319 jobs found

Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance, mentorship, and training to junior IT support engineers to enhance their technical skills and promote professional growth; Act as an escalation point for complex technical issues and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of computer equipment as and when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms (EDR) (Example: BitDefender, Carbon Black, Sentinel One, CrowdStrike); To act at the customer service point of contact between 3rd line and the client. Respond to enquiries from clients and help them resolve any hardware or software problems; Skills & Experience Must have worked in a customer-facing IT support role for 2+ years; Be familiar with ticket systems, logging and remote management and monitoring processes; Excellent Customer Service Skills; Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, Microsoft365 Admin Centres including Azure Entra ID, Office 365, Compliance, Exchange, etc. Additionally, exposure to Azure Virtual Desktop is desirable. Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications; Demonstrate strong leadership abilities, including the ability to motivate and inspire junior colleagues, delegate tasks effectively, and lead by example; Display excellent problem-solving skills and the ability to think critically to resolve technical issues and implement process improvements; Possess project management skills, including planning, execution, and monitoring, to manage IT projects effectively; Have the ability to address and resolve conflicts within the team, ensuring a harmonious and productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for an IT managed services provider (MSP) Microsoft Google Workspace ITIL 4 Foundation certification

1st Line Support Engineer - IT Managed Services A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents Answer service desk calls and log tickets on their PSA (Professional Services Automation software) Provide regular and clear communication with customers regarding ticket status and expected resolution times. Produce and maintain accurate technical documentation Assist with the deployment of client and internal projects when required Requirements: Previous experience working within a 1st Line role, ideally within an IT Services environment Posses excellent customer service skills, with the ability to break down technical terms Excellent troubleshooting, analytical and problem solving skills Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. Basic hardware knowledge In return, they are offering 26,000 - 30,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours (Office location - Central London) Some flexibility to work from home

Role: 3rd Line Support Engineer Salary: Dependent on experience Location: Northampton (on-site working) As a 3rd Line Engineer, you will be responsible for providing 3rd line support to customers ensuring that incidents, service requests and updates are logged and processed quickly. You will act as a point of escalation for 1st and 2nd Line support, ensuring strong communication is maintained throughout. The client are looking for a generalist, a good all-rounder who has supported a wide range of technologies in different capacities, not a specialist who has focused on one area. Skills & experience required o Excellent all round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server o Good knowledge of Windows desktop operating systems o Good knowledge and experience with supporting Dell and HP server / blade hardware o Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous. o Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous. Please be aware that this role will be on-site during your probation period and will move to a hybrid working model thereafter. If you are interested in the role and would like to apply, please click on the link for immediate consideration.

2nd Line Support including Helpdeask and Deskside Support required by a well established Not-for-Profit organisation who specialise in the financial sector. This is paying up to 40k based from their head office in St Paul's Cathedral and will be 5 days a week onsite working a shift pattern of 8am-4pm or 10-6pm. You will be joining a small team of five who support around 2000 end users and will be responsible for all 2nd Line Support issues into the team. You will work alongside the other Helpdesk Technician and get involved in BAU day to day work alongside project work. Skills Required M365 Administration Azure AD Administration IT Asset Management Defender Security MDM Setting up meeting rooms an AV equipment This role will ideally suit someone who has 2/3 years experience in a similar size organisation and wants to work in an organisation with who support their staff throughout their career and have an exceptional benefits package!

