We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
18/12/2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
27/02/2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
This is a fantastic opportunity for an experienced Senior IT Operations Engineer to join a thriving business within the FMCG space as they continue to expand their Birmingham site following further investment. You will join an established IT team, taking responsibility for both 2nd and 3rd Line support, as well as a strong focus on project-based work in a Microsoft environment, with a central focus on SQL. Client Details Michael Page are proud to be partnered with a leading FMCG business renowned for their high-quality products provided to a range of long-standing customers. With an established hub in Birmingham, which is made up of their central functions, including Finance, Marketing, HR and IT, they have developed an excellent culture of collaborative teamwork that has cultivated a truly meritocratic environment. The business are family-owned, and have a proud history of being a genuine national market leader, as well as having a strong influence in the local area. Due to their continued expansion, they are now recruiting several roles, including a Senior IT Operations Engineer to join the team at their Birmingham site. Description As the successful candidate for the Senior IT Operations Engineer position, you will cover a wide array of hands-on responsibilities, helping manage the company's infrastructure, including servers, networking and storage, as well as overlapping into elements of IT strategy. Your technology exposure will include management of an on-premise server estate, covering Windows Server and VMWare virtualisation. You will support and enhance the company's central ERP system, as well as support and maintenance of the SQL Server database. In addition to the project focus of the role, you will also act as an escalation point from a support perspective, providing 2nd and 3rd Line support to the company userbase. Working closely with the IT Manager, you will have input into cyber security measures, ensuring that company data and systems are best-positioned against threats and breaches. You will work closely with external third-party vendors, helping ensure a high-level of IT service is consistently being delivered across the organisation. The role will be hands-on and on-site, so you will ideally be based within a commutable proximity of Birmingham, and drive. Given the nature of IT, there is a requirement to be available for out-of-hours work, where on-site work may be required once every 2-3 months. Profile A successful candidate for the Senior IT Operations Engineer position, you will have at least 3 years commercial experience at a 3rd Line level in the following areas: Essential: Windows Server VMWare Office365 SQL Desirable: Azure Microsoft Dynamics NAV Cyber Essentials WMS Job Offer Starting salary package between 45,000 - 50,000 per annum. Opportunity to work in a diverse and inclusive environment. Generous corporate benefits. If you are an experienced Senior IT Operations Engineer based in Birmingham seeking a new challenge in a rewarding environment, we encourage you to apply for this position.
19/04/2025
Full time
This is a fantastic opportunity for an experienced Senior IT Operations Engineer to join a thriving business within the FMCG space as they continue to expand their Birmingham site following further investment. You will join an established IT team, taking responsibility for both 2nd and 3rd Line support, as well as a strong focus on project-based work in a Microsoft environment, with a central focus on SQL. Client Details Michael Page are proud to be partnered with a leading FMCG business renowned for their high-quality products provided to a range of long-standing customers. With an established hub in Birmingham, which is made up of their central functions, including Finance, Marketing, HR and IT, they have developed an excellent culture of collaborative teamwork that has cultivated a truly meritocratic environment. The business are family-owned, and have a proud history of being a genuine national market leader, as well as having a strong influence in the local area. Due to their continued expansion, they are now recruiting several roles, including a Senior IT Operations Engineer to join the team at their Birmingham site. Description As the successful candidate for the Senior IT Operations Engineer position, you will cover a wide array of hands-on responsibilities, helping manage the company's infrastructure, including servers, networking and storage, as well as overlapping into elements of IT strategy. Your technology exposure will include management of an on-premise server estate, covering Windows Server and VMWare virtualisation. You will support and enhance the company's central ERP system, as well as support and maintenance of the SQL Server database. In addition to the project focus of the role, you will also act as an escalation point from a support perspective, providing 2nd and 3rd Line support to the company userbase. Working closely with the IT Manager, you will have input into cyber security measures, ensuring that company data and systems are best-positioned against threats and breaches. You will work closely with external third-party vendors, helping ensure a high-level of IT service is consistently being delivered across the organisation. The role will be hands-on and on-site, so you will ideally be based within a commutable proximity of Birmingham, and drive. Given the nature of IT, there is a requirement to be available for out-of-hours work, where on-site work may be required once every 2-3 months. Profile A successful candidate for the Senior IT Operations Engineer position, you will have at least 3 years commercial experience at a 3rd Line level in the following areas: Essential: Windows Server VMWare Office365 SQL Desirable: Azure Microsoft Dynamics NAV Cyber Essentials WMS Job Offer Starting salary package between 45,000 - 50,000 per annum. Opportunity to work in a diverse and inclusive environment. Generous corporate benefits. If you are an experienced Senior IT Operations Engineer based in Birmingham seeking a new challenge in a rewarding environment, we encourage you to apply for this position.
