We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
18/12/2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
27/02/2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
IT Service Desk Engineer Derby Permanent £22,000 - £28,000 (DOE) IT Service Desk Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands. Full UK Driving Licence and own vehicle preferred. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally May/June 2025. Key skills, experience + tasks: Providing remote IT support for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Benefits: £22k-28k Salary (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.
14/05/2025
Full time
IT Service Desk Engineer Derby Permanent £22,000 - £28,000 (DOE) IT Service Desk Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands. Full UK Driving Licence and own vehicle preferred. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally May/June 2025. Key skills, experience + tasks: Providing remote IT support for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Benefits: £22k-28k Salary (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.
IT Operation Engineer Location: Southampton (5x days onsite) Rate: £200 per day (Inside IR35) Length: 2 months Role Profile As an IT Operations Engineer, you will be part of a global IT team, reporting to the Head of Enterprise IT. You will play a crucial role in maintaining and optimizing our onshore IT systems and onshore staff, ensuring seamless operations across the business. What will you do: Monitor, manage and troubleshoot IT & Network issues across the on-shore environments; Respond to and manage 1st & 2nd line IT support incidents and requests, ensuring timely resolution in line with service-level agreements (SLAs); Respond to, diagnose, and fault-find monitoring alerts; Provide technical expertise to staff regarding technical issues on systems and peripherals; Manage IT equipment, software licenses, and peripheral devices, ensuring proper procurement and maintenance; Collaborating with other IT Teams to support infrastructure, security and network operations; Document, schedule, and implement change requests where necessary; Perform root cause analysis on critical issues and establish improvements to prevent repeat occurrences; Analyse metrics and contribute to operational reporting. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
14/05/2025
Contractor
IT Operation Engineer Location: Southampton (5x days onsite) Rate: £200 per day (Inside IR35) Length: 2 months Role Profile As an IT Operations Engineer, you will be part of a global IT team, reporting to the Head of Enterprise IT. You will play a crucial role in maintaining and optimizing our onshore IT systems and onshore staff, ensuring seamless operations across the business. What will you do: Monitor, manage and troubleshoot IT & Network issues across the on-shore environments; Respond to and manage 1st & 2nd line IT support incidents and requests, ensuring timely resolution in line with service-level agreements (SLAs); Respond to, diagnose, and fault-find monitoring alerts; Provide technical expertise to staff regarding technical issues on systems and peripherals; Manage IT equipment, software licenses, and peripheral devices, ensuring proper procurement and maintenance; Collaborating with other IT Teams to support infrastructure, security and network operations; Document, schedule, and implement change requests where necessary; Perform root cause analysis on critical issues and establish improvements to prevent repeat occurrences; Analyse metrics and contribute to operational reporting. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
2nd Line Service Desk Engineer - VIP Support, Windows OS, Active Directory, Office 365, MS Teams, Security, Networking, Troubleshooting, Sheffield (Onsite - 5 days' a week) Up to £40,000 + On-Call Allowance + Benefits This is a fantastic 2nd Line Service Desk Engineer opportunity to work with a leading technology services organisation, supporting the troubleshooting and resolution of both VIP and user issues across the company's IT estate. The 2nd Line Service Desk Engineer is an onsite working role, working in the office 5 days' a week, based in Sheffield, UK. The option for hybrid working can be discussed upon successful completion of probation period. As a 2nd Line Service Desk Engineer, you will provide a crucial role within the technical support function of the business. Strong experience working in a similar 2nd Line position is critical for this role, as well as excellent knowledge in Office 365 applications, Active Directory, Windows OS, Networking, and Security (Anti-Virus) software. Strong communication and stakeholder management skills are important for the 2nd Line Service Desk Engineer, as well as a solution-focused attitude. The 2nd Line Service Desk Engineer will ideally hold relevant Microsoft certification and have experience working with ITSM systems. Key Skills as 2nd Line Service Desk Engineer: Strong experience in a similar 2nd Line Service Desk role, providing VIP and User support. Excellent knowledge of Windows OS, Microsoft 356, Networking, and Security (Anti-Virus) software. Strong communication and stakeholder management skills. A positive and can-do attitude to work. Ability to work in a team and autonomously. Microsoft certifications (Desirable) ITSM system experience (Desirable) This is an exceptional 2nd Line Service Desk Engineer opportunity, with exciting opportunities to join a growing and specialised team, within an established business. Key Skills: VIP Support, Windows OS, Active Directory, Office 365, MS Teams, Security, Networking, Troubleshooting, Sheffield (Onsite - 5 days' a week) *PLEASE READ BEFORE APPLYING* Previous experience in a 2nd Line Service Desk role, supporting VIP's and Users is essential, as well as being able and willing to be onsite 5 days-a-week in Sheffield.
14/05/2025
Full time
2nd Line Service Desk Engineer - VIP Support, Windows OS, Active Directory, Office 365, MS Teams, Security, Networking, Troubleshooting, Sheffield (Onsite - 5 days' a week) Up to £40,000 + On-Call Allowance + Benefits This is a fantastic 2nd Line Service Desk Engineer opportunity to work with a leading technology services organisation, supporting the troubleshooting and resolution of both VIP and user issues across the company's IT estate. The 2nd Line Service Desk Engineer is an onsite working role, working in the office 5 days' a week, based in Sheffield, UK. The option for hybrid working can be discussed upon successful completion of probation period. As a 2nd Line Service Desk Engineer, you will provide a crucial role within the technical support function of the business. Strong experience working in a similar 2nd Line position is critical for this role, as well as excellent knowledge in Office 365 applications, Active Directory, Windows OS, Networking, and Security (Anti-Virus) software. Strong communication and stakeholder management skills are important for the 2nd Line Service Desk Engineer, as well as a solution-focused attitude. The 2nd Line Service Desk Engineer will ideally hold relevant Microsoft certification and have experience working with ITSM systems. Key Skills as 2nd Line Service Desk Engineer: Strong experience in a similar 2nd Line Service Desk role, providing VIP and User support. Excellent knowledge of Windows OS, Microsoft 356, Networking, and Security (Anti-Virus) software. Strong communication and stakeholder management skills. A positive and can-do attitude to work. Ability to work in a team and autonomously. Microsoft certifications (Desirable) ITSM system experience (Desirable) This is an exceptional 2nd Line Service Desk Engineer opportunity, with exciting opportunities to join a growing and specialised team, within an established business. Key Skills: VIP Support, Windows OS, Active Directory, Office 365, MS Teams, Security, Networking, Troubleshooting, Sheffield (Onsite - 5 days' a week) *PLEASE READ BEFORE APPLYING* Previous experience in a 2nd Line Service Desk role, supporting VIP's and Users is essential, as well as being able and willing to be onsite 5 days-a-week in Sheffield.
