We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
18/12/2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
27/02/2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
This is a fantastic opportunity for an experienced Senior IT Operations Engineer to join a thriving business within the FMCG space as they continue to expand their Birmingham site following further investment. You will join an established IT team, taking responsibility for both 2nd and 3rd Line support, as well as a strong focus on project-based work in a Microsoft environment, with a central focus on SQL. Client Details Michael Page are proud to be partnered with a leading FMCG business renowned for their high-quality products provided to a range of long-standing customers. With an established hub in Birmingham, which is made up of their central functions, including Finance, Marketing, HR and IT, they have developed an excellent culture of collaborative teamwork that has cultivated a truly meritocratic environment. The business are family-owned, and have a proud history of being a genuine national market leader, as well as having a strong influence in the local area. Due to their continued expansion, they are now recruiting several roles, including a Senior IT Operations Engineer to join the team at their Birmingham site. Description As the successful candidate for the Senior IT Operations Engineer position, you will cover a wide array of hands-on responsibilities, helping manage the company's infrastructure, including servers, networking and storage, as well as overlapping into elements of IT strategy. Your technology exposure will include management of an on-premise server estate, covering Windows Server and VMWare virtualisation. You will support and enhance the company's central ERP system, as well as support and maintenance of the SQL Server database. In addition to the project focus of the role, you will also act as an escalation point from a support perspective, providing 2nd and 3rd Line support to the company userbase. Working closely with the IT Manager, you will have input into cyber security measures, ensuring that company data and systems are best-positioned against threats and breaches. You will work closely with external third-party vendors, helping ensure a high-level of IT service is consistently being delivered across the organisation. The role will be hands-on and on-site, so you will ideally be based within a commutable proximity of Birmingham, and drive. Given the nature of IT, there is a requirement to be available for out-of-hours work, where on-site work may be required once every 2-3 months. Profile A successful candidate for the Senior IT Operations Engineer position, you will have at least 3 years commercial experience at a 3rd Line level in the following areas: Essential: Windows Server VMWare Office365 SQL Desirable: Azure Microsoft Dynamics NAV Cyber Essentials WMS Job Offer Starting salary package between 45,000 - 50,000 per annum. Opportunity to work in a diverse and inclusive environment. Generous corporate benefits. If you are an experienced Senior IT Operations Engineer based in Birmingham seeking a new challenge in a rewarding environment, we encourage you to apply for this position.
19/04/2025
Full time
This is a fantastic opportunity for an experienced Senior IT Operations Engineer to join a thriving business within the FMCG space as they continue to expand their Birmingham site following further investment. You will join an established IT team, taking responsibility for both 2nd and 3rd Line support, as well as a strong focus on project-based work in a Microsoft environment, with a central focus on SQL. Client Details Michael Page are proud to be partnered with a leading FMCG business renowned for their high-quality products provided to a range of long-standing customers. With an established hub in Birmingham, which is made up of their central functions, including Finance, Marketing, HR and IT, they have developed an excellent culture of collaborative teamwork that has cultivated a truly meritocratic environment. The business are family-owned, and have a proud history of being a genuine national market leader, as well as having a strong influence in the local area. Due to their continued expansion, they are now recruiting several roles, including a Senior IT Operations Engineer to join the team at their Birmingham site. Description As the successful candidate for the Senior IT Operations Engineer position, you will cover a wide array of hands-on responsibilities, helping manage the company's infrastructure, including servers, networking and storage, as well as overlapping into elements of IT strategy. Your technology exposure will include management of an on-premise server estate, covering Windows Server and VMWare virtualisation. You will support and enhance the company's central ERP system, as well as support and maintenance of the SQL Server database. In addition to the project focus of the role, you will also act as an escalation point from a support perspective, providing 2nd and 3rd Line support to the company userbase. Working closely with the IT Manager, you will have input into cyber security measures, ensuring that company data and systems are best-positioned against threats and breaches. You will work closely with external third-party vendors, helping ensure a high-level of IT service is consistently being delivered across the organisation. The role will be hands-on and on-site, so you will ideally be based within a commutable proximity of Birmingham, and drive. Given the nature of IT, there is a requirement to be available for out-of-hours work, where on-site work may be required once every 2-3 months. Profile A successful candidate for the Senior IT Operations Engineer position, you will have at least 3 years commercial experience at a 3rd Line level in the following areas: Essential: Windows Server VMWare Office365 SQL Desirable: Azure Microsoft Dynamics NAV Cyber Essentials WMS Job Offer Starting salary package between 45,000 - 50,000 per annum. Opportunity to work in a diverse and inclusive environment. Generous corporate benefits. If you are an experienced Senior IT Operations Engineer based in Birmingham seeking a new challenge in a rewarding environment, we encourage you to apply for this position.
SThree are pleased to announce we're recruiting for a talented Service Delivery Engineer (London) to join our excellent team in our office based in 8 Bishopsgate. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide onsite technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Be responsible for end-to-end ownership of incidents throughout their life cycle. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Efficiently and effectively investigate, diagnose, progress and action all operational events, alerts, and incidents to the agreed target, ensuring that issues are escalated where appropriate, communicated and recorded. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed in a timely manner. Liaise with 3rd party suppliers for escalation of production issues ensuring that they meet the terms and conditions of their defined service levels. Involvement in office setup, refurbishment and retirement of legacy technology. What skills and knowledge are we looking for? Demonstrate very good expertise in the following technologies, including current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage Experience with Microsoft Power Platform would be an advantage Proven experience in a corporate technology environment. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
19/04/2025
Full time
SThree are pleased to announce we're recruiting for a talented Service Delivery Engineer (London) to join our excellent team in our office based in 8 Bishopsgate. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide onsite technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Be responsible for end-to-end ownership of incidents throughout their life cycle. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Efficiently and effectively investigate, diagnose, progress and action all operational events, alerts, and incidents to the agreed target, ensuring that issues are escalated where appropriate, communicated and recorded. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed in a timely manner. Liaise with 3rd party suppliers for escalation of production issues ensuring that they meet the terms and conditions of their defined service levels. Involvement in office setup, refurbishment and retirement of legacy technology. What skills and knowledge are we looking for? Demonstrate very good expertise in the following technologies, including current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage Experience with Microsoft Power Platform would be an advantage Proven experience in a corporate technology environment. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
IT 2nd Line Support Engineer Oxfordshire - Hybrid 250pd - 300pd - PAYE / Inside IR35 3 Months with possible extension Role Purpose: To provide 2nd line support across a range of IT incidents and service requests, escalating issues outside of the scope of this role to 3rd line teams and managers accordingly. 2nd line engineers will also be expected to provide guidance and assistance to 1st line colleagues where required. 2nd line engineers should also expect to be involved in physical support requirements for infrastructure including acting as "smart hands", supporting AV issues and acting as a backfill for site engineers when needed. Operational Duties: Manage and resolve incidents and service requests escalated by 1st line engineers in a timely manner, further escalating to 3rd line support teams and/or 3rd party support providers where necessary. Provide solutions for business requests within the guidelines of IT best practice and security guideless. Assist with the installation, configuration, and maintenance of IT equipment and software and enterprise applications. Monitor system performance and proactively identify potential issues. Maintain accurate records of all support requests and resolutions using the company's ticketing system. Support VIP stakeholders as required Collaborate with other IT team members to implement and improve IT processes and procedures. Participate in IT projects and initiatives as required. Support additional service requirements where practicable and directed. Qualifications & Experience: Proven IT support experience - Essential Strong knowledge of Windows (inc. Active Directory), MacOS, Android and iOS operating systems configuration and management - Essential A working knowledge of cyber security principles and controls - Essential Experience with Network troubleshooting - Desired Experience with M365, Azure and EntraID - Desired Understanding of basic IT hardware including backend enterprise infrastructure - Desired Good communication (written and verbal) skills and demonstratable experience working with a wide range of stakeholders - Essential Ability to work independently and as part of a team. - Essential Excellent problem-solving skills and attention to detail. - Essential Alignment and understanding of the ITIL framework and ITIL best practice - Desired This job description is not exhaustive, and the job holder will be required to carry out from time-to-time tasks in addition to the above that will be both reasonable and within their capabilities. INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.
