532 jobs found

Senior Azure Engineer Kingston upon Thames (hybrid working - 3 days per week onsite) Up to £80k A cutting-edge software business is looking for a Senior Azure Engineer to join their Service Delivery team. This is a hybrid role perfect for someone who thrives in solving complex cloud-related issues, enjoys automation and wants to take ownership of systems running in a modern Azure-based B2B environment. Responsibilities: Troubleshoot and resolve escalated cloud and application support issues Monitor Azure resources and maintain dashboards, alerts and system health Write and optimise SQL queries for data investigation and correction Develop tools and scripts in C# to automate support tasks Collaborate with Dev and 1st/2nd Line teams to deliver end-to-end issue resolution Manage and optimise Azure infrastructure, performance and costs Requirements: Solid experience in a 3rd Line Support or similar cloud-focused role Strong working knowledge of Microsoft Azure, Azure Monitor and resource management Advanced SQL scripting and data manipulation skills Hands-on C# coding/debugging abilities Experience supporting cloud-hosted B2B applications Clear, confident communication and a solutions-focused mindset Familiarity with Azure DevOps, CI/CD pipelines, or infrastructure-as-code (e.g., Terraform) Experience with ITIL practices and hybrid cloud environments (AWS/GCP)

Senior Infrastructure Engineer - Windows/VMware - Aerospace & Defence - Up to 57,000 My client is seeking a Senior Infrastructure Engineer to support critical SIM/STIM test rig capabilities, underpinning the verification of cutting-edge safety systems for military applications. This role offers the chance to work in secure, standalone Windows and VMware environments across multiple sites, where your expertise will directly contribute to national defence operations. Experience needed: Strong 2nd/3rd line IT support experience in Windows and VMware environments. Proficient in managing VMware vSphere, ESXi, and vCenter, ideally with VCP certification. Skilled in Windows Server (Apply online only , systems migration, patching, and disaster recovery. Bonus: Microsoft Server certification, Linux admin experience, or Network+/CCNA credentials. This is a great opportunity to help shape the future of Defence systems and join a global organisation that offers endless career progression.

Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: 2nd Line IT Engineer Location: Ashton, Manchester Salary: 30,000 - 37,000 (DOE) Work Structure: Hybrid (3/2) after probation We're working with a growing business based in Ashton, Manchester, that's looking to strengthen its internal IT team with the addition of a 2nd Line IT Engineer. This is an excellent opportunity for a technically skilled support professional who enjoys working across a broad range of systems and applications. As part of a close-knit in-house IT team, you'll provide hands-on support to colleagues across the business, helping to ensure day-to-day operations run smoothly and efficiently. Key Responsibilities: Deliver 2nd line support to internal users across multiple departments Troubleshoot and resolve hardware, software, and network issues Escalate complex problems to the senior IT team when necessary Support system upgrades, rollouts, and ongoing improvement projects Maintain clear and accurate documentation of incidents and resolutions What We're Looking For: Solid experience in a 2nd line support role within an internal IT environment Strong understanding of Windows OS, Active Directory, and Office 365 Good working knowledge of networking principles (DNS, DHCP, TCP/IP) Familiarity with virtualisation (VMware or Hyper-V) and backup solutions Strong communication skills and a proactive, team-focused attitude What's in It for You: 25 days holiday plus bank holiday Your Birthday off Event days, Volunteer days Annual performance based and company bonus' Supportive, collaborative team culture with training and development On-site parking and convenient local transport links (close to tram stop) This is a chance to be part of a business that values its people and invests in its technology. If you're looking for stability, responsibility, and the opportunity to grow your skill set in a supportive in-house environment, we'd love to hear from you. Key Skills: 2nd Line, IT Engineer, Systems Engineer, Senior IT Engineer, Second Line, IT Support In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

