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Job Description: JOB TITLE: Active Directory Support Specialist LOCATION: Client Site Aldermaston - Onsite 5 days per week (occasional WFH possible) SECURITY CLEARANCE: DV or willing to undergo DV vetting ROLE OVERVIEW: The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives.You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures.In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements.A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust-driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement.The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV-level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental.Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. KEY RESPONSIBILITIES: Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. ESSENTIAL SKILLS & EXPERIENCE: 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). DESIRABLE SKILLS: Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

BCN Group Ltd is seeking a 2nd Line Support Consultant in Northern Ireland with occasional travel to client sites. The role focuses on delivering email and telephone based technical support to a broad client base, resolving and escalating issues to meet SLAs. The ideal candidate will have MSP experience and be able to develop the team's technical knowledge while communicating clearly with customers and account managers. An emphasis on customer service and IT passion is essential.

Position We are looking for a 2nd Line IT Support Engineer to join our Managed Services team. You will act as a key escalation point for 1st line, owning incidents, service requests and change through to resolution and delivering a high standard of technical support across our customer base. This role is ideal for someone who enjoys problem solving, working with modern Microsoft technologies, and contributing to continual service improvement within an MSP environment. Who we are Mintivo is a Cloud-first Managed IT Service Provider based in Chippenham. Mintivo has grown % year on year. We have assembled a strong Board of Directors and Senior Leadership Team; built an incredible workforce, and have an extremely high reputation, winning multiple awards since our launch in 2018. With customers in a variety of sectors, this role is a fantastic opportunity to join a high-growth organisation that truly values both employees and customers as well as providing a huge amount of future career opportunities. What we offer People & Culture is the heartbeat of Mintivo. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. isn't just a cliched hashtag made up for social media - it's a true reflection of what it's like to work for us. Salary range up to £33,000 per annum, experience based and benchmarked in our industry and region Unlimited holiday Private Healthcare Performance and salary reviews Enrolment into the Mintivo Academy, aimed on your training and development needs with time available to complete during working hours Access to online courses, work related plus more, all at your fingertips Auto Enrolment pension scheme Staff and Customer referral scheme Great working atmosphere and balanced work environment - we are high performance and we take good care of each other Employee socials and events run by our Social Committee On site lounge area and Minchester bar Lots of cake and fruit And of course, you get to work for a fast-growing, modern, market leader like us! Main Duties Technical Support & Escalations Provide 2nd line support for incidents and service requests escalated from 1st line Troubleshoot and resolve issues across: Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) Azure AD / Entra ID Windows 11 and Windows Server Networking (DNS, DHCP, TCP/IP, VPNs, firewalls) Perform root cause analysis and implement permanent fixes Liaise with 3rd line engineers where required Managed Services Delivery Manage tickets within SLA targets using the PSA system Proactively identify recurring issues and recommend improvements Carry out scheduled maintenance, patching, and system health checks Complete regular onsite visits for tier 1 clients. Security & Compliance Support endpoint security, MFA, Conditional Access, and backup solutions Assist with Cyber Essentials / security best practices Identify and elevate potential security incidents appropriately Documentation & Knowledge Sharing Create and maintain technical documentation and knowledge base articles Provide feedback and mentoring to 1st line engineers Contribute to service improvement initiatives and automation where possible Essential Skills & Experience Essential Previous experience in a 2nd Line IT Support role, within an MSP Strong knowledge of Microsoft 365 and Windows environments Experience supporting multiple customers and managing priorities Confident troubleshooting hardware, software, and network issues Excellent customer service and communication skills Experience with Azure / Intune / Endpoint Manager Familiarity with RMM and PSA tools (e.g. HaloPSA, Autotask, ConnectWise) Desirable Exposure to VoIP, firewalls (Fortinet, Sophos, Meraki), or backups IT certifications (Microsoft, CompTIA, ITIL) Personal Attributes Methodical and calm under pressure Strong problem solving mindset Takes ownership and sees issues through to resolution Passionate about technology and continuous learning Qualifications No formal qualifications are required but it is important that you have some relevant technical skills and experience. Who you are Excellent customer service is at the heart of what we do - you have an enthusiastic 'can do' attitude who will be a welcomed addition to a positive team in a great environment. You have a willingness to learn from others while striving to benefit and add value for our customers. You will be keen to learn and progress. Notes 37.5 hours a week Mon-Fri. Due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required needs to be considered. This role requires a DBS and BPSS security checks. Mintivo Ltd are committed to securing the best talent regardless of gender, race, religion, age, sexual orientation, marital status, disability or any other characteristic that makes you, you. Please only apply if you have the Right to Work in the UK. Talent Team at Mintivo People & Culture Manager

Mintivo Ltd in Chippenham is seeking a 2nd Line IT Support Engineer to join our Managed Services team. You will act as a key escalation point for 1st line, owning incidents, service requests and change through to resolution and delivering a high standard of technical support across our customer base. This role suits someone who enjoys problem solving, working with Microsoft technologies and contributing to continual service improvement within an MSP environment.

Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. For someone who enjoys combining technical problem solving with helping people, this role offers the chance to contribute to something bigger than day to day support, playing a key part in helping the organisation grow and operate effectively. Requirements This role involves onsite working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. Essential experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll likely bring experience in: Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What we offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Job title: 2nd Line Support Consultant Reports to: Operations Manager Location: Northern Ireland based with occasional travel to client sites Hours: Monday to Friday, 37.5 hours per week Salary: Up to £35k + BCN benefits About BCN: At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology to its full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre - building client relationships for life and fostering a culture where our people thrive. We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation. Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for. We are delighted you are on this journey with us! Focus of the role: BCN Group have an opportunity for an experienced 2nd Line Support Consultant to join our service desk team. The role will act as an escalation point for 1st line engineers, you will be responsible for providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs. Our ideal person will be an experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing the support team's technical knowledge and be able to communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential. Responsibilities: Providing 2nd line technical support for hardware and software issues. Ensuring all calls are logged into the helpdesk system and having ownership that all progress notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers. Take ownership of incidents assigned to you and manage them through to resolution. Ensure that any technical or operational issues on a service ticket are escalated efficiently. Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems. 'Hands on' problem solving approach; solving problems within strict SLA timeframes. Provide on site support for customers as and when required. Delivering exceptional customer service and demonstrating the ability and desire to go 'above and beyond' for our customers. Person, Skills & Experience: Microsoft Windows server (2016 and 2019, 2022, and 2025) O365 and its complimentary addons (OneDrive, Teams, Flow, Planner etc) Strong troubleshooting experience with one or more of the following: Azure, Hyper V/VMware, Intune/MDM, Exchange, SQL Server, SharePoint, Storage (SANs & NAS), Antivirus (particularly Defender, Webroot & Sophos), Firewall fundamentals (Fortinet/SonicWall), Networking fundamentals (managed switching, VLAN's) Excellent general hardware/software troubleshooting and problem solving skills Advanced virtualisation troubleshooting (Hyper V/VMware) Advanced firewall troubleshooting (Fortinet/SonicWall) Advanced networking skills Advanced Intune/MDM skills Storage troubleshooting (SANs & NAS) Advanced Exchange troubleshooting Advanced SQL Server troubleshooting Must have your own vehicle and a UK clean drivers licence with business use insurance Why BCN? The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy. Competitive salary with the ability to progress. 23 days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more. Life assurance. Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Balancing work, life, and fitness can be challenging, so we offer a free on site gym at our Manchester and Leeds locations to make it easier to stay active. Long service recognition to celebrate all the milestones. Beer (or soft drinks) and Pizza Thursday's, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

IT Field Technician (2nd/3rd Line Support) - West Country (M5 Corridor) Location: Covering the M5 Corridor from Birmingham to Exeter, including Devon & Cornwall Salary: £32,500 - £38,000 Basic (dependent on experience) Benefits: Company Car or £6,000 Car Allowance, Mobile Phone, Laptop, Pension Scheme, Perkbox, Uniform, with the opportunity to join a Private Medical Scheme. The Opportunity Are you an experienced IT Support Engineer looking for a varied field-based role where no two days are the same? We're recruiting on behalf of a well-established, award-winning Managed IT and VoIP Solutions provider that continues to experience impressive growth across the UK. Due to continued expansion, they're looking to appoint a customer-focused IT Field Technician to support clients throughout the West Country. This is an excellent opportunity to join a business that genuinely invests in its people through ongoing training, career progression and exposure to a wide range of modern Microsoft technologies. The Role Reporting to the IT Service Manager, you'll provide onsite and remote 2nd and 3rd Line support to a diverse customer base across the M5 corridor, from Birmingham through to Exeter, Devon and Cornwall. As a trusted technical specialist, you'll be responsible for resolving complex IT issues, building strong customer relationships and ensuring clients receive an exceptional level of service. This is a hands on, customer facing position requiring regular travel, occasional overnight stays and the flexibility to support customers outside of standard business hours when required. Key Responsibilities Deliver high quality onsite and remote 2nd/3rd Line IT support. Diagnose, troubleshoot and resolve hardware, software and network issues. Act as the technical escalation point for customer support queries. Build strong relationships with customers through regular onsite visits. Ensure service levels are consistently achieved in line with SLAs. Install, configure and support Microsoft infrastructure and cloud technologies. Maintain accurate customer documentation, licensing and asset records. Work proactively with the wider IT and Sales teams to identify improvement opportunities. Provide advice on best practice, security and future technology solutions. What We're Looking For You'll have at least 2 years' experience in a 2nd or 3rd Line IT Support role, ideally within a Managed Service Provider (MSP) environment, together with excellent communication skills and a genuine passion for delivering outstanding customer service. Technical Skills Experience with most of the following: Microsoft Windows Server 2016/2019/2022 Windows 10 & Windows 11 Microsoft 365 Administration Microsoft 365 migrations and tenant deployments Microsoft Entra ID Active Directory & Azure AD Connect Microsoft Intune (MDM & MAM) Microsoft Defender Suite Networking including routers, switches and firewalls WatchGuard Firewalls (preferred) Backup and Disaster Recovery principles RMM platforms such as Datto or TeamViewer Helpdesk systems such as Autotask VoIP solutions (3CX experience advantageous) General networking and connectivity troubleshooting About You You'll be someone who enjoys working independently whilst taking ownership of customer issues from start to finish. You'll also possess: Outstanding customer service skills Strong troubleshooting and analytical ability Excellent verbal and written communication skills A proactive, can do attitude Professional presentation and approach The ability to prioritise a busy workload Full UK Driving Licence Flexibility to travel throughout the region, including occasional overnight stays If you're an ambitious IT Engineer looking to join a successful business where your technical expertise is valued and your career can develop, we'd love to hear from you. SER-IN

Senior 2nd Line IT Support Engineer Location: London (Hybrid Working) Salary: £37,000 - £43,000 per annum (DOE) Are you an experienced 2nd Line IT Support Engineer looking to take the next step in your career? We're recruiting on behalf of a well-established and growing Managed Service Provider seeking a Senior 2nd Line Engineer to join their technical team. This is an excellent opportunity for someone who enjoys solving complex technical issues while developing their 3rd Line infrastructure skills. You'll work alongside experienced engineers, gaining exposure to a wide range of technologies with clear progression opportunities and ongoing investment in professional certifications. The Role As a Senior 2nd Line Engineer, you'll act as a key escalation point for the Service Desk, taking ownership of more complex technical issues while supporting a diverse client base. You'll bridge the gap between 2nd and 3rd Line, working on both BAU support and infrastructure projects. Key Responsibilities Provide high-quality 2nd Line technical support to a range of business clients. Troubleshoot and resolve complex desktop, server and network issues. Escalate and collaborate with the 3rd Line team where required. Assist with infrastructure upgrades, migrations and project work. Support Microsoft 365 environments, Azure and Windows Server technologies. Maintain excellent customer service and regular client communication. Produce clear technical documentation and update service tickets. Mentor junior engineers where appropriate and share technical knowledge. Technical Skills We're looking for experience with a number of the following: Microsoft 365 Azure Active Directory / Entra ID Windows Server Active Directory & Group Policy Exchange Online Intune Networking (DNS, DHCP, TCP/IP, VLANs) Hyper-V and/or VMware Backup solutions Endpoint security solutions Experience working within an MSP environment is highly desirable. What's on Offer? Salary of £37,000 - £43,000 depending on experience. Hybrid working. Clear career progression into a 3rd Line Infrastructure Engineer position. Funded training and industry-recognised certifications. Exposure to enterprise technologies and exciting infrastructure projects. Supportive and collaborative technical team. Opportunity to work with a diverse portfolio of clients. Company pension and additional employee benefits. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com.

Senior Infrastructure Engineer Microsoft Cloud Azure Networking Projects Future Head of Technology Projects Opportunity Location: London Bridge (Hybrid) Salary: £55,000 £65,000 DOE + Benefits About Veritas Workspace Solutions Veritas Workspace Solutions is a growing technology company delivering Managed IT Services, Cyber Security, Communications, Connectivity, Print Management and Business Automation solutions to businesses across London and the South East. Our technical division is entering an exciting new phase of growth. We're investing heavily in our people, technologies and service delivery, creating an opportunity for an experienced Senior Infrastructure Engineer to play a key role in shaping the future of the department. This isn't a role where you'll spend every day firefighting tickets. We're looking for someone who enjoys designing solutions, delivering projects, mentoring engineers and becoming a trusted technical adviser to our clients. For the right person, there is a genuine pathway into a future Head of Technology Projects position. The Role You'll be the senior technical escalation point for our Service Desk while leading infrastructure and cloud projects across our client base. Working closely with the Directors, you'll help define technical standards, improve internal systems and contribute to the future direction of our technology division. This is a hands on technical role with significant client interaction and project delivery. Responsibilities Act as the senior technical escalation point for complex infrastructure issues. Design, implement and support Microsoft 365 and Azure environments. Lead cloud migrations, server upgrades and infrastructure refresh projects. Design and support secure networking solutions, including firewalls, switching, VLANs, VPNs and wireless infrastructure. Manage Microsoft Entra ID, Intune, Conditional Access and identity security. Support virtualisation platforms including VMware and Hyper V. Configure backup, disaster recovery and business continuity solutions. Deliver cyber security best practice including Microsoft Defender, Huntress, vulnerability management and security hardening. Produce technical documentation and maintain high implementation standards. Mentor 1st and 2nd Line Engineers, supporting their technical development. Work closely with clients as a trusted technical adviser. Essential Skills Minimum five years' experience within an MSP or managed services environment. Strong Microsoft 365 administration, Azure infrastructure and cloud services, Microsoft Entra ID and Intune. Windows Server, Hyper V and/or VMware. Advanced networking including TCP/IP, DNS, DHCP, VLANs, VPNs and routing. Firewall experience (Meraki, Fortinet, Sophos, SonicWall or similar). Backup and disaster recovery technologies. Excellent troubleshooting, communication and documentation skills. Full UK driving licence. Desirable Skills Microsoft Azure certifications, Microsoft 365 certifications, Cisco or Meraki networking. Microsoft Defender XDR, Huntress, Sentinel or other SIEM/XDR platforms. PowerShell automation, SharePoint migrations, Azure Virtual Desktop. Cyber Essentials and security compliance. What We Offer £55,000 £70,000 depending on experience. Hybrid working, company pension and ongoing Microsoft training and certification funding. Exposure to modern enterprise technologies and involvement in high profile infrastructure and cloud projects. A genuine opportunity to influence technical strategy. Clear pathway to Head of Technology Projects for the right individual. About You You're an experienced infrastructure engineer who enjoys solving complex technical challenges and takes pride in delivering high quality solutions. You're commercially aware, communicate confidently with clients and colleagues, and want more than just another support role. You want to influence technology decisions, mentor engineers and help build an exceptional technical team. If you're looking for an opportunity where your expertise will genuinely shape the future of a growing technology business, we'd love to hear from you.

Network Engineer Location: Huntingdon, UK Clearance: High DV 'Developed Vetting' You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, supporting Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers conduct reactive and proactive maintenance on High Side systems and may occasionally support lower classification systems. They respond to escalations from 2nd Line Engineers and other Resolver Groups, performing advanced troubleshooting, diagnosing and rectifying issues as they arise. They develop technical solutions to complex problems and liaise with stakeholders at all levels, ensuring issues are resolved within SLA levels and KPI targets are met. Essential Requirements Software Defined Networking experience with VMware NSX. Thorough and demonstrable understanding of Cisco Enterprise LAN environments at 3rd line support level, ideally CCNP and CCDP level. Focus on Secure LAN environments, including security boundaries and rulesets. Good understanding of WAN connectivity and routing protocols, and experience managing virtual and physical networking solutions. Hands on experience troubleshooting Layer 2/3 switching and routing. Hands on experience configuring and troubleshooting VPC, VDC, STP, BGP, OSPF and other key mainstream protocols. Hands on experience configuring and troubleshooting Sidewinders and ASAv firewalls on ISR, 6800, 3750, 3850 series platforms. Hands on experience configuring and troubleshooting Fortigate, SonicWall, Palo Alto, ForcePoint, ASAv and Juniper firewalls. Excellent communication and organisational skills, independent and comfortable with autonomous working. Ability to tackle complex problems and incidents. Experience in ITIL ICT service delivery on critical infrastructure. Experience working under pressure to meet deadlines while handling multiple priorities. Experience in patch management including analysis and deployment. Key Duties System Support & Ticket Resolution - Utilise technical expertise to keep the Core Network estate online and running smoothly, ensuring timely incident handling in line with KPI/SLA. Problem Resolution - Work with other resolver groups, manufacturers, users and suppliers to perform root cause analysis and provide technical solutions to complex problems. Maintenance - Complete and record periodic maintenance of all systems, utilising Periodic Preventative Maintenance (PPM) and routine upgrading activities to stay ahead of obsolescence. Documentation - Maintain and create documentation of system configuration changes and accurately record work in SD+. Resource Movement - Assist in the configuration, installation and deployment of infrastructure components. Participation in Projects - Engage in infrastructure related projects and CRs, contributing to implementation build, testing phases. Key Competencies Communications - Verbal, written including technical documentation. Collaboration - Working with other SMEs, Users & Resolver groups to ensure efficiency. Adaptability and Flexibility - Able to change focus under changing situations. Technical Expertise - Ability to troubleshoot and fault rectification variety of issues. Attention to Detail - Including written and work carried out. Customer Service - Excellence in customer service. Teamwork - Build effective internal and external relationships. Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Flexible benefits (life assurance, health schemes, gym memberships, annual buy and sell holidays and cycle to work scheme) Flexi Time Diversity and Inclusion We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know and we will respond in a way that best fits your needs.

Windows 11 Deployment Engineer - £170 per day Duration: 3-6 months initially, with extension to follow. Start date: ASAP. Location: Central London, near Regent's Park. Standard hours: Monday to Friday 9am 5pm. Contractor: Limited Company or Umbrella. Overview We are looking for proactive and customer-focused Windows 11 Deployment Engineers to support users through a Windows 11 migration in Central London, near Regent's Park. Role As a Windows 11 Deployment Engineer, you will provide hands on support to users as they transition to Windows 11. Working in a team, you'll deliver a high quality, white glove service, ensuring minimal disruption and a smooth experience for all users. Deployments will range from one to one sessions to classroom style setups for larger groups. Responsibilities Deliver a user-friendly and professional deployment experience, ensuring a smooth transition to Windows 11 Conduct both individual and classroom-style deployments Troubleshoot and resolve any technical issues to ensure minimal downtime Work closely with internal teams to ensure deployments are completed efficiently and effectively Provide clear guidance and updates to end users throughout the migration process Contact third party suppliers to resolve post migration issues Requirements Experience of Windows migrations or deployments Strong customer service skills with a user first mindset Good knowledge of Office 365 and Microsoft technologies A positive, problem solving approach with excellent communication skills Previous experience as a Windows Deployment Engineer or 2nd Line Desktop Support Engineer Basic Check DBS

Aerial Direct Limited in Fareham is seeking a 2nd Line Service Desk Engineer to join their Service Delivery team. The role involves resolving escalated customer issues while delivering outstanding service across IT and Telecoms. With opportunities for career growth in a supportive environment, candidates should have technical skills including SIP configuration, networking, and experience with Microsoft 365 migrations. Perks include rising holidays and a company pension scheme.