Watmos Community Homes
Walsall, West Midlands. Hybrid Working.
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
12/08/2024
Full time
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate - like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are currently undertaking a major technology and business transformation programme including the implementation of Workday for HR, Finance, PSA and Payroll. This will replace the current PeopleSoft solution and several satellite applications. Alongside the programme, we are building a new support model and team to manage the ongoing support and change activity beyond the programme. The new support structure will also cover other BDO systems being implemented such as Microsoft Dynamics and a new risk on boarding system called Intapp. These application are part of a wider technology and business change initiative called Switch. You will be required to work as part of the Finance Product Team on the day to day management and support of Workday and related systems. Reporting to the Workday Finance Systems Team Leader, you will also manage change activities relating to the ongoing maintenance and improvements to the system. You'll also: Provide day to day 2nd and 3rd line support and administration of the Workday environment and other systems in use in Finance Support and provide knowledge to 1st line support teams - provide continual upskilling of team to enable more 1st call resolution and accurate triage of issues Assist with the transition of support processes from programme team and contract staff, through system stabilisation to steady-state BAU running Test, validate and implement Business Process changes in Workday (following review and change process) Run ad hoc reports / analyse data to support business queries Report, track, manage and escalate issues to other support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service delivery Work in close collaboration with the HR Product Support Team and IT Application Support Team - particularly on the resolution of cross functional or integration issues Ensure all changes to data and configuration within the systems are accurate, have all appropriate approvals, are made in a timely manner and ensure audit control Support and manage regular Workday feature upgrades and patching processes Educate Finance team, employees, and colleagues on systems in order to improve usability and use of the Finance systems You'll be someone with: Demonstrable understanding of Finance operations, accounting concepts and experience in Finance business processes Practical Workday Financials experience in a similar technical support role Exposure to Workday report writing and data structures Exposure to Workday data management processes such as EIB uploads Strong verbal and written communication skills to interact with Finance and IT clients and strong attention to detail Previous experience of working in similar support and administration role with Workday or similar Ideally have completed Workday Financials Fundamentals Training Experience of using ServiceNow or similar service management software Knowledge and experience of cross functional working on both Finance and HR processes an advantage You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
21/04/2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate - like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are currently undertaking a major technology and business transformation programme including the implementation of Workday for HR, Finance, PSA and Payroll. This will replace the current PeopleSoft solution and several satellite applications. Alongside the programme, we are building a new support model and team to manage the ongoing support and change activity beyond the programme. The new support structure will also cover other BDO systems being implemented such as Microsoft Dynamics and a new risk on boarding system called Intapp. These application are part of a wider technology and business change initiative called Switch. You will be required to work as part of the Finance Product Team on the day to day management and support of Workday and related systems. Reporting to the Workday Finance Systems Team Leader, you will also manage change activities relating to the ongoing maintenance and improvements to the system. You'll also: Provide day to day 2nd and 3rd line support and administration of the Workday environment and other systems in use in Finance Support and provide knowledge to 1st line support teams - provide continual upskilling of team to enable more 1st call resolution and accurate triage of issues Assist with the transition of support processes from programme team and contract staff, through system stabilisation to steady-state BAU running Test, validate and implement Business Process changes in Workday (following review and change process) Run ad hoc reports / analyse data to support business queries Report, track, manage and escalate issues to other support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service delivery Work in close collaboration with the HR Product Support Team and IT Application Support Team - particularly on the resolution of cross functional or integration issues Ensure all changes to data and configuration within the systems are accurate, have all appropriate approvals, are made in a timely manner and ensure audit control Support and manage regular Workday feature upgrades and patching processes Educate Finance team, employees, and colleagues on systems in order to improve usability and use of the Finance systems You'll be someone with: Demonstrable understanding of Finance operations, accounting concepts and experience in Finance business processes Practical Workday Financials experience in a similar technical support role Exposure to Workday report writing and data structures Exposure to Workday data management processes such as EIB uploads Strong verbal and written communication skills to interact with Finance and IT clients and strong attention to detail Previous experience of working in similar support and administration role with Workday or similar Ideally have completed Workday Financials Fundamentals Training Experience of using ServiceNow or similar service management software Knowledge and experience of cross functional working on both Finance and HR processes an advantage You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons The Quality and Risk Management Team (QRM) provides leadership, guidance, and tools to help partners and staff manage quality and risk matters. The team is comprised of an Advisory and Compliance Team, a Chief Information Security Office Team, an Economic Crime Team, a Legal Team, the Independence and Ethics Team and the Regulatory Supervisory Team, plus the Quality Monitoring Team. The team works closely with the firm's Technical Standards Group and the firm's leadership. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: The Technical Control Monitoring Analyst role reports to the Cyber Assurance Manager and operates as a 2nd line of defen c e . The purpose is to use data analytics and metrics to provide insights into the Firm's security posture l everag ing data from various sources . Key areas of responsibility: Design and Implementation: Develop and implement continuous controls monitoring (CCM) strategies and solutions to measure and report on the effectiveness of cybersecurity controls. Data Analysis: Analy s e data from various sources to identify trends, anomalies, and areas for improvement in security controls. Performance Metrics: Establish and track Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to measure the performance and coverage of security controls. Compliance Monitoring: Ensure compliance with internal security policies and external regulations, including frameworks like ISO/IEC 27001, CE +, CIS Reporting: Generate comprehensive reports and dashboards to provide real-time visibility into the effectiveness of security controls. Collaboration: Work closely with IT, security, and compliance teams to address identified issues and enhance security posture. Continuous Improvement: Identify opportunities for continuous improvement in CCM processes and technologies. Internal Audit Integration: Collaborate with internal audit teams to align CCM activities with audit objectives and standards set by the Institute of Internal Auditors (IIA) Qualifications: Education: Bachelor's degree in computer science , Information Security, or a related field. Advanced degree preferred. Certifications: Relevant certifications such as CISSP, CISM, CISA, or equivalent are highly desirable. Experience: Demonstrable experience in cybersecurity, with a focus on continuous monitoring and compliance. Familiarity with IIA standards and practices is a plus. Skills: Strong understanding of cybersecurity frameworks and standards. Proficiency in data analytics and visualization tools. Excellent problem-solving and analytical skills. Effective communication and collaboration abilities. S trong knowledge of modern Microsoft cloud and Desktop environments. Behaviours and attitude: Excellent communication and organisational skills. Has the confidence to challenge the status quo when developing ideas and suggestions. Demonstrates personal commitment to change and continual improvement. Demonstrated ability to independently prioritise and manage competing work assignments in a time sensitive environment. Shows a passion for Information Security and enthusiasm for quality and governance. Understands the importance of teamwork and shared motivation for the same goal. Encourages and facilitates cooperation and results, fostering an environment of collaboration. Builds both formal and informal professional networks. Embodies the BDO values. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
21/04/2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons The Quality and Risk Management Team (QRM) provides leadership, guidance, and tools to help partners and staff manage quality and risk matters. The team is comprised of an Advisory and Compliance Team, a Chief Information Security Office Team, an Economic Crime Team, a Legal Team, the Independence and Ethics Team and the Regulatory Supervisory Team, plus the Quality Monitoring Team. The team works closely with the firm's Technical Standards Group and the firm's leadership. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: The Technical Control Monitoring Analyst role reports to the Cyber Assurance Manager and operates as a 2nd line of defen c e . The purpose is to use data analytics and metrics to provide insights into the Firm's security posture l everag ing data from various sources . Key areas of responsibility: Design and Implementation: Develop and implement continuous controls monitoring (CCM) strategies and solutions to measure and report on the effectiveness of cybersecurity controls. Data Analysis: Analy s e data from various sources to identify trends, anomalies, and areas for improvement in security controls. Performance Metrics: Establish and track Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to measure the performance and coverage of security controls. Compliance Monitoring: Ensure compliance with internal security policies and external regulations, including frameworks like ISO/IEC 27001, CE +, CIS Reporting: Generate comprehensive reports and dashboards to provide real-time visibility into the effectiveness of security controls. Collaboration: Work closely with IT, security, and compliance teams to address identified issues and enhance security posture. Continuous Improvement: Identify opportunities for continuous improvement in CCM processes and technologies. Internal Audit Integration: Collaborate with internal audit teams to align CCM activities with audit objectives and standards set by the Institute of Internal Auditors (IIA) Qualifications: Education: Bachelor's degree in computer science , Information Security, or a related field. Advanced degree preferred. Certifications: Relevant certifications such as CISSP, CISM, CISA, or equivalent are highly desirable. Experience: Demonstrable experience in cybersecurity, with a focus on continuous monitoring and compliance. Familiarity with IIA standards and practices is a plus. Skills: Strong understanding of cybersecurity frameworks and standards. Proficiency in data analytics and visualization tools. Excellent problem-solving and analytical skills. Effective communication and collaboration abilities. S trong knowledge of modern Microsoft cloud and Desktop environments. Behaviours and attitude: Excellent communication and organisational skills. Has the confidence to challenge the status quo when developing ideas and suggestions. Demonstrates personal commitment to change and continual improvement. Demonstrated ability to independently prioritise and manage competing work assignments in a time sensitive environment. Shows a passion for Information Security and enthusiasm for quality and governance. Understands the importance of teamwork and shared motivation for the same goal. Encourages and facilitates cooperation and results, fostering an environment of collaboration. Builds both formal and informal professional networks. Embodies the BDO values. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
IT Support Analyst Full Time Onsite We are looking for someone with experience of Windows Server, Windows 10, Active Directory and ideally some VMware to join an onsite team who are tasked with the administration and maintenance of their on-prem infrastructure, providing user support and liaising with third party suppliers. As part of the team you will be expected to perform backups, provide support to users, manage the IT inventory to ensure any necessary equipment is available as well as any other tasks that fall within the teams remit. Required Skills and Experience: Previous experience within a 1st 2nd line support capacity. Knowledge of Windows Administration, VMware and Veeam backup Knowledge of firewalls, ideally Fortinet as week as Aruba switches. Knowledge of working within a project environment, with any physical project delivery experience a real positive. Any experience of ERP Systems, SAGE or SAP would be highly advantageous.
