We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
18/12/2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
2nd Line Engineer - Stockton on Tees Up to 40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. This role is a standalone role which is predominately 2nd through to 3rd Line, with some 1st line when required. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure. You'll require experience supporting the following: - Windows OS Support (Windows 10) - Active Directory and Office 365 Admin - Microsoft Teams - Supporting AV products - Ideally an understanding of web gateway filtering. - An understanding of networking concepts including support of VPN's - Experience working on a Service Desk / management and prioritization of ticket queues. - Any experience with ServiceNow will be highly favored
10/02/2025
Full time
2nd Line Engineer - Stockton on Tees Up to 40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. This role is a standalone role which is predominately 2nd through to 3rd Line, with some 1st line when required. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure. You'll require experience supporting the following: - Windows OS Support (Windows 10) - Active Directory and Office 365 Admin - Microsoft Teams - Supporting AV products - Ideally an understanding of web gateway filtering. - An understanding of networking concepts including support of VPN's - Experience working on a Service Desk / management and prioritization of ticket queues. - Any experience with ServiceNow will be highly favored
2nd Line Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer to be based onsite x5 days a week. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
10/02/2025
Full time
2nd Line Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer to be based onsite x5 days a week. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
IT Desktop Team Lead - Birmingham - Permanent - £50,000 per annum I have an exciting new opportunity that has become available for a IT Desktop Team Lead to work for our leading Birmingham based global law firm on a permanent basis. Manage a team of up to 10 EUS analysts (2nd line) across multiple locations and ensure a high quality of IT Support for end users at all times. Contribute to the maintenance and adherence of the operational processes, toolsets and procedures Take responsibility for ensuring the End User Support team provides a high level of service to the business. Provide oversight and direction for all team members. Lead employees to meet with organisations expectations for productivity and ensure that the organisations values are met and adhered to. Coach, mentor and develop staff. Scheduling and allocating tasks across the team. General people management skills. Setting service and behaviour standards. Liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. Identify key issues and risks, escalating promptly to line management team. Experiencing of managing a small team. Management of small projects on time and in budget. Previous experience working in an onsite 2nd line engineering role. End point device hardware knowledge (HP, Apple - laptops, iPhones, iPads, office telephony and Wi-Fi). Device administration in SCCM, MDM, Active Directory. User administration in Microsoft Office 365, Active Directory. IT Desktop Team Lead - Birmingham - Permanent - £50,000 per annum In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
10/02/2025
Full time
IT Desktop Team Lead - Birmingham - Permanent - £50,000 per annum I have an exciting new opportunity that has become available for a IT Desktop Team Lead to work for our leading Birmingham based global law firm on a permanent basis. Manage a team of up to 10 EUS analysts (2nd line) across multiple locations and ensure a high quality of IT Support for end users at all times. Contribute to the maintenance and adherence of the operational processes, toolsets and procedures Take responsibility for ensuring the End User Support team provides a high level of service to the business. Provide oversight and direction for all team members. Lead employees to meet with organisations expectations for productivity and ensure that the organisations values are met and adhered to. Coach, mentor and develop staff. Scheduling and allocating tasks across the team. General people management skills. Setting service and behaviour standards. Liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. Identify key issues and risks, escalating promptly to line management team. Experiencing of managing a small team. Management of small projects on time and in budget. Previous experience working in an onsite 2nd line engineering role. End point device hardware knowledge (HP, Apple - laptops, iPhones, iPads, office telephony and Wi-Fi). Device administration in SCCM, MDM, Active Directory. User administration in Microsoft Office 365, Active Directory. IT Desktop Team Lead - Birmingham - Permanent - £50,000 per annum In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Role: Service Desk Engineer Area: Sheffield Salary: 32,000 An MSP client are looking to add a Service Desk Engineer to join their very dynamic IT department, to provide 1st & 2nd line solutions to their client base. Experience working in a Managed Service environment is essential! The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects, with progression plans in place to continue your career development. This is an outstanding opportunity for an IT professional to catapult their IT careers! Please do not waste anytime and apply right now! Skillset: Windows Server Office 365 DNS/DHCP Azure AD Routing / Networks Excellent Customer Service Desirable: Firewalls Backups Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
07/02/2025
Full time
Role: Service Desk Engineer Area: Sheffield Salary: 32,000 An MSP client are looking to add a Service Desk Engineer to join their very dynamic IT department, to provide 1st & 2nd line solutions to their client base. Experience working in a Managed Service environment is essential! The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects, with progression plans in place to continue your career development. This is an outstanding opportunity for an IT professional to catapult their IT careers! Please do not waste anytime and apply right now! Skillset: Windows Server Office 365 DNS/DHCP Azure AD Routing / Networks Excellent Customer Service Desirable: Firewalls Backups Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: 2nd Line Support Engineer Location: Derby Salary: 30,000 Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team that delivers top-tier IT solutions to a diverse range of clients. What You'll Do: Provide remote and onsite IT support to clients Troubleshoot and resolve hardware, software, and network issues Manage and maintain IT infrastructure, including servers and cloud services Deploy and configure new hardware and software solutions Assist with cybersecurity measures and best practices Work with senior engineers on complex technical projects Deliver excellent customer service and ensure timely resolution of issues What We're Looking For: Proven experience in IT support or helpdesk roles (preferably in an MSP environment) Strong knowledge of Windows, macOS, and common business applications Familiarity with Microsoft 365, Active Directory, networking, and cloud technologies Excellent troubleshooting skills and a proactive mindset Ability to multitask and prioritize in a fast-paced environment Great communication and customer service skills Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus What We Offer: Competitive salary and benefits package Career growth opportunities and certifications Hands-on experience with cutting-edge IT solutions A supportive and collaborative team environment Ready to take your IT career to the next level? Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
07/02/2025
Full time
Role: 2nd Line Support Engineer Location: Derby Salary: 30,000 Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team that delivers top-tier IT solutions to a diverse range of clients. What You'll Do: Provide remote and onsite IT support to clients Troubleshoot and resolve hardware, software, and network issues Manage and maintain IT infrastructure, including servers and cloud services Deploy and configure new hardware and software solutions Assist with cybersecurity measures and best practices Work with senior engineers on complex technical projects Deliver excellent customer service and ensure timely resolution of issues What We're Looking For: Proven experience in IT support or helpdesk roles (preferably in an MSP environment) Strong knowledge of Windows, macOS, and common business applications Familiarity with Microsoft 365, Active Directory, networking, and cloud technologies Excellent troubleshooting skills and a proactive mindset Ability to multitask and prioritize in a fast-paced environment Great communication and customer service skills Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus What We Offer: Competitive salary and benefits package Career growth opportunities and certifications Hands-on experience with cutting-edge IT solutions A supportive and collaborative team environment Ready to take your IT career to the next level? Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: 1st/2nd Line IT Engineer Location: Manchester City Centre Salary: Up to 30,000 DOE Our client, an internal company within the technology sector, is expanding their team to meet increasing business demands. They are seeking a dedicated and driven 1st/2nd Line IT Engineer who is a good problem solver and great communicator. Please note that a valid driving license and access to your own vehicle are essential due to the need for occasional office visits. Key Responsibilities Provide 1st and 2nd Line IT Support for an internal user base of 300+ Log, triage, and resolve incoming support tickets via email, phone, and remote desktop Assist with software support and installation Build and configure devices for users Manage user accounts, including access and permissions Ensure the smooth operation of all IT equipment and infrastructure Technical Requirements Experience with Active Directory / Group Policies Proficiency in Microsoft Office Suite (Teams, OneDrive, Intune, SharePoint) Strong Windows 10/11 support skills Familiarity with Sentinel One AV, Mimecast, and Acronis backups Knowledge of VOIP services Ben efits 26 days of annual leave plus bank holidays Access to Perk Box vouchers Private pension and healthcare benefits Cycle to work scheme Ongoing professional development opportunities This role is ideal for a tech enthusiast who is passionate about IT and eager to share fresh ideas. If you're looking for a dynamic position where you can make a difference, please apply for immediate consideration! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
07/02/2025
Full time
Job Title: 1st/2nd Line IT Engineer Location: Manchester City Centre Salary: Up to 30,000 DOE Our client, an internal company within the technology sector, is expanding their team to meet increasing business demands. They are seeking a dedicated and driven 1st/2nd Line IT Engineer who is a good problem solver and great communicator. Please note that a valid driving license and access to your own vehicle are essential due to the need for occasional office visits. Key Responsibilities Provide 1st and 2nd Line IT Support for an internal user base of 300+ Log, triage, and resolve incoming support tickets via email, phone, and remote desktop Assist with software support and installation Build and configure devices for users Manage user accounts, including access and permissions Ensure the smooth operation of all IT equipment and infrastructure Technical Requirements Experience with Active Directory / Group Policies Proficiency in Microsoft Office Suite (Teams, OneDrive, Intune, SharePoint) Strong Windows 10/11 support skills Familiarity with Sentinel One AV, Mimecast, and Acronis backups Knowledge of VOIP services Ben efits 26 days of annual leave plus bank holidays Access to Perk Box vouchers Private pension and healthcare benefits Cycle to work scheme Ongoing professional development opportunities This role is ideal for a tech enthusiast who is passionate about IT and eager to share fresh ideas. If you're looking for a dynamic position where you can make a difference, please apply for immediate consideration! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: 1st/2nd Line (FTC) Location: Bolton, Greater Manchester Salary: Up to 30,000 DOE Our client who well-established retail company of over 100 years are looking to onboard an enthusiastic 1st/2nd Line IT Support Engineer on a 6 month Fixed Term Contract basis, with potential to be employed permanently. Day to day: Hardware set ups and maintenance (laptops, desktops) Supporting an internal user base of 100+ New starter set ups / leavers Printer support Network configurations and installs (switches, VPNS) Ensure smooth operations of IT functions About you: Enthusiastic, driven with a can do attitude Able to work in a fast paced environment Ability to problem solve and troubleshoot IT issues Self-motivated with a great work ethic Driving licence and own vehicle highly desired Technical Skills required: Active Directory / Group Policies Windows Server (2012, 2016, 2019) Network installs (switches, VPNS) Knowledge of protocols - DNS, DHCP, TCP/IP Knowledge of antivirus and security software's Office 365 stack including SharePoint, Teams, OneDrive Benefits: 20 days holiday + bank holidays, increasing by 1 day each year up to 25. Pension scheme On-site parking Staff discounts Life insurance If your experience matches and it sounds like a role you would like to jump straight into, then don't delay applying as interviews will be commencing very soon! Key Skills: IT Support Engineer, IT Technician, 1st/2nd Line, IT Support Analyst, 1st Line, Service Desk Analyst, 2nd Line, Service Desk Engineer, IT Support Technician In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
07/02/2025
Full time
Job Title: 1st/2nd Line (FTC) Location: Bolton, Greater Manchester Salary: Up to 30,000 DOE Our client who well-established retail company of over 100 years are looking to onboard an enthusiastic 1st/2nd Line IT Support Engineer on a 6 month Fixed Term Contract basis, with potential to be employed permanently. Day to day: Hardware set ups and maintenance (laptops, desktops) Supporting an internal user base of 100+ New starter set ups / leavers Printer support Network configurations and installs (switches, VPNS) Ensure smooth operations of IT functions About you: Enthusiastic, driven with a can do attitude Able to work in a fast paced environment Ability to problem solve and troubleshoot IT issues Self-motivated with a great work ethic Driving licence and own vehicle highly desired Technical Skills required: Active Directory / Group Policies Windows Server (2012, 2016, 2019) Network installs (switches, VPNS) Knowledge of protocols - DNS, DHCP, TCP/IP Knowledge of antivirus and security software's Office 365 stack including SharePoint, Teams, OneDrive Benefits: 20 days holiday + bank holidays, increasing by 1 day each year up to 25. Pension scheme On-site parking Staff discounts Life insurance If your experience matches and it sounds like a role you would like to jump straight into, then don't delay applying as interviews will be commencing very soon! Key Skills: IT Support Engineer, IT Technician, 1st/2nd Line, IT Support Analyst, 1st Line, Service Desk Analyst, 2nd Line, Service Desk Engineer, IT Support Technician In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Linux Engineer / Administrator is requireby a well known company. You will have the following skills / experience: Overall purpose of the role The IT Senior Linux Engineer is responsible for managing the high availability server infrastructure and associated operational services in line with the agreed Service Level Targets. Working with the other IT teams, such as Network Operations, Application Management, Security, Service Desk, Strategy & Architecture and the project delivery teams to ensure close alignment and engagement in implementing major developments and enhancements within the existing IT infrastructure. Scope of role Responsible for the resolution through 2nd & 3rd line support for all associated infrastructure issues; Provides technical leadership for the resolution of service issues aligned to their technical capability; Takes responsibility for the ownership of the service advancement of their technical capability; Leads the engagement with the Strategy and Architecture team to understand technical direction and ensure strategic and operational alignment around support, maintenance & lifecycle management; Assisting in the set up and maintenance of relevant IT policy and standards in line with appropriate best practice; Keep up-to date with the latest relevant technology, relevant standards, policies and directives; Liaise with internal governance and the relevant external authorities in order to ensure that we are moving towards an approved compliant infrastructure; Produce and maintain operations manuals/run books for the associated services for this team in line with corporate standards; Identifies and acts upon opportunities for continuous improvement to reduce operational risks, optimise efficiency and improve standards; That product road maps and any associated remediation plans are in place to address operational risks. Major accountabilities of role 1. To provide 2nd line support and 3rd line covering 24x7 on call rota 2. Key contributor to SW Transition and Transformation Programmes of work. 3. Defining and implementing IT quality assurance practices and procedures 4. Ensuring that the appropriate IT technology standard requirements, methodology and processes are in place 5. Attends and positively influences the appropriate technical and operational governance forums Experience and capability requirements Knowledge/experience: RHEL 5,6,7 & 8 experience Understanding of LVM SE Linux configuration Redhat Satellite, patch management Ansible automation Solaris 9 & 10 experience or relevant Unix knowledge Solaris LDOM Veritas Volume management GIT or SVN version control Cloud Platform experience - MS Azure or equivalent AWS Troubleshooting, Diagnostics & Event Log/Management Solarwinds configuration and management Virtualisation, VMWare vSphere, ESX and ESXi End point protection, DLP and GDPR (Symantec preferred) Scripting: Bash, Perl or Python Network fundamentals (Firewall, DNS, DHCP etc. from a client perspective) (preferred) Capability: Experience of working in a Transitional multi supplier environment within a large-scale organisation Experience of contributing to technical solution design and development leveraging existing tool suites and propose best of breed solutions. Experience in ensuring that infrastructure conforms to architectural principles (e.g. supportability, future-proofing, consolidation, standards and strategy. Demonstrable experience successfully challenging vendors on solution designs resulting in an improved product. Stakeholder management with experience of working effectively with all levels throughout the organisation. Excellent written and verbal communication skills, flexible and a proactive team player. Technical expertise within a service and technical environment with a demanding, fast-paced environment This role is Inside IR35, please send your CV now for more details and immediate interview
07/02/2025
Contractor
Linux Engineer / Administrator is requireby a well known company. You will have the following skills / experience: Overall purpose of the role The IT Senior Linux Engineer is responsible for managing the high availability server infrastructure and associated operational services in line with the agreed Service Level Targets. Working with the other IT teams, such as Network Operations, Application Management, Security, Service Desk, Strategy & Architecture and the project delivery teams to ensure close alignment and engagement in implementing major developments and enhancements within the existing IT infrastructure. Scope of role Responsible for the resolution through 2nd & 3rd line support for all associated infrastructure issues; Provides technical leadership for the resolution of service issues aligned to their technical capability; Takes responsibility for the ownership of the service advancement of their technical capability; Leads the engagement with the Strategy and Architecture team to understand technical direction and ensure strategic and operational alignment around support, maintenance & lifecycle management; Assisting in the set up and maintenance of relevant IT policy and standards in line with appropriate best practice; Keep up-to date with the latest relevant technology, relevant standards, policies and directives; Liaise with internal governance and the relevant external authorities in order to ensure that we are moving towards an approved compliant infrastructure; Produce and maintain operations manuals/run books for the associated services for this team in line with corporate standards; Identifies and acts upon opportunities for continuous improvement to reduce operational risks, optimise efficiency and improve standards; That product road maps and any associated remediation plans are in place to address operational risks. Major accountabilities of role 1. To provide 2nd line support and 3rd line covering 24x7 on call rota 2. Key contributor to SW Transition and Transformation Programmes of work. 3. Defining and implementing IT quality assurance practices and procedures 4. Ensuring that the appropriate IT technology standard requirements, methodology and processes are in place 5. Attends and positively influences the appropriate technical and operational governance forums Experience and capability requirements Knowledge/experience: RHEL 5,6,7 & 8 experience Understanding of LVM SE Linux configuration Redhat Satellite, patch management Ansible automation Solaris 9 & 10 experience or relevant Unix knowledge Solaris LDOM Veritas Volume management GIT or SVN version control Cloud Platform experience - MS Azure or equivalent AWS Troubleshooting, Diagnostics & Event Log/Management Solarwinds configuration and management Virtualisation, VMWare vSphere, ESX and ESXi End point protection, DLP and GDPR (Symantec preferred) Scripting: Bash, Perl or Python Network fundamentals (Firewall, DNS, DHCP etc. from a client perspective) (preferred) Capability: Experience of working in a Transitional multi supplier environment within a large-scale organisation Experience of contributing to technical solution design and development leveraging existing tool suites and propose best of breed solutions. Experience in ensuring that infrastructure conforms to architectural principles (e.g. supportability, future-proofing, consolidation, standards and strategy. Demonstrable experience successfully challenging vendors on solution designs resulting in an improved product. Stakeholder management with experience of working effectively with all levels throughout the organisation. Excellent written and verbal communication skills, flexible and a proactive team player. Technical expertise within a service and technical environment with a demanding, fast-paced environment This role is Inside IR35, please send your CV now for more details and immediate interview
2nd/3rd Line IT Engineer Upto 35K per annum Opportunity Support the IT department in maintaining the IT environment by providing proactive maintenance activities and specific business change projects. Support employees to utilise their technology efficiently by providing excellent user support and training. Major duties Responsible for providing technical support to all employees to optimise the application of modern workspace technologies as part of an ITIL based IT Team (Modern workspace technologies includes: Microsoft 365, Azure, ERP, Veeam Data Platform) Being a superuser of our Applications, understanding them and being able to evaluate training requirements and ensure consistent and efficient user experience. Delivering prioritised solutions with the help of internal and external partners as required. Responsible for ensuring policies, procedures, set-up and documentation are understood and followed, providing training as and when required. Point of escalation for 1st/2nd line Engineer. Monitoring and reporting on key security factors. Leading and managing IT projects; specifically based around Microsoft 365 and ERP systems. Identify opportunities and implementing processes to improve efficiency, security and resilience within the IT infrastructure. Ensuring IT maintenance activities are completed proactively to ensure platforms are safe and secure for users. Strong understanding of IT safety and security procedures. Required experience, skills & abilities: Experience in 2nd/3rd Line support for hybrid users (helpdesk). (Essential) Experience adapting to and implementing new applications. (Essential) Experienced in leading and assisting with IT projects. (Essential) Extensive understanding of operating systems and applications we use including: Windows Server & Client OS', VMware ESXi, Veeam Data Platform, ERP. (Essential) Supplier, Vendor & Stakeholder management (Essential) Further Microsoft service knowledge (BI, Intune, Azure) (Desirable) Knowledge of Windows Defender for Endpoint (Desirable)
07/02/2025
Full time
2nd/3rd Line IT Engineer Upto 35K per annum Opportunity Support the IT department in maintaining the IT environment by providing proactive maintenance activities and specific business change projects. Support employees to utilise their technology efficiently by providing excellent user support and training. Major duties Responsible for providing technical support to all employees to optimise the application of modern workspace technologies as part of an ITIL based IT Team (Modern workspace technologies includes: Microsoft 365, Azure, ERP, Veeam Data Platform) Being a superuser of our Applications, understanding them and being able to evaluate training requirements and ensure consistent and efficient user experience. Delivering prioritised solutions with the help of internal and external partners as required. Responsible for ensuring policies, procedures, set-up and documentation are understood and followed, providing training as and when required. Point of escalation for 1st/2nd line Engineer. Monitoring and reporting on key security factors. Leading and managing IT projects; specifically based around Microsoft 365 and ERP systems. Identify opportunities and implementing processes to improve efficiency, security and resilience within the IT infrastructure. Ensuring IT maintenance activities are completed proactively to ensure platforms are safe and secure for users. Strong understanding of IT safety and security procedures. Required experience, skills & abilities: Experience in 2nd/3rd Line support for hybrid users (helpdesk). (Essential) Experience adapting to and implementing new applications. (Essential) Experienced in leading and assisting with IT projects. (Essential) Extensive understanding of operating systems and applications we use including: Windows Server & Client OS', VMware ESXi, Veeam Data Platform, ERP. (Essential) Supplier, Vendor & Stakeholder management (Essential) Further Microsoft service knowledge (BI, Intune, Azure) (Desirable) Knowledge of Windows Defender for Endpoint (Desirable)
Role - Infrastructure Support Engineer (12 month FTC) Location - Stoke-on-Trent Salary - 40,000 Are you a tech-savvy professional passionate about infrastructure support? We are searching for an Infrastructure Support Engineer to join our public sector client in the heart of Stoke-on-Trent. This is your chance to become part of a dynamic team that values innovation and dedication. The Ideal Candidate: Previous experience working in an ICT service desk environment at 2nd, 3rd line - Essential Experience of managing people and projects to deliver effective ICT technology services. - Desirable Experience of working as part of a team- Essential Experience and working knowledge of Microsoft Azure, Cloud Hosting Systems (Azure). Windows Server, Active Directory, SQL, LAN\WAN Networking Microsoft MCP, MCSA\MCSE or CompTIA A+ or BTEC National Diploma for IT Practitioners - Desirable Supporting and maintaining ICT Support As an Infrastructure Support Engineer, you will be at the forefront of maintaining and enhancing critical IT systems within this key public organization. Your expertise will ensure seamless operation across various departments impacting countless lives in meaningful ways. If ready for an impactful role look no further. Apply now with an up-to-date CV to be considered In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
06/02/2025
Full time
Role - Infrastructure Support Engineer (12 month FTC) Location - Stoke-on-Trent Salary - 40,000 Are you a tech-savvy professional passionate about infrastructure support? We are searching for an Infrastructure Support Engineer to join our public sector client in the heart of Stoke-on-Trent. This is your chance to become part of a dynamic team that values innovation and dedication. The Ideal Candidate: Previous experience working in an ICT service desk environment at 2nd, 3rd line - Essential Experience of managing people and projects to deliver effective ICT technology services. - Desirable Experience of working as part of a team- Essential Experience and working knowledge of Microsoft Azure, Cloud Hosting Systems (Azure). Windows Server, Active Directory, SQL, LAN\WAN Networking Microsoft MCP, MCSA\MCSE or CompTIA A+ or BTEC National Diploma for IT Practitioners - Desirable Supporting and maintaining ICT Support As an Infrastructure Support Engineer, you will be at the forefront of maintaining and enhancing critical IT systems within this key public organization. Your expertise will ensure seamless operation across various departments impacting countless lives in meaningful ways. If ready for an impactful role look no further. Apply now with an up-to-date CV to be considered In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Newcastle city centre. 2nd Line IT Service Desk Analyst Newcastle City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
06/02/2025
Full time
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Newcastle city centre. 2nd Line IT Service Desk Analyst Newcastle City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Your new company This managed service provider specialises in providing IT support to the education sector across the North West, with a strong presence in the Manchester area, and they have approached Hays seeking an IT Engineer to work in their head office on the outskirts of Bury. This MSP has an excellent reputation in the North West, due to the excellent service they provide to schools, with a very customer-focused approach, and it is key they appoint the right individuals to ensure continuous provision for schools. Reporting to the Service Desk Manager, this role will form an integral part of the wider, already well established IT team. Your new role As IT Engineer/Service Desk Engineer, you will join an established team based at the head office, from which the organisation supports schools across the North West and you will be responsible for providing 2nd line IT support. On a daily basis, you will liaise with end users who are on site in schools and support a range of IT issues which could relate to both hardware and software issues, as well as with bespoke educational technologies. The issues will range from supporting network issues and internet outages, to supporting firewall changes and also more complex issues. You will liaise with end users to provide sound advice around how to solve the issues, and be proactive in preventing future problems occurring. What you'll need to succeed In order to be successful in securing this position, you will have experience of providing IT support at least at 1st line, ideally, with some 2nd line experience and experience working in the education sector would also be beneficial. Excellent communication skills, as well as rapport-building skills will be essential to ensure you are providing an excellent level of service to educational customers. What you'll get in return In return, you will be paid a competitive salary of between 28,000 and 30,000 dependent on experience, and you will be joining an established team where you will have the opportunity for further development and progression. You will work closely with the wider IT team who will support you in developing your skills and welcoming you into the team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
06/02/2025
Full time
Your new company This managed service provider specialises in providing IT support to the education sector across the North West, with a strong presence in the Manchester area, and they have approached Hays seeking an IT Engineer to work in their head office on the outskirts of Bury. This MSP has an excellent reputation in the North West, due to the excellent service they provide to schools, with a very customer-focused approach, and it is key they appoint the right individuals to ensure continuous provision for schools. Reporting to the Service Desk Manager, this role will form an integral part of the wider, already well established IT team. Your new role As IT Engineer/Service Desk Engineer, you will join an established team based at the head office, from which the organisation supports schools across the North West and you will be responsible for providing 2nd line IT support. On a daily basis, you will liaise with end users who are on site in schools and support a range of IT issues which could relate to both hardware and software issues, as well as with bespoke educational technologies. The issues will range from supporting network issues and internet outages, to supporting firewall changes and also more complex issues. You will liaise with end users to provide sound advice around how to solve the issues, and be proactive in preventing future problems occurring. What you'll need to succeed In order to be successful in securing this position, you will have experience of providing IT support at least at 1st line, ideally, with some 2nd line experience and experience working in the education sector would also be beneficial. Excellent communication skills, as well as rapport-building skills will be essential to ensure you are providing an excellent level of service to educational customers. What you'll get in return In return, you will be paid a competitive salary of between 28,000 and 30,000 dependent on experience, and you will be joining an established team where you will have the opportunity for further development and progression. You will work closely with the wider IT team who will support you in developing your skills and welcoming you into the team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Glasgow city centre. 2nd Line IT Service Desk Analyst Glasgow City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
06/02/2025
Full time
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Glasgow city centre. 2nd Line IT Service Desk Analyst Glasgow City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: 1st - 2nd Line Support Technician Location: Greater Ipswich (Office-Based) Salary: Up to 35,000 per annum Job Type: Full-Time, Permanent About the Role: We are seeking a skilled and customer-focused 1st - 2nd Line Support Technician to join our growing MSP team in local to Ipswich. This role is ideal for someone with MSP experience who thrives in a fast-paced environment and enjoys solving technical issues while delivering excellent customer service. Key Responsibilities: Provide 1st and 2nd line IT support to clients, troubleshooting hardware, software, and network issues. Respond to support tickets via phone, email, and remote access tools, ensuring timely resolution. Escalate complex issues to senior engineers when necessary. Manage and maintain client IT systems, including desktops, servers, and networking devices. Perform software installations, updates, and configurations. Assist with onboarding new clients and users, including setting up accounts and devices. Document solutions and maintain accurate records within the ticketing system. Maintain a high standard of customer service, ensuring professional and friendly interactions with clients. Stay updated on emerging technologies and industry best practices to enhance service delivery. Key Requirements: Must have a valid driving licence and own transport due to the location of the office. Proven experience in an MSP environment providing IT support. Strong knowledge of Windows Server, Active Directory, Office 365, and networking fundamentals. Experience troubleshooting desktops, laptops, printers, and mobile devices. Familiarity with remote support tools and ticketing systems. Excellent communication and interpersonal skills with a customer-first approach . Ability to work independently and as part of a team. Strong problem-solving skills and ability to work under pressure. Must be able to work full-time in the office . Desirable Skills: Experience with virtualisation technologies (VMware, Hyper-V). Understanding of cybersecurity best practices. Industry certifications (e.g., CompTIA, Microsoft, ITIL) are a plus. What We Offer: Competitive salary of up to 35,000 per annum . A collaborative and supportive work environment. Opportunities for career growth and professional development. Exposure to a wide range of technologies and industries. If you have MSP experience , strong customer service skills , and the ability to work in-office full-time, we want to hear from you!
06/02/2025
Full time
Job Title: 1st - 2nd Line Support Technician Location: Greater Ipswich (Office-Based) Salary: Up to 35,000 per annum Job Type: Full-Time, Permanent About the Role: We are seeking a skilled and customer-focused 1st - 2nd Line Support Technician to join our growing MSP team in local to Ipswich. This role is ideal for someone with MSP experience who thrives in a fast-paced environment and enjoys solving technical issues while delivering excellent customer service. Key Responsibilities: Provide 1st and 2nd line IT support to clients, troubleshooting hardware, software, and network issues. Respond to support tickets via phone, email, and remote access tools, ensuring timely resolution. Escalate complex issues to senior engineers when necessary. Manage and maintain client IT systems, including desktops, servers, and networking devices. Perform software installations, updates, and configurations. Assist with onboarding new clients and users, including setting up accounts and devices. Document solutions and maintain accurate records within the ticketing system. Maintain a high standard of customer service, ensuring professional and friendly interactions with clients. Stay updated on emerging technologies and industry best practices to enhance service delivery. Key Requirements: Must have a valid driving licence and own transport due to the location of the office. Proven experience in an MSP environment providing IT support. Strong knowledge of Windows Server, Active Directory, Office 365, and networking fundamentals. Experience troubleshooting desktops, laptops, printers, and mobile devices. Familiarity with remote support tools and ticketing systems. Excellent communication and interpersonal skills with a customer-first approach . Ability to work independently and as part of a team. Strong problem-solving skills and ability to work under pressure. Must be able to work full-time in the office . Desirable Skills: Experience with virtualisation technologies (VMware, Hyper-V). Understanding of cybersecurity best practices. Industry certifications (e.g., CompTIA, Microsoft, ITIL) are a plus. What We Offer: Competitive salary of up to 35,000 per annum . A collaborative and supportive work environment. Opportunities for career growth and professional development. Exposure to a wide range of technologies and industries. If you have MSP experience , strong customer service skills , and the ability to work in-office full-time, we want to hear from you!
2nd Line Service Desk Engineer Ashford, Kent 28k - 30k DOE Essential Requirement: Driving license for onsite client visits Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? Would you enjoy a mixture of on-site client work and office-based tasks? Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting. You will encounter a variety of technologies, including: Microsoft 365 SharePoint Intune Active Directory Networking This role will allow you to continuously expand your skill set. What We Are Looking For: Excellent technical and communication skills Strong customer service skills with a can-do attitude Ability to work calmly and patiently under pressure Previous experience in a service desk role (service provider or corporate environment) Proven abilities in IT support and installation Working knowledge of: Microsoft Desktop & Office Systems Microsoft 365 and SharePoint troubleshooting Intune and endpoint management Active Directory Security and Administration TCP/IP, DNS, DHCP Hardware support and more! They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like: MS 365 Admin Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801) Azure Fundamentals And much more! If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you! Note: The list of training opportunities is subject to change as they continually adapt to industry trends. Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
06/02/2025
Full time
2nd Line Service Desk Engineer Ashford, Kent 28k - 30k DOE Essential Requirement: Driving license for onsite client visits Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? Would you enjoy a mixture of on-site client work and office-based tasks? Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting. You will encounter a variety of technologies, including: Microsoft 365 SharePoint Intune Active Directory Networking This role will allow you to continuously expand your skill set. What We Are Looking For: Excellent technical and communication skills Strong customer service skills with a can-do attitude Ability to work calmly and patiently under pressure Previous experience in a service desk role (service provider or corporate environment) Proven abilities in IT support and installation Working knowledge of: Microsoft Desktop & Office Systems Microsoft 365 and SharePoint troubleshooting Intune and endpoint management Active Directory Security and Administration TCP/IP, DNS, DHCP Hardware support and more! They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like: MS 365 Admin Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801) Azure Fundamentals And much more! If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you! Note: The list of training opportunities is subject to change as they continually adapt to industry trends. Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Clearwater People Solutions
Shoreham-by-sea, Sussex
ATTENTION! 2ND LINE SUPPORT ENGINEER WANTED! Elevate your career in the dynamic world of IT Support! We're on the lookout for a 2nd Line Support Engineer to thrive in our client's fast-paced environment. Have you got 2nd Line Support experience? Are you on the search for a better opportunity to develop your career? Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 2nd Line Support Engineer: Keep the IT Documentation up to date Manage multiple tickets and projects Assisting technical support requests within the team and working on 2nd line tickets and projects Ensure good communication with both customers and staff Meet and exceed SLAs Occasional overtime offered Skills Required for the 2nd Line Support Engineer: Strong written and spoken communication skills Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365) (essential) Experience of working with Network Technologies (Firewall, Switches, Routers, Wi-fi) (desired) Ability to work independently and as part of a team 2nd Line Service Desk experience (essential) Managed Service Provider experience (desired) Exceptional customer service skills and engagement You must be within a 45 minute commute from Shoreham-By-Sea. If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.
05/02/2025
Full time
ATTENTION! 2ND LINE SUPPORT ENGINEER WANTED! Elevate your career in the dynamic world of IT Support! We're on the lookout for a 2nd Line Support Engineer to thrive in our client's fast-paced environment. Have you got 2nd Line Support experience? Are you on the search for a better opportunity to develop your career? Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 2nd Line Support Engineer: Keep the IT Documentation up to date Manage multiple tickets and projects Assisting technical support requests within the team and working on 2nd line tickets and projects Ensure good communication with both customers and staff Meet and exceed SLAs Occasional overtime offered Skills Required for the 2nd Line Support Engineer: Strong written and spoken communication skills Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365) (essential) Experience of working with Network Technologies (Firewall, Switches, Routers, Wi-fi) (desired) Ability to work independently and as part of a team 2nd Line Service Desk experience (essential) Managed Service Provider experience (desired) Exceptional customer service skills and engagement You must be within a 45 minute commute from Shoreham-By-Sea. If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.
Futures recruitment are looking to appoint a service desk engineer for our client based on the outskirts of Hull. Due to a period of continued growth the successful service desk engineer will be responsible for 2nd line IT Support and provide technical support on both hardware and software issues. You will play a vital role in diagnosing, troubleshooting, and resolving IT incidents while working closely with internal stakeholders. Key Responsibilities • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. Experience • Proven experience in a 2nd line IT support role. • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. Does this sound like your next role? If so click apply now.
04/02/2025
Full time
Futures recruitment are looking to appoint a service desk engineer for our client based on the outskirts of Hull. Due to a period of continued growth the successful service desk engineer will be responsible for 2nd line IT Support and provide technical support on both hardware and software issues. You will play a vital role in diagnosing, troubleshooting, and resolving IT incidents while working closely with internal stakeholders. Key Responsibilities • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. Experience • Proven experience in a 2nd line IT support role. • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. Does this sound like your next role? If so click apply now.
Senior Helpdesk Engineer (2nd/3rd Line) Central London Hybrid Salary range £38,000 - £45,000 plus excellent benefits package The Company A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their Service and Support team, where you ll tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects. They re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops and certification opportunities, you ll have everything you need to thrive in an enterprise-level environment. Benefits Personalised Training Budget Tailored to your development needs Team Engagements Monthly activities and meals Enhanced Sick Pay Private Medical Cover Including Optical and Dental care Birthday off work 20 Days Annual Leave + Bank Holidays Training Resources Extensive tools and knowledge banks Season Ticket Loans Office Perks Complimentary lunch and refreshments PerkBox Membership Retail discounts and offers Cycle to Work Scheme Annual Salary Reviews & Personalised Promotion Plans As a Senior Helpdesk Engineer, your key responsibilities will include: Resolving complex escalations and providing expert-level troubleshooting for 2nd and 3rd line support issues Help out on high level IT Projects, including Migrations, Roll outs and upgrades Delivering outstanding customer service to a wide range of clients Administering and optimising systems to maintain high cybersecurity and operational standards Taking ownership of project work and contributing to the success of high-impact technical initiatives What We re Looking For Proven experience supporting in a MSP Setting Expert-level support for Windows Server and Microsoft 365 Strong experience with Active Directory, Entra and Intune Expertise with Exchange, Sophos and hardware troubleshooting The ability to manage complex incidents, ensuring timely resolutions and client satisfaction Skills in managing and maintaining backup solutions, ensuring reliability and continuity Excellent problem-solving skills under pressure with a customer-focused approach If the above sounds like you, then I would love to speak with you about this exciting position! If you are passionate about delivering quality IT solutions and thrive in fast-paced environments, this role offers you a chance to grow and make a tangible difference. If you are interested in pursuing this opportunity, please apply with your CV and I will look to speak with you as soon as possible.
04/02/2025
Full time
Senior Helpdesk Engineer (2nd/3rd Line) Central London Hybrid Salary range £38,000 - £45,000 plus excellent benefits package The Company A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their Service and Support team, where you ll tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects. They re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops and certification opportunities, you ll have everything you need to thrive in an enterprise-level environment. Benefits Personalised Training Budget Tailored to your development needs Team Engagements Monthly activities and meals Enhanced Sick Pay Private Medical Cover Including Optical and Dental care Birthday off work 20 Days Annual Leave + Bank Holidays Training Resources Extensive tools and knowledge banks Season Ticket Loans Office Perks Complimentary lunch and refreshments PerkBox Membership Retail discounts and offers Cycle to Work Scheme Annual Salary Reviews & Personalised Promotion Plans As a Senior Helpdesk Engineer, your key responsibilities will include: Resolving complex escalations and providing expert-level troubleshooting for 2nd and 3rd line support issues Help out on high level IT Projects, including Migrations, Roll outs and upgrades Delivering outstanding customer service to a wide range of clients Administering and optimising systems to maintain high cybersecurity and operational standards Taking ownership of project work and contributing to the success of high-impact technical initiatives What We re Looking For Proven experience supporting in a MSP Setting Expert-level support for Windows Server and Microsoft 365 Strong experience with Active Directory, Entra and Intune Expertise with Exchange, Sophos and hardware troubleshooting The ability to manage complex incidents, ensuring timely resolutions and client satisfaction Skills in managing and maintaining backup solutions, ensuring reliability and continuity Excellent problem-solving skills under pressure with a customer-focused approach If the above sounds like you, then I would love to speak with you about this exciting position! If you are passionate about delivering quality IT solutions and thrive in fast-paced environments, this role offers you a chance to grow and make a tangible difference. If you are interested in pursuing this opportunity, please apply with your CV and I will look to speak with you as soon as possible.
1st/2nd Line Helpdesk Engineer Central London Hybrid Salary range £35,000 - £38,000 plus excellent benefits package The Company A well-established and innovative Managed Service Provider specialising in delivering high-level and reliable technology solutions. They excel in areas such as Network Management, Technical Support, Cloud Computing and Cybersecurity, supporting businesses with tailored expertise to drive growth. This is your opportunity to step into a critical role within the Service and Support department, where you will provide advanced technical expertise, support and problem resolution across a wide range of technologies. They are really looking for someone who has the ability and keenness to learn as all technology is complex and enterprise-level. A full in-depth training period is given on the start date including 121s, Workshops, training courses and more! Benefits Birthday off work 20 days Annual Leave + Bank holiday Private Medical care Including Optical and Dental Perk Box discounts, retail Cycle to work scheme Season Ticket loans Lunch/Refreshments in the office Staff engagements Monthly team activities and Meals Training Allocated training budget, this is done on a personal basis on what you would want training/certifications on Training tools and Information banks Enhanced Sick pay Annual Salary reviews & personal promotion plans As a 1st/2nd Line Helpdesk Engineer, you ll be expected to: Triage and troubleshoot 2nd Line tickets with the ability to identify Major Incidents Administer and optimise systems, ensuring compliance with cybersecurity standards and delivering seamless performance Provide high levels of customer service to all end users Contribute to the success of a high-performing team while developing your skills through exposure to new technologies and environments Can you? Provide expert-level support for Windows, Office 365 & Microsoft tools and services? Identify Major Incidents? Excel with Active Directory, Entra, Mimecast and Operating systems? Demonstrate experience with email applications, including administration of enterprise email and customisation of Microsoft Office Suite applications? Explain your knowledge/experience of networking technologies? Work under pressure, manage client expectations, and deliver quality solutions within deadlines? Desirable Audio Visual support experience If the above sounds like you, then I would love to speak with you about this exciting position! If you are passionate about delivering quality IT solutions and thrive in fast-paced environments, this role offers you a chance to grow and make a tangible difference. If you are interested in pursuing this opportunity, please apply with your CV and I will look to speak with you as soon as possible.
04/02/2025
Full time
1st/2nd Line Helpdesk Engineer Central London Hybrid Salary range £35,000 - £38,000 plus excellent benefits package The Company A well-established and innovative Managed Service Provider specialising in delivering high-level and reliable technology solutions. They excel in areas such as Network Management, Technical Support, Cloud Computing and Cybersecurity, supporting businesses with tailored expertise to drive growth. This is your opportunity to step into a critical role within the Service and Support department, where you will provide advanced technical expertise, support and problem resolution across a wide range of technologies. They are really looking for someone who has the ability and keenness to learn as all technology is complex and enterprise-level. A full in-depth training period is given on the start date including 121s, Workshops, training courses and more! Benefits Birthday off work 20 days Annual Leave + Bank holiday Private Medical care Including Optical and Dental Perk Box discounts, retail Cycle to work scheme Season Ticket loans Lunch/Refreshments in the office Staff engagements Monthly team activities and Meals Training Allocated training budget, this is done on a personal basis on what you would want training/certifications on Training tools and Information banks Enhanced Sick pay Annual Salary reviews & personal promotion plans As a 1st/2nd Line Helpdesk Engineer, you ll be expected to: Triage and troubleshoot 2nd Line tickets with the ability to identify Major Incidents Administer and optimise systems, ensuring compliance with cybersecurity standards and delivering seamless performance Provide high levels of customer service to all end users Contribute to the success of a high-performing team while developing your skills through exposure to new technologies and environments Can you? Provide expert-level support for Windows, Office 365 & Microsoft tools and services? Identify Major Incidents? Excel with Active Directory, Entra, Mimecast and Operating systems? Demonstrate experience with email applications, including administration of enterprise email and customisation of Microsoft Office Suite applications? Explain your knowledge/experience of networking technologies? Work under pressure, manage client expectations, and deliver quality solutions within deadlines? Desirable Audio Visual support experience If the above sounds like you, then I would love to speak with you about this exciting position! If you are passionate about delivering quality IT solutions and thrive in fast-paced environments, this role offers you a chance to grow and make a tangible difference. If you are interested in pursuing this opportunity, please apply with your CV and I will look to speak with you as soon as possible.