SThree are pleased to announce we're recruiting for a talented Service Delivery Engineer (London) to join our excellent team in our office based in 8 Bishopsgate. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide onsite technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Be responsible for end-to-end ownership of incidents throughout their life cycle. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Efficiently and effectively investigate, diagnose, progress and action all operational events, alerts, and incidents to the agreed target, ensuring that issues are escalated where appropriate, communicated and recorded. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed in a timely manner. Liaise with 3rd party suppliers for escalation of production issues ensuring that they meet the terms and conditions of their defined service levels. Involvement in office setup, refurbishment and retirement of legacy technology. What skills and knowledge are we looking for? Demonstrate very good expertise in the following technologies, including current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage Experience with Microsoft Power Platform would be an advantage Proven experience in a corporate technology environment. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
19/04/2025
Full time
SThree are pleased to announce we're recruiting for a talented Service Delivery Engineer (London) to join our excellent team in our office based in 8 Bishopsgate. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide onsite technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Be responsible for end-to-end ownership of incidents throughout their life cycle. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Efficiently and effectively investigate, diagnose, progress and action all operational events, alerts, and incidents to the agreed target, ensuring that issues are escalated where appropriate, communicated and recorded. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed in a timely manner. Liaise with 3rd party suppliers for escalation of production issues ensuring that they meet the terms and conditions of their defined service levels. Involvement in office setup, refurbishment and retirement of legacy technology. What skills and knowledge are we looking for? Demonstrate very good expertise in the following technologies, including current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage Experience with Microsoft Power Platform would be an advantage Proven experience in a corporate technology environment. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of 23,700 + overtime You will be able to build your IT career in a strong team, committed to being "customer centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of 23,700 plus overtime (average 2,000) with a salary review of 25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution. Provide telephone support to the user base utilising remote access tools. Log and categorise incoming calls and emails within a CRM system. Active involvement in the documenting and updating of the knowledge base. Raise jobs for Engineers and liaise with them. Take ownership of incidents and progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills both written and verbal. Good problem-solving skills. Ability to manage own workload effectively. Excellent time management skills. Attention to detail. An ability to Take Ownership. APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.
19/04/2025
Full time
Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of 23,700 + overtime You will be able to build your IT career in a strong team, committed to being "customer centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of 23,700 plus overtime (average 2,000) with a salary review of 25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution. Provide telephone support to the user base utilising remote access tools. Log and categorise incoming calls and emails within a CRM system. Active involvement in the documenting and updating of the knowledge base. Raise jobs for Engineers and liaise with them. Take ownership of incidents and progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills both written and verbal. Good problem-solving skills. Ability to manage own workload effectively. Excellent time management skills. Attention to detail. An ability to Take Ownership. APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.
Job Title: Tech Support Engineer Location: Harlow, UK Our client is an exciting and innovative new tech support company based in Essex, where your passion for technology and drive to shape the future will be celebrated. This organisation is providing fantastic prospects for personal and professional growth, looking for an individual to play a pivotal role in building a company that values innovation, collaboration, and excellence. Position Summary: They are seeking a highly motivated and skilled Tech Support Engineer with proven experience as an IT Systems Engineer. This role is ideal for someone who embraces learning new technologies and aligns with their core values of curiosity, adaptability, and innovation. If you have a genuine passion for technology and want to grow with a company that's committed to your development, we want to hear from you. Key Responsibilities: Provide technical support to resolve hardware, software, and network-related issues. Configure and maintain Microsoft 365, Azure, Intune, and Teams services. Troubleshoot and resolve LAN, VPN, firewall, and network-related issues, including WatchGuard and Palo Alto firewalls. Deploy and support Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams. Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune. Optimize and troubleshoot Windows Server environments (Apply online only and virtualization platforms such as Hyper-V. Utilize RMM tools for proactive system maintenance and monitoring. Maintain and enhance network infrastructure, including LAN/WAN, routing, switching, VLANs, and VPNs. Stay updated with emerging technologies to enhance service offerings. Qualifications & Skills: Proven experience as an IT Systems Engineer or in a similar technical support role. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. Hands-on experience with Microsoft 365, Azure, Intune, and Teams. Networking knowledge, including VPN connectivity, LAN configuration, routing, switching, VLANs, and firewall management Proficiency in managing Windows Server environments (Apply online only , Active Directory, AD Sync, and Group Policy. Familiarity with virtualization technologies such as Hyper-V. Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools. Desirable: Microsoft Certifications. Exposure to ITIL or other ITSM frameworks. Minimum Requirements: Must be a UK resident with a valid driver's license and own car available for business use. 2-3 years of experience working at an MSP, with both onsite and support desk experience. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal and professional growth in a collaborative and supportive environment. Work on cutting-edge technologies and innovative projects. Competitive salary and benefits package. A workplace culture that values curiosity, adaptability, and a passion for technology. How to Apply: If you are a tech enthusiast with a drive to innovate and grow, we would love to hear from you. Please submit your CV and a cover letter detailing your experience and why you're the perfect fit for our team. INDREC
19/04/2025
Full time
