Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Microsoft Sentinel Engineer Up to £70,000 DOE Remote MUST be UK based Are you an experienced Microsoft Sentinel Engineer ready to take ownership of advanced security projects? Do you have strong 3rd-line level experience across Microsoft, Azure, networking, and cloud security? Would you like to join a fast-growing global consultancy where your expertise will help shape the future of their cybersecurity offering? If so, this could be the perfect opportunity. The Role You will join the cybersecurity team within a specialist Microsoft consultancy thats growing rapidly across the UK and globally. The team currently numbers around 15 within a 60-person business and is expanding fast including the recent onboarding of a major financial services client. As a Microsoft Sentinel Engineer, you will design, implement, and optimise Sentinel solutions across enterprise environments. You will connect multiple data sources, write complex KQL queries, build automation playbooks, and work closely with clients to strengthen their security operations and response capabilities. This is a technically advanced role that combines engineering depth with real client interaction ideal for someone who enjoys both hands-on work and architectural thinking. What You Will Be Doing Design, configure, and deliver Sentinel SIEM solutions for enterprise clients. Develop and optimise automation rules, playbooks, and runbooks using Logic Apps and Power Automate. Write and fine-tune Kusto Query Language (KQL) queries to analyse and visualise raw security data. Integrate third-party tools (firewalls, IAM, telemetry) into Sentinel. Use MITRE ATT&CK to anticipate and counter adversarial activity. Apply cost-optimisation principles (data tiering, filtering). Collaborate with security architects to improve internal policies and ISO 27001 alignment. Act as an escalation point within the SOC and mentor junior engineers. What We Are Looking For 3+ years experience as a Microsoft Sentinel or SIEM Engineer. Strong technical background across Microsoft 365, Azure, networking, and cybersecurity. Hands-on experience with KQL, PowerShell, and ideally Python. Proven experience automating processes using Logic Apps, Playbooks, or Terraform. Understanding of encryption, data protection, and incident response. Confident communicator, capable of working in client-facing scenarios. Ideally certified in one or more of: SC-200 (Security Operations Analyst) AZ-500 (Azure Security Engineer) SC-100 (Cybersecurity Architect highly desirable) CompTIA Security+, CISSP, or Ethical Hacker Why Join? Join a fast-growing, globally distributed Microsoft consultancy with a strong reputation for delivery and innovation. Be part of the fastest-growing division in the business with real opportunities to progress. Work directly with senior leadership (including the CEO) in a collaborative, flat structure. Gain exposure to enterprise-scale environments, including clients in the financial services sector. Fully remote role with flexible working and global team collaboration. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team, their growth plans, and how you could make an impact in this key role. JBRP1_UKTJ
16/11/2025
Full time
Microsoft Sentinel Engineer Up to £70,000 DOE Remote MUST be UK based Are you an experienced Microsoft Sentinel Engineer ready to take ownership of advanced security projects? Do you have strong 3rd-line level experience across Microsoft, Azure, networking, and cloud security? Would you like to join a fast-growing global consultancy where your expertise will help shape the future of their cybersecurity offering? If so, this could be the perfect opportunity. The Role You will join the cybersecurity team within a specialist Microsoft consultancy thats growing rapidly across the UK and globally. The team currently numbers around 15 within a 60-person business and is expanding fast including the recent onboarding of a major financial services client. As a Microsoft Sentinel Engineer, you will design, implement, and optimise Sentinel solutions across enterprise environments. You will connect multiple data sources, write complex KQL queries, build automation playbooks, and work closely with clients to strengthen their security operations and response capabilities. This is a technically advanced role that combines engineering depth with real client interaction ideal for someone who enjoys both hands-on work and architectural thinking. What You Will Be Doing Design, configure, and deliver Sentinel SIEM solutions for enterprise clients. Develop and optimise automation rules, playbooks, and runbooks using Logic Apps and Power Automate. Write and fine-tune Kusto Query Language (KQL) queries to analyse and visualise raw security data. Integrate third-party tools (firewalls, IAM, telemetry) into Sentinel. Use MITRE ATT&CK to anticipate and counter adversarial activity. Apply cost-optimisation principles (data tiering, filtering). Collaborate with security architects to improve internal policies and ISO 27001 alignment. Act as an escalation point within the SOC and mentor junior engineers. What We Are Looking For 3+ years experience as a Microsoft Sentinel or SIEM Engineer. Strong technical background across Microsoft 365, Azure, networking, and cybersecurity. Hands-on experience with KQL, PowerShell, and ideally Python. Proven experience automating processes using Logic Apps, Playbooks, or Terraform. Understanding of encryption, data protection, and incident response. Confident communicator, capable of working in client-facing scenarios. Ideally certified in one or more of: SC-200 (Security Operations Analyst) AZ-500 (Azure Security Engineer) SC-100 (Cybersecurity Architect highly desirable) CompTIA Security+, CISSP, or Ethical Hacker Why Join? Join a fast-growing, globally distributed Microsoft consultancy with a strong reputation for delivery and innovation. Be part of the fastest-growing division in the business with real opportunities to progress. Work directly with senior leadership (including the CEO) in a collaborative, flat structure. Gain exposure to enterprise-scale environments, including clients in the financial services sector. Fully remote role with flexible working and global team collaboration. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team, their growth plans, and how you could make an impact in this key role. JBRP1_UKTJ
Horsham hybrid working available This job is being advertised as Senior Infrastructure Engineer however on appointment your job title will be Senior Engineer. About the role: Horsham District Council is looking for an experienced and proactive Senior Infrastructure Engineer to join its Customer and Digital Services team, supporting the technology requirements across the Council providing a technical, professional and customer focused service. This role is ideal for someone with a strong background in advanced technical support and infrastructure management, who thrives in a collaborative environment and enjoys solving complex IT challenges. Youll be a key player in ensuring the stability, security, and performance of our IT systems, while supporting both day-to-day operations and strategic initiatives. The team are office based, however hybrid working is available. As a Senior Infrastructure Engineer you will provide expert 3rdline support, taking ownership of technical issues and service requests to deliver timely and effective resolutions. Youll maintain our virtual infrastructure, overseeing patching, backups, and system upgrades, while monitoring and managing endpoint and server protection using tools such as Microsoft Defender to ensure systems are secure. A key aspect of the role involves supporting email security and deliverability, leveraging platforms like Mimecast to ensure robust protection and reliable communication across the organisation. Youll work closely with internal stakeholders and external suppliers to manage installations, upgrades, and changes to systems and services, offering expert advice and technical guidance throughout. Your responsibilities will also include supporting corporate IT services, with a strong focus on security and Microsoft technologiesincluding SharePoint and OneDrive. Youll work alongside other IT colleagues, sharing knowledge and providing professional support to enhance team capability and service delivery. About you: To succeed as a Senior Infrastructure Engineer, you will have proven experience in a 3rd line support role. You should be confident working with virtualization technologies (such as VMware), Windows Server environments and cloud platforms like Azure. A solid understanding of networking fundamentals, backup software, endpoint protection, and Microsoft services is essential. Experience with Microsoft Defender, Mimecast, and email deliverability is highly desirable along with experience with SharePoint and OneDrive configuration and administration. Were looking for someone who thrives in a collaborative environment, communicates clearly, and enjoys solving complex technical challenges. For an informal discussion about this role please call Graham Shail, Technology Platforms Manager on . PPA Applicants invited for interview will be asked to complete aThomas Personal Profile Analysis (PPA)which provides a rapid and deep insight into behavioural preferences and communication style. About us: We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody. We encourage and support our employees to have a healthy work life balance by offering 28 days (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable. We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join theLocal Government Pension Scheme (LGPS), where the Council contributes circa 20% of pensionable salary. To support employees professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM), Master of Business Administration (MBA). Visit ourJobs and careers pageto find out more aboutWorking for Horsham District CouncilandOur employment commitments. To apply: If you would like to apply for the role, we highly recommend you show clearly within the Experience Section of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview. Ref: CR1735. Closing date: 25 Nov :00 Interview date: 9 Dec 2025 JBRP1_UKTJ
16/11/2025
Full time
Horsham hybrid working available This job is being advertised as Senior Infrastructure Engineer however on appointment your job title will be Senior Engineer. About the role: Horsham District Council is looking for an experienced and proactive Senior Infrastructure Engineer to join its Customer and Digital Services team, supporting the technology requirements across the Council providing a technical, professional and customer focused service. This role is ideal for someone with a strong background in advanced technical support and infrastructure management, who thrives in a collaborative environment and enjoys solving complex IT challenges. Youll be a key player in ensuring the stability, security, and performance of our IT systems, while supporting both day-to-day operations and strategic initiatives. The team are office based, however hybrid working is available. As a Senior Infrastructure Engineer you will provide expert 3rdline support, taking ownership of technical issues and service requests to deliver timely and effective resolutions. Youll maintain our virtual infrastructure, overseeing patching, backups, and system upgrades, while monitoring and managing endpoint and server protection using tools such as Microsoft Defender to ensure systems are secure. A key aspect of the role involves supporting email security and deliverability, leveraging platforms like Mimecast to ensure robust protection and reliable communication across the organisation. Youll work closely with internal stakeholders and external suppliers to manage installations, upgrades, and changes to systems and services, offering expert advice and technical guidance throughout. Your responsibilities will also include supporting corporate IT services, with a strong focus on security and Microsoft technologiesincluding SharePoint and OneDrive. Youll work alongside other IT colleagues, sharing knowledge and providing professional support to enhance team capability and service delivery. About you: To succeed as a Senior Infrastructure Engineer, you will have proven experience in a 3rd line support role. You should be confident working with virtualization technologies (such as VMware), Windows Server environments and cloud platforms like Azure. A solid understanding of networking fundamentals, backup software, endpoint protection, and Microsoft services is essential. Experience with Microsoft Defender, Mimecast, and email deliverability is highly desirable along with experience with SharePoint and OneDrive configuration and administration. Were looking for someone who thrives in a collaborative environment, communicates clearly, and enjoys solving complex technical challenges. For an informal discussion about this role please call Graham Shail, Technology Platforms Manager on . PPA Applicants invited for interview will be asked to complete aThomas Personal Profile Analysis (PPA)which provides a rapid and deep insight into behavioural preferences and communication style. About us: We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody. We encourage and support our employees to have a healthy work life balance by offering 28 days (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable. We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join theLocal Government Pension Scheme (LGPS), where the Council contributes circa 20% of pensionable salary. To support employees professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM), Master of Business Administration (MBA). Visit ourJobs and careers pageto find out more aboutWorking for Horsham District CouncilandOur employment commitments. To apply: If you would like to apply for the role, we highly recommend you show clearly within the Experience Section of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview. Ref: CR1735. Closing date: 25 Nov :00 Interview date: 9 Dec 2025 JBRP1_UKTJ
Salary: Up to £80,000 dependent on experience HL are looking for a talented full stack Senior Software Engineer to join a Pensions & Retirement product engineering team in building market leading solutions for our clients. This is an opportunity to join the UK's number one investment services company, looking after over £180bn billion in assets on behalf of more than 2 million UK investors. This is your chance to genuinely stamp your mark on one of the UK's most innovative and digital-focused businesses. What You'll Be Doing Build and run AWS Cloud-native applications with TypeScript and React Establish and maintain automated tests for the changes being implemented. Write high quality, secure, tested and performant code. Upskilling - Providing coaching & mentoring to peers and more junior members of the team Work collaboratively with others in a cross functional team to deliver high quality digital client journeys Advocate for continuous improvement within the team including for the ways of working, quality, security, performance and CI/CD processes. Responsible for documenting all solutions, produced to agreed team standards. Demonstrate a willingness to learn and further technologies & techniques embraced by the development team. Cultivate strong working relationships both within working squad and in HL as a whole. Actively participating in working groups and communities of practice designed to support the development team. Continually develop both technical and interpersonal skills. Providing engineering support for existing applications when necessary. About You Professional experience with AWS, full stack TypeScript with React on the front end, IaC, CI/CD Experience with unit, integration, and end to end testing tools and practices (e.g. Jest, Cypress, Backstop). Enjoys upskilling others in a team - you prioritise sharing knowledge Experience with integration and onboarding 3rd party vendors, meeting with vendor engineering contacts, defining integration patterns, abstracting vendor APIs/data models from internal downstream services etc. Experience with CI / CD and Trunk Based Development. Understanding of Microservices & principles of RESTful API development, including structuring, documenting, versioning, testing and stubbing/mocking. Understanding of event driven architecture. Experience performing code reviews. Experience operating within Agile framework. Aware of website performance implications, best practices and other non-functional requirements. Able to write, assist in writing or reviewing technical documentation. Advocate of excellent development practices to optimise for rapid and continuous delivery of client value. React Native, GraphQL and DevOps experience beneficial Skills / Attributes Excellent collaborator, naturally works well with others across different disciplines in a cross functional team. Excellent communicator (written and verbal) with good numerical skills. Logical, analytical and methodological approach to problem solving. Pro-active, resourceful and able to use initiative. Pragmatic and focused on delivery. Effective time management. Willingness to learn and desire to develop professionally. Tenacious, with a pride in what you do. Have a continuous improvement mindset. Why Us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's On Offer? Discretionary annual bonus & annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure time Option to purchase an additional 5 days holiday per year at annual enrolment Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Sharesave scheme - have a real stake in HL's future Income Protection & Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and out patientcare and an Employee Assistance Programme Gympass - gym memberships and wellbeing apps available Variety of travel to work schemes with free bike storage and shower facilities An inhouse barista serving subsidised coffee and snacks Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year) LifeWorks Discounts on services, restaurants and retailers dependant on role level Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. JBRP1_UKTJ
16/11/2025
Full time
Salary: Up to £80,000 dependent on experience HL are looking for a talented full stack Senior Software Engineer to join a Pensions & Retirement product engineering team in building market leading solutions for our clients. This is an opportunity to join the UK's number one investment services company, looking after over £180bn billion in assets on behalf of more than 2 million UK investors. This is your chance to genuinely stamp your mark on one of the UK's most innovative and digital-focused businesses. What You'll Be Doing Build and run AWS Cloud-native applications with TypeScript and React Establish and maintain automated tests for the changes being implemented. Write high quality, secure, tested and performant code. Upskilling - Providing coaching & mentoring to peers and more junior members of the team Work collaboratively with others in a cross functional team to deliver high quality digital client journeys Advocate for continuous improvement within the team including for the ways of working, quality, security, performance and CI/CD processes. Responsible for documenting all solutions, produced to agreed team standards. Demonstrate a willingness to learn and further technologies & techniques embraced by the development team. Cultivate strong working relationships both within working squad and in HL as a whole. Actively participating in working groups and communities of practice designed to support the development team. Continually develop both technical and interpersonal skills. Providing engineering support for existing applications when necessary. About You Professional experience with AWS, full stack TypeScript with React on the front end, IaC, CI/CD Experience with unit, integration, and end to end testing tools and practices (e.g. Jest, Cypress, Backstop). Enjoys upskilling others in a team - you prioritise sharing knowledge Experience with integration and onboarding 3rd party vendors, meeting with vendor engineering contacts, defining integration patterns, abstracting vendor APIs/data models from internal downstream services etc. Experience with CI / CD and Trunk Based Development. Understanding of Microservices & principles of RESTful API development, including structuring, documenting, versioning, testing and stubbing/mocking. Understanding of event driven architecture. Experience performing code reviews. Experience operating within Agile framework. Aware of website performance implications, best practices and other non-functional requirements. Able to write, assist in writing or reviewing technical documentation. Advocate of excellent development practices to optimise for rapid and continuous delivery of client value. React Native, GraphQL and DevOps experience beneficial Skills / Attributes Excellent collaborator, naturally works well with others across different disciplines in a cross functional team. Excellent communicator (written and verbal) with good numerical skills. Logical, analytical and methodological approach to problem solving. Pro-active, resourceful and able to use initiative. Pragmatic and focused on delivery. Effective time management. Willingness to learn and desire to develop professionally. Tenacious, with a pride in what you do. Have a continuous improvement mindset. Why Us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's On Offer? Discretionary annual bonus & annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure time Option to purchase an additional 5 days holiday per year at annual enrolment Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Sharesave scheme - have a real stake in HL's future Income Protection & Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and out patientcare and an Employee Assistance Programme Gympass - gym memberships and wellbeing apps available Variety of travel to work schemes with free bike storage and shower facilities An inhouse barista serving subsidised coffee and snacks Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year) LifeWorks Discounts on services, restaurants and retailers dependant on role level Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. JBRP1_UKTJ
Spectrum IT Recruitment
Cheltenham, Gloucestershire
Senior IT Systems Engineer On Site Working - Gloucester. Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server, Azure, O365, SharePoint, Intune, and Active Directory Group Policy. Expertise in VMware configuration and administration. Advanced knowledge of network and firewall configuration, including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies. Formal Microsoft certification. Previous experience managing IT helpdesk operations. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
15/11/2025
Full time
Senior IT Systems Engineer On Site Working - Gloucester. Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server, Azure, O365, SharePoint, Intune, and Active Directory Group Policy. Expertise in VMware configuration and administration. Advanced knowledge of network and firewall configuration, including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies. Formal Microsoft certification. Previous experience managing IT helpdesk operations. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
We are looking for a Senior Data Analyst to join our Credit Risk Portfolio Management team - a key function responsible for understanding and forecasting the financial health of the customer base. The role requires the use of advanced analytics to provide deep insights into credit risk and performance to inform our risk management strategy. This role is ideal for a proven senior analyst with strong technical and mathematical skills combined with the commercial acumen needed to translate insights into action. Here's a taste of what you'll be doing Partnering with Finance to develop and maintain debt forecasts to track performance vs. plan, forecast risk and deep dive into the drivers of variations to plan Developing scenario models to enable data-based decisioning within operational and strategic planning cycles Staying up to date with emerging analytical techniques and technologies, partnering with Data Science to deliver advanced segmentation and behavioural analysis Delivering and consulting on the advanced analytics required to support project delivery across the wider Credit Management function e.g. simulation models, data pipeline mock ups, statistically robust testing Translating analytical outputs into clear recommendations for business stakeholders, influencing decisions across debt prevention and collections strategy Liaising with Data Engineers to drive enhancements to data quality, availability and usability. Are we the perfect match? Proven experience in a data analytics or credit risk role, ideally within utilities, financial services or other regulated industry Strong coding skills in SQL, Python and PySpark for data extraction, transformation, modeling and forecasting Solid understanding of forecasting techniques, scenario modelling, and regression-based analytics Strong commercial acumen, with the ability to translate complex analytical findings into clear narratives with direct links to business value Excellent stakeholder engagement and communication skills, with confidence working across operational, strategic and technical teams A degree (or equivalent experience) in a quantitative discipline such as statistics, mathematics, economics or data science It would be great if you had Experience working with Databricks Understanding of macroeconomic and market drivers affecting customer affordability and credit risk Prior experience working across both residential and commercial consumer bases Experience working with credit bureau data A general understanding of accounting principles Here's what else you need to know Role may close earlier due to high applications. Competitive salary Location - Nottingham E.ON Next office, Trinity House,?2 Burton St, Nottingham NG1 4BX - with travel to our other sites when required. Excellent parental leave allowance. Award-Winning Workplace - We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024 . We're open to discussing how flexibility can work for you Inclusive & Diverse - We're the only energy company in the Inclusive Top 50 UK Employers . We're also proud winners of Best Employer for Women and Human Company of the Year -recognising our inclusive, people-first culture Support at Every Stage of Life - We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way For all successful candidates.? Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
14/11/2025
Full time
We are looking for a Senior Data Analyst to join our Credit Risk Portfolio Management team - a key function responsible for understanding and forecasting the financial health of the customer base. The role requires the use of advanced analytics to provide deep insights into credit risk and performance to inform our risk management strategy. This role is ideal for a proven senior analyst with strong technical and mathematical skills combined with the commercial acumen needed to translate insights into action. Here's a taste of what you'll be doing Partnering with Finance to develop and maintain debt forecasts to track performance vs. plan, forecast risk and deep dive into the drivers of variations to plan Developing scenario models to enable data-based decisioning within operational and strategic planning cycles Staying up to date with emerging analytical techniques and technologies, partnering with Data Science to deliver advanced segmentation and behavioural analysis Delivering and consulting on the advanced analytics required to support project delivery across the wider Credit Management function e.g. simulation models, data pipeline mock ups, statistically robust testing Translating analytical outputs into clear recommendations for business stakeholders, influencing decisions across debt prevention and collections strategy Liaising with Data Engineers to drive enhancements to data quality, availability and usability. Are we the perfect match? Proven experience in a data analytics or credit risk role, ideally within utilities, financial services or other regulated industry Strong coding skills in SQL, Python and PySpark for data extraction, transformation, modeling and forecasting Solid understanding of forecasting techniques, scenario modelling, and regression-based analytics Strong commercial acumen, with the ability to translate complex analytical findings into clear narratives with direct links to business value Excellent stakeholder engagement and communication skills, with confidence working across operational, strategic and technical teams A degree (or equivalent experience) in a quantitative discipline such as statistics, mathematics, economics or data science It would be great if you had Experience working with Databricks Understanding of macroeconomic and market drivers affecting customer affordability and credit risk Prior experience working across both residential and commercial consumer bases Experience working with credit bureau data A general understanding of accounting principles Here's what else you need to know Role may close earlier due to high applications. Competitive salary Location - Nottingham E.ON Next office, Trinity House,?2 Burton St, Nottingham NG1 4BX - with travel to our other sites when required. Excellent parental leave allowance. Award-Winning Workplace - We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024 . We're open to discussing how flexibility can work for you Inclusive & Diverse - We're the only energy company in the Inclusive Top 50 UK Employers . We're also proud winners of Best Employer for Women and Human Company of the Year -recognising our inclusive, people-first culture Support at Every Stage of Life - We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way For all successful candidates.? Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
CBSbutler Holdings Limited trading as CBSbutler
Basingstoke, Hampshire
2nd Line Cloud Network Engineer +Permanent opportunity +DV cleared role - must be elligible - Sole British nationals only due to nature of the project +On site in Basingstoke + 40,000 - 45,000 plus 10% DV allowance We are looking for a 2nd Line Cloud Network Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 1st Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration) If you'd like to discuss this 2nd line cloud network engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.
14/11/2025
Full time
2nd Line Cloud Network Engineer +Permanent opportunity +DV cleared role - must be elligible - Sole British nationals only due to nature of the project +On site in Basingstoke + 40,000 - 45,000 plus 10% DV allowance We are looking for a 2nd Line Cloud Network Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 1st Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration) If you'd like to discuss this 2nd line cloud network engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.
3rd Line Service Desk Engineer (MSP Experience Required) Location: Borehamwood (Hybrid) Hours: Monday Friday, 8am 5pm Salary: £45,(Apply online only) £55,(Apply online only) DOE Contract: Permanent Join Our Team as a 3rd Line Service Desk Engineer! Are you ready to take the next step in your IT career? Whether you're an experienced 3rd Line Engineer or a strong 2nd Liner looking to step up, we d love to hear from you. We re a friendly, supportive, and growing team based in Borehamwood, and we re looking for someone who loves solving complex technical challenges and delivering top-tier service. You ll work on a wide range of technologies, support a variety of clients, and play a key role in keeping their systems running smoothly. If you thrive in a fast-paced environment, enjoy learning about new tech, and want to progress your career in an MSP setting, this is the perfect opportunity. What You ll Be Doing Acting as the go-to expert for escalated issues from 1st and 2nd Line Engineers. Troubleshooting, maintaining, and improving client IT infrastructure across servers, networks, hardware, cloud platforms, and software. Supporting environments built on Windows Server, Microsoft 365, Azure, VMware, and more. Collaborating closely with colleagues to deliver a seamless service experience. Managing your own workload, solving problems efficiently, and working to meet team KPIs. Helping to improve internal processes and documentation as we grow. What You ll Bring A degree in Computer Science/IT or equivalent hands-on experience. Solid knowledge of technologies such as Windows Server, AD, networking, virtualisation, cloud platforms, and backup solutions. Experience working in an MSP environment (essential). Strong familiarity with Windows Server 2012+, Windows 10, and modern cloud tools. Knowledge of PowerShell or scripting is a bonus, but not a requirement. Excellent communication skills you're comfortable explaining technical info in a way that makes sense to everyone. IT certifications (MCSA, MCSE, CCNP, etc.) are welcome but not mandatory. About You We re looking for someone who: Naturally enjoys investigating and solving technical issues. Adapts well to change and enjoys continuous learning. Communicates clearly and confidently. Can manage their own workload and stay organised. Takes pride in delivering excellent service. Loves staying up to date with the latest tech, especially in areas like: Firewalls & networking Office 365, Teams, SharePoint Intune & Azure AD VMware, vSphere, Hyper-V SQL & Exchange Server hardware Bitdefender and other AV tools Why Join Us? A collaborative environment where your ideas are valued Opportunities to work with the latest technology Support for professional development and certifications Hybrid working for flexibility A team that genuinely cares about what we do If this sounds like the next step you ve been waiting for, we d love to speak with you. Apply now and grow your career with us! IND/LET
14/11/2025
Full time
3rd Line Service Desk Engineer (MSP Experience Required) Location: Borehamwood (Hybrid) Hours: Monday Friday, 8am 5pm Salary: £45,(Apply online only) £55,(Apply online only) DOE Contract: Permanent Join Our Team as a 3rd Line Service Desk Engineer! Are you ready to take the next step in your IT career? Whether you're an experienced 3rd Line Engineer or a strong 2nd Liner looking to step up, we d love to hear from you. We re a friendly, supportive, and growing team based in Borehamwood, and we re looking for someone who loves solving complex technical challenges and delivering top-tier service. You ll work on a wide range of technologies, support a variety of clients, and play a key role in keeping their systems running smoothly. If you thrive in a fast-paced environment, enjoy learning about new tech, and want to progress your career in an MSP setting, this is the perfect opportunity. What You ll Be Doing Acting as the go-to expert for escalated issues from 1st and 2nd Line Engineers. Troubleshooting, maintaining, and improving client IT infrastructure across servers, networks, hardware, cloud platforms, and software. Supporting environments built on Windows Server, Microsoft 365, Azure, VMware, and more. Collaborating closely with colleagues to deliver a seamless service experience. Managing your own workload, solving problems efficiently, and working to meet team KPIs. Helping to improve internal processes and documentation as we grow. What You ll Bring A degree in Computer Science/IT or equivalent hands-on experience. Solid knowledge of technologies such as Windows Server, AD, networking, virtualisation, cloud platforms, and backup solutions. Experience working in an MSP environment (essential). Strong familiarity with Windows Server 2012+, Windows 10, and modern cloud tools. Knowledge of PowerShell or scripting is a bonus, but not a requirement. Excellent communication skills you're comfortable explaining technical info in a way that makes sense to everyone. IT certifications (MCSA, MCSE, CCNP, etc.) are welcome but not mandatory. About You We re looking for someone who: Naturally enjoys investigating and solving technical issues. Adapts well to change and enjoys continuous learning. Communicates clearly and confidently. Can manage their own workload and stay organised. Takes pride in delivering excellent service. Loves staying up to date with the latest tech, especially in areas like: Firewalls & networking Office 365, Teams, SharePoint Intune & Azure AD VMware, vSphere, Hyper-V SQL & Exchange Server hardware Bitdefender and other AV tools Why Join Us? A collaborative environment where your ideas are valued Opportunities to work with the latest technology Support for professional development and certifications Hybrid working for flexibility A team that genuinely cares about what we do If this sounds like the next step you ve been waiting for, we d love to speak with you. Apply now and grow your career with us! IND/LET
2nd / 3rd Line IT Support Engineer London £43,000 - Hybrid Working! I m working with a leading Managed Service Provider in the creative industry who are looking to add a Senior 2nd Line Engineer to their team. This is a great next step for someone with around 3+ years experience in IT infrastructure, ideally within an MSP environment. The Role You ll deliver advanced 2nd / 3rd-line support, act as an escalation point for junior engineers, and get involved in a range of client projects including upgrades, migrations, and virtualisation work. Key Responsibilities Provide 3rd-line troubleshooting across servers, networking, and virtualisation Configure and manage Windows Server, AD, DNS, DHCP, GPOs Support Hyper-V/VMware environments Manage backups & DR using Veeam Support networking: DNS, DHCP, VLANs, routing, VPN Assist with cloud technologies (M365, Intune, Google Apps, AWS S3) Work on infrastructure and migration projects Maintain documentation and deliver excellent customer service Technical Requirements Strong Windows Server & AD experience Hyper-V / VMware exposure Veeam Backup & Replication knowledge Solid networking fundamentals Experience with Lucidlink / Egnyte (remote file storage) Intune and MDT knowledge Familiarity with endpoint security tools (Defender, Sophos, Bitdefender) Package & Benefits 40-hour week, Mon Fri WFH Fridays + additional remote days 22 days holiday + BH (rising to 25) Company socials, awards & referral bonuses Professional development & training opportunities If you're a 3rd-line or strong 2nd-line engineer ready to step up in a dynamic MSP, get in touch for more details. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
14/11/2025
Full time
2nd / 3rd Line IT Support Engineer London £43,000 - Hybrid Working! I m working with a leading Managed Service Provider in the creative industry who are looking to add a Senior 2nd Line Engineer to their team. This is a great next step for someone with around 3+ years experience in IT infrastructure, ideally within an MSP environment. The Role You ll deliver advanced 2nd / 3rd-line support, act as an escalation point for junior engineers, and get involved in a range of client projects including upgrades, migrations, and virtualisation work. Key Responsibilities Provide 3rd-line troubleshooting across servers, networking, and virtualisation Configure and manage Windows Server, AD, DNS, DHCP, GPOs Support Hyper-V/VMware environments Manage backups & DR using Veeam Support networking: DNS, DHCP, VLANs, routing, VPN Assist with cloud technologies (M365, Intune, Google Apps, AWS S3) Work on infrastructure and migration projects Maintain documentation and deliver excellent customer service Technical Requirements Strong Windows Server & AD experience Hyper-V / VMware exposure Veeam Backup & Replication knowledge Solid networking fundamentals Experience with Lucidlink / Egnyte (remote file storage) Intune and MDT knowledge Familiarity with endpoint security tools (Defender, Sophos, Bitdefender) Package & Benefits 40-hour week, Mon Fri WFH Fridays + additional remote days 22 days holiday + BH (rising to 25) Company socials, awards & referral bonuses Professional development & training opportunities If you're a 3rd-line or strong 2nd-line engineer ready to step up in a dynamic MSP, get in touch for more details. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
2nd / 3rd Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required, Salary: Competitive salary depending on experience + benefits Contract: Full Time, Permanent Benefits: 32 days annual leave inclusive of Bank Holidays, Pension scheme, Free car park, Ongoing training and certification support, Opportunity to work with diverse technologies and clients, Friendly, collaborative team environment, Career progression as the company grows. About us: BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. As we continue to expand, we re looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients infrastructure and delivering high-quality technical solutions Job Role: As a 2nd / 3rd Line Support Engineer at BrightSkye, you ll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You ll be involved in resolving challenging IT problems, implementing new technologies, and contributing to projects that enhance client systems and infrastructure. You ll work closely with our 1st Line team, ensuring smooth escalation, mentoring junior engineers, and maintaining strong relationships with customers. Main Responsibilities: Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). Troubleshoot and resolve complex incidents and service requests, both remotely and on-site. Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware / Hyper-V). Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. Deliver technical input and implementation for IT infrastructure projects and migrations. Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. Document technical procedures, solutions, and configurations accurately. Support telecoms and connectivity solutions including VoIP systems and broadband circuits. Proactively monitor systems to identify potential issues and recommend improvements. Participate in an on-call rota (where applicable) to ensure high service availability Knowledge, Skills & Experience: Essential: Strong administration of Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. Windows Server and core services: AD DS, DNS, DHCP, Group Policy. Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. Virtualisation: Hyper-V and/or VMware. RMM and PSA tooling in an MSP setting: monitoring, patching, scripting, ticket hygiene and documentation. Backup and disaster recovery experience and restore drills. Security practices: MFA, EDR, baseline hardening and familiarity with Cyber Essentials controls. PowerShell for troubleshooting and automating routine tasks. Excellent communication in plain English, strong ownership and the ability to manage priorities in line with SLAs. Willing to join an on-call rota. A full driving licence Desirable: Experience with telecoms systems (VoIP / SIP / hosted PBX). Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). Experience working for an MSP or IT services provider. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today , forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
14/11/2025
Full time
2nd / 3rd Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required, Salary: Competitive salary depending on experience + benefits Contract: Full Time, Permanent Benefits: 32 days annual leave inclusive of Bank Holidays, Pension scheme, Free car park, Ongoing training and certification support, Opportunity to work with diverse technologies and clients, Friendly, collaborative team environment, Career progression as the company grows. About us: BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. As we continue to expand, we re looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients infrastructure and delivering high-quality technical solutions Job Role: As a 2nd / 3rd Line Support Engineer at BrightSkye, you ll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You ll be involved in resolving challenging IT problems, implementing new technologies, and contributing to projects that enhance client systems and infrastructure. You ll work closely with our 1st Line team, ensuring smooth escalation, mentoring junior engineers, and maintaining strong relationships with customers. Main Responsibilities: Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). Troubleshoot and resolve complex incidents and service requests, both remotely and on-site. Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware / Hyper-V). Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. Deliver technical input and implementation for IT infrastructure projects and migrations. Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. Document technical procedures, solutions, and configurations accurately. Support telecoms and connectivity solutions including VoIP systems and broadband circuits. Proactively monitor systems to identify potential issues and recommend improvements. Participate in an on-call rota (where applicable) to ensure high service availability Knowledge, Skills & Experience: Essential: Strong administration of Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. Windows Server and core services: AD DS, DNS, DHCP, Group Policy. Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. Virtualisation: Hyper-V and/or VMware. RMM and PSA tooling in an MSP setting: monitoring, patching, scripting, ticket hygiene and documentation. Backup and disaster recovery experience and restore drills. Security practices: MFA, EDR, baseline hardening and familiarity with Cyber Essentials controls. PowerShell for troubleshooting and automating routine tasks. Excellent communication in plain English, strong ownership and the ability to manage priorities in line with SLAs. Willing to join an on-call rota. A full driving licence Desirable: Experience with telecoms systems (VoIP / SIP / hosted PBX). Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). Experience working for an MSP or IT services provider. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today , forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Senior 3rd Line IT Support Engineer London (EC) £50,000 - Hybrid Working I m supporting a fast-growing Managed Service Provider in the creative sector as they look to hire an experienced Solutions Engineer to join their team. This is a senior, hands-on role focused on complex infrastructure, 3rd-line support, and leading technical project delivery. The Role As a key technical figure, you ll handle high-level escalations, deliver infrastructure and cloud projects (Azure), and work closely with clients to design and implement robust IT solutions. You ll also mentor junior engineers and ensure best practice across the team. Key Responsibilities Lead 3rd-line support across servers, networking, virtualisation, cloud and security Deliver end-to-end projects: server migrations, Azure deployments, network upgrades Act as a technical point of contact for clients Mentor and support junior engineers Oversee security solutions and ensure compliance Produce clear documentation and client reports Technical Requirements Strong expertise in Windows Server, AD, DNS, DHCP, GPOs Solid experience with VMware/Hyper-V and Microsoft Azure Backup & DR knowledge (e.g., Veeam, Acronis, Cove) Strong networking: VLANs, VPNs, firewalls (Fortinet, Juniper, Palo Alto, Watchguard) Storage experience (Dell, Synology) Endpoint security technologies (Defender, Sophos) Proven background delivering complex IT projects Package & Benefits 40-hour week, Mon Fri WFH Fridays + additional remote days 22 days holiday + BH (rising to 25) Regular company socials, awards and referral bonuses Ongoing training & development If you re an experienced Senior/3rd-Line/Solutions/Infrastructure Engineer looking for your next step, get in touch for more details. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
14/11/2025
Full time
Senior 3rd Line IT Support Engineer London (EC) £50,000 - Hybrid Working I m supporting a fast-growing Managed Service Provider in the creative sector as they look to hire an experienced Solutions Engineer to join their team. This is a senior, hands-on role focused on complex infrastructure, 3rd-line support, and leading technical project delivery. The Role As a key technical figure, you ll handle high-level escalations, deliver infrastructure and cloud projects (Azure), and work closely with clients to design and implement robust IT solutions. You ll also mentor junior engineers and ensure best practice across the team. Key Responsibilities Lead 3rd-line support across servers, networking, virtualisation, cloud and security Deliver end-to-end projects: server migrations, Azure deployments, network upgrades Act as a technical point of contact for clients Mentor and support junior engineers Oversee security solutions and ensure compliance Produce clear documentation and client reports Technical Requirements Strong expertise in Windows Server, AD, DNS, DHCP, GPOs Solid experience with VMware/Hyper-V and Microsoft Azure Backup & DR knowledge (e.g., Veeam, Acronis, Cove) Strong networking: VLANs, VPNs, firewalls (Fortinet, Juniper, Palo Alto, Watchguard) Storage experience (Dell, Synology) Endpoint security technologies (Defender, Sophos) Proven background delivering complex IT projects Package & Benefits 40-hour week, Mon Fri WFH Fridays + additional remote days 22 days holiday + BH (rising to 25) Regular company socials, awards and referral bonuses Ongoing training & development If you re an experienced Senior/3rd-Line/Solutions/Infrastructure Engineer looking for your next step, get in touch for more details. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of 35,000 - 40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
13/11/2025
Full time
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of 35,000 - 40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10/11 Windows Server Active Directory Office 365/EntraID Virtualisation - VMWare/Hyper V Networking - Router, switch, Firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of £35,000 - £40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
13/11/2025
Full time
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10/11 Windows Server Active Directory Office 365/EntraID Virtualisation - VMWare/Hyper V Networking - Router, switch, Firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of £35,000 - £40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
The Job: Were delighted to be assisting our client with their need for a 2nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent customer service to their customers.You will be able to continuously grow and develop your skills and certifications working alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using CRM system Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with best practice and SOPs Providing a high level of customer service to all clients Liaising with 3rd party software vendors Determine root causes and implement short/ long term fixes where appropriate Work toward achieving team and company KPIs The Person: For this role, our client is seeking someone with experience of working for a MSP with 2 years IT experience and great people skills.Other skills and experience they are seeking include: Windows Desktop and Server operating systems experience Microsoft 365 administration experience Office Desktop software experience Anti-Virus troubleshooting experience Desktop, Laptop & Printer troubleshooting experience Broadband line diagnosis operational understanding Networking and Wi-Fi Operational understanding Mac/Linux operational understanding Operational knowledge of Active Directory A problem solver It would be lovely if you have gained qualifications such as CompTIA-A+, Microsoft Certifications, BTEC Lvl. 4 in Computing or similar field The Salary: £26-32,000 depending on experience The Hours: Monday Friday 9am 5.30pm The Location: Bristol Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension JBRP1_UKTJ
13/11/2025
Full time
The Job: Were delighted to be assisting our client with their need for a 2nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent customer service to their customers.You will be able to continuously grow and develop your skills and certifications working alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using CRM system Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with best practice and SOPs Providing a high level of customer service to all clients Liaising with 3rd party software vendors Determine root causes and implement short/ long term fixes where appropriate Work toward achieving team and company KPIs The Person: For this role, our client is seeking someone with experience of working for a MSP with 2 years IT experience and great people skills.Other skills and experience they are seeking include: Windows Desktop and Server operating systems experience Microsoft 365 administration experience Office Desktop software experience Anti-Virus troubleshooting experience Desktop, Laptop & Printer troubleshooting experience Broadband line diagnosis operational understanding Networking and Wi-Fi Operational understanding Mac/Linux operational understanding Operational knowledge of Active Directory A problem solver It would be lovely if you have gained qualifications such as CompTIA-A+, Microsoft Certifications, BTEC Lvl. 4 in Computing or similar field The Salary: £26-32,000 depending on experience The Hours: Monday Friday 9am 5.30pm The Location: Bristol Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension JBRP1_UKTJ
oin this established Cyber team on a large Defence site, working within the Security Services environment whilst also performing administration duties across Windows and Linux based Server Infrastructure, Security Appliances, Network Infrastructure, Virtual Environments and Storage. This is an opportunity to become involved in the world of Defence and Science where no 2 days are the same. Initially you will be based on site in Portsmouth OR Salisbury for the first 8 weeks whilst you learn this account. After that you will be on site 2 days per week. You do need to be eligible for DV Clearance please. What you'll be doing: Responding to ServiceNow incidents. Resolve e-mail and web browser issues. POI Investigations. Handling and maintaining an on prem Splunk solution. 3rd/4th line Network Issues. What you'll bring: Experience in managing and maintaining Splunk solution. 3rd/4th line Network Security experience support . in an Enterprise environment working to challenging SLAs. Advanced Firewall and Proxy administration (to include install, configurations and fault finding). Recent experience of working within security environments. Understanding of Networks, Routers, DMZ and Switches. Extensive Core Linux Or MS Windows administration skills. Experience of VMware vSphere virtualisation systems. Good understanding and ability to perform root cause analysis across a range of protocols and topologies (TCP/IP, HTTP & HTTPS, SMTP, FTP, DNS, DHCP, X500) . Knowledge of ITIL (ITIL Foundation certificate or experience working in ITIL environments). Previous experience of project delivery & implementation of detailed designs. Knowledge of MoD, CESG and other mandated government IT legislation. Certified Information Systems Security Professional or other security certification If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Permanent Location: Portsmouth OR Salisbury Security Clearance Level: Eligible for DV Clearance. Internal Recruiter: Lee Salary: To £55K Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
13/11/2025
Full time
oin this established Cyber team on a large Defence site, working within the Security Services environment whilst also performing administration duties across Windows and Linux based Server Infrastructure, Security Appliances, Network Infrastructure, Virtual Environments and Storage. This is an opportunity to become involved in the world of Defence and Science where no 2 days are the same. Initially you will be based on site in Portsmouth OR Salisbury for the first 8 weeks whilst you learn this account. After that you will be on site 2 days per week. You do need to be eligible for DV Clearance please. What you'll be doing: Responding to ServiceNow incidents. Resolve e-mail and web browser issues. POI Investigations. Handling and maintaining an on prem Splunk solution. 3rd/4th line Network Issues. What you'll bring: Experience in managing and maintaining Splunk solution. 3rd/4th line Network Security experience support . in an Enterprise environment working to challenging SLAs. Advanced Firewall and Proxy administration (to include install, configurations and fault finding). Recent experience of working within security environments. Understanding of Networks, Routers, DMZ and Switches. Extensive Core Linux Or MS Windows administration skills. Experience of VMware vSphere virtualisation systems. Good understanding and ability to perform root cause analysis across a range of protocols and topologies (TCP/IP, HTTP & HTTPS, SMTP, FTP, DNS, DHCP, X500) . Knowledge of ITIL (ITIL Foundation certificate or experience working in ITIL environments). Previous experience of project delivery & implementation of detailed designs. Knowledge of MoD, CESG and other mandated government IT legislation. Certified Information Systems Security Professional or other security certification If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Permanent Location: Portsmouth OR Salisbury Security Clearance Level: Eligible for DV Clearance. Internal Recruiter: Lee Salary: To £55K Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. We design, build and commission substations at voltages up to and including 400kV. Our teams construct and maintain transmission lines and substations, ensuring the efficient and reliable delivery of electricity. Were looking for an experienced design engineer to help shape the future of the UKs energy infrastructure. Do you have a strong background in high-voltage substation design, and enjoy working on complex, multidisciplinary projects? This could be your next big move! What Youll Be Doing Design substations that meet client needs, budgets, and deadlines Help with tenders, contracts, and technical drawings Work closely with teams and clients to deliver projects smoothly Visit sites often and stay connected with the operations team Support and train engineers and CAD technicians Join design reviews and help improve standards and processes Follow safety, quality, and environmental rules (OHSAS 18001, ISO9001, ISO14001) Communicate clearly and professionally across all levels What Youll Bring Degree or HND in Electrical/Electronic Engineering 5+ years experience in power transmission and substation design Strong knowledge of National Grid, British Standards, and UK design rules Skilled in 2D CAD software (Autodesk preferred) Able to quickly learn new engineering software Experience with NGET stage 4.4 design and earthing up to 400kV Knowledge of related areas: overhead lines, civil design, protection & control, HV cables Bonus: MSc, chartership, expert in CDEGS, AutoCAD, and power system tools Want to work on impactful projects and grow your expertise in a fast-moving sector? If so, wed love to hear from you! Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work Salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Company van/vehicle and fuel card for business use Private health care and health care cash plan Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet. Were open and seek new and better ways of exceeding expectations. Were together and as one team; the whole is greater than the sum of the parts. Were ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. INDNAT About The Company . JBRP1_UKTJ
13/11/2025
Full time
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. We design, build and commission substations at voltages up to and including 400kV. Our teams construct and maintain transmission lines and substations, ensuring the efficient and reliable delivery of electricity. Were looking for an experienced design engineer to help shape the future of the UKs energy infrastructure. Do you have a strong background in high-voltage substation design, and enjoy working on complex, multidisciplinary projects? This could be your next big move! What Youll Be Doing Design substations that meet client needs, budgets, and deadlines Help with tenders, contracts, and technical drawings Work closely with teams and clients to deliver projects smoothly Visit sites often and stay connected with the operations team Support and train engineers and CAD technicians Join design reviews and help improve standards and processes Follow safety, quality, and environmental rules (OHSAS 18001, ISO9001, ISO14001) Communicate clearly and professionally across all levels What Youll Bring Degree or HND in Electrical/Electronic Engineering 5+ years experience in power transmission and substation design Strong knowledge of National Grid, British Standards, and UK design rules Skilled in 2D CAD software (Autodesk preferred) Able to quickly learn new engineering software Experience with NGET stage 4.4 design and earthing up to 400kV Knowledge of related areas: overhead lines, civil design, protection & control, HV cables Bonus: MSc, chartership, expert in CDEGS, AutoCAD, and power system tools Want to work on impactful projects and grow your expertise in a fast-moving sector? If so, wed love to hear from you! Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work Salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Company van/vehicle and fuel card for business use Private health care and health care cash plan Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet. Were open and seek new and better ways of exceeding expectations. Were together and as one team; the whole is greater than the sum of the parts. Were ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. INDNAT About The Company . JBRP1_UKTJ
Ernest Gordon Recruitment Limited
Beverley, North Humberside
3rd Line IT Support Engineer (Modular Buildings) 40,000- 45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company Benefits Beverley Are you a 3rd Line IT Support Engineer or similar looking to join a leading company offering the chance to work on specialist, cutting edge projects whilst upskilling yourself in a role offering ongoing progression across the company? This company are a leading provider of Modular buildings for temporary and permanent use with a presence across the UK. They have seen major growth since their establishment whilst building a loyal client base across numerous industries including education, government and infrastructure and due to an ever increasing workload are looking to grow their friendly team. In this role you will be heading up the support function and infrastructure works for cutting edge projects. You will be working closely with the other members of the IT team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working. This technical role would suit a 3rd Line IT Support Engineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: 3rd Line IT support Engineer or similar Infrastructure experience Commutable to Beverley IT, Support, 3rd Line, Infrastructure, Azure, Cloud, SQL, Support, Technical, Engineer, Modular Buildings, Technician, Manager, Hybrid, Project, Hull, Brandesburton, Beverley, Yorkshire Reference number: BBBH22632 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
13/11/2025
Full time
3rd Line IT Support Engineer (Modular Buildings) 40,000- 45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company Benefits Beverley Are you a 3rd Line IT Support Engineer or similar looking to join a leading company offering the chance to work on specialist, cutting edge projects whilst upskilling yourself in a role offering ongoing progression across the company? This company are a leading provider of Modular buildings for temporary and permanent use with a presence across the UK. They have seen major growth since their establishment whilst building a loyal client base across numerous industries including education, government and infrastructure and due to an ever increasing workload are looking to grow their friendly team. In this role you will be heading up the support function and infrastructure works for cutting edge projects. You will be working closely with the other members of the IT team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working. This technical role would suit a 3rd Line IT Support Engineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: 3rd Line IT support Engineer or similar Infrastructure experience Commutable to Beverley IT, Support, 3rd Line, Infrastructure, Azure, Cloud, SQL, Support, Technical, Engineer, Modular Buildings, Technician, Manager, Hybrid, Project, Hull, Brandesburton, Beverley, Yorkshire Reference number: BBBH22632 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
IT Support Engineer (2nd/3rd Line)CO ManufacturingWakefieldCompetitive Salary + BenefitsMon - Fri, 40 hours a week Benefits : 25 days Holiday + Bank Hols Health cash plan Pension Scheme Monthly Employee value awards up to £75 Personal development programmes through courses and training Free parking About us: CO Manufacturing is the manufacturing hub of the £60 million turn over Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces. Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We're proud to invest in our people, offering hands-on training, career development, and the opportunity to grow within a business that values hard work and new ideas. About the Role: We are looking for an experienced IT Support Engineer who can handle both 2nd and 3rd line support. You will be the person that mentors our 1st line engineer and who they turn to when issues need deeper investigation. You will take ownership of escalated tickets, diagnose and resolve complex technical problems and help prevent issues from reoccurring by identifying root causes. This is a hands on role based on site. At times you will need to work directly on the factory floor or complete basic physical tasks such as installing hardware or setting up equipment. Occasional travel to other Conservatory Outlet Group companies may also be required. Other responsibilities include: Handling escalated support tickets from 1st line Troubleshooting and resolving complex software, hardware and network issues Administering Windows Server, Active Directory, Group Policy and user permissions Supporting Microsoft 365 and device management through Intune and Endpoint Manager Managing installation, upgrades and system maintenance tasks Documenting fixes and helping build internal knowledge bases Providing guidance and support to the wider IT team What we are looking for: Experience in a 2nd or 3rd line support role Strong knowledge of Windows Server, Active Directory and Microsoft 365 administration Good understanding of networking including routing, switching, VLANs, VPNs and firewalls Familiarity with virtualisation platforms such as VMware or Hyper V Confident troubleshooting more advanced technical issues Able to follow through on problems and take responsibility for outcomes Clear communicator who can explain issues in a straightforward way How to apply: Ready to start your career with us? Apply with your CV Please note EqualsOne are advertising this on behalf of Conservatory Outlet Group and are not acting as recruitment agency, all applications will come directly to Conservatory Outlet Group. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
12/11/2025
Full time
IT Support Engineer (2nd/3rd Line)CO ManufacturingWakefieldCompetitive Salary + BenefitsMon - Fri, 40 hours a week Benefits : 25 days Holiday + Bank Hols Health cash plan Pension Scheme Monthly Employee value awards up to £75 Personal development programmes through courses and training Free parking About us: CO Manufacturing is the manufacturing hub of the £60 million turn over Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces. Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We're proud to invest in our people, offering hands-on training, career development, and the opportunity to grow within a business that values hard work and new ideas. About the Role: We are looking for an experienced IT Support Engineer who can handle both 2nd and 3rd line support. You will be the person that mentors our 1st line engineer and who they turn to when issues need deeper investigation. You will take ownership of escalated tickets, diagnose and resolve complex technical problems and help prevent issues from reoccurring by identifying root causes. This is a hands on role based on site. At times you will need to work directly on the factory floor or complete basic physical tasks such as installing hardware or setting up equipment. Occasional travel to other Conservatory Outlet Group companies may also be required. Other responsibilities include: Handling escalated support tickets from 1st line Troubleshooting and resolving complex software, hardware and network issues Administering Windows Server, Active Directory, Group Policy and user permissions Supporting Microsoft 365 and device management through Intune and Endpoint Manager Managing installation, upgrades and system maintenance tasks Documenting fixes and helping build internal knowledge bases Providing guidance and support to the wider IT team What we are looking for: Experience in a 2nd or 3rd line support role Strong knowledge of Windows Server, Active Directory and Microsoft 365 administration Good understanding of networking including routing, switching, VLANs, VPNs and firewalls Familiarity with virtualisation platforms such as VMware or Hyper V Confident troubleshooting more advanced technical issues Able to follow through on problems and take responsibility for outcomes Clear communicator who can explain issues in a straightforward way How to apply: Ready to start your career with us? Apply with your CV Please note EqualsOne are advertising this on behalf of Conservatory Outlet Group and are not acting as recruitment agency, all applications will come directly to Conservatory Outlet Group. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on-premise & cloud-hosted environment on a BAU basis. You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure network services ensuring you work to agreed SLAs within an ITIL environment. This role is onsite in Glasgow, paying a salary up to 55,000 DOE. You will need to be a UK Citizen or have Indefinite leave to remain. Duties: Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies and telephony networks. Ensuring that all incidents, problems, and requests are progressed and updated through to completion. Design, deploy, and maintain scalable and secure infrastructure solutions within a contact centre environment. Collaborate with cross-functional teams to develop and implement network policies, procedures, and best practices. Experience: A minimum of 5 years experience at least 3 of which must be at 3rd Line Support Engineer/Infrastructure & Network level. At least 2 years IT experience within in a contact centre environment. Excellent Microsoft administration skills to include Azure AD, Intune, O365, Entra, Exchange, SharePoint. Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing. Experience of administration and troubleshooting within Office 365, Azure, Active Directory, Intune, Entra. Experience working with a large application estate running IIS & SQL. Experience managing infrastructure estates using configuration management and application management & monitoring tools. Strong & demonstrable experience migrating workloads to cloud platforms.
11/11/2025
Full time
Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on-premise & cloud-hosted environment on a BAU basis. You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure network services ensuring you work to agreed SLAs within an ITIL environment. This role is onsite in Glasgow, paying a salary up to 55,000 DOE. You will need to be a UK Citizen or have Indefinite leave to remain. Duties: Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies and telephony networks. Ensuring that all incidents, problems, and requests are progressed and updated through to completion. Design, deploy, and maintain scalable and secure infrastructure solutions within a contact centre environment. Collaborate with cross-functional teams to develop and implement network policies, procedures, and best practices. Experience: A minimum of 5 years experience at least 3 of which must be at 3rd Line Support Engineer/Infrastructure & Network level. At least 2 years IT experience within in a contact centre environment. Excellent Microsoft administration skills to include Azure AD, Intune, O365, Entra, Exchange, SharePoint. Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing. Experience of administration and troubleshooting within Office 365, Azure, Active Directory, Intune, Entra. Experience working with a large application estate running IIS & SQL. Experience managing infrastructure estates using configuration management and application management & monitoring tools. Strong & demonstrable experience migrating workloads to cloud platforms.
3rd Line IT Support Engineer Leeds - £45,000 + Great Opportunity! Role: 3rd Line IT Support Engineer Location: Leeds Salary: £40,000 - £45,000 + Benefits Interviewing Immediately Apply Now I am representing a client based in Leeds who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting plans to keep growing as the year goes on. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: Pension scheme Private Healthcare Working with the latest technology in the market Paid Certifications Much More Essential Skills: Windows Server VMWare / Hyper-V Office 365 / Azure Networking Firewalls/Routers/Switches/VoIP Backup Experience PowerShell Scripting MDM Intune The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
11/11/2025
Full time
3rd Line IT Support Engineer Leeds - £45,000 + Great Opportunity! Role: 3rd Line IT Support Engineer Location: Leeds Salary: £40,000 - £45,000 + Benefits Interviewing Immediately Apply Now I am representing a client based in Leeds who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting plans to keep growing as the year goes on. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: Pension scheme Private Healthcare Working with the latest technology in the market Paid Certifications Much More Essential Skills: Windows Server VMWare / Hyper-V Office 365 / Azure Networking Firewalls/Routers/Switches/VoIP Backup Experience PowerShell Scripting MDM Intune The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
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