We’ve got some exciting plans ahead at Trinity and are looking for experienced IT Technical Architects at all levels to join us over the next three to six months!
At the moment we are accepting expressions of interest from you and we plan to commence our assessment and selection process during the end of Autumn 2024. We are keen to learn more from you, about your level of expertise and what you can bring to the table.
Are you an experienced and dynamic IT Technical Architect looking for an exciting opportunity to make a significant impact? Trinity College London is embarking on a period of growth and transformation, and we are seeking a number of talented IT Technical Architects to join our team. This is a unique chance to contribute to the future of a leading internationally recognised awarding organisation, publisher and independent education charity. If you have a proven track record of delivering successful projects and are passionate about driving change, we invite you to be a part of our journey.
About the role
At Trinity College, we have a suite of products offering exams in music, performing arts, English Language and more. We have embarked on an extensive and ambitious modernisation programme, as more of our products move online, and are looking for hands-on Technical Architects, with AWS experience, as our technology and approach matures.
As a Technical Architect, you will be responsible for designing, implementing and overseeing solutions, primarily cloud based, to meet Trinity College London’s evolving technology needs. You will collaborate with teams across the organisation, our partners, and suppliers, to ensure that we deliver high quality solutions to specification. Together with the rest of the architecture team, you will participate in the Technical Design Authority and Cloud Centre of Excellence forums, to use your expertise and experience to help shape our standards and best practices and to help projects to progress with the best solutions.
As a hands-on IT Architect, you will communicate extensively with our design and developments teams and partners, getting involved with Proof of Concept and Prototyping work, and ensuring DevOps and coding standards are well defined and adhered to. You will be able to show technical ownership and leadership, being able to take solutions from conception to implementation and support. As a technology and AWS subject matter expert, you will be able to provide guidance both within and outside the team.
About You
Extensive experience building solutions using key elements of our technology stack, in particular AWS (Lambda, DynamoDB, API Gateway etc)
Knowledge of good, secure and efficient working practices on AWS, with reference to the Well Architected Framework.
In-depth knowledge of the creation, management, promotion and integration of business data-centric APIs.
Understanding of data, domain-driven design, integration, and the importance of data to an organisation.
Experience working with 3rd party suppliers to provide cohesive, integrated SaaS solutions.
Exemplary written and verbal communication skills
Ability to present technical solutions to non-technical audiences in an effective manner
Ability to build and maintain strong working relationships with internal stakeholders and external partners
Experience in a variety of requirement gathering techniques
Excellent business process and architectural modelling skills
Knowledge and experience of a wide variety of platforms, operating systems, systems software, business applications, ideally related to the education sector
Experience of providing solutions for cloud, on-premise and hybrid applications
An appetite for challenging existing practices in an effective and supportive manner
Ability to work effectively in a rapidly evolving business environment
Flexible approach to all situations
Experience of working in the Education sector is desirable, preferably within an Exam Board or Awarding body
Ideally, experience of migrating from package solutions (Oracle Siebel)
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.
As an employee, you’ll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations and continuous training and development, plus more.
Our commitment
Trinity College London is an equal opportunities employer and our talented people come from all walks of life. Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. As a Disability Confident employer, we actively welcome applications from people with disabilities and will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse. We encourage all applicants to let us know if you need a little extra help with your application, want an alternative way to put in an application, or if you have any individual requirements at any stage along your recruitment journey. All applications are dealt with in the strictest of confidence.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
We are committed to the safeguarding and protection of the children and young people that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the organisation. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity promotes equality of opportunity and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), w e select all candidates for interview based on their competencies, qualifications and knowledge. As part of our selection process, you will be required to disclose any potential issues with criminal record checks that will be carried out if you are offered a role with Trinity. The information will only be seen by those who need to see it as part of the recruitment process. We ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the position for which you have applied. Failure to reveal information that is directly relevant to the job sought could lead to withdrawal of an offer of employment. We undertake to discuss any matter revealed in a criminal check with you before withdrawing our offer of employment.
Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full at https://www.trinitycollege.com/page/data-protection/data-protection-policy.
09/09/2024
Contractor
We’ve got some exciting plans ahead at Trinity and are looking for experienced IT Technical Architects at all levels to join us over the next three to six months!
At the moment we are accepting expressions of interest from you and we plan to commence our assessment and selection process during the end of Autumn 2024. We are keen to learn more from you, about your level of expertise and what you can bring to the table.
Are you an experienced and dynamic IT Technical Architect looking for an exciting opportunity to make a significant impact? Trinity College London is embarking on a period of growth and transformation, and we are seeking a number of talented IT Technical Architects to join our team. This is a unique chance to contribute to the future of a leading internationally recognised awarding organisation, publisher and independent education charity. If you have a proven track record of delivering successful projects and are passionate about driving change, we invite you to be a part of our journey.
About the role
At Trinity College, we have a suite of products offering exams in music, performing arts, English Language and more. We have embarked on an extensive and ambitious modernisation programme, as more of our products move online, and are looking for hands-on Technical Architects, with AWS experience, as our technology and approach matures.
As a Technical Architect, you will be responsible for designing, implementing and overseeing solutions, primarily cloud based, to meet Trinity College London’s evolving technology needs. You will collaborate with teams across the organisation, our partners, and suppliers, to ensure that we deliver high quality solutions to specification. Together with the rest of the architecture team, you will participate in the Technical Design Authority and Cloud Centre of Excellence forums, to use your expertise and experience to help shape our standards and best practices and to help projects to progress with the best solutions.
As a hands-on IT Architect, you will communicate extensively with our design and developments teams and partners, getting involved with Proof of Concept and Prototyping work, and ensuring DevOps and coding standards are well defined and adhered to. You will be able to show technical ownership and leadership, being able to take solutions from conception to implementation and support. As a technology and AWS subject matter expert, you will be able to provide guidance both within and outside the team.
About You
Extensive experience building solutions using key elements of our technology stack, in particular AWS (Lambda, DynamoDB, API Gateway etc)
Knowledge of good, secure and efficient working practices on AWS, with reference to the Well Architected Framework.
In-depth knowledge of the creation, management, promotion and integration of business data-centric APIs.
Understanding of data, domain-driven design, integration, and the importance of data to an organisation.
Experience working with 3rd party suppliers to provide cohesive, integrated SaaS solutions.
Exemplary written and verbal communication skills
Ability to present technical solutions to non-technical audiences in an effective manner
Ability to build and maintain strong working relationships with internal stakeholders and external partners
Experience in a variety of requirement gathering techniques
Excellent business process and architectural modelling skills
Knowledge and experience of a wide variety of platforms, operating systems, systems software, business applications, ideally related to the education sector
Experience of providing solutions for cloud, on-premise and hybrid applications
An appetite for challenging existing practices in an effective and supportive manner
Ability to work effectively in a rapidly evolving business environment
Flexible approach to all situations
Experience of working in the Education sector is desirable, preferably within an Exam Board or Awarding body
Ideally, experience of migrating from package solutions (Oracle Siebel)
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.
As an employee, you’ll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations and continuous training and development, plus more.
Our commitment
Trinity College London is an equal opportunities employer and our talented people come from all walks of life. Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. As a Disability Confident employer, we actively welcome applications from people with disabilities and will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse. We encourage all applicants to let us know if you need a little extra help with your application, want an alternative way to put in an application, or if you have any individual requirements at any stage along your recruitment journey. All applications are dealt with in the strictest of confidence.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
We are committed to the safeguarding and protection of the children and young people that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the organisation. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity promotes equality of opportunity and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), w e select all candidates for interview based on their competencies, qualifications and knowledge. As part of our selection process, you will be required to disclose any potential issues with criminal record checks that will be carried out if you are offered a role with Trinity. The information will only be seen by those who need to see it as part of the recruitment process. We ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the position for which you have applied. Failure to reveal information that is directly relevant to the job sought could lead to withdrawal of an offer of employment. We undertake to discuss any matter revealed in a criminal check with you before withdrawing our offer of employment.
Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full at https://www.trinitycollege.com/page/data-protection/data-protection-policy.
Watmos Community Homes
Walsall, West Midlands. Hybrid Working.
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
12/08/2024
Full time
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
Commercial Manager
London Borough of Enfield £52,503 to £66,600
Enfield Council is a diverse borough with some of the most exciting transformational regeneration projects happening anywhere in the United Kingdom. As a Council, we are changing the lives of young and vulnerable people through youth programmes and projects. We are increasing our in-borough Special Educational Needs and Disabilities (SEND) provision so that we can care for and educate our children and young people locally in a setting that is right for them. Our SMART Living project is utilising technology to enable Adult Social Care users to achieve happiness, safety and independence and reduce isolation. We deliver award-winning environmental programmes which are enhancing our green spaces and waterways across the borough and bringing rain gardens and sustainable drainage to our urban centres – helping London in our journey to net zero and adapt to a changing climate. As part of our work to keep Enfield clean, we are continuing to support residents and businesses to make better use of resources, reduce waste and improve recycling rates. We are committed to delivering on our five priorities for the borough and its residents, which includes clean and green places; strong, healthy and safe communities, thriving children and young people; more and better homes; and an economy that works for everyone. Underpinning our Workforce Strategy 2023-2028 and Council Plan 2023-2026 is the need to have a forward looking Digital Services team, who can deliver a for for purpose, fit for future technology and project landscape to allow us to create, achieve and exceed our Digital Strategy. Our values are to be bold; make a difference; and show you care. Our behaviours are to take responsibility; be open, honest and respectful; listen and learn; and work together to find solutions.
THE ROLE
Reporting into the Head of Operations and Architecture you will manage the contract portfolio currently worth over £10m and includes over 100 contracts throughout their entire lifecycle ensuring VFM and ideally negotiate added value from all contracts. The Commercial Manager will manage the relationships with all 3rd party suppliers and will personally take the lead and be visible on all high risk, high value contracts. Whilst making sure that performance and delivery of these contracts is paramount, you must also be in control of and be respectful of all compliance requirements, taking any corrective action as needed, developing the contracts register for future planning of renewals.
INFORMATION
For further details, please click on the role profile and useful links below or email EnfieldCommercial@starfishsearch.com
08/07/2024
Full time
Commercial Manager
London Borough of Enfield £52,503 to £66,600
Enfield Council is a diverse borough with some of the most exciting transformational regeneration projects happening anywhere in the United Kingdom. As a Council, we are changing the lives of young and vulnerable people through youth programmes and projects. We are increasing our in-borough Special Educational Needs and Disabilities (SEND) provision so that we can care for and educate our children and young people locally in a setting that is right for them. Our SMART Living project is utilising technology to enable Adult Social Care users to achieve happiness, safety and independence and reduce isolation. We deliver award-winning environmental programmes which are enhancing our green spaces and waterways across the borough and bringing rain gardens and sustainable drainage to our urban centres – helping London in our journey to net zero and adapt to a changing climate. As part of our work to keep Enfield clean, we are continuing to support residents and businesses to make better use of resources, reduce waste and improve recycling rates. We are committed to delivering on our five priorities for the borough and its residents, which includes clean and green places; strong, healthy and safe communities, thriving children and young people; more and better homes; and an economy that works for everyone. Underpinning our Workforce Strategy 2023-2028 and Council Plan 2023-2026 is the need to have a forward looking Digital Services team, who can deliver a for for purpose, fit for future technology and project landscape to allow us to create, achieve and exceed our Digital Strategy. Our values are to be bold; make a difference; and show you care. Our behaviours are to take responsibility; be open, honest and respectful; listen and learn; and work together to find solutions.
THE ROLE
Reporting into the Head of Operations and Architecture you will manage the contract portfolio currently worth over £10m and includes over 100 contracts throughout their entire lifecycle ensuring VFM and ideally negotiate added value from all contracts. The Commercial Manager will manage the relationships with all 3rd party suppliers and will personally take the lead and be visible on all high risk, high value contracts. Whilst making sure that performance and delivery of these contracts is paramount, you must also be in control of and be respectful of all compliance requirements, taking any corrective action as needed, developing the contracts register for future planning of renewals.
INFORMATION
For further details, please click on the role profile and useful links below or email EnfieldCommercial@starfishsearch.com
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
18/12/2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
05/07/2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Business Information Security Manager Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R The purpose of this role is to assist the Director of Business Information Security (BISO) in all security matters relating to the oversight of Information Security, Cyber Security and Data Privacy within the Regulatory Reporting business line of LSEG's Post Trade division. The successful candidate will be charged with ensuring that the critical business systems and data assets of Regulatory Reporting are adequately protected, and that all related information security and cyber controls remain effective and within risk appetite and/or have appropriate risk treatment plans in place to bring them back into risk appetite. The role will best suit an experienced Information Security Manager with extensive experience gained from having previously operated within Senior Management level InfoSec/Cyber roles within the FS or FMI industries. The successful candidate must be a subject matter expert in Information Security, as the role demands a very strong knowledge in all areas of information security and cyber security, as well as in-depth knowledge of legacy, existing, and emerging technologies including cloud and security technologies/controls. In addition to a solid foundational Security Governance Risk and Compliance (Security-GRC) skillset, a prior background in information security engineering, security architecture, and security operations will be advantageous in this role given the various levels of stakeholders as well as the tech/cyber projects that the successful candidate will engage with daily. Key responsibilities include: Assisting in the oversight of Information Security by: Reviewing and assessing the information security and cyber controls that enable Regulatory Reporting to conduct its business in a secure manner, and gap analysis of the same. The oversight of InfoSec/Cyber related control gap/risk remediation activities Monitoring and analysing the information security roadmaps, strategies, programmes, and projects within Regulatory Reporting, and identifying and reporting risks, trends and future opportunities for improvement and enhancement. Proactively engaging and working closely with the technology and cyber teams that are delivering technology and cyber services to the firm. Attending risk and governance meetings to provide updates to the Regulatory Reporting stakeholders from the three lines of defence regarding the delivery and progress of the various strategic cyber initiatives and broader cyber programme within LSEG. Working with colleagues from the three lines of defence to define the current risk posture of Regulatory Reporting and collaborating with those stakeholders to remediate identified risks/issues. Engaging with external third parties who provide services to Regulatory Reporting and working closely with the established internal third-party oversight functions to ensure appropriate and contracted levels of security are met. Establish and maintain a Cyber Risk Profile of Regulatory Reporting in line with other areas of LSEG. Assisting with the establishment and maintenance of a Risk Control Assessment (RCA) that focuses on InfoSec/Cyber risks and associated controls, etc. Maintaining the established key performance and key risk indicators and ensuring that all management information (MI) is an accurate reflection of the current control's estate. Maintaining an accurate set of executive level presentation materials that clearly and accurately present the current state of security control within Regulatory Reporting. Assessing the security architecture solution designs and risk position of projects and initiatives undertaken by Regulatory Reporting and working closely with associated SMEs and design authorities to ensure projects are delivered in compliance with Policies and Standards, and with security design principles considered/implemented as key success deliverables. Engagement with the business to: Develop an understanding of business goals and operational risks Identifying key areas for improvement Support the risk management decision processes and risk forums/committees Assisting with the identification of emerging information and cyber security threats to the business, and the subsequent analysis to realise and oversee risk mitigation plans, Build strong relationships within the business to gain an understanding of security-related business risks. Work closely with governance stakeholders in the 1st, 2nd, and 3rd lines of defence on all matters relating to information security, cyber risk, data privacy, including all regulatory and legislative considerations. Embedding Cyber across the firm by: Working closely with all necessary stakeholders in the business and technology areas to ensure compliance with established LSEG policies, standards, and procedures, etc. Constructively and pragmatically challenging established controls to ensure, recommend, and accommodate continuous improvement. Ensuring Regulatory Reporting stakeholders understand their responsibilities in relation to security risk mitigation and remediation. Monitoring industry information security trends and keeping business leadership informed about information security-related issues and activities potentially affecting the organisation and specific business functions. Security Governance, Technical, and Risk Review: The review and documenting of technologies and security controls across the firm, including areas such as; office spaces, data centres and cloud. Executing and concluding security controls maturity assessments against industry standards such as the NIST Cyber Security Framework, ISO27001/2, SOC2, etc Working closely with stakeholders to review all projects and initiatives, assessing them for appropriate/correct levels of security design and controls. Identification of technology and security risks across the firm and the assessment and appropriate risk scoring and presentation of the same. Produce appropriate risk remediation action plans and ability to present and take ownership of risk treatment proposals and action plans. Review and appropriate response to regulatory and legislative matters Produce and present risks and risk postures / cyber maturity to senior/executive bodies. Able to clearly and precisely present complex cyber risk matters to clients and regulators. Partnering with the different business control functions: Build knowledge of business units by assisting them with their security workloads, agendas, and difficulties. Maintaining a balanced relationship with risk, compliance, legal, human resources, and internal and external audit functions. Knowledge of technology, security, and threat landscapes: Staying abreast of emerging technologies, including all security technologies, Sustaining a deep and in-depth knowledge of the cyber threat landscape, Maintain and constantly enriching knowledge of information security and cyber risks as they develop, Being able to propose and explain appropriate cyber risk counter measures clearly and concisely. Remaining informed and knowledgeable on primary global data protection regulations and legislation. Experience and core skill requirements: 10 years minimum experience in senior InfoSec management roles Extensive previous exposure to FS or FMI industry organisations High performance in problem solving, innovating and critical thinking Excellent written/verbal communication and stakeholder management skills Ability to articulate ideas to both technical and non-technical audiences Must be capable of working pragmatically and efficiently in both a team and alone Able to prioritise workloads efficiently and appropriately with minimal supervision Able to work in fast paced, high-volume workload environment, prioritising accordingly Must Have Security Certifications: CISSP Desirable & Advantageous Certifications: CISSP-ISSAP, CISSP-ISSEP, CISM, CCSP, CCSK, CEH Working knowledge of Security Standards / Frameworks: ISO27K, ISF SOGP, NIST CSF, CIS, CSA STAR, CBEST, TIBER-EU, SOC2 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race . click apply for full job details
10/02/2025
Full time
Business Information Security Manager Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R The purpose of this role is to assist the Director of Business Information Security (BISO) in all security matters relating to the oversight of Information Security, Cyber Security and Data Privacy within the Regulatory Reporting business line of LSEG's Post Trade division. The successful candidate will be charged with ensuring that the critical business systems and data assets of Regulatory Reporting are adequately protected, and that all related information security and cyber controls remain effective and within risk appetite and/or have appropriate risk treatment plans in place to bring them back into risk appetite. The role will best suit an experienced Information Security Manager with extensive experience gained from having previously operated within Senior Management level InfoSec/Cyber roles within the FS or FMI industries. The successful candidate must be a subject matter expert in Information Security, as the role demands a very strong knowledge in all areas of information security and cyber security, as well as in-depth knowledge of legacy, existing, and emerging technologies including cloud and security technologies/controls. In addition to a solid foundational Security Governance Risk and Compliance (Security-GRC) skillset, a prior background in information security engineering, security architecture, and security operations will be advantageous in this role given the various levels of stakeholders as well as the tech/cyber projects that the successful candidate will engage with daily. Key responsibilities include: Assisting in the oversight of Information Security by: Reviewing and assessing the information security and cyber controls that enable Regulatory Reporting to conduct its business in a secure manner, and gap analysis of the same. The oversight of InfoSec/Cyber related control gap/risk remediation activities Monitoring and analysing the information security roadmaps, strategies, programmes, and projects within Regulatory Reporting, and identifying and reporting risks, trends and future opportunities for improvement and enhancement. Proactively engaging and working closely with the technology and cyber teams that are delivering technology and cyber services to the firm. Attending risk and governance meetings to provide updates to the Regulatory Reporting stakeholders from the three lines of defence regarding the delivery and progress of the various strategic cyber initiatives and broader cyber programme within LSEG. Working with colleagues from the three lines of defence to define the current risk posture of Regulatory Reporting and collaborating with those stakeholders to remediate identified risks/issues. Engaging with external third parties who provide services to Regulatory Reporting and working closely with the established internal third-party oversight functions to ensure appropriate and contracted levels of security are met. Establish and maintain a Cyber Risk Profile of Regulatory Reporting in line with other areas of LSEG. Assisting with the establishment and maintenance of a Risk Control Assessment (RCA) that focuses on InfoSec/Cyber risks and associated controls, etc. Maintaining the established key performance and key risk indicators and ensuring that all management information (MI) is an accurate reflection of the current control's estate. Maintaining an accurate set of executive level presentation materials that clearly and accurately present the current state of security control within Regulatory Reporting. Assessing the security architecture solution designs and risk position of projects and initiatives undertaken by Regulatory Reporting and working closely with associated SMEs and design authorities to ensure projects are delivered in compliance with Policies and Standards, and with security design principles considered/implemented as key success deliverables. Engagement with the business to: Develop an understanding of business goals and operational risks Identifying key areas for improvement Support the risk management decision processes and risk forums/committees Assisting with the identification of emerging information and cyber security threats to the business, and the subsequent analysis to realise and oversee risk mitigation plans, Build strong relationships within the business to gain an understanding of security-related business risks. Work closely with governance stakeholders in the 1st, 2nd, and 3rd lines of defence on all matters relating to information security, cyber risk, data privacy, including all regulatory and legislative considerations. Embedding Cyber across the firm by: Working closely with all necessary stakeholders in the business and technology areas to ensure compliance with established LSEG policies, standards, and procedures, etc. Constructively and pragmatically challenging established controls to ensure, recommend, and accommodate continuous improvement. Ensuring Regulatory Reporting stakeholders understand their responsibilities in relation to security risk mitigation and remediation. Monitoring industry information security trends and keeping business leadership informed about information security-related issues and activities potentially affecting the organisation and specific business functions. Security Governance, Technical, and Risk Review: The review and documenting of technologies and security controls across the firm, including areas such as; office spaces, data centres and cloud. Executing and concluding security controls maturity assessments against industry standards such as the NIST Cyber Security Framework, ISO27001/2, SOC2, etc Working closely with stakeholders to review all projects and initiatives, assessing them for appropriate/correct levels of security design and controls. Identification of technology and security risks across the firm and the assessment and appropriate risk scoring and presentation of the same. Produce appropriate risk remediation action plans and ability to present and take ownership of risk treatment proposals and action plans. Review and appropriate response to regulatory and legislative matters Produce and present risks and risk postures / cyber maturity to senior/executive bodies. Able to clearly and precisely present complex cyber risk matters to clients and regulators. Partnering with the different business control functions: Build knowledge of business units by assisting them with their security workloads, agendas, and difficulties. Maintaining a balanced relationship with risk, compliance, legal, human resources, and internal and external audit functions. Knowledge of technology, security, and threat landscapes: Staying abreast of emerging technologies, including all security technologies, Sustaining a deep and in-depth knowledge of the cyber threat landscape, Maintain and constantly enriching knowledge of information security and cyber risks as they develop, Being able to propose and explain appropriate cyber risk counter measures clearly and concisely. Remaining informed and knowledgeable on primary global data protection regulations and legislation. Experience and core skill requirements: 10 years minimum experience in senior InfoSec management roles Extensive previous exposure to FS or FMI industry organisations High performance in problem solving, innovating and critical thinking Excellent written/verbal communication and stakeholder management skills Ability to articulate ideas to both technical and non-technical audiences Must be capable of working pragmatically and efficiently in both a team and alone Able to prioritise workloads efficiently and appropriately with minimal supervision Able to work in fast paced, high-volume workload environment, prioritising accordingly Must Have Security Certifications: CISSP Desirable & Advantageous Certifications: CISSP-ISSAP, CISSP-ISSEP, CISM, CCSP, CCSK, CEH Working knowledge of Security Standards / Frameworks: ISO27K, ISF SOGP, NIST CSF, CIS, CSA STAR, CBEST, TIBER-EU, SOC2 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race . click apply for full job details
Company Overview Uniting People is a market leader in IT and technology recruitment, specializing in Operations, Sales, and Service roles. With over a decade of experience, we prioritize cultural fit and employer branding to ensure candidates are well-equipped to thrive in their new roles. Customer Service - Customer Fulfillment Manager Full Time and Permanent Monday- Friday Office Hours Hybrid Portsmouth Key Accountabilities: Quality control / order acceptance Control and maintenance of various systems and portals Customer requirements and data capture, validation and entry Oversee provisioning of a broad product set with colleagues and 3rd parties alike Coordination of multiple orders and workstreams with adherence to cross-dependencies Working to agreed timescales, budgets and quality controls and highlighting risk of failure Managing order-related customer communications including site access and regular reports Supporting the Projects Team both in meetings and with data and reports Ensuring timeliness and accuracy of all communications Challenging updates and raising escalations Focus on delivery to revenue targets including ownership of customer billing
10/02/2025
Full time
Company Overview Uniting People is a market leader in IT and technology recruitment, specializing in Operations, Sales, and Service roles. With over a decade of experience, we prioritize cultural fit and employer branding to ensure candidates are well-equipped to thrive in their new roles. Customer Service - Customer Fulfillment Manager Full Time and Permanent Monday- Friday Office Hours Hybrid Portsmouth Key Accountabilities: Quality control / order acceptance Control and maintenance of various systems and portals Customer requirements and data capture, validation and entry Oversee provisioning of a broad product set with colleagues and 3rd parties alike Coordination of multiple orders and workstreams with adherence to cross-dependencies Working to agreed timescales, budgets and quality controls and highlighting risk of failure Managing order-related customer communications including site access and regular reports Supporting the Projects Team both in meetings and with data and reports Ensuring timeliness and accuracy of all communications Challenging updates and raising escalations Focus on delivery to revenue targets including ownership of customer billing
Position: Junior Professional Services Engineer LOCATION: Oxford SALARY: 32,000 - 34,000 Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties Free Car Parking Primary Purpose: This is a hybrid role the will look to develop current onsite known skill set with a pathway for development into becoming a full Professional Service engineer within the department. As such the required responsibilities have been split accordingly to enable the candidate to be fully aware of the role To enable the candidate to become fully able to complete project works solo, the candidate will spend time with the senior team engineers to shadow and understand the full requirements of how to deliver the required projects Key Responsibilities - Onsite Helpdesk support - The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. Being the go-to engineer for all site visit requirements where we have been unable to resolve the issue remotely Being an escalation point for onsite requirements Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to our clients Help the Management Team with continued business improvements Communicate daily to clients/management with open tickets / projects Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the management team of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Key Responsibilities - Professional Service Engineer - Delivering at least 1 - 2 projects every month, this will increase alongside your expertise. This typically comprises three days of paid support work, one day for an SOW, and one day a week for training and administrative work. Lead role in project delivery Work with other departments, ensuring that everyone is kept up to date pre/during/post project works Work alongside the department PM to work within created project plan Create a detailed Scope of Work document in line with the project proposal Raising concerns and SOW creep Ability to be agile during project works should issue arise Strong communicator both verbally and written to both internal departments and the wider client base Person Specification: Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good working knowledge of PC hardware repairs Good knowledge with MacOS installation and configuration Good working knowledge of Email Management/Configuration - Exchange 2013/2016, Office365, Intune management and configuration etc Good working knowledge of Active Directory - User account creation, group creation, etc Comms cabinet patching Basic knowledge of VLANs Good working knowledge of NTFS permissions Handovers - SOW doc: Scope of works to be completed in the time frame given. If extra discovery is needed it needs to be highlighted at internal handover. End of End-of-project handovers need to be completed to the Planet internal team or the customer (customer type depending) Only at this point can the project be signed off Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport 2+ years' experience working with medium-large business INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
10/02/2025
Full time
Position: Junior Professional Services Engineer LOCATION: Oxford SALARY: 32,000 - 34,000 Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties Free Car Parking Primary Purpose: This is a hybrid role the will look to develop current onsite known skill set with a pathway for development into becoming a full Professional Service engineer within the department. As such the required responsibilities have been split accordingly to enable the candidate to be fully aware of the role To enable the candidate to become fully able to complete project works solo, the candidate will spend time with the senior team engineers to shadow and understand the full requirements of how to deliver the required projects Key Responsibilities - Onsite Helpdesk support - The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. Being the go-to engineer for all site visit requirements where we have been unable to resolve the issue remotely Being an escalation point for onsite requirements Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to our clients Help the Management Team with continued business improvements Communicate daily to clients/management with open tickets / projects Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the management team of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Key Responsibilities - Professional Service Engineer - Delivering at least 1 - 2 projects every month, this will increase alongside your expertise. This typically comprises three days of paid support work, one day for an SOW, and one day a week for training and administrative work. Lead role in project delivery Work with other departments, ensuring that everyone is kept up to date pre/during/post project works Work alongside the department PM to work within created project plan Create a detailed Scope of Work document in line with the project proposal Raising concerns and SOW creep Ability to be agile during project works should issue arise Strong communicator both verbally and written to both internal departments and the wider client base Person Specification: Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good working knowledge of PC hardware repairs Good knowledge with MacOS installation and configuration Good working knowledge of Email Management/Configuration - Exchange 2013/2016, Office365, Intune management and configuration etc Good working knowledge of Active Directory - User account creation, group creation, etc Comms cabinet patching Basic knowledge of VLANs Good working knowledge of NTFS permissions Handovers - SOW doc: Scope of works to be completed in the time frame given. If extra discovery is needed it needs to be highlighted at internal handover. End of End-of-project handovers need to be completed to the Planet internal team or the customer (customer type depending) Only at this point can the project be signed off Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport 2+ years' experience working with medium-large business INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
2nd Line Engineer - Stockton on Tees Up to 40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. This role is a standalone role which is predominately 2nd through to 3rd Line, with some 1st line when required. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure. You'll require experience supporting the following: - Windows OS Support (Windows 10) - Active Directory and Office 365 Admin - Microsoft Teams - Supporting AV products - Ideally an understanding of web gateway filtering. - An understanding of networking concepts including support of VPN's - Experience working on a Service Desk / management and prioritization of ticket queues. - Any experience with ServiceNow will be highly favored
10/02/2025
Full time
2nd Line Engineer - Stockton on Tees Up to 40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. This role is a standalone role which is predominately 2nd through to 3rd Line, with some 1st line when required. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure. You'll require experience supporting the following: - Windows OS Support (Windows 10) - Active Directory and Office 365 Admin - Microsoft Teams - Supporting AV products - Ideally an understanding of web gateway filtering. - An understanding of networking concepts including support of VPN's - Experience working on a Service Desk / management and prioritization of ticket queues. - Any experience with ServiceNow will be highly favored
2nd Line Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer to be based onsite x5 days a week. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
10/02/2025
Full time
2nd Line Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer to be based onsite x5 days a week. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are looking for a Network Technical Architect for a 12 Month contract based in Bristol (Hybrid, 2 times per week in the office) on behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs. Purpose of the Role: As Network Technical Architect you will be responsible for oversight of the design and implementation of network solutions across projects within the Portfolio. The architect will work with Project Managers, Business Analysts and Lead Architects to enable solutions to be developed to meet business requirements. As a Network Technical Architect (Security Clearance essential) you will be responsible for: Provide oversight and guidance for network solutions delivered within the Programme working with internal teams and 3rd party suppliers. Understand business requirements and work within a team of architects to deliver solutions that meet the business requirements, focusing on the network elements of the solution. Work with the Programme Lead Architect to ensure that network solutions are aligned to current and emerging enterprise patterns and standards. Provide technical leadership and guidance on networking best practices. Ensure that governance processes relating to the network architecture are followed. What we require from the candidate: Demonstrable network architecture experience, ideally within the defence sector (or a secure environment). Experienced in the architecture, design, build and operation of network solution including, but not limited to WAN, LAN, datacentre and network technologies in secure environments. Experienced working with 3rd party suppliers and ensuring that solutions delivered align with architecture standards and policies. Experienced in network security including NDR, EDR, XDR, Firewalls, crypto devices and NAC. An understanding of the MOD Secure by Design approach would be beneficial. Experience of working in a complex business environment working with multiple stakeholders and teams. Next Steps: If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Please note that due to recent changes in Off Payroll (IR35) legislation, our client only operates with contractors that operate via a PAYE or Umbrella model. We are unable to accept applications from candidates wishing to operate under their own Limited Company. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
10/02/2025
Contractor
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are looking for a Network Technical Architect for a 12 Month contract based in Bristol (Hybrid, 2 times per week in the office) on behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs. Purpose of the Role: As Network Technical Architect you will be responsible for oversight of the design and implementation of network solutions across projects within the Portfolio. The architect will work with Project Managers, Business Analysts and Lead Architects to enable solutions to be developed to meet business requirements. As a Network Technical Architect (Security Clearance essential) you will be responsible for: Provide oversight and guidance for network solutions delivered within the Programme working with internal teams and 3rd party suppliers. Understand business requirements and work within a team of architects to deliver solutions that meet the business requirements, focusing on the network elements of the solution. Work with the Programme Lead Architect to ensure that network solutions are aligned to current and emerging enterprise patterns and standards. Provide technical leadership and guidance on networking best practices. Ensure that governance processes relating to the network architecture are followed. What we require from the candidate: Demonstrable network architecture experience, ideally within the defence sector (or a secure environment). Experienced in the architecture, design, build and operation of network solution including, but not limited to WAN, LAN, datacentre and network technologies in secure environments. Experienced working with 3rd party suppliers and ensuring that solutions delivered align with architecture standards and policies. Experienced in network security including NDR, EDR, XDR, Firewalls, crypto devices and NAC. An understanding of the MOD Secure by Design approach would be beneficial. Experience of working in a complex business environment working with multiple stakeholders and teams. Next Steps: If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Please note that due to recent changes in Off Payroll (IR35) legislation, our client only operates with contractors that operate via a PAYE or Umbrella model. We are unable to accept applications from candidates wishing to operate under their own Limited Company. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Infrastructure Manager - York (Hybrid) My Industry leading client is currently seeking an Infrastructure Manager to join a busy IT environment to manage a 3rd line Infrastructure team. In order to be considered for this role you will need to possess line management experience & come from a highly technical background. Duties and Responsibilities Overall responsibility for the management of a team of highly skilled engineers both technically & direct management, . Ensuring 3rd Line backlog is managed within OLAs & SLAs, stepping in to clear technically challenging tickets. Responsible for training & development of the engineers. Close day to day working with internal IT Service Delivery, Projects, Technical Delivery & Security teams. Managing Infrastructure team weekly reporting. Managing/coordinating operational changes inside/outside of core hours (dependent on activity). Skills/Requirements Strong Public cloud - Microsoft Azure & associated bastions, Kubernetes, Application Gateways, Express Routes, & Traffic Managers. O365, Teams, Exchange online, PowerShell experience. Hands-on experience with writing SQL queries. Strong VMware & Hyper-V knowledge. Proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays. Good understanding of WAN, SDWAN, MPLS, FTTp/c, FortiGate Firewall/Manager/Analyzer, Draytek Router, Ubiquiti stack, Wireless Networks (planning/support). Detailed understanding of TCP/IP, IP routing protocols (BGP and OSPF). Knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy & WSUS. In-depth incident management knowledge, understanding of ITSM toolsets. Infrastructure Manager - York (Hybrid)
10/02/2025
Full time
Infrastructure Manager - York (Hybrid) My Industry leading client is currently seeking an Infrastructure Manager to join a busy IT environment to manage a 3rd line Infrastructure team. In order to be considered for this role you will need to possess line management experience & come from a highly technical background. Duties and Responsibilities Overall responsibility for the management of a team of highly skilled engineers both technically & direct management, . Ensuring 3rd Line backlog is managed within OLAs & SLAs, stepping in to clear technically challenging tickets. Responsible for training & development of the engineers. Close day to day working with internal IT Service Delivery, Projects, Technical Delivery & Security teams. Managing Infrastructure team weekly reporting. Managing/coordinating operational changes inside/outside of core hours (dependent on activity). Skills/Requirements Strong Public cloud - Microsoft Azure & associated bastions, Kubernetes, Application Gateways, Express Routes, & Traffic Managers. O365, Teams, Exchange online, PowerShell experience. Hands-on experience with writing SQL queries. Strong VMware & Hyper-V knowledge. Proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays. Good understanding of WAN, SDWAN, MPLS, FTTp/c, FortiGate Firewall/Manager/Analyzer, Draytek Router, Ubiquiti stack, Wireless Networks (planning/support). Detailed understanding of TCP/IP, IP routing protocols (BGP and OSPF). Knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy & WSUS. In-depth incident management knowledge, understanding of ITSM toolsets. Infrastructure Manager - York (Hybrid)
Interested in data and looking for an opportunity in a sector leading CRM and data team? We're recruiting for a Data Executive to join us and support the ongoing marketing and membership activities of British Heart Foundation (BHF). About the role As a Data Executive you'll be responsible for managing marketing data selections; taking responsibility for a campaign to advise on segmentation, building selections in Blackbaud Enterprise CRM, and using SQL to write output scripts. You'll work on a range of imports and will be involved in testing and improving existing import processes as well as be responsible for identifying, fixing, and improving issues in the database. You'll also get involved in other projects as required such as testing software upgrades. Working arrangements This is a fixed term contract, for up to 12 months, covering family leave. This is a blended role, where your work will be dual located between your home and our London office. At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. About you With previous experience of working with CRM systems, knowledge of SQL and working within a busy fundraising environment, you'll have excellent problem solving skills, able to take the initiative on tasks. You'll also have previous experience of planning and prioritising your own workload to tight deadlines. To be successful in this role you'll have the following skills and experience: IT literate; fully conversant with standard Microsoft packages particularly Excel Good degree of data literacy with familiarity of data querying and manipulation Understanding of, and experience in, writing & working with SQL queries Experience of carrying out imports and exports of data to & from external agencies/3rd parties Experience using Blackbaud CRM, Raiser's Edge or similar CRM application You'll have excellent attention to detail as well as a strong standard of numeracy. With an aptitude to find solutions to achieve better ways of working, you'll have strong communication skills able to interact with internal and external stakeholders at different levels. Our work is fundamental to the health of the nation with an impact globally, so we require a world-class data function. If you have the skills and experience we're looking for, and you want to roll up your sleeves and help fund life-saving research, then we want to hear from you. Interview process The interview process will be held virtually over MS Teams. How to apply It's quick and easy to apply for a role at the BHF. Just click through to our careers site to apply. All you'll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role's criteria. As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. Should you need any adjustments to the recruitment process, at either application or interview, please contact us
10/02/2025
Interested in data and looking for an opportunity in a sector leading CRM and data team? We're recruiting for a Data Executive to join us and support the ongoing marketing and membership activities of British Heart Foundation (BHF). About the role As a Data Executive you'll be responsible for managing marketing data selections; taking responsibility for a campaign to advise on segmentation, building selections in Blackbaud Enterprise CRM, and using SQL to write output scripts. You'll work on a range of imports and will be involved in testing and improving existing import processes as well as be responsible for identifying, fixing, and improving issues in the database. You'll also get involved in other projects as required such as testing software upgrades. Working arrangements This is a fixed term contract, for up to 12 months, covering family leave. This is a blended role, where your work will be dual located between your home and our London office. At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. About you With previous experience of working with CRM systems, knowledge of SQL and working within a busy fundraising environment, you'll have excellent problem solving skills, able to take the initiative on tasks. You'll also have previous experience of planning and prioritising your own workload to tight deadlines. To be successful in this role you'll have the following skills and experience: IT literate; fully conversant with standard Microsoft packages particularly Excel Good degree of data literacy with familiarity of data querying and manipulation Understanding of, and experience in, writing & working with SQL queries Experience of carrying out imports and exports of data to & from external agencies/3rd parties Experience using Blackbaud CRM, Raiser's Edge or similar CRM application You'll have excellent attention to detail as well as a strong standard of numeracy. With an aptitude to find solutions to achieve better ways of working, you'll have strong communication skills able to interact with internal and external stakeholders at different levels. Our work is fundamental to the health of the nation with an impact globally, so we require a world-class data function. If you have the skills and experience we're looking for, and you want to roll up your sleeves and help fund life-saving research, then we want to hear from you. Interview process The interview process will be held virtually over MS Teams. How to apply It's quick and easy to apply for a role at the BHF. Just click through to our careers site to apply. All you'll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role's criteria. As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. Should you need any adjustments to the recruitment process, at either application or interview, please contact us
Job Overview: The Infrastructure Architect plays a key role in CLS, possessing broad knowledge in Data Centre, Cloud Infrastructure & Platforms, with a focus on capability enhancements and continuous improvement. This role involves collaborating with cross-functional teams to understand business requirements, providing technical leadership, and ensuring the design meets CLS architectural principles and security standards. Key Responsibilities: Author High Level Solution Design, Solutions Overview and Conceptual Architectures. Design and architect solutions based on technical and business requirements. Develop and document architecture blueprints and best practices. Act as a lead Architecture on projects. Contribute to the development & management of Infrastructure Strategy. Contribute to the continuous improvement of Architecture within CLS. Contribute to product roadmaps & reference architectures. Key Competencies: Experience in Architecture. Strong experience in Cloud platforms, Data Centre, and hosting technologies. Ability to communicate solutions to other stakeholders. Broad knowledge of Networks & Security. Good knowledge of Risk management. Work closely with other architecture disciplines including Enterprise, Application, and Security, as well as Engineering and Operations. Provide technical guidance to team members and stakeholders. Identify & recommend opportunities for efficiency. Stay updated on new features and capabilities & best practices. Ability to deal with ambiguity and manage diversity. Share knowledge with the team and contribute to the organization's learning culture. Qualifications: Proven experience Architecting Infrastructure solutions. Industry recognized certifications (such as Togaf, AWS Certified Solutions Architect) in conjunction with application in previous roles are highly desirable. Strong understanding of infrastructure concepts, principles, and best practices. Excellent communication and interpersonal skills. Preferred Skills: Experience in IaC (nice to have). Knowledge of Compute virtualization and hypervisors. Knowledge of Operating systems (Windows and Linux) & Database Technologies. Knowledge of networking design and principles in both public cloud and traditional data center. Knowledge of hybrid cloud architectures. Ability to assess and recommend third-party tools and services to complement AWS offerings. Knowledge of 3rd party storage and firewall desired. Stakeholder management. Knowledge of cloud security.
10/02/2025
Full time
Job Overview: The Infrastructure Architect plays a key role in CLS, possessing broad knowledge in Data Centre, Cloud Infrastructure & Platforms, with a focus on capability enhancements and continuous improvement. This role involves collaborating with cross-functional teams to understand business requirements, providing technical leadership, and ensuring the design meets CLS architectural principles and security standards. Key Responsibilities: Author High Level Solution Design, Solutions Overview and Conceptual Architectures. Design and architect solutions based on technical and business requirements. Develop and document architecture blueprints and best practices. Act as a lead Architecture on projects. Contribute to the development & management of Infrastructure Strategy. Contribute to the continuous improvement of Architecture within CLS. Contribute to product roadmaps & reference architectures. Key Competencies: Experience in Architecture. Strong experience in Cloud platforms, Data Centre, and hosting technologies. Ability to communicate solutions to other stakeholders. Broad knowledge of Networks & Security. Good knowledge of Risk management. Work closely with other architecture disciplines including Enterprise, Application, and Security, as well as Engineering and Operations. Provide technical guidance to team members and stakeholders. Identify & recommend opportunities for efficiency. Stay updated on new features and capabilities & best practices. Ability to deal with ambiguity and manage diversity. Share knowledge with the team and contribute to the organization's learning culture. Qualifications: Proven experience Architecting Infrastructure solutions. Industry recognized certifications (such as Togaf, AWS Certified Solutions Architect) in conjunction with application in previous roles are highly desirable. Strong understanding of infrastructure concepts, principles, and best practices. Excellent communication and interpersonal skills. Preferred Skills: Experience in IaC (nice to have). Knowledge of Compute virtualization and hypervisors. Knowledge of Operating systems (Windows and Linux) & Database Technologies. Knowledge of networking design and principles in both public cloud and traditional data center. Knowledge of hybrid cloud architectures. Ability to assess and recommend third-party tools and services to complement AWS offerings. Knowledge of 3rd party storage and firewall desired. Stakeholder management. Knowledge of cloud security.
Join Ofwat's Corporate Enablers as a Head of Security Operations & Incident Response Office Location: Birmingham (B5 4UA) with hybrid working About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance - no other organisation does the work we do. It's unique and meaningful: keeping our water flowing; ensuring water bills don't cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role As the Head of Security Operations and Incident Response, you will be responsible for the Security Strategy in Ofwat, our security operations, and overseeing the monitoring and response to security threats and incidents. You will lead a high-performing team and be the primary point of contact for the leadership team and business stakeholders for any security event, ensuring comprehensive monitoring and effective response to cyber security threats across all networks, assets, and users. You will also be responsible for managing incidents related to personnel, technical, and physical security breaches, working with the appropriate stakeholders. As Head of Security Operations, you will shape response policies and processes to ensure they meet evolving needs, in line with appropriate government and other standards; including the UK Government Security Group and GovS007 security standard. You will provide reporting and insights to key stakeholders. To find more details about the role and deliverables please click Apply. About You Below are some of the key essential experience, skills & knowledge required for this post: Strong understanding of cyber security operations, monitoring, response, and incident management processes. Proven experience in incident management, incident investigation, and response. Experience in leading and coordinating a high-performing operational security team across multiple locations. Experience of creating security strategies to improve the security maturity of an organisation Proven experience and expertise in one or more of the following: SIEM systems preferably Microsoft Sentinel, network and systems security, intrusion detection/prevention, and malware analysis. Strong analytical skills, with the ability to correlate and identify trends, patterns, and outliers within large security datasets and telemetry. Professional Qualifications: At least one professional qualification such as CISSP, CISM, SANS, or equivalent. Understanding of legislation relevant to incident response, network monitoring, and investigations Knowledge and awareness of information risk assessment and risk management. Professional Memberships: Membership of a relevant institution or body, e.g., Institute of Information Security Professionals, Council for Registered Ethical Security Testers Why You Should Join Us: - Meaningful Impact: You will be joining a team with a sense of mission at its core aiming to build a lasting legacy for future generations by securing our long-term water resilience. Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration. Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our London or Birmingham offices. Fantastic employer pension contribution of nearly 30%. 25 days' annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membership of relevant professional bodies. Up to 3 volunteering days per year. Recognition vouchers scheme rewarding your hard work. Generous shared parental leave and pay supporting your family life. Follow the link to Apply for full details about the role, please ensure you have submitted your Applications in full before the below deadline. Closing date: 23.55 on 23rd February 2025
10/02/2025
Full time
Join Ofwat's Corporate Enablers as a Head of Security Operations & Incident Response Office Location: Birmingham (B5 4UA) with hybrid working About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance - no other organisation does the work we do. It's unique and meaningful: keeping our water flowing; ensuring water bills don't cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role As the Head of Security Operations and Incident Response, you will be responsible for the Security Strategy in Ofwat, our security operations, and overseeing the monitoring and response to security threats and incidents. You will lead a high-performing team and be the primary point of contact for the leadership team and business stakeholders for any security event, ensuring comprehensive monitoring and effective response to cyber security threats across all networks, assets, and users. You will also be responsible for managing incidents related to personnel, technical, and physical security breaches, working with the appropriate stakeholders. As Head of Security Operations, you will shape response policies and processes to ensure they meet evolving needs, in line with appropriate government and other standards; including the UK Government Security Group and GovS007 security standard. You will provide reporting and insights to key stakeholders. To find more details about the role and deliverables please click Apply. About You Below are some of the key essential experience, skills & knowledge required for this post: Strong understanding of cyber security operations, monitoring, response, and incident management processes. Proven experience in incident management, incident investigation, and response. Experience in leading and coordinating a high-performing operational security team across multiple locations. Experience of creating security strategies to improve the security maturity of an organisation Proven experience and expertise in one or more of the following: SIEM systems preferably Microsoft Sentinel, network and systems security, intrusion detection/prevention, and malware analysis. Strong analytical skills, with the ability to correlate and identify trends, patterns, and outliers within large security datasets and telemetry. Professional Qualifications: At least one professional qualification such as CISSP, CISM, SANS, or equivalent. Understanding of legislation relevant to incident response, network monitoring, and investigations Knowledge and awareness of information risk assessment and risk management. Professional Memberships: Membership of a relevant institution or body, e.g., Institute of Information Security Professionals, Council for Registered Ethical Security Testers Why You Should Join Us: - Meaningful Impact: You will be joining a team with a sense of mission at its core aiming to build a lasting legacy for future generations by securing our long-term water resilience. Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration. Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our London or Birmingham offices. Fantastic employer pension contribution of nearly 30%. 25 days' annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membership of relevant professional bodies. Up to 3 volunteering days per year. Recognition vouchers scheme rewarding your hard work. Generous shared parental leave and pay supporting your family life. Follow the link to Apply for full details about the role, please ensure you have submitted your Applications in full before the below deadline. Closing date: 23.55 on 23rd February 2025
The opportunity: Technical Architect required to work on an innovative platform project providing holistic AI solutions to our internal and external audiences. This is a complex and rewarding technical architecture role covering everything from IAM through to API design through to MDM. It will require significant core architecture experience and requires a level of pragmatism and consideration when making key design decisions, considering all the trade-offs, and being able to communicate direction and reasoning to our engineers and the wider senior stakeholders. The architecture role covers the application, integration, and data domains. You will need demonstrable experience of spearheading software architecture within fast-paced teams. You will need significant experience in designing for NFRs as well as functional requirements. As well as general software architecture skills, you will need specific experience with application and infrastructure architecture components in GCP, including serverless and containerised environments. What you'll be doing: The successful candidate will be one of four technical architects responsible for the continued architecture and improvement of our platform. Your role will involve a large amount of technical architecture across the integration, application, and data model domains. You should be familiar with API design, data model design, designing for NFRs/quality attributes and making informed decisions about the architecture of the platform, considering all trade-offs and demonstrating reasoning for your decisions and directions. This is not a role for someone who doesn't also love development. Whilst we have a team of engineers, you should be from a hands-on development background, and still hold the ability to read and peer-review the code of others. You need to be a great communicator: the role will include direct interaction with our clients, who include both technical and non-technical colleagues. We keep our knowledge relevant by continually looking for fresh technologies and innovative ideas, and sharing what we've learned with the team. As an architect you would be expected to exemplify this. What we want from you: Experience and knowledge of common GCP serverless components and how these are assembled to provide robust, highly-available and performant solutions Significant experience in designing (and documenting) architectures and applications in GCP, handling a wide range of technical and non-technical constraints/NFRs/Quality Attributes Significant experience with making key design decisions/architecture decision records, considering all trade-offs, and communicating decisions with reasoning and justification to a wide range of stakeholders Significant experience in API design, documentation, and versioning, including the implementation of common GCP components Experience leading a development team from a design and technical ownership perspective In-depth knowledge of application architecture in GCP, including an understanding of appropriate technologies and patterns for a given use case Experience with estimating large-scale architecture change, identifying key risks and dependencies, forming a priorities roadmap and informing a programme/project plan In-depth knowledge and experience with designing applications in a containerised environment Hands-on development experience, ideally in Python, and familiarity with complex enterprise software and its challenges Experience of designing software to run in a multi-tenant environment Experience with data model design, simplification and standardisation Experience within complex and highly-integrated architectures comprising of disparate and 3rd party systems Written, spoken and diagrammatic communication skills, with the ability to convey technical and abstract principles Automation and quality-first mindset, including Infrastructure-as-Code languages (e.g. CloudFormation, Terraform) and advocating developer quality through unit testing, code reviews and automated tooling. If you know some of this, even better: C4 Model for Software Architecture Applying DevOps principles The application of AI (in the context of model abilities and use cases) Headless architectures, and how these interact with the BE Python, React, TypeScript, JavaScript, Java CI/CD pipeline creation and maintenance Diagrams-as-code What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day: Connect Meaningfully Inspire Creatively Include Purposefully Approach Positively Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That's why we look for people who go beyond and always push our thinking to be better than yesterday. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.
08/02/2025
Full time
The opportunity: Technical Architect required to work on an innovative platform project providing holistic AI solutions to our internal and external audiences. This is a complex and rewarding technical architecture role covering everything from IAM through to API design through to MDM. It will require significant core architecture experience and requires a level of pragmatism and consideration when making key design decisions, considering all the trade-offs, and being able to communicate direction and reasoning to our engineers and the wider senior stakeholders. The architecture role covers the application, integration, and data domains. You will need demonstrable experience of spearheading software architecture within fast-paced teams. You will need significant experience in designing for NFRs as well as functional requirements. As well as general software architecture skills, you will need specific experience with application and infrastructure architecture components in GCP, including serverless and containerised environments. What you'll be doing: The successful candidate will be one of four technical architects responsible for the continued architecture and improvement of our platform. Your role will involve a large amount of technical architecture across the integration, application, and data model domains. You should be familiar with API design, data model design, designing for NFRs/quality attributes and making informed decisions about the architecture of the platform, considering all trade-offs and demonstrating reasoning for your decisions and directions. This is not a role for someone who doesn't also love development. Whilst we have a team of engineers, you should be from a hands-on development background, and still hold the ability to read and peer-review the code of others. You need to be a great communicator: the role will include direct interaction with our clients, who include both technical and non-technical colleagues. We keep our knowledge relevant by continually looking for fresh technologies and innovative ideas, and sharing what we've learned with the team. As an architect you would be expected to exemplify this. What we want from you: Experience and knowledge of common GCP serverless components and how these are assembled to provide robust, highly-available and performant solutions Significant experience in designing (and documenting) architectures and applications in GCP, handling a wide range of technical and non-technical constraints/NFRs/Quality Attributes Significant experience with making key design decisions/architecture decision records, considering all trade-offs, and communicating decisions with reasoning and justification to a wide range of stakeholders Significant experience in API design, documentation, and versioning, including the implementation of common GCP components Experience leading a development team from a design and technical ownership perspective In-depth knowledge of application architecture in GCP, including an understanding of appropriate technologies and patterns for a given use case Experience with estimating large-scale architecture change, identifying key risks and dependencies, forming a priorities roadmap and informing a programme/project plan In-depth knowledge and experience with designing applications in a containerised environment Hands-on development experience, ideally in Python, and familiarity with complex enterprise software and its challenges Experience of designing software to run in a multi-tenant environment Experience with data model design, simplification and standardisation Experience within complex and highly-integrated architectures comprising of disparate and 3rd party systems Written, spoken and diagrammatic communication skills, with the ability to convey technical and abstract principles Automation and quality-first mindset, including Infrastructure-as-Code languages (e.g. CloudFormation, Terraform) and advocating developer quality through unit testing, code reviews and automated tooling. If you know some of this, even better: C4 Model for Software Architecture Applying DevOps principles The application of AI (in the context of model abilities and use cases) Headless architectures, and how these interact with the BE Python, React, TypeScript, JavaScript, Java CI/CD pipeline creation and maintenance Diagrams-as-code What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day: Connect Meaningfully Inspire Creatively Include Purposefully Approach Positively Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That's why we look for people who go beyond and always push our thinking to be better than yesterday. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.
Senior Data Resilience Tooling Manager Lloyds Banking Group London - hybrid working two days per week in the office & rest from home Salary & Benefits: £100,657 - £118,420 per annum (experience dependent), plus annual personal bonus, 15% employer pension contribution, flexible benefits package, private medical insurance, 30 days holiday plus bank holidays. Flexibility Works: We're extremely flexible employers, offering a range of options to suit your lifestyle including flexible hours, flex-summer holidays, flex-bank holidays, great parental support and a real focus on finding work-life balance! About us We're the Chief Data & Analytics Office (CDAO) within Lloyds Banking Group! The mission of Group Chief Data and Analytics Office is to promote, embed and commercialise Data and Analytics practice and culture across Lloyds Banking Group. The Data Resilience team is a new chapter within the Chief Data and Analytics Office. It has the responsibility to define and embed new Strategies, Operating Models and Control Frameworks to protect the Banks critical data services that our customers, colleagues and the market rely upon. Background The aim of the team is to protect our customers, colleagues & markets by ensuring we comply with the spirit of the regulatory requirements for operational resilience established by the Bank of England, FCA and PRA. The Data Resilience team have 3 main objectives: Setting up a Data Pillar: identify & define critical data assets supporting critical business processes. Finding innovative and pioneering solutions to deliver Data Pillar in ServiceNow - perhaps first in the industry. Assess level of resilience around those assets. Key part of the assignment is to define/design/test and implement tooling requirements around this. Currently we use ServiceNow and InsPi Designer but are also looking into AI automation in 2025 to reduce manual overhead. The Data Resilience team are managing the E2E delivery of Data Resilience & Data Pillar Set-up, from requirements gathering, definition, user stories, ServiceNow platform, agree solutions, do the build, testing, implementation etc About the Role As part of the Programme, we are improving and developing the Bank's Operational resilience capability around our Important Business Services in line with published FCA and PRA regulation. In the Data workstream we are developing our ServiceNow and Tooling capability to stand-up a new Data Pillar alongside our existing Technology, People, Property and Supply Chain Pillars. This will enable the Bank to understand, map its critical data assets and assess data resilience across our businesses. You'll focus on what is required to make data resilient, how the data flows, where it is stored, and how do we make the processes surrounding it resilient. This role is looking at business services, applications, assets. You'll need to understand asset classes and have a technical mindset. The role looks at how the data flow and how resilient it is, which includes understanding the elements around it, like messaging queues, batches, databases, external connections and the controls dimensions for integrity, availability and protection. This is not a Data Governance or data quality management role. Key Responsibilities: You'll lead on the implementation of ServiceNow Data Resilience, from inception of requirements to testing of solutions. You'll lead a small team to ensure the business is set up for success in using the tool and that requirements are understood and implemented in an agile way. You'll lead on the end-to-end testing cycles, refining delivered solutions and ensuring alignment with Data Resilience strategy. You'll look at how data flows from source to destination across the technology landscape and what can be done to ensure there is no data loss, data corruption, ransomware/malware attacks and the data can be recovered within the impact tolerance of Important Business Services. You'll understand upcoming regulatory requirements that will impact Data Resilience and the tooling solution (DORA, CTP, Outsourcing and Operational Resilience Regulations etc.). You'll support the establishment of controls and assessment frameworks that identify data vulnerabilities across a complex data and technical landscape (e.g., on premise, 3rd party, middleware, databases, 3rd party applications, messaging queues, data feeds, data connections, APIs, batches, and cloud environments). You'll support the embedding of data assessments engaging a large and diverse stakeholder group including target operating model design, data resilience MI design, data resilience RCSA design, changes to operational resilience, data security, technology, and data policies to embed the standards governing data resilience. You'll analyse outcomes of data resilience annual assessments and identify vulnerabilities from a data perspective across availability, integrity, and security of data. You'll support the creation of data lineage using Ins-Pi and ServiceNow outlining the applications required for each step of the journey, upstream and downstream applications, how data moves in transit or is held at rest across the technology landscape. You'll present findings at senior Governance forums and help drive/shape the execution plan to remediate vulnerabilities next year. What we're looking for We'd welcome applicants from diverse cultural and technological backgrounds, however financial services exposure will be important for this position. We will need to see evidence of the following in your CV: Expert level of understanding of ServiceNow GRC, with experience of implementing bespoke modules. Experience of managing SME's including Solution Architects, Business Analysts & QA Testers. Experience in identifying data resiliency issues on middleware components e.g. batches, messaging queues, third party data connections, encryption, data recovery & backup, data vaulting, data integrity, and cloud technologies. Financial Services experience and exposure to understanding some but not all; payments, cards, pensions, insurance, markets, trade & settlement, logon customer journeys. Technical knowledge of FCA, PRA, EBA guidelines on operational resilience. Strong experience in managing risks and controls. Ability to present to C-Suite level executives and explain complex detail in a consumable format. Desirable (but please apply if you don't have them!) Exposure to Ins-pi Designer for drawing data lineage. Strong experience in batches, messaging queues, third party data connections, encryption, data recovery & backup, data vaulting, data integrity and cloud technologies is essential. Strong experience in Disaster Recovery, back-up and restore, cyber threats and monitoring, data encryption domains. About working for us We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
08/02/2025
Full time
Senior Data Resilience Tooling Manager Lloyds Banking Group London - hybrid working two days per week in the office & rest from home Salary & Benefits: £100,657 - £118,420 per annum (experience dependent), plus annual personal bonus, 15% employer pension contribution, flexible benefits package, private medical insurance, 30 days holiday plus bank holidays. Flexibility Works: We're extremely flexible employers, offering a range of options to suit your lifestyle including flexible hours, flex-summer holidays, flex-bank holidays, great parental support and a real focus on finding work-life balance! About us We're the Chief Data & Analytics Office (CDAO) within Lloyds Banking Group! The mission of Group Chief Data and Analytics Office is to promote, embed and commercialise Data and Analytics practice and culture across Lloyds Banking Group. The Data Resilience team is a new chapter within the Chief Data and Analytics Office. It has the responsibility to define and embed new Strategies, Operating Models and Control Frameworks to protect the Banks critical data services that our customers, colleagues and the market rely upon. Background The aim of the team is to protect our customers, colleagues & markets by ensuring we comply with the spirit of the regulatory requirements for operational resilience established by the Bank of England, FCA and PRA. The Data Resilience team have 3 main objectives: Setting up a Data Pillar: identify & define critical data assets supporting critical business processes. Finding innovative and pioneering solutions to deliver Data Pillar in ServiceNow - perhaps first in the industry. Assess level of resilience around those assets. Key part of the assignment is to define/design/test and implement tooling requirements around this. Currently we use ServiceNow and InsPi Designer but are also looking into AI automation in 2025 to reduce manual overhead. The Data Resilience team are managing the E2E delivery of Data Resilience & Data Pillar Set-up, from requirements gathering, definition, user stories, ServiceNow platform, agree solutions, do the build, testing, implementation etc About the Role As part of the Programme, we are improving and developing the Bank's Operational resilience capability around our Important Business Services in line with published FCA and PRA regulation. In the Data workstream we are developing our ServiceNow and Tooling capability to stand-up a new Data Pillar alongside our existing Technology, People, Property and Supply Chain Pillars. This will enable the Bank to understand, map its critical data assets and assess data resilience across our businesses. You'll focus on what is required to make data resilient, how the data flows, where it is stored, and how do we make the processes surrounding it resilient. This role is looking at business services, applications, assets. You'll need to understand asset classes and have a technical mindset. The role looks at how the data flow and how resilient it is, which includes understanding the elements around it, like messaging queues, batches, databases, external connections and the controls dimensions for integrity, availability and protection. This is not a Data Governance or data quality management role. Key Responsibilities: You'll lead on the implementation of ServiceNow Data Resilience, from inception of requirements to testing of solutions. You'll lead a small team to ensure the business is set up for success in using the tool and that requirements are understood and implemented in an agile way. You'll lead on the end-to-end testing cycles, refining delivered solutions and ensuring alignment with Data Resilience strategy. You'll look at how data flows from source to destination across the technology landscape and what can be done to ensure there is no data loss, data corruption, ransomware/malware attacks and the data can be recovered within the impact tolerance of Important Business Services. You'll understand upcoming regulatory requirements that will impact Data Resilience and the tooling solution (DORA, CTP, Outsourcing and Operational Resilience Regulations etc.). You'll support the establishment of controls and assessment frameworks that identify data vulnerabilities across a complex data and technical landscape (e.g., on premise, 3rd party, middleware, databases, 3rd party applications, messaging queues, data feeds, data connections, APIs, batches, and cloud environments). You'll support the embedding of data assessments engaging a large and diverse stakeholder group including target operating model design, data resilience MI design, data resilience RCSA design, changes to operational resilience, data security, technology, and data policies to embed the standards governing data resilience. You'll analyse outcomes of data resilience annual assessments and identify vulnerabilities from a data perspective across availability, integrity, and security of data. You'll support the creation of data lineage using Ins-Pi and ServiceNow outlining the applications required for each step of the journey, upstream and downstream applications, how data moves in transit or is held at rest across the technology landscape. You'll present findings at senior Governance forums and help drive/shape the execution plan to remediate vulnerabilities next year. What we're looking for We'd welcome applicants from diverse cultural and technological backgrounds, however financial services exposure will be important for this position. We will need to see evidence of the following in your CV: Expert level of understanding of ServiceNow GRC, with experience of implementing bespoke modules. Experience of managing SME's including Solution Architects, Business Analysts & QA Testers. Experience in identifying data resiliency issues on middleware components e.g. batches, messaging queues, third party data connections, encryption, data recovery & backup, data vaulting, data integrity, and cloud technologies. Financial Services experience and exposure to understanding some but not all; payments, cards, pensions, insurance, markets, trade & settlement, logon customer journeys. Technical knowledge of FCA, PRA, EBA guidelines on operational resilience. Strong experience in managing risks and controls. Ability to present to C-Suite level executives and explain complex detail in a consumable format. Desirable (but please apply if you don't have them!) Exposure to Ins-pi Designer for drawing data lineage. Strong experience in batches, messaging queues, third party data connections, encryption, data recovery & backup, data vaulting, data integrity and cloud technologies is essential. Strong experience in Disaster Recovery, back-up and restore, cyber threats and monitoring, data encryption domains. About working for us We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
M365 Engineer / SharePoint Developer (Contract) 250/day (Outside IR35) Leeds This role will join the M365 team and work alongside the lead administrator and Digital Workplace Lead to design and deliver high quality solutions. The M365 Engineer will engage with business stakeholders to understand requirements, producing high level technical solution designs as well as define architectural topologies. The ideal candidate will be based locally to the client's head office in Leeds and be able to commute in 2-3 times per week. Details: M365 Engineer / SharePoint Developer 6 months (initial contract) 250/day (Outside IR35) Leeds (hybrid remote) Start date - 17/02/2025 The scope of the role will be to : Delivering technical implementations and championing Microsoft 365 based solutions, embracing 'out of the box' functionality where possible. Design and delivery of SharePoint solutions, in line with business objectives, and designing new solutions or areas of the intranet. Attend regular meetings with the M365 and wider IT teams to manage the progress of incidents, continuous improvements, and projects Liaise with 3rd party Microsoft Business partners to help support the delivery of M365 products into the organisation. Actively contribute to the M365 team by knowledge sharing and supporting other team members Build successful relationships with all key stakeholders. Key skills we're looking for: Strong understanding and knowledge of SharePoint including architecture, configuration, and customer processes. Experience using PowerShell Experience in the development of PowerApps. Understanding of Power Platform, Azure, Power Automate and Dataverse. Strong problem-solving skills and attention to detail. Experience in managing Microsoft 365 projects throughout the entire lifecycle, from initiation to completion, ensuring delivery within scope and schedule. Adept at conveying complex technical information to both technical and non-technical stakeholders. Maintain excellent working knowledge of the M365 suite, and all required tools and products. If you're an M 65 Engineer with experience in SharePoint Development, please click APPLY! In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
07/02/2025
Contractor
M365 Engineer / SharePoint Developer (Contract) 250/day (Outside IR35) Leeds This role will join the M365 team and work alongside the lead administrator and Digital Workplace Lead to design and deliver high quality solutions. The M365 Engineer will engage with business stakeholders to understand requirements, producing high level technical solution designs as well as define architectural topologies. The ideal candidate will be based locally to the client's head office in Leeds and be able to commute in 2-3 times per week. Details: M365 Engineer / SharePoint Developer 6 months (initial contract) 250/day (Outside IR35) Leeds (hybrid remote) Start date - 17/02/2025 The scope of the role will be to : Delivering technical implementations and championing Microsoft 365 based solutions, embracing 'out of the box' functionality where possible. Design and delivery of SharePoint solutions, in line with business objectives, and designing new solutions or areas of the intranet. Attend regular meetings with the M365 and wider IT teams to manage the progress of incidents, continuous improvements, and projects Liaise with 3rd party Microsoft Business partners to help support the delivery of M365 products into the organisation. Actively contribute to the M365 team by knowledge sharing and supporting other team members Build successful relationships with all key stakeholders. Key skills we're looking for: Strong understanding and knowledge of SharePoint including architecture, configuration, and customer processes. Experience using PowerShell Experience in the development of PowerApps. Understanding of Power Platform, Azure, Power Automate and Dataverse. Strong problem-solving skills and attention to detail. Experience in managing Microsoft 365 projects throughout the entire lifecycle, from initiation to completion, ensuring delivery within scope and schedule. Adept at conveying complex technical information to both technical and non-technical stakeholders. Maintain excellent working knowledge of the M365 suite, and all required tools and products. If you're an M 65 Engineer with experience in SharePoint Development, please click APPLY! In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
IT Service Desk Apprentice Location: Vesty Business Park, Vesty Road, Bootle, L30 1NY Qualification; Level 3 Information Communications Technician 17,500 starting salary Ref: 1182 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. When you join our IT Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come and join a high-performing team that are dedicated to complex and critical tasks. Help us build and keep the nation's critical infrastructure connected and protected. What you'll do: Provision of 1ST, 2nd and 3rd line remote and in person IT support of End User Compute environment, software distribution and software packaging. Taking ownership for all incidents and requests Initial incident triage of all requests Maintaining the rapport with customers by displaying a detailed understanding of their support requirements Maintaining high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Learn and follow the Escalations Procedure and understanding the process Ensuring timely call resolution to achieve Service Level Agreements Learn how to document existing IT solutions and processes Identify improvements to existing IT solutions and process Install, configure, upgrade and support hardware such as laptops, desktops, printers and telephony Incident, Service Request & Asset management Provide excellent customer service and support to ensure timely and effective resolution of user issues. Implement industry-accepted security baselines and provide compliance reporting. Evaluate user requirements and recommend technical solutions. Monitor and analyse computer system performance and capacity, and provide recommendations for improving the computing infrastructure. Who you are & what to prepare for: This role would suit someone who is passionate about ICT, troubleshooting and enjoy problem solving. We don't require individuals with experience as we will provide full training in all aspects of the role to ensuring safe working practises are met. We are looking for candidates with the right attitude, commitment, and desire to learn Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Our customer service is critical to our users and the services we provide and having a flare for customer service is an important trait to be successful in the role. You will need to have strong problems solving and attention skills. Communication is vital; you will need to be an effective communicator both in writing and verbally The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject Must be eligible to work in the UK Must be over the age of 18 by September 2025 Be able to pass government vetting and Security Clearance Programme Specifics: This apprenticeship is typically 24 months in duration Starting salary of 17,500 which will increase throughout the duration of the programme The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Bragd will support you in obtaining your qualification You will be required to work onsite at our Liverpool location specified. On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career You will be mentored by colleagues, supervisors, managers and tutors throughout the programme What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. (url removed) are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
07/02/2025
Full time
IT Service Desk Apprentice Location: Vesty Business Park, Vesty Road, Bootle, L30 1NY Qualification; Level 3 Information Communications Technician 17,500 starting salary Ref: 1182 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. When you join our IT Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come and join a high-performing team that are dedicated to complex and critical tasks. Help us build and keep the nation's critical infrastructure connected and protected. What you'll do: Provision of 1ST, 2nd and 3rd line remote and in person IT support of End User Compute environment, software distribution and software packaging. Taking ownership for all incidents and requests Initial incident triage of all requests Maintaining the rapport with customers by displaying a detailed understanding of their support requirements Maintaining high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Learn and follow the Escalations Procedure and understanding the process Ensuring timely call resolution to achieve Service Level Agreements Learn how to document existing IT solutions and processes Identify improvements to existing IT solutions and process Install, configure, upgrade and support hardware such as laptops, desktops, printers and telephony Incident, Service Request & Asset management Provide excellent customer service and support to ensure timely and effective resolution of user issues. Implement industry-accepted security baselines and provide compliance reporting. Evaluate user requirements and recommend technical solutions. Monitor and analyse computer system performance and capacity, and provide recommendations for improving the computing infrastructure. Who you are & what to prepare for: This role would suit someone who is passionate about ICT, troubleshooting and enjoy problem solving. We don't require individuals with experience as we will provide full training in all aspects of the role to ensuring safe working practises are met. We are looking for candidates with the right attitude, commitment, and desire to learn Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Our customer service is critical to our users and the services we provide and having a flare for customer service is an important trait to be successful in the role. You will need to have strong problems solving and attention skills. Communication is vital; you will need to be an effective communicator both in writing and verbally The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject Must be eligible to work in the UK Must be over the age of 18 by September 2025 Be able to pass government vetting and Security Clearance Programme Specifics: This apprenticeship is typically 24 months in duration Starting salary of 17,500 which will increase throughout the duration of the programme The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Bragd will support you in obtaining your qualification You will be required to work onsite at our Liverpool location specified. On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career You will be mentored by colleagues, supervisors, managers and tutors throughout the programme What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. (url removed) are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
Sales Engineer - Leeds (monthly) - 70k OTE We are recruiting for one of the most exciting managed services providers globally, delivering cutting-edge data protection services to a variety of industry verticals. They have aligned themselves to a single global vendor offering managed services around their offering. The vendor revenue is over 600m and is growing 47% year on year and they are only just getting started! The business has built a UK & US team of over 100 people and are continue to expand and remain the market leader. Last year they hired their first Senior Sales Engineer, with over 15 years in the IT channel he has led SE functions for several significant brands. Due to demand they need to recruit for his team to support the ongoing growth of the business. The role - Sales Engineer: As a sales engineer, you'll use your technical knowledge along with sales skills to provide advice and support Supporting UK customers with delivering and designing solutions. Working alongside the sales team to deliver demos and POC's for customers. Engage with sales, marketing, and partners to deliver exceptional customer experience. Attend trade shows and events. Requirements: Minimum of 2 years experience in the IT channel (either pre-sales, engineering or 2nd/3rd line support experience) Experience speaking to end-user customers Cyber security experience would be beneficial but not a necessity. Based within 2 hours of Leeds (In the office twice a month)
07/02/2025
Full time
Sales Engineer - Leeds (monthly) - 70k OTE We are recruiting for one of the most exciting managed services providers globally, delivering cutting-edge data protection services to a variety of industry verticals. They have aligned themselves to a single global vendor offering managed services around their offering. The vendor revenue is over 600m and is growing 47% year on year and they are only just getting started! The business has built a UK & US team of over 100 people and are continue to expand and remain the market leader. Last year they hired their first Senior Sales Engineer, with over 15 years in the IT channel he has led SE functions for several significant brands. Due to demand they need to recruit for his team to support the ongoing growth of the business. The role - Sales Engineer: As a sales engineer, you'll use your technical knowledge along with sales skills to provide advice and support Supporting UK customers with delivering and designing solutions. Working alongside the sales team to deliver demos and POC's for customers. Engage with sales, marketing, and partners to deliver exceptional customer experience. Attend trade shows and events. Requirements: Minimum of 2 years experience in the IT channel (either pre-sales, engineering or 2nd/3rd line support experience) Experience speaking to end-user customers Cyber security experience would be beneficial but not a necessity. Based within 2 hours of Leeds (In the office twice a month)