19/04/2025
Full time
IT Support Analyst Full Time Onsite We are looking for someone with experience of Windows Server, Windows 10, Active Directory and ideally some VMware to join an onsite team who are tasked with the administration and maintenance of their on-prem infrastructure, providing user support and liaising with third party suppliers. As part of the team you will be expected to perform backups, provide support to users, manage the IT inventory to ensure any necessary equipment is available as well as any other tasks that fall within the teams remit. Required Skills and Experience: Previous experience within a 1st 2nd line support capacity. Knowledge of Windows Administration, VMware and Veeam backup Knowledge of firewalls, ideally Fortinet as week as Aruba switches. Knowledge of working within a project environment, with any physical project delivery experience a real positive. Any experience of ERP Systems, SAGE or SAP would be highly advantageous.
Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of 23,700 + overtime You will be able to build your IT career in a strong team, committed to being "customer centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of 23,700 plus overtime (average 2,000) with a salary review of 25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution. Provide telephone support to the user base utilising remote access tools. Log and categorise incoming calls and emails within a CRM system. Active involvement in the documenting and updating of the knowledge base. Raise jobs for Engineers and liaise with them. Take ownership of incidents and progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills both written and verbal. Good problem-solving skills. Ability to manage own workload effectively. Excellent time management skills. Attention to detail. An ability to Take Ownership. APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.
19/04/2025
Full time
Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of 23,700 + overtime You will be able to build your IT career in a strong team, committed to being "customer centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of 23,700 plus overtime (average 2,000) with a salary review of 25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution. Provide telephone support to the user base utilising remote access tools. Log and categorise incoming calls and emails within a CRM system. Active involvement in the documenting and updating of the knowledge base. Raise jobs for Engineers and liaise with them. Take ownership of incidents and progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills both written and verbal. Good problem-solving skills. Ability to manage own workload effectively. Excellent time management skills. Attention to detail. An ability to Take Ownership. APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.
Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
18/04/2025
Full time
Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
We are recruiting for a Security Cleared (Minimum SC) 1st/2nd Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm based in Milton Keynes. The Analyst will provide technical support and service delivery to the customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.
18/04/2025
Seasonal
We are recruiting for a Security Cleared (Minimum SC) 1st/2nd Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm based in Milton Keynes. The Analyst will provide technical support and service delivery to the customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.
