We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
18/12/2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
27/02/2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance, mentorship, and training to junior IT support engineers to enhance their technical skills and promote professional growth; Act as an escalation point for complex technical issues and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of computer equipment as and when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms (EDR) (Example: BitDefender, Carbon Black, Sentinel One, CrowdStrike); To act at the customer service point of contact between 3rd line and the client. Respond to enquiries from clients and help them resolve any hardware or software problems; Skills & Experience Must have worked in a customer-facing IT support role for 2+ years; Be familiar with ticket systems, logging and remote management and monitoring processes; Excellent Customer Service Skills; Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, Microsoft365 Admin Centres including Azure Entra ID, Office 365, Compliance, Exchange, etc. Additionally, exposure to Azure Virtual Desktop is desirable. Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications; Demonstrate strong leadership abilities, including the ability to motivate and inspire junior colleagues, delegate tasks effectively, and lead by example; Display excellent problem-solving skills and the ability to think critically to resolve technical issues and implement process improvements; Possess project management skills, including planning, execution, and monitoring, to manage IT projects effectively; Have the ability to address and resolve conflicts within the team, ensuring a harmonious and productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for an IT managed services provider (MSP) Microsoft Google Workspace ITIL 4 Foundation certification
18/03/2025
Full time
Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance, mentorship, and training to junior IT support engineers to enhance their technical skills and promote professional growth; Act as an escalation point for complex technical issues and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of computer equipment as and when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms (EDR) (Example: BitDefender, Carbon Black, Sentinel One, CrowdStrike); To act at the customer service point of contact between 3rd line and the client. Respond to enquiries from clients and help them resolve any hardware or software problems; Skills & Experience Must have worked in a customer-facing IT support role for 2+ years; Be familiar with ticket systems, logging and remote management and monitoring processes; Excellent Customer Service Skills; Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, Microsoft365 Admin Centres including Azure Entra ID, Office 365, Compliance, Exchange, etc. Additionally, exposure to Azure Virtual Desktop is desirable. Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications; Demonstrate strong leadership abilities, including the ability to motivate and inspire junior colleagues, delegate tasks effectively, and lead by example; Display excellent problem-solving skills and the ability to think critically to resolve technical issues and implement process improvements; Possess project management skills, including planning, execution, and monitoring, to manage IT projects effectively; Have the ability to address and resolve conflicts within the team, ensuring a harmonious and productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for an IT managed services provider (MSP) Microsoft Google Workspace ITIL 4 Foundation certification
Junior Systems Administrator- Gloucester- 30-35k My Client is a specialist in computer infrastructure and networking. They offer customised IT solutions designed to enhance efficiency, productivity, and profitability for organizations of all sizes. They are now looking for a Junior System Administrator to join their team! Main Duties: Install, Configure & Maintain Set up software, hardware, accounts, and workstations. Network & System Management Monitor servers, performance, security, and upgrades. Troubleshooting & Support Provide 1st, 2nd, and 3rd line IT support for issues and outages. Security & Compliance Ensure access controls, backups, firewalls, and IT policies. Training & Documentation Develop manuals, policies, and train staff on new technologies. Skills and Experience Required: 1-2 years proven experience as a Systems Engineer or similar role. The salary for this position will be circa £30-35k, depending on experience. If you feel like you have the right skills and experience then please apply with a copy of your updated CV and we will be in touch with more details.
18/03/2025
Full time
Junior Systems Administrator- Gloucester- 30-35k My Client is a specialist in computer infrastructure and networking. They offer customised IT solutions designed to enhance efficiency, productivity, and profitability for organizations of all sizes. They are now looking for a Junior System Administrator to join their team! Main Duties: Install, Configure & Maintain Set up software, hardware, accounts, and workstations. Network & System Management Monitor servers, performance, security, and upgrades. Troubleshooting & Support Provide 1st, 2nd, and 3rd line IT support for issues and outages. Security & Compliance Ensure access controls, backups, firewalls, and IT policies. Training & Documentation Develop manuals, policies, and train staff on new technologies. Skills and Experience Required: 1-2 years proven experience as a Systems Engineer or similar role. The salary for this position will be circa £30-35k, depending on experience. If you feel like you have the right skills and experience then please apply with a copy of your updated CV and we will be in touch with more details.
1st Line Support Engineer - IT Managed Services A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents Answer service desk calls and log tickets on their PSA (Professional Services Automation software) Provide regular and clear communication with customers regarding ticket status and expected resolution times. Produce and maintain accurate technical documentation Assist with the deployment of client and internal projects when required Requirements: Previous experience working within a 1st Line role, ideally within an IT Services environment Posses excellent customer service skills, with the ability to break down technical terms Excellent troubleshooting, analytical and problem solving skills Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. Basic hardware knowledge In return, they are offering 26,000 - 30,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours (Office location - Central London) Some flexibility to work from home
18/03/2025
Full time
1st Line Support Engineer - IT Managed Services A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents Answer service desk calls and log tickets on their PSA (Professional Services Automation software) Provide regular and clear communication with customers regarding ticket status and expected resolution times. Produce and maintain accurate technical documentation Assist with the deployment of client and internal projects when required Requirements: Previous experience working within a 1st Line role, ideally within an IT Services environment Posses excellent customer service skills, with the ability to break down technical terms Excellent troubleshooting, analytical and problem solving skills Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. Basic hardware knowledge In return, they are offering 26,000 - 30,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours (Office location - Central London) Some flexibility to work from home
I am currently supporting a client who is looking to supplement their current 3rd line team with a 3rd line support engineer, mainly to assist with current workload but also share insights of past experiences and support current team with any skills shortage. This is an excellent opportunity for an experienced engineer to play a key role in delivering high-level technical support and gain experience of mentoring/upskilling colleagues. Key Responsibilities: - Provide 3rd line technical support across a variety of technologies including O365/M365, Windows Server environments, and network infrastructure. - Troubleshoot and resolve complex technical issues, escalating when necessary. - Manage and maintain Group Policy, Active Directory, and other Windows-based services. - Perform basic WAN/LAN troubleshooting and support network infrastructure, including routers, switches, and wireless access points. - Support and manage firewall configurations and security best practices. - Work closely with 1st and 2nd line support teams to ensure smooth escalation and resolution of issues. - Participate in system upgrades, patching, and infrastructure improvement projects. - Support junior team members and assist with upskilling colleagues alongside technical service manager. Desirable: - Certifications such as Microsoft (MCSA/MCSE), CompTIA Network+, or relevant firewall vendor certifications (e.g., Cisco, Fortinet, Sophos). - Experience in virtualization technologies (e.g., VMware, Hyper-V) would be advantageous. Contract details: - 3month initial contract - Hybrid working - 2/3 days in/2/3 days home - Outside IR35 Please apply for consideration.
17/03/2025
Seasonal
I am currently supporting a client who is looking to supplement their current 3rd line team with a 3rd line support engineer, mainly to assist with current workload but also share insights of past experiences and support current team with any skills shortage. This is an excellent opportunity for an experienced engineer to play a key role in delivering high-level technical support and gain experience of mentoring/upskilling colleagues. Key Responsibilities: - Provide 3rd line technical support across a variety of technologies including O365/M365, Windows Server environments, and network infrastructure. - Troubleshoot and resolve complex technical issues, escalating when necessary. - Manage and maintain Group Policy, Active Directory, and other Windows-based services. - Perform basic WAN/LAN troubleshooting and support network infrastructure, including routers, switches, and wireless access points. - Support and manage firewall configurations and security best practices. - Work closely with 1st and 2nd line support teams to ensure smooth escalation and resolution of issues. - Participate in system upgrades, patching, and infrastructure improvement projects. - Support junior team members and assist with upskilling colleagues alongside technical service manager. Desirable: - Certifications such as Microsoft (MCSA/MCSE), CompTIA Network+, or relevant firewall vendor certifications (e.g., Cisco, Fortinet, Sophos). - Experience in virtualization technologies (e.g., VMware, Hyper-V) would be advantageous. Contract details: - 3month initial contract - Hybrid working - 2/3 days in/2/3 days home - Outside IR35 Please apply for consideration.
Role: 3rd Line Support Engineer Salary: Dependent on experience Location: Northampton (on-site working) As a 3rd Line Engineer, you will be responsible for providing 3rd line support to customers ensuring that incidents, service requests and updates are logged and processed quickly. You will act as a point of escalation for 1st and 2nd Line support, ensuring strong communication is maintained throughout. The client are looking for a generalist, a good all-rounder who has supported a wide range of technologies in different capacities, not a specialist who has focused on one area. Skills & experience required o Excellent all round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server o Good knowledge of Windows desktop operating systems o Good knowledge and experience with supporting Dell and HP server / blade hardware o Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous. o Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous. Please be aware that this role will be on-site during your probation period and will move to a hybrid working model thereafter. If you are interested in the role and would like to apply, please click on the link for immediate consideration.
17/03/2025
Full time
Role: 3rd Line Support Engineer Salary: Dependent on experience Location: Northampton (on-site working) As a 3rd Line Engineer, you will be responsible for providing 3rd line support to customers ensuring that incidents, service requests and updates are logged and processed quickly. You will act as a point of escalation for 1st and 2nd Line support, ensuring strong communication is maintained throughout. The client are looking for a generalist, a good all-rounder who has supported a wide range of technologies in different capacities, not a specialist who has focused on one area. Skills & experience required o Excellent all round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server o Good knowledge of Windows desktop operating systems o Good knowledge and experience with supporting Dell and HP server / blade hardware o Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous. o Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous. Please be aware that this role will be on-site during your probation period and will move to a hybrid working model thereafter. If you are interested in the role and would like to apply, please click on the link for immediate consideration.
NEW NETWORK INFRASTRUCTURE ENGINEER - MSP JOB AVAILABLE NEAR WEMBLEY, GREATER LONDON Hybrid Working - 2-3 days in the office Paid travel expenses for client site meetings in London Fantastic company environment / culture Opportunities to progress and learn new skills THE COMPANY OVERVIEW We are searching for a bright and experienced Network Infrastructure Engineer MSP to join a very well-established IT Solutions business based in Wembley, Greater London. You will be joining a technology business with over 20 years experience in fully managed end-to-end IT services for an array of clients. Their areas of expertise include cyber security, private cloud hosting, ShareFile, Microsoft 365, IT Support, etc. They have teams in the UK and across Asia and they are looking to add new talent to their team in Wembley. Being based on the West side of London. They are commutable from parts of Middlesex, London, Surrey, Berkshire, Hertfordshire, Bedfordshire, and probably a few other counties if you ve got good train links into London! THE JOB As a Network Infrastructure Engineer MSP you will continuously assist with 2nd and 3rd line technical support to existing customers. This will predominantly be on the phone and remote, but it may also involve onsite attendance where necessary. You will aim to resolve user problems, whilst working closely with senior engineers / managers to maintain and improve the customer service experience. This job is not limited to support. We are always looking to improve our technology, and this is where our talented IT Engineers come in. You will be involved in maintaining network infrastructure (Cisco / Juniper) at the data centre, as well as assisting with design and development of IT infrastructure. WHAT IS REQUIRED FROM YOU Previous Network Engineering experience is a must. End to end IT support, technical support experience. Experience in helpdesk support, 2nd Line support, and ideally up to 3rd Line Support. CCNA qualified. CCNP would be beneficial. Network Infrastructure capabilities, using Cisco and Juniper. An understanding of vendor technologies Microsoft, Citrix, HP, etc. Strong communication skills for customer relationship development.
17/03/2025
Full time
NEW NETWORK INFRASTRUCTURE ENGINEER - MSP JOB AVAILABLE NEAR WEMBLEY, GREATER LONDON Hybrid Working - 2-3 days in the office Paid travel expenses for client site meetings in London Fantastic company environment / culture Opportunities to progress and learn new skills THE COMPANY OVERVIEW We are searching for a bright and experienced Network Infrastructure Engineer MSP to join a very well-established IT Solutions business based in Wembley, Greater London. You will be joining a technology business with over 20 years experience in fully managed end-to-end IT services for an array of clients. Their areas of expertise include cyber security, private cloud hosting, ShareFile, Microsoft 365, IT Support, etc. They have teams in the UK and across Asia and they are looking to add new talent to their team in Wembley. Being based on the West side of London. They are commutable from parts of Middlesex, London, Surrey, Berkshire, Hertfordshire, Bedfordshire, and probably a few other counties if you ve got good train links into London! THE JOB As a Network Infrastructure Engineer MSP you will continuously assist with 2nd and 3rd line technical support to existing customers. This will predominantly be on the phone and remote, but it may also involve onsite attendance where necessary. You will aim to resolve user problems, whilst working closely with senior engineers / managers to maintain and improve the customer service experience. This job is not limited to support. We are always looking to improve our technology, and this is where our talented IT Engineers come in. You will be involved in maintaining network infrastructure (Cisco / Juniper) at the data centre, as well as assisting with design and development of IT infrastructure. WHAT IS REQUIRED FROM YOU Previous Network Engineering experience is a must. End to end IT support, technical support experience. Experience in helpdesk support, 2nd Line support, and ideally up to 3rd Line Support. CCNA qualified. CCNP would be beneficial. Network Infrastructure capabilities, using Cisco and Juniper. An understanding of vendor technologies Microsoft, Citrix, HP, etc. Strong communication skills for customer relationship development.
