We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
18/12/2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
27/02/2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
IT Manager - 3rd Line Support. £50K + Benefits Package. Permanent. Clapham, London. Onsite - Monday to Friday - Term Time / Flexibility to work from home during school holidays. T6/MN/(phone number removed). Education Sector experience preferred Must be Eligible to work in the UK The IT Manager must have hands-on 2nd /3rd Line Support experience & ideally Education Sector experience. Additional IT Support is provided by an external MSP which provide 3rd Line Support. Role will support 240 staff & 800 students. Will consider a Senior IT Engineer with Education Sector experience Skills Experience Required: IT Manager /or/ Senior IT Engineer - 3rd Line IT Engineer - Education Sector experience. 2nd Line / 3rd Line IT Support experience - hands-on. MS 365 Administration. Windows 11/10. Support of End User Devices - iPhone, iPads, Android & Tablets. MDM - Intune, or similar MDM tool. Apple, MAC - limited support required. Audio/Visual Devices - i.e., Projectors & Interactive Displays etc. Networks, Network Servers (DNS, DHCP, AD), Firewalls, Web Filter, VLANS, Switches & Router configuration - good knowledge & experience. Hardware & Software support - installation, configuration & deployment. Network Printers. Security - Firewall, AV, Web Filters & Security Policies. IP Telephony support. iSAMS - desirable experience. Leadership/mentoring - role will lead an IT Engineer - 1st/2nd Line Support. Excellent communication skills. Good organizational skills & proactive approach. Working Hours: On-site - Term Time Hours - 8.00am - 5.00pm / During School Holidays - 8:00am - 4:30pm - some flexibility to work from home. Benefits Package: 25 days holiday + 8 Bank Holidays / Flexibility during school closure time / Pension / Free Lunches / Training & Career Progression Opportunities / Yearly Salary Review.
26/04/2025
Full time
IT Manager - 3rd Line Support. £50K + Benefits Package. Permanent. Clapham, London. Onsite - Monday to Friday - Term Time / Flexibility to work from home during school holidays. T6/MN/(phone number removed). Education Sector experience preferred Must be Eligible to work in the UK The IT Manager must have hands-on 2nd /3rd Line Support experience & ideally Education Sector experience. Additional IT Support is provided by an external MSP which provide 3rd Line Support. Role will support 240 staff & 800 students. Will consider a Senior IT Engineer with Education Sector experience Skills Experience Required: IT Manager /or/ Senior IT Engineer - 3rd Line IT Engineer - Education Sector experience. 2nd Line / 3rd Line IT Support experience - hands-on. MS 365 Administration. Windows 11/10. Support of End User Devices - iPhone, iPads, Android & Tablets. MDM - Intune, or similar MDM tool. Apple, MAC - limited support required. Audio/Visual Devices - i.e., Projectors & Interactive Displays etc. Networks, Network Servers (DNS, DHCP, AD), Firewalls, Web Filter, VLANS, Switches & Router configuration - good knowledge & experience. Hardware & Software support - installation, configuration & deployment. Network Printers. Security - Firewall, AV, Web Filters & Security Policies. IP Telephony support. iSAMS - desirable experience. Leadership/mentoring - role will lead an IT Engineer - 1st/2nd Line Support. Excellent communication skills. Good organizational skills & proactive approach. Working Hours: On-site - Term Time Hours - 8.00am - 5.00pm / During School Holidays - 8:00am - 4:30pm - some flexibility to work from home. Benefits Package: 25 days holiday + 8 Bank Holidays / Flexibility during school closure time / Pension / Free Lunches / Training & Career Progression Opportunities / Yearly Salary Review.
2nd/3rd Line Support Analyst - Woking Our European client is looking for an experienced 2nd/3rd Line IT Support Analyst to enable local users to operate effectively. You will have experience of 2nd/3rd Line Support and be confident working deskside/Server Room on Networks, Infrastructure and Laptops. Responsibilities: Working with Third Parties Familiarity with ITIL processes and ITSM systems Experience in both Deskside and Network Support Active Directory Office 365 BAU and Project Work On Site If this could be your next career move, please forward your CV. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
26/04/2025
Full time
2nd/3rd Line Support Analyst - Woking Our European client is looking for an experienced 2nd/3rd Line IT Support Analyst to enable local users to operate effectively. You will have experience of 2nd/3rd Line Support and be confident working deskside/Server Room on Networks, Infrastructure and Laptops. Responsibilities: Working with Third Parties Familiarity with ITIL processes and ITSM systems Experience in both Deskside and Network Support Active Directory Office 365 BAU and Project Work On Site If this could be your next career move, please forward your CV. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
Senior Full Stack Software Engineer - FX Pricing (React, Typescript, Java, API) - London (VP) Overview Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. The role We are seeking a Senior Applications Developer to join a successful team delivering pricing projects for the Foreign Exchange (FX) Business. The role involves all aspects of the software development life cycle: analysis, design and implementation. We need a flexible and practical technologist who demonstrates excellent problem solving skills enjoys all aspects of software development and will contribute to the success of the team. Your deep knowledge of design, analytics, development, coding, testing and application programming will help your team raise their game, meeting your standards, as well as satisfying both business and functional requirements. Overview / What will you do: As a Senior Software Engineer (Vice President), your mission is to help shape our team of innovators and technologists toward creating next-level solutions that improve the way our business is run. Closely work with FX Options and STIRT desks in understanding the requirements and translating into simple and efficient design. Close interaction with Traders and Quants to understand new requirements for applications across the platform. Design, Development, Testing of new features in the Trading applications. Continual improvement of the software development lifecycle and quality of the product. Help deliver large scale projects through hands-on development and technical leadership. 3rd line support of the production system (dedicated 24h support teams handle 1st / 2nd line). Mentoring junior members of the team. Key Skills and Experience In depth commercial development experience with dominant experience on Client and Server side applications. Proven experience in writing and supporting high performing applications with expertise in Multithreading, Async communication, Reactive Extensions. Extensive hands-on experience in web technologies and development with experience in HTML 5, CSS, React, ES6+, Typescript and Backend using Java technologies. Experience with desktop containers including Chromium, Electron. Experience with continuous integration and continuous deployment tools like Jenkins or TeamCity. Self-starting individual with experience of working in a desk facing role. Exposure to Agile Methodologies like scrum, Kanban and techniques like TD. Bonus points for Exposure to profiling application. Mathematical aptitude and ambition to learn mathematics for financial derivative. Strong aptitude for analysis and problem solving. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays). A discretional annual performance related bonus. Private Medical Care & Life Insurance. Employee Assistance Program. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources. Visit our Global Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting .
26/04/2025
Full time
Senior Full Stack Software Engineer - FX Pricing (React, Typescript, Java, API) - London (VP) Overview Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. The role We are seeking a Senior Applications Developer to join a successful team delivering pricing projects for the Foreign Exchange (FX) Business. The role involves all aspects of the software development life cycle: analysis, design and implementation. We need a flexible and practical technologist who demonstrates excellent problem solving skills enjoys all aspects of software development and will contribute to the success of the team. Your deep knowledge of design, analytics, development, coding, testing and application programming will help your team raise their game, meeting your standards, as well as satisfying both business and functional requirements. Overview / What will you do: As a Senior Software Engineer (Vice President), your mission is to help shape our team of innovators and technologists toward creating next-level solutions that improve the way our business is run. Closely work with FX Options and STIRT desks in understanding the requirements and translating into simple and efficient design. Close interaction with Traders and Quants to understand new requirements for applications across the platform. Design, Development, Testing of new features in the Trading applications. Continual improvement of the software development lifecycle and quality of the product. Help deliver large scale projects through hands-on development and technical leadership. 3rd line support of the production system (dedicated 24h support teams handle 1st / 2nd line). Mentoring junior members of the team. Key Skills and Experience In depth commercial development experience with dominant experience on Client and Server side applications. Proven experience in writing and supporting high performing applications with expertise in Multithreading, Async communication, Reactive Extensions. Extensive hands-on experience in web technologies and development with experience in HTML 5, CSS, React, ES6+, Typescript and Backend using Java technologies. Experience with desktop containers including Chromium, Electron. Experience with continuous integration and continuous deployment tools like Jenkins or TeamCity. Self-starting individual with experience of working in a desk facing role. Exposure to Agile Methodologies like scrum, Kanban and techniques like TD. Bonus points for Exposure to profiling application. Mathematical aptitude and ambition to learn mathematics for financial derivative. Strong aptitude for analysis and problem solving. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays). A discretional annual performance related bonus. Private Medical Care & Life Insurance. Employee Assistance Program. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources. Visit our Global Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting .
We're Legend. The team quietly building products that make noise in the most competitive comparison markets in the world: iGaming, Sports Betting, and Personal Finance. We exist to build better experiences. From amplified career paths to supercharged online journeys - for our people and our users, we deliver magic rooted in method. With over 500 Legends and counting, we're helping companies turbocharge their brand growth in over 18 countries worldwide. If you're looking for a company with momentum and the opportunity to progress at pace, Legend has it. Unlock the Legend in you. The Role Legend is hiring a Senior Product Manager, reporting directly to our Head of Product and leading a small but exceptional team of product managers. You'll have the opportunity to innovate and build next-level product solutions that engage both new and returning customers while driving quality leads to our affiliate partners. You'll work with phenomenal industry-leading experts who share the same core values, work ethic, business acumen, and passion to drive quality and innovation into industry-leading products. You will have the ability to innovate at a blue sky level to push the needle and lead the charge in shaping the industry. This is the role for you if you're keen to help set the highest standard of process and innovation within a forward-thinking and innovative product team. In this role, we value diverse perspectives and encourage you to apply even if you don't meet every qualification listed. Your Impact: Product Strategy and Vision: Develop and communicate the long-term vision and strategy for our brands, ensuring alignment with business goals and market trends. Product Roadmap Management: Create and manage the product roadmap, prioritizing features and enhancements that drive traffic, increase affiliate revenue, and improve user engagement. Work closely with cross-functional teams (engineering, design) to deliver quality product updates on time and frequently. Stakeholder Management: Engage with internal stakeholders to gather insights, align on objectives, and ensure smooth execution of product initiatives. Present product performance, roadmaps, and strategies to senior leadership, making data-driven recommendations. User Experience and Conversion Rate Optimization (CRO): Focus on improving the user experience by optimizing site navigation, layout, and content to drive higher conversions for affiliate partners. What You'll Bring: End-to-End Product Lifecycle Management: Extensive experience in managing the entire product lifecycle, from ideation and discovery through to launch and continuous improvement. Data-Driven Decision-Making: Expertise in using data analytics to inform product decisions, optimize user journeys, and measure success. Experience with User-Centric Design: Proven ability to translate user needs into product features, ensuring an intuitive and engaging user experience. SEO and Content Strategy Integration: Experience with SEO strategies, ensuring product features are optimized for search engines and align with content strategies to drive organic traffic. Cross-Functional Collaboration: Experience working closely with engineering, design, and experimentation teams to align product development with business goals. Leadership and Mentorship: Proven leadership skills, including mentoring junior product managers and leading product teams towards achieving business objectives. The Interview Process: 1st: Initial Chat with Talent Partner - (30 mins via Zoom) 2nd: Interview with our product team - (1 hour video via Zoom) 3rd: Presentation/working task 4th: Final interview with our team - (1 hour video via Zoom) Why Legend? Super smart colleagues to work alongside and learn from. Tailored flexibility for your work-life balance. Annual discretionary bonus to reward your efforts. Paid annual leave PLUS a well-deserved break to recharge your batteries during the festive season! Our offices are closed between Christmas and New Year's, allowing you to enjoy downtime without dipping into your annual allowance. Long-term incentive plan so we can all share in the growth and success of Legend. Exciting global Legend events, where we unite in person to ignite our shared passion and unveil the exciting strategies for the year ahead! Unlock your full potential by joining the Legend team. To support you on this journey, we provide an extensive array of benefits and perks, as outlined in our global offerings above. For country-specific benefits please reach out to your talent partner. Legend is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team, which includes individuals with different backgrounds, abilities, identities, and experiences. If you require any reasonable adjustments throughout your application process, please speak to your Talent Partner or contact the team at , and we'll do all we can to support you.
