45 jobs found

SThree are pleased to announce we're recruiting for a talented Service Delivery Engineer (London) to join our excellent team in our office based in 8 Bishopsgate. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide onsite technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Be responsible for end-to-end ownership of incidents throughout their life cycle. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Efficiently and effectively investigate, diagnose, progress and action all operational events, alerts, and incidents to the agreed target, ensuring that issues are escalated where appropriate, communicated and recorded. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed in a timely manner. Liaise with 3rd party suppliers for escalation of production issues ensuring that they meet the terms and conditions of their defined service levels. Involvement in office setup, refurbishment and retirement of legacy technology. What skills and knowledge are we looking for? Demonstrate very good expertise in the following technologies, including current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage Experience with Microsoft Power Platform would be an advantage Proven experience in a corporate technology environment. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.

Infrastructure Engineer 2nd/3rd line support We are looking for someone with strong technical experience covering Windows 10/11, Windows Server, AD, DNS, and Group Policy as well as networking and ideally storage experience to provide onsite 2nd and 3rd line support across the business. This is a 6 - 12 month fixed term contract to join an internal team tasked with providing support services across the business to users and senior management in the resolution of issues raised on the service desk. Required Skills and Experience: Experience of support and troubleshooting Windows 10/11, ideally including migration to Windows 11. Experience installing, support, manage and troubleshooting Windows Server including DNS, DHCP, Group Policy etc Experience of networking, Cisco, Firewalls, Voip as well as SAN support and troubleshooting is highly desirable. Experience across SQL Server, installation, configuration and maintenance. Understanding of backup and recovery processes, transfer protocols.

Are you an experienced IT professional looking to take full ownership of an internal IT environment? My client, a well-established food production company in Edinburgh, is seeking a Senior IT Engineer to manage and maintain their on-site infrastructure. This is a sole IT role on-site, where you'll handle 2nd and 3rd line issues, oversee business-as-usual operations, and lead IT projects, while a Managed Service Provider (MSP) supports 1st line tickets remotely. This is a fantastic opportunity to shape IT operations in a fast-paced manufacturing environment. Senior IT Engineer Edinburgh/Onsite 35,000 - 42,000 Daily Duties: Managing on-site infrastructure, ensuring reliability and performance. Handling 2nd and 3rd line escalations, working on more complex technical issues. Leading IT projects, including system upgrades, migrations, and network improvements. Collaborating with external MSPs for 1st line ticket resolution and escalations. Ensuring cybersecurity best practices and compliance with industry standards. Maintaining IT documentation and disaster recovery procedures. Supporting hardware and software troubleshooting across production and office environments. Identifying and implementing process improvements to enhance IT efficiency. Tech Stack: Operating Systems: Windows Server, Windows 10/11. Cloud Services: Microsoft 365, Azure AD. Networking: VLANs, Firewalls, Switches (Cisco, Ubiquiti). Virtualization: VMware, Hyper-V. Security & Backups: Veeam, Endpoint Security Solutions. Hardware: Servers, Workstations, Printers, Production IT Equipment. Company Benefits: 10% Pension Contribution - Secure your future with a generous employer pension scheme. Private Healthcare - Comprehensive medical coverage for peace of mind. Sick Pay - Financial support during unexpected health-related absences. Cycle-to-Work Scheme - Promote a healthy lifestyle with subsidized bike purchases. Free Parking - Convenient on-site parking for stress-free commutes. Life Insurance - Providing added financial security for you and your loved ones. Training & Development - Ongoing investment in your professional growth. If you're looking for a senior role where you can make a real impact, take ownership of IT operations, and work in a supportive industry, this could be the perfect opportunity for you! If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Are you an experienced IT professional looking to take full ownership of an internal IT environment? My client, a well-established food production company in Middlesbrough, is seeking a Senior IT Engineer to manage and maintain their on-site infrastructure. This is a sole IT role on-site, where you'll handle 2nd and 3rd line issues, oversee business-as-usual operations, and lead IT projects, while a Managed Service Provider (MSP) supports 1st line tickets remotely. This is a fantastic opportunity to shape IT operations in a fast-paced manufacturing environment. Senior IT Engineer Middlesbrough/Onsite 35,000 - 42,000 Daily Duties: Managing on-site infrastructure, ensuring reliability and performance. Handling 2nd and 3rd line escalations, working on more complex technical issues. Leading IT projects, including system upgrades, migrations, and network improvements. Collaborating with external MSPs for 1st line ticket resolution and escalations. Ensuring cybersecurity best practices and compliance with industry standards. Maintaining IT documentation and disaster recovery procedures. Supporting hardware and software troubleshooting across production and office environments. Identifying and implementing process improvements to enhance IT efficiency. Tech Stack: Operating Systems: Windows Server, Windows 10/11. Cloud Services: Microsoft 365, Azure AD. Networking: VLANs, Firewalls, Switches (Cisco, Ubiquiti). Virtualization: VMware, Hyper-V. Security & Backups: Veeam, Endpoint Security Solutions. Hardware: Servers, Workstations, Printers, Production IT Equipment. Company Benefits: 10% Pension Contribution - Secure your future with a generous employer pension scheme. Private Healthcare - Comprehensive medical coverage for peace of mind. Sick Pay - Financial support during unexpected health-related absences. Cycle-to-Work Scheme - Promote a healthy lifestyle with subsidized bike purchases. Free Parking - Convenient on-site parking for stress-free commutes. Life Insurance - Providing added financial security for you and your loved ones. Training & Development - Ongoing investment in your professional growth. If you're looking for a senior role where you can make a real impact, take ownership of IT operations, and work in a supportive industry, this could be the perfect opportunity for you! For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