Job Title: Tech Support Engineer Location: Harlow, UK Our client is an exciting and innovative new tech support company based in Essex, where your passion for technology and drive to shape the future will be celebrated. This organisation is providing fantastic prospects for personal and professional growth, looking for an individual to play a pivotal role in building a company that values innovation, collaboration, and excellence. Position Summary: They are seeking a highly motivated and skilled Tech Support Engineer with proven experience as an IT Systems Engineer. This role is ideal for someone who embraces learning new technologies and aligns with their core values of curiosity, adaptability, and innovation. If you have a genuine passion for technology and want to grow with a company that's committed to your development, we want to hear from you. Key Responsibilities: Provide technical support to resolve hardware, software, and network-related issues. Configure and maintain Microsoft 365, Azure, Intune, and Teams services. Troubleshoot and resolve LAN, VPN, firewall, and network-related issues, including WatchGuard and Palo Alto firewalls. Deploy and support Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams. Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune. Optimize and troubleshoot Windows Server environments (Apply online only and virtualization platforms such as Hyper-V. Utilize RMM tools for proactive system maintenance and monitoring. Maintain and enhance network infrastructure, including LAN/WAN, routing, switching, VLANs, and VPNs. Stay updated with emerging technologies to enhance service offerings. Qualifications & Skills: Proven experience as an IT Systems Engineer or in a similar technical support role. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. Hands-on experience with Microsoft 365, Azure, Intune, and Teams. Networking knowledge, including VPN connectivity, LAN configuration, routing, switching, VLANs, and firewall management Proficiency in managing Windows Server environments (Apply online only , Active Directory, AD Sync, and Group Policy. Familiarity with virtualization technologies such as Hyper-V. Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools. Desirable: Microsoft Certifications. Exposure to ITIL or other ITSM frameworks. Minimum Requirements: Must be a UK resident with a valid driver's license and own car available for business use. 2-3 years of experience working at an MSP, with both onsite and support desk experience. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal and professional growth in a collaborative and supportive environment. Work on cutting-edge technologies and innovative projects. Competitive salary and benefits package. A workplace culture that values curiosity, adaptability, and a passion for technology. How to Apply: If you are a tech enthusiast with a drive to innovate and grow, we would love to hear from you. Please submit your CV and a cover letter detailing your experience and why you're the perfect fit for our team. INDREC
Infrastructure Engineer 2nd/3rd line support We are looking for someone with strong technical experience covering Windows 10/11, Windows Server, AD, DNS, and Group Policy as well as networking and ideally storage experience to provide onsite 2nd and 3rd line support across the business. This is a 6 - 12 month fixed term contract to join an internal team tasked with providing support services across the business to users and senior management in the resolution of issues raised on the service desk. Required Skills and Experience: Experience of support and troubleshooting Windows 10/11, ideally including migration to Windows 11. Experience installing, support, manage and troubleshooting Windows Server including DNS, DHCP, Group Policy etc Experience of networking, Cisco, Firewalls, Voip as well as SAN support and troubleshooting is highly desirable. Experience across SQL Server, installation, configuration and maintenance. Understanding of backup and recovery processes, transfer protocols.
19/04/2025
Full time
Infrastructure Engineer 2nd/3rd line support We are looking for someone with strong technical experience covering Windows 10/11, Windows Server, AD, DNS, and Group Policy as well as networking and ideally storage experience to provide onsite 2nd and 3rd line support across the business. This is a 6 - 12 month fixed term contract to join an internal team tasked with providing support services across the business to users and senior management in the resolution of issues raised on the service desk. Required Skills and Experience: Experience of support and troubleshooting Windows 10/11, ideally including migration to Windows 11. Experience installing, support, manage and troubleshooting Windows Server including DNS, DHCP, Group Policy etc Experience of networking, Cisco, Firewalls, Voip as well as SAN support and troubleshooting is highly desirable. Experience across SQL Server, installation, configuration and maintenance. Understanding of backup and recovery processes, transfer protocols.
Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
18/04/2025
Full time
Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Milton Keynes area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Milton Keynes - you will be working with different schools therefore must be able to drive. Salary: £28k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
18/04/2025
Full time
Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Milton Keynes area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Milton Keynes - you will be working with different schools therefore must be able to drive. Salary: £28k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
IT 2nd Line Support Engineer Oxfordshire - Hybrid 250pd - 300pd - PAYE / Inside IR35 3 Months with possible extension Role Purpose: To provide 2nd line support across a range of IT incidents and service requests, escalating issues outside of the scope of this role to 3rd line teams and managers accordingly. 2nd line engineers will also be expected to provide guidance and assistance to 1st line colleagues where required. 2nd line engineers should also expect to be involved in physical support requirements for infrastructure including acting as "smart hands", supporting AV issues and acting as a backfill for site engineers when needed. Operational Duties: Manage and resolve incidents and service requests escalated by 1st line engineers in a timely manner, further escalating to 3rd line support teams and/or 3rd party support providers where necessary. Provide solutions for business requests within the guidelines of IT best practice and security guideless. Assist with the installation, configuration, and maintenance of IT equipment and software and enterprise applications. Monitor system performance and proactively identify potential issues. Maintain accurate records of all support requests and resolutions using the company's ticketing system. Support VIP stakeholders as required Collaborate with other IT team members to implement and improve IT processes and procedures. Participate in IT projects and initiatives as required. Support additional service requirements where practicable and directed. Qualifications & Experience: Proven IT support experience - Essential Strong knowledge of Windows (inc. Active Directory), MacOS, Android and iOS operating systems configuration and management - Essential A working knowledge of cyber security principles and controls - Essential Experience with Network troubleshooting - Desired Experience with M365, Azure and EntraID - Desired Understanding of basic IT hardware including backend enterprise infrastructure - Desired Good communication (written and verbal) skills and demonstratable experience working with a wide range of stakeholders - Essential Ability to work independently and as part of a team. - Essential Excellent problem-solving skills and attention to detail. - Essential Alignment and understanding of the ITIL framework and ITIL best practice - Desired This job description is not exhaustive, and the job holder will be required to carry out from time-to-time tasks in addition to the above that will be both reasonable and within their capabilities. INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.
