Business Analyst Role - Hybrid / Moorgate - 6 month Contract - Investment management Role - Business Analyst Duration - 6 months Location - Remote / Moorgate - 50% of the time in the office Rate - 450 per day (Inside IR35) Experience - Facilitation of process workshops to engage SME's to elicit and capture process information, and playback of documented process flows Evidence of a structured approach to analysis and documentation, using recognised tools and techniques such as Visio/Blueworks/ARIS, and BPMN/EPC Extensive experience of business process analysis and modelling Business process reengineering demonstrating and understanding the drivers for process improvement, and use standard techniques such as Lean, SixSigma to redesign the process Use of process metrics to drive process improvement and reduce risk Experience of investment and / or asset management operations Sound understanding of IT software and infrastructure Ability to work independently and with others Extremely organised with strong time-management skills GCS is acting as an Employment Business in relation to this vacancy.
10/07/2025
Contractor
Business Analyst Role - Hybrid / Moorgate - 6 month Contract - Investment management Role - Business Analyst Duration - 6 months Location - Remote / Moorgate - 50% of the time in the office Rate - 450 per day (Inside IR35) Experience - Facilitation of process workshops to engage SME's to elicit and capture process information, and playback of documented process flows Evidence of a structured approach to analysis and documentation, using recognised tools and techniques such as Visio/Blueworks/ARIS, and BPMN/EPC Extensive experience of business process analysis and modelling Business process reengineering demonstrating and understanding the drivers for process improvement, and use standard techniques such as Lean, SixSigma to redesign the process Use of process metrics to drive process improvement and reduce risk Experience of investment and / or asset management operations Sound understanding of IT software and infrastructure Ability to work independently and with others Extremely organised with strong time-management skills GCS is acting as an Employment Business in relation to this vacancy.
Process Management Specialist (ARIS) Location: Crewe (3 days onsite) Hourly Rate: 28 - 36 (PAYE or LTD) Contract End Date: 26 June 2026 with a view to extend Join Our Client's Team as a Process Management Specialist (ARIS) Are you passionate about business process management and technology? Do you have a proven track record in ARIS administration? If so, we invite you to apply for the role of Process Management Specialist with our client. This position is pivotal in optimising the ARIS platform to meet the organisation's needs while providing essential user support and training. Key Responsibilities: ARIS Administration: Develop and implement governance policies and best practises for ARIS. Collaborate with IT teams to ensure system security and integration with enterprise tools. Manage user roles, permissions, and access control within ARIS. Database Configuration & Management: Ensure data quality and compliance with organisational standards. Implement backup and disaster recovery strategies for ARIS repositories. User Interface & Capability Configuration: Customise the ARIS user interface to enhance usability and insights. Manage user acceptance testing (UAT) of new ARIS service releases. Define a capability roadmap to maximise platform value. User Support & Training: Develop user guides and best practise documentation. Conduct training sessions to improve user competency. Act as a liaison between business users and technical teams, facilitating effective communication. Process Improvement & Governance: Collaborate with process owners to ensure alignment with business objectives. Promote process standardisation and continuous improvement using ARIS capabilities. Develop reporting and dashboards to provide insights into business processes. Skills & Qualifications: Bachelor's degree in Information Technology, Business Administration, or a related field. Proven experience as an ARIS Administrator, Business Process Analyst, or similar role. Strong knowledge of ARIS tools, including ARIS Architect, Aware, Designer, and Connect. Familiarity with business process modelling notation (EPC & BPMN) and enterprise architecture frameworks. Excellent troubleshooting, analytical, and problem-solving skills. Strong communication skills with the ability to convey technical information to non-technical users. Knowledge of scripting and automation for ARIS (e.g., JavaScript, XML) is desirable. Ability to work independently and collaboratively in a dynamic environment. Preferred Certifications: ARIS Certified Administrator or equivalent certification. ITIL Foundation Certification (preferred but not required). If you are ready to take your expertise to the next level, apply now to become our next Process Management Specialist (ARIS) and help shape the future of business process management! Please note, only successful candidates will be contacted. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
09/07/2025
Contractor
Process Management Specialist (ARIS) Location: Crewe (3 days onsite) Hourly Rate: 28 - 36 (PAYE or LTD) Contract End Date: 26 June 2026 with a view to extend Join Our Client's Team as a Process Management Specialist (ARIS) Are you passionate about business process management and technology? Do you have a proven track record in ARIS administration? If so, we invite you to apply for the role of Process Management Specialist with our client. This position is pivotal in optimising the ARIS platform to meet the organisation's needs while providing essential user support and training. Key Responsibilities: ARIS Administration: Develop and implement governance policies and best practises for ARIS. Collaborate with IT teams to ensure system security and integration with enterprise tools. Manage user roles, permissions, and access control within ARIS. Database Configuration & Management: Ensure data quality and compliance with organisational standards. Implement backup and disaster recovery strategies for ARIS repositories. User Interface & Capability Configuration: Customise the ARIS user interface to enhance usability and insights. Manage user acceptance testing (UAT) of new ARIS service releases. Define a capability roadmap to maximise platform value. User Support & Training: Develop user guides and best practise documentation. Conduct training sessions to improve user competency. Act as a liaison between business users and technical teams, facilitating effective communication. Process Improvement & Governance: Collaborate with process owners to ensure alignment with business objectives. Promote process standardisation and continuous improvement using ARIS capabilities. Develop reporting and dashboards to provide insights into business processes. Skills & Qualifications: Bachelor's degree in Information Technology, Business Administration, or a related field. Proven experience as an ARIS Administrator, Business Process Analyst, or similar role. Strong knowledge of ARIS tools, including ARIS Architect, Aware, Designer, and Connect. Familiarity with business process modelling notation (EPC & BPMN) and enterprise architecture frameworks. Excellent troubleshooting, analytical, and problem-solving skills. Strong communication skills with the ability to convey technical information to non-technical users. Knowledge of scripting and automation for ARIS (e.g., JavaScript, XML) is desirable. Ability to work independently and collaboratively in a dynamic environment. Preferred Certifications: ARIS Certified Administrator or equivalent certification. ITIL Foundation Certification (preferred but not required). If you are ready to take your expertise to the next level, apply now to become our next Process Management Specialist (ARIS) and help shape the future of business process management! Please note, only successful candidates will be contacted. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.) Assisting with VoIP systems, particularly Zoom Workplace Providing guidance and troubleshooting on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Previous experience in a 1st / 2nd line support role Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at least 5 years What s on offer: Competitive Salary 25 days holiday (pro rata) plus bank holidays Pension scheme Life assurance Flexible hybrid working model Season ticket loans Cycle-to-work scheme This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
09/07/2025
Full time
An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.) Assisting with VoIP systems, particularly Zoom Workplace Providing guidance and troubleshooting on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Previous experience in a 1st / 2nd line support role Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at least 5 years What s on offer: Competitive Salary 25 days holiday (pro rata) plus bank holidays Pension scheme Life assurance Flexible hybrid working model Season ticket loans Cycle-to-work scheme This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: 250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a Helpdesk Analyst to join a high-performing ITSM team within a major telecoms organisation. This role offers the opportunity to make a real impact in a fast-paced environment. Key Responsibilities Collaborate with the OSD Squad Lead and Lead Analysts to support all aspects of the OSD squad and ITSM Chapter. Foster a team ethic by actively participating in discussions about team rota and helpdesk operational hours. Resolve incoming work efficiently, aiming for first-time resolutions while maintaining high-quality triage and analysis. Drive quality in all responses and communications, ensuring professionalism and adherence to timelines. Monitor and manage events, alerts, and alarms to support ITSM performance, ensuring resolutions are within SLA. Build and nurture strong relationships both internally and externally to enhance service delivery for our customers. Complete and document Root Cause Analyses (RCAs) and Post Incident Reviews (PIRs), recommending improvements where necessary. Contribute to ITSM-driven initiatives, collaborating as a chapter to implement positive changes. Create and maintain Knowledge Base articles for team sustainability and support. Identify and recommend process improvements, supporting the chapter's continuous enhancement efforts. Stay informed about business changes and deployments, ensuring all operational impacts are documented and communicated. Manage problem cases, driving them to resolution while providing regular updates. Support the access control process, enhancing workflows as opportunities arise. Key Skills and Experience Strong help desk or technical support background Familiarity with APIs and hands-on experience using Postman or similar API testing tools Experience in unit testing with a focus on continual improvement in API monitoring and performance A mindset geared towards optimisation and automation, especially in alerting and incident response processes Strong documentation skills to ensure key processes and learnings are shared across the team Solid understanding of ITIL v4 (certification required) Exposure to Agile methodologies A commitment to ongoing personal development in ITIL and Agile practices Telecoms experience is highly desirable but not essential Please note: Due to the high volume of applications, only successful candidates will be contacted. If you do not hear from us within 48 hours, unfortunately, your application has not been successful on this occasion. However, we may retain your details for any future suitable vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
09/07/2025
Contractor
Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: 250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a Helpdesk Analyst to join a high-performing ITSM team within a major telecoms organisation. This role offers the opportunity to make a real impact in a fast-paced environment. Key Responsibilities Collaborate with the OSD Squad Lead and Lead Analysts to support all aspects of the OSD squad and ITSM Chapter. Foster a team ethic by actively participating in discussions about team rota and helpdesk operational hours. Resolve incoming work efficiently, aiming for first-time resolutions while maintaining high-quality triage and analysis. Drive quality in all responses and communications, ensuring professionalism and adherence to timelines. Monitor and manage events, alerts, and alarms to support ITSM performance, ensuring resolutions are within SLA. Build and nurture strong relationships both internally and externally to enhance service delivery for our customers. Complete and document Root Cause Analyses (RCAs) and Post Incident Reviews (PIRs), recommending improvements where necessary. Contribute to ITSM-driven initiatives, collaborating as a chapter to implement positive changes. Create and maintain Knowledge Base articles for team sustainability and support. Identify and recommend process improvements, supporting the chapter's continuous enhancement efforts. Stay informed about business changes and deployments, ensuring all operational impacts are documented and communicated. Manage problem cases, driving them to resolution while providing regular updates. Support the access control process, enhancing workflows as opportunities arise. Key Skills and Experience Strong help desk or technical support background Familiarity with APIs and hands-on experience using Postman or similar API testing tools Experience in unit testing with a focus on continual improvement in API monitoring and performance A mindset geared towards optimisation and automation, especially in alerting and incident response processes Strong documentation skills to ensure key processes and learnings are shared across the team Solid understanding of ITIL v4 (certification required) Exposure to Agile methodologies A commitment to ongoing personal development in ITIL and Agile practices Telecoms experience is highly desirable but not essential Please note: Due to the high volume of applications, only successful candidates will be contacted. If you do not hear from us within 48 hours, unfortunately, your application has not been successful on this occasion. However, we may retain your details for any future suitable vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Analytics Governance Technical Analyst - AVP (Contract) Duration: Up until 31 March 2026 (Possibility for extension) Location: London/Hybrid (2 - 3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile Are you passionate about governance and data? We are seeking an Analytics Governance Technical Analyst to join our dynamic team at SMBC, where your expertise will help shape the future of our data governance practises within the investment banking sector. This is an exciting opportunity to ensure that our Key Data Outputs (KDOs) comply with legal requirements, regulatory standards, and best practises. Key Responsibilities: Identify and classify KDOs across all EMEA departments. Identify opportunities for decommissioning and deduplication of KDOs. Create baseline assessments for KDOs and identify necessary remediation activities. Collaborate with KDO owners to agree on remediation activities and track milestones. Conduct maturity audits and assessments to identify areas for improvement. Enable departments to clearly identify Key Metrics and challenge existing understandings of metrics. Establish and maintain a Catalogue of Key Data Outputs, capturing required metadata. Ensure compliance with regulatory requirements, including BCBS239, and industry best practises. Facilitate communication and collaboration among stakeholders, from Associates to General Managers. Essential Skills & Experience: Proven experience in establishing Analytics Governance or End User Computer (EUC) Governance. Familiarity with governance frameworks supporting BCBS239 principles; ECB onboarding experience is a plus. Proficient in using and configuring cataloguing tools, such as Collibra. Solid background in the financial services industry, with knowledge of data-related regulatory requirements. Understanding of project management principles, including waterfall and agile methodologies. Strong stakeholder engagement skills to communicate and achieve buy-in across EMEA. Team player with the ability to work independently with minimal supervision. Comprehensive understanding of data management concepts, governance practises, and regulatory requirements. Analytical mindset with outstanding problem-solving abilities and a creative approach to solutions. Familiarity with the full Software Development Lifecycle (SDLC) relevant to analytics projects. Demonstrable experience as a Technical Business Analyst or similar role. Knowledge of analytics tools like Alteryx, Power Query, Power BI, Power Apps, and Tableau. Desirable Skills: Experience developing data-driven dashboards using Power BI or Tableau. Background in organisations with well-governed self-serve analytics at an enterprise level. Awareness of emerging trends within the Data Analytics landscape. Proficient in using Microsoft Office stack for developing analytics products. Strong data manipulation and preparation skills, with experience in Alteryx or similar applications. Ability to maintain and support analytics products like Tableau or Power BI Dashboards using version control methodologies. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
09/07/2025
Contractor
Analytics Governance Technical Analyst - AVP (Contract) Duration: Up until 31 March 2026 (Possibility for extension) Location: London/Hybrid (2 - 3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile Are you passionate about governance and data? We are seeking an Analytics Governance Technical Analyst to join our dynamic team at SMBC, where your expertise will help shape the future of our data governance practises within the investment banking sector. This is an exciting opportunity to ensure that our Key Data Outputs (KDOs) comply with legal requirements, regulatory standards, and best practises. Key Responsibilities: Identify and classify KDOs across all EMEA departments. Identify opportunities for decommissioning and deduplication of KDOs. Create baseline assessments for KDOs and identify necessary remediation activities. Collaborate with KDO owners to agree on remediation activities and track milestones. Conduct maturity audits and assessments to identify areas for improvement. Enable departments to clearly identify Key Metrics and challenge existing understandings of metrics. Establish and maintain a Catalogue of Key Data Outputs, capturing required metadata. Ensure compliance with regulatory requirements, including BCBS239, and industry best practises. Facilitate communication and collaboration among stakeholders, from Associates to General Managers. Essential Skills & Experience: Proven experience in establishing Analytics Governance or End User Computer (EUC) Governance. Familiarity with governance frameworks supporting BCBS239 principles; ECB onboarding experience is a plus. Proficient in using and configuring cataloguing tools, such as Collibra. Solid background in the financial services industry, with knowledge of data-related regulatory requirements. Understanding of project management principles, including waterfall and agile methodologies. Strong stakeholder engagement skills to communicate and achieve buy-in across EMEA. Team player with the ability to work independently with minimal supervision. Comprehensive understanding of data management concepts, governance practises, and regulatory requirements. Analytical mindset with outstanding problem-solving abilities and a creative approach to solutions. Familiarity with the full Software Development Lifecycle (SDLC) relevant to analytics projects. Demonstrable experience as a Technical Business Analyst or similar role. Knowledge of analytics tools like Alteryx, Power Query, Power BI, Power Apps, and Tableau. Desirable Skills: Experience developing data-driven dashboards using Power BI or Tableau. Background in organisations with well-governed self-serve analytics at an enterprise level. Awareness of emerging trends within the Data Analytics landscape. Proficient in using Microsoft Office stack for developing analytics products. Strong data manipulation and preparation skills, with experience in Alteryx or similar applications. Ability to maintain and support analytics products like Tableau or Power BI Dashboards using version control methodologies. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
Dynamics CRM / 365 CE Developer - Fully Remote - UK Based We are working with a global finance and accountancy organisation who are supporting this sector across over 40 countries. We require an experienced D365 CE Developer to join a very strong team who are influential in the digital transformation programme. The D365 CRM Developer will require a good understanding of the product and how it fits within the wider technology landscape. The work will be delivered using their continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop and provide technical guidance and oversight of customisations, including plugins, workflows, Power Automate flows, and JavaScript, ensuring efficient, reusable, and well-documented code. Integrate D365 CE with other applications and systems using tools like Azure Logic Apps, Power Automate, and custom APIs. Oversee the Dynamics 365 environment to enable the successful delivery of their Digital Transformation. Manage and control D365 CE release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 CE applications, troubleshoot issues, and implement fixes and enhancements. Assist in data migration tasks, ensuring accurate and secure transfer of data from legacy systems to D365 CE Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 CE features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. What you need: In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and Power Platform, Unified Service Desk (USD), SQL Server Reporting Services (SSRS), SSIS packages development and Azure Cloud and integration. Proficiency in developing plugins, Power Automate flows, Power Apps, Power Portal using Power Pages and Power BI. Knowledge of creating and utilising web resources for implementing custom UI components and scrips within Dynamics 365 CE. Experience in developing Azure services, including data migration and integration services to connect Dynamics 365 CE with other applications and services. Consultancy skills, with experience in shaping and delivering Dynamics 365 service improvements and ongoing management, working across business functions and vendors. Experience of working in organisations undergoing significant transformation. Experience of software lifecycle implementation methodologies and release processes with version control for managing source code and collaborative development. This role is fully remote based with occasional travel to the office in London. This company look after their employees and you can expect excellent benefits including flexi-time where you can claim back any extra hours that you work! Sponsorship will not be provided so you must have a valid right to work in the UK. We are interviewing currently so apply now for immediate consideration for the Dynamics 365 CE / CRM Developer position or contact Stuart Barnes at ITSS Recruitment for further information.
09/07/2025
Full time
Dynamics CRM / 365 CE Developer - Fully Remote - UK Based We are working with a global finance and accountancy organisation who are supporting this sector across over 40 countries. We require an experienced D365 CE Developer to join a very strong team who are influential in the digital transformation programme. The D365 CRM Developer will require a good understanding of the product and how it fits within the wider technology landscape. The work will be delivered using their continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop and provide technical guidance and oversight of customisations, including plugins, workflows, Power Automate flows, and JavaScript, ensuring efficient, reusable, and well-documented code. Integrate D365 CE with other applications and systems using tools like Azure Logic Apps, Power Automate, and custom APIs. Oversee the Dynamics 365 environment to enable the successful delivery of their Digital Transformation. Manage and control D365 CE release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 CE applications, troubleshoot issues, and implement fixes and enhancements. Assist in data migration tasks, ensuring accurate and secure transfer of data from legacy systems to D365 CE Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 CE features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. What you need: In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and Power Platform, Unified Service Desk (USD), SQL Server Reporting Services (SSRS), SSIS packages development and Azure Cloud and integration. Proficiency in developing plugins, Power Automate flows, Power Apps, Power Portal using Power Pages and Power BI. Knowledge of creating and utilising web resources for implementing custom UI components and scrips within Dynamics 365 CE. Experience in developing Azure services, including data migration and integration services to connect Dynamics 365 CE with other applications and services. Consultancy skills, with experience in shaping and delivering Dynamics 365 service improvements and ongoing management, working across business functions and vendors. Experience of working in organisations undergoing significant transformation. Experience of software lifecycle implementation methodologies and release processes with version control for managing source code and collaborative development. This role is fully remote based with occasional travel to the office in London. This company look after their employees and you can expect excellent benefits including flexi-time where you can claim back any extra hours that you work! Sponsorship will not be provided so you must have a valid right to work in the UK. We are interviewing currently so apply now for immediate consideration for the Dynamics 365 CE / CRM Developer position or contact Stuart Barnes at ITSS Recruitment for further information.