NEW NETWORK INFRASTRUCTURE ENGINEER - MSP JOB AVAILABLE NEAR WEMBLEY, GREATER LONDON Hybrid Working - 2-3 days in the office Paid travel expenses for client site meetings in London Fantastic company environment / culture Opportunities to progress and learn new skills THE COMPANY OVERVIEW We are searching for a bright and experienced Network Infrastructure Engineer MSP to join a very well-established IT Solutions business based in Wembley, Greater London. You will be joining a technology business with over 20 years experience in fully managed end-to-end IT services for an array of clients. Their areas of expertise include cyber security, private cloud hosting, ShareFile, Microsoft 365, IT Support, etc. They have teams in the UK and across Asia and they are looking to add new talent to their team in Wembley. Being based on the West side of London. They are commutable from parts of Middlesex, London, Surrey, Berkshire, Hertfordshire, Bedfordshire, and probably a few other counties if you ve got good train links into London! THE JOB As a Network Infrastructure Engineer MSP you will continuously assist with 2nd and 3rd line technical support to existing customers. This will predominantly be on the phone and remote, but it may also involve onsite attendance where necessary. You will aim to resolve user problems, whilst working closely with senior engineers / managers to maintain and improve the customer service experience. This job is not limited to support. We are always looking to improve our technology, and this is where our talented IT Engineers come in. You will be involved in maintaining network infrastructure (Cisco / Juniper) at the data centre, as well as assisting with design and development of IT infrastructure. WHAT IS REQUIRED FROM YOU Previous Network Engineering experience is a must. End to end IT support, technical support experience. Experience in helpdesk support, 2nd Line support, and ideally up to 3rd Line Support. CCNA qualified. CCNP would be beneficial. Network Infrastructure capabilities, using Cisco and Juniper. An understanding of vendor technologies Microsoft, Citrix, HP, etc. Strong communication skills for customer relationship development.

Job Title: IT & Cyber Security Specialist / IT Manager Job Overview We are seeking an IT & Cyber Security Specialist / IT Manager to oversee the client's IT infrastructure, cybersecurity compliance, disaster recovery, and IT governance. This role requires both strategic planning and hands-on technical expertise to maintain network security, Windows Server environments, virtualization, cloud infrastructure, and business continuity planning (BCP/DR). The ideal candidate will have a strong technical background in IT operations, Windows Server administration, VMware ESXi, Azure, firewall security, and IT risk management, ensuring the stability, security, and efficiency of the client's IT environment. Key Responsibilities 1. IT Infrastructure & Network Management Windows Server & Virtualization: Manage and maintain Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP, and VMware ESXi environments. Network Administration & Security: Oversee firewalls (Cisco, Fortinet), VPNs, VLAN configurations, and network security policies to ensure a secure IT environment. Cloud Services & Microsoft 365: Manage Azure AD, Microsoft 365, Exchange Online, OneDrive, and SharePoint, ensuring smooth cloud operations. IT Asset Management: Oversee procurement, lifecycle management, and documentation of IT hardware and software. 2. Cybersecurity & IT Governance Security Compliance & Risk Management: Align IT security frameworks with PRA, FCA, GDPR, ISO 27001, and NIST guidelines. Threat & Incident Management: Conduct regular risk assessments, penetration testing, vulnerability scanning, and incident response to mitigate cyber threats. Firewall & Network Security: Configure, monitor, and secure firewalls and intrusion detection systems (IDS/IPS) to prevent security breaches. Third-Party Risk Management: Evaluate and manage outsourced IT services and vendor security compliance. 3. Business Continuity & Disaster Recovery (BCP/DR) Backup & Recovery Strategy: Implement and maintain BCP & DR plans, ensuring data integrity through Veeam, Commvault, or equivalent backup solutions. Failover Network & Redundancy: Ensure network failover solutions (Leased Line + FTTP redundancy) are in place to maintain uptime. IT Resilience & Disaster Simulation: Regularly test DR plans and conduct IT continuity drills to minimize downtime risks. 4. IT Operations & End-User Support Helpdesk & IT Support: Provide 1st, 2nd, and 3rd-line IT support, resolving user issues related to Windows, networking, and applications. Onboarding & Offboarding: Manage system access, permissions, and ID provisioning for new employees. IT Documentation & SOPs: Maintain comprehensive IT policies, security procedures, and compliance documentation. 5. Vendor & Project Management IT Budget & Procurement: Assist in managing the IT budget, sourcing new technologies, and handling vendor negotiations. IT Infrastructure Projects: Lead server upgrades, security enhancements, cloud migrations, and infrastructure expansion. Qualifications & Requirements Essential Qualifications: A minimum of 5 years of experience in IT infrastructure, cybersecurity, and business continuity. Expertise in Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP. Experience with virtualization (VMware ESXi, Hyper-V) and cloud services (Azure, Microsoft 365). Hands-on experience with firewalls (Cisco, Fortinet), VPNs, IDS/IPS security, and network administration. Strong PRA, FCA, GDPR, ISO 27001, and NIST compliance knowledge. Experience in BCP/DR planning, backup strategies (Veeam, Commvault), and IT risk management. Strong troubleshooting and problem-solving skills. Fluent English communication skills (both written and verbal). Desirable Qualifications: Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP), Cisco Certified Network Administrator (CCNA). Experience implementing Zero Trust security frameworks and SIEM solutions (Splunk, Sentinel, ELK Stack). Financial sector IT security experience is a plus.

