26 jobs found

3rd Line IT Support Engineer Leeds - £45,000 + Great Opportunity! Role: 3rd Line IT Support Engineer Location: Leeds Salary: £40,000 - £45,000 + Benefits Interviewing Immediately Apply Now I am representing a client based in Leeds who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting plans to keep growing as the year goes on. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: Pension scheme Private Healthcare Working with the latest technology in the market Paid Certifications Much More Essential Skills: Windows Server VMWare / Hyper-V Office 365 / Azure Networking Firewalls/Routers/Switches/VoIP Backup Experience PowerShell Scripting MDM Intune The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

3rd Line IT Support Engineer - Leeds - £45,000 + Great Opportunity! Role: 3rd Line IT Support Engineer Location: Leeds Salary: £40,000 - £45,000 + Benefits Interviewing Immediately - Apply Now I am representing a client based in Leeds who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting plans to keep growing as the year goes on. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: Pension scheme Private Healthcare Working with the latest technology in the market Paid Certifications Much More Essential Skills: Windows Server VMWare / Hyper-V Office 365 / Azure Networking - Firewalls/Routers/Switches/VoIP Backup Experience PowerShell Scripting MDM Intune The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior Service Desk Engineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. This is a hands-on, senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and other IT teams to ensure seamless service delivery. Monitor and report on service desk performance metrics, identifying areas for improvement. Contribute to the development and maintenance of technical documentation and knowledge base articles. Mentor junior service desk staff and support their technical development. Ensure adherence to ITIL processes including Incident, Request, Problem, and Change Management. Act as the go-to engineer during Major Incidents, including producing Root Cause Analyses (RCAs) and Reports for Outages (RFOs). Required Skills & Experience Proven experience providing 3rd Line (expert-level) support for complex incidents and service requests. Strong technical expertise in Microsoft technologies and the Microsoft Cloud Stack: Azure, WVD, Endpoint Manager. Hands-on experience with: Azure Active Directory (Identity, MFA, Conditional Access) Microsoft 365, Intune, Endpoint Management, MDM Scripting (PowerShell) DNS, DHCP, VPN, and general networking principles Exposure to firewall administration, VPN setup, and network troubleshooting. Experience with ITSM platforms and reporting tools (Ivanti Neurons experience is a bonus). Strong understanding of security best practices (ISO27001, GDPR, Cyber Essentials). Experience working in a Managed Service Provider (MSP) or busy service desk environment within an ITIL-driven framework. Proven experience in either leading a service desk team or improving service performance through technical initiatives. Excellent communication and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced, evolving environment. ITIL Foundation certification preferred. Team Collaboration Act as a technical mentor and escalation point for junior engineers. Collaborate with peers to ensure smooth and efficient resolution of tickets. Promote an inclusive, supportive, and customer-focused service culture. Maintain excellent communication skills, both written and verbal, and deliver outstanding customer service at all times. Success Metrics Reduction in incident resolution time and escalation rates. Improved service desk performance and customer satisfaction scores. Successful implementation of technical improvements and automation initiatives. Strong collaboration with other IT teams and business stakeholders. Increased technical capability and resilience within the service desk team. Nice to Have Experience with Ivanti Neurons.

Job Title: 2nd Service desk engineer (MSP Borehamwood) Salary: up to 38k doe Location: Borehamwood + Hybrid at least 1 day at home Term: Permanent Benefits: 22 days AL rising to 25 with service +BHs + Company pension Training: Tailored training path with vendor specific accreditations We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice. We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients. You should have at least 3 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running. You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote / On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online and Teams setup and configuration Microsoft Azure administration Hosted Telephony Windows Server, GPO, AD, File Servers and any other server roles. Deployment and implementation of new workstations and network hardware across multiple remote sites. General desktop support, Hardware\software diagnosis and break fix. Windows OS 7,8 and 10 DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security server and workstation) IND/LET