Business Process Manager (ARIS) Contract Outside IR35 Rate - Open 12 Month Contract Cheshire Based Remote work options available, however Occasional travel may be required for training or collaboration with teams. Job Purpose: The Process Management Specialist is responsible for optimization of the ARIS platform and its capabilities to meet the needs of the business. This role also involves providing user support, troubleshooting, training, and ensuring best practices are followed for business process modelling within the organization. The role will work within the Central Business Process function in the Strategy office and will work alongside the Skoda technical team who administer the group ARIS tenant. Key Responsibilities: ARIS Administration: Develop and implement ARIS governance policies and best practices. Work closely with IT teams to ensure system security and integration with other enterprise tools. Manage user roles, permissions, and access control in ARIS. Database Configuration & Management: Manage data quality of database objects and libraries, ensuring consistency and compliance with organisational standards. Implement backup and disaster recovery strategies for ARIS repositories. User Interface & Capability Configuration: Configure the ARIS user interface to align with business needs and user roles. Customize dashboards, reports, and workflows to enhance usability and insights. Implement UI enhancements and process modelling standards to improve user experience. Manage UAT of new ARIS Service Releases Define a capability roadmap based on existing and upcoming features to drive maximum value from the platform and its content User Support & Training: Develop user guides, FAQs, and best practice documentation. Conduct training sessions and workshops to improve user competency and adoption of ARIS. Assist users with business process modelling, ensuring adherence to organizational standards Review of processes pre-publication via the release workflow Offer guidance on effective use of ARIS for process analysis, simulation, and reporting. Act as a liaison between business users and technical teams to translate requirements into ARIS solutions. Run the ARIS Super User Group Provide communications & reporting into key stakeholder groups Process Improvement & Governance: Collaborate with process owners to ensure consistency and alignment with business objectives. Promote process standardization and continuous improvement using ARIS capabilities. Support change management initiatives by advocating ARIS best practices and efficiency improvements. Develop reporting and dashboards within ARIS to provide insights into business processes. Work across group brands to drive consistency and re-use of best practice Skills & Qualifications: Proven experience as an ARIS Administrator, Business Process Analyst, or related role. Strong knowledge of ARIS tools, including ARIS Architect, ARIS Aware, ARIS Designer, and ARIS Connect. Experience with ARIS administration, configuration, and user management. Familiarity with business process modelling notation (EPC & BPMN) and enterprise architecture frameworks. Excellent troubleshooting, analytical, and problem-solving skills. Strong communication and training skills, with the ability to convey technical information to non-technical users. Knowledge of scripting and automation for ARIS (e.g., JavaScript, XML) is desirable. Ability to work independently and as part of a team in a dynamic environment. Preferred Certifications: ARIS Certified Administrator or equivalent certification. ITIL Foundation Certification (preferred but not required).
09/07/2025
Contractor
Business Process Manager (ARIS) Contract Outside IR35 Rate - Open 12 Month Contract Cheshire Based Remote work options available, however Occasional travel may be required for training or collaboration with teams. Job Purpose: The Process Management Specialist is responsible for optimization of the ARIS platform and its capabilities to meet the needs of the business. This role also involves providing user support, troubleshooting, training, and ensuring best practices are followed for business process modelling within the organization. The role will work within the Central Business Process function in the Strategy office and will work alongside the Skoda technical team who administer the group ARIS tenant. Key Responsibilities: ARIS Administration: Develop and implement ARIS governance policies and best practices. Work closely with IT teams to ensure system security and integration with other enterprise tools. Manage user roles, permissions, and access control in ARIS. Database Configuration & Management: Manage data quality of database objects and libraries, ensuring consistency and compliance with organisational standards. Implement backup and disaster recovery strategies for ARIS repositories. User Interface & Capability Configuration: Configure the ARIS user interface to align with business needs and user roles. Customize dashboards, reports, and workflows to enhance usability and insights. Implement UI enhancements and process modelling standards to improve user experience. Manage UAT of new ARIS Service Releases Define a capability roadmap based on existing and upcoming features to drive maximum value from the platform and its content User Support & Training: Develop user guides, FAQs, and best practice documentation. Conduct training sessions and workshops to improve user competency and adoption of ARIS. Assist users with business process modelling, ensuring adherence to organizational standards Review of processes pre-publication via the release workflow Offer guidance on effective use of ARIS for process analysis, simulation, and reporting. Act as a liaison between business users and technical teams to translate requirements into ARIS solutions. Run the ARIS Super User Group Provide communications & reporting into key stakeholder groups Process Improvement & Governance: Collaborate with process owners to ensure consistency and alignment with business objectives. Promote process standardization and continuous improvement using ARIS capabilities. Support change management initiatives by advocating ARIS best practices and efficiency improvements. Develop reporting and dashboards within ARIS to provide insights into business processes. Work across group brands to drive consistency and re-use of best practice Skills & Qualifications: Proven experience as an ARIS Administrator, Business Process Analyst, or related role. Strong knowledge of ARIS tools, including ARIS Architect, ARIS Aware, ARIS Designer, and ARIS Connect. Experience with ARIS administration, configuration, and user management. Familiarity with business process modelling notation (EPC & BPMN) and enterprise architecture frameworks. Excellent troubleshooting, analytical, and problem-solving skills. Strong communication and training skills, with the ability to convey technical information to non-technical users. Knowledge of scripting and automation for ARIS (e.g., JavaScript, XML) is desirable. Ability to work independently and as part of a team in a dynamic environment. Preferred Certifications: ARIS Certified Administrator or equivalent certification. ITIL Foundation Certification (preferred but not required).
Analytics Business Analyst (Contract) Duration: Up until 31 March 2026 (Possibility for extension) Location: London/Hybrid (2 - 3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile We are seeking an experienced Analytics Business Analyst to join our dynamic Data Analytics Team within the EMEA Data Office. This is an exciting opportunity to play a pivotal role in establishing a Management Information (MI) Workstream for a large-scale transformation programme focused on Transaction Banking. Key Responsibilities: Collaborate with stakeholders across various departments to define and refine analytics requirements. Develop and deliver insightful reporting and analytics products that meet business needs. Engage with multiple stakeholders at all levels, ensuring that analytics initiatives align with strategic objectives. Actively challenge business requests to ensure clarity, focus, and delivery of value. Leverage your understanding of the Software Development Lifecycle (SDLC) to guide projects from conception to delivery. utilise your knowledge of Transaction Banking reporting and analytics use cases to drive effective solutions. Skills & Experience: You possess a blend of strong data analytics technical skills and robust business analysis experience. You have a proven track record as an Analytics Business Analyst, Technical Business Analyst, or in a similar role. You thrive in complex environments with multiple stakeholders and enjoy building collaborative relationships. You have a thorough understanding of the SDLC for reporting and analytics products. You are inquisitive by nature and committed to delivering high-quality results. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
07/07/2025
Contractor
Analytics Business Analyst (Contract) Duration: Up until 31 March 2026 (Possibility for extension) Location: London/Hybrid (2 - 3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile We are seeking an experienced Analytics Business Analyst to join our dynamic Data Analytics Team within the EMEA Data Office. This is an exciting opportunity to play a pivotal role in establishing a Management Information (MI) Workstream for a large-scale transformation programme focused on Transaction Banking. Key Responsibilities: Collaborate with stakeholders across various departments to define and refine analytics requirements. Develop and deliver insightful reporting and analytics products that meet business needs. Engage with multiple stakeholders at all levels, ensuring that analytics initiatives align with strategic objectives. Actively challenge business requests to ensure clarity, focus, and delivery of value. Leverage your understanding of the Software Development Lifecycle (SDLC) to guide projects from conception to delivery. utilise your knowledge of Transaction Banking reporting and analytics use cases to drive effective solutions. Skills & Experience: You possess a blend of strong data analytics technical skills and robust business analysis experience. You have a proven track record as an Analytics Business Analyst, Technical Business Analyst, or in a similar role. You thrive in complex environments with multiple stakeholders and enjoy building collaborative relationships. You have a thorough understanding of the SDLC for reporting and analytics products. You are inquisitive by nature and committed to delivering high-quality results. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
MI/BI Data Analyst (Contract) Duration: Up until 31 march 2026 (Possibility for extension) Location: London/Hybrid (2 - 3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As our MI/BI Data Analyst, you will play a key role in designing and delivering innovative reporting and analytics products within the Management Information (MI) Workstream. This is an exciting opportunity to be part of a large transformation programme focused on our Transaction Banking services. Key Responsibilities: Collaborate with internal stakeholders to transform their data into actionable insights and meaningful reporting. Deliver analytics that drive business value and support strategic objectives. Support the rollout and adoption of reporting and analytics products across various departments. Engage with stakeholders at all levels, ensuring our products are fit-for-purpose and meet their needs. Challenge business requests positively, keeping our focus on delivering true value. Skills & Experience: Strong technical skills in data analytics combined with excellent business analysis abilities. An inquisitive mindset that seeks to understand and solve complex problems. Thorough understanding of the software development lifecycle (SDLC) for reporting and analytics products. Familiarity with typical reporting and analytics use cases within Transaction Banking in Investment Banks. A collaborative spirit with the ability to work effectively with multiple stakeholders. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
07/07/2025
Contractor
MI/BI Data Analyst (Contract) Duration: Up until 31 march 2026 (Possibility for extension) Location: London/Hybrid (2 - 3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As our MI/BI Data Analyst, you will play a key role in designing and delivering innovative reporting and analytics products within the Management Information (MI) Workstream. This is an exciting opportunity to be part of a large transformation programme focused on our Transaction Banking services. Key Responsibilities: Collaborate with internal stakeholders to transform their data into actionable insights and meaningful reporting. Deliver analytics that drive business value and support strategic objectives. Support the rollout and adoption of reporting and analytics products across various departments. Engage with stakeholders at all levels, ensuring our products are fit-for-purpose and meet their needs. Challenge business requests positively, keeping our focus on delivering true value. Skills & Experience: Strong technical skills in data analytics combined with excellent business analysis abilities. An inquisitive mindset that seeks to understand and solve complex problems. Thorough understanding of the software development lifecycle (SDLC) for reporting and analytics products. Familiarity with typical reporting and analytics use cases within Transaction Banking in Investment Banks. A collaborative spirit with the ability to work effectively with multiple stakeholders. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