2nd Line Engineer - MSP, Windows, Cloud Birmingham - 30,000 - 34,000 + Benefits Applause IT are working with a growing MSP in who are on the lookout for a 2nd Line Engineer with solid experience within a Microsoft tech stack and having prior experience in a managed service environment. The chosen 2nd Line Engineer will assume the role of delivering technical assistance to our clients. This entails tasks such as diagnosing and resolving issues, setting up and configuring hardware and software, overseeing user and device management, addressing technical queries, and resolving problems. It is also essential to escalate support tickets through our service desk to guarantee prompt issue resolution. The successful 2nd Line Engineer should have experience and exposure with the following: MSP Background, with the ability to multi-task and prioritise accordingly. Strong knowledge of Windows 10/11, Windows Server (Apply online only), Office 365, SCCM (or similar) Active Directory Great communication skills, with great problem-solving abilities Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Respond to Service Desk phone calls/tickets as needed Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication / Hyper-V An ability to explain technical problems in a simple way to end users at all levels within the business. You must be in possession of a clean UK driving license. If you would like to apply for this role, please click "APPLY NOW" 2nd Line Engineer - MSP, Windows, Cloud Birmingham - 30,000 - 34,000 + Benefits

EUC Engineer is required by a nationwide IT Solutions Provider based on site in Westminster and paying up to 30k. As an EUC Engineer, you will provide technical support to service customers, using strong communication and problem-solving skills to deliver high-quality outcomes both independently and in collaboration with others. This is a full-time, Monday to Friday role, with working hours between 07:00 and 19:00, based on an allocated shift pattern. You may occasionally need to cover additional shifts, including weekends and public holidays, as needed. Responsibilities Providing 1st/2nd Line EUC support for internal IT, shared infrastructure, and customer solutions, following ITIL Incident, Problem, and Change practices. Responding to customer requests for implementations or changes. Taking ownership of service-impacting issues and resolving them while keeping customers updated. Assisting the Service Desk in improving support tools, instructions, and processes. Supporting laptop & mobile phone builds, software installations, and ticket queue management. Being part of the 24/7 out-of-hours remote support rota. Supporting user work areas, managing the Drop-In Tech surgery, and conducting remote site visits as needed. Experience End User Device and OS Systems Management, OS Deployment, and Enterprise MDM Active Directory and Domain Management M365 Support Ensuring exceptional customer satisfaction Experience with ITSM tools A proactive, solution-oriented attitude ESSENTIAL- ALL CANDIDATES MUST HOLD SC CLEARANCE OR HAVE PREVIOUSLY HELD SC CLEARANCE. Should you match the above requirements, don't hesitate - APPLY NOW!

2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs are met with precision and efficiency this is the role for you! We are seeking candidates who have previous 2nd line experience, preferably from an MSP environment. You will have some hands on experience and be looking for your next challenge! Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. What our client offers: Providing expert IT support answering calls, raising tickets, and resolving 2nd line technical issues. Guiding and mentoring 1st Line Analysts & Field Engineers. Investigating & escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Microsoft 365 Certified Modern desktop administrator associate MD102 365 fundamentals MS900 Azure fundamentals AZ900 Relevant IT qualification or working towards a qualification for example NVQ Diploma or Degree So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy. INDPERM

Our client is a market leading manufacturer within their respective field looking to appoint a Service Desk Engineer to work in a fast paced environment. You will be responsible for 1st and 2nd line IT support for circa 500 internal users providing both software and hardware support. Our client offer a comprehensive training program and are known for their staff retention. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Key Responsibilities • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Experience • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. • 1st and 2nd line IT support experience • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). You will be working within a great team that genuinely care about your growth and development. Click apply now.