We are a growing IT consultancy that provides support services for a range of clients from SMEs to preparatory schools. This is an excellent opportunity for a proactive and customer focussed Senior IT Support Engineer to join our team. If you love variety and want to develop with a supportive team with the flexibility to work from home, this might be the perfect role for you! Immediate Start Available The Role at a Glance: Senior IT Support Engineer Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London / Hybrid after Onboarding £32,000 - £35,000 Plus 20 days holiday + Public Holidays, Pension Scheme, Generous Mileage Allowance and More Culture: A supportive and knowledgeable team with opportunities for growth Company: Proactive and Engaged IT Solutions Your Background / Skills: 2nd/3rd Line Support, Helpdesk Support, Window and macOS Systems, Microsoft 365 Administration, Client Support. About us: Based at our headquarters in Windsor, we provide IT support to businesses across the UK and Europe. From SMEs to healthcare, education, and embassies, we serve a diverse and dynamic portfolio. With over 25 years of experience, we take a local, friendly, and proactive approach to managing IT infrastructure and security. Whether our clients have no in-house IT team or need additional helpdesk support, our experienced team is ready to adapt and assist wherever needed. The Senior IT Support Engineer Opportunity: A fantastic opportunity has arisen in our growing technical delivery team for an experienced and motivated IT Support Engineer. After a short onboarding period, this will become a primarily remote role, with just one day per week required in the office or onsite. You will support a diverse client base across Berkshire, Hampshire, Surrey, and West London, providing a mix of remote support and project delivery. This role is ideal for someone who enjoys variety, thrives in a flexible environment, and wants to stay hands-on with a wide range of technologies. What your day might look like: + Providing 2nd/3rd line support for Microsoft and Apple environments + Managing and deploying Windows and macOS systems, including via MDM (Intune, ABM, etc.) + Delivering infrastructure and cloud projects across server, desktop, and mobile environments + Maintaining excellent relationships with clients through clear communication and proactive support + Escalating and resolving complex issues with internal teams or vendors as required About you: + 5+ years experience in a client-facing, hands-on IT support role + Friendly, professional, and confident with stakeholders at all levels + Passionate about technology and problem-solving + Full UK driving licence and access to a car + Able and willing to pass an enhanced DBS check + Ideally based in Windsor / East Berkshire or nearby Technical Skills: + Operating Systems: Windows 10, Windows 11, macOS Ventura/Sonoma + Servers: Windows Server 2016 - 2022 + Microsoft 365 Administration (Exchange Online, SharePoint, Teams) + Intune / Mobile Device Management (Apple, Android, Windows) + Active Directory, Group Policy, DNS, DHCP + Hyper-V and/or VMware + Firewalls, VPNs, Routing, NAT, VLANs + RMM tools & remote support platforms + Telephony (VoIP platforms like 3CX, Teams Calling) Desirable skills: + SonicWall configuration and troubleshooting + Clustered Hypervisors (VMware / Hyper-V) + Network switching and topology + Microsoft SQL Server (basic admin) Preferred Qualifications (any of below would be great ): + Microsoft Certified (MCP, MCSA, or equivalent) + SonicWall SNSA/CSSP + Degree or equivalent practical experience You will be working within a small growing company with a flexible and helpful team of colleagues and our package includes a range of benefits. What's on offer: + £32,000 - £35,000 per annum + Hybrid / remote working model + 20 days holiday + public holidays + Contributory pension scheme + Generous mileage allowance for client visits + Supportive and knowledgeable team with opportunities to grow Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