Security Operations Analyst Alongside a competitive salary of £30,000 to £35,000 you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service Paid volunteering day A personal GP service enabling you to get a video consultation with an NHS-registered, private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers Job Introduction We have an exciting opportunity for a Security Operations Analyst to join our Member Experience, Digital and Data based Leeds. The role of a Security Operations Analyst is all about monitoring, detecting, and responding to cyber threats and security incidents. This includes helping set up and maintain security systems, analyzing security events and logs, investigating breaches, and supporting the creation and implementation of security policies and best practices. The Analyst plays a key part in protecting MPS data and assets from potential threats by reviewing threat intelligence and recommending ways to prevent or minimize risks. In addition to day-to-day tasks, the role also involves supporting and promoting security best practices, as well as working on projects to enhance the team and overall security services. Main Responsibilities As our new Security Operations Analyst, you will also: Help monitor, detect, and respond to cyber threats and security incidents at MPS. Assist in developing, implementing, and maintaining security systems within MPS. Contribute to documenting processes and procedures for the Security Operations team, as part of the larger Information Security group. Play a role in designing and implementing controls to address risks, helping MPS stay compliant with various Information Security frameworks. Respond to support tickets that need InfoSec and SecOps assistance. The Ideal Candidate We are looking for: Strong IT skills, with a good understanding of computer networks, operating systems, software, hardware, and security. A solid understanding of the cyber security risks linked to different technologies and how to manage them effectively. Working knowledge of security domains, auditing standards and frameworks, and risk analysis frameworks including ISO 27001, Cyber Essentials, etc Good verbal communication skills, including the ability to present information and communicate clearly with both technical and non-technical team members, as well as other relevant people. Excellent attention to detail, strong analytical skills, and the ability to analyze complex technical information to spot patterns and trends. About The Company About the Team Technology is at the heart of our organisation. It empowers our colleagues to deliver the best in class service to our Members, whether that be through our systems, platforms and architecture or robust data insights to help influence business decisions. It is a very exciting time to get involved in our Member Experience, Digital and Data (MEDD) division, as the team are currently developing new Cloud-based architecture, introducing a new CRM system that will allow for better cross-team collaboration and streamlining our Member journey through customer-centric product development. How MEDD work We offer a truly-flexible hybrid working arrangement that is centred around our colleagues work-life balance. Technology allows us to collaborate effectively regardless of location, but we know sometimes you can t beat being with your team in-person and our team tends to come on-site once or twice a month. However, we expect this can fluctuate throughout the year depending on our projects and current work. The Medical Protection Society Ltd (MPS) is the world s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world. We are a not-for-profit organisation, meaning member s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core. Closing Date: 13/07/2025
05/07/2025
Full time
Security Operations Analyst Alongside a competitive salary of £30,000 to £35,000 you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service Paid volunteering day A personal GP service enabling you to get a video consultation with an NHS-registered, private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers Job Introduction We have an exciting opportunity for a Security Operations Analyst to join our Member Experience, Digital and Data based Leeds. The role of a Security Operations Analyst is all about monitoring, detecting, and responding to cyber threats and security incidents. This includes helping set up and maintain security systems, analyzing security events and logs, investigating breaches, and supporting the creation and implementation of security policies and best practices. The Analyst plays a key part in protecting MPS data and assets from potential threats by reviewing threat intelligence and recommending ways to prevent or minimize risks. In addition to day-to-day tasks, the role also involves supporting and promoting security best practices, as well as working on projects to enhance the team and overall security services. Main Responsibilities As our new Security Operations Analyst, you will also: Help monitor, detect, and respond to cyber threats and security incidents at MPS. Assist in developing, implementing, and maintaining security systems within MPS. Contribute to documenting processes and procedures for the Security Operations team, as part of the larger Information Security group. Play a role in designing and implementing controls to address risks, helping MPS stay compliant with various Information Security frameworks. Respond to support tickets that need InfoSec and SecOps assistance. The Ideal Candidate We are looking for: Strong IT skills, with a good understanding of computer networks, operating systems, software, hardware, and security. A solid understanding of the cyber security risks linked to different technologies and how to manage them effectively. Working knowledge of security domains, auditing standards and frameworks, and risk analysis frameworks including ISO 27001, Cyber Essentials, etc Good verbal communication skills, including the ability to present information and communicate clearly with both technical and non-technical team members, as well as other relevant people. Excellent attention to detail, strong analytical skills, and the ability to analyze complex technical information to spot patterns and trends. About The Company About the Team Technology is at the heart of our organisation. It empowers our colleagues to deliver the best in class service to our Members, whether that be through our systems, platforms and architecture or robust data insights to help influence business decisions. It is a very exciting time to get involved in our Member Experience, Digital and Data (MEDD) division, as the team are currently developing new Cloud-based architecture, introducing a new CRM system that will allow for better cross-team collaboration and streamlining our Member journey through customer-centric product development. How MEDD work We offer a truly-flexible hybrid working arrangement that is centred around our colleagues work-life balance. Technology allows us to collaborate effectively regardless of location, but we know sometimes you can t beat being with your team in-person and our team tends to come on-site once or twice a month. However, we expect this can fluctuate throughout the year depending on our projects and current work. The Medical Protection Society Ltd (MPS) is the world s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world. We are a not-for-profit organisation, meaning member s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core. Closing Date: 13/07/2025
Business Analyst Stratford-upon-Avon (Hybrid role however please ensure you live within commutable distance to apply for this role) Full-Time FMCG Sector Are you a detail-driven individual with a talent for numbers, systems, and commercial insight? An opportunity has arisen for a Business Analyst on behalf of an FMCG company based in Stratford-upon-Avon. As a Business Analyst , you ll play a key role in supporting the finance team with essential reporting, system process management, and data analysis. You ll report to the Management Accountant and collaborate across departments to ensure accuracy, efficiency, and insight-driven decision-making. Key Responsibilities Oversee finance system processes and ensure accurate cost budgeting within the platform Lead EDI management, stock movement processing, and weekly stock reviews/write-offs Perform pricing updates, cube management, and stock reconciliations Produce weekly financial reports and monitor transport charges Support budgeting, forecasting, FP&A, and commercial analysis tasks Assist in testing and implementing IT projects across finance and operations About You To succeed as a Business Analyst , you ll bring: Strong analytical skills and an intuitive approach to problem-solving Excellent Excel capabilities and a keen eye for detail Confidence in managing financial or operational systems Ability to work to tight deadlines and communicate clearly across teams Previous experience in a data or systems-focused role is desirable You live within commutable distance to Stratford Upon Avon If you have Business Analyst experience, please apply now for an immediate interview!
04/07/2025
Full time
Business Analyst Stratford-upon-Avon (Hybrid role however please ensure you live within commutable distance to apply for this role) Full-Time FMCG Sector Are you a detail-driven individual with a talent for numbers, systems, and commercial insight? An opportunity has arisen for a Business Analyst on behalf of an FMCG company based in Stratford-upon-Avon. As a Business Analyst , you ll play a key role in supporting the finance team with essential reporting, system process management, and data analysis. You ll report to the Management Accountant and collaborate across departments to ensure accuracy, efficiency, and insight-driven decision-making. Key Responsibilities Oversee finance system processes and ensure accurate cost budgeting within the platform Lead EDI management, stock movement processing, and weekly stock reviews/write-offs Perform pricing updates, cube management, and stock reconciliations Produce weekly financial reports and monitor transport charges Support budgeting, forecasting, FP&A, and commercial analysis tasks Assist in testing and implementing IT projects across finance and operations About You To succeed as a Business Analyst , you ll bring: Strong analytical skills and an intuitive approach to problem-solving Excellent Excel capabilities and a keen eye for detail Confidence in managing financial or operational systems Ability to work to tight deadlines and communicate clearly across teams Previous experience in a data or systems-focused role is desirable You live within commutable distance to Stratford Upon Avon If you have Business Analyst experience, please apply now for an immediate interview!
World Class Defence Organisation based in Stevenage, Hertfordshire is currently looking to recruit 10x SOC Threat Detection Analyst subcontractors on an initial 12 month contract. This role can start on an SC Security Clearance basis, however DV Clearance will be required down the line. This role would suit someone from a Cyber Security Analyst, SOC Analyst or Threat Detection Analyst background. Hourly Rate: 85 per hour. Overtime rate of time and a quarter. Contract Duration: 6 Months Shift pattern: 28 day Cycle Sat to Tue - Earlies (Apply online only) Wed to Sun - Off Mon to Fri - Lates (Apply online only) Sat to Tue Off Wed to Sun - Nights (Apply online only) (The type of shift rotates along the pattern through, so the start of the next 28 day cycle they start with lates -> Nights -> earlies then next cycle: Nights -> earlies -> lates) 28 days = 4 weeks, 14 days worked per 28 days, 3.5 days worked per week, 3.5 x 8 = 28 hours per week Initially may not be expected to do nights until team grows. SOC Analyst Job Description: An opportunity has arisen in the cyber security operations centre (SOC) within Information Management (IM) for a SOC Threat Detection Analyst. Supporting the Senior SOC analysts in assisting IM meet the challenges and demands of countering the Cyber Threat. The successful applicant will drive a proactive ethos in an ever-changing cyber security environment and provide robust threat detection and analysis within the 24x7 SOC. To support the SOC Manager in assisting Information Management UK meet the challenges and demands of countering the Cyber Threat. Support for the operational functions of the UK SOC. To work with other UK SOC members, including the UK InfoSec Team and the IM Domains (Customer Support and Infrastructure / Information Systems). It will cover analysis, monitoring, reporting, alerting and investigation activity utilising a wide variety of security platforms including AI/ML and behavioural analytics, SIEM (Security Information Event Management), Network Packet Capture platform, Anti Malicious Code, Threat Detection technologies and platforms across the UK Network Perimeter working with the best standard technologies. The SOC Analyst reports to the SOC Manager. The SOC Analyst conducts a range of analysis and assists the incident response team with investigations that need to be escalated to an embedded member of staff. The SOC Analyst key responsibilities are: Effective Tier 1 to 2 alert triage of security events Monitoring of Cyber Security tools Monitoring the SOC email notification mailboxes Assists with the maintenance of Security technologies Assisting the SOC Solutions Lead with project activity Assist proactive threat hunting in collaboration with the CTI function Assist IR in HR and InfoSec related investigations Ensure the timely triage and remediation of any incident or request tickets raised to the SOC Participate in the activity of adding/removing URLs from the AcceptList and BlockList Attend routine security meetings Conduct activities in line with SOC Maturity and continuous improvement Skillset/experience required (Baseline): A career background in Cyber Security. Security awareness and experience in all areas of IT, primarily Network Security, Infrastructure and the secondary area being Operating Systems & Applications. Knowledge of IT Security standard methodologies. Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but not limited to DNS, HTTP/S, SSL, SMTP, FTP/S, LDAP/S. Demonstrable experience with Security Information Event Monitoring Tools and/or Network Packet Capture tools. Hands on experience with IDS/IPS technologies and threat hunting activities. Strong analytical experience and mind-set. Experience within Defensive Cyber-attack methodologies and frameworks. Understanding of Malware capabilities, attack vectors, propagation and impact. Good communication skills liaising with the business and suppliers. Desirable Skillset/experience (Senior grade): Root cause analysis and leading T2 incident investigations Process / Playbook / Runbook development Working knowledge of detection engineering, false positive improvements Capability to tune SIEM rules or create custom detections Scripted automation experience e.g. Python, SOAR, PowerShell Threat modelling and Hunting methodologies
