We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
18/12/2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
28/03/2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
27/02/2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
2nd Line Engineer - Stockton on Tees Up to 40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. This role is a standalone role which is predominately 2nd through to 3rd Line, with some 1st line when required. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure. You'll require experience supporting the following: - Windows OS Support (Windows 10) - Active Directory and Office 365 Admin - Microsoft Teams - Supporting AV products - Ideally an understanding of web gateway filtering. - An understanding of networking concepts including support of VPN's - Experience working on a Service Desk / management and prioritization of ticket queues. - Any experience with ServiceNow will be highly favored
10/02/2025
Full time
2nd Line Engineer - Stockton on Tees Up to 40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. This role is a standalone role which is predominately 2nd through to 3rd Line, with some 1st line when required. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure. You'll require experience supporting the following: - Windows OS Support (Windows 10) - Active Directory and Office 365 Admin - Microsoft Teams - Supporting AV products - Ideally an understanding of web gateway filtering. - An understanding of networking concepts including support of VPN's - Experience working on a Service Desk / management and prioritization of ticket queues. - Any experience with ServiceNow will be highly favored
2nd Line Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer to be based onsite x5 days a week. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
10/02/2025
Full time
2nd Line Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer to be based onsite x5 days a week. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Infrastructure/Cloud Engineer x2 - Coventry (on-site 1 day per fortnight) - £35,000 - £60,000 DOE + on call allowance Robert Half are working with a global MSP on the recruitment of 2 Infrastructure/Cloud Engineers. The role is based in Coventry but only requires engineers to be on-site 1 day per fortnight. The client are looking for candidates at various levels so will consider candidates from a 2nd/3rd line background up to a Senior engineer level. There is also on call required 1 week in 4 - there is an additional payment for any weeks where you are on-call Key Duties Act as Technical Lead on projects to transform clients infrastructure and migrate to the MSP's cloud services. Assist with the ongoing management, maintenance and expansion of Infrastructure. Lead, coordinate and participate in technology and process improvements as they relate to cloud services and the cloud platform Design and implement policies, procedures and technologies to ensure performance and availability. Skills and Experience 5+ years Infrastructure/Cloud Engineering Strong Windows Server Advanced knowledge of Cloud infrastructures - VMware Knowledge of network infrastructure, with CCNA certification desirable or equivalent experience. Experience designing, installing, configuring and maintaining server, storage and network hardware VCP/MCSE certification preferred Infrastructure/Cloud Engineer x2 - Coventry (on-site 1 day per fortnight) - £35,000 - £60,000 DOE + on call allowance Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
10/02/2025
Full time
Infrastructure/Cloud Engineer x2 - Coventry (on-site 1 day per fortnight) - £35,000 - £60,000 DOE + on call allowance Robert Half are working with a global MSP on the recruitment of 2 Infrastructure/Cloud Engineers. The role is based in Coventry but only requires engineers to be on-site 1 day per fortnight. The client are looking for candidates at various levels so will consider candidates from a 2nd/3rd line background up to a Senior engineer level. There is also on call required 1 week in 4 - there is an additional payment for any weeks where you are on-call Key Duties Act as Technical Lead on projects to transform clients infrastructure and migrate to the MSP's cloud services. Assist with the ongoing management, maintenance and expansion of Infrastructure. Lead, coordinate and participate in technology and process improvements as they relate to cloud services and the cloud platform Design and implement policies, procedures and technologies to ensure performance and availability. Skills and Experience 5+ years Infrastructure/Cloud Engineering Strong Windows Server Advanced knowledge of Cloud infrastructures - VMware Knowledge of network infrastructure, with CCNA certification desirable or equivalent experience. Experience designing, installing, configuring and maintaining server, storage and network hardware VCP/MCSE certification preferred Infrastructure/Cloud Engineer x2 - Coventry (on-site 1 day per fortnight) - £35,000 - £60,000 DOE + on call allowance Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Infrastructure Manager - York (Hybrid) My Industry leading client is currently seeking an Infrastructure Manager to join a busy IT environment to manage a 3rd line Infrastructure team. In order to be considered for this role you will need to possess line management experience & come from a highly technical background. Duties and Responsibilities Overall responsibility for the management of a team of highly skilled engineers both technically & direct management, . Ensuring 3rd Line backlog is managed within OLAs & SLAs, stepping in to clear technically challenging tickets. Responsible for training & development of the engineers. Close day to day working with internal IT Service Delivery, Projects, Technical Delivery & Security teams. Managing Infrastructure team weekly reporting. Managing/coordinating operational changes inside/outside of core hours (dependent on activity). Skills/Requirements Strong Public cloud - Microsoft Azure & associated bastions, Kubernetes, Application Gateways, Express Routes, & Traffic Managers. O365, Teams, Exchange online, PowerShell experience. Hands-on experience with writing SQL queries. Strong VMware & Hyper-V knowledge. Proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays. Good understanding of WAN, SDWAN, MPLS, FTTp/c, FortiGate Firewall/Manager/Analyzer, Draytek Router, Ubiquiti stack, Wireless Networks (planning/support). Detailed understanding of TCP/IP, IP routing protocols (BGP and OSPF). Knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy & WSUS. In-depth incident management knowledge, understanding of ITSM toolsets. Infrastructure Manager - York (Hybrid)