Eligibility: Must be eligible for SC Clearance (must have lived in the UK for at least 5 years). At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high-performing individuals who thrive on thinking outside the box. Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience. If this sounds like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer-specific SLAs. Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. Previous Experience: You have experience within a 1st line IT service desk or a similar technical role. You have prior experience in troubleshooting and supporting technologies such as Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, and Enterprise Networking. You are willing to undertake government security clearance and counter-terrorism checks. You are familiar with software and technologies including the MS Office Suite and antivirus technologies. You have excellent written and verbal communication abilities. You can work effectively under pressure with competing priorities. You can work independently and prioritize your work to meet tight deadlines. You have the ability to communicate with and manage various stakeholders effectively. Previous experience within a 2nd line IT service desk or a similar technical role. Ability to troubleshoot and support technologies such as MAC OS, Cisco, Microsoft Azure, and Microsoft Powershell. Understanding of the ITIL Framework. Holding certifications such as Microsoft MSCA or equivalent, ITIL Foundation V3/V4, and Comptia A+ or equivalent. Willingness to undertake further training to fulfill the requirements of the role. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy. Earn a referral bonus of £1,000 when you successfully refer a friend. Enjoy 25 days of annual leave plus public/bank holidays. Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.). Dress casually with our relaxed dress policy. Benefit from our company pension scheme . Relax in our breakout facilities . Participate in company social events . Take advantage of our annual leave purchase and sale scheme . And much more! Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow. I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a 'prefer not to say').
14/05/2025
Full time
Eligibility: Must be eligible for SC Clearance (must have lived in the UK for at least 5 years). At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high-performing individuals who thrive on thinking outside the box. Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience. If this sounds like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer-specific SLAs. Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. Previous Experience: You have experience within a 1st line IT service desk or a similar technical role. You have prior experience in troubleshooting and supporting technologies such as Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, and Enterprise Networking. You are willing to undertake government security clearance and counter-terrorism checks. You are familiar with software and technologies including the MS Office Suite and antivirus technologies. You have excellent written and verbal communication abilities. You can work effectively under pressure with competing priorities. You can work independently and prioritize your work to meet tight deadlines. You have the ability to communicate with and manage various stakeholders effectively. Previous experience within a 2nd line IT service desk or a similar technical role. Ability to troubleshoot and support technologies such as MAC OS, Cisco, Microsoft Azure, and Microsoft Powershell. Understanding of the ITIL Framework. Holding certifications such as Microsoft MSCA or equivalent, ITIL Foundation V3/V4, and Comptia A+ or equivalent. Willingness to undertake further training to fulfill the requirements of the role. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy. Earn a referral bonus of £1,000 when you successfully refer a friend. Enjoy 25 days of annual leave plus public/bank holidays. Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.). Dress casually with our relaxed dress policy. Benefit from our company pension scheme . Relax in our breakout facilities . Participate in company social events . Take advantage of our annual leave purchase and sale scheme . And much more! Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow. I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a 'prefer not to say').
Role - Infrastructure Support Engineer (12 month FTC) Location - Stoke-on-Trent Salary - 40,000 Are you a tech-savvy professional passionate about infrastructure support? We are searching for an Infrastructure Support Engineer to join our public sector client in the heart of Stoke-on-Trent. This is your chance to become part of a dynamic team that values innovation and dedication. The Ideal Candidate: Previous experience working in an ICT service desk environment at 2nd, 3rd line - Essential Experience of managing people and projects to deliver effective ICT technology services. - Desirable Experience of working as part of a team- Essential Experience and working knowledge of Microsoft Azure, Cloud Hosting Systems (Azure). Windows Server, Active Directory, SQL, LAN\WAN Networking Microsoft MCP, MCSA\MCSE or CompTIA A+ or BTEC National Diploma for IT Practitioners - Desirable Supporting and maintaining ICT Support As an Infrastructure Support Engineer, you will be at the forefront of maintaining and enhancing critical IT systems within this key public organization. Your expertise will ensure seamless operation across various departments impacting countless lives in meaningful ways. If ready for an impactful role look no further. Apply now with an up-to-date CV to be considered In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
14/05/2025
Full time
Role - Infrastructure Support Engineer (12 month FTC) Location - Stoke-on-Trent Salary - 40,000 Are you a tech-savvy professional passionate about infrastructure support? We are searching for an Infrastructure Support Engineer to join our public sector client in the heart of Stoke-on-Trent. This is your chance to become part of a dynamic team that values innovation and dedication. The Ideal Candidate: Previous experience working in an ICT service desk environment at 2nd, 3rd line - Essential Experience of managing people and projects to deliver effective ICT technology services. - Desirable Experience of working as part of a team- Essential Experience and working knowledge of Microsoft Azure, Cloud Hosting Systems (Azure). Windows Server, Active Directory, SQL, LAN\WAN Networking Microsoft MCP, MCSA\MCSE or CompTIA A+ or BTEC National Diploma for IT Practitioners - Desirable Supporting and maintaining ICT Support As an Infrastructure Support Engineer, you will be at the forefront of maintaining and enhancing critical IT systems within this key public organization. Your expertise will ensure seamless operation across various departments impacting countless lives in meaningful ways. If ready for an impactful role look no further. Apply now with an up-to-date CV to be considered In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: 2nd Line IT Support Engineer Location: Gloucester Salary: 40,000 Are you ready to take your technical expertise to the next level? Our client, a leading managed service provider, is seeking an astute personable and proactive 2nd Line IT Support professional. This permanent role offers not only a generous salary of 40,000 but also the flexibility of hybrid working-a balance between office collaboration and remote efficiency. Key Responsibilities: Diagnose and resolve complex second line issues effectively (Microsoft, systems, infrastructure & security) Provide exceptional support across various platforms. Collaborate with team members on escalation matters when necessary. Essential Criteria: A valid driving licence due to travel requirements related to this position. Desired Skills & Experience: Technical Acumen: Bring solid experience supporting Windows OS, Active Directory, Office 365-ensuring smooth operations for clients at all times. Communication Proficiency: Use clear communication channels both internally within teams as well as externally towards customers ensuring transparency throughout issue resolution processes. Problem-Solving Prowess: Exhibit strong analytical skills required for troubleshooting network systems or software malfunctions swiftly yet meticulously without compromising quality standards set forth by company protocols. This opportunity stands out because it promises growth within an innovative environment where each day presents new challenges that fuel personal development while contributing significantly toward enhancing customer satisfaction levels through stellar tech support services rendered consistently over time! If you have what it takes then don't hesitate; apply today with an up-to-date CV! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
14/05/2025
Full time
Role: 2nd Line IT Support Engineer Location: Gloucester Salary: 40,000 Are you ready to take your technical expertise to the next level? Our client, a leading managed service provider, is seeking an astute personable and proactive 2nd Line IT Support professional. This permanent role offers not only a generous salary of 40,000 but also the flexibility of hybrid working-a balance between office collaboration and remote efficiency. Key Responsibilities: Diagnose and resolve complex second line issues effectively (Microsoft, systems, infrastructure & security) Provide exceptional support across various platforms. Collaborate with team members on escalation matters when necessary. Essential Criteria: A valid driving licence due to travel requirements related to this position. Desired Skills & Experience: Technical Acumen: Bring solid experience supporting Windows OS, Active Directory, Office 365-ensuring smooth operations for clients at all times. Communication Proficiency: Use clear communication channels both internally within teams as well as externally towards customers ensuring transparency throughout issue resolution processes. Problem-Solving Prowess: Exhibit strong analytical skills required for troubleshooting network systems or software malfunctions swiftly yet meticulously without compromising quality standards set forth by company protocols. This opportunity stands out because it promises growth within an innovative environment where each day presents new challenges that fuel personal development while contributing significantly toward enhancing customer satisfaction levels through stellar tech support services rendered consistently over time! If you have what it takes then don't hesitate; apply today with an up-to-date CV! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: IT Support Engineer Salary: Up to 35,000 (DOE) Location: Leamington Spa (Onsite) Industry : Solicitors I have partnered with an expanding solicitor firm looking to expand their IT Team based in Leamington Spa. They are looking for a 2nd Line Support Engineer to work full onsite providing internal support to employees. Key Responsibilities: To act as the first and second line of support to all staff To assist staff in their day-to-day operations, ensuring that required tools and services are available to them in order that they work effectively and efficiently To be responsible for resolving issues in an efficient and timely manner and escalating, including to third party providers, where appropriate To provide any training to staff that will enable them to achieve their, and the systems, full potential, including induction training for all new starters To assist with the management and administration of the Company's Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required To develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services Resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users Network administration/troubleshooting Communicating effectively with end users, both on site and working remotely Liaising with third party support teams/consultants Experience: 3 years' experience in a Service Desk/Helpdesk environment Microsoft office/ Office 365 experience Troubleshooting of hardware/software issues Basic networking protocols- DBS/DHCP, TCP/IP Virtualisation- VMWare/Hyper-V PowerShell experience In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
14/05/2025
Full time
Role: IT Support Engineer Salary: Up to 35,000 (DOE) Location: Leamington Spa (Onsite) Industry : Solicitors I have partnered with an expanding solicitor firm looking to expand their IT Team based in Leamington Spa. They are looking for a 2nd Line Support Engineer to work full onsite providing internal support to employees. Key Responsibilities: To act as the first and second line of support to all staff To assist staff in their day-to-day operations, ensuring that required tools and services are available to them in order that they work effectively and efficiently To be responsible for resolving issues in an efficient and timely manner and escalating, including to third party providers, where appropriate To provide any training to staff that will enable them to achieve their, and the systems, full potential, including induction training for all new starters To assist with the management and administration of the Company's Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required To develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services Resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users Network administration/troubleshooting Communicating effectively with end users, both on site and working remotely Liaising with third party support teams/consultants Experience: 3 years' experience in a Service Desk/Helpdesk environment Microsoft office/ Office 365 experience Troubleshooting of hardware/software issues Basic networking protocols- DBS/DHCP, TCP/IP Virtualisation- VMWare/Hyper-V PowerShell experience In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Our client is a fast growth tech company providing IT & Comms technology to small and medium businesses throughout the UK. They are looking for a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle 2nd-line technical tickets, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Main duties: Handle 2nd line tickets requiring technical support for VoIP systems Troubleshoot and resolve VoIP, SIP and networking related issues Investigate and monitor telecoms, WI-FI and networking issues Visit client sites to diagnose and repair VoIP services Deliver first class customer service at all times. Experience required: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows and packet capture analysis. Strong understanding of IP networks, TCP/IP and troubleshooting network related issues. Familiarity with IP PBX systems and their configuration Ability to troubleshoot Full driving license Preferred Qualifications: Certifications in relevant technologies (CompTIA, Network+, CCNA) Experience with specific VoIP platforms (Asterisk, Hosted Cloud Telephony) Familiarity with network monitoring tools and software This is an excellent opportunity to join an extremely fast growth technology company with a nationwide presence. This role is Monday to Friday 9am - 5.30pm and does not offer hybrid or remote working. Pure Recruitment acts as an employment agency for permanent recruitment and is an Equal Opportunities Emplyer. By applying for this role your details will be submitted to Pure Recruitment Ltd.