04/07/2025
Contractor
World Class Defence Organisation based in Stevenage, Hertfordshire is currently looking to recruit 10x SOC Threat Detection Analyst subcontractors on an initial 12 month contract. This role can start on an SC Security Clearance basis, however DV Clearance will be required down the line. This role would suit someone from a Cyber Security Analyst, SOC Analyst or Threat Detection Analyst background. Hourly Rate: 85 per hour. Overtime rate of time and a quarter. Contract Duration: 6 Months Shift pattern: 28 day Cycle Sat to Tue - Earlies (Apply online only) Wed to Sun - Off Mon to Fri - Lates (Apply online only) Sat to Tue Off Wed to Sun - Nights (Apply online only) (The type of shift rotates along the pattern through, so the start of the next 28 day cycle they start with lates -> Nights -> earlies then next cycle: Nights -> earlies -> lates) 28 days = 4 weeks, 14 days worked per 28 days, 3.5 days worked per week, 3.5 x 8 = 28 hours per week Initially may not be expected to do nights until team grows. SOC Analyst Job Description: An opportunity has arisen in the cyber security operations centre (SOC) within Information Management (IM) for a SOC Threat Detection Analyst. Supporting the Senior SOC analysts in assisting IM meet the challenges and demands of countering the Cyber Threat. The successful applicant will drive a proactive ethos in an ever-changing cyber security environment and provide robust threat detection and analysis within the 24x7 SOC. To support the SOC Manager in assisting Information Management UK meet the challenges and demands of countering the Cyber Threat. Support for the operational functions of the UK SOC. To work with other UK SOC members, including the UK InfoSec Team and the IM Domains (Customer Support and Infrastructure / Information Systems). It will cover analysis, monitoring, reporting, alerting and investigation activity utilising a wide variety of security platforms including AI/ML and behavioural analytics, SIEM (Security Information Event Management), Network Packet Capture platform, Anti Malicious Code, Threat Detection technologies and platforms across the UK Network Perimeter working with the best standard technologies. The SOC Analyst reports to the SOC Manager. The SOC Analyst conducts a range of analysis and assists the incident response team with investigations that need to be escalated to an embedded member of staff. The SOC Analyst key responsibilities are: Effective Tier 1 to 2 alert triage of security events Monitoring of Cyber Security tools Monitoring the SOC email notification mailboxes Assists with the maintenance of Security technologies Assisting the SOC Solutions Lead with project activity Assist proactive threat hunting in collaboration with the CTI function Assist IR in HR and InfoSec related investigations Ensure the timely triage and remediation of any incident or request tickets raised to the SOC Participate in the activity of adding/removing URLs from the AcceptList and BlockList Attend routine security meetings Conduct activities in line with SOC Maturity and continuous improvement Skillset/experience required (Baseline): A career background in Cyber Security. Security awareness and experience in all areas of IT, primarily Network Security, Infrastructure and the secondary area being Operating Systems & Applications. Knowledge of IT Security standard methodologies. Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but not limited to DNS, HTTP/S, SSL, SMTP, FTP/S, LDAP/S. Demonstrable experience with Security Information Event Monitoring Tools and/or Network Packet Capture tools. Hands on experience with IDS/IPS technologies and threat hunting activities. Strong analytical experience and mind-set. Experience within Defensive Cyber-attack methodologies and frameworks. Understanding of Malware capabilities, attack vectors, propagation and impact. Good communication skills liaising with the business and suppliers. Desirable Skillset/experience (Senior grade): Root cause analysis and leading T2 incident investigations Process / Playbook / Runbook development Working knowledge of detection engineering, false positive improvements Capability to tune SIEM rules or create custom detections Scripted automation experience e.g. Python, SOAR, PowerShell Threat modelling and Hunting methodologies
An opportunity has arisen for a IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions As a IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment. This is an office-based role offering a starting salary of £23,810 and benefits. You will be responsible for: Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system Logging and managing service tickets using ServiceNow (or similar systems) Providing updates to users on the progress of their queries Assisting with the installation, configuration, and troubleshooting of software and hardware Supporting printer setup, maintenance and issue resolution Maintaining accurate documentation and knowledge base articles Meeting individual KPIs and contributing to broader service desk goals What we are looking for: Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role. Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint) Ability to follow detailed instructions with high levels of accuracy Strong organisational skills and ability to prioritise workload effectively ITIL or Microsoft accreditations (advantageous) This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
03/07/2025
Full time
An opportunity has arisen for a IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions As a IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment. This is an office-based role offering a starting salary of £23,810 and benefits. You will be responsible for: Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system Logging and managing service tickets using ServiceNow (or similar systems) Providing updates to users on the progress of their queries Assisting with the installation, configuration, and troubleshooting of software and hardware Supporting printer setup, maintenance and issue resolution Maintaining accurate documentation and knowledge base articles Meeting individual KPIs and contributing to broader service desk goals What we are looking for: Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role. Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint) Ability to follow detailed instructions with high levels of accuracy Strong organisational skills and ability to prioritise workload effectively ITIL or Microsoft accreditations (advantageous) This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Global Retailer require a Junior Data & Insight Analyst to join an expanding team to be trained in a range of technical skills across a variety of IT platforms and establish an exciting career in Data Analytics.
You will work on a variety of Sales, Marketing and Operational reports across international locations and support on the enhancement of analytics capabilities using Power BI and other tools.
Client Details
Global Retailer
Description
Global Retailer require a Junior Data & Insight Analyst to join an expanding team to be trained in a range of technical skills across a variety of IT platforms and establish an exciting career in Data Analytics.
You will work on a variety of Sales, Marketing and Operational reports across international locations and support on the enhancement of analytics capabilities using Power BI and other tools.
Work arrangement is Monday-Thursday onsite in Avonmouth with Friday WFH, car travel is advised.
Key Responsibilities you will learn / be trained on:
Collaborate and support team members with the delivery of end-to-end reporting through the process cycle of Specification, Design, Building, Testing, rollout & review, to provide new insights and solutions for stakeholders across the business.
Build a strong foundation understanding of the company's business processes, systems and applications and how these work together to create operational and logistical pipelines. Learn to examine and question how these processes could be improved with the support of better insights and reporting to foster a culture of continuous improvement.
Partner & establish relationships with departments and people around the business to better understand their needs and requirements. Be willing to collaborate with stakeholders across all levels of the business and develop the skills to explain technical data to people with a range of technical abilities.
Learn and develop technical skills for current systems: Excel, PowerBI, SQL, Azure Platform, Sharepoint & ERP software. Approach training with openness to better understand how these systems work effectively together to create insightful reporting that can support business processes.
Perform a range of administrative tasks including; granting permissions and access to Data/Reports, troubleshooting issues raised by the business in a timely manner, note taking during meetings between Insight Business Partners and senior stakeholders, undertaking any other ad-hoc duties that arise.Key Skills / Requirements:
A background in Commercial or Financial roles including but not limited to, Pricing Analyst, Commercial Administrator, Trainee Accountant etc.
OR a customer facing or Training role with exceptional stakeholder relationship skills, with an understanding of how to build rapport and communicate effectively.
OR 1+ years experience in a role in a similar industry
OR a graduate of a STEM, Business, Economics or Accounting degree.
Good IT literacy skills, with a focus on Excel, or able to talk or demonstrate skills in a comparable technical software (e.g. Python, Power Automate, R-Studio etc).
Understanding of SQL / Power BI / Power Query is desired but not required.
Profile
A background in Commercial or Financial roles including but not limited to, Pricing Analyst, Commercial Administrator, Trainee Accountant etc.
OR a customer facing or Training role with exceptional stakeholder relationship skills, with an understanding of how to build rapport and communicate effectively.
OR 1+ years experience in a role in a similar industry
OR a graduate of a STEM, Business, Economics or Accounting degree.
Good IT literacy skills, with a focus on Excel, or able to talk or demonstrate skills in a comparable technical software (e.g. Python, Power Automate, R-Studio etc).
Understanding of SQL / Power BI / Power Query is desired but not required.Job Offer
Opportunity to be trained & developed in Business Intelligence / Data Analytics
Opportunity to develop IT skills in SQL, Power BI and other tools
01/06/2025
Global Retailer require a Junior Data & Insight Analyst to join an expanding team to be trained in a range of technical skills across a variety of IT platforms and establish an exciting career in Data Analytics.
You will work on a variety of Sales, Marketing and Operational reports across international locations and support on the enhancement of analytics capabilities using Power BI and other tools.
Client Details
Global Retailer
Description
Global Retailer require a Junior Data & Insight Analyst to join an expanding team to be trained in a range of technical skills across a variety of IT platforms and establish an exciting career in Data Analytics.
You will work on a variety of Sales, Marketing and Operational reports across international locations and support on the enhancement of analytics capabilities using Power BI and other tools.
Work arrangement is Monday-Thursday onsite in Avonmouth with Friday WFH, car travel is advised.
Key Responsibilities you will learn / be trained on:
Collaborate and support team members with the delivery of end-to-end reporting through the process cycle of Specification, Design, Building, Testing, rollout & review, to provide new insights and solutions for stakeholders across the business.
Build a strong foundation understanding of the company's business processes, systems and applications and how these work together to create operational and logistical pipelines. Learn to examine and question how these processes could be improved with the support of better insights and reporting to foster a culture of continuous improvement.
Partner & establish relationships with departments and people around the business to better understand their needs and requirements. Be willing to collaborate with stakeholders across all levels of the business and develop the skills to explain technical data to people with a range of technical abilities.
Learn and develop technical skills for current systems: Excel, PowerBI, SQL, Azure Platform, Sharepoint & ERP software. Approach training with openness to better understand how these systems work effectively together to create insightful reporting that can support business processes.
Perform a range of administrative tasks including; granting permissions and access to Data/Reports, troubleshooting issues raised by the business in a timely manner, note taking during meetings between Insight Business Partners and senior stakeholders, undertaking any other ad-hoc duties that arise.Key Skills / Requirements:
A background in Commercial or Financial roles including but not limited to, Pricing Analyst, Commercial Administrator, Trainee Accountant etc.
OR a customer facing or Training role with exceptional stakeholder relationship skills, with an understanding of how to build rapport and communicate effectively.
OR 1+ years experience in a role in a similar industry
OR a graduate of a STEM, Business, Economics or Accounting degree.
Good IT literacy skills, with a focus on Excel, or able to talk or demonstrate skills in a comparable technical software (e.g. Python, Power Automate, R-Studio etc).
Understanding of SQL / Power BI / Power Query is desired but not required.
Profile
A background in Commercial or Financial roles including but not limited to, Pricing Analyst, Commercial Administrator, Trainee Accountant etc.
OR a customer facing or Training role with exceptional stakeholder relationship skills, with an understanding of how to build rapport and communicate effectively.
OR 1+ years experience in a role in a similar industry
OR a graduate of a STEM, Business, Economics or Accounting degree.
Good IT literacy skills, with a focus on Excel, or able to talk or demonstrate skills in a comparable technical software (e.g. Python, Power Automate, R-Studio etc).
Understanding of SQL / Power BI / Power Query is desired but not required.Job Offer
Opportunity to be trained & developed in Business Intelligence / Data Analytics
Opportunity to develop IT skills in SQL, Power BI and other tools
Global Retailer require a Junior Data & Insight Analyst to join an expanding team to be trained in a range of technical skills across a variety of IT platforms and establish an exciting career in Data Analytics.
You will work on a variety of Sales, Marketing and Operational reports across international locations and support on the enhancement of analytics capabilities using Power BI and other tools.
Client Details
Global Retailer
Description
Global Retailer require a Junior Data & Insight Analyst to join an expanding team to be trained in a range of technical skills across a variety of IT platforms and establish an exciting career in Data Analytics.
You will work on a variety of Sales, Marketing and Operational reports across international locations and support on the enhancement of analytics capabilities using Power BI and other tools.
Work arrangement is Monday-Thursday onsite in Avonmouth with Friday WFH, car travel is advised.
Key Responsibilities you will learn / be trained on:
Collaborate and support team members with the delivery of end-to-end reporting through the process cycle of Specification, Design, Building, Testing, rollout & review, to provide new insights and solutions for stakeholders across the business.
Build a strong foundation understanding of the company's business processes, systems and applications and how these work together to create operational and logistical pipelines. Learn to examine and question how these processes could be improved with the support of better insights and reporting to foster a culture of continuous improvement.
Partner & establish relationships with departments and people around the business to better understand their needs and requirements. Be willing to collaborate with stakeholders across all levels of the business and develop the skills to explain technical data to people with a range of technical abilities.
Learn and develop technical skills for current systems: Excel, PowerBI, SQL, Azure Platform, Sharepoint & ERP software. Approach training with openness to better understand how these systems work effectively together to create insightful reporting that can support business processes.
Perform a range of administrative tasks including; granting permissions and access to Data/Reports, troubleshooting issues raised by the business in a timely manner, note taking during meetings between Insight Business Partners and senior stakeholders, undertaking any other ad-hoc duties that arise.Key Skills / Requirements:
A background in Commercial or Financial roles including but not limited to, Pricing Analyst, Commercial Administrator, Trainee Accountant etc.
OR a customer facing or Training role with exceptional stakeholder relationship skills, with an understanding of how to build rapport and communicate effectively.
OR 1+ years experience in a role in a similar industry
OR a graduate of a STEM, Business, Economics or Accounting degree.
Good IT literacy skills, with a focus on Excel, or able to talk or demonstrate skills in a comparable technical software (e.g. Python, Power Automate, R-Studio etc).
Understanding of SQL / Power BI / Power Query is desired but not required.
Profile
A background in Commercial or Financial roles including but not limited to, Pricing Analyst, Commercial Administrator, Trainee Accountant etc.
OR a customer facing or Training role with exceptional stakeholder relationship skills, with an understanding of how to build rapport and communicate effectively.
OR 1+ years experience in a role in a similar industry
OR a graduate of a STEM, Business, Economics or Accounting degree.
Good IT literacy skills, with a focus on Excel, or able to talk or demonstrate skills in a comparable technical software (e.g. Python, Power Automate, R-Studio etc).
Understanding of SQL / Power BI / Power Query is desired but not required.Job Offer
Opportunity to be trained & developed in Business Intelligence / Data Analytics
Opportunity to develop IT skills in SQL, Power BI and other tools
01/06/2025
Global Retailer require a Junior Data & Insight Analyst to join an expanding team to be trained in a range of technical skills across a variety of IT platforms and establish an exciting career in Data Analytics.
You will work on a variety of Sales, Marketing and Operational reports across international locations and support on the enhancement of analytics capabilities using Power BI and other tools.
Client Details
Global Retailer
Description
Global Retailer require a Junior Data & Insight Analyst to join an expanding team to be trained in a range of technical skills across a variety of IT platforms and establish an exciting career in Data Analytics.
You will work on a variety of Sales, Marketing and Operational reports across international locations and support on the enhancement of analytics capabilities using Power BI and other tools.
Work arrangement is Monday-Thursday onsite in Avonmouth with Friday WFH, car travel is advised.
Key Responsibilities you will learn / be trained on:
Collaborate and support team members with the delivery of end-to-end reporting through the process cycle of Specification, Design, Building, Testing, rollout & review, to provide new insights and solutions for stakeholders across the business.
Build a strong foundation understanding of the company's business processes, systems and applications and how these work together to create operational and logistical pipelines. Learn to examine and question how these processes could be improved with the support of better insights and reporting to foster a culture of continuous improvement.
Partner & establish relationships with departments and people around the business to better understand their needs and requirements. Be willing to collaborate with stakeholders across all levels of the business and develop the skills to explain technical data to people with a range of technical abilities.
Learn and develop technical skills for current systems: Excel, PowerBI, SQL, Azure Platform, Sharepoint & ERP software. Approach training with openness to better understand how these systems work effectively together to create insightful reporting that can support business processes.
Perform a range of administrative tasks including; granting permissions and access to Data/Reports, troubleshooting issues raised by the business in a timely manner, note taking during meetings between Insight Business Partners and senior stakeholders, undertaking any other ad-hoc duties that arise.Key Skills / Requirements:
A background in Commercial or Financial roles including but not limited to, Pricing Analyst, Commercial Administrator, Trainee Accountant etc.
OR a customer facing or Training role with exceptional stakeholder relationship skills, with an understanding of how to build rapport and communicate effectively.
OR 1+ years experience in a role in a similar industry
OR a graduate of a STEM, Business, Economics or Accounting degree.
Good IT literacy skills, with a focus on Excel, or able to talk or demonstrate skills in a comparable technical software (e.g. Python, Power Automate, R-Studio etc).
Understanding of SQL / Power BI / Power Query is desired but not required.
Profile
A background in Commercial or Financial roles including but not limited to, Pricing Analyst, Commercial Administrator, Trainee Accountant etc.
OR a customer facing or Training role with exceptional stakeholder relationship skills, with an understanding of how to build rapport and communicate effectively.
OR 1+ years experience in a role in a similar industry
OR a graduate of a STEM, Business, Economics or Accounting degree.
Good IT literacy skills, with a focus on Excel, or able to talk or demonstrate skills in a comparable technical software (e.g. Python, Power Automate, R-Studio etc).
Understanding of SQL / Power BI / Power Query is desired but not required.Job Offer
Opportunity to be trained & developed in Business Intelligence / Data Analytics
Opportunity to develop IT skills in SQL, Power BI and other tools
Global Retailer require a Junior Data & Insight Analyst to join an expanding team to be trained in a range of technical skills across a variety of IT platforms and establish an exciting career in Data Analytics.
You will work on a variety of Sales, Marketing and Operational reports across international locations and support on the enhancement of analytics capabilities using Power BI and other tools.
Client Details
Global Retailer
Description
Global Retailer require a Junior Data & Insight Analyst to join an expanding team to be trained in a range of technical skills across a variety of IT platforms and establish an exciting career in Data Analytics.
You will work on a variety of Sales, Marketing and Operational reports across international locations and support on the enhancement of analytics capabilities using Power BI and other tools.
Work arrangement is Monday-Thursday onsite in Avonmouth with Friday WFH, car travel is advised.
Key Responsibilities you will learn / be trained on:
Collaborate and support team members with the delivery of end-to-end reporting through the process cycle of Specification, Design, Building, Testing, rollout & review, to provide new insights and solutions for stakeholders across the business.
Build a strong foundation understanding of the company's business processes, systems and applications and how these work together to create operational and logistical pipelines. Learn to examine and question how these processes could be improved with the support of better insights and reporting to foster a culture of continuous improvement.
Partner & establish relationships with departments and people around the business to better understand their needs and requirements. Be willing to collaborate with stakeholders across all levels of the business and develop the skills to explain technical data to people with a range of technical abilities.
Learn and develop technical skills for current systems: Excel, PowerBI, SQL, Azure Platform, Sharepoint & ERP software. Approach training with openness to better understand how these systems work effectively together to create insightful reporting that can support business processes.
Perform a range of administrative tasks including; granting permissions and access to Data/Reports, troubleshooting issues raised by the business in a timely manner, note taking during meetings between Insight Business Partners and senior stakeholders, undertaking any other ad-hoc duties that arise.Key Skills / Requirements:
A background in Commercial or Financial roles including but not limited to, Pricing Analyst, Commercial Administrator, Trainee Accountant etc.
OR a customer facing or Training role with exceptional stakeholder relationship skills, with an understanding of how to build rapport and communicate effectively.
OR 1+ years experience in a role in a similar industry
OR a graduate of a STEM, Business, Economics or Accounting degree.
Good IT literacy skills, with a focus on Excel, or able to talk or demonstrate skills in a comparable technical software (e.g. Python, Power Automate, R-Studio etc).
Understanding of SQL / Power BI / Power Query is desired but not required.
Profile
A background in Commercial or Financial roles including but not limited to, Pricing Analyst, Commercial Administrator, Trainee Accountant etc.
OR a customer facing or Training role with exceptional stakeholder relationship skills, with an understanding of how to build rapport and communicate effectively.
OR 1+ years experience in a role in a similar industry
OR a graduate of a STEM, Business, Economics or Accounting degree.
Good IT literacy skills, with a focus on Excel, or able to talk or demonstrate skills in a comparable technical software (e.g. Python, Power Automate, R-Studio etc).