10/02/2025
Full time
Infrastructure Manager - York (Hybrid) My Industry leading client is currently seeking an Infrastructure Manager to join a busy IT environment to manage a 3rd line Infrastructure team. In order to be considered for this role you will need to possess line management experience & come from a highly technical background. Duties and Responsibilities Overall responsibility for the management of a team of highly skilled engineers both technically & direct management, . Ensuring 3rd Line backlog is managed within OLAs & SLAs, stepping in to clear technically challenging tickets. Responsible for training & development of the engineers. Close day to day working with internal IT Service Delivery, Projects, Technical Delivery & Security teams. Managing Infrastructure team weekly reporting. Managing/coordinating operational changes inside/outside of core hours (dependent on activity). Skills/Requirements Strong Public cloud - Microsoft Azure & associated bastions, Kubernetes, Application Gateways, Express Routes, & Traffic Managers. O365, Teams, Exchange online, PowerShell experience. Hands-on experience with writing SQL queries. Strong VMware & Hyper-V knowledge. Proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays. Good understanding of WAN, SDWAN, MPLS, FTTp/c, FortiGate Firewall/Manager/Analyzer, Draytek Router, Ubiquiti stack, Wireless Networks (planning/support). Detailed understanding of TCP/IP, IP routing protocols (BGP and OSPF). Knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy & WSUS. In-depth incident management knowledge, understanding of ITSM toolsets. Infrastructure Manager - York (Hybrid)
Job Overview: The Infrastructure Architect plays a key role in CLS, possessing broad knowledge in Data Centre, Cloud Infrastructure & Platforms, with a focus on capability enhancements and continuous improvement. This role involves collaborating with cross-functional teams to understand business requirements, providing technical leadership, and ensuring the design meets CLS architectural principles and security standards. Key Responsibilities: Author High Level Solution Design, Solutions Overview and Conceptual Architectures. Design and architect solutions based on technical and business requirements. Develop and document architecture blueprints and best practices. Act as a lead Architecture on projects. Contribute to the development & management of Infrastructure Strategy. Contribute to the continuous improvement of Architecture within CLS. Contribute to product roadmaps & reference architectures. Key Competencies: Experience in Architecture. Strong experience in Cloud platforms, Data Centre, and hosting technologies. Ability to communicate solutions to other stakeholders. Broad knowledge of Networks & Security. Good knowledge of Risk management. Work closely with other architecture disciplines including Enterprise, Application, and Security, as well as Engineering and Operations. Provide technical guidance to team members and stakeholders. Identify & recommend opportunities for efficiency. Stay updated on new features and capabilities & best practices. Ability to deal with ambiguity and manage diversity. Share knowledge with the team and contribute to the organization's learning culture. Qualifications: Proven experience Architecting Infrastructure solutions. Industry recognized certifications (such as Togaf, AWS Certified Solutions Architect) in conjunction with application in previous roles are highly desirable. Strong understanding of infrastructure concepts, principles, and best practices. Excellent communication and interpersonal skills. Preferred Skills: Experience in IaC (nice to have). Knowledge of Compute virtualization and hypervisors. Knowledge of Operating systems (Windows and Linux) & Database Technologies. Knowledge of networking design and principles in both public cloud and traditional data center. Knowledge of hybrid cloud architectures. Ability to assess and recommend third-party tools and services to complement AWS offerings. Knowledge of 3rd party storage and firewall desired. Stakeholder management. Knowledge of cloud security.
10/02/2025
Full time
Job Overview: The Infrastructure Architect plays a key role in CLS, possessing broad knowledge in Data Centre, Cloud Infrastructure & Platforms, with a focus on capability enhancements and continuous improvement. This role involves collaborating with cross-functional teams to understand business requirements, providing technical leadership, and ensuring the design meets CLS architectural principles and security standards. Key Responsibilities: Author High Level Solution Design, Solutions Overview and Conceptual Architectures. Design and architect solutions based on technical and business requirements. Develop and document architecture blueprints and best practices. Act as a lead Architecture on projects. Contribute to the development & management of Infrastructure Strategy. Contribute to the continuous improvement of Architecture within CLS. Contribute to product roadmaps & reference architectures. Key Competencies: Experience in Architecture. Strong experience in Cloud platforms, Data Centre, and hosting technologies. Ability to communicate solutions to other stakeholders. Broad knowledge of Networks & Security. Good knowledge of Risk management. Work closely with other architecture disciplines including Enterprise, Application, and Security, as well as Engineering and Operations. Provide technical guidance to team members and stakeholders. Identify & recommend opportunities for efficiency. Stay updated on new features and capabilities & best practices. Ability to deal with ambiguity and manage diversity. Share knowledge with the team and contribute to the organization's learning culture. Qualifications: Proven experience Architecting Infrastructure solutions. Industry recognized certifications (such as Togaf, AWS Certified Solutions Architect) in conjunction with application in previous roles are highly desirable. Strong understanding of infrastructure concepts, principles, and best practices. Excellent communication and interpersonal skills. Preferred Skills: Experience in IaC (nice to have). Knowledge of Compute virtualization and hypervisors. Knowledge of Operating systems (Windows and Linux) & Database Technologies. Knowledge of networking design and principles in both public cloud and traditional data center. Knowledge of hybrid cloud architectures. Ability to assess and recommend third-party tools and services to complement AWS offerings. Knowledge of 3rd party storage and firewall desired. Stakeholder management. Knowledge of cloud security.
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Cisco 3rd Line Support Project Engineer - Cisco, LAN/WAN, Firewalls - £60,000 - £70,000 - Northamptonshire/Hybrid Do you want to: Be equally involved with 3rd line support and project-based work with career scope into Lead Net Sec Consultant/Presales? Upskill in Azure Network, SDWAN, SASE, Zero Trust? Join a rapidly growing company with an ever-increasing client base? Join a company that our known for honesty, transparency and drive to deliver a top tier, professional job to their clients? Key Skills/Experience CCNP or CCIE Pro-active and reactive 3rd line network support across all client networks infrastructure You will be one of the key network Subject Matter Experts (SME) who supports and implements network solutions for multiple customers The ability to articulate and present complex technical topics to non-technical clients and colleagues, clearly breaking down and explaining concepts so they are understood Capable of handling complex escalated situations internally and externally Cover a variety of tech; LAN, WAN, Cisco R&S, Wifi, MPSL, Connectivity Security Firewalls (Fortinet, Firepower, Palo Alto) Excellent Cisco Lan Enterprise R&S experience WAN knowledge and experience is nice to have Exposure to, or experience with, Cisco Meraki, HP/Aruba or Fortinet vendor stacks will serve as a bonus Excellent interpersonal and communication skills, both written and verbal. You should be confident to communicate at every level within small and large enterprises, effectively escalating wherever necessary. Please hit the button Apply and/or email (see below) or call for further info. Cisco 3rd Line Support Project Engineer - Cisco, LAN/WAN, Firewalls - £60,000 - £70,000 - Northamptonshire/Hybrid
09/02/2025
Full time
Cisco 3rd Line Support Project Engineer - Cisco, LAN/WAN, Firewalls - £60,000 - £70,000 - Northamptonshire/Hybrid Do you want to: Be equally involved with 3rd line support and project-based work with career scope into Lead Net Sec Consultant/Presales? Upskill in Azure Network, SDWAN, SASE, Zero Trust? Join a rapidly growing company with an ever-increasing client base? Join a company that our known for honesty, transparency and drive to deliver a top tier, professional job to their clients? Key Skills/Experience CCNP or CCIE Pro-active and reactive 3rd line network support across all client networks infrastructure You will be one of the key network Subject Matter Experts (SME) who supports and implements network solutions for multiple customers The ability to articulate and present complex technical topics to non-technical clients and colleagues, clearly breaking down and explaining concepts so they are understood Capable of handling complex escalated situations internally and externally Cover a variety of tech; LAN, WAN, Cisco R&S, Wifi, MPSL, Connectivity Security Firewalls (Fortinet, Firepower, Palo Alto) Excellent Cisco Lan Enterprise R&S experience WAN knowledge and experience is nice to have Exposure to, or experience with, Cisco Meraki, HP/Aruba or Fortinet vendor stacks will serve as a bonus Excellent interpersonal and communication skills, both written and verbal. You should be confident to communicate at every level within small and large enterprises, effectively escalating wherever necessary. Please hit the button Apply and/or email (see below) or call for further info. Cisco 3rd Line Support Project Engineer - Cisco, LAN/WAN, Firewalls - £60,000 - £70,000 - Northamptonshire/Hybrid
Desktop Support Engineer - Swanwick - 30,000 - Great Opportunity! Role : Desktop Support Engineer Areas : Swanwick Salary : 24,000 - 30,000 I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Swanwick. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
07/02/2025
Full time
Desktop Support Engineer - Swanwick - 30,000 - Great Opportunity! Role : Desktop Support Engineer Areas : Swanwick Salary : 24,000 - 30,000 I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Swanwick. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: 2nd/3rd Line Engineer Location: Eccles, Manchester Work Structure: Hybrid (3/2 split) Salary: 40,000 - 50,000 DOE Job Description: We are working with a leading Fintech company based in Salford / Eccles area of Greater Manchester, Our client specialises in developing cutting-edge payment solutions and financial technology that empower businesses worldwide. As a 2nd/3rd Line Engineer, you'll play a pivotal role in maintaining and optimising their robust IT infrastructure, ensuring seamless operations in a fast-paced, high-growth environment. Benefits: 25 days holiday rising to 30, plus bank holidays Your birthday off! Flexible working opportunities Hybrid Structure (3/2 split) Free parking Healthcare packages Team building and social events Development plan for career success Role responsibilities: Resolve complex technical issues across hardware, software, and networks. Maintain and optimize IT infrastructure for performance and reliability. Ensure system security and compliance with industry standards. Collaborate on deploying and supporting new technologies. Support and mentor junior members of staff Liase with 3rd parties when applicable Technical requirements: Azure / Azure Virtual Desktop VMWare Office 365 & Applications VoIP / Connectivity Routers and Switch installations Firewall configurations Network setups If you are a Senior IT Engineer with 3rd Line experience, you are enthusiastic and driven, we want to hear from you! Please apply to be immediately considered. Key Words: 3rd Line IT Engineer, 3rd Line, Senior Technical, Senior IT Engineer, 2nd/3rd line, Senior IT Support, 2nd line In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
07/02/2025
Full time
Role: 2nd/3rd Line Engineer Location: Eccles, Manchester Work Structure: Hybrid (3/2 split) Salary: 40,000 - 50,000 DOE Job Description: We are working with a leading Fintech company based in Salford / Eccles area of Greater Manchester, Our client specialises in developing cutting-edge payment solutions and financial technology that empower businesses worldwide. As a 2nd/3rd Line Engineer, you'll play a pivotal role in maintaining and optimising their robust IT infrastructure, ensuring seamless operations in a fast-paced, high-growth environment. Benefits: 25 days holiday rising to 30, plus bank holidays Your birthday off! Flexible working opportunities Hybrid Structure (3/2 split) Free parking Healthcare packages Team building and social events Development plan for career success Role responsibilities: Resolve complex technical issues across hardware, software, and networks. Maintain and optimize IT infrastructure for performance and reliability. Ensure system security and compliance with industry standards. Collaborate on deploying and supporting new technologies. Support and mentor junior members of staff Liase with 3rd parties when applicable Technical requirements: Azure / Azure Virtual Desktop VMWare Office 365 & Applications VoIP / Connectivity Routers and Switch installations Firewall configurations Network setups If you are a Senior IT Engineer with 3rd Line experience, you are enthusiastic and driven, we want to hear from you! Please apply to be immediately considered. Key Words: 3rd Line IT Engineer, 3rd Line, Senior Technical, Senior IT Engineer, 2nd/3rd line, Senior IT Support, 2nd line In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an experienced IT professional looking to take full ownership of an internal IT environment? My client, a well-established food production company in Edinburgh, is seeking a Senior IT Engineer to manage and maintain their on-site infrastructure. This is a sole IT role on-site, where you'll handle 2nd and 3rd line issues, oversee business-as-usual operations, and lead IT projects, while a Managed Service Provider (MSP) supports 1st line tickets remotely. This is a fantastic opportunity to shape IT operations in a fast-paced manufacturing environment. Senior IT Engineer Edinburgh/Onsite 35,000 - 42,000 Daily Duties: Managing on-site infrastructure, ensuring reliability and performance. Handling 2nd and 3rd line escalations, working on more complex technical issues. Leading IT projects, including system upgrades, migrations, and network improvements. Collaborating with external MSPs for 1st line ticket resolution and escalations. Ensuring cybersecurity best practices and compliance with industry standards. Maintaining IT documentation and disaster recovery procedures. Supporting hardware and software troubleshooting across production and office environments. Identifying and implementing process improvements to enhance IT efficiency. Tech Stack: Operating Systems: Windows Server, Windows 10/11. Cloud Services: Microsoft 365, Azure AD. Networking: VLANs, Firewalls, Switches (Cisco, Ubiquiti). Virtualization: VMware, Hyper-V. Security & Backups: Veeam, Endpoint Security Solutions. Hardware: Servers, Workstations, Printers, Production IT Equipment. Company Benefits: 10% Pension Contribution - Secure your future with a generous employer pension scheme. Private Healthcare - Comprehensive medical coverage for peace of mind. Sick Pay - Financial support during unexpected health-related absences. Cycle-to-Work Scheme - Promote a healthy lifestyle with subsidized bike purchases. Free Parking - Convenient on-site parking for stress-free commutes. Life Insurance - Providing added financial security for you and your loved ones. Training & Development - Ongoing investment in your professional growth. If you're looking for a senior role where you can make a real impact, take ownership of IT operations, and work in a supportive industry, this could be the perfect opportunity for you! If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
07/02/2025
Full time
Are you an experienced IT professional looking to take full ownership of an internal IT environment? My client, a well-established food production company in Edinburgh, is seeking a Senior IT Engineer to manage and maintain their on-site infrastructure. This is a sole IT role on-site, where you'll handle 2nd and 3rd line issues, oversee business-as-usual operations, and lead IT projects, while a Managed Service Provider (MSP) supports 1st line tickets remotely. This is a fantastic opportunity to shape IT operations in a fast-paced manufacturing environment. Senior IT Engineer Edinburgh/Onsite 35,000 - 42,000 Daily Duties: Managing on-site infrastructure, ensuring reliability and performance. Handling 2nd and 3rd line escalations, working on more complex technical issues. Leading IT projects, including system upgrades, migrations, and network improvements. Collaborating with external MSPs for 1st line ticket resolution and escalations. Ensuring cybersecurity best practices and compliance with industry standards. Maintaining IT documentation and disaster recovery procedures. Supporting hardware and software troubleshooting across production and office environments. Identifying and implementing process improvements to enhance IT efficiency. Tech Stack: Operating Systems: Windows Server, Windows 10/11. Cloud Services: Microsoft 365, Azure AD. Networking: VLANs, Firewalls, Switches (Cisco, Ubiquiti). Virtualization: VMware, Hyper-V. Security & Backups: Veeam, Endpoint Security Solutions. Hardware: Servers, Workstations, Printers, Production IT Equipment. Company Benefits: 10% Pension Contribution - Secure your future with a generous employer pension scheme. Private Healthcare - Comprehensive medical coverage for peace of mind. Sick Pay - Financial support during unexpected health-related absences. Cycle-to-Work Scheme - Promote a healthy lifestyle with subsidized bike purchases. Free Parking - Convenient on-site parking for stress-free commutes. Life Insurance - Providing added financial security for you and your loved ones. Training & Development - Ongoing investment in your professional growth. If you're looking for a senior role where you can make a real impact, take ownership of IT operations, and work in a supportive industry, this could be the perfect opportunity for you! If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Linux Engineer / Administrator is requireby a well known company. You will have the following skills / experience: Overall purpose of the role The IT Senior Linux Engineer is responsible for managing the high availability server infrastructure and associated operational services in line with the agreed Service Level Targets. Working with the other IT teams, such as Network Operations, Application Management, Security, Service Desk, Strategy & Architecture and the project delivery teams to ensure close alignment and engagement in implementing major developments and enhancements within the existing IT infrastructure. Scope of role Responsible for the resolution through 2nd & 3rd line support for all associated infrastructure issues; Provides technical leadership for the resolution of service issues aligned to their technical capability; Takes responsibility for the ownership of the service advancement of their technical capability; Leads the engagement with the Strategy and Architecture team to understand technical direction and ensure strategic and operational alignment around support, maintenance & lifecycle management; Assisting in the set up and maintenance of relevant IT policy and standards in line with appropriate best practice; Keep up-to date with the latest relevant technology, relevant standards, policies and directives; Liaise with internal governance and the relevant external authorities in order to ensure that we are moving towards an approved compliant infrastructure; Produce and maintain operations manuals/run books for the associated services for this team in line with corporate standards; Identifies and acts upon opportunities for continuous improvement to reduce operational risks, optimise efficiency and improve standards; That product road maps and any associated remediation plans are in place to address operational risks. Major accountabilities of role 1. To provide 2nd line support and 3rd line covering 24x7 on call rota 2. Key contributor to SW Transition and Transformation Programmes of work. 3. Defining and implementing IT quality assurance practices and procedures 4. Ensuring that the appropriate IT technology standard requirements, methodology and processes are in place 5. Attends and positively influences the appropriate technical and operational governance forums Experience and capability requirements Knowledge/experience: RHEL 5,6,7 & 8 experience Understanding of LVM SE Linux configuration Redhat Satellite, patch management Ansible automation Solaris 9 & 10 experience or relevant Unix knowledge Solaris LDOM Veritas Volume management GIT or SVN version control Cloud Platform experience - MS Azure or equivalent AWS Troubleshooting, Diagnostics & Event Log/Management Solarwinds configuration and management Virtualisation, VMWare vSphere, ESX and ESXi End point protection, DLP and GDPR (Symantec preferred) Scripting: Bash, Perl or Python Network fundamentals (Firewall, DNS, DHCP etc. from a client perspective) (preferred) Capability: Experience of working in a Transitional multi supplier environment within a large-scale organisation Experience of contributing to technical solution design and development leveraging existing tool suites and propose best of breed solutions. Experience in ensuring that infrastructure conforms to architectural principles (e.g. supportability, future-proofing, consolidation, standards and strategy. Demonstrable experience successfully challenging vendors on solution designs resulting in an improved product. Stakeholder management with experience of working effectively with all levels throughout the organisation. Excellent written and verbal communication skills, flexible and a proactive team player. Technical expertise within a service and technical environment with a demanding, fast-paced environment This role is Inside IR35, please send your CV now for more details and immediate interview
07/02/2025
Contractor
Linux Engineer / Administrator is requireby a well known company. You will have the following skills / experience: Overall purpose of the role The IT Senior Linux Engineer is responsible for managing the high availability server infrastructure and associated operational services in line with the agreed Service Level Targets. Working with the other IT teams, such as Network Operations, Application Management, Security, Service Desk, Strategy & Architecture and the project delivery teams to ensure close alignment and engagement in implementing major developments and enhancements within the existing IT infrastructure. Scope of role Responsible for the resolution through 2nd & 3rd line support for all associated infrastructure issues; Provides technical leadership for the resolution of service issues aligned to their technical capability; Takes responsibility for the ownership of the service advancement of their technical capability; Leads the engagement with the Strategy and Architecture team to understand technical direction and ensure strategic and operational alignment around support, maintenance & lifecycle management; Assisting in the set up and maintenance of relevant IT policy and standards in line with appropriate best practice; Keep up-to date with the latest relevant technology, relevant standards, policies and directives; Liaise with internal governance and the relevant external authorities in order to ensure that we are moving towards an approved compliant infrastructure; Produce and maintain operations manuals/run books for the associated services for this team in line with corporate standards; Identifies and acts upon opportunities for continuous improvement to reduce operational risks, optimise efficiency and improve standards; That product road maps and any associated remediation plans are in place to address operational risks. Major accountabilities of role 1. To provide 2nd line support and 3rd line covering 24x7 on call rota 2. Key contributor to SW Transition and Transformation Programmes of work. 3. Defining and implementing IT quality assurance practices and procedures 4. Ensuring that the appropriate IT technology standard requirements, methodology and processes are in place 5. Attends and positively influences the appropriate technical and operational governance forums Experience and capability requirements Knowledge/experience: RHEL 5,6,7 & 8 experience Understanding of LVM SE Linux configuration Redhat Satellite, patch management Ansible automation Solaris 9 & 10 experience or relevant Unix knowledge Solaris LDOM Veritas Volume management GIT or SVN version control Cloud Platform experience - MS Azure or equivalent AWS Troubleshooting, Diagnostics & Event Log/Management Solarwinds configuration and management Virtualisation, VMWare vSphere, ESX and ESXi End point protection, DLP and GDPR (Symantec preferred) Scripting: Bash, Perl or Python Network fundamentals (Firewall, DNS, DHCP etc. from a client perspective) (preferred) Capability: Experience of working in a Transitional multi supplier environment within a large-scale organisation Experience of contributing to technical solution design and development leveraging existing tool suites and propose best of breed solutions. Experience in ensuring that infrastructure conforms to architectural principles (e.g. supportability, future-proofing, consolidation, standards and strategy. Demonstrable experience successfully challenging vendors on solution designs resulting in an improved product. Stakeholder management with experience of working effectively with all levels throughout the organisation. Excellent written and verbal communication skills, flexible and a proactive team player. Technical expertise within a service and technical environment with a demanding, fast-paced environment This role is Inside IR35, please send your CV now for more details and immediate interview
Title: 2nd Line WAN Support Engineer Location : Birmingham Length : 6 months Note: The suitable candidate must hold SC Clearance Brief Overview of role/project: We are seeking a 2nd Line WAN Network Engineer to support and configure SRX series Routers as part of our BAU operations, ensuring the global delivery of secure network services. If you're an experienced 2nd line network engineer, join our skilled team in Birmingham to manage and maintain our Customer Network WAN estate. Your daily responsibilities will involve a combination of technical network support, handling escalations, and working on project implementations. You will also provide guidance and support to 1st line engineers while collaborating closely with 3rd line engineers to share knowledge and enhance the 2nd line team's skills. Mandatory Skills (Candidate must have all): We are looking for a capable engineer with expertise in configuring and troubleshooting Juniper network devices. The ideal candidate will possess in-depth knowledge of configuring key network components. Juniper SRX platform BGP IPSEC MPLS PKI Highly Desirable Skills: Juniper SRX Platform : The ideal candidate will possess knowledge and hands-on experience with various SRX and MX platforms, along with strong CLI expertise. Routing and Switching : A solid understanding of routing and switching protocols is essential. BGP : In-depth knowledge of BGP, including policy-based routing, attribute manipulation, load-balancing techniques, and advanced troubleshooting skills, is required. IPsec VPN and MPLS : Proficiency in troubleshooting IPsec VPNs and MPLS networks is a must. PKI : The candidate should have a good understanding of PKI infrastructure and experience with certificate-based VPN authentication. If you meet the above requirements and hold active SC Clearance, please apply for the position to be contacted by an Experis Consultant. If you haven't been contacted within 14 days, please consider the application unsuccessful.
07/02/2025
Contractor
Title: 2nd Line WAN Support Engineer Location : Birmingham Length : 6 months Note: The suitable candidate must hold SC Clearance Brief Overview of role/project: We are seeking a 2nd Line WAN Network Engineer to support and configure SRX series Routers as part of our BAU operations, ensuring the global delivery of secure network services. If you're an experienced 2nd line network engineer, join our skilled team in Birmingham to manage and maintain our Customer Network WAN estate. Your daily responsibilities will involve a combination of technical network support, handling escalations, and working on project implementations. You will also provide guidance and support to 1st line engineers while collaborating closely with 3rd line engineers to share knowledge and enhance the 2nd line team's skills. Mandatory Skills (Candidate must have all): We are looking for a capable engineer with expertise in configuring and troubleshooting Juniper network devices. The ideal candidate will possess in-depth knowledge of configuring key network components. Juniper SRX platform BGP IPSEC MPLS PKI Highly Desirable Skills: Juniper SRX Platform : The ideal candidate will possess knowledge and hands-on experience with various SRX and MX platforms, along with strong CLI expertise. Routing and Switching : A solid understanding of routing and switching protocols is essential. BGP : In-depth knowledge of BGP, including policy-based routing, attribute manipulation, load-balancing techniques, and advanced troubleshooting skills, is required. IPsec VPN and MPLS : Proficiency in troubleshooting IPsec VPNs and MPLS networks is a must. PKI : The candidate should have a good understanding of PKI infrastructure and experience with certificate-based VPN authentication. If you meet the above requirements and hold active SC Clearance, please apply for the position to be contacted by an Experis Consultant. If you haven't been contacted within 14 days, please consider the application unsuccessful.