14/05/2025
Full time
Our client is a fast growth tech company providing IT & Comms technology to small and medium businesses throughout the UK. They are looking for a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle 2nd-line technical tickets, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Main duties: Handle 2nd line tickets requiring technical support for VoIP systems Troubleshoot and resolve VoIP, SIP and networking related issues Investigate and monitor telecoms, WI-FI and networking issues Visit client sites to diagnose and repair VoIP services Deliver first class customer service at all times. Experience required: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows and packet capture analysis. Strong understanding of IP networks, TCP/IP and troubleshooting network related issues. Familiarity with IP PBX systems and their configuration Ability to troubleshoot Full driving license Preferred Qualifications: Certifications in relevant technologies (CompTIA, Network+, CCNA) Experience with specific VoIP platforms (Asterisk, Hosted Cloud Telephony) Familiarity with network monitoring tools and software This is an excellent opportunity to join an extremely fast growth technology company with a nationwide presence. This role is Monday to Friday 9am - 5.30pm and does not offer hybrid or remote working. Pure Recruitment acts as an employment agency for permanent recruitment and is an Equal Opportunities Emplyer. By applying for this role your details will be submitted to Pure Recruitment Ltd.
IT Systems Engineer is member of the IT Infrastructure team, responsible for both the delivery of infrastructure projects and the ongoing support of the airport's server infrastructure. The role focuses on ensuring the smooth operation, modernisation, and security of IT systems while contributing to various business-wide projects. This position is designed for IT professionals with previous experience in 2nd or 3rd-line infrastructure support within medium to large organisations. As an IT Systems Engineer, you will be instrumental in maintaining and enhancing the airport's IT infrastructure. Your role will involve the deployment of new technologies, improvement of existing systems, and ensuring that all operations align with industry best practices. This position offers a dynamic and challenging environment, perfect for those who are passionate about IT infrastructure and its critical role in business operations. KEY RESPONSIBILITIES AND ACCOUNT ABILITIES: Maintain and support our client's server infrastructure. Ensure the continuous operation of primary and disaster recovery data centres through regular health checks. Participate in infrastructure-related projects, ensuring they meet business objectives and time lines. Collaborate with other IT teams and business units to ensure successful project implementation. Enhance system reliability and security by adhering to and implementing industry best practices. Ensure all infrastructure components are updated, patched, and protected against security threats. Provide support for server, network, and related infrastructure issue troubleshoot complex technical problems, ensuring system availability and optimal performance. Identify opportunities to enhance infrastructure efficiency, reliability, and security. Stay informed of industry trends and emerging technologies to introduce innovative solutions. Maintain and secure the IT infrastructure, focusing on anti virus, firewalls, and endpoint protection. Provide escalation support to the Help desk team. Ensure comprehensive documentation of procedures and keep system documentation, network diagrams, and support processes regularly updated Provide out-of-hours support and maintenance when required. Responsibility for the health, safety and well being of yourself and colleagues in the workplace. QUALIFICATIONS REQUIRED: Minimum of 2 years in a similar role within a medium to large organization. Proficient in Microsoft Windows Server technologies and VMware virtualization. Strong understanding of networking concepts such as LAN/WAN, IPv4/IPv6, DNS, DHCP, IP addressing, VLAN, and QoS. Familiarity with Office 365, Azure, and other cloud platforms. Excellent troubleshooting skills for server, storage, and network issues. Experience supporting business-critical applications, managing backups and restores, patching servers, and monitoring infrastructure performance. Strong communication skills across all levels of the business. Must possess all relevant work permits for the UK and security clearances (DBS and CTC). Relevant Vendor training and certifications DESIRABLE: Experience supporting mission-critical cloud-based systems, particularly Azure. Knowledge of and experience with Palo Alto firewall configuration. Proficiency in Power Shell scripting. This role is ideal for an IT professional with a robust background in infrastructure management, strong troubleshooting skills, and a proactive approach to maintaining and improving IT systems. You should be comfortable working in a dynamic environment where infrastructure reliability and security are critical to business operations Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
14/05/2025
Full time
IT Systems Engineer is member of the IT Infrastructure team, responsible for both the delivery of infrastructure projects and the ongoing support of the airport's server infrastructure. The role focuses on ensuring the smooth operation, modernisation, and security of IT systems while contributing to various business-wide projects. This position is designed for IT professionals with previous experience in 2nd or 3rd-line infrastructure support within medium to large organisations. As an IT Systems Engineer, you will be instrumental in maintaining and enhancing the airport's IT infrastructure. Your role will involve the deployment of new technologies, improvement of existing systems, and ensuring that all operations align with industry best practices. This position offers a dynamic and challenging environment, perfect for those who are passionate about IT infrastructure and its critical role in business operations. KEY RESPONSIBILITIES AND ACCOUNT ABILITIES: Maintain and support our client's server infrastructure. Ensure the continuous operation of primary and disaster recovery data centres through regular health checks. Participate in infrastructure-related projects, ensuring they meet business objectives and time lines. Collaborate with other IT teams and business units to ensure successful project implementation. Enhance system reliability and security by adhering to and implementing industry best practices. Ensure all infrastructure components are updated, patched, and protected against security threats. Provide support for server, network, and related infrastructure issue troubleshoot complex technical problems, ensuring system availability and optimal performance. Identify opportunities to enhance infrastructure efficiency, reliability, and security. Stay informed of industry trends and emerging technologies to introduce innovative solutions. Maintain and secure the IT infrastructure, focusing on anti virus, firewalls, and endpoint protection. Provide escalation support to the Help desk team. Ensure comprehensive documentation of procedures and keep system documentation, network diagrams, and support processes regularly updated Provide out-of-hours support and maintenance when required. Responsibility for the health, safety and well being of yourself and colleagues in the workplace. QUALIFICATIONS REQUIRED: Minimum of 2 years in a similar role within a medium to large organization. Proficient in Microsoft Windows Server technologies and VMware