18/04/2025
Contractor
IT 2nd Line Support Engineer Oxfordshire - Hybrid 250pd - 300pd - PAYE / Inside IR35 3 Months with possible extension Role Purpose: To provide 2nd line support across a range of IT incidents and service requests, escalating issues outside of the scope of this role to 3rd line teams and managers accordingly. 2nd line engineers will also be expected to provide guidance and assistance to 1st line colleagues where required. 2nd line engineers should also expect to be involved in physical support requirements for infrastructure including acting as "smart hands", supporting AV issues and acting as a backfill for site engineers when needed. Operational Duties: Manage and resolve incidents and service requests escalated by 1st line engineers in a timely manner, further escalating to 3rd line support teams and/or 3rd party support providers where necessary. Provide solutions for business requests within the guidelines of IT best practice and security guideless. Assist with the installation, configuration, and maintenance of IT equipment and software and enterprise applications. Monitor system performance and proactively identify potential issues. Maintain accurate records of all support requests and resolutions using the company's ticketing system. Support VIP stakeholders as required Collaborate with other IT team members to implement and improve IT processes and procedures. Participate in IT projects and initiatives as required. Support additional service requirements where practicable and directed. Qualifications & Experience: Proven IT support experience - Essential Strong knowledge of Windows (inc. Active Directory), MacOS, Android and iOS operating systems configuration and management - Essential A working knowledge of cyber security principles and controls - Essential Experience with Network troubleshooting - Desired Experience with M365, Azure and EntraID - Desired Understanding of basic IT hardware including backend enterprise infrastructure - Desired Good communication (written and verbal) skills and demonstratable experience working with a wide range of stakeholders - Essential Ability to work independently and as part of a team. - Essential Excellent problem-solving skills and attention to detail. - Essential Alignment and understanding of the ITIL framework and ITIL best practice - Desired This job description is not exhaustive, and the job holder will be required to carry out from time-to-time tasks in addition to the above that will be both reasonable and within their capabilities. INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.
My market leading client has a superb new opening for a Support Engineer to join them on a permanent basis, working on-site in Central Manchester. Candidates must have at least 2 years commercial Windows support experience, with strong Azure fundamentals and proven abilities working with Microsoft products (i.e. M365). This role is incredibly diverse, offering a fast-paced, sociable environment working with all level of stakeholders. You will be joining an established, growing company, and from the start will be helping drive a large migration from Windows 10 to Windows 11. The role is mainly 2nd line with some phone-based work. It is fully client facing, so strong communication skills are essential. Salary to 30,000. Please send an up-to-date CV if interested for more details. Support analyst, 1st/2nd line support, first/second line support, second line support, service desk, windows, Microsoft, MCSE, azure, systems engineer, powershell, migration, M365, Office365, O365 g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
18/04/2025
Full time
My market leading client has a superb new opening for a Support Engineer to join them on a permanent basis, working on-site in Central Manchester. Candidates must have at least 2 years commercial Windows support experience, with strong Azure fundamentals and proven abilities working with Microsoft products (i.e. M365). This role is incredibly diverse, offering a fast-paced, sociable environment working with all level of stakeholders. You will be joining an established, growing company, and from the start will be helping drive a large migration from Windows 10 to Windows 11. The role is mainly 2nd line with some phone-based work. It is fully client facing, so strong communication skills are essential. Salary to 30,000. Please send an up-to-date CV if interested for more details. Support analyst, 1st/2nd line support, first/second line support, second line support, service desk, windows, Microsoft, MCSE, azure, systems engineer, powershell, migration, M365, Office365, O365 g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Job Opportunity: Telecoms Support Desk Specialist Location: Coleshill, UK Salary: 30,000 - 35,000 per annum We are looking for an experienced 2nd Line Telecoms Support Desk Specialist to join our technical support team in Coleshill. If you have a strong background in troubleshooting and supporting broadband, phone systems, Wi-Fi, VoIP, and other telecom technologies, this is the perfect opportunity to showcase your skills! Key Responsibilities: Provide second-line technical support for a wide range of telecom services, including VoIP, broadband connections, PBX phone systems, Wi-Fi networks, and mobile services. Troubleshoot and resolve complex issues related to SIP trunking, call routing, network connectivity, and Wi-Fi signal interference. Handle escalated support queries from 1st line support, providing expert-level solutions and ensuring customer satisfaction. Support customers with the installation, configuration, and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services. Assist with fault diagnosis and service restoration for broadband, VoIP, and mobile telecoms, ensuring minimal downtime. Ensure that all issues are logged accurately in the ticketing system, tracking progress and providing detailed updates to clients. Collaborate with internal teams to investigate and resolve complex technical issues, including working on network infrastructure upgrades and system integrations. Provide proactive recommendations to improve network performance and customer experience, such as optimising Wi-Fi coverage or resolving latency issues. Required Skills & Experience: Proven experience in 2nd line telecoms support or similar IT service desk roles, with hands-on knowledge of telecom systems including VoIP, broadband, Wi-Fi networks, and PBX systems. Strong technical troubleshooting skills across various telecom technologies, including DSL, Fibre broadband, Wi-Fi signal troubleshooting, IP phone systems, and mobile data services. Familiarity with network protocols such as TCP/IP, DNS, and DHCP, and experience with network performance tools. Knowledge of SIP, VoIP call quality management, and experience with call routing systems. Excellent communication skills, capable of explaining complex technical issues in an easy-to-understand manner for customers. Ability to manage escalated support cases, offering fast, accurate resolutions while maintaining high levels of customer satisfaction. Experience with ticketing systems, logging, and prioritising support requests in line with SLAs. Proactive in identifying and resolving technical issues before they escalate. Interested? Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
18/04/2025
Full time
Job Opportunity: Telecoms Support Desk Specialist Location: Coleshill, UK Salary: 30,000 - 35,000 per annum We are looking for an experienced 2nd Line Telecoms Support Desk Specialist to join our technical support team in Coleshill. If you have a strong background in troubleshooting and supporting broadband, phone systems, Wi-Fi, VoIP, and other telecom technologies, this is the perfect opportunity to showcase your skills! Key Responsibilities: Provide second-line technical support for a wide range of telecom services, including VoIP, broadband connections, PBX phone systems, Wi-Fi networks, and mobile services. Troubleshoot and resolve complex issues related to SIP trunking, call routing, network connectivity, and Wi-Fi signal interference. Handle escalated support queries from 1st line support, providing expert-level solutions and ensuring customer satisfaction. Support customers with the installation, configuration, and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services. Assist with fault diagnosis and service restoration for broadband, VoIP, and mobile telecoms, ensuring minimal downtime. Ensure that all issues are logged accurately in the ticketing system, tracking progress and providing detailed updates to clients. Collaborate with internal teams to investigate and resolve complex technical issues, including working on network infrastructure upgrades and system integrations. Provide proactive recommendations to improve network performance and customer experience, such as optimising Wi-Fi coverage or resolving latency issues. Required Skills & Experience: Proven experience in 2nd line telecoms support or similar IT service desk roles, with hands-on knowledge of telecom systems including VoIP, broadband, Wi-Fi networks, and PBX systems. Strong technical troubleshooting skills across various telecom technologies, including DSL, Fibre broadband, Wi-Fi signal troubleshooting, IP phone systems, and mobile data services. Familiarity with network protocols such as TCP/IP, DNS, and DHCP, and experience with network performance tools. Knowledge of SIP, VoIP call quality management, and experience with call routing systems. Excellent communication skills, capable of explaining complex technical issues in an easy-to-understand manner for customers. Ability to manage escalated support cases, offering fast, accurate resolutions while maintaining high levels of customer satisfaction. Experience with ticketing systems, logging, and prioritising support requests in line with SLAs. Proactive in identifying and resolving technical issues before they escalate. Interested? Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: 2nd Line Engineer Location: Newcastle (full-time onsite) Salary: 30,000 - 35,000 Industry: Retail About the Company Our client, a well-established and growing retail organisation based in Newcastle , is seeking an experienced and proactive 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support. Role Overview As a 2nd Line Engineer , you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls. User Support: Assist end-users with technical queries, offering remote and on-site support as needed. Key Skills & Experience Minimum of 2 years' experience in a 2nd Line Engineer or similar IT support role. Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration . Experience with networking technologies , including TCP/IP, DNS, DHCP, and VPNs. Familiarity with firewalls, routers, and switches (preferably Cisco or Fortinet). Strong troubleshooting skills, with a methodical and analytical approach to problem-solving. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Experience with remote desktop tools and ticketing systems. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
18/04/2025
Full time
Job Title: 2nd Line Engineer Location: Newcastle (full-time onsite) Salary: 30,000 - 35,000 Industry: Retail About the Company Our client, a well-established and growing retail organisation based in Newcastle , is seeking an experienced and proactive 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support. Role Overview As a 2nd Line Engineer , you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls. User Support: Assist end-users with technical queries, offering remote and on-site support as needed. Key Skills & Experience Minimum of 2 years' experience in a 2nd Line Engineer or similar IT support role. Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration . Experience with networking technologies , including TCP/IP, DNS, DHCP, and VPNs. Familiarity with firewalls, routers, and switches (preferably Cisco or Fortinet). Strong troubleshooting skills, with a methodical and analytical approach to problem-solving. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Experience with remote desktop tools and ticketing systems. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Service Desk Engineer Ashford, Kent Up to 32k DOE Essential Requirement: Driving license for onsite client visits Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? Would you enjoy a mixture of on-site client work and office-based tasks? Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting. You will encounter a variety of technologies, including: Microsoft 365 SharePoint Intune Active Directory Networking This role will allow you to continuously expand your skill set. What We Are Looking For: Excellent technical and communication skills Strong customer service skills with a can-do attitude Ability to work calmly and patiently under pressure Previous experience in a service desk role (service provider or corporate environment) Proven abilities in IT support and installation Working knowledge of: Microsoft Desktop & Office Systems Microsoft 365 and SharePoint troubleshooting Intune and endpoint management Active Directory Security and Administration TCP/IP, DNS, DHCP Hardware support and more! They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like: MS 365 Admin Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801) Azure Fundamentals And much more! If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you! Note: The list of training opportunities is subject to change as they continually adapt to industry trends. Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
18/04/2025
Full time
2nd Line Service Desk Engineer Ashford, Kent Up to 32k DOE Essential Requirement: Driving license for onsite client visits Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? Would you enjoy a mixture of on-site client work and office-based tasks? Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting. You will encounter a variety of technologies, including: Microsoft 365 SharePoint Intune Active Directory Networking This role will allow you to continuously expand your skill set. What We Are Looking For: Excellent technical and communication skills Strong customer service skills with a can-do attitude Ability to work calmly and patiently under pressure Previous experience in a service desk role (service provider or corporate environment) Proven abilities in IT support and installation Working knowledge of: Microsoft Desktop & Office Systems Microsoft 365 and SharePoint troubleshooting Intune and endpoint management Active Directory Security and Administration TCP/IP, DNS, DHCP Hardware support and more! They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like: MS 365 Admin Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801) Azure Fundamentals And much more! If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you! Note: The list of training opportunities is subject to change as they continually adapt to industry trends. Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Role: 2nd Line Support Engineer Location: Derby Salary: 30,000 Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team that delivers top-tier IT solutions to a diverse range of clients. What You'll Do: Provide remote and onsite IT support to clients Troubleshoot and resolve hardware, software, and network issues Manage and maintain IT infrastructure, including servers and cloud services Deploy and configure new hardware and software solutions Assist with cybersecurity measures and best practices Work with senior engineers on complex technical projects Deliver excellent customer service and ensure timely resolution of issues What We're Looking For: Proven experience in IT support or helpdesk roles (preferably in an MSP environment) Strong knowledge of Windows, macOS, and common business applications Familiarity with Microsoft 365, Active Directory, networking, and cloud technologies Excellent troubleshooting skills and a proactive mindset Ability to multitask and prioritize in a fast-paced environment Great communication and customer service skills Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus What We Offer: Competitive salary and benefits package Career growth opportunities and certifications Hands-on experience with cutting-edge IT solutions A supportive and collaborative team environment Ready to take your IT career to the next level? Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
18/04/2025
Full time
Role: 2nd Line Support Engineer Location: Derby Salary: 30,000 Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team that delivers top-tier IT solutions to a diverse range of clients. What You'll Do: Provide remote and onsite IT support to clients Troubleshoot and resolve hardware, software, and network issues Manage and maintain IT infrastructure, including servers and cloud services Deploy and configure new hardware and software solutions Assist with cybersecurity measures and best practices Work with senior engineers on complex technical projects Deliver excellent customer service and ensure timely resolution of issues What We're Looking For: Proven experience in IT support or helpdesk roles (preferably in an MSP environment) Strong knowledge of Windows, macOS, and common business applications Familiarity with Microsoft 365, Active Directory, networking, and cloud technologies Excellent troubleshooting skills and a proactive mindset Ability to multitask and prioritize in a fast-paced environment Great communication and customer service skills Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus What We Offer: Competitive salary and benefits package Career growth opportunities and certifications Hands-on experience with cutting-edge IT solutions A supportive and collaborative team environment Ready to take your IT career to the next level? Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: 2nd Line Network Engineer Location: London Salary: 35,000 - 40,000 Exciting Opportunity for a 2nd Line Network Engineer in London Are you a skilled Network Engineer with a passion for troubleshooting and resolving technical challenges? Do you have the experience to take your career to the next level? We have an outstanding opportunity just for you! What You'll Do: Provide 2nd line support for network issues, ensuring smooth and efficient resolution. Troubleshoot complex problems and escalate to 3rd line support when necessary. Work closely with a dynamic team to maintain and optimise network infrastructure. Engage with clients and internal teams to ensure the highest levels of service. What We're Looking For: Proven experience in a 2nd line network support role. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPNs). Familiarity with Cisco, Juniper, or other major networking equipment. Excellent problem-solving skills and attention to detail. A proactive approach and the ability to work under pressure. Why Apply? Competitive salary with excellent benefits. Opportunity to work in a vibrant London-based team. Clear career progression with opportunities to move into 3rd line or specialist roles. Continuous professional development and training. Ready to take the next step in your career? Don't miss out on this chance to join a forward-thinking company where your skills and expertise will be truly valued. Apply now or get in touch for more information! (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
18/04/2025
Full time
Role: 2nd Line Network Engineer Location: London Salary: 35,000 - 40,000 Exciting Opportunity for a 2nd Line Network Engineer in London Are you a skilled Network Engineer with a passion for troubleshooting and resolving technical challenges? Do you have the experience to take your career to the next level? We have an outstanding opportunity just for you! What You'll Do: Provide 2nd line support for network issues, ensuring smooth and efficient resolution. Troubleshoot complex problems and escalate to 3rd line support when necessary. Work closely with a dynamic team to maintain and optimise network infrastructure. Engage with clients and internal teams to ensure the highest levels of service. What We're Looking For: Proven experience in a 2nd line network support role. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPNs). Familiarity with Cisco, Juniper, or other major networking equipment. Excellent problem-solving skills and attention to detail. A proactive approach and the ability to work under pressure. Why Apply? Competitive salary with excellent benefits. Opportunity to work in a vibrant London-based team. Clear career progression with opportunities to move into 3rd line or specialist roles. Continuous professional development and training. Ready to take the next step in your career? Don't miss out on this chance to join a forward-thinking company where your skills and expertise will be truly valued. Apply now or get in touch for more information! (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
We re recruiting an IT Operations Team Leader to oversee NexSphere's 2nd and 3rd line support engineers, ensuring exceptional customer satisfaction and service delivery. You ll be responsible for ensuring that all agents adhere to organisational standards, maintain courteous and professional conduct, and meet their targets related to SLAs, customer satisfaction, and problem management. The role will also be pivotal in fostering successful relationships with customers and internal stakeholders within the NexSphere Group. It involves enhancing the service offering, driving service improvements, handling escalations related to service disruptions or performance issues, and leading critical incident management. Our successful candidate will have in depth knowledge of IT Systems and the ability to lead and motivate other IT professionals. You ll have extensive experience of working within an IT support role and working with IT helpdesk software. In return for your dedication, knowledge, and commitment, we re offering a competitive salary range of £44,000 - £50,000 p.a. (dependent upon experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Refer A Friend Scheme • Free access to BenefitHub an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits Interested? There s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). NexSphere Business Solutions is part of the Seetec Group an employee-owned organisation. We continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Hockley, Essex Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm Closing Date: 23 April 2025 Key Responsibilities: • Oversee the daily operations of the 2nd & 3rd Line IT Support Team. • Identify areas of service improvement by analysing performance and data. • Monitor and report on SLA s. • Take the lead in developing customer satisfaction metrics. • Responsible for the identification and creation of Knowledge Base articles based on incoming demand. • Work to drive reduction of incoming support calls based on trend analysis. • Lead, mentor and develop the team. Skills and Experience: • In depth knowledge of IT Systems and a comprehensive understanding of operating a service desk and their management systems. • Hold ITIL Foundation level accreditation or equivalent professional qualification. • Experience of project management. • Capability to work within relevant ICT related standards. • Ability to manage and motivate a team of IT professionals. • Experience of working for a Managed Service Provider. • Complaints handling, acted as point of escalation for vendors and commercial customers. • Ability to negotiate and liaise with both external and internal customers. • Ability to gather, analyse and assimilate information quickly. Additional Information: NexSphere Business Solutions (Part of the Seetec Group) is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us . Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
18/04/2025
Full time
We re recruiting an IT Operations Team Leader to oversee NexSphere's 2nd and 3rd line support engineers, ensuring exceptional customer satisfaction and service delivery. You ll be responsible for ensuring that all agents adhere to organisational standards, maintain courteous and professional conduct, and meet their targets related to SLAs, customer satisfaction, and problem management. The role will also be pivotal in fostering successful relationships with customers and internal stakeholders within the NexSphere Group. It involves enhancing the service offering, driving service improvements, handling escalations related to service disruptions or performance issues, and leading critical incident management. Our successful candidate will have in depth knowledge of IT Systems and the ability to lead and motivate other IT professionals. You ll have extensive experience of working within an IT support role and working with IT helpdesk software. In return for your dedication, knowledge, and commitment, we re offering a competitive salary range of £44,000 - £50,000 p.a. (dependent upon experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Refer A Friend Scheme • Free access to BenefitHub an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits Interested? There s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). NexSphere Business Solutions is part of the Seetec Group an employee-owned organisation. We continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Hockley, Essex Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm Closing Date: 23 April 2025 Key Responsibilities: • Oversee the daily operations of the 2nd & 3rd Line IT Support Team. • Identify areas of service improvement by analysing performance and data. • Monitor and report on SLA s. • Take the lead in developing customer satisfaction metrics. • Responsible for the identification and creation of Knowledge Base articles based on incoming demand. • Work to drive reduction of incoming support calls based on trend analysis. • Lead, mentor and develop the team. Skills and Experience: • In depth knowledge of IT Systems and a comprehensive understanding of operating a service desk and their management systems. • Hold ITIL Foundation level accreditation or equivalent professional qualification. • Experience of project management. • Capability to work within relevant ICT related standards. • Ability to manage and motivate a team of IT professionals. • Experience of working for a Managed Service Provider. • Complaints handling, acted as point of escalation for vendors and commercial customers. • Ability to negotiate and liaise with both external and internal customers. • Ability to gather, analyse and assimilate information quickly. Additional Information: NexSphere Business Solutions (Part of the Seetec Group) is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us . Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
