We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
18/12/2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
28/03/2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
27/02/2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
IT Infrastructure and Cloud Engineer - Bristol Based (Hybrid Working) I have an amazing opportunity for someone to join a global business as an IT Operations Engineer. You will provide 3rd line level support of global Data and Voice Network Infrastructure, Servers and Systems, whilst playing a key role in the ongoing Azure migration to the cloud. Technical requirements: Azure framework, IaaS, SaaS and security products. Applying AI, General Scripting, Powershell, Terraform Azure networking, Express Route, Load Balancers Zscaler ZPA and ZIA, Client Connector, Zero Trust Security Managing suppliers in WAN/LAN data communications, VPN Management, SD-WAN and MPLS Working knowledge of networking standards, hardware, protocols Network monitoring and management systems, ideally Solarwinds Unified Communications ideally Teams Extreme Switch/Stack, Fabric/Cluster, WiFi cloud & hardware experience is beneficial Security Solutions such as Checkpoint and Azure Firewalls Server and PC operating systems, including Windows 10 & 11, Windows 2016/2019/2022 Server, basic Linux Microsoft SQL Server, setup, licensing and Azure SQL management ESXi/VMware 8 and later with vSphere experience is beneficial Microsoft Exchange 2019 hybrid with Exchange Online Entra ID and Office 365 with E5 licensing ITIL or IT Service Management experienced
20/01/2025
Full time
IT Infrastructure and Cloud Engineer - Bristol Based (Hybrid Working) I have an amazing opportunity for someone to join a global business as an IT Operations Engineer. You will provide 3rd line level support of global Data and Voice Network Infrastructure, Servers and Systems, whilst playing a key role in the ongoing Azure migration to the cloud. Technical requirements: Azure framework, IaaS, SaaS and security products. Applying AI, General Scripting, Powershell, Terraform Azure networking, Express Route, Load Balancers Zscaler ZPA and ZIA, Client Connector, Zero Trust Security Managing suppliers in WAN/LAN data communications, VPN Management, SD-WAN and MPLS Working knowledge of networking standards, hardware, protocols Network monitoring and management systems, ideally Solarwinds Unified Communications ideally Teams Extreme Switch/Stack, Fabric/Cluster, WiFi cloud & hardware experience is beneficial Security Solutions such as Checkpoint and Azure Firewalls Server and PC operating systems, including Windows 10 & 11, Windows 2016/2019/2022 Server, basic Linux Microsoft SQL Server, setup, licensing and Azure SQL management ESXi/VMware 8 and later with vSphere experience is beneficial Microsoft Exchange 2019 hybrid with Exchange Online Entra ID and Office 365 with E5 licensing ITIL or IT Service Management experienced
IT Engineer Location B3 2TA Salary £34,500 - £39,500 Do you have project experience? Are you an analytical problem solver with strong customer service and care skills? Are you looking for a transformative role? TeacherActive are searching for an IT Engineer to join our team in Birmingham. Role Requirements & Essential Skills 3rd Line experience is required Experience working with projects Infrastructure and/or Network Engineering experience Ideally, experience migrating over to the Cloud Troubleshooting skills & the ability to quickly get to the root of a problem methodically Analytical problem solving skills within base platforms of Windows Desktop and Server / Linux / 365 / AD / DNS / IP / AWS / AZURE / LAN / WAN / WLAN / SDWAN and other wider environments Responsibilities: Provide technical support to IT team members and act as escalation point for them. Proactively work to predict issues, as well as the actions that are needed to stop them occurring. Reactively identify and rectify issues and act as technical lead for incidents where required. Create and develop procedures and process for IT to obtain optimisation, process efficiency and SLA delivery. Providing advice and guidance to staff on the use of our IT systems and software, translating technical information into easily understood language. As part of the team that includes internal and external members, work to develop software, programs and processes to meet the needs of the company. Support Disaster Recovery planning and testing. Where required, lead on delivery initiatives for the team. Be able to articulate and understand the Why and the What whilst maintaining technical focus in the How. Installing and configure hardware operating systems and applications. Rapidly establish a good working relationship with customers and other professionals. Creating, maintain and update technical documentation regularly. Responsible for agreed key business processes that are supported by Technology. Responsible for the effective implementation of resilience and redundancy within technical process. Responsible for testing of software releases into business systems. Security awareness and understanding. Partner management and interaction. Incident involvement through to resolution. The Benefits: 23 days annual leave plus bank holidays which increases with length of service An extra day s annual leave on your Birthday A life admin day to be taken when needed A paid charity day Discounted Gym Membership and high street discounts Company run functions that celebrate success If this sounds like something you would be interested in then please do not hesitate to apply! India Buchanan - Talent Office (url removed) / (phone number removed) AT01
20/01/2025
Full time
IT Engineer Location B3 2TA Salary £34,500 - £39,500 Do you have project experience? Are you an analytical problem solver with strong customer service and care skills? Are you looking for a transformative role? TeacherActive are searching for an IT Engineer to join our team in Birmingham. Role Requirements & Essential Skills 3rd Line experience is required Experience working with projects Infrastructure and/or Network Engineering experience Ideally, experience migrating over to the Cloud Troubleshooting skills & the ability to quickly get to the root of a problem methodically Analytical problem solving skills within base platforms of Windows Desktop and Server / Linux / 365 / AD / DNS / IP / AWS / AZURE / LAN / WAN / WLAN / SDWAN and other wider environments Responsibilities: Provide technical support to IT team members and act as escalation point for them. Proactively work to predict issues, as well as the actions that are needed to stop them occurring. Reactively identify and rectify issues and act as technical lead for incidents where required. Create and develop procedures and process for IT to obtain optimisation, process efficiency and SLA delivery. Providing advice and guidance to staff on the use of our IT systems and software, translating technical information into easily understood language. As part of the team that includes internal and external members, work to develop software, programs and processes to meet the needs of the company. Support Disaster Recovery planning and testing. Where required, lead on delivery initiatives for the team. Be able to articulate and understand the Why and the What whilst maintaining technical focus in the How. Installing and configure hardware operating systems and applications. Rapidly establish a good working relationship with customers and other professionals. Creating, maintain and update technical documentation regularly. Responsible for agreed key business processes that are supported by Technology. Responsible for the effective implementation of resilience and redundancy within technical process. Responsible for testing of software releases into business systems. Security awareness and understanding. Partner management and interaction. Incident involvement through to resolution. The Benefits: 23 days annual leave plus bank holidays which increases with length of service An extra day s annual leave on your Birthday A life admin day to be taken when needed A paid charity day Discounted Gym Membership and high street discounts Company run functions that celebrate success If this sounds like something you would be interested in then please do not hesitate to apply! India Buchanan - Talent Office (url removed) / (phone number removed) AT01
IT Infrastructure Engineer (2nd / 3rd Line Support) Our Client is seeking a skilled IT Infrastructure - 2nd / 3rd Line Support Engineer to join the team on a permanent basis, focusing on server management, networking, and IT security. In this role, you'll be responsible for maintaining, supporting, and enhancing their IT infrastructure to ensure high levels of performance and security across the organisation. Key Responsibilities: Implement, and manage server environments, ensuring optimal uptime and performance. Configure, maintain, and troubleshoot network systems, including LAN, WAN, and VPN. Ensuring Monitor and enhance IT security protocols, protecting systems from vulnerabilities and threats. Support the IT infrastructure lifecycle, including upgrades and replacements. Collaborate with IT teams to improve operational efficiency and implement best practices. Key Skills and Experience: Proven experience in IT infrastructure, including hands-on experience with servers, networks, and security protocols. Strong knowledge of network configurations, including routers, switches, firewalls, and VPNs. Proficiency in security best practices and tools, ensuring data protection and compliance. Excellent troubleshooting and problem-solving skills. Relevant certifications such as CompTIA Network+, Cisco CCNA, or Microsoft Server certifications are a plus. If you are interested in this role and would like to understand more then please click apply.
20/01/2025
Full time
IT Infrastructure Engineer (2nd / 3rd Line Support) Our Client is seeking a skilled IT Infrastructure - 2nd / 3rd Line Support Engineer to join the team on a permanent basis, focusing on server management, networking, and IT security. In this role, you'll be responsible for maintaining, supporting, and enhancing their IT infrastructure to ensure high levels of performance and security across the organisation. Key Responsibilities: Implement, and manage server environments, ensuring optimal uptime and performance. Configure, maintain, and troubleshoot network systems, including LAN, WAN, and VPN. Ensuring Monitor and enhance IT security protocols, protecting systems from vulnerabilities and threats. Support the IT infrastructure lifecycle, including upgrades and replacements. Collaborate with IT teams to improve operational efficiency and implement best practices. Key Skills and Experience: Proven experience in IT infrastructure, including hands-on experience with servers, networks, and security protocols. Strong knowledge of network configurations, including routers, switches, firewalls, and VPNs. Proficiency in security best practices and tools, ensuring data protection and compliance. Excellent troubleshooting and problem-solving skills. Relevant certifications such as CompTIA Network+, Cisco CCNA, or Microsoft Server certifications are a plus. If you are interested in this role and would like to understand more then please click apply.
3rd Line IT Support Engineer Location: Bedfordshire, UK (Onsite 5 days per week) Salary: 377k - 38k Role Profile We are seeking a highly motivated and customer-oriented 1st Line IT Support Engineer to join our growing IT team. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues. You will work closely with the IT Support Team Leader to ensure smooth and efficient operations within the IT department. Responsibilities Provide first-line technical support to employees via phone, email, and in-person. Desktop/laptop issues (software, hardware, peripherals) Network connectivity problems (Wi-Fi, VPN, LAN) Email and calendaring software issues Printer and scanner issues Basic software installation and configuration Password resets and account lockout resolution Log and track all support requests in the ticketing system. Escalate complex issues to higher-level support personnel when necessary. Maintain accurate records of all support activities. Proactively identify and resolve recurring IT issues. Assist with the deployment and maintenance of IT equipment . ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
20/01/2025
Full time
3rd Line IT Support Engineer Location: Bedfordshire, UK (Onsite 5 days per week) Salary: 377k - 38k Role Profile We are seeking a highly motivated and customer-oriented 1st Line IT Support Engineer to join our growing IT team. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues. You will work closely with the IT Support Team Leader to ensure smooth and efficient operations within the IT department. Responsibilities Provide first-line technical support to employees via phone, email, and in-person. Desktop/laptop issues (software, hardware, peripherals) Network connectivity problems (Wi-Fi, VPN, LAN) Email and calendaring software issues Printer and scanner issues Basic software installation and configuration Password resets and account lockout resolution Log and track all support requests in the ticketing system. Escalate complex issues to higher-level support personnel when necessary. Maintain accurate records of all support activities. Proactively identify and resolve recurring IT issues. Assist with the deployment and maintenance of IT equipment . ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line Infrastructure Engineer - Exeter An exciting opportunity for an experienced 3rd Line Infrastructure Engineer to join a fast-growing client of mine who are based in the Exeter area. The 3rd Line Infrastructure Engineer will be joining an established team and the role comes about due to company growth. This is a client facing and project focussed role with some travel expected to client sites across the UK. In order to be considered for this 3rd Line Infrastructure Engineer position most of the following skills and experiences are required: Proven experience in a 3rd line infrastructure role Windows Server 2019 / 2022 etc. Microsoft 365 - Teams, SharePoint, Exchange Online, Intune Networking - LAN, WAN, Firewalls, Switching, Cisco Windows 10/11 Azure Understanding of Information Security best practices MS Exchange Server 2016 / 2019 Cyber Essentials Power Automate and Power BI Experience of Cloud Migrations Virtualisation - VMware / Hyper-V. Experience of project delivery, scoping projects, gathering user requirements etc. Excellent benefits, training and career progression are offered with this role plus plenty of flexibility to work from home. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
20/01/2025
Full time
3rd Line Infrastructure Engineer - Exeter An exciting opportunity for an experienced 3rd Line Infrastructure Engineer to join a fast-growing client of mine who are based in the Exeter area. The 3rd Line Infrastructure Engineer will be joining an established team and the role comes about due to company growth. This is a client facing and project focussed role with some travel expected to client sites across the UK. In order to be considered for this 3rd Line Infrastructure Engineer position most of the following skills and experiences are required: Proven experience in a 3rd line infrastructure role Windows Server 2019 / 2022 etc. Microsoft 365 - Teams, SharePoint, Exchange Online, Intune Networking - LAN, WAN, Firewalls, Switching, Cisco Windows 10/11 Azure Understanding of Information Security best practices MS Exchange Server 2016 / 2019 Cyber Essentials Power Automate and Power BI Experience of Cloud Migrations Virtualisation - VMware / Hyper-V. Experience of project delivery, scoping projects, gathering user requirements etc. Excellent benefits, training and career progression are offered with this role plus plenty of flexibility to work from home. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
My client is a nationwide, well-established Managed Service Provider with 10 offices across the UK. They are highly regarded in the industry, with outstanding ratings on Trustpilot and Glassdoor. Due to continued growth, they're looking to welcome another engineer into their technical team. This is an exciting opportunity for a motivated 3rd Line Telecoms Engineer to join a highly skilled team in Newcastle. With a supportive work environment and excellent benefits, this role is ideal for someone ready to take on new challenges. Telecoms Engineer (3rd Line) 35,000 + 40,000 Gateshead/Onsite Daily Duties: Providing expert 3rd line support for telecom systems, including VoIP, SIP, PSTN, and mobile networks. Diagnosing and resolving escalated technical issues, ensuring long-term solutions through root cause analysis. Configuring, maintaining, and monitoring telecom equipment and systems. Leading or participating in telecom projects such as upgrades, migrations, and implementations. Managing critical incidents and conducting post-incident reviews. Creating and maintaining technical documentation and training materials for support teams. Tech Stack: Telecom systems: VoIP, SIP, PSTN, and mobile networks. Networking infrastructure, including routers, switches, and firewalls. Diagnostic and monitoring tools. Requirements: Minimum 5 years of experience in telecom support, with at least 2 years in a 3rd line or expert-level role. A full UK driving license and the right to work in the UK. Strong knowledge of telecom protocols, systems, and compliance requirements. Relevant certifications such as Cisco CCNP or CompTIA Network+ (preferred). Company Benefits: Car Allowance OR Company Vehicle 23 days holiday (rising to 28 days with service) plus bank holidays. Stakeholder pension scheme and death in service benefit. Agile Perks. Healthcare cash plan covering everyday expenses. Cycle to Work Scheme and Volunteer Days. Enhanced Maternity and Paternity benefits. If you're eager to bring your technical skills to a company that values innovation and professional growth, this is the perfect role for you. For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
20/01/2025
Full time
My client is a nationwide, well-established Managed Service Provider with 10 offices across the UK. They are highly regarded in the industry, with outstanding ratings on Trustpilot and Glassdoor. Due to continued growth, they're looking to welcome another engineer into their technical team. This is an exciting opportunity for a motivated 3rd Line Telecoms Engineer to join a highly skilled team in Newcastle. With a supportive work environment and excellent benefits, this role is ideal for someone ready to take on new challenges. Telecoms Engineer (3rd Line) 35,000 + 40,000 Gateshead/Onsite Daily Duties: Providing expert 3rd line support for telecom systems, including VoIP, SIP, PSTN, and mobile networks. Diagnosing and resolving escalated technical issues, ensuring long-term solutions through root cause analysis. Configuring, maintaining, and monitoring telecom equipment and systems. Leading or participating in telecom projects such as upgrades, migrations, and implementations. Managing critical incidents and conducting post-incident reviews. Creating and maintaining technical documentation and training materials for support teams. Tech Stack: Telecom systems: VoIP, SIP, PSTN, and mobile networks. Networking infrastructure, including routers, switches, and firewalls. Diagnostic and monitoring tools. Requirements: Minimum 5 years of experience in telecom support, with at least 2 years in a 3rd line or expert-level role. A full UK driving license and the right to work in the UK. Strong knowledge of telecom protocols, systems, and compliance requirements. Relevant certifications such as Cisco CCNP or CompTIA Network+ (preferred). Company Benefits: Car Allowance OR Company Vehicle 23 days holiday (rising to 28 days with service) plus bank holidays. Stakeholder pension scheme and death in service benefit. Agile Perks. Healthcare cash plan covering everyday expenses. Cycle to Work Scheme and Volunteer Days. Enhanced Maternity and Paternity benefits. If you're eager to bring your technical skills to a company that values innovation and professional growth, this is the perfect role for you. For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Join Our Team as an IT Infrastructure Engineer in Leeds! Are you passionate about designing, implementing, and maintaining robust IT infrastructure solutions? We're looking for a talented IT Infrastructure Engineer to join our team and play a pivotal role in managing our technology backbone. Position: IT Infrastructure Engineer Location: Leeds Salary: Up to 60,000 per annum Key Responsibilities - Being an escalation point and providing 3rd Line support on behalf of the Service Desk Supporting both the Leeds and Manchester sites respectively, this is a Hybrid role with the occasional visit to site every month. Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualization technologies. Monitor system performance and troubleshoot issues to ensure optimal performance and reliability. Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements. Skill requirements - Windows Server Hyper -V/VMware Azure, Office 365, Exchange and SharePoint LAN & WAN Management Clustering technologies Firewall Management SQL Server Cloud Management Benefits - Competitive Salary Package - Enjoy a salary of up to 60,000, reflecting your skills and experience. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Growth Opportunities - Take your career to new heights with opportunities for professional development and advancement. Collaborative Work Environment - Join a supportive and inclusive workplace where your contributions are valued, and teamwork is encouraged. If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology. Apply now and embark on an exciting journey as our IT Infrastructure Enginee r!
20/01/2025
Full time
Join Our Team as an IT Infrastructure Engineer in Leeds! Are you passionate about designing, implementing, and maintaining robust IT infrastructure solutions? We're looking for a talented IT Infrastructure Engineer to join our team and play a pivotal role in managing our technology backbone. Position: IT Infrastructure Engineer Location: Leeds Salary: Up to 60,000 per annum Key Responsibilities - Being an escalation point and providing 3rd Line support on behalf of the Service Desk Supporting both the Leeds and Manchester sites respectively, this is a Hybrid role with the occasional visit to site every month. Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualization technologies. Monitor system performance and troubleshoot issues to ensure optimal performance and reliability. Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements. Skill requirements - Windows Server Hyper -V/VMware Azure, Office 365, Exchange and SharePoint LAN & WAN Management Clustering technologies Firewall Management SQL Server Cloud Management Benefits - Competitive Salary Package - Enjoy a salary of up to 60,000, reflecting your skills and experience. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Growth Opportunities - Take your career to new heights with opportunities for professional development and advancement. Collaborative Work Environment - Join a supportive and inclusive workplace where your contributions are valued, and teamwork is encouraged. If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology. Apply now and embark on an exciting journey as our IT Infrastructure Enginee r!
Williamsburgh Housing Association LTD
Paisley, Renfrewshire
Job Title: IT Technician Location: Paisley Job Type: Permanent, Full Time Grade: EVH grade 7 PA 22-25 Salary: 39,072 - 42,903 per annum Hours: 35 per week Closing date: 9am, Monday 3rd February 2025 Interviews: w/c Monday 10th February 2025. WHA are seeking a driven and enthusiastic IT technician to join our expanding IT team based in Paisley. A new post in the organisation, this role is to support the demands of our internal IT team. This role offers a wide variety of tasks giving you great exposure to supporting all areas of the business including project work and cloud-based solutions. Working as part of a fantastic team this is an opportunity for someone who enjoys using a wide range of IT skills, someone who wishes to maintain and continually learn across multiple skill sets. The ideal candidate will have a passion for IT with at least 3 years' experience. If you think you would be suited to our environment and culture a recruitment pack for this post can be downloaded from our website. Benefits: Flexi-time working Hybrid working (subject to business needs) Annual leave - 25 Days plus 13 public holidays Employee Assistance Programme Pension salary sacrifice. WHA are a member of the Scottish Housing Associations' Pension Scheme with options of DC pension schemes for incoming employees to choose from. The rates which will be on offer from 6thApril 2025 will be: Scheme 1: Employee 3% / Employer 6% Scheme 2: Employee 5% / Employer 10% Scheme 3: Employee 7% / Employer 12% Scheme 3 will increase at a 1% incremental rate (for both Employer and employee) on an annual basis until it reaches 10% Employee and 15% Employer contribution rates to April 2028. Please click the APPLY button to be re-directed to the Application Forms. Candidates with the relevant experience or job titles of: IT, Technician, IT Project Manager, IT Development Technician, 2nd Line Support Engineer, IT Support, IT Helpdesk, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role.
20/01/2025
Full time
Job Title: IT Technician Location: Paisley Job Type: Permanent, Full Time Grade: EVH grade 7 PA 22-25 Salary: 39,072 - 42,903 per annum Hours: 35 per week Closing date: 9am, Monday 3rd February 2025 Interviews: w/c Monday 10th February 2025. WHA are seeking a driven and enthusiastic IT technician to join our expanding IT team based in Paisley. A new post in the organisation, this role is to support the demands of our internal IT team. This role offers a wide variety of tasks giving you great exposure to supporting all areas of the business including project work and cloud-based solutions. Working as part of a fantastic team this is an opportunity for someone who enjoys using a wide range of IT skills, someone who wishes to maintain and continually learn across multiple skill sets. The ideal candidate will have a passion for IT with at least 3 years' experience. If you think you would be suited to our environment and culture a recruitment pack for this post can be downloaded from our website. Benefits: Flexi-time working Hybrid working (subject to business needs) Annual leave - 25 Days plus 13 public holidays Employee Assistance Programme Pension salary sacrifice. WHA are a member of the Scottish Housing Associations' Pension Scheme with options of DC pension schemes for incoming employees to choose from. The rates which will be on offer from 6thApril 2025 will be: Scheme 1: Employee 3% / Employer 6% Scheme 2: Employee 5% / Employer 10% Scheme 3: Employee 7% / Employer 12% Scheme 3 will increase at a 1% incremental rate (for both Employer and employee) on an annual basis until it reaches 10% Employee and 15% Employer contribution rates to April 2028. Please click the APPLY button to be re-directed to the Application Forms. Candidates with the relevant experience or job titles of: IT, Technician, IT Project Manager, IT Development Technician, 2nd Line Support Engineer, IT Support, IT Helpdesk, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role.
Position: IT Team Lead - 2nd/3rd Line Support Engineer Location: Farringdon Salary: 35- 40K Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. Founded in 1977, we have a long-standing reputation for delivering ICT excellence and support with a personal touch. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure Provide level 2/3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead & or Manager Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace Proven experience of delivering to SLAs Proven experience in excellent customer service Demonstrated understanding of technical troubleshooting and fault finding You must have a full UK driving licence and own a vehicle for this position. Employment will be subject to a satisfactory Enhanced DBS check. Why work for us Our client prides themselves on developing individuals to reach their full potential. We are committed to pairing the right roles with the right people and to developing people's strengths whilst continuously encouraging thinking outside the box. As a part of the group here you will be working with and learning from a team of experts with a true passion for what they do and a real drive for staying at the forefront of tech innovation. Some highlights of working for our client include: Friendly team Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams One-to-One training Company healthcare available Purchase discounts Social & team building activities INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
20/01/2025
Full time
Position: IT Team Lead - 2nd/3rd Line Support Engineer Location: Farringdon Salary: 35- 40K Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. Founded in 1977, we have a long-standing reputation for delivering ICT excellence and support with a personal touch. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure Provide level 2/3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead & or Manager Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace Proven experience of delivering to SLAs Proven experience in excellent customer service Demonstrated understanding of technical troubleshooting and fault finding You must have a full UK driving licence and own a vehicle for this position. Employment will be subject to a satisfactory Enhanced DBS check. Why work for us Our client prides themselves on developing individuals to reach their full potential. We are committed to pairing the right roles with the right people and to developing people's strengths whilst continuously encouraging thinking outside the box. As a part of the group here you will be working with and learning from a team of experts with a true passion for what they do and a real drive for staying at the forefront of tech innovation. Some highlights of working for our client include: Friendly team Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams One-to-One training Company healthcare available Purchase discounts Social & team building activities INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Job Title: IT Systems Engineer Location: Salford (Hybrid: 4 days on-site, moving to 3 days on-site later) Salary: £35,000 - £50,000 + great benefits Job Description: My client is seeking a skilled IT Systems Engineer to manage and maintain IT infrastructure, provide technical support, and ensure seamless operations across four business groups. The ideal candidate will have strong server administration experience, background in technical support to at least a 2nd Line level, and a proactive approach to problem-solving. As the IT Systems Engineer Key Responsibilities: • Server Administration: Maintain and optimize Microsoft servers, apply updates, and ensure system reliability. • Technical Support: Provide 1st & 2nd line support, resolving hardware, software, and network issues. • Backup Solutions: Implement and manage backups using VEEAM, ensuring data integrity and compliance. Requirements: • Minimum 2 years of IT systems engineering experience. • Base level proficiency in SQL • Experience in VEEAM backup management. • Strong problem-solving, communication, and interpersonal skills. • Ability to drive for occasional client site visits. Advantageous: • Advanced SQL Management: Build and troubleshoot SQL queries, create reports, and manage database performance and security. • Experience with Lexis Nexis VisualFiles • Experience working on complex 3rd Line issues Benefits: • Healthcare cash plan • Death in service policy • Bupa health assessments • Salary exchange pension agreement • Social events • Free on-site parking • Discretionary bonuses • Hybrid working no sponsorship is available for this role
