195 jobs found

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate - like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are currently undertaking a major technology and business transformation programme including the implementation of Workday for HR, Finance, PSA and Payroll. This will replace the current PeopleSoft solution and several satellite applications. Alongside the programme, we are building a new support model and team to manage the ongoing support and change activity beyond the programme. The new support structure will also cover other BDO systems being implemented such as Microsoft Dynamics and a new risk on boarding system called Intapp. These application are part of a wider technology and business change initiative called Switch. You will be required to work as part of the Finance Product Team on the day to day management and support of Workday and related systems. Reporting to the Workday Finance Systems Team Leader, you will also manage change activities relating to the ongoing maintenance and improvements to the system. You'll also: Provide day to day 2nd and 3rd line support and administration of the Workday environment and other systems in use in Finance Support and provide knowledge to 1st line support teams - provide continual upskilling of team to enable more 1st call resolution and accurate triage of issues Assist with the transition of support processes from programme team and contract staff, through system stabilisation to steady-state BAU running Test, validate and implement Business Process changes in Workday (following review and change process) Run ad hoc reports / analyse data to support business queries Report, track, manage and escalate issues to other support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service delivery Work in close collaboration with the HR Product Support Team and IT Application Support Team - particularly on the resolution of cross functional or integration issues Ensure all changes to data and configuration within the systems are accurate, have all appropriate approvals, are made in a timely manner and ensure audit control Support and manage regular Workday feature upgrades and patching processes Educate Finance team, employees, and colleagues on systems in order to improve usability and use of the Finance systems You'll be someone with: Demonstrable understanding of Finance operations, accounting concepts and experience in Finance business processes Practical Workday Financials experience in a similar technical support role Exposure to Workday report writing and data structures Exposure to Workday data management processes such as EIB uploads Strong verbal and written communication skills to interact with Finance and IT clients and strong attention to detail Previous experience of working in similar support and administration role with Workday or similar Ideally have completed Workday Financials Fundamentals Training Experience of using ServiceNow or similar service management software Knowledge and experience of cross functional working on both Finance and HR processes an advantage You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Do you have experience of SAP and specifically S/4 HANA? Are you familiar with warehouse management processes? Have good knowledge of data migration techniques? This could be the role for you! The Opportunity: Futures have partnered with a leading FMCG business to recruit an experienced SAP EWM Analyst . You'll act as the subject matter expert, leading the implementation of SAP EWM and supporting the migration from SAP WM, while playing a key role in the wider S/4HANA programme . This role offers a great mix of project work and hands-on configuration, with responsibility for end-to-end delivery and ongoing support across supply chain operations. Key Responsibilities Lead the SAP EWM implementation and WM-to-EWM migration Gather and translate business requirements into system solutions Configure and support SAP EWM functionality Manage system testing, documentation, and 3rd line support Support Cutover, Go-Live, and transition to BAU Collaborate on S/4HANA roadmap and delivery SAP EWM Analyst - Skills & Experience Required 2+ years experience with SAP EWM, WM, or LE Proven experience in full-cycle SAP EWM implementations Strong knowledge of EWM processes including inbound/outbound, VAS, wave management, physical inventory, handling units, and EGR Experience configuring Post Processing Framework and EWM ERP integration Familiarity with SAP ECC6 and/or S/4HANA Experience in data migration, documentation, and UAT Strong teamwork, communication, and problem-solving skills What s On Offer Competitive salary (DOE) 25 days holiday plus bank holidays (with option to buy 5 more) Discretionary bonus scheme Pension with matched contributions up to 4% Life assurance (minimum 1x salary) Free parking, subsidised canteen Retail discounts, salary sacrifice options Seasonal perks and employee benefits If this role could appeal please do apply now!

We are partnering with a prominent professional organisation that has recently completed a merger to identify skilled and experienced Modern Endpoint Engineers to assist with the ongoing merger and the technical end-user aspects that go along with the project as well as some BAU tasks. Key Responsibilities: Take charge of managing Microsoft Intune environments, focusing on mobile device management (MDM), application protection policies, computer configurations, and Windows Update for Business (WuFB). Develop and troubleshoot policies for iOS/iPadOS devices. Provide administrative support and expertise for MECM/SCCM, including task sequences and application deployment and packaging. Manage and optimize Ivanti Workspace Control to ensure user efficiency and system stability. Troubleshoot and provide 3rd Line Support for Windows 10 and Windows 11 systems. Collaborate with internal teams to implement solutions that align with the merged organization's objectives. Document and share processes for consistency and knowledge sharing. To be considered for the role, you should have the requirements below: A minimum of 2+ years of experience in a 3rd Line Support role, ideally specializing in EUC (End User Computing) or Modern Endpoint solutions. Extensive hands-on experience with Microsoft Intune, MECM/SCCM, Ivanti Workspace Control, and Windows 10/11. Strong knowledge and troubleshooting skills for iOS/iPadOS policies. A proven track record of successfully packaging and deploying applications using MECM/SCCM. Exceptional analytical and problem-solving abilities. Excellent communication skills and the ability to document processes effectively. The role is initially for a 9-month period there is a possibility of extension depending on the client's needs. This role will be based in Belfast but would possibly be fully remote (UK-based candidates) for the best-fit candidate. If you're interested in this role, please forward an up-to-date copy of your CV If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Position: Infrastructure Engineer Location: Liverpool City Centre Salary: 40,000 - 50,000 DOE Are you an experienced Infrastructure Engineer looking to take ownership of a broad and evolving tech environment? This is a fantastic opportunity to join a Manchester-based business where IT plays a crucial role in day-to-day operations and future growth. You'll be part of a small but skilled team, working across both BAU and project work, supporting the full infrastructure stack - from servers and networking to cloud platforms and security. This role offers the chance to make a real impact, where bringing fresh ideas and solutions to the table are welcomed. Role: Managing and maintaining on-prem and cloud-based infrastructure (Azure/VMware/Windows Server) Monitoring performance, security, and availability across the IT estate Supporting the rollout of new systems, upgrades, and infrastructure improvements Working on backup, disaster recovery, and business continuity planning Providing 3rd line support and technical guidance to junior team members Ensuring best practices in system security, patching, and documentation Ideal Experience: Strong background in infrastructure support and administration Hands-on experience with Microsoft technologies (Windows Server, AD, O365, Azure) Virtualisation experience (VMware, Hyper-V) Solid understanding of networking principles (DNS, DHCP, firewalls, VPNs) Experience with backup solutions and security protocols Ability to manage and deliver technical projects Benefits package: 40,000 - 50,000 salary depending on experience City Centre location, easy transport links 25 days annual leave plus bank holidays Your Birthday off Health Plan Package Volunteer days If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Infrastructure Engineer, Senior Infrastructure Engineer, Infrastructure Analyst, Infrastructure Specialist, Cloud Systems Administrator, Cloud Infrastructure Engineer, Systems Engineer, Infrastructure & Network Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Position: Infrastructure Engineer Location: Manchester City Centre Salary: 42,000 - 52,000 DOE Are you an experienced Infrastructure Engineer looking to take ownership of a broad and evolving tech environment? This is a fantastic opportunity to join a Manchester-based business where IT plays a crucial role in day-to-day operations and future growth. You'll be part of a small but skilled team, working across both BAU and project work, supporting the full infrastructure stack - from servers and networking to cloud platforms and security. This role offers the chance to make a real impact, where bringing fresh ideas and solutions to the table are welcomed. Role: Managing and maintaining on-prem and cloud-based infrastructure (Azure/VMware/Windows Server) Monitoring performance, security, and availability across the IT estate Supporting the rollout of new systems, upgrades, and infrastructure improvements Working on backup, disaster recovery, and business continuity planning Providing 3rd line support and technical guidance to junior team members Ensuring best practices in system security, patching, and documentation Ideal Experience: Strong background in infrastructure support and administration Hands-on experience with Microsoft technologies (Windows Server, AD, O365, Azure) Virtualisation experience (VMware, Hyper-V) Solid understanding of networking principles (DNS, DHCP, firewalls, VPNs) Experience with backup solutions and security protocols Ability to manage and deliver technical projects Benefits package: 42,000 - 50,000 salary depending on experience Office-based role in a prime Manchester City Centre location Involvement in a variety of technical projects with real responsibility A supportive and forward-thinking IT team with room for progression A chance to modernise and shape the infrastructure landscape If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Infrastructure Engineer, Senior Infrastructure Engineer, Infrastructure Analyst, Infrastructure Specialist, Cloud Systems Administrator, Cloud Infrastructure Engineer, Systems Engineer, Infrastructure & Network Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: Senior Business Analyst Location: London About Springer Nature Grou p Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit and About the Role The Senior Business Analyst will be a member of the Business Systems team and will be responsible for identifying business requirements, recommending, and documenting business and system processes within and across business divisions usually within but not always within a project team. This role will be in our London offices on a hybrid working model. Role Responsibilities: Work with globally distributed stakeholders to collect, analyse and document business, functional and non-functional requirements in a structured manner to define deliverables, use cases and test cases to support the business benefits case. Develop a solid understanding of Springer Nature processes and systems, as well as their relationship with and potential impact on projects. Play an integral role in developing use cases for testing and participate in the testing of the solution to ensure it supports the new business processes. Produce supporting materials, help conduct training and support the business users during the system implementation, as necessary, to guarantee successful adoption/support of the project deliverables, new business processes and system functions. Provide project documentation, help to create and maintain a knowledge base for all systems. Support the business product owner/project manager, or when necessary, act as in that role, to ensure that all stakeholders' needs are considered and correctly represented. Communicate with stakeholders, in an appropriate format, to ensure that they are provided with the required level of information for decision making, kept well informed of project progress (e.g. organising insight sessions, facilitate workshops and/or demos). Take a proactive role within the Springer Nature Technology BA Community Experience, Skills & Qualifications: Essential Extensive experience as a BA working in a project delivery / agile environment alongside Project Managers, business stakeholders, 3rd party vendors and other internal technology resources. Strong analytical skills and knowledge of analysis principles, practices and techniques including use case collection across a broad stakeholder group, requirements definition and process/workflow mapping. Understanding of project management principles, both waterfall and agile. Ability to present and communicate technology led opportunities to the business / non-technical users. Excellent self-organisation, planning skills and attention to detail. Strong written, oral communication, interpersonal and presentation skills. Flexible approach to work with a willingness to learn new IT systems and business areas. Previous experience of operating in both technical and non-technical environments. Proven ability as a proactive self-starter who can anticipate project demands and proactively address the needs of the team and stakeholders. Desirable Experience of the organisational complexities in a multi-national matrix organisation. Knowledge and experience of the media or publishing industry and their processes. An understanding of the journal publishing workflow. Knowledge of organisational change management techniques. Professional BA Qualification. Some knowledge of: Customer Engagement solutions and processes (e.g. Salesforce) Publishing solutions and processes SAP Finance Sales & Distibution (S&D), Finance Accounting & Controlling (FICO) processes MS Suite, MIRO, Visio or another online diagram tool

IT Service Desk Analyst Location: Preston (Onsite) Salary: Up to 30,000 + Great Benefits Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Why Join Key Group? Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career. What You'll Do: Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions. Log and track IT issues, ensuring colleagues receive timely updates. Troubleshoot and resolve technical problems efficiently across various systems. Collaborate with 3rd line support and external suppliers when needed. Assist with onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, VMware Horizon, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Why Work With Us? Salary up to 30,000 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth! Apply today or reach out for more details!

Infrastructure Engineer Location: Oxford / Hybrid working (2 days in office per week) Are you an IT Support Analyst looking for progression into an Infrastructure Engineer role? Do you have experience with Networking, Infrastructure and Security? In this role, you'll be a key part of a collaborative, forward-thinking team, ensuring the reliability, security, and efficiency of their infrastructure-spanning cloud, on-premise systems, and collaboration tools. This is a hybrid role with flexibility to work from home 3 days a week, and occasional travel to their European offices. Key Responsibilities This role will cover a broad range of duties including maintaining Networks, Infrastructure and Security whilst also providing some user facing 2nd line support when required. You will be working as part of a small team supporting a number of offices across Europe in a role that will involve lots of projects. 3rd Line Infrastructure support Maintain physical and virtual environments (Windows & Linux) Administer VMware ESXi-based systems Oversee endpoint device deployment and laptop imaging Manage Meraki network devices (SD-WAN, Switches, Firewalls, Wi-Fi) Manage Microsoft Azure and Active Directory (cloud & on-prem) Security & Compliance Experience & Knowledge 2-3 years' experience in a similar infrastructure or 2nd line support role Proficient in Microsoft Active Directory and Windows Server (Apply online only Experience with Linux (beneficial) Experience with VMware and Meraki networking solutions Familiarity with Azure services Understanding of IT security tools and practices This role offers an abundance of training opportunities and a great bonus scheme. Please apply if you'd like to find out more!

Infrastructure Engineer Location: London (City) / Hybrid working (2 days in office per week) Are you an IT Support Analyst looking for progression into an Infrastructure Engineer role? Do you have experience with Networking, Infrastructure and Security? In this role at a leading consultancy firm, you'll be a key part of a collaborative, forward-thinking team, ensuring the reliability, security, and efficiency of their infrastructure-spanning cloud, on-premise systems, and collaboration tools. This is a hybrid role with flexibility to work from home 3 days a week, and occasional travel to their European offices. Key Responsibilities This role will cover a broad range of duties including maintaining Networks, Infrastructure and Security whilst also providing some user facing 2nd line support when required. You will be working as part of a small team supporting a number of offices across Europe in a role that will involve lots of projects. 3rd Line Infrastructure support Maintain physical and virtual environments (Windows & Linux) Administer VMware ESXi-based systems Oversee endpoint device deployment and laptop imaging Manage Meraki network devices (SD-WAN, Switches, Firewalls, Wi-Fi) Manage Microsoft Azure and Active Directory (cloud & on-prem) Security & Compliance Experience & Knowledge 2-3 years' experience in a similar infrastructure or 2nd line support role Proficient in Microsoft Active Directory and Windows Server (Apply online only Experience with Linux (beneficial) Experience with VMware and Meraki networking solutions Familiarity with Azure services Understanding of IT security tools and practices This role offers an abundance of training opportunities and a great bonus scheme. Please apply if you'd like to find out more!

Job Title: Business Analyst - NO SPONSORSHIP AVAILABLE - INSIDE IR35 Job Description Our client are a leader in the entertainment/television production industry, and they are seeking a Business Analyst to join them on an initial 6 month contract which has the potential to extend. This role would require an onsite presence in their London office and also travel to Italy on occasion for a week at a time. The successful candidate will be helping them implement a new territory for the business in Italy and involve a large focus on the use of Microsoft Dynamics NAV. Responsibilities Partnering with the business to ensure appropriate usage of technology solutions Be responsible for documenting all business processes, use cases, requirements, and to formulate and recommended any strategic process re-engineering efficiencies and business performance improvements. Take ownership on translating designs into functional & technical specifications that meet the businesses needs Develop cost benefit cases and analyse the measure realisation of post-deployment benefits Work closely with 3rd party development resources to discuss enhancement requirements & defect issues. Create and execute detailed test plans, organise and conduct user acceptance testing, and training activities Monitor and analyse post-stabilisation user adoption rates, also change business processes or recommend required solution modifications Manage & Support implementation of systems Provide end user support for a variety of disparate systems Essential Skills Experience in a Business Analyst/Process definition and re-engineering role Ability to work closely with Senior business executives, process sponsors, and stakeholders in a facilitation role. Proven experience delivery technology solutions Working with 3rd party service providers and offshore/virtual teams. Working in internal or external business/management or technology consulting Experience with Microsoft Dynamics NAV - Our client needs someone who also worked on the Finance Modules in NAV Additional Skills & Qualifications Excellent grasp of business and technology best practices Strong customer relationship skills Ability to interface effectively with multiple levels of management, ranging from senior business executives to business domain experts and 3rd parties. Able to reach a resolution of large and complex issues in creative and effective ways Excellent problem solving, quantitative and analytical skills, critical thinking, and the ability to effectively work through abstract concepts Ability to work successfully across organisational lines and influence outcomes Independent preparation of presentation quality documents and Senior Management level summaries High degree of independence and self-motivation, enthusiasm for challenging work Ability to manage dependencies and risks associated with strategic technology deliverables Experience working with and relying on external vendors in alternate time zones Experience working in Agile/Waterfall methodologies, also being able to act as a Product Owner agent with Agile teams Proficiency in MS Office apps (Project, Outlook, Visio, Access, Excel, PowerPoint, Word) Why Work Here? Working here means being part of one of the biggest entertainment providers globally. You will have the opportunity to engage with international teams and contribute to significant projects in the entertainment industry. Work Environment The work environment is dynamic and collaborative, involving close interaction with international teams. You will use technologies such as Microsoft Dynamics NAV, and dress code is business casual. Job Type & Location This is a Contract position based out of London, United Kingdom. You will also be required to travel to Italy for a week at a time when required by the business. This is an INSIDE IR35 contract position which does NOT offer Sponsorship. Location London, UK Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)> To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)> We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Service Desk Analyst 28,500 - 30,000 St Ives, Cambs Fully Onsite Working for a leading MSP, you'll be the go-to person to resolve complex technical issues and ensure all clients' IT needs are met in quick time. You'll provide high quality IT Support, whilst also mentoring more junior members of the team. Key Responsibilities: Tackle 2nd line incidents and service requests with confidence, escalating to 3rd line support when necessary. Guide and support 1st Line Service Desk Analysts and Field Service Engineers, helping them grow their skills. Work with the wider support team to address recurring technical issues and research new technologies. Manage client expectations, communicate effectively, and uphold our company values. Key Skills: Proven experience working in a helpdesk environment within an MSP is a must. Strong knowledge of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services, Active Directory, and Windows Operating Systems. A solid understanding of IT networking principles. A desire to continuously learn and improve your skills. If you have the above and want to eb part of a dynamic team and environment, apply here now!

We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role, with the potential to go permanent for the right candidate. You would be working Monday to Friday, 37 hours a week, working 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Please note: Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which is intrinsically linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team. You will work to ensure all Service Delivery components of the service catalogue in line with the associated key performance indicators and following EnableNY processes and policies. You will contribute to work falling outside the service catalogue supporting projects and commissioned work as directed by the line management. This may include field work and out of hours working. You will support a positive and inclusive team culture aligned to exemplify 'one ICT service' offering to service users. In-keeping with the vision of 'one ICT service'. Key Responsibilities Providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service. Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation. As part of the Service Support Team provide input into the Service Delivery strategy and roadmap supporting the strategies of the OPFCC, NYP, NYFRS and Enable NY. Support effective and positive engagement with stakeholders across the organisation providing feedback to line management to ensure the service desk activities meet current and future business needs. Identify and promote to line management any opportunities to innovate, advance and improve service transition lifecycle to support the business requirements of the OPFCC, NYP, NYFRS and Enable NY. Participate in activities to support incident management and request fulfilment across the department to time and performance quality standards. Provide support to line management on all aspects of incident management and request fulfilment management, including effective communication to end users including 3rd party providers. Ensure that the service support manager is kept informed as to the current status of all service operation activities and any outstanding issues with incident and request fulfilment cases. Contribute to the development and implementation of service support processes and compliance requirements. To support line management when consulting with clients with respect to all service support activities. Promote a culture of knowledge sharing within the ICT department to assist the service desk capability with first time fix. Attend and actively participate in meetings, events, seminars, and training regarding service support services. Contribute and promote knowledge library ensuring all submissions follow policy and process with attention to detail when documenting creating knowledge articles. Requirements To succeed in this role, you will be educated to higher education level in a relevant discipline or be able to demonstrate experience of working in an ICT service desk function within a busy multidisciplined ICT service. You will have a knowledge of incident and request fulfilment processes with a good attention to detail. You will be a problem solver with analytical skills in a highly technical customer focused service environment. With good communication skills, you will be able to form effective working relationships at all levels, and the confidence to challenge a range of internal stakeholders relating to service support matters. You will be able to communicate in the appropriate style and language with a wide range of contacts including: All customers of the OPFCC, NYFRS and NYP Members and staff of other Forces/ Partners and national ICT networks Suppliers and Contractors Members of the public You will have experience of public sector including procurement and ideally in an emergency services setting such as Police or Fire and Rescue Services You will hold one of the following qualifications or have experience of working in a Service Desk function in a regulated environment ITIL Foundation Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. 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Job Title: Senior Service Desk Analyst Location: Derby Salary: 35,000 About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents and requests into the service desk system when required. Offer 2nd Line Support by managing service desk tickets escalated from the front-line support team. Handle 3rd Line Support, including networking tasks and project work. Escalate incidents and requests as required, working closely with the Service Desk and Development teams. Deploy, configure, and maintain software, hardware, and networks, including Active Directory, MFD printers, and scanners. Assist with networking and infrastructure, including managing Active Directory, backups, phone systems, and file security permissions. Support the administration of on-premises and cloud-based environments (e.g., Azure). Provide out-of-hours cover on a rota basis and perform remote maintenance as needed. Collaborate with the IT team to support system updates and occasional project implementations. Key Skills and Requirements: Solid experience in an IT service desk role, with knowledge of ITIL processes. Proficient in Windows Server (Apply online only , Active Directory, Microsoft Office 365, and troubleshooting Outlook client setups. Strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and firewall management (Sophos preferred). Experience with VMware virtualization, Microsoft Azure, and HP server and networking hardware. Ability to manage technical documentation, and support mobile devices (iOS, Android, Windows). Strong problem-solving skills and a customer-focused approach. Certifications such as ITIL Foundation, MCSA, CompTIA A+, or Security+ are highly desirable. Profile: Proactive and eager to learn, with a professional and flexible approach to user support. Excellent communication skills and the ability to work with users at all levels, including senior leadership. A team player with attention to detail and a "can-do" attitude. How to Apply: If you're a skilled IT professional looking to take on a senior support role in a dynamic environment, Apply now or send your CV to (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: Technical Solution Architect Location: London Employment Type: Contract - minimum 6 months Rate: 600 daily About the Technical Solution Architect position: Sellick Partnership is delighted to be partnered with a long-standing client to recruit a Solutions Architect who is required for a minimum 6 month contract to assist with a major Digital Transformation project. It is essential for this position that candidates have extensive experience working as a Solutions Architect with a local authority setting. You will play a vital role in driving digital transformation initiatives across the organisation and play a key role in modernising technology. Key responsibilities of the Technical Solution Architect: Design and architect innovative digital solutions in line with the Councils digital transformation strategy and objectives Developer and implement scalable, secure and high performing solutions whilst working across multiple projects Liaise with a wide range of internal stakeholders including Business Analysts and Project Managers to gather requirements Be responsible for recommendation of digital solutions and frameworks to enhance business processes going forward Liaison with 3rd parties and subject matter experrs to create, design and document architectural governance Ensure security and quality of upgraded applications and solutions via testing and analysis Mentor development team, ensuring the implementation of best practices across a number of digital transformation projects Facilitate and document workshops to develop solutions across the organisations Experience required for the Technical Solution Architect: Proven experience as a Solution Architect with a focus on digital transformation within local government setting Production of solution roadmaps for short- and medium-term forecasting Design of technical and integrated solutions for complex on-premise and hosted applications Excellent influence, written and presentational skills with the ability to persuade and engage with non-technical stakeholders Framework knowledge including TOGAF as well as Devops, ITIL and Agile practices Experience working on Oracle, MS SQL and Azure Extensive knowledge of Microsoft 365 and Windows Active Directory How to apply for the Technical Solution Architect role: If you have the required experience and are keen to apply, please submit your CV in order to be considered. Alternatively, if you are interested in finding out more about the role or organisation, please contact Greg Jones at Sellick Partnership who would be happy to set up a confidential discussion. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Senior IT Support specialist - West Yorkshire - 40,000 per annum DCS Technology are partnered with an organisation specialising in Supply and Logistics based in West Yorkshire. Due to growth across the business we are assisting with expansion of their IT support function. We are looking to add an ambitious and passionate IT Support Analyst to join the team. Role overview: As IT Support Analyst you will be tasked with providing support across 1st to 3rd Line. You will be a vital part of the IT division. Whilst consistently delivering great communication to both internal colleagues and external partners you will ensuring the secure, streamlined and effective operations of IT services business wide. What will you get up to? User Support and Issue Resolution Deliver technical support via phone and the HALO ITSM ticketing system, ensuring prompt and effective issue resolution. Diagnose and troubleshoot hardware and software problems, including: Networking equipment: routers, switches, and access points. End-user devices: PCs, laptops, and printers. VoIP telephony systems. Device and Endpoint Management Administer and manage Microsoft Intune for mobile device and endpoint management, including: Device enrolment and configuration. Security policy enforcement and compliance monitoring. Provide on-site support at other depot locations as required to meet IT needs. User Administration and Security Oversee user access management following the least-privilege model to maintain security and limit unnecessary access. Regularly review audit trails, system logs, and monitoring data to ensure adherence to security policies and compliance standards. Investigate and resolve security incidents, vulnerabilities, and compliance issues across Microsoft 365 and endpoint devices. Microsoft 365 and Business Application Support Support and maintain Microsoft 365 services, including: Exchange Online for email management. SharePoint and OneDrive for document collaboration and storage. Teams for communication and collaboration. Provide support for non-Microsoft business systems such as: Sage (accounting software). Syrinx (fleet management system). Automation and Scripting Utilise PowerShell scripting to automate repetitive tasks and streamline IT operations. Project Management and Collaboration Lead and contribute to IT projects such as: Migrations, system upgrades, and security enhancements. Stay informed about Microsoft 365 and Intune roadmaps, proactively implementing new features that benefit the organization. Collaborate with third-party vendors and Managed Service Providers (MSPs) to manage and optimize outsourced services. What will you bring? Proven experience in working with Microsoft technology (Windows, Exchange, Active Directory) Strong and demonstrated experience with applications/systems such as Microsoft 365, Microsoft Entra, Microsoft Defender for Business/365, MS Intune, Meraki Dashboards, Veeam. Certifications in project management or technology are highly desirable Experience/knowledge of InfoSec frameworks such as ISO documents. Knowledge of Cyber Essentials or alternative certifications. Strong customer service and clear communication skills What can you expect in return? Salary: Up to 40,000 per annum Benefits: Company pension, annual leave allowance and much more! Working set-up: Office based Employment type: Full time - permanent Location: Normanton, West Yorkshire DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality

We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture  - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday. Responsibilities: To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support. Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests. Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems. Proactively research and identify solutions that may benefit the team and the Trust. Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution. Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony. Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead. As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services. Undertake the training of Trust staff members as required. Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.  Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust. Participate as a team player in the support of colleagues within the department and across the Trust’s operations. Undertake other duties that may be asked of you from time to time. Skills, knowledge & expertise required for the role: Experience : Demonstrable technical knowledge of working in an IT service desk or team. Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.). Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).  Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies. Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering. ITIL Foundation certification and technical Microsoft qualifications are desirable.  Skills : A good knowledge of network infrastructure, both wired and wireless. A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP. Strong communication skills with the flexibility to deal with a varied customer base. Coaching or training end users in technical expertise. Knowledge of VoIP telephony. Knowledge of system backups, for example, Microsoft Azure Backup Service. Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura. As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills. Benefits to working at Somerset House: Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme  Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay   Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff -  The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres About Somerset House Trust Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work. The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion: Somerset House is open to all and we value the unique skills of everyone.  Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.  Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking   here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.  With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid   discrimination   in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.

Job Title: Undergraduate Admissions Coordinator Department: Recruitment & Admissions Grade: Grade 5 Salary range: £24,285 - £27,131 per annum Working arrangements: Generally Monday - Friday 9am - 5pm, with some evening and weekend work. Recruitment & Admissions staff are currently hybrid working, and from 3 October staff will normally work on-site for a minimum of two days per week (40% of contracted hours), Monday - Friday. Closing date: 3rd October 2022 The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here The Role and the Department The Admissions Coordinator supports a professional, knowledgeable, effective and efficient admissions service delivering the University's strategic aims and targets and ensuring that University and external regulations and policies are adhered to. The post involves processing applications with a focus on certain departments and/or applicants, applying judgement to independently make criteria-based decisions. The post will take a lead within the admissions team on an area of work, identifying opportunities to make improvements where possible and then promoting these ideas to others. It also involves providing information, advice and guidance and developing positive working relationships with other staff within Recruitment and Admissions, across the wider University, and beyond. A commitment to maximising personal and team effectiveness and the principles of equality and diversity is essential. Occasional weekend/evening working will be required. This is to attend external events and assist with tasks such as open days and undergraduate confirmation. Due to the operational needs of the Office, annual leave is not permitted between the receipt of A level results and the 31st August each year, and the number of staff permitted to be on annual leave during September and other peak periods is restricted. Recruitment and Admissions Services Based in the Global Division, Recruitment and Admissions Services brings together a number of teams providing services in events, enquiry management, CRM, data analysis and forecasting, projects and compliance and admissions. It provides an essential service to the University in ensuring its financial sustainability and in delivering student number growth and increasing diversity in line with strategic aims and targets. We are the public face of the University in UK schools and colleges, through our contact with prospects, enquirers and applicants across the world and through our events programme. The team includes a range of professionals from a number of specialisms including administrators, decision makers, data analysts and forecasters, IT specialists, designers and marketers, events managers and recruiters. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year. • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • On site nursery is available and children's clubs in the summer holidays. • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). • There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. • The opportunity to take part in staff volunteering activities to make a difference in the local community • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. • We offer generous pension schemes. Durham University is committed to equality diversity, inclusion and values Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterix next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Essential Criteria 1. Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally. 2. Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, and Microsoft 365 applications. 3. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience). 4. Evidence of personal development to maintain skills. 5. Post-16 qualification or equivalent experience. 6. Relevant administrative experience in a busy, data driven, office environment. 7. Demonstrable ability to proactively work with team members to ensure the delivery of high quality services. 8. Demonstrable ability to provide advice and guidance to a range of customers and colleagues. 9. Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality. 10. Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions. 11. Ability to effectively network and exchange advice and information for development purposes. 12. Experience of working with complex administrative processes and requiring a high level of accuracy and attention to detail. 13. Ability to make criteria-based decisions and to think critically with sound judgement. Desirable Criteria 1. A good understanding of the student experience provided at Durham University 2. Knowledge and experience of Higher Education admissions processes, including making decisions on applications. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit: • A CV..... click apply for full job details

The Business Analyst... leads the requirements and scope definition for Information Security programme initiatives. Working collaboratively with stakeholders and technical SME's to explore strategic themes. Shaping early propositions into a set business requirements and scope that align to the target roadmap, will meet the strategic intent and value drivers owns the creation and articulation of business requirements feeding into and supporting the subsequent design for programme delivery team(s). Ensuring standards are met which clearly describe the scope of the proposition, supports the transition from business requirements to solution design and shows a 'clear line of sight' from strategy to execution and business benefits realisation (through mapping to OKR's & KPI's) is responsible for defining, preparing, and modelling the current and future state ('as is' and 'to be') business process flows that can be used to clearly identify gaps, required change, associated impact and help define priority. Support the principles, direction, and standards as it relates to the existing business process framework works with the Security and Enterprise Architect(s), to assist with developing a structured strategy and business design relating to the platforms and technology based on business needs and strategic direction, to ensure integrity to programme/portfolio design supports the Programme Director with the development of business cases and associated investment based on evidence validated with stakeholders across the organisation. Incorporation of an outline of the anticipated benefits, design choices, costs, risks and issues, whilst considering and aligning to appropriate governance supports a broad, enterprise-wide view of the D&G business and varying degrees of appreciation for strategy, processes, and various platform capabilities, enabling technologies, and governance leads interviews and facilitate meetings with key stakeholders (as appropriate) to derive and validate business requirements, process models and recommend operational efficiencies controls and quality facilitates in the identification and development of recommendations for business process or workflow issues within the organisation Key Relationships: Technology and Engineering Leadership Team Delivery and Change Leadership Team Business Design and Analysis Team Programme Director(s) Level 2 leaders across business Enterprise Architecture Team & Portfolio / Solution Architects Key Responsibility: Support the development of the business strategy through programmes of work As part of the wider BA community support organizational strategic reviews and framework alignment Determine and own business requirements and scope for assigned projects Determine and own business requirements and scope for the programme Engage and work with the wider D&G architecture team, programme directors and 3rd party consultancies as required Key participant within Agile teams and Waterfall delivery teams System Knowledge: AS400 IBM Datastage data platform architecture and solutions Genio or call centre agent front end General understanding of Security Systems / measures Cloud solution understanding (Azure/AWS) Skills: Highly capable self-starter who will need to hit the ground running, with the ability to think strategically and work at pace with a high degree of autonomy. Define and deliver clear business benefits and anchor the design for the programme or project as it progresses through an agile or waterfall lifecycle Enthusiastic team player with strong leadership skills will be required. Someone who can build consensus across a large and often diverse group of stakeholders. Ensure stakeholder interests are identified and addressed. Able to demonstrate a high level of political and business awareness Ensure a clear, confident, and collaborative manner when articulating concepts, challenges, complexities to drive standards and best practices Well-developed analytical thinking & problem-solving skills, with the ability to learn new concepts and integrate varying inputs, comprehend intent of business needs, and help shape the solution Traceability modelling and consideration in all work completed Proactively identify opportunities & synergies between change initiatives to ensure a co-ordinated approach to business design and provide independent design challenge where appropriate and manage expectations. Articulate, and literate - able to express complex concepts both verbally and in written form Passionate about protecting Domestic and General, our staff, customers and clients from cyber threat exposure Detailed understanding of wider industry developments and the ability to respond effectively to changes in needs, regulatory stipulations and updated cyber threat assessments Ability to remain confident and assured in difficult circumstances, proven resilience, and stamina to sustain performance when under continuous pressure Enterprise architecture contribution/understanding Knowledge: A broad working knowledge across a range of domains will be required Target Operating Models Business Strategy, Design & Roadmaps Change Management Business case support/development Benefits realisation against OKR's KPI Frameworks Agile - Scrum and Kanban Regulatory landscape Experience: Experience working with senior directors / leadership team members & business strategists Process design and mapping Requirement's definition & management Understanding and experience of business architecture best practices and goals Maturing business architecture functions Producing scope documents for Design Authorities Large programme delivery involvement End to end project delivery experience Vendor engagement and relationship management Business architecture awareness and understanding Development of business architecture artefacts. Core Competency: Leadership: Energy and perseverance: Apply your drive and ambition, always learning and adapting, yet remaining calm and persistent in the face of challenge Ownership and accountability: Take personal responsibility for broader business performance, striving to do the right thing Makes it happen: Focus on execution and driving results, making sound decisions that create real value Customer focused: Passionate about customers and clients - look for ways to improve customer or client services to create a positive and legacy Collaboration: You encourage an open exchange of information, seeking new working relationships to help break down barriers Developer: Support and empower colleagues to achieve a high standard of performance Technical: Business and technical process design and delivery Formalised requirements gathering, documentation and ownership Traceability matrix creation and ownership Risk and Issue management Business change facilitation and delivery Support of cost forecast and business benefit formulation Qualification: Degree or equivalent Ideally - Industry recognised qualifications for: Business Analysis (ISEB) Business Architecture (CBA, TOGAF, Six Sigma). Agile (Product Owner, Scrum Master)