We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
18/12/2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
28/03/2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
27/02/2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
3rd Line Infrastructure Engineer - Exciting Opportunity (MUST BE DV CLEARED) Are you an experienced 3rd Line OS Core Engineer looking for a challenging role in a dynamic IT environment? Do you have a strong background in Windows Server, Active Directory, and IT service management tools ? If so, we want to hear from you! Your Role As a 3rd Line Infrastructure Engineer , you will be part of a team supporting high-profile users while ensuring the smooth operation of enterprise infrastructure systems . You will play a key role in monitoring, troubleshooting, and resolving incidents using Event Management and IT Service Management (ITSM) tools . This position requires shift working (07:00 - 15:00 or 11:00 - 19:00) and travel to customer sites as needed . Key Responsibilities Technical Support & Troubleshooting - Provide 3rd Line support for Windows Server, Active Directory, and IT infrastructure . Event Management & Monitoring - Utilise SolarWinds and SCOM for system monitoring, incident triage, and escalation. Security & Endpoint Management - Work with Trellix (McAfee) and MECM/SCCM for system security and patch management . SQL & Directory Services - Support and manage Active Directory, SQL databases, and ITSM tools to maintain infrastructure integrity. Customer & Stakeholder Engagement - Provide technical guidance and support to users and key stakeholders in a high-profile environment. Required Skills & Technologies MUST HAVE CURRENT ACTIVE DV vCentre - Experience managing virtualised environments . Event Management Tools - Strong knowledge of SolarWinds and SCOM for proactive system monitoring. Security & Patch Management - Hands-on experience with Trellix (McAfee), MECM, and SCCM . ITSM Tooling - Familiarity with IT service management processes and tools . Active Directory & Windows Server - Expertise in user administration, group policies, and system troubleshooting . SQL Database Management - Ability to support database-driven applications and services . This is a fantastic opportunity to join a team working in a critical infrastructure environment . If you have a strong Windows Server and IT operations background , along with experience in event management and security tooling , we would love to hear from you!
24/03/2025
Contractor
3rd Line Infrastructure Engineer - Exciting Opportunity (MUST BE DV CLEARED) Are you an experienced 3rd Line OS Core Engineer looking for a challenging role in a dynamic IT environment? Do you have a strong background in Windows Server, Active Directory, and IT service management tools ? If so, we want to hear from you! Your Role As a 3rd Line Infrastructure Engineer , you will be part of a team supporting high-profile users while ensuring the smooth operation of enterprise infrastructure systems . You will play a key role in monitoring, troubleshooting, and resolving incidents using Event Management and IT Service Management (ITSM) tools . This position requires shift working (07:00 - 15:00 or 11:00 - 19:00) and travel to customer sites as needed . Key Responsibilities Technical Support & Troubleshooting - Provide 3rd Line support for Windows Server, Active Directory, and IT infrastructure . Event Management & Monitoring - Utilise SolarWinds and SCOM for system monitoring, incident triage, and escalation. Security & Endpoint Management - Work with Trellix (McAfee) and MECM/SCCM for system security and patch management . SQL & Directory Services - Support and manage Active Directory, SQL databases, and ITSM tools to maintain infrastructure integrity. Customer & Stakeholder Engagement - Provide technical guidance and support to users and key stakeholders in a high-profile environment. Required Skills & Technologies MUST HAVE CURRENT ACTIVE DV vCentre - Experience managing virtualised environments . Event Management Tools - Strong knowledge of SolarWinds and SCOM for proactive system monitoring. Security & Patch Management - Hands-on experience with Trellix (McAfee), MECM, and SCCM . ITSM Tooling - Familiarity with IT service management processes and tools . Active Directory & Windows Server - Expertise in user administration, group policies, and system troubleshooting . SQL Database Management - Ability to support database-driven applications and services . This is a fantastic opportunity to join a team working in a critical infrastructure environment . If you have a strong Windows Server and IT operations background , along with experience in event management and security tooling , we would love to hear from you!
I am currently supporting a client who is looking to supplement their current 3rd line team with a 3rd line support engineer, mainly to assist with current workload but also share insights of past experiences and support current team with any skills shortage. This is an excellent opportunity for an experienced engineer to play a key role in delivering high-level technical support and gain experience of mentoring/upskilling colleagues. Key Responsibilities: - Provide 3rd line technical support across a variety of technologies including O365/M365, Windows Server environments, and network infrastructure. - Troubleshoot and resolve complex technical issues, escalating when necessary. - Manage and maintain Group Policy, Active Directory, and other Windows-based services. - Perform basic WAN/LAN troubleshooting and support network infrastructure, including routers, switches, and wireless access points. - Support and manage firewall configurations and security best practices. - Work closely with 1st and 2nd line support teams to ensure smooth escalation and resolution of issues. - Participate in system upgrades, patching, and infrastructure improvement projects. - Support junior team members and assist with upskilling colleagues alongside technical service manager. Desirable: - Certifications such as Microsoft (MCSA/MCSE), CompTIA Network+, or relevant firewall vendor certifications (e.g., Cisco, Fortinet, Sophos). - Experience in virtualization technologies (e.g., VMware, Hyper-V) would be advantageous. Contract details: - 3month initial contract - Hybrid working - 2/3 days in/2/3 days home - Outside IR35 Please apply for consideration.
24/03/2025
Seasonal
I am currently supporting a client who is looking to supplement their current 3rd line team with a 3rd line support engineer, mainly to assist with current workload but also share insights of past experiences and support current team with any skills shortage. This is an excellent opportunity for an experienced engineer to play a key role in delivering high-level technical support and gain experience of mentoring/upskilling colleagues. Key Responsibilities: - Provide 3rd line technical support across a variety of technologies including O365/M365, Windows Server environments, and network infrastructure. - Troubleshoot and resolve complex technical issues, escalating when necessary. - Manage and maintain Group Policy, Active Directory, and other Windows-based services. - Perform basic WAN/LAN troubleshooting and support network infrastructure, including routers, switches, and wireless access points. - Support and manage firewall configurations and security best practices. - Work closely with 1st and 2nd line support teams to ensure smooth escalation and resolution of issues. - Participate in system upgrades, patching, and infrastructure improvement projects. - Support junior team members and assist with upskilling colleagues alongside technical service manager. Desirable: - Certifications such as Microsoft (MCSA/MCSE), CompTIA Network+, or relevant firewall vendor certifications (e.g., Cisco, Fortinet, Sophos). - Experience in virtualization technologies (e.g., VMware, Hyper-V) would be advantageous. Contract details: - 3month initial contract - Hybrid working - 2/3 days in/2/3 days home - Outside IR35 Please apply for consideration.
NEW NETWORK INFRASTRUCTURE ENGINEER - MSP JOB AVAILABLE NEAR WEMBLEY, GREATER LONDON Hybrid Working - 2-3 days in the office Paid travel expenses for client site meetings in London Fantastic company environment / culture Opportunities to progress and learn new skills THE COMPANY OVERVIEW We are searching for a bright and experienced Network Infrastructure Engineer MSP to join a very well-established IT Solutions business based in Wembley, Greater London. You will be joining a technology business with over 20 years experience in fully managed end-to-end IT services for an array of clients. Their areas of expertise include cyber security, private cloud hosting, ShareFile, Microsoft 365, IT Support, etc. They have teams in the UK and across Asia and they are looking to add new talent to their team in Wembley. Being based on the West side of London. They are commutable from parts of Middlesex, London, Surrey, Berkshire, Hertfordshire, Bedfordshire, and probably a few other counties if you ve got good train links into London! THE JOB As a Network Infrastructure Engineer MSP you will continuously assist with 2nd and 3rd line technical support to existing customers. This will predominantly be on the phone and remote, but it may also involve onsite attendance where necessary. You will aim to resolve user problems, whilst working closely with senior engineers / managers to maintain and improve the customer service experience. This job is not limited to support. We are always looking to improve our technology, and this is where our talented IT Engineers come in. You will be involved in maintaining network infrastructure (Cisco / Juniper) at the data centre, as well as assisting with design and development of IT infrastructure. WHAT IS REQUIRED FROM YOU Previous Network Engineering experience is a must. End to end IT support, technical support experience. Experience in helpdesk support, 2nd Line support, and ideally up to 3rd Line Support. CCNA qualified. CCNP would be beneficial. Network Infrastructure capabilities, using Cisco and Juniper. An understanding of vendor technologies Microsoft, Citrix, HP, etc. Strong communication skills for customer relationship development.
24/03/2025
Full time
NEW NETWORK INFRASTRUCTURE ENGINEER - MSP JOB AVAILABLE NEAR WEMBLEY, GREATER LONDON Hybrid Working - 2-3 days in the office Paid travel expenses for client site meetings in London Fantastic company environment / culture Opportunities to progress and learn new skills THE COMPANY OVERVIEW We are searching for a bright and experienced Network Infrastructure Engineer MSP to join a very well-established IT Solutions business based in Wembley, Greater London. You will be joining a technology business with over 20 years experience in fully managed end-to-end IT services for an array of clients. Their areas of expertise include cyber security, private cloud hosting, ShareFile, Microsoft 365, IT Support, etc. They have teams in the UK and across Asia and they are looking to add new talent to their team in Wembley. Being based on the West side of London. They are commutable from parts of Middlesex, London, Surrey, Berkshire, Hertfordshire, Bedfordshire, and probably a few other counties if you ve got good train links into London! THE JOB As a Network Infrastructure Engineer MSP you will continuously assist with 2nd and 3rd line technical support to existing customers. This will predominantly be on the phone and remote, but it may also involve onsite attendance where necessary. You will aim to resolve user problems, whilst working closely with senior engineers / managers to maintain and improve the customer service experience. This job is not limited to support. We are always looking to improve our technology, and this is where our talented IT Engineers come in. You will be involved in maintaining network infrastructure (Cisco / Juniper) at the data centre, as well as assisting with design and development of IT infrastructure. WHAT IS REQUIRED FROM YOU Previous Network Engineering experience is a must. End to end IT support, technical support experience. Experience in helpdesk support, 2nd Line support, and ideally up to 3rd Line Support. CCNA qualified. CCNP would be beneficial. Network Infrastructure capabilities, using Cisco and Juniper. An understanding of vendor technologies Microsoft, Citrix, HP, etc. Strong communication skills for customer relationship development.
Job Title: IT & Cyber Security Specialist / IT Manager Job Overview We are seeking an IT & Cyber Security Specialist / IT Manager to oversee the client's IT infrastructure, cybersecurity compliance, disaster recovery, and IT governance. This role requires both strategic planning and hands-on technical expertise to maintain network security, Windows Server environments, virtualization, cloud infrastructure, and business continuity planning (BCP/DR). The ideal candidate will have a strong technical background in IT operations, Windows Server administration, VMware ESXi, Azure, firewall security, and IT risk management, ensuring the stability, security, and efficiency of the client's IT environment. Key Responsibilities 1. IT Infrastructure & Network Management Windows Server & Virtualization: Manage and maintain Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP, and VMware ESXi environments. Network Administration & Security: Oversee firewalls (Cisco, Fortinet), VPNs, VLAN configurations, and network security policies to ensure a secure IT environment. Cloud Services & Microsoft 365: Manage Azure AD, Microsoft 365, Exchange Online, OneDrive, and SharePoint, ensuring smooth cloud operations. IT Asset Management: Oversee procurement, lifecycle management, and documentation of IT hardware and software. 2. Cybersecurity & IT Governance Security Compliance & Risk Management: Align IT security frameworks with PRA, FCA, GDPR, ISO 27001, and NIST guidelines. Threat & Incident Management: Conduct regular risk assessments, penetration testing, vulnerability scanning, and incident response to mitigate cyber threats. Firewall & Network Security: Configure, monitor, and secure firewalls and intrusion detection systems (IDS/IPS) to prevent security breaches. Third-Party Risk Management: Evaluate and manage outsourced IT services and vendor security compliance. 3. Business Continuity & Disaster Recovery (BCP/DR) Backup & Recovery Strategy: Implement and maintain BCP & DR plans, ensuring data integrity through Veeam, Commvault, or equivalent backup solutions. Failover Network & Redundancy: Ensure network failover solutions (Leased Line + FTTP redundancy) are in place to maintain uptime. IT Resilience & Disaster Simulation: Regularly test DR plans and conduct IT continuity drills to minimize downtime risks. 4. IT Operations & End-User Support Helpdesk & IT Support: Provide 1st, 2nd, and 3rd-line IT support, resolving user issues related to Windows, networking, and applications. Onboarding & Offboarding: Manage system access, permissions, and ID provisioning for new employees. IT Documentation & SOPs: Maintain comprehensive IT policies, security procedures, and compliance documentation. 5. Vendor & Project Management IT Budget & Procurement: Assist in managing the IT budget, sourcing new technologies, and handling vendor negotiations. IT Infrastructure Projects: Lead server upgrades, security enhancements, cloud migrations, and infrastructure expansion. Qualifications & Requirements Essential Qualifications: A minimum of 5 years of experience in IT infrastructure, cybersecurity, and business continuity. Expertise in Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP. Experience with virtualization (VMware ESXi, Hyper-V) and cloud services (Azure, Microsoft 365). Hands-on experience with firewalls (Cisco, Fortinet), VPNs, IDS/IPS security, and network administration. Strong PRA, FCA, GDPR, ISO 27001, and NIST compliance knowledge. Experience in BCP/DR planning, backup strategies (Veeam, Commvault), and IT risk management. Strong troubleshooting and problem-solving skills. Fluent English communication skills (both written and verbal). Desirable Qualifications: Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP), Cisco Certified Network Administrator (CCNA). Experience implementing Zero Trust security frameworks and SIEM solutions (Splunk, Sentinel, ELK Stack). Financial sector IT security experience is a plus.
24/03/2025
Full time
Job Title: IT & Cyber Security Specialist / IT Manager Job Overview We are seeking an IT & Cyber Security Specialist / IT Manager to oversee the client's IT infrastructure, cybersecurity compliance, disaster recovery, and IT governance. This role requires both strategic planning and hands-on technical expertise to maintain network security, Windows Server environments, virtualization, cloud infrastructure, and business continuity planning (BCP/DR). The ideal candidate will have a strong technical background in IT operations, Windows Server administration, VMware ESXi, Azure, firewall security, and IT risk management, ensuring the stability, security, and efficiency of the client's IT environment. Key Responsibilities 1. IT Infrastructure & Network Management Windows Server & Virtualization: Manage and maintain Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP, and VMware ESXi environments. Network Administration & Security: Oversee firewalls (Cisco, Fortinet), VPNs, VLAN configurations, and network security policies to ensure a secure IT environment. Cloud Services & Microsoft 365: Manage Azure AD, Microsoft 365, Exchange Online, OneDrive, and SharePoint, ensuring smooth cloud operations. IT Asset Management: Oversee procurement, lifecycle management, and documentation of IT hardware and software. 2. Cybersecurity & IT Governance Security Compliance & Risk Management: Align IT security frameworks with PRA, FCA, GDPR, ISO 27001, and NIST guidelines. Threat & Incident Management: Conduct regular risk assessments, penetration testing, vulnerability scanning, and incident response to mitigate cyber threats. Firewall & Network Security: Configure, monitor, and secure firewalls and intrusion detection systems (IDS/IPS) to prevent security breaches. Third-Party Risk Management: Evaluate and manage outsourced IT services and vendor security compliance. 3. Business Continuity & Disaster Recovery (BCP/DR) Backup & Recovery Strategy: Implement and maintain BCP & DR plans, ensuring data integrity through Veeam, Commvault, or equivalent backup solutions. Failover Network & Redundancy: Ensure network failover solutions (Leased Line + FTTP redundancy) are in place to maintain uptime. IT Resilience & Disaster Simulation: Regularly test DR plans and conduct IT continuity drills to minimize downtime risks. 4. IT Operations & End-User Support Helpdesk & IT Support: Provide 1st, 2nd, and 3rd-line IT support, resolving user issues related to Windows, networking, and applications. Onboarding & Offboarding: Manage system access, permissions, and ID provisioning for new employees. IT Documentation & SOPs: Maintain comprehensive IT policies, security procedures, and compliance documentation. 5. Vendor & Project Management IT Budget & Procurement: Assist in managing the IT budget, sourcing new technologies, and handling vendor negotiations. IT Infrastructure Projects: Lead server upgrades, security enhancements, cloud migrations, and infrastructure expansion. Qualifications & Requirements Essential Qualifications: A minimum of 5 years of experience in IT infrastructure, cybersecurity, and business continuity. Expertise in Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP. Experience with virtualization (VMware ESXi, Hyper-V) and cloud services (Azure, Microsoft 365). Hands-on experience with firewalls (Cisco, Fortinet), VPNs, IDS/IPS security, and network administration. Strong PRA, FCA, GDPR, ISO 27001, and NIST compliance knowledge. Experience in BCP/DR planning, backup strategies (Veeam, Commvault), and IT risk management. Strong troubleshooting and problem-solving skills. Fluent English communication skills (both written and verbal). Desirable Qualifications: Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP), Cisco Certified Network Administrator (CCNA). Experience implementing Zero Trust security frameworks and SIEM solutions (Splunk, Sentinel, ELK Stack). Financial sector IT security experience is a plus.
