2428 jobs found

3rd Line ICT Support Engineer Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476). Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire. Agile working arrangements can be discussed with the successful candidate. Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service. As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate. Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments. You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.  You will be able to demonstrate: Excellent ICT Problem solving in a mission critical environment. A strong understanding of networking technologies, including switches & firewalls. A strong understanding of Microsoft Windows operating system technologies. A strong understanding of virtualised server and desktop provision. A strong understanding of cloud-based infrastructure. An excellent all-round ICT support understanding and working as part of a busy technical team. Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence? There will be a requirement for some travel for which a pool car will be provided. The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required.  The postholder will also be required to provide rota cover on the Recall to Duty Scheme. In return we offer; Flexible working hours. Family friendly policies. Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service. Free, secure on-site car parking. Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations. Employee discount scheme (Boost). Employee support networks. Enhanced Maternity Pay (subject to meeting eligibility criteria). Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service. Ongoing training and development opportunities. Eligibility to join the Local Government Pension Scheme with generous employer contributions. Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages. We are committed to equality and fairness at work.  Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role. We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment. Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.   To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931   The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.   For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk. If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.    

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £12m.We are a registered charity employing over 100 career staff and 300 student staff, with an annual turnover of more than £12m, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services. It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community. We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. Job description Do you have experience leading the delivery of IT & digital projects? Do you have experience managing a team? If so, we want to hear from you. The IT & Digital Manager is responsible for ensuring the effective operational delivery and continuous improvement of IT and digital services at Students' Union UCL. The role is responsible for the management of the IT & Digital team, supervising and supporting their day-to-day work and professional development. Reporting to the Head of IT & Digital, the role will work with them and stakeholders across the organisation to collaboratively design, plan and implement innovative solutions that enhance operational efficiency and elevate user experience. They will ensure high levels of quality and customer satisfaction, enabling the Union to deliver more for our members through secure, stable and effective IT and digital tools. Please view the Job Pack below for more details on our organisation and the role, including the full job description and person specification.  How to Apply Please apply directly through our website using the apply button.  Applicants should note that CVs will not be accepted and that the statement of support for application should address the selection criteria in the person specification and outline your reasons for applying. Please note, unfortunately Students’ Union UCL are not in the position to sponsor any work visas at this time.

Job Reference:  000426 Salary:  £35,000-£38,000 (Pro-Rata) Job Closing Date:  02/09/2024 Department:  Business Systems Location:  Birmingham Hippodrome Employment Type:  Permanent Hours Per Week:  30 - 37.5 Interview / Assessment Centre Date(s) w/c:  09/09/2024 Job Description Working as a part of the Business Systems team, alongside the Information and Sales team, this role will be responsible for maintaining and developing our ticket sales system, Tessitura and its affiliated programs. You will proactively identify areas for improvement and introduce innovations, factoring in customer needs, external approaches, data analytics and industry best practices.  You will implement and provide joined-up business intelligence to our senior leadership team and Heads of Department to support decision-making to maximise performance revenue. The role undertakes Tessitura ticketing and data driven projects to push the business forward, delivering improvements and innovation to take Birmingham Hippodrome back to being viewed as a leader within our industry.  Recognising under-representation in our workforce of Black, Asian and ethnically diverse people, and those with disabilities, we particularly welcome  applicants from those backgrounds, identities and experience. Employee Benefits •    6 weeks holiday plus 8 Bank Holidays.  •    Contributory pension scheme. •    Discounted public transport pass. •    Discounted car parking.  •    Discounted gym membership. •    Show ticket offers. •    Personal Growth Fund.  •    Enhanced company sick pay. •    Free life assurance. •    Free Critical Health insurance. •    Discounted private health cover. •    Enhanced maternity/adoption/paternity pay. •    Free flu jab. •    Cycle to Work scheme. •    Electric car scheme.  •    Employee Assistance Programme. This role benefits from hybrid working.

About the role The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets. What you will do Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects. Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure. Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’ Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues Infrastructure innovation, in line with business plans and software development Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development Perform root-cause analysis on cyber and compliance risks Out-of-hours work to support global teams when required Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties Ensure security compliance of the IT infrastructure by carrying out remedial actions as required What we are looking for Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the, Solid technical experience in supporting Microsoft server infrastructure (hardware and software) Team Leader experience, generally focused around mentoring junior members of the team Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune. Working knowledge and experience of Hyper-V is essential Experience of SQL server management Technical experience Office 365 and administration of MS Azure Be able to demonstrate advanced networking skills Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds Knowledge of Microsoft Dynamics 360 or equivalent Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes IT Project Management (Technical side) desirable Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc. Experience in cybersecurity is desirable Experience of 27001 is desirable (not audit level) Experience designing and implementing CRM Systems is desirable NB: The successful candidate will be required to pass our security screening procedures.