18/04/2025
Contractor
IT 2nd Line Support Engineer Oxfordshire - Hybrid 250pd - 300pd - PAYE / Inside IR35 3 Months with possible extension Role Purpose: To provide 2nd line support across a range of IT incidents and service requests, escalating issues outside of the scope of this role to 3rd line teams and managers accordingly. 2nd line engineers will also be expected to provide guidance and assistance to 1st line colleagues where required. 2nd line engineers should also expect to be involved in physical support requirements for infrastructure including acting as "smart hands", supporting AV issues and acting as a backfill for site engineers when needed. Operational Duties: Manage and resolve incidents and service requests escalated by 1st line engineers in a timely manner, further escalating to 3rd line support teams and/or 3rd party support providers where necessary. Provide solutions for business requests within the guidelines of IT best practice and security guideless. Assist with the installation, configuration, and maintenance of IT equipment and software and enterprise applications. Monitor system performance and proactively identify potential issues. Maintain accurate records of all support requests and resolutions using the company's ticketing system. Support VIP stakeholders as required Collaborate with other IT team members to implement and improve IT processes and procedures. Participate in IT projects and initiatives as required. Support additional service requirements where practicable and directed. Qualifications & Experience: Proven IT support experience - Essential Strong knowledge of Windows (inc. Active Directory), MacOS, Android and iOS operating systems configuration and management - Essential A working knowledge of cyber security principles and controls - Essential Experience with Network troubleshooting - Desired Experience with M365, Azure and EntraID - Desired Understanding of basic IT hardware including backend enterprise infrastructure - Desired Good communication (written and verbal) skills and demonstratable experience working with a wide range of stakeholders - Essential Ability to work independently and as part of a team. - Essential Excellent problem-solving skills and attention to detail. - Essential Alignment and understanding of the ITIL framework and ITIL best practice - Desired This job description is not exhaustive, and the job holder will be required to carry out from time-to-time tasks in addition to the above that will be both reasonable and within their capabilities. INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.
We re recruiting an IT Operations Team Leader to oversee NexSphere's 2nd and 3rd line support engineers, ensuring exceptional customer satisfaction and service delivery. You ll be responsible for ensuring that all agents adhere to organisational standards, maintain courteous and professional conduct, and meet their targets related to SLAs, customer satisfaction, and problem management. The role will also be pivotal in fostering successful relationships with customers and internal stakeholders within the NexSphere Group. It involves enhancing the service offering, driving service improvements, handling escalations related to service disruptions or performance issues, and leading critical incident management. Our successful candidate will have in depth knowledge of IT Systems and the ability to lead and motivate other IT professionals. You ll have extensive experience of working within an IT support role and working with IT helpdesk software. In return for your dedication, knowledge, and commitment, we re offering a competitive salary range of £44,000 - £50,000 p.a. (dependent upon experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Refer A Friend Scheme • Free access to BenefitHub an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits Interested? There s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). NexSphere Business Solutions is part of the Seetec Group an employee-owned organisation. We continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Hockley, Essex Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm Closing Date: 23 April 2025 Key Responsibilities: • Oversee the daily operations of the 2nd & 3rd Line IT Support Team. • Identify areas of service improvement by analysing performance and data. • Monitor and report on SLA s. • Take the lead in developing customer satisfaction metrics. • Responsible for the identification and creation of Knowledge Base articles based on incoming demand. • Work to drive reduction of incoming support calls based on trend analysis. • Lead, mentor and develop the team. Skills and Experience: • In depth knowledge of IT Systems and a comprehensive understanding of operating a service desk and their management systems. • Hold ITIL Foundation level accreditation or equivalent professional qualification. • Experience of project management. • Capability to work within relevant ICT related standards. • Ability to manage and motivate a team of IT professionals. • Experience of working for a Managed Service Provider. • Complaints handling, acted as point of escalation for vendors and commercial customers. • Ability to negotiate and liaise with both external and internal customers. • Ability to gather, analyse and assimilate information quickly. Additional Information: NexSphere Business Solutions (Part of the Seetec Group) is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us . Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
18/04/2025
Full time
We re recruiting an IT Operations Team Leader to oversee NexSphere's 2nd and 3rd line support engineers, ensuring exceptional customer satisfaction and service delivery. You ll be responsible for ensuring that all agents adhere to organisational standards, maintain courteous and professional conduct, and meet their targets related to SLAs, customer satisfaction, and problem management. The role will also be pivotal in fostering successful relationships with customers and internal stakeholders within the NexSphere Group. It involves enhancing the service offering, driving service improvements, handling escalations related to service disruptions or performance issues, and leading critical incident management. Our successful candidate will have in depth knowledge of IT Systems and the ability to lead and motivate other IT professionals. You ll have extensive experience of working within an IT support role and working with IT helpdesk software. In return for your dedication, knowledge, and commitment, we re offering a competitive salary range of £44,000 - £50,000 p.a. (dependent upon experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Refer A Friend Scheme • Free access to BenefitHub an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits Interested? There s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). NexSphere Business Solutions is part of the Seetec Group an employee-owned organisation. We continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Hockley, Essex Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm Closing Date: 23 April 2025 Key Responsibilities: • Oversee the daily operations of the 2nd & 3rd Line IT Support Team. • Identify areas of service improvement by analysing performance and data. • Monitor and report on SLA s. • Take the lead in developing customer satisfaction metrics. • Responsible for the identification and creation of Knowledge Base articles based on incoming demand. • Work to drive reduction of incoming support calls based on trend analysis. • Lead, mentor and develop the team. Skills and Experience: • In depth knowledge of IT Systems and a comprehensive understanding of operating a service desk and their management systems. • Hold ITIL Foundation level accreditation or equivalent professional qualification. • Experience of project management. • Capability to work within relevant ICT related standards. • Ability to manage and motivate a team of IT professionals. • Experience of working for a Managed Service Provider. • Complaints handling, acted as point of escalation for vendors and commercial customers. • Ability to negotiate and liaise with both external and internal customers. • Ability to gather, analyse and assimilate information quickly. Additional Information: NexSphere Business Solutions (Part of the Seetec Group) is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us . Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
IT Engineer Stone, Staffordshire Hybrid (2/3 days per week in the office) Competitive Salary (Enquire For Details) MERITUS are working with a growing Systems Integration Consultancy based in Stone, Staffordshire, they're looking for an experienced IT Engineer to join assisting on a variety of IT projects in addition to providing 2nd / 3rd line support to their growing team. This role is a great opportunity for an experienced 2nd line support engineer looking to move to a project / infrastructure engineering position. To be successful you will need strong experience supporting Windows desktop / server technologies (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). The role is based in Stone & they operate hybrid working with 2 / 3 days per week in the office. Responsibilities: Assisting in the delivery of IT projects (software / hardware updates, rollouts, server upgrades, migrations etc). Providing 2nd / 3rd line desktop / Infrastructure support on Windows based technologies (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). Adhering to agreed SLA's, escalating issues where appropriate. Skills Required: Experience supporting Windows Desktop / Server Infrastructure (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). Exposure to working on & delivering IT projects. Experience working within an ITIL based service desk environment. Basic Networking experience. Benefits: Competitive Salary (Enquire for details). 28 days holiday + bank holidays. 6.5% pension matched. Private medical insurance. Hybrid / flexible working options. Got your attention? If you believe that you have the skills and experience for the role then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Ryan Harris at MERITUS Talent.
18/04/2025
Full time
IT Engineer Stone, Staffordshire Hybrid (2/3 days per week in the office) Competitive Salary (Enquire For Details) MERITUS are working with a growing Systems Integration Consultancy based in Stone, Staffordshire, they're looking for an experienced IT Engineer to join assisting on a variety of IT projects in addition to providing 2nd / 3rd line support to their growing team. This role is a great opportunity for an experienced 2nd line support engineer looking to move to a project / infrastructure engineering position. To be successful you will need strong experience supporting Windows desktop / server technologies (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). The role is based in Stone & they operate hybrid working with 2 / 3 days per week in the office. Responsibilities: Assisting in the delivery of IT projects (software / hardware updates, rollouts, server upgrades, migrations etc). Providing 2nd / 3rd line desktop / Infrastructure support on Windows based technologies (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). Adhering to agreed SLA's, escalating issues where appropriate. Skills Required: Experience supporting Windows Desktop / Server Infrastructure (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). Exposure to working on & delivering IT projects. Experience working within an ITIL based service desk environment. Basic Networking experience. Benefits: Competitive Salary (Enquire for details). 28 days holiday + bank holidays. 6.5% pension matched. Private medical insurance. Hybrid / flexible working options. Got your attention? If you believe that you have the skills and experience for the role then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Ryan Harris at MERITUS Talent.
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
18/04/2025
Full time
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an experienced IT professional looking to take full ownership of an internal IT environment? My client, a well-established food production company in Edinburgh, is seeking a Senior IT Engineer to manage and maintain their on-site infrastructure. This is a sole IT role on-site, where you'll handle 2nd and 3rd line issues, oversee business-as-usual operations, and lead IT projects, while a Managed Service Provider (MSP) supports 1st line tickets remotely. This is a fantastic opportunity to shape IT operations in a fast-paced manufacturing environment. Senior IT Engineer Edinburgh/Onsite 35,000 - 42,000 Daily Duties: Managing on-site infrastructure, ensuring reliability and performance. Handling 2nd and 3rd line escalations, working on more complex technical issues. Leading IT projects, including system upgrades, migrations, and network improvements. Collaborating with external MSPs for 1st line ticket resolution and escalations. Ensuring cybersecurity best practices and compliance with industry standards. Maintaining IT documentation and disaster recovery procedures. Supporting hardware and software troubleshooting across production and office environments. Identifying and implementing process improvements to enhance IT efficiency. Tech Stack: Operating Systems: Windows Server, Windows 10/11. Cloud Services: Microsoft 365, Azure AD. Networking: VLANs, Firewalls, Switches (Cisco, Ubiquiti). Virtualization: VMware, Hyper-V. Security & Backups: Veeam, Endpoint Security Solutions. Hardware: Servers, Workstations, Printers, Production IT Equipment. Company Benefits: 10% Pension Contribution - Secure your future with a generous employer pension scheme. Private Healthcare - Comprehensive medical coverage for peace of mind. Sick Pay - Financial support during unexpected health-related absences. Cycle-to-Work Scheme - Promote a healthy lifestyle with subsidized bike purchases. Free Parking - Convenient on-site parking for stress-free commutes. Life Insurance - Providing added financial security for you and your loved ones. Training & Development - Ongoing investment in your professional growth. If you're looking for a senior role where you can make a real impact, take ownership of IT operations, and work in a supportive industry, this could be the perfect opportunity for you! If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
17/04/2025
Full time
Are you an experienced IT professional looking to take full ownership of an internal IT environment? My client, a well-established food production company in Edinburgh, is seeking a Senior IT Engineer to manage and maintain their on-site infrastructure. This is a sole IT role on-site, where you'll handle 2nd and 3rd line issues, oversee business-as-usual operations, and lead IT projects, while a Managed Service Provider (MSP) supports 1st line tickets remotely. This is a fantastic opportunity to shape IT operations in a fast-paced manufacturing environment. Senior IT Engineer Edinburgh/Onsite 35,000 - 42,000 Daily Duties: Managing on-site infrastructure, ensuring reliability and performance. Handling 2nd and 3rd line escalations, working on more complex technical issues. Leading IT projects, including system upgrades, migrations, and network improvements. Collaborating with external MSPs for 1st line ticket resolution and escalations. Ensuring cybersecurity best practices and compliance with industry standards. Maintaining IT documentation and disaster recovery procedures. Supporting hardware and software troubleshooting across production and office environments. Identifying and implementing process improvements to enhance IT efficiency. Tech Stack: Operating Systems: Windows Server, Windows 10/11. Cloud Services: Microsoft 365, Azure AD. Networking: VLANs, Firewalls, Switches (Cisco, Ubiquiti). Virtualization: VMware, Hyper-V. Security & Backups: Veeam, Endpoint Security Solutions. Hardware: Servers, Workstations, Printers, Production IT Equipment. Company Benefits: 10% Pension Contribution - Secure your future with a generous employer pension scheme. Private Healthcare - Comprehensive medical coverage for peace of mind. Sick Pay - Financial support during unexpected health-related absences. Cycle-to-Work Scheme - Promote a healthy lifestyle with subsidized bike purchases. Free Parking - Convenient on-site parking for stress-free commutes. Life Insurance - Providing added financial security for you and your loved ones. Training & Development - Ongoing investment in your professional growth. If you're looking for a senior role where you can make a real impact, take ownership of IT operations, and work in a supportive industry, this could be the perfect opportunity for you! If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an experienced IT professional looking to take full ownership of an internal IT environment? My client, a well-established food production company in Middlesbrough, is seeking a Senior IT Engineer to manage and maintain their on-site infrastructure. This is a sole IT role on-site, where you'll handle 2nd and 3rd line issues, oversee business-as-usual operations, and lead IT projects, while a Managed Service Provider (MSP) supports 1st line tickets remotely. This is a fantastic opportunity to shape IT operations in a fast-paced manufacturing environment. Senior IT Engineer Middlesbrough/Onsite 35,000 - 42,000 Daily Duties: Managing on-site infrastructure, ensuring reliability and performance. Handling 2nd and 3rd line escalations, working on more complex technical issues. Leading IT projects, including system upgrades, migrations, and network improvements. Collaborating with external MSPs for 1st line ticket resolution and escalations. Ensuring cybersecurity best practices and compliance with industry standards. Maintaining IT documentation and disaster recovery procedures. Supporting hardware and software troubleshooting across production and office environments. Identifying and implementing process improvements to enhance IT efficiency. Tech Stack: Operating Systems: Windows Server, Windows 10/11. Cloud Services: Microsoft 365, Azure AD. Networking: VLANs, Firewalls, Switches (Cisco, Ubiquiti). Virtualization: VMware, Hyper-V. Security & Backups: Veeam, Endpoint Security Solutions. Hardware: Servers, Workstations, Printers, Production IT Equipment. Company Benefits: 10% Pension Contribution - Secure your future with a generous employer pension scheme. Private Healthcare - Comprehensive medical coverage for peace of mind. Sick Pay - Financial support during unexpected health-related absences. Cycle-to-Work Scheme - Promote a healthy lifestyle with subsidized bike purchases. Free Parking - Convenient on-site parking for stress-free commutes. Life Insurance - Providing added financial security for you and your loved ones. Training & Development - Ongoing investment in your professional growth. If you're looking for a senior role where you can make a real impact, take ownership of IT operations, and work in a supportive industry, this could be the perfect opportunity for you! For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
17/04/2025
Full time
Are you an experienced IT professional looking to take full ownership of an internal IT environment? My client, a well-established food production company in Middlesbrough, is seeking a Senior IT Engineer to manage and maintain their on-site infrastructure. This is a sole IT role on-site, where you'll handle 2nd and 3rd line issues, oversee business-as-usual operations, and lead IT projects, while a Managed Service Provider (MSP) supports 1st line tickets remotely. This is a fantastic opportunity to shape IT operations in a fast-paced manufacturing environment. Senior IT Engineer Middlesbrough/Onsite 35,000 - 42,000 Daily Duties: Managing on-site infrastructure, ensuring reliability and performance. Handling 2nd and 3rd line escalations, working on more complex technical issues. Leading IT projects, including system upgrades, migrations, and network improvements. Collaborating with external MSPs for 1st line ticket resolution and escalations. Ensuring cybersecurity best practices and compliance with industry standards. Maintaining IT documentation and disaster recovery procedures. Supporting hardware and software troubleshooting across production and office environments. Identifying and implementing process improvements to enhance IT efficiency. Tech Stack: Operating Systems: Windows Server, Windows 10/11. Cloud Services: Microsoft 365, Azure AD. Networking: VLANs, Firewalls, Switches (Cisco, Ubiquiti). Virtualization: VMware, Hyper-V. Security & Backups: Veeam, Endpoint Security Solutions. Hardware: Servers, Workstations, Printers, Production IT Equipment. Company Benefits: 10% Pension Contribution - Secure your future with a generous employer pension scheme. Private Healthcare - Comprehensive medical coverage for peace of mind. Sick Pay - Financial support during unexpected health-related absences. Cycle-to-Work Scheme - Promote a healthy lifestyle with subsidized bike purchases. Free Parking - Convenient on-site parking for stress-free commutes. Life Insurance - Providing added financial security for you and your loved ones. Training & Development - Ongoing investment in your professional growth. If you're looking for a senior role where you can make a real impact, take ownership of IT operations, and work in a supportive industry, this could be the perfect opportunity for you! For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Slater Heelis and Nelsons. We are currently going through an exciting period of positive change and growth, which is resulting in a number of fantastic opportunities across the group. Currently, we are seeking an enthusiastic and technically strong IT Services Team Lead / 3rd Line IT Engineer to join our team supporting Nelsons Solicitors across Nottingham, Leicester and Derby. Job Summary: The ideal candidate will be working with senior stakeholders and technology partners, and be responsible for providing technical support, managing complex IT issues, and ensuring the smooth operation of our IT infrastructure. This role will also involve implementing and maintaining robust cyber security measures to protect our systems and data. Key Responsibilities: Must be hands-on, with a no job too small attitude. Provide 2nd and 3rd line support for IT infrastructure, including servers, networks, and cloud services. Troubleshoot and resolve complex technical issues escalated from 1st and 2nd line support teams. Implement and manage Azure services such as Entra, Conditional Access, and Enterprise Applications. Manage and support SharePoint and Intune environments. Monitor system performance and ensure high availability and reliability of IT services. Collaborate with other IT teams to design and implement IT solutions that meet business requirements. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. Implement and maintain cyber security measures. Respond to and manage security incidents and breaches. Ensure compliance with industry standards and regulations. Stay up-to-date with the latest Azure technologies and best practices. Required Skills and Knowledge: Strong communication and interpersonal skills. Excellent problem-solving and analytical skills. Proven experience in a 3rd line IT support role. Strong technical background in Microsoft Azure, including experience with AVD, Azure virtual machines, storage, and networking. Proficiency in managing and troubleshooting Windows Server environments. Experience with Active Directory, Group Policy, and DNS/DHCP. Knowledge of networking concepts, including TCP/IP, VLANs, and VPNs. Experience with SharePoint and Intune. Familiarity with ITIL processes and best practices. Ability to work independently and as part of a team. Experience with virtualization technologies such as VMware or Hyper-V. Previous experience in a law firm or similar professional services preferred. Microsoft Certified: Azure Administrator or similar certification preferred. Not essential, but experience with iManage, Oracle, and SQL a plus! If you are a skilled IT professional with a passion for technology and a drive to lead and innovate, we encourage you to apply for this rewarding position. If this role sounds like something you'd like to explore then please click apply below and we will be in touch.
17/04/2025
Full time
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Slater Heelis and Nelsons. We are currently going through an exciting period of positive change and growth, which is resulting in a number of fantastic opportunities across the group. Currently, we are seeking an enthusiastic and technically strong IT Services Team Lead / 3rd Line IT Engineer to join our team supporting Nelsons Solicitors across Nottingham, Leicester and Derby. Job Summary: The ideal candidate will be working with senior stakeholders and technology partners, and be responsible for providing technical support, managing complex IT issues, and ensuring the smooth operation of our IT infrastructure. This role will also involve implementing and maintaining robust cyber security measures to protect our systems and data. Key Responsibilities: Must be hands-on, with a no job too small attitude. Provide 2nd and 3rd line support for IT infrastructure, including servers, networks, and cloud services. Troubleshoot and resolve complex technical issues escalated from 1st and 2nd line support teams. Implement and manage Azure services such as Entra, Conditional Access, and Enterprise Applications. Manage and support SharePoint and Intune environments. Monitor system performance and ensure high availability and reliability of IT services. Collaborate with other IT teams to design and implement IT solutions that meet business requirements. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. Implement and maintain cyber security measures. Respond to and manage security incidents and breaches. Ensure compliance with industry standards and regulations. Stay up-to-date with the latest Azure technologies and best practices. Required Skills and Knowledge: Strong communication and interpersonal skills. Excellent problem-solving and analytical skills. Proven experience in a 3rd line IT support role. Strong technical background in Microsoft Azure, including experience with AVD, Azure virtual machines, storage, and networking. Proficiency in managing and troubleshooting Windows Server environments. Experience with Active Directory, Group Policy, and DNS/DHCP. Knowledge of networking concepts, including TCP/IP, VLANs, and VPNs. Experience with SharePoint and Intune. Familiarity with ITIL processes and best practices. Ability to work independently and as part of a team. Experience with virtualization technologies such as VMware or Hyper-V. Previous experience in a law firm or similar professional services preferred. Microsoft Certified: Azure Administrator or similar certification preferred. Not essential, but experience with iManage, Oracle, and SQL a plus! If you are a skilled IT professional with a passion for technology and a drive to lead and innovate, we encourage you to apply for this rewarding position. If this role sounds like something you'd like to explore then please click apply below and we will be in touch.
We are a growing IT consultancy that provides support services for a range of clients from SMEs to preparatory schools. This is an excellent opportunity for a proactive and customer focussed Senior IT Support Engineer to join our team. If you love variety and want to develop with a supportive team with the flexibility to work from home, this might be the perfect role for you! Immediate Start Available The Role at a Glance: Senior IT Support Engineer Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London / Hybrid after Onboarding £32,000 - £35,000 Plus 20 days holiday + Public Holidays, Pension Scheme, Generous Mileage Allowance and More Culture: A supportive and knowledgeable team with opportunities for growth Company: Proactive and Engaged IT Solutions Your Background / Skills: 2nd/3rd Line Support, Helpdesk Support, Window and macOS Systems, Microsoft 365 Administration, Client Support. About us: Based at our headquarters in Windsor, we provide IT support to businesses across the UK and Europe. From SMEs to healthcare, education, and embassies, we serve a diverse and dynamic portfolio. With over 25 years of experience, we take a local, friendly, and proactive approach to managing IT infrastructure and security. Whether our clients have no in-house IT team or need additional helpdesk support, our experienced team is ready to adapt and assist wherever needed. The Senior IT Support Engineer Opportunity: A fantastic opportunity has arisen in our growing technical delivery team for an experienced and motivated IT Support Engineer. After a short onboarding period, this will become a primarily remote role, with just one day per week required in the office or onsite. You will support a diverse client base across Berkshire, Hampshire, Surrey, and West London, providing a mix of remote support and project delivery. This role is ideal for someone who enjoys variety, thrives in a flexible environment, and wants to stay hands-on with a wide range of technologies. What your day might look like: + Providing 2nd/3rd line support for Microsoft and Apple environments + Managing and deploying Windows and macOS systems, including via MDM (Intune, ABM, etc.) + Delivering infrastructure and cloud projects across server, desktop, and mobile environments + Maintaining excellent relationships with clients through clear communication and proactive support + Escalating and resolving complex issues with internal teams or vendors as required About you: + 5+ years experience in a client-facing, hands-on IT support role + Friendly, professional, and confident with stakeholders at all levels + Passionate about technology and problem-solving + Full UK driving licence and access to a car + Able and willing to pass an enhanced DBS check + Ideally based in Windsor / East Berkshire or nearby Technical Skills: + Operating Systems: Windows 10, Windows 11, macOS Ventura/Sonoma + Servers: Windows Server 2016 - 2022 + Microsoft 365 Administration (Exchange Online, SharePoint, Teams) + Intune / Mobile Device Management (Apple, Android, Windows) + Active Directory, Group Policy, DNS, DHCP + Hyper-V and/or VMware + Firewalls, VPNs, Routing, NAT, VLANs + RMM tools & remote support platforms + Telephony (VoIP platforms like 3CX, Teams Calling) Desirable skills: + SonicWall configuration and troubleshooting + Clustered Hypervisors (VMware / Hyper-V) + Network switching and topology + Microsoft SQL Server (basic admin) Preferred Qualifications (any of below would be great ): + Microsoft Certified (MCP, MCSA, or equivalent) + SonicWall SNSA/CSSP + Degree or equivalent practical experience You will be working within a small growing company with a flexible and helpful team of colleagues and our package includes a range of benefits. What's on offer: + £32,000 - £35,000 per annum + Hybrid / remote working model + 20 days holiday + public holidays + Contributory pension scheme + Generous mileage allowance for client visits + Supportive and knowledgeable team with opportunities to grow Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
17/04/2025
Full time
