15 jobs found

Role: 2nd Line Support Engineer Location: Derby Salary: 30,000 Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team that delivers top-tier IT solutions to a diverse range of clients. What You'll Do: Provide remote and onsite IT support to clients Troubleshoot and resolve hardware, software, and network issues Manage and maintain IT infrastructure, including servers and cloud services Deploy and configure new hardware and software solutions Assist with cybersecurity measures and best practices Work with senior engineers on complex technical projects Deliver excellent customer service and ensure timely resolution of issues What We're Looking For: Proven experience in IT support or helpdesk roles (preferably in an MSP environment) Strong knowledge of Windows, macOS, and common business applications Familiarity with Microsoft 365, Active Directory, networking, and cloud technologies Excellent troubleshooting skills and a proactive mindset Ability to multitask and prioritize in a fast-paced environment Great communication and customer service skills Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus What We Offer: Competitive salary and benefits package Career growth opportunities and certifications Hands-on experience with cutting-edge IT solutions A supportive and collaborative team environment Ready to take your IT career to the next level? Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

2nd Line Engineer 28,000 to 34,000 Hitchin, Hybrid-Working Driving License is Essential Working for a leading Managed Service Provider (MSP) that delivers a high quality IT Service to its client base, you will be responsible for the day-to-day running of all IT systems and networks, whilst performing regular checks to ensure the smooth functioning of such systems. You will also be responsible for improving current services and deploying new technologies. Key Skills: 2 years experience as an IT Support Engineer or similar role, preferably within an internal environment. Strong knowledge of Windows operating systems. Experience with networking technologies (LAN, WAN, VPN, firewalls). Familiarity with cloud services such as Microsoft 365 and Azure. Excellent troubleshooting skills and attention to detail. Ability to manage multiple support requests and prioritise tasks effectively. Strong communication and customer service skills. If you have the above and want to be considered for this opportunity, apply here now!

Are you an experienced IT professional looking to take full ownership of an internal IT environment? My client, a well-established food production company in Edinburgh, is seeking a Senior IT Engineer to manage and maintain their on-site infrastructure. This is a sole IT role on-site, where you'll handle 2nd and 3rd line issues, oversee business-as-usual operations, and lead IT projects, while a Managed Service Provider (MSP) supports 1st line tickets remotely. This is a fantastic opportunity to shape IT operations in a fast-paced manufacturing environment. Senior IT Engineer Edinburgh/Onsite 35,000 - 42,000 Daily Duties: Managing on-site infrastructure, ensuring reliability and performance. Handling 2nd and 3rd line escalations, working on more complex technical issues. Leading IT projects, including system upgrades, migrations, and network improvements. Collaborating with external MSPs for 1st line ticket resolution and escalations. Ensuring cybersecurity best practices and compliance with industry standards. Maintaining IT documentation and disaster recovery procedures. Supporting hardware and software troubleshooting across production and office environments. Identifying and implementing process improvements to enhance IT efficiency. Tech Stack: Operating Systems: Windows Server, Windows 10/11. Cloud Services: Microsoft 365, Azure AD. Networking: VLANs, Firewalls, Switches (Cisco, Ubiquiti). Virtualization: VMware, Hyper-V. Security & Backups: Veeam, Endpoint Security Solutions. Hardware: Servers, Workstations, Printers, Production IT Equipment. Company Benefits: 10% Pension Contribution - Secure your future with a generous employer pension scheme. Private Healthcare - Comprehensive medical coverage for peace of mind. Sick Pay - Financial support during unexpected health-related absences. Cycle-to-Work Scheme - Promote a healthy lifestyle with subsidized bike purchases. Free Parking - Convenient on-site parking for stress-free commutes. Life Insurance - Providing added financial security for you and your loved ones. Training & Development - Ongoing investment in your professional growth. If you're looking for a senior role where you can make a real impact, take ownership of IT operations, and work in a supportive industry, this could be the perfect opportunity for you! If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Are you an experienced IT professional looking to take full ownership of an internal IT environment? My client, a well-established food production company in Middlesbrough, is seeking a Senior IT Engineer to manage and maintain their on-site infrastructure. This is a sole IT role on-site, where you'll handle 2nd and 3rd line issues, oversee business-as-usual operations, and lead IT projects, while a Managed Service Provider (MSP) supports 1st line tickets remotely. This is a fantastic opportunity to shape IT operations in a fast-paced manufacturing environment. Senior IT Engineer Middlesbrough/Onsite 35,000 - 42,000 Daily Duties: Managing on-site infrastructure, ensuring reliability and performance. Handling 2nd and 3rd line escalations, working on more complex technical issues. Leading IT projects, including system upgrades, migrations, and network improvements. Collaborating with external MSPs for 1st line ticket resolution and escalations. Ensuring cybersecurity best practices and compliance with industry standards. Maintaining IT documentation and disaster recovery procedures. Supporting hardware and software troubleshooting across production and office environments. Identifying and implementing process improvements to enhance IT efficiency. Tech Stack: Operating Systems: Windows Server, Windows 10/11. Cloud Services: Microsoft 365, Azure AD. Networking: VLANs, Firewalls, Switches (Cisco, Ubiquiti). Virtualization: VMware, Hyper-V. Security & Backups: Veeam, Endpoint Security Solutions. Hardware: Servers, Workstations, Printers, Production IT Equipment. Company Benefits: 10% Pension Contribution - Secure your future with a generous employer pension scheme. Private Healthcare - Comprehensive medical coverage for peace of mind. Sick Pay - Financial support during unexpected health-related absences. Cycle-to-Work Scheme - Promote a healthy lifestyle with subsidized bike purchases. Free Parking - Convenient on-site parking for stress-free commutes. Life Insurance - Providing added financial security for you and your loved ones. Training & Development - Ongoing investment in your professional growth. If you're looking for a senior role where you can make a real impact, take ownership of IT operations, and work in a supportive industry, this could be the perfect opportunity for you! For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