Senior EUC Engineer - Drive Innovation in End-User Technology! Location: Brighton (6 days per month in the office, WFH the rest of the time) Salary: £45,000 - £55,000 Are you a tech-savvy professional with a passion for delivering seamless digital experiences? Do you thrive in a fast-paced environment where your expertise in End-User Computing (EUC) can make a real impact? Join my client's dynamic Technology Team as a Senior EUC Engineer , where you'll play a pivotal role in shaping and enhancing the digital workplace for over 1,100 colleagues . What You'll Be Doing: Leading the development and maintenance of their EUC support function. Delivering project implementations , including software packaging, deployment, and patching. Providing 2nd & 3rd line technical support across a diverse range of devices and applications. Managing and optimising their Windows 11 and Microsoft 365 environments, including Autopilot enrolment and feature updates . Supporting and maintaining their iOS mobile estate via Intune , including policy configuration and compliance. Overseeing application deployment , patching, and endpoint policy creation using Microsoft Endpoint Manager (Intune) and SCCM . Ensuring all hardware and software is patched in line with security and audit standards (CIS, ISO). What You Bring: Expert-level experience with Windows 11, Microsoft 365, and Intune (including Autopilot). Strong knowledge of Apple mobile devices , MDM , Entra ID , and Active Directory . Proven ability to package and deploy applications via Intune. Solid understanding of PowerShell scripting , Hyper-V , and virtual desktop environments . ITIL V3/V4 Foundation certified with experience in SLA, OSA, and Change Control environments. Familiarity with Tenable , Patch My PC , and endpoint security tools is a plus!

IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. The ideal candidate should be driven, collaborative, and supportive to both My client's, and the clients the business supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs, Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender. Apply critical and high-risk patches within 14 days of release across the estate to maintain compliance with Cyber Essentials standards. Monitor usage & availability via the My client's monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration for various devices via policy, and daily checks. Ensure daily compliance with application stack and security baselines. Manage the zero-touch Autopilot deployment process, identifying efficiency gains Monitor usage & availability via the My client's monitoring platform. Report on endpoint coverage and compliance. Automation Champion the development of automation across the client estate. Script, using PowerShell, to reduce complexity and increase productivity across the Microsoft environment. Develop smoother, more efficient ways of working. Backup Management Working with My client's SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster Recovery and Restore Testing Management: Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client. Monthly testing, Conduct regular disaster recovery assurance testing for various systems, including (but not limited to) Azure infrastructure failover, M365 backup/restore, network infrastructure failover. Act as one of the primary points of contact for incident response, and Major Incident Management (MiM). Participate in monthly continuous improvement meetings and collaborate with stakeholders to define recovery objectives, including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Ensure compliance and documentation remain constant, based on industry standards and organisation expectations Proactive & Continuous Upgrade Management Rigorous and regular monitoring of the client estate, including all IaaS, SaaS, and connectivity, identifying where efficiencies and solutions could be upgraded. Monthly client meetings to demonstrate your technical expertise, and be supportive in answering questions, and discussing options. Technical Project involvement for continued client development. Service Desk Ticketing & Service Requests Ticket handling and identification Ticket Categorisation and prioritisation Investigation & diagnosis Escalate/Reassign tickets with internal and external stakeholders Develop KB solutions Ticket resolutions Complaint Handling Qualifications and Skills Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Proficiency in managing virtual machines, network devices, and security systems. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills.

Information and Technology Ltd are an IT Service Provider to over 40 clients throughout the North West and UK. Looking after the complete provision of IT for these businesses, we have been growing year on year for the last 6 years and are looking for a driven and ambitious individuals to us with the continuous new work from our clients. Located at our office in Bolton, this senior role will comprise of: 2nd to 3rd Line Hardware, Software and Network Support Windows Server Build, Implementation, Support and Migration Active Directory, Entra, InTune, SharePoint and Azure Config, Support and Provisioning VoIP, Mobile and MDM Support, Setup and Provisioning Networking, VLAN's, Routers, SD-WAN and Switch Config, Support and Provisioning Liaising with stakeholders and users to provide updates and scheduling information Network and System Administration Onsite and Remote Support Mix of Reactive and Pro-active Work Project Planning and Execution A little about you Core competencies/relevant previous experience: Hardware/Software/Network experience Technical aptitude Ability to communicate technical information to non-technical customers Attention to detail Consistency and service driven approach Ability to form and maintain relationships with staff of all levels throughout an organisation Understanding of processes and procedures and working to them Starter/Finisher mentality Continuous self improvement and responsibility for learning Excellent time management and scheduling skills Car and clean driving license Occasional travel IT Technical Support: 5 years+ Windows Server Installation, Configuration and Support: 5 years+ Networks and Infrastructure: 5 years+ Active Directory Support: 5 years+ As a growing company this role offers progression in both technical and management disciplines. Package: £38,000 to £48,000 pa 28 days holiday per year Mobile phone and Laptop Flexible working Paid overtime Personal Development Plan and Career Mentoring Company Pension Free Parking If you have any questions about the role please get in touch.