IT Services organisation is hiring for a 2nd Line System Support Specialist to join their team in Bracknell. This role requires 5 days onsite, and the salary ranges between 28K - 35K + Bonus + Benefits. SC Clearance is required for this role and due to the nature of the projects, you will need to be a Sole British citizen to be eligible for this. As a 2nd Line System Specialist, you'll be responsible for handling and resolving technical escalations raised via the Service Desk. Working within a small but skilled team, you'll provide 1st and 2nd line support, escalating to 3rd line when required, and continuously monitor live events to ensure a seamless user experience. Key Responsibilities: - Manage and resolve escalated technical incidents and service requests - Monitor live environments and respond to issues in real time - Collaborate with 1st line and 3rd line teams to ensure smooth resolution paths - Deliver excellent customer support with a professional and proactive approach Skills required: - Proven experience in a 2nd Line Support role - Strong knowledge of Windows 10 operating systems - Hands-on experience with ITSM tools including SCSM, SCCM, and SCOM - Proficiency in Microsoft Office 2016 - Experience working with VMware desktop and server solutions - Excellent communication, troubleshooting, and customer service skills Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.

Interesting role combining 3rd line Support, Cisco networking and project work within a MS Windows based environment. You ll be providing 3rd line IT technical support for 2 sites within the UK, supporting users both deskside and remote. Technically, you will have a broad range of skills within a Microsoft Windows server and desktop operating systems environment including MS Server 2016 upwards, Windows 7, Windows 10, Office 365 / O365, Microsoft Office 2016, VMWare and Active Directory and Group Policy experience. Experience of configuring cisco switches is also needed as part of this role. Knowledge of cisco commands and the ability to troubleshoot problems on cisco switches will also be needed. This role also has a packed project pipeline. You can expect to be working on a variety of Microsoft based projects so experience of project work such as installations would be an advantage. This is a great role for a good Microsoft generalist looking for a mixed role. Taking ownership of problems, responding quickly to problems and relationship management will all be part of the role. Above all enthusiasm for problem solving and for delivering exceptional customer service is required. This is a role where you ll be liaising with key stakeholders within the business across all levels. Onsite for the first 6 weeks, some flexibility for 2 days per week remote working afterwards. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.