26/04/2025
Full time
We're Legend. The team quietly building products that make noise in the most competitive comparison markets in the world: iGaming, Sports Betting, and Personal Finance. We exist to build better experiences. From amplified career paths to supercharged online journeys - for our people and our users, we deliver magic rooted in method. With over 500 Legends and counting, we're helping companies turbocharge their brand growth in over 18 countries worldwide. If you're looking for a company with momentum and the opportunity to progress at pace, Legend has it. Unlock the Legend in you. The Role Legend is hiring a Senior Product Manager, reporting directly to our Head of Product and leading a small but exceptional team of product managers. You'll have the opportunity to innovate and build next-level product solutions that engage both new and returning customers while driving quality leads to our affiliate partners. You'll work with phenomenal industry-leading experts who share the same core values, work ethic, business acumen, and passion to drive quality and innovation into industry-leading products. You will have the ability to innovate at a blue sky level to push the needle and lead the charge in shaping the industry. This is the role for you if you're keen to help set the highest standard of process and innovation within a forward-thinking and innovative product team. In this role, we value diverse perspectives and encourage you to apply even if you don't meet every qualification listed. Your Impact: Product Strategy and Vision: Develop and communicate the long-term vision and strategy for our brands, ensuring alignment with business goals and market trends. Product Roadmap Management: Create and manage the product roadmap, prioritizing features and enhancements that drive traffic, increase affiliate revenue, and improve user engagement. Work closely with cross-functional teams (engineering, design) to deliver quality product updates on time and frequently. Stakeholder Management: Engage with internal stakeholders to gather insights, align on objectives, and ensure smooth execution of product initiatives. Present product performance, roadmaps, and strategies to senior leadership, making data-driven recommendations. User Experience and Conversion Rate Optimization (CRO): Focus on improving the user experience by optimizing site navigation, layout, and content to drive higher conversions for affiliate partners. What You'll Bring: End-to-End Product Lifecycle Management: Extensive experience in managing the entire product lifecycle, from ideation and discovery through to launch and continuous improvement. Data-Driven Decision-Making: Expertise in using data analytics to inform product decisions, optimize user journeys, and measure success. Experience with User-Centric Design: Proven ability to translate user needs into product features, ensuring an intuitive and engaging user experience. SEO and Content Strategy Integration: Experience with SEO strategies, ensuring product features are optimized for search engines and align with content strategies to drive organic traffic. Cross-Functional Collaboration: Experience working closely with engineering, design, and experimentation teams to align product development with business goals. Leadership and Mentorship: Proven leadership skills, including mentoring junior product managers and leading product teams towards achieving business objectives. The Interview Process: 1st: Initial Chat with Talent Partner - (30 mins via Zoom) 2nd: Interview with our product team - (1 hour video via Zoom) 3rd: Presentation/working task 4th: Final interview with our team - (1 hour video via Zoom) Why Legend? Super smart colleagues to work alongside and learn from. Tailored flexibility for your work-life balance. Annual discretionary bonus to reward your efforts. Paid annual leave PLUS a well-deserved break to recharge your batteries during the festive season! Our offices are closed between Christmas and New Year's, allowing you to enjoy downtime without dipping into your annual allowance. Long-term incentive plan so we can all share in the growth and success of Legend. Exciting global Legend events, where we unite in person to ignite our shared passion and unveil the exciting strategies for the year ahead! Unlock your full potential by joining the Legend team. To support you on this journey, we provide an extensive array of benefits and perks, as outlined in our global offerings above. For country-specific benefits please reach out to your talent partner. Legend is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team, which includes individuals with different backgrounds, abilities, identities, and experiences. If you require any reasonable adjustments throughout your application process, please speak to your Talent Partner or contact the team at , and we'll do all we can to support you.
Job Title: Projects engineer 2/3rd line Location: Borehamwood + Hybrid Duration: Permanent Salary: up to 46k per annum DOE Benefits: 28 days AL rising to 29+ BHs + company pension Training: Tailored career path with industry vendor training Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer! HOW YOULL MAKE AN IMPACT You will be responsible for the implementation of projects to our wide range of clients. This could range from simple, one-day jobs to multi-strand, complex systems migrations, and security hardening. These projects typically include the implementation of Office 365, EMS (including Intune, Conditional Access, Autopilot and many other 365 security features), Mimecast, Azure platform and Hosted Telephony. Your successful delivery of projects will help our clients achieve the IT roadmap we help set out as well as meet their demands, whether thats due to growth, business change or even an office move. WHO WE ARE LOOKING FOR You have at least 5 years' experience in a commercial IT Support environment, preferably within an MSP and a strong understanding of computer hardware, software, networking, and operating systems You are patient, empathetic and able to communicate technical concepts to non- technical users. You enjoy working as both a part of a team and leveraging the expertise of others to solve problems. You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail). Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot. Knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration. Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Proficiency in Windows OS (10 and 11) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN. Interest and exposure to security, including firewalls and Windows security for servers and workstations. IND-LET
25/04/2025
Full time
Job Title: Projects engineer 2/3rd line Location: Borehamwood + Hybrid Duration: Permanent Salary: up to 46k per annum DOE Benefits: 28 days AL rising to 29+ BHs + company pension Training: Tailored career path with industry vendor training Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer! HOW YOULL MAKE AN IMPACT You will be responsible for the implementation of projects to our wide range of clients. This could range from simple, one-day jobs to multi-strand, complex systems migrations, and security hardening. These projects typically include the implementation of Office 365, EMS (including Intune, Conditional Access, Autopilot and many other 365 security features), Mimecast, Azure platform and Hosted Telephony. Your successful delivery of projects will help our clients achieve the IT roadmap we help set out as well as meet their demands, whether thats due to growth, business change or even an office move. WHO WE ARE LOOKING FOR You have at least 5 years' experience in a commercial IT Support environment, preferably within an MSP and a strong understanding of computer hardware, software, networking, and operating systems You are patient, empathetic and able to communicate technical concepts to non- technical users. You enjoy working as both a part of a team and leveraging the expertise of others to solve problems. You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail). Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot. Knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration. Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Proficiency in Windows OS (10 and 11) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN. Interest and exposure to security, including firewalls and Windows security for servers and workstations. IND-LET
1st & 2nd Line Support - Wakefield Are you a proactive IT professional passionate about user support and technology improvement? We re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you ll help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects. You ll be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology. Key Responsibilities Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments. Own, track, and report on helpdesk support tickets and their resolution effectiveness. Standardise IT processes, systems, and documentation to ensure consistency and compliance. Work alongside suppliers and service providers to ensure high service standards. Assist in IT infrastructure monitoring, daily contingency checks, and backup management. Identify and implement opportunities to improve IT infrastructure security and efficiency. Train users and assess training needs to support adoption of IT solutions. Support asset tagging, hardware maintenance, and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You ll play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support. Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we d love to hear from you. 1st & 2nd Line Support - Wakefield