We are a growing IT consultancy that provides support services for a range of clients from SMEs to preparatory schools. This is an excellent opportunity for a proactive and customer focussed Senior IT Support Engineer to join our team. If you love variety and want to develop with a supportive team with the flexibility to work from home, this might be the perfect role for you! Immediate Start Available The Role at a Glance: Senior IT Support Engineer Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London / Hybrid after Onboarding £32,000 - £35,000 Plus 20 days holiday + Public Holidays, Pension Scheme, Generous Mileage Allowance and More Culture: A supportive and knowledgeable team with opportunities for growth Company: Proactive and Engaged IT Solutions Your Background / Skills: 2nd/3rd Line Support, Helpdesk Support, Window and macOS Systems, Microsoft 365 Administration, Client Support. About us: Based at our headquarters in Windsor, we provide IT support to businesses across the UK and Europe. From SMEs to healthcare, education, and embassies, we serve a diverse and dynamic portfolio. With over 25 years of experience, we take a local, friendly, and proactive approach to managing IT infrastructure and security. Whether our clients have no in-house IT team or need additional helpdesk support, our experienced team is ready to adapt and assist wherever needed. The Senior IT Support Engineer Opportunity: A fantastic opportunity has arisen in our growing technical delivery team for an experienced and motivated IT Support Engineer. After a short onboarding period, this will become a primarily remote role, with just one day per week required in the office or onsite. You will support a diverse client base across Berkshire, Hampshire, Surrey, and West London, providing a mix of remote support and project delivery. This role is ideal for someone who enjoys variety, thrives in a flexible environment, and wants to stay hands-on with a wide range of technologies. What your day might look like: + Providing 2nd/3rd line support for Microsoft and Apple environments + Managing and deploying Windows and macOS systems, including via MDM (Intune, ABM, etc.) + Delivering infrastructure and cloud projects across server, desktop, and mobile environments + Maintaining excellent relationships with clients through clear communication and proactive support + Escalating and resolving complex issues with internal teams or vendors as required About you: + 5+ years experience in a client-facing, hands-on IT support role + Friendly, professional, and confident with stakeholders at all levels + Passionate about technology and problem-solving + Full UK driving licence and access to a car + Able and willing to pass an enhanced DBS check + Ideally based in Windsor / East Berkshire or nearby Technical Skills: + Operating Systems: Windows 10, Windows 11, macOS Ventura/Sonoma + Servers: Windows Server 2016 - 2022 + Microsoft 365 Administration (Exchange Online, SharePoint, Teams) + Intune / Mobile Device Management (Apple, Android, Windows) + Active Directory, Group Policy, DNS, DHCP + Hyper-V and/or VMware + Firewalls, VPNs, Routing, NAT, VLANs + RMM tools & remote support platforms + Telephony (VoIP platforms like 3CX, Teams Calling) Desirable skills: + SonicWall configuration and troubleshooting + Clustered Hypervisors (VMware / Hyper-V) + Network switching and topology + Microsoft SQL Server (basic admin) Preferred Qualifications (any of below would be great ): + Microsoft Certified (MCP, MCSA, or equivalent) + SonicWall SNSA/CSSP + Degree or equivalent practical experience You will be working within a small growing company with a flexible and helpful team of colleagues and our package includes a range of benefits. What's on offer: + £32,000 - £35,000 per annum + Hybrid / remote working model + 20 days holiday + public holidays + Contributory pension scheme + Generous mileage allowance for client visits + Supportive and knowledgeable team with opportunities to grow Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Role: 3rd Line IT Support Engineer - Dynamic MSP Salary: 40,000 Location: Birmingham (Hybrid) Are you a seasoned 3rd Line IT Support professional looking to elevate your career within an energetic and supportive environment? We are seeking someone with strong experience, particularly within Managed Services Provider (MSP) settings, ready for the challenge of ensuring our advanced systems run smoothly. With hybrid working options available and a competitive salary on offer, this permanent position based in Birmingham is not just another job; it's the leap forward you've been waiting for. In this critical role at our client's innovative company: - You will utilize your proven expertise handling complex support queries that escalate beyond 2nd line. - Your ability to troubleshoot under pressure will be essential as we rely on maintaining robust uptime rates. - Being familiar with high-level configurations means you'll efficiently resolve issues while minimizing disruption. - assist in project based work such as migrations, server builds, network deployments and more The ideal candidate brings: - Demonstrable depth of knowledge from previous roles supporting diverse technologies at a third-line level - An understanding of how vital their work is when operating across various functions - providing both user support and contributing technical insights towards strategic initiatives While specific qualifications aren't stipulated here, substantial real-world problem-solving experiences have equipped you well. If all these resonate strongly with who you are professionally-let us help steer your journey forwards into rewarding terrains where every day presents fresh challenges matched by equally refreshing rewards. To apply, please send an up-to-date CV to be considered jordan com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
17/04/2025
Full time
Role: 3rd Line IT Support Engineer - Dynamic MSP Salary: 40,000 Location: Birmingham (Hybrid) Are you a seasoned 3rd Line IT Support professional looking to elevate your career within an energetic and supportive environment? We are seeking someone with strong experience, particularly within Managed Services Provider (MSP) settings, ready for the challenge of ensuring our advanced systems run smoothly. With hybrid working options available and a competitive salary on offer, this permanent position based in Birmingham is not just another job; it's the leap forward you've been waiting for. In this critical role at our client's innovative company: - You will utilize your proven expertise handling complex support queries that escalate beyond 2nd line. - Your ability to troubleshoot under pressure will be essential as we rely on maintaining robust uptime rates. - Being familiar with high-level configurations means you'll efficiently resolve issues while minimizing disruption. - assist in project based work such as migrations, server builds, network deployments and more The ideal candidate brings: - Demonstrable depth of knowledge from previous roles supporting diverse technologies at a third-line level - An understanding of how vital their work is when operating across various functions - providing both user support and contributing technical insights towards strategic initiatives While specific qualifications aren't stipulated here, substantial real-world problem-solving experiences have equipped you well. If all these resonate strongly with who you are professionally-let us help steer your journey forwards into rewarding terrains where every day presents fresh challenges matched by equally refreshing rewards. To apply, please send an up-to-date CV to be considered jordan com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
The Shipowners Club is a mutual insurance association based in the City of London. We offer Protection & Indemnity (P&I), Legal Costs Cover and associated insurances to smaller and specialist vessel owners, operators and charterers around the world. Building on over 170 years of experience, the Shipowners Club provides tailor-made insurance packages for each operator according to their particular need. We are now seeking a Senior Infrastructure Engineer to join us on a permanent basis. The successful candidate will be enthusiastic, a quick learner and have a desire to develop in a friendly and supportive Insurance company. This is a great opportunity for someone to join an friendly and evolving IT department, using their proven experience in on-premise and Azure architecture and eagerness to drive improvements in our Infrastructure to take us to the next level. We also have a hybrid working model (minimum 2 days in the office). If interested in this role, please send us your CV and covering letter outlining why you would be suitable for this position and your salary requirements to us. Salary is dependent on experience. Overall responsibility of the Role: To ensure the effective and efficient functioning of Shipowners' IT systems, taking a lead role in the provision of excellent customer service, technical support, and proactive maintenance and leading initiatives and small projects to enhance and upgrade technical infrastructure. Senior Infrastructure Engineer - Role Responsibilities: Provide excellent customer service and 2nd and 3rd line support to customers to agreed Service Levels, including logging, triaging and reviewing Incidents, problems, Service Requests and Change Requests. Ownership of the diagnosis and resolution of complex IT issues, critical Incidents and events. Own, create, and maintain documentation for IT systems including technical guides, processes, procedures and department policies. Proactively contribute to, and be responsible for, the implementation of continuous improvement initiatives for the IT Support function and overall IT department Ownership of the delivery of agreed small technical IT projects and initiatives, planning and co-ordinating resources as required. Provide input to, and review, system design and architecture. Mentoring of junior team members and collaboration with cross-functional teams, with the potential for management responsibilities over time. Assist out-of-hours with support cover, release implementation, and critical issues. Senior Infrastructure Engineer - Skills & Experience Required: Must have extensive experience in: Azure and M365 administration including IAM, ESLZ, Intune, AVD & Exchange Online. Windows Server configuration, administration, troubleshooting. Virtualisation platforms (VMware, Hyper-V). Backup & Disaster Recovery (Veeam, Cohesity & Zerto). On-premise, cloud & hybrid Infrastructure design, implementation, management & monitoring. Enterprise hardware solutions and architecture (server, SAN, switch, VLAN, firewall). Proven experience in: Scripting & Automation (PowerShell). Change Management processes Collaborate with the Change & Release Teams, supporting both projects changes as well as DEV/TEST environment requirements/issues/improvements. Security-first mindset Knowledge of zero-trust architecture & vulnerability management. Nice to have experience in: IaC Terraform, Bicep CI/CD Azure DevOps, DevSecOps Containerisation (Kubernetes) Soft Skills: Problem-solving & troubleshooting : Quickly identifying and resolving complex issues. Communication skills : Explaining technical concepts to non-technical stakeholders. Project management : Planning and executing infrastructure projects Proactive mindset: See a problem and want to fix it, taking ownership Senior Infrastructure Engineer - Benefits: Personal Wellbeing Allowance of £1,250 per policy year Bonus potential of up to 10% of base salary per year Pension: employee puts in 5% company puts in 12% Healthcare with Axa PPP Group income protection Life Assurance 28 days holiday and 2 X festive eve days Candidates must be eligible to work in the UK. Due to the large numbers of responses we receive, it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven t heard from us within 3 weeks please assume you have been unsuccessful on this occasion.