Role - Infrastructure Support Engineer (12 month FTC) Location - Stoke-on-Trent Salary - 40,000 Are you a tech-savvy professional passionate about infrastructure support? We are searching for an Infrastructure Support Engineer to join our public sector client in the heart of Stoke-on-Trent. This is your chance to become part of a dynamic team that values innovation and dedication. The Ideal Candidate: Previous experience working in an ICT service desk environment at 2nd, 3rd line - Essential Experience of managing people and projects to deliver effective ICT technology services. - Desirable Experience of working as part of a team- Essential Experience and working knowledge of Microsoft Azure, Cloud Hosting Systems (Azure). Windows Server, Active Directory, SQL, LAN\WAN Networking Microsoft MCP, MCSA\MCSE or CompTIA A+ or BTEC National Diploma for IT Practitioners - Desirable Supporting and maintaining ICT Support As an Infrastructure Support Engineer, you will be at the forefront of maintaining and enhancing critical IT systems within this key public organization. Your expertise will ensure seamless operation across various departments impacting countless lives in meaningful ways. If ready for an impactful role look no further. Apply now with an up-to-date CV to be considered In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
06/02/2025
Full time
Role - Infrastructure Support Engineer (12 month FTC) Location - Stoke-on-Trent Salary - 40,000 Are you a tech-savvy professional passionate about infrastructure support? We are searching for an Infrastructure Support Engineer to join our public sector client in the heart of Stoke-on-Trent. This is your chance to become part of a dynamic team that values innovation and dedication. The Ideal Candidate: Previous experience working in an ICT service desk environment at 2nd, 3rd line - Essential Experience of managing people and projects to deliver effective ICT technology services. - Desirable Experience of working as part of a team- Essential Experience and working knowledge of Microsoft Azure, Cloud Hosting Systems (Azure). Windows Server, Active Directory, SQL, LAN\WAN Networking Microsoft MCP, MCSA\MCSE or CompTIA A+ or BTEC National Diploma for IT Practitioners - Desirable Supporting and maintaining ICT Support As an Infrastructure Support Engineer, you will be at the forefront of maintaining and enhancing critical IT systems within this key public organization. Your expertise will ensure seamless operation across various departments impacting countless lives in meaningful ways. If ready for an impactful role look no further. Apply now with an up-to-date CV to be considered In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Manager Heathrow 50,000- 55,000 + Hybrid (3 in, 2 from home) + Holiday + Pension Excellent opportunity for an IT Manager with good Windows skills to join a growing scale-up, part of a much larger global group, offering a great work-life balance, tonnes of interesting and challenging projects, and the opportunity to really stamp your mark on all IT across the company. This company have been around for circa 2 decades and have built a reputation for providing a incredibly high service to their customers. Their solutions are used in some of the most high-pressure situations in the world. In this role you will take ownership of the entire IT Network, with support from the IT Manager for the Parent Company. You'll run your own projects and upgrades, you'll support internal users, and occasionally have to drop everything to assist with an IT-related fix for a customer. You'll be office-based 3 days a week, and work from home twice a week. The ideal candidate will be an IT Manager or Senior 3rd Line/Network Engineer comfortable in keeping a Microsoft suite working and evolving. You'll be responsible for MS365, Window 10 and 11, Microsoft Servers (Apply online only , domains and websites, and the hardware and networking in the office. The ideal candidate will need to be based in a commutable radius of Heathrow Airport. This is a fantastic opportunity to join a growing business offering the chance to really stamp your mark across all things IT, tonnes of interesting and challenging projects, and a great work-life balance. The Role: Owning the entire IT Network Running your own IT projects and upgrades Supporting internal and external users Based at Heathrow 3 days a week The Person: Experience with MS365 Microsoft 10/11 experience, Server experience, and Hardware and Networking Previous experience as an IT Manager or Senior 3rd Line/Network Engineer Commutable to Heathrow at least 3 days a week (own transport) Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
06/02/2025
Full time
IT Manager Heathrow 50,000- 55,000 + Hybrid (3 in, 2 from home) + Holiday + Pension Excellent opportunity for an IT Manager with good Windows skills to join a growing scale-up, part of a much larger global group, offering a great work-life balance, tonnes of interesting and challenging projects, and the opportunity to really stamp your mark on all IT across the company. This company have been around for circa 2 decades and have built a reputation for providing a incredibly high service to their customers. Their solutions are used in some of the most high-pressure situations in the world. In this role you will take ownership of the entire IT Network, with support from the IT Manager for the Parent Company. You'll run your own projects and upgrades, you'll support internal users, and occasionally have to drop everything to assist with an IT-related fix for a customer. You'll be office-based 3 days a week, and work from home twice a week. The ideal candidate will be an IT Manager or Senior 3rd Line/Network Engineer comfortable in keeping a Microsoft suite working and evolving. You'll be responsible for MS365, Window 10 and 11, Microsoft Servers (Apply online only , domains and websites, and the hardware and networking in the office. The ideal candidate will need to be based in a commutable radius of Heathrow Airport. This is a fantastic opportunity to join a growing business offering the chance to really stamp your mark across all things IT, tonnes of interesting and challenging projects, and a great work-life balance. The Role: Owning the entire IT Network Running your own IT projects and upgrades Supporting internal and external users Based at Heathrow 3 days a week The Person: Experience with MS365 Microsoft 10/11 experience, Server experience, and Hardware and Networking Previous experience as an IT Manager or Senior 3rd Line/Network Engineer Commutable to Heathrow at least 3 days a week (own transport) Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
We are seeking an Senior Support Engineer to join our client on site. The Senior Support Engineer will be salaried up to £50,000 with additional benefits. The Senior Support Engineer will be the face of Technology UK, managing the IT UK functions as directed. Overall, the Senior Support Engineer will be responsible on site and taking a leading responsible role, ensuring directions and responsibilities are completed by the Senior Support Engineer. Key Responsibilities: Provide IT support across user queries, logged requests, and technical incidents. Manage Microsoft operating systems (Windows 10/11, Windows Server 2008R2-2022) and desktop applications like Office Suite. Maintain and troubleshoot client devices (PCs, laptops, smartphones, printers). Support and administer physical hosts, virtual Servers, and network infrastructure. Collaborate with global teams for systems consistency and backups. Maintain asset registers and manage IT hardware/software procurement. Supervise IT support staff (currently one apprentice). up to 3rd line duties Skills & Experience: Strong Microsoft tech expertise (Active Directory, Exchange, Azure Entra). Proficiency in VMware vSphere. Preferred experience in system administration, hybrid IT environments, and technologies like CyberArk, Cisco Meraki, and HPE SAN. Strong problem-solving, organizational, and communication skills. Ability to work under pressure and prioritize effectively. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
06/02/2025
Full time
We are seeking an Senior Support Engineer to join our client on site. The Senior Support Engineer will be salaried up to £50,000 with additional benefits. The Senior Support Engineer will be the face of Technology UK, managing the IT UK functions as directed. Overall, the Senior Support Engineer will be responsible on site and taking a leading responsible role, ensuring directions and responsibilities are completed by the Senior Support Engineer. Key Responsibilities: Provide IT support across user queries, logged requests, and technical incidents. Manage Microsoft operating systems (Windows 10/11, Windows Server 2008R2-2022) and desktop applications like Office Suite. Maintain and troubleshoot client devices (PCs, laptops, smartphones, printers). Support and administer physical hosts, virtual Servers, and network infrastructure. Collaborate with global teams for systems consistency and backups. Maintain asset registers and manage IT hardware/software procurement. Supervise IT support staff (currently one apprentice). up to 3rd line duties Skills & Experience: Strong Microsoft tech expertise (Active Directory, Exchange, Azure Entra). Proficiency in VMware vSphere. Preferred experience in system administration, hybrid IT environments, and technologies like CyberArk, Cisco Meraki, and HPE SAN. Strong problem-solving, organizational, and communication skills. Ability to work under pressure and prioritize effectively. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
3rd Line Infrastructure Engineer Our trusted partner, a highly reputable corporation that provides services to thousands of customers within the UK, is hiring an 3rd Line Infrastructure Engineer with strong capabilities in Linux (Debian, Ubuntu, SUSE), Microsoft desktop & server OS, and Networking Components (TCP/IP, DNS, DHCP, VLAN). This project-focused role is for an experienced professional who can resolve technical issues within a Linux-heavy environment. Our client is paying up to 55,000 + benefits with hybrid working situated in Kings Hill, Kent. You lead upon projects, acting as a final resolution to the service desk department within an interested environment, gaining exposure to desktop, server, cloud, and DC management of high availability and DR solutions. Role Responsibilities & Requirments: Infrastructure Management (Oversee the management of internal and hosted software platforms, Azure, 365, and Salesforce) System Optimisation (Develop & Implement System processes to enhance infrastructure performance) Project Involvement (Lead and participate in software & hardware deployment projects) Hardware Configuration and Installation (Configure, Install & Maintain Dell/HP server hardware) Network and Software Provisioning (Ensure seamless integration & performance of networking components) Technical capabilities: Experience acting as a single point of contact for a broad range of technologies across Infrastructure, Networking, and Cloud within a SME. Strong & recent experience with Linux OS with experience of (Debian, Ubuntu, SUSE). Experience with High Availability and Disaster Recovery solutions. A background in Microsoft Desktop and Server operating systems. Exposure to Azure/Office 365, MDM solutions, and VMware ESXi/ vSphere Certification in ITIL or VMware is welcome, but industry experience is preferred! Benefits: Pension, Life Assurance, 25 days holiday + bank holidays, ongoing professional development & training, plus more. Two-stage interview process, initial video call and f2f meeting.
06/02/2025
Full time
3rd Line Infrastructure Engineer Our trusted partner, a highly reputable corporation that provides services to thousands of customers within the UK, is hiring an 3rd Line Infrastructure Engineer with strong capabilities in Linux (Debian, Ubuntu, SUSE), Microsoft desktop & server OS, and Networking Components (TCP/IP, DNS, DHCP, VLAN). This project-focused role is for an experienced professional who can resolve technical issues within a Linux-heavy environment. Our client is paying up to 55,000 + benefits with hybrid working situated in Kings Hill, Kent. You lead upon projects, acting as a final resolution to the service desk department within an interested environment, gaining exposure to desktop, server, cloud, and DC management of high availability and DR solutions. Role Responsibilities & Requirments: Infrastructure Management (Oversee the management of internal and hosted software platforms, Azure, 365, and Salesforce) System Optimisation (Develop & Implement System processes to enhance infrastructure performance) Project Involvement (Lead and participate in software & hardware deployment projects) Hardware Configuration and Installation (Configure, Install & Maintain Dell/HP server hardware) Network and Software Provisioning (Ensure seamless integration & performance of networking components) Technical capabilities: Experience acting as a single point of contact for a broad range of technologies across Infrastructure, Networking, and Cloud within a SME. Strong & recent experience with Linux OS with experience of (Debian, Ubuntu, SUSE). Experience with High Availability and Disaster Recovery solutions. A background in Microsoft Desktop and Server operating systems. Exposure to Azure/Office 365, MDM solutions, and VMware ESXi/ vSphere Certification in ITIL or VMware is welcome, but industry experience is preferred! Benefits: Pension, Life Assurance, 25 days holiday + bank holidays, ongoing professional development & training, plus more. Two-stage interview process, initial video call and f2f meeting.
IT Field Engineer Up to 45k plus benefits. IT Field Engineer required by a high calibre IT Managed Service Provider (MSP), based in London. This business, which operates as an IT Supplier to organisations in various industries (Accountancy, Law Firms, Property Management etc.), is expanding and offers the chance for significant career progression, along with excellent training opportunities. The role will require that you provide a high level of IT support for several prestigious clients of the business on client sites. You'll have solid experience as an On-site Engineer / Field engineer and will have a good level of competency in the following: Duties & Accountabilities: To provide 1st-3rd line support to a portfolio of prestigious clients Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines Identify problem trends and implement changes as required Identify, design and plan to ensure continued service availability and ensure all changes are carried Work with other functions within the business to help identify issues and requirements with a view to continued service improvement Visit client sites frequently as required. Technology Requirements: Experience working on an ITIL based Service Desk Excellent troubleshooting skills of standard Microsoft Office suites Windows Server 2008 & 2012 administration experience. Experience troubleshooting network issues (DNS, DHCP, NAT, Subnetting) Working knowledge and administration of AD, Sharepoint, Group policy, Exchange, scripting and remote tools Any exposure to Cisco products would be extremely beneficial Experience working with MAC products would be beneficial Knowledge of Azure Cloud Platform advantageous This is a fantastic opportunity with a small, but very well regarded MSP in London and if you think this role might suit you then apply for this position as soon as possible - it's an urgent requirement. Up to 45k, depending on experience. London based.
06/02/2025
Full time
IT Field Engineer Up to 45k plus benefits. IT Field Engineer required by a high calibre IT Managed Service Provider (MSP), based in London. This business, which operates as an IT Supplier to organisations in various industries (Accountancy, Law Firms, Property Management etc.), is expanding and offers the chance for significant career progression, along with excellent training opportunities. The role will require that you provide a high level of IT support for several prestigious clients of the business on client sites. You'll have solid experience as an On-site Engineer / Field engineer and will have a good level of competency in the following: Duties & Accountabilities: To provide 1st-3rd line support to a portfolio of prestigious clients Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines Identify problem trends and implement changes as required Identify, design and plan to ensure continued service availability and ensure all changes are carried Work with other functions within the business to help identify issues and requirements with a view to continued service improvement Visit client sites frequently as required. Technology Requirements: Experience working on an ITIL based Service Desk Excellent troubleshooting skills of standard Microsoft Office suites Windows Server 2008 & 2012 administration experience. Experience troubleshooting network issues (DNS, DHCP, NAT, Subnetting) Working knowledge and administration of AD, Sharepoint, Group policy, Exchange, scripting and remote tools Any exposure to Cisco products would be extremely beneficial Experience working with MAC products would be beneficial Knowledge of Azure Cloud Platform advantageous This is a fantastic opportunity with a small, but very well regarded MSP in London and if you think this role might suit you then apply for this position as soon as possible - it's an urgent requirement. Up to 45k, depending on experience. London based.
Infrastructure Engineer Location: This position is largely remote, with the occasional travel. We have offices in Kent, Cambridgeshire, Manchester, and Stoke-On-Trent. Role Purpose: We are looking for an Infrastructure Engineer with a focus on Azure infrastructure development and to provide 3rd line support to the Group s infrastructure estate, ensuring that the business continues to function when issues arise. You must be able to quickly diagnose escalations from the IT service desk at an expert level and resolve efficiently and in a safe manner. Key Responsibilities: Ensure smooth operation of Group infrastructure technologies and services, including change control and service protection. Collaborate with Service Management for risk identification and incident analysis. Provide 3rd line support in Datacentre/Cloud, networks, and system operations. Drive continuous improvement using automation and tools. Support other IT areas when needed. Promote compliance with quality standards, security policies, and regulations. Safeguard sensitive information and uphold whistleblowing procedures. Stay updated on industry trends and encourage team development. Maintain a positive, professional image internally and externally. Prioritize confidentiality and perform additional duties as required for this role. About you: Previous experience as a 3rd line Infrastructure Engineer High degree of operational awareness, and can therefore generate positive operational outcomes through the change they are delivering Proactive mindset, with a continuous improvement mentality Robust / up to date knowledge and experience of Technology delivery in infrastructure operations environment Experience with Hypervisor Administration (VMware/Hyper-V/Azure/AWS) and Active Directory Ability to think outside of the box and go the extra mile. Desirable Technical Skills O365/EntraID System Center Technologies Networking NetApp SAN Azure/AWS Cloud HPE Synergy Infrastructure as a Code (Terraform) Powershell Multi Tenant Environments Multi Forest Environments Linux MS Exchange
05/02/2025
Full time
Infrastructure Engineer Location: This position is largely remote, with the occasional travel. We have offices in Kent, Cambridgeshire, Manchester, and Stoke-On-Trent. Role Purpose: We are looking for an Infrastructure Engineer with a focus on Azure infrastructure development and to provide 3rd line support to the Group s infrastructure estate, ensuring that the business continues to function when issues arise. You must be able to quickly diagnose escalations from the IT service desk at an expert level and resolve efficiently and in a safe manner. Key Responsibilities: Ensure smooth operation of Group infrastructure technologies and services, including change control and service protection. Collaborate with Service Management for risk identification and incident analysis. Provide 3rd line support in Datacentre/Cloud, networks, and system operations. Drive continuous improvement using automation and tools. Support other IT areas when needed. Promote compliance with quality standards, security policies, and regulations. Safeguard sensitive information and uphold whistleblowing procedures. Stay updated on industry trends and encourage team development. Maintain a positive, professional image internally and externally. Prioritize confidentiality and perform additional duties as required for this role. About you: Previous experience as a 3rd line Infrastructure Engineer High degree of operational awareness, and can therefore generate positive operational outcomes through the change they are delivering Proactive mindset, with a continuous improvement mentality Robust / up to date knowledge and experience of Technology delivery in infrastructure operations environment Experience with Hypervisor Administration (VMware/Hyper-V/Azure/AWS) and Active Directory Ability to think outside of the box and go the extra mile. Desirable Technical Skills O365/EntraID System Center Technologies Networking NetApp SAN Azure/AWS Cloud HPE Synergy Infrastructure as a Code (Terraform) Powershell Multi Tenant Environments Multi Forest Environments Linux MS Exchange