IT Support Team Leader Derby Permanent £35,000 - £40,000 (DOE) IT Support Team Leader needed for a permanent position in Derby . Start ideally April/May 2025. A chance to join an established IT Management Services provider (MSP) looking for a 'hands on' IT Team Leader to manage a small team of IT Support Engineers. Must be willing to participate in the on-call team shift rota typically one Saturday per month. Working from the Derby office 4 days/week with the option to work 1 day/week remotely from home (WFH): Leading, mentoring + coaching a small team of 1st/2nd Line IT Support Engineers. Supporting a range of customer IT environments including: IT infrastructure, MS 365, Windows, Servers, Desktops, Storage, Networks, Data, Switches, Routers, Telephony, Applications, SaaS/PaaS/laaS, Printers, Linux, Cloud (AWS/Azure). Trouble-shooting, diagnosing + resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers. Ensuring consistently high standards of customer satisfaction + delivering to agreed service levels (SLAs). Supporting IT projects including installations, upgrades + migrations. Must hold a full UK Driving Licence + have your own vehicle. Any experience of working for IT Managed Service Providers or IT Support businesses would be helpful. An IT Certification would be advantageous: MCP, MCSA, MCSE, CCNA, CCNP, ITIL, ITSM, CompTIA. Benefits: £35-40k Salary (DOE) + 24 Days Holiday + BHs + day off on your Birthday + Hybrid (1 day/week WFH) + Overtime/On-Call Pay (x1.5T) + Health Care + Pension + Training & Career Development + More.

Job Title: 2nd Line Support Engineer Location: Milton Keynes (full-time onsite) S alary: 32,000 - 35,000 DOE + Benefits About the Role We are working with a well-established and rapidly growing Managed Service Provider (MSP) based in Milton Keynes who are looking for a proactive and technically skilled 2nd Line Support Engineer to join their dynamic support team. This is an exciting opportunity to work with a diverse range of clients across multiple sectors, supporting cutting-edge technologies in a fast-paced, service-driven environment. Key Responsibilities Provide 2nd line technical support to a broad client base across Microsoft and cloud-based environments. Diagnose and resolve hardware, software, and networking issues escalated from 1st line. Monitor and maintain client systems using RMM tools, ensuring performance and uptime. Escalate complex issues to 3rd line where necessary, providing detailed documentation and diagnostics. Deliver excellent customer service, maintaining clear communication with clients throughout issue resolution. Participate in project work, including infrastructure upgrades, migrations, and cloud adoption initiatives. Maintain accurate records in the ticketing system and create/update technical documentation. Technical Skills & Experience Required Minimum 2 years' experience in a 2nd line support role within an MSP environment (preferred). Strong knowledge of: Windows Server 2016/2019/2022 Microsoft 365, Exchange Online, and Teams Active Directory, Group Policy, DNS/DHCP Azure/Azure AD (basic to intermediate level) Networking fundamentals - VLANs, firewalls, VPNs Remote desktop services and virtualization (e.g., Hyper-V, VMware) Experience with RMM tools and professional service automation (PSA) systems. Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL) are advantageous. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: Tier 2 Service Engineer Location: Chorley - 5 days per week (hybrid rota) Salary: 32,000 - 36,000 Benefits: 25 days plus bank holidays About the Role: We are seeking a highly skilled Tier 2 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing advanced technical support to clients. Working in a fast-paced Managed Service Provider (MSP) environment, you will be responsible for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients. Hybrid Rota (3 x different weekly shifts) - Office =8:00am - 4:30pm - Office = 8:45am - 5:30pm - Work from home = 13:00pm - 21:00pm (Mon-Thurs) 9:00am - 13:00pm (Friday) Key Responsibilities: Technical Support & Troubleshooting Manage and resolve escalated tickets from Tier 1, covering servers, networking, and business-critical applications. Diagnose and resolve issues involving Windows Server, Office 365, Exchange, vitalisation (VMware, Hyper-V), and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs. Incident & Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. Work with Tier 3 engineers for root cause analysis and long-term solutions. Participate in an On-Call Rota for out-of-hours incident response. System Maintenance & Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor system alerts and mitigate risks. Project Support Assist with IT infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration. Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery. Documentation & Knowledge Sharing Maintain and update technical documentation, SOPs, and knowledge base articles. Provide technical guidance and mentorship to Tier 1 engineers. Collaboration & Development Work closely with Tier 3 engineers to resolve advanced issues and contribute to long-term IT strategy. Stay up to date with emerging technologies and participate in training programs to develop your skills. Key Skills & Experience: Essential: Strong experience with Windows Server (2012, 2016, 2019), Active Directory, DNS, DHCP, and Group Policy. Advanced knowledge of Office 365 administration (Exchange Online, SharePoint, Teams, OneDrive). Experience in vitalisation platforms (VMware, Hyper-V). Networking expertise: TCP/IP, VLANs, routing, firewalls (SonicWall, Cisco, Fortinet), VPNs. Experience with Microsoft Azure and/or AWS. Strong analytical and problem-solving skills. Excellent communication skills, able to explain technical concepts clearly. Ability to prioritize and manage multiple incidents efficiently. Desirable: Experience with IT security best practices, firewall configurations, MFA, and anti-virus solutions. Knowledge of PowerShell scripting and automation tools. Familiarity with ITSM platforms (e.g., HaloPSA, ConnectWise, Autotask). Awareness of compliance standards (e.g., GDPR, ISO 27001). Relevant industry certifications: Microsoft Certified: Azure Administrator, MCSA, CompTIA Network+, Cisco CCNA, ITIL Foundation. Why Join Us? Opportunity to work in a dynamic MSP environment with a variety of projects and clients. Career progression into specialised roles (Networking, Cybersecurity, Cloud Infrastructure) or Tier 3 Engineering. Training and development opportunities to enhance your technical expertise. Competitive salary and benefits package. If you are passionate about IT, have a strong technical background, and are looking to take the next step in your career, we want to hear from you! Apply today!

2nd Line Support Engineer - Sevenoaks, Kent - £35,000 + Excellent benefits & career development Overview: An excellent opportunity has arisen with a leading Managed Service Provider (MSP) based in Kent for a 2nd Line Support Engineer. You will play a crucial role in delivering exceptional IT support services to the company s clients remotely from their offices, and onsite when required. You will work closely with the clients to address their IT needs, troubleshoot technical issues, and provide proactive solutions to ensure the smooth operation of their IT systems. Role & Responsibilities: Provide second line technical support to clients via phone, email, or on-site visits. Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, servers, and network infrastructure. Install, configure, and maintain operating systems and software applications. Perform hardware and software upgrades as needed. Collaborate with the service desk team to ensure timely resolution of client issues. Document and maintain accurate records of client requests and resolutions in our ticketing system. Assist in the implementation of IT projects, including network upgrades, cloud migrations, and cybersecurity initiatives. Conduct regular system maintenance and health checks to proactively identify and address potential issues. Stay current with industry trends and emerging technologies to provide valuable insights and recommendations to clients. Provide excellent customer service and maintain a positive client relationship. Essential Skills & Experience: Previous experience in IT Support/Helpdesk Role. Strong knowledge of Windows operating systems. Proficiency in troubleshooting hardware and software issues. Familiarity with networking concepts and protocols. Intermediate level of experience in Microsoft 365 and Entra ID required. At least 2 years experience with Microsoft 365 & Azure preferred. Experience with VoIP Phone system preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Desirable: Knowledge of Mac operating systems desirable. Experience working for an MSP. Relevant certifications such as CompTIA A+, Network+, MS900, AZ-900 or SC-900. Package: £27,500 - £35,000 Subject to experience/skills. Overtime available. 20 days holiday (increasing each year to 25 days) plus bank holidays. Company Social Events. Health Care Membership. Pension Scheme. Use of company vehicles. Free Parking. Sick Pay.

2nd Line Support Engineer - Service Desk - Plymouth Onsite work Full driving license is required for this role Salary up to 32.5k 2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team in a unique split-role position. This role is divided equally between onsite and multiple client sites. This is an excellent opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or for an experienced MSP engineer seeking their next challenge with a leading regional provider. In this role, you'll work with a diverse range of technologies, clients, and security-focused environments, enhancing your technical expertise, problem-solving abilities, and client engagement skills. Key skills and responsibilities, Provide Second Line technical support across desktops, servers, networks, and cloud services. Deliver on-site support for a high-security client, ensuring strict compliance with security policies. Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person. Support Microsoft 365, Windows Server, and networking technologies. Proven experience in Second Line IT Support. Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD). Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN). Hands-on experience with Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management). Excellent communication skills with the ability to engage professionally with clients. A full driving licence (client site visits required). Eligibility to obtain Security Clearance (SC level or higher) Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy

IT Support Engineer - Microsoft Office Top opportunity for an IT Support Analyst to join a rapidly growing IT MSP based in the picturesque Northamptonshire countryside. As a 1st Line and 2nd Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services. Working from beautiful offices you will benefit from a hybrid home working split and a great company culture. It's an excellent environment for technical development and progression and a chance to further develop your skills around - Microsoft Office 365, Windows 10, Cloud technologies and more. Sponsored vendor training available. Role/ Responsibilities The ideal 1st Line and 2nd Line Support Engineers will have experience of troubleshooting and issue resolution and be able to communicate with the end user at all levels of understanding and status. If the issue is more serious and complex, you will support the customer through the Support Team process and make sure you bring more senior colleagues to help. To ensure that all support calls undertaken are correctly recorded on the ICT helpdesk system, with their solutions and are promptly actioned and recorded within required SLA's. Maintenance of ICT suites, PCs and other equipment that the ICT Support Team is responsible for Ensuring that ICT Support requests are dealt with promptly, and are either resolved or escalated to the appropriate level Technical skills should include good all-round IT skills, experience of Windows 7 and later the Microsoft Office suite of Word, Excel, PowerPoint along with Office 365. Desirable skills would be basic SQL skills, SharePoint and Cisco CCNA Must have worked in an IT Helpdesk type environment before and hold a full driving licence. Experience/qualifications Maths and English C and above Good Communication skills and have a clear telephone voice Troubleshooting & Issue Resolution System Implementation Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+

1st / 2nd Line IT Support Engineer Location : London Euston Salary: £20,000 - 24,000 We are looking to add a 2nd Line IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile transport client. You will have the opportunity to be part of a growing 1st and 2nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 16 months. Responsibilities: Onsite escalation point for both users and client IT members Assisting Operational Delivery Manager with monitoring of ticket management across the team Provide 2nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1st line support also required via a "Tech Hub" facility Manage the incident and request queues for EUC, sharing workload amongst the team Create and maintain high quality technical documentation and provide accurate customer specific reports Essential Skills: Expert working knowledge of Microsoft Window 10 desktop operating systems Experience of managing Microsoft Active Directory Competent with Microsoft server operating systems An solid appreciation of application and OS deployment mechanisms Nice to haves: Knowledge of Cloud storage solutions, Sharepoint, Box, etc. Agile working environment experience Achieved, or be working towards, an MCSE MCITP qualification in Windows 10 Desktop Administration Experience of Mac OS and iOS devices This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level. Send your CV to Dan Rodrigues or call us on for a confidential chat on why this role and company is going to make you an absolute 2nd Line guru! This site is based near London Euston station but will be remote with site visits.

2nd Line Engineer £23,000 - £28,000 If you have experience working within a service desk, resolving escalated queries then this role could be for you. I am looking for 2nd line engineers to join a busy MSP client of mine to deal with the queries passed on via 1st line support. The type of problems will require you to communicate with customers and inform them of time scales to the solution to be made. The role: Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Implement and support disaster recovery solutions. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. IT support relating to technical issues involving Microsoft's core business applications including cloud applications, as well as virtual environments built on Citrix, Microsoft, and VMware. Identify and diagnose issues and problems Categorise and record reported queries and provide solutions Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Identify and initiate continual service improvement Adhere and contribute to knowledge creation and maintenance Develop and implement effective processes and procedures to ensure consistent delivery of service and support Essential Skills Required: Virtualisation - VMware and Hyper-v hands on experience VoIP Windows Server Configuration up to WServer 2019 Routers and switches ideally within Cisco Implement and support disaster recovery solutions. Hands on MSP experience Citrix Ability to resolve multiple tickets efficiently Desirable Skills MS-100 AZ-900 A+ Network + CCNA ITiL V4 This is a great role for someone looking to move from 2nd to 3rd line engineer level as the technology exposure you will gain will give you the chance to be proactive. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

This role is for an award-winning technology services company based in Bedford but working across the UK. They have been going since 2006 with an established growth record, fantastic clients and an excellent working environment. You will be a 2nd line service desk engineer working on their Central service desk. Your role will be to provide 2nd line technical support to some of their key clients. To maintain a high degree of client service ensuring responses are accurate. As an initial point of escalation for the 1st line team, you will be required to take escalations, fully understand the problem and resolve within agreed SLAs. You will be a dedicated and experienced IT Support engineer with 2 or more years' experience ideally working for an MSP Technical Skills Required: Windows Desktop (7,8.1,10) - Good understanding of PC hardware set-up and configuration - Knowledge of Cloud storage solutions, OneDrive, SharePoint, DropBox, etc... - Advanced Windows 10 Desktop Administration - Application and OS deployment Windows Server (2012 R2, 2016, 2019, Hyper V) - Good working knowledge of Active Directory, Group Policies, Terminal Services and DHCP, AD Domain services, MFA Server and SSO - Proactive server monitoring and reporting - Backup monitoring and reporting Office 365 - 365 Maintenance, Configuration, Changes (adds/removes/password resets/migrations) - Deep expertise in SharePoint online and teams online - Strong understanding and capability using PowerShell relating to Office 365 services and Azure AD. Ability to automate and standardise configurations by script Networking - Understanding of networking and troubleshooting - Basic understanding of IP addresses, DNS and what makes up an IT network - Diagnosing internet connection issues - Diagnosing Wi-Fi issues and performing Wi-Fi Surveys - Basic Firewall configuration and troubleshooting Printers - Understanding of printer errors, printer configurations, including reinstalling drivers and changing printer options within Windows The Candidate. They expect you to: - Exceed SLAs and ensure the 30 minute call back guarantee is maintained - Manage onboardings of clients and their teams - Achieve consistent 5 star on all Customer satisfaction surveys - Follow established escalation process for critical or high priority issues as identified onsite - Refer to internal knowledgebase, assets, internal/external resources to provide accurate solution - Produce and keep up to date documentation on client's systems - Flexible approach to work - Floor walk and assist the 1st line team - Produce weekly playbooks and report to senior management team - Mentor 1st line engineers Company benefits: - 28 Days annual leave plus 1 day, 2 weeks either side of your Birthday - Contributory pension scheme - Great working environment with friendly team - Employee share ownership scheme - High performance computers for all employees - Receive up to 10 days of relevant training per year