Senior Infrastructure Engineer Duration: 12-month fixed-term staff contract (not contract), with a strong potential for conversion to a permanent role. Location: This role is based in our office located in Hammersmith, London + 1 day remote work per week. Willing and able to travel occasionally overseas to other company sites We are looking for a highly motivated and experienced Senior Infrastructure Engineer to join the global IT team. The successful candidate will play a key role in designing, implementing, maintaining, and supporting the entire IT infrastructure, which supports the business operations across multiple international locations. This is a practical role requiring a combination of deep technical expertise in Microsoft, VMware, and Cloud technologies, strategic thinking, and the ability to work effectively in a fast-paced, international setting. The ideal candidate will be a proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Key Responsibilities Infrastructure Management & Support: Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data centres, and cloud-based systems. Manage and administer our hybrid cloud environment, with a strong focus on Microsoft Azure, Entra ID, and Azure MDM for modern device management. Ensure the security of our infrastructure and data by managing on-premises and cloud security controls and working closely with the Security Operations Centre (SoC) to action vulnerability management and system patching. Manage and maintain our Windows and Linux (CentOS, Red Hat, Ubuntu) server estate, as well as core Microsoft services (AD, GPO, DNS, NPS/Radius, CA, SMTP Relay), and our extensive VMware vSphere/vCenter virtualisation platform. Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates. Manage and maintain our VDI environment (VMware Horizon/Citrix/OLVM), ensuring a reliable experience for our global user base. Take ownership of the company's backup and disaster recovery solutions, primarily using Veeam, and manage our tape library infrastructure. Provide 3rd line support for complex technical issues, acting as an escalation point for the service desk and junior engineers. Plan and execute infrastructure projects, including upgrades, migrations, and new implementations. Act as a technical lead and mentor for junior infrastructure engineers, fostering a culture of knowledge sharing and professional development. Requirements Extensive experience in a senior infrastructure engineering role, preferably within a global or multi-site SME. Solid hands on expertise in: The Microsoft Stack: Cloud Technologies: System Centre Configuration Manager (SCCM): Virtualisation & VDI: Hardware Experience: Networking & Monitoring: Security & Asset Management: Server Operating Systems & Backups: Please get in touch for full details.

Role: IT Infrastructure Team Engineer Location: Milton Keynes Salary: £37,200 - £47,700 Contract Type: Permanent (Hybrid 2 days WFH) About the Role We are seeking a proactive and technically skilled 3rd Line Support Engineer/ IT Infrastructure Engineer to join our clients dynamic IT department. This role involves overseeing and supporting our IT infrastructure platform, including SCCM and MDM configuration, policy development, and automated deployment to key hardware. Key Responsibilities Support and maintain the IT infrastructure platform and associated services. Configure and manage SCCM and MDM solutions. Develop and implement IT policies and automated deployment strategies. Handle service requests from the Service Desk and other delivery teams. Diagnose and resolve moderately complex technical issues. Ensure continuous delivery of IT services through effective problem management. Qualification & Experience Educated to A Level, NVQ Level 3, BTEC, or equivalent in ICT. Demonstrable experience with virtualization technologies and Windows Server environments Strong knowledge of Azure Software Strong organisational skills with the ability to prioritise workload effectively. Proven ability to communicate technical solutions to non-technical stakeholders. Apply Now! ?For more details contact SS25

2nd / 3rd Line IT Support Engineer - Shoreditch - £45,000 + Great Opportunity! Role: 2nd / 3rd Line IT Support Engineer Location: Shoreditch Salary: £40,000 - £45,000 + Benefits Interviewing Immediately - Apply Now I am representing a client based in Islington who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting plans to keep growing as the year goes on. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: Pension scheme Private Healthcare Working with the latest technology in the market Paid Certifications Much More Essential Skills: Windows Server VMWare / Hyper-V Office 365 / Azure Networking - Firewalls/Routers/Switches/VoIP Backup Experience MDM Intune Desirable: Previous experience at an MSP The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Now Hiring: 3rd Line Service Desk Engineer Cardiff (onsite) Full Time - this role will run on a 4 days on 4 days off pattern We're looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you re comfortable with Microsoft environments, proactive about automation, and solid in backup and disaster recovery, this one's for you. What You ll Be Doing: Infrastructure & Microsoft Stack Manage Entra ID, SSO, Azure, VMs, domain controllers, file servers, RDS. Patch management across OS, apps and antivirus (Defender). Ensure compliance with Cyber Essentials and report on system health. Endpoint Management & MDM Use Intune, Autopilot, Apple Business Manager, Manage Engine, MaaS360 (legacy). Keep devices secure and compliant through patching and policies. Report on endpoint coverage and daily compliance checks. Automation & Scripting Push automation using PowerShell. Find smarter, more efficient ways to run systems and reduce manual work. Backups & DR Manage SaaS backup solutions. Run DR tests (Azure failover, M365 restore, network failover). Work with clients on recovery planning (RTO/RPO), and act as an escalation point during incidents. Monitoring & Proactive Support Proactively identify improvements in IaaS, SaaS, and network services. Attend monthly client reviews add value, answer questions, and advise on upgrades. Ticketing & Support Handle tickets from start to finish: triage, investigate, resolve, document. Collaborate with internal teams and 3rd parties when needed. Develop knowledge base articles to improve support speed and consistency. The absolute ideal skills mix would include: 3-5+ years in a, IT support or infrastructure role Strong experience with Microsoft Azure, Intune, Manage Engine, and M365 AZ-104 certification (or working towards it) Confident scripting with PowerShell Hands-on with VMs, networking, security and DR planning Good communicator, detail-oriented, and a problem-solver If this sounds like it could be of interest to you please apply now for more details, thanks!

Job Description Title: 3rd Line Cloud Support Engineer Location: Office-based Southwest London Salary: Circa 40,000 to 45,000 depending on experience + pension Permanent Position - Office Based - This position would appeal to a candidate with a permanent role background, including good tenure. Travel: Occasional when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 3rd Line Cloud Support Engineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhanceclients' business operations. A-Level or HND level of qualifications Strong verbal and written communication Experience on a support helpdesk with a variety of technologies (MSP ideal) Certifications of technical knowledge Key Responsibilities Create scripts to improve cloud deployment and reporting mainly in SharePoint. Be a dedicated support point for detailed firewall questions. Ensure good working knowledge of cloud infrastructure and monitoring tools across the team. Work effectively with external suppliers who are used to delivering elements of our service Build good trust-based relationships with key customers & customer groups when providing support needs. Ensure that two-way feedback is developed relating to our products and services, current customer priorities, challenges, and requirements. Ensure that a strong customer service ethos is provided. Cloud Management Update Security and Network information to accurately account for changes in infrastructure Test and rollout updates to firewalls and routers. SharePoint creation and privilege management Ability to track and remediate compromised accounts. Working knowledge of a leading firewall vendor (FortiGate ideal) MDM skills O365 conditional access Knowledge of Power BI, and PowerShell is an advantage. What's in it for You Opportunity to develop skills in new technology and control your technical environment. Autonomy in your role, allowing for personal growth and efficiency improvements. Flexible benefits package, including options for salary diversion into childcare vouchers, medical cover, etc. About Our Client Our client is committed to providing enterprise-level solutions to fast-growing small businesses. Their success is built on hiring exceptional candidates who are passionate about IT and eager to learn from each other. Join our client's team and be part of a group that is passionate about technology and dedicated to helping clients achieve excellence in their industries. Apply now to take the next step in your career! Email your CV to (url removed) Services advertised are those of an Employment Agency.