Job Title: 2nd Line Support Engineer Location: Milton Keynes (full-time onsite) S alary: 32,000 - 35,000 DOE + Benefits About the Role We are working with a well-established and rapidly growing Managed Service Provider (MSP) based in Milton Keynes who are looking for a proactive and technically skilled 2nd Line Support Engineer to join their dynamic support team. This is an exciting opportunity to work with a diverse range of clients across multiple sectors, supporting cutting-edge technologies in a fast-paced, service-driven environment. Key Responsibilities Provide 2nd line technical support to a broad client base across Microsoft and cloud-based environments. Diagnose and resolve hardware, software, and networking issues escalated from 1st line. Monitor and maintain client systems using RMM tools, ensuring performance and uptime. Escalate complex issues to 3rd line where necessary, providing detailed documentation and diagnostics. Deliver excellent customer service, maintaining clear communication with clients throughout issue resolution. Participate in project work, including infrastructure upgrades, migrations, and cloud adoption initiatives. Maintain accurate records in the ticketing system and create/update technical documentation. Technical Skills & Experience Required Minimum 2 years' experience in a 2nd line support role within an MSP environment (preferred). Strong knowledge of: Windows Server 2016/2019/2022 Microsoft 365, Exchange Online, and Teams Active Directory, Group Policy, DNS/DHCP Azure/Azure AD (basic to intermediate level) Networking fundamentals - VLANs, firewalls, VPNs Remote desktop services and virtualization (e.g., Hyper-V, VMware) Experience with RMM tools and professional service automation (PSA) systems. Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL) are advantageous. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: Business Analyst - NO SPONSORSHIP AVAILABLE - INSIDE IR35 Job Description Our client are a leader in the entertainment/television production industry, and they are seeking a Business Analyst to join them on an initial 6 month contract which has the potential to extend. This role would require an onsite presence in their London office and also travel to Italy on occasion for a week at a time. The successful candidate will be helping them implement a new territory for the business in Italy and involve a large focus on the use of Microsoft Dynamics NAV. Responsibilities Partnering with the business to ensure appropriate usage of technology solutions Be responsible for documenting all business processes, use cases, requirements, and to formulate and recommended any strategic process re-engineering efficiencies and business performance improvements. Take ownership on translating designs into functional & technical specifications that meet the businesses needs Develop cost benefit cases and analyse the measure realisation of post-deployment benefits Work closely with 3rd party development resources to discuss enhancement requirements & defect issues. Create and execute detailed test plans, organise and conduct user acceptance testing, and training activities Monitor and analyse post-stabilisation user adoption rates, also change business processes or recommend required solution modifications Manage & Support implementation of systems Provide end user support for a variety of disparate systems Essential Skills Experience in a Business Analyst/Process definition and re-engineering role Ability to work closely with Senior business executives, process sponsors, and stakeholders in a facilitation role. Proven experience delivery technology solutions Working with 3rd party service providers and offshore/virtual teams. Working in internal or external business/management or technology consulting Experience with Microsoft Dynamics NAV - Our client needs someone who also worked on the Finance Modules in NAV Additional Skills & Qualifications Excellent grasp of business and technology best practices Strong customer relationship skills Ability to interface effectively with multiple levels of management, ranging from senior business executives to business domain experts and 3rd parties. Able to reach a resolution of large and complex issues in creative and effective ways Excellent problem solving, quantitative and analytical skills, critical thinking, and the ability to effectively work through abstract concepts Ability to work successfully across organisational lines and influence outcomes Independent preparation of presentation quality documents and Senior Management level summaries High degree of independence and self-motivation, enthusiasm for challenging work Ability to manage dependencies and risks associated with strategic technology deliverables Experience working with and relying on external vendors in alternate time zones Experience working in Agile/Waterfall methodologies, also being able to act as a Product Owner agent with Agile teams Proficiency in MS Office apps (Project, Outlook, Visio, Access, Excel, PowerPoint, Word) Why Work Here? Working here means being part of one of the biggest entertainment providers globally. You will have the opportunity to engage with international teams and contribute to significant projects in the entertainment industry. Work Environment The work environment is dynamic and collaborative, involving close interaction with international teams. You will use technologies such as Microsoft Dynamics NAV, and dress code is business casual. Job Type & Location This is a Contract position based out of London, United Kingdom. You will also be required to travel to Italy for a week at a time when required by the business. This is an INSIDE IR35 contract position which does NOT offer Sponsorship. Location London, UK Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)> To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)> We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

3rd Line Technician Slough - Based onsite. 38k - Plus Benefits Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Free Lunch Our client is looking for a 3rd Line Technician based on a client site to work as part of our managed service team. Key Tasks 1. ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot Mobile Device Management in Apple environments Perform maintenance tasks for user accounts Develop and engage with network and service monitoring reports and utilities 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Investigate a request for support, record diagnostic information accurately and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: o Disk space checks o Backup checks o Event log checks o Cluster Shared Volume/Shared Storage for Hypervisors o SNMP Traps 5. Holiday Work Potential to be called out to work in project teams during the holidays. 6. Other Monitor the school and wider educational environment to identify emerging technical risks and opportunities This is a busy site with a small friendly team - ability to be effective and innovative, and to efficiently manage your time is essential. A key skill would be splitting time appropriately between reactive ticket resolution and proactive project work. Deliver a collaborative and open door style of IT leadership and support within the team and across the school Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate and upskill self as necessary Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment Experience with backend server and networking systems Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