25/04/2025
Full time
1st & 2nd Line Support - Wakefield Are you a proactive IT professional passionate about user support and technology improvement? We re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you ll help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects. You ll be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology. Key Responsibilities Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments. Own, track, and report on helpdesk support tickets and their resolution effectiveness. Standardise IT processes, systems, and documentation to ensure consistency and compliance. Work alongside suppliers and service providers to ensure high service standards. Assist in IT infrastructure monitoring, daily contingency checks, and backup management. Identify and implement opportunities to improve IT infrastructure security and efficiency. Train users and assess training needs to support adoption of IT solutions. Support asset tagging, hardware maintenance, and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You ll play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support. Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we d love to hear from you. 1st & 2nd Line Support - Wakefield
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
25/04/2025
Full time
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
1st & 2nd Line Support - Manchester Are you a proactive IT professional passionate about user support and technology improvement? We re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you ll help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects. You ll be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology. Key Responsibilities Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments. Own, track, and report on helpdesk support tickets and their resolution effectiveness. Standardise IT processes, systems, and documentation to ensure consistency and compliance. Work alongside suppliers and service providers to ensure high service standards. Assist in IT infrastructure monitoring, daily contingency checks, and backup management. Identify and implement opportunities to improve IT infrastructure security and efficiency. Train users and assess training needs to support adoption of IT solutions. Support asset tagging, hardware maintenance, and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You ll play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support. Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we d love to hear from you. 1st & 2nd Line Support - Manchester
25/04/2025
Full time
1st & 2nd Line Support - Manchester Are you a proactive IT professional passionate about user support and technology improvement? We re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you ll help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects. You ll be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology. Key Responsibilities Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments. Own, track, and report on helpdesk support tickets and their resolution effectiveness. Standardise IT processes, systems, and documentation to ensure consistency and compliance. Work alongside suppliers and service providers to ensure high service standards. Assist in IT infrastructure monitoring, daily contingency checks, and backup management. Identify and implement opportunities to improve IT infrastructure security and efficiency. Train users and assess training needs to support adoption of IT solutions. Support asset tagging, hardware maintenance, and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You ll play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support. Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we d love to hear from you. 1st & 2nd Line Support - Manchester
Service Desk Engineer Location: Leeds / Halifax branches Salary: £25,000 - £30,000 + Benefits Job Type: Full-Time Hybrid working - 2 days in office after induction Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider, is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you. What You'll Be Doing: Providing 1st, 2nd & 3rd line IT support to internal users and external clients. Troubleshooting and resolving hardware, software, and network issues . Managing Microsoft 365, Active Directory, and Windows environments . Logging, prioritizing, and escalating tickets as needed. Ensuring excellent customer service and technical support. What We're Looking For: Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory). Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Experience in an IT support/helpdesk/service desk environment. Knowledge of networking, remote desktop support, and IT security is a plus! Why Join our client? Career growth opportunities & training support. Work in a collaborative and friendly team environment. Hybrid working options available.
25/04/2025
Full time
Service Desk Engineer Location: Leeds / Halifax branches Salary: £25,000 - £30,000 + Benefits Job Type: Full-Time Hybrid working - 2 days in office after induction Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider, is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you. What You'll Be Doing: Providing 1st, 2nd & 3rd line IT support to internal users and external clients. Troubleshooting and resolving hardware, software, and network issues . Managing Microsoft 365, Active Directory, and Windows environments . Logging, prioritizing, and escalating tickets as needed. Ensuring excellent customer service and technical support. What We're Looking For: Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory). Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Experience in an IT support/helpdesk/service desk environment. Knowledge of networking, remote desktop support, and IT security is a plus! Why Join our client? Career growth opportunities & training support. Work in a collaborative and friendly team environment. Hybrid working options available.
ProtoPie is the easiest interactive prototyping tool for all digital products. Designers can turn their UI/UX design ideas into highly interactive prototypes for mobile, desktop, web, all the way to IoT and beyond. They can explore, validate, and test design solutions and ideas by creating very realistic, production-like prototypes without code and without the help of engineers. ProtoPie is widely used by various companies all over the world across many industries, e.g., Google, Microsoft, Meta, Nintendo, BMW, Samsung, Tencent, Reddit, Bytedance, and Disney. Plus, ProtoPie won no.1 Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey. About the role As a Technical Solutions Engineer, you will play a crucial role in providing technical expertise and support to our enterprise clients. Your primary responsibility will be to address security and technical inquiries, analyze customer problems, and deliver effective solutions. Additionally, you will collaborate with our product engineering and sales teams to ensure customer satisfaction and drive sales growth. This position is based in the UK and will involve working closely with our sales teams, in a hybrid work environment. Responsibilities Efficiently address and resolve technical inquiries from enterprise clients, actively participating in customer calls, offering support in on-premise server setup, and showcasing expertise in enterprise network environments and systems. Support sales through product demonstrations, showcasing ProtoPie product technical capabilities, and creating designer-friendly guidelines to aid clients in addressing technical issues. Conduct thorough investigations into customer technical issues, performing root cause analysis to identify underlying problems and provide appropriate solutions. Collaborate with product engineering teams to escalate complex issues, ensuring that they are resolved efficiently and to the satisfaction of the customer. Develop ProtoPie Integration apps (bridge apps) for hardware (different modes of wheel, LED, Knob, etc) and software (Unity/Unreal, IoT home assistant API, Voice API, etc.) for Solution Integrations. Qualifications Must 4+ years of professional experience in software-hardware integrated prototyping and familiarity with devices such as Raspberry Pi, Arduino, and Embedded devices. Basic scripting abilities: Bash, Batch, JS. Strong Back end knowledge to work with on-premise servers (Please attach your portfolio link to the resume: Git repository (GitHub), blog, or others). Docker. Networking. Excellent verbal and written communication skills in English, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences. Demonstrated kindness, empathy, and the ability to build strong customer relationships. Strong willingness and passion to continuously learn and grow in a fast-paced environment. Plus Good understanding of design tools, Figma, Unity, or other UI/UX tools. Experience with software-hardware integrated prototyping and familiarity with Embedded devices. Protocols: CAN/LIN. How We Work Team ProtoPie Works with 5 Company Values 1. Autonomy & Responsibility We respect everyone's autonomy while taking responsibility for freedom and for judgment between right and wrong for the company. 2. Communication & Trust We share information, communicate transparently, and build trust with our colleagues and customers. 