Production Technology Show Technical Lead On Site Lead IT support Specialist - Film TV Production Technology Mac & networking IT 6 Month Contract Start ASAP (Apply online only)pd (rate Inside IR35 to Umbrella) Site based (not Hybrid) M25 area M40/M4 Corridor Production Technology Show Technical Lead/ IT Support lead for a leading film and television production company. This is a Lead IT support Specialist who has experience providing / managing IT support within the film television production industry or similar broadcast media. This role will be Leading the IT efforts on the production of a show including networking, servers, storage, desktop support (mainly Mac), systems and licensing provisioning, printing, etc. This role will act as liaison between this film Production Technology team and group Production office as well as other technology groups/vendors. You will lead / supervise a small IT support team (1-2)and should have previous experience of this. However you will still provide hands on support as needed. The Production Technology Technical Lead serves as the IT Head of Department on a show. Partnering with production to identify show specific workflow and technical needs. The Lead is responsible for oversight and management of the IT requirements across all aspects of a film production, throughout the lifecycle of a show. Experience and Skills : Demonstrated ability to supervise a small IT support team. Previous IT support within the film television production industry or similar broadcast media Proven ability to prioritize technical support issues and manage their resolution. Strong working knowledge of Live Action Production and associated tools and technologies. Strong understanding of enterprise level networking concepts, including Firewalls, network segmentation. VLAN, and security controls. Support/lead experience including networking, servers, storage, desktop support (Mac & Windows) Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines. Excellent customer service with good IT Support experience including Mac. Google workspace and general Windows Network Support. background Experience providing technical support and troubleshooting services to /film television production industry or similar is required. Someone with great communication skills, great personality and versatility, flexible and adaptable. Education College Education in Media Studies / Technology Preferred OR equivalent work Roles & Responsibilities: To act as liaison between the film Production Technology team and the Production office, ensuring high quality customer service and communication. Work with Production Technology leadership to outline a show plan that fulfils both Lucasfilm and production specific requirements. Lead IT efforts on the show including networking, servers, storage, desktop support, systems and licensing provisioning, printing, etc. Assist the Production Technology Supervisor in sourcing, training and supervising appropriate technical staff for the show. Ensure consistent and production friendly support mechanisms with a focus on clear communication, and an attitude of service. Oversee support triage to ensure all requests are answered in accordance with service level agreements; help prioritise as needed, & serve as a point of escalation for support requests. Integrate with corporate and local network and core teams to facilitate the technical needs of production. With design guidance from the Prod Tech Supervisor, implement and maintain secure networks and pipelines for content management and IT work flows. Proactively monitor the network: ensuring consistent network availability and end user satisfaction. Participate in firewall management: policy implementation, policy modifications and monitoring. Interfacing with ISPs and 3rd party vendors where required. Serve as the technical liaison to all on-set and on-location trades ensuring network compliance and appropriate network usage including WiFi spectrum management/monitoring and security compliance monitoring. Maintain and develop relationships with internal and external technical suppliers. Help manage and support compliance activities, and assist with larger facility projects as needed. Participate in show wrap procedures including account management, audit activities and the collection of all data and equipment. Please apply with your CV and a note on your relevant IT support experience in a similar Live Action Production, Film, TV production studio environment, post production support /film television/broadcast industry. We also have an IT Support Engineer role reporting into this the same team if you know anyone or if you are more hands on experienced around Mac Support and prefer 1st/2nd line desktop support, Google workspace. Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.

