74 jobs found

IT Technician - School Support (South Yorkshire) Location: South Yorkshire (Sheffield, Rotherham, Barnsley, Doncaster) Contract Type: Supply / Ongoing Temporary Salary: 100- 130 per day (dependent on experience) Start Date: Immediate and September 2025 starts available Are you a skilled IT Technician looking for a flexible and rewarding role in education? Join our growing network of IT professionals supporting schools across South Yorkshire. At Tradewind, we specialise in matching talented technicians with fulfilling roles in primary and secondary schools-helping keep vital IT infrastructure running smoothly for staff and students. What We Offer: Flexible assignments: Choose when and where you work-ideal for work-life balance or other commitments. Diverse environments: Gain experience across a range of schools and networks-no two days are the same. Ongoing support: Our specialist education consultants work closely with you to find the right placements and provide support throughout. Professional development: Exposure to a wide variety of systems and setups enhances your skills and broadens your CV. Steady demand: IT support is critical in education, and schools rely on experienced technicians year-round. Responsibilities May Include: Providing 1st and 2nd line technical support to staff and students Maintaining hardware including desktops, laptops, printers, and interactive boards Installing and configuring software and operating systems Managing user accounts and access via Active Directory Supporting school network infrastructure (wired and wireless) What We're Looking For: Previous experience in an IT support or technician role, ideally within an educational setting Strong troubleshooting and problem-solving skills Familiarity with Windows environments, Office 365, and basic networking A proactive, adaptable attitude and the ability to work independently Enhanced DBS on the update service, or willingness to obtain one Why Work with Tradewind? We understand the education sector and value the role IT professionals play in school success. Supply offers the perfect combination of flexibility and variety, with no long-term commitment unless you choose it. Whether you're between roles, returning to work, or looking to build experience across multiple settings, we're here to help you take the next step. Ready to make a difference behind the scenes in education? Apply today or contact our Education Technology team to find out more. For more information please contact Ben Pearne on (phone number removed) or email (url removed).

Role: IT Manager Location: Westminster Salary: 30,000 - 40,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our Client is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the Clients on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the client, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Your new company The client is a transport company. Your new role You will be providing VIP 1st and 2nd line support across various sites in London. You must have a car. What you'll need to succeed VIP Support 1st / 2nd line support Tech Bar Support experience Floor Walk, 1-2-1 Support as well as remote support experience Laptop/Desktop build and troubleshooting experience Office 365 build, troubleshooting, rollout experience Understanding of network and infrastructure ITSM tool / Call logging tool experience, such as ServiceNow, Remedy Be able to work shift work where required and adapt - travelling to different sites What you'll get in return A competitive day rate inside IR35 for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Senior IT Technician Up to 37,000 per annum (depending on skills and abilities) Permanent opportunity in Wrexham Additional Benefits: Early Finish on Friday Sick pay Long service holiday increases Free parking Subsidised canteen The role: Our client, a leading global manufacturer renowned for developing and delivering high-quality products and solutions, is seeking a Senior IT Technician to join their team. If you have strong experience in systems administration, network management, and end-user support, we'd love to hear from you! Main Duties of the Senior IT Technician: Provide 1st and 2nd line support for hardware, software and network-related issues. Install, configure, and maintain servers, workstations, and networking equipment. Monitor system health to ensure optimal performance, availability, and reliability of IT services. Contribute to IT initiatives, including system upgrades, migrations, and new technology deployments. Create and maintain comprehensive documentation for systems, processes, and procedures. Uphold data security standards and ensure compliance with internal policies and regulatory requirements. Provide mentorship and technical support to junior technicians and the broader IT support team. Administer and troubleshoot backup systems to ensure data integrity and recovery readiness. The ideal Senior IT Technician will have the following: Bachelor's degree in information technology, Computer Science, or related field or equivalent experience. Background in IT support or systems administration. Strong analytical, troubleshooting, and communication skills. Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) would be helpful. Experience in the manufacturing industry and with SAP ERP is advantageous Technical Skills required: Operating Systems: Windows Server (2016/2019/2022), Windows 10/11 Server Applications: SQL Server Networking: TCP/IP, DNS, DHCP, VPN, VLANs, firewalls, routing and switching Virtualization & Clustering: Microsoft Hyper-V Directory Services: Active Directory, Group Policy Email & Collaboration: Microsoft 365, Intune, SharePoint, Teams Security Tools: Endpoint protection, MFA Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions Scripting & Automation: PowerShell ITSM Tools: ServiceNow Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV The company: The organisation thrives on innovation and are dedicated to providing top-tier IT solutions that drive business success. Additional skills/job titles: IT Helpdesk support, First line support, Second line support, IT Support. To Apply: This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If we have not contacted you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position. CW007

