We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Field Network Project Engineer Salary: 30,000 - 50,000 + Benefits + Annual Bonus (Dependent on Experience) Location: Field (Travel Required to Customer Sites around Berkshire, Slough, Hampshire & Corsham) Company Overview: A leading provider of Digital, Network, and Cloud solutions is seeking a skilled Field Network Project Engineer to join their innovative team. With a focus on client satisfaction and cutting-edge technology, the company has been transforming businesses since being founded. Emphasizing a collaborative work environment, they encourage creative problem-solving and offer continuous training opportunities. Role Description: As a Field IT Network Project Engineer, you will play a crucial role in deploying infrastructure to client sites, resolving technical issues, and supporting installations. This dynamic position involves extensive travel throughout the Thames Valley corridor, offering a diverse and challenging work environment. Ideal candidates will have a strong background in network operations, particularly in routing and switching, and possess a collaborative spirit. You will work alongside a team of experts, engaging in support and project activities on a 2nd / 3rd Line basis. Key Responsibilities: Provide on-site project support for the company's expanding national client base. Collaborate with leading technology vendors (Cisco/HP/Fortinet/Palo Alto) and contribute to standardisation efforts. Support network architecture teams with hands-on expertise in network security and design. Manage LAN, WLAN, MPLS, WAN, FW/VPN systems and ensure network security compliance. Undertake installations, configurations, and troubleshooting tasks at various client sites. Monitor network performance, respond to issues, and implement network improvements. Adhere to network policies, change control processes, and governance standards. Assist the service desk team with technical escalations and case resolutions. Contribute to Presales activities and propose client solutions when needed. Meet and exceed key performance indicators (KPIs). Required Skills and Qualifications: BPSS Standard background check clearance (SC level clearance advantageous). Cisco CCNA/CCNP certification or equivalent experience. Expertise in Remote Access, VPN configuration, and zone-based firewall administration. Proficiency in L2 switching platforms and layer 2 protocols. Experience with network monitoring tools and troubleshooting skills. Knowledge of Wi-Fi technologies, industrial switching, and data centre environments. Familiarity with Cisco DNA Centre, ISE, and FMC is a plus. Full driving license & ability to use your own vehicle for UK travel requirements. Understanding of ISO certifications. Benefits: In return for your expertise, the successful candidate will receive comprehensive training, a competitive package including a company pension contribution, annual bonus scheme, private healthcare, and opportunities for professional development.
Sep 15, 2024
Full time
Field Network Project Engineer Salary: 30,000 - 50,000 + Benefits + Annual Bonus (Dependent on Experience) Location: Field (Travel Required to Customer Sites around Berkshire, Slough, Hampshire & Corsham) Company Overview: A leading provider of Digital, Network, and Cloud solutions is seeking a skilled Field Network Project Engineer to join their innovative team. With a focus on client satisfaction and cutting-edge technology, the company has been transforming businesses since being founded. Emphasizing a collaborative work environment, they encourage creative problem-solving and offer continuous training opportunities. Role Description: As a Field IT Network Project Engineer, you will play a crucial role in deploying infrastructure to client sites, resolving technical issues, and supporting installations. This dynamic position involves extensive travel throughout the Thames Valley corridor, offering a diverse and challenging work environment. Ideal candidates will have a strong background in network operations, particularly in routing and switching, and possess a collaborative spirit. You will work alongside a team of experts, engaging in support and project activities on a 2nd / 3rd Line basis. Key Responsibilities: Provide on-site project support for the company's expanding national client base. Collaborate with leading technology vendors (Cisco/HP/Fortinet/Palo Alto) and contribute to standardisation efforts. Support network architecture teams with hands-on expertise in network security and design. Manage LAN, WLAN, MPLS, WAN, FW/VPN systems and ensure network security compliance. Undertake installations, configurations, and troubleshooting tasks at various client sites. Monitor network performance, respond to issues, and implement network improvements. Adhere to network policies, change control processes, and governance standards. Assist the service desk team with technical escalations and case resolutions. Contribute to Presales activities and propose client solutions when needed. Meet and exceed key performance indicators (KPIs). Required Skills and Qualifications: BPSS Standard background check clearance (SC level clearance advantageous). Cisco CCNA/CCNP certification or equivalent experience. Expertise in Remote Access, VPN configuration, and zone-based firewall administration. Proficiency in L2 switching platforms and layer 2 protocols. Experience with network monitoring tools and troubleshooting skills. Knowledge of Wi-Fi technologies, industrial switching, and data centre environments. Familiarity with Cisco DNA Centre, ISE, and FMC is a plus. Full driving license & ability to use your own vehicle for UK travel requirements. Understanding of ISO certifications. Benefits: In return for your expertise, the successful candidate will receive comprehensive training, a competitive package including a company pension contribution, annual bonus scheme, private healthcare, and opportunities for professional development.
IT Support - Job Opportunity Location: Flintshire, CH7 - Onsite roleSalary: Up to £32k plus benefitsOur client is looking for an experienced IT Support specialist with solid 2nd line experience to work on a range of IT support duties supporting users across multiple sites. IT Support skills mix and background - O365 AD and Azure AD Intune Veeam backups and replication Diagnosing and resolving hardware, software and Network issues 1st / 2nd with some 3rd line expertise Managing tickets Setting up new users Supporting iPhone / iPad IT Support role responsibilities - Supporting IT users Configure and install new software and hardware Being involved in IT projects Create and manage user accounts Manage asset inventory and documentation The ideal candidate for this opportunity will have experience working in a 2nd line IT Support role and be able to drive and have access to a car as there will be a small amount of travel to other sites as required.If you'd like to discuss this role in more detail, please contact Vicky Heard to discuss on or email
Sep 15, 2024
Full time
IT Support - Job Opportunity Location: Flintshire, CH7 - Onsite roleSalary: Up to £32k plus benefitsOur client is looking for an experienced IT Support specialist with solid 2nd line experience to work on a range of IT support duties supporting users across multiple sites. IT Support skills mix and background - O365 AD and Azure AD Intune Veeam backups and replication Diagnosing and resolving hardware, software and Network issues 1st / 2nd with some 3rd line expertise Managing tickets Setting up new users Supporting iPhone / iPad IT Support role responsibilities - Supporting IT users Configure and install new software and hardware Being involved in IT projects Create and manage user accounts Manage asset inventory and documentation The ideal candidate for this opportunity will have experience working in a 2nd line IT Support role and be able to drive and have access to a car as there will be a small amount of travel to other sites as required.If you'd like to discuss this role in more detail, please contact Vicky Heard to discuss on or email
2nd Line IT Support Engineer London Up to £35,000 VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage technology. They are seeking a 2nd Line IT Support Engineer to provide first and second-line technical support and maintenance on-site for their clients across London. Essential Requirements of the 2nd Line IT Support Engineer: 3+ years in an IT support role with robust 2nd line support capabilities, including diagnosing and resolving issues on both Microsoft and Mac operating systems. Proficient in Microsoft Server operating systems and associated technologies such as Windows Server, Windows Desktop, Office 365, and Active Directory, including implementation and administration of AD, GPO, and RDS. Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive Experience with Intune and implementing IT solutions, along with basic networking knowledge and an understanding of switches, firewalls, TCP/IP, and routing. Excellent communication abilities. Travelling to client sites across London Hold a full UK driving license with access to personal transportation. To discuss this exciting opportunity in more detail, please APPLY NOW . Alternatively, you can contact Katie Dark directly on . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). 2nd Line IT Support Engineer London Up to £35,000
Sep 15, 2024
Full time
2nd Line IT Support Engineer London Up to £35,000 VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage technology. They are seeking a 2nd Line IT Support Engineer to provide first and second-line technical support and maintenance on-site for their clients across London. Essential Requirements of the 2nd Line IT Support Engineer: 3+ years in an IT support role with robust 2nd line support capabilities, including diagnosing and resolving issues on both Microsoft and Mac operating systems. Proficient in Microsoft Server operating systems and associated technologies such as Windows Server, Windows Desktop, Office 365, and Active Directory, including implementation and administration of AD, GPO, and RDS. Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive Experience with Intune and implementing IT solutions, along with basic networking knowledge and an understanding of switches, firewalls, TCP/IP, and routing. Excellent communication abilities. Travelling to client sites across London Hold a full UK driving license with access to personal transportation. To discuss this exciting opportunity in more detail, please APPLY NOW . Alternatively, you can contact Katie Dark directly on . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). 2nd Line IT Support Engineer London Up to £35,000
Fantastic opportunity to join an established and skilled IT Support Team who support a large and diverse user base in Purfleet, Essex. Role: Provide local and remote IT support for all network users within the company Maintenance and installation of wireless and fibre infrastructure Maintenance of PCs and associated IT equipment Update all software packages Maintenance of CCTV and Access Control Systems Administration of bespoke IT Systems Install and configure CCTV systems Provide on call assistance if needed (usually remote access) Assist and advise other members of the IT team Work at heights where required You will need: A good work ethic and be a team player Experience of providing 1st and 2nd Line IT support Be able to manage your time and workload Good communication skills Be able to work at heights Have a flexible approach Be able to work to a flexible timetable to meet changing patterns of work or emergencies To be willing to undertake additional training A driving licence Offered: A competative salary (£40.2k basic to start). Annual salary review Travel expenses if required to work off site Company pension scheme Life Assurance Cover A secure working environment A diverse working environment To be part of a small progressive, professional team dedicated to providing the best support to the employees of the company. Free onsite parking 3 x Death in Service payment to next of kin.
Sep 15, 2024
Full time
Fantastic opportunity to join an established and skilled IT Support Team who support a large and diverse user base in Purfleet, Essex. Role: Provide local and remote IT support for all network users within the company Maintenance and installation of wireless and fibre infrastructure Maintenance of PCs and associated IT equipment Update all software packages Maintenance of CCTV and Access Control Systems Administration of bespoke IT Systems Install and configure CCTV systems Provide on call assistance if needed (usually remote access) Assist and advise other members of the IT team Work at heights where required You will need: A good work ethic and be a team player Experience of providing 1st and 2nd Line IT support Be able to manage your time and workload Good communication skills Be able to work at heights Have a flexible approach Be able to work to a flexible timetable to meet changing patterns of work or emergencies To be willing to undertake additional training A driving licence Offered: A competative salary (£40.2k basic to start). Annual salary review Travel expenses if required to work off site Company pension scheme Life Assurance Cover A secure working environment A diverse working environment To be part of a small progressive, professional team dedicated to providing the best support to the employees of the company. Free onsite parking 3 x Death in Service payment to next of kin.
2nd Line Support Engineer Henderson Scott have partnered with a global dynamic company based at their HO near Glasgow. Due to shift working, we offer the flexibility of remote working from anywhere within Scotland, however occasional travel to the office may be required. As a support engineer, you will be the first point of contact for all technical support queries, providing high-quality assistance to end-users across the organisation. You'll be responsible for troubleshooting, resolving issues, and escalating complex cases when necessary. This role requires flexibility as you will be working on a rotating shift pattern that includes mornings, evenings, and nights. The Role: Act as the first point of contact for all IT support queries via phone, email, or ticketing system. Provide first and second-line support by diagnosing and resolving hardware, software, and network issues. Escalate more complex problems to relevant technical teams or third-party providers where appropriate. Monitor and maintain IT systems, ensuring high levels of performance and availability. Assist with user access management, including setting up new user accounts and permissions. Log and track incidents, requests, and changes in the service desk system, ensuring accurate and detailed documentation. Provide remote global support and guidance to end-users, with occasional on-site visits to the Glasgow office when requested. Collaborate with other IT teams to deliver a seamless support experience. Participate in the shift rota to provide 24/7 coverage, including morning, evening, and night shifts on a monthly rotation. Maintain knowledge base and support documentation for both technical and non-technical audiences. About You: Proven experience working in 1st & 2nd line support. Strong knowledge of Windows operating systems, Active Directory, and Office 365. Experience with remote desktop tools and ticketing systems (ServiceNow, Jira etc) Solid understanding of networking fundamentals (e.g., DNS, DHCP, TCP/IP). Excellent troubleshooting and problem-solving skills. Strong communication skills with the ability to explain technical issues to non-technical users from all over the globe. Ability to manage multiple tasks effectively while maintaining attention to detail. Comfortable working independently as well as part of a team. Familiar with ITIL processes and frameworks. Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified: Fundamentals) are desirable. How to Apply Please send your recent updated CV to be considered for this role.
Sep 15, 2024
Full time
2nd Line Support Engineer Henderson Scott have partnered with a global dynamic company based at their HO near Glasgow. Due to shift working, we offer the flexibility of remote working from anywhere within Scotland, however occasional travel to the office may be required. As a support engineer, you will be the first point of contact for all technical support queries, providing high-quality assistance to end-users across the organisation. You'll be responsible for troubleshooting, resolving issues, and escalating complex cases when necessary. This role requires flexibility as you will be working on a rotating shift pattern that includes mornings, evenings, and nights. The Role: Act as the first point of contact for all IT support queries via phone, email, or ticketing system. Provide first and second-line support by diagnosing and resolving hardware, software, and network issues. Escalate more complex problems to relevant technical teams or third-party providers where appropriate. Monitor and maintain IT systems, ensuring high levels of performance and availability. Assist with user access management, including setting up new user accounts and permissions. Log and track incidents, requests, and changes in the service desk system, ensuring accurate and detailed documentation. Provide remote global support and guidance to end-users, with occasional on-site visits to the Glasgow office when requested. Collaborate with other IT teams to deliver a seamless support experience. Participate in the shift rota to provide 24/7 coverage, including morning, evening, and night shifts on a monthly rotation. Maintain knowledge base and support documentation for both technical and non-technical audiences. About You: Proven experience working in 1st & 2nd line support. Strong knowledge of Windows operating systems, Active Directory, and Office 365. Experience with remote desktop tools and ticketing systems (ServiceNow, Jira etc) Solid understanding of networking fundamentals (e.g., DNS, DHCP, TCP/IP). Excellent troubleshooting and problem-solving skills. Strong communication skills with the ability to explain technical issues to non-technical users from all over the globe. Ability to manage multiple tasks effectively while maintaining attention to detail. Comfortable working independently as well as part of a team. Familiar with ITIL processes and frameworks. Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified: Fundamentals) are desirable. How to Apply Please send your recent updated CV to be considered for this role.
Desktop Engineer Our client is looking for a Desktop Engineer to join ASAP on a 3-month contract, with a view to renew long term thereafter. The role will be Hybrid working and Outside IR35. Candidates must have a Drivers licence and be prepared to travel to other sites of required. Expenses will be reimbursed. Outside IR35 Hybrid working Key Skills/Responsibilities Prevous experience in a similiar 2nd Line / Desktop role Mobile Device Management (Airwatch) In-Tune Telephony Desktop - creation of images through imaging software/software roll out Citrix - Netscaler AV - take control of updates and installations Overview of Support Desk - working alongside the IT manager to ensure support tickets are meeting SLAs. Networking knowledge Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Sep 15, 2024
Full time
Desktop Engineer Our client is looking for a Desktop Engineer to join ASAP on a 3-month contract, with a view to renew long term thereafter. The role will be Hybrid working and Outside IR35. Candidates must have a Drivers licence and be prepared to travel to other sites of required. Expenses will be reimbursed. Outside IR35 Hybrid working Key Skills/Responsibilities Prevous experience in a similiar 2nd Line / Desktop role Mobile Device Management (Airwatch) In-Tune Telephony Desktop - creation of images through imaging software/software roll out Citrix - Netscaler AV - take control of updates and installations Overview of Support Desk - working alongside the IT manager to ensure support tickets are meeting SLAs. Networking knowledge Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Application Support - Urgently needed York (Mostly Remote) Up to £38k A dynamic and forward-thinking company is seeking an enthusiastic and skilled Application Support professional to join their team. The company values innovation, collaboration, and a commitment to providing top-tier service to their clients. The Application Support Specialist will be responsible for providing exceptional 1st and 2nd line support for applications. This involves handling inquiries and issues via phone and email, ensuring timely and effective solutions. Technical expertise with SQL scripts and basic networking is crucial for diagnosing and resolving application-related problems. Key Responsibilities: Provide support for application issues via phone and email. Diagnose and troubleshoot application problems, ensuring timely resolution. Ideally you can write and execute SQL scripts to manage and manipulate data. Assist with basic networking tasks to ensure seamless application performance. Collaborate with the development team to escalate and resolve complex issues. Document support activities, solutions, and best practices. Maintain a high level of customer satisfaction through professional and courteous interactions. Requirements: Proven experience in an application support role, preferably at 1st - 3rd line levels. Proficiency in writing and executing SQL scripts. Basic understanding of networking principles and troubleshooting. Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Ability to work independently and manage time effectively. Experience with remote support tools and techniques. If you believe you have the necessary skillset, please apply for immediate consideration.
Sep 15, 2024
Full time
Application Support - Urgently needed York (Mostly Remote) Up to £38k A dynamic and forward-thinking company is seeking an enthusiastic and skilled Application Support professional to join their team. The company values innovation, collaboration, and a commitment to providing top-tier service to their clients. The Application Support Specialist will be responsible for providing exceptional 1st and 2nd line support for applications. This involves handling inquiries and issues via phone and email, ensuring timely and effective solutions. Technical expertise with SQL scripts and basic networking is crucial for diagnosing and resolving application-related problems. Key Responsibilities: Provide support for application issues via phone and email. Diagnose and troubleshoot application problems, ensuring timely resolution. Ideally you can write and execute SQL scripts to manage and manipulate data. Assist with basic networking tasks to ensure seamless application performance. Collaborate with the development team to escalate and resolve complex issues. Document support activities, solutions, and best practices. Maintain a high level of customer satisfaction through professional and courteous interactions. Requirements: Proven experience in an application support role, preferably at 1st - 3rd line levels. Proficiency in writing and executing SQL scripts. Basic understanding of networking principles and troubleshooting. Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Ability to work independently and manage time effectively. Experience with remote support tools and techniques. If you believe you have the necessary skillset, please apply for immediate consideration.
JOB TITLE: Technical Architecture Analyst LOCATION: Oxfordshire SALARY: £28,000 - £36,000 20+days holiday Private Medical Cover Epic Christmas Parties Discounted Gym Membership Flexible Working WAY OF WORKING: Full Time (37.5 Hours) Hybrid - 1 day per week onsite Permanent THE BUSINESS: The Technical Architecture Analyst is a key support role within the Technical Architecture team, assisting in technical consulting and pre-sales activities. This role involves working closely with customers to provide clear, detailed documentation and supporting the Technical Architects in managing client interactions, scheduling, and project meetings. The successful candidate will also be responsible for creating proposals, responding to tenders, and working in tandem with the sales team to craft solutions for clients. This position offers a pathway toward becoming a Technical Architect after a minimum of two years, contingent on completing industry certifications and training. Technical Architecture Analyst: Provide billable technical services to both new and existing clients, covering areas such as Microsoft, Backup and Disaster Recovery, Security, Networking, Storage, Server, Client, and Cloud solutions. Coordinate team activities, including scheduling meetings, bookings, and calendar management. Prepare client documentation using team-established templates. Oversee activity tracking and reporting within the CRM system. Collaborate with the Technical Architecture team and account managers to meet client needs and project expectations. Undertake technical training with a focus on developing into a Technical Architect. Develop custom demos and present Proof of Concept (POC) solutions. Evaluate competing products to recommend optimal solutions for clients. Play a lead role in designing technical solutions and drafting proposals and tender responses. YOUR KEY SKILLS: At least 2 years of experience in a second-line support role or higher. Background in technical consultancy, project delivery, or a lead technical role, ideally within an IT managed services provider (MSP) or IT reseller. Demonstrated experience in IT services and technical support. Proficiency in writing high-quality proposals, tenders, or internal documentation. Technical certifications in technologies such as Microsoft, VMware, Microsoft Azure, Dell, Cisco, or similar. Strong business acumen. Excellent presentation and communication skills, with the ability to explain technical solutions to both technical and non-technical audiences. Outstanding organizational, listening, and relationship-building skills. Interest in both sales and technology. UK-based, with the willingness to travel across Europe occasionally. Full, clean UK driving license. If you are interested in the Technical Architect Analyst role, please send an application detailing proof of the above or contact Ben Hodson in our office. C4S Search connect future tech talent with leading deep tech, biotech & clean tech organisations and we are always keen to hear from MSP candidates or those who work in the tech industry.
Sep 15, 2024
Full time
JOB TITLE: Technical Architecture Analyst LOCATION: Oxfordshire SALARY: £28,000 - £36,000 20+days holiday Private Medical Cover Epic Christmas Parties Discounted Gym Membership Flexible Working WAY OF WORKING: Full Time (37.5 Hours) Hybrid - 1 day per week onsite Permanent THE BUSINESS: The Technical Architecture Analyst is a key support role within the Technical Architecture team, assisting in technical consulting and pre-sales activities. This role involves working closely with customers to provide clear, detailed documentation and supporting the Technical Architects in managing client interactions, scheduling, and project meetings. The successful candidate will also be responsible for creating proposals, responding to tenders, and working in tandem with the sales team to craft solutions for clients. This position offers a pathway toward becoming a Technical Architect after a minimum of two years, contingent on completing industry certifications and training. Technical Architecture Analyst: Provide billable technical services to both new and existing clients, covering areas such as Microsoft, Backup and Disaster Recovery, Security, Networking, Storage, Server, Client, and Cloud solutions. Coordinate team activities, including scheduling meetings, bookings, and calendar management. Prepare client documentation using team-established templates. Oversee activity tracking and reporting within the CRM system. Collaborate with the Technical Architecture team and account managers to meet client needs and project expectations. Undertake technical training with a focus on developing into a Technical Architect. Develop custom demos and present Proof of Concept (POC) solutions. Evaluate competing products to recommend optimal solutions for clients. Play a lead role in designing technical solutions and drafting proposals and tender responses. YOUR KEY SKILLS: At least 2 years of experience in a second-line support role or higher. Background in technical consultancy, project delivery, or a lead technical role, ideally within an IT managed services provider (MSP) or IT reseller. Demonstrated experience in IT services and technical support. Proficiency in writing high-quality proposals, tenders, or internal documentation. Technical certifications in technologies such as Microsoft, VMware, Microsoft Azure, Dell, Cisco, or similar. Strong business acumen. Excellent presentation and communication skills, with the ability to explain technical solutions to both technical and non-technical audiences. Outstanding organizational, listening, and relationship-building skills. Interest in both sales and technology. UK-based, with the willingness to travel across Europe occasionally. Full, clean UK driving license. If you are interested in the Technical Architect Analyst role, please send an application detailing proof of the above or contact Ben Hodson in our office. C4S Search connect future tech talent with leading deep tech, biotech & clean tech organisations and we are always keen to hear from MSP candidates or those who work in the tech industry.
IT Support Engineer We are recruiting for a detail-oriented IT Support Analyst to provide technical assistance to all users within the company through 1st and 2nd line support. You will diagnose and resolve software, hardware, and network issues, ensuring smooth IT operations. You will support employees both remotely and in person, escalating complex problems when necessary. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential. The Role: Troubleshoot and resolve IT issues related to software, hardware, and network systems. Respond to service requests and incidents via ticketing systems, phone, or email. Install, configure, and maintain computer systems and applications. Provide support for user account setup and access issues. Collaborate with other IT teams to escalate and resolve complex technical problems. Document issues, resolutions, and procedures for knowledge sharing. About You: Proven experience in IT support or a similar role. Familiarity with Windows, Azure, AD, Intune, Entra ID etc. Strong understanding of networking fundamentals and troubleshooting. Excellent communication and interpersonal skills. Certification in CompTIA A+, ITIL, or related credentials is a plus. How to Apply: Please send your updated CV directly to be considered for this role.
Sep 15, 2024
Full time
IT Support Engineer We are recruiting for a detail-oriented IT Support Analyst to provide technical assistance to all users within the company through 1st and 2nd line support. You will diagnose and resolve software, hardware, and network issues, ensuring smooth IT operations. You will support employees both remotely and in person, escalating complex problems when necessary. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential. The Role: Troubleshoot and resolve IT issues related to software, hardware, and network systems. Respond to service requests and incidents via ticketing systems, phone, or email. Install, configure, and maintain computer systems and applications. Provide support for user account setup and access issues. Collaborate with other IT teams to escalate and resolve complex technical problems. Document issues, resolutions, and procedures for knowledge sharing. About You: Proven experience in IT support or a similar role. Familiarity with Windows, Azure, AD, Intune, Entra ID etc. Strong understanding of networking fundamentals and troubleshooting. Excellent communication and interpersonal skills. Certification in CompTIA A+, ITIL, or related credentials is a plus. How to Apply: Please send your updated CV directly to be considered for this role.
Job Title: 2nd/3rd Line Service Desk Engineer (Contract) Location: Greater Manchester, UK Contract Duration: 3-month initial contract, with the potential of being extended Start Date: Immediate Rate: Up to £300 depending upon experienceWe have partnered with an impressive education company based in North England, Greater Manchester. Role Overview Provide 2nd/3rd-line support services as part of a team of experienced engineers to assist with the company's progression. Investigate a range of technical issues across all areas of the business, providing fixes, escalating where necessary, and assisting the wider IT teams with their investigations. Essential skills would be: Virtualization skills Knowledge of user account management and permissions (Active Directory/Microsoft 365/Azure) Understanding of network technologies Experience in troubleshooting Experience with VOIP/Telephony solutions Proven experience operating in an ITIL framework A minimum of 3 years' experience in a similar technical role - within a technical support desk or MSP Nice to have: Previous experience within an educational environment. Certifications : Relevant IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are advantageous. To apply for this role or to find out more information, please email Max Dorney with a copy of your latest CV, availability and day rate expectations - .
Sep 15, 2024
Full time
Job Title: 2nd/3rd Line Service Desk Engineer (Contract) Location: Greater Manchester, UK Contract Duration: 3-month initial contract, with the potential of being extended Start Date: Immediate Rate: Up to £300 depending upon experienceWe have partnered with an impressive education company based in North England, Greater Manchester. Role Overview Provide 2nd/3rd-line support services as part of a team of experienced engineers to assist with the company's progression. Investigate a range of technical issues across all areas of the business, providing fixes, escalating where necessary, and assisting the wider IT teams with their investigations. Essential skills would be: Virtualization skills Knowledge of user account management and permissions (Active Directory/Microsoft 365/Azure) Understanding of network technologies Experience in troubleshooting Experience with VOIP/Telephony solutions Proven experience operating in an ITIL framework A minimum of 3 years' experience in a similar technical role - within a technical support desk or MSP Nice to have: Previous experience within an educational environment. Certifications : Relevant IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are advantageous. To apply for this role or to find out more information, please email Max Dorney with a copy of your latest CV, availability and day rate expectations - .
2nd Line Engineer Permanent, Part Time (12 Hours) Home Based Sellick Partnership are currently supporting a fantastic charity who are searching for a part time 2nd line engineer to support their IT function. If you are looking to work 2 days a week and with a range of IT software and hardware this is a great opportunity. 2nd Line Engineer Responsibilities Include: Ordering, setting up and arranging delivery of laptops, for all new staff members and replacement devices for existing staff as needed, and arranging for wiping and secure disposal of old devices. Directly supporting, both remotely and in person, 65 users of IT accounts, with a wide range of laptops, and users of over 130 mobile phones and dongles. Ensuring all software, not covered by an external providder, patching is updated on a regular basis (inc MS365 monthly updates, ad hoc OS and browser updates) and trouble shooting/resolving issues as they arise. Maintaining the asset registers, including proactively identifying when hardware or software is nearing end of life/support and implementing upgrades/replacements as needed. Liaising closely with an IT system provider to ensure all services delivered are appropriate, timely and of good quality, including ongoing licences/helpdesk and CE+ remediations. Liaising with hardware providers and mobile phone providers overseeing contract reviews and purchasing of equipment. Responding to cybersecurity related elements of bids and to ad hoc queries from commissioners. Reviewing and updating ICT related policies and processes, making recommendations for any changes or improvements to future proof our systems. Reviewing all ICT provision to ensure cost effectiveness, and to identify any areas where costs could be reduced without loss of the functionality or cybersecurity requirements of our contracts and service delivery. If you would be interested in a further conversation around the oppportunity reach out to Jake or apply now. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Sep 15, 2024
Full time
2nd Line Engineer Permanent, Part Time (12 Hours) Home Based Sellick Partnership are currently supporting a fantastic charity who are searching for a part time 2nd line engineer to support their IT function. If you are looking to work 2 days a week and with a range of IT software and hardware this is a great opportunity. 2nd Line Engineer Responsibilities Include: Ordering, setting up and arranging delivery of laptops, for all new staff members and replacement devices for existing staff as needed, and arranging for wiping and secure disposal of old devices. Directly supporting, both remotely and in person, 65 users of IT accounts, with a wide range of laptops, and users of over 130 mobile phones and dongles. Ensuring all software, not covered by an external providder, patching is updated on a regular basis (inc MS365 monthly updates, ad hoc OS and browser updates) and trouble shooting/resolving issues as they arise. Maintaining the asset registers, including proactively identifying when hardware or software is nearing end of life/support and implementing upgrades/replacements as needed. Liaising closely with an IT system provider to ensure all services delivered are appropriate, timely and of good quality, including ongoing licences/helpdesk and CE+ remediations. Liaising with hardware providers and mobile phone providers overseeing contract reviews and purchasing of equipment. Responding to cybersecurity related elements of bids and to ad hoc queries from commissioners. Reviewing and updating ICT related policies and processes, making recommendations for any changes or improvements to future proof our systems. Reviewing all ICT provision to ensure cost effectiveness, and to identify any areas where costs could be reduced without loss of the functionality or cybersecurity requirements of our contracts and service delivery. If you would be interested in a further conversation around the oppportunity reach out to Jake or apply now. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Role: 1st/2nd Line IT Support Engineer Location: St Albans - Onsite Salary: £40,000 to £45,000 + Bonus + Benefits Working Hours: Monday - Friday - 9am - 5:30pm - 4:00pm finish on the last Friday of each month An established client of ours is seeking a 1st/2nd Line IT Support Engineer to help support the organisations day to day IT operations and be involved in key projects to drive their IT capabilities forward. You will also have training and be able to grow your skills within Data management and reporting to further broaden your skillset. They are a family run business which has been going for over 100 years and have very close knit, collaborative environment for this 1st/2nd Line IT Support Engineer to flourish in. Essential skills for the 1st/2nd Line IT Support Engineer: Mac - manage & maintain Laptops - support Printers - support Active Directory - user administration MS Office - Excel Desirable skills for the 1st/2nd Line IT Support Engineer : MS Access VBA ETL processes, databases, or data management Networking security Master data governance Data cleaning/cleansing Any relevant certifications If you are interested in this rewarding opportunities that will allow you to enhance your IT Support capabilities as well as learn Data management and reporting, then please apply with your most up to date CV.
Sep 15, 2024
Full time
Role: 1st/2nd Line IT Support Engineer Location: St Albans - Onsite Salary: £40,000 to £45,000 + Bonus + Benefits Working Hours: Monday - Friday - 9am - 5:30pm - 4:00pm finish on the last Friday of each month An established client of ours is seeking a 1st/2nd Line IT Support Engineer to help support the organisations day to day IT operations and be involved in key projects to drive their IT capabilities forward. You will also have training and be able to grow your skills within Data management and reporting to further broaden your skillset. They are a family run business which has been going for over 100 years and have very close knit, collaborative environment for this 1st/2nd Line IT Support Engineer to flourish in. Essential skills for the 1st/2nd Line IT Support Engineer: Mac - manage & maintain Laptops - support Printers - support Active Directory - user administration MS Office - Excel Desirable skills for the 1st/2nd Line IT Support Engineer : MS Access VBA ETL processes, databases, or data management Networking security Master data governance Data cleaning/cleansing Any relevant certifications If you are interested in this rewarding opportunities that will allow you to enhance your IT Support capabilities as well as learn Data management and reporting, then please apply with your most up to date CV.
Full Stack Developer / Engineer (C# Angular) Reigate / WFH to £45k Are you a bright, ambitious Software Developer / Engineer with strong C# skills who enjoys working with a range of technologies across the full stack? You could be progressing your career as a Full Stack Developer at a global InsurTech business that is producing game changing technology. As a Full Stack Developer you will you'll collaborate and problem solve with a small team working on a Greenfield project to build the 2nd generation of a highly complex SaaS platform that enables Insurance brokers to automate risk management for commercial clients such as major retailers with multiple assets and insurance needs. There are many technical challenges, you'll work across the full development lifecycle, liaising with senior engineers to design and develop complex, data driven features and applications. You'll be working with a modern C# .Net Core tech stack encompassing Azure APIs across the full stack through to Angular on the frontend, there's an emphasis on clean coding and software engineering best practice; you'll be mentored and supported to develop your skills and progress your career. Location / WFH: There's a flexible work from home hybrid model, you'll join colleagues in the Reigate office twice a week for team meet-ups and stakeholder meetings with the other three days work from home if desired. About you: You have C# .Net backend coding skills You also have some front end / client-side experience, ideally with Angular although you can pick this up on the job if you have JavaScript, TypeScript or React experience You have a good knowledge of SQL You have an understanding of public cloud technologies, Azure experience would be great but it's not essential, you'll learn it on the job You're collaborative with great communication skills and an enthusiasm for technology You're likely to be degree educated in Computer Science or other STEM discipline, although it's not essential What's in it for you: As a Full Stack Developer you will receive a competitive salary plus a range of perks and benefits: Up to £45k salary plus bonus Hybrid working (2 days in the Reigate office) Enhanced parental leave 25 days holiday (plus buy days and your birthday off) Pension, Health Care and Life Assurance Training and career development Social events and a range of other perks Apply now to find out more about this Full Stack Developer / Engineer (C# Angular) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Sep 15, 2024
Full time
Full Stack Developer / Engineer (C# Angular) Reigate / WFH to £45k Are you a bright, ambitious Software Developer / Engineer with strong C# skills who enjoys working with a range of technologies across the full stack? You could be progressing your career as a Full Stack Developer at a global InsurTech business that is producing game changing technology. As a Full Stack Developer you will you'll collaborate and problem solve with a small team working on a Greenfield project to build the 2nd generation of a highly complex SaaS platform that enables Insurance brokers to automate risk management for commercial clients such as major retailers with multiple assets and insurance needs. There are many technical challenges, you'll work across the full development lifecycle, liaising with senior engineers to design and develop complex, data driven features and applications. You'll be working with a modern C# .Net Core tech stack encompassing Azure APIs across the full stack through to Angular on the frontend, there's an emphasis on clean coding and software engineering best practice; you'll be mentored and supported to develop your skills and progress your career. Location / WFH: There's a flexible work from home hybrid model, you'll join colleagues in the Reigate office twice a week for team meet-ups and stakeholder meetings with the other three days work from home if desired. About you: You have C# .Net backend coding skills You also have some front end / client-side experience, ideally with Angular although you can pick this up on the job if you have JavaScript, TypeScript or React experience You have a good knowledge of SQL You have an understanding of public cloud technologies, Azure experience would be great but it's not essential, you'll learn it on the job You're collaborative with great communication skills and an enthusiasm for technology You're likely to be degree educated in Computer Science or other STEM discipline, although it's not essential What's in it for you: As a Full Stack Developer you will receive a competitive salary plus a range of perks and benefits: Up to £45k salary plus bonus Hybrid working (2 days in the Reigate office) Enhanced parental leave 25 days holiday (plus buy days and your birthday off) Pension, Health Care and Life Assurance Training and career development Social events and a range of other perks Apply now to find out more about this Full Stack Developer / Engineer (C# Angular) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Software Engineer. Be part of the movement - and play your part. About the role Due to expansion within the team, we are looking for an experienced Software Engineer to join us in Grimsby. You will be maintaining the existing code base, whilst also developing new systems using C#, .Net 6/8 in AWS Cloud. Define your own and our collective future by working with the latest tools and technology. You will be responsible for: Providing 2nd Level Support for production Terminal systems. Improving Terminal Efficiency through Digitization. Providing peer to peer support with colleagues. Maintaining CI / CD pipelines using Azure DevOps. Working in a SCRUM team alongside like minded people. About you We are seeking a skilled professional with experience in C#, .Net Core 3.1, and .Net 6/8, alongside proficiency in Amazon Web Services (Cloud). Experience in operational software is highly desirable. The ideal candidate will have a background in decoupled architecture utilizing event messaging platforms like Kafka and possess several years of experience to seamlessly integrate into our team. The role requires someone who can effortlessly switch between engaging in workplace conversations and focusing on tasks to ensure project completion. Occasional travel may be required. We are looking for someone who is eager to work with the latest technology and advocate for necessary changes, prioritising the right approach over the easiest one. Our team thrives in a dynamic environment, balancing lively discussions about lunch plans with intense focus during programming sessions when work demands it. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join. Working at DFDS Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. Now about what we can give you. You'll be able to access some fantastic benefits such as: Life assurance cover Contributory company pension scheme Holiday Purchase Scheme Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. Huge range of retail discounts from high street and online retailers Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. Access to Thrive, our award-winning Wellbeing platform. Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. Are we a match? Then what are you waiting for? Apply now. If you think your personality, skills, experience, and desire match this role, we'd love to hear from you. Please send us your CV as soon as possible, as we're keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Sep 15, 2024
Full time
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Software Engineer. Be part of the movement - and play your part. About the role Due to expansion within the team, we are looking for an experienced Software Engineer to join us in Grimsby. You will be maintaining the existing code base, whilst also developing new systems using C#, .Net 6/8 in AWS Cloud. Define your own and our collective future by working with the latest tools and technology. You will be responsible for: Providing 2nd Level Support for production Terminal systems. Improving Terminal Efficiency through Digitization. Providing peer to peer support with colleagues. Maintaining CI / CD pipelines using Azure DevOps. Working in a SCRUM team alongside like minded people. About you We are seeking a skilled professional with experience in C#, .Net Core 3.1, and .Net 6/8, alongside proficiency in Amazon Web Services (Cloud). Experience in operational software is highly desirable. The ideal candidate will have a background in decoupled architecture utilizing event messaging platforms like Kafka and possess several years of experience to seamlessly integrate into our team. The role requires someone who can effortlessly switch between engaging in workplace conversations and focusing on tasks to ensure project completion. Occasional travel may be required. We are looking for someone who is eager to work with the latest technology and advocate for necessary changes, prioritising the right approach over the easiest one. Our team thrives in a dynamic environment, balancing lively discussions about lunch plans with intense focus during programming sessions when work demands it. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join. Working at DFDS Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. Now about what we can give you. You'll be able to access some fantastic benefits such as: Life assurance cover Contributory company pension scheme Holiday Purchase Scheme Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. Huge range of retail discounts from high street and online retailers Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. Access to Thrive, our award-winning Wellbeing platform. Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. Are we a match? Then what are you waiting for? Apply now. If you think your personality, skills, experience, and desire match this role, we'd love to hear from you. Please send us your CV as soon as possible, as we're keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Thank you for your cv we have a second line support role office based near Stonebridge park station Please let me know asap if your interested thank you We are currently looking for a 2nd line support engineer to on-board and assist with both BAU support and project requirements. Looking for a support analyst who has varied technical support experience and has ideally had experience working in small to medium sized environments of approximately 800 users. Keen for candidates who have experience supporting Office365 and preferably O365 migration experience and Azure WVD environments. Please note that this position will be an office-based role but may require site visits to our other sites. Key Responsibilities: Provide comprehensive technical support and troubleshooting assistance for clients via phone, email, or remote desktop tools, specifically for Windows 10 & 11, Mac operating systems, hardware and Mobile devices. Investigate and resolve technical issues reported by staff such as Printing, VOIP etc, ensuring timely resolution to minimize downtime and maintain productivity. Assist in the installation, configuration, and maintenance of computer systems, servers, and network equipment for all sites. Collaborate closely with the 1st Line Support team to escalate and resolve complex issues effectively, ensuring seamless service delivery. Work in synergy with other team members to deliver efficient support services and enhance overall customer service satisfaction. Document all support activities and resolutions in our ticketing system to Maintain and create documentation for IT & Infrastructure, ensuring clarity and accessibility for ongoing support. Stay abreast of new technologies and industry developments to continuously improve support services and apply best practices. Ensure disaster recovery scheduling and processing for clients are maintained daily to safeguard critical data. Perform daily patching of servers, firmware updates, and uphold security compliance requirements to protect our Infrastructure environment. Investigate and deal with 3rd party providers in the event of an interruption to normal service. You will assist in advising IT purchases; ascertaining their requirements, researching suitable hardware or software options, and then seeking their approval to purchase and then install the equipment as required. You will assist in ensuring that all IT devices are suitably meet compliance, data security and matters relating to GDPR / Cyber Essentials. Responsibilities / Essential Skills Minimum of 3 years of experience as a 2nd Line Engineer, providing remote and onsite technical support. Strong troubleshooting skills and a solid understanding of IT systems and infrastructure. Proven experience in supporting Windows and Mac operating systems, with a foundational knowledge of network connectivity and protocols. Familiarity with Active Directory, Office 365, Intune and cloud-based services. Ability to work independently and effectively prioritize tasks in a remote setting. Experience with remote support tools such as TeamViewer, GoToAssist, or Remote Desktop Protocol (RDP). Sound knowledge of networking concepts, including TCP/IP, DHCP, DNS, WAN. Demonstrated understanding of router, switch, and access point configurations and diagnostics. Excellent customer service skills and a proven ability to build strong working relationships. Self-motivated with effective initiative and accountability to maintain the highest standards of support.
Sep 15, 2024
Full time
Thank you for your cv we have a second line support role office based near Stonebridge park station Please let me know asap if your interested thank you We are currently looking for a 2nd line support engineer to on-board and assist with both BAU support and project requirements. Looking for a support analyst who has varied technical support experience and has ideally had experience working in small to medium sized environments of approximately 800 users. Keen for candidates who have experience supporting Office365 and preferably O365 migration experience and Azure WVD environments. Please note that this position will be an office-based role but may require site visits to our other sites. Key Responsibilities: Provide comprehensive technical support and troubleshooting assistance for clients via phone, email, or remote desktop tools, specifically for Windows 10 & 11, Mac operating systems, hardware and Mobile devices. Investigate and resolve technical issues reported by staff such as Printing, VOIP etc, ensuring timely resolution to minimize downtime and maintain productivity. Assist in the installation, configuration, and maintenance of computer systems, servers, and network equipment for all sites. Collaborate closely with the 1st Line Support team to escalate and resolve complex issues effectively, ensuring seamless service delivery. Work in synergy with other team members to deliver efficient support services and enhance overall customer service satisfaction. Document all support activities and resolutions in our ticketing system to Maintain and create documentation for IT & Infrastructure, ensuring clarity and accessibility for ongoing support. Stay abreast of new technologies and industry developments to continuously improve support services and apply best practices. Ensure disaster recovery scheduling and processing for clients are maintained daily to safeguard critical data. Perform daily patching of servers, firmware updates, and uphold security compliance requirements to protect our Infrastructure environment. Investigate and deal with 3rd party providers in the event of an interruption to normal service. You will assist in advising IT purchases; ascertaining their requirements, researching suitable hardware or software options, and then seeking their approval to purchase and then install the equipment as required. You will assist in ensuring that all IT devices are suitably meet compliance, data security and matters relating to GDPR / Cyber Essentials. Responsibilities / Essential Skills Minimum of 3 years of experience as a 2nd Line Engineer, providing remote and onsite technical support. Strong troubleshooting skills and a solid understanding of IT systems and infrastructure. Proven experience in supporting Windows and Mac operating systems, with a foundational knowledge of network connectivity and protocols. Familiarity with Active Directory, Office 365, Intune and cloud-based services. Ability to work independently and effectively prioritize tasks in a remote setting. Experience with remote support tools such as TeamViewer, GoToAssist, or Remote Desktop Protocol (RDP). Sound knowledge of networking concepts, including TCP/IP, DHCP, DNS, WAN. Demonstrated understanding of router, switch, and access point configurations and diagnostics. Excellent customer service skills and a proven ability to build strong working relationships. Self-motivated with effective initiative and accountability to maintain the highest standards of support.
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Sep 15, 2024
Full time
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
South Wales Fire & Rescue Service
Pontyclun, Mid Glamorgan
An exciting opportunity has arisen within the ICT Department based at Fire Service Headquarters, Forest View Business Park, Llantrisant for the role of ICT Engineer within the Applications Team. Technology is a critical component in how South Wales Fire and Rescue Service support the delivery of its day-to-day activities. Whether it is mobilising our crews to operational incidents, ensuring they have access to risk critical information, or supporting back-office functions in the management and control of our resources, technology touches every part of our Service The successful applicant will provide 1st and 2nd line technical support in relation to Microsoft 365 technologies, Microsoft SharePoint, Microsoft Exchange, Microsoft Active Directory, and Microsoft SQL. The ability to assist with the development of systems is also desirable. Applications are invited from candidates with suitable experience as outlined in the Person Specification. The successful candidate may be subject to a satisfactory Disclosure & Barring Service criminal record check and may be required to undertake a Drug and Alcohol Test prior to an appointment being made. We are a family friendly organisation, and a flexible working system is in operation. Please note that this is a highly competitive process and only those who have fully demonstrated evidence against all the essential criteria on the person specification will go forward to the Selection Process. All documentation is available in both Welsh and English, and we welcome communication in either language. Applications submitted in Welsh will not be treated less favourably. Candidates successful at the Shortlisting stage will be given the opportunity to confirm their language preference for interviews and assessments (including paperwork, verbal introductions, and interview questions). Arrangements will be confirmed following invitation to interview and may include Translation and/or Simultaneous Translation. All internal applicants applying should apply via their COREHR portal, selecting Current Vacancies from the left- hand tab. Please note this does not currently apply for RDS vacancies. The closing date for receipt of application forms is 18/09/2024 at 12:00 midday. South Wales Fire and Rescue Service believes in the real value of having a diverse workforce and we proactively want to encourage applicants from all sectors of our community to apply . - Mae cyfle cyffrous wedi codi o fewn yr Adran TGCh ym Mhencadlys y Gwasanaeth Tân, Parc Busnes Forest View, Llantrisant ar gyfer rôl Peiriannydd TGCh o fewn Tîm y Ceisiadau. Mae technoleg yn rhan hanfodol o'r modd y mae Gwasanaeth Tân ac Achub De Cymru yn cefnogi'r gwaith o gyflawni ei weithgareddau o ddydd i ddydd. P'un a yw'n ysgogi ein criwiau i ddigwyddiadau gweithredol, yn sicrhau bod ganddynt fynediad at wybodaeth risg-gritigol, neu'n cefnogi swyddogaethau cefn swyddfa wrth reoli a rheoli ein hadnoddau, mae technoleg yn cyffwrdd â phob rhan o'n Gwasanaeth Bydd yr ymgeisydd llwyddiannus yn darparu cymorth technegol llinell 1af ac 2il mewn perthynas â thechnolegau Microsoft 365, Microsoft SharePoint, Microsoft Exchange, Microsoft Active Directory, a Microsoft SQL. Mae'r gallu i gynorthwyo gyda datblygu systemau hefyd yn ddymunol. Gwahoddir ceisiadau gan ymgeiswyr sydd â phrofiad addas fel yr amlinellir ym Manyleb y Person. Mae'n bosibl y bydd yr ymgeisydd llwyddiannus yn destun gwiriad cofnod troseddol boddhaol gan y Gwasanaeth Datgelu a Gwahardd ac efallai y bydd yn ofynnol iddo ymgymryd â Phrawf Cyffuriau ac Alcohol cyn penodi. Rydym yn sefydliad sy'n ystyriol o deuluoedd, ac mae system gweithio hyblyg ar waith. Sylwch fod hon yn broses hynod gystadleuol a dim ond y rhai sydd wedi dangos tystiolaeth lawn yn erbyn yr holl feini prawf hanfodol ar y fanyleb person fydd yn mynd ymlaen i'r Broses Ddethol. Mae'r holl ddogfennaeth ar gael yn y Gymraeg a'r Saesneg, ac rydym yn croesawu gohebiaeth yn y naill iaith neu'r llall. Ni fydd ceisiadau a gyflwynir yn Gymraeg yn cael eu trin yn llai ffafriol. Bydd ymgeiswyr sy'n llwyddiannus ar y cam Llunio'r Rhestr Fer yn cael y cyfle i gadarnhau eu dewis iaith ar gyfer cyfweliadau ac asesiadau (gan gynnwys gwaith papur, cyflwyniadau llafar, a chwestiynau cyfweliad). Bydd trefniadau'n cael eu cadarnhau yn dilyn gwahoddiad i gyfweliad a gall gynnwys Cyfieithu a/neu Gyfieithu ar y Pryd. Dylai pob ymgeisydd mewnol sy'n gwneud cais wneud cais trwy eu porth COREHR, gan ddewis Swyddi Gwag Cyfredol o'r tab ar y chwith. Sylwch nad yw hyn yn berthnasol ar hyn o bryd ar gyfer swyddi gwag RDS. Y dyddiad cau ar gyfer derbyn ffurflenni cais yw 18/09/2024 am 12:00 hanner dydd. Mae Gwasanaeth Tân ac Achub De Cymru yn credu yng ngwir werth cael gweithlu amrywiol ac rydym am annog ymgeiswyr o bob sector o'n cymuned i ymgeisio.
Sep 15, 2024
Full time
An exciting opportunity has arisen within the ICT Department based at Fire Service Headquarters, Forest View Business Park, Llantrisant for the role of ICT Engineer within the Applications Team. Technology is a critical component in how South Wales Fire and Rescue Service support the delivery of its day-to-day activities. Whether it is mobilising our crews to operational incidents, ensuring they have access to risk critical information, or supporting back-office functions in the management and control of our resources, technology touches every part of our Service The successful applicant will provide 1st and 2nd line technical support in relation to Microsoft 365 technologies, Microsoft SharePoint, Microsoft Exchange, Microsoft Active Directory, and Microsoft SQL. The ability to assist with the development of systems is also desirable. Applications are invited from candidates with suitable experience as outlined in the Person Specification. The successful candidate may be subject to a satisfactory Disclosure & Barring Service criminal record check and may be required to undertake a Drug and Alcohol Test prior to an appointment being made. We are a family friendly organisation, and a flexible working system is in operation. Please note that this is a highly competitive process and only those who have fully demonstrated evidence against all the essential criteria on the person specification will go forward to the Selection Process. All documentation is available in both Welsh and English, and we welcome communication in either language. Applications submitted in Welsh will not be treated less favourably. Candidates successful at the Shortlisting stage will be given the opportunity to confirm their language preference for interviews and assessments (including paperwork, verbal introductions, and interview questions). Arrangements will be confirmed following invitation to interview and may include Translation and/or Simultaneous Translation. All internal applicants applying should apply via their COREHR portal, selecting Current Vacancies from the left- hand tab. Please note this does not currently apply for RDS vacancies. The closing date for receipt of application forms is 18/09/2024 at 12:00 midday. South Wales Fire and Rescue Service believes in the real value of having a diverse workforce and we proactively want to encourage applicants from all sectors of our community to apply . - Mae cyfle cyffrous wedi codi o fewn yr Adran TGCh ym Mhencadlys y Gwasanaeth Tân, Parc Busnes Forest View, Llantrisant ar gyfer rôl Peiriannydd TGCh o fewn Tîm y Ceisiadau. Mae technoleg yn rhan hanfodol o'r modd y mae Gwasanaeth Tân ac Achub De Cymru yn cefnogi'r gwaith o gyflawni ei weithgareddau o ddydd i ddydd. P'un a yw'n ysgogi ein criwiau i ddigwyddiadau gweithredol, yn sicrhau bod ganddynt fynediad at wybodaeth risg-gritigol, neu'n cefnogi swyddogaethau cefn swyddfa wrth reoli a rheoli ein hadnoddau, mae technoleg yn cyffwrdd â phob rhan o'n Gwasanaeth Bydd yr ymgeisydd llwyddiannus yn darparu cymorth technegol llinell 1af ac 2il mewn perthynas â thechnolegau Microsoft 365, Microsoft SharePoint, Microsoft Exchange, Microsoft Active Directory, a Microsoft SQL. Mae'r gallu i gynorthwyo gyda datblygu systemau hefyd yn ddymunol. Gwahoddir ceisiadau gan ymgeiswyr sydd â phrofiad addas fel yr amlinellir ym Manyleb y Person. Mae'n bosibl y bydd yr ymgeisydd llwyddiannus yn destun gwiriad cofnod troseddol boddhaol gan y Gwasanaeth Datgelu a Gwahardd ac efallai y bydd yn ofynnol iddo ymgymryd â Phrawf Cyffuriau ac Alcohol cyn penodi. Rydym yn sefydliad sy'n ystyriol o deuluoedd, ac mae system gweithio hyblyg ar waith. Sylwch fod hon yn broses hynod gystadleuol a dim ond y rhai sydd wedi dangos tystiolaeth lawn yn erbyn yr holl feini prawf hanfodol ar y fanyleb person fydd yn mynd ymlaen i'r Broses Ddethol. Mae'r holl ddogfennaeth ar gael yn y Gymraeg a'r Saesneg, ac rydym yn croesawu gohebiaeth yn y naill iaith neu'r llall. Ni fydd ceisiadau a gyflwynir yn Gymraeg yn cael eu trin yn llai ffafriol. Bydd ymgeiswyr sy'n llwyddiannus ar y cam Llunio'r Rhestr Fer yn cael y cyfle i gadarnhau eu dewis iaith ar gyfer cyfweliadau ac asesiadau (gan gynnwys gwaith papur, cyflwyniadau llafar, a chwestiynau cyfweliad). Bydd trefniadau'n cael eu cadarnhau yn dilyn gwahoddiad i gyfweliad a gall gynnwys Cyfieithu a/neu Gyfieithu ar y Pryd. Dylai pob ymgeisydd mewnol sy'n gwneud cais wneud cais trwy eu porth COREHR, gan ddewis Swyddi Gwag Cyfredol o'r tab ar y chwith. Sylwch nad yw hyn yn berthnasol ar hyn o bryd ar gyfer swyddi gwag RDS. Y dyddiad cau ar gyfer derbyn ffurflenni cais yw 18/09/2024 am 12:00 hanner dydd. Mae Gwasanaeth Tân ac Achub De Cymru yn credu yng ngwir werth cael gweithlu amrywiol ac rydym am annog ymgeiswyr o bob sector o'n cymuned i ymgeisio.