Job Title: 2nd Line Support Location: Harlow, UK Our client is an exciting and innovative new tech support company based in Essex, where your passion for technology and drive to shape the future will be celebrated. This organisation is providing fantastic prospects for personal and professional growth, looking for an individual to play a pivotal role in building a company that values innovation, collaboration, and excellence. Position Summary: They are seeking a highly motivated and skilled Tech Support Engineer with proven experience of 2nd line support. This role is ideal for someone who embraces learning new technologies and aligns with their core values of curiosity, adaptability, and innovation. If you have a genuine passion for technology and want to grow with a company that's committed to your development, we want to hear from you. Key Responsibilities: Provide technical support to resolve hardware, software, and network-related issues. Configure and maintain Microsoft 365, Azure, Intune, and Teams services. Troubleshoot and resolve LAN, VPN, firewall, and network-related issues, including WatchGuard and Palo Alto firewalls. Deploy and support Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams. Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune. Optimize and troubleshoot Windows Server environments (Apply online only and virtualization platforms such as Hyper-V. Utilize RMM tools for proactive system maintenance and monitoring. Maintain and enhance network infrastructure, including LAN/WAN, routing, switching, VLANs, and VPNs. Stay updated with emerging technologies to enhance service offerings. Qualifications & Skills: Proven experience as an IT Systems Engineer or in a similar technical support role. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. Hands-on experience with Microsoft 365, Azure, Intune, and Teams. Networking knowledge, including VPN connectivity, LAN configuration, routing, switching, VLANs, and firewall management (WatchGuard, Palo Alto preferred). Proficiency in managing Windows Server environments (Apply online only , Active Directory, AD Sync, and Group Policy. Familiarity with virtualization technologies such as Hyper-V. Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools. Desirable: Microsoft Certifications. Exposure to ITIL or other ITSM frameworks. Minimum Requirements: Must be a UK resident with a valid driver's license and own car available for business use. 2-3 years of experience working at an MSP, with both onsite and support desk experience. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal and professional growth in a collaborative and supportive environment. Work on cutting-edge technologies and innovative projects. Competitive salary and benefits package. A workplace culture that values curiosity, adaptability, and a passion for technology. How to Apply: If you are a tech enthusiast with a drive to innovate and grow, we would love to hear from you. Please submit your CV and a cover letter detailing your experience and why you're the perfect fit for our team. INDREC

Infrastructure Support Engineer Location: Birmingham Salary : 27-30k Start: ASAP On-site Are you a tech-savvy problem solver with a passion for IT support? We're looking for an Infrastructure Support Engineer to join our dynamic IT team and play a key role in keeping our systems running smoothly! What You'll Be Doing Providing 1st and 2nd line support across EMEA, troubleshooting desktops, servers, and networks. Managing Active Directory & Microsoft 365 Exchange - creating, maintaining, and troubleshooting user accounts. Resolving helpdesk tickets, diagnosing technical issues, and ensuring smooth day-to-day operations. Supporting Windows Server 2016, Windows 10/11, Office 365, networking, and security protocols. Configuring and maintaining routers, VPNs, firewalls, LAN/WAN, DHCP, DNS. Keeping the IT asset register up to date and ensuring all procedures are followed. Delivering top-notch customer service while working in a fast-paced environment. What We're Looking For Experience of IT support experience in a corporate or logistics environment. Solid knowledge of Windows OS, Microsoft Office 365, Active Directory, and hardware troubleshooting. A strong communicator with excellent problem-solving skills and a proactive mindset. Ability to remain calm under pressure and work effectively in a team. Certifications like CompTIA A+, MCP, or MCSA are a plus! Why Join Us? A fast-moving, supportive environment where no two days are the same. Opportunities to grow and up skill in cutting-edge IT technologies. A culture that values innovation, teamwork, and customer service. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