IT Technician in a College Your new company A college in Merseyside has approached Hays looking for an Interim IT Technician to start immediately. The college is one of the largest in the Northwest with four outstanding campuses. You will be joining a team of 6 IT professionals and reporting to the head of IT. This role will be on-site 5 days a week. Your new role You will be providing 1st and 2nd line helpdesk support, assisting with hardware and software problems and technical support functions for the local area network (LAN) and wide area network (WAN). Responsibilities To provide 1st & 2nd line technical support; answering support queries and users in the use of computers and IT-enabled equipment. To have a proactive approach to providing a high degree of customer service for all support queries in a positive manner whilst adhering to all service management principles/Service Level Agreements. Respond to enquiries from clients and help them resolve any hardware or software problems. To log all new calls on the call logging system, maintain a log of any software or hardware problems detected within the helpdesk and analyse help desk activity and make recommendations for increased organisational efficiency and effectiveness. To work effectively within a team and ensure that agreed targets are met, qualitative standards achieved, and staffing/scheduling models are guaranteed to provide effective coverage for the business. What you'll need to succeed In order to succeed, you will need : Experience of working in an IT support role (Education desirable) IT qualification Enhanced DBS Good customer service skills What you'll get in return In return, you will be paid a competitive daily rate of £125- £140 umbrella per day. You will have a dedicated consultant a Hays will assist with compliance, paperwork and payments. You will become part of a great team and have guidance from the Head Of IT. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Senior Dynamics 365 Business Central Support Consultant Up to 50k + Benefits Remote or Hybrid UK-Based My client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issues Troubleshoot functional and technical issues, identifying root causes and delivering effective solutions Work closely with development and consultancy teams to ensure issues are resolved efficiently and accurately Manage support cases from logging through to resolution, ensuring SLAs are met Maintain detailed documentation of support issues and resolutions to aid internal knowledge sharing Proactively identify recurring issues and suggest process or system improvements Assist with testing and deployment of patches, updates and new functionality Provide user training and support post go-live to ensure smooth adoption of systems Knowledge & Skills Strong support experience with Dynamics NAV and Dynamics 365 Business Central Proven background in handling complex support cases within a Microsoft Partner or end-user environment Excellent understanding of BC functionality across finance, sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to 50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into consultancy, project delivery or team leadership Supportive team environment with ongoing learning and development Comprehensive benefits package LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Role: ICT Consultant - 2nd Line Location: Reading ( Must Drive ) Salary: 28,000 - 32,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our client are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools across Reading. You must own and vehicle and full UK driving license for this role, as this role requires you to visit multiple school sites around Berkshire and surrounding areas. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365. The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, they are offering a salary of between 26,000 - 32,000 negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Senior Dynamics 365 Business Central Support Consultant Up to 50k + Benefits Remote or Hybrid UK-Based My client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issues Troubleshoot functional and technical issues, identifying root causes and delivering effective solutions Work closely with development and consultancy teams to ensure issues are resolved efficiently and accurately Manage support cases from logging through to resolution, ensuring SLAs are met Maintain detailed documentation of support issues and resolutions to aid internal knowledge sharing Proactively identify recurring issues and suggest process or system improvements Assist with testing and deployment of patches, updates and new functionality Provide user training and support post go-live to ensure smooth adoption of systems Knowledge & Skills Strong support experience with Dynamics NAV and Dynamics 365 Business Central Proven background in handling complex support cases within a Microsoft Partner or end-user environment Excellent understanding of BC functionality across finance, sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to 50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into consultancy, project delivery or team leadership Supportive team environment with ongoing learning and development Comprehensive benefits package LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Senior Dynamics 365 Business Central