Azure | VMware | Permanent | Job | Clearance | Vetting Network Engineer (Connectivity) required to join a blue light service with offices in Oxfordshire. Working within the Infrastructure-as-a-Service (IaaS) team, you will be responsible for supporting different infrastructure platforms, and delivery mechanisms, including Cloud, IaaS and hybrid. Working with Cisco IOS, Juniper JUNOS, Checkpoint, Palo Alto, Microsoft Azure and VMware NSX to name a few. The connectivity engineers are responsible for the provisioning, deployment, configuration and administration of the network connectivity hardware and software. You will play a key role in supporting the business-as-usual initiative responsible for resolving technical issues, assist with lifecycle management of existing solutions and carry out routine housekeeping and maintenance checks to maximize system availability. You will apply functional knowledge and technical support to the various network offerings and contribute towards innovative solutions to their customers. Essential Skills Experienced in delivering and supporting virtual, physical and cloud server infrastructures within an ITIL focused environment. Experienced in the configuration and support of customer's networks - LAN's & WANs, routers, switches, firewalls. With a specialism in one or more areas acquired through academic qualification or further professional training and development. Experienced in the utilisation of network management tools to support customers' networks. Experienced in working with different infrastructure technologies including Cisco IOS, Juniper JUNOS, Checkpoint Firewall, F5 load balancers, Microsoft Azure/O365, VMWare NSX, Microsoft Windows 8.1/10, Solarwinds Demonstrate excellent troubleshooting skills to investigate, diagnose, and rectify issues relating to the infrastructure technologies. Desirable technical skills: Experienced in working with different infrastructure voice technologies including Avaya CS1000, Avaya AACC6, Cisco Telepresence and other VOIP PBX/contact centre exposure. Network Engineer (Connectivity) | Cloud | IAAS | Cisco IOS | Juniper JUNOS | checkpoint | Palo Alto | Azure | VMware | Permanent | Job | Clearance | Vetting
04/11/2021
Full time
Network Engineer (Connectivity) | Cloud | IAAS | Cisco IOS | Juniper JUNOS | checkpoint | Palo Alto | Azure | VMware | Permanent | Job | Clearance | Vetting Network Engineer (Connectivity) required to join a blue light service with offices in Oxfordshire. Working within the Infrastructure-as-a-Service (IaaS) team, you will be responsible for supporting different infrastructure platforms, and delivery mechanisms, including Cloud, IaaS and hybrid. Working with Cisco IOS, Juniper JUNOS, Checkpoint, Palo Alto, Microsoft Azure and VMware NSX to name a few. The connectivity engineers are responsible for the provisioning, deployment, configuration and administration of the network connectivity hardware and software. You will play a key role in supporting the business-as-usual initiative responsible for resolving technical issues, assist with lifecycle management of existing solutions and carry out routine housekeeping and maintenance checks to maximize system availability. You will apply functional knowledge and technical support to the various network offerings and contribute towards innovative solutions to their customers. Essential Skills Experienced in delivering and supporting virtual, physical and cloud server infrastructures within an ITIL focused environment. Experienced in the configuration and support of customer's networks - LAN's & WANs, routers, switches, firewalls. With a specialism in one or more areas acquired through academic qualification or further professional training and development. Experienced in the utilisation of network management tools to support customers' networks. Experienced in working with different infrastructure technologies including Cisco IOS, Juniper JUNOS, Checkpoint Firewall, F5 load balancers, Microsoft Azure/O365, VMWare NSX, Microsoft Windows 8.1/10, Solarwinds Demonstrate excellent troubleshooting skills to investigate, diagnose, and rectify issues relating to the infrastructure technologies. Desirable technical skills: Experienced in working with different infrastructure voice technologies including Avaya CS1000, Avaya AACC6, Cisco Telepresence and other VOIP PBX/contact centre exposure. Network Engineer (Connectivity) | Cloud | IAAS | Cisco IOS | Juniper JUNOS | checkpoint | Palo Alto | Azure | VMware | Permanent | Job | Clearance | Vetting
A Telecoms Engineer is required by a customer-centric technology company in Wimborne, Dorset. Experience in installing and configuring Voice Over IP telecommunications systems is essential. If you are an ambitious VoIP Engineer looking for a role where you will utilise your existing VoIP telecoms skills and gain exposure to specialist telecom solutions, this position will be perfect for you. This opportunity is with a fantastic company who will be committed to providing you will excellent training, as well as supporting you through company-funded certified courses, to enable you to develop your skills and progress in your career. This position will be a combination of office and field-based work where you will be required to travel to relatively local client sites. Therefore, you will need to have a full UK driving license be located (or be committed to relocate) within a commutable distance of Dorset. Responsibilities: Install, configure and support telephony solutions, broadband routers and connections to network services Travel to local client sites when required and provide on-site support to telephone systems and network services Provide remote service desk support to customers and resolve service tickets Document and update projects There may also be a requirement to occasionally support other IT solutions Requirements: Experience in installing, configuring and supporting VoIP phone systems is essential (most relevant/similar systems being Mitel, Cisco, Avaya, Gamma, Horizon, BT Centex) Knowledge of SIP and Broadband Experience of configuring routers and integrating telephony to IT networks Excellent customer facing and communication skills Full UK driving license Salary & Benefits: Salary is £25,000 - £30,000 p.a. depending on experience and relevant skills. A company vehicle or car allowance is also provided. Benefits include 23 days holiday increasing to 25 plus all bank holidays, 5% company pension scheme, company-funded certified training, and career progression opportunities. How to Apply: Please submit your CV to apply for the VoIP Telecoms Engineer role. For further information contact Charmaine Padfield on the IT recruitment team at Bond Williams in Bournemouth - Keywords: VoIP Engineer, Telecoms Engineer, Telecommunications Engineer, Telecoms Support Engineer, Mitel Engineer, Telephony Engineer, VoIP, Voice Over IP, SIP, Broadband, Mitel MiVoice, Mitel App Suite, Avaya, Gamma Horizon, BT Centrex. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