3rd line Technical Support & Project Engineer Contract: Full-time, Permanent Salary: Up to £46,(Apply online only) (Dependent on experience) Working hours:, Monday to Friday office hours (Excluding Public Holidays) 40 hours per week About the role: We are looking for an experienced and motivated individual with a passion to deliver IT solutions to the high standard. Daily tasks will be varied, they will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in the office delivering remote support and being an escalation point for team members. We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications. We are looking for an experienced and motivated individual with a passion to deliver IT solutions to the high standard. Daily tasks will be varied, they will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in our office delivering remote support and being an escalation point for team members. We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications. Minimum Requirements: Experience in working at an MSP. With both onsite and support desk experience. Must be UK Resident, with own car available for business use. Requirements: Outstanding problem-solving and troubleshooting skills. Excellent written and verbal communication. Outstanding customer service skills. Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune. Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams. Management and troubleshooting of Windows Server (Apply online only), including Remote Desktop Services, Active Directory, AD Sync & Group Policy. A good understanding of virtualization technologies such as Hyper-V. Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs and VPNs Understanding of backup, recovery and business continuity concepts. Understanding of security concepts, Cyber essentials framework, compliance and governance. Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations. Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services. Add and maintain accurate technical documentation. Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications Microsoft Certifications. Exposure to ITIL or other ITSM framework IND-LET

Service Desk Analyst 28,500 - 30,000 St Ives, Cambs Fully Onsite Working for a leading MSP, you'll be the go-to person to resolve complex technical issues and ensure all clients' IT needs are met in quick time. You'll provide high quality IT Support, whilst also mentoring more junior members of the team. Key Responsibilities: Tackle 2nd line incidents and service requests with confidence, escalating to 3rd line support when necessary. Guide and support 1st Line Service Desk Analysts and Field Service Engineers, helping them grow their skills. Work with the wider support team to address recurring technical issues and research new technologies. Manage client expectations, communicate effectively, and uphold our company values. Key Skills: Proven experience working in a helpdesk environment within an MSP is a must. Strong knowledge of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services, Active Directory, and Windows Operating Systems. A solid understanding of IT networking principles. A desire to continuously learn and improve your skills. If you have the above and want to eb part of a dynamic team and environment, apply here now!

Job Description: 55,000 - 60,000 per annum Network Engineer Opportunity to gain SC Clearance Location: Onsite in Bracknell Our purpose is to make the world more sustainable by building trust in society through innovation. As a DJSC 3rd Line Senior Network Engineer you will contribute to this by joining a multi-skilled, multi-disciplinary team working collaboratively across multiple services within a shared Environment. Your role will involve: Providing operational support to a large enterprise network that runs 24/7 across two data centres and remote offices throughout the UK. You will collaborate with the rest of the team to maintain on premise networks to support BAU activities, perform network configuration changes, upgrades and liaise with third parties and other internal teams as well as our end customer. You will also have the opportunity to be involved in project-based work, as you will be working closely with the project delivery team. Additionally, you will provide technical direction and mentoring to the 2nd line network team. Your transferable skills and experience: Solid understanding and working knowledge of core routing and switching at CCNA/CCNP level Hands-on experiencing in troubleshooting enterprise networks Solid understanding of IP routing (BGP, OSPF, static routing, HSRP, VRF, tunneling protocols) Solid understanding of Layer 2 technologies (VLANs, port-security, 802.1X, spanning-tree) Experience with firewalls - Cisco Firepower, Cisco ASA and related features (ASDM, ACLs, IPSEC VPNs) Experience working with Cisco Catalyst switches, Cisco Nexus switches, Cisco ISR and ASR routers, and Cisco ISE Understanding of network-level encryption Strong experience with Juniper leaves spines and switches F5 Load Balancers Cisco ISE Appliance Catapans Company Benefits: 25 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work - employee discounts Employee assistance programme / virtual GP

