2nd Line IT Support Engineer Tamworth, Staffordshire (Office Based) Permanent Up to £40,000 per annum Are you ready to take the next step in your IT career? We're looking for an enthusiastic and motivated IT Support Engineer who has already established themselves in a Support role and is keen to develop their technical skills across infrastructure, cloud technologies and project delivery. This is an excellent opportunity to join a supportive IT team where you'll play a key role in delivering high-quality technical support while gaining exposure to a broad range of technologies and contributing to projects that shape the future of the business. The Role As a 2nd Line IT Support Engineer, you'll act as the technical escalation point for more complex support issues, working closely with end users to resolve problems efficiently while maintaining excellent customer service. Alongside your support responsibilities, you'll be encouraged to broaden your technical knowledge, contribute to infrastructure improvements, and assist with the delivery of IT projects. Your responsibilities will include: Providing 2nd line technical support and acting as the escalation point for the Service Desk. Troubleshooting and resolving more complex hardware, software and infrastructure issues. Supporting and maintaining the company's IT systems and infrastructure. Coordinating software updates, security patches and version upgrades. Managing IT changes through established change control processes. Supporting IT projects, including planning and technical implementation. Purchasing, provisioning and configuring IT equipment. Managing IT requirements for new starters, movers and leavers. Producing and maintaining technical documentation and knowledge base articles. Contributing ideas to improve systems, processes and the overall IT roadmap. Ensuring systems and changes comply with security standards and regulatory requirements. About You You'll have experience working within an IT support environment and be passionate about developing your technical skills. Just as importantly, you'll enjoy solving problems, helping users and continuously learning new technologies. Experience with some of the following would be advantageous: Windows 11 Windows Server (2016 onwards) Microsoft 365 Microsoft Teams Microsoft Exchange Microsoft Azure VMware vSphere Citrix XenApp IIS Dell Networking Sophos technologies Mitel telephony Don't worry if you haven't worked with every technology listed above. A genuine enthusiasm for IT, a proactive approach to learning and a desire to build your technical expertise are far more important. We're Looking For Someone Who Is: Passionate about technology and eager to learn. Customer-focused with excellent communication skills. Able to prioritise workload effectively and remain calm under pressure. A logical problem solver with strong attention to detail. Keen to contribute ideas and support continuous improvement. A collaborative team player with a positive, proactive attitude. What's on Offer Salary up to £40,000 . A permanent, office-based role in Tamworth, Staffordshire . Exposure to a wide range of modern infrastructure and cloud technologies. Opportunities to work on technical projects and develop your skills. A supportive environment that encourages learning and career progression. If you're looking for a role where you'll continue to grow technically while making a real contribution to the IT team, we'd love to hear from you.
21/07/2026
Full time
2nd Line IT Support Engineer Tamworth, Staffordshire (Office Based) Permanent Up to £40,000 per annum Are you ready to take the next step in your IT career? We're looking for an enthusiastic and motivated IT Support Engineer who has already established themselves in a Support role and is keen to develop their technical skills across infrastructure, cloud technologies and project delivery. This is an excellent opportunity to join a supportive IT team where you'll play a key role in delivering high-quality technical support while gaining exposure to a broad range of technologies and contributing to projects that shape the future of the business. The Role As a 2nd Line IT Support Engineer, you'll act as the technical escalation point for more complex support issues, working closely with end users to resolve problems efficiently while maintaining excellent customer service. Alongside your support responsibilities, you'll be encouraged to broaden your technical knowledge, contribute to infrastructure improvements, and assist with the delivery of IT projects. Your responsibilities will include: Providing 2nd line technical support and acting as the escalation point for the Service Desk. Troubleshooting and resolving more complex hardware, software and infrastructure issues. Supporting and maintaining the company's IT systems and infrastructure. Coordinating software updates, security patches and version upgrades. Managing IT changes through established change control processes. Supporting IT projects, including planning and technical implementation. Purchasing, provisioning and configuring IT equipment. Managing IT requirements for new starters, movers and leavers. Producing and maintaining technical documentation and knowledge base articles. Contributing ideas to improve systems, processes and the overall IT roadmap. Ensuring systems and changes comply with security standards and regulatory requirements. About You You'll have experience working within an IT support environment and be passionate about developing your technical skills. Just as importantly, you'll enjoy solving problems, helping users and continuously learning new technologies. Experience with some of the following would be advantageous: Windows 11 Windows Server (2016 onwards) Microsoft 365 Microsoft Teams Microsoft Exchange Microsoft Azure VMware vSphere Citrix XenApp IIS Dell Networking Sophos technologies Mitel telephony Don't worry if you haven't worked with every technology listed above. A genuine enthusiasm for IT, a proactive approach to learning and a desire to build your technical expertise are far more important. We're Looking For Someone Who Is: Passionate about technology and eager to learn. Customer-focused with excellent communication skills. Able to prioritise workload effectively and remain calm under pressure. A logical problem solver with strong attention to detail. Keen to contribute ideas and support continuous improvement. A collaborative team player with a positive, proactive attitude. What's on Offer Salary up to £40,000 . A permanent, office-based role in Tamworth, Staffordshire . Exposure to a wide range of modern infrastructure and cloud technologies. Opportunities to work on technical projects and develop your skills. A supportive environment that encourages learning and career progression. If you're looking for a role where you'll continue to grow technically while making a real contribution to the IT team, we'd love to hear from you.
As a 2nd line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently. This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly. Client Details This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients. Description Manage and maintain IT systems to ensure optimal performance and reliability. Monitor system activities and troubleshoot any technical issues that arise. Collaborate with the Technology department to implement system upgrades and improvements. Support users with technical queries and provide solutions in a timely manner. Ensure data integrity and maintain system security protocols. Document system processes and create user guides where required. Coordinate with external vendors for system-related support and services. Stay updated on emerging technologies and recommend upgrades to existing systems. Profile Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues. Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records. Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and life cycle administration. Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services. Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment. Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services. Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials. Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery. Job Offer A salary ranging from £36000 to £40000, dependent on the level of experience. A permanent position within the Technology & Telecoms industry. Hybrid working 2 days onsite in Harrogate Additional benefits to be discussed during the recruitment process. If you're interested in this role, apply now.
21/07/2026
Full time
As a 2nd line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently. This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly. Client Details This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients. Description Manage and maintain IT systems to ensure optimal performance and reliability. Monitor system activities and troubleshoot any technical issues that arise. Collaborate with the Technology department to implement system upgrades and improvements. Support users with technical queries and provide solutions in a timely manner. Ensure data integrity and maintain system security protocols. Document system processes and create user guides where required. Coordinate with external vendors for system-related support and services. Stay updated on emerging technologies and recommend upgrades to existing systems. Profile Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues. Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records. Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and life cycle administration. Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services. Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment. Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services. Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials. Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery. Job Offer A salary ranging from £36000 to £40000, dependent on the level of experience. A permanent position within the Technology & Telecoms industry. Hybrid working 2 days onsite in Harrogate Additional benefits to be discussed during the recruitment process. If you're interested in this role, apply now.