Support Consultant Up to 50k + Benefits Remote or Hybrid UK-Based My client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issues Troubleshoot functional and technical issues, identifying root causes and delivering effective solutions Work closely with development and consultancy teams to ensure issues are resolved efficiently and accurately Manage support cases from logging through to resolution, ensuring SLAs are met Maintain detailed documentation of support issues and resolutions to aid internal knowledge sharing Proactively identify recurring issues and suggest process or system improvements Assist with testing and deployment of patches, updates and new functionality Provide user training and support post go-live to ensure smooth adoption of systems Knowledge & Skills Strong support experience with Dynamics NAV and Dynamics 365 Business Central Proven background in handling complex support cases within a Microsoft Partner or end-user environment Excellent understanding of BC functionality across finance, sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to 50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into consultancy, project delivery or team leadership Supportive team environment with ongoing learning and development Comprehensive benefits package LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Senior Dynamics 365 Business Central Support Consultant Up to 50k + Benefits Remote or Hybrid UK-Based My client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issues Troubleshoot functional and technical issues, identifying root causes and delivering effective solutions Work closely with development and consultancy teams to ensure issues are resolved efficiently and accurately Manage support cases from logging through to resolution, ensuring SLAs are met Maintain detailed documentation of support issues and resolutions to aid internal knowledge sharing Proactively identify recurring issues and suggest process or system improvements Assist with testing and deployment of patches, updates and new functionality Provide user training and support post go-live to ensure smooth adoption of systems Knowledge & Skills Strong support experience with Dynamics NAV and Dynamics 365 Business Central Proven background in handling complex support cases within a Microsoft Partner or end-user environment Excellent understanding of BC functionality across finance, sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to 50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into consultancy, project delivery or team leadership Supportive team environment with ongoing learning and development Comprehensive benefits package LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Senior Dynamics 365 Business Central Support Consultant Up to 50k + Benefits Remote or Hybrid UK-Based My client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issues Troubleshoot functional and technical issues, identifying root causes and delivering effective solutions Work closely with development and consultancy teams to ensure issues are resolved efficiently and accurately Manage support cases from logging through to resolution, ensuring SLAs are met Maintain detailed documentation of support issues and resolutions to aid internal knowledge sharing Proactively identify recurring issues and suggest process or system improvements Assist with testing and deployment of patches, updates and new functionality Provide user training and support post go-live to ensure smooth adoption of systems Knowledge & Skills Strong support experience with Dynamics NAV and Dynamics 365 Business Central Proven background in handling complex support cases within a Microsoft Partner or end-user environment Excellent understanding of BC functionality across finance, sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to 50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into consultancy, project delivery or team leadership Supportive team environment with ongoing learning and development Comprehensive benefits package LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Senior Dynamics 365 Business Central Support Consultant Up to 50k + Benefits Remote or Hybrid UK-Based My client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issues Troubleshoot functional and technical issues, identifying root causes and delivering effective solutions Work closely with development and consultancy teams to ensure issues are resolved efficiently and accurately Manage support cases from logging through to resolution, ensuring SLAs are met Maintain detailed documentation of support issues and resolutions to aid internal knowledge sharing Proactively identify recurring issues and suggest process or system improvements Assist with testing and deployment of patches, updates and new functionality Provide user training and support post go-live to ensure smooth adoption of systems Knowledge & Skills Strong support experience with Dynamics NAV and Dynamics 365 Business Central Proven background in handling complex support cases within a Microsoft Partner or end-user environment Excellent understanding of BC functionality across finance, sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to 50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into consultancy, project delivery or team leadership Supportive team environment with ongoing learning and development Comprehensive benefits package LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Senior Dynamics 365 Business Central Support Consultant Up to 50k + Benefits Remote or Hybrid UK-Based My client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issues Troubleshoot functional and technical issues, identifying root causes and delivering effective solutions Work closely with development and consultancy teams to ensure issues are resolved efficiently and accurately Manage support cases from logging through to resolution, ensuring SLAs are met Maintain detailed documentation of support issues and resolutions to aid internal knowledge sharing Proactively identify recurring issues and suggest process or system improvements Assist with testing and deployment of patches, updates and new functionality Provide user training and support post go-live to ensure smooth adoption of systems Knowledge & Skills Strong support experience with Dynamics NAV and Dynamics 365 Business Central Proven background in handling complex support cases within a Microsoft Partner or end-user environment Excellent understanding of BC functionality across finance, sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to 50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into consultancy, project delivery or team leadership Supportive team environment with ongoing learning and development Comprehensive benefits package LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Technology Consultant Full-time- Hybrid or Remote Some travel to client sites Up to £50,000 DOE Our client is a one of theUK's Top Technology Consulting Firms and are looking to expand by adding a Technology Consultant to the team. As a Technology Consultant, you'll have the opportunity to take on a client-facing role that's essential to transforming how organisations use technology. You will be responsible for shaping digital strategies and leading technology change projects that drive tangible results for our clients. This key position requires someone who is adaptable, with excellent problem-solving skills and a strong focus on client satisfaction. If you have experience advising senior stakeholders, managing technology solutions, and delivering complex projects while ensuring the highest levels of service, this role could be the perfect fit for you! As part of the role, you'll work closely with clients to understand their business needs, provide actionable insights, and manage technology transformation projects from start to finish. Your ability to collaborate with both technical and non-technical teams will ensure the smooth delivery of tailored technology solutions aligned with the client's goals. The ideal candidate will possess strong consulting experience, a strong understanding of commercials, be highly organised with the ability to interpret complex business challenges into technology solutions. This is a dynamic role with the autonomy to shape digital transformation projects and ensure lasting success for our clients. Key Responsibilities Advising management executives and the broader senior stakeholders, to transform their organisations for the digital age. Meet ing clients to perform assessments of problematic situations and fully understand the client's business needs. Collaborating with technical and non-technical teams to ensure familiarity with the client's business. Collect information about the client's business through a variety of methods (shadowing, interviews, surveys, reading reports etc.) Analyse and interpret data to unearth weaknesses and problems and comprehend the causes. Diagnosing IT system problems and inefficiencies. Analysing and determining risks and mitigations such as security threats, data risks, human risks etc. Formulate recommendations and solutions with attention to a client's objectives, strategy, capabilities, and limitations. Writing technology plans and articulate project scopes. Organise and execute assigned business and technology projects on behalf of clients aligned to the roadmap. Present findings and suggestions to clients with ample justification and practical advice. Assist the client in implementing the plan, resolve any occasional discrepancies and provide guidance for any occurring problems and issues. Monitoring the success of technology solutions. Training staff to use the new technology, processes, and IT systems. Essential skills & experience Client facing experience providing Modern Workplace solutions Successful candidates may have worked in technology for 3+ years with a minimum of 2nd/3rd line IT experience Experience of developing technology solutions or being involved in projects where solutions have been designed Demonstrable experience in analytical thinking, communication, written and presentation skills Experience in working with technology in core business functions such as Finance, HR, Operations, Sales, Marketing etc. Experience of technology operations, project management, service delivery Experience of understanding and articulating the impact of emerging technology trends Experience in the delivery of technology transformation programmes incorporating people, process and/or technology changes Experience of managing client relationships If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. Get The Future You Want See what it's like to work at Capgemini Invent, visit our Glassdoor page As a Digital Business Analyst Consultant, you'll: Help our clients understand and explore how, where and why to apply new digital technologies & platforms. Advising, designing and delivering excellent products and services for our clients to transform their businesses and deliver real value. Play a pivotal role in end-to-end user centred design projects, working between design, product, development and test. Work as part of a multi-disciplinary Agile Scrum team, having responsibility for understanding user needs, working closely with our business partners, translating problems or requirements into user stories and defining acceptance criteria. Be highly customer focused and responsible for building stakeholder relationships and using your analytical thinking, problem-solving and communication skills to help achieve the Scrum teams' goals. Skills you will need: Experience in a user-centred product or service development projects. Experience working in a multi-disciplinary Agile Scrum team, facilitating and supporting the end-to-end delivery, from research and design through to development and testing. Ability to lead the translation of user needs and business requirements into user stories and acceptance criteria. Ability to be the intermediary between both business requirements and user needs, and between waterfall and Agile delivery. Proficient in the use of requirements capturing methodology toolsets e.g. JIRA. Experience in technical business analysis with a familiarity of architectural concepts such as microservice and legacy architecture, API's and cloud infrastructure. Responsible for building highly collaborative internal and external stakeholder relationships, with both the ability to deal with conflict management and to influence key stakeholders. Support and lead scrum team activities and ceremonies to ensure delivery of team goals. Support effective business analysis through analytical thinking, problem-solving and communication skills. Bonus Skills: Experience across different sectors, including in Public Sector, Utilities, Financial Services, Consumer Products and Retail Experience working with Government Digital Service (GDS) service standards Experience supporting internal operations of the team through activities such as recruitment, client development, line management, delivering trainings and mentoring Certifications across Business Analysis, Agile Delivery, User Centred Design etc. We are hiring all levels of experience. Whether you have been working as part of a small team or leading large or complex engagements, we have the role for you. Potential is also just as important to us as having the required skills. If you have the right mindset and you're passionate about the role, we will be able to provide you with bespoke training and the support to build all the skills you need. An overview of the role As a Digital Business Analyst Consultant, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. The work: No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Collaboration and Innovation: We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. Why us? Capgemini Invent UK is a winner at the Glassdoor Employees' Choice Awards for the 2nd year running, placing in the top 50 employers in its list of the Best Places to Work in 2022. At Capgemini Invent we pride ourselves on our collaborative innovation culture and we provide autonomy in driving your own career and developing the skills they need to achieve success. Whilst we're a global consultancy, we're made up of supportive, close-knit communities all working to get the best solutions for our customers and create the best working environment for our employees. We offer formal training and certifications from industry leaders specific to your role, as well as informal trainings, support and mentorship in our Digital Business Analyst Consultant community. We offer interesting and challenging client engagements, opportunities to work and learn from our experienced team of Digital Business Analyst Consultants and the chance to experience a wide range of different clients and industries. Diversity: Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Learning and development: There's an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all of our teams. Work/Life Harmony: We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life. CSR: We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for an 9th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location..... click apply for full job details

M365 Technical Engineer - M icrosoft 365, Office 365, Teams, Power Platform Surrey/Hybrid 40-45k Base + Bonus + Great Benefits Our firmly established, award-winning and highly regarded MSP client requires two M365 Technical Engineers with strong knowledge in supporting the entire M365 suite. This amazing company has doubled in size in the last 2 years and the growth trend is set to continue over the next 3-5 years. Currently supporting the 2nd Line, they are looking for this role to progress to a 3rd Line position in the next 12-24 months depending on experience. This presents an amazing growth and development opportunity for the right candidate. As an M365 Technical Engineer, you will: Provide 2nd line application support on M365/O365 technologies which include Exchange, SharePoint Online (and OneDrive for Business), Teams, Power Platform, Microsoft Dynamics, to Bytes Microsoft cloud customers Manage day-to-day prioritisation and management of open support requests working from the Service Desk tool Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve issues Ask customers targeted questions to quickly understand the root of the problem Talk clients through a series of actions, either via phone, email, or chat, until they have solved a technical issue Escalate unresolved issues to appropriate internal teams or managers To be successful in this role, you will have the following qualifications, experience, and traits: Exchange online including management in PowerShell Scripting Compliance Centre, which includes having knowledge of Retention Policy, Tagging, DLP, etc. SharePoint administration M365 Licenses Configuration and understanding the difference. Understanding PowerBi Platform Office 365 Admin Management - Understand how to control, Manage, etc. The successful Cloud Consultant can expect a negotiable package circa 40-45k with bonuses and an additional and overly generous benefits package. The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the business community throughout the UK, Europe, North America, and APAC.

About the role; Submit your CV and any additional required information after you have read this description by clicking on the application button. As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.

At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. Get The Future You Want See what it's like to work at Capgemini Invent, visit our Glassdoor page As a Digital Business Analyst Consultant, you'll: Help our clients understand and explore how, where and why to apply new digital technologies & platforms. Advising, designing and delivering excellent products and services for our clients to transform their businesses and deliver real value. Play a pivotal role in end-to-end user centred design projects, working between design, product, development and test. Work as part of a multi-disciplinary Agile Scrum team, having responsibility for understanding user needs, working closely with our business partners, translating problems or requirements into user stories and defining acceptance criteria. Be highly customer focused and responsible for building stakeholder relationships and using your analytical thinking, problem-solving and communication skills to help achieve the Scrum teams' goals. Skills you will need: Experience in a user-centred product or service development projects. Experience working in a multi-disciplinary Agile Scrum team, facilitating and supporting the end-to-end delivery, from research and design through to development and testing. Ability to lead the translation of user needs and business requirements into user stories and acceptance criteria. Ability to be the intermediary between both business requirements and user needs, and between waterfall and Agile delivery. Proficient in the use of requirements capturing methodology toolsets e.g. JIRA. Experience in technical business analysis with a familiarity of architectural concepts such as microservice and legacy architecture, API's and cloud infrastructure. Responsible for building highly collaborative internal and external stakeholder relationships, with both the ability to deal with conflict management and to influence key stakeholders. Support and lead scrum team activities and ceremonies to ensure delivery of team goals. Support effective business analysis through analytical thinking, problem-solving and communication skills. Bonus Skills: Experience across different sectors, including in Public Sector, Utilities, Financial Services, Consumer Products and Retail Experience working with Government Digital Service (GDS) service standards Experience supporting internal operations of the team through activities such as recruitment, client development, line management, delivering trainings and mentoring Certifications across Business Analysis, Agile Delivery, User Centred Design etc. We are hiring all levels of experience. Whether you have been working as part of a small team or leading large or complex engagements, we have the role for you. Potential is also just as important to us as having the required skills. If you have the right mindset and you're passionate about the role, we will be able to provide you with bespoke training and the support to build all the skills you need. An overview of the role As a Digital Business Analyst Consultant, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. The work: No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Collaboration and Innovation: We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. Why us? Capgemini Invent UK is a winner at the Glassdoor Employees' Choice Awards for the 2nd year running, placing in the top 50 employers in its list of the Best Places to Work in 2022. At Capgemini Invent we pride ourselves on our collaborative innovation culture and we provide autonomy in driving your own career and developing the skills they need to achieve success. Whilst we're a global consultancy, we're made up of supportive, close-knit communities all working to get the best solutions for our customers and create the best working environment for our employees. We offer formal training and certifications from industry leaders specific to your role, as well as informal trainings, support and mentorship in our Digital Business Analyst Consultant community. We offer interesting and challenging client engagements, opportunities to work and learn from our experienced team of Digital Business Analyst Consultants and the chance to experience a wide range of different clients and industries. Diversity: Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Learning and development: There's an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all of our teams. Work/Life Harmony: We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life. CSR: We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for an 9th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location..... click apply for full job details

2nd Line Support Engineer Are you looking to join a company who are passionate about driving digital transformation and champion the values of openness, honesty and trust? This opportunity offers a competitive salary and excellent company benefits. We are on the lookout for a 2nd Line Support Engineer to join a Microsoft Gold Partner organisation, committed to helping businesses realise their full potential through digital transformation. As a 2nd Line Support Engineer, you will become part of the Managed Services Team and be a frequent point of communication, providing customer facing interface for support queries and requests. You'll also be working in conjunction with the 1st and 3rd line teams to deliver a cohesive experience for clients. On a day-to-day basis, you will be responsible for updating customers on all stages of support calls, from logging, research, action plan, escalation to resolution. Further activities and responsibilities are detailed below. For this role, you must hold or be able to successfully achieve and maintain NPPV3 with SC. Knowledge of the ITIL ServiceDesk environment and a minimum of 2 years Support Engineer experience with Microsoft technologies is essential. Further requirements are listed below. The salary for this position is circa £24,000 - £26,000 per annum, depending on experience. The role is temporarily remote with a view to returning to office-based. Immediate start date available. Further Duties Co-ordinate support queries and requests Maintain knowledge base for all encountered issues Expected to escalate within a timely manner to the 3rd line support team if required Publish customer facing technical information such as best practice guides, FAQ's, etc. (excludes consulting engagement documentation) Provide reports and statistical analysis on issues reported and resolved for use by the account management teams and technical teams Provide a feedback loop to delivery and consulting teams Provide co-ordination of feedback and point of contact for customers and consultants for issues arising during project deployment (NB this is a secondary responsibility and will always take second place to customers with support contracts.) Major Incident - be able to analyse root cause and make recommendations cross platform Conform to change management process for internal and customers On call responsibilities within a pressurised support environment Delivery of customer support in line with the objectives of the team objectives, customer expectations and company contractual obligations Communicating internally and externally support issues, escalations, and action plans to resolve customer issues Supporting management by providing relevant and timely updates to customer issues Assist in the technology documentation and generation of Company Intellectual Property Build and maintain customer support information and documentation of supported customer environments Build and maintain Virtual environments for the replication of customer scenarios and testing of support solutions Windows Server administration for a multitude of systems Confidence in all communication methods when speaking to clients and end users. Open to 24/7 shift pattern Essential Criteria To be successful in the role, you must be able to demonstrate the following skills and experience: Must hold or be able to successfully achieve and maintain NPPV3 with SC A minimum of 2 years Support Engineer experience with Microsoft technologies Evidence of excellent customer service skills Knowledge of the ITIL ServiceDesk environment Excellent and demonstrable documentation ability, for both technical documents and customer communication The ability to work under their own initiative and as part of the team Working knowledge of basic system administration for SQL Server Understanding of cloud technology Specifically relating to hosting servers for both Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) with a view to server migration taking place in the future Work to strict SLA and ensure case information is correct and current Sufficient understanding of Windows 10, 8 and 7 Operating Systems SFIA As part of the screening process, the Skills Framework for the Information Age is used. This is made up of 7 levels of responsibility and more than 100 individual skills. More information can be found on the SFIA website. This role is expected to be a SFIA Level of Responsibility 2-3. Benefits: Private medical cover with mental health and dental upgrade Employer matched contributory pension (up to 5%) Sick pay Perkbox Get your birthday off Twice yearly Summit days Cycle scheme Flowers sent to your partner on their birthday Death in service life insurance Specsavers vouchers Referral programme If this role sounds of interest to you, then please submit your application below or get in touch with Sacha on . Alternatively you can email your CV to to apply.

IT Engineer, 3rd Line Support, Windows, O365, Azure, Cisco, Intune We are recruiting for an experienced 3rd Line Support Engineer for our client, a professional services and finance institution based in North Yorkshire. On offer is a 3-month initial contract inside IR35 at a daily rate up to £300 per day with strong probability of extension. The role is fully remote, with the odd trip into the office on a very ad-hoc basis. What you will be working on: You will be working among the infrastructure team to ensure high systems availability Systems administration, security, configuration management, various project deliveries, supplier management, user support, procurement and purchasing Dealing with technical escalations from the 1st and 2nd line team efficiently Handling the delivery of updates, system changes and managing systems alongside key third-party suppliers Who you will be working for: Our client are industry leading experts in their field offering a range of professional services that provide tools and services that support business, filling in the gaps whilst protecting them. On the back of significant growth and with an acquisition they require support as they develop their IT infrastructure. We are looking for for someone who has experience with: A deep understanding of all major elements of the IT systems landscape including networking, telephony, operating systems, application servers, firewalls, and mobile devices. Meraki Networks and Portal Management Migration projects Microsoft Azure Microsoft Windows Server (2016,2019) Exchange Online / Office 365, SQL Server, VMware, Azure Active Directory and Group Policy administration Networking components such as TCP/IP, VPN's, LANS, WANS, VLANS, DNS/ WINS and DHCP) with Configuring switches, routers and firewalls (Cisco Meraki) Intune Management What you'll get in return You will be earning up to £300 a day inside IR35, on a 3-month initial contract (extension likely) The role is fully remote, with the odd trip into the office on a very ad-hoc basis. If this role interests you, please click to apply or get in touch for a chat. I am a Senior Consultant for Hays Technology, specialising in providing contract and project resources for West Yorkshire, ensuring organisations are supported by the top talent. My passion for this space stems from being an inquisitive person always looking at ways to improve systems and use technology to benefit my work and life in positive ways. Positive change is a good thing, At Hays Technology, we are shaping the future of recruitment. Demand for Contractors and project resource is growing faster than ever before. By working with organisations of all sizes - from disruptive start-ups to multinational enterprises - we have a unique insight in to how organisations are using non-permanent resource to achieve their technology strategy. So, whether you are looking for a role or hiring for one contractor, a team, or looking to outsource the delivery of an entire project, get in touch. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk