CEF - City Electrical Factors - IT
Durham, County Durham
Join one of the UK's largest electrical wholesalers as we reimagine our technology for the digital age. We're modernising our legacy systems and building new platforms powered by AWS and AI - and we need creative minds to help us shape the future! What You'll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham. You'd be joining us at an exciting time where we are actively maturing our processes, introducing new technology and adopting a much more end user focused experience. The IT Service Desk are the face of IT with responsibility for raising, triaging and managing Incident, Service Request and Procurement tickets, as well as providing 1st Line support on a wide range of systems, applications and devices across UK, Ireland, Spain and Netherlands. As an IT Service Desk Team Lead, you will manage a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through data analysis and training. The ideal candidate will have a keen eye for identifying areas for automation and use of AI to reduce burden on Service Desk, whilst delivering value back to the end-user community. What You'll Bring: Excellent Team Management and Leadership Qualities with experience managing, coaching and supporting IT service desk staff Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Develop team skills and implement targeted training to strengthen technical expertise and cross-team collaboration. Uphold policy and security compliance, act as technical escalation point, and collaborate with the Incident Manager during major incidents and CAB activities. Our Hiring Process: Intro call with our Talent Team - 30 mins 1st stage interview with Hiring Managers (Microsoft Teams) - 60 mins 2nd stage interview with Senior Leadership & Hiring Managers (Onsite - Durham) - 60 mins The role will be based in our award-winning IT and Marketing office, based on the outskirts of Durham found here. Hybrid working patterns are in place, with the nature of the role there will be an expectation of being in the office 3 days per week . Business travel may be required from time to time as part of this role. About Us: Founded in 1951 in Kenilworth, UK, City Electrical Factors (CEF) has grown into a world-leading electrical wholesale and manufacturing business with over 400 branches across the UK and a strong presence in the USA, Canada, Spain and Australia. Our IT and digital teams are driving the next chapter of our journey Re-engineering legacy systems, adopting modern cloud technologies and exploring AI to deliver faster, smarter and more connected customer experiences. Our teams are distributed across the UK, USA, Canada, Spain and Australia. Our culture is collaborative, forward-thinking and people-focused - where your ideas and contributions genuinely matter. Our Mission: City is a world leading electrical wholesale and manufacturing business providing electrical products to the industry. We in IT are delivering value to our business and our customers with the implementation of packaged software and bespoke engineering for the digital age using AWS serverless technology. We need talented and creative people across all areas to join us in rearchitecting our forward thinking business over the next few years and beyond as we evolve. Ready to Apply? If you're excited by technology, value collaboration and want to make a genuine impact, we'd love to hear from you. Click Apply to get started!
05/12/2025
Full time
Join one of the UK's largest electrical wholesalers as we reimagine our technology for the digital age. We're modernising our legacy systems and building new platforms powered by AWS and AI - and we need creative minds to help us shape the future! What You'll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham. You'd be joining us at an exciting time where we are actively maturing our processes, introducing new technology and adopting a much more end user focused experience. The IT Service Desk are the face of IT with responsibility for raising, triaging and managing Incident, Service Request and Procurement tickets, as well as providing 1st Line support on a wide range of systems, applications and devices across UK, Ireland, Spain and Netherlands. As an IT Service Desk Team Lead, you will manage a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through data analysis and training. The ideal candidate will have a keen eye for identifying areas for automation and use of AI to reduce burden on Service Desk, whilst delivering value back to the end-user community. What You'll Bring: Excellent Team Management and Leadership Qualities with experience managing, coaching and supporting IT service desk staff Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Develop team skills and implement targeted training to strengthen technical expertise and cross-team collaboration. Uphold policy and security compliance, act as technical escalation point, and collaborate with the Incident Manager during major incidents and CAB activities. Our Hiring Process: Intro call with our Talent Team - 30 mins 1st stage interview with Hiring Managers (Microsoft Teams) - 60 mins 2nd stage interview with Senior Leadership & Hiring Managers (Onsite - Durham) - 60 mins The role will be based in our award-winning IT and Marketing office, based on the outskirts of Durham found here. Hybrid working patterns are in place, with the nature of the role there will be an expectation of being in the office 3 days per week . Business travel may be required from time to time as part of this role. About Us: Founded in 1951 in Kenilworth, UK, City Electrical Factors (CEF) has grown into a world-leading electrical wholesale and manufacturing business with over 400 branches across the UK and a strong presence in the USA, Canada, Spain and Australia. Our IT and digital teams are driving the next chapter of our journey Re-engineering legacy systems, adopting modern cloud technologies and exploring AI to deliver faster, smarter and more connected customer experiences. Our teams are distributed across the UK, USA, Canada, Spain and Australia. Our culture is collaborative, forward-thinking and people-focused - where your ideas and contributions genuinely matter. Our Mission: City is a world leading electrical wholesale and manufacturing business providing electrical products to the industry. We in IT are delivering value to our business and our customers with the implementation of packaged software and bespoke engineering for the digital age using AWS serverless technology. We need talented and creative people across all areas to join us in rearchitecting our forward thinking business over the next few years and beyond as we evolve. Ready to Apply? If you're excited by technology, value collaboration and want to make a genuine impact, we'd love to hear from you. Click Apply to get started!
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
We are currently urgently recruiting for the attached opportunity below. To show your interest simply reply to this email and we'll arrange a good time to speak with you. They are a global business based in Sheffield that offer a great chance to secure long term employment with a true global organisation. Job description: Benefits: Salary negotiable 25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking Cycle Scheme + EAP + Enhanced Family Benefits The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
We are currently urgently recruiting for the attached opportunity below. To show your interest simply reply to this email and we'll arrange a good time to speak with you. They are a global business based in Sheffield that offer a great chance to secure long term employment with a true global organisation. Job description: Benefits: Salary negotiable 25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking Cycle Scheme + EAP + Enhanced Family Benefits The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
1st Line Team Leader £32,000 - £35,000 DOE Location:Paddock Wood (office-based) Reporting to:Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. T
05/12/2025
Full time
1st Line Team Leader £32,000 - £35,000 DOE Location:Paddock Wood (office-based) Reporting to:Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. T
1st Line Team Leader £32,000 - £35,000 DOE Location:Paddock Wood (office-based) Reporting to:Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. The Role As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business. What You Will Be Doing Lead and Support the Team Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching. Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. What We Are Looking For Proven experience as a 1st Line or Service Desk Team Leader, ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out. JBRP1_UKTJ
05/12/2025
Full time
1st Line Team Leader £32,000 - £35,000 DOE Location:Paddock Wood (office-based) Reporting to:Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. The Role As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business. What You Will Be Doing Lead and Support the Team Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching. Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. What We Are Looking For Proven experience as a 1st Line or Service Desk Team Leader, ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out. JBRP1_UKTJ
Are you an experienced IT engineer seeking your next challenge? Do you enjoy problem solving, learning new technology and thrive in a team environment? Joining this organisation offers the opportunity to work within a dynamic environment that values technical excellence and professional growth. Benefits include engaging in diverse IT projects, working alongside experienced professionals and playing a key role in maintaining a secure and efficient IT infrastructure. The role provides the chance to develop your skills further, with support from a collaborative team and leadership that values integrity, responsibility and exceptional service delivery. If you thrive on technical challenges and are committed to delivering high standards, this could be the ideal next step in your IT career. DAY TO DAY: Leading internal support functions, acting as an escalation point for technical issues, acting as an escalation point for 1st line support, ensuring users are engaged with technology Working closely with outsourced service providers to ensure high-quality IT service delivery Providing expertise will support a wide range of technologies including Microsoft infrastructure, M365, Azure, Active Directory, DNS, IIS, SQL Server and cybersecurity frameworks, Actively contributing to the organisation's robust security posture, supporting in house CRM Managing hardware assets, supporting business applications and initiating IT projects aimed at improving technical capabilities Demonstrating proactive communication Taking ownership of tasks to ensure seamless IT operations across the business WE WOULD LOVE TO SEE: Proven experience working with outsource service providers and managing third-party relationships Hands-on experience with insourced technologies and key Microsoft infrastructure such as Active Directory, DNS, IIS, and SQL Server Experience with M365 and Azure cloud technologies Experience supporting business applications, troubleshooting, and empowering users towards greater self-sufficiency Knowledge of wireless networking and configuring wired/wireless networks with centralised management systems Understanding of information security standards such as ISO27001 or PCI-DSS and implementing cybersecurity best practices Familiarity with ticketing systems, incident management, and support logging Proven ability to lead IT projects and coordinate internal and external support teams Strong communication skills with the ability to engage with technical and non-technical audiences effectively Positive attitude towards technology and a proactive approach to problem-solving and continuous improvement AND FOR YOU: Company Sick Pay Scheme Company Pension Scheme Life Assurance Free Annual Eye Tests & £100 contribution to the cost of glasses National Dental Plan 22 Days holiday plus Bank Holidays in the first year (increasing to 25 after 1st anniversary) Employee Champion Award of £150 (every 3 months) Long Service Award 24/7 counselling service
05/12/2025
Full time
Are you an experienced IT engineer seeking your next challenge? Do you enjoy problem solving, learning new technology and thrive in a team environment? Joining this organisation offers the opportunity to work within a dynamic environment that values technical excellence and professional growth. Benefits include engaging in diverse IT projects, working alongside experienced professionals and playing a key role in maintaining a secure and efficient IT infrastructure. The role provides the chance to develop your skills further, with support from a collaborative team and leadership that values integrity, responsibility and exceptional service delivery. If you thrive on technical challenges and are committed to delivering high standards, this could be the ideal next step in your IT career. DAY TO DAY: Leading internal support functions, acting as an escalation point for technical issues, acting as an escalation point for 1st line support, ensuring users are engaged with technology Working closely with outsourced service providers to ensure high-quality IT service delivery Providing expertise will support a wide range of technologies including Microsoft infrastructure, M365, Azure, Active Directory, DNS, IIS, SQL Server and cybersecurity frameworks, Actively contributing to the organisation's robust security posture, supporting in house CRM Managing hardware assets, supporting business applications and initiating IT projects aimed at improving technical capabilities Demonstrating proactive communication Taking ownership of tasks to ensure seamless IT operations across the business WE WOULD LOVE TO SEE: Proven experience working with outsource service providers and managing third-party relationships Hands-on experience with insourced technologies and key Microsoft infrastructure such as Active Directory, DNS, IIS, and SQL Server Experience with M365 and Azure cloud technologies Experience supporting business applications, troubleshooting, and empowering users towards greater self-sufficiency Knowledge of wireless networking and configuring wired/wireless networks with centralised management systems Understanding of information security standards such as ISO27001 or PCI-DSS and implementing cybersecurity best practices Familiarity with ticketing systems, incident management, and support logging Proven ability to lead IT projects and coordinate internal and external support teams Strong communication skills with the ability to engage with technical and non-technical audiences effectively Positive attitude towards technology and a proactive approach to problem-solving and continuous improvement AND FOR YOU: Company Sick Pay Scheme Company Pension Scheme Life Assurance Free Annual Eye Tests & £100 contribution to the cost of glasses National Dental Plan 22 Days holiday plus Bank Holidays in the first year (increasing to 25 after 1st anniversary) Employee Champion Award of £150 (every 3 months) Long Service Award 24/7 counselling service
Helpdesk Manager - Managed Service Provider (MSP) Location: Hull Salary: Up to £40,000 per annum (depending on experience) Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success comes from our commitment to technical excellence, proactive service, and a strong team culture. We're now looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This role is hands-on and varied - you'll combine leadership with technical delivery, client relationship management, and involvement in key projects. Key Responsibilities Team Leadership & Development: Lead, coach, and mentor 1st and 2nd Line Engineers, promoting a positive, learning-focused culture. Technical Escalations: Act as a senior escalation point for complex technical issues, ensuring timely resolution and minimal client disruption. Service Delivery: Oversee day-to-day helpdesk operations to meet SLAs and maintain high service standards. Client Management: Build strong relationships with clients, acting as a point of contact for escalations, feedback, and service improvement. Process Improvement: Continuously review and enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with a passion for service delivery and people development. Essential Skills & Experience: Previous experience in a similar Helpdesk / Service Desk Manager role, ideally within an MSP environment. Strong understanding of Microsoft 365, Windows Server, networking, and remote support tools. Excellent leadership and communication skills, with a proven ability to mentor and motivate teams. Confident handling client relationships and managing expectations at all levels. Strong problem-solving and organisational skills with a focus on continuous improvement. What We Offer Competitive salary up to £40,000 per annum. Career development opportunities in a growing MSP. Supportive, collaborative team culture. Ongoing training and certification support. Add company-specific benefits - e.g., pension, hybrid working, private healthcare, etc. Ready to lead, mentor, and make a real impact? Apply today with your CV and join a forward-thinking MSP where your technical and leadership skills will shine.
05/12/2025
Full time
Helpdesk Manager - Managed Service Provider (MSP) Location: Hull Salary: Up to £40,000 per annum (depending on experience) Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success comes from our commitment to technical excellence, proactive service, and a strong team culture. We're now looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This role is hands-on and varied - you'll combine leadership with technical delivery, client relationship management, and involvement in key projects. Key Responsibilities Team Leadership & Development: Lead, coach, and mentor 1st and 2nd Line Engineers, promoting a positive, learning-focused culture. Technical Escalations: Act as a senior escalation point for complex technical issues, ensuring timely resolution and minimal client disruption. Service Delivery: Oversee day-to-day helpdesk operations to meet SLAs and maintain high service standards. Client Management: Build strong relationships with clients, acting as a point of contact for escalations, feedback, and service improvement. Process Improvement: Continuously review and enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with a passion for service delivery and people development. Essential Skills & Experience: Previous experience in a similar Helpdesk / Service Desk Manager role, ideally within an MSP environment. Strong understanding of Microsoft 365, Windows Server, networking, and remote support tools. Excellent leadership and communication skills, with a proven ability to mentor and motivate teams. Confident handling client relationships and managing expectations at all levels. Strong problem-solving and organisational skills with a focus on continuous improvement. What We Offer Competitive salary up to £40,000 per annum. Career development opportunities in a growing MSP. Supportive, collaborative team culture. Ongoing training and certification support. Add company-specific benefits - e.g., pension, hybrid working, private healthcare, etc. Ready to lead, mentor, and make a real impact? Apply today with your CV and join a forward-thinking MSP where your technical and leadership skills will shine.