The Just Recruitment Group Ltd is currently recruiting for a 1st / 2nd Line Systems Engineer for their client based on the outskirts of Ipswich. Due to location and role requirements you would need access to your own vehicle. Our client provides business managed IT and consultancy to clients across East Anglia and London with IT, voice, connectivity, mobile and security solutions, and services. It's an exciting time to join the team and enjoy being part of a dynamic business, as theye continue their growth. Currently recruiting for a suitable candidate to join their team, desk-based role, of 1st & 2nd Line IT Support Technician. If you are a solid team player with outstanding technical skills, dedication to delivering customer service excellence, and a genuine drive to move forwards in your career, we would very much like to hear from you! The position is varied, and you will work with clients operating in many different sectors of business and industry ranging from care to law firms. The role is a blend of PSA, RMM and telephone based remote support delivered from our office - a good telephone manner is essential! You must be able to demonstrate your ability to take ownership of issues and see them through to a successful resolution in the most efficient, effective, communitive, and timely manner for the client. You will have skills in the following areas: Microsoft 365 and its offerings such as Exchange, SharePoint, Azure AD and Endpoint Manager. You will be required to configure and maintain Microsoft 365 Tenants. Microsoft Office applications (Outlook, Teams, OneDrive, Word, Excel, etc). You will be proficient in installations and setup of Windows 10/11 and Mobile Devices. You will install and configuring appropriate software for end users. Diagnosing and troubleshooting IT issues. For example, in Exchange troubleshooting mail flow, configuration, and client issues. You will be familiar with tools used to diagnose IT issues. For example, you will know how to utilise Event Viewer and Command Prompt. Cyber security awareness is a must, and you will develop knowledge of antivirus protections and best security practices. Benefits: Company events Company pension On-site parking Private Health care Private Dental care 25 Days Holiday Plus Public Holidays Car Allowance Phone Allowance Commission Cycle to work scheme For more information on this position, please contact Just Recruitment Group Ltd on telephone (phone number removed) quoting job reference (phone number removed). Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.

Desktop Support Engineer An exciting opportunity has arisen for a 2nd Line IT Support Engineer to join our client. This role is perfect for someone with a passion for technology, strong customer service skills, and experience providing remote and onsite support. Key Responsibilities Provide 2nd Line support for Windows 10/11, Office 365, and Active Directory Troubleshoot hardware & software issues on desktops, laptops, and mobile devices Support and manage ticketing systems, ensuring timely issue resolution Assist with networking issues (DNS, DHCP, VPNs, Wi-Fi) Work alongside 1st and 3rd Line Support teams to escalate complex problems Maintain user accounts & permissions (Active Directory & Exchange) Support remote users via RDP, VPN, and remote access tools Key Skills Strong knowledge of Windows 10/11, Office 365, Exchange, and Active Directory Experience with ticketing systems and working to SLAs Understanding of basic networking (TCP/IP, DNS, DHCP, VLANs) Excellent problem-solving skills and ability to work independently Strong customer service and communication skills If you are interested in this role and would like to understand more then please click apply.

Desktop Support Engineer Rate: Up to 17.50 p/h based on experience Temp - minimum 3 months Exeter Sellick Partnership is delighted to be recruiting a Desktop Support Engineer for an immediate start for an organisation based in Exeter on a temporary basis for a minimum of 3 months. Key requirements for the Desktop Support Engineer role will include: Experience providing technical support either internally or externally. Familiarity of working with/supporting smartphones, tablets, and PC's. Knowledge of working with a ticketing system (preferable) Excellent communication skills, with the ability to communicate clearly and effectively with a wide range of internal and external customers. Ability to work under pressure handling multiple tasks to ensure timely completion of all activities Apply a logical approach to interpret data, make recommendations, and propose solutions. Key duties of the Desktop Support Engineer will include: Providing timely and effective 2nd line support to customers/users by investigating and resolving desktop, server and networking problems whilst meeting the required business SLAs Escalating incidents to other technical staff as appropriate Monitoring, receiving and responding to relevant Service Desk incidents and service requests Contribute to the administration, maintenance and development of IT systems. Ensuring the accuracy and integrity of the asset register. Required communication for the Desktop Support Engineer role: To have good communication skills and ability to liaise verbally confidently with employees and Management. To listen carefully to instructions. To keep your Manager up to date with any work issues that may affect deadlines. How to apply for the Desktop Support Engineer role: To be considered for this exciting opportunity, please apply within. Alternatively, if you would like to discuss the role or organisation in further detail, please contact Greg Jones at Sellick Partnership. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

