Watmos Community Homes
Walsall, West Midlands. Hybrid Working.
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
12/08/2024
Full time
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
17/03/2025
Full time
Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Pure Resourcing Solutions Limited
Ipswich, Suffolk
2nd Line Support Analyst A fantastic opportunity for a dedicated and passionate 2nd Line Support Analyst to join a growing technical team in Ipswich. In this role, you will be responsible for providing support and resolving IT Service Desk issues. Primarily a second-line role, you will be a key point of contact for end-users, ensuring that issues are addressed with the appropriate priority and attention. Key Responsibilities: Providing second-line support to resolve IT Service Desk issues. Assisting end-users with technical queries and providing timely updates. Managing and prioritising IT issues to ensure resolution. Windows and desktop application patching. Performing firmware updates. Overseeing system security management. Setting up new desktops and laptops. Supporting project tasks. Key Experience: A solid background in a helpdesk, technical support, or similar role. Knowledge of Microsoft Windows Server operating systems An understanding of Microsoft Office 365 admin centre Expertise in troubleshooting networking protocols and technologies, such as TCP/IP, DNS, DHCP, routing, and VLANs Good knowledge of backup and disaster recovery services (Azure) Solid understanding of security best practices If you are a proactive, solution-oriented IT professional looking for an opportunity to develop your career, we want to hear from you!
17/03/2025
Full time
2nd Line Support Analyst A fantastic opportunity for a dedicated and passionate 2nd Line Support Analyst to join a growing technical team in Ipswich. In this role, you will be responsible for providing support and resolving IT Service Desk issues. Primarily a second-line role, you will be a key point of contact for end-users, ensuring that issues are addressed with the appropriate priority and attention. Key Responsibilities: Providing second-line support to resolve IT Service Desk issues. Assisting end-users with technical queries and providing timely updates. Managing and prioritising IT issues to ensure resolution. Windows and desktop application patching. Performing firmware updates. Overseeing system security management. Setting up new desktops and laptops. Supporting project tasks. Key Experience: A solid background in a helpdesk, technical support, or similar role. Knowledge of Microsoft Windows Server operating systems An understanding of Microsoft Office 365 admin centre Expertise in troubleshooting networking protocols and technologies, such as TCP/IP, DNS, DHCP, routing, and VLANs Good knowledge of backup and disaster recovery services (Azure) Solid understanding of security best practices If you are a proactive, solution-oriented IT professional looking for an opportunity to develop your career, we want to hear from you!
2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs are met with precision and efficiency this is the role for you! We are seeking candidates who have previous 2nd line experience, preferably from an MSP environment. You will have some hands on experience and be looking for your next challenge! Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. What our client offers: Providing expert IT support answering calls, raising tickets, and resolving 2nd line technical issues. Guiding and mentoring 1st Line Analysts & Field Engineers. Investigating & escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Microsoft 365 Certified Modern desktop administrator associate MD102 365 fundamentals MS900 Azure fundamentals AZ900 Relevant IT qualification or working towards a qualification for example NVQ Diploma or Degree So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy. INDPERM
17/03/2025
Full time
2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs are met with precision and efficiency this is the role for you! We are seeking candidates who have previous 2nd line experience, preferably from an MSP environment. You will have some hands on experience and be looking for your next challenge! Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. What our client offers: Providing expert IT support answering calls, raising tickets, and resolving 2nd line technical issues. Guiding and mentoring 1st Line Analysts & Field Engineers. Investigating & escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Microsoft 365 Certified Modern desktop administrator associate MD102 365 fundamentals MS900 Azure fundamentals AZ900 Relevant IT qualification or working towards a qualification for example NVQ Diploma or Degree So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy. INDPERM
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Service Desk Analyst Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months there will be an uplift to £15.44per hour Contract - 3 months with the development into extensions. Looking at long term employment Hours - 7.5 hours a day, between 07:00 and 20:30 - maximum of 2 weekends a month, get the days back in the week. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. If you have the skills required, please apply now
14/03/2025
Contractor
Service Desk Analyst Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months there will be an uplift to £15.44per hour Contract - 3 months with the development into extensions. Looking at long term employment Hours - 7.5 hours a day, between 07:00 and 20:30 - maximum of 2 weekends a month, get the days back in the week. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. If you have the skills required, please apply now
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Tech service desk role- Technical service desk analyst Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months there will be an uplift to £15.44 per hour Contract - 3 months with the development into extensions. Looking at long term employment Hours - Week 1- 06:00 - 14:30 Week 2 - 07:00 - 15:30 Week 3-6 - 08:30 - 17:00 Must have previous IT working experience and the ability to drive to another site once a month All candidate must be eligible to go through SC clearance Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings.
14/03/2025
Contractor
Tech service desk role- Technical service desk analyst Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months there will be an uplift to £15.44 per hour Contract - 3 months with the development into extensions. Looking at long term employment Hours - Week 1- 06:00 - 14:30 Week 2 - 07:00 - 15:30 Week 3-6 - 08:30 - 17:00 Must have previous IT working experience and the ability to drive to another site once a month All candidate must be eligible to go through SC clearance Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings.
3rd Line IT Support Analyst Location: Frome, Somerset Salary: up to 45,000 Are you an experienced IT specialist seeking your next opportunity? About the company Our client is a leading IT Managed Service Provider, dedicated to delivering innovative and secure solutions. Operating across multiple regions, we continue to expand our expertise and support for businesses across various industries. Position Overview The 3rd Line IT Support Analyst is a key member of the Service Desk team, responsible for resolving escalated technical issues, improving client infrastructure, and ensuring optimal system performance. This role involves troubleshooting complex IT challenges, assisting with upgrades, installations, and providing expert technical support across various platforms. Responsibilities Deliver exceptional customer support by resolving technical issues effectively and efficiently. Work collaboratively with 1st and 2nd line teams to diagnose, troubleshoot, and escalate issues where required. Maintain detailed and accurate documentation of support requests, time logs, and client updates. Perform system installations, configurations, and upgrades for clients. Manage and maintain IT infrastructure, ensuring security and compliance standards are met. Assist with project planning, security enhancements, and system maintenance. Provide on-site support for troubleshooting, infrastructure installations, and other IT-related projects. Candidate Requirements Essential Skills and personal qualities Minimum of 3 years' experience in IT support, ideally in an MSP environment. Expertise in Windows Server administration, including Active Directory, DHCP, DNS, File Services, Group Policy, IIS, SQL, and RDS (2012/2016/2019/2022). Microsoft 365 and Azure administration, including Intune, Endpoint management, and PowerShell scripting. Strong networking knowledge, covering VLAN, VPN, VOIP, ADSL, and switch management. Experience with firewall and UTM management. Proficiency in Mac and Linux troubleshooting. Hands-on experience with virtualisation platforms, backup solutions, and disaster recovery. Awareness of cybersecurity threats and remediation strategies. Experience working within ITIL or SDI frameworks (desirable). Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
14/03/2025
Full time
3rd Line IT Support Analyst Location: Frome, Somerset Salary: up to 45,000 Are you an experienced IT specialist seeking your next opportunity? About the company Our client is a leading IT Managed Service Provider, dedicated to delivering innovative and secure solutions. Operating across multiple regions, we continue to expand our expertise and support for businesses across various industries. Position Overview The 3rd Line IT Support Analyst is a key member of the Service Desk team, responsible for resolving escalated technical issues, improving client infrastructure, and ensuring optimal system performance. This role involves troubleshooting complex IT challenges, assisting with upgrades, installations, and providing expert technical support across various platforms. Responsibilities Deliver exceptional customer support by resolving technical issues effectively and efficiently. Work collaboratively with 1st and 2nd line teams to diagnose, troubleshoot, and escalate issues where required. Maintain detailed and accurate documentation of support requests, time logs, and client updates. Perform system installations, configurations, and upgrades for clients. Manage and maintain IT infrastructure, ensuring security and compliance standards are met. Assist with project planning, security enhancements, and system maintenance. Provide on-site support for troubleshooting, infrastructure installations, and other IT-related projects. Candidate Requirements Essential Skills and personal qualities Minimum of 3 years' experience in IT support, ideally in an MSP environment. Expertise in Windows Server administration, including Active Directory, DHCP, DNS, File Services, Group Policy, IIS, SQL, and RDS (2012/2016/2019/2022). Microsoft 365 and Azure administration, including Intune, Endpoint management, and PowerShell scripting. Strong networking knowledge, covering VLAN, VPN, VOIP, ADSL, and switch management. Experience with firewall and UTM management. Proficiency in Mac and Linux troubleshooting. Hands-on experience with virtualisation platforms, backup solutions, and disaster recovery. Awareness of cybersecurity threats and remediation strategies. Experience working within ITIL or SDI frameworks (desirable). Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
Service Desk Analyst 1st line, ticket management, troubleshooting 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support You MUST come from a service desk environment - this is not a general support role and is service desk specific Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk Retail or Automotive background would be beneficial
14/03/2025
Full time
Service Desk Analyst 1st line, ticket management, troubleshooting 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support You MUST come from a service desk environment - this is not a general support role and is service desk specific Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk Retail or Automotive background would be beneficial
Job Title: ICT Database Analyst Location : South Wales Police Headquarters, Bridgend, Wales Salary : £35,526 - £40,893 p/a Job Type: Full time / Contract (2-year Fixed Term Contract) About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! About the role: Are you eager to embark on an exciting journey in the world of database administration? We are in search of a dedicated Database Administrator and Support Specialist Engineer to join our dynamic ICT Database team. You'll play a vital role in supporting our database infrastructure, honing your skills, and contributing to the efficiency and integrity of data that keeps South Wales Police and UK policing services running smoothly. The Database Analyst role works in the Technical Delivery section of the ICT Department and reports to the Database Team Manager. Our Information and Communications Technology Department (ICT) has a wide and varied range of responsibilities from 1st line service desk, 2nd line technical support to 3rd line specialist technical architect/design. ICT are also responsible for IT Security management, Service Management, Business Support and Project Management that maintain and continuously improve critical services, software, platforms, and hardware required throughout the full IT lifecycle. This underpins the delivery of secure and timely 24/7 operations for approximately 10,000 users across 100 geographical locations supporting over 20,000 computers including multiple datacentres together with the underlying network, physical and virtual (including cloud services) IT infrastructure. Duties and Responsibilities: Database Support: Assist in the development and maintenance of the Force's core database infrastructure, ensuring that South Wales Police operates efficiently. Performance Analysis: Collaborate with the team to analyse the performance of our database infrastructure and help fine-tune it for optimal functionality. Database Development: Contribute to the design, development, testing, and deployment of databases, gaining hands-on experience in managing complex data structures. Documentation: Create and maintain essential documentation for database and application processes, promoting transparency and knowledge sharing. Data Integrity and Security: Work diligently to ensure the integrity and security of all databases, assisting in the implementation of best practices and security measures. Technical Support: Provide support and assist in troubleshooting issues related to databases and applications, learning from experienced DBAs along the way. About you: Educational Background: Possess a relevant degree or demonstrate equivalent skills and abilities, as you take your first steps into the world of database administration. Technical Knowledge: Show enthusiasm and a willingness to learn, with an understanding of core database technologies and concepts, including but not limited to: Relational Database Management Systems (RDBMS), with an emphasis on Microsoft SQL Server. Basics of database backup, recovery, security, performance tuning, and client software configuration. Capacity planning for database scaling. SQL Enthusiast: Display an interest in SQL databases, eager to develop your proficiency in crafting and managing queries. Database Administration: Although you're at the start of your journey, prior experience in database administration is a plus. Operational Awareness: Begin to grasp the strategic implications of effective database technologies within the organisation. As a Database Administrator and Support Specialist Engineer, you'll be mentored by experienced professionals, gaining hands-on experience in the exciting field of database administration. Your contributions will be instrumental in maintaining the efficiency and integrity of our database infrastructure, and you'll have the opportunity to learn and grow within a supportive team environment. Benefits: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment. Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment. Cycle to work scheme. Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of Database Analyst, Data Analysis Specialist, SQL Database Analyst, Data Quality Analyst, and Database Reporting Analyst may also be considered.
14/03/2025
Contractor
Job Title: ICT Database Analyst Location : South Wales Police Headquarters, Bridgend, Wales Salary : £35,526 - £40,893 p/a Job Type: Full time / Contract (2-year Fixed Term Contract) About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! About the role: Are you eager to embark on an exciting journey in the world of database administration? We are in search of a dedicated Database Administrator and Support Specialist Engineer to join our dynamic ICT Database team. You'll play a vital role in supporting our database infrastructure, honing your skills, and contributing to the efficiency and integrity of data that keeps South Wales Police and UK policing services running smoothly. The Database Analyst role works in the Technical Delivery section of the ICT Department and reports to the Database Team Manager. Our Information and Communications Technology Department (ICT) has a wide and varied range of responsibilities from 1st line service desk, 2nd line technical support to 3rd line specialist technical architect/design. ICT are also responsible for IT Security management, Service Management, Business Support and Project Management that maintain and continuously improve critical services, software, platforms, and hardware required throughout the full IT lifecycle. This underpins the delivery of secure and timely 24/7 operations for approximately 10,000 users across 100 geographical locations supporting over 20,000 computers including multiple datacentres together with the underlying network, physical and virtual (including cloud services) IT infrastructure. Duties and Responsibilities: Database Support: Assist in the development and maintenance of the Force's core database infrastructure, ensuring that South Wales Police operates efficiently. Performance Analysis: Collaborate with the team to analyse the performance of our database infrastructure and help fine-tune it for optimal functionality. Database Development: Contribute to the design, development, testing, and deployment of databases, gaining hands-on experience in managing complex data structures. Documentation: Create and maintain essential documentation for database and application processes, promoting transparency and knowledge sharing. Data Integrity and Security: Work diligently to ensure the integrity and security of all databases, assisting in the implementation of best practices and security measures. Technical Support: Provide support and assist in troubleshooting issues related to databases and applications, learning from experienced DBAs along the way. About you: Educational Background: Possess a relevant degree or demonstrate equivalent skills and abilities, as you take your first steps into the world of database administration. Technical Knowledge: Show enthusiasm and a willingness to learn, with an understanding of core database technologies and concepts, including but not limited to: Relational Database Management Systems (RDBMS), with an emphasis on Microsoft SQL Server. Basics of database backup, recovery, security, performance tuning, and client software configuration. Capacity planning for database scaling. SQL Enthusiast: Display an interest in SQL databases, eager to develop your proficiency in crafting and managing queries. Database Administration: Although you're at the start of your journey, prior experience in database administration is a plus. Operational Awareness: Begin to grasp the strategic implications of effective database technologies within the organisation. As a Database Administrator and Support Specialist Engineer, you'll be mentored by experienced professionals, gaining hands-on experience in the exciting field of database administration. Your contributions will be instrumental in maintaining the efficiency and integrity of our database infrastructure, and you'll have the opportunity to learn and grow within a supportive team environment. Benefits: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment. Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment. Cycle to work scheme. Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of Database Analyst, Data Analysis Specialist, SQL Database Analyst, Data Quality Analyst, and Database Reporting Analyst may also be considered.
IT Service Delivery Lead (Law Firm) required to work in my client's London office. This is a Hybrid role so working 2 days from home and 3 days in the office. Please note: To be prepared to cover the helpdesk support rota-shift patterns between 8 am and 6 pm as well as weekend work (if required). Only send in your CV if you have Legal experience and you have worked for a Law Firm within the last 2 years. Please do NOT send in your CV of you have NOT worked within Legal. Job purpose: This role manages a small team of 1st and 2nd line Service Desk Analysts and 1 Senior Service Desk Analyst. The role holder will lead the team, ensuring that Service across the department is delivering to the needs of the Firm and aligned with ITIL methodology. The Service Delivery Lead will take the lead in ensuring good working relationships within the broader Technology team. Skills required: Prior experience working in a legal, professional services or partnership environment. 2 years + as a Support Delivery Lead. Experience working in a service desk environment. Design and implement seamless processes from the ground up, integrating people and technology for optimal efficiency and effectiveness. Experience supporting satellite offices. Excellent communication and customer skills and an ability to work with non-technical end-users and technical (Technology) staff. Ability to work within a team framework, as well as under own supervision. Please send in your CV if you have the above skills and if your CV reads well, I will respond to you
13/03/2025
Full time
IT Service Delivery Lead (Law Firm) required to work in my client's London office. This is a Hybrid role so working 2 days from home and 3 days in the office. Please note: To be prepared to cover the helpdesk support rota-shift patterns between 8 am and 6 pm as well as weekend work (if required). Only send in your CV if you have Legal experience and you have worked for a Law Firm within the last 2 years. Please do NOT send in your CV of you have NOT worked within Legal. Job purpose: This role manages a small team of 1st and 2nd line Service Desk Analysts and 1 Senior Service Desk Analyst. The role holder will lead the team, ensuring that Service across the department is delivering to the needs of the Firm and aligned with ITIL methodology. The Service Delivery Lead will take the lead in ensuring good working relationships within the broader Technology team. Skills required: Prior experience working in a legal, professional services or partnership environment. 2 years + as a Support Delivery Lead. Experience working in a service desk environment. Design and implement seamless processes from the ground up, integrating people and technology for optimal efficiency and effectiveness. Experience supporting satellite offices. Excellent communication and customer skills and an ability to work with non-technical end-users and technical (Technology) staff. Ability to work within a team framework, as well as under own supervision. Please send in your CV if you have the above skills and if your CV reads well, I will respond to you
My client is are a reputable property and real estate company who are are seeking a dedicated IT Technical Analyst to join our team, based from head office providing 1st and 2nd line support to 900+ users across 4 offices. You will play a key role in ensuring smooth IT operations, troubleshooting issues, and maintaining systems to a high standard. Key Responsibilities: Provide 1st line support for desktops, laptops, printers, mobile devices, and software. Resolve faults and helpdesk requests in line with service level targets. Liaise with third-party providers and ISPs for hardware and internet issues. Assist with PC builds, re-builds, and site installations. Ensure daily backups are conducted and maintain system documentation. Keep up-to-date with new technologies to improve business systems. Assist in infrastructure design and implementation, as well as project work. Essential Skills & Knowledge: Office 365. Office 365 Administration. SharePoint. Exchange 2016 or 2019 server. Full UK driving license. Desirable Skills & Knowledge Power Apps / PowerBI Knowledge Mimecast
13/03/2025
Full time
My client is are a reputable property and real estate company who are are seeking a dedicated IT Technical Analyst to join our team, based from head office providing 1st and 2nd line support to 900+ users across 4 offices. You will play a key role in ensuring smooth IT operations, troubleshooting issues, and maintaining systems to a high standard. Key Responsibilities: Provide 1st line support for desktops, laptops, printers, mobile devices, and software. Resolve faults and helpdesk requests in line with service level targets. Liaise with third-party providers and ISPs for hardware and internet issues. Assist with PC builds, re-builds, and site installations. Ensure daily backups are conducted and maintain system documentation. Keep up-to-date with new technologies to improve business systems. Assist in infrastructure design and implementation, as well as project work. Essential Skills & Knowledge: Office 365. Office 365 Administration. SharePoint. Exchange 2016 or 2019 server. Full UK driving license. Desirable Skills & Knowledge Power Apps / PowerBI Knowledge Mimecast
Desktop Support Analyst, SC Cleared, Windows 10, O365, ITIL, ServiceNow - Bristol/BS32 onsite The Desktop Support Analyst is required to join an existing support team and provide 2nd line Deskside support to over 1000 staff; resolving incidents and service requests within the London office of this International organisation.This role requires a strong understanding of technology and excellent customer service skills to ensure service excellence Experience Required: 3+ years in a 2nd Line desktop support role, supporting in a Windows 10 and O365 environment. Microsoft certificates are preferred. Must have supported 1000+ users. Live Security Clearance Must hold a clean driving license. Car can be provided as and when required. Note that this is a fully onsite working role, 5 days Monday to Friday. Key Responsibilities: Prioritise and manage all 2nd Line incidents and requests, ensuring adherence to service level agreements (SLAs) and best practices. Troubleshoot desktop computing issues logged via ServiceNow. Deploy IT hardware, track assets, and follow established workflows during deployment. Provide continuous updates to customers regarding the status of their incidents and requests. Analyse and resolve technical issues related to technology and telephony systems, escalating when necessary. Maintain equipment rooms to comply with IT Services and safety standards, and support the setup of new offices and projects in the region. Provide reports on unresolved tickets and issues, working closely with the Team Lead to ensure issues are resolved within SLAs. Offer team support, act as an escalation point for complex issues, and provide cover for the Team Lead when needed. Desktop Support Analyst, SC Cleared, Windows 10, O365, ITIL, ServiceNow - Bristol/BS32 onsite
13/03/2025
Contractor
Desktop Support Analyst, SC Cleared, Windows 10, O365, ITIL, ServiceNow - Bristol/BS32 onsite The Desktop Support Analyst is required to join an existing support team and provide 2nd line Deskside support to over 1000 staff; resolving incidents and service requests within the London office of this International organisation.This role requires a strong understanding of technology and excellent customer service skills to ensure service excellence Experience Required: 3+ years in a 2nd Line desktop support role, supporting in a Windows 10 and O365 environment. Microsoft certificates are preferred. Must have supported 1000+ users. Live Security Clearance Must hold a clean driving license. Car can be provided as and when required. Note that this is a fully onsite working role, 5 days Monday to Friday. Key Responsibilities: Prioritise and manage all 2nd Line incidents and requests, ensuring adherence to service level agreements (SLAs) and best practices. Troubleshoot desktop computing issues logged via ServiceNow. Deploy IT hardware, track assets, and follow established workflows during deployment. Provide continuous updates to customers regarding the status of their incidents and requests. Analyse and resolve technical issues related to technology and telephony systems, escalating when necessary. Maintain equipment rooms to comply with IT Services and safety standards, and support the setup of new offices and projects in the region. Provide reports on unresolved tickets and issues, working closely with the Team Lead to ensure issues are resolved within SLAs. Offer team support, act as an escalation point for complex issues, and provide cover for the Team Lead when needed. Desktop Support Analyst, SC Cleared, Windows 10, O365, ITIL, ServiceNow - Bristol/BS32 onsite
A leading global law firm is seeking a Technical Support Analyst to support to all users within their EMEA offices and help lead on various projects. The ideal candidate will be able to empathise, adapt and have excellent analytical troubleshooting skills with the ability to resolve IT problems methodically and logically. The ideal candidate will have experience working in a professional services environment, with previous experience in a law firm strongly preferred. The role is paying £50,000-£55,000, is fully office based (Central London) and the firm offers very good benefits. Skills/Experience required: 5+ years' experience at a 2nd line support level in a law firm or similar/professional environment Technical knowledge of supporting Windows 11 Professional and Office 365 apps Experience of working in a Microsoft Active Directory and Exchange environment Knowledge of vertical meeting software - Teams/Webex/Zoom Understanding of networking technologies (wired and wireless) Knowledge of remote working technologies - Azure Virtual Desktop/Citrix/Beyond Trust. Mobile phone (iPhone & Android) support and administration - Company Portal Configuration, analysis and diagnostics of PC, Printer and Laptop faults. Familiarity with PC hardware, Dell Laptops, HP Laser printers and Canon multifunction devices Document Management System - iManage or similar. Professional Services specific applications - Aderant and InterAction - desired but not essential Time Management/Recording - Carpe Diem - desired but not essential This role is a permanent full time role. 100% office based, the hours are Monday to Friday, 35-hour week, working a shift rota between the hours of 8:00am to 6:00pm. Flexibility is necessary as shift coverage, out of hours support and occasional overtime during projects & upgrades is a requirement of the role. The ability to travel to other offices within EMEA very occasionally is also required.
13/03/2025
Full time
A leading global law firm is seeking a Technical Support Analyst to support to all users within their EMEA offices and help lead on various projects. The ideal candidate will be able to empathise, adapt and have excellent analytical troubleshooting skills with the ability to resolve IT problems methodically and logically. The ideal candidate will have experience working in a professional services environment, with previous experience in a law firm strongly preferred. The role is paying £50,000-£55,000, is fully office based (Central London) and the firm offers very good benefits. Skills/Experience required: 5+ years' experience at a 2nd line support level in a law firm or similar/professional environment Technical knowledge of supporting Windows 11 Professional and Office 365 apps Experience of working in a Microsoft Active Directory and Exchange environment Knowledge of vertical meeting software - Teams/Webex/Zoom Understanding of networking technologies (wired and wireless) Knowledge of remote working technologies - Azure Virtual Desktop/Citrix/Beyond Trust. Mobile phone (iPhone & Android) support and administration - Company Portal Configuration, analysis and diagnostics of PC, Printer and Laptop faults. Familiarity with PC hardware, Dell Laptops, HP Laser printers and Canon multifunction devices Document Management System - iManage or similar. Professional Services specific applications - Aderant and InterAction - desired but not essential Time Management/Recording - Carpe Diem - desired but not essential This role is a permanent full time role. 100% office based, the hours are Monday to Friday, 35-hour week, working a shift rota between the hours of 8:00am to 6:00pm. Flexibility is necessary as shift coverage, out of hours support and occasional overtime during projects & upgrades is a requirement of the role. The ability to travel to other offices within EMEA very occasionally is also required.
Fancy a hybrid role with 3 days work from home? Keen on joining a rapidly growing (one of the fastest in Europe) tech platform company in IT Support ? A company loved by its customers and employees alike (Glassdoor / Trustpilot) . If so this could be the job for you Role IT Support Analyst aka IT Support Technician, IT Support Engineer, 1st / 2nd line Support, Service Desk Analyst Location Peterlee 2 days office 3 days work from home Salary K + 25 days (Buy / Sell) 7% Pension, Free Gym, Annual Bonus, Health, Free Breakfast, Friday PM Drinks & Regular Socials Key requirements (experience of the following) Experience in an IT Support / Helpdesk / Service Desk Role Microsoft products e.g. Windows, Active Directory, Exchange, Intune and Microsoft 365. Laptops / hardware. Asset Management and record keeping including Hardware and Software New Starter/Leaver processing Experience of the following would be great (and things you can pick up in the role) Azure (and/or other cloud technologies) Networking Mac OS Antivirus Telephone System Support ITIL/formal methodologies IT Security knowledge Great opportunity to join a growing dynamic firm Interested? Please send your cv for a swift response!
13/03/2025
Full time
Fancy a hybrid role with 3 days work from home? Keen on joining a rapidly growing (one of the fastest in Europe) tech platform company in IT Support ? A company loved by its customers and employees alike (Glassdoor / Trustpilot) . If so this could be the job for you Role IT Support Analyst aka IT Support Technician, IT Support Engineer, 1st / 2nd line Support, Service Desk Analyst Location Peterlee 2 days office 3 days work from home Salary K + 25 days (Buy / Sell) 7% Pension, Free Gym, Annual Bonus, Health, Free Breakfast, Friday PM Drinks & Regular Socials Key requirements (experience of the following) Experience in an IT Support / Helpdesk / Service Desk Role Microsoft products e.g. Windows, Active Directory, Exchange, Intune and Microsoft 365. Laptops / hardware. Asset Management and record keeping including Hardware and Software New Starter/Leaver processing Experience of the following would be great (and things you can pick up in the role) Azure (and/or other cloud technologies) Networking Mac OS Antivirus Telephone System Support ITIL/formal methodologies IT Security knowledge Great opportunity to join a growing dynamic firm Interested? Please send your cv for a swift response!
1st Line Service Desk Analyst Department: Service Desk Location: Hybrid Salary Range: 22k - 26k, based on experience Overview We are looking for a proactive and customer-focused 1st Line Support Engineer to join a fast-paced Service Desk team. This role is perfect for an individual with a passion for IT, strong problem-solving skills, and a commitment to delivering exceptional customer service. As a 1st Line Support Engineer, you will be the first point of contact for clients, troubleshooting technical issues, logging service requests, and ensuring smooth IT operations for businesses across various industries. This role provides an excellent opportunity for career development, with clear pathways to progress into 2nd Line Support and beyond. Key Responsibilities Incident and Service Request Management Act as the first point of contact for IT support queries via phone, email, and ticketing system. Log and categorise support requests accurately, ensuring all relevant details are captured. Diagnose and resolve common technical issues related to hardware, software, and networking. Escalate complex issues to 2nd Line Support while maintaining ownership and communication with the client. Ensure all incidents and service requests meet agreed SLAs (Service Level Agreements). Technical Support Provide remote and occasional on-site support for end-users. Assist with Microsoft 365 administration, including password resets and user account management. Support desktop and laptop configurations, including Windows 10/11 and MacOS devices. Perform basic troubleshooting for networking issues (Wi-Fi, DNS, DHCP, IP configurations). Assist with onboarding and offboarding of employees, ensuring correct access permissions. Deploy and support endpoint security solutions such as antivirus and MFA (Multi-Factor Authentication). Customer Service and Communication Deliver high-quality customer service, ensuring users feel supported and informed. Translate technical issues into simple, non-technical language for end-users. Follow up with users to ensure issues are fully resolved and document resolutions in the ticketing system. Work closely with 2nd Line Support and Service Desk Team Leader to improve support processes. Documentation and Knowledge Sharing Maintain accurate ticketing system records with detailed troubleshooting steps. Contribute to the internal knowledge base by documenting common issues and solutions. Stay up to date with emerging technologies and best practices in IT support. Required Skills and Experience Technical Skills Operating Systems: Familiarity with Windows 10/11, Windows Server, and MacOS. Microsoft 365: Basic administration experience (password resets, mailbox access, Teams, OneDrive). Networking: Understanding of IP addressing, DHCP, DNS, and basic Wi-Fi troubleshooting. Hardware & Peripherals: Knowledge of troubleshooting desktops, laptops, printers, and mobile devices. Security & Compliance: Awareness of cybersecurity principles, including MFA and endpoint security tools. Ticketing Systems: Experience using ITSM platforms such as Autotask, ServiceNow, or Zendesk (desirable). Soft Skills Strong problem-solving and analytical skills. Excellent communication skills, both written and verbal. Ability to prioritise multiple tasks in a fast-paced environment. A customer-first approach, ensuring user satisfaction and service excellence. A strong desire to learn and progress within IT support. Experience 1+ years of experience in an IT support role (desirable but not essential). Exposure to working within an MSP (Managed Service Provider) environment (preferred but not required). Previous experience in a customer-facing role, demonstrating strong service skills. Certifications (Desirable but Not Essential) CompTIA A+ / Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation Other Requirements Willingness to work occasional out-of-hours shifts or on-call rotations if required. A strong interest in growing a career within IT, with a willingness to gain further certifications. What's On Offer A competitive salary and benefits package, with opportunities for progression. Access to training, certifications, and professional development to grow your skill set. A collaborative and supportive team environment, working alongside talented engineers. Exposure to a wide range of technologies and industries, keeping the role dynamic and challenging. WE CANNOT OFFER EMPLOYMENT TO ANYONE WHO REQUIRES SPONSORSHIP AT THIS OR ANY TIME IN THE FUTURE
13/03/2025
Full time