3. Integrity We draw a line between personal and professional lives and work with high moral standards. We respect each cultural trait and always consider the global market in work. 4. Team Player We collaborate with colleagues, help others actively, and respect others' professionalism and authority. Benefits and Welfare 1. Welcome Awards For new joiners, we support KRW 1,000,000 (USD 830) for buying personal peripherals and items for better work efficiency. - Desk, Chair, Tablet PC, Mobile, Smartwatch, etc. We believe that members' growth and happiness lead to the team's growth. We support members in buying books and taking classes they want: language, instrument, anything you want to learn. 2. Healthcare Benefits We understand that our people can bring their best selves to work when they and their families are taken care of. - Medical check-ups, Gym, Physical activities, Vision care, Medical treatment (pets included). We support internet and mobile expenses to enrich our remote working environment. 3. Congratulations & Condolences We support members' life events both in joy and in sorrow. Working Arrangements 10 AM to 7 PM CET recommended but flexible. Full-time position (during the first 3 months-the probation period, the employee will receive 100% of their salary). Office: TBD. Hiring Process Submit resume or CV > 1st Interview > 2nd Interview > 3rd Interview > decision and negotiation. Please exclude any information from your resume that is not directly related to the job position, such as physical conditions, marital status, family relationships, and place of origin. We will let you know the application result within 2 weeks of your application. All interviews will be conducted via video call. Interview process may be slightly changed depending on the position. Employment will be terminated if you are found to have falsified information on your resume and portfolio. StudioXID is dedicated to cultivating a diverse and inclusive workplace. We highly value diversity in our workforce and do not discriminate in our hiring or promotion practices based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, pregnancy (including breastfeeding), parental status, or any other characteristic protected by law. As a global company, English proficiency is required for all roles to ensure smooth communication and collaboration across our international teams, unless otherwise stated in the job postings. If you have any questions, please feel free to reach us at
25/04/2025
Full time
ProtoPie is the easiest interactive prototyping tool for all digital products. Designers can turn their UI/UX design ideas into highly interactive prototypes for mobile, desktop, web, all the way to IoT and beyond. They can explore, validate, and test design solutions and ideas by creating very realistic, production-like prototypes without code and without the help of engineers. ProtoPie is widely used by various companies all over the world across many industries, e.g., Google, Microsoft, Meta, Nintendo, BMW, Samsung, Tencent, Reddit, Bytedance, and Disney. Plus, ProtoPie won no.1 Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey. About the role As a Technical Solutions Engineer, you will play a crucial role in providing technical expertise and support to our enterprise clients. Your primary responsibility will be to address security and technical inquiries, analyze customer problems, and deliver effective solutions. Additionally, you will collaborate with our product engineering and sales teams to ensure customer satisfaction and drive sales growth. This position is based in the UK and will involve working closely with our sales teams, in a hybrid work environment. Responsibilities Efficiently address and resolve technical inquiries from enterprise clients, actively participating in customer calls, offering support in on-premise server setup, and showcasing expertise in enterprise network environments and systems. Support sales through product demonstrations, showcasing ProtoPie product technical capabilities, and creating designer-friendly guidelines to aid clients in addressing technical issues. Conduct thorough investigations into customer technical issues, performing root cause analysis to identify underlying problems and provide appropriate solutions. Collaborate with product engineering teams to escalate complex issues, ensuring that they are resolved efficiently and to the satisfaction of the customer. Develop ProtoPie Integration apps (bridge apps) for hardware (different modes of wheel, LED, Knob, etc) and software (Unity/Unreal, IoT home assistant API, Voice API, etc.) for Solution Integrations. Qualifications Must 4+ years of professional experience in software-hardware integrated prototyping and familiarity with devices such as Raspberry Pi, Arduino, and Embedded devices. Basic scripting abilities: Bash, Batch, JS. Strong Back end knowledge to work with on-premise servers (Please attach your portfolio link to the resume: Git repository (GitHub), blog, or others). Docker. Networking. Excellent verbal and written communication skills in English, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences. Demonstrated kindness, empathy, and the ability to build strong customer relationships. Strong willingness and passion to continuously learn and grow in a fast-paced environment. Plus Good understanding of design tools, Figma, Unity, or other UI/UX tools. Experience with software-hardware integrated prototyping and familiarity with Embedded devices. Protocols: CAN/LIN. How We Work Team ProtoPie Works with 5 Company Values 1. Autonomy & Responsibility We respect everyone's autonomy while taking responsibility for freedom and for judgment between right and wrong for the company. 2. Communication & Trust We share information, communicate transparently, and build trust with our colleagues and customers. 3. Integrity We draw a line between personal and professional lives and work with high moral standards. We respect each cultural trait and always consider the global market in work. 4. Team Player We collaborate with colleagues, help others actively, and respect others' professionalism and authority. Benefits and Welfare 1. Welcome Awards For new joiners, we support KRW 1,000,000 (USD 830) for buying personal peripherals and items for better work efficiency. - Desk, Chair, Tablet PC, Mobile, Smartwatch, etc. We believe that members' growth and happiness lead to the team's growth. We support members in buying books and taking classes they want: language, instrument, anything you want to learn. 2. Healthcare Benefits We understand that our people can bring their best selves to work when they and their families are taken care of. - Medical check-ups, Gym, Physical activities, Vision care, Medical treatment (pets included). We support internet and mobile expenses to enrich our remote working environment. 3. Congratulations & Condolences We support members' life events both in joy and in sorrow. Working Arrangements 10 AM to 7 PM CET recommended but flexible. Full-time position (during the first 3 months-the probation period, the employee will receive 100% of their salary). Office: TBD. Hiring Process Submit resume or CV > 1st Interview > 2nd Interview > 3rd Interview > decision and negotiation. Please exclude any information from your resume that is not directly related to the job position, such as physical conditions, marital status, family relationships, and place of origin. We will let you know the application result within 2 weeks of your application. All interviews will be conducted via video call. Interview process may be slightly changed depending on the position. Employment will be terminated if you are found to have falsified information on your resume and portfolio. StudioXID is dedicated to cultivating a diverse and inclusive workplace. We highly value diversity in our workforce and do not discriminate in our hiring or promotion practices based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, pregnancy (including breastfeeding), parental status, or any other characteristic protected by law. As a global company, English proficiency is required for all roles to ensure smooth communication and collaboration across our international teams, unless otherwise stated in the job postings. If you have any questions, please feel free to reach us at
Principal Cloud Engineer (AWS) - Defence/SC Cleared Location: We are based in Aldgate, London. Our customers are based across the UK. Circa 2 days per week onsite in London is required, or less frequently for customers outside London. Salary: £110,000 - £130,000 Defence/SC Clearance Requirements: Cloudscaler work with highly-secure private defence and government customers on mission-critical programmes of work. This means that SC clearance is required. Upon joining Cloudscaler we will undertake SC clearance checks so you must be eligible to pass SC clearance. In future, DV clearance is likely to be required, so the ability/willingness to pass DV clearance is advantageous but not essential. About us We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high-performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions, to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. About the role Cloudscaler are seeking a Principal Cloud Engineer who will be a thought leader within our engineering practice with extensive knowledge of platform engineering and SRE best practice. You will be guiding our customers through complex cloud transformations and so will need to be opinionated about cloud and platform best practice. Key Experience Experience leading cross-functional teams, mentoring team members and leading by example Hands on experience of working with a wide range of AWS services and an understanding of how to select the right service for a given challenge Extensive experience with landing zones, multi-account and multi-tenant environments Experience operating a cloud platform at scale, ideally in highly regulated environments Thorough understanding of how to design and build secure, scalable, and resilient platforms on AWS Thorough understanding of the key security risks that are present when using AWS and how these can be prevented, detected, and remediated Building AWS resources using infrastructure as code using Terraform (or CloudFormation) Ability to advise on infrastructure as code structure and modularisation An understanding of the challenges and priorities of operating services, and how SRE principles can be applied Implementing and working with continuous integration / continuous delivery pipelines Experience with system design, and the ability to assess trade-offs with design options Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our engineering team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
25/04/2025
Full time
Principal Cloud Engineer (AWS) - Defence/SC Cleared Location: We are based in Aldgate, London. Our customers are based across the UK. Circa 2 days per week onsite in London is required, or less frequently for customers outside London. Salary: £110,000 - £130,000 Defence/SC Clearance Requirements: Cloudscaler work with highly-secure private defence and government customers on mission-critical programmes of work. This means that SC clearance is required. Upon joining Cloudscaler we will undertake SC clearance checks so you must be eligible to pass SC clearance. In future, DV clearance is likely to be required, so the ability/willingness to pass DV clearance is advantageous but not essential. About us We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high-performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions, to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. About the role Cloudscaler are seeking a Principal Cloud Engineer who will be a thought leader within our engineering practice with extensive knowledge of platform engineering and SRE best practice. You will be guiding our customers through complex cloud transformations and so will need to be opinionated about cloud and platform best practice. Key Experience Experience leading cross-functional teams, mentoring team members and leading by example Hands on experience of working with a wide range of AWS services and an understanding of how to select the right service for a given challenge Extensive experience with landing zones, multi-account and multi-tenant environments Experience operating a cloud platform at scale, ideally in highly regulated environments Thorough understanding of how to design and build secure, scalable, and resilient platforms on AWS Thorough understanding of the key security risks that are present when using AWS and how these can be prevented, detected, and remediated Building AWS resources using infrastructure as code using Terraform (or CloudFormation) Ability to advise on infrastructure as code structure and modularisation An understanding of the challenges and priorities of operating services, and how SRE principles can be applied Implementing and working with continuous integration / continuous delivery pipelines Experience with system design, and the ability to assess trade-offs with design options Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our engineering team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Service Desk Engineer Location: Leeds / Halifax branches Salary: £25,000 - £30,000 + Benefits Job Type: Full-Time Hybrid working - 2 days in office after induction Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider, is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you. What You'll Be Doing: Providing 1st, 2nd & 3rd line IT support to internal users and external clients. Troubleshooting and resolving hardware, software, and network issues . Managing Microsoft 365, Active Directory, and Windows environments . Logging, prioritizing, and escalating tickets as needed. Ensuring excellent customer service and technical support. What We're Looking For: Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory). Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Experience in an IT support/helpdesk/service desk environment. Knowledge of networking, remote desktop support, and IT security is a plus! Why Join our client? Career growth opportunities & training support. Work in a collaborative and friendly team environment. Hybrid working options available.
25/04/2025
Full time
Service Desk Engineer Location: Leeds / Halifax branches Salary: £25,000 - £30,000 + Benefits Job Type: Full-Time Hybrid working - 2 days in office after induction Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider, is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you. What You'll Be Doing: Providing 1st, 2nd & 3rd line IT support to internal users and external clients. Troubleshooting and resolving hardware, software, and network issues . Managing Microsoft 365, Active Directory, and Windows environments . Logging, prioritizing, and escalating tickets as needed. Ensuring excellent customer service and technical support. What We're Looking For: Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory). Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Experience in an IT support/helpdesk/service desk environment. Knowledge of networking, remote desktop support, and IT security is a plus! Why Join our client? Career growth opportunities & training support. Work in a collaborative and friendly team environment. Hybrid working options available.
Principal Cloud Engineer (AWS) - Defence/SC Cleared Location: We are based in Aldgate, London. Our customers are based across the UK. Circa 2 days per week onsite in London is required, or less frequently for customers outside London. Salary: £110,000 - £130,000 Defence/SC Clearance Requirements: Cloudscaler works with highly-secure private defence and government customers on mission-critical programmes of work. This means that SC clearance is required. Upon joining Cloudscaler, we will undertake SC clearance checks, so you must be eligible to pass SC clearance. In future, DV clearance is likely to be required, so the ability/willingness to pass DV clearance is advantageous but not essential. About us We are experts in AWS landing zones, cloud risk mitigation, and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high-performing teams are created through openness, collaboration, and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas, and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. About the role Cloudscaler is seeking a Principal Cloud Engineer who will be a thought leader within our engineering practice with extensive knowledge of platform and site reliability engineering best practices. You will be guiding our customers through complex cloud transformations and so will need to be opinionated about cloud and platform best practices. Key Experience Experience leading cross-functional teams, mentoring team members, and leading by example Hands-on experience of working with a wide range of AWS services and an understanding of how to select the right service for a given challenge Extensive experience with landing zones, multi-account, and multi-tenant environments Experience operating a cloud platform at scale, ideally in highly regulated environments Thorough understanding of how to design and build secure, scalable, and resilient platforms on AWS Thorough understanding of the key security risks that are present when using AWS and how these can be prevented, detected, and remediated Building AWS resources using infrastructure as code using Terraform (or CloudFormation) Ability to advise on infrastructure as code structure and modularisation An understanding of the challenges and priorities of operating services, and how SRE principles can be applied Implementing and working with continuous integration / continuous delivery pipelines Experience with system design, and the ability to assess trade-offs with design options Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our engineering team 3rd Interview - 60 minute in-person interview with members of our Senior Leadership Team Cloudscaler is proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion, or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
25/04/2025
Full time