2nd Line Engineer Rate: £150 per day Location: Sheffield (on-site) Job Title: 2nd Line Support Engineer Core Purpose: To provide second-level support to users of IT equipment, including desktops, laptops, tablets, mobile devices, and all associated peripherals and software. Key Responsibilities: Deliver face-to-face technical support to users of IT equipment.Adhere to established procedures to respond to requests for assistance, offering information to help users resolve their issues.Keep accurate records of all issues, resolutions, and contact details.Perform installation and routine maintenance of IT equipment and software.Build or rebuild IT equipment as needed.Conduct user coaching and "How Do I" training sessions.Diagnose and resolve hardware and software faults.Analyse reported incidents to identify trends and underlying issues.Manage the relocation and changes of IT equipment.Identify opportunities for improving how technology supports the business.Participate in testing new applications and hardware as required. Requirements: Experience in providing IT support to users at all levels.Preferably, experience in providing IT support within a banking environment.Strong analytical skills to quickly assess situations, their impact, and options for resolution.Ability to work under pressure and deliver within tight timescales.Excellent interpersonal skills.Strong communication skills, both verbal and written Proven technical support proficiency in: MS Windows (all supported versions)MS Office (all supported versions)MS Outlook (all supported versions)Mobile technologiesKnowledge of Apple & iOS is preferableCitrixMarket data and banking applications are preferable Additional Information The role may involve shift work covering the hours between 7am and 7pm #
18/04/2025
Contractor
2nd Line Engineer Rate: £150 per day Location: Sheffield (on-site) Job Title: 2nd Line Support Engineer Core Purpose: To provide second-level support to users of IT equipment, including desktops, laptops, tablets, mobile devices, and all associated peripherals and software. Key Responsibilities: Deliver face-to-face technical support to users of IT equipment.Adhere to established procedures to respond to requests for assistance, offering information to help users resolve their issues.Keep accurate records of all issues, resolutions, and contact details.Perform installation and routine maintenance of IT equipment and software.Build or rebuild IT equipment as needed.Conduct user coaching and "How Do I" training sessions.Diagnose and resolve hardware and software faults.Analyse reported incidents to identify trends and underlying issues.Manage the relocation and changes of IT equipment.Identify opportunities for improving how technology supports the business.Participate in testing new applications and hardware as required. Requirements: Experience in providing IT support to users at all levels.Preferably, experience in providing IT support within a banking environment.Strong analytical skills to quickly assess situations, their impact, and options for resolution.Ability to work under pressure and deliver within tight timescales.Excellent interpersonal skills.Strong communication skills, both verbal and written Proven technical support proficiency in: MS Windows (all supported versions)MS Office (all supported versions)MS Outlook (all supported versions)Mobile technologiesKnowledge of Apple & iOS is preferableCitrixMarket data and banking applications are preferable Additional Information The role may involve shift work covering the hours between 7am and 7pm #
IT Engineer Stone, Staffordshire Hybrid (2/3 days per week in the office) Competitive Salary (Enquire For Details) MERITUS are working with a growing Systems Integration Consultancy based in Stone, Staffordshire, they're looking for an experienced IT Engineer to join assisting on a variety of IT projects in addition to providing 2nd / 3rd line support to their growing team. This role is a great opportunity for an experienced 2nd line support engineer looking to move to a project / infrastructure engineering position. To be successful you will need strong experience supporting Windows desktop / server technologies (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). The role is based in Stone & they operate hybrid working with 2 / 3 days per week in the office. Responsibilities: Assisting in the delivery of IT projects (software / hardware updates, rollouts, server upgrades, migrations etc). Providing 2nd / 3rd line desktop / Infrastructure support on Windows based technologies (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). Adhering to agreed SLA's, escalating issues where appropriate. Skills Required: Experience supporting Windows Desktop / Server Infrastructure (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). Exposure to working on & delivering IT projects. Experience working within an ITIL based service desk environment. Basic Networking experience. Benefits: Competitive Salary (Enquire for details). 28 days holiday + bank holidays. 6.5% pension matched. Private medical insurance. Hybrid / flexible working options. Got your attention? If you believe that you have the skills and experience for the role then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Ryan Harris at MERITUS Talent.
18/04/2025
Full time
IT Engineer Stone, Staffordshire Hybrid (2/3 days per week in the office) Competitive Salary (Enquire For Details) MERITUS are working with a growing Systems Integration Consultancy based in Stone, Staffordshire, they're looking for an experienced IT Engineer to join assisting on a variety of IT projects in addition to providing 2nd / 3rd line support to their growing team. This role is a great opportunity for an experienced 2nd line support engineer looking to move to a project / infrastructure engineering position. To be successful you will need strong experience supporting Windows desktop / server technologies (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). The role is based in Stone & they operate hybrid working with 2 / 3 days per week in the office. Responsibilities: Assisting in the delivery of IT projects (software / hardware updates, rollouts, server upgrades, migrations etc). Providing 2nd / 3rd line desktop / Infrastructure support on Windows based technologies (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). Adhering to agreed SLA's, escalating issues where appropriate. Skills Required: Experience supporting Windows Desktop / Server Infrastructure (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). Exposure to working on & delivering IT projects. Experience working within an ITIL based service desk environment. Basic Networking experience. Benefits: Competitive Salary (Enquire for details). 28 days holiday + bank holidays. 6.5% pension matched. Private medical insurance. Hybrid / flexible working options. Got your attention? If you believe that you have the skills and experience for the role then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Ryan Harris at MERITUS Talent.
Jobs - Frequently Asked Questions
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