890 jobs found

About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest. With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family. The Role As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.   Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.     Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.   An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.   Key Responsibilities Ensure the provision of day to day IT support to both Head Office and our Venue teams   Provide technical IT support for projects across the business   Prioritise, manage and delegate IT support desk tickets   Maintain the relationship with our IT and technology suppliers   Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations   Own the new starter and leaver process, managing hardware and software supply and provisioning   Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise   Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.   Skills and Qualifications   Essential At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.    At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.   At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs   Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security   Preferred   JIRA Administration and Ticket management   Experience of Macrium Site manager, and  supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.   Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.   Values   To succeed, the role holder will demonstrate our values in everything they do:      Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!      Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.     Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!       Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.      

Role Summary Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7. This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.  This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation.  With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.   Some of the things you’ll be doing   Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums. Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology. System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans. Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment. Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy. Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements. Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance. Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption. Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations. Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach. Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team. Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits. Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance. Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements. Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.   What we’ll need from you:   Essential: Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential). Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities. Excellent up-to-date technical knowledge of ICT and the technology landscape. Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape. Significant experience of leading and managing high performing teams (via direct or matrix management). Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs. Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions. Proven experience of proactively managing business continuity and cyber security arrangements. Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors. Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience. Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development. Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way. Adaptable, inclusive, and values-based leadership and people management skills. Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues. Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery. Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.   Desirable: Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies. Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times. Experience of working for an emergency service or local authority. Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO. Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context. Proven ICT risk management experience.  High level of political awareness and acuity to interact with senior stakeholders and elected Members. Foundation or Practitioner level qualification in programme or project management.   What you can expect in return  27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service Local Government Pension - Defined Benefit Scheme Flexible and hybrid working Electric Vehicle Salary Sacrifice Scheme Cycle to Work scheme Welfare and Wellbeing services Staff Engagement Groups Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments Access to Blue Light card with offers online and high street discounts Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead  Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.   Further Information   If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.   How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job .  Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.  Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.   Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.

ABOUT THE ROLE Are you passionate about protecting Cyber Security? Do you want to make a real difference in the fight against cybercrime in local government? Are you passionate about making a difference in your community? If so, we want you to join our team! We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals. Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing. You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)   ABOUT YOU The successful candidate will have Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority. OUR BENEFITS Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants Flexible working: available upon request, subject to operational requirements Part-time and job share opportunities  - all our full time vacancies are open to job share unless otherwise stated A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave 25 days holiday rising to 31 days (depending on Local Government service) An extensive range of learning and development opportunities Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues Discounted health and fitness membership Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union   HOW TO APPLY All applications must be made on online - please visit   https://bit.ly/45Yo0Ke   For an informal discussion about this role please contact Name Matt Canterford Job Title Assistant Director and Chief Technology Officer Phone Number 07706 349657 Email matt.canterford@stevenage.gov.uk Closing date for receipt of applications : 26 June 2023 Interviews will be held the week commencing:   3 July 2023   Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date   Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by  Hertfordshire Safeguarding Adults Board   Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities          

3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure) £44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire Agile working arrangements can be discussed with the successful candidate. Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision. As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility. Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments. You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.  You will be able to demonstrate: Excellent ICT Problem solving in a mission critical environment A strong understanding of Microsoft Windows operating system technologies A strong understanding of virtualised server and desktop provision A strong understanding of cloud-based infrastructure An excellent all-round ICT support understanding working as part of a busy team Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence? To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696 For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344. The closing date for completed applications is midnight Sunday 23rd April 2023 . Interviews will be held week commencing 1st May 2023 . There may be a requirement for some travel for which a pool car will be provided. The normal working week is 37 hours however you may occasionally need to work beyond normal office hours.  The postholder will also be required to provide rota cover on the Recall to Duty Scheme. In return we offer; Flexible working hours Family friendly policies Free car parking Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations Employee discount scheme Employee support networks Ongoing training and development opportunities Eligibility to join the Local Government Pension Scheme   We are committed to equality and fairness at work.  Applications are encouraged from all diverse communities. Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People.  All staff are expected to share this commitment. Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK. If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.

Ready to maximise your potential? C&C Group supplies software solutions and services to almost every energy and water company throughout Great Britain. We are at the dawn of an exciting new era with Smart Grids, as well as Market-wide Half Hourly Settlement (MHHS), which will be one of the biggest changes to the electricity industry to date. This means we are on the lookout for exceptional talent to join our team, as we expand our reach as well as our goals. Technology is the essence of what we do, but our people make us who we are. What will I get to do? We are looking for a highly motivated and experienced Project Manager, who will be responsible for delivering multiple, concurrent, software development projects of varying size and complexity. Drawing on project delivery and managerial experience, you will work with various stakeholders to ensure projects are delivered on time, in scope, and within budget to meet an expanding change portfolio and new customer requirements. You can be a part of this very exciting and crucial time for C&C Group and work to ensure we continue to deliver excellence! What will my day look like? You will bring your enthusiasm and motivation, alongside your project management skills to: Lead projects on behalf of C&C Group, liaising directly with both internal and external customers Manage projects varying in size, from small and medium sized change requests to existing software products, through to larger changes and implementation of new software products. Manage the delivery of multiple projects running concurrently to multiple customers, adopting best practice project management techniques to achieve project deliverables. Maintaining communication between project team members and stakeholders via meetings and reporting. Work directly with our internal Development, Test, Infrastructure, and Security Teams, as well as external parties to develop and revise detailed project plans based on requirements and changing needs. Work with other Project Managers overseeing and co-ordinating cross-functional initiatives to ensure that time, cost, and quality parameters are monitored and managed. Monitor project performance to ensure timely delivery, and perform ongoing reviews of project statuses, identify potential project risks, and recommend and implement risk mitigation solutions as approved and as appropriate. Ensure that all project deliveries are consistent with C&C Group’s ISMS Policies and Procedures. Report to the Head of Project Management. More about you You must have: Relevant Project Management qualification. Demonstrable experience of project delivery, ideally covering all aspects of the software development lifecycle, and managing the delivery of complex business and IT change. Be able to utilise proven project management techniques. Be able to provide evidence of project planning of medium to large software projects and be proficient in the use of formal scheduling tools. Demonstrable experience of managing a diverse change portfolio with concurrent initiatives. Be creative and correctly use the range of resources available in an efficient, engaging, and successful way. Excellent communication skills with experience of engaging and managing third parties and can assimilate information quickly and accurately. Experience of producing compelling presentation material at pace, adjusting communication styles to suit different audiences. Experience of working in a matrix management environment. Good team player. Must be able to travel between C&C Group offices and to customer locations, when required. Nice to have: Experience in the utilities sector would be beneficial. Remote Working? We want our employees to perform at their best, so we offer a flexible working model which means you decide where you want to work. Want to work from home to meet your deadline in peace? You can do that. Want to bounce ideas off your colleagues or go for a team lunch? We have comfortable and relaxed offices with fruit, snacks, and hot and cold drinks available; to keep you fuelled for working. The expectation is to be in the office for 2 days a week to ensure you get up to speed and collaborate with colleagues. A Company to be proud of Be more than just a number. As a small to medium sized company, we make it our mission to ensure every employee feels valued and knows that their contribution makes a difference. We want everyone to work in a place where they can thrive, and feel empowered to be themselves, which is why we encourage a diverse, fair, and open workforce. We offer flexible working to help employees work to their full potential. We also understand that flexibility goes beyond the place of work, and we are here to support our employees in any way we can, including having Mental Health First Aiders on hand to help with more challenging times. We strive for continuous improvement in how we work, our products and services, our working environments and culture, and our impact on the environment, and we actively encourage our employees to tell us how. Benefits and Rewards include: Comprehensive private healthcare for you and your family, including optical and dental, as well as extra cancer care cover and access to mental health support Employee Assistance Programme 25-27 days holiday, plus public holidays of course Payroll Giving Scheme – We will match donations made to your chosen charity! A generous monthly team social budget Fruit, snacks, and drinks when working in our offices Electric Vehicle Scheme Ride to Work Scheme Extra days annual leave for your wedding/civil partnership Free on-site car parking How do I join the C&C Group team? If this advert sparks excitement as well as matches your aspirations and skills, then apply today! If this isn’t the right role for you but you would love to work for C&C Group, then please get in touch. We are always looking for clever, smart, innovative, and motivated talent.  

Job Description for Business Analyst: There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible. The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed. The TBA may also provide project management for small technical projects and work packages. Main Responsibilities for Business Analyst: Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement. Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment. Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle. Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions. Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects. Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices. Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment. Analyse, document and test (as required) program development, logic, process flows and specifications. Coordinate and conduct user acceptance testing. Document user guides to describe application installation and operating procedures. Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality. Essential Criteria for Business Analyst: Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement. Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment. Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle. Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions. Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects. Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices. Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment. Analyse, document and test (as required) program development, logic, process flows and specifications. Coordinate and conduct user acceptance testing. Document user guides to describe application installation and operating procedures. Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality. Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency). Desirable Criteria for Business Analyst: Experience of working with both business and IT projects within a secure environment. Willingness to travel to other UK locations and a full UK Driving license. Comfortable in managing small projects, if required. About The Company Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector. Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world. Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress. We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging. Recruitment Agency Notice We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.

Job Summary: The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime. The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom. Essential Functions: Represent Pinkerton's core values of integrity, vigilance, and excellence. Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role. Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics. Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan. Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times. Ensure all faults are captured accurately in the tracker ticketing system. Provide remote investigation, first line support of all security systems, with escalations to appropriate resources. Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage. Provide first line diagnostics of system issues prior to call outs being raised with the security vendor. Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator. Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site. Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence. Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required. Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations. Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval. Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager. Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports. Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention. Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement. Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements. All other duties assigned. Education, Experience, and Certifications: Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems. Competencies: Thorough understanding of IT principles and practices. Good understanding of enterprise security in a business environment. Solid understanding of security operations, design, and systems integration. Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical. Knowledge of local code/regulation/legislation knowledge for EMEA is desirable. Able to take accountability and ownership of issues, actions, decisions, and outcomes. Adaptable to work variations while ensuring on-going performance effectiveness.   Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.