Job Title: IT & Cyber Security Specialist / IT Manager Job Overview We are seeking an IT & Cyber Security Specialist / IT Manager to oversee the client's IT infrastructure, cybersecurity compliance, disaster recovery, and IT governance. This role requires both strategic planning and hands-on technical expertise to maintain network security, Windows Server environments, virtualization, cloud infrastructure, and business continuity planning (BCP/DR). The ideal candidate will have a strong technical background in IT operations, Windows Server administration, VMware ESXi, Azure, firewall security, and IT risk management, ensuring the stability, security, and efficiency of the client's IT environment. Key Responsibilities 1. IT Infrastructure & Network Management Windows Server & Virtualization: Manage and maintain Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP, and VMware ESXi environments. Network Administration & Security: Oversee firewalls (Cisco, Fortinet), VPNs, VLAN configurations, and network security policies to ensure a secure IT environment. Cloud Services & Microsoft 365: Manage Azure AD, Microsoft 365, Exchange Online, OneDrive, and SharePoint, ensuring smooth cloud operations. IT Asset Management: Oversee procurement, lifecycle management, and documentation of IT hardware and software. 2. Cybersecurity & IT Governance Security Compliance & Risk Management: Align IT security frameworks with PRA, FCA, GDPR, ISO 27001, and NIST guidelines. Threat & Incident Management: Conduct regular risk assessments, penetration testing, vulnerability scanning, and incident response to mitigate cyber threats. Firewall & Network Security: Configure, monitor, and secure firewalls and intrusion detection systems (IDS/IPS) to prevent security breaches. Third-Party Risk Management: Evaluate and manage outsourced IT services and vendor security compliance. 3. Business Continuity & Disaster Recovery (BCP/DR) Backup & Recovery Strategy: Implement and maintain BCP & DR plans, ensuring data integrity through Veeam, Commvault, or equivalent backup solutions. Failover Network & Redundancy: Ensure network failover solutions (Leased Line + FTTP redundancy) are in place to maintain uptime. IT Resilience & Disaster Simulation: Regularly test DR plans and conduct IT continuity drills to minimize downtime risks. 4. IT Operations & End-User Support Helpdesk & IT Support: Provide 1st, 2nd, and 3rd-line IT support, resolving user issues related to Windows, networking, and applications. Onboarding & Offboarding: Manage system access, permissions, and ID provisioning for new employees. IT Documentation & SOPs: Maintain comprehensive IT policies, security procedures, and compliance documentation. 5. Vendor & Project Management IT Budget & Procurement: Assist in managing the IT budget, sourcing new technologies, and handling vendor negotiations. IT Infrastructure Projects: Lead server upgrades, security enhancements, cloud migrations, and infrastructure expansion. Qualifications & Requirements Essential Qualifications: A minimum of 5 years of experience in IT infrastructure, cybersecurity, and business continuity. Expertise in Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP. Experience with virtualization (VMware ESXi, Hyper-V) and cloud services (Azure, Microsoft 365). Hands-on experience with firewalls (Cisco, Fortinet), VPNs, IDS/IPS security, and network administration. Strong PRA, FCA, GDPR, ISO 27001, and NIST compliance knowledge. Experience in BCP/DR planning, backup strategies (Veeam, Commvault), and IT risk management. Strong troubleshooting and problem-solving skills. Fluent English communication skills (both written and verbal). Desirable Qualifications: Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP), Cisco Certified Network Administrator (CCNA). Experience implementing Zero Trust security frameworks and SIEM solutions (Splunk, Sentinel, ELK Stack). Financial sector IT security experience is a plus.
17/03/2025
Full time
Job Title: IT & Cyber Security Specialist / IT Manager Job Overview We are seeking an IT & Cyber Security Specialist / IT Manager to oversee the client's IT infrastructure, cybersecurity compliance, disaster recovery, and IT governance. This role requires both strategic planning and hands-on technical expertise to maintain network security, Windows Server environments, virtualization, cloud infrastructure, and business continuity planning (BCP/DR). The ideal candidate will have a strong technical background in IT operations, Windows Server administration, VMware ESXi, Azure, firewall security, and IT risk management, ensuring the stability, security, and efficiency of the client's IT environment. Key Responsibilities 1. IT Infrastructure & Network Management Windows Server & Virtualization: Manage and maintain Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP, and VMware ESXi environments. Network Administration & Security: Oversee firewalls (Cisco, Fortinet), VPNs, VLAN configurations, and network security policies to ensure a secure IT environment. Cloud Services & Microsoft 365: Manage Azure AD, Microsoft 365, Exchange Online, OneDrive, and SharePoint, ensuring smooth cloud operations. IT Asset Management: Oversee procurement, lifecycle management, and documentation of IT hardware and software. 2. Cybersecurity & IT Governance Security Compliance & Risk Management: Align IT security frameworks with PRA, FCA, GDPR, ISO 27001, and NIST guidelines. Threat & Incident Management: Conduct regular risk assessments, penetration testing, vulnerability scanning, and incident response to mitigate cyber threats. Firewall & Network Security: Configure, monitor, and secure firewalls and intrusion detection systems (IDS/IPS) to prevent security breaches. Third-Party Risk Management: Evaluate and manage outsourced IT services and vendor security compliance. 3. Business Continuity & Disaster Recovery (BCP/DR) Backup & Recovery Strategy: Implement and maintain BCP & DR plans, ensuring data integrity through Veeam, Commvault, or equivalent backup solutions. Failover Network & Redundancy: Ensure network failover solutions (Leased Line + FTTP redundancy) are in place to maintain uptime. IT Resilience & Disaster Simulation: Regularly test DR plans and conduct IT continuity drills to minimize downtime risks. 4. IT Operations & End-User Support Helpdesk & IT Support: Provide 1st, 2nd, and 3rd-line IT support, resolving user issues related to Windows, networking, and applications. Onboarding & Offboarding: Manage system access, permissions, and ID provisioning for new employees. IT Documentation & SOPs: Maintain comprehensive IT policies, security procedures, and compliance documentation. 5. Vendor & Project Management IT Budget & Procurement: Assist in managing the IT budget, sourcing new technologies, and handling vendor negotiations. IT Infrastructure Projects: Lead server upgrades, security enhancements, cloud migrations, and infrastructure expansion. Qualifications & Requirements Essential Qualifications: A minimum of 5 years of experience in IT infrastructure, cybersecurity, and business continuity. Expertise in Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP. Experience with virtualization (VMware ESXi, Hyper-V) and cloud services (Azure, Microsoft 365). Hands-on experience with firewalls (Cisco, Fortinet), VPNs, IDS/IPS security, and network administration. Strong PRA, FCA, GDPR, ISO 27001, and NIST compliance knowledge. Experience in BCP/DR planning, backup strategies (Veeam, Commvault), and IT risk management. Strong troubleshooting and problem-solving skills. Fluent English communication skills (both written and verbal). Desirable Qualifications: Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP), Cisco Certified Network Administrator (CCNA). Experience implementing Zero Trust security frameworks and SIEM solutions (Splunk, Sentinel, ELK Stack). Financial sector IT security experience is a plus.