01/10/2021
Full time
A Telecoms Engineer is required by a customer-centric technology company in Wimborne, Dorset. Experience in installing and configuring Voice Over IP telecommunications systems is essential. If you are an ambitious VoIP Engineer looking for a role where you will utilise your existing VoIP telecoms skills and gain exposure to specialist telecom solutions, this position will be perfect for you. This opportunity is with a fantastic company who will be committed to providing you will excellent training, as well as supporting you through company-funded certified courses, to enable you to develop your skills and progress in your career. This position will be a combination of office and field-based work where you will be required to travel to relatively local client sites. Therefore, you will need to have a full UK driving license be located (or be committed to relocate) within a commutable distance of Dorset. Responsibilities: Install, configure and support telephony solutions, broadband routers and connections to network services Travel to local client sites when required and provide on-site support to telephone systems and network services Provide remote service desk support to customers and resolve service tickets Document and update projects There may also be a requirement to occasionally support other IT solutions Requirements: Experience in installing, configuring and supporting VoIP phone systems is essential (most relevant/similar systems being Mitel, Cisco, Avaya, Gamma, Horizon, BT Centex) Knowledge of SIP and Broadband Experience of configuring routers and integrating telephony to IT networks Excellent customer facing and communication skills Full UK driving license Salary & Benefits: Salary is £25,000 - £30,000 p.a. depending on experience and relevant skills. A company vehicle or car allowance is also provided. Benefits include 23 days holiday increasing to 25 plus all bank holidays, 5% company pension scheme, company-funded certified training, and career progression opportunities. How to Apply: Please submit your CV to apply for the VoIP Telecoms Engineer role. For further information contact Charmaine Padfield on the IT recruitment team at Bond Williams in Bournemouth - Keywords: VoIP Engineer, Telecoms Engineer, Telecommunications Engineer, Telecoms Support Engineer, Mitel Engineer, Telephony Engineer, VoIP, Voice Over IP, SIP, Broadband, Mitel MiVoice, Mitel App Suite, Avaya, Gamma Horizon, BT Centrex. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Digital Policing Directorate Wakefield 2 full time posts Fixed term until 31 March 2023 West Yorkshire Police are looking to recruit 2 Network Engineers to join the Digital Policing Directorate based in Bradford. As part of the Digital Infrastructure Team, your role will be to manage, maintain, support, monitor and ensure integrity of the WYP 'ICCS' System and the WYP, Voice, Security and Data Network estate in compliance with nationally agreed security standards and protocols. You must have 3 years' experience in a relevant environment with knowledge of managing Voice and Data Networks and Security systems. You must also have the ability to use sophisticated monitoring tools for performance and diagnosis purposes. Ideal candidates must also be able to demonstrate practical technical expertise in the following areas (but not limited to): LAN and WAN networking technologies, 3G/4G mobile data networks, telephony, Wi-Fi internet access, management of Cisco firewalls, onsite and centralized IT storage, to ensure WYP has an effective IT network to support business and operational requirements. In addition you will be required to undertake the configuration and installation of IT hardware and software (OS and OIS) to maintain the WYP IT infrastructure in accordance with project demands and information security requirements to ensure availability of systems for operational purposes You must also be able to act in a consultancy capacity to ensure new Force initiatives are realised whilst maintaining best value. You will maintain and support the department's quality policy by working to the documented procedures and adhere to the data protection principles. You may also be seconded to any area of the Digital Policing Directorate to work on improvement projects or in support duties. Ideally, you will have access to a vehicle and, owing to the nature of the role, you must be willing and able to travel for business purposes in order to be considered for this position. Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused on the grounds that it was not possible to vet them to the appropriate standard. This post is suitable for job share. The application process will close at 23:55 hours on the 07 April 2021. West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. Closing date: 7 th April 2021
07/04/2021
Full time