17/04/2025
Full time
The Shipowners Club is a mutual insurance association based in the City of London. We offer Protection & Indemnity (P&I), Legal Costs Cover and associated insurances to smaller and specialist vessel owners, operators and charterers around the world. Building on over 170 years of experience, the Shipowners Club provides tailor-made insurance packages for each operator according to their particular need. We are now seeking a Senior Infrastructure Engineer to join us on a permanent basis. The successful candidate will be enthusiastic, a quick learner and have a desire to develop in a friendly and supportive Insurance company. This is a great opportunity for someone to join an friendly and evolving IT department, using their proven experience in on-premise and Azure architecture and eagerness to drive improvements in our Infrastructure to take us to the next level. We also have a hybrid working model (minimum 2 days in the office). If interested in this role, please send us your CV and covering letter outlining why you would be suitable for this position and your salary requirements to us. Salary is dependent on experience. Overall responsibility of the Role: To ensure the effective and efficient functioning of Shipowners' IT systems, taking a lead role in the provision of excellent customer service, technical support, and proactive maintenance and leading initiatives and small projects to enhance and upgrade technical infrastructure. Senior Infrastructure Engineer - Role Responsibilities: Provide excellent customer service and 2nd and 3rd line support to customers to agreed Service Levels, including logging, triaging and reviewing Incidents, problems, Service Requests and Change Requests. Ownership of the diagnosis and resolution of complex IT issues, critical Incidents and events. Own, create, and maintain documentation for IT systems including technical guides, processes, procedures and department policies. Proactively contribute to, and be responsible for, the implementation of continuous improvement initiatives for the IT Support function and overall IT department Ownership of the delivery of agreed small technical IT projects and initiatives, planning and co-ordinating resources as required. Provide input to, and review, system design and architecture. Mentoring of junior team members and collaboration with cross-functional teams, with the potential for management responsibilities over time. Assist out-of-hours with support cover, release implementation, and critical issues. Senior Infrastructure Engineer - Skills & Experience Required: Must have extensive experience in: Azure and M365 administration including IAM, ESLZ, Intune, AVD & Exchange Online. Windows Server configuration, administration, troubleshooting. Virtualisation platforms (VMware, Hyper-V). Backup & Disaster Recovery (Veeam, Cohesity & Zerto). On-premise, cloud & hybrid Infrastructure design, implementation, management & monitoring. Enterprise hardware solutions and architecture (server, SAN, switch, VLAN, firewall). Proven experience in: Scripting & Automation (PowerShell). Change Management processes Collaborate with the Change & Release Teams, supporting both projects changes as well as DEV/TEST environment requirements/issues/improvements. Security-first mindset Knowledge of zero-trust architecture & vulnerability management. Nice to have experience in: IaC Terraform, Bicep CI/CD Azure DevOps, DevSecOps Containerisation (Kubernetes) Soft Skills: Problem-solving & troubleshooting : Quickly identifying and resolving complex issues. Communication skills : Explaining technical concepts to non-technical stakeholders. Project management : Planning and executing infrastructure projects Proactive mindset: See a problem and want to fix it, taking ownership Senior Infrastructure Engineer - Benefits: Personal Wellbeing Allowance of £1,250 per policy year Bonus potential of up to 10% of base salary per year Pension: employee puts in 5% company puts in 12% Healthcare with Axa PPP Group income protection Life Assurance 28 days holiday and 2 X festive eve days Candidates must be eligible to work in the UK. Due to the large numbers of responses we receive, it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven t heard from us within 3 weeks please assume you have been unsuccessful on this occasion.