virtualization. Strong understanding of networking concepts such as LAN/WAN, IPv4/IPv6, DNS, DHCP, IP addressing, VLAN, and QoS. Familiarity with Office 365, Azure, and other cloud platforms. Excellent troubleshooting skills for server, storage, and network issues. Experience supporting business-critical applications, managing backups and restores, patching servers, and monitoring infrastructure performance. Strong communication skills across all levels of the business. Must possess all relevant work permits for the UK and security clearances (DBS and CTC). Relevant Vendor training and certifications DESIRABLE: Experience supporting mission-critical cloud-based systems, particularly Azure. Knowledge of and experience with Palo Alto firewall configuration. Proficiency in Power Shell scripting. This role is ideal for an IT professional with a robust background in infrastructure management, strong troubleshooting skills, and a proactive approach to maintaining and improving IT systems. You should be comfortable working in a dynamic environment where infrastructure reliability and security are critical to business operations Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Eligibility: Must be eligible for SC Clearance (must have lived in the UK for at least 5 years). At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high-performing individuals who thrive on thinking outside the box. Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience. If this sounds like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer-specific SLAs. Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. Previous Experience: You have experience within a 1st line IT service desk or a similar technical role. You have prior experience in troubleshooting and supporting technologies such as Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, and Enterprise Networking. You are willing to undertake government security clearance and counter-terrorism checks. You are familiar with software and technologies including the MS Office Suite and antivirus technologies. You have excellent written and verbal communication abilities. You can work effectively under pressure with competing priorities. You can work independently and prioritize your work to meet tight deadlines. You have the ability to communicate with and manage various stakeholders effectively. Previous experience within a 2nd line IT service desk or a similar technical role is a plus. Ability to troubleshoot and support technologies such as MAC OS, Cisco, Microsoft Azure, and Microsoft Powershell. Understanding of the ITIL Framework. Holding certifications such as Microsoft MSCA or equivalent, ITIL Foundation V3/V4, and Comptia A+ or equivalent. Willingness to undertake further training to fulfill the requirements of the role. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy. Earn a referral bonus of £1,000 when you successfully refer a friend. Enjoy 25 days of annual leave plus public/bank holidays. Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.). Dress casually with our relaxed dress policy. Benefit from our company pension scheme . Relax in our breakout facilities . Participate in company social events . Take advantage of our annual leave purchase and sale scheme . And much more! Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow. I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge the status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are or their background can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a 'prefer not to say').
14/05/2025
Full time
Eligibility: Must be eligible for SC Clearance (must have lived in the UK for at least 5 years). At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high-performing individuals who thrive on thinking outside the box. Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience. If this sounds like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer-specific SLAs. Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. Previous Experience: You have experience within a 1st line IT service desk or a similar technical role. You have prior experience in troubleshooting and supporting technologies such as Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, and Enterprise Networking. You are willing to undertake government security clearance and counter-terrorism checks. You are familiar with software and technologies including the MS Office Suite and antivirus technologies. You have excellent written and verbal communication abilities. You can work effectively under pressure with competing priorities. You can work independently and prioritize your work to meet tight deadlines. You have the ability to communicate with and manage various stakeholders effectively. Previous experience within a 2nd line IT service desk or a similar technical role is a plus. Ability to troubleshoot and support technologies such as MAC OS, Cisco, Microsoft Azure, and Microsoft Powershell. Understanding of the ITIL Framework. Holding certifications such as Microsoft MSCA or equivalent, ITIL Foundation V3/V4, and Comptia A+ or equivalent. Willingness to undertake further training to fulfill the requirements of the role. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy. Earn a referral bonus of £1,000 when you successfully refer a friend. Enjoy 25 days of annual leave plus public/bank holidays. Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.). Dress casually with our relaxed dress policy. Benefit from our company pension scheme . Relax in our breakout facilities . Participate in company social events . Take advantage of our annual leave purchase and sale scheme . And much more! Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow. I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge the status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are or their background can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a 'prefer not to say').
Infrastructure Engineer Location: London (City) / Hybrid working (2 days in office per week) Are you an IT Support Analyst looking for progression into an Infrastructure Engineer role? Do you have experience with Networking, Infrastructure and Security? In this role at a leading consultancy firm, you'll be a key part of a collaborative, forward-thinking team, ensuring the reliability, security, and efficiency of their infrastructure-spanning cloud, on-premise systems, and collaboration tools. This is a hybrid role with flexibility to work from home 3 days a week, and occasional travel to their European offices. Key Responsibilities This role will cover a broad range of duties including maintaining Networks, Infrastructure and Security whilst also providing some user facing 2nd line support when required. You will be working as part of a small team supporting a number of offices across Europe in a role that will involve lots of projects. 3rd Line Infrastructure support Maintain physical and virtual environments (Windows & Linux) Administer VMware ESXi-based systems Oversee endpoint device deployment and laptop imaging Manage Meraki network devices (SD-WAN, Switches, Firewalls, Wi-Fi) Manage Microsoft Azure and Active Directory (cloud & on-prem) Security & Compliance Experience & Knowledge 2-3 years' experience in a similar infrastructure or 2nd line support role Proficient in Microsoft Active Directory and Windows Server (Apply online only Experience with Linux (beneficial) Experience with VMware and Meraki networking solutions Familiarity with Azure services Understanding of IT security tools and practices This role offers an abundance of training opportunities and a great bonus scheme. Please apply if you'd like to find out more!