Foster + Partners End User Computing Engineer London, Battersea Permanent The EUC Engineer is responsible for providing timely and effective 2nd and 3rd line support services to our growing user base. The team is largely based in our London campus, but may be required to travel to regional offices to provide on site support. The team works closely with first line, audio visual and infrastructure teams to provide a rounded IT service. They also work closely with the programme management office to deliver change projects. The role responsibilities include: Desktop Support Provide 2nd and 3rd line remote and onsite technical support to end users for hardware, software, networking and other IT related issues. Resolve incidents and fulfil service requests in a timely manner. Monitor incidents end-to-end, provide status updates to users, document resolutions in knowledge base. Collaborate with other IT teams to resolve complex cross-domain incidents. Identify opportunities for improvement in processes, knowledge sharing, and technical standards. Hardware Support Install, configure, test, deploy, and troubleshoot end user devices such as desktops, laptops, mobile devices, printers, peripherals etc. following asset management and configuration standards. Software Support Deploy, install, upgrade and troubleshoot standard business applications in collaboration with app owners. Analyse new software request, assess compatibility and approve implementation Infrastructure Support Provide Tier 1 technical support for networking, wireless, VPN, VDI, virtual machines. Escalate complex infrastructure incidents to the relevant teams and coordinate with them for resolution. Collaborate on improving IT infrastructure design, architecture, standards and processes. Mobile Device Support Configure, deploy and support corporate mobile devices as per standards. Troubleshoot end user issues on mobile platforms. VIP Support Develop trusted relationships with executives to provide prompt support for their IT needs. Audio/Visual Support Setup and support audio/visual equipment for meetings and events. Coordinate with AV vendors for maintenance. Proactively test and ensure readiness of AV equipment prior to meetings. Provide timely support during meetings and events. In return we offer a competitive basic salary and generous benefits package which includes 25 days holiday (exc bank holidays), Pension, DIS and discretionary annual bonus

Role: 3rd Line Support Engineer Salary: 45,000 - 55,000 per annum, plus company benefits Location: Northampton (on-site working) As an accomplished 3rd Line Engineer, you will be responsible for providing 3rd line support to customers ensuring that incidents, service requests and updates are logged and processed quickly. You will act as a point of escalation for 1st and 2nd Line support, ensuring strong communication is maintained throughout. The client is looking for a generalist, and a good all-rounder who has supported a wide range of technologies in different capacities (rather than a specialist who has focused on one area). Skills & experience required - Excellent 3rd line IT support experience All round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server Good knowledge of Windows desktop operating systems Good knowledge and experience with supporting Dell and HP server / blade hardware Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous Please be aware that this role will be on-site during your probation period, and will then move to a hybrid working model thereafter. It is vital that you are local to the Northampton area due to the requirement of being onsite. If you would like to join a rapidly growing tech solutions business and take your IT Support career to the next level - please submit your application to Jackie Dean at Jumar for consideration. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce

Job Title: Field Engineer Location: Newbury / Reading with travel to London Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment Responsibilities: Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching Ability to run, patch and terminate cabling to support installation of new hardware Strong knowledge of InTune & Conditional Access Technologies and security Experience of MSP and or Hospitality is advantageous but not essential Current and valid UK driving license is essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer may also be considered for this role.

Infrastructure Engineer Permanent Location: Home / Hereford (1 day every other week onsite) Salary: 48,000 - 53,000 (+ benefits, on call, 20% bonus) Skills: Windows Server, VMware, Networking, Google Services, Okta, Intune, Driving Licence We are looking to recruit an Infrastructure Engineer for a leading online retailer. This is a remote role with travel to my client's head office in Herefordshire once every 2 weeks. This is an exciting time to join my client as they are investing in its IT operations and delivering key technology projects. They are looking for an experienced Infrastructure Engineer to join their team, playing a critical role in supporting and enhancing their IT infrastructure and network environment. The Role This is a hybrid network and infrastructure role, suited to an engineer with experience across both areas. The role will involve providing technical support, maintaining systems, and delivering key IT projects across the business. Key Responsibilities: This is a project focused role and you will be expected to contribute to roadmap sessions Provide 2nd/3rd line support across IT infrastructure and networks Maintain, monitor, and troubleshoot server, storage, and network infrastructure Support network operations (Juniper preferred, but Cisco/HP experience also considered) Assist with the Windows 11 rollout and MDM implementation (Intune or System Center experience beneficial) Work on identity management solutions , with Okta experience being advantageous Support and administer Google services (Gmail, Google Drive, and related tools) Ensure all IT changes follow the change control process and are fully documented Mentor junior team members and contribute to best practices within the IT team Key Skills & Experience: Strong background in networking and infrastructure Experience with firewalls, VPNs, and WiFi networks Familiarity with Google services (Workspace tools such as Gmail, Google Drive, and collaboration tools) Identity management experience ( Okta is a plus ) Experience with backup, patching, and security solutions Project delivery experience in an enterprise environment Full UK driving license required Desirable Skills: PowerShell scripting Linux administration SAN storage support Agile working methodologies

Infrastructure Engineer Inside IR35 6 Months 2 days per week Onsite We are looking for an experienced Infrastructure Engineer with strong technical skills across Azure, including PaaS and IaaS as well as DevOps coupled with standard Windows technologies such as Active Directory, DNS, DHCP who is comfortable working both BAU and Project workstreams. There are a few main responsibilities, such as: Manage incident and request fulfilment tickets within SLA s Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives and participating in investigations & remediation of any vulnerabilities or Security breaches Implementation of infrastructure design and build best practices. There is minimum level of technical expertise required: Experienced 3rd line Infrastructure Technical Specialist Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code Microsoft Windows technologies (Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy Virtualisation (VMWARE and Vsphere) IT and Cyber Security measures (e.g. firewalls, antivirus, security patching, IDP/IDS) SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning

Role: Senior IT Specialist Location: Manchester City Centre (On-site) Salary: 50,000 - 65,000 DOE Are you an experienced IT Support Specialist ready to take your career to the next level? This is a rare opportunity to join a world-leading client in the gaming industry, working from their state-of-the-art, high-tech creative office space in the heart of Manchester. As a Senior IT Specialist, you'll play a key role in delivering exceptional technical support to a global internal user base of over 1,000 staff. You'll be collaborating closely with international teams to maintain high standards and ensure seamless IT operations. Benefits: 20 days holiday, plus bank holidays (3 extra days off aligned globally) Health & Wellbeing plans including life insurance, dental and eyecare etc Corporate Gym rates, cycle to work scheme Annual performance and pay reviews Certificate funding to grow your experience A chance to travel to their offices overseas (Austin, USA) A high-tech forward-thinking, creative work environment Work with passionate, expert-level team working on cutting-edge projects Office perks including discounts, party events, free kitchen, coffee shop & baked goods, movie screenings as well as onsite pool tables, arcade machines etc. What we're looking for: A seasoned IT Support professional (3rd Line) with the ability to solve and manage network and infrastructure issues Ability to solve complex escalations / major incidents A generalist of IT, someone who is happy working all levels of support (1st to 3rd Line) Willingness and flexibility to travel internationally as part of the role Excellent troubleshooting and communication skills A passion for technology and a proactive, solution-oriented mindset Previous experience working within the gaming industry would be highly desired! Technical abilities: Microsoft Windows Operating System including package: Office 365, Teams, Zoom, OneDrive, PowerShell, SharePoint, Autopilot, Active Directory Cloud - Azure/Entra ID/AWS Jira ITSM AV Hardware knowledge/installs Networking issues/connectivity - Firewalls, Routing, Switches etc VPN protocols Infrastructure management (servers, migrations, installations) If you're driven, technically sharp, and looking for a fresh challenge in a global, fast-paced environment - please apply for immediate consideration. Key Skills: Senior IT Specialist, Senior IT Engineer, 3rd Line, Infrastructure Engineer, Senior Infrastructure Engineer, IT Support Lead, IT Team Leader, Global IT Support, 4th Line, Senior IT, gaming industry In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture  - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday. Responsibilities: To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support. Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests. Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems. Proactively research and identify solutions that may benefit the team and the Trust. Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution. Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony. Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead. As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services. Undertake the training of Trust staff members as required. Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.  Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust. Participate as a team player in the support of colleagues within the department and across the Trust’s operations. Undertake other duties that may be asked of you from time to time. Skills, knowledge & expertise required for the role: Experience : Demonstrable technical knowledge of working in an IT service desk or team. Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.). Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).  Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies. Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering. ITIL Foundation certification and technical Microsoft qualifications are desirable.  Skills : A good knowledge of network infrastructure, both wired and wireless. A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP. Strong communication skills with the flexibility to deal with a varied customer base. Coaching or training end users in technical expertise. Knowledge of VoIP telephony. Knowledge of system backups, for example, Microsoft Azure Backup Service. Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura. As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills. Benefits to working at Somerset House: Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme  Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay   Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff -  The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres About Somerset House Trust Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work. The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion: Somerset House is open to all and we value the unique skills of everyone.  Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.  Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking   here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.  With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid   discrimination   in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.