My market leading client has a superb new opening for a Support Engineer to join them on a permanent basis, working on-site in Central Manchester. Candidates must have at least 2 years commercial Windows support experience, with strong Azure fundamentals and proven abilities working with Microsoft products (i.e. M365). This role is incredibly diverse, offering a fast-paced, sociable environment working with all level of stakeholders. You will be joining an established, growing company, and from the start will be helping drive a large migration from Windows 10 to Windows 11. The role is mainly 2nd line with some phone-based work. It is fully client facing, so strong communication skills are essential. Salary to 30,000. Please send an up-to-date CV if interested for more details. Support analyst, 1st/2nd line support, first/second line support, second line support, service desk, windows, Microsoft, MCSE, azure, systems engineer, powershell, migration, M365, Office365, O365 g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
18/04/2025
Full time
My market leading client has a superb new opening for a Support Engineer to join them on a permanent basis, working on-site in Central Manchester. Candidates must have at least 2 years commercial Windows support experience, with strong Azure fundamentals and proven abilities working with Microsoft products (i.e. M365). This role is incredibly diverse, offering a fast-paced, sociable environment working with all level of stakeholders. You will be joining an established, growing company, and from the start will be helping drive a large migration from Windows 10 to Windows 11. The role is mainly 2nd line with some phone-based work. It is fully client facing, so strong communication skills are essential. Salary to 30,000. Please send an up-to-date CV if interested for more details. Support analyst, 1st/2nd line support, first/second line support, second line support, service desk, windows, Microsoft, MCSE, azure, systems engineer, powershell, migration, M365, Office365, O365 g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Senior Application Support Analyst Day rate - 400 a day Location: Bristol Duration: Minimum 3 months, likely to extend Start date: ASAP About the Senior Application Support Analyst role: Sellick Partnership is currently partnered with a specialist IT firm based in Bristol, who are looking to recruit a Senior Application Support Analyst with an immediate start. You will benefit from a day rate of 400 and the role comes with a suite of fantastic benefits! You will be responsible for the day-to-day supervision and management of an identified area of the Application Support Team. The team is responsible for managing the day-to-day running of IT applications, this includes a helpdesk function; system upgrades; access, event and request fulfilment processes, and for ensuring all other associated tasks are carried out effectively and timely. Essential experience required for the Senior Application Support Analyst role: Proficiency in various U4ERP modules such as GL, AR, AP, Planner, and logistics Experience in 2nd line support and issue resolution Expertise in system upgrade Solid SQL knowledge Familiarity with Information browsers & Analysis It is also highly advantageous that candidates have proficiency in Report Studio, including XtraReports. Key responsibilities of the Senior Application Support Analyst role: You will be responsible for the day-to-day supervision and management of an identified area of the Application Support Team. Ensuring effective management of IT incidents/requests and their resolution, providing appropriate and timely updates minimising impact to customers and stakeholders. The postholder will be responsible for a team of up to 10 officers who carry out monitoring, advise, and upkeep of IT systems/processes and liaison with stakeholders/suppliers. To help planning, productivity and functioning of the team. The postholder will oversee team development of systems and processes to ensure effective running of IT systems and recording of data in line with statutory legislation changes; change programmes and data protection/GDPR. How to apply for the Senior Application Support Analyst role: If you meet these criteria and are keen to explore this opportunity, please apply within or contact Greg Jones in the Sellick Partnership Derby office for more information. Closing date: please note that we are reviewing all applications as soon as they come in. Our client is keen to onboard immediately, so if you have the required experience, please apply ASAP. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
18/04/2025
Contractor
Senior Application Support Analyst Day rate - 400 a day Location: Bristol Duration: Minimum 3 months, likely to extend Start date: ASAP About the Senior Application Support Analyst role: Sellick Partnership is currently partnered with a specialist IT firm based in Bristol, who are looking to recruit a Senior Application Support Analyst with an immediate start. You will benefit from a day rate of 400 and the role comes with a suite of fantastic benefits! You will be responsible for the day-to-day supervision and management of an identified area of the Application Support Team. The team is responsible for managing the day-to-day running of IT applications, this includes a helpdesk function; system upgrades; access, event and request fulfilment processes, and for ensuring all other associated tasks are carried out effectively and timely. Essential experience required for the Senior Application Support Analyst role: Proficiency in various U4ERP modules such as GL, AR, AP, Planner, and logistics Experience in 2nd line support and issue resolution Expertise in system upgrade Solid SQL knowledge Familiarity with Information browsers & Analysis It is also highly advantageous that candidates have proficiency in Report Studio, including XtraReports. Key responsibilities of the Senior Application Support Analyst role: You will be responsible for the day-to-day supervision and management of an identified area of the Application Support Team. Ensuring effective management of IT incidents/requests and their resolution, providing appropriate and timely updates minimising impact to customers and stakeholders. The postholder will be responsible for a team of up to 10 officers who carry out monitoring, advise, and upkeep of IT systems/processes and liaison with stakeholders/suppliers. To help planning, productivity and functioning of the team. The postholder will oversee team development of systems and processes to ensure effective running of IT systems and recording of data in line with statutory legislation changes; change programmes and data protection/GDPR. How to apply for the Senior Application Support Analyst role: If you meet these criteria and are keen to explore this opportunity, please apply within or contact Greg Jones in the Sellick Partnership Derby office for more information. Closing date: please note that we are reviewing all applications as soon as they come in. Our client is keen to onboard immediately, so if you have the required experience, please apply ASAP. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Service Desk Analyst 1st line, ticket management, troubleshooting 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support You MUST come from a service desk environment - this is not a general support role and is service desk specific Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk Retail or Automotive background would be beneficial
18/04/2025
Full time
Service Desk Analyst 1st line, ticket management, troubleshooting 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support You MUST come from a service desk environment - this is not a general support role and is service desk specific Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk Retail or Automotive background would be beneficial
IT Technician, Thatcham, up to 35k + benefits Do you want to work at a lovely campus, providing quality IT support and implementing new technology services? Are you personable, get on with people well and able to fix and maintain an array of IT solutions from WAN/LAN, Microsoft Office, Windows and work within an ITIL environment? This role is fully on-site at a beautiful campus where you have access to a gym, swimming pool and other facilities in your spare time. There is a good benefits package with 25 days holiday. There may be occasional half day Saturdays and some evening work, depending on events. You will be responsible for ensuring the smooth operation of all desktops, laptops, tablets, smart devices, operating systems, and applications used by staff and students across the school, including classrooms, libraries, and other student areas. You will monitor the IT service desk, resolve operational problems, manage change requests, and provide necessary training and technical support along with taking ownership of incidents to ensure timely resolution. In addition, as the IT technician you will oversee the IT Change Management process, ensuring that requested changes are properly evaluated and communicated, acting as escalation for complex issues, maintain and develop standard operating procedures, and control service updates. The role also involves supporting compliance-based assessments, managing service capacity, availability, and continuity, maintaining the IT asset inventory, and owning Key Performance Indicator (KPI) targets for continual improvement. You will also support all IT-related projects, You would need to have worked in a similar IT support role, be it 2nd line, on-site, field technician, IT Technical, IT Support analyst, first or second line engineer, VIP support or other IT or Technology Support position providing on-site support. You will likely have a degree or education in computer systems, infrastructure, or a related field, with at least a couple of years of experience in ITIL-based technical delivery and support. MIEE and MCE certifications are required but can be obtained if you don't have them already. You should be familiar with industry standards, service desk operations, and remote assistance tools like TeamViewer and Teams, with skills in Windows desktop administration, Microsoft Office, LAN/WAN maintenance, audio-visual solutions, and IT security.
18/04/2025
Full time
IT Technician, Thatcham, up to 35k + benefits Do you want to work at a lovely campus, providing quality IT support and implementing new technology services? Are you personable, get on with people well and able to fix and maintain an array of IT solutions from WAN/LAN, Microsoft Office, Windows and work within an ITIL environment? This role is fully on-site at a beautiful campus where you have access to a gym, swimming pool and other facilities in your spare time. There is a good benefits package with 25 days holiday. There may be occasional half day Saturdays and some evening work, depending on events. You will be responsible for ensuring the smooth operation of all desktops, laptops, tablets, smart devices, operating systems, and applications used by staff and students across the school, including classrooms, libraries, and other student areas. You will monitor the IT service desk, resolve operational problems, manage change requests, and provide necessary training and technical support along with taking ownership of incidents to ensure timely resolution. In addition, as the IT technician you will oversee the IT Change Management process, ensuring that requested changes are properly evaluated and communicated, acting as escalation for complex issues, maintain and develop standard operating procedures, and control service updates. The role also involves supporting compliance-based assessments, managing service capacity, availability, and continuity, maintaining the IT asset inventory, and owning Key Performance Indicator (KPI) targets for continual improvement. You will also support all IT-related projects, You would need to have worked in a similar IT support role, be it 2nd line, on-site, field technician, IT Technical, IT Support analyst, first or second line engineer, VIP support or other IT or Technology Support position providing on-site support. You will likely have a degree or education in computer systems, infrastructure, or a related field, with at least a couple of years of experience in ITIL-based technical delivery and support. MIEE and MCE certifications are required but can be obtained if you don't have them already. You should be familiar with industry standards, service desk operations, and remote assistance tools like TeamViewer and Teams, with skills in Windows desktop administration, Microsoft Office, LAN/WAN maintenance, audio-visual solutions, and IT security.
An exciting opportunity has arisen for a Cyber Security Analyst with 2-3 years of experience in a 2nd line support role and security-focused role to join a well-established estate agency. This full-time role offers excellent benefits and a competitive salary. As a Cyber Security Analyst, you will join the security team, gaining valuable experience in protecting critical systems while assisting with the implementation and maintenance of security infrastructure. Travel expenses will be reimbursed in line with government travel reimbursement guidelines. You will be responsible for: Support the monitoring of security systems by reviewing server logs, firewall logs, and network traffic for any irregularities. Assist with security audits and testing to identify vulnerabilities and contribute to implementing solutions. Help manage security tools such as firewalls, intrusion detection systems, and anti-virus software. Support system backups and updates, ensuring data protection and system integrity. Provide basic security guidance to users and encourage adherence to security best practices. What we are looking for: Previously worked as a Cyber Security Analyst, IT Security Analyst, Security Analyst, SOC Analyst, IT Security Administrator, Network Security Administrator, Network Administrator, Cybersecurity Engineer, Security Specialist or in a similar role. Possess 2-3 years of experience in a 2nd line support role and security-focused role. Experience and understanding of IT systems and networks, with a passion for cybersecurity. Strong communication and problem-solving skills. Shift: Monday - Friday: 9:00am - 5:30pm What s on offer: Competitive salary 33 days holiday plus birthday off Pension scheme Employee assistance scheme Career progression opportunities Apply now for this exceptional Cyber Security Analyst opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
17/04/2025
Full time
An exciting opportunity has arisen for a Cyber Security Analyst with 2-3 years of experience in a 2nd line support role and security-focused role to join a well-established estate agency. This full-time role offers excellent benefits and a competitive salary. As a Cyber Security Analyst, you will join the security team, gaining valuable experience in protecting critical systems while assisting with the implementation and maintenance of security infrastructure. Travel expenses will be reimbursed in line with government travel reimbursement guidelines. You will be responsible for: Support the monitoring of security systems by reviewing server logs, firewall logs, and network traffic for any irregularities. Assist with security audits and testing to identify vulnerabilities and contribute to implementing solutions. Help manage security tools such as firewalls, intrusion detection systems, and anti-virus software. Support system backups and updates, ensuring data protection and system integrity. Provide basic security guidance to users and encourage adherence to security best practices. What we are looking for: Previously worked as a Cyber Security Analyst, IT Security Analyst, Security Analyst, SOC Analyst, IT Security Administrator, Network Security Administrator, Network Administrator, Cybersecurity Engineer, Security Specialist or in a similar role. Possess 2-3 years of experience in a 2nd line support role and security-focused role. Experience and understanding of IT systems and networks, with a passion for cybersecurity. Strong communication and problem-solving skills. Shift: Monday - Friday: 9:00am - 5:30pm What s on offer: Competitive salary 33 days holiday plus birthday off Pension scheme Employee assistance scheme Career progression opportunities Apply now for this exceptional Cyber Security Analyst opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Glasgow city centre. 2nd Line IT Service Desk Analyst Glasgow City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
17/04/2025
Full time
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Glasgow city centre. 2nd Line IT Service Desk Analyst Glasgow City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Newcastle city centre. 2nd Line IT Service Desk Analyst Newcastle City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
17/04/2025
Full time
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Newcastle city centre. 2nd Line IT Service Desk Analyst Newcastle City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Desktop Support Analyst 2 nd Line 13 month FTC Central London A highly successful, global financial services business based in the City of London are looking for an experienced 2nd Line IT Engineer to join them on a 13-month fixed-term contract. You ll provide 1st and 2nd line support for applications and endpoints, ensuring users across the UK and international offices remain productive with excellent technical assistance. As the Desktop Support Engineer, you will be part of a well-established team sitting within the wider IT department. Reporting directly to the Service Desk Manager, you ll collaborate closely with your colleagues to keep support services seamless and support departmental objectives. Key responsibilities of this IT Support Engineer role will include: Triage and respond to incidents and service requests remotely and in person across global offices. Assist and mentor members of the team to provide quality solutions for end-users. Record and manage incidents and service requests, delivering effective solutions within service levels. Working as part of a team to manage and maintain all end-user devices deployed at home or in an office. Onboarding of local and global joiners, movers and offboarding leavers. Ensure that end-users devices are up to date with security patches and secured using Microsoft Intune, Defender Qualys patch management solutions. Assist with hardware and asset procurement. The ideal candidate will have the following relevant experience: 5 years of relevant experience in a hands-on 2nd line IT Support role, demonstrating strong technical troubleshooting skills across a broad range of hardware, software and networking issues. Experience of working in an ITIL environment delivering quality solutions within agreed service and operations level agreements. In-depth knowledge of the following technologies is essential: Desktop, Laptop, VDI, and Printer installation, imaging, configuration, and support, including Windows 10 and 11 operating systems on desktops and laptops. Using and supporting Microsoft 365 products, including Word, Excel, PowerPoint, OneDrive and Teams. Using and supporting Microsoft Teams Phones systems with Desk handsets, Mobiles and softphones. Managing users and groups through Microsoft Entra. Enrolling and managing Windows and IOS endpoints through Microsoft Intune, including the packaging and deployment of apps. Managing and monitoring users and servers using Citrix Director and Management Studio. You will be a personable, professional team player that is enthusiastic about collaborating with the team, readily contributing to initiatives and supporting colleagues. You should be approachable and skilled at building strong relationships with diverse staff to quickly establish credibility and enhance the user experience as well as being committed to delivering exceptional support and prioritising end-user satisfaction. The salary on offer for this role is up to £45,000 plus benefits. >
17/04/2025
Full time
Desktop Support Analyst 2 nd Line 13 month FTC Central London A highly successful, global financial services business based in the City of London are looking for an experienced 2nd Line IT Engineer to join them on a 13-month fixed-term contract. You ll provide 1st and 2nd line support for applications and endpoints, ensuring users across the UK and international offices remain productive with excellent technical assistance. As the Desktop Support Engineer, you will be part of a well-established team sitting within the wider IT department. Reporting directly to the Service Desk Manager, you ll collaborate closely with your colleagues to keep support services seamless and support departmental objectives. Key responsibilities of this IT Support Engineer role will include: Triage and respond to incidents and service requests remotely and in person across global offices. Assist and mentor members of the team to provide quality solutions for end-users. Record and manage incidents and service requests, delivering effective solutions within service levels. Working as part of a team to manage and maintain all end-user devices deployed at home or in an office. Onboarding of local and global joiners, movers and offboarding leavers. Ensure that end-users devices are up to date with security patches and secured using Microsoft Intune, Defender Qualys patch management solutions. Assist with hardware and asset procurement. The ideal candidate will have the following relevant experience: 5 years of relevant experience in a hands-on 2nd line IT Support role, demonstrating strong technical troubleshooting skills across a broad range of hardware, software and networking issues. Experience of working in an ITIL environment delivering quality solutions within agreed service and operations level agreements. In-depth knowledge of the following technologies is essential: Desktop, Laptop, VDI, and Printer installation, imaging, configuration, and support, including Windows 10 and 11 operating systems on desktops and laptops. Using and supporting Microsoft 365 products, including Word, Excel, PowerPoint, OneDrive and Teams. Using and supporting Microsoft Teams Phones systems with Desk handsets, Mobiles and softphones. Managing users and groups through Microsoft Entra. Enrolling and managing Windows and IOS endpoints through Microsoft Intune, including the packaging and deployment of apps. Managing and monitoring users and servers using Citrix Director and Management Studio. You will be a personable, professional team player that is enthusiastic about collaborating with the team, readily contributing to initiatives and supporting colleagues. You should be approachable and skilled at building strong relationships with diverse staff to quickly establish credibility and enhance the user experience as well as being committed to delivering exceptional support and prioritising end-user satisfaction. The salary on offer for this role is up to £45,000 plus benefits. >
Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
17/04/2025
Full time
Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Deskside & Technology Support Analyst Location: 5 days on site Bristol based office Start Date: ASAP Duration: 6 months Hourly Rate: £35.00 Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for resolving all 2nd Line incidents and service requests within a designated region. This role requires strong technical knowledge and excellent customer service skills to support users effectively. Key Responsibilities: - Prioritise and manage all 2nd Line incidents and service requests in line with defined SLAs and best practice guidelines. - Troubleshoot desktop computing issues reported through the Global Service Desk. - Deploy IT hardware, and ensure assets are recorded and tracked in line with established IT service procedures. - Maintain a high standard of customer service by providing regular updates throughout incident and request management. - Take ownership of issues, conduct root cause analysis, and implement temporary or permanent fixes. Escalate when necessary. - Investigate and resolve a wide range of technology and telephony issues. - Ensure local equipment rooms meet IT service and safety standards, mitigating risks from audits and assessments. - Support the setup of new office locations, sites, or projects in the region. - Manage and maintain ServiceNow 'Stock Rooms' and oversee goods receipting processes. - Coordinate the recycling and disposal of outdated IT equipment in accordance with asset disposal policies. - Act as a point of escalation for 2nd Line support and local service issues. - Maintain and support all conference room IT facilities. - Work with vendors and internal teams to escalate and resolve hardware and software issues. - Conduct daily reviews of SLA performance reports and flag outstanding tickets. - Provide updates and reports to the Desk Side and Technology Support Team Lead. - Offer support and coverage for the local Team Lead when needed. - Assist and mentor other team members as required. - Be flexible to work in shifts or provide additional coverage when necessary. Experience Required Essential: - Minimum of 4 years' experience in IT Service Management. - Strong background in a corporate IT environment. - Demonstrated ability to meet and exceed Service Level Agreements. - Solid understanding of a range of IT services and systems. - Willingness to undergo security clearance, depending on the region. - Quick to learn and adapt to new technologies. - Excellent customer service and communication skills. - Proficiency with database and Excel structures/configurations. - Strong analytical, reporting, and numeracy skills. - A valid driving license is required due to expected regional travel. Desirable: - Microsoft certification(s). - ITIL v3/v4 Foundation certification. - Familiarity with ServiceNow. - Previous experience in customer-facing support roles.
17/04/2025
Contractor
Deskside & Technology Support Analyst Location: 5 days on site Bristol based office Start Date: ASAP Duration: 6 months Hourly Rate: £35.00 Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for resolving all 2nd Line incidents and service requests within a designated region. This role requires strong technical knowledge and excellent customer service skills to support users effectively. Key Responsibilities: - Prioritise and manage all 2nd Line incidents and service requests in line with defined SLAs and best practice guidelines. - Troubleshoot desktop computing issues reported through the Global Service Desk. - Deploy IT hardware, and ensure assets are recorded and tracked in line with established IT service procedures. - Maintain a high standard of customer service by providing regular updates throughout incident and request management. - Take ownership of issues, conduct root cause analysis, and implement temporary or permanent fixes. Escalate when necessary. - Investigate and resolve a wide range of technology and telephony issues. - Ensure local equipment rooms meet IT service and safety standards, mitigating risks from audits and assessments. - Support the setup of new office locations, sites, or projects in the region. - Manage and maintain ServiceNow 'Stock Rooms' and oversee goods receipting processes. - Coordinate the recycling and disposal of outdated IT equipment in accordance with asset disposal policies. - Act as a point of escalation for 2nd Line support and local service issues. - Maintain and support all conference room IT facilities. - Work with vendors and internal teams to escalate and resolve hardware and software issues. - Conduct daily reviews of SLA performance reports and flag outstanding tickets. - Provide updates and reports to the Desk Side and Technology Support Team Lead. - Offer support and coverage for the local Team Lead when needed. - Assist and mentor other team members as required. - Be flexible to work in shifts or provide additional coverage when necessary. Experience Required Essential: - Minimum of 4 years' experience in IT Service Management. - Strong background in a corporate IT environment. - Demonstrated ability to meet and exceed Service Level Agreements. - Solid understanding of a range of IT services and systems. - Willingness to undergo security clearance, depending on the region. - Quick to learn and adapt to new technologies. - Excellent customer service and communication skills. - Proficiency with database and Excel structures/configurations. - Strong analytical, reporting, and numeracy skills. - A valid driving license is required due to expected regional travel. Desirable: - Microsoft certification(s). - ITIL v3/v4 Foundation certification. - Familiarity with ServiceNow. - Previous experience in customer-facing support roles.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Service Desk Analyst Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months there will be an uplift to £15.44per hour Contract - 3 months with the development into extensions. Looking at long term employment Hours - 7.5 hours a day, between 07:00 and 20:30 - maximum of 2 weekends a month, get the days back in the week. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. If you have the skills required, please apply now
17/04/2025
Contractor
Service Desk Analyst Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months there will be an uplift to £15.44per hour Contract - 3 months with the development into extensions. Looking at long term employment Hours - 7.5 hours a day, between 07:00 and 20:30 - maximum of 2 weekends a month, get the days back in the week. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. If you have the skills required, please apply now
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Tech service desk role- Technical service desk analyst Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months there will be an uplift to £15.44 per hour Contract - 3 months with the development into extensions. Looking at long term employment Hours - Week 1- 06:00 - 14:30 Week 2 - 07:00 - 15:30 Week 3-6 - 08:30 - 17:00 Must have previous IT working experience and the ability to drive to another site once a month All candidate must be eligible to go through SC clearance Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings.
17/04/2025
Contractor
Tech service desk role- Technical service desk analyst Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months there will be an uplift to £15.44 per hour Contract - 3 months with the development into extensions. Looking at long term employment Hours - Week 1- 06:00 - 14:30 Week 2 - 07:00 - 15:30 Week 3-6 - 08:30 - 17:00 Must have previous IT working experience and the ability to drive to another site once a month All candidate must be eligible to go through SC clearance Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings.
Jobs - Frequently Asked Questions
Use the location filter to find IT jobs in cities like London, Manchester, Birmingham, and across the UK.
Entry-level roles include IT support technician, junior developer, QA tester, and helpdesk analyst.
New jobs are posted daily. Set up alerts to be notified as soon as new roles match your preferences.
Key skills include problem-solving, coding, cloud computing, networking, and familiarity with tools like AWS or SQL.
Yes, many employers offer training or junior roles. Focus on building a strong CV with relevant coursework or personal projects.