1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. The Role As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business. What You Will Be Doing Lead and Support the Team Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching. Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. What We Are Looking For Proven experience as a 1st Line or Service Desk Team Leader , ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out.
05/12/2025
Full time
1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. The Role As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business. What You Will Be Doing Lead and Support the Team Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching. Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. What We Are Looking For Proven experience as a 1st Line or Service Desk Team Leader , ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out.
Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term progression into areas like systems administration, implementation or IT projects.You'll be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders.You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels Location: This role is based in Bradford, 5 days a week to begin with, reducing to hybrid after the first 3 months. Salary: Up to £40k depending on experience.If this sounds like the right opportunity for you, please apply - we have interview slots available! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
05/12/2025
Full time
Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term progression into areas like systems administration, implementation or IT projects.You'll be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders.You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels Location: This role is based in Bradford, 5 days a week to begin with, reducing to hybrid after the first 3 months. Salary: Up to £40k depending on experience.If this sounds like the right opportunity for you, please apply - we have interview slots available! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
IT Manager - Financial Services London - Hybrid Working £58k, Bonus, Private Medical and Pension IT Manager - £58,000 + Bonus - London (Hybrid) Hands-On Leadership Project Delivery Azure Microsoft 365 SharePoint Citrix Our client is looking for a highly capable IT Manager to take ownership of their internal IT operations across the UK and EMEA. This role is ideal for someone who thrives in a project-led environment, is technically hands-on, and can confidently lead infrastructure and cloud transformation initiatives from start to finish.The successful IT Manager will manage a small internal IT team, coordinate with third-party service providers, and work closely with colleagues across departments and international offices. This is not a reactive support role, but a strategic and delivery-focused position suited to an IT Manager who wants to drive improvement and lead change. Can you > • Provide hands-on leadership to internal staff while remaining technically involved in delivery • Lead technical projects across infrastructure, cloud services, and user platforms aligned with business needs • Manage relationships with internal teams and third-party IT providers ensuring high-quality service delivery • Support migration from legacy systems (particularly Citrix) to modern desktop environments • Oversee IT operations including systems availability, team performance, hardware lifecycle, and incident resolution • Liaise with UK and international office stakeholders to meet local and regional IT requirements • Apply strong planning, communication, and documentation practices • Bring experience from regulated environments (financial services, legal, insurance) Got these > • Strong Microsoft Azure knowledge (infrastructure services, cloud identity management) • Proven Microsoft 365 and SharePoint experience (configuration, administration, user support) • Citrix environment familiarity, ideally with transition experience • Solid core infrastructure understanding (networks, virtualisation, endpoints, security) • Experience working with/managing third-party Managed Service Providers • Confident 1st to 3rd line support capabilities • ITIL processes and security best practices knowledgeIf you're an experienced IT Manager looking for a long-term opportunity where you can combine team leadership, technical ownership and project delivery, this could be the ideal next step in your career. Key Words: IT Manager, Project Delivery, Azure, Office 365, SharePoint and Citrix
04/12/2025
Full time
IT Manager - Financial Services London - Hybrid Working £58k, Bonus, Private Medical and Pension IT Manager - £58,000 + Bonus - London (Hybrid) Hands-On Leadership Project Delivery Azure Microsoft 365 SharePoint Citrix Our client is looking for a highly capable IT Manager to take ownership of their internal IT operations across the UK and EMEA. This role is ideal for someone who thrives in a project-led environment, is technically hands-on, and can confidently lead infrastructure and cloud transformation initiatives from start to finish.The successful IT Manager will manage a small internal IT team, coordinate with third-party service providers, and work closely with colleagues across departments and international offices. This is not a reactive support role, but a strategic and delivery-focused position suited to an IT Manager who wants to drive improvement and lead change. Can you > • Provide hands-on leadership to internal staff while remaining technically involved in delivery • Lead technical projects across infrastructure, cloud services, and user platforms aligned with business needs • Manage relationships with internal teams and third-party IT providers ensuring high-quality service delivery • Support migration from legacy systems (particularly Citrix) to modern desktop environments • Oversee IT operations including systems availability, team performance, hardware lifecycle, and incident resolution • Liaise with UK and international office stakeholders to meet local and regional IT requirements • Apply strong planning, communication, and documentation practices • Bring experience from regulated environments (financial services, legal, insurance) Got these > • Strong Microsoft Azure knowledge (infrastructure services, cloud identity management) • Proven Microsoft 365 and SharePoint experience (configuration, administration, user support) • Citrix environment familiarity, ideally with transition experience • Solid core infrastructure understanding (networks, virtualisation, endpoints, security) • Experience working with/managing third-party Managed Service Providers • Confident 1st to 3rd line support capabilities • ITIL processes and security best practices knowledgeIf you're an experienced IT Manager looking for a long-term opportunity where you can combine team leadership, technical ownership and project delivery, this could be the ideal next step in your career. Key Words: IT Manager, Project Delivery, Azure, Office 365, SharePoint and Citrix
About The Role Deadline for applications: 11:59pm on 31st October 2025 Were looking for a Principal Software Engineer to shape the technical direction of high-profile projects and lead the delivery of modern, scalable software. We use technology to create impactful, human-centred solutions that make a difference to users and organisations. We believe great engineering happens when teams collaborate, learn, and build with purpose. Youll provide hands-on technical leadership, working closely with senior stakeholders, mentoring engineers across multiple teams, and line managing a small group of engineers while helping shape our approach to software delivery, architecture, and engineering culture. Responsibilities Lead the design and development of advanced software solutions, ensuring high standards of quality, security and scalability. Set the technical direction for projects and influence the wider technology strategy. Provide line management for a group of engineers (typically up to six), supporting their career progression and ensuring theyre set up for success. Provide technical leadership and coaching, fostering a culture of excellence, collaboration and continuous learning. Collaborate with senior stakeholders to translate complex business problems into elegant, robust solutions. Champion modern engineering practices including CI/CD, test automation and infrastructure as code. Foster a DevOps culture that enables teams to build, deploy and run their services confidently through automation and continuous delivery. Drive the evaluation and adoption of emerging technologies to improve how we deliver software. Lead technical due diligence during project scoping, bids and new opportunities. Represent the engineering function in strategic discussions, influencing our technology roadmap. Anticipate and manage project risks, helping teams navigate complex technical challenges. About YouProfessional knowledge and experience Essential Extensive experience in software engineering, with a focus on large-scale, complex systems. Polyglot engineer comfortable working across multiple languages and frameworks (weve used Python, Java, Kotlin, Node.js, C#, JavaScript, Express, React andNext.jsto name a few). Passion for learning new technologies and helping others do the same. Proven track record of leading software architecture design and strategic technology initiatives. Strong expertise in cloud platforms, microservices and modern software development practices. Experience with direct line management and mentoring junior to senior engineers. Excellent communication skills. Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders. Desirable Experience working in a consultancy environment, managing client relationships at a senior level. Experience delivering government or public sector projects. Eligible for (or holding) SC security clearance Knowledge of AI, machine learning, or other emerging technologies relevant to software engineering. Experience promoting knowledge sharing. This might be through mentoring, blogs, talks, or internal communities. Behaviours and PACT values Purpose:Be values-driven, recognising that our client's needs are paramount. Approach client engagements with professionalism and creativity, balancing commercial and operational needs. Accountability:Be accountable for delivering your part of a project on time and under budget and working well with other leaders. Lead by example, promoting a culture where quality and client experience are foremost. Craft:Balance multiple priorities while leading high-performing teams. Navigate ambiguity and set the technical direction and approach to support positive outcomes. Togetherness:Collaborate effectively with others across TPXimpact. Build strong relationships with colleagues and clients. About UsPeople-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, were creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, were collaborative and empathetic. Were a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. Thats why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting. Benefits Include: 30 days holiday + bank holidays 2 volunteer days for causes that you are passionate about Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave Life assurance Employer pension contribution of 5% Health cash plan Personal learning and development budget Employee Assistance Programme Access to equity in the business through a Share Incentive Plan Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme Financial advice Health assessments About TPXimpact - Digital Transformation We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. Were an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. JBRP1_UKTJ
04/12/2025
Full time
About The Role Deadline for applications: 11:59pm on 31st October 2025 Were looking for a Principal Software Engineer to shape the technical direction of high-profile projects and lead the delivery of modern, scalable software. We use technology to create impactful, human-centred solutions that make a difference to users and organisations. We believe great engineering happens when teams collaborate, learn, and build with purpose. Youll provide hands-on technical leadership, working closely with senior stakeholders, mentoring engineers across multiple teams, and line managing a small group of engineers while helping shape our approach to software delivery, architecture, and engineering culture. Responsibilities Lead the design and development of advanced software solutions, ensuring high standards of quality, security and scalability. Set the technical direction for projects and influence the wider technology strategy. Provide line management for a group of engineers (typically up to six), supporting their career progression and ensuring theyre set up for success. Provide technical leadership and coaching, fostering a culture of excellence, collaboration and continuous learning. Collaborate with senior stakeholders to translate complex business problems into elegant, robust solutions. Champion modern engineering practices including CI/CD, test automation and infrastructure as code. Foster a DevOps culture that enables teams to build, deploy and run their services confidently through automation and continuous delivery. Drive the evaluation and adoption of emerging technologies to improve how we deliver software. Lead technical due diligence during project scoping, bids and new opportunities. Represent the engineering function in strategic discussions, influencing our technology roadmap. Anticipate and manage project risks, helping teams navigate complex technical challenges. About YouProfessional knowledge and experience Essential Extensive experience in software engineering, with a focus on large-scale, complex systems. Polyglot engineer comfortable working across multiple languages and frameworks (weve used Python, Java, Kotlin, Node.js, C#, JavaScript, Express, React andNext.jsto name a few). Passion for learning new technologies and helping others do the same. Proven track record of leading software architecture design and strategic technology initiatives. Strong expertise in cloud platforms, microservices and modern software development practices. Experience with direct line management and mentoring junior to senior engineers. Excellent communication skills. Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders. Desirable Experience working in a consultancy environment, managing client relationships at a senior level. Experience delivering government or public sector projects. Eligible for (or holding) SC security clearance Knowledge of AI, machine learning, or other emerging technologies relevant to software engineering. Experience promoting knowledge sharing. This might be through mentoring, blogs, talks, or internal communities. Behaviours and PACT values Purpose:Be values-driven, recognising that our client's needs are paramount. Approach client engagements with professionalism and creativity, balancing commercial and operational needs. Accountability:Be accountable for delivering your part of a project on time and under budget and working well with other leaders. Lead by example, promoting a culture where quality and client experience are foremost. Craft:Balance multiple priorities while leading high-performing teams. Navigate ambiguity and set the technical direction and approach to support positive outcomes. Togetherness:Collaborate effectively with others across TPXimpact. Build strong relationships with colleagues and clients. About UsPeople-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, were creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, were collaborative and empathetic. Were a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. Thats why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting. Benefits Include: 30 days holiday + bank holidays 2 volunteer days for causes that you are passionate about Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave Life assurance Employer pension contribution of 5% Health cash plan Personal learning and development budget Employee Assistance Programme Access to equity in the business through a Share Incentive Plan Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme Financial advice Health assessments About TPXimpact - Digital Transformation We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. Were an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. JBRP1_UKTJ
The Bridge IT Recruitment
Newcastle Upon Tyne, Tyne And Wear
My client, a Global organisation based in Newcastle city centre are seeking an experienced Head of Security and Platform Engineering to start ASAP. This pivotal role takes the lead in delivering breakthrough improvements in reliability and performance across technology platforms, ensuring our systems consistently exceed expectations. As the leading force behind our cyber security agenda, you will champion a step change in modern security controls introducing cutting-edge measures that protect the business. You will lead four core technology towers, and inspire teams to set bold targets, measure progress, and celebrate success as we raise the bar for platform resilience, scalability, and security. Key Responsibilities: Strategic Leadership & Governance Define and drive the vision, strategy, and roadmaps for Platform towers, aligned with business objectives and risk appetite. Oversee integration and collaboration across the four core platform towers: Digital Workspace Services (DWS) Support and System Reliability Engineering (SSRE) Platform and Cloud Engineering (PaCE) Security & Network Operations (SNOPs) Establish and socialise the Cyber Security Strategy and Roadmap, ensuring alignment with enterprise resilience and regulatory requirements Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and lifecycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network and security operations (compliance, threat management) Monitoring, observability, and backup/recovery systems Ensure alignment with architectural standards and regulatory requirements (e.g., DORA, Cyber Essentials Plus). Stakeholder Engagement Act as the escalation point for unresolved issues across platform towers. Collaborate with product teams, business units, and external vendors to ensure service excellence and alignment with user needs. Represent Technology in all relevant Information Security, Risk and project Committees, ensuring visibility and accountability for and robust management of cyber security risks. Represent Security and Platforms and in governance forums such as the Architectural Review Board (ARB). Essential Skills Proven leadership in managing cyber security and cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (e.g., Azure), and enterprise collaboration tools (e.g., Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions within enterprise environments Knowledge of disaster recovery, business continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor s degree in Computer Science, Information Systems, or a related field (Master s preferred). ITIL Foundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (e.g., Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership roles, with at least 5 years managing platform or infrastructure services. Demonstrated success in leading digital transformation or cloud migration initiatives. Experience working in regulated environments with a strong focus on security and compliance The role is Hybrid working 3 office days a week in a central Newcastle location great for transport links by train, car or bus. Apply now for immediate consideration.
02/12/2025
Full time
My client, a Global organisation based in Newcastle city centre are seeking an experienced Head of Security and Platform Engineering to start ASAP. This pivotal role takes the lead in delivering breakthrough improvements in reliability and performance across technology platforms, ensuring our systems consistently exceed expectations. As the leading force behind our cyber security agenda, you will champion a step change in modern security controls introducing cutting-edge measures that protect the business. You will lead four core technology towers, and inspire teams to set bold targets, measure progress, and celebrate success as we raise the bar for platform resilience, scalability, and security. Key Responsibilities: Strategic Leadership & Governance Define and drive the vision, strategy, and roadmaps for Platform towers, aligned with business objectives and risk appetite. Oversee integration and collaboration across the four core platform towers: Digital Workspace Services (DWS) Support and System Reliability Engineering (SSRE) Platform and Cloud Engineering (PaCE) Security & Network Operations (SNOPs) Establish and socialise the Cyber Security Strategy and Roadmap, ensuring alignment with enterprise resilience and regulatory requirements Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and lifecycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network and security operations (compliance, threat management) Monitoring, observability, and backup/recovery systems Ensure alignment with architectural standards and regulatory requirements (e.g., DORA, Cyber Essentials Plus). Stakeholder Engagement Act as the escalation point for unresolved issues across platform towers. Collaborate with product teams, business units, and external vendors to ensure service excellence and alignment with user needs. Represent Technology in all relevant Information Security, Risk and project Committees, ensuring visibility and accountability for and robust management of cyber security risks. Represent Security and Platforms and in governance forums such as the Architectural Review Board (ARB). Essential Skills Proven leadership in managing cyber security and cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (e.g., Azure), and enterprise collaboration tools (e.g., Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions within enterprise environments Knowledge of disaster recovery, business continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor s degree in Computer Science, Information Systems, or a related field (Master s preferred). ITIL Foundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (e.g., Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership roles, with at least 5 years managing platform or infrastructure services. Demonstrated success in leading digital transformation or cloud migration initiatives. Experience working in regulated environments with a strong focus on security and compliance The role is Hybrid working 3 office days a week in a central Newcastle location great for transport links by train, car or bus. Apply now for immediate consideration.
1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: £12.60 Per Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent.This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for progression. Full training and support will be given on the job. Main responsibilities of the role: Manually transcribe ticket details and update from one ticketing system to another. Queue Management: Manage individual queues to given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. Team Working: Makes solid efforts to integrate into the team and positively contributes to Team objectives and morale. Demonstrates willingness to work across teams. Communication: Demonstrates clear and concise written, oral and listening skills, extending to communicating technical jargon in simple terms to customers and in an appropriate manner. Problem Solving and Decision Making: Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS / Team Leader. Customer Service: Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other systems consistently used by the Service Desk. Supporting on the DWP ASIS Resource Requests. Requirements: Customer service skills. IT Skills Clearance application required for this role - minimum 5-year UK address history.Client BPSS, and SC (security clearance) required. What we offer: As a valued employee of the Manpower, you'll have access to a range of amazing benefits; We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement. Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal) Please note that this is a Temporary ongoing contract.
01/12/2025
Seasonal
1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: £12.60 Per Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent.This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for progression. Full training and support will be given on the job. Main responsibilities of the role: Manually transcribe ticket details and update from one ticketing system to another. Queue Management: Manage individual queues to given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. Team Working: Makes solid efforts to integrate into the team and positively contributes to Team objectives and morale. Demonstrates willingness to work across teams. Communication: Demonstrates clear and concise written, oral and listening skills, extending to communicating technical jargon in simple terms to customers and in an appropriate manner. Problem Solving and Decision Making: Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS / Team Leader. Customer Service: Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other systems consistently used by the Service Desk. Supporting on the DWP ASIS Resource Requests. Requirements: Customer service skills. IT Skills Clearance application required for this role - minimum 5-year UK address history.Client BPSS, and SC (security clearance) required. What we offer: As a valued employee of the Manpower, you'll have access to a range of amazing benefits; We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement. Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal) Please note that this is a Temporary ongoing contract.
Planning and Business Improvement Analyst Salary £39,962- £46,663 per annum About us Our College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage. About the role This is a fixed term temporary role until 31st July 2026. This is a specialist role within the Planning, Research & Systems Improvement Team with a core focus on developing and leading the College's new Service Hub - a digital platform providing a single point of access for professional services requests, workflows and support. The post holder will design and deliver practical, user-friendly systems and processes that improve how services are accessed and managed across the College. By combining digital expertise, process analysis, and a customer service mindset, the role will make it easier for staff to get the help they need, when they need it - while generating insights that drive operational improvement and enhance the student and staff experience. Main Responsibilities: To achieve these specific duties, include, but are not limited to: Develop and lead the Service Hub as the College's central access point for professional services, ensuring it is intuitive, reliable and demonstrably valuable to users. Design and optimise digital workflows (e.g. forms, approvals, ticketing, service requests) using Microsoft 365, SharePoint, Power Automate and related platforms. Run discovery sessions and workshops with service teams to analyse needs, map existing processes, and co-create improved, user-centred workflows. Build dashboards and reporting tools that provide service insights, track demand and inform evidence-based decision making. Act as a trusted partner to professional services teams (Finance, HR, Estates, IT, Marketing etc.), helping them streamline processes and improve customer experience. Support adoption and change management by providing training, guidance and documentation to ensure new tools and workflows are embedded effectively. Champion continuous improvement , maintaining governance standards, capturing user feedback, and iterating solutions for long-term impact. Contribute to wider business improvement projects including student lifecycle, curriculum planning and performance monitoring initiatives. If you want to find out more about the role please contact Peter Harrison, Head of Planning Research and Systems Improvement, What we can offer you As the successful candidate, you will be offered a salary of between £39,962- £46,663 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role. Our benefits Enhanced Pension contributions scheme with SYPA - 17.1% Annual leave -37 Days (273.8 hours)+ 8 Bank Holidays(59.2 hours)- this includes a discretionary Christmas closure period Health and wellbeing, we offer Employee assistance programme through Bupa Occupational Health through PAM Free eye tests for VDU users Free Parking is available at the majority of our campuses Further information can be found on our Benefits and Career Development pages. Disability Confident We are a Disability Confidentemployer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review ourRecruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice.If you require any reasonable adjustments or any support at any point throughout the process, please contact us. Armed Forces Covenant As part of our commitment through the Armed Forces Covenant,we're pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country. Safeguarding We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding Next Steps: To apply: Click apply online and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team. As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce. Closing date: 9th December 2025 Please be aware - If we have a high number of applications, we may decide to close the vacancy earlier.
01/12/2025
Full time
Planning and Business Improvement Analyst Salary £39,962- £46,663 per annum About us Our College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage. About the role This is a fixed term temporary role until 31st July 2026. This is a specialist role within the Planning, Research & Systems Improvement Team with a core focus on developing and leading the College's new Service Hub - a digital platform providing a single point of access for professional services requests, workflows and support. The post holder will design and deliver practical, user-friendly systems and processes that improve how services are accessed and managed across the College. By combining digital expertise, process analysis, and a customer service mindset, the role will make it easier for staff to get the help they need, when they need it - while generating insights that drive operational improvement and enhance the student and staff experience. Main Responsibilities: To achieve these specific duties, include, but are not limited to: Develop and lead the Service Hub as the College's central access point for professional services, ensuring it is intuitive, reliable and demonstrably valuable to users. Design and optimise digital workflows (e.g. forms, approvals, ticketing, service requests) using Microsoft 365, SharePoint, Power Automate and related platforms. Run discovery sessions and workshops with service teams to analyse needs, map existing processes, and co-create improved, user-centred workflows. Build dashboards and reporting tools that provide service insights, track demand and inform evidence-based decision making. Act as a trusted partner to professional services teams (Finance, HR, Estates, IT, Marketing etc.), helping them streamline processes and improve customer experience. Support adoption and change management by providing training, guidance and documentation to ensure new tools and workflows are embedded effectively. Champion continuous improvement , maintaining governance standards, capturing user feedback, and iterating solutions for long-term impact. Contribute to wider business improvement projects including student lifecycle, curriculum planning and performance monitoring initiatives. If you want to find out more about the role please contact Peter Harrison, Head of Planning Research and Systems Improvement, What we can offer you As the successful candidate, you will be offered a salary of between £39,962- £46,663 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role. Our benefits Enhanced Pension contributions scheme with SYPA - 17.1% Annual leave -37 Days (273.8 hours)+ 8 Bank Holidays(59.2 hours)- this includes a discretionary Christmas closure period Health and wellbeing, we offer Employee assistance programme through Bupa Occupational Health through PAM Free eye tests for VDU users Free Parking is available at the majority of our campuses Further information can be found on our Benefits and Career Development pages. Disability Confident We are a Disability Confidentemployer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review ourRecruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice.If you require any reasonable adjustments or any support at any point throughout the process, please contact us. Armed Forces Covenant As part of our commitment through the Armed Forces Covenant,we're pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country. Safeguarding We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding Next Steps: To apply: Click apply online and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team. As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce. Closing date: 9th December 2025 Please be aware - If we have a high number of applications, we may decide to close the vacancy earlier.
£750 per day (Inside IR35, Umbrella only) 4-month Contract (with view to extend) Fully remote - no travel required! Your new company You will be joining a global leader in digital innovation, trusted by millions to keep them connected securely and seamlessly. With a reputation built on scale, resilience and forward-thinking technology, this organisation is investing heavily in cybersecurity to protect its customers and future-proof its services. As it approaches a critical product launch at the end of the financial year, it is seeking a highly accomplished Product Manager or Product Consultant contractor to take charge of its firewall product strategy and delivery, specifically in Fortinet , though experience with Palto Alto or similar platforms will also be considered. Your new role We are seeking an experienced contract Product Manager or Product Consultant in Cybersecurity with deep expertise in firewall technologies, ideally Fortinet, though experience with Palo Alto or similar platforms will also be considered. This is a critical role brought in to support stretched resources as we approach a major product go-live at the end of the financial year on 31st March. You will take ownership of firewall product delivery, ensuring readiness for launch and working closely with senior stakeholders to articulate complex technical concepts with clarity and confidence. The role demands someone who can balance commercial acumen with technical depth, championing the product vision and roadmap while collaborating with engineering, operations and security teams to drive execution under tight deadlines. You will be expected to represent the product passionately and persuasively, ensuring alignment across the organisation and demonstrating credibility in every interaction. What you'll need to succeed To thrive in this role, you will be a proven interim Senior Product Manager or Product Consultant with a strong track record in cyber security, specifically with firewall products such as Fortinet and Palo Alto. You will combine technical understanding of Fortinet or similar platforms with exceptional communication skills, polished and articulate in front of senior stakeholders. Commercial awareness, resilience and the ability to deliver under pressure in a fast-paced environment are essential. What you'll get in return Alongside a competitive daily rate of £750, you will benefit from a fully remote contract with no travel requirements. This is an opportunity to play a pivotal role in a major product launch within a global organisation, gaining exposure to senior leadership and influencing a major Telco cyber security strategy at a critical moment. What you need to do now If you are ready to bring your Product expertise and help deliver a critical cyber security product launch, click 'apply' to submit your CV and begin a confidential conversation, or please forward a copy of your CV to Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
28/11/2025
Contractor
£750 per day (Inside IR35, Umbrella only) 4-month Contract (with view to extend) Fully remote - no travel required! Your new company You will be joining a global leader in digital innovation, trusted by millions to keep them connected securely and seamlessly. With a reputation built on scale, resilience and forward-thinking technology, this organisation is investing heavily in cybersecurity to protect its customers and future-proof its services. As it approaches a critical product launch at the end of the financial year, it is seeking a highly accomplished Product Manager or Product Consultant contractor to take charge of its firewall product strategy and delivery, specifically in Fortinet , though experience with Palto Alto or similar platforms will also be considered. Your new role We are seeking an experienced contract Product Manager or Product Consultant in Cybersecurity with deep expertise in firewall technologies, ideally Fortinet, though experience with Palo Alto or similar platforms will also be considered. This is a critical role brought in to support stretched resources as we approach a major product go-live at the end of the financial year on 31st March. You will take ownership of firewall product delivery, ensuring readiness for launch and working closely with senior stakeholders to articulate complex technical concepts with clarity and confidence. The role demands someone who can balance commercial acumen with technical depth, championing the product vision and roadmap while collaborating with engineering, operations and security teams to drive execution under tight deadlines. You will be expected to represent the product passionately and persuasively, ensuring alignment across the organisation and demonstrating credibility in every interaction. What you'll need to succeed To thrive in this role, you will be a proven interim Senior Product Manager or Product Consultant with a strong track record in cyber security, specifically with firewall products such as Fortinet and Palo Alto. You will combine technical understanding of Fortinet or similar platforms with exceptional communication skills, polished and articulate in front of senior stakeholders. Commercial awareness, resilience and the ability to deliver under pressure in a fast-paced environment are essential. What you'll get in return Alongside a competitive daily rate of £750, you will benefit from a fully remote contract with no travel requirements. This is an opportunity to play a pivotal role in a major product launch within a global organisation, gaining exposure to senior leadership and influencing a major Telco cyber security strategy at a critical moment. What you need to do now If you are ready to bring your Product expertise and help deliver a critical cyber security product launch, click 'apply' to submit your CV and begin a confidential conversation, or please forward a copy of your CV to Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Salary: £55,000 - £60,000 per annum (DOE) Hybrid: 3 days per week in the office (Non-negotiable) Location: Crawley About the Role and Client Join a global leader in technology manufacturing as a Data Reporting Analyst. You will be working alongside the IT Applications team and liaise with all other departments within the business e.g. Finance, Operations, Sales, supporting them with regular reporting needs. Key Responsibilities Collaborate with internal stakeholders, within a defined framework, to identify and deliver reports based on those needs Manage and process substantial volumes of data large quantities of data from multiple sources and present these in the stakeholders' preferred format Liaise with business data owners and stewards within the business to ensure continuous improvement of data quality through the creation and management of dashboards Support team members in developing and testing analytics applications and reports for presentation on the company intranet Perform data extraction, transformation, loading, and manipulation as required Collaborate closely with the Applications team to support delivery of information via various means Provide 1st line support to the business as part of the applications team Essential Requirements Proficiency in relational database languages (SQL) Experience with Microsoft Power BI or similar reporting tool Strong numerical and analytical capabilities Expert-level proficiency in Excel Meticulous attention to detail Complex problem-solving abilities with an innovative mindset Effective verbal and written communication skills, with the ability to confidently present reports to senior stakeholder Resourcefulness, able to work independently or within a team to source information and questions to gain the required data To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
28/11/2025
Full time
Salary: £55,000 - £60,000 per annum (DOE) Hybrid: 3 days per week in the office (Non-negotiable) Location: Crawley About the Role and Client Join a global leader in technology manufacturing as a Data Reporting Analyst. You will be working alongside the IT Applications team and liaise with all other departments within the business e.g. Finance, Operations, Sales, supporting them with regular reporting needs. Key Responsibilities Collaborate with internal stakeholders, within a defined framework, to identify and deliver reports based on those needs Manage and process substantial volumes of data large quantities of data from multiple sources and present these in the stakeholders' preferred format Liaise with business data owners and stewards within the business to ensure continuous improvement of data quality through the creation and management of dashboards Support team members in developing and testing analytics applications and reports for presentation on the company intranet Perform data extraction, transformation, loading, and manipulation as required Collaborate closely with the Applications team to support delivery of information via various means Provide 1st line support to the business as part of the applications team Essential Requirements Proficiency in relational database languages (SQL) Experience with Microsoft Power BI or similar reporting tool Strong numerical and analytical capabilities Expert-level proficiency in Excel Meticulous attention to detail Complex problem-solving abilities with an innovative mindset Effective verbal and written communication skills, with the ability to confidently present reports to senior stakeholder Resourcefulness, able to work independently or within a team to source information and questions to gain the required data To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Field / 2nd Line Support Engineer Job Specification SPONSORSHIP IS NOT AVAILABLE AT THIS OR ANY TIME IN THE FUTURE Driving Licence required Location: On-site and Remote (Field-based and Office-based as required) Salary Range: Competitive, based on experience Overview We are seeking a motivated and skilled Field/2nd Line Support Engineer to join the growing technical team at one of our most valued clients, an MSP/MSSP providing expert IT solutions to a diverse range of businesses across the UK. This role is a critical part of thier Service Desk function, bridging 1st Line Support and more complex technical escalations. The successful candidate will be responsible for delivering exceptional service to the companys' clients through on-site and remote support, troubleshooting, and delivering technical solutions in line with company values. Key Responsibilities Technical Support: Provide 2nd line support for incidents and service requests escalated from 1st line. Act as an escalation point for complex technical issues, ensuring timely resolution. Diagnose, troubleshoot, and resolve hardware and software issues on client endpoints, servers, and network devices. Collaborate with 3rd Line/Pre-sales engineers to escalate or resolve advanced technical issues when necessary. Field Support: Visit client sites to provide hands-on support, including installations, upgrades, and repairs of IT equipment. Conduct site surveys and audits to identify potential risks, issues, or opportunities for system improvements. Ensure all work completed on-site meets the client's expectations and aligns with quality standards. Client Service and Communication: Maintain a high level of customer satisfaction by providing clear, professional, and timely updates to clients. Liaise effectively with clients to gather information, understand their needs, and provide appropriate solutions. Deliver training or guidance to end-users on IT systems when required. Documentation and Processes: Ensure all incidents, service requests, and resolutions are logged accurately in the ticketing system. Document client environments, site visits, and changes made to infrastructure. Assist in maintaining and updating internal knowledge bases and documentation. Team Collaboration: Support the Service Desk Team Leader in ensuring SLAs are met. Mentor 1st Line Support Engineers to improve their technical skills and knowledge. Contribute to team projects and initiatives, including identifying areas for improvement in processes and technologies. Required Skills and Experience Technical Skills: Operating Systems: Strong knowledge of Server and Desktop operating systems (e.g., Windows 10/11, Windows Server 2016/2019/2022, MacOS). Networking: Good understanding of networking concepts such as DNS, DHCP, VLANs, VPNs, and firewalls. Cloud Platforms: Experience with Office 365 administration (Exchange Online, SharePoint, Teams, etc.) and Azure services. Hardware: Proficiency in diagnosing and repairing desktops, laptops, printers, and other IT peripherals. IT Security: Familiarity with cybersecurity best practices, antivirus solutions, and basic incident response. Experience with ticketing systems and remote monitoring and management (RMM) tools. Soft Skills: Excellent troubleshooting and problem-solving skills. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Exceptional time management and organisational skills, with the ability to prioritise workload effectively. Customer-focused mindset with a passion for delivering outstanding service. Experience: Minimum of 2 years of experience in a 2nd Line Support or similar IT role, in an MSP environment. Proven experience supporting both on-premises and cloud-based IT infrastructure. Certifications (Desirable): Microsoft 365 Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Other Requirements Full UK Driving Licence: This role requires regular travel to client sites, so a valid driving licence is essential. Flexibility: Willingness to occasionally work outside regular office hours to accommodate client needs or complete urgent projects. What's on Offer Competitive salary and benefits package. Opportunities for career progression and ongoing professional development. A supportive, collaborative team environment. Exposure to a wide range of technologies and industries. About The Company My client is a UK-based MSP/MSSP, dedicated to providing exceptional IT solutions and services to businesses of all sizes. Their core values revolve around innovation, collaboration, and delivering reliable, secure solutions to clients. They value their team and are committed to fostering growth and success for every employee.
24/11/2025
Full time
Field / 2nd Line Support Engineer Job Specification SPONSORSHIP IS NOT AVAILABLE AT THIS OR ANY TIME IN THE FUTURE Driving Licence required Location: On-site and Remote (Field-based and Office-based as required) Salary Range: Competitive, based on experience Overview We are seeking a motivated and skilled Field/2nd Line Support Engineer to join the growing technical team at one of our most valued clients, an MSP/MSSP providing expert IT solutions to a diverse range of businesses across the UK. This role is a critical part of thier Service Desk function, bridging 1st Line Support and more complex technical escalations. The successful candidate will be responsible for delivering exceptional service to the companys' clients through on-site and remote support, troubleshooting, and delivering technical solutions in line with company values. Key Responsibilities Technical Support: Provide 2nd line support for incidents and service requests escalated from 1st line. Act as an escalation point for complex technical issues, ensuring timely resolution. Diagnose, troubleshoot, and resolve hardware and software issues on client endpoints, servers, and network devices. Collaborate with 3rd Line/Pre-sales engineers to escalate or resolve advanced technical issues when necessary. Field Support: Visit client sites to provide hands-on support, including installations, upgrades, and repairs of IT equipment. Conduct site surveys and audits to identify potential risks, issues, or opportunities for system improvements. Ensure all work completed on-site meets the client's expectations and aligns with quality standards. Client Service and Communication: Maintain a high level of customer satisfaction by providing clear, professional, and timely updates to clients. Liaise effectively with clients to gather information, understand their needs, and provide appropriate solutions. Deliver training or guidance to end-users on IT systems when required. Documentation and Processes: Ensure all incidents, service requests, and resolutions are logged accurately in the ticketing system. Document client environments, site visits, and changes made to infrastructure. Assist in maintaining and updating internal knowledge bases and documentation. Team Collaboration: Support the Service Desk Team Leader in ensuring SLAs are met. Mentor 1st Line Support Engineers to improve their technical skills and knowledge. Contribute to team projects and initiatives, including identifying areas for improvement in processes and technologies. Required Skills and Experience Technical Skills: Operating Systems: Strong knowledge of Server and Desktop operating systems (e.g., Windows 10/11, Windows Server 2016/2019/2022, MacOS). Networking: Good understanding of networking concepts such as DNS, DHCP, VLANs, VPNs, and firewalls. Cloud Platforms: Experience with Office 365 administration (Exchange Online, SharePoint, Teams, etc.) and Azure services. Hardware: Proficiency in diagnosing and repairing desktops, laptops, printers, and other IT peripherals. IT Security: Familiarity with cybersecurity best practices, antivirus solutions, and basic incident response. Experience with ticketing systems and remote monitoring and management (RMM) tools. Soft Skills: Excellent troubleshooting and problem-solving skills. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Exceptional time management and organisational skills, with the ability to prioritise workload effectively. Customer-focused mindset with a passion for delivering outstanding service. Experience: Minimum of 2 years of experience in a 2nd Line Support or similar IT role, in an MSP environment. Proven experience supporting both on-premises and cloud-based IT infrastructure. Certifications (Desirable): Microsoft 365 Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Other Requirements Full UK Driving Licence: This role requires regular travel to client sites, so a valid driving licence is essential. Flexibility: Willingness to occasionally work outside regular office hours to accommodate client needs or complete urgent projects. What's on Offer Competitive salary and benefits package. Opportunities for career progression and ongoing professional development. A supportive, collaborative team environment. Exposure to a wide range of technologies and industries. About The Company My client is a UK-based MSP/MSSP, dedicated to providing exceptional IT solutions and services to businesses of all sizes. Their core values revolve around innovation, collaboration, and delivering reliable, secure solutions to clients. They value their team and are committed to fostering growth and success for every employee.
1st Line Team Leader 32,000 - 35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. The Role As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business. What You Will Be Doing Lead and Support the Team Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching. Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. What We Are Looking For Proven experience as a 1st Line or Service Desk Team Leader , ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out.
12/11/2025
Full time
1st Line Team Leader 32,000 - 35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. The Role As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business. What You Will Be Doing Lead and Support the Team Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching. Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. What We Are Looking For Proven experience as a 1st Line or Service Desk Team Leader , ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out.
Lead Business Analyst Salary : £55,552 - £58,414 per annum plus excellent benefits Location: Walsall, West Midlands Contract: Full Time, Permanent, 37 hours per week (minimum two days in the office) Closing Date: 20th November 2025 First Stage Interview Date: W/C 1st December 2025 Second Stage Interview Date: To be confirmed Are you a confident and collaborative Business Analyst leader ready to shape how we deliver change at whg? We re looking for a Lead Business Analyst to join our Business Change team, playing a pivotal role in driving insight, innovation, and impact across people, process, and technology. In this exciting role, you ll lead and develop our Business Analysis capability setting the standard for high-quality, benefits-driven analysis that underpins the success of our transformation programmes. You ll manage a talented team of Business Analysts, guiding their professional growth and embedding best practice across the organisation. Main job responsibilities: Leading the Business Analyst team, holding 1:1s, supporting development, and establishing a strong community of practice. Partnering with stakeholders at all levels to understand business needs, identify opportunities, and define requirements that shape the right solutions. Working with the Head of Transformation to evolve our Business Analysis service and support the delivery of strategic initiatives. Overseeing capacity planning and forecasting to ensure analyst resource is allocated effectively across projects. Reviewing business processes and customer journeys to identify opportunities for optimisation and improvement. Embedding a benefits-focused approach, ensuring that value, costs, and outcomes are clearly defined and evidenced. Leading the testing service within Business Change, coordinating business-led testing cycles, ensuring quality solutions, and capturing lessons learned. We're looking for someone who has: A Degree in a relevant subject area or qualified by experience. A professional qualification in Business Analysis (e.g. BCS Diploma, IIBA CBAP ) or significant experience at senior level. Knowledge and ability to conduct rigorous analysis and testing, utilising techniques such as Persona Development, Customer Journey Mapping, Requirements Engineering, Benefit Analysis, Change Impact Assessments, Pulse Surveys, Requirement Traceability, Test Cases/Scripts etc. Experience of managing and leading a team, undertaking all duties associated with direct line management. Experience of agile or waterfall project delivery and business analysis methodologies. Experience of reporting project updates to Programme Boards and senior stakeholders. Excellent communication skills able to turn complex information into clear, actionable insights. What s in it for you? In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts. We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them. About us At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values Trustworthy, Respectful, Accountable, Collaborative and Excellent guide our work and our commitment to creating an inclusive workplace where everyone can thrive. We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition. We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities. Interested in joining our team? Lead Business Analyst
11/11/2025
Full time
Lead Business Analyst Salary : £55,552 - £58,414 per annum plus excellent benefits Location: Walsall, West Midlands Contract: Full Time, Permanent, 37 hours per week (minimum two days in the office) Closing Date: 20th November 2025 First Stage Interview Date: W/C 1st December 2025 Second Stage Interview Date: To be confirmed Are you a confident and collaborative Business Analyst leader ready to shape how we deliver change at whg? We re looking for a Lead Business Analyst to join our Business Change team, playing a pivotal role in driving insight, innovation, and impact across people, process, and technology. In this exciting role, you ll lead and develop our Business Analysis capability setting the standard for high-quality, benefits-driven analysis that underpins the success of our transformation programmes. You ll manage a talented team of Business Analysts, guiding their professional growth and embedding best practice across the organisation. Main job responsibilities: Leading the Business Analyst team, holding 1:1s, supporting development, and establishing a strong community of practice. Partnering with stakeholders at all levels to understand business needs, identify opportunities, and define requirements that shape the right solutions. Working with the Head of Transformation to evolve our Business Analysis service and support the delivery of strategic initiatives. Overseeing capacity planning and forecasting to ensure analyst resource is allocated effectively across projects. Reviewing business processes and customer journeys to identify opportunities for optimisation and improvement. Embedding a benefits-focused approach, ensuring that value, costs, and outcomes are clearly defined and evidenced. Leading the testing service within Business Change, coordinating business-led testing cycles, ensuring quality solutions, and capturing lessons learned. We're looking for someone who has: A Degree in a relevant subject area or qualified by experience. A professional qualification in Business Analysis (e.g. BCS Diploma, IIBA CBAP ) or significant experience at senior level. Knowledge and ability to conduct rigorous analysis and testing, utilising techniques such as Persona Development, Customer Journey Mapping, Requirements Engineering, Benefit Analysis, Change Impact Assessments, Pulse Surveys, Requirement Traceability, Test Cases/Scripts etc. Experience of managing and leading a team, undertaking all duties associated with direct line management. Experience of agile or waterfall project delivery and business analysis methodologies. Experience of reporting project updates to Programme Boards and senior stakeholders. Excellent communication skills able to turn complex information into clear, actionable insights. What s in it for you? In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts. We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them. About us At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values Trustworthy, Respectful, Accountable, Collaborative and Excellent guide our work and our commitment to creating an inclusive workplace where everyone can thrive. We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition. We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities. Interested in joining our team? Lead Business Analyst