13/05/2025
Full time
Infrastructure Engineer Location: London (City) / Hybrid working (2 days in office per week) Are you an IT Support Analyst looking for progression into an Infrastructure Engineer role? Do you have experience with Networking, Infrastructure and Security? In this role at a leading consultancy firm, you'll be a key part of a collaborative, forward-thinking team, ensuring the reliability, security, and efficiency of their infrastructure-spanning cloud, on-premise systems, and collaboration tools. This is a hybrid role with flexibility to work from home 3 days a week, and occasional travel to their European offices. Key Responsibilities This role will cover a broad range of duties including maintaining Networks, Infrastructure and Security whilst also providing some user facing 2nd line support when required. You will be working as part of a small team supporting a number of offices across Europe in a role that will involve lots of projects. 3rd Line Infrastructure support Maintain physical and virtual environments (Windows & Linux) Administer VMware ESXi-based systems Oversee endpoint device deployment and laptop imaging Manage Meraki network devices (SD-WAN, Switches, Firewalls, Wi-Fi) Manage Microsoft Azure and Active Directory (cloud & on-prem) Security & Compliance Experience & Knowledge 2-3 years' experience in a similar infrastructure or 2nd line support role Proficient in Microsoft Active Directory and Windows Server (Apply online only Experience with Linux (beneficial) Experience with VMware and Meraki networking solutions Familiarity with Azure services Understanding of IT security tools and practices This role offers an abundance of training opportunities and a great bonus scheme. Please apply if you'd like to find out more!
Infrastructure Engineer Location: Oxford / Hybrid working (2 days in office per week) Are you an IT Support Analyst looking for progression into an Infrastructure Engineer role? Do you have experience with Networking, Infrastructure and Security? In this role, you'll be a key part of a collaborative, forward-thinking team, ensuring the reliability, security, and efficiency of their infrastructure-spanning cloud, on-premise systems, and collaboration tools. This is a hybrid role with flexibility to work from home 3 days a week, and occasional travel to their European offices. Key Responsibilities This role will cover a broad range of duties including maintaining Networks, Infrastructure and Security whilst also providing some user facing 2nd line support when required. You will be working as part of a small team supporting a number of offices across Europe in a role that will involve lots of projects. 3rd Line Infrastructure support Maintain physical and virtual environments (Windows & Linux) Administer VMware ESXi-based systems Oversee endpoint device deployment and laptop imaging Manage Meraki network devices (SD-WAN, Switches, Firewalls, Wi-Fi) Manage Microsoft Azure and Active Directory (cloud & on-prem) Security & Compliance Experience & Knowledge 2-3 years' experience in a similar infrastructure or 2nd line support role Proficient in Microsoft Active Directory and Windows Server (Apply online only Experience with Linux (beneficial) Experience with VMware and Meraki networking solutions Familiarity with Azure services Understanding of IT security tools and practices This role offers an abundance of training opportunities and a great bonus scheme. Please apply if you'd like to find out more!
13/05/2025
Full time
Infrastructure Engineer Location: Oxford / Hybrid working (2 days in office per week) Are you an IT Support Analyst looking for progression into an Infrastructure Engineer role? Do you have experience with Networking, Infrastructure and Security? In this role, you'll be a key part of a collaborative, forward-thinking team, ensuring the reliability, security, and efficiency of their infrastructure-spanning cloud, on-premise systems, and collaboration tools. This is a hybrid role with flexibility to work from home 3 days a week, and occasional travel to their European offices. Key Responsibilities This role will cover a broad range of duties including maintaining Networks, Infrastructure and Security whilst also providing some user facing 2nd line support when required. You will be working as part of a small team supporting a number of offices across Europe in a role that will involve lots of projects. 3rd Line Infrastructure support Maintain physical and virtual environments (Windows & Linux) Administer VMware ESXi-based systems Oversee endpoint device deployment and laptop imaging Manage Meraki network devices (SD-WAN, Switches, Firewalls, Wi-Fi) Manage Microsoft Azure and Active Directory (cloud & on-prem) Security & Compliance Experience & Knowledge 2-3 years' experience in a similar infrastructure or 2nd line support role Proficient in Microsoft Active Directory and Windows Server (Apply online only Experience with Linux (beneficial) Experience with VMware and Meraki networking solutions Familiarity with Azure services Understanding of IT security tools and practices This role offers an abundance of training opportunities and a great bonus scheme. Please apply if you'd like to find out more!
Role: 2nd Line Support Location: South West - Hybrid / Remote (ad hoc visits to clients in South West area) Hours : Monday - Friday Pay: 28,000 - 32,000 per annum An excellent opportunity has arisen for a 2nd Line Support / Engineer to join one of our longstanding clients, an exciting company in the South West of England. This role will be remote with ad hoc visits to clients as and when needed, with some on call work being expected (shift allowance included). Benefits: The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community. The Requirements: Strong communication skills with a professional and approachable telephone manner. Proven ability to follow procedures while building trust and rapport with customers. Ability to stay composed and confident in challenging situations while working toward a resolution. Skilled in gathering relevant information, analysing issues, and taking swift, appropriate action. Highly organized, able to manage tasks and escalations efficiently while maintaining service excellence. Proficient in numeracy, written communication, and data entry with a high level of accuracy. A logical and methodical approach to problem-solving. The Role: Prioritising the customer experience in all aspects of our work. Managing incoming inquiries through phone, email, online portal, and live chat, ensuring timely responses within set targets. Identifying, logging, and resolving issues efficiently, including necessary escalations, while keeping customers updated. Coordinating on-site visits when remote resolution is not possible. Owning assigned cases from start to finish, even when delegating tasks, to uphold a high standard of customer satisfaction. Communicating effectively via the most suitable channels to resolve issues promptly and minimize delays. Collaborating with third-party providers when necessary to achieve case resolution. Ensuring all cases adhere to agreed service levels, proactively seeking senior engineer support as required. If you're keen to join an exceptional team who can offer flexible working then please apply to this 2nd Line Support / Engineer role below or call Jamie Watson (phone number removed) between 9:00am and 5:00pm.
