908 jobs found

Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives. This role involves: Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly. Providing first line diagnosis and resolution. Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure. The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles. Job Purpose: Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London. The work of the post holder will directly impact upon services that support front line services, their continuity and delivery. The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support. We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution. In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.

We are looking for a  2nd Line Service Desk Engineer  to join a well-established and fast-growing IT Services, Solutions and Consultancy practice. We're a team of  dedicated IT professionals  looking for someone to join the team and continue our mission of providing  world-class IT services  to a diverse and expanding list of clients. You should have  at least 4   years  working in a  commercial IT Support environment  - preferably within a Managed Service Provider. You must have an  enthusiastic  and  ambitious  attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running. You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required.  You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote / On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online and Teams setup and configuration Microsoft Azure administration Hosted Telephony Windows Server, GPO, AD, File Servers and any other server roles. Deployment and implementation of new workstations and network hardware across multiple remote sites. General desktop support, Hardware\software diagnosis and break fix. Windows OS 7,8 and 10 DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security – server and workstation) If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP. What you can expect from us in return: At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday) Hybrid Working : A minimum of 1 day per week home working Socials: Quarterly work socials and weekly team lunches Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff Training : A tailored training plan including official vendor certifications Why choose a career with Enable Technology? At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals. Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless. NO RECRUITERS PLEASE  

Department:  IT Location:  Hybrid working between our head office (Aldgate, London) and home Hours of Work:  37.5 hours a week Contract:  Full-time, permanent Salary:  £25,000 – £28,000 per annum Closing date:  Monday 7th August at 10am Annual Leave:  33 days (plus eight bank holidays) Benefits:  Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave Background: Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible. About the role: The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape. The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential. You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired. This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment. Our Culture and benefits: We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills. We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive. Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always. Dementia UK are proud to be Disability Confident Committed.

£28,851 - £33,843 Maidstone/Coldharbour Permanent, Full time 37 hours per week   An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System.  Gaining a wide exposure to the latest hardware and software.  Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.          We are seeking a highly motivated individual to join the EUC Support team in Kent.  The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face.  Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them.  Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential. In your application, please evidence your experience in: Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills Effective communication skills, preferably gained within a customer service environment Knowledge of the main key Microsoft Office applications including the Office 365 suite Driving Licence Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role: Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment. An understanding of basic networking principles and diagnostic skills. Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems. An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena. The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future.   Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.       The role is Standard Office hours Monday to Friday with an out of hours on call rota. If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you. We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics. Please also include your CV as part of your application.  For further information regarding the role, please contact Ashley.steel@kent.police.uk Closing Date: 13 March 2023.

ERP Support Desk Analyst Based in our Skipton, UK office Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central? MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development. About us At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan. Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there: We work together for a more sustainable world by helping industries reduce their impact on the We turn one industry’s by-product into another industry’s raw material by partnering with them to optimise resource use and generate added value. We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way. As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers. Your main tasks will be: Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed. Working with the business to create functional requirements and user Functional testing of enhancements completed by gold Ensure that data owners are following best practice with regular reporting to highlight Manage our master data and deal with requests for changes Create training documents for administrative processes and system Complete the onboarding/offboarding and training of new Manage and maintain security roles and Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates. Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing Write news articles relating to Business Central and be the champion of the product. We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples): A bachelor's degree or equivalent in a relevant IT As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be General understanding of accounting and operations processes with logistics and sales process experience an Knowledge of data management such as importing from spreadsheets and using data Understanding of relational databases. Advanced Microsoft Office 365 skills including SharePoint, Power Automate Experience using Continia Document Capture and Jet Analytics (preferred, not required). Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving. Written and verbal English language skills at business Essential demonstrable Skills/Profile we are looking for: Strong communication skills, with the ability to communicate effectively at all levels Ability to work well on own initiative, presenting ideas Strong analytical skills Structured, methodical and well-organised Ability to work well under pressure and to deadlines Enthusiasm and self-motivation, with a proactive approach to all tasks Team player who contributes to our collaborative culture High attention to detail with evidenced problem-solving skills A positive approach to change Why work for us? Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms. Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another. Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN. We offer: A competitive salary Working for an international company dedicated to sustainability, the environment and natural resources Free parking Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales A friendly, professional and nurturing culture, dedicated to engagement and retention Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review Training opportunities with a focus on professional development Occasional international travel to other MBP offices (role dependent) For more information about MBP or the position, please visit www.mbpsolutions.com   NO AGENCIES PLEASE

REPORTS TO : The Database Manager reports to the Head of IT. SUMMARY : The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems. MAIN DUTIES : The Database Manager’s main duties are to: be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.; perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users; provide 1st / 2nd line support to users of the University’s management information systems; liaise with departments to determine their needs and develop and deliver appropriate solutions; collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency; facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms; develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements; contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems; produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required; coach faculty and staff on use of systems and business processing tools; undertake special projects and development work as required; adhere to and promote the university’s Health and Safety policies and procedures. LOCATION : The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022. SPECIAL NOTE : By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position. GENERAL : The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance. PERSON SPECIFICATION ESSENTIAL : proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis; knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface; experience of 4GL or 3GL programming languages to extract and manipulate database information; experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS; be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems an understanding of business systems and processes in a higher education environment; excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form; strong organisation and time management skills; the ability to build effective working relationships with a wide range of University users and external stakeholders; experience in coaching others; ability to grasp new concepts quickly and to work quickly and accurately; able to work as part of a team, while taking sole responsibility for areas of a project; able to maintain strict confidentiality of sensitive data and information; a relevant degree or equivalent qualification or work experience. DESIRABLE : Experience in: using Ellucian’s PowerCampus or a similar student information system; NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java database design and object relational mapping and performance tuning; designing and providing training on reporting and business processing tools; project management using PRINCE2 or similar. Blackboard, SharePoint, WordPress, O365, version control systems   LIST OF SPECIFIC PROJECTS: Transfer old Student Record System into current PowerCampus (PC) interface Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2 Liaise with Marketing to help integration of PC and AKERO Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials Liaise with Infosilem to upgrade Argos and Timetabler to latest versions Liaise with HR to scope and support upgrade of current platform