3rd Line IT Support Engineer I am working with a leading company who is seeking an experienced 3rd Line IT Support Engineer to join their IT team. This role involves providing high-level technical support, maintaining and upgrading the company's infrastructure, and acting as an escalation point for complex IT issues. Reporting to the IT Manager, you'll work closely with other IT team members and interface with stakeholders across all levels of the business. Coming into the role you will be responsible for resolving complex IT issues, maintaining cloud infrastructure, enhancing cyber security measures, and mentoring junior support staff. Key Responsibilities: Provide exceptional technical support and guidance to end-users, troubleshooting and resolving complex IT-related issues. Maintain, upgrade, and manage the company's software, hardware, and network infrastructure. Focus on cyber security best practices, responding to incidents and conducting regular security monitoring alongside the IT Security team. Develop and deliver training to 1st and 2nd line support engineers to enhance their technical capabilities. Respond to and manage major incidents, communicating effectively across the business and collaborating with 3rd party support teams. Provide technical expertise within IT projects, offering direction for development, design, and systems integration. Create and maintain comprehensive technical documentation for all systems. Ensure compliance with relevant industry regulations, standards, and data protection laws. Requirements, Skills, and Qualifications: Minimum of 5 years of experience in IT Support, ideally in a similar role. Strong knowledge of cloud technologies, particularly Azure services such as Azure Active Directory, Defender 365, Sentinel, Azure Virtual Desktop, and Intune. Proficient in virtualization technologies including Azure Virtual Machines, VMWare, Hyper V, and Azure storage solutions. Experience with Windows Server technologies, managing Active Directory, and Group Policy. Solid understanding of networking concepts and security frameworks. Experience with PowerShell scripting and automation. Excellent problem-solving, analytical, and project management skills. Not Essential but you'll be perfect if you have: Familiarity with security frameworks and standards such as ISO 27001, NIST, or CIS. Experience mentoring junior IT professionals. Previous experience in a customer-facing technical role. Industry certifications (Microsoft, CompTIA, ITIL, etc.). Benefits 11% non-contributory pension scheme 25 days annual leave plus bank holidays Annual leave buying scheme Discretionary annual bonus Private Medical Insurance Life Assurance Income Protection Scheme Paid time off to volunteer Enhanced Maternity and Paternity pay and more Hybrid working after 3-month probation This is an excellent opportunity to join a forward-thinking organization where you can leverage your technical expertise to make a significant impact. The role offers the chance to work with cutting-edge technologies while developing your career in a supportive environment.

Role: Service Desk Engineer Area: Sheffield Salary: 32,000 An MSP client are looking to add a Service Desk Engineer to join their very dynamic IT department, to provide 1st & 2nd line solutions to their client base. Experience working in a Managed Service environment is essential! The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects, with progression plans in place to continue your career development. This is an outstanding opportunity for an IT professional to catapult their IT careers! Please do not waste anytime and apply right now! Skillset: Windows Server Office 365 DNS/DHCP Azure AD Routing / Networks Excellent Customer Service Desirable: Firewalls Backups Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Service Desk Manager - Leeds - 50,000 DOE Role: IT Service Desk Manager Area: Leeds Salary: 50,000 We are currently recruiting for a Service Desk Manager for our MSP client. As the Service Desk Manager, you will be responsible for overseeing the day-to-day operations of our client's Service Desk team, ensuring a high level of customer satisfaction and efficient resolution of IT incidents and service requests. Key Responsibilities: Lead a team of 1st & 2nd line engineers Manage incident and service request queues, ensuring tickets are handled in accordance with Service Level Agreements (SLAs). Remain hands on as the senior escalation point for complex technical issues or customer concerns. Monitor team performance and conduct regular reviews. Assist in training and onboarding of new team members. Key Requirements: Proven experience in a Service Desk or IT Support role, with at least 2 years in a management or leadership position. Strong technical knowledge across a range of IT systems, hardware, and software, with the ability to troubleshoot and support a variety of technologies. Experience managing ITIL-based processes (Incident Management, Change Management, etc.) and familiarity with Service Desk software. Strong ITIL Knowledge (Certification Preferred). Experience in a Managed Service Provider environment In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.