Opportunity We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge. GMSL GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe. Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs. We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact. The role You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products. Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives. The product PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams. The technology PowerTrak uses a variety of technology, so any experience of the following would be great: C# .NET Core (MVC, RESTful Web APIs, dependency injection) SQL Server, Entity Framework HTML, CSS, jQuery Your skills You will be the sort of person who enjoys getting things done. You will need to be great at thinking logically, but also laterally. You must be able to communicate your thoughts well. You should enjoy collaborating with others and relish solving challenging problems. Your experience You will have a minimum of five years development experience using C# & .NET in a commercial environment. Experience of enterprise product development would be particulalry relevant to our business. You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial. Salary Salary will be reflective of your level of experience. Location              Cambridge – Hybrid (2-3 days a week in office) Job type               Permanent Hours                   Mon-Fri, 37.5 hours per week All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge Benefits Our benefits include: Annual bonus scheme Company pension scheme (6% employer contribution) 25 days’ holiday Private health care Flexible working hours and remote working Casual dress and a relaxed environment Employee assistance program Loyal service award Cycle to Work scheme Fresh fruit and great coffee Free access to Cambridge University Botanic Gardens Monthly team pub lunches Working at GMSL We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality. We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people. We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level. We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it. We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can. We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team. How to apply Simply email us your CV and covering letter to recruit@gmsl.co.uk. We will only consider people with a valid UK work permit. GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment. Salary depends on your level of experience. Recruitment Agencies We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.

We are currently looking for an IT Program Manager to join our IT Department on a full time, 18 months fixed term basis. The successful candidate will join a team of 11 and will report directly to the Head of IT. This new role will focus on a number of key IT programme areas and will be instrumental in delivering a busy and ambitious array of IT projects, spanning infrastructure and applications. The vibrant and welcoming IT team is set on delivering major pieces of work in the next 18 months, including a capital Wi-Fi and edge switch refresh, a new online purchase path, major database and process upgrades, and more. The successful candidate will work across a variety of responsibilities which include but are not limited to IT strategy and planning, business analysis and requirements specification as well as governance, risk and compliance.   We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff. If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role. Southbank Centre The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.   Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract. The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation. Our Artistic Mission The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience. Benefits & Perks: As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:   A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment. 28 days annual leave, plus bank holidays Hybrid working model (3 days office working, 2 days from home) Enhanced sick pay Enhanced family leave benefits Up to 30% discounts at onsite retail, food and beverage vendors Staff ticket offers for SC events Free entry to Hayward Gallery Free/discounted entry with other reciprocal organisations Free staff yoga Season ticket loan   The deadline for applications is 23:59 on the closing date for the job posting.

Role Summary Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7. This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.  This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation.  With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.   Some of the things you’ll be doing   Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums. Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology. System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans. Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment. Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy. Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements. Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance. Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption. Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations. Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach. Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team. Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits. Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance. Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements. Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.   What we’ll need from you:   Essential: Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential). Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities. Excellent up-to-date technical knowledge of ICT and the technology landscape. Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape. Significant experience of leading and managing high performing teams (via direct or matrix management). Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs. Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions. Proven experience of proactively managing business continuity and cyber security arrangements. Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors. Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience. Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development. Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way. Adaptable, inclusive, and values-based leadership and people management skills. Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues. Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery. Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.   Desirable: Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies. Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times. Experience of working for an emergency service or local authority. Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO. Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context. Proven ICT risk management experience.  High level of political awareness and acuity to interact with senior stakeholders and elected Members. Foundation or Practitioner level qualification in programme or project management.   What you can expect in return  27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service Local Government Pension - Defined Benefit Scheme Flexible and hybrid working Electric Vehicle Salary Sacrifice Scheme Cycle to Work scheme Welfare and Wellbeing services Staff Engagement Groups Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments Access to Blue Light card with offers online and high street discounts Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead  Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.   Further Information   If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.   How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job .  Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.  Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.   Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.

Department:  IT Location:  Hybrid working between our head office (Aldgate, London) and home Hours of Work:  37.5 hours a week Contract:  Full-time, permanent Salary:  £25,000 – £28,000 per annum Closing date:  Monday 7th August at 10am Annual Leave:  33 days (plus eight bank holidays) Benefits:  Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave Background: Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible. About the role: The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape. The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential. You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired. This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment. Our Culture and benefits: We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills. We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive. Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always. Dementia UK are proud to be Disability Confident Committed.

Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.  The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.  You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.   Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.   Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.   If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!  LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London  SALARY: FTE £45,000  CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.   TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.   * Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request       CORE ACCOUNTABILITIES    Day to day CRM and data queries, working closely with 3rd party support where required  Auditing CRM use and recommended solutions for developing usage across wider teams  Lead internal training  Lead data management, sharing, processing and solutions to data-related problems   Manage processes that are conducive to increasing productivity, continuous integration and improvement.  Lead an internal data review, consultation, recommendations and project management    KEY RESPONSIBILITIES     HUBSPOT CRM   Support the team with campaign building and driving customer acquisition across our product portfolio.  Create and manage membership engagement campaigns and workflows  End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability  Manage campaign segmentation and data selection  Setting up automation systems to support lead nurturing through the funnel  Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness  Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies  Ongoing development of a suite of reports for marketing, sales and operations  Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub  Ongoing support and training to teams  DATA MANAGEMENT    Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)  Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance  Improve policies and procedures for data management, sharing and processing   Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations  OTHER   Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)    Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required   Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected  This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing    Required Experience, Knowledge and Skills:  CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT  Previous experience of working with large data sets and migrating data   PRO-ACTIVE, able to show initiative and to drive activity within deadlines.  Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.  ORGANISED with experience of working to tight deadlines.  PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end  DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)  Knowledge of Office365 & Wordpress (desirable)     All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.       We join the dots; collaboration is in our DNA​     We support and empower; we are here to make a difference​     We are curious, open & honest​      We celebrate difference & value equality of opportunity       OUR PEOPLE PERKS    Fully flexible hybrid working     Pension enrolment from 3 months service, 5% employer contribution     Cycle 2 Work scheme, in partnership with Halfords     Benefits hub, discounts across a broad range of partners     Life Assurance & BUPA private medical (1 years service)  Employee Assistance Programme, Health Assured     Mental Health Guardians     Summer Fridays, finish at 3pm every Friday throughout July & August     Your birthday off as paid leave, extra days off over the annual festive period      2 paid volunteer days per year to give something back to the community        Diversity Changes Everything: We value difference and celebrate the creativity that it brings.     We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.       

ABOUT THE ROLE Are you passionate about protecting Cyber Security? Do you want to make a real difference in the fight against cybercrime in local government? Are you passionate about making a difference in your community? If so, we want you to join our team! We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals. Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing. You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)   ABOUT YOU The successful candidate will have Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority. OUR BENEFITS Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants Flexible working: available upon request, subject to operational requirements Part-time and job share opportunities  - all our full time vacancies are open to job share unless otherwise stated A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave 25 days holiday rising to 31 days (depending on Local Government service) An extensive range of learning and development opportunities Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues Discounted health and fitness membership Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union   HOW TO APPLY All applications must be made on online - please visit   https://bit.ly/45Yo0Ke   For an informal discussion about this role please contact Name Matt Canterford Job Title Assistant Director and Chief Technology Officer Phone Number 07706 349657 Email matt.canterford@stevenage.gov.uk Closing date for receipt of applications : 26 June 2023 Interviews will be held the week commencing:   3 July 2023   Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date   Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by  Hertfordshire Safeguarding Adults Board   Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities          