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join our team in Cardiff and be the first point of contact for our internal customers. These roles require NPPV Police vetting and SC level clearance which we will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
21/07/2026
Full time
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join our team in Cardiff and be the first point of contact for our internal customers. These roles require NPPV Police vetting and SC level clearance which we will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Alexander Mann Solutions - Public Sector Resourcing
Swindon, Wiltshire
On behalf of UKRI, we are looking for a Senior Power Platform Developer (Inside IR35) for a contract until March 2027 with likely extension, based remotely. Job Purpose As a Senior Power Platform Developer with experience of implementing solutions using the Microsoft Power platform toolset, the role holder will work as part of a multidisciplinary team delivering a new assessment platform for the Research Excellence Framework (REF). With a passion for cutting edge technology and embracing low code platforms such as the MS Power Platform, the role holder will provide technical input and innovation to ensure appropriate solutions are in place to meet business requirements. As a Power Platform Engineer you will design, build, and maintain low code solutions that support UKRI's strategic and operational objectives. The role enables teams across UKRI to automate processes, improve data accessibility and deliver secure, scalable digital services using Microsoft Power Platform technologies. Working closely with product owners, business analysts and technical teams you will translate requirements into robust applications, automations and integrations, while ensuring performance, scalability, accessibility and security requirements are met. As a Senior Power Platform Developer your main responsibilities will be: Solution Design & Development . Build Power Apps (Canvas and Model Driven), Power Automate flows, and Power BI dashboards to meet business needs. . Develop reusable components, connectors, and templates aligned with UKRI architecture standards. . Implement Dataverse data models and manage schema, relationships, and security roles. Platform Governance & Compliance . Apply UKRI governance, security, and data protection standards to all solutions. . Contribute to environment strategy, DLP policies, and life cycle management. . Ensure accessibility, performance, and maintainability of all delivered solutions. Integration & Automation . Integrate Power Platform solutions with Microsoft 365, Azure services, APIs, and Legacy systems. . Design and implement automated workflows that reduce manual effort and improve service efficiency. Support & Continuous Improvement . Provide 2nd/3rd line support for Power Platform solutions and environments. . Monitor platform usage, performance, and adoption, recommending improvements. . Contribute to the Power Platform Centre of Excellence (CoE) and promote best practice. Collaboration & Stakeholder Engagement . Work with multidisciplinary teams to refine requirements and deliver user centred solutions. . Provide technical guidance to citizen developers and support capability uplift across UKRI. . Communicate technical concepts clearly to non-technical stakeholders. Essential: . Strong experience developing solutions using Power Apps, Power Automate, Power BI, and Dataverse. . Good understanding of Microsoft Azure, Azure AD and Azure Integration Services. . Experience with REST APIs, JSON and data integration patterns. . Ability to design secure, scalable low-code architectures. . Knowledge of software development life cycle practices, including version control and testing. . Ability to analyse business processes and translate them into technical solutions. . Experience working within Agile delivery teams. . Experience building production grade solutions within enterprise environments. Desirable: . Experience working within Government or wider Public Sector environments. . Knowledge of GDS standards, service assessments and digital delivery practices. . Experience designing accessible and secure digital services. . Knowledge of AI Builder, Copilot Studio or wider Microsoft AI capabilities. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, UKRI guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Commitment UKRI guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
21/07/2026
Contractor
On behalf of UKRI, we are looking for a Senior Power Platform Developer (Inside IR35) for a contract until March 2027 with likely extension, based remotely. Job Purpose As a Senior Power Platform Developer with experience of implementing solutions using the Microsoft Power platform toolset, the role holder will work as part of a multidisciplinary team delivering a new assessment platform for the Research Excellence Framework (REF). With a passion for cutting edge technology and embracing low code platforms such as the MS Power Platform, the role holder will provide technical input and innovation to ensure appropriate solutions are in place to meet business requirements. As a Power Platform Engineer you will design, build, and maintain low code solutions that support UKRI's strategic and operational objectives. The role enables teams across UKRI to automate processes, improve data accessibility and deliver secure, scalable digital services using Microsoft Power Platform technologies. Working closely with product owners, business analysts and technical teams you will translate requirements into robust applications, automations and integrations, while ensuring performance, scalability, accessibility and security requirements are met. As a Senior Power Platform Developer your main responsibilities will be: Solution Design & Development . Build Power Apps (Canvas and Model Driven), Power Automate flows, and Power BI dashboards to meet business needs. . Develop reusable components, connectors, and templates aligned with UKRI architecture standards. . Implement Dataverse data models and manage schema, relationships, and security roles. Platform Governance & Compliance . Apply UKRI governance, security, and data protection standards to all solutions. . Contribute to environment strategy, DLP policies, and life cycle management. . Ensure accessibility, performance, and maintainability of all delivered solutions. Integration & Automation . Integrate Power Platform solutions with Microsoft 365, Azure services, APIs, and Legacy systems. . Design and implement automated workflows that reduce manual effort and improve service efficiency. Support & Continuous Improvement . Provide 2nd/3rd line support for Power Platform solutions and environments. . Monitor platform usage, performance, and adoption, recommending improvements. . Contribute to the Power Platform Centre of Excellence (CoE) and promote best practice. Collaboration & Stakeholder Engagement . Work with multidisciplinary teams to refine requirements and deliver user centred solutions. . Provide technical guidance to citizen developers and support capability uplift across UKRI. . Communicate technical concepts clearly to non-technical stakeholders. Essential: . Strong experience developing solutions using Power Apps, Power Automate, Power BI, and Dataverse. . Good understanding of Microsoft Azure, Azure AD and Azure Integration Services. . Experience with REST APIs, JSON and data integration patterns. . Ability to design secure, scalable low-code architectures. . Knowledge of software development life cycle practices, including version control and testing. . Ability to analyse business processes and translate them into technical solutions. . Experience working within Agile delivery teams. . Experience building production grade solutions within enterprise environments. Desirable: . Experience working within Government or wider Public Sector environments. . Knowledge of GDS standards, service assessments and digital delivery practices. . Experience designing accessible and secure digital services. . Knowledge of AI Builder, Copilot Studio or wider Microsoft AI capabilities. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, UKRI guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Commitment UKRI guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
21/07/2026
Full time
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
Regional is looking for an IT Support Analyst (1st/2nd Line) to join our IT team in Warwick. This full-time role involves providing technical support across 23 campuses and offers a varied, hands-on experience. You'll be part of a supportive team ensuring timely assistance across numerous technologies. The ideal candidate will have experience in IT support, strong troubleshooting skills, and a proactive attitude towards learning. The position includes a competitive salary, 25 days of annual leave, and opportunities for professional development.
21/07/2026
Full time
Regional is looking for an IT Support Analyst (1st/2nd Line) to join our IT team in Warwick. This full-time role involves providing technical support across 23 campuses and offers a varied, hands-on experience. You'll be part of a supportive team ensuring timely assistance across numerous technologies. The ideal candidate will have experience in IT support, strong troubleshooting skills, and a proactive attitude towards learning. The position includes a competitive salary, 25 days of annual leave, and opportunities for professional development.