Technical Operations Engineer Our client are a UK leading EV manufacturer who are one of the UK's fastest growing companies. We are looking for a support engineer to work on the helpdesk of the business providing technical support both in the UK and internationally. Key Responsibilities Provide technical support to customers working in a team helpdesk environment React to monitoring alerts and support partners in line with agreed SLA's Liaise with relevant 3rd party suppliers Troubleshooting and fault finding remote devices ensuring each customer is dealt with in a timely manner Essential Experience Previous experience working within a helpdesk technical support capacity Willingness to learn the company products and attend training courses where applicable Experience working shift patters or flexibility to do so (some night shift rota work)
24/03/2025
Full time
Technical Operations Engineer Our client are a UK leading EV manufacturer who are one of the UK's fastest growing companies. We are looking for a support engineer to work on the helpdesk of the business providing technical support both in the UK and internationally. Key Responsibilities Provide technical support to customers working in a team helpdesk environment React to monitoring alerts and support partners in line with agreed SLA's Liaise with relevant 3rd party suppliers Troubleshooting and fault finding remote devices ensuring each customer is dealt with in a timely manner Essential Experience Previous experience working within a helpdesk technical support capacity Willingness to learn the company products and attend training courses where applicable Experience working shift patters or flexibility to do so (some night shift rota work)
1st Line Support Engineer - IT Managed Services A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents Answer service desk calls and log tickets on their PSA (Professional Services Automation software) Provide regular and clear communication with customers regarding ticket status and expected resolution times. Produce and maintain accurate technical documentation Assist with the deployment of client and internal projects when required Requirements: Previous experience working within a 1st Line role, ideally within an IT Services environment Posses excellent customer service skills, with the ability to break down technical terms Excellent troubleshooting, analytical and problem solving skills Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. Basic hardware knowledge In return, they are offering 26,000 - 30,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours (Office location - Central London) Some flexibility to work from home
24/03/2025
Full time
1st Line Support Engineer - IT Managed Services A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents Answer service desk calls and log tickets on their PSA (Professional Services Automation software) Provide regular and clear communication with customers regarding ticket status and expected resolution times. Produce and maintain accurate technical documentation Assist with the deployment of client and internal projects when required Requirements: Previous experience working within a 1st Line role, ideally within an IT Services environment Posses excellent customer service skills, with the ability to break down technical terms Excellent troubleshooting, analytical and problem solving skills Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. Basic hardware knowledge In return, they are offering 26,000 - 30,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours (Office location - Central London) Some flexibility to work from home
Role: 3rd Line Support Engineer Salary: 45,000 - 55,000 per annum, plus company benefits Location: Northampton (on-site working) As an accomplished 3rd Line Engineer, you will be responsible for providing 3rd line support to customers ensuring that incidents, service requests and updates are logged and processed quickly. You will act as a point of escalation for 1st and 2nd Line support, ensuring strong communication is maintained throughout. The client is looking for a generalist, and a good all-rounder who has supported a wide range of technologies in different capacities (rather than a specialist who has focused on one area). Skills & experience required - Excellent 3rd line IT support experience All round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server Good knowledge of Windows desktop operating systems Good knowledge and experience with supporting Dell and HP server / blade hardware Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous Please be aware that this role will be on-site during your probation period, and will then move to a hybrid working model thereafter. It is vital that you are local to the Northampton area due to the requirement of being onsite. If you would like to join a rapidly growing tech solutions business and take your IT Support career to the next level - please submit your application to Jackie Dean at Jumar for consideration. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce
24/03/2025
Full time
Role: 3rd Line Support Engineer Salary: 45,000 - 55,000 per annum, plus company benefits Location: Northampton (on-site working) As an accomplished 3rd Line Engineer, you will be responsible for providing 3rd line support to customers ensuring that incidents, service requests and updates are logged and processed quickly. You will act as a point of escalation for 1st and 2nd Line support, ensuring strong communication is maintained throughout. The client is looking for a generalist, and a good all-rounder who has supported a wide range of technologies in different capacities (rather than a specialist who has focused on one area). Skills & experience required - Excellent 3rd line IT support experience All round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server Good knowledge of Windows desktop operating systems Good knowledge and experience with supporting Dell and HP server / blade hardware Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous Please be aware that this role will be on-site during your probation period, and will then move to a hybrid working model thereafter. It is vital that you are local to the Northampton area due to the requirement of being onsite. If you would like to join a rapidly growing tech solutions business and take your IT Support career to the next level - please submit your application to Jackie Dean at Jumar for consideration. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce
Job Title: Field Engineer Location: Newbury / Reading with travel to London Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment Responsibilities: Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching Ability to run, patch and terminate cabling to support installation of new hardware Strong knowledge of InTune & Conditional Access Technologies and security Experience of MSP and or Hospitality is advantageous but not essential Current and valid UK driving license is essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer may also be considered for this role.