2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

3rd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 3rd Line Support Engineer you will be working closely with the Build Project Coordinator, you will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA's, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services. The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 3rd line support or senior mobile endpoint engineering role. Modern Device Management using Workspace ONE to manage a large mobile customer estate Workspace ONE Unified Endpoint Manager Apple Business Manager JAMF ZTNA (Zero Trust Network Access) Entra ID M365 Android Enterprise Manager Samsun KNOX Certificate creation and management Creation and management of user\device policies. Using smart groups to control devices in a customer estate iOS and Android mobile operating systems experience (installation and configuration) Mobile Device Management through Organisation Groups Device onboarding\offboarding If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

3rd Line Support Engineer, MSP, Customer solutions, Microsoft, A leading provider of MSP solutions is seeking a solid and reliable 3rd line Engineer with a good background in Microsoft. The role: Be the main point of contact for escalations within the service desk Lead problem and major incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned. Consult with senior colleagues in the Professional Services team or Microsoft/third-party support as required. Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects move through hyper-care into operations Documentation and processes Follow existing and create new detailed procedures when required Review procedures created by other members of the team Ensure that the documentation is up to date when any changes are made to services Complete time and expense reporting requirements Act as the SME Consult the Service Desk Manager and/or Account Managers on new technology being proposed during client demos. Assist in resolving escalations/complaints. Deliver lunch and learns to other engineers within the business on troubleshooting methods and new functionality, ensuring knowledge sharing is preserved. Be the go-to engineer for junior staff - coach and support the engineers in resolving technical issues. Collaborate with the wider team members to drive service desk tickets through to resolution. Lead by example and promote an inclusive and respectful working environment. Demonstrate and maintain excellent written communication and outstanding customer service skills, both over the phone and in person. Skills required: BSc (or equivalent) in Computer Science / Information Technology, or a related field Experience in providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Technical skills Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger Azure Active Directory (Identity, MFA, Conditional Access) Supporting M365 environment Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint management, MDM Scripting languages such as PowerShell Knowledge of File System Technologies Knowledge of domain services: DNS, DHCP, VPN etc. 3rd Line Support Engineer, MSP, Customer solutions, Microsoft, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Senior Service desk Engineer - Jamf / MacOS Nottingham HQ £37,500 - £42,500pa (DOE) 26 days annual leave + bank holidays, Regular company socials Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme, Employee Discount on Technology Our Client: Jigsaw24 (Exclusive Recruitment Partnership CANDIDATE BRIEF: As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc, is essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with Mobile Device Management (MDM) best practices. Knowledge of compliance frameworks (e.g., CIS benchmarks, ISO, CE & CE+). Ability to enforce security baselines, monitor device health, and ensure patch compliance. Experience of Jamf School & Windows & InTune is desirable. UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates . DESIRABLE QUALIFICATIONS: Jamf 200/300 Certified Apple Device Support Apple Deployment and Management OUR CLIENT: After 6+ successful years of collaboration, we are delighted to announce Marmion is now Jigsaw24 s exclusive recruitment partner for all roles outside of their Media & Entertainment department! Jigsaw24 is a CRN award winning IT Reseller & Managed Service Provider, supplying hardware, software, and services to organisations across all sectors and of all sizes. Best known as Apple s largest reseller outside of Apple in the UK, their offering doesn t end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service. Jigsaw24 is committed to the wellbeing of their employees and have developed an extensive benefits package to suit, including; Enhanced maternity & paternity leave, health & life cover, staff purchase cover for all things tech, travel to work loans & cycle to work scheme, biannual parties, milestone awards and more! With over 100 hires placed by Marmion across all teams and levels, we're focused on delivering a consistently high-quality candidate experience , grounded in the shared values of integrity, personal service, and a human-first mindset. If you feel you are suitable, please apply today by submitting your CV to (url removed). Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

We are looking for a  2nd Line Service Desk Engineer  to join a well-established and fast-growing IT Services, Solutions and Consultancy practice. We're a team of  dedicated IT professionals  looking for someone to join the team and continue our mission of providing  world-class IT services  to a diverse and expanding list of clients. You should have  at least 4   years  working in a  commercial IT Support environment  - preferably within a Managed Service Provider. You must have an  enthusiastic  and  ambitious  attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running. You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required.  You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote / On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online and Teams setup and configuration Microsoft Azure administration Hosted Telephony Windows Server, GPO, AD, File Servers and any other server roles. Deployment and implementation of new workstations and network hardware across multiple remote sites. General desktop support, Hardware\software diagnosis and break fix. Windows OS 7,8 and 10 DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security – server and workstation) If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP. What you can expect from us in return: At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday) Hybrid Working : A minimum of 1 day per week home working Socials: Quarterly work socials and weekly team lunches Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff Training : A tailored training plan including official vendor certifications Why choose a career with Enable Technology? At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals. Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless. NO RECRUITERS PLEASE