13/05/2025
Full time
Role: 2nd Line Support Location: South West - Hybrid / Remote (ad hoc visits to clients in South West area) Hours : Monday - Friday Pay: 28,000 - 32,000 per annum An excellent opportunity has arisen for a 2nd Line Support / Engineer to join one of our longstanding clients, an exciting company in the South West of England. This role will be remote with ad hoc visits to clients as and when needed, with some on call work being expected (shift allowance included). Benefits: The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community. The Requirements: Strong communication skills with a professional and approachable telephone manner. Proven ability to follow procedures while building trust and rapport with customers. Ability to stay composed and confident in challenging situations while working toward a resolution. Skilled in gathering relevant information, analysing issues, and taking swift, appropriate action. Highly organized, able to manage tasks and escalations efficiently while maintaining service excellence. Proficient in numeracy, written communication, and data entry with a high level of accuracy. A logical and methodical approach to problem-solving. The Role: Prioritising the customer experience in all aspects of our work. Managing incoming inquiries through phone, email, online portal, and live chat, ensuring timely responses within set targets. Identifying, logging, and resolving issues efficiently, including necessary escalations, while keeping customers updated. Coordinating on-site visits when remote resolution is not possible. Owning assigned cases from start to finish, even when delegating tasks, to uphold a high standard of customer satisfaction. Communicating effectively via the most suitable channels to resolve issues promptly and minimize delays. Collaborating with third-party providers when necessary to achieve case resolution. Ensuring all cases adhere to agreed service levels, proactively seeking senior engineer support as required. If you're keen to join an exceptional team who can offer flexible working then please apply to this 2nd Line Support / Engineer role below or call Jamie Watson (phone number removed) between 9:00am and 5:00pm.
Are you an experienced IT professional looking to elevate your career in a dynamic and supportive environment? I'm working with a leading business in Southend that require a dedicated 2nd Line Support Engineer to join their team, on a permanent basis. This role offers a chance to apply your technical expertise and provides a pathway for significant career growth and skill enhancement. The successful candidate will be part of a busy Service Desk, where the ability to work efficiently under pressure and deliver exceptional customer service is prioritised. This role is ideal for someone who thrives in a fast-paced setting and is eager to take on new challenges. Key Responsibilities: - Provide 2nd line IT support: Resolve issues and ensure seamless IT operations. - Customer Engagement: Offer professional and effective support to customers. - Team Collaboration: Work with team members to manage and resolve Service Desk tickets. - System Administration: Maintain and administer Microsoft 365, AzureAD/EntraID, and Active Directory. - Windows Support: Support Windows 10 and 11 environments, ensuring systems are up-to-date and secure. - IP Networking: Manage tasks including DNS and DHCP configurations. - Virtualisation Tools: Utilise Hyper-V and VMware. - Email Systems: Administer Exchange Server to maintain robust email communication systems. - Service Desk Systems: Competence in using Service Desk ticketing systems. This role is an excellent fit for an IT professional who is passionate about technology and eager to develop their career. Please apply for more information.
13/05/2025
Full time
Are you an experienced IT professional looking to elevate your career in a dynamic and supportive environment? I'm working with a leading business in Southend that require a dedicated 2nd Line Support Engineer to join their team, on a permanent basis. This role offers a chance to apply your technical expertise and provides a pathway for significant career growth and skill enhancement. The successful candidate will be part of a busy Service Desk, where the ability to work efficiently under pressure and deliver exceptional customer service is prioritised. This role is ideal for someone who thrives in a fast-paced setting and is eager to take on new challenges. Key Responsibilities: - Provide 2nd line IT support: Resolve issues and ensure seamless IT operations. - Customer Engagement: Offer professional and effective support to customers. - Team Collaboration: Work with team members to manage and resolve Service Desk tickets. - System Administration: Maintain and administer Microsoft 365, AzureAD/EntraID, and Active Directory. - Windows Support: Support Windows 10 and 11 environments, ensuring systems are up-to-date and secure. - IP Networking: Manage tasks including DNS and DHCP configurations. - Virtualisation Tools: Utilise Hyper-V and VMware. - Email Systems: Administer Exchange Server to maintain robust email communication systems. - Service Desk Systems: Competence in using Service Desk ticketing systems. This role is an excellent fit for an IT professional who is passionate about technology and eager to develop their career. Please apply for more information.
We are seeking an experienced and dynamic Second Line Engineer to join the helpdesk team. This role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. You will also be responsible for remediating vulnerabilities and applying security configurations. The job holder is a direct escalation path within the helpdesk team. You will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Key Responsibilities Handle escalated issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer when escalating issues, providing all necessary details to facilitate fast resolution. perform root cause analysis on recurring or complex issues to prevent future occurrences. Provide reports and documentation on findings to management and other teams for further review or corrective action. Ensure that all incidents and requests are handled in accordance with established SLAs. Follow compliance, security, and quality assurance guidelines during troubleshooting and system changes. Required Skills and Experience Customer focused and have a genuine desire to provide a quality service. Confident and highly motivated individual. Excellent written and verbal communication skills. A team player who is able to contribute to a collaborative working environment Actively seeks to share information in order to improve quality performance An understanding of ITIL and Cyber Essentials frameworks. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune. Management of Azure resources such as Azure Session Desktops and Azure files. Windows Server administration including Active Directory, Group Policy, DHCP and DNS. Solid understanding of network infrastructure, including DNS, Wi-Fi, VLANs, and VPNs, with an ability to troubleshoot connectivity issues. Experience with VOIP technologies, particularly Microsoft Teams telephony, and its integration within the MSP environment.