WSR is recruiting for an IT Infrastructure Engineer for our esteemed client based in Manchester. Location: Manchester - Office based 4 days p/w, WFH 1 day p/w Role Type: Permanent Salary: Up to £45k per annum (depending on experience) Position: Infrastructure Engineer Location: Manchester (M44) Salary: Up to £45,(Apply online only) per annum IT Infrastructure Engineer Role Overview : We're on the hunt for a talented IT Infrastructure Engineer to join our client s vibrant, forward-thinking team! If you're passionate about cutting-edge tech, love solving complex challenges, and thrive in a fast-paced environment this role is for you. As our 3rd Line Service Desk Engineer , you'll be the ultimate technical guru the go-to expert when things get tough. You'll design, implement, and fine-tune robust infrastructure systems that power business success, both on-premises and in the cloud. IT Infrastructure Engineer Responsibilities: Act as a mentor and technical guide for Service Desk staff, supporting ticket resolution and promoting knowledge sharing. Drive efficiency by formalising and enhancing day-to-day Service Desk processes and procedures. Serve as the escalation point for complex issues from 1st and 2nd Line Technical Engineers. Own and resolve 3rd Line support tickets with precision and speed. Manage and deploy Azure services, ensuring optimal performance and scalability. Oversee security across Azure, Entra, and Microsoft 365 environments. Handle software version control through tools like Intune, Microsoft Defender, and ManageEngine. Step in to perform Service Desk duties when needed to maintain seamless support operations. Take full ownership of on-site infrastructure, ensuring reliability and security. Maintain and manage backup systems to safeguard critical business data. IT Infrastructure Engineer Technical Skills and Capabilities: MS Windows Server: Active Directory, DNS, DHCP, Group Policy & Certificate Services, Updates, Performance Management. Storage: Windows File Servers, NTFS, Nimble/Alletra FC/iSCSI, OSNexus. VMWare: ESX 8.0+ Hosts, iSCSI Storage connectivity, Virtual Machines. Backup and Restore: Veeam, Volume Shadow Copies Microsoft Online Admin: Entra/M365, Exchange online, Teams, Sharepoint, etc. MDM: Intune/Defender protected devices Linux: Suse SLES 15, Ubuntu, Rocky, Centos. Switches: Nexus 9k, Catalyst 2960/9200, Allied Telesis, Ubiquiti WiFi: Allied Telesis WiFi networks Firewall: Fortinet clustered firewalls Cabling: cat5e/6 cable runs and termination, Fibre cabling IT Infrastructure Engineer Benefits: Additional leave Bereavement leave Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Please click APPLY NOW , or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
17/04/2025
Full time
WSR is recruiting for an IT Infrastructure Engineer for our esteemed client based in Manchester. Location: Manchester - Office based 4 days p/w, WFH 1 day p/w Role Type: Permanent Salary: Up to £45k per annum (depending on experience) Position: Infrastructure Engineer Location: Manchester (M44) Salary: Up to £45,(Apply online only) per annum IT Infrastructure Engineer Role Overview : We're on the hunt for a talented IT Infrastructure Engineer to join our client s vibrant, forward-thinking team! If you're passionate about cutting-edge tech, love solving complex challenges, and thrive in a fast-paced environment this role is for you. As our 3rd Line Service Desk Engineer , you'll be the ultimate technical guru the go-to expert when things get tough. You'll design, implement, and fine-tune robust infrastructure systems that power business success, both on-premises and in the cloud. IT Infrastructure Engineer Responsibilities: Act as a mentor and technical guide for Service Desk staff, supporting ticket resolution and promoting knowledge sharing. Drive efficiency by formalising and enhancing day-to-day Service Desk processes and procedures. Serve as the escalation point for complex issues from 1st and 2nd Line Technical Engineers. Own and resolve 3rd Line support tickets with precision and speed. Manage and deploy Azure services, ensuring optimal performance and scalability. Oversee security across Azure, Entra, and Microsoft 365 environments. Handle software version control through tools like Intune, Microsoft Defender, and ManageEngine. Step in to perform Service Desk duties when needed to maintain seamless support operations. Take full ownership of on-site infrastructure, ensuring reliability and security. Maintain and manage backup systems to safeguard critical business data. IT Infrastructure Engineer Technical Skills and Capabilities: MS Windows Server: Active Directory, DNS, DHCP, Group Policy & Certificate Services, Updates, Performance Management. Storage: Windows File Servers, NTFS, Nimble/Alletra FC/iSCSI, OSNexus. VMWare: ESX 8.0+ Hosts, iSCSI Storage connectivity, Virtual Machines. Backup and Restore: Veeam, Volume Shadow Copies Microsoft Online Admin: Entra/M365, Exchange online, Teams, Sharepoint, etc. MDM: Intune/Defender protected devices Linux: Suse SLES 15, Ubuntu, Rocky, Centos. Switches: Nexus 9k, Catalyst 2960/9200, Allied Telesis, Ubiquiti WiFi: Allied Telesis WiFi networks Firewall: Fortinet clustered firewalls Cabling: cat5e/6 cable runs and termination, Fibre cabling IT Infrastructure Engineer Benefits: Additional leave Bereavement leave Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Please click APPLY NOW , or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
CBSbutler Holdings Limited trading as CBSbutler
Bracknell, Berkshire
IT Services organisation is hiring for a 2nd Line System Support Specialist to join their team in Bracknell. This role requires 5 days onsite, and the salary ranges between 28K - 35K + Bonus + Benefits. SC Clearance is required for this role and due to the nature of the projects, you will need to be a Sole British citizen to be eligible for this. As a 2nd Line System Specialist, you'll be responsible for handling and resolving technical escalations raised via the Service Desk. Working within a small but skilled team, you'll provide 1st and 2nd line support, escalating to 3rd line when required, and continuously monitor live events to ensure a seamless user experience. Key Responsibilities: - Manage and resolve escalated technical incidents and service requests - Monitor live environments and respond to issues in real time - Collaborate with 1st line and 3rd line teams to ensure smooth resolution paths - Deliver excellent customer support with a professional and proactive approach Skills required: - Proven experience in a 2nd Line Support role - Strong knowledge of Windows 10 operating systems - Hands-on experience with ITSM tools including SCSM, SCCM, and SCOM - Proficiency in Microsoft Office 2016 - Experience working with VMware desktop and server solutions - Excellent communication, troubleshooting, and customer service skills Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
17/04/2025
Full time
IT Services organisation is hiring for a 2nd Line System Support Specialist to join their team in Bracknell. This role requires 5 days onsite, and the salary ranges between 28K - 35K + Bonus + Benefits. SC Clearance is required for this role and due to the nature of the projects, you will need to be a Sole British citizen to be eligible for this. As a 2nd Line System Specialist, you'll be responsible for handling and resolving technical escalations raised via the Service Desk. Working within a small but skilled team, you'll provide 1st and 2nd line support, escalating to 3rd line when required, and continuously monitor live events to ensure a seamless user experience. Key Responsibilities: - Manage and resolve escalated technical incidents and service requests - Monitor live environments and respond to issues in real time - Collaborate with 1st line and 3rd line teams to ensure smooth resolution paths - Deliver excellent customer support with a professional and proactive approach Skills required: - Proven experience in a 2nd Line Support role - Strong knowledge of Windows 10 operating systems - Hands-on experience with ITSM tools including SCSM, SCCM, and SCOM - Proficiency in Microsoft Office 2016 - Experience working with VMware desktop and server solutions - Excellent communication, troubleshooting, and customer service skills Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
Are you an experienced IT Server Engineer with experience in an IT Consultancy or Managed Service Provider? Are you experienced in disaster recovery and infrastructure support to a wide array of businesses across a number of sectors and sizes? Would you like to come in-house with a growing manufacturing business in the Bridlington area? Would you like to work on a Hybrid basis for a friendly and supportive team? Do you want to work in a friendly team where you can get involved with a number of different global IT projects from implementing ITIL and ITSM, managing the day to day infrastructor to Cyber Essentials and ISO 27001 as well as day to day support for employees across 2 sites in the area? Do you have good communication skills and like to speak to colleagues and other stakeholders across the business? We are delighted to be working with a fantastic employer based in the Bridlington area who are looking to bring an additional IT Server Engineer into their IT team. What the IT Server Engineer job involves Supporting the IT Manager and the wider IT team with a number of UK and global projects from the roll out of laptops across the business, Software upgrades and the implementation of ITIL and ITSM to name a few. Providing 2nd and 3rd line support to employees across two sites in the region. Providing support for colleagues and customers with day to day networking and IT issues. Support with business continuity planning and testing along with any disaster recovery and fixes independently and maintaining backup systems and any file restore requests. Working on a group IT system and software standardisation project as well as updating the internal helpdesk software system. Maintain accurate hardware and software asset inventory system. Conducting daily health checks of servers, desktops and network infrastructure (LAN/WAN) Support with the implementation of Cyber Essentials and the ISO 27001 as new and ongoing projects. Supporting with assessing any cyber security trends and look at preventative measures that could include data encryption and anti-virus protection. Rolling out new software upgrades such as Windows 11. Skills required Experience with technical IT infrastructure and 3rd line support. Experience or working for a Managed Service provider / IT Consultancy supporting businesses and dealing with technical fixes and projects. Experience of working with ERP systems. SAN, NAZ, Linux, VM Ware, Azure and Windows 365 experience Able to build servers, back them up and implement correct software and licences. Cyber Security knowledge would be beneficial, although not essential. Excellent communication skills both verbally and written, able to work with colleagues across all departments of a business. Other information Full time, flexible on start and finish times. Hybrid working available 1 / 2 days a week from home 25 days holiday + Bank Holidays Death in Service 8x salary Health cash back scheme Christmas vouchers given to all employees Working in an open plan office Car parking available Discretionary Christmas bonus All expenses paid for annual events This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information.