Transition Partners are delighted to partner with a well-established managed service provider who is on the lookout for a 2nd Line Service Desk Engineer to join their diverse and growing team. Are you looking for an opportunity to join a well-respected managed service provider that is proud of its Yorkshire heritage and takes pride in rewarding its employees for their commitment and dedication? Do you possess a can-do attitude, excellent attention to detail and consider yourself a problem solver? Are you passionate about the evolving world of tech and keen to develop your skills? Responsibilities will include: Managing the ticket desk queue Providing excellent customer service to clients Building long-lasting relationships with existing clients and new Handling escalations and 2nd line issues Produce and maintain detailed documentation of customer networks Skills needed: A proven track record of working in a busy technical environment Windows Server 2012r2, 2016, 2019 Managed Switches (Aruba, Unifi) Firewalls (SonicWall, Unifi, Draytek) TCP/IP, DHCP, DNS, VLAN/Routing PRTG Network Monitoring Cloud Hosting Technologies (Azure/AWS) NAS Storage (QNAP, Synology) Office 365/SharePoint - Migrations/automation and integration/day to day management Network Security - SSL/Antivirus/Email Gateway Backups & Disaster Recovery - Veeam/MSP360 Knowledge of VOIP Strong knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software Broad knowledge & experience of "day to day" IT Support Issues and the aptitude to use past experiences to support Service Desk with any range of issues. What they can offer: A diverse and fantastic culture Professional and personal development 25 days holiday A day off for your birthday Annual bonus Free parking Pension scheme Healthcare and wellbeing scheme Expiry Date; 16/10/2021 Unfortunately, we may struggle to respond to every applicant. Transition Partners get a high response rate on their advertisements and will be in touch if they feel your candidature is suitable for the advertised vacancy. We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held.

2nd Line Engineer - Service Desk - Desktop Support - Virtualisation - Azure - Cloud - Active Directory - VMWare - Firewall - Switches - MCSE - Desktop - Office365 - Networking - 2nd line support - Windows - Group Policy - Infrastructure A career development opportunity for a Service Desk engineer to join a growing MSP in Central London. As a 2nd Line Engineer you'll join a team of around 15 colleagues in a team focussed on a specific group of customers. The 2nd Line Engineer role resolves and troubleshoots problems that have been escalated by the 1st line engineers. You'll gain exposure to a range of technologies, including project-based work such as virtualisation and cloud migrations. There's great career progression opportunities such as to third line engineer / senior technical consultant role or into management as a service desk manager or service desk team leader. Professional development is supported through 5 days paid study leave in addition to 22 days holiday. You'll also benefit from a stakeholder pension. Key Skills 1st or 2nd line service desk / desktop support experience Fully proficient with Windows 10, Active Directory and Office 365 Strong troubleshooting skills We are an equal opportunities employment business and agency working on behalf of our clients and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.