13/05/2025
Full time
We are seeking an experienced and dynamic Second Line Engineer to join the helpdesk team. This role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. You will also be responsible for remediating vulnerabilities and applying security configurations. The job holder is a direct escalation path within the helpdesk team. You will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Key Responsibilities Handle escalated issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer when escalating issues, providing all necessary details to facilitate fast resolution. perform root cause analysis on recurring or complex issues to prevent future occurrences. Provide reports and documentation on findings to management and other teams for further review or corrective action. Ensure that all incidents and requests are handled in accordance with established SLAs. Follow compliance, security, and quality assurance guidelines during troubleshooting and system changes. Required Skills and Experience Customer focused and have a genuine desire to provide a quality service. Confident and highly motivated individual. Excellent written and verbal communication skills. A team player who is able to contribute to a collaborative working environment Actively seeks to share information in order to improve quality performance An understanding of ITIL and Cyber Essentials frameworks. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune. Management of Azure resources such as Azure Session Desktops and Azure files. Windows Server administration including Active Directory, Group Policy, DHCP and DNS. Solid understanding of network infrastructure, including DNS, Wi-Fi, VLANs, and VPNs, with an ability to troubleshoot connectivity issues. Experience with VOIP technologies, particularly Microsoft Teams telephony, and its integration within the MSP environment.
CBSbutler Holdings Limited trading as CBSbutler
Bracknell, Berkshire
We are looking for 2nd Line SD-WAN Support Engineer based in Bracknell. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between 28K - 34K + Shift Allowance. This role requires full-time on-site and SC Clearance. You will be providing direct 2nd line technical support for my client's SD-WAN services. Responsibilities include: - Monitor and manage network events via orchestrator tools. - Provide proactive network support and incident diagnosis. - Develop knowledge articles and share expertise within the team. - Contribute to continual service improvement and performance optimization. - Handle customer escalations, perform remote diagnostics, and implement approved changes. Skills and Experience: - Solid understanding of network protocols and concepts. - Experience with Cisco SD-WAN (vManage, LiveNX, Elastic monitoring tools). - Familiarity with MS Service Centre Support tools. - Working knowledge of Cisco technologies, including routing and IP protocols. - Experience supporting Windows and Linux platforms, including patching and maintenance. - Awareness of cybersecurity practices and security monitoring in operational environments. - Experience in WAN support This role requires SC Clearance, so you would need to either hold active SC Clearance or be eligible for Clearance - Sole British nationality is essential for this role due to the nature of the projects. Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
13/05/2025
Full time
We are looking for 2nd Line SD-WAN Support Engineer based in Bracknell. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between 28K - 34K + Shift Allowance. This role requires full-time on-site and SC Clearance. You will be providing direct 2nd line technical support for my client's SD-WAN services. Responsibilities include: - Monitor and manage network events via orchestrator tools. - Provide proactive network support and incident diagnosis. - Develop knowledge articles and share expertise within the team. - Contribute to continual service improvement and performance optimization. - Handle customer escalations, perform remote diagnostics, and implement approved changes. Skills and Experience: - Solid understanding of network protocols and concepts. - Experience with Cisco SD-WAN (vManage, LiveNX, Elastic monitoring tools). - Familiarity with MS Service Centre Support tools. - Working knowledge of Cisco technologies, including routing and IP protocols. - Experience supporting Windows and Linux platforms, including patching and maintenance. - Awareness of cybersecurity practices and security monitoring in operational environments. - Experience in WAN support This role requires SC Clearance, so you would need to either hold active SC Clearance or be eligible for Clearance - Sole British nationality is essential for this role due to the nature of the projects. Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
Role: 3rd Line IT Support Engineer - Dynamic MSP Salary: 40,000 Location: Birmingham (Hybrid) Are you a seasoned 3rd Line IT Support professional looking to elevate your career within an energetic and supportive environment? We are seeking someone with strong experience, particularly within Managed Services Provider (MSP) settings, ready for the challenge of ensuring our advanced systems run smoothly. With hybrid working options available and a competitive salary on offer, this permanent position based in Birmingham is not just another job; it's the leap forward you've been waiting for. In this critical role at our client's innovative company: - You will utilize your proven expertise handling complex support queries that escalate beyond 2nd line. - Your ability to troubleshoot under pressure will be essential as we rely on maintaining robust uptime rates. - Being familiar with high-level configurations means you'll efficiently resolve issues while minimizing disruption. - assist in project based work such as migrations, server builds, network deployments and more The ideal candidate brings: - Demonstrable depth of knowledge from previous roles supporting diverse technologies at a third-line level - An understanding of how vital their work is when operating across various functions - providing both user support and contributing technical insights towards strategic initiatives While specific qualifications aren't stipulated here, substantial real-world problem-solving experiences have equipped you well. If all these resonate strongly with who you are professionally-let us help steer your journey forwards into rewarding terrains where every day presents fresh challenges matched by equally refreshing rewards. To apply, please send an up-to-date CV to be considered jordan com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
13/05/2025
Full time
Role: 3rd Line IT Support Engineer - Dynamic MSP Salary: 40,000 Location: Birmingham (Hybrid) Are you a seasoned 3rd Line IT Support professional looking to elevate your career within an energetic and supportive environment? We are seeking someone with strong experience, particularly within Managed Services Provider (MSP) settings, ready for the challenge of ensuring our advanced systems run smoothly. With hybrid working options available and a competitive salary on offer, this permanent position based in Birmingham is not just another job; it's the leap forward you've been waiting for. In this critical role at our client's innovative company: - You will utilize your proven expertise handling complex support queries that escalate beyond 2nd line. - Your ability to troubleshoot under pressure will be essential as we rely on maintaining robust uptime rates. - Being familiar with high-level configurations means you'll efficiently resolve issues while minimizing disruption. - assist in project based work such as migrations, server builds, network deployments and more The ideal candidate brings: - Demonstrable depth of knowledge from previous roles supporting diverse technologies at a third-line level - An understanding of how vital their work is when operating across various functions - providing both user support and contributing technical insights towards strategic initiatives While specific qualifications aren't stipulated here, substantial real-world problem-solving experiences have equipped you well. If all these resonate strongly with who you are professionally-let us help steer your journey forwards into rewarding terrains where every day presents fresh challenges matched by equally refreshing rewards. To apply, please send an up-to-date CV to be considered jordan com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jobs - Frequently Asked Questions
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