1st Line Service Desk Analyst Department: Service Desk Location: Hybrid Salary Range: 22k - 26k, based on experience Overview We are looking for a proactive and customer-focused 1st Line Support Engineer to join a fast-paced Service Desk team. This role is perfect for an individual with a passion for IT, strong problem-solving skills, and a commitment to delivering exceptional customer service. As a 1st Line Support Engineer, you will be the first point of contact for clients, troubleshooting technical issues, logging service requests, and ensuring smooth IT operations for businesses across various industries. This role provides an excellent opportunity for career development, with clear pathways to progress into 2nd Line Support and beyond. Key Responsibilities Incident and Service Request Management Act as the first point of contact for IT support queries via phone, email, and ticketing system. Log and categorise support requests accurately, ensuring all relevant details are captured. Diagnose and resolve common technical issues related to hardware, software, and networking. Escalate complex issues to 2nd Line Support while maintaining ownership and communication with the client. Ensure all incidents and service requests meet agreed SLAs (Service Level Agreements). Technical Support Provide remote and occasional on-site support for end-users. Assist with Microsoft 365 administration, including password resets and user account management. Support desktop and laptop configurations, including Windows 10/11 and MacOS devices. Perform basic troubleshooting for networking issues (Wi-Fi, DNS, DHCP, IP configurations). Assist with onboarding and offboarding of employees, ensuring correct access permissions. Deploy and support endpoint security solutions such as antivirus and MFA (Multi-Factor Authentication). Customer Service and Communication Deliver high-quality customer service, ensuring users feel supported and informed. Translate technical issues into simple, non-technical language for end-users. Follow up with users to ensure issues are fully resolved and document resolutions in the ticketing system. Work closely with 2nd Line Support and Service Desk Team Leader to improve support processes. Documentation and Knowledge Sharing Maintain accurate ticketing system records with detailed troubleshooting steps. Contribute to the internal knowledge base by documenting common issues and solutions. Stay up to date with emerging technologies and best practices in IT support. Required Skills and Experience Technical Skills Operating Systems: Familiarity with Windows 10/11, Windows Server, and MacOS. Microsoft 365: Basic administration experience (password resets, mailbox access, Teams, OneDrive). Networking: Understanding of IP addressing, DHCP, DNS, and basic Wi-Fi troubleshooting. Hardware & Peripherals: Knowledge of troubleshooting desktops, laptops, printers, and mobile devices. Security & Compliance: Awareness of cybersecurity principles, including MFA and endpoint security tools. Ticketing Systems: Experience using ITSM platforms such as Autotask, ServiceNow, or Zendesk (desirable). Soft Skills Strong problem-solving and analytical skills. Excellent communication skills, both written and verbal. Ability to prioritise multiple tasks in a fast-paced environment. A customer-first approach, ensuring user satisfaction and service excellence. A strong desire to learn and progress within IT support. Experience 1+ years of experience in an IT support role (desirable but not essential). Exposure to working within an MSP (Managed Service Provider) environment (preferred but not required). Previous experience in a customer-facing role, demonstrating strong service skills. Certifications (Desirable but Not Essential) CompTIA A+ / Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation Other Requirements Willingness to work occasional out-of-hours shifts or on-call rotations if required. A strong interest in growing a career within IT, with a willingness to gain further certifications. What's On Offer A competitive salary and benefits package, with opportunities for progression. Access to training, certifications, and professional development to grow your skill set. A collaborative and supportive team environment, working alongside talented engineers. Exposure to a wide range of technologies and industries, keeping the role dynamic and challenging. WE CANNOT OFFER EMPLOYMENT TO ANYONE WHO REQUIRES SPONSORSHIP AT THIS OR ANY TIME IN THE FUTURE
A fantastic opportunity working for a leading Gloucestershire employer. The Service Desk Analyst serves as the first point of contact for users seeking technical assistance providing 1st and 2nd line support within a busy team. This role involves troubleshooting hardware and software issues, providing excellent customer service, and ensuring timely resolution of enquires. The ideal candidate will be a proactive problem solver with strong communication skills and a passion for technology. 1st and 2nd Line technical support (phone, email and in person) Log support tickets for all issues flagged, including daily checks. Management of incidents and requests and escalating to 3rd line support where necessary. Processing of requests, to include but not limited to new starters, leavers and movers. Building of laptops, smartphone handsets to team standards. Hosting inductions for new employees. Maintaining an orderly and tidy working environment for all areas under the control of the IT department. Documentation; procedures, configurations, training Maintenance of end user and meeting room equipment builds and processes Experience required Ideally 2 years' experience working in IT, ideally on a service or help desk. Good knowledge of Windows (configuration and support). Microsoft 365, including Teams, Exchange online & Intune Confident in supporting and communicating General understanding of LAN, WAN, DHCP, DNS
13/03/2025
Full time
A fantastic opportunity working for a leading Gloucestershire employer. The Service Desk Analyst serves as the first point of contact for users seeking technical assistance providing 1st and 2nd line support within a busy team. This role involves troubleshooting hardware and software issues, providing excellent customer service, and ensuring timely resolution of enquires. The ideal candidate will be a proactive problem solver with strong communication skills and a passion for technology. 1st and 2nd Line technical support (phone, email and in person) Log support tickets for all issues flagged, including daily checks. Management of incidents and requests and escalating to 3rd line support where necessary. Processing of requests, to include but not limited to new starters, leavers and movers. Building of laptops, smartphone handsets to team standards. Hosting inductions for new employees. Maintaining an orderly and tidy working environment for all areas under the control of the IT department. Documentation; procedures, configurations, training Maintenance of end user and meeting room equipment builds and processes Experience required Ideally 2 years' experience working in IT, ideally on a service or help desk. Good knowledge of Windows (configuration and support). Microsoft 365, including Teams, Exchange online & Intune Confident in supporting and communicating General understanding of LAN, WAN, DHCP, DNS