Job title : 1 st / 2 nd Line Support Engineer Location : Aldgate Salary: £30,000 to £35,000 + Bonus + Benefits Start date : ASAP Working hours : 8:00am to 4:00pm A globally renowned Insurance firm are looking for an 1 st / 2 nd Line Support Engineer to provide white glove support their growing user base. The 1 st / 2 nd Line Support Engineer will have the chance to progress their career and work their way up the ladder within the organisation due to their progression opportunities. They are seeking someone who has a can-do attitude, excellent communication skills and is passionate about IT. The 1 st / 2 nd Line Support Engineer will receive training and annual performance reviews. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory MS Teams Mobile Device support Imaging laptops Hardware Support Ticketing system experience Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1st / 2nd Line Support Engineer: Azure Intune ServiceNow Certifications Professional services experience If you are keen to progress and work your way up the ladder within an organisation then please apply with a copy of your most up to date CV. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst
21/07/2026
Full time
Job title : 1 st / 2 nd Line Support Engineer Location : Aldgate Salary: £30,000 to £35,000 + Bonus + Benefits Start date : ASAP Working hours : 8:00am to 4:00pm A globally renowned Insurance firm are looking for an 1 st / 2 nd Line Support Engineer to provide white glove support their growing user base. The 1 st / 2 nd Line Support Engineer will have the chance to progress their career and work their way up the ladder within the organisation due to their progression opportunities. They are seeking someone who has a can-do attitude, excellent communication skills and is passionate about IT. The 1 st / 2 nd Line Support Engineer will receive training and annual performance reviews. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory MS Teams Mobile Device support Imaging laptops Hardware Support Ticketing system experience Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1st / 2nd Line Support Engineer: Azure Intune ServiceNow Certifications Professional services experience If you are keen to progress and work your way up the ladder within an organisation then please apply with a copy of your most up to date CV. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst
Big Red Recruitment Midlands Limited
Burbage, Leicestershire
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
21/07/2026
Full time
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
IT Support Analyst 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £220 - £245 per day: MARS has partnered a leading specialist consultancy firm to hire in a temporary IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Support Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st/2nd Line IT Support role. Our client is looking for an IT Support Analyst with the following skills: 1st/2nd Line internal IT Support experience, An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
21/07/2026
Contractor
IT Support Analyst 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £220 - £245 per day: MARS has partnered a leading specialist consultancy firm to hire in a temporary IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Support Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st/2nd Line IT Support role. Our client is looking for an IT Support Analyst with the following skills: 1st/2nd Line internal IT Support experience, An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
IS Technical Support Analyst - Hull - up to 32,000 plus benefits Join a global IT team where every day is different! You'll join a busy global IT environment supporting users, systems, and infrastructure across multiple sites. This is a hands-on role where you'll troubleshoot issues, support core services, and help keep business-critical systems running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system changes, moves, and occasional out-of-hours cover What you'll need IT Support / Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical exposure, we'd love to hear from you. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Analyst, Service Desk Analyst, 2nd Line Support Engineer, Desktop Support Engineer, Windows Support, Microsoft 365, Active Directory, Azure, IT Technician, Citrix, Windows Server. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
20/07/2026
Full time
IS Technical Support Analyst - Hull - up to 32,000 plus benefits Join a global IT team where every day is different! You'll join a busy global IT environment supporting users, systems, and infrastructure across multiple sites. This is a hands-on role where you'll troubleshoot issues, support core services, and help keep business-critical systems running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system changes, moves, and occasional out-of-hours cover What you'll need IT Support / Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical exposure, we'd love to hear from you. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Analyst, Service Desk Analyst, 2nd Line Support Engineer, Desktop Support Engineer, Windows Support, Microsoft 365, Active Directory, Azure, IT Technician, Citrix, Windows Server. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
20/07/2026
Full time
Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
# Service Desk AnalystPosted 15th July 2026REFERENCE31420\_ Share this job Relevant JobsTransport & LogisticsAssistant Depot Manager - IpswichLocationBury St Edmunds, SuffolkJob TypePermanentVertas is looking for an Assistant Depot Manager to join our Team. Who are Vertas? Vertas delivers trusted, integrated facilities management solutions across Great Britain. Our tea Up to £17.51/ hourView jobHR & RecruitmentIn-House RecruiterLocationIpswich, SuffolkJob TypeTemporaryAre you a recruiter who thrives on finding top talent and creating exceptional candidate experiences? Do you excel in a fast-paced environment where no two days are the same? Opus Up to £31,000/ yearView jobSocial WorkOccupational Therapy AssistantLocationWalsall, West MidlandsJob TypeTemporaryOccupational Therapy Assistants - Prevention Early Intervention Location: Walsall Council Rate: £28.40 Umbrella Working Pattern: Hybrid - community-based visits, clinic assessments Up to £28.40/ hourView jobLocationIpswich, SuffolkSalaryUp to£35,000.00/yearJob TypePermanentJob Discipline-Our client is seeking a IT Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich offering hyrbid. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests are resolved efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. Log, categorise, and prioritise tickets in line with agreed SLAs. Provide first-line resolution for common issues across hardware, software, and systems. Escalate more complex issues to 2nd/3rd line teams where required, ensuring clear handover. Work with third-party support providers where required, maintaining clear ownership of tickets and ensuring services are delivered in line with agreed expectations. Proactively manage and update tickets to resolution, keeping users informed throughout. User Support Support users across core systems (Microsoft 365, Devices and Business Applications). Assist with onboarding and offboarding processes (account setup, access, equipment). Deliver end-user support including induction training for new starters, ensuring they are equipped to use core systems, devices, and collaboration tools effectively from day one. Provide ongoing guidance and informal training to users to improve system adoption and digital capability. Maintain a strong customer focus, ensuring a positive user experience. Device & Systems Support Support laptops, mobile devices, printers, and peripherals. Assist with device builds, configuration, and deployment. Troubleshoot connectivity issues (WiFi, VPN, network access). Perform routine checks and basic system maintenance tasks. Assist with cyber security monitoring and remediation tasks. Process & Continuous Improvement Follow ITIL-aligned processes for Incident, Request, and Problem Management. Contribute to the creation and maintenance of knowledge base articles. Identify recurring issues and highlight trends to support root cause analysis. Support service improvements to enhance efficiency and user satisfaction. Person Specification Essential Experience & Skills Around 1 year of experience in a Service Desk or IT support role Good understanding of Microsoft 365 (Outlook, Teams, SharePoint, etc.). Good understanding of Windows operating systems and desktop environments. Strong troubleshooting and problem-solving skills. Excellent communication skills, both technical and non-technical. Ability to manage workload and prioritise effectively. Desirable Exposure to Active Directory / Microsoft Entra. Experience with ticketing tools (Zendesk, ServiceNow, Jira, etc.). Understanding of ITIL principles and service management processes. Basic networking knowledge (DNS, DHCP, VPN). Experience supporting SaaS applications. Behaviours & Attributes Customer-focused with a proactive, "can-do" attitude. Strong attention to detail and ownership of tasks. Able to work both independently and as part of a team. Willingness to learn and develop technical skills. Calm and professional under pressure.
20/07/2026
Full time
# Service Desk AnalystPosted 15th July 2026REFERENCE31420\_ Share this job Relevant JobsTransport & LogisticsAssistant Depot Manager - IpswichLocationBury St Edmunds, SuffolkJob TypePermanentVertas is looking for an Assistant Depot Manager to join our Team. Who are Vertas? Vertas delivers trusted, integrated facilities management solutions across Great Britain. Our tea Up to £17.51/ hourView jobHR & RecruitmentIn-House RecruiterLocationIpswich, SuffolkJob TypeTemporaryAre you a recruiter who thrives on finding top talent and creating exceptional candidate experiences? Do you excel in a fast-paced environment where no two days are the same? Opus Up to £31,000/ yearView jobSocial WorkOccupational Therapy AssistantLocationWalsall, West MidlandsJob TypeTemporaryOccupational Therapy Assistants - Prevention Early Intervention Location: Walsall Council Rate: £28.40 Umbrella Working Pattern: Hybrid - community-based visits, clinic assessments Up to £28.40/ hourView jobLocationIpswich, SuffolkSalaryUp to£35,000.00/yearJob TypePermanentJob Discipline-Our client is seeking a IT Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich offering hyrbid. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests are resolved efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. Log, categorise, and prioritise tickets in line with agreed SLAs. Provide first-line resolution for common issues across hardware, software, and systems. Escalate more complex issues to 2nd/3rd line teams where required, ensuring clear handover. Work with third-party support providers where required, maintaining clear ownership of tickets and ensuring services are delivered in line with agreed expectations. Proactively manage and update tickets to resolution, keeping users informed throughout. User Support Support users across core systems (Microsoft 365, Devices and Business Applications). Assist with onboarding and offboarding processes (account setup, access, equipment). Deliver end-user support including induction training for new starters, ensuring they are equipped to use core systems, devices, and collaboration tools effectively from day one. Provide ongoing guidance and informal training to users to improve system adoption and digital capability. Maintain a strong customer focus, ensuring a positive user experience. Device & Systems Support Support laptops, mobile devices, printers, and peripherals. Assist with device builds, configuration, and deployment. Troubleshoot connectivity issues (WiFi, VPN, network access). Perform routine checks and basic system maintenance tasks. Assist with cyber security monitoring and remediation tasks. Process & Continuous Improvement Follow ITIL-aligned processes for Incident, Request, and Problem Management. Contribute to the creation and maintenance of knowledge base articles. Identify recurring issues and highlight trends to support root cause analysis. Support service improvements to enhance efficiency and user satisfaction. Person Specification Essential Experience & Skills Around 1 year of experience in a Service Desk or IT support role Good understanding of Microsoft 365 (Outlook, Teams, SharePoint, etc.). Good understanding of Windows operating systems and desktop environments. Strong troubleshooting and problem-solving skills. Excellent communication skills, both technical and non-technical. Ability to manage workload and prioritise effectively. Desirable Exposure to Active Directory / Microsoft Entra. Experience with ticketing tools (Zendesk, ServiceNow, Jira, etc.). Understanding of ITIL principles and service management processes. Basic networking knowledge (DNS, DHCP, VPN). Experience supporting SaaS applications. Behaviours & Attributes Customer-focused with a proactive, "can-do" attitude. Strong attention to detail and ownership of tasks. Able to work both independently and as part of a team. Willingness to learn and develop technical skills. Calm and professional under pressure.
Overview Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We have a current opportunity for an experienced Service Desk Analyst to join a fast paced team, with exposure to service desk and desktop requests. Responsibilities Provide 1st line IT Support ensuring incidents/requests are logged correctly and, where resolution is not possible, escalated to 2nd/3rd line support analysts to facilitate meeting Service Level Agreements (SLAs). Follow documented Service Management processes and procedures which align to the ITIL framework to enable the Support Service to achieve KPIs/SLA. Ensure Incidents and Service Requests are responded to within Service Levels and that customers are regularly kept up to date so they have confidence issues are being actively addressed. Meet Service Level Agreements and KPIs. Comply with company policies and procedures. Ensure all faults are logged and assigned to the correct team so SLAs are met. Escalate to 2nd/3rd line Support Analysts when appropriate to resolve more complex issues. Provide telephone support to customers in a professional, knowledgeable manner to maintain excellent customer relationships. Proactively monitor incidents for trends and potential problems. Maintain Problem Records and highlight these to the Service Desk Supervisor to ensure ongoing availability of the applications. Update Service Desk documentation for new processes and procedures to reduce duplication of effort. Qualifications Experience in a Service Desk environment. Excellent communication skills. Experience applying processes and procedures. IT Troubleshooting Skills. Basic IT Knowledge. Excellent Customer Service Skills. ITIL Foundation v4 qualification or working towards. Benefits Competitive Salary - At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however we are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family-friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more. Sword is dedicated to fostering a diverse and inclusive workplace and is an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment. If you don't tick all the boxes but have relevant skills and experience, please apply and highlight your transferable skills. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
20/07/2026
Full time
Overview Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We have a current opportunity for an experienced Service Desk Analyst to join a fast paced team, with exposure to service desk and desktop requests. Responsibilities Provide 1st line IT Support ensuring incidents/requests are logged correctly and, where resolution is not possible, escalated to 2nd/3rd line support analysts to facilitate meeting Service Level Agreements (SLAs). Follow documented Service Management processes and procedures which align to the ITIL framework to enable the Support Service to achieve KPIs/SLA. Ensure Incidents and Service Requests are responded to within Service Levels and that customers are regularly kept up to date so they have confidence issues are being actively addressed. Meet Service Level Agreements and KPIs. Comply with company policies and procedures. Ensure all faults are logged and assigned to the correct team so SLAs are met. Escalate to 2nd/3rd line Support Analysts when appropriate to resolve more complex issues. Provide telephone support to customers in a professional, knowledgeable manner to maintain excellent customer relationships. Proactively monitor incidents for trends and potential problems. Maintain Problem Records and highlight these to the Service Desk Supervisor to ensure ongoing availability of the applications. Update Service Desk documentation for new processes and procedures to reduce duplication of effort. Qualifications Experience in a Service Desk environment. Excellent communication skills. Experience applying processes and procedures. IT Troubleshooting Skills. Basic IT Knowledge. Excellent Customer Service Skills. ITIL Foundation v4 qualification or working towards. Benefits Competitive Salary - At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however we are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family-friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more. Sword is dedicated to fostering a diverse and inclusive workplace and is an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment. If you don't tick all the boxes but have relevant skills and experience, please apply and highlight your transferable skills. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
Madison a division of H Young (Operations) Ltd
Milton Keynes, Buckinghamshire
Madison is the UK's number one distributor of high end bicycles, clothing, components, and accessories, working in partnership with some of the biggest brands in cycling. Our IT systems team is a key enabler of operational excellence across the business. Purpose of the Role The primary responsibility will be the overall management, optimisation, and efficient running of Madison business systems. You will work closely with business stakeholders in Operations, Finance, Sales, B2B Commerce, and Warehousing to understand business requirements, improve system capabilities, and develop scalable and robust solutions. Key Responsibilities Business Analysis & Process Improvement Engage with business stakeholders to understand operational needs, map processes, and identify opportunities for improvement. Lead requirements gathering workshops and convert requirements into functional and technical requirements. Define current workflow and future workflow as well as identifying bottlenecks and recommending solutions. Support change initiatives by assessing business impact, defining success metrics, and ensuring smooth transition to new processes. Manage supplier relationships to ensure that they provide quality support and deliver fixes on time and according to business priorities. Systems Analysis & Support Provide advanced 2nd/3rd line support and subject matter expertise to the business applications, including the ERP and integrated applications. Carry out root cause analysis for system issues and coordinate with internal teams and vendors to implement permanent corrective actions. Ensure systems remain performant, scalable, and aligned with business growth objectives. Configuration management, system checks on master data integrity and optimisation of system usage across various departments. Project Delivery Contribute to full project lifecycles-from discovery and design through testing, deployment, and adoption by users. Taking ownership of project deliverables, ensuring quality documentation and timely completion. Testing & Quality Assurance Develop test scenarios, test scripts, and perform UAT and regression testing on changes and upgrades to the system. Validate data flows, integrations, and business rules to ensure reliable operation of end to end processes. Reporting & Data Insight Operational and analytical reporting - Create, maintain, and enhance reports to support decision making. Interact with stakeholders to define reporting needs. Training & User Guidance Train and guide the end users on the new features and processes and best practices. Develop training documents, knowledge articles, and process documentation. Required Skills & Experience Strong experience in business or systems analysis within an ERP centric environment. Hands on experience with enterprise resource planning systems. Relational database experience e.g. writing queries, and performance tuning. Systems integration, API's and data flows between enterprise platforms. Communication and stakeholder engagement skills with a customer driven approach. The ability to document requirements, processes and technical specifications correctly and efficiently. Understanding of Finance, B2B ecommerce, warehouse, supply chain or product distribution. Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting tools. Knowledge and experience of working with web services, API integrations, or system automation. Familiarity with Magento, Shopify, or other B2B ecommerce platforms. We offer a competitive package, generous staff discount scheme and the opportunity for some hybrid working. How to Apply Send your CV and covering email, including your salary requirements, to . Attach CV (max file size: 10 mb, PDF, DOC, DOCX). Please note that we may not be able to respond to all applicants individually as we usually receive a very high response to our vacancy adverts. To find out more about Madison and our holding company please visit
20/07/2026
Full time
Madison is the UK's number one distributor of high end bicycles, clothing, components, and accessories, working in partnership with some of the biggest brands in cycling. Our IT systems team is a key enabler of operational excellence across the business. Purpose of the Role The primary responsibility will be the overall management, optimisation, and efficient running of Madison business systems. You will work closely with business stakeholders in Operations, Finance, Sales, B2B Commerce, and Warehousing to understand business requirements, improve system capabilities, and develop scalable and robust solutions. Key Responsibilities Business Analysis & Process Improvement Engage with business stakeholders to understand operational needs, map processes, and identify opportunities for improvement. Lead requirements gathering workshops and convert requirements into functional and technical requirements. Define current workflow and future workflow as well as identifying bottlenecks and recommending solutions. Support change initiatives by assessing business impact, defining success metrics, and ensuring smooth transition to new processes. Manage supplier relationships to ensure that they provide quality support and deliver fixes on time and according to business priorities. Systems Analysis & Support Provide advanced 2nd/3rd line support and subject matter expertise to the business applications, including the ERP and integrated applications. Carry out root cause analysis for system issues and coordinate with internal teams and vendors to implement permanent corrective actions. Ensure systems remain performant, scalable, and aligned with business growth objectives. Configuration management, system checks on master data integrity and optimisation of system usage across various departments. Project Delivery Contribute to full project lifecycles-from discovery and design through testing, deployment, and adoption by users. Taking ownership of project deliverables, ensuring quality documentation and timely completion. Testing & Quality Assurance Develop test scenarios, test scripts, and perform UAT and regression testing on changes and upgrades to the system. Validate data flows, integrations, and business rules to ensure reliable operation of end to end processes. Reporting & Data Insight Operational and analytical reporting - Create, maintain, and enhance reports to support decision making. Interact with stakeholders to define reporting needs. Training & User Guidance Train and guide the end users on the new features and processes and best practices. Develop training documents, knowledge articles, and process documentation. Required Skills & Experience Strong experience in business or systems analysis within an ERP centric environment. Hands on experience with enterprise resource planning systems. Relational database experience e.g. writing queries, and performance tuning. Systems integration, API's and data flows between enterprise platforms. Communication and stakeholder engagement skills with a customer driven approach. The ability to document requirements, processes and technical specifications correctly and efficiently. Understanding of Finance, B2B ecommerce, warehouse, supply chain or product distribution. Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting tools. Knowledge and experience of working with web services, API integrations, or system automation. Familiarity with Magento, Shopify, or other B2B ecommerce platforms. We offer a competitive package, generous staff discount scheme and the opportunity for some hybrid working. How to Apply Send your CV and covering email, including your salary requirements, to . Attach CV (max file size: 10 mb, PDF, DOC, DOCX). Please note that we may not be able to respond to all applicants individually as we usually receive a very high response to our vacancy adverts. To find out more about Madison and our holding company please visit
hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. Requirements This role involves on site working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. We're looking to welcome a new team member as soon as possible. Essential Experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll Likely Bring Experience In Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What We Offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview Interviews will be conducted in person. We're happy to make adjustments to support your needs. Want to know more? Visit our website or email
20/07/2026
Full time
hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. Requirements This role involves on site working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. We're looking to welcome a new team member as soon as possible. Essential Experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll Likely Bring Experience In Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What We Offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview Interviews will be conducted in person. We're happy to make adjustments to support your needs. Want to know more? Visit our website or email
GSF Car Parts Limited
Wolverhampton, Staffordshire
GSF Car Parts Limited in Wolverhampton is seeking a 1st Line Service Desk Analyst to be the entry point for IT support, delivering courteous help to internal and external users and resolving basic technical queries. You will log incidents, assist with password resets, printer issues, and software access, and escalate more complex problems to 2nd line. A proactive, detail-oriented mindset and strong communication are essential.
20/07/2026
Full time
GSF Car Parts Limited in Wolverhampton is seeking a 1st Line Service Desk Analyst to be the entry point for IT support, delivering courteous help to internal and external users and resolving basic technical queries. You will log incidents, assist with password resets, printer issues, and software access, and escalate more complex problems to 2nd line. A proactive, detail-oriented mindset and strong communication are essential.
Responsibilities Deliver 2nd and 3rd line application support within a structured support team Investigate and resolve incidents using Jira and other diagnostic tools Analyse logs, SQL data, and system behaviour to identify root causes Collaborate with development, product, and third party teams to resolve issues Replicate defects and support bug identification and resolution Communicate clearly with customers, providing regular updates Take ownership of customer issues and ensure delivery within agreed SLAs Support both hosted and on-premise environments Requirements Strong analytical and problem solving skills Experience with SQL Server and writing SQL or T SQL queries Background in 2nd line application or software support Knowledge of Microsoft Windows Server environments Ability to manage and prioritise workloads effectively Strong communication skills, written and verbal A collaborative mindset, with the confidence to work independently Desirable experience: 3rd line support exposure, Jira or Confluence experience, experience supporting external customers remotely, knowledge of social care or education systems
20/07/2026
Full time
Responsibilities Deliver 2nd and 3rd line application support within a structured support team Investigate and resolve incidents using Jira and other diagnostic tools Analyse logs, SQL data, and system behaviour to identify root causes Collaborate with development, product, and third party teams to resolve issues Replicate defects and support bug identification and resolution Communicate clearly with customers, providing regular updates Take ownership of customer issues and ensure delivery within agreed SLAs Support both hosted and on-premise environments Requirements Strong analytical and problem solving skills Experience with SQL Server and writing SQL or T SQL queries Background in 2nd line application or software support Knowledge of Microsoft Windows Server environments Ability to manage and prioritise workloads effectively Strong communication skills, written and verbal A collaborative mindset, with the confidence to work independently Desirable experience: 3rd line support exposure, Jira or Confluence experience, experience supporting external customers remotely, knowledge of social care or education systems
Infrastructure & Security Engineer Location: Central London (Office Based) Salary: 50,000 - 55,000 Contract: Permanent, Full-Time We're working with a well-established organisation looking to strengthen its technology function with the addition of an Infrastructure & Security Engineer. This role offers the opportunity to take ownership across infrastructure, cloud, networking, and security, supporting a modern multi site environment spanning head office, operational locations, and customer-facing technology platforms. You'll work closely with both technical and non-technical stakeholders while contributing to the delivery of secure, resilient, and scalable infrastructure solutions that underpin critical business operations. Key Responsibilities Provide 2nd and 3rd line support across infrastructure and security technologies Maintain and optimise Microsoft environments including Azure, Microsoft 365, Entra ID, Intune, Windows Server, and Active Directory Support and enhance virtualised infrastructure using VMware technologies Manage and improve network infrastructure, including switching, routing, wireless, and firewall technologies Lead vulnerability management, security remediation, and compliance initiatives Support identity and access management, endpoint security, and threat protection activities Contribute to disaster recovery planning, testing, and business continuity initiatives Work with internal teams and third-party suppliers to deliver infrastructure improvements and security enhancements Support and secure end-user technologies across corporate, retail, and operational environments, including device deployment through Intune and Autopilot Create and maintain technical documentation, standards, and operational procedures Support ongoing infrastructure modernisation and continuous improvement projects. Required Experience Experience in an Infrastructure Engineer, Infrastructure Analyst, Systems Engineer, or similar role Strong Microsoft infrastructure experience including Windows Server, Active Directory, Microsoft 365, Azure, Entra ID, and Intune Experience supporting virtualised environments using VMware technologies Good understanding of networking principles including TCP/IP, switching, routing, wireless networking, and firewalls Experience with vulnerability management, endpoint security, and patch management Knowledge of identity and access management, including MFA and role-based access controls Experience supporting backup, disaster recovery, and business continuity processes Strong troubleshooting, analytical, and problem-solving skills Ability to communicate effectively with both technical and business stakeholders Desirable Experience Exposure to Microsoft Defender, Sentinel, or other security tooling Experience working within PCI-DSS, NIST, ISO 27001, or similar compliance frameworks PowerShell scripting experience Experience with Cisco networking technologies and Meraki environments Experience supporting retail, hospitality, leisure, or other customer-facing multi-site environments Knowledge of Zero Trust security principles Experience with monitoring platforms such as SolarWinds, PRTG, or similar Microsoft, Azure, or Cisco certifications Exposure to automation tools such as Azure CLI or Terraform. What's on Offer Competitive salary and benefits package Exposure to modern cloud, infrastructure, and security technologies Opportunity to work on a variety of infrastructure transformation and security projects Exposure to a fast-paced, customer-focused environment where technology plays a critical role in day-to-day operations Ongoing learning and professional development opportunities Supportive and collaborative team environment Opportunity to influence technical direction and infrastructure strategy Clear opportunities for career progression This is an excellent opportunity for an Infrastructure & Security Engineer looking to further develop their skills while working across a broad technology estate within a forward-thinking organisation that continues to invest heavily in infrastructure, cyber security, and the technology that supports a complex multi-site operation.
20/07/2026
Full time
Infrastructure & Security Engineer Location: Central London (Office Based) Salary: 50,000 - 55,000 Contract: Permanent, Full-Time We're working with a well-established organisation looking to strengthen its technology function with the addition of an Infrastructure & Security Engineer. This role offers the opportunity to take ownership across infrastructure, cloud, networking, and security, supporting a modern multi site environment spanning head office, operational locations, and customer-facing technology platforms. You'll work closely with both technical and non-technical stakeholders while contributing to the delivery of secure, resilient, and scalable infrastructure solutions that underpin critical business operations. Key Responsibilities Provide 2nd and 3rd line support across infrastructure and security technologies Maintain and optimise Microsoft environments including Azure, Microsoft 365, Entra ID, Intune, Windows Server, and Active Directory Support and enhance virtualised infrastructure using VMware technologies Manage and improve network infrastructure, including switching, routing, wireless, and firewall technologies Lead vulnerability management, security remediation, and compliance initiatives Support identity and access management, endpoint security, and threat protection activities Contribute to disaster recovery planning, testing, and business continuity initiatives Work with internal teams and third-party suppliers to deliver infrastructure improvements and security enhancements Support and secure end-user technologies across corporate, retail, and operational environments, including device deployment through Intune and Autopilot Create and maintain technical documentation, standards, and operational procedures Support ongoing infrastructure modernisation and continuous improvement projects. Required Experience Experience in an Infrastructure Engineer, Infrastructure Analyst, Systems Engineer, or similar role Strong Microsoft infrastructure experience including Windows Server, Active Directory, Microsoft 365, Azure, Entra ID, and Intune Experience supporting virtualised environments using VMware technologies Good understanding of networking principles including TCP/IP, switching, routing, wireless networking, and firewalls Experience with vulnerability management, endpoint security, and patch management Knowledge of identity and access management, including MFA and role-based access controls Experience supporting backup, disaster recovery, and business continuity processes Strong troubleshooting, analytical, and problem-solving skills Ability to communicate effectively with both technical and business stakeholders Desirable Experience Exposure to Microsoft Defender, Sentinel, or other security tooling Experience working within PCI-DSS, NIST, ISO 27001, or similar compliance frameworks PowerShell scripting experience Experience with Cisco networking technologies and Meraki environments Experience supporting retail, hospitality, leisure, or other customer-facing multi-site environments Knowledge of Zero Trust security principles Experience with monitoring platforms such as SolarWinds, PRTG, or similar Microsoft, Azure, or Cisco certifications Exposure to automation tools such as Azure CLI or Terraform. What's on Offer Competitive salary and benefits package Exposure to modern cloud, infrastructure, and security technologies Opportunity to work on a variety of infrastructure transformation and security projects Exposure to a fast-paced, customer-focused environment where technology plays a critical role in day-to-day operations Ongoing learning and professional development opportunities Supportive and collaborative team environment Opportunity to influence technical direction and infrastructure strategy Clear opportunities for career progression This is an excellent opportunity for an Infrastructure & Security Engineer looking to further develop their skills while working across a broad technology estate within a forward-thinking organisation that continues to invest heavily in infrastructure, cyber security, and the technology that supports a complex multi-site operation.
Salary: Dependant on skills and experience Hours: 35 hours per week, Monday to Friday. Matchday working included in role too. Location: American Express Stadium, Brighton Contract Type: Permanent Application Deadline: 22nd July 2026 About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. We are proud to have placed in the Sunday Times Best Place to Work 2026. Role Summary Turn raw data into match winning commercial strategy. As the single point of insight at a forward thinking football club, you will own metrics, rules, and logic across marketing and ticketing teams. You will translate complex datasets into deep context and actionable recommendations that drive our global growth. This role also includes matchday working to run and automate the tout identification models and to review post match accounts, requiring evening and weekend hours. Responsibilities Own metrics, rules, and logic for marketing and ticketing data. Translate complex datasets into actionable recommendations that drive commercial growth. Run and automate matchday models and review post match accounts. Collaborate across marketing and ticketing teams. Identify and solve commercial data challenges proactively. Qualifications Strong skills in Google Cloud Platform. Advanced SQL skills for complex data queries. Proficiency in Python for building, maintaining, and automating data models. Proactive problem solving mindset and passion for driving commercial success through data. Benefits Complimentary breakfast and lunch at both sites. 23 days holiday, rising with length of service (pro rata for part time staff). Rewards platform, including access to retailers, a wellbeing centre and more. Enhanced family policies. Access to a gym and padel court at our training ground. Priority access to match tickets and free WSL tickets for the 2026/27 season. In house training programme and CPD opportunities. Exclusive discounts and benefits from partners and local businesses. Our Commitment to Equality, Diversity & Inclusion (EDI) We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact . Safeguarding We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. Eligibility & Conditions This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3 year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
19/07/2026
Full time
Salary: Dependant on skills and experience Hours: 35 hours per week, Monday to Friday. Matchday working included in role too. Location: American Express Stadium, Brighton Contract Type: Permanent Application Deadline: 22nd July 2026 About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. We are proud to have placed in the Sunday Times Best Place to Work 2026. Role Summary Turn raw data into match winning commercial strategy. As the single point of insight at a forward thinking football club, you will own metrics, rules, and logic across marketing and ticketing teams. You will translate complex datasets into deep context and actionable recommendations that drive our global growth. This role also includes matchday working to run and automate the tout identification models and to review post match accounts, requiring evening and weekend hours. Responsibilities Own metrics, rules, and logic for marketing and ticketing data. Translate complex datasets into actionable recommendations that drive commercial growth. Run and automate matchday models and review post match accounts. Collaborate across marketing and ticketing teams. Identify and solve commercial data challenges proactively. Qualifications Strong skills in Google Cloud Platform. Advanced SQL skills for complex data queries. Proficiency in Python for building, maintaining, and automating data models. Proactive problem solving mindset and passion for driving commercial success through data. Benefits Complimentary breakfast and lunch at both sites. 23 days holiday, rising with length of service (pro rata for part time staff). Rewards platform, including access to retailers, a wellbeing centre and more. Enhanced family policies. Access to a gym and padel court at our training ground. Priority access to match tickets and free WSL tickets for the 2026/27 season. In house training programme and CPD opportunities. Exclusive discounts and benefits from partners and local businesses. Our Commitment to Equality, Diversity & Inclusion (EDI) We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact . Safeguarding We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. Eligibility & Conditions This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3 year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
PetroChina International (Netherlands) Company B.V.
Gas and LNG Data Analyst (12 Month FTC) Department: Analysis Employment Type: Full Time Location: London, UK Reporting To: Head of Data Analysis Description Who We Are Petroineos Trading Limited (PITL) is a joint venture between PetroChina International London (PCIL), the international trading arm of PetroChina, and INEOS, one of the world's leading petrochemical, chemical and energy companies. Established in 2011, PETR combines the global trading and supply capabilities of PetroChina with the refining, manufacturing and energy expertise of INEOS, creating an integrated energy trading and refining business with a significant presence across European and international markets. PetroChina International forms part of PetroChina Company Limited, the publicly listed arm of China National Petroleum Corporation (CNPC), one of the world's largest integrated energy companies. Through its global network, PetroChina International operates across major trading hubs including London, Singapore and Houston, supporting international trading, logistics, storage and energy supply operations. By leveraging the strategic strengths of both shareholders, Petroineos has built a strong position across refining, energy trading, logistics and market access. Today, the wider group participates in global crude oil, refined products, natural gas, LNG, power and environmental markets, supported by extensive infrastructure, commercial partnerships and trading capabilities. Who You Are / Your Next Challenge As part of our continued investment in data, analytics and artificial intelligence capabilities, Petroineos Trading Limited (PITL) is expanding its European Gas and LNG analytics function. We are seeking a curious, commercially aware and technically capable Gas and LNG Data Analyst to join our growing AI Foundry (AIF) team on a full time / 12 month fixed term contract basis. This role is ideal for an individual with prior experience in data analytics, data engineering or quantitative analysis who enjoys transforming complex datasets into meaningful market intelligence. Whether your experience has been gained within energy, commodities, financial services, technology or another data driven environment, this position offers an exciting opportunity to apply modern data and AI technologies to support front office trading activities. Based in our London office and reporting to the Head of Data Analysis, you will work closely with Data Scientists, Traders and Commercial teams to develop the data and analytical models that underpin our understanding of the European Gas and LNG markets. You will have the opportunity to work with a wide range of data sources, including supply and demand fundamentals, storage inventories, pipeline flows, LNG vessel movements and market intelligence datasets. This is a hands on role for someone who enjoys solving complex problems, by utilising scalable data solutions and technology to build data driven decision making analytics. You will be responsible for transforming raw and often unstructured information into robust, automated data products that support trading strategies, market analysis and forecasting activities. Working within a collaborative and innovative environment, you will gain exposure to modern data platforms, AI enabled development tools and front office market activity, while helping shape the future of our European Gas and LNG analytics capability. If you are looking for a role where you can combine technical expertise, commercial awareness and innovation, we would like to hear from you. Key Responsibilities Develop and maintain automated data collection processes using APIs, web scraping tools and external market data sources. Source, validate and monitor datasets to ensure high levels of accuracy, quality and reliability. Clean, transform and model data using Python, Pandas and SQL. Support European Gas and LNG analysis through datasets covering flows, storage, supply and demand fundamentals, and cargo tracking. Analyse data to identify trends, anomalies and market insights that support business decision making. Build dashboards, visualisations and analytical tools for traders and analysts. Collaborate with Data Scientists to develop and enhance analytical, AI and machine learning solutions. Utilise modern AI assisted development tools to improve efficiency, automation and delivery. Maintain high standards of data governance, security and documentation. Take ownership of projects from requirements gathering through to deployment and ongoing support. What we're looking for / Skills that will help you in the role Required Previous experience within data analytics, data engineering or a related analytical role. Strong Python programming skills, including working knowledge of Pandas is essential. Experience using SQL to transform, analyse and manage datasets is highly advantageous. Familiarity with APIs, web scraping or automated data collection techniques. Experience building dashboards, visualisations or analytical tools for end users. Good understanding of version control tools such as Git. Experience working with structured, semi structured and unstructured data. Strong analytical, problem solving and communication skills. High attention to detail and commitment to data quality. Collaborative mindset with the ability to engage effectively with both technical and non technical stakeholders. Interest in energy markets, commodities, Gas or LNG is advantageous. Skills That Will Further Support Your Success Experience developing analytical or forecasting models. Exposure to AI, machine learning or AI assisted development tools. Experience working with market data providers, vendor APIs or cloud based data platforms. Knowledge preferably of Gas, and/or LNG, Power although other commodity markets will be considered. What you get in return This role offers a competitive salary (commensurate with experience), plus a comprehensive benefits package including insurance coverage; private medical (for self and family); travel (for self and family); dental (for self); life assurance, gym membership, pension contributory by the company, up to 25 days holiday allowance per annum rising after service (in addition to bank holidays), discretionary performance related bonus and more. Application Deadline: 2nd August 23:59 Start Date: ASAP
19/07/2026
Full time
Gas and LNG Data Analyst (12 Month FTC) Department: Analysis Employment Type: Full Time Location: London, UK Reporting To: Head of Data Analysis Description Who We Are Petroineos Trading Limited (PITL) is a joint venture between PetroChina International London (PCIL), the international trading arm of PetroChina, and INEOS, one of the world's leading petrochemical, chemical and energy companies. Established in 2011, PETR combines the global trading and supply capabilities of PetroChina with the refining, manufacturing and energy expertise of INEOS, creating an integrated energy trading and refining business with a significant presence across European and international markets. PetroChina International forms part of PetroChina Company Limited, the publicly listed arm of China National Petroleum Corporation (CNPC), one of the world's largest integrated energy companies. Through its global network, PetroChina International operates across major trading hubs including London, Singapore and Houston, supporting international trading, logistics, storage and energy supply operations. By leveraging the strategic strengths of both shareholders, Petroineos has built a strong position across refining, energy trading, logistics and market access. Today, the wider group participates in global crude oil, refined products, natural gas, LNG, power and environmental markets, supported by extensive infrastructure, commercial partnerships and trading capabilities. Who You Are / Your Next Challenge As part of our continued investment in data, analytics and artificial intelligence capabilities, Petroineos Trading Limited (PITL) is expanding its European Gas and LNG analytics function. We are seeking a curious, commercially aware and technically capable Gas and LNG Data Analyst to join our growing AI Foundry (AIF) team on a full time / 12 month fixed term contract basis. This role is ideal for an individual with prior experience in data analytics, data engineering or quantitative analysis who enjoys transforming complex datasets into meaningful market intelligence. Whether your experience has been gained within energy, commodities, financial services, technology or another data driven environment, this position offers an exciting opportunity to apply modern data and AI technologies to support front office trading activities. Based in our London office and reporting to the Head of Data Analysis, you will work closely with Data Scientists, Traders and Commercial teams to develop the data and analytical models that underpin our understanding of the European Gas and LNG markets. You will have the opportunity to work with a wide range of data sources, including supply and demand fundamentals, storage inventories, pipeline flows, LNG vessel movements and market intelligence datasets. This is a hands on role for someone who enjoys solving complex problems, by utilising scalable data solutions and technology to build data driven decision making analytics. You will be responsible for transforming raw and often unstructured information into robust, automated data products that support trading strategies, market analysis and forecasting activities. Working within a collaborative and innovative environment, you will gain exposure to modern data platforms, AI enabled development tools and front office market activity, while helping shape the future of our European Gas and LNG analytics capability. If you are looking for a role where you can combine technical expertise, commercial awareness and innovation, we would like to hear from you. Key Responsibilities Develop and maintain automated data collection processes using APIs, web scraping tools and external market data sources. Source, validate and monitor datasets to ensure high levels of accuracy, quality and reliability. Clean, transform and model data using Python, Pandas and SQL. Support European Gas and LNG analysis through datasets covering flows, storage, supply and demand fundamentals, and cargo tracking. Analyse data to identify trends, anomalies and market insights that support business decision making. Build dashboards, visualisations and analytical tools for traders and analysts. Collaborate with Data Scientists to develop and enhance analytical, AI and machine learning solutions. Utilise modern AI assisted development tools to improve efficiency, automation and delivery. Maintain high standards of data governance, security and documentation. Take ownership of projects from requirements gathering through to deployment and ongoing support. What we're looking for / Skills that will help you in the role Required Previous experience within data analytics, data engineering or a related analytical role. Strong Python programming skills, including working knowledge of Pandas is essential. Experience using SQL to transform, analyse and manage datasets is highly advantageous. Familiarity with APIs, web scraping or automated data collection techniques. Experience building dashboards, visualisations or analytical tools for end users. Good understanding of version control tools such as Git. Experience working with structured, semi structured and unstructured data. Strong analytical, problem solving and communication skills. High attention to detail and commitment to data quality. Collaborative mindset with the ability to engage effectively with both technical and non technical stakeholders. Interest in energy markets, commodities, Gas or LNG is advantageous. Skills That Will Further Support Your Success Experience developing analytical or forecasting models. Exposure to AI, machine learning or AI assisted development tools. Experience working with market data providers, vendor APIs or cloud based data platforms. Knowledge preferably of Gas, and/or LNG, Power although other commodity markets will be considered. What you get in return This role offers a competitive salary (commensurate with experience), plus a comprehensive benefits package including insurance coverage; private medical (for self and family); travel (for self and family); dental (for self); life assurance, gym membership, pension contributory by the company, up to 25 days holiday allowance per annum rising after service (in addition to bank holidays), discretionary performance related bonus and more. Application Deadline: 2nd August 23:59 Start Date: ASAP
