2nd Line Support Technician Bournemouth Competitive Salary + Benefits Are you an IT enthusiast with a passion for problem-solving and helping others? Do you enjoy working with a dynamic team, tackling challenges and supporting a wide range of technology? If you thrive in a fast-paced, varied environment, we want to hear from you! Rubicon s client is a growing firm within the legal sector, known for its forward-thinking approach to technology. Their IT team is looking for a 2nd Line Support Technician to join their Bournemouth office and provide technical expertise to 200 users across multiple sites. If you are proactive, solution-oriented and enjoy troubleshooting, this role offers plenty of opportunities to learn, grow and develop your IT career. As 2nd Line Support Technician , you ll benefit from: Enhanced holiday allowance + Christmas Shutdown Enhanced pension contributions (1-2% of salary) Flexible working options and some remote working available Enhanced Maternity, Paternity, and Adoption leave Profit Sharing Programme Cycle to Work scheme and free daily beverages Retail discounts, financial planning services, and more! As 2nd Line Support Technician, your key responsibilities will include: Troubleshooting and resolving 1st and 2nd line IT support queries for users Supporting users with hardware, software and network issues, including Microsoft and Mac OS Managing user accounts and devices using Intune and ensuring security protocols are followed Delivering IT training to users and troubleshooting system-related problems Collaborating with the IT team on projects and escalations for advanced issues As 2nd Line Support Technician, your skills and experience will include: 3+ years in IT support with a strong background in 2nd line support Proficiency in Microsoft and Mac operating systems, Office 365, Active Directory and network troubleshooting Familiarity with virtualisation technologies (VMware) and cloud services (Azure, Exchange, OneDrive) Strong communication and customer service skills, particularly with VIP support A proactive, calm, and patient approach, with a passion for teaching and continuous learning If you re looking for a fast-paced, challenging role where you can grow your IT expertise and make a difference within a supportive and fun team, apply today! Directly apply to this 2nd Line Support Technician advert or call Ellie at Rubicon to discuss further.
15/03/2025
Full time
2nd Line Support Technician Bournemouth Competitive Salary + Benefits Are you an IT enthusiast with a passion for problem-solving and helping others? Do you enjoy working with a dynamic team, tackling challenges and supporting a wide range of technology? If you thrive in a fast-paced, varied environment, we want to hear from you! Rubicon s client is a growing firm within the legal sector, known for its forward-thinking approach to technology. Their IT team is looking for a 2nd Line Support Technician to join their Bournemouth office and provide technical expertise to 200 users across multiple sites. If you are proactive, solution-oriented and enjoy troubleshooting, this role offers plenty of opportunities to learn, grow and develop your IT career. As 2nd Line Support Technician , you ll benefit from: Enhanced holiday allowance + Christmas Shutdown Enhanced pension contributions (1-2% of salary) Flexible working options and some remote working available Enhanced Maternity, Paternity, and Adoption leave Profit Sharing Programme Cycle to Work scheme and free daily beverages Retail discounts, financial planning services, and more! As 2nd Line Support Technician, your key responsibilities will include: Troubleshooting and resolving 1st and 2nd line IT support queries for users Supporting users with hardware, software and network issues, including Microsoft and Mac OS Managing user accounts and devices using Intune and ensuring security protocols are followed Delivering IT training to users and troubleshooting system-related problems Collaborating with the IT team on projects and escalations for advanced issues As 2nd Line Support Technician, your skills and experience will include: 3+ years in IT support with a strong background in 2nd line support Proficiency in Microsoft and Mac operating systems, Office 365, Active Directory and network troubleshooting Familiarity with virtualisation technologies (VMware) and cloud services (Azure, Exchange, OneDrive) Strong communication and customer service skills, particularly with VIP support A proactive, calm, and patient approach, with a passion for teaching and continuous learning If you re looking for a fast-paced, challenging role where you can grow your IT expertise and make a difference within a supportive and fun team, apply today! Directly apply to this 2nd Line Support Technician advert or call Ellie at Rubicon to discuss further.
A leading Metals company looking for a 1st line IT Technician / Service Desk Analyst role to provide 1st line hands on support to over 4000 user base. You will act as first point of contact for users seeking technical assistance via phone, email, or ticketing system and escalate more complex issues to higher-level support teams or relevant departments as necessary You will be familiar with Windows and MacOS operating systems Office 365 and its cloud services (OneDrive, Sharepoint) Experience with Active Directory/Azure AD Knowledge of Intune including MDM solution Understanding of network fundamentals (LAN, WAN, DNS DHCP, VPN etc.) Experience with hardware builds and support (Laptops, desktops, printers, mobile devices, etc.) This role is officed based (just near IKEA) and will include working on Saturday , with additional pay, once a month ! DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
15/03/2025
Full time
A leading Metals company looking for a 1st line IT Technician / Service Desk Analyst role to provide 1st line hands on support to over 4000 user base. You will act as first point of contact for users seeking technical assistance via phone, email, or ticketing system and escalate more complex issues to higher-level support teams or relevant departments as necessary You will be familiar with Windows and MacOS operating systems Office 365 and its cloud services (OneDrive, Sharepoint) Experience with Active Directory/Azure AD Knowledge of Intune including MDM solution Understanding of network fundamentals (LAN, WAN, DNS DHCP, VPN etc.) Experience with hardware builds and support (Laptops, desktops, printers, mobile devices, etc.) This role is officed based (just near IKEA) and will include working on Saturday , with additional pay, once a month ! DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
The Just Recruitment Group Ltd is currently recruiting for a 1st / 2nd Line Systems Engineer for their client based on the outskirts of Ipswich. Due to location and role requirements you would need access to your own vehicle. Our client provides business managed IT and consultancy to clients across East Anglia and London with IT, voice, connectivity, mobile and security solutions, and services. It's an exciting time to join the team and enjoy being part of a dynamic business, as theye continue their growth. Currently recruiting for a suitable candidate to join their team, desk-based role, of 1st & 2nd Line IT Support Technician. If you are a solid team player with outstanding technical skills, dedication to delivering customer service excellence, and a genuine drive to move forwards in your career, we would very much like to hear from you! The position is varied, and you will work with clients operating in many different sectors of business and industry ranging from care to law firms. The role is a blend of PSA, RMM and telephone based remote support delivered from our office - a good telephone manner is essential! You must be able to demonstrate your ability to take ownership of issues and see them through to a successful resolution in the most efficient, effective, communitive, and timely manner for the client. You will have skills in the following areas: Microsoft 365 and its offerings such as Exchange, SharePoint, Azure AD and Endpoint Manager. You will be required to configure and maintain Microsoft 365 Tenants. Microsoft Office applications (Outlook, Teams, OneDrive, Word, Excel, etc). You will be proficient in installations and setup of Windows 10/11 and Mobile Devices. You will install and configuring appropriate software for end users. Diagnosing and troubleshooting IT issues. For example, in Exchange troubleshooting mail flow, configuration, and client issues. You will be familiar with tools used to diagnose IT issues. For example, you will know how to utilise Event Viewer and Command Prompt. Cyber security awareness is a must, and you will develop knowledge of antivirus protections and best security practices. Benefits: Company events Company pension On-site parking Private Health care Private Dental care 25 Days Holiday Plus Public Holidays Car Allowance Phone Allowance Commission Cycle to work scheme For more information on this position, please contact Just Recruitment Group Ltd on telephone (phone number removed) quoting job reference (phone number removed). Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
15/03/2025
Full time