24/03/2025
Full time
Job Title: Field Engineer Location: Newbury / Reading with travel to London Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment Responsibilities: Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching Ability to run, patch and terminate cabling to support installation of new hardware Strong knowledge of InTune & Conditional Access Technologies and security Experience of MSP and or Hospitality is advantageous but not essential Current and valid UK driving license is essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer may also be considered for this role.
We are looking to recruit an experienced 2nd / 3rd line support engineer who has a wealth of experience providing 1st and 2nd line support in a Microsoft environment. That should include a detailed understanding of Azure, Active Directory (online) Exchange and Office 365. This is an office based support role based in our clients office near Wakefield. To be a success in this role in addition excellent 2nd / 3rd line support experience supporting a Microsoft M365 infrastructure, you will need to have excellent communication skills and be someone who is passionate about customer service. In this role you will be involved in a combination of BAU Support and Project work. Previous experience of EUC / Infrastructure project work would be an advantage. This is an opportunity to become part of a friendly and collaborative infrastructure support team in an organisation that values it's people and will promote internally whenever possible. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
24/03/2025
Full time
We are looking to recruit an experienced 2nd / 3rd line support engineer who has a wealth of experience providing 1st and 2nd line support in a Microsoft environment. That should include a detailed understanding of Azure, Active Directory (online) Exchange and Office 365. This is an office based support role based in our clients office near Wakefield. To be a success in this role in addition excellent 2nd / 3rd line support experience supporting a Microsoft M365 infrastructure, you will need to have excellent communication skills and be someone who is passionate about customer service. In this role you will be involved in a combination of BAU Support and Project work. Previous experience of EUC / Infrastructure project work would be an advantage. This is an opportunity to become part of a friendly and collaborative infrastructure support team in an organisation that values it's people and will promote internally whenever possible. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
We are currently seeking an IT Infrastructure Engineer to join a very prestigious literary organisation. This role would be perfect for someone looking for a hands-on role with a real mix of operational support, infrastructure management and project work. Working in a team of four you will play a vital role in supporting a small team of experts based in London and New York, within an exciting and growing sector. The position is offered on a hybrid basis, with three days based across their two sites in West London and two days remote. Working closely with the Head of IT. you will be the main point of escalation for all 2nd/3rd line queries for 70 users, troubleshooting hardware and software issues including Office 365, SharePoint, Teams, One Drive, Intune, Active Directory. As Senior Engineer you will also oversee the management and coaching of junior IT staff. You will have previous experience in driving transformation projects, as you will be supporting in moving from on premise Windows Servers to Azure Cloud platforms including Office 365 migration, in addition to overseeing the implementation of a new CRM systems. Responsible for networking and automation you will have hands-on experience with networking concepts, including VLANs, Firewalls, routing and networking configurations. Using your automation tool skills, you will implement and automate processes as well as managing Azure AD integrations across all systems including Office 365 and on-premise Servers. The ideal candidate will: Previous experience in an Infrastructure Engineer role. Confident at 3rd line support with Microsoft Technologies, Office 365 Administration MUST have led a migration from on-prem to Azure Cloud. Strong knowledge of Azure AD integration and hybrid environments Knowledge of automation tools eg PowerShell, Python, Azure CLI Solid with Networking including VLANs, Firewalls, and routing. Excellent analytical and problem-solving skills Great communicator and team player As well as offering a supportive and collaborative environment and hybrid working the salary on offer is up to £55,000 with generous benefits including, 7% pension scheme. employee assistance programme, season ticket loan, cycle scheme and enhanced sick, maternity and paternity pay.
24/03/2025
Full time
We are currently seeking an IT Infrastructure Engineer to join a very prestigious literary organisation. This role would be perfect for someone looking for a hands-on role with a real mix of operational support, infrastructure management and project work. Working in a team of four you will play a vital role in supporting a small team of experts based in London and New York, within an exciting and growing sector. The position is offered on a hybrid basis, with three days based across their two sites in West London and two days remote. Working closely with the Head of IT. you will be the main point of escalation for all 2nd/3rd line queries for 70 users, troubleshooting hardware and software issues including Office 365, SharePoint, Teams, One Drive, Intune, Active Directory. As Senior Engineer you will also oversee the management and coaching of junior IT staff. You will have previous experience in driving transformation projects, as you will be supporting in moving from on premise Windows Servers to Azure Cloud platforms including Office 365 migration, in addition to overseeing the implementation of a new CRM systems. Responsible for networking and automation you will have hands-on experience with networking concepts, including VLANs, Firewalls, routing and networking configurations. Using your automation tool skills, you will implement and automate processes as well as managing Azure AD integrations across all systems including Office 365 and on-premise Servers. The ideal candidate will: Previous experience in an Infrastructure Engineer role. Confident at 3rd line support with Microsoft Technologies, Office 365 Administration MUST have led a migration from on-prem to Azure Cloud. Strong knowledge of Azure AD integration and hybrid environments Knowledge of automation tools eg PowerShell, Python, Azure CLI Solid with Networking including VLANs, Firewalls, and routing. Excellent analytical and problem-solving skills Great communicator and team player As well as offering a supportive and collaborative environment and hybrid working the salary on offer is up to £55,000 with generous benefits including, 7% pension scheme. employee assistance programme, season ticket loan, cycle scheme and enhanced sick, maternity and paternity pay.
Unified Communications - 3 rd Line Support 2 days on site - Manchester or Stoke Up to £50,000! Job Description We are seeking a Unified Communications Engineer to actively manage, support, and develop Unified Communication (UC) technologies across the business. You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy, and support new and existing systems. You will be responsible for all technical collateral including high-level designs, standards, and incident response plans. Collaboration with other teams will be key to proactively monitor system performance, addressing and resolving any issues to ensure service availability is maintained and improved, leading to an enhanced user experience . Responsibilities Maintain and manage all UC services, upgrades, changes, and service improvements, ensuring operational stability. Design platforms and services that are highly available and resilient to support a user base of over 10,000 users. Ensure all On-Premise and Cloud applications are protected and secured in line with information security standards. Maintain downstream products, govern updates, feature changes, and provide 3rd line support, ensuring each update is reviewed on schedule and aligns with the technology roadmap. Deliver all work proactively while liaising with multiple teams to drive solutions and meet deadlines. Present technology decisions that are supported by vendors and align with the current technology estate, outlining impact and risks. Manage Projects, Small Works, Service Improvements, and 3rd line BAU. Ensure each platform and service is correctly monitored with appropriate thresholds for KPIs and alerts. Manage service roadmaps, consistently reviewing growth and consumption. Create reporting packs to demonstrate platform health, version control, and feature management. Essential Skills Extensive experience within an enterprise business in a 3rd line UC position. Experience managing feature changes and life cycle management. Ability to manage On-Premise and Cloud platform infrastructure through design, implementation, continual service improvement, and maintenance. Understanding of ITIL framework and best practices. Knowledge of identity management and hybrid ecosystems. Strong analytical and documentation skills. In-depth technical knowledge of Microsoft Exchange, Microsoft Teams, Cisco ESA, Mobile Device Management, and Mobile Access Management (such as Intune and Workspace One), and Message Hygiene including Filtering, EOP, and ATP. Experience in strategic planning and decision-making to align IT with business objectives. Ability to understand and deliver tasks and projects to business standards. Ability to work to deadlines with a pragmatic approach to administration, governance, and risk. Location Manchester, UK Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
24/03/2025
Full time
Unified Communications - 3 rd Line Support 2 days on site - Manchester or Stoke Up to £50,000! Job Description We are seeking a Unified Communications Engineer to actively manage, support, and develop Unified Communication (UC) technologies across the business. You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy, and support new and existing systems. You will be responsible for all technical collateral including high-level designs, standards, and incident response plans. Collaboration with other teams will be key to proactively monitor system performance, addressing and resolving any issues to ensure service availability is maintained and improved, leading to an enhanced user experience . Responsibilities Maintain and manage all UC services, upgrades, changes, and service improvements, ensuring operational stability. Design platforms and services that are highly available and resilient to support a user base of over 10,000 users. Ensure all On-Premise and Cloud applications are protected and secured in line with information security standards. Maintain downstream products, govern updates, feature changes, and provide 3rd line support, ensuring each update is reviewed on schedule and aligns with the technology roadmap. Deliver all work proactively while liaising with multiple teams to drive solutions and meet deadlines. Present technology decisions that are supported by vendors and align with the current technology estate, outlining impact and risks. Manage Projects, Small Works, Service Improvements, and 3rd line BAU. Ensure each platform and service is correctly monitored with appropriate thresholds for KPIs and alerts. Manage service roadmaps, consistently reviewing growth and consumption. Create reporting packs to demonstrate platform health, version control, and feature management. Essential Skills Extensive experience within an enterprise business in a 3rd line UC position. Experience managing feature changes and life cycle management. Ability to manage On-Premise and Cloud platform infrastructure through design, implementation, continual service improvement, and maintenance. Understanding of ITIL framework and best practices. Knowledge of identity management and hybrid ecosystems. Strong analytical and documentation skills. In-depth technical knowledge of Microsoft Exchange, Microsoft Teams, Cisco ESA, Mobile Device Management, and Mobile Access Management (such as Intune and Workspace One), and Message Hygiene including Filtering, EOP, and ATP. Experience in strategic planning and decision-making to align IT with business objectives. Ability to understand and deliver tasks and projects to business standards. Ability to work to deadlines with a pragmatic approach to administration, governance, and risk. Location Manchester, UK Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
3rd Line Support Engineer - Milton Keynes 5 Days per week onsite - 35,000 - 40,000 3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: Strong 3rd Line support experience Conduct administration tasks for server operating systems Collaborate with RDS, Citrix, and Hyper-V technologies. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilise remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested!?! Please send your up to date CV to Lewis Rushton at Crimson for review. Not interested?! Do you know anyone that might be? Refer a friend for this role to earn 250 worth of vouchers. (url removed) Crimson are acting as an employment business in regards to this vacancy.
24/03/2025
Full time
3rd Line Support Engineer - Milton Keynes 5 Days per week onsite - 35,000 - 40,000 3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: Strong 3rd Line support experience Conduct administration tasks for server operating systems Collaborate with RDS, Citrix, and Hyper-V technologies. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilise remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested!?! Please send your up to date CV to Lewis Rushton at Crimson for review. Not interested?! Do you know anyone that might be? Refer a friend for this role to earn 250 worth of vouchers. (url removed) Crimson are acting as an employment business in regards to this vacancy.
2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs are met with precision and efficiency this is the role for you! We are seeking candidates who have previous 2nd line experience, preferably from an MSP environment. You will have some hands on experience and be looking for your next challenge! Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. What our client offers: Providing expert IT support answering calls, raising tickets, and resolving 2nd line technical issues. Guiding and mentoring 1st Line Analysts & Field Engineers. Investigating & escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Microsoft 365 Certified Modern desktop administrator associate MD102 365 fundamentals MS900 Azure fundamentals AZ900 Relevant IT qualification or working towards a qualification for example NVQ Diploma or Degree So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy. INDPERM
24/03/2025
Full time
2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs are met with precision and efficiency this is the role for you! We are seeking candidates who have previous 2nd line experience, preferably from an MSP environment. You will have some hands on experience and be looking for your next challenge! Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. What our client offers: Providing expert IT support answering calls, raising tickets, and resolving 2nd line technical issues. Guiding and mentoring 1st Line Analysts & Field Engineers. Investigating & escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Microsoft 365 Certified Modern desktop administrator associate MD102 365 fundamentals MS900 Azure fundamentals AZ900 Relevant IT qualification or working towards a qualification for example NVQ Diploma or Degree So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy. INDPERM
Proclaim Developer Location: UK - can be fully remote or based onsite in the North West offices Certain Advantage are recruiting on behalf of our Legal client for a Proclaim Developer on a permanent basis. We're looking for Developers with previous experience of developing with Proclaim in the conveyancing sector. A degree in computing/IT and/or Proclaim training is preferred but not essential. As a Proclaim Developer you'll be taking specifications and creating sophisticated workflows, ensuring they are efficient, user-friendly, meet the business requirements and conform to Proclaim best practice. Key areas of expertise within Proclaim development we're seeking include; Creating, using, and manipulating Proclaim tables proficient in utilising FETCHDATA and FETCHQUERY functions for data retrieval and manipulation. Understand, create, and manage linked fields, which includes manipulating data on linked case Optimising performance by managing and debugging task server. Land Registry integrations; including debugging and assisting staff Can set up and manage auto routines Run and manipulate SQL in maths. Add fields to MIWH with naming conventions and best practice. Managing and debugging issues with SMS queues. Manage Proshut users. We're also looking for Developers who can offer Strong time management skills, able to adhere to ticket SLAs and manage projects to achieve deadlines. Strong communication skills with the confidence to seek help and support from the team, as well as sharing concerns and manage expectations. Be confident to identify and collaborate with 3rd parties for resolving issues; learning who to approach and how to engage effectively with them. Does this sound like your next career move? Apply today! Working with Certain Advantage We go the extra mile to find the best people for the job. If you're hunting for a role where you can make an impact and grow your career, we'll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn't for you, head to (url removed) and register for job alerts and career guidance tips.
24/03/2025
Full time
Proclaim Developer Location: UK - can be fully remote or based onsite in the North West offices Certain Advantage are recruiting on behalf of our Legal client for a Proclaim Developer on a permanent basis. We're looking for Developers with previous experience of developing with Proclaim in the conveyancing sector. A degree in computing/IT and/or Proclaim training is preferred but not essential. As a Proclaim Developer you'll be taking specifications and creating sophisticated workflows, ensuring they are efficient, user-friendly, meet the business requirements and conform to Proclaim best practice. Key areas of expertise within Proclaim development we're seeking include; Creating, using, and manipulating Proclaim tables proficient in utilising FETCHDATA and FETCHQUERY functions for data retrieval and manipulation. Understand, create, and manage linked fields, which includes manipulating data on linked case Optimising performance by managing and debugging task server. Land Registry integrations; including debugging and assisting staff Can set up and manage auto routines Run and manipulate SQL in maths. Add fields to MIWH with naming conventions and best practice. Managing and debugging issues with SMS queues. Manage Proshut users. We're also looking for Developers who can offer Strong time management skills, able to adhere to ticket SLAs and manage projects to achieve deadlines. Strong communication skills with the confidence to seek help and support from the team, as well as sharing concerns and manage expectations. Be confident to identify and collaborate with 3rd parties for resolving issues; learning who to approach and how to engage effectively with them. Does this sound like your next career move? Apply today! Working with Certain Advantage We go the extra mile to find the best people for the job. If you're hunting for a role where you can make an impact and grow your career, we'll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn't for you, head to (url removed) and register for job alerts and career guidance tips.
We are seeking an experienced IT Infrastructure Engineer to join our team. In this pivotal role, you will be responsible for supporting, maintaining, innovating, securing, and implementing infrastructure, network, cloud, server, and SaaS services. You'll also provide 3rd-line support for end-user compute operations and act as a Subject Matter Expert (SME) for infrastructure-related queries. You will need to have a full UK Driving license as you will need to be able to travel to our various sites. You will be working on a hybrid basis with a mix of home and office. We're flexible about where you might be based to undertake this role, but you'll need to be able to travel into our London or Wakefield office when required. This appointment will be made on merit. About the role This role is essential to delivering robust and scalable infrastructure services that support our organisation's mission of providing exceptional services to our customers. You will lead efforts to ensure the infrastructure is secure, compliant, and aligned with governmental and contractual obligations, while driving innovation and efficiency. Key responsibilities: Support and maintain IT infrastructure, including cloud, Servers, and networks. Proven track record using ITIL and engineering practices in large-scale organisations. Manage patching, backups, and compliance for hybrid-cloud Microsoft environments. Resolve complex issues across networking, security, and end-user systems Create and update technical documentation and IT governance. Optimise system performance and ensure high availability. Act as a technical consultant for internal teams and stakeholders. Deliver IT education and development support for over 1,000 end users and their devices. About you Extensive IT support experience in large-scale environments. Strong knowledge of cloud services (IaaS, PaaS, SaaS) and hybrid-cloud infrastructure. Proficiency with Microsoft Azure, Windows Server, and PowerShell Scripting. Excellent problem-solving and communication skills. Full UK driving licence with site travel flexibility Desirable skills Relevant certifications (eg, Microsoft, Azure, Cisco, CompTIA). Experience with Cisco networking, MECM, and security platforms. Knowledge of project management and IT governance frameworks.
24/03/2025
Full time
We are seeking an experienced IT Infrastructure Engineer to join our team. In this pivotal role, you will be responsible for supporting, maintaining, innovating, securing, and implementing infrastructure, network, cloud, server, and SaaS services. You'll also provide 3rd-line support for end-user compute operations and act as a Subject Matter Expert (SME) for infrastructure-related queries. You will need to have a full UK Driving license as you will need to be able to travel to our various sites. You will be working on a hybrid basis with a mix of home and office. We're flexible about where you might be based to undertake this role, but you'll need to be able to travel into our London or Wakefield office when required. This appointment will be made on merit. About the role This role is essential to delivering robust and scalable infrastructure services that support our organisation's mission of providing exceptional services to our customers. You will lead efforts to ensure the infrastructure is secure, compliant, and aligned with governmental and contractual obligations, while driving innovation and efficiency. Key responsibilities: Support and maintain IT infrastructure, including cloud, Servers, and networks. Proven track record using ITIL and engineering practices in large-scale organisations. Manage patching, backups, and compliance for hybrid-cloud Microsoft environments. Resolve complex issues across networking, security, and end-user systems Create and update technical documentation and IT governance. Optimise system performance and ensure high availability. Act as a technical consultant for internal teams and stakeholders. Deliver IT education and development support for over 1,000 end users and their devices. About you Extensive IT support experience in large-scale environments. Strong knowledge of cloud services (IaaS, PaaS, SaaS) and hybrid-cloud infrastructure. Proficiency with Microsoft Azure, Windows Server, and PowerShell Scripting. Excellent problem-solving and communication skills. Full UK driving licence with site travel flexibility Desirable skills Relevant certifications (eg, Microsoft, Azure, Cisco, CompTIA). Experience with Cisco networking, MECM, and security platforms. Knowledge of project management and IT governance frameworks.
Linux Server Engineer Permanent - Full-Time £40,000.00 Annual Salary + Benefits Brixworth, Northamptonshire 3 days on-site per week in Brixworth On call rota on 3-week rotation at £100 extra per week with option to increase if desired. 23 hols plus 8 Bank Hols +1 day for each year of service! Growth and promotion opportunities! My award-winning, smart technology, software solution client has a great opportunity to join their customer centric organisation as a Linux Server Engineer. This role requires a Linux Server Engineer with around a minimum of 2-3 years+ experience operating at 2nd - 3rd line level with hands-on Linux and Windows Server experience. Role Description: You will be maintaining services on the Linux server fleet, patching the Linux fleet and replacing out of date or end of life operating systems and software. Maintain and manage Linux & Windows server infrastructure environment, cloud and on-premise. Take accountability for assigned ticket requests throughout the life span of the support request and drives all tickets to completion within the established SLA. Deliver proactive and early notification of potential and actual issues impacting service delivery. Provide frequent communication to leadership during and post incident to include root cause and corrective action plans. Assist with advanced level maintenance actions including system back-ups, error log reviews, and integrity checks. Serve as an escalation point for any unresolved issues or requests. Develops processes and procedures around disaster recovery and disaster recovery testing. Document work instructions, develop knowledge base, and review and improve support procedures and work-flows. Promote continuous improvement by taking the initiative to identify issues and provide appropriate solutions and process improvements. Deployment and support of Azure and Microsoft desktop environments. Essential Criteria: Linux Server Windows Server CentOS, Rocky, Ubuntu Ansible Deploy, Configure, Admin Linux Server Engineer
24/03/2025
Full time
Linux Server Engineer Permanent - Full-Time £40,000.00 Annual Salary + Benefits Brixworth, Northamptonshire 3 days on-site per week in Brixworth On call rota on 3-week rotation at £100 extra per week with option to increase if desired. 23 hols plus 8 Bank Hols +1 day for each year of service! Growth and promotion opportunities! My award-winning, smart technology, software solution client has a great opportunity to join their customer centric organisation as a Linux Server Engineer. This role requires a Linux Server Engineer with around a minimum of 2-3 years+ experience operating at 2nd - 3rd line level with hands-on Linux and Windows Server experience. Role Description: You will be maintaining services on the Linux server fleet, patching the Linux fleet and replacing out of date or end of life operating systems and software. Maintain and manage Linux & Windows server infrastructure environment, cloud and on-premise. Take accountability for assigned ticket requests throughout the life span of the support request and drives all tickets to completion within the established SLA. Deliver proactive and early notification of potential and actual issues impacting service delivery. Provide frequent communication to leadership during and post incident to include root cause and corrective action plans. Assist with advanced level maintenance actions including system back-ups, error log reviews, and integrity checks. Serve as an escalation point for any unresolved issues or requests. Develops processes and procedures around disaster recovery and disaster recovery testing. Document work instructions, develop knowledge base, and review and improve support procedures and work-flows. Promote continuous improvement by taking the initiative to identify issues and provide appropriate solutions and process improvements. Deployment and support of Azure and Microsoft desktop environments. Essential Criteria: Linux Server Windows Server CentOS, Rocky, Ubuntu Ansible Deploy, Configure, Admin Linux Server Engineer
