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About Us: Consider IT is a dynamic and fast-growing IT support company dedicated to providing superior technical support and IT solutions to businesses of all sizes. Our mission is to ensure our clients' IT infrastructure runs smoothly, enabling them to focus on their core business activities. We are looking for a motivated and customer-focused 1st Line IT Support Technician to join our team and help us maintain our high standards of service. Role Overview: As a 1st Line IT Support Technician, you will be the first point of contact for our clients experiencing technical issues. You will provide effective and timely support, troubleshooting, and resolution of IT-related problems. This role requires strong communication skills, technical knowledge, and a passion for delivering exceptional customer service. Key Responsibilities: Respond to customer queries via phone, email, and ticketing system. Diagnose and resolve technical issues related to hardware, software, and network connectivity. Provide guidance and support for common IT problems, including password resets, software installations, and printer issues. Escalate complex issues to 2nd or 3rd line support when necessary. Maintain accurate records of all client interactions and technical issues in the ticketing system. Assist in setting up and configuring new workstations, peripherals, and software applications. Keep up-to-date with the latest industry trends and technologies to provide effective support. Requirements: Previous experience in a 1st line IT support role or similar. Strong understanding of Windows and Mac operating systems. Basic knowledge of networking principles and troubleshooting. Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written. Ability to work independently and as part of a team. A customer-focused approach with a friendly and professional attitude Relevant IT certifications are a plus. Proficiency in the Microsoft ecosystem, including desktop and server environments, as well as Microsoft 365 and Azure platforms. Comfortable supporting end-users in these environments and experienced in basic network troubleshooting. Benefits: Competitive salary and performance-based incentives. Comprehensive training and development opportunities. Flexible Working Extra Holiday Allowance Enhanced Company Pension Contributions Friendly and supportive work environment. Opportunities for career advancement within the company. Private Healthcare Private Life Insurance Cycle to Work Scheme Company-sponsored social events. Work Environment: Due to the nature of the work, which often involves direct interaction with hardware and clients, this is primarily an office-based position. Being present in the office allows for hands-on support and efficient resolution of technical issues that require physical intervention. However, we understand the need for flexibility and offer the option to occasionally work from home when the job allows. This ensures a balanced work environment that meets both professional and personal needs. Location: 37 Shore, Waterview House, EH6 6QU Commuting to and from our office is convenient, with excellent public transportation links. Numerous bus routes serve the area, ensuring easy access to other parts of Edinburgh. Additionally, the recently extended tram line reaches Leith and is less than a 5 minute walk to the door of the office, offering a smooth and efficient transit option connecting you directly to the city centre and beyond. Hours: Our standard working hours are Monday through Friday, from 9:00 AM to 5:00 PM, totalling 35 hours per week. While we primarily operate within these hours to meet client needs, there may be occasions where out-of-hours work is necessary to fulfil specific client requirements or project deadlines. We are committed to providing the highest level of service and support, even beyond regular working hours when needed.

FileMaker Developer - Option to be home based We are recruiting for a FileMaker developer to develop and support our bespoke IT applications. Paymentshield has a large development team with 9 FileMaker developers in three scrum teams looking after possibly the largest suite of FileMaker databases in Britain. We're looking for a candidate interested in joining a progressive, agile, development environment, within an organisation that is continuing their exciting growth as they continue to push their innovative software in to the market. This role can be home based or based in Paymentshield's Southport office. As a FileMaker developer, you will analyse, develop and test all areas of the technology using appropriate processes, methods and standards. Working in a Scrum agile environment, developers provide technological steerage and software advancement for Paymentshield, its clients, subsidiaries and other group members to meet project goals. You will be involved in all aspects of the development process, taking responsibility for their own work and working to ensure the success of the team's sprints. As a good communicator, you will be working directly with other areas of the business to meet project goals. Experience Required: Experience working as a professional software developer. Proficiency in the following: Filemaker v13+ Development Creating Cmplex Scripts to manage data and workflow Relatinal Database Design Interacting with external systems (web APIs, WPE, XML, etc) Understanding and experience of the software development life cycle, agile methodology (especially Scrum). Good formal and informal communications ability both orally and in writing. Flexible and able to absorb rapidly new information / change in plans. The Company Paymentshield is the leading provider of insurance products to mortgage advisers. Founded in 1992 and based beside the sea in sunny Southport, we have developed seven flexible products: Home Insurance, Landlord's Insurance, IncomeShield, MortgageProtector, Rent Protection, Tenant's Liability and Tenant's Contents Insurance all designed around the needs of the customer. We're proud of the quality and breadth of insurers that our home insurance panel offers, meaning more choice for the customer. Paymentshield is part of the Markerstudy Group. Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.