17/04/2025
Full time
Are you an experienced IT Server Engineer with experience in an IT Consultancy or Managed Service Provider? Are you experienced in disaster recovery and infrastructure support to a wide array of businesses across a number of sectors and sizes? Would you like to come in-house with a growing manufacturing business in the Bridlington area? Would you like to work on a Hybrid basis for a friendly and supportive team? Do you want to work in a friendly team where you can get involved with a number of different global IT projects from implementing ITIL and ITSM, managing the day to day infrastructor to Cyber Essentials and ISO 27001 as well as day to day support for employees across 2 sites in the area? Do you have good communication skills and like to speak to colleagues and other stakeholders across the business? We are delighted to be working with a fantastic employer based in the Bridlington area who are looking to bring an additional IT Server Engineer into their IT team. What the IT Server Engineer job involves Supporting the IT Manager and the wider IT team with a number of UK and global projects from the roll out of laptops across the business, Software upgrades and the implementation of ITIL and ITSM to name a few. Providing 2nd and 3rd line support to employees across two sites in the region. Providing support for colleagues and customers with day to day networking and IT issues. Support with business continuity planning and testing along with any disaster recovery and fixes independently and maintaining backup systems and any file restore requests. Working on a group IT system and software standardisation project as well as updating the internal helpdesk software system. Maintain accurate hardware and software asset inventory system. Conducting daily health checks of servers, desktops and network infrastructure (LAN/WAN) Support with the implementation of Cyber Essentials and the ISO 27001 as new and ongoing projects. Supporting with assessing any cyber security trends and look at preventative measures that could include data encryption and anti-virus protection. Rolling out new software upgrades such as Windows 11. Skills required Experience with technical IT infrastructure and 3rd line support. Experience or working for a Managed Service provider / IT Consultancy supporting businesses and dealing with technical fixes and projects. Experience of working with ERP systems. SAN, NAZ, Linux, VM Ware, Azure and Windows 365 experience Able to build servers, back them up and implement correct software and licences. Cyber Security knowledge would be beneficial, although not essential. Excellent communication skills both verbally and written, able to work with colleagues across all departments of a business. Other information Full time, flexible on start and finish times. Hybrid working available 1 / 2 days a week from home 25 days holiday + Bank Holidays Death in Service 8x salary Health cash back scheme Christmas vouchers given to all employees Working in an open plan office Car parking available Discretionary Christmas bonus All expenses paid for annual events This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information.
Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance, mentorship, and training to junior IT support engineers to enhance their technical skills and promote professional growth; Act as an escalation point for complex technical issues and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of computer equipment as and when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms (EDR) (Example: BitDefender, Carbon Black, Sentinel One, CrowdStrike); To act at the customer service point of contact between 3rd line and the client. Respond to enquiries from clients and help them resolve any hardware or software problems; Skills & Experience Must have worked in a customer-facing IT support role for 2+ years; Be familiar with ticket systems, logging and remote management and monitoring processes; Excellent Customer Service Skills; Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, Microsoft365 Admin Centres including Azure Entra ID, Office 365, Compliance, Exchange, etc. Additionally, exposure to Azure Virtual Desktop is desirable. Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications; Demonstrate strong leadership abilities, including the ability to motivate and inspire junior colleagues, delegate tasks effectively, and lead by example; Display excellent problem-solving skills and the ability to think critically to resolve technical issues and implement process improvements; Possess project management skills, including planning, execution, and monitoring, to manage IT projects effectively; Have the ability to address and resolve conflicts within the team, ensuring a harmonious and productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for an IT managed services provider (MSP) Microsoft Google Workspace ITIL 4 Foundation certification
16/04/2025
Full time
Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance, mentorship, and training to junior IT support engineers to enhance their technical skills and promote professional growth; Act as an escalation point for complex technical issues and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of computer equipment as and when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms (EDR) (Example: BitDefender, Carbon Black, Sentinel One, CrowdStrike); To act at the customer service point of contact between 3rd line and the client. Respond to enquiries from clients and help them resolve any hardware or software problems; Skills & Experience Must have worked in a customer-facing IT support role for 2+ years; Be familiar with ticket systems, logging and remote management and monitoring processes; Excellent Customer Service Skills; Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, Microsoft365 Admin Centres including Azure Entra ID, Office 365, Compliance, Exchange, etc. Additionally, exposure to Azure Virtual Desktop is desirable. Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications; Demonstrate strong leadership abilities, including the ability to motivate and inspire junior colleagues, delegate tasks effectively, and lead by example; Display excellent problem-solving skills and the ability to think critically to resolve technical issues and implement process improvements; Possess project management skills, including planning, execution, and monitoring, to manage IT projects effectively; Have the ability to address and resolve conflicts within the team, ensuring a harmonious and productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for an IT managed services provider (MSP) Microsoft Google Workspace ITIL 4 Foundation certification
Join Our Team as an IT Engineer in Huddersfield Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated IT Engineer to join our Managed Service Provider (MSP) team in the heart of Huddersfield. Position: IT Engineer Location: Huddersfield Type: Permanent Salary: Up to 32,000 About Us: We are a leading MSP dedicated to providing exceptional IT services and support to a diverse range of clients. Our mission is to empower businesses by ensuring their IT infrastructure and systems runs smoothly and efficiently. As we continue to grow, we are looking for a dynamic individual to join our team and help us maintain our high standards of service. Key Responsibilities: Provide 1st, 2nd and areas of 3rd Line Technical Support, act as an escalation point for 1st Line Team, and support on numerous projects within the business Assist with the implementation and maintenance of IT systems. Liaise with 1st line and 2nd Line support and other team members to ensure timely resolution of issues. Conduct root cause analysis and create documentation for recurring issues. Support and mentor junior team members. What We're Looking For: Proven experience in a 1st and 2nd Line support role within an MSP environment. Strong knowledge of Windows and Mac operating systems. Experience with networking technologies (LAN, WAN, VPN, firewalls). Proficiency in Active Directory, Office 365, and Exchange. Experience in supporting 1st and 2nd Line teams / acting as an escalation point Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work well under pressure. Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus. Why Join Us? Competitive salary and benefits package. Opportunity for professional growth and development. A collaborative and supportive team environment. Access to cutting-edge technology and tools. If you are a dedicated IT professional looking to take the next step in your career, we want to hear from you! Apply today and become part of a team that values excellence, innovation, and customer satisfaction. To Apply Send your CV and a cover letter outlining your experience and why you would be a great fit for this role to (url removed) Join us and be a key player in driving our success and the success of our clients! Make your mark in the IT industry with us. Apply now and start your journey with a company that values your expertise and dedication.
16/04/2025
Full time
Join Our Team as an IT Engineer in Huddersfield Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated IT Engineer to join our Managed Service Provider (MSP) team in the heart of Huddersfield. Position: IT Engineer Location: Huddersfield Type: Permanent Salary: Up to 32,000 About Us: We are a leading MSP dedicated to providing exceptional IT services and support to a diverse range of clients. Our mission is to empower businesses by ensuring their IT infrastructure and systems runs smoothly and efficiently. As we continue to grow, we are looking for a dynamic individual to join our team and help us maintain our high standards of service. Key Responsibilities: Provide 1st, 2nd and areas of 3rd Line Technical Support, act as an escalation point for 1st Line Team, and support on numerous projects within the business Assist with the implementation and maintenance of IT systems. Liaise with 1st line and 2nd Line support and other team members to ensure timely resolution of issues. Conduct root cause analysis and create documentation for recurring issues. Support and mentor junior team members. What We're Looking For: Proven experience in a 1st and 2nd Line support role within an MSP environment. Strong knowledge of Windows and Mac operating systems. Experience with networking technologies (LAN, WAN, VPN, firewalls). Proficiency in Active Directory, Office 365, and Exchange. Experience in supporting 1st and 2nd Line teams / acting as an escalation point Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work well under pressure. Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus. Why Join Us? Competitive salary and benefits package. Opportunity for professional growth and development. A collaborative and supportive team environment. Access to cutting-edge technology and tools. If you are a dedicated IT professional looking to take the next step in your career, we want to hear from you! Apply today and become part of a team that values excellence, innovation, and customer satisfaction. To Apply Send your CV and a cover letter outlining your experience and why you would be a great fit for this role to (url removed) Join us and be a key player in driving our success and the success of our clients! Make your mark in the IT industry with us. Apply now and start your journey with a company that values your expertise and dedication.
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