Ready to maximise your potential? C&C Group supplies software solutions and services to almost every energy and water company throughout Great Britain. We are at the dawn of an exciting new era with Smart Grids, as well as Market-wide Half Hourly Settlement (MHHS), which will be one of the biggest changes to the electricity industry to date. This means we are on the lookout for exceptional talent to join our team, as we expand our reach as well as our goals. Technology is the essence of what we do, but our people make us who we are. What will I get to do? We are looking for a highly motivated and experienced Project Manager, who will be responsible for delivering multiple, concurrent, software development projects of varying size and complexity. Drawing on project delivery and managerial experience, you will work with various stakeholders to ensure projects are delivered on time, in scope, and within budget to meet an expanding change portfolio and new customer requirements. You can be a part of this very exciting and crucial time for C&C Group and work to ensure we continue to deliver excellence! What will my day look like? You will bring your enthusiasm and motivation, alongside your project management skills to: Lead projects on behalf of C&C Group, liaising directly with both internal and external customers Manage projects varying in size, from small and medium sized change requests to existing software products, through to larger changes and implementation of new software products. Manage the delivery of multiple projects running concurrently to multiple customers, adopting best practice project management techniques to achieve project deliverables. Maintaining communication between project team members and stakeholders via meetings and reporting. Work directly with our internal Development, Test, Infrastructure, and Security Teams, as well as external parties to develop and revise detailed project plans based on requirements and changing needs. Work with other Project Managers overseeing and co-ordinating cross-functional initiatives to ensure that time, cost, and quality parameters are monitored and managed. Monitor project performance to ensure timely delivery, and perform ongoing reviews of project statuses, identify potential project risks, and recommend and implement risk mitigation solutions as approved and as appropriate. Ensure that all project deliveries are consistent with C&C Group’s ISMS Policies and Procedures. Report to the Head of Project Management. More about you You must have: Relevant Project Management qualification. Demonstrable experience of project delivery, ideally covering all aspects of the software development lifecycle, and managing the delivery of complex business and IT change. Be able to utilise proven project management techniques. Be able to provide evidence of project planning of medium to large software projects and be proficient in the use of formal scheduling tools. Demonstrable experience of managing a diverse change portfolio with concurrent initiatives. Be creative and correctly use the range of resources available in an efficient, engaging, and successful way. Excellent communication skills with experience of engaging and managing third parties and can assimilate information quickly and accurately. Experience of producing compelling presentation material at pace, adjusting communication styles to suit different audiences. Experience of working in a matrix management environment. Good team player. Must be able to travel between C&C Group offices and to customer locations, when required. Nice to have: Experience in the utilities sector would be beneficial. Remote Working? We want our employees to perform at their best, so we offer a flexible working model which means you decide where you want to work. Want to work from home to meet your deadline in peace? You can do that. Want to bounce ideas off your colleagues or go for a team lunch? We have comfortable and relaxed offices with fruit, snacks, and hot and cold drinks available; to keep you fuelled for working. The expectation is to be in the office for 2 days a week to ensure you get up to speed and collaborate with colleagues. A Company to be proud of Be more than just a number. As a small to medium sized company, we make it our mission to ensure every employee feels valued and knows that their contribution makes a difference. We want everyone to work in a place where they can thrive, and feel empowered to be themselves, which is why we encourage a diverse, fair, and open workforce. We offer flexible working to help employees work to their full potential. We also understand that flexibility goes beyond the place of work, and we are here to support our employees in any way we can, including having Mental Health First Aiders on hand to help with more challenging times. We strive for continuous improvement in how we work, our products and services, our working environments and culture, and our impact on the environment, and we actively encourage our employees to tell us how. Benefits and Rewards include: Comprehensive private healthcare for you and your family, including optical and dental, as well as extra cancer care cover and access to mental health support Employee Assistance Programme 25-27 days holiday, plus public holidays of course Payroll Giving Scheme – We will match donations made to your chosen charity! A generous monthly team social budget Fruit, snacks, and drinks when working in our offices Electric Vehicle Scheme Ride to Work Scheme Extra days annual leave for your wedding/civil partnership Free on-site car parking How do I join the C&C Group team? If this advert sparks excitement as well as matches your aspirations and skills, then apply today! If this isn’t the right role for you but you would love to work for C&C Group, then please get in touch. We are always looking for clever, smart, innovative, and motivated talent.  

Digital Product Manager   Closing date: 29 January 2023 Location: Flexible Salary: £41,150 - £46,147 (Grade 7) Contract type : Permanent Work pattern: 37 hours, Monday - Friday Post number: 203411   Job Description We’re looking for an experienced product manager to join our growing Digital Services Team.   You’ll join us at an exciting time to lead on developing the future vision for the Natural Resources Wales website, and help support our organisation’s priorities to tackle the climate and nature emergencies.   Over a million people access information and services on the Natural Resources Wales website every year. From making sure businesses comply with environmental regulations and protect the Welsh environment to helping householders understand their flood risk. It’s also an important platform for other public bodies and used by policy makers access to the evidence needed to base their decision. And many more services in-between!   Working in a multidisciplinary team, you will take a user-centred design approach to continuously build, test and support the Natural Resources Wales digital platforms.  Your role will be to identify and frame the problems and set priorities for the improvements of NRW digital products – mainly focused on the website and intranet.   You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.   You will be able to demonstrate knowledge and experience of the following:  Technical knowledge and understanding gained from career experience relevant to the role, or degree in relevant area.  Have substantial experience in product management, of complex or multiple digital products, gained from working in a number of different organisations or in different roles or functions within a single organisation. Able to explain complex technical concepts in plain English Experience of working as a product manager in a multi-disciplinary team (user-centred design and technical roles).  Budget and project management skills suitable for managing, or making a significant contribution to, projects involving the use of specialist contractors. Experience of influencing strategies, development plans and work programmes of internal and external stakeholders.   Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams. Persuasive and compelling presentation skills with an ability to be passionate advocate of your portfolio.   This role will offer a range of benefits, including: Agile and flexible working Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3% 28 days annual leave, rising to 33 days Generous leave entitlements for all your life needs Health and wellbeing benefits and support Weekly well-being hour to use as you choose   For more information, please visit our website.    

Senior Application Development Specialist – Flood   Closing date: 29 January 2023 Location: Flexible Salary: £47,408 - £52,359 (Grade 8) Contract type : Permanent Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm.  There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level. Post numbers: 203403   Job Description Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.   Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.   The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy   You will be able to demonstrate knowledge and experience of the following:  Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team. Ability to deliver and manage agile Web development projects. Experience of working within a Microsoft Azure and Office 365 environment. Ability to troubleshoot and make recommendations on the resilience and supportability of solutions. Experience of working in Visual Studio and Azure DevOps. Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL. Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.   This role will offer a range of benefits, including: Agile and flexible working Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3% 28 days annual leave, rising to 33 days Generous leave entitlements for all your life needs Health and wellbeing benefits and support Weekly well-being hour to use as you choose   For more information, please visit our website.  

Lead Specialist Advisor, Application Development, Flood   Closing date: 29 January 2023 Location: Flexible Salary: £41,150 - £46,147 (Grade 7) Contract type : Permanent Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm.  There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level. Post numbers: 203404   Job Description Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.   Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.   The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy   You will be able to demonstrate knowledge and experience of the following:  Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team. Ability to deliver and manage agile Web development projects. Experience of working within a Microsoft Azure and Office 365 environment. Ability to troubleshoot and make recommendations on the resilience and supportability of solutions. Experience of working in Visual Studio and Azure DevOps. Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL. Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.   This role will offer a range of benefits, including: Agile and flexible working Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3% 28 days annual leave, rising to 33 days Generous leave entitlements for all your life needs Health and wellbeing benefits and support Weekly well-being hour to use as you choose   For more information, please visit our website.  

Job Description for Business Analyst: There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible. The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed. The TBA may also provide project management for small technical projects and work packages. Main Responsibilities for Business Analyst: Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement. Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment. Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle. Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions. Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects. Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices. Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment. Analyse, document and test (as required) program development, logic, process flows and specifications. Coordinate and conduct user acceptance testing. Document user guides to describe application installation and operating procedures. Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality. Essential Criteria for Business Analyst: Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement. Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment. Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle. Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions. Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects. Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices. Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment. Analyse, document and test (as required) program development, logic, process flows and specifications. Coordinate and conduct user acceptance testing. Document user guides to describe application installation and operating procedures. Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality. Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency). Desirable Criteria for Business Analyst: Experience of working with both business and IT projects within a secure environment. Willingness to travel to other UK locations and a full UK Driving license. Comfortable in managing small projects, if required. About The Company Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector. Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world. Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress. We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging. Recruitment Agency Notice We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.

Job Summary: The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime. The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom. Essential Functions: Represent Pinkerton's core values of integrity, vigilance, and excellence. Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role. Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics. Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan. Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times. Ensure all faults are captured accurately in the tracker ticketing system. Provide remote investigation, first line support of all security systems, with escalations to appropriate resources. Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage. Provide first line diagnostics of system issues prior to call outs being raised with the security vendor. Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator. Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site. Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence. Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required. Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations. Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval. Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager. Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports. Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention. Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement. Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements. All other duties assigned. Education, Experience, and Certifications: Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems. Competencies: Thorough understanding of IT principles and practices. Good understanding of enterprise security in a business environment. Solid understanding of security operations, design, and systems integration. Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical. Knowledge of local code/regulation/legislation knowledge for EMEA is desirable. Able to take accountability and ownership of issues, actions, decisions, and outcomes. Adaptable to work variations while ensuring on-going performance effectiveness.   Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.

Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.   Location: Remote with travel to clients locations and in person meetings (if required)  Hours: 40 Hours a week, Flexible schedule  Reporting to : Chief Operation Officer Number of Positions: 4 This is a permanent, full-time position with a competitive salary and high OTE potential (details below) Employer Profile: Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.  Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges. We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team. Job Purpose: With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.  The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.   Key Responsibilities: Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to: This is a new business hunting role. There are no account management duties for this role  Helping to progress deals through the sales pipeline to closure Setting up and running sales campaigns to target prospects Working with marketing to create or update relevant content assets as needed Keeping records of subscriptions to help with billing, invoicing and renewals Researching specific target markets, verticals and companies to identify prospects Achieving goals and revenue targets, with the vision to see growth opportunities Limited travel to meet prospects, although mainly video calling in the current environment Work with offering managers to expand the brand/product into new markets Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets Prepare and promote sales briefings and presentations for SaaS and assigned products Attending conferences, meetings, and industry events to showcase our products Support NPI launches relevant to our product offerings Maintain a close and regular view of market conditions for the brand/product Any other reasonable duties that may be required.   Essential Candidate Requirements: Experience in product selling, marketing, or related fields Strong selling skills with a high level of personal belief and passion Good planning, organizational and problem-solving skills Ability to work under pressure and against tight timelines Ability to flourish with minimal guidance, be proactive and handle uncertainties Ability to leverage digital marketing channels to increase product awareness Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system Experience of and gravitas consistent with selling to decision makers Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach Must be highly organised and able to manage multiple projects at once Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes   Able to build relationships, understand client needs and provide a solution Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities   Desired Skills, Experience & Qualifications:   Business development experience with remote working capabilities A degree in a relevant field is preferred but not essential The ability to work in a fast-paced environment where flexibility is essential Enjoys taking the initiative while seeking advice and support where appropriate Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations Actively seeks out continuous self-development, broadening knowledge and experience Experience within Health and Safety and/or Manufacturing environments is an added bonus   We Offer: We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A culture that fosters inclusion, diversity and innovation Company Laptop and Phone If this is your dream role, then we'd love to hear from you. Compensation Structure: This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).  Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE) Bonus scheme Commission pay (uncapped) Performance bonus Yearly bonus Commission details will be shared during the interview process Benefits: Other benefits include: Four weeks' annual leave (plus bank holidays) Company pension Flexible schedule Referral programme .

REPORTS TO : The Database Manager reports to the Head of IT. SUMMARY : The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems. MAIN DUTIES : The Database Manager’s main duties are to: be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.; perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users; provide 1st / 2nd line support to users of the University’s management information systems; liaise with departments to determine their needs and develop and deliver appropriate solutions; collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency; facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms; develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements; contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems; produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required; coach faculty and staff on use of systems and business processing tools; undertake special projects and development work as required; adhere to and promote the university’s Health and Safety policies and procedures. LOCATION : The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022. SPECIAL NOTE : By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position. GENERAL : The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance. PERSON SPECIFICATION ESSENTIAL : proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis; knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface; experience of 4GL or 3GL programming languages to extract and manipulate database information; experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS; be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems an understanding of business systems and processes in a higher education environment; excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form; strong organisation and time management skills; the ability to build effective working relationships with a wide range of University users and external stakeholders; experience in coaching others; ability to grasp new concepts quickly and to work quickly and accurately; able to work as part of a team, while taking sole responsibility for areas of a project; able to maintain strict confidentiality of sensitive data and information; a relevant degree or equivalent qualification or work experience. DESIRABLE : Experience in: using Ellucian’s PowerCampus or a similar student information system; NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java database design and object relational mapping and performance tuning; designing and providing training on reporting and business processing tools; project management using PRINCE2 or similar. Blackboard, SharePoint, WordPress, O365, version control systems   LIST OF SPECIFIC PROJECTS: Transfer old Student Record System into current PowerCampus (PC) interface Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2 Liaise with Marketing to help integration of PC and AKERO Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials Liaise with Infosilem to upgrade Argos and Timetabler to latest versions Liaise with HR to scope and support upgrade of current platform