Digital Policing Directorate Wakefield 2 full time posts Fixed term until 31 March 2023 West Yorkshire Police are looking to recruit 2 Network Engineers to join the Digital Policing Directorate based in Bradford. As part of the Digital Infrastructure Team, your role will be to manage, maintain, support, monitor and ensure integrity of the WYP 'ICCS' System and the WYP, Voice, Security and Data Network estate in compliance with nationally agreed security standards and protocols. You must have 3 years' experience in a relevant environment with knowledge of managing Voice and Data Networks and Security systems. You must also have the ability to use sophisticated monitoring tools for performance and diagnosis purposes. Ideal candidates must also be able to demonstrate practical technical expertise in the following areas (but not limited to): LAN and WAN networking technologies, 3G/4G mobile data networks, telephony, Wi-Fi internet access, management of Cisco firewalls, onsite and centralized IT storage, to ensure WYP has an effective IT network to support business and operational requirements. In addition you will be required to undertake the configuration and installation of IT hardware and software (OS and OIS) to maintain the WYP IT infrastructure in accordance with project demands and information security requirements to ensure availability of systems for operational purposes You must also be able to act in a consultancy capacity to ensure new Force initiatives are realised whilst maintaining best value. You will maintain and support the department's quality policy by working to the documented procedures and adhere to the data protection principles. You may also be seconded to any area of the Digital Policing Directorate to work on improvement projects or in support duties. Ideally, you will have access to a vehicle and, owing to the nature of the role, you must be willing and able to travel for business purposes in order to be considered for this position. Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused on the grounds that it was not possible to vet them to the appropriate standard. This post is suitable for job share. The application process will close at 23:55 hours on the 07 April 2021. West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. Closing date: 7 th April 2021
Digital Policing Directorate Wakefield 2 full time posts Fixed term until 31 March 2023 West Yorkshire Police are looking to recruit 2 Network Engineers to join the Digital Policing Directorate based in Bradford. As part of the Digital Infrastructure Team, your role will be to manage, maintain, support, monitor and ensure integrity of the WYP 'ICCS' System and the WYP, Voice, Security and Data Network estate in compliance with nationally agreed security standards and protocols. You must have 3 years' experience in a relevant environment with knowledge of managing Voice and Data Networks and Security systems. You must also have the ability to use sophisticated monitoring tools for performance and diagnosis purposes. Ideal candidates must also be able to demonstrate practical technical expertise in the following areas (but not limited to): LAN and WAN networking technologies, 3G/4G mobile data networks, telephony, Wi-Fi internet access, management of Cisco firewalls, onsite and centralized IT storage, to ensure WYP has an effective IT network to support business and operational requirements. In addition you will be required to undertake the configuration and installation of IT hardware and software (OS and OIS) to maintain the WYP IT infrastructure in accordance with project demands and information security requirements to ensure availability of systems for operational purposes You must also be able to act in a consultancy capacity to ensure new Force initiatives are realised whilst maintaining best value. You will maintain and support the department's quality policy by working to the documented procedures and adhere to the data protection principles. You may also be seconded to any area of the Digital Policing Directorate to work on improvement projects or in support duties. Ideally, you will have access to a vehicle and, owing to the nature of the role, you must be willing and able to travel for business purposes in order to be considered for this position. Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused on the grounds that it was not possible to vet them to the appropriate standard. This post is suitable for job share. The application process will close at 23:55 hours on the 07 April 2021. West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. Closing date: 7 th April 2021
31/03/2021
Full time
Digital Policing Directorate Wakefield 2 full time posts Fixed term until 31 March 2023 West Yorkshire Police are looking to recruit 2 Network Engineers to join the Digital Policing Directorate based in Bradford. As part of the Digital Infrastructure Team, your role will be to manage, maintain, support, monitor and ensure integrity of the WYP 'ICCS' System and the WYP, Voice, Security and Data Network estate in compliance with nationally agreed security standards and protocols. You must have 3 years' experience in a relevant environment with knowledge of managing Voice and Data Networks and Security systems. You must also have the ability to use sophisticated monitoring tools for performance and diagnosis purposes. Ideal candidates must also be able to demonstrate practical technical expertise in the following areas (but not limited to): LAN and WAN networking technologies, 3G/4G mobile data networks, telephony, Wi-Fi internet access, management of Cisco firewalls, onsite and centralized IT storage, to ensure WYP has an effective IT network to support business and operational requirements. In addition you will be required to undertake the configuration and installation of IT hardware and software (OS and OIS) to maintain the WYP IT infrastructure in accordance with project demands and information security requirements to ensure availability of systems for operational purposes You must also be able to act in a consultancy capacity to ensure new Force initiatives are realised whilst maintaining best value. You will maintain and support the department's quality policy by working to the documented procedures and adhere to the data protection principles. You may also be seconded to any area of the Digital Policing Directorate to work on improvement projects or in support duties. Ideally, you will have access to a vehicle and, owing to the nature of the role, you must be willing and able to travel for business purposes in order to be considered for this position. Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused on the grounds that it was not possible to vet them to the appropriate standard. This post is suitable for job share. The application process will close at 23:55 hours on the 07 April 2021. West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. Closing date: 7 th April 2021