The Just Recruitment Group Ltd is currently recruiting for a 1st / 2nd Line Systems Engineer for their client based on the outskirts of Ipswich. Due to location and role requirements you would need access to your own vehicle. Our client provides business managed IT and consultancy to clients across East Anglia and London with IT, voice, connectivity, mobile and security solutions, and services. It's an exciting time to join the team and enjoy being part of a dynamic business, as theye continue their growth. Currently recruiting for a suitable candidate to join their team, desk-based role, of 1st & 2nd Line IT Support Technician. If you are a solid team player with outstanding technical skills, dedication to delivering customer service excellence, and a genuine drive to move forwards in your career, we would very much like to hear from you! The position is varied, and you will work with clients operating in many different sectors of business and industry ranging from care to law firms. The role is a blend of PSA, RMM and telephone based remote support delivered from our office - a good telephone manner is essential! You must be able to demonstrate your ability to take ownership of issues and see them through to a successful resolution in the most efficient, effective, communitive, and timely manner for the client. You will have skills in the following areas: Microsoft 365 and its offerings such as Exchange, SharePoint, Azure AD and Endpoint Manager. You will be required to configure and maintain Microsoft 365 Tenants. Microsoft Office applications (Outlook, Teams, OneDrive, Word, Excel, etc). You will be proficient in installations and setup of Windows 10/11 and Mobile Devices. You will install and configuring appropriate software for end users. Diagnosing and troubleshooting IT issues. For example, in Exchange troubleshooting mail flow, configuration, and client issues. You will be familiar with tools used to diagnose IT issues. For example, you will know how to utilise Event Viewer and Command Prompt. Cyber security awareness is a must, and you will develop knowledge of antivirus protections and best security practices. Benefits: Company events Company pension On-site parking Private Health care Private Dental care 25 Days Holiday Plus Public Holidays Car Allowance Phone Allowance Commission Cycle to work scheme For more information on this position, please contact Just Recruitment Group Ltd on telephone (phone number removed) quoting job reference (phone number removed). Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
We're partnering with a long-standing client of ours, who are currently looking for a confident 2nd Line Technician to join their team. Join a dynamic 10-person team, working with diverse technologies in a fast-paced MSP environment. You'll deliver top-tier IT support while growing your skills and career. Perfect for a 1st Line Technician ready to step up or a 2nd Line professional looking to level up! Why you'll love working with our client: Competitive Salary: Up to 45k DOE Performance Based Bonus Comprehensive Company Pension Wellness Perks: Access to on-site and local gym facilities About the Role: Prioritise customer satisfaction and build strong relationships. Be the second point of contact for IT issues, handling queries via phone, email, and tickets. Work on exciting projects and assist with onboarding new customers. What You'll Bring: 2 - 4 years within an MSP or similar environment. Expertise in Microsoft Windows (Active Directory), server management (Hyper-V, VMware, Dell), VDI (Citrix, RDS), networking (switches, firewalls), and backups (Veeam, off-site). Strong attention to detail and excellent organisational capabilities. Willingness to work overtime as needed in the IT sector. Please Note: Individuals will need to be a car driver / owner, due to the location of the office. Refer a friend and earn up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
14/03/2025
Full time
We're partnering with a long-standing client of ours, who are currently looking for a confident 2nd Line Technician to join their team. Join a dynamic 10-person team, working with diverse technologies in a fast-paced MSP environment. You'll deliver top-tier IT support while growing your skills and career. Perfect for a 1st Line Technician ready to step up or a 2nd Line professional looking to level up! Why you'll love working with our client: Competitive Salary: Up to 45k DOE Performance Based Bonus Comprehensive Company Pension Wellness Perks: Access to on-site and local gym facilities About the Role: Prioritise customer satisfaction and build strong relationships. Be the second point of contact for IT issues, handling queries via phone, email, and tickets. Work on exciting projects and assist with onboarding new customers. What You'll Bring: 2 - 4 years within an MSP or similar environment. Expertise in Microsoft Windows (Active Directory), server management (Hyper-V, VMware, Dell), VDI (Citrix, RDS), networking (switches, firewalls), and backups (Veeam, off-site). Strong attention to detail and excellent organisational capabilities. Willingness to work overtime as needed in the IT sector. Please Note: Individuals will need to be a car driver / owner, due to the location of the office. Refer a friend and earn up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
The Role: A fantastic opