170 jobs found

We're Hiring: 1st & 2nd Line IT Technicians We're working with a well-established client, based near Redhill, who are looking to expand their IT support team with the addition of both 1st Line and 2nd Line Technicians. This is an excellent opportunity to join a forward-thinking company that values its people and supports career development. About the Roles: You'll be part of a busy IT support environment, helping to ensure smooth day-to-day operations for users across the business. Whether you're just starting your IT career or looking to take the next step, there's a place for you here. 1st Line Technicians will handle front-line support, logging and resolving technical issues, assisting users with hardware and software problems, and escalating more complex issues when necessary. Salary: 25,000 - 28,000 depending on experience. 2nd Line Technicians will take on more advanced troubleshooting, supporting infrastructure and systems, and working closely with senior IT staff on escalations and projects. Salary: Up to 45,000 depending on experience. What We're Looking For: Prior experience in a 1st or 2nd line support role Strong troubleshooting and communication skills A proactive, can-do attitude with a willingness to learn Ability to work well independently and as part of a team Why Apply? Competitive salaries based on experience Supportive working environment with opportunities to grow Convenient location near Redhill Performance Based Bonus Comprehensive Company Pension Wellness Perks: Access to on-site and local gym facilities If you're passionate about IT and ready for your next challenge, we'd love to hear from you. Refer a friend and earn up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME14830

Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Milton Keynes area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Milton Keynes - you will be working with different schools therefore must be able to drive. Salary: £28k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!

2nd Line Technician Location: Ringwood, Hampshire, BH24 + Hybrid home working Salary: £25,000 - £28,000, DOE + Profit Share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent Join us as a 2nd Line Technician Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Benefits The Package: • Ongoing training and support. • Company Profit Share (first £3,600 is tax free). • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking. • Hybrid Working. • Progression Opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 2nd Line Technician The Role: We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be: • Receiving technical escalations from 1st Line. • Performing routine maintenance checks and updates. • Supporting the 1st line team and knowledge sharing. • Progressing and closing incidents and requests. • Liaising with internal and external customers. 2nd Line Technician - Skills & Experience: • A good knowledge of IT troubleshooting and problem solving. • Experience within an IT customer service environment. • Taking responsibility for your workload. • Be helpful and approachable. • Excellent time management skills. • Good communicator. • Working knowledge of ITIL. This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.

IT Technician, Thatcham, up to 35k + benefits Do you want to work at a lovely campus, providing quality IT support and implementing new technology services? Are you personable, get on with people well and able to fix and maintain an array of IT solutions from WAN/LAN, Microsoft Office, Windows and work within an ITIL environment? This role is fully on-site at a beautiful campus where you have access to a gym, swimming pool and other facilities in your spare time. There is a good benefits package with 25 days holiday. There may be occasional half day Saturdays and some evening work, depending on events. You will be responsible for ensuring the smooth operation of all desktops, laptops, tablets, smart devices, operating systems, and applications used by staff and students across the school, including classrooms, libraries, and other student areas. You will monitor the IT service desk, resolve operational problems, manage change requests, and provide necessary training and technical support along with taking ownership of incidents to ensure timely resolution. In addition, as the IT technician you will oversee the IT Change Management process, ensuring that requested changes are properly evaluated and communicated, acting as escalation for complex issues, maintain and develop standard operating procedures, and control service updates. The role also involves supporting compliance-based assessments, managing service capacity, availability, and continuity, maintaining the IT asset inventory, and owning Key Performance Indicator (KPI) targets for continual improvement. You will also support all IT-related projects, You would need to have worked in a similar IT support role, be it 2nd line, on-site, field technician, IT Technical, IT Support analyst, first or second line engineer, VIP support or other IT or Technology Support position providing on-site support. You will likely have a degree or education in computer systems, infrastructure, or a related field, with at least a couple of years of experience in ITIL-based technical delivery and support. MIEE and MCE certifications are required but can be obtained if you don't have them already. You should be familiar with industry standards, service desk operations, and remote assistance tools like TeamViewer and Teams, with skills in Windows desktop administration, Microsoft Office, LAN/WAN maintenance, audio-visual solutions, and IT security.

Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Aylesbury area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Aylesbury - commutable from Milton Keynes, High Wycombe, Oxford, Leighton Buzzard, Salary: £24k- £30k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support capacity. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!

An experienced Senior IT Technician is needed to join our team at Levett Consultancy on a full-time permanent basis. We are excited to be recruiting for a Senior IT Technician, providing 2nd line technical support for our UK customer base, working from our Ongar (near Chelmsford) and Ipswich offices. This role offers an opportunity to deepen your expertise in Google and Microsoft technologies within a challenging and rewarding environment. About Us: Levett Consultancy is a dynamic SME specialising in driving digital transformation through cloud technology. As Microsoft and Google Partners, we deliver exceptional IT solutions, fostering long-term partnerships and empowering organisations. Our collaborative and innovative culture is guided by our core principle: "Keeping Technology Simple." Our offices in Ongar and Ipswich provide professional working environments where you'll collaborate with our talented team while building strong relationships with our clients. This is an excellent opportunity to progress your career with a well-established company! Ideal Candidate Profile: We seek a proactive, communicative individual with diverse technical skills and a passion for exceeding customer expectations. The position is ideally suited to a 1st line technician wanting to progress their IT career. Essential Experience, Skills, and Knowledge: Minimum 3 years of 1st/2nd line support experience with strong troubleshooting abilities Proficiency with ITIL service desks for effective ticket management Strong experience with Windows Server including Active Directory, Group Policy, DNS, and DHCP Experience supporting various client devices including Windows, Apple, and ChromeOS Solid understanding of LAN, WAN, and Wi-Fi environments Ability to efficiently troubleshoot and resolve software and hardware issues Experience managing Google Workspace and Microsoft 365 environments Experience configuring and installing network printers and other hardware Experience in an education setting is desirable but not essential Personal Qualities: Team player with a customer-centric approach Strong problem-solving and communication skills Organised, adaptable, and goal-oriented Eagerness for continuous learning Desirable Qualifications (Minimum Two): CompTIA A+ CompTIA Network+ Google Workspace Administrator Google Workspace Deployment Specialist Microsoft Certified Expert/Associate CCNP Routing & Switching Sophos Certified Engineer Benefits: Competitive salary between £25,000 - £27,000 per annum Comprehensive company-funded training tailored to your development 35-hour working week Company pension scheme Health care benefits Professional development opportunities Collaborative and innovative working culture Opportunity to work with leading cloud technologies Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; IT Support Technician, Systems Administrator, IT Support Engineer, Technical Support Specialist, Network Technician, Desktop Support Engineer, IT Helpdesk Technician, Cloud Support Engineer will also be considered.

2nd Line Support Technician Bournemouth Competitive Salary + Benefits Are you an IT enthusiast with a passion for problem-solving and helping others? Do you enjoy working with a dynamic team, tackling challenges and supporting a wide range of technology? If you thrive in a fast-paced, varied environment, we want to hear from you! Rubicon s client is a growing firm within the legal sector, known for its forward-thinking approach to technology. Their IT team is looking for a 2nd Line Support Technician to join their Bournemouth office and provide technical expertise to 200 users across multiple sites. If you are proactive, solution-oriented and enjoy troubleshooting, this role offers plenty of opportunities to learn, grow and develop your IT career. As 2nd Line Support Technician , you ll benefit from: Enhanced holiday allowance + Christmas Shutdown Enhanced pension contributions (1-2% of salary) Flexible working options and some remote working available Enhanced Maternity, Paternity, and Adoption leave Profit Sharing Programme Cycle to Work scheme and free daily beverages Retail discounts, financial planning services, and more! As 2nd Line Support Technician, your key responsibilities will include: Troubleshooting and resolving 1st and 2nd line IT support queries for users Supporting users with hardware, software and network issues, including Microsoft and Mac OS Managing user accounts and devices using Intune and ensuring security protocols are followed Delivering IT training to users and troubleshooting system-related problems Collaborating with the IT team on projects and escalations for advanced issues As 2nd Line Support Technician, your skills and experience will include: 3+ years in IT support with a strong background in 2nd line support Proficiency in Microsoft and Mac operating systems, Office 365, Active Directory and network troubleshooting Familiarity with virtualisation technologies (VMware) and cloud services (Azure, Exchange, OneDrive) Strong communication and customer service skills, particularly with VIP support A proactive, calm, and patient approach, with a passion for teaching and continuous learning If you re looking for a fast-paced, challenging role where you can grow your IT expertise and make a difference within a supportive and fun team, apply today! Directly apply to this 2nd Line Support Technician advert or call Ellie at Rubicon to discuss further.

Our client is looking for an experienced IT Technician to join their growing multi-brand business. Working as part of the internal IT team providing 1st, 2nd and 3rd level end user support from desktop to major applications and infrastructure along with system support on our internal and external owned infrastructure across multiply countries and offices. Manage, support design and deliver of end-to-end solutions, using a variety of Microsoft cloud, connectivity and third-party solutions and/or partners. The ideal person will be highly resilient, able to remain calm and stable under pressure and have excellent interpersonal skills to provide support for our internal end users and applications investigating troubleshooting & resolving issues. Job Purpose: To provide 1st, 2nd and 3rd Level end user and system support Communicating with the users needing support will be either direct, remote access, e-mail or by the telephone Set up & Support clients with applications such as Microsoft 365 Install and administrate servers, laptops and PCs including operating systems and applications Working and managing, when necessary, with 3rd party support suppliers and contractors to fulfil company requirements and projects Perform system backups and recovery Configure and maintain the company's end points and operating systems to comply with corporate polices Provide support in Project Management and Delivery from a Solution design, peer review & client liaison perspective Resolving technical problems as they arise Maintaining the security and integrity of the company's IT systems. Maintain accurate departmental / client records, including hardware assets and software licenses Ensure that software license terms are not breached Experience & proven hands-on knowledge: Managing end users (includes MACD; move, add, change & delete) with local PC configurations Understand and working knowledge looking after LANs, WANs WLANs. Configuring DHCP and DNS Understand the setup and maintenance of network cabling and rack design Including the configuration of switches and routers Excellent Communication skills Desktop Support Laptop/PC builds Android / iOS Tablet & mobile phone deployments Experience of helpdesk ticket system Microsoft Windows 10/11 /Microsoft Office Support / Microsoft Office365 SharePoint Administration & Support / Microsoft Office 365 Administration / Microsoft Intune (Endpoint Manager / Microsoft Entra (Azure AD) Troubleshooting Printers & Internet connectivity Network design and implementation including Installation of CAT 6 networks (installing structured cabling) Natural aptitude for troubleshooting and problem solving, with the ability to resolve network issues of varying complexity Qualities and Skills Required: Excellent written and spoken English Commercial awareness Good administration, planning and organisational skills (to work to deadlines and prioritise own workload). Change, Incident & Problem management. Highly focused on attention to detail and quality orientation Creative and lateral thinking, idea generating for process improvement and able to implement Ability to work on multiple tasks in isolation and within a team Highly resilient, remaining calm and stable under pressure Excellent communication and interpersonal skills A positive and proactive attitude A flexible approach and enthusiastic manner Willing and able to travel to other locations when required Identifies new areas and business processes where Office 365 could be deployed while developing and manages an auditing process for the Office 365 ecosystem for both internal and external customers Package: Up to 31,000 + Package + Benefits Benefits: Employee discount Free parking Health & wellbeing programme On-site parking Store discount Working hours Monday to Friday (9am to 5pm) Role requres a drving licence By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database, and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.

Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Aylesbury area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Aylesbury Salary: £24k- £30k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!

On-site Support Technician On-Site Support Technician Scarborough North Yorkshire £25,000 - £28,000 Vital York is currently seeking an experienced Technician who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers to join an expanding team supporting a School in Scarborough. This role will involve supporting a secondary school where you will be the liaison between your schools and Vital York, ensuring that they are kept informed about the products and services Vital York can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, is it essential you have excellent communication and organisational skills as you need to liaise with the school senior management team on a regular basis. Our ideal candidate should have at least 1-2 years experience in working in a previous ICT Technician or 2ndsupport role in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: To provide ICT technical support to the school. You will ensure a high level of customer service is always maintained in a professional and efficient manner within the agreed timescales and SLA s. Providing accurate technical solutions to queries and incidents; escalating to managers or other teams as required to meet the agreed SLA targets. To manage and maintain the school s ICT equipment including overseeing the general health of equipment and devices. Completing replacement hardware when required. Installation, configuration and deployment of equipment. General basis ICT support such as password changes, printer issues and set ups. To manage expectations of the school, keeping them informed and up to date with progress. Proactively monitoring and prioritising IT problems and escalating where necessary. To demonstrate a willingness to work flexibly, sometimes outside of normal core hours, in response to service demands as agreed with the Head Teacher and/Vital York To contribute to the ethos of the school, in all areas of contact and responsibility, in relationships with staff and pupils. To perform such other tasks as may reasonably be required by the Head Teacher or Senior Leadership Team. Skills/Abilities: Ideally an understanding of Windows 10 & 11, wireless networks, Smooth wall, IOS devices, MDM, Google Workspace Experience in working closely with customers and providing excellent customer service Sound technical ability The ability to learn quickly and exercise initiative Effective management of time and workload The ability to communicate effectively both verbally and in writing. The ability to problem-solve quickly and effectively The role is offered on a 6-month contract and the successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £25,000 - £28,000 FTE negotiable for the right person, Benefits include pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, The Transforming Learning Group, which provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have seven brands under the TLG umbrella Vital York, turn IT on, School ICT Services, SalamanderSoft, Locker, GDPR Sentry and SBM Between the Seven brands we provide services to over 5,000 schools across England and employ over 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Vital York is a friendly and supportive place to work where people feel trusted and respected. REF-(Apply online only)

Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Chester, Cheshire Salary: up to 27,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You'll work in a fast-paced environment, supporting a range of businesses with their IT needs. MSP Experience is highly desired What you'll be doing: Providing 1st line support via phone, email, and remote tools Troubleshooting hardware, software, and network issues. Escalating complex cases to senior engineers when necessary. Contribute to the development of knowledge based articles Managing support tickets and ensuring timely resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role. Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN/DNS/DHCP), understanding of routers & switches Excellent problem-solving and communication skills. Ability to work under pressure and manage multiple tasks. Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus. Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration. Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Role: 1st/2nd Line IT Support Location: West Brom Salary: 28,000 Are you ready to take your IT career to the next level? We are seeking a dedicated and enthusiastic individual for a 1st/2nd Line IT Support role within a dynamic managed service provider (MSP) based in West Bromwich. This is an exciting opportunity that blends office presence with hybrid working flexibility, perfect for those who thrive on variety and wish to gain hands-on experience with multiple technologies. Responsibilities: Provide first-class support as part of our helpdesk team Troubleshoot technical issues across diverse systems Collaborate closely with senior technicians on complex matters Technical Skills Required: 365 and Exchange Azure AD/Entra server support networking knowledge (desirable) service desk experience This position offers not just another job but also serves as an excellent chance for personal growth by getting hands-on experience across numerous platforms under mentorship from seasoned professionals-all this while enjoying the benefits of hybrid work arrangements! If this sounds like it could be your ideal fit, we look forward to seeing how you can contribute towards advancing technology services alongside us! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

We have an exciting opportunity for a 2nd Line IT Engineer & Team Lead to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 42 candidates for this client within the past 5 years, 31 are still with the company too! They retain their staff due to the excellent culture and progression opportunities. As the 2nd Line IT Engineer & Team Lead, you will be leading one other IT Technician, you will be hands-on while leading a small team. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This 2nd Line IT Engineer & Team Lead role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. This is an On-Site role working for our client within the Education sector. The successful candidate will need to have a vehicle as they will be traveling to 3 different Education sites, all within a few miles of each other. 2nd Line IT Engineer & Team Lead - primary responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problem management taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed customer SLA s Responsible for achieving agreed service levels at both team and individual level Responsible for ensuring that all tickets within the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a team of engineers including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations Technical experience required: (not all essential) Windows Server Office 365 Basic Networking Active Directory Firewalls Switches Cloud and Virtualization Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations, and exams One-to-One training Company healthcare available Monthly performance-related incentives including additional holiday days and vouchers Social & team building activities

Job Title: 1st Line Support Engineer Location: Oxford (On-site) Salary: 25,000 - 27,000 DOE + Benefits About the Role We are working with a growing independent retail business based in Oxford that is looking for a friendly and proactive 1st Line Support Engineer to join their in-house IT team. This is a fantastic opportunity for someone early in their IT career to gain hands-on experience in a supportive environment, with exposure to a wide range of technologies and retail systems. You'll be the first point of contact for all IT-related issues across the business, supporting users across retail and office environments. Key Responsibilities Provide first-line technical support to end-users (in-store and office staff) via phone, email, and face-to-face. Troubleshoot hardware, software, and basic network issues. Set up and maintain desktops, laptops, POS systems, printers, and mobile devices. Log, track, and update support tickets through the internal helpdesk system. Escalate more complex issues to 2nd line or external IT partners as needed. Assist with onboarding new employees - including IT equipment setup and basic training. Perform routine system checks and IT housekeeping tasks. Maintain inventory of IT assets and ensure equipment is up to date and secure. What We're Looking For Some experience in a 1st line support role, helpdesk, or IT technician position (retail sector experience a plus). Basic understanding of: Windows 10/11 and Microsoft 365 applications Printer and peripheral troubleshooting Password resets, user account management (Active Directory basics ideal) A genuine passion for IT and helping others. Excellent communication and problem-solving skills. Ability to work independently and manage time effectively. A positive, can-do attitude with a willingness to learn and grow. Experience supporting EPOS systems or handheld retail devices. (beneficial) IT-related qualifications (e.g., CompTIA A+, Microsoft Fundamentals, etc.) (beneficial) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

An established and growing managed service provider (MSP) is seeking an experienced 2nd Line Support Technician with at least 3 years' experience in an MSP environment to join their team. The successful candidate will act as a point of escalation for complex service tickets and contribute to a variety of infrastructure projects. This role is primarily office-based near Eastbourne, with occasional travel to client sites required. Key Responsibilities: Point of Escalation: Act as the escalation point for complex service tickets, ensuring issues are resolved promptly and efficiently. Client Onboarding: Handle client onboarding infrastructure requirements with minimal guidance, ensuring seamless implementation and setup. Customer Service: Provide exceptional customer service and maintain strong professional relationships with clients. Time Management: Effectively manage tasks to meet deadlines and service level agreements (SLAs). Collaboration: Work with the projects team to deliver high-quality IT solutions that meet client specifications. M365 Troubleshooting: Diagnose and troubleshoot issues with Microsoft 365, including Exchange, SharePoint, and tenant management. Networking Configuration: Configure and maintain networking equipment, such as routers, access points, and switches, to ensure proper operation. Requirements: Experience: A minimum of 3 years working in an MSP environment. Problem-Solving Skills: Strong troubleshooting abilities, with the capability to work independently to resolve issues efficiently. Customer Service & Communication: Excellent communication skills, with the ability to effectively interact with both technical and non-technical users. Time Management: Proven ability to manage time effectively and prioritise tasks to meet deadlines and SLAs. Client Onboarding & Infrastructure: Experience in managing client onboarding and completing infrastructure projects. M365 Knowledge: Extensive experience with Microsoft 365, including troubleshooting issues related to Exchange, SharePoint, and tenant maintenance. Networking Knowledge: Ability to configure and maintain networking hardware, including routers, access points, and switches. Cyber Security Knowledge: Strong understanding of cyber security principles, with Cyber Essentials experience being a plus. Local Candidates: Must live within a reasonable commuting distance from the office. Transport: Own transport is required for occasional client site visits. How to Apply: If you meet the above qualifications and are interested in this opportunity, please submit your CV or get in touch for further details. If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.

IT Network Administrator Salisbury, SP1 1RE Full Time £25,300 We are Team Oakford a market-leading team of 60+ colleagues looking after schools and businesses who benefit from our managed services and cloud solutions. We can supply almost everything our customers may need from IT consultancy, projects and support to tea and cake! This position is based at a secondary school in / near Salisbury. The role involves providing 1st and 2nd line support within the school and managing escalation to central teams as needed. You will work closely with other teams within Oakford, with the aim of providing strong technical solutions to problems quickly. You must be a positive, friendly, and sociable team player with a passion for IT and a can do attitude. You will need to be good at managing your own time and priorities as well as astute in setting customer expectations. You will not be expected to resolve all problems or make all changes but are expected to manage the change process and keep all parties informed. Candidates should understand the importance of exceptional customer service to accompany technical skill. We re seeking intelligent, diligent, and friendly colleagues who can combine existing knowledge with newly acquired skills to become an asset to our highly valued team and customers. Are you the right person for us? The candidate must be able to drive Enhanced DBS check (conducted by the company and must remain clean) Experience of working in an MSP / IT environment (or similar) Active Directory and Microsoft 365 administration/support Troubleshooting and supporting modern desktop environments (Windows 10/11/macOS) Understanding of computer and server components, networks and infrastructure Polite, confident and effective communicator Sincere passion for exceptional customer service Excellent time management and priority determination skills Maintaining a high standard of work and professionalism Team player Going The Extra Mile (GTEM), providing feedback and supporting colleagues What will your role as a IT Technician look like? Provide on-site technical support Provide telephone and email based technical support Manage issues flagged by our monitoring software Perform various system administration tasks on-site e.g. installation of new hardware Help to maintain a mutually beneficial and positive working relationship with our customers Commercial awareness of the benefits of common business technologies is expected Logical approach to problem solving Able to identify when a problem may require escalation Maintain high standards of work and professionalism Ability to work unsupervised and diligently What can you expect in return? The successful candidate will receive the following benefits: 24 days paid holiday + Bank Holidays Onsite fitness suite Childcare, eye care and cycle to work scheme Perk scheme Training and certification pathways to enhance your technical skills Employment anniversary awards Company funded social events Company contributory pension scheme What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.

Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Reading area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Reading Salary: £24k- £30k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support capacity. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!

Job Title: Telecoms Support Technician Location: Andover, Hampshire - Office Based Salary: £30,000 Per Annum Job Type: Full time, Permanent Working Hours: 8:30am - 5pm Start Date: ASAP FlexiNet is a thriving telecommunications service provider based in Andover, Hampshire focused on delivering trusted cloud technology to businesses. Please note that this company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered for this role. This is an office-based role and therefore candidates must live within a 30-mile radius from Andover to be considered. Job Summary: We are seeking a skilled and motivated Telecoms Support Technician to join our Telecoms and IT support team. The successful candidate will be responsible for providing technical assistance, troubleshooting, and resolving telecoms and network-related issues for end-users. This role requires a strong understanding of telecoms systems, VoIP, and hosted telephony solutions, as well as excellent problem-solving skills and the ability to work collaboratively within a fast-paced environment. A positive, customer centric approach is essential. Key Responsibilities: Provide support for telecoms-related issues, including VoIP, SIP, and hosted telephony platforms. Troubleshoot and resolve connectivity, call quality, and network-related problems affecting telephony services. Support clients with hosted PBX solutions, ensuring smooth operation and minimal downtime. Assist with configuring and maintaining VoIP hardware, softphones, and SIP trunks. Monitor and diagnose telecoms infrastructure, identifying and resolving faults proactively. Work with telecoms vendors and service providers to resolve escalated issues efficiently. Collaborate with the 1st line support team to ensure timely telecoms issue resolution. Document telecoms-related incidents, troubleshooting steps, and resolutions in the ticketing system. Assist in telecoms-related projects, including system upgrades, deployments, and migrations. Provide guidance and training to end-users on telecoms applications and best practices. Ensure compliance with telecoms security and data protection standards. About you: Skills & Experience Required: Previous experience in a 2nd line telecoms support role or similar. Strong knowledge of VoIP technologies, including SIP, RTP, and hosted PBX systems. Experience with networking concepts including DNS, DHCP, TCP/IP, and VLANs. Proficiency in troubleshooting telecoms hardware, software, and network infrastructure issues. Experience working with telecoms service desk ticketing systems. Knowledge of telecoms monitoring and diagnostic tools. Strong communication and customer service skills. Ability to prioritise and manage multiple telecoms-related tasks effectively. Desirable Skills: Experience supporting cloud-based telecoms environments. Helpdesk Experience Understanding of cybersecurity best practices related to VoIP and telecoms. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Friendly and collaborative team environment. Company-sponsored training and certifications. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.