20/01/2025
Full time
Job Title: IT Systems Engineer Location: Salford (Hybrid: 4 days on-site, moving to 3 days on-site later) Salary: £35,000 - £50,000 + great benefits Job Description: My client is seeking a skilled IT Systems Engineer to manage and maintain IT infrastructure, provide technical support, and ensure seamless operations across four business groups. The ideal candidate will have strong server administration experience, background in technical support to at least a 2nd Line level, and a proactive approach to problem-solving. As the IT Systems Engineer Key Responsibilities: • Server Administration: Maintain and optimize Microsoft servers, apply updates, and ensure system reliability. • Technical Support: Provide 1st & 2nd line support, resolving hardware, software, and network issues. • Backup Solutions: Implement and manage backups using VEEAM, ensuring data integrity and compliance. Requirements: • Minimum 2 years of IT systems engineering experience. • Base level proficiency in SQL • Experience in VEEAM backup management. • Strong problem-solving, communication, and interpersonal skills. • Ability to drive for occasional client site visits. Advantageous: • Advanced SQL Management: Build and troubleshoot SQL queries, create reports, and manage database performance and security. • Experience with Lexis Nexis VisualFiles • Experience working on complex 3rd Line issues Benefits: • Healthcare cash plan • Death in service policy • Bupa health assessments • Salary exchange pension agreement • Social events • Free on-site parking • Discretionary bonuses • Hybrid working no sponsorship is available for this role
Desktop Support Manager - Central London - 40,000 - 50,000 I am working with an exiting MSP that is expanding their team. They are looking for someone to manage a team of approximately 7 Engineers (1st-3rd Line) Role: Desktop Support Manager Salary: 40-50k Location: Near Monument Tube Station Working Model: Hybrid About the company: They are a fast growing specialist MSP with multiple new clients between Central London and North-West London so there is plenty of room to grow with the company! They offer a great package with: Discretionary Annual Bonus Private Health Care External and Internal Training Discretionary Annual Bonus Team Socials and Events And much more! Skills required: Experience managing a team of Engineers Setting SLA's/KPI's Meeting with C-Level Exec's Building a team 3rd/4th line level knowledge of (4 of the following): Active Directory Networking Windows Desktop Structured Cabling Veaam Back-ups Virtualisation This knowledge is needed as you will provide technical guidance for your team whilst also focusing on manging projects with clients and people management. If this sounds like a great fit for you then please apply now! Please send your CV to henry com or just click apply! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
20/01/2025
Full time
Desktop Support Manager - Central London - 40,000 - 50,000 I am working with an exiting MSP that is expanding their team. They are looking for someone to manage a team of approximately 7 Engineers (1st-3rd Line) Role: Desktop Support Manager Salary: 40-50k Location: Near Monument Tube Station Working Model: Hybrid About the company: They are a fast growing specialist MSP with multiple new clients between Central London and North-West London so there is plenty of room to grow with the company! They offer a great package with: Discretionary Annual Bonus Private Health Care External and Internal Training Discretionary Annual Bonus Team Socials and Events And much more! Skills required: Experience managing a team of Engineers Setting SLA's/KPI's Meeting with C-Level Exec's Building a team 3rd/4th line level knowledge of (4 of the following): Active Directory Networking Windows Desktop Structured Cabling Veaam Back-ups Virtualisation This knowledge is needed as you will provide technical guidance for your team whilst also focusing on manging projects with clients and people management. If this sounds like a great fit for you then please apply now! Please send your CV to henry com or just click apply! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Systems Engineer Reports to: IT Service Manager Location: Sunderland, with occasional travel across different UK sites Hybrid working Rate: £(Apply online only)/day inside IR35 Contract length: 6-month contract Nature and Scope The role involves IT systems and infrastructure support, providing 3rd line assistance for IT incidents and service requests to support the ongoing BAU (Business-As-Usual) functions of the IT team and wider business. The role also supports projects aimed at improving IT infrastructure across both corporate and operational technology environments. Job Purpose The Systems Engineer provides 3rd line support to the BAU IT function, serving as an escalation point for service desk and technical support engineers. The role involves maintaining and supporting the current IT infrastructure, assisting senior team members, and contributing to IT infrastructure improvement projects. Key Accountabilities Support and Operations : Collaborate with the IT team to deliver BAU IT services. Troubleshoot and resolve incidents related to IT systems. Provide technical support for a range of applications and services, ensuring prompt escalation when necessary. Documentation and Process : Prepare and maintain technical documentation and network designs. Follow established safety, security, and quality standards. Projects and Innovation : Assist with IT infrastructure improvement projects. Stay up-to-date with emerging technologies to optimize system performance. Stakeholder Engagement : Act as a contact point for IT requests from various stakeholders. Build and maintain strong relationships with internal customers and third-party suppliers. Team Collaboration and Leadership : Provide technical guidance and mentoring to service desk staff. Foster strong collaboration within multi-location teams. Job Dimensions People Management : None. Budget Management : None. Key Relationships : IT Manager, Service Desk, Senior Engineers, and external suppliers. Person Specification Knowledge and Experience: Minimum of 3 years in IT support, with experience as a 2nd or 3rd line engineer. Proven ability to deliver high-quality IT support and maintain user satisfaction. Experience working in distributed or multi-location teams. Familiarity with large infrastructure projects; knowledge of the renewables industry is a plus. Understanding of ITIL practices. Full UK driving license. Skills and Certifications: Proficiency in: Cloud technologies (Azure and AWS). Virtualization platforms (e.g., VMware). Basic networking (TCP/IP). Certifications such as Microsoft MCP, Cisco CCNA, or equivalent. Strong problem-solving, organizational, and communication skills. Customer-focused mindset with a commitment to excellence. ITIL certification is desirable. Attributes: High motivation and initiative. Strong ability to work collaboratively in a matrixed environment. Effective relationship-building skills with stakeholders at all levels. Results-oriented, with a commitment to meeting deadlines.
20/01/2025
Contractor
Systems Engineer Reports to: IT Service Manager Location: Sunderland, with occasional travel across different UK sites Hybrid working Rate: £(Apply online only)/day inside IR35 Contract length: 6-month contract Nature and Scope The role involves IT systems and infrastructure support, providing 3rd line assistance for IT incidents and service requests to support the ongoing BAU (Business-As-Usual) functions of the IT team and wider business. The role also supports projects aimed at improving IT infrastructure across both corporate and operational technology environments. Job Purpose The Systems Engineer provides 3rd line support to the BAU IT function, serving as an escalation point for service desk and technical support engineers. The role involves maintaining and supporting the current IT infrastructure, assisting senior team members, and contributing to IT infrastructure improvement projects. Key Accountabilities Support and Operations : Collaborate with the IT team to deliver BAU IT services. Troubleshoot and resolve incidents related to IT systems. Provide technical support for a range of applications and services, ensuring prompt escalation when necessary. Documentation and Process : Prepare and maintain technical documentation and network designs. Follow established safety, security, and quality standards. Projects and Innovation : Assist with IT infrastructure improvement projects. Stay up-to-date with emerging technologies to optimize system performance. Stakeholder Engagement : Act as a contact point for IT requests from various stakeholders. Build and maintain strong relationships with internal customers and third-party suppliers. Team Collaboration and Leadership : Provide technical guidance and mentoring to service desk staff. Foster strong collaboration within multi-location teams. Job Dimensions People Management : None. Budget Management : None. Key Relationships : IT Manager, Service Desk, Senior Engineers, and external suppliers. Person Specification Knowledge and Experience: Minimum of 3 years in IT support, with experience as a 2nd or 3rd line engineer. Proven ability to deliver high-quality IT support and maintain user satisfaction. Experience working in distributed or multi-location teams. Familiarity with large infrastructure projects; knowledge of the renewables industry is a plus. Understanding of ITIL practices. Full UK driving license. Skills and Certifications: Proficiency in: Cloud technologies (Azure and AWS). Virtualization platforms (e.g., VMware). Basic networking (TCP/IP). Certifications such as Microsoft MCP, Cisco CCNA, or equivalent. Strong problem-solving, organizational, and communication skills. Customer-focused mindset with a commitment to excellence. ITIL certification is desirable. Attributes: High motivation and initiative. Strong ability to work collaboratively in a matrixed environment. Effective relationship-building skills with stakeholders at all levels. Results-oriented, with a commitment to meeting deadlines.
Role - Infrastructure Support Engineer (12 month FTC) Location - Stoke-on-Trent Salary - 40,000 Are you a tech-savvy professional passionate about infrastructure support? We are searching for an Infrastructure Support Engineer to join our public sector client in the heart of Stoke-on-Trent. This is your chance to become part of a dynamic team that values innovation and dedication. The Ideal Candidate: Previous experience working in an ICT service desk environment at 2nd, 3rd line - Essential Experience of managing people and projects to deliver effective ICT technology services. - Desirable Experience of working as part of a team- Essential Experience and working knowledge of Microsoft Azure, Cloud Hosting Systems (Azure). Windows Server, Active Directory, SQL, LAN\WAN Networking Microsoft MCP, MCSA\MCSE or CompTIA A+ or BTEC National Diploma for IT Practitioners - Desirable Supporting and maintaining ICT Support As an Infrastructure Support Engineer, you will be at the forefront of maintaining and enhancing critical IT systems within this key public organization. Your expertise will ensure seamless operation across various departments impacting countless lives in meaningful ways. If ready for an impactful role look no further. Apply now with an up-to-date CV to be considered In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
20/01/2025
Full time
Role - Infrastructure Support Engineer (12 month FTC) Location - Stoke-on-Trent Salary - 40,000 Are you a tech-savvy professional passionate about infrastructure support? We are searching for an Infrastructure Support Engineer to join our public sector client in the heart of Stoke-on-Trent. This is your chance to become part of a dynamic team that values innovation and dedication. The Ideal Candidate: Previous experience working in an ICT service desk environment at 2nd, 3rd line - Essential Experience of managing people and projects to deliver effective ICT technology services. - Desirable Experience of working as part of a team- Essential Experience and working knowledge of Microsoft Azure, Cloud Hosting Systems (Azure). Windows Server, Active Directory, SQL, LAN\WAN Networking Microsoft MCP, MCSA\MCSE or CompTIA A+ or BTEC National Diploma for IT Practitioners - Desirable Supporting and maintaining ICT Support As an Infrastructure Support Engineer, you will be at the forefront of maintaining and enhancing critical IT systems within this key public organization. Your expertise will ensure seamless operation across various departments impacting countless lives in meaningful ways. If ready for an impactful role look no further. Apply now with an up-to-date CV to be considered In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Join Our Team as a Senior IT Engineer in Barnsley Position: Senior IT Engineer (Cloud, Infrastructure and Networking) Location: Barnsley Salary: Up to 50,000 per annum Key Responsibilities - Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualization technologies. Be a key member of the IT Support Team, operating as an escalation point for the 1st and 2nd Line team. Provide key 3rd Line IT Support to external clientele Monitor system performance and troubleshoot issues to ensure optimal performance and reliability. Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements. Implement security best practices and ensure compliance with industry standards and regulations. Evaluate and recommend new technologies to improve efficiency, scalability, and resilience of the infrastructure. Document system configurations, processes, and procedures for knowledge sharing and future reference. Provide technical support and guidance to internal teams and end-users as needed. Benefits - Competitive Salary Package - Enjoy a salary of up to 50,000, reflecting your skills and experience. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Growth Opportunities - Take your career to new heights with opportunities for professional development and advancement. Collaborative Work Environment - Join a supportive and inclusive workplace where your contributions are valued, and teamwork is encouraged. If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology. Apply now and embark on an exciting journey as our Senior IT Engineer
20/01/2025
Full time
Join Our Team as a Senior IT Engineer in Barnsley Position: Senior IT Engineer (Cloud, Infrastructure and Networking) Location: Barnsley Salary: Up to 50,000 per annum Key Responsibilities - Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualization technologies. Be a key member of the IT Support Team, operating as an escalation point for the 1st and 2nd Line team. Provide key 3rd Line IT Support to external clientele Monitor system performance and troubleshoot issues to ensure optimal performance and reliability. Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements. Implement security best practices and ensure compliance with industry standards and regulations. Evaluate and recommend new technologies to improve efficiency, scalability, and resilience of the infrastructure. Document system configurations, processes, and procedures for knowledge sharing and future reference. Provide technical support and guidance to internal teams and end-users as needed. Benefits - Competitive Salary Package - Enjoy a salary of up to 50,000, reflecting your skills and experience. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Growth Opportunities - Take your career to new heights with opportunities for professional development and advancement. Collaborative Work Environment - Join a supportive and inclusive workplace where your contributions are valued, and teamwork is encouraged. If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology. Apply now and embark on an exciting journey as our Senior IT Engineer
Network Engineer We are working with a well-known and highly respected organisation to recruit for a Network Engineer to join their fantastic team based in the heart of Norfolk. This is a fantastic opportunity to play a key role in supporting and developing critical infrastructure. Key Responsibilities Operate & maintain enterprise network (including switches, routers, firewalls, VPNs, and wireless infrastructure) Lead the design, planning, and delivery of complex network projects Provide 3rd-line support and act as a subject matter expert in networking technologies across the organisation Research, recommend, and implement innovative network solutions to improve performance, enhance security, and reduce operational costs Develop and maintain comprehensive technical documentation (including network diagrams, policies, and procedures) About You Previous experience within a similar role Proven experience managing enterprise network infrastructure (including routing, switching, firewalls, and VPNs) Experience in managing and delivering complex ICT projects in a high-pressure environment Full UK driving licence and flexibility to work out-of-hours where required What Next? Apply now!
20/01/2025
Full time
Network Engineer We are working with a well-known and highly respected organisation to recruit for a Network Engineer to join their fantastic team based in the heart of Norfolk. This is a fantastic opportunity to play a key role in supporting and developing critical infrastructure. Key Responsibilities Operate & maintain enterprise network (including switches, routers, firewalls, VPNs, and wireless infrastructure) Lead the design, planning, and delivery of complex network projects Provide 3rd-line support and act as a subject matter expert in networking technologies across the organisation Research, recommend, and implement innovative network solutions to improve performance, enhance security, and reduce operational costs Develop and maintain comprehensive technical documentation (including network diagrams, policies, and procedures) About You Previous experience within a similar role Proven experience managing enterprise network infrastructure (including routing, switching, firewalls, and VPNs) Experience in managing and delivering complex ICT projects in a high-pressure environment Full UK driving licence and flexibility to work out-of-hours where required What Next? Apply now!
Unlock Your Potential: Join as an IT Systems Engineer Are you ready to elevate your career with a pioneering role that blends innovation, quality, and sustainability? This family-owned business, renowned for its commitment to excellence and environmental stewardship, is seeking a talented IT Systems Engineer to propel us towards our goal of becoming world leaders in luxury sustainable comfort. With a vibrant team culture that values hard work, innovation, and fun, this is your chance to make a significant impact in an inspiring environment. What You Will Do: - Spearhead IT projects and provide 3rd Line Support, focusing on Network Infrastructure, IT Security, and Cloud migrations. - Enhance IT systems by managing Active Directory, Group Policy, DCs, DHCP, DNS, and Azure & Azure AD (Backup & Recovery, Replication). - Lead the full migration from Exchange to Office 365 & Azure, ensuring seamless integration and efficiency. - Oversee the maintenance and upgrade of HP DL range of servers, HP MSA SANS, 3PAR, Nimble & Primera, and HP switches. - Implement and manage SonicWall, Draytek, and Cisco Meraki systems for optimal security and connectivity. - Contribute to the IT Security framework, including Endpoint Protection, Patching, and Encryption, ensuring robust protection against threats. What You Will Bring: - Proven experience with EDR Systems, Azure (Security, Networking, VM), and 3rd Line Support. - Demonstrated ability in working on IT Projects, including documentation and team assistance. - Familiarity with Windows Servers 2016 / 2019 upgrades, Hyper V Clusters, SAN Storage, and VOIP systems. - A keen eye for IT Security measures and a solid understanding of remote site support. - A collaborative spirit, ready to assist team members and contribute to the company's success. Company Contribution & Industry Information: This role is pivotal in driving the company's vision forward in the luxury sustainable comfort industry. By joining the IT team, you will play a crucial role in enhancing technological capabilities, ensuring that the company remains at the forefront of innovation and security. Your contributions will directly impact the company's ability to deliver outstanding products and services, reinforcing its position as a leader in sustainability and quality. Location: Based in Leeds, this role offers the flexibility of 1-2 days of home working, with office hours from Monday-Thursday 8-4.30 and Friday 8-13.30. Your Next Step: If you're a dynamic IT Systems Engineer passionate about technology, innovation, and sustainability, this is your opportunity to join a company that values your expertise and vision. Don't miss out on the chance to contribute to a brighter, more sustainable future. Apply now to embark on a rewarding career journey where your work truly makes a difference. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
20/01/2025
Full time
Unlock Your Potential: Join as an IT Systems Engineer Are you ready to elevate your career with a pioneering role that blends innovation, quality, and sustainability? This family-owned business, renowned for its commitment to excellence and environmental stewardship, is seeking a talented IT Systems Engineer to propel us towards our goal of becoming world leaders in luxury sustainable comfort. With a vibrant team culture that values hard work, innovation, and fun, this is your chance to make a significant impact in an inspiring environment. What You Will Do: - Spearhead IT projects and provide 3rd Line Support, focusing on Network Infrastructure, IT Security, and Cloud migrations. - Enhance IT systems by managing Active Directory, Group Policy, DCs, DHCP, DNS, and Azure & Azure AD (Backup & Recovery, Replication). - Lead the full migration from Exchange to Office 365 & Azure, ensuring seamless integration and efficiency. - Oversee the maintenance and upgrade of HP DL range of servers, HP MSA SANS, 3PAR, Nimble & Primera, and HP switches. - Implement and manage SonicWall, Draytek, and Cisco Meraki systems for optimal security and connectivity. - Contribute to the IT Security framework, including Endpoint Protection, Patching, and Encryption, ensuring robust protection against threats. What You Will Bring: - Proven experience with EDR Systems, Azure (Security, Networking, VM), and 3rd Line Support. - Demonstrated ability in working on IT Projects, including documentation and team assistance. - Familiarity with Windows Servers 2016 / 2019 upgrades, Hyper V Clusters, SAN Storage, and VOIP systems. - A keen eye for IT Security measures and a solid understanding of remote site support. - A collaborative spirit, ready to assist team members and contribute to the company's success. Company Contribution & Industry Information: This role is pivotal in driving the company's vision forward in the luxury sustainable comfort industry. By joining the IT team, you will play a crucial role in enhancing technological capabilities, ensuring that the company remains at the forefront of innovation and security. Your contributions will directly impact the company's ability to deliver outstanding products and services, reinforcing its position as a leader in sustainability and quality. Location: Based in Leeds, this role offers the flexibility of 1-2 days of home working, with office hours from Monday-Thursday 8-4.30 and Friday 8-13.30. Your Next Step: If you're a dynamic IT Systems Engineer passionate about technology, innovation, and sustainability, this is your opportunity to join a company that values your expertise and vision. Don't miss out on the chance to contribute to a brighter, more sustainable future. Apply now to embark on a rewarding career journey where your work truly makes a difference. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Infrastructure Network Engineer (VoIP) Cambridge (on-site) Band 6 - 37,338 - 44,962 We are currently working with an NHS body who due to internal promotions, are now looking for x2 Infrastructure Network Engineers to help them through some exciting projects. What We're Looking For We are seeking someone with a blend of technical expertise and customer service skills to join our team. If you're someone who enjoys problem-solving, working with technology, and helping others, we'd love to hear from you! Technical Skills & Knowledge We're looking for someone with experience in the following areas: Telephony System Configuration - Setting up IVR systems and queueing functions. Telephony Provisioning - Installing and re-routing telephony cabling where necessary. Troubleshooting - Diagnosing and resolving issues with telephony and paging services (VoIP and Analogue). CAB Room & Data Centre Support - Helping to monitor and manage these environments using tools like Jacarta. Customer Support - Providing helpful advice and guidance using systems like ISTM or similar incident management tools. Safe System Configuration - Ensuring operationally critical systems and applications are set up safely. Empathy & Understanding - You'll need to be able to empathize with end users, providing clear and kind support. Collaboration - You'll confidently work with internal teams and third-party vendors to resolve issues. Support Coverage - Offering 1st, 2nd, and 3rd line system, software, and hardware support. Customer-Focused Support - Providing top-notch, user-friendly support to our Infrastructure Service Desk. Technical Process Knowledge In addition to technical expertise, we also value process knowledge: Incident Management - Effectively handling incidents and aiming to fix issues on the first attempt. Problem Management - Identifying trends to resolve root causes of recurring incidents. Change Management - Familiarity with RFC processes and change requests. Continuous Improvement - Looking for opportunities to improve processes, such as enhancing IVR systems. SLA Management - Adhering to service level agreements and understanding how to prioritize tasks. Project Management - Familiar with frameworks like Prince2 or Agile to support project delivery. Collaboration with Support Agencies - Working with external parties to resolve issues. Communication with Senior Managers - Regularly liaising with senior leaders to ensure smooth operations. Compliance - Ensuring all activities meet the Trust's information governance standards. Essential Qualities To succeed in this role, you should bring the following qualities: A strong customer focus and a desire to help others. Clear and effective communication skills. Excellent organizational abilities. The flexibility to work both independently and collaboratively. The ability to communicate transparently with senior management. A logical, solution-oriented approach to problem-solving. Enthusiasm for technology and a passion for learning new things! Think this one's for you If you think this Infrastructure Network Engineer opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfill their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
20/01/2025
Full time
Infrastructure Network Engineer (VoIP) Cambridge (on-site) Band 6 - 37,338 - 44,962 We are currently working with an NHS body who due to internal promotions, are now looking for x2 Infrastructure Network Engineers to help them through some exciting projects. What We're Looking For We are seeking someone with a blend of technical expertise and customer service skills to join our team. If you're someone who enjoys problem-solving, working with technology, and helping others, we'd love to hear from you! Technical Skills & Knowledge We're looking for someone with experience in the following areas: Telephony System Configuration - Setting up IVR systems and queueing functions. Telephony Provisioning - Installing and re-routing telephony cabling where necessary. Troubleshooting - Diagnosing and resolving issues with telephony and paging services (VoIP and Analogue). CAB Room & Data Centre Support - Helping to monitor and manage these environments using tools like Jacarta. Customer Support - Providing helpful advice and guidance using systems like ISTM or similar incident management tools. Safe System Configuration - Ensuring operationally critical systems and applications are set up safely. Empathy & Understanding - You'll need to be able to empathize with end users, providing clear and kind support. Collaboration - You'll confidently work with internal teams and third-party vendors to resolve issues. Support Coverage - Offering 1st, 2nd, and 3rd line system, software, and hardware support. Customer-Focused Support - Providing top-notch, user-friendly support to our Infrastructure Service Desk. Technical Process Knowledge In addition to technical expertise, we also value process knowledge: Incident Management - Effectively handling incidents and aiming to fix issues on the first attempt. Problem Management - Identifying trends to resolve root causes of recurring incidents. Change Management - Familiarity with RFC processes and change requests. Continuous Improvement - Looking for opportunities to improve processes, such as enhancing IVR systems. SLA Management - Adhering to service level agreements and understanding how to prioritize tasks. Project Management - Familiar with frameworks like Prince2 or Agile to support project delivery. Collaboration with Support Agencies - Working with external parties to resolve issues. Communication with Senior Managers - Regularly liaising with senior leaders to ensure smooth operations. Compliance - Ensuring all activities meet the Trust's information governance standards. Essential Qualities To succeed in this role, you should bring the following qualities: A strong customer focus and a desire to help others. Clear and effective communication skills. Excellent organizational abilities. The flexibility to work both independently and collaboratively. The ability to communicate transparently with senior management. A logical, solution-oriented approach to problem-solving. Enthusiasm for technology and a passion for learning new things! Think this one's for you If you think this Infrastructure Network Engineer opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfill their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