IT Service Desk Analyst We have an opportunity for an experienced IT Service Desk Analyst to join a busy and growing company where you get the chance to work on IT projects as well as day-to-day support tasks. This IT Service Desk Analyst role offers a competitive salary with benefits including 5% Bonus, up 30 days holiday, up to 15% pension, a Car scheme, Life Assurance, and much more. With their office in Portsmouth, this is a hybrid role with the possibility to work 2 days a week from home. You will be working on a Service Desk supporting PCs, laptops, mobile devices, network, and telecoms infrastructure, escalating to 3rd line if required. The successful IT Service Desk Analyst will have experience of: 1st / 2nd line support Windows 10 Operating system Support mobile devices Active Directory Office 365 Dynamics 365 If you are an experienced IT Support Analyst / IT Service Desk Analyst and would like to apply for this position, please email your CV to (url removed) or hit apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
12/03/2025
Full time
IT Service Desk Analyst We have an opportunity for an experienced IT Service Desk Analyst to join a busy and growing company where you get the chance to work on IT projects as well as day-to-day support tasks. This IT Service Desk Analyst role offers a competitive salary with benefits including 5% Bonus, up 30 days holiday, up to 15% pension, a Car scheme, Life Assurance, and much more. With their office in Portsmouth, this is a hybrid role with the possibility to work 2 days a week from home. You will be working on a Service Desk supporting PCs, laptops, mobile devices, network, and telecoms infrastructure, escalating to 3rd line if required. The successful IT Service Desk Analyst will have experience of: 1st / 2nd line support Windows 10 Operating system Support mobile devices Active Directory Office 365 Dynamics 365 If you are an experienced IT Support Analyst / IT Service Desk Analyst and would like to apply for this position, please email your CV to (url removed) or hit apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
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Northampton, Northamptonshire
Technical Support Analyst 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit a passionate individual who is looking to gain experience working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities: • Providing 2nd line support remotely and occasionally on-site when required • Managing open tickets within SLA, and maintaining ownership • Working closely with team members, customers, and suppliers to resolve issues and manage expectations • Creating/updating/reviewing knowledge base articles • Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes. • On-call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 2 years 1st/2nd level technical helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK driving licence • Experience interacting with clients at all levels (from Senior Management down) • Ability to prioritise tasks on a busy and fast paced service desk • Ability to work in a team and with minimal supervision Benefits • £28,000 - £35,000 plus £2,500 (On-Call Allowance) Company pension • Gym membership at Office location • Free on-site parking • Employee Assistance and Wellbeing Program • 25 days holiday a year • High powered laptop • A proactive approach to ongoing training to help you develop life-long skills • Training
12/03/2025
Full time
Technical Support Analyst 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit a passionate individual who is looking to gain experience working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities: • Providing 2nd line support remotely and occasionally on-site when required • Managing open tickets within SLA, and maintaining ownership • Working closely with team members, customers, and suppliers to resolve issues and manage expectations • Creating/updating/reviewing knowledge base articles • Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes. • On-call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 2 years 1st/2nd level technical helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK driving licence • Experience interacting with clients at all levels (from Senior Management down) • Ability to prioritise tasks on a busy and fast paced service desk • Ability to work in a team and with minimal supervision Benefits • £28,000 - £35,000 plus £2,500 (On-Call Allowance) Company pension • Gym membership at Office location • Free on-site parking • Employee Assistance and Wellbeing Program • 25 days holiday a year • High powered laptop • A proactive approach to ongoing training to help you develop life-long skills • Training
IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then we would like to hear from you. Apply today with an up-to-date CV.
12/03/2025
Full time
IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then we would like to hear from you. Apply today with an up-to-date CV.
Service Desk Analyst Suffolk 3 month rolling contract - £280 a day Overview An exciting role has arisen with a leading Power Generating business in Scotland for a Service Desk Analyst. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Administering Microsoft 365. Undertaking ad-hoc projects as instructed by the IT Manager and Management Team. Maintaining and updating technical documentation regularly Essential Skills & Experience: 2+ years experience in a 1st/2nd line support role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN Passionate about IT and providing customer service Microsoft products Azure, Azure AD Package: £280 a day 3 month rolling contract Fully onsite with the potential for 1 day a week from home
12/03/2025
Contractor
Service Desk Analyst Suffolk 3 month rolling contract - £280 a day Overview An exciting role has arisen with a leading Power Generating business in Scotland for a Service Desk Analyst. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Administering Microsoft 365. Undertaking ad-hoc projects as instructed by the IT Manager and Management Team. Maintaining and updating technical documentation regularly Essential Skills & Experience: 2+ years experience in a 1st/2nd line support role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN Passionate about IT and providing customer service Microsoft products Azure, Azure AD Package: £280 a day 3 month rolling contract Fully onsite with the potential for 1 day a week from home