Understanding of SQL / Power BI / Power Query is desired but not required.Job Offer
Opportunity to be trained & developed in Business Intelligence / Data Analytics
Opportunity to develop IT skills in SQL, Power BI and other tools
01/06/2025
Global Retailer require a Junior Data & Insight Analyst to join an expanding team to be trained in a range of technical skills across a variety of IT platforms and establish an exciting career in Data Analytics.
You will work on a variety of Sales, Marketing and Operational reports across international locations and support on the enhancement of analytics capabilities using Power BI and other tools.
Client Details
Global Retailer
Description
Global Retailer require a Junior Data & Insight Analyst to join an expanding team to be trained in a range of technical skills across a variety of IT platforms and establish an exciting career in Data Analytics.
You will work on a variety of Sales, Marketing and Operational reports across international locations and support on the enhancement of analytics capabilities using Power BI and other tools.
Work arrangement is Monday-Thursday onsite in Avonmouth with Friday WFH, car travel is advised.
Key Responsibilities you will learn / be trained on:
Collaborate and support team members with the delivery of end-to-end reporting through the process cycle of Specification, Design, Building, Testing, rollout & review, to provide new insights and solutions for stakeholders across the business.
Build a strong foundation understanding of the company's business processes, systems and applications and how these work together to create operational and logistical pipelines. Learn to examine and question how these processes could be improved with the support of better insights and reporting to foster a culture of continuous improvement.
Partner & establish relationships with departments and people around the business to better understand their needs and requirements. Be willing to collaborate with stakeholders across all levels of the business and develop the skills to explain technical data to people with a range of technical abilities.
Learn and develop technical skills for current systems: Excel, PowerBI, SQL, Azure Platform, Sharepoint & ERP software. Approach training with openness to better understand how these systems work effectively together to create insightful reporting that can support business processes.
Perform a range of administrative tasks including; granting permissions and access to Data/Reports, troubleshooting issues raised by the business in a timely manner, note taking during meetings between Insight Business Partners and senior stakeholders, undertaking any other ad-hoc duties that arise.Key Skills / Requirements:
A background in Commercial or Financial roles including but not limited to, Pricing Analyst, Commercial Administrator, Trainee Accountant etc.
OR a customer facing or Training role with exceptional stakeholder relationship skills, with an understanding of how to build rapport and communicate effectively.
OR 1+ years experience in a role in a similar industry
OR a graduate of a STEM, Business, Economics or Accounting degree.
Good IT literacy skills, with a focus on Excel, or able to talk or demonstrate skills in a comparable technical software (e.g. Python, Power Automate, R-Studio etc).
Understanding of SQL / Power BI / Power Query is desired but not required.
Profile
A background in Commercial or Financial roles including but not limited to, Pricing Analyst, Commercial Administrator, Trainee Accountant etc.
OR a customer facing or Training role with exceptional stakeholder relationship skills, with an understanding of how to build rapport and communicate effectively.
OR 1+ years experience in a role in a similar industry
OR a graduate of a STEM, Business, Economics or Accounting degree.
Good IT literacy skills, with a focus on Excel, or able to talk or demonstrate skills in a comparable technical software (e.g. Python, Power Automate, R-Studio etc).
Understanding of SQL / Power BI / Power Query is desired but not required.Job Offer
Opportunity to be trained & developed in Business Intelligence / Data Analytics
Opportunity to develop IT skills in SQL, Power BI and other tools
Query Resolution Analyst Solihull Hybrid work model- 3 days in the office & 2 days working from home Position Summary We are looking for a Query Resolution Analyst to join us at Infor. As a Query Resolution Analyst you will liaise with internal departments to enable accounts within the DACH region to be settled within the company parameters. You will need to have a flair for problem solving and be able to identify problem areas quickly. In addition to this you'll need to build a positive and productive long-term relationship with the billing team as well as the relevant business contacts. Overall your focus is to maximize cash collections for the Company. our Responsibilities Include Resolve customer queries to ensure prompt payment, serve as liaison between the Calling Specialists and appropriate company departments to resolve within 48hrs To work alongside calling specialist team when workload accommodates Ensure timely and accurate reporting to the business as required Any adhoc duties which may arise Attend bi-weekly calls with the Customer Advocacy Team Attend bi-weekly Business Calls and provide support to the Business Provide support to the Legal and Customer Advocacy Team whilst settlements are being negotiated with the customer Ensuring settlement agreement terms are adhered to - working closely with billing and cash applications to ensure documents / refunds are processed within the time restrictions Attend bi-weekly calls with the IPN Management Team and provide concise information relating to outstanding AR / queries Attend Monthly Legal calls providing information to internal and external legal teams Maintain a database of legal claims / cases Be responsible for Liquidation / Administration cases and maintain a database Providing support / information to VP's and Senior Directors as requested Assisting with ME/QE and YE duties where required Knowledge and Skills, You Bring to the Organization Detail focused ensuring they follow up all unresolved matters and record data accurately Legal and Insolvency experience desirable Target driven Firm but patient approach, strong objection handling skills Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage Strong oral and written communication skills Interpersonal skills Decision making Credit Control experience would be desirable but not essential Infor Values: Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies-such as value creation, integrity, responsibility, free speech, and toleration-we encourage one another to take initiative and to challenge the status quo. We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM ). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. About Infor Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
19/08/2023
Full time
Query Resolution Analyst Solihull Hybrid work model- 3 days in the office & 2 days working from home Position Summary We are looking for a Query Resolution Analyst to join us at Infor. As a Query Resolution Analyst you will liaise with internal departments to enable accounts within the DACH region to be settled within the company parameters. You will need to have a flair for problem solving and be able to identify problem areas quickly. In addition to this you'll need to build a positive and productive long-term relationship with the billing team as well as the relevant business contacts. Overall your focus is to maximize cash collections for the Company. our Responsibilities Include Resolve customer queries to ensure prompt payment, serve as liaison between the Calling Specialists and appropriate company departments to resolve within 48hrs To work alongside calling specialist team when workload accommodates Ensure timely and accurate reporting to the business as required Any adhoc duties which may arise Attend bi-weekly calls with the Customer Advocacy Team Attend bi-weekly Business Calls and provide support to the Business Provide support to the Legal and Customer Advocacy Team whilst settlements are being negotiated with the customer Ensuring settlement agreement terms are adhered to - working closely with billing and cash applications to ensure documents / refunds are processed within the time restrictions Attend bi-weekly calls with the IPN Management Team and provide concise information relating to outstanding AR / queries Attend Monthly Legal calls providing information to internal and external legal teams Maintain a database of legal claims / cases Be responsible for Liquidation / Administration cases and maintain a database Providing support / information to VP's and Senior Directors as requested Assisting with ME/QE and YE duties where required Knowledge and Skills, You Bring to the Organization Detail focused ensuring they follow up all unresolved matters and record data accurately Legal and Insolvency experience desirable Target driven Firm but patient approach, strong objection handling skills Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage Strong oral and written communication skills Interpersonal skills Decision making Credit Control experience would be desirable but not essential Infor Values: Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies-such as value creation, integrity, responsibility, free speech, and toleration-we encourage one another to take initiative and to challenge the status quo. We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM ). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. About Infor Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
This Stoke-on-Trent based tech company is involved in building complex data management and software products for well-known companies around the world! As a BI Analyst, you will form a crucial part of our Finance Business Partner team and will be responsible for designing and implementing data analysis and reporting solutions that will provide key business insights. You will work closely with various departments within the company, including finance, sales, marketing, and operations, to understand their data needs and develop effective reporting solutions. What will you do? Design, develop, and maintain data models, dashboards, and reports using Microsoft Excel and Power BI Collaborate with cross-functional teams to identify, collect, and migrate data from a range of systems and use this to identify key metrics and develop KPI dashboards Identify trends and patterns in data sets and translate them into actionable insights Analyse complex data sets to identify opportunities for process improvement and optimisation Summarise and present data and conclusions in the most appropriate format for users Create ad-hoc reports to support business decisions and strategic initiatives Ensure data accuracy and consistency across all reporting platforms. What will you need? Previous experience in a similar BI Analyst role Advanced knowledge of Microsoft Excel Experience working with BI tools such as Power BI Strong analytical and problem-solving skills with the ability to work with varying sizes of data sets Excellent communication and interpersonal skills Ability to build strong internal relationships with cross-functional teams to understand their data needs and collaborate effectively on reporting solutions Proven track record of delivering high-quality reporting solutions within tight deadlines Ability to work independently and manage multiple priorities in a fast-paced environment.
19/08/2023
Full time
This Stoke-on-Trent based tech company is involved in building complex data management and software products for well-known companies around the world! As a BI Analyst, you will form a crucial part of our Finance Business Partner team and will be responsible for designing and implementing data analysis and reporting solutions that will provide key business insights. You will work closely with various departments within the company, including finance, sales, marketing, and operations, to understand their data needs and develop effective reporting solutions. What will you do? Design, develop, and maintain data models, dashboards, and reports using Microsoft Excel and Power BI Collaborate with cross-functional teams to identify, collect, and migrate data from a range of systems and use this to identify key metrics and develop KPI dashboards Identify trends and patterns in data sets and translate them into actionable insights Analyse complex data sets to identify opportunities for process improvement and optimisation Summarise and present data and conclusions in the most appropriate format for users Create ad-hoc reports to support business decisions and strategic initiatives Ensure data accuracy and consistency across all reporting platforms. What will you need? Previous experience in a similar BI Analyst role Advanced knowledge of Microsoft Excel Experience working with BI tools such as Power BI Strong analytical and problem-solving skills with the ability to work with varying sizes of data sets Excellent communication and interpersonal skills Ability to build strong internal relationships with cross-functional teams to understand their data needs and collaborate effectively on reporting solutions Proven track record of delivering high-quality reporting solutions within tight deadlines Ability to work independently and manage multiple priorities in a fast-paced environment.