2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs are met with precision and efficiency this is the role for you! We are seeking candidates who have previous 2nd line experience, preferably from an MSP environment. You will have some hands on experience and be looking for your next challenge! Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. What our client offers: Providing expert IT support answering calls, raising tickets, and resolving 2nd line technical issues. Guiding and mentoring 1st Line Analysts & Field Engineers. Investigating & escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Microsoft 365 Certified Modern desktop administrator associate MD102 365 fundamentals MS900 Azure fundamentals AZ900 Relevant IT qualification or working towards a qualification for example NVQ Diploma or Degree So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy. INDPERM
17/03/2025
Full time
2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs are met with precision and efficiency this is the role for you! We are seeking candidates who have previous 2nd line experience, preferably from an MSP environment. You will have some hands on experience and be looking for your next challenge! Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. What our client offers: Providing expert IT support answering calls, raising tickets, and resolving 2nd line technical issues. Guiding and mentoring 1st Line Analysts & Field Engineers. Investigating & escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Microsoft 365 Certified Modern desktop administrator associate MD102 365 fundamentals MS900 Azure fundamentals AZ900 Relevant IT qualification or working towards a qualification for example NVQ Diploma or Degree So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy. INDPERM
Our client is a market leading manufacturer within their respective field looking to appoint a Service Desk Engineer to work in a fast paced environment. You will be responsible for 1st and 2nd line IT support for circa 500 internal users providing both software and hardware support. Our client offer a comprehensive training program and are known for their staff retention. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Key Responsibilities • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Experience • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. • 1st and 2nd line IT support experience • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). You will be working within a great team that genuinely care about your growth and development. Click apply now.
16/03/2025
Full time
Our client is a market leading manufacturer within their respective field looking to appoint a Service Desk Engineer to work in a fast paced environment. You will be responsible for 1st and 2nd line IT support for circa 500 internal users providing both software and hardware support. Our client offer a comprehensive training program and are known for their staff retention. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Key Responsibilities • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Experience • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. • 1st and 2nd line IT support experience • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). You will be working within a great team that genuinely care about your growth and development. Click apply now.
Production Technology Show Technical Lead On Site Lead IT support Specialist - Film TV Production Technology Mac & networking IT 6 Month Contract Start ASAP (Apply online only)pd (rate Inside IR35 to Umbrella) Site based (not Hybrid) M25 area M40/M4 Corridor Production Technology Show Technical Lead/ IT Support lead for a leading film and television production company. This is a Lead IT support Specialist who has experience providing / managing IT support within the film television production industry or similar broadcast media. This role will be Leading the IT efforts on the production of a show including networking, servers, storage, desktop support (mainly Mac), systems and licensing provisioning, printing, etc. This role will act as liaison between this film Production Technology team and group Production office as well as other technology groups/vendors. You will lead / supervise a small IT support team (1-2)and should have previous experience of this. However you will still provide hands on support as needed. The Production Technology Technical Lead serves as the IT Head of Department on a show. Partnering with production to identify show specific workflow and technical needs. The Lead is responsible for oversight and management of the IT requirements across all aspects of a film production, throughout the lifecycle of a show. Experience and Skills : Demonstrated ability to supervise a small IT support team. Previous IT support within the film television production industry or similar broadcast media Proven ability to prioritize technical support issues and manage their resolution. Strong working knowledge of Live Action Production and associated tools and technologies. Strong understanding of enterprise level networking concepts, including Firewalls, network segmentation. VLAN, and security controls. Support/lead experience including networking, servers, storage, desktop support (Mac & Windows) Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines. Excellent customer service with good IT Support experience including Mac. Google workspace and general Windows Network Support. background Experience providing technical support and troubleshooting services to /film television production industry or similar is required. Someone with great communication skills, great personality and versatility, flexible and adaptable. Education College Education in Media Studies / Technology Preferred OR equivalent work Roles & Responsibilities: To act as liaison between the film Production Technology team and the Production office, ensuring high quality customer service and communication. Work with Production Technology leadership to outline a show plan that fulfils both Lucasfilm and production specific requirements. Lead IT efforts on the show including networking, servers, storage, desktop support, systems and licensing provisioning, printing, etc. Assist the Production Technology Supervisor in sourcing, training and supervising appropriate technical staff for the show. Ensure consistent and production friendly support mechanisms with a focus on clear communication, and an attitude of service. Oversee support triage to ensure all requests are answered in accordance with service level agreements; help prioritise as needed, & serve as a point of escalation for support requests. Integrate with corporate and local network and core teams to facilitate the technical needs of production. With design guidance from the Prod Tech Supervisor, implement and maintain secure networks and pipelines for content management and IT work flows. Proactively monitor the network: ensuring consistent network availability and end user satisfaction. Participate in firewall management: policy implementation, policy modifications and monitoring. Interfacing with ISPs and 3rd party vendors where required. Serve as the technical liaison to all on-set and on-location trades ensuring network compliance and appropriate network usage including WiFi spectrum management/monitoring and security compliance monitoring. Maintain and develop relationships with internal and external technical suppliers. Help manage and support compliance activities, and assist with larger facility projects as needed. Participate in show wrap procedures including account management, audit activities and the collection of all data and equipment. Please apply with your CV and a note on your relevant IT support experience in a similar Live Action Production, Film, TV production studio environment, post production support /film television/broadcast industry. We also have an IT Support Engineer role reporting into this the same team if you know anyone or if you are more hands on experienced around Mac Support and prefer 1st/2nd line desktop support, Google workspace. Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
15/03/2025
Contractor
Production Technology Show Technical Lead On Site Lead IT support Specialist - Film TV Production Technology Mac & networking IT 6 Month Contract Start ASAP (Apply online only)pd (rate Inside IR35 to Umbrella) Site based (not Hybrid) M25 area M40/M4 Corridor Production Technology Show Technical Lead/ IT Support lead for a leading film and television production company. This is a Lead IT support Specialist who has experience providing / managing IT support within the film television production industry or similar broadcast media. This role will be Leading the IT efforts on the production of a show including networking, servers, storage, desktop support (mainly Mac), systems and licensing provisioning, printing, etc. This role will act as liaison between this film Production Technology team and group Production office as well as other technology groups/vendors. You will lead / supervise a small IT support team (1-2)and should have previous experience of this. However you will still provide hands on support as needed. The Production Technology Technical Lead serves as the IT Head of Department on a show. Partnering with production to identify show specific workflow and technical needs. The Lead is responsible for oversight and management of the IT requirements across all aspects of a film production, throughout the lifecycle of a show. Experience and Skills : Demonstrated ability to supervise a small IT support team. Previous IT support within the film television production industry or similar broadcast media Proven ability to prioritize technical support issues and manage their resolution. Strong working knowledge of Live Action Production and associated tools and technologies. Strong understanding of enterprise level networking concepts, including Firewalls, network segmentation. VLAN, and security controls. Support/lead experience including networking, servers, storage, desktop support (Mac & Windows) Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines. Excellent customer service with good IT Support experience including Mac. Google workspace and general Windows Network Support. background Experience providing technical support and troubleshooting services to /film television production industry or similar is required. Someone with great communication skills, great personality and versatility, flexible and adaptable. Education College Education in Media Studies / Technology Preferred OR equivalent work Roles & Responsibilities: To act as liaison between the film Production Technology team and the Production office, ensuring high quality customer service and communication. Work with Production Technology leadership to outline a show plan that fulfils both Lucasfilm and production specific requirements. Lead IT efforts on the show including networking, servers, storage, desktop support, systems and licensing provisioning, printing, etc. Assist the Production Technology Supervisor in sourcing, training and supervising appropriate technical staff for the show. Ensure consistent and production friendly support mechanisms with a focus on clear communication, and an attitude of service. Oversee support triage to ensure all requests are answered in accordance with service level agreements; help prioritise as needed, & serve as a point of escalation for support requests. Integrate with corporate and local network and core teams to facilitate the technical needs of production. With design guidance from the Prod Tech Supervisor, implement and maintain secure networks and pipelines for content management and IT work flows. Proactively monitor the network: ensuring consistent network availability and end user satisfaction. Participate in firewall management: policy implementation, policy modifications and monitoring. Interfacing with ISPs and 3rd party vendors where required. Serve as the technical liaison to all on-set and on-location trades ensuring network compliance and appropriate network usage including WiFi spectrum management/monitoring and security compliance monitoring. Maintain and develop relationships with internal and external technical suppliers. Help manage and support compliance activities, and assist with larger facility projects as needed. Participate in show wrap procedures including account management, audit activities and the collection of all data and equipment. Please apply with your CV and a note on your relevant IT support experience in a similar Live Action Production, Film, TV production studio environment, post production support /film television/broadcast industry. We also have an IT Support Engineer role reporting into this the same team if you know anyone or if you are more hands on experienced around Mac Support and prefer 1st/2nd line desktop support, Google workspace. Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
IT Engineer Up to 45,000 Inverness (Hybrid) O365, Windows Server, VMware, Azure, Intune, Active Directory Head Resourcing are pleased to be working with a Scottish based organisation specialising in providing services to several sectors including Life Sciences, Renewables, Oil and Gas, Nuclear, and IT to name a few. Our client is looking to hire a talented IT Engineer to join their Infrastructure team as they look to increase the team's capacity as the organisation continues to grow. The successful individual will work on both projects and business as usual support and have experience across a range of Microsoft tools and technologies. This role will range from providing 2nd/3rd line support across all areas of the business to working on utilising Azure across the organisation. This is an excellent opportunity for an ambitious individual to join a growing team and have the opportunity to gain industry certifications through our clients training budget. Essential skills: Proven experience in a Systems support / infrastructure support role Microsoft Windows Server VMware O365 Active Directory Antivirus and Internet Security Software (Windows defender for End Point) Nice to haves: Azure administration Intune Veeam If this role sounds of interest and you would like to have a confidential chat to find out more, please apply or send your CV to (url removed) to find out more.
15/03/2025
Full time
IT Engineer Up to 45,000 Inverness (Hybrid) O365, Windows Server, VMware, Azure, Intune, Active Directory Head Resourcing are pleased to be working with a Scottish based organisation specialising in providing services to several sectors including Life Sciences, Renewables, Oil and Gas, Nuclear, and IT to name a few. Our client is looking to hire a talented IT Engineer to join their Infrastructure team as they look to increase the team's capacity as the organisation continues to grow. The successful individual will work on both projects and business as usual support and have experience across a range of Microsoft tools and technologies. This role will range from providing 2nd/3rd line support across all areas of the business to working on utilising Azure across the organisation. This is an excellent opportunity for an ambitious individual to join a growing team and have the opportunity to gain industry certifications through our clients training budget. Essential skills: Proven experience in a Systems support / infrastructure support role Microsoft Windows Server VMware O365 Active Directory Antivirus and Internet Security Software (Windows defender for End Point) Nice to haves: Azure administration Intune Veeam If this role sounds of interest and you would like to have a confidential chat to find out more, please apply or send your CV to (url removed) to find out more.
2nd Line WAN Network Engineer - MUST BE SC CLEARED Are you an experienced 2nd Line Network Engineer with a passion for secure and high-performance networking? Do you want to work with Juniper SRX routers in a dynamic and collaborative environment? If so, we want you on our team! Why Join Us? Exciting Projects: Work on high-profile WAN network configurations and BAU operations in a global environment. Career Growth: Gain exposure to cutting-edge Juniper technologies and collaborate with 3rd Line Engineers to enhance your skills. Supportive Team Culture: Share knowledge, mentor 1st Line Engineers, and work with an experienced team that values professional development. Security-Cleared Environment: Work within a secure infrastructure that plays a critical role in our operations. What You'll Be Doing: Supporting and configuring Juniper SRX series routers as part of our global WAN network . Handling 2nd line technical escalations and ensuring smooth network performance. Collaborating with 1st and 3rd line engineers to resolve complex issues and improve operational efficiency. Troubleshooting BGP, IPSEC, and MPLS networks while ensuring high security and availability. Working with Public Key Infrastructure (PKI) to support secure authentication methods. Essential Skills: Hands-on experience with Juniper SRX platforms . Strong expertise in BGP, IPSEC VPNs, and MPLS networks . Knowledge of PKI infrastructure and certificate-based authentication. Ability to troubleshoot and optimise enterprise WAN environments . Ready to Take the Next Step? If you're a skilled 2nd Line WAN Network Engineer with current SC Clearance looking for a role that offers exciting challenges, career progression, and technical growth , apply today! Apply now to be contacted by our Consultant. If you haven't been contacted within 14 days, please consider your application unsuccessful.
15/03/2025
Contractor
2nd Line WAN Network Engineer - MUST BE SC CLEARED Are you an experienced 2nd Line Network Engineer with a passion for secure and high-performance networking? Do you want to work with Juniper SRX routers in a dynamic and collaborative environment? If so, we want you on our team! Why Join Us? Exciting Projects: Work on high-profile WAN network configurations and BAU operations in a global environment. Career Growth: Gain exposure to cutting-edge Juniper technologies and collaborate with 3rd Line Engineers to enhance your skills. Supportive Team Culture: Share knowledge, mentor 1st Line Engineers, and work with an experienced team that values professional development. Security-Cleared Environment: Work within a secure infrastructure that plays a critical role in our operations. What You'll Be Doing: Supporting and configuring Juniper SRX series routers as part of our global WAN network . Handling 2nd line technical escalations and ensuring smooth network performance. Collaborating with 1st and 3rd line engineers to resolve complex issues and improve operational efficiency. Troubleshooting BGP, IPSEC, and MPLS networks while ensuring high security and availability. Working with Public Key Infrastructure (PKI) to support secure authentication methods. Essential Skills: Hands-on experience with Juniper SRX platforms . Strong expertise in BGP, IPSEC VPNs, and MPLS networks . Knowledge of PKI infrastructure and certificate-based authentication. Ability to troubleshoot and optimise enterprise WAN environments . Ready to Take the Next Step? If you're a skilled 2nd Line WAN Network Engineer with current SC Clearance looking for a role that offers exciting challenges, career progression, and technical growth , apply today! Apply now to be contacted by our Consultant. If you haven't been contacted within 14 days, please consider your application unsuccessful.
Position: 2nd Line Support Engineer Salary: 30,000 - 36,000 (DOE) Location: Dartford We are looking for an experienced 2nd Line Support Engineer to join a dynamic and fast-growing IT company. This role is perfect for an IT professional who has strong troubleshooting skills and a broad technical knowledge base. You will be responsible for handling escalated technical issues, managing client IT infrastructure, and working closely with senior engineers on complex IT projects. Experience Required IT Systems administration in a Windows environment, preferably in a service provider role. Proficiency in Active Directory, DNS, DHCP, DFS, and Group Policy (GPO) . Strong networking knowledge , including managed switches and firewalls. Experience working with Windows Server (Apply online only), Windows 10 & 11, and Mac OS . Familiarity with Microsoft 365, Azure AD, and cloud environments . Prior experience working within a support team , handling escalations . Strong documentation skills and experience handling support ticket systems . Experience with Virtual Environments such as Hyper-V and ESXi . Knowledge of VOIP/Telephony systems . Personal Characteristics Excellent verbal and written communication skills . Strong problem-solving skills and ability to provide efficient workarounds. Experience in supporting customers remotely and onsite . Ability to work collaboratively in a team-oriented environment. Adaptable and flexible in a fast-paced setting. Self-motivated with a passion for delivering excellent IT support services while building strong client relationships. Duties Troubleshoot and resolve escalated technical issues via telephone, remote access, and onsite visits. Log and track support tickets in the CRM system, ensuring prompt resolutions and follow-ups. Monitor and maintain IT systems, servers, and networks for clients. Assist with installations, configurations, and upgrades of hardware and software. Manage Active Directory, Group Policy, and Microsoft 365 environments . Ensure security best practices , including backups, antivirus, and patch management. Provide user training and documentation for common IT tasks. Assist with network troubleshooting , including routers, switches, and firewalls. Work closely with the 3rd Line team to escalate complex issues when necessary. Document processes, resolutions, and client environments for future reference. Stay updated with the latest industry trends and emerging technologies . Benefits Competitive Salary ( 30,000 - 36,000 DOE) Additional Annual Leave based on tenure. Company Events - team-building activities and social events. Ongoing Training & Certification Support to enhance skills and career growth. Opportunities for Progression within a growing company.
15/03/2025
Full time
Position: 2nd Line Support Engineer Salary: 30,000 - 36,000 (DOE) Location: Dartford We are looking for an experienced 2nd Line Support Engineer to join a dynamic and fast-growing IT company. This role is perfect for an IT professional who has strong troubleshooting skills and a broad technical knowledge base. You will be responsible for handling escalated technical issues, managing client IT infrastructure, and working closely with senior engineers on complex IT projects. Experience Required IT Systems administration in a Windows environment, preferably in a service provider role. Proficiency in Active Directory, DNS, DHCP, DFS, and Group Policy (GPO) . Strong networking knowledge , including managed switches and firewalls. Experience working with Windows Server (Apply online only), Windows 10 & 11, and Mac OS . Familiarity with Microsoft 365, Azure AD, and cloud environments . Prior experience working within a support team , handling escalations . Strong documentation skills and experience handling support ticket systems . Experience with Virtual Environments such as Hyper-V and ESXi . Knowledge of VOIP/Telephony systems . Personal Characteristics Excellent verbal and written communication skills . Strong problem-solving skills and ability to provide efficient workarounds. Experience in supporting customers remotely and onsite . Ability to work collaboratively in a team-oriented environment. Adaptable and flexible in a fast-paced setting. Self-motivated with a passion for delivering excellent IT support services while building strong client relationships. Duties Troubleshoot and resolve escalated technical issues via telephone, remote access, and onsite visits. Log and track support tickets in the CRM system, ensuring prompt resolutions and follow-ups. Monitor and maintain IT systems, servers, and networks for clients. Assist with installations, configurations, and upgrades of hardware and software. Manage Active Directory, Group Policy, and Microsoft 365 environments . Ensure security best practices , including backups, antivirus, and patch management. Provide user training and documentation for common IT tasks. Assist with network troubleshooting , including routers, switches, and firewalls. Work closely with the 3rd Line team to escalate complex issues when necessary. Document processes, resolutions, and client environments for future reference. Stay updated with the latest industry trends and emerging technologies . Benefits Competitive Salary ( 30,000 - 36,000 DOE) Additional Annual Leave based on tenure. Company Events - team-building activities and social events. Ongoing Training & Certification Support to enhance skills and career growth. Opportunities for Progression within a growing company.
Desktop Support Engineer An exciting opportunity has arisen for a 2nd Line IT Support Engineer to join our client. This role is perfect for someone with a passion for technology, strong customer service skills, and experience providing remote and onsite support. Key Responsibilities Provide 2nd Line support for Windows 10/11, Office 365, and Active Directory Troubleshoot hardware & software issues on desktops, laptops, and mobile devices Support and manage ticketing systems, ensuring timely issue resolution Assist with networking issues (DNS, DHCP, VPNs, Wi-Fi) Work alongside 1st and 3rd Line Support teams to escalate complex problems Maintain user accounts & permissions (Active Directory & Exchange) Support remote users via RDP, VPN, and remote access tools Key Skills Strong knowledge of Windows 10/11, Office 365, Exchange, and Active Directory Experience with ticketing systems and working to SLAs Understanding of basic networking (TCP/IP, DNS, DHCP, VLANs) Excellent problem-solving skills and ability to work independently Strong customer service and communication skills If you are interested in this role and would like to understand more then please click apply.
15/03/2025
Full time
Desktop Support Engineer An exciting opportunity has arisen for a 2nd Line IT Support Engineer to join our client. This role is perfect for someone with a passion for technology, strong customer service skills, and experience providing remote and onsite support. Key Responsibilities Provide 2nd Line support for Windows 10/11, Office 365, and Active Directory Troubleshoot hardware & software issues on desktops, laptops, and mobile devices Support and manage ticketing systems, ensuring timely issue resolution Assist with networking issues (DNS, DHCP, VPNs, Wi-Fi) Work alongside 1st and 3rd Line Support teams to escalate complex problems Maintain user accounts & permissions (Active Directory & Exchange) Support remote users via RDP, VPN, and remote access tools Key Skills Strong knowledge of Windows 10/11, Office 365, Exchange, and Active Directory Experience with ticketing systems and working to SLAs Understanding of basic networking (TCP/IP, DNS, DHCP, VLANs) Excellent problem-solving skills and ability to work independently Strong customer service and communication skills If you are interested in this role and would like to understand more then please click apply.
3rd Line IT Support Engineer I am working with a leading company who is seeking an experienced 3rd Line IT Support Engineer to join their IT team. This role involves providing high-level technical support, maintaining and upgrading the company's infrastructure, and acting as an escalation point for complex IT issues. Reporting to the IT Manager, you'll work closely with other IT team members and interface with stakeholders across all levels of the business. Coming into the role you will be responsible for resolving complex IT issues, maintaining cloud infrastructure, enhancing cyber security measures, and mentoring junior support staff. Key Responsibilities: Provide exceptional technical support and guidance to end-users, troubleshooting and resolving complex IT-related issues. Maintain, upgrade, and manage the company's software, hardware, and network infrastructure. Focus on cyber security best practices, responding to incidents and conducting regular security monitoring alongside the IT Security team. Develop and deliver training to 1st and 2nd line support engineers to enhance their technical capabilities. Respond to and manage major incidents, communicating effectively across the business and collaborating with 3rd party support teams. Provide technical expertise within IT projects, offering direction for development, design, and systems integration. Create and maintain comprehensive technical documentation for all systems. Ensure compliance with relevant industry regulations, standards, and data protection laws. Requirements, Skills, and Qualifications: Minimum of 5 years of experience in IT Support, ideally in a similar role. Strong knowledge of cloud technologies, particularly Azure services such as Azure Active Directory, Defender 365, Sentinel, Azure Virtual Desktop, and Intune. Proficient in virtualization technologies including Azure Virtual Machines, VMWare, Hyper V, and Azure storage solutions. Experience with Windows Server technologies, managing Active Directory, and Group Policy. Solid understanding of networking concepts and security frameworks. Experience with PowerShell scripting and automation. Excellent problem-solving, analytical, and project management skills. Not Essential but you'll be perfect if you have: Familiarity with security frameworks and standards such as ISO 27001, NIST, or CIS. Experience mentoring junior IT professionals. Previous experience in a customer-facing technical role. Industry certifications (Microsoft, CompTIA, ITIL, etc.). Benefits 11% non-contributory pension scheme 25 days annual leave plus bank holidays Annual leave buying scheme Discretionary annual bonus Private Medical Insurance Life Assurance Income Protection Scheme Paid time off to volunteer Enhanced Maternity and Paternity pay and more Hybrid working after 3-month probation This is an excellent opportunity to join a forward-thinking organization where you can leverage your technical expertise to make a significant impact. The role offers the chance to work with cutting-edge technologies while developing your career in a supportive environment.
14/03/2025
Full time
3rd Line IT Support Engineer I am working with a leading company who is seeking an experienced 3rd Line IT Support Engineer to join their IT team. This role involves providing high-level technical support, maintaining and upgrading the company's infrastructure, and acting as an escalation point for complex IT issues. Reporting to the IT Manager, you'll work closely with other IT team members and interface with stakeholders across all levels of the business. Coming into the role you will be responsible for resolving complex IT issues, maintaining cloud infrastructure, enhancing cyber security measures, and mentoring junior support staff. Key Responsibilities: Provide exceptional technical support and guidance to end-users, troubleshooting and resolving complex IT-related issues. Maintain, upgrade, and manage the company's software, hardware, and network infrastructure. Focus on cyber security best practices, responding to incidents and conducting regular security monitoring alongside the IT Security team. Develop and deliver training to 1st and 2nd line support engineers to enhance their technical capabilities. Respond to and manage major incidents, communicating effectively across the business and collaborating with 3rd party support teams. Provide technical expertise within IT projects, offering direction for development, design, and systems integration. Create and maintain comprehensive technical documentation for all systems. Ensure compliance with relevant industry regulations, standards, and data protection laws. Requirements, Skills, and Qualifications: Minimum of 5 years of experience in IT Support, ideally in a similar role. Strong knowledge of cloud technologies, particularly Azure services such as Azure Active Directory, Defender 365, Sentinel, Azure Virtual Desktop, and Intune. Proficient in virtualization technologies including Azure Virtual Machines, VMWare, Hyper V, and Azure storage solutions. Experience with Windows Server technologies, managing Active Directory, and Group Policy. Solid understanding of networking concepts and security frameworks. Experience with PowerShell scripting and automation. Excellent problem-solving, analytical, and project management skills. Not Essential but you'll be perfect if you have: Familiarity with security frameworks and standards such as ISO 27001, NIST, or CIS. Experience mentoring junior IT professionals. Previous experience in a customer-facing technical role. Industry certifications (Microsoft, CompTIA, ITIL, etc.). Benefits 11% non-contributory pension scheme 25 days annual leave plus bank holidays Annual leave buying scheme Discretionary annual bonus Private Medical Insurance Life Assurance Income Protection Scheme Paid time off to volunteer Enhanced Maternity and Paternity pay and more Hybrid working after 3-month probation This is an excellent opportunity to join a forward-thinking organization where you can leverage your technical expertise to make a significant impact. The role offers the chance to work with cutting-edge technologies while developing your career in a supportive environment.
Network Engineer - (Field based) - to 33,000 plus vehicle - West Yorkshire (Bradford/Halifax) Leading service / support provider has a great opportunity for a Network Engineer (Intermediate level optional) with some experience of Networks and with a full, clean driving license to operate as a Field based Network Support Engineer at 2nd line level to provide assistance for the provision of support services, infrastructure and administration across all aspects of the business. The position involves primarily working in IT field servicing and infrastructure set up and support at various sites across the North (2-3 days week / as an when required, the remainder will be working from my clients amazing offices in Brighouse (5 mins from M62) From a technical perspective as a Network Engineer (Intermediate/Junior level), the role will be responsible for configuring, installing, supporting and maintaining infrastructure therefore excellent technical skills are required around networking infrastructure plus general maintenance of all IT-related hardware and with the ability to build cabinets, install network sockets etc. This role offers a superb opportunity to be fully supported to learn new technical skills across networks but you will already have some knowledge and experience of some of the following:- Windows, TCP/IP, LAN / WAN, VPN, Office 365, DHCP, DNS, some knowledge of routers, switches, wireless APs, etc. Duties include:- installing new network installations as well as maintaining current site and branch infrastructure, escalation of critical issues to 3rd line, resolving incidents, queries and diagnosing faults, maintaining documentation, network configuration, liaising with clients and colleagues in order to ensure effective scheduling and implementation of site network maintenance and configuration plans and responding to user queries and ensure responses by the team via phone, help desk and remote sessions. This is a great opportunity for a Network Engineer with a minimum of 2 years experience to join a forward thinking company with good career prospects and full support with a basic salary of upto 33,000 plus fully expensed vehicle. This role is commutable from West Yorkshire, Halifax, Bradford, Brighouse, Barnsley, Wakefield, Rochdale, Keighley, Huddersfield, Dewsbury, Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
14/03/2025
Full time
Network Engineer - (Field based) - to 33,000 plus vehicle - West Yorkshire (Bradford/Halifax) Leading service / support provider has a great opportunity for a Network Engineer (Intermediate level optional) with some experience of Networks and with a full, clean driving license to operate as a Field based Network Support Engineer at 2nd line level to provide assistance for the provision of support services, infrastructure and administration across all aspects of the business. The position involves primarily working in IT field servicing and infrastructure set up and support at various sites across the North (2-3 days week / as an when required, the remainder will be working from my clients amazing offices in Brighouse (5 mins from M62) From a technical perspective as a Network Engineer (Intermediate/Junior level), the role will be responsible for configuring, installing, supporting and maintaining infrastructure therefore excellent technical skills are required around networking infrastructure plus general maintenance of all IT-related hardware and with the ability to build cabinets, install network sockets etc. This role offers a superb opportunity to be fully supported to learn new technical skills across networks but you will already have some knowledge and experience of some of the following:- Windows, TCP/IP, LAN / WAN, VPN, Office 365, DHCP, DNS, some knowledge of routers, switches, wireless APs, etc. Duties include:- installing new network installations as well as maintaining current site and branch infrastructure, escalation of critical issues to 3rd line, resolving incidents, queries and diagnosing faults, maintaining documentation, network configuration, liaising with clients and colleagues in order to ensure effective scheduling and implementation of site network maintenance and configuration plans and responding to user queries and ensure responses by the team via phone, help desk and remote sessions. This is a great opportunity for a Network Engineer with a minimum of 2 years experience to join a forward thinking company with good career prospects and full support with a basic salary of upto 33,000 plus fully expensed vehicle. This role is commutable from West Yorkshire, Halifax, Bradford, Brighouse, Barnsley, Wakefield, Rochdale, Keighley, Huddersfield, Dewsbury, Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
IT Service Desk Support (2nd Line) Full time, office-based role (night shift is worked from home) 24/7 Operation so you must be able to work shifts! Up to 28,000 plus 20% shift allowance and excellent benefits. (based on 28k basic, you would earn 33,600 per annum including the shift allowance) As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various customer sites in the UK and Europe. The role primarily involves the receipt of incident notifications from customers or network monitoring systems, on-going management of incidents (including technical troubleshooting), and subsequent resolution of incidents for external customers. The UK head office is based in Milton Keynes, and you'll be working as part of a friendly and well-established team. This would suit someone who has worked in an IT support/Service desk role previously. In this job, your duties will include: Log and own customer incidents Update incidents with detailed and relevant information in a timely and effective manner Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution Technical 2nd and 3rd line troubleshooting and resolving remote site network issues Ensure Customer Service Level Agreements are met or exceeded Respond to customer enquiries in a timely and efficient manner Ensure engineers are despatched when required and according to the SLAs in place for all customers Provide reports for internal and external customers as and when required Ideally, for this role we are looking for: Field service or technical service desk experience is essential Highly IT literate and with a technical understanding Basic Network or Cisco knowledge would be a huge advantage A natural problem solver and a strong communicator Hours/Shifts 24 hour/seven day a week shift plan, which will include night and weekend working and working on some Public Holidays, depending on roster. During the initial training period the shifts will be 8.30am - 5pm Monday to Friday. When you are trained and feeling confident, the shift pattern will cover the following: Early (Apply online only) Mid (Apply online only) Evening (Apply online only) Late (Apply online only) Night (Apply online only) (you can work from home for this shift) Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
14/03/2025
Full time
IT Service Desk Support (2nd Line) Full time, office-based role (night shift is worked from home) 24/7 Operation so you must be able to work shifts! Up to 28,000 plus 20% shift allowance and excellent benefits. (based on 28k basic, you would earn 33,600 per annum including the shift allowance) As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various customer sites in the UK and Europe. The role primarily involves the receipt of incident notifications from customers or network monitoring systems, on-going management of incidents (including technical troubleshooting), and subsequent resolution of incidents for external customers. The UK head office is based in Milton Keynes, and you'll be working as part of a friendly and well-established team. This would suit someone who has worked in an IT support/Service desk role previously. In this job, your duties will include: Log and own customer incidents Update incidents with detailed and relevant information in a timely and effective manner Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution Technical 2nd and 3rd line troubleshooting and resolving remote site network issues Ensure Customer Service Level Agreements are met or exceeded Respond to customer enquiries in a timely and efficient manner Ensure engineers are despatched when required and according to the SLAs in place for all customers Provide reports for internal and external customers as and when required Ideally, for this role we are looking for: Field service or technical service desk experience is essential Highly IT literate and with a technical understanding Basic Network or Cisco knowledge would be a huge advantage A natural problem solver and a strong communicator Hours/Shifts 24 hour/seven day a week shift plan, which will include night and weekend working and working on some Public Holidays, depending on roster. During the initial training period the shifts will be 8.30am - 5pm Monday to Friday. When you are trained and feeling confident, the shift pattern will cover the following: Early (Apply online only) Mid (Apply online only) Evening (Apply online only) Late (Apply online only) Night (Apply online only) (you can work from home for this shift) Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