IT Support Engineer (2nd/3rd Line) Nuclear Site Support Based Somerset (5 days a week on site) Rate - £(Apply online only)/day inside IR35 Length 6 months with possible extension to 12 months Must be eligible for SC clearance Key Responsibilities: Ensure a Safe Working Environment: Maintain strict adherence to site safety protocols and regulatory compliance while operating within the Nuclear Site IT Services Support function. Operational Support for Station Activities: Provide technical support for station-critical events, including outage preparation and execution, ensuring minimal disruption and rapid issue resolution. IT Incident Resolution and Service Delivery: Address and resolve local IT issues effectively, delivering a broad range of IT services in line with defined Service Level Agreements (SLAs). This includes troubleshooting software, hardware, and networking problems. Asset and Configuration Management: Enforce asset management procedures related to desktop hardware and infrastructure. Maintain accurate records in accordance with the companies ITIL-aligned processes. Required Skills & Experience: Strong knowledge of Microsoft 365, Azure , and Active Directory . Experience with hardware rollouts , desktop/laptop imaging , and network infrastructure upgrades . Familiarity with ITIL processes and best practices for service management. Capable of delivering 2nd/3rd line support in high-security, highly regulated environments. Competent in networking , including basic switching, routing, and diagnostics. Additional Notes: The role requires a proactive, safety-conscious individual comfortable working on-site at a nuclear facility. Must be capable of working independently, and external vendors, and ensuring IT support aligns with critical operational timelines.

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities to meet deadlines. Focus on solving customers problems, striving to understand their needs. THE CANDIDATE: Previous experience in a similar role with a good level of application and network support. Knowledge of network connectivity, protocols, network security devices, network types, and wireless. Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility. Robust troubleshooting and strong analytical skills. High degree of personal integrity with a commitment to confidentiality. Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player. Strong attention to detail is required. THE BENEFITS: Company Pension, Laptop, Mobile, On-site parking THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.

2nd Line Technician Location: Ringwood, Hampshire, BH24 + Hybrid home working Salary: £26,000 - £30,000, DOE + Profit Share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent 2nd Line Technician The Role We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be: • Receiving technical escalations from 1st Line. • Performing routine maintenance checks and updates. • Supporting the 1st line team and knowledge sharing. • Progressing and closing incidents and requests. • Liaising with internal and external customers. Skills & Experience • A good knowledge of IT troubleshooting and problem solving. • Experience within an IT customer service environment. • Taking responsibility for your workload. • Be helpful and approachable. • Excellent time management skills. • Good communicator. • Working knowledge of ITIL. The Package • Ongoing training and support. • Company Profit Share (first £3,600 is tax free). • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking. • Hybrid Working. • Progression Opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. This role is subject to a clear standard DBS check being received. No agencies please.

About us Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions. What we're looking for: We are currently looking for a Field based IT Support Engineer to join our busy support team, to help support clients with field visits, predominantly in London and surrounding areas. You'll be supporting office IT systems including windows networks, associated cloud services, infrastructure and connectivity. The ability to work independently is key to the role, but as you ll find out when you join our Field Services team, you ll never be on your own , our engineers have a wealth of experience and knowledge to share and support your growth. We ve been growing rapidly and are looking for someone who's willing and able to grow with us. There is plenty of opportunity for progression within the role and the company itself so if you re looking for that next step of your career then this role could be perfect for you. All candidates must possess: A desire to learn and further their skills by working towards industry recognised certifications Excellent written and spoken communication skills Extreme professionalism and personal presentation An ability to work independently and perform their own research Excellent organisational skills including the ability to manage and prioritise their workload As this role is field based, it is a requirement to have a full UK driving licence. Candidates are expected to be competent in the following: Providing high quality 1st and 2nd line support All aspects of Windows desktop & application support to All aspects of tablet and mobile device support Basic network troubleshooting incl. ping and traceroute. Administering Microsoft Active Directory, Exchange Server & Office 365. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We love a success story our Managing Director started with us as an engineer! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.

About us Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions. What we're looking for: We are currently looking for a Field based IT Support Engineer to join our busy support team, to help support customers with field visits across the Greater Manchester area, surrounding areas. You'll be supporting office IT systems including windows networks, associated cloud services, infrastructure and connectivity. The ability to work independently is key to the role, but as you ll find out when you join our Field Services team, you ll never be on your own , our engineers have a wealth of experience and knowledge to share and support your growth. We ve been growing rapidly and are looking for someone who's willing and able to grow with us. There is plenty of opportunity for progression within the role and the company itself so if you re looking for that next step of your career then this role could be perfect for you. All candidates must possess: A desire to learn and further their skills by working towards industry recognised certifications Excellent written and spoken communication skills Extreme professionalism and personal presentation An ability to work independently and perform their own research Excellent organisational skills including the ability to manage and prioritise their workload As this role is field based, it is a requirement to have a full UK driving licence. Candidates are expected to be competent in the following: Providing high quality 1st and 2nd line support All aspects of Windows desktop & application support to All aspects of tablet and mobile device support Basic network troubleshooting incl. ping and traceroute. Administering Microsoft Active Directory, Exchange Server & Office 365. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We love a success story our Managing Director started with us as an engineer! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Car Allowance Active workplace committees (Social / Wellness)

Job Title: Projects engineer 2nd line Location: Borehamwood + Hybrid Duration: Permanent Salary: up to 45k per annum DOE Benefits: 25 + company pension Training: Tailored career path with industry vendor training Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer! HOW YOULL MAKE AN IMPACT You will be responsible for the implementation of projects to our wide range of clients. This could range from simple, one-day jobs to multi-strand, complex systems migrations, and security hardening. These projects typically include the implementation of Office 365, EMS (including Intune, Conditional Access, Autopilot and many other 365 security features), Mimecast, Azure platform and Hosted Telephony. Your successful delivery of projects will help our clients achieve the IT roadmap we help set out as well as meet their demands, whether thats due to growth, business change or even an office move. WHO WE ARE LOOKING FOR You have at least 5 years' experience in a commercial IT Support environment, preferably within an MSP and a strong understanding of computer hardware, software, networking, and operating systems You are patient, empathetic and able to communicate technical concepts to non- technical users. You enjoy working as both a part of a team and leveraging the expertise of others to solve problems. You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail). Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot. Knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration. Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Proficiency in Windows OS (10 and 11) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN. Interest and exposure to security, including firewalls and Windows security for servers and workstations. IND-LET

Role: 2nd Line IT Support Location: Gillingham Salary: 35,000 We are seeking a skilled and motivated 2nd Line IT Support Engineer to join our dynamic and growing IT team. This is a hands-on technical role that involves providing high-level support across a variety of systems and technologies within our group, including travel to multiple sites. If you're passionate about troubleshooting, infrastructure support, and enjoy working in a varied environment - we want to hear from you! Key Responsibilities Provide 2nd line support for users. Troubleshoot and maintain Windows Server environments (Apply online only . Administer Microsoft 365 services, including Azure AD, InTune, SharePoint, and Exchange Online. Support and maintain Active Directory, both on-prem and in Azure. Configure and troubleshoot networking protocols (TCP/IP, DNS, DHCP, VPN, VLANs). Administer and support Cisco Meraki infrastructure - firewalls, switches, and WiFi. Manage and support virtualised environments using Hyper-V. Support Windows 10/11 desktop OS environments and end-user systems. Maintain clear documentation of systems, procedures, and issue resolution. Travel between sites as needed to support local infrastructure and deployments. Requirements Proven experience in a 2nd line IT support or similar technical support role. Strong knowledge of the technologies listed above. Excellent diagnostic and problem-solving skills. Full UK driving license and willingness to travel regularly between company sites. Strong communication and interpersonal skills. If you are looking for a new challenge in a progressive and growing organisation, look no further than here! Apply now with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

M365 Support Engineer - SharePoint & Power Platform Specialist (UK Remote) - 35k - 45k Are you a skilled IT Support Engineer with a passion for Microsoft technologies? Do you have hands-on experience with SharePoint Online, Power Apps, and Power Automate? If so, we'd love to hear from you! We're working with a forward-thinking Microsoft Solutions Partner that's looking to expand their support team with a talented 2nd Line IT Support Engineer. This is a fantastic opportunity to join a collaborative and innovative environment where your expertise will make a real impact. Role Overview: As a M365 Support Engineer, you'll be the go-to expert for resolving complex technical issues, particularly around Microsoft 365, SharePoint, and the Power Platform. You'll work closely with clients and internal teams to troubleshoot, support, and enhance modern workplace solutions. What You'll Be Doing: Providing 2nd line support for Microsoft 365 environments, with a focus on SharePoint Online, Power Apps, and Power Automate. Troubleshooting and resolving escalated tickets related to collaboration tools, workflows, and data integration. Assisting in the design and deployment of Power Platform solutions to streamline business processes. Supporting end-users and stakeholders with technical guidance and training. Collaborating with 3rd line engineers and consultants on project delivery and escalations. What You'll Need: Solid experience supporting SharePoint Online - including site structure, permissions, and content management. Strong working knowledge of Power Apps and Power Automate - building, maintaining, and troubleshooting apps and flows. Good understanding of the wider Microsoft 365 ecosystem - Teams, OneDrive, Exchange Online, etc. Excellent problem-solving skills and a proactive approach to support. Strong communication and customer service skills. Previous experience in a managed services or consultancy environment is a plus. What's on Offer: Fully remote working (UK-based) Work with a Microsoft Solutions Partner on exciting, varied projects Supportive and collaborative team culture Ongoing training and development opportunities Competitive salary and benefits package Interested? Apply now or get in touch to find out more about this exciting opportunity!

Role: 2nd Line Support Engineer Location: Doncaster 3 days p/week onsite - you must be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service Desk or Helpdesk role Strong knowledge of Windows OS (7 11), Windows Server, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remote desktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background and/or education sector experience a bonus Skills: Customer-focused with a clear and professional phone manner Strong communicator, both written and verbal Able to work under pressure and switch tasks as needed Proactive and takes ownership of tickets from start to finish If this sounds like you please apply now for a confidential chat, thanks!

Role: Senior IT Engineer Location: Hybrid - Newcastle upon Tyne Salary: 30,000 - 35,000 per annum Are you an experienced IT professional looking to take the next step in your career? We're seeking a Senior IT Engineer to join our growing team and play a key role in developing and enhancing our internal IT operations. This is a fantastic opportunity to work closely with the Director of IT, drive service improvements, and shape the technology landscape of a dynamic and forward-thinking business. In this hands-on role, you'll be responsible for diagnosing and resolving complex issues, implementing high-quality IT solutions, and ensuring a seamless user experience across the organisation. You'll provide 2nd and 3rd line support to end-users both remotely and on-site and be a key contributor to building a robust, secure, and scalable IT environment. Key Responsibilities: Provide responsive and effective IT support, ensuring incidents and requests are resolved in line with SLAs. Manage and track support tickets using an ITSM platform. Troubleshoot and resolve hardware and software issues across Windows and Mac environments. Conduct root cause analysis to prevent issue recurrence and improve service delivery. Carry out regular patching and system hardening to maintain system security and performance. Share expertise with team members and contribute to skills development through mentoring and knowledge sharing. About You: Proven experience in a senior IT support role, ideally within a fast-paced environment. Strong working knowledge of Microsoft 365, Windows Server, and desktop support. Hands-on experience with Jira and Confluence administration. Awareness of cyber security best practices and principles. Exposure to Mac OS support and familiarity with AWS environments is advantageous. Excellent problem-solving skills, a proactive attitude, and a genuine enthusiasm for technology. What We Offer: Competitive salary of 30,000- 35,000 per year (based on experience). Hybrid working model (home and Newcastle-based office). On-site parking and a supportive team environment. Opportunities for learning and career progression. Schedule: Monday to Friday Location: Hybrid remote / Office-based in Newcastle upon Tyne In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

This is a fantastic opportunity to join a thriving technology business as they scale their in-house Networking team at their Birmingham head office. They are now recruiting for a 2nd/3rd Line Network Engineer to provide Helpdesk support to their ever-expanding customer base. Client Details Michael Page are proud to be partnered with a key technology business who have grown significantly to become a central player within the IT solutions space. They have been providing expert IT services and solutions to their customer base, which continues to grow year on year, for over three decades now. As part of their growth, they are now recruiting for a 2nd/3rd Line Network Engineer to provide first-class end-user support to clients from the company's Birmingham headquarters. Description As the successful candidate for the 2nd/3rd Line Network Engineer role, you will join a talented team providing expert Helpdesk support to customers, covering a wide array of networking issues. You will support and troubleshoot VLANs, static routing and other dynamic routing protocols such as OSPF and EIGRP. In addition to VLAN support, you will setup and maintain site-to-site VPN configuration. Efficient network operations are critical to the business, so you will cover regular DHCP and DNS support. The client base is varied is scope, so you will be involved in support of LAN, WAN and SD-WAN environments. Firewall and switch support will be a central focus, and you will cover a variety of vendors, such as Cisco Meraki, SonicWall and Aruba. You will act as an escalation point to the 1st Line team where necessary, providing more advanced support across both hardware and software systems. In addition to the central BAU focus of troubleshooting and support, you will also have the chance to overlap into projects involving the expansion or enhancement of network infrastructure. The role will have a hybrid focus, but given the Helpdesk aspects of the role, and the collaborative nature of the team, you will be based at the Birmingham office 4 days a week, with 1 day a week from home. Profile As the successful candidate for the 2nd/3rd Line Network Engineer, you will have at least 2-3 years commercial experience in the following areas: VLANs TCP/IP DHCP / DNS LAN/WAN, SD-WAN Router, switch and firewall support Cisco Meraki and/or Aruba, HP, SonicWall Knowledge of network security practices and tools Job Offer A starting salary of 40,000 to 45,000 per annum, depending on experience. Comprehensive benefits package. Industry-leading training and development opportunities within a leading Technology business.

2nd Line Support Engineer Contractor to join a fantastic Creative Agency located near Angel, Islin gton Train Station . This is an on-site role, Monday to Friday, providing essential support to over 200 users. The Role: As a key member of the IT team, you'll be the first point of contact for all face-to-face and remote end-user issues. Your responsibilities will include: Providing comprehensive 2nd line support, resolving a wide range of technical issues for over 200 users. Identifying opportunities for IT process improvements and efficiency gains. Managing staff accounts and access permissions. Conducting IT inductions for all new starters. About You: Ideally, you'll bring at least 3 years of experience in a similar support role. We're looking for someone with: Excellent user-facing skills and a strong customer service approach. Previous experience working within the creative industry is highly desirable. Desirable Technical Experience: Microsoft Windows (client and server environments) Microsoft Entra ID (Azure AD) & Active Directory Office 365 administration and support Networking essentials: WAN/LAN/DNS Slack & Zoom administration Jamf (for Apple device management) Support for Adobe Creative Cloud applications If you're a proactive 2nd Line Engineer with a passion for creative environments, we'd love to hear from you! To Apply: Please submit your CV outlining your relevant experience.

VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Support Analyst (2nd line) to join one of our major projects, the Southern Renewals Enterprise (SRE) project based in Blackfriars, with travel across our sites in Kent, Croydon and Sussex. Reporting into our ICT Delivery Manager, you will be supporting with mainly 2nd line but some first line support to our project user base of over 1400+ based over 5+ sites. This role will be based at our Blackfriars project site office with travel across our site (Kent, South London and Sussex). About our project The Southern Renewals Enterprise (SRE) is accountable for the Southern Regions renewals programme (CP7 & CP8) and through collective expertise will develop, mobilise and deliver a 9 billion programme between (Apply online only). The Southern integrated Delivery (SID) which forms part of the SRE is a fully integrated commercial partnership between AtkinsR alis, Network Rail, Octavius, VolkerFitzpatrick and VolkerRail and through our collective strength, capability and knowledge we will own and deliver the renewals programme. Together we achieve and share in success. About our role Support the Head of IT in all aspects of delivering IT support to SRE. Provide end-to-end support for all IT issues, covering both 1st and 2nd line support (hardware, software, network). Offer installation, configuration, and troubleshooting for IT equipment and internal applications. Manage user accounts and permissions (Active Directory, Office 365 (Entra/Azure), handle onboarding, offboarding, and account management. Document and track all support requests in the ticketing system, ensuring resolution and escalating unresolved issues to the Head of IT. Deliver exceptional customer service, prioritise and resolve issues efficiently, and ensure user satisfaction. Ensure adherence to IT security protocols (data protection, secure access) and assist with security measures. (MFA, Microsoft Defender) Train users on new systems and security practices, create knowledge base articles for self-service. About you You'll have demonstrable 2nd line support experience, coupled with strong Microsoft Office 365 and Azure experience. You'll also have experience of creating documentation guides, coupled with a broad range of networking and desktop support skills covering both hardware and software. You'll have strong customer service skills, be pro-active, work on your own initiative. Essential Technical Skills: Proficient in troubleshooting, system administration, and networking Communication Skills: Ability to explain technical issues clearly to non-technical users Office 365 Skills: Strong knowledge of Office 365 administration, MS Defender and Entra/Azure Problem-Solving & Time Management: Strong troubleshooting and task prioritisation skills Full UK Driving licence Desirable Automation Skills: Experience with automation tools (e.g., PowerShell, Microsoft Flow, PowerApps) to streamline IT processes Experience of Entra/Azure Security is highly desirable If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.

A software company based near Durham are recruiting for a Technical Support Engineer to join their team. The role will be responsible for providing 1st and 2nd line support, resolution of tickets and service requests within the defined Service Level Agreements, as well as direct involvement in the deployment, configuration and integration of the software. Responsibilities Providing direct Application Support and consulting on the implementation and usage of company software. Managing own workloads, ensuring support tickets are in adherence to SLAs. Working with the support team to handle service requests: including logging, processing and the assignment of tickets through the Ticketing Portal. Responsible for evaluating tickets and escalating into L3 support when necessary; including being able to continue to work or provide insight on that ticket when in L3 or L4 escalation. Developing customer relationships and building rapport to enhance the support service. Providing expert knowledge of the company's extensive product range to be able to make recommendations and share advice on the implementation and usage of software. Managing installations and upgrades as well as configuration of software to integrate with telephony systems and third-party software. Analysing system errors and performance data from sources including application logs, system logs, bandwidth utilisation reports and other diagnostic tools to identify technical issues, taking corrective action as necessary. Documenting and writing up knowledgebase articles on common incidents, knowledge acquired through training and specialist information on the configuration of software. Follow approved procedures for change control and documentation standards. Assisting the Technical Support Team Leader on administrative duties and keeping the CRM up to date. Assisting the Technical Support Team Leader and taking a lead on the management of application licences across the customer base. Ensuring all customer licences are correctly audited and continuity of service is maintained by creating, applying and auditing all application licences. Providing internal technical support to the business. Aid with the setup and ongoing maintenance and operation of the chosen Ticketing application. Qualifications Excellent troubleshooting and diagnostic skills are essential. Hands on intermediate level technical knowledge of both hosted and remotely administered environments and infrastructure on Windows platforms. Administration, tuning and querying of Microsoft SQL Server (Apply online only), SSRS and SSIS. Troubleshooting of Windows Server Infrastructure and application issues under tied SLAs. Basic knowledge of Microsoft Windows Active Directory Infrastructure integration, group permissions and security policies. To be able to write SSRS reports and SSIS packages. An understanding of LAN/WAN/TCP/IP/Ports and Protocols. An understanding of network protocols and in particular VOIP\SIP technologies An understanding of hosted applications under Microsoft Internet Information Services (IIS), deployment of .NET, SSL certificates and Application Pools. Basic SAN and Clustering technologies. An understanding of development and its impact with the application supportability. An understanding of defect management and release management processes.

Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Reading area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Reading Salary: £24k- £30k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support capacity. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!