Principal Cloud Engineer (AWS) - Defence/SC Cleared Location: We are based in Aldgate, London. Our customers are based across the UK. Circa 2 days per week onsite in London is required, or less frequently for customers outside London. Salary: £110,000 - £130,000 Defence/SC Clearance Requirements: Cloudscaler works with highly-secure private defence and government customers on mission-critical programmes of work. This means that SC clearance is required. Upon joining Cloudscaler, we will undertake SC clearance checks, so you must be eligible to pass SC clearance. In future, DV clearance is likely to be required, so the ability/willingness to pass DV clearance is advantageous but not essential. About us We are experts in AWS landing zones, cloud risk mitigation, and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high-performing teams are created through openness, collaboration, and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas, and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. About the role Cloudscaler is seeking a Principal Cloud Engineer who will be a thought leader within our engineering practice with extensive knowledge of platform and site reliability engineering best practices. You will be guiding our customers through complex cloud transformations and so will need to be opinionated about cloud and platform best practices. Key Experience Experience leading cross-functional teams, mentoring team members, and leading by example Hands-on experience of working with a wide range of AWS services and an understanding of how to select the right service for a given challenge Extensive experience with landing zones, multi-account, and multi-tenant environments Experience operating a cloud platform at scale, ideally in highly regulated environments Thorough understanding of how to design and build secure, scalable, and resilient platforms on AWS Thorough understanding of the key security risks that are present when using AWS and how these can be prevented, detected, and remediated Building AWS resources using infrastructure as code using Terraform (or CloudFormation) Ability to advise on infrastructure as code structure and modularisation An understanding of the challenges and priorities of operating services, and how SRE principles can be applied Implementing and working with continuous integration / continuous delivery pipelines Experience with system design, and the ability to assess trade-offs with design options Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our engineering team 3rd Interview - 60 minute in-person interview with members of our Senior Leadership Team Cloudscaler is proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion, or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Job Responsibilities Here at Virtual1, our mission is to be the obvious choice for business connectivity in the UK. We do this as a team by creating world-class, cutting-edge infrastructure. At the heart of Virtual1 are our people, who we consider family. We acknowledge our success is driven by our people, and continually strive to be the best company to work for. We are looking for a 3rd Line Support Engineer to join our growing team and provide fantastic service to our partners. What you will be responsible for: Monitoring and repairing network incidents and providing higher level support for the 2nd line engineer desk and other network services to Virtual1 Partners as required. Managing case queues within the SalesForce system for faults and change requests. Engaging with Partners when logging, progressing, or updating cases as appropriate via telephone, email, and SalesForce. Refer faults to carriers and suppliers and chase effectively to ensure a satisfactory outcome in the shortest timescale possible. Additional Responsibilities As the 3rd Line Support Engineer, you will need to work with carrier partners and suppliers to define efficient methods for identifying and resolving incidents over the services Virtual1 takes from them. Ownership of all related SalesForce queues. Skills Required Strong background in Telecommunications environment. Ability to demonstrate experience with Juniper EX/SRX/MX and Cisco chassis. Confident in the levels of the OSI model and how it relates to fault finding. Strong knowledge in OSPF and BGP in an ISP environment. Strong knowledge in layer two protocols (VPLS, 802.1ad, STP, CCC). Experience with Fortinet Fortigate chassis. Proficient in packet capture and interpretation. Essential criteria: Cisco or Juniper accreditation to at least CCNP or JNCIS level.
25/04/2025
Full time
Job Responsibilities Here at Virtual1, our mission is to be the obvious choice for business connectivity in the UK. We do this as a team by creating world-class, cutting-edge infrastructure. At the heart of Virtual1 are our people, who we consider family. We acknowledge our success is driven by our people, and continually strive to be the best company to work for. We are looking for a 3rd Line Support Engineer to join our growing team and provide fantastic service to our partners. What you will be responsible for: Monitoring and repairing network incidents and providing higher level support for the 2nd line engineer desk and other network services to Virtual1 Partners as required. Managing case queues within the SalesForce system for faults and change requests. Engaging with Partners when logging, progressing, or updating cases as appropriate via telephone, email, and SalesForce. Refer faults to carriers and suppliers and chase effectively to ensure a satisfactory outcome in the shortest timescale possible. Additional Responsibilities As the 3rd Line Support Engineer, you will need to work with carrier partners and suppliers to define efficient methods for identifying and resolving incidents over the services Virtual1 takes from them. Ownership of all related SalesForce queues. Skills Required Strong background in Telecommunications environment. Ability to demonstrate experience with Juniper EX/SRX/MX and Cisco chassis. Confident in the levels of the OSI model and how it relates to fault finding. Strong knowledge in OSPF and BGP in an ISP environment. Strong knowledge in layer two protocols (VPLS, 802.1ad, STP, CCC). Experience with Fortinet Fortigate chassis. Proficient in packet capture and interpretation. Essential criteria: Cisco or Juniper accreditation to at least CCNP or JNCIS level.
Lead Cloud Engineer (AWS) Location: Cheltenham - Hybrid. 2-4 days onsite Salary: £95,000 - £120,000 Defence/SC Clearance Requirements: Active SC required About us We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high-performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions, to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. What we're looking for We are looking for Lead Cloud Engineers with extensive landing zone knowledge and site reliability best practice. For us, this means experience of designing, building and operating enterprise-scale landing zones within AWS. It also means you need to be able to automate the build of complex AWS services and platforms using Terraform. We are thought leaders and our Lead Engineers work closely with customer teams, so you need to be opinionated about IaC structure and modularisation and the experience and knowledge to define the technical direction and strategy of teams and systems. What you'll be doing You will be working closely with our customers' key stakeholders, leading them through complex cloud transformations, using your experience and expertise to deliver best-in-class AWS platforms. Designing complex multi-tenant systems aligned to best practice Building, testing, packaging, deploying and operating AWS landing zones Automating the build of complex AWS Services and Cloud Platforms with IaC Packaging services into AMIs, Docker containers or Serverless deployments Championing infrastructure as code and opinionated about IaC structure and modularisation Scoping container/microservices to design Cloud solutions Utilising deployment techniques to enable zero downtime Mitigating security risks in AWS and supporting a mature Cloud Security Model Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Option to buy an additional 5 days holiday per year Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Dog friendly offices Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our engineering team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
25/04/2025
Full time
Lead Cloud Engineer (AWS) Location: Cheltenham - Hybrid. 2-4 days onsite Salary: £95,000 - £120,000 Defence/SC Clearance Requirements: Active SC required About us We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high-performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions, to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. What we're looking for We are looking for Lead Cloud Engineers with extensive landing zone knowledge and site reliability best practice. For us, this means experience of designing, building and operating enterprise-scale landing zones within AWS. It also means you need to be able to automate the build of complex AWS services and platforms using Terraform. We are thought leaders and our Lead Engineers work closely with customer teams, so you need to be opinionated about IaC structure and modularisation and the experience and knowledge to define the technical direction and strategy of teams and systems. What you'll be doing You will be working closely with our customers' key stakeholders, leading them through complex cloud transformations, using your experience and expertise to deliver best-in-class AWS platforms. Designing complex multi-tenant systems aligned to best practice Building, testing, packaging, deploying and operating AWS landing zones Automating the build of complex AWS Services and Cloud Platforms with IaC Packaging services into AMIs, Docker containers or Serverless deployments Championing infrastructure as code and opinionated about IaC structure and modularisation Scoping container/microservices to design Cloud solutions Utilising deployment techniques to enable zero downtime Mitigating security risks in AWS and supporting a mature Cloud Security Model Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Option to buy an additional 5 days holiday per year Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Dog friendly offices Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our engineering team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Opportunity to develop and upskill in a financial organization Will require strong expertise in .NET, SQL, SSIS, and SSRS About Our Client The client is a global provider of insurance. Job Description Our organization is seeking a talented individual to join our 2nd Line Support team as a Senior Application Support Analyst , based in our London City office. Reporting to the Application Support Lead, this role is pivotal in providing comprehensive support for all business applications within our IT portfolio. Key responsibilities include assisting end users with application-related issues, monitoring applications, performing proactive and reactive maintenance, and driving continuous service improvements. As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely solutions to complex challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team to prioritise Business Critical activities. Operations & Service Delivery Monthly reporting on incidents, requests, and problems Building relationships with business stakeholders and end users Ticket Analysis to identify recurring issues and propose permanent solutions Identification and proposal of automation opportunities in support activities Attending weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and maintained in document repository Acting as a coach and mentor to more junior team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net Experience in Transact-SQL/MS SQL Server, Visual Studio 2015+ Proficiency in writing SQL, stored procedures (e.g. PL/SQL code) and working with data in relational databases like DB2, SQL Server Experience with MS SQL SSIS/SSRS Experience with use and configuration of Application Monitoring tools Client requirement gathering, prioritisation and scoping experience Excellent written and verbal communication skills, with emphasis on the ability to express complex technical issues in language suitable for business stakeholders Passion for customer service, understands the value of delivering quality service to users Desirable skills ITIL Service Management Certification or equivalent Experience of working with outsources, offshore, 3rd party services Basic understanding of application design and application security concepts Experience of software development on a Microsoft technology stack Basic insurance knowledge Experience supporting Azure-based applications and familiarity with Azure Monitor, Data Factory and Logic Apps Familiarity with Microsoft Cloud technologies - Power Platform, Dataverse, Logic Apps Familiarity with Microsoft Dynamics 365 Experience using SolarWinds for Application Monitoring 4-year college education in Computer Science, Engineering or related field, or equivalent experience. What's on Offer The below details are on offer to the ideal candidate: Salary: £65,000 - £75,000 per annum + Bonus Hybrid Working: 2 days on site in Central London Interview Stages: 2, 1st being virtual and the second face to face Sector: Insurance Services
25/04/2025
Full time
Opportunity to develop and upskill in a financial organization Will require strong expertise in .NET, SQL, SSIS, and SSRS About Our Client The client is a global provider of insurance. Job Description Our organization is seeking a talented individual to join our 2nd Line Support team as a Senior Application Support Analyst , based in our London City office. Reporting to the Application Support Lead, this role is pivotal in providing comprehensive support for all business applications within our IT portfolio. Key responsibilities include assisting end users with application-related issues, monitoring applications, performing proactive and reactive maintenance, and driving continuous service improvements. As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely solutions to complex challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team to prioritise Business Critical activities. Operations & Service Delivery Monthly reporting on incidents, requests, and problems Building relationships with business stakeholders and end users Ticket Analysis to identify recurring issues and propose permanent solutions Identification and proposal of automation opportunities in support activities Attending weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and maintained in document repository Acting as a coach and mentor to more junior team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net Experience in Transact-SQL/MS SQL Server, Visual Studio 2015+ Proficiency in writing SQL, stored procedures (e.g. PL/SQL code) and working with data in relational databases like DB2, SQL Server Experience with MS SQL SSIS/SSRS Experience with use and configuration of Application Monitoring tools Client requirement gathering, prioritisation and scoping experience Excellent written and verbal communication skills, with emphasis on the ability to express complex technical issues in language suitable for business stakeholders Passion for customer service, understands the value of delivering quality service to users Desirable skills ITIL Service Management Certification or equivalent Experience of working with outsources, offshore, 3rd party services Basic understanding of application design and application security concepts Experience of software development on a Microsoft technology stack Basic insurance knowledge Experience supporting Azure-based applications and familiarity with Azure Monitor, Data Factory and Logic Apps Familiarity with Microsoft Cloud technologies - Power Platform, Dataverse, Logic Apps Familiarity with Microsoft Dynamics 365 Experience using SolarWinds for Application Monitoring 4-year college education in Computer Science, Engineering or related field, or equivalent experience. What's on Offer The below details are on offer to the ideal candidate: Salary: £65,000 - £75,000 per annum + Bonus Hybrid Working: 2 days on site in Central London Interview Stages: 2, 1st being virtual and the second face to face Sector: Insurance Services
Lead Cloud Engineer (AWS) Location: Cheltenham - Hybrid. 2-4 days onsite Salary: £95,000 - £120,000 Defence/SC Clearance Requirements: Active SC required About us We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high-performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions, to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. What we're looking for We are looking for Lead Cloud Engineers with extensive landing zone knowledge and site reliability best practice. For us, this means experience of designing, building and operating enterprise-scale landing zones within AWS. It also means you need to be able to automate the build of complex AWS services and platforms using Terraform. We are thought leaders and our Lead Engineers work closely with customer teams, so you need to be opinionated about IaC structure and modularisation and the experience and knowledge to define the technical direction and strategy of teams and systems. What you'll be doing Designing complex multi-tenant systems aligned to best practice Building, testing, packaging, deploying and operating AWS landing zones Automating the build of complex AWS Services and Cloud Platforms with IaC Packaging services into AMIs, Docker containers or Serverless deployments Championing infrastructure as code and opinionated about IaC structure and modularisation Scoping container/microservices to design Cloud solutions Utilising deployment techniques to enable zero downtime Mitigating security risks in AWS and supporting a mature Cloud Security Model Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Option to buy an additional 5 days holiday per year Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Dog friendly offices Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our engineering team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
25/04/2025
Full time
Lead Cloud Engineer (AWS) Location: Cheltenham - Hybrid. 2-4 days onsite Salary: £95,000 - £120,000 Defence/SC Clearance Requirements: Active SC required About us We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high-performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions, to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. What we're looking for We are looking for Lead Cloud Engineers with extensive landing zone knowledge and site reliability best practice. For us, this means experience of designing, building and operating enterprise-scale landing zones within AWS. It also means you need to be able to automate the build of complex AWS services and platforms using Terraform. We are thought leaders and our Lead Engineers work closely with customer teams, so you need to be opinionated about IaC structure and modularisation and the experience and knowledge to define the technical direction and strategy of teams and systems. What you'll be doing Designing complex multi-tenant systems aligned to best practice Building, testing, packaging, deploying and operating AWS landing zones Automating the build of complex AWS Services and Cloud Platforms with IaC Packaging services into AMIs, Docker containers or Serverless deployments Championing infrastructure as code and opinionated about IaC structure and modularisation Scoping container/microservices to design Cloud solutions Utilising deployment techniques to enable zero downtime Mitigating security risks in AWS and supporting a mature Cloud Security Model Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Option to buy an additional 5 days holiday per year Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Dog friendly offices Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our engineering team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
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