Are you an ambitious Change & Release Analyst ready to embark on an exciting new chapter in your career? As a Change & Release Analyst, you'll join forces with our esteemed Change Manager, leading the charge in facilitating and governing the Change & Release Management processes. Your responsibilities will encompass analysing, ensuring quality assurance, and proficiently managing Change requests using our cutting-edge Service Management tool set.You'll be an integral part of supporting UK Defence and national security. Your work will have a direct impact making every task you undertake a crucial contribution to a greater purpose.Our Service Management function is committed to continuous improvement and perpetual evolution. This presents an incredible chance for you to make your mark and spearhead transformative Change within our operations. Your expertise will drive the evolution of our practices, ensuring the adoption of best practice processes and fine-tuning our service management tools to perfectly align with the team's requirements. What you will be doing: Effectively manage the end to end Change lifecycle and identify process improvements where possible. Day to day management of Change requests Identification and allocation of relevant Change approvals Conducting & verifying post implementation reviews when required, investigating issues arising out of Change implementation Reporting of Change to both internal and customer management teams Production of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes Participate in internal & customer end to end user groups to improve the efficiency of future deliveries and business processes Drive continuous improvements to the quality and efficiency of the Change management process Ensure operational teams adhere to our quality standards within the IT Service Management toolset Manage the quality of the IT Services to ensure that all build configuration items in Release Packs are securely controlled and only authorised versions are released into the Reference & Production environments What you will bring: Experience in a fast paced operations environment working within an ITIL framework with a solid understanding of Change & Release Management principles Strong analytical capabilities, highly organised and excellent relationship management skills Come from an IT background / environment It would be great if you had: Intermediate Microsoft Office skills Experience of ITSM tool sets, preferably Atlassian GIT, HP Service Manager, Jira If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-timeLocation: Cheltenham Security Clearance Level: Ideally, you hold eDV clearance, however, we will still consider people that would be eligible Internal Recruiter: Josh Huggins-Smith Salary: £30,000 to £40,000Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets. Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, along with supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies.
19/08/2023
Full time
Are you an ambitious Change & Release Analyst ready to embark on an exciting new chapter in your career? As a Change & Release Analyst, you'll join forces with our esteemed Change Manager, leading the charge in facilitating and governing the Change & Release Management processes. Your responsibilities will encompass analysing, ensuring quality assurance, and proficiently managing Change requests using our cutting-edge Service Management tool set.You'll be an integral part of supporting UK Defence and national security. Your work will have a direct impact making every task you undertake a crucial contribution to a greater purpose.Our Service Management function is committed to continuous improvement and perpetual evolution. This presents an incredible chance for you to make your mark and spearhead transformative Change within our operations. Your expertise will drive the evolution of our practices, ensuring the adoption of best practice processes and fine-tuning our service management tools to perfectly align with the team's requirements. What you will be doing: Effectively manage the end to end Change lifecycle and identify process improvements where possible. Day to day management of Change requests Identification and allocation of relevant Change approvals Conducting & verifying post implementation reviews when required, investigating issues arising out of Change implementation Reporting of Change to both internal and customer management teams Production of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes Participate in internal & customer end to end user groups to improve the efficiency of future deliveries and business processes Drive continuous improvements to the quality and efficiency of the Change management process Ensure operational teams adhere to our quality standards within the IT Service Management toolset Manage the quality of the IT Services to ensure that all build configuration items in Release Packs are securely controlled and only authorised versions are released into the Reference & Production environments What you will bring: Experience in a fast paced operations environment working within an ITIL framework with a solid understanding of Change & Release Management principles Strong analytical capabilities, highly organised and excellent relationship management skills Come from an IT background / environment It would be great if you had: Intermediate Microsoft Office skills Experience of ITSM tool sets, preferably Atlassian GIT, HP Service Manager, Jira If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-timeLocation: Cheltenham Security Clearance Level: Ideally, you hold eDV clearance, however, we will still consider people that would be eligible Internal Recruiter: Josh Huggins-Smith Salary: £30,000 to £40,000Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets. Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, along with supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies.
At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. Get The Future You Want See what it's like to work at Capgemini Invent, visit our Glassdoor page As an Agile Coach, you'll: Work with project teams to analyse current systems and processes, then design a strategy for the adoption of agile best practices across an organisation or portfolio Guide teams to help them stay on track with agile techniques and ceremonies, fine-tuning approaches as needed to ensure the overall strategy is being met Lead agile workshops for both development and functional teams, as well as key stakeholders Promote and advocate a culture of continuous improvement, setting goals and milestones and being accountable for them Drive cultural change by championing an agile mindset and ensure the organisation is at the forefront of industry best practices Facilitate learning and development through individual and team coaching Coach senior management in agile practices to ensure adoption of best practices from top-down Effectively communicate agile principles, scrum practices and the overall target operating model across an organisation Champion the use of effective metrics and other objective measures across cross-functional teams Undertake daily follow-ups with individual team members to ensure projects are on track and goals are being met Keep an objective perspective on issues and troubleshoots by applying agile principles Support teams in determining the resource allocation and specific roles to maintain agile practices and ensure smooth project delivery Foster a culture of collaboration with other agile coaches, and building a network with other agile champions across the organisation Skills you will need: Proven experience as an Agile coach in a team or organisation that has been applying agile principles, practices, and theory Understanding and experience of widely accepted successful agile techniques Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, increasing transparency and measuring success Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach Experience with agile project management tools such as Team Foundation Server or the Atlassian suite of products such as Jira, Confluence Experience of mentoring colleagues Knowledge of business requirements prioritisation techniques Ability to lead a team of resources across multiple sites, whilst building solid business relationships Excellent written, verbal and interpersonal skills; must be capable of focusing and maintaining project direction and be able to lead and motivate a team of specialist technical and/or business resources, as well as management of senior stakeholders Experience of managing projects with business and technology deliverables and / or changes involving external third-party providers Ability to communicate effectively within a team, across teams and in larger communities of practice Experience of facilitating difficult discussions and agile ceremonies Assertiveness, to ensure that Agile principles are adhered to while being pragmatic about practices Enthusiasm, to be a source of motivation for individuals and teams and able to lead teams to self-organisation A strong sense of personal continuous improvement - be growing your skill sets, learning new tools or sharing techniques across a community We are hiring all levels of experience. Whether you have been working as part of a small team or leading large or complex engagements, we have the role for you. Potential is also just as important to us as having the required skills. If you have the right mindset and you're passionate about the role, we will be able to provide you with bespoke training and the support to build all the skills you need. An overview of the role As an Agile Coach you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. The work: No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Collaboration and Innovation: We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. Why us? Capgemini Invent UK is a winner at the Glassdoor Employees' Choice Awards for the 2nd year running, placing in the top 50 employers in its list of the Best Places to Work in 2022. At Capgemini Invent we pride ourselves on our collaborative innovation culture and we provide autonomy in driving your own career and developing the skills they need to achieve success. Whilst we're a global consultancy, we're made up of supportive, close-knit communities all working to get the best solutions for our customers and create the best working environment for our employees. We offer formal training and certifications from industry leaders specific to your role, as well as informal trainings, support and mentorship in our Digital Business Analyst Consultant community. We offer interesting and challenging client engagements, opportunities to work and learn from our experienced team of Digital Business Analyst Consultants and the chance to experience a wide range of different clients and industries. Diversity: Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Learning and development: There's an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training..... click apply for full job details
24/09/2022
Full time
At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. Get The Future You Want See what it's like to work at Capgemini Invent, visit our Glassdoor page As an Agile Coach, you'll: Work with project teams to analyse current systems and processes, then design a strategy for the adoption of agile best practices across an organisation or portfolio Guide teams to help them stay on track with agile techniques and ceremonies, fine-tuning approaches as needed to ensure the overall strategy is being met Lead agile workshops for both development and functional teams, as well as key stakeholders Promote and advocate a culture of continuous improvement, setting goals and milestones and being accountable for them Drive cultural change by championing an agile mindset and ensure the organisation is at the forefront of industry best practices Facilitate learning and development through individual and team coaching Coach senior management in agile practices to ensure adoption of best practices from top-down Effectively communicate agile principles, scrum practices and the overall target operating model across an organisation Champion the use of effective metrics and other objective measures across cross-functional teams Undertake daily follow-ups with individual team members to ensure projects are on track and goals are being met Keep an objective perspective on issues and troubleshoots by applying agile principles Support teams in determining the resource allocation and specific roles to maintain agile practices and ensure smooth project delivery Foster a culture of collaboration with other agile coaches, and building a network with other agile champions across the organisation Skills you will need: Proven experience as an Agile coach in a team or organisation that has been applying agile principles, practices, and theory Understanding and experience of widely accepted successful agile techniques Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, increasing transparency and measuring success Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach Experience with agile project management tools such as Team Foundation Server or the Atlassian suite of products such as Jira, Confluence Experience of mentoring colleagues Knowledge of business requirements prioritisation techniques Ability to lead a team of resources across multiple sites, whilst building solid business relationships Excellent written, verbal and interpersonal skills; must be capable of focusing and maintaining project direction and be able to lead and motivate a team of specialist technical and/or business resources, as well as management of senior stakeholders Experience of managing projects with business and technology deliverables and / or changes involving external third-party providers Ability to communicate effectively within a team, across teams and in larger communities of practice Experience of facilitating difficult discussions and agile ceremonies Assertiveness, to ensure that Agile principles are adhered to while being pragmatic about practices Enthusiasm, to be a source of motivation for individuals and teams and able to lead teams to self-organisation A strong sense of personal continuous improvement - be growing your skill sets, learning new tools or sharing techniques across a community We are hiring all levels of experience. Whether you have been working as part of a small team or leading large or complex engagements, we have the role for you. Potential is also just as important to us as having the required skills. If you have the right mindset and you're passionate about the role, we will be able to provide you with bespoke training and the support to build all the skills you need. An overview of the role As an Agile Coach you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. The work: No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Collaboration and Innovation: We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. Why us? Capgemini Invent UK is a winner at the Glassdoor Employees' Choice Awards for the 2nd year running, placing in the top 50 employers in its list of the Best Places to Work in 2022. At Capgemini Invent we pride ourselves on our collaborative innovation culture and we provide autonomy in driving your own career and developing the skills they need to achieve success. Whilst we're a global consultancy, we're made up of supportive, close-knit communities all working to get the best solutions for our customers and create the best working environment for our employees. We offer formal training and certifications from industry leaders specific to your role, as well as informal trainings, support and mentorship in our Digital Business Analyst Consultant community. We offer interesting and challenging client engagements, opportunities to work and learn from our experienced team of Digital Business Analyst Consultants and the chance to experience a wide range of different clients and industries. Diversity: Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Learning and development: There's an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training..... click apply for full job details
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