An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.

Location: Princes Risborough, Bucks Salary: £25,000 - £29,000 Contract type: Permanent/ Full time Hours: 8.30am - 5.00pm turn IT on are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our Service Desk team based at our Princes Risborough office. As a 2nd Line Support Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across turn IT on to work to resolve incidents. Responsibilities: • Provide second-line support for schools, deliver outstanding levels of customer service and support.• Liaise across 2nd/3rd line teams.• Support and mentor 1st line team by providing guidance and instruction on resolving technical queries.• Proactive response to ICT emergencies. Skills/Abilities: • Excellent communication skills both written and oral, ability to communicate with both technical and non-technical end users.• Proactive and motivated approach to customer service.• Logical and structured problem-solving skills.• Strong technical troubleshooting skills, able to work collaboratively with third parties to resolve software/hardware issues.• Flexible and adaptable• Friendly and approachable• Excellent team player• Able to work independently and good at planning and organizing own time effectively. Resolve ICT issues such as: • Server failures and system rebuilds• System backup and configuration including cloud and onsite• Management of Windows domain networks, DHCP, DNS, ADFS• Hyper-V configurations and troubleshooting• General issues with client devices - laptops, PCs etc.• Setup, configuration, and maintenance of cloud-based systems including Office 365 and Google Workspace The role is office based but hybrid working will be considered for the right applicant and is offered on a full-time basis. The Service Desk operates between 07:30 and 18:00 hrs. and there is the expectation for the applicant to work a shift within these hours. The successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary between £25,000 - £29,000 negotiable for the right person, benefits include pension scheme, Benefits & Wellbeing Hub including an electric/hybrid car leasing scheme, cycle scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discount vouchers. The Transforming Learning Group turn IT on, School ICT Services and SalamanderSoft, provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. Between the three brands we provide services to over 5,000 schools across England and employ nearly 350 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.'Happy to talk flexible working Your data matters' You may have experience in the following: Support Specialist, IT Support Engineer, Technical Support Analyst, IT Service Desk Analyst, Tier 2 Support Engineer, Second Line IT Support Technician, IT Support Consultant, Helpdesk Support Technician, Systems Support Analyst, and Application Support Specialist. REF-216600

IT 3rd Line Systems Administrator Brandesburton, Driffield East Riding £30,000 - £33,000 per annum Commutable from Market Weighton, Hull, Beverley, Goole, Driffield, East Riding Permanent full time role - Hybrid working available Working Monday to Friday (Mon-Thurs 8:30am - 5:00pm, Fri 8:30am - 4:30pm) Hawk 3 Talent Solutions are looking for an experienced 3rd Line Systems Administrator to join a forward thinking established company based near Driffield, East Riding. The Role We are looking for a highly motivated IT Systems Administrator seeking to make an immediate impact to the organisation. As a member of the Technical Services team, the successful candidate will be innovative, collaborative and driven and ultimately responsible for providing 3rd line IT support to the business. Working to ITIL principles, the successful candidate will be working with all infrastructure servers and services and assist with monitoring all to ensure a high level of support and continued operational effectiveness for all users. Duties Perform in-depth diagnostic tests and troubleshooting including root cause analysis to identify customer issues and determine resolution pathways Maintain an accurate record of all issues encountered, the corrective steps undertaken and any resolution(s) found, contributing to the Solutions Database Maintain the customer service levels as offered in the enterprise Service Level Agreement (SLA) Assist with the configuration, administration and management of servers, operating systems, applications, networks (LAN and WAN) and telecommunications infrastructure Assist the IT Support Technicians in resolving user support requests and acting as 3rd line support for these services and support requests Attend educational programs, workshops and seminars to stay abreast with developments in the ICT industry Contribute to strategic projects as identified by the Infrastructure & Security Manager The Person A Computer Science or related degree or qualification, or relevant work experience Customer focused with excellent interpersonal and communication skills Hands on, flexible and pro-active approach with willingness to learn and share knowledge with colleagues Flair for problem solving and methodical approach to issue diagnosis Well organised with excellent time management skills and ability to work with minimal supervision Excellent knowledge of Windows Operating Systems (Client and Server) including builds, upgrades and maintenance Knowledge of Windows Server usage functions - IE: Active Directory, Group Policy, and WSUS Knowledge of Microsoft 365 services - IE: Entra, SharePoint, Exchange, Teams Excellent knowledge of mobile device and application management across Apple and Android platforms Good understanding of Hypervisor technologies, specifically VMware Good understanding of networks (LAN, WLAN and WAN) and network services and configurations including DNS, DHCP, VPNs, VLANs and Firewalls Full driving license and access to own transport Experience with security management solutions, including endpoint protection Experience with VoIP telephony systems Desirable Skills ITIL Foundation Certified Experience with Red Hat Enterprise Linux / Centos operating systems Intune / Workspace One Mobile Device Management If you would like to apply for the role of IT Systems Support then please email your CV to or call Deb on Closing date is 3.10.2024 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

IT Support Engineer - Permanent - Full Time -Belfast £27,000 to £32,000 DOE REED Technology Belfast are delighted to partner with our client, an industry leader in retail, who due to continued growth and expansion are seeking to recruit a Permanent IT Support Engineer to join their team. Working in a fast-paced commercial environment, this is a great opportunity for a motivated and professional 1st and 2nd line support technician, with a 'hands -on' approach, providing IT services across our multi-site company, including our Head Offices, 20+ retail branches across the UK and Ireland, and other projects within the Group. Responsibilities: First point of contact, via email, telephone calls and in person, providing a high standard of 1st and 2nd line IT support Responding to and dealing with tickets and phone calls raised to the helpdesk in a timely manner Take ownership of IT issues and tasks and see them through to completion Remotely connect and assist employees with IT related queries, maintaining communication until resolved Set up new users' accounts and profiles, and deal with password issues Prioritise and manage open cases Installation and configuration of IT hardware and software Assist in the build and deployment of desktops and laptops Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision Providing secure access to the network for remote users Testing of hardware and software releases and upgrades Assist manager in implementing IT policy, procedure, documentation, and best practice guides Flexibility is required to work out of hours and weekends to deal with IT emergencies and ensure continuity of IT service including during peak periods and bank holidays. Essential criteria: 3rd level qualification in Information Technology, Computer Science or related field 2 years' relevant IT support experience providing 1st and 2nd Line / Systems Admin / Helpdesk / Desktop support role Track record of providing support of PCs, laptops, printers etc for a large business application (for example, Retail, Hospitality, Finance) in a complex organisation Strong technical experience of IT Systems, hardware, software and networking principles with the ability to diagnose and troubleshoot technical issues Experience with retail software, with a good understanding of how it works and experience setting it up (EPOS, Ecommerce, SAGE, CCTV and Audio systems etc) Experience in Microsoft Operating systems, Windows 10, Windows 11, Server , Active Directory and Microsoft 365/Azure Solutions, SQL Competency in Office 365 administration - as a user, but also admin setup etc Understanding of networking (DNS / routing / VPN) Experience of data backup systems Experience of managing telephony systems, IP telephony, cloud-based systems, and mobile management Ability to be hands on, preparing for IT set up in store refits, for example, wiring plugs, pulling through cables, putting up shelves etc Ability to meet deadlines and respond positively to pressure Motivated, pro-active, enthusiastic and friendly disposition Willing and able to travel including overnights and weekends to meet operational need Hold a current, full clean driving licence and access to a vechicle If you meet the above criteria and would like to apply please contact Niall Lennon for an initial and confidential discussion.

IT School Technician needed to provide 1st/2nd line support to School users 5 days based on-site at TW20. Idealy have a valid Inhanced DBS Contract day rate : £180 - £200 inside IR35 pending expereience Provide effective and efficient communication across all levels of the business Provide 1st/2nd line support to all users of technology Following up with customers to ensure full resolution of issues Set up, deploy and re-image desktops and hardware. To ensure anti-virus updates and Microsoft Security updates are kept current on schools networks To understand and advice schools on: To install software as directed and in accordance with licensing legislation To perform installations of peripheral devices To provide general maintenance, troubleshooting and technical housekeeping of networks and peripheral devices Diagnosing system errors and other issues Set up of printer hardware Liaise with 2nd line on server issues to ascertain fixes Maintain an up-to-date inventory and asset register of IT equipment To maintain network user accounts, profiles, permissions and the addition and deletion of users To provide support and assistance, to teaching staff when using IT equipment. To carry out other duties that are in line with the purpose and grade of the job. Maintain each school's network, including management of daily backups, anti-virus tools and software licenses Handle file, application and hardware maintenance plus related support tasks as required by the school's policies and as instructed by local staff. Manage and maintain the school's LGfL 2.0 WAN connection, and act as a Nominated Contact for the school Feedback to sales on cross and up sale opportunities within the customer base

Job Title: Junior Software IT Support Technician Location: Northamptonshire (On-site) Salary: £25,000 - £30,000 About the Company: A growing software company in Northamptonshire is seeking a Junior Software IT Support Technician to join their dynamic team. This is an excellent opportunity to start or further your career in IT support with a company that values professional development and offers a supportive work environment. Key Responsibilities: Provide IT support to external clients, ensuring timely and effective resolution of issues. Work with SQL databases to troubleshoot and resolve technical problems. Utilise Jira for issue tracking . Support and maintain MS Office applications and web-based systems. Experience and Skills Required: Strong IT skills with hands-on experience in SQL and Jira. Proficiency in MS Office and web-based systems. Ability to communicate effectively with clients and provide top-notch IT support. A proactive approach to problem-solving and a keen willingness to learn. If you're a motivated individual with a passion for IT and a desire to grow within a software company, we'd love to hear from you! Urgent! Interviews available immediately! For more information, please call .

IT School Technician needed to provide 1st/2nd line support to School users 5 days based on-site at TW20. Idealy have a valid Inhanced DBS Salary: £32,000 Provide effective and efficient communication across all levels of the business Provide 1st/2nd line support to all users of technology Following up with customers to ensure full resolution of issues Set up, deploy and re-image desktops and hardware. To ensure anti-virus updates and Microsoft Security updates are kept current on schools networks To understand and advice schools on: To install software as directed and in accordance with licensing legislation To perform installations of peripheral devices To provide general maintenance, troubleshooting and technical housekeeping of networks and peripheral devices Diagnosing system errors and other issues Set up of printer hardware Liaise with 2nd line on server issues to ascertain fixes Maintain an up-to-date inventory and asset register of IT equipment To maintain network user accounts, profiles, permissions and the addition and deletion of users To provide support and assistance, to teaching staff when using IT equipment. To carry out other duties that are in line with the purpose and grade of the job. Maintain each school's network, including management of daily backups, anti-virus tools and software licenses Handle file, application and hardware maintenance plus related support tasks as required by the school's policies and as instructed by local staff. Manage and maintain the school's LGfL 2.0 WAN connection, and act as a Nominated Contact for the school Feedback to sales on cross and up sale opportunities within the customer base

IT Support Technician / Second Line Helpdesk Engineer who has previous experience in resolving 2nd Line Technical Support requests with good problem-solving / troubleshooting technical skills is required for a busy service desk with a well-established Global Brand based in Egham, Surrey. SALARY: up to £34,000 per annum (depending on experience) + Benefits LOCATION: Egham, Surrey with Hybrid Working JOB TYPE: Full-Time, Permanent WORKING HOURS: 8:30am - 5pm Monday to Friday (No Weekends) JOB OVERVIEW We have a fantastic new job opportunity on a busy service desk for an IT Support Technician / Second Line Helpdesk Engineerwho has previous experience in resolving 2nd Line Technical Support requests with good problem-solving / troubleshooting technical skills. This position is officially know within the organisation as an IT Support Officer. Working as IT Support Technician / Second Line Helpdesk Engineeryou will primarily be responsible for ensuring that the organisation's information technology systems work effectively. You will be responsible for the installation of computer hardware and software, update applications and perform diagnostic tests and maintenance on computer components. Within your role as the IT Support Technician / Second Line Helpdesk Engineeryou will serve as the first point of contact for employees seeking technical assistance. You will perform troubleshooting through diagnostic techniques and pertinent questions, determining the best solution based on the issue and details provided. You will walk the employee through the problem-solving process and help people resolve network, hardware and software issues and set up firewalls to safeguard IT systems. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties and responsibilities as IT Support Technician / Second Line Helpdesk Engineerwill include: Act as first line support for the business users in providing full IT assistance Day-to day operations and monitoring of IT hardware, software, networks and other IT infrastructure Responsible for verifying functionality of hardware and software components and troubleshooting hardware and software issues Responsible for the installations, configurations and modifications of IT hardware and software Ensure latest software upgrades are implemented Setup equipment such as PC, laptops, iPads, mobile devices, data projectors, and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly Assist users throughout the UK with any other branch software or hardware problems where possible Perform basic server diagnostic routines and to ensure server backup policies are working and maintained Help develop systems and processes within the branches to minimise loss of time and money and maximise system efficiency through process change Troubleshoot and resolve escalated issues with Microsoft 365 operating systems CANDIDATE REQUIREMENTS Proven work experience in IT support roles Practical experience with internet and network security protocols Problem-solving skills Technical documentation skills Organisational and interpersonal skills Experience working with an IT support ticketing system Experience of working with Microsoft Windows 7/8/10 desktop operating systems Windows Server operating systems Shared Storage Microsoft Office 365 Microsoft Azure Keen to learn and develop skills on applications used within the industry Basic troubleshooting experience of networking devices: Firewalls and Switches - ideally Cisco Experience of implementing planned changes to the relevant support technology under change control Experience of resolving issues with wireless solutions BENEFITS Company Pension Private Health Care Life Assurance Holiday Plus Scheme PHI (Permanent Health Insurance Scheme) Enhanced Maternity Pay Long Service Award Cycle to Work Scheme Employee Assistance Programme Eye Care Voucher Scheme HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P12564 Full-time, Permanent IT Help Desk / Service Desk Jobs, Careers and Vacancies. Find a new job and work in Egham, Surrey. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Job Title: Technology Apprentice Location: Birmingham Salary: £15,500 p.a. increasing to National Living Wage after 12 months in post. Job type: Fixed term (24 months), Full-time Apprenticeship Details: The successful candidate will be supported to achieve a Level 3 Digital Support Technician apprenticeship. University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards . The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating. University College Birmingham has a unique collaborative partnership with the University of Warwick - Ranked ninth in the 2024 Guardian League Tables and 67th in the World QS University Rankings 2024. The Role: An exciting opportunity has arisen for a self-motivated Technology Apprentice to work within the busy IT Team at University College Birmingham. With a keen interest in IT and the confidence to take a proactive approach in this customer-facing role, you will provide first line support to staff and students in relation to a variety of IT issues; both on campus and for those working remotely. You will have the opportunity to gain a wide range of IT skills and experience over the course of the programme within a busy IT Department. Alongside gaining valuable work experience, you will be supported to achieve a Level 3 Digital Support Technician apprenticeship (via the Digital Service Technician option). The successful candidate will demonstrate a positive and hardworking approach and enjoy working both independently and collaboratively as part of a dedicated team and an interest in emerging technologies is essential. Benefits: Generous allocation of annual leave 26 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including car, technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 22nd September 2024. Interview Dates - TBC. UCB is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of: Junior IT Technician, IT Apprentice, Tech Apprentice, Junior Technology Apprentice, may also be considered for this role.

On-site IT Service Desk Technician Main Duties & Responsibilities: Offer first and second-level IT support via phone, email, face-to-face, and remote desktop. Troubleshoot, diagnose, and resolve issues with hardware, software, and business applications. Perform hardware and software installations, upgrades, and maintenance. Manage user administration and assist with new starter desk setups and organizational changes. Identify recurring incidents and propose solutions to reduce them. Maintain accurate records of all issues and resolutions using a call management system. What you will bring: Strong customer service skills with experience handling high-demand workloads. Good time management, prioritization, and problem-solving skills. Proficiency in Microsoft desktop and server technologies (e.g., Windows, Office 365, Teams, Active Directory). Experience in 1st Line diagnostics, ITIL Foundation, or Azure Fundamentals is beneficial.

A fantastic opportunity for an IT Support Technician to join an established, leading midlands-based technology company with exciting growth plans. Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave + statutory Bank Holidays + birthday off Must have the right to work in the UK without sponsorship. Job & Department Summary Delivery of the Support service is the first point of contact for customers regarding our client's products and is a critical component in ensuring their customers have a positive experience at all times. The Support Team provides technical assistance for any issues that arise with their software. A modern cloud-native insurance pricing and policy administration system. This includes troubleshooting problems, answering questions about features and functionality, and helping customers understand how to use the software. Delivering in a fast-paced environment and performing tasks alone or as a part of a team, ensuring a positive customer experience at all times. Each member of the team is an ambassador for the company, and they strive to offer the highest levels of customer service at all times. Essential Functions To review details of the support ticket that a customer has logged on to the online support portal. Triage the ticket to ensure the customer has provided all necessary information in order to understand the nature of the problem and how to recreate the issue. Assess the importance of the ticket and amend the priority level and ticket type if necessary. Respond quickly and efficiently to support tickets in line with defined service levels, providing product and technical support. If you are unable to resolve tickets, escalate support tickets as appropriate and in order so that the customer is responded to within agreed timescales. Provide guidance to customers for training-related tickets where required. Record accurately and efficiently log relevant investigation notes using the online support portal, making sure that all recorded symptoms and the customer's desired outcomes are recorded to ensure ease of understanding of the ticket raised and to enable appropriate prioritisation allocation. Manage own and queue of cases, through investigation to resolution, working effectively and responsibly to ensure client satisfaction. Maintain ownership and be proactive in obtaining answers from colleagues, training materials and other sources in order to exhaust the investigation. Ensure customers are kept up-to-date with the progress of tickets. Assist with the creation of knowledge base documentation as requested. Assist with product-specific fixes or release testing as required. Work in a timely fashion to deadlines and expectations as set by the manager and schedule. Perform other duties as assigned by the immediate manager or management team. Key Performance Outcomes Take responsibility for own learning and development, managing time appropriately to build knowledge of product and use, requesting any training requirements. Meeting internal and customer service levels. To work collaboratively within the team by supporting colleagues, giving advice, and assistance where sought, and communicating in an effective manner. Required Skills & Experience Education: GCSE English and Mathematics grade C or equivalent. A Level or equivalent in IT or able to demonstrate competent working knowledge/experience of supporting bespoke browser-based applications/solutions. Experience: Ideally, 1 year minimum in a software support or customer service role - desirable, but not essential. Supporting insurance software. Knowledge of MS SQL (Writing and executing scripts, data updates/ inserts/deletion, joining tables and creating store procedures). Technical / Functional Skills: Strong written and verbal communication skills. Ability to demonstrate experience in delivering a high level of customer service. Ability to demonstrate a high level of problem-solving capabilities and approach. Multi-tasking capabilities and ability to thrive in a fast-paced environment. Ability and desire to expand with changing marketplace and technology. May also consider graduates with an interest or qualification in software. Please apply today with an up-to-date CV.

Senior IT Technician Earn up to £34,000 per year with a comprehensive benefits package Based in Leicester Flexible hybrid working available Take charge of a talented IT team in an exciting role About the client: My client is on the lookout for a skilled Senior IT Technician to oversee IT operations and provide technical support across various locations. In this role, you'll play a critical part in driving forward the IT service strategy, ensuring infrastructure stability, and supporting both educational and administrative activities. With expanding services, this position offers an excellent platform for someone who wants to take the next step in their career. The Benefits: Hybrid work arrangement Opportunities for career growth and professional development Competitive holiday entitlement Generous pension scheme The Senior IT Technician role: Lead and mentor a team of technicians, offering both technical and professional guidance Manage and maintain the IT infrastructure to ensure smooth operation Implement and oversee device policies, ensuring systems are running efficiently Ensure the organisation's IT security and backup procedures are fully operational Provide expert technical support across the organisation and work on IT projects Senior IT Technician - Essential Skills: Proven experience in managing IT systems and network infrastructure Prior leadership experience in an IT environment Strong knowledge of security practices and IT infrastructure management Hands-on experience troubleshooting both hardware and software issues Excellent communication and problem-solving abilities To be considered If you're interested, please apply directly through this advert or send an email to . For additional details, feel free to contact me on / . By applying, you agree to allow us to process and submit your application for this role in line with the specific vacancy. Key Skills: IT infrastructure, Network management, Team leadership, Technical troubleshooting, Security protocols

Employer description: As a managed services provider, we manage the full range of technologies used by our clients from desktops to hosted /cloud solutions, including telecoms and network security. Overview: A fantastic opportunity has arisen for a IT Apprentice in Watford.This is a great chance to earn money while you learn in a government funded apprenticeship! The successful candidate will complete a Level 3 - Azure - Infrastructure Technician Apprenticeship. Purpose of Job: To work as part of the support team, primarily setting up computer / network / security systems prior to shipping / installation as well as helping with the repairs. To provide the highest quality of service to our clients. Salary: £15,000 per annum. Main Tasks and Responsibilities: Configure computers, network & security devices prior to shipping or installation. Process returns from customers and document on our ticketing system all information relating to the return. Receive items into stock and help the service desk manager with correctly recording details of the new items in our stock systems. To make a positive contribution to update and maintain Service Desk documentation including knowledge base. Work within the IT Operating Model, following defined IT processes and procedures. Ensure a high level of customer service is delivered. To maintain a professional discipline within the team and the practice by adopting the procedures applicable to the department. Upon management request you should be willing to perform duties outside normal business hours, e.g. on-call service or overtime. Desirable experience and skills: Experience in using Windows 7 / 8 /10 Experience with computer components and how they work Excellent customer service skills - has a sufficient communication skill for effective dialogue with customers, suppliers and partners. Highly motivated, flexible and committed attitude toward service delivery Personal qualities: Autonomy: Works under routine direction. Uses minor discretion in resolving problems or enquiries. Works without frequent reference to others. Influence: Interacts with and may influence immediate colleagues. May have some external contact with customers, suppliers and partners. May have more influence in own domain. Complexity: Performs a range of varied work activities in a variety of structured environments. Contributes to routine problem resolution. Business skills: Understands and uses appropriate methods, tools and applications. Identifies and negotiates own development opportunities. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: 25 days annual leave, plus bank holidays Canteen with tea coffee and cold drinks Pension scheme Future prospects: 90% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

As the IT Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school's ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school's IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Key Responsibilities include: Running the school's ICT based applications and network infrastructure. 2nd/3rd line support. Ensure work is in line with school policies. Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively. Take responsibility and line manage the work produced by ICT support staff. Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems. Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups. Training of internal staff. Ideal Candidate: Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team. Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills. Has a high level understanding of the responsibilities and requirements of working within a school environment. Skilled in preforming upgrades to a school IT Network system. The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check. The client is offering a salary of between £37,000 - £42,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others.

Are you looking for a new exciting opportunity working as an ICT Technician to be based in Kent? You will be responsible for the maintenance of all IT Hardware and Services across the School, as well as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Main Duties of the Role Settle and manage any technical issues that impact the operations by providing efficient technical solutions. Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 2+ years' similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolve technical problems. Salary £26,000-£30,000 per annum, depending on experience

As the IT Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school's ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school's IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Key Responsibilities include: Running the school's ICT based applications and network infrastructure. 2nd/3rd line support. Ensure work is in line with school policies. Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively. Take responsibility and line manage the work produced by ICT support staff. Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems. Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups. Training of internal staff. Ideal Candidate: Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team. Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills. Has a high level understanding of the responsibilities and requirements of working within a school environment. Skilled in preforming upgrades to a school IT Network system. The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check. The client is offering a salary of between £37,000 - £42,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others.