Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
This is an exciting new opportunity for an experienced IT Engineer to join a growing IT Consultancy in the Dorking area of Surrey in a hybrid role paying up to £60,000. To be considered for this position you will be happy to get involved in all levels of support from 1 st to 3 rd line BAU user & infrastructure support and project work. Working across the complete IT infrastructure, you will get involved with hardware & software deployment, monitoring, security & reporting. This role requires hands on 1st - 3rd line experience with: Windows Server & Azure VMWare & /or HyperV Windows 10 & 11 Office 365, Azure AD & Entra ID Cisco switches & routers & network monitoring Any further experience with Commvault &/or Veeam backup would be beneficial but not essential. My client is a well established consultancy going through growth & expansion. This role will be 2 days a week in their Dorking based office and 3 days working from home. If you are an experienced IT Support Engineer or IT Infrastructure Engineer looking for a new challenge please send me your CV immediately. In return for hard work and dedication my client is offering a salary of up to £60,000.
12/11/2025
Full time
This is an exciting new opportunity for an experienced IT Engineer to join a growing IT Consultancy in the Dorking area of Surrey in a hybrid role paying up to £60,000. To be considered for this position you will be happy to get involved in all levels of support from 1 st to 3 rd line BAU user & infrastructure support and project work. Working across the complete IT infrastructure, you will get involved with hardware & software deployment, monitoring, security & reporting. This role requires hands on 1st - 3rd line experience with: Windows Server & Azure VMWare & /or HyperV Windows 10 & 11 Office 365, Azure AD & Entra ID Cisco switches & routers & network monitoring Any further experience with Commvault &/or Veeam backup would be beneficial but not essential. My client is a well established consultancy going through growth & expansion. This role will be 2 days a week in their Dorking based office and 3 days working from home. If you are an experienced IT Support Engineer or IT Infrastructure Engineer looking for a new challenge please send me your CV immediately. In return for hard work and dedication my client is offering a salary of up to £60,000.
Spectrum IT Recruitment
Cheltenham, Gloucestershire
Senior IT Systems Engineer On Site Working - Gloucester. Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server , Azure , O365 , SharePoint , Intune , and Active Directory Group Policy . Expertise in VMware configuration and administration . Advanced knowledge of network and firewall configuration , including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies. Formal Microsoft certification . Previous experience managing IT helpdesk operations . Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
12/11/2025
Full time
Senior IT Systems Engineer On Site Working - Gloucester. Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server , Azure , O365 , SharePoint , Intune , and Active Directory Group Policy . Expertise in VMware configuration and administration . Advanced knowledge of network and firewall configuration , including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies. Formal Microsoft certification . Previous experience managing IT helpdesk operations . Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Salary: Up to £32000 + £1,300 shift allowance Job status : Permanent, Full-time Working hours : 4 days (12 hr 8:00 - 20:00), 4 days off, 4 days (12 hr 20:00-08:00), 4 days off includes weekends Location: East London Who You'll Be Working for: IT Telecom ITOC Support Engineer - What You'll be Doing Each Day: Manage a variety of IoT / network(Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone), related and not limited to solutions, network services, data centre, and products. Update trouble ticket systems and customer documentation with fault history. Contact and co-ordinate 3rd party suppliers, or other company resources, to help achieve trouble resolution. Notify the On Call Support/Line-Manager of issues which require escalation, customer complaints or requirements & new business opportunities. Cover shift staff (day/night) when deemed necessary by the manager. Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work. Attend customer meetings regarding issues, projects or maintenance contract works. Create reports concerning customer issues, projects, and maintained services, operation design as and when required. Work on-site at customer premises as an integral part of their team from time to time. Travel to customer offices throughout EMEA region for business purposes as and when required. Provide technical support, create design and proposals for customers. Ad-hoc requests from line manager. ITOC Support Engineer - The Skills You'll Need to Succeed: Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio. Knowledge and proficiency in maintenance and installation of network infrastructure, Server or Virtualization. Fluent English language skills required (Verbal and written) . Ability to investigate and source answers to various email and telephony enquiries. Proven customer service and facing experience, at all customer levels. Flexible approach, able to work outside of normal working hours when requested. Strong time management/multi tasking & organisational skills. Good communication with customers, colleagues and related 3rd party vendors. Valid CCNP/CCNA, JNCIP or equivalent certification will be an advantage. Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers. Strong work ethics and reliable time keeping and attendance. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
12/11/2025
Full time
Salary: Up to £32000 + £1,300 shift allowance Job status : Permanent, Full-time Working hours : 4 days (12 hr 8:00 - 20:00), 4 days off, 4 days (12 hr 20:00-08:00), 4 days off includes weekends Location: East London Who You'll Be Working for: IT Telecom ITOC Support Engineer - What You'll be Doing Each Day: Manage a variety of IoT / network(Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone), related and not limited to solutions, network services, data centre, and products. Update trouble ticket systems and customer documentation with fault history. Contact and co-ordinate 3rd party suppliers, or other company resources, to help achieve trouble resolution. Notify the On Call Support/Line-Manager of issues which require escalation, customer complaints or requirements & new business opportunities. Cover shift staff (day/night) when deemed necessary by the manager. Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work. Attend customer meetings regarding issues, projects or maintenance contract works. Create reports concerning customer issues, projects, and maintained services, operation design as and when required. Work on-site at customer premises as an integral part of their team from time to time. Travel to customer offices throughout EMEA region for business purposes as and when required. Provide technical support, create design and proposals for customers. Ad-hoc requests from line manager. ITOC Support Engineer - The Skills You'll Need to Succeed: Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio. Knowledge and proficiency in maintenance and installation of network infrastructure, Server or Virtualization. Fluent English language skills required (Verbal and written) . Ability to investigate and source answers to various email and telephony enquiries. Proven customer service and facing experience, at all customer levels. Flexible approach, able to work outside of normal working hours when requested. Strong time management/multi tasking & organisational skills. Good communication with customers, colleagues and related 3rd party vendors. Valid CCNP/CCNA, JNCIP or equivalent certification will be an advantage. Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers. Strong work ethics and reliable time keeping and attendance. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Overview At Chambers and Partners, we're on an exciting journey to shape the future of our digital landscape and we're looking for a visionary architect to help define it. As a global leader in legal rankings and insight, we're evolving our technology to deliver even greater value to our clients and partners. In this pivotal role, you'll take the lead in crafting the architectural blueprint and long-term roadmap that brings our strategic vision to life. You'll design and implement innovative, robust solutions that align with our core architectural principles, ensuring every system we build supports a smarter, more connected Chambers. Main Duties and Responsibilities Responsible to coordinating, contributing and managing the architectural blueprint and roadmap for Chambers, in line with the business, technology and product vision and strategy Accountable for designing solutions that meet people, process and technology needs and provide a route from the As-Is to the To-Be. Accountable for defining and maintaining architectural principles, ensuring these are adhered to Accountable for ensuring the as is technology landscape is fully understood, documented, and any risks managed Accountable for producing quality, clear and consistent outputs that are required through all the phases of a delivery. Agree and set the technical direction for the technology landscape and solutions, for the short and long term, in collaboration with delivery and engineering teams Accountable for ensuring architecture solutions throughout the project or product life-cycle, are delivered effectively, and to agreed technical standards. Accountable for ensuring stakeholders, technology teams, third parties and vendors, are aligned to the architectural vision. Empower great engineering through collaborative design and building of solutions as one technical team. Identify and assess emerging trends, technologies and competitor/sector offerings, building into the product roadmap and backlog as required Identify, select and manage 3rd party solution providers from a technical perspective Guide, influence and challenge the technology teams and stakeholders to understand the benefits, pros and cons of solution options. Design and architecture solutions working closely with engineers from the inception through to delivery and release. Skills and Experience Vast technical experience and exposure to numerous tech stacks including MicrosoftSignificant experience as a solution/enterprise architect in a consumer facing industry, with in depth experience in at least 4 of the following areas: Solution Architecture (must) Data Architecture Application Architecture (must) Technical Architecture Infrastructure Architecture Security Architecture Enterprise Architecture (must) Able to design a range of architectural solutions, with experience/knowledge in a number of the following: Robust scalable web, mobile and tablet solutions for consumers. Integration between back office solutions such as CRM, CMS and analytics. Subscription and payment solutions Platforms that can be reused by multiple products. Data applications, workflows and landscapes, inc ML and AI technologies Service-oriented and message-oriented integration. Editorial content production applications and workflows Worked through the entire technology delivery lifecycle from inception to release and maintenance.Developed Architecture in agile/iterative environments with experience of methodologies such as SCRUM, RUP, Lean and DSDM.Skilled and structured in software and systems architecture with knowledge of UML, logical, physical, data modelling and pattern-based architecture design techniques.
12/11/2025
Full time
Overview At Chambers and Partners, we're on an exciting journey to shape the future of our digital landscape and we're looking for a visionary architect to help define it. As a global leader in legal rankings and insight, we're evolving our technology to deliver even greater value to our clients and partners. In this pivotal role, you'll take the lead in crafting the architectural blueprint and long-term roadmap that brings our strategic vision to life. You'll design and implement innovative, robust solutions that align with our core architectural principles, ensuring every system we build supports a smarter, more connected Chambers. Main Duties and Responsibilities Responsible to coordinating, contributing and managing the architectural blueprint and roadmap for Chambers, in line with the business, technology and product vision and strategy Accountable for designing solutions that meet people, process and technology needs and provide a route from the As-Is to the To-Be. Accountable for defining and maintaining architectural principles, ensuring these are adhered to Accountable for ensuring the as is technology landscape is fully understood, documented, and any risks managed Accountable for producing quality, clear and consistent outputs that are required through all the phases of a delivery. Agree and set the technical direction for the technology landscape and solutions, for the short and long term, in collaboration with delivery and engineering teams Accountable for ensuring architecture solutions throughout the project or product life-cycle, are delivered effectively, and to agreed technical standards. Accountable for ensuring stakeholders, technology teams, third parties and vendors, are aligned to the architectural vision. Empower great engineering through collaborative design and building of solutions as one technical team. Identify and assess emerging trends, technologies and competitor/sector offerings, building into the product roadmap and backlog as required Identify, select and manage 3rd party solution providers from a technical perspective Guide, influence and challenge the technology teams and stakeholders to understand the benefits, pros and cons of solution options. Design and architecture solutions working closely with engineers from the inception through to delivery and release. Skills and Experience Vast technical experience and exposure to numerous tech stacks including MicrosoftSignificant experience as a solution/enterprise architect in a consumer facing industry, with in depth experience in at least 4 of the following areas: Solution Architecture (must) Data Architecture Application Architecture (must) Technical Architecture Infrastructure Architecture Security Architecture Enterprise Architecture (must) Able to design a range of architectural solutions, with experience/knowledge in a number of the following: Robust scalable web, mobile and tablet solutions for consumers. Integration between back office solutions such as CRM, CMS and analytics. Subscription and payment solutions Platforms that can be reused by multiple products. Data applications, workflows and landscapes, inc ML and AI technologies Service-oriented and message-oriented integration. Editorial content production applications and workflows Worked through the entire technology delivery lifecycle from inception to release and maintenance.Developed Architecture in agile/iterative environments with experience of methodologies such as SCRUM, RUP, Lean and DSDM.Skilled and structured in software and systems architecture with knowledge of UML, logical, physical, data modelling and pattern-based architecture design techniques.
The Infrastructure Engineer role is a fantastic opportunity to support and enhance technology systems within the financial services industry. This position in London requires a professional with a strong technical background to ensure the smooth operation of IT infrastructure. Client Details This organisation is a well-established player in the financial services industry. Description Manage and maintain IT infrastructure, including servers, networks, and storage systems. Implement and monitor system upgrades and patches to ensure optimal performance. Provide 2nd and 3rd line support to resolve technical issues efficiently. Collaborate with cross-functional teams to deliver infrastructure projects. Monitor system performance and troubleshoot issues proactively. Ensure compliance with security protocols and industry standards. Document processes, configurations, and changes to infrastructure systems. Contribute to the development of disaster recovery and business continuity plans Liaise and work with third parties and vendors to ensure service levels are met Act as technical escalation point where necessary as part of a technical support escalation or lead during incident resolution Participate in the IT on-call rota providing 24x7x365 cover Profile A successful Infrastructure Engineer should have: Deep understanding of Windows Server, M365 and Linux operating system Expert understanding of cloud platforms - Azure (preferred), GCP. Expert knowledge of M365 Strong knowledge in Identity Management - Active Directory, EntraID, Azure AD Confident in the build/configuration/management of HPe hardware Good understanding of core network services - DNS, DHCP. Comfortable with advanced PowerShell scripting Desirable: Knowledge of build automation - AutoPilot Knowledge of monitoring tools - Dynatrace, Azure Monitor, AppInsights Job Offer A competitive salary ranging from £60,000 to £80,000 per annum plus 10% Bonus. Comprehensive benefits package to support your professional and personal needs. Generous holiday allowance to ensure a healthy work-life balance. Opportunities to work with cutting-edge technology in the financial services industry. Supportive company culture that fosters growth and innovation. This is an excellent opportunity for an Infrastructure Engineer looking to make an impact in London. If you are ready to take the next step in your career, we encourage you to apply today!
12/11/2025
Full time
The Infrastructure Engineer role is a fantastic opportunity to support and enhance technology systems within the financial services industry. This position in London requires a professional with a strong technical background to ensure the smooth operation of IT infrastructure. Client Details This organisation is a well-established player in the financial services industry. Description Manage and maintain IT infrastructure, including servers, networks, and storage systems. Implement and monitor system upgrades and patches to ensure optimal performance. Provide 2nd and 3rd line support to resolve technical issues efficiently. Collaborate with cross-functional teams to deliver infrastructure projects. Monitor system performance and troubleshoot issues proactively. Ensure compliance with security protocols and industry standards. Document processes, configurations, and changes to infrastructure systems. Contribute to the development of disaster recovery and business continuity plans Liaise and work with third parties and vendors to ensure service levels are met Act as technical escalation point where necessary as part of a technical support escalation or lead during incident resolution Participate in the IT on-call rota providing 24x7x365 cover Profile A successful Infrastructure Engineer should have: Deep understanding of Windows Server, M365 and Linux operating system Expert understanding of cloud platforms - Azure (preferred), GCP. Expert knowledge of M365 Strong knowledge in Identity Management - Active Directory, EntraID, Azure AD Confident in the build/configuration/management of HPe hardware Good understanding of core network services - DNS, DHCP. Comfortable with advanced PowerShell scripting Desirable: Knowledge of build automation - AutoPilot Knowledge of monitoring tools - Dynatrace, Azure Monitor, AppInsights Job Offer A competitive salary ranging from £60,000 to £80,000 per annum plus 10% Bonus. Comprehensive benefits package to support your professional and personal needs. Generous holiday allowance to ensure a healthy work-life balance. Opportunities to work with cutting-edge technology in the financial services industry. Supportive company culture that fosters growth and innovation. This is an excellent opportunity for an Infrastructure Engineer looking to make an impact in London. If you are ready to take the next step in your career, we encourage you to apply today!
Development, Automation and AI Manager Role Overview We are seeking an exceptional Development, Automation and AI Manager to lead our development team whilst driving automation initiatives and AI/ML integration across our technology organisation. This is a strategic leadership role for someone who can bridge cutting-edge technology with tangible business outcomes. Key Responsibilities Lead and mentor a development team of 8-15+ engineers (staff and 3rd-party), fostering a culture of innovation and continuous improvement Drive automation initiatives across the organisation, identifying opportunities for efficiency gains through intelligent automation Integrate AI/ML capabilities into existing systems and develop new AI-powered solutions Establish and maintain coding standards, architectural decision-making processes, and technical debt management Create and execute technical roadmaps aligned with business objectives Implement DevOps and SRE best practices across distributed systems Manage stakeholder relationships and translate complex technical concepts into business value Essential Experience & Skills Technical Leadership Proven track record leading development teams of 8-15+ engineers Experience with code reviews, architectural decision-making, and technical debt management Ability to establish coding standards and best practices across teams AI/ML Expertise Strong understanding of machine learning frameworks (TensorFlow, PyTorch, Scikit-learn) Experience with LLM integration (OpenAI, Anthropic, open-source models) Knowledge of RAG architectures, prompt engineering, and vector databases (Pinecone, Weaviate) Experience with MLOps tools and monitoring model performance in production Automation Architecture Deep knowledge of automation tools including GitHub Actions, Terraform, and Ansible Experience with business process automation (RPA) tools like Appian Workflow orchestration experience (Airflow, Prefect) Ability to build custom automation frameworks using Python or similar languages Full-Stack Development Solid software engineering background with proficiency in Python, JavaScript/TypeScript, Java, or Go Experience with modern frameworks (React, Node.js, Django, FastAPI) Knowledge of microservices architecture, API design (REST, GraphQL) Experience with containerization (Docker, Kubernetes) and cloud-native development patterns DevOps & SRE Practices Experience implementing CI/CD pipelines and DevOps methodologies Knowledge of infrastructure monitoring (Datadog), log aggregation, and incident management Understanding of SLO/SLA definition and observability best practices Strategic & Business Acumen Ability to align technical initiatives with business objectives and articulate ROI Experience creating technical roadmaps and conducting cost-benefit analyses Track record presenting to C-suite executives with data-backed recommendations Strong project delivery experience managing complex initiatives on time and within budget Soft Skills Excellent stakeholder management and communication skills Ability to bridge technical and non-technical teams Experience facilitating cross-functional workshops and building consensus Skilled at driving organizational change and managing adoption of new technologies Additional Valued Experience Vendor and tool evaluation expertise Data-driven decision making using metrics, KPIs, and analytics Change management experience including training programme development Innovation mindset with experience running proof-of-concepts and hackathons Understanding of build-vs-buy decisions and total cost of ownership analysis Please do apply via email in the first instance.
12/11/2025
Full time
Development, Automation and AI Manager Role Overview We are seeking an exceptional Development, Automation and AI Manager to lead our development team whilst driving automation initiatives and AI/ML integration across our technology organisation. This is a strategic leadership role for someone who can bridge cutting-edge technology with tangible business outcomes. Key Responsibilities Lead and mentor a development team of 8-15+ engineers (staff and 3rd-party), fostering a culture of innovation and continuous improvement Drive automation initiatives across the organisation, identifying opportunities for efficiency gains through intelligent automation Integrate AI/ML capabilities into existing systems and develop new AI-powered solutions Establish and maintain coding standards, architectural decision-making processes, and technical debt management Create and execute technical roadmaps aligned with business objectives Implement DevOps and SRE best practices across distributed systems Manage stakeholder relationships and translate complex technical concepts into business value Essential Experience & Skills Technical Leadership Proven track record leading development teams of 8-15+ engineers Experience with code reviews, architectural decision-making, and technical debt management Ability to establish coding standards and best practices across teams AI/ML Expertise Strong understanding of machine learning frameworks (TensorFlow, PyTorch, Scikit-learn) Experience with LLM integration (OpenAI, Anthropic, open-source models) Knowledge of RAG architectures, prompt engineering, and vector databases (Pinecone, Weaviate) Experience with MLOps tools and monitoring model performance in production Automation Architecture Deep knowledge of automation tools including GitHub Actions, Terraform, and Ansible Experience with business process automation (RPA) tools like Appian Workflow orchestration experience (Airflow, Prefect) Ability to build custom automation frameworks using Python or similar languages Full-Stack Development Solid software engineering background with proficiency in Python, JavaScript/TypeScript, Java, or Go Experience with modern frameworks (React, Node.js, Django, FastAPI) Knowledge of microservices architecture, API design (REST, GraphQL) Experience with containerization (Docker, Kubernetes) and cloud-native development patterns DevOps & SRE Practices Experience implementing CI/CD pipelines and DevOps methodologies Knowledge of infrastructure monitoring (Datadog), log aggregation, and incident management Understanding of SLO/SLA definition and observability best practices Strategic & Business Acumen Ability to align technical initiatives with business objectives and articulate ROI Experience creating technical roadmaps and conducting cost-benefit analyses Track record presenting to C-suite executives with data-backed recommendations Strong project delivery experience managing complex initiatives on time and within budget Soft Skills Excellent stakeholder management and communication skills Ability to bridge technical and non-technical teams Experience facilitating cross-functional workshops and building consensus Skilled at driving organizational change and managing adoption of new technologies Additional Valued Experience Vendor and tool evaluation expertise Data-driven decision making using metrics, KPIs, and analytics Change management experience including training programme development Innovation mindset with experience running proof-of-concepts and hackathons Understanding of build-vs-buy decisions and total cost of ownership analysis Please do apply via email in the first instance.
Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on-premise & cloud-hosted environment on a BAU basis. You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure network services ensuring you work to agreed SLAs within an ITIL environment. This role is onsite in Glasgow, paying a salary up to 55,000 DOE. You will need to be a UK Citizen or have Indefinite leave to remain. Duties: Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies and telephony networks. Ensuring that all incidents, problems, and requests are progressed and updated through to completion. Design, deploy, and maintain scalable and secure infrastructure solutions within a contact centre environment. Collaborate with cross-functional teams to develop and implement network policies, procedures, and best practices. Experience: A minimum of 5 years experience at least 3 of which must be at 3rd Line Support Engineer/Infrastructure & Network level. At least 2 years IT experience within in a contact centre environment. Excellent Microsoft administration skills to include Azure AD, Intune, O365, Entra, Exchange, SharePoint. Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing. Experience of administration and troubleshooting within Office 365, Azure, Active Directory, Intune, Entra. Experience working with a large application estate running IIS & SQL. Experience managing infrastructure estates using configuration management and application management & monitoring tools. Strong & demonstrable experience migrating workloads to cloud platforms.
11/11/2025
Full time
Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on-premise & cloud-hosted environment on a BAU basis. You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure network services ensuring you work to agreed SLAs within an ITIL environment. This role is onsite in Glasgow, paying a salary up to 55,000 DOE. You will need to be a UK Citizen or have Indefinite leave to remain. Duties: Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies and telephony networks. Ensuring that all incidents, problems, and requests are progressed and updated through to completion. Design, deploy, and maintain scalable and secure infrastructure solutions within a contact centre environment. Collaborate with cross-functional teams to develop and implement network policies, procedures, and best practices. Experience: A minimum of 5 years experience at least 3 of which must be at 3rd Line Support Engineer/Infrastructure & Network level. At least 2 years IT experience within in a contact centre environment. Excellent Microsoft administration skills to include Azure AD, Intune, O365, Entra, Exchange, SharePoint. Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing. Experience of administration and troubleshooting within Office 365, Azure, Active Directory, Intune, Entra. Experience working with a large application estate running IIS & SQL. Experience managing infrastructure estates using configuration management and application management & monitoring tools. Strong & demonstrable experience migrating workloads to cloud platforms.
Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on-premise & cloud-hosted environment on a BAU basis.You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure network services ensuring you work to agreed SLAs within an ITIL environment.This role is onsite in Glasgow, paying a salary up to £55,000 DOE. You will need to be a UK Citizen or have Indefinite leave to remain. Duties: Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies and telephony networks. Ensuring that all incidents, problems, and requests are progressed and updated through to completion. Design, deploy, and maintain scalable and secure infrastructure solutions within a contact centre environment. Collaborate with cross-functional teams to develop and implement network policies, procedures, and best practices. Experience: A minimum of 5 years experience at least 3 of which must be at 3rd Line Support Engineer/Infrastructure & Network level. At least 2 years IT experience within in a contact centre environment. Excellent Microsoft administration skills to include Azure AD, Intune, O365, Entra, Exchange, SharePoint. Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing. Experience of administration and troubleshooting within Office 365, Azure, Active Directory, Intune, Entra. Experience working with a large application estate running IIS & SQL. Experience managing infrastructure estates using configuration management and application management & monitoring tools. Strong & demonstrable experience migrating workloads to cloud platforms.
11/11/2025
Full time
Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on-premise & cloud-hosted environment on a BAU basis.You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure network services ensuring you work to agreed SLAs within an ITIL environment.This role is onsite in Glasgow, paying a salary up to £55,000 DOE. You will need to be a UK Citizen or have Indefinite leave to remain. Duties: Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies and telephony networks. Ensuring that all incidents, problems, and requests are progressed and updated through to completion. Design, deploy, and maintain scalable and secure infrastructure solutions within a contact centre environment. Collaborate with cross-functional teams to develop and implement network policies, procedures, and best practices. Experience: A minimum of 5 years experience at least 3 of which must be at 3rd Line Support Engineer/Infrastructure & Network level. At least 2 years IT experience within in a contact centre environment. Excellent Microsoft administration skills to include Azure AD, Intune, O365, Entra, Exchange, SharePoint. Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing. Experience of administration and troubleshooting within Office 365, Azure, Active Directory, Intune, Entra. Experience working with a large application estate running IIS & SQL. Experience managing infrastructure estates using configuration management and application management & monitoring tools. Strong & demonstrable experience migrating workloads to cloud platforms.
2nd / 3rd Line Support - Meraki / Server / Vmware - Barnsley Are you a 3rd Line / Infrastructure pro ready to drive innovation and deliver best-in-class IT services? Join a dynamic team where your expertise will shape and support enterprise infrastructure across multiple sites. What you'll do: Lead and maintain robust IT infrastructure, servers, and networks Troubleshoot complex issues & optimize system performance Implement security policies and manage upgrades with minimal downtime Collaborate with stakeholders and mentors junior engineers Provide exceptional customer care even in high-pressure environments What we're looking for: 5+ years in 3rd line IT support, with strong Microsoft Server and virtualization knowledge Experience with O365, Azure AD group policies, VMware, Hyper-V Knowledge of Networking, DNS, DHCP DESIRABLE - Meraki, Unifi or similar Strong problem-solving skills and a customer-focused mindset Excellent communication skills and the ability to work proactively Be part of a forward-thinking IT team committed to excellence, innovation, and outstanding service. Ready to make an impact? Apply now and power your career forward! 3rd Line / Infrastructure Engineer - Barnsley Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
11/11/2025
Full time
2nd / 3rd Line Support - Meraki / Server / Vmware - Barnsley Are you a 3rd Line / Infrastructure pro ready to drive innovation and deliver best-in-class IT services? Join a dynamic team where your expertise will shape and support enterprise infrastructure across multiple sites. What you'll do: Lead and maintain robust IT infrastructure, servers, and networks Troubleshoot complex issues & optimize system performance Implement security policies and manage upgrades with minimal downtime Collaborate with stakeholders and mentors junior engineers Provide exceptional customer care even in high-pressure environments What we're looking for: 5+ years in 3rd line IT support, with strong Microsoft Server and virtualization knowledge Experience with O365, Azure AD group policies, VMware, Hyper-V Knowledge of Networking, DNS, DHCP DESIRABLE - Meraki, Unifi or similar Strong problem-solving skills and a customer-focused mindset Excellent communication skills and the ability to work proactively Be part of a forward-thinking IT team committed to excellence, innovation, and outstanding service. Ready to make an impact? Apply now and power your career forward! 3rd Line / Infrastructure Engineer - Barnsley Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Senior Hosting Technician - 2nd / 3rd Line Support Location: Redhill (Hybrid) Salary: £35,000 - £45,000 (more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am - 6pm Type: Full-time, Permanent About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you'll be responsible for delivering high-level technical support across our hosting, networking, and cloud infrastructure environments. You'll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of our hosted platforms. You'll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients. What You'll Do: Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support. Manage complex incidents across Windows, Linux, and virtualised server environments. Support and maintain network infrastructure, including switches, firewalls, and VPNs. Diagnose and resolve performance and connectivity issues across cloud and hosted systems. Implement updates, configuration changes, and security patches. Lead on system monitoring, capacity management, and service improvements. Assist with project delivery, migrations, and new client onboarding. Document procedures, create knowledge base articles, and share best practices. Collaborate with colleagues to continuously enhance our service offering and customer satisfaction. What You'll Bring: Minimum 4 years' experience in a similar 2nd / 3rd Line Support or hosting role. Strong communicator - able to explain technical issues clearly and confidently. Advanced knowledge of Windows Server, Active Directory, and Group Policy. Solid understanding of networking concepts (firewalls, DNS, DHCP, VLANs, TCP/IP, routing, VPNs). Experience with Microsoft RDS / Remote Desktop and ideally Citrix Virtual App/Desktops. Hands-on experience with virtualisation technologies (VMware, Hyper-V). Familiarity with cloud platforms such as Microsoft 365, Azure, or AWS. Confident troubleshooting hardware, software, and infrastructure issues. Strong organisational skills and ability to prioritise multiple tasks. Live within 60 minutes of Redhill. What's In It For You: £35,000 - £45,000 base salary (willing to pay more for the right person) 5% performance bonus 22 - 25 days' holiday (rising with service) Company laptop In-house and external training to support your growth Frequent team socials and "Free Food Fridays" Free onsite parking Frequent overtime opportunities A supportive, people-first culture where your input is valued and your expertise makes a difference Sound Like You If you're ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
11/11/2025
Full time
Senior Hosting Technician - 2nd / 3rd Line Support Location: Redhill (Hybrid) Salary: £35,000 - £45,000 (more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am - 6pm Type: Full-time, Permanent About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you'll be responsible for delivering high-level technical support across our hosting, networking, and cloud infrastructure environments. You'll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of our hosted platforms. You'll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients. What You'll Do: Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support. Manage complex incidents across Windows, Linux, and virtualised server environments. Support and maintain network infrastructure, including switches, firewalls, and VPNs. Diagnose and resolve performance and connectivity issues across cloud and hosted systems. Implement updates, configuration changes, and security patches. Lead on system monitoring, capacity management, and service improvements. Assist with project delivery, migrations, and new client onboarding. Document procedures, create knowledge base articles, and share best practices. Collaborate with colleagues to continuously enhance our service offering and customer satisfaction. What You'll Bring: Minimum 4 years' experience in a similar 2nd / 3rd Line Support or hosting role. Strong communicator - able to explain technical issues clearly and confidently. Advanced knowledge of Windows Server, Active Directory, and Group Policy. Solid understanding of networking concepts (firewalls, DNS, DHCP, VLANs, TCP/IP, routing, VPNs). Experience with Microsoft RDS / Remote Desktop and ideally Citrix Virtual App/Desktops. Hands-on experience with virtualisation technologies (VMware, Hyper-V). Familiarity with cloud platforms such as Microsoft 365, Azure, or AWS. Confident troubleshooting hardware, software, and infrastructure issues. Strong organisational skills and ability to prioritise multiple tasks. Live within 60 minutes of Redhill. What's In It For You: £35,000 - £45,000 base salary (willing to pay more for the right person) 5% performance bonus 22 - 25 days' holiday (rising with service) Company laptop In-house and external training to support your growth Frequent team socials and "Free Food Fridays" Free onsite parking Frequent overtime opportunities A supportive, people-first culture where your input is valued and your expertise makes a difference Sound Like You If you're ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
ob Description: 3rd line service desk engineer ( MSP experience required) Location: Borehamwood( Hybrid) Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 45-55k Per annum DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelors degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. IND/LET
11/11/2025
Full time
ob Description: 3rd line service desk engineer ( MSP experience required) Location: Borehamwood( Hybrid) Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 45-55k Per annum DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelors degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. IND/LET
We are looking for a Storage Brocade Engineer to support the Block Storage environment, primarily leveraging Dell EMC, Pure Storage, and Brocade/Cisco SAN technologies. Responsibilities: Build and support enterprise-grade SAN environments. Manage and configure Brocade/Cisco SAN Switches, including: ICL setup Secure configurations Fabric and zone merges Switch and fabric build-outs Security policy enforcement Provide 3rd Line operational support and lead migration projects (eg, Global SAN refresh). Design and deliver strategic enterprise storage infrastructure. Handle product life cycle management and ensure compliance with IT policies and standards. Skills & Experience: Expertise in Brocade Gen6/Gen7 FCIP Switches. Strong knowledge of SAN switch architecture, zoning, and secure fabric design. Proven experience in enterprise storage environments. Ability to resolve complex issues and high-severity incidents. Excellent communication skills and a collaborative mindset.
11/11/2025
Contractor
We are looking for a Storage Brocade Engineer to support the Block Storage environment, primarily leveraging Dell EMC, Pure Storage, and Brocade/Cisco SAN technologies. Responsibilities: Build and support enterprise-grade SAN environments. Manage and configure Brocade/Cisco SAN Switches, including: ICL setup Secure configurations Fabric and zone merges Switch and fabric build-outs Security policy enforcement Provide 3rd Line operational support and lead migration projects (eg, Global SAN refresh). Design and deliver strategic enterprise storage infrastructure. Handle product life cycle management and ensure compliance with IT policies and standards. Skills & Experience: Expertise in Brocade Gen6/Gen7 FCIP Switches. Strong knowledge of SAN switch architecture, zoning, and secure fabric design. Proven experience in enterprise storage environments. Ability to resolve complex issues and high-severity incidents. Excellent communication skills and a collaborative mindset.
Senior Hosting Technician 2nd / 3rd Line Support Location: Redhill (Hybrid) Salary: £35,000 £45,000 (more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am 6pm Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you ll be responsible for delivering high-level technical support across our hosting, networking, and cloud infrastructure environments. You ll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of our hosted platforms. You ll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients. What You ll Do: Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support. Manage complex incidents across Windows, Linux, and virtualised server environments. Support and maintain network infrastructure, including switches, firewalls, and VPNs. Diagnose and resolve performance and connectivity issues across cloud and hosted systems. Implement updates, configuration changes, and security patches. Lead on system monitoring, capacity management, and service improvements. Assist with project delivery, migrations, and new client onboarding. Document procedures, create knowledge base articles, and share best practices. Collaborate with colleagues to continuously enhance our service offering and customer satisfaction. What You ll Bring: Minimum 4 years experience in a similar 2nd / 3rd Line Support or hosting role. Strong communicator able to explain technical issues clearly and confidently. Advanced knowledge of Windows Server, Active Directory, and Group Policy. Solid understanding of networking concepts (firewalls, DNS, DHCP, VLANs, TCP/IP, routing, VPNs). Experience with Microsoft RDS / Remote Desktop and ideally Citrix Virtual App/Desktops. Hands-on experience with virtualisation technologies (VMware, Hyper-V). Familiarity with cloud platforms such as Microsoft 365, Azure, or AWS. Confident troubleshooting hardware, software, and infrastructure issues. Strong organisational skills and ability to prioritise multiple tasks. Live within 60 minutes of Redhill. What s In It For You: £35,000 £45,000 base salary (willing to pay more for the right person) 5% performance bonus days holiday (rising with service) Company laptop In-house and external training to support your growth Frequent team socials and Free Food Fridays Free onsite parking Frequent overtime opportunities A supportive, people-first culture where your input is valued and your expertise makes a difference Sound Like You If you re ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
11/11/2025
Full time
Senior Hosting Technician 2nd / 3rd Line Support Location: Redhill (Hybrid) Salary: £35,000 £45,000 (more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am 6pm Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you ll be responsible for delivering high-level technical support across our hosting, networking, and cloud infrastructure environments. You ll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of our hosted platforms. You ll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients. What You ll Do: Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support. Manage complex incidents across Windows, Linux, and virtualised server environments. Support and maintain network infrastructure, including switches, firewalls, and VPNs. Diagnose and resolve performance and connectivity issues across cloud and hosted systems. Implement updates, configuration changes, and security patches. Lead on system monitoring, capacity management, and service improvements. Assist with project delivery, migrations, and new client onboarding. Document procedures, create knowledge base articles, and share best practices. Collaborate with colleagues to continuously enhance our service offering and customer satisfaction. What You ll Bring: Minimum 4 years experience in a similar 2nd / 3rd Line Support or hosting role. Strong communicator able to explain technical issues clearly and confidently. Advanced knowledge of Windows Server, Active Directory, and Group Policy. Solid understanding of networking concepts (firewalls, DNS, DHCP, VLANs, TCP/IP, routing, VPNs). Experience with Microsoft RDS / Remote Desktop and ideally Citrix Virtual App/Desktops. Hands-on experience with virtualisation technologies (VMware, Hyper-V). Familiarity with cloud platforms such as Microsoft 365, Azure, or AWS. Confident troubleshooting hardware, software, and infrastructure issues. Strong organisational skills and ability to prioritise multiple tasks. Live within 60 minutes of Redhill. What s In It For You: £35,000 £45,000 base salary (willing to pay more for the right person) 5% performance bonus days holiday (rising with service) Company laptop In-house and external training to support your growth Frequent team socials and Free Food Fridays Free onsite parking Frequent overtime opportunities A supportive, people-first culture where your input is valued and your expertise makes a difference Sound Like You If you re ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
Field Service Infrastructure Engineer / 3rd Line Engineer This role is responsible for all onsite service and support needs for our customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint. This will be ideal with candidates with a background within 3rd line support/Infrastructure support mainly covering Network/Server & limited IT security. Key Duties/Responsibilities - IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware - Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. - Implement and support disaster recovery solutions - Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security - Remote access solution implementation and support: VPN, Terminal Services, and Citrix - System documentation to include system reviews and recommendations - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages - Improve customer service, perception, and satisfaction - Escalate service issues that cannot be completed within agreed service levels - Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc. - Network Switching; VLAN's, Trunks - Firewalls & Routers; Port Forwarding, Routing Side notes - This will be office based and out to end client sites - Driving licence is essential (with minimum points)
11/11/2025
Full time
Field Service Infrastructure Engineer / 3rd Line Engineer This role is responsible for all onsite service and support needs for our customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint. This will be ideal with candidates with a background within 3rd line support/Infrastructure support mainly covering Network/Server & limited IT security. Key Duties/Responsibilities - IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware - Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. - Implement and support disaster recovery solutions - Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security - Remote access solution implementation and support: VPN, Terminal Services, and Citrix - System documentation to include system reviews and recommendations - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages - Improve customer service, perception, and satisfaction - Escalate service issues that cannot be completed within agreed service levels - Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc. - Network Switching; VLAN's, Trunks - Firewalls & Routers; Port Forwarding, Routing Side notes - This will be office based and out to end client sites - Driving licence is essential (with minimum points)
Cloud Security Engineer 6 Months (Apply online only) per day (Inside IR35) Hybrid - 1-2 Days per month on-site in London Key Accountabilities Responsible for ensuring the security implementation of GDO projects across T&I and CTIO areas, delivering high quality services and creative solutions across all Cloud hosted solutions. Create Cloud Security Policies and engineer them - Preventive, Detective, Reactive and Forensic Controls. Test Cloud Security Policies. Engineer Security Controls for Cloud-based AI Solutions. Perform end-to-end Cloud Security Assurance for AI Workloads. Engineer Cloud Security Solutions for Container Technology and micro services. Engineer Cloud Security Solutions for Development, Security and Operations (DevSecOps). Engage across multiple functions on a global level to build and deploy DevSecOps for Cloud environments. Perform Threat Modelling for Cloud-based Workloads and Develop Counter Measures. Perform design reviews of new 3rd party Cloud and/or On Prem solutions, products, and services to identify potential risks and recommend appropriate mitigations. Ensure Security overlay of all cloud solutions Work with key stakeholders to develop and apply Cloud Security Policies, Standards and Principles Responsible for monitoring and driving Cloud Security Compliance during project lifecycle Delivering the technical aspects through plan > design > build for project & compliance security testing Responsible for development of solutions to secure architecture requirements and standards. Ensures accurate delivery progress reporting is completed and communicated to relevant stakeholders Knowledge & Experience Certification in one or more cloud vendor offerings such as AWS, GCP, Azure, OCI preferred . CISSP, CCSP, OSCP, SANS or equivalent desirable Specific Knowledge & Experience: Strong hands-on experience in a cloud security environment. This could either be as a cloud security engineer or cloud security specialist within a security team, or as a cloud solutions architect with significant experience of designing, engineering and securing cloud hosted solutions against real-world threats. Strong cloud security engineering and/or architecture experience in the fundamental Cloud Security Domains - Governance, Risk and Control (GRC), Identity and Access Management, Cloud Network and Compute Infrastructure Security, Data Protection (at-rest/in-transit), Workload Security, SIEM, Logging and Monitoring. Experience with Cloud Security Frameworks e.g. AWS Well-Architected, Google Cloud Security Foundations, and/or Open Architecture Frameworks e.g. TOGAF. AI Security Assurance for Cloud-based Services - Familiarity or expertise with AI Security Frameworks e.g. Google Secure AI Framework (SAIF). Experience with engineering Security Solutions for Container Technology and micro services - Kubernetes (GKE, EKS or AKS), ECS or Fargate, Docker, ECR, GCR, etc. Experience with engineering Security Solutions for Development, Security and Operations (DevSecOps). Experience with Cloud Security Posture Management tools - C3M, Prisma Cloud, Rapid 7, CheckPoint (Dome9). Experience with CI/CD tools, Git, GitHub, branching frameworks, and integrating automated security tests with CI/CD pipelines, etc. Knowledge of common cloud connectivity methods and orchestration technologies. Experience with Infrastructure as Code (IaC) and Policy as Code(PaC) - Terraform, CloudFormation, Deployment Manager, CfnNag, CloudFormation Guard, Cloud Query Language, Hashicorp Sentinel Language, Prisma Cloud Resource Query Language, and Monitoring Query Language. Cloud Security Policy Engineering and Testing - create cloud security policy, engineer it, test it and deploy it. Experience Workload Coding Languages & Frameworks - JAVA REST services with Spring, Python, .NET, etc. Threat Modelling Skills with tools such as IriusRisk or similar; experienced at identifying security flaws in cloud solutions via architectural assessment and threat modelling. Experience in Cloud Security Risk Assessment /Cloud Security Assurance. Strong engineering and/or architecture experience in the fundamental Cloud Security Domains - Identity and Access Management, Cloud Network and Compute Infrastructure Security, Data Protection (at-rest/in-transit), Workload Security, SIEM, Logging and Monitoring. In depth knowledge of various Cloud Models - IaaS, PaaS, SaaS, hybrid and multi-cloud models. Familiar with common industry cloud providers - AWS, GCP, Azure, OCI. Practical understanding of industry cloud security principles and their application - NCSC, NIST, CSA. Familiarity with common cloud related compliance Benchmarks - CIS, GDPR, PCI-DSS, ISO27001, ISO27017, ISO27018, TSR, OFCOM. Strong documentation, design and presentation skills with the ability to create management reporting to convey business justifications, architectural designs and work flows. Experience of analysing, assessing and resolving complex technology requirements, problems and issues. Strong experience in designing, integrating and deploying security solutions in a dynamic, high pressure working environment. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
11/11/2025
Contractor
Cloud Security Engineer 6 Months (Apply online only) per day (Inside IR35) Hybrid - 1-2 Days per month on-site in London Key Accountabilities Responsible for ensuring the security implementation of GDO projects across T&I and CTIO areas, delivering high quality services and creative solutions across all Cloud hosted solutions. Create Cloud Security Policies and engineer them - Preventive, Detective, Reactive and Forensic Controls. Test Cloud Security Policies. Engineer Security Controls for Cloud-based AI Solutions. Perform end-to-end Cloud Security Assurance for AI Workloads. Engineer Cloud Security Solutions for Container Technology and micro services. Engineer Cloud Security Solutions for Development, Security and Operations (DevSecOps). Engage across multiple functions on a global level to build and deploy DevSecOps for Cloud environments. Perform Threat Modelling for Cloud-based Workloads and Develop Counter Measures. Perform design reviews of new 3rd party Cloud and/or On Prem solutions, products, and services to identify potential risks and recommend appropriate mitigations. Ensure Security overlay of all cloud solutions Work with key stakeholders to develop and apply Cloud Security Policies, Standards and Principles Responsible for monitoring and driving Cloud Security Compliance during project lifecycle Delivering the technical aspects through plan > design > build for project & compliance security testing Responsible for development of solutions to secure architecture requirements and standards. Ensures accurate delivery progress reporting is completed and communicated to relevant stakeholders Knowledge & Experience Certification in one or more cloud vendor offerings such as AWS, GCP, Azure, OCI preferred . CISSP, CCSP, OSCP, SANS or equivalent desirable Specific Knowledge & Experience: Strong hands-on experience in a cloud security environment. This could either be as a cloud security engineer or cloud security specialist within a security team, or as a cloud solutions architect with significant experience of designing, engineering and securing cloud hosted solutions against real-world threats. Strong cloud security engineering and/or architecture experience in the fundamental Cloud Security Domains - Governance, Risk and Control (GRC), Identity and Access Management, Cloud Network and Compute Infrastructure Security, Data Protection (at-rest/in-transit), Workload Security, SIEM, Logging and Monitoring. Experience with Cloud Security Frameworks e.g. AWS Well-Architected, Google Cloud Security Foundations, and/or Open Architecture Frameworks e.g. TOGAF. AI Security Assurance for Cloud-based Services - Familiarity or expertise with AI Security Frameworks e.g. Google Secure AI Framework (SAIF). Experience with engineering Security Solutions for Container Technology and micro services - Kubernetes (GKE, EKS or AKS), ECS or Fargate, Docker, ECR, GCR, etc. Experience with engineering Security Solutions for Development, Security and Operations (DevSecOps). Experience with Cloud Security Posture Management tools - C3M, Prisma Cloud, Rapid 7, CheckPoint (Dome9). Experience with CI/CD tools, Git, GitHub, branching frameworks, and integrating automated security tests with CI/CD pipelines, etc. Knowledge of common cloud connectivity methods and orchestration technologies. Experience with Infrastructure as Code (IaC) and Policy as Code(PaC) - Terraform, CloudFormation, Deployment Manager, CfnNag, CloudFormation Guard, Cloud Query Language, Hashicorp Sentinel Language, Prisma Cloud Resource Query Language, and Monitoring Query Language. Cloud Security Policy Engineering and Testing - create cloud security policy, engineer it, test it and deploy it. Experience Workload Coding Languages & Frameworks - JAVA REST services with Spring, Python, .NET, etc. Threat Modelling Skills with tools such as IriusRisk or similar; experienced at identifying security flaws in cloud solutions via architectural assessment and threat modelling. Experience in Cloud Security Risk Assessment /Cloud Security Assurance. Strong engineering and/or architecture experience in the fundamental Cloud Security Domains - Identity and Access Management, Cloud Network and Compute Infrastructure Security, Data Protection (at-rest/in-transit), Workload Security, SIEM, Logging and Monitoring. In depth knowledge of various Cloud Models - IaaS, PaaS, SaaS, hybrid and multi-cloud models. Familiar with common industry cloud providers - AWS, GCP, Azure, OCI. Practical understanding of industry cloud security principles and their application - NCSC, NIST, CSA. Familiarity with common cloud related compliance Benchmarks - CIS, GDPR, PCI-DSS, ISO27001, ISO27017, ISO27018, TSR, OFCOM. Strong documentation, design and presentation skills with the ability to create management reporting to convey business justifications, architectural designs and work flows. Experience of analysing, assessing and resolving complex technology requirements, problems and issues. Strong experience in designing, integrating and deploying security solutions in a dynamic, high pressure working environment. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Field Service Infrastructure Engineer / 3rd Line Engineer This role is responsible for all onsite service and support needs for our customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint. This will be ideal with candidates with a background within 3rd line support/Infrastructure support mainly covering Network/Server & limited IT security. Key Duties/Responsibilities - IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware - Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. - Implement and support disaster recovery solutions - Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security - Remote access solution implementation and support: VPN, Terminal Services, and Citrix - System documentation to include system reviews and recommendations - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages - Improve customer service, perception, and satisfaction - Escalate service issues that cannot be completed within agreed service levels - Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc. - Network Switching; VLAN's, Trunks - Firewalls & Routers; Port Forwarding, Routing Side notes - This will be office based and out to end client sites - Driving licence is essential (with minimum points)
10/11/2025
Full time
Field Service Infrastructure Engineer / 3rd Line Engineer This role is responsible for all onsite service and support needs for our customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint. This will be ideal with candidates with a background within 3rd line support/Infrastructure support mainly covering Network/Server & limited IT security. Key Duties/Responsibilities - IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware - Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. - Implement and support disaster recovery solutions - Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security - Remote access solution implementation and support: VPN, Terminal Services, and Citrix - System documentation to include system reviews and recommendations - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages - Improve customer service, perception, and satisfaction - Escalate service issues that cannot be completed within agreed service levels - Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc. - Network Switching; VLAN's, Trunks - Firewalls & Routers; Port Forwarding, Routing Side notes - This will be office based and out to end client sites - Driving licence is essential (with minimum points)
3rd lineLocation: Sheffield area S1Hybrid work patternSalary: £40k - £45k plus benefits IT Support Engineer required by a growing business who offer specialists services, supporting their clients to save the world from climate change. The IT Support Engineer will be joining an expanding team and play a pivotal part in supporting and evolving the IT and Information Systems strategy across the business.The ideal person for this opportunity will If be a confident 3rd line engineer with a passion for Microsoft technologies and cloud-first solutions providing IT technical support across a range of platforms and services. IT Support Engineer tech stack - Microsoft 365 (Exchange, Teams, SharePoint, Power Platform) Azure & Azure AD / Entra ID Intune & Endpoint Manager Windows Server 2016/2019, Hyper-V Active Directory, Group Policy Firewalls, switches, routers, wireless networks Veeam, cloud backup solutions MFA, conditional access, email filtering, web filtering IT Support Engineer profile - Knowledge / experience of Cloud Infrastructure (Azure) and endpoint management Experienced at 3rd line level Previous involvement in IT project based work Excellent troubleshooting skills across servers and networks A proactive self starter with strong communication style Experience of mentoring and supporting junior team members Please note, this role will require periodic travel to other sites to support users.If you'd like to discuss this opportunity in more detail then please call Vicky Heard on or email
10/11/2025
Full time
3rd lineLocation: Sheffield area S1Hybrid work patternSalary: £40k - £45k plus benefits IT Support Engineer required by a growing business who offer specialists services, supporting their clients to save the world from climate change. The IT Support Engineer will be joining an expanding team and play a pivotal part in supporting and evolving the IT and Information Systems strategy across the business.The ideal person for this opportunity will If be a confident 3rd line engineer with a passion for Microsoft technologies and cloud-first solutions providing IT technical support across a range of platforms and services. IT Support Engineer tech stack - Microsoft 365 (Exchange, Teams, SharePoint, Power Platform) Azure & Azure AD / Entra ID Intune & Endpoint Manager Windows Server 2016/2019, Hyper-V Active Directory, Group Policy Firewalls, switches, routers, wireless networks Veeam, cloud backup solutions MFA, conditional access, email filtering, web filtering IT Support Engineer profile - Knowledge / experience of Cloud Infrastructure (Azure) and endpoint management Experienced at 3rd line level Previous involvement in IT project based work Excellent troubleshooting skills across servers and networks A proactive self starter with strong communication style Experience of mentoring and supporting junior team members Please note, this role will require periodic travel to other sites to support users.If you'd like to discuss this opportunity in more detail then please call Vicky Heard on or email
Solutions Engineer (Mid & Senior Level) Highlights Salary: £40,000 - £55,000 (depending on experience) Hybrid Working: Central London office - 3 days per week after probation Opportunity: Join a fast-paced, forward-thinking MSP delivering cutting-edge infrastructure and cloud solutions to creative industry clients Who Are the Company? We are a dynamic Managed IT Services Provider (MSP) supporting a wide range of innovative and creative businesses across the UK. With a reputation for exceptional service and technical excellence, we provide end-to-end IT solutions spanning infrastructure management, cloud migration, and technical consultancy. Our culture is collaborative, fast-paced, and built on a commitment to quality, expertise, and customer success. What You'll Be Doing As a Solutions Engineer , you'll deliver 2nd or 3rd line technical support and lead infrastructure projects across Windows Server and cloud environments. Working as part of a talented technical team, you'll design, implement, and maintain IT solutions that power some of the most dynamic businesses in the creative sector. Key areas include: Acting as an escalation point for complex 2nd or 3rd line issues across Windows, networking, and cloud technologies Delivering infrastructure projects such as migrations, virtualisation, and Azure deployments Collaborating with clients to understand requirements and deliver tailored solutions Mentoring junior engineers and contributing to the continuous improvement of technical processes Ensuring systems are secure, reliable, and optimised for performance What Skills You'll Need Strong hands-on experience with Windows Server , Active Directory , DNS , DHCP , and Group Policy Expertise with virtualisation technologies (Hyper-V or VMware) Practical experience in Microsoft Azure - particularly Azure AD, Virtual Machines, and storage solutions Solid understanding of networking : VLANs, VPNs, subnetting, and firewall configuration Experience with backup and disaster recovery tools (Veeam, Acronis, etc.) Familiarity with endpoint protection and modern security solutions Excellent communication and client-facing skills, with the ability to explain technical concepts clearly (For Senior level) Proven leadership in project delivery or mentoring other engineers If you're passionate about solving technical challenges, working with cloud and infrastructure technologies, and being part of a growing, innovative MSP - we'd love to hear from you. To Apply Please apply through this advert or send your CV directly to , alternatively you can call . By applying, you consent to your application being processed and submitted for this vacancy only. KEY SKILLS - Msp, windows, support, 2nd line, 3rd line, cloud, networking, infrastructure
10/11/2025
Full time
Solutions Engineer (Mid & Senior Level) Highlights Salary: £40,000 - £55,000 (depending on experience) Hybrid Working: Central London office - 3 days per week after probation Opportunity: Join a fast-paced, forward-thinking MSP delivering cutting-edge infrastructure and cloud solutions to creative industry clients Who Are the Company? We are a dynamic Managed IT Services Provider (MSP) supporting a wide range of innovative and creative businesses across the UK. With a reputation for exceptional service and technical excellence, we provide end-to-end IT solutions spanning infrastructure management, cloud migration, and technical consultancy. Our culture is collaborative, fast-paced, and built on a commitment to quality, expertise, and customer success. What You'll Be Doing As a Solutions Engineer , you'll deliver 2nd or 3rd line technical support and lead infrastructure projects across Windows Server and cloud environments. Working as part of a talented technical team, you'll design, implement, and maintain IT solutions that power some of the most dynamic businesses in the creative sector. Key areas include: Acting as an escalation point for complex 2nd or 3rd line issues across Windows, networking, and cloud technologies Delivering infrastructure projects such as migrations, virtualisation, and Azure deployments Collaborating with clients to understand requirements and deliver tailored solutions Mentoring junior engineers and contributing to the continuous improvement of technical processes Ensuring systems are secure, reliable, and optimised for performance What Skills You'll Need Strong hands-on experience with Windows Server , Active Directory , DNS , DHCP , and Group Policy Expertise with virtualisation technologies (Hyper-V or VMware) Practical experience in Microsoft Azure - particularly Azure AD, Virtual Machines, and storage solutions Solid understanding of networking : VLANs, VPNs, subnetting, and firewall configuration Experience with backup and disaster recovery tools (Veeam, Acronis, etc.) Familiarity with endpoint protection and modern security solutions Excellent communication and client-facing skills, with the ability to explain technical concepts clearly (For Senior level) Proven leadership in project delivery or mentoring other engineers If you're passionate about solving technical challenges, working with cloud and infrastructure technologies, and being part of a growing, innovative MSP - we'd love to hear from you. To Apply Please apply through this advert or send your CV directly to , alternatively you can call . By applying, you consent to your application being processed and submitted for this vacancy only. KEY SKILLS - Msp, windows, support, 2nd line, 3rd line, cloud, networking, infrastructure
Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company's IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices. Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments. Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership. Drive solution design, IT operations, and network security in an enterprise-level setting. Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment. Work within a customer-facing role, ensuring IT systems align with business needs. Participate in infrastructure transformation initiatives, aligning with enterprise-level standards. Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements Proven experience in senior infrastructure and security engineering roles. Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment. Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus). Experience in solution architecture, IT operations, and infrastructure design. Practical experience in cybersecurity, system design, and infrastructure architecture. Capable of rolling up sleeves and leading projects from conception to implementation. A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we'd love to hear from you!
10/11/2025
Full time
Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company's IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices. Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments. Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership. Drive solution design, IT operations, and network security in an enterprise-level setting. Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment. Work within a customer-facing role, ensuring IT systems align with business needs. Participate in infrastructure transformation initiatives, aligning with enterprise-level standards. Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements Proven experience in senior infrastructure and security engineering roles. Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment. Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus). Experience in solution architecture, IT operations, and infrastructure design. Practical experience in cybersecurity, system design, and infrastructure architecture. Capable of rolling up sleeves and leading projects from conception to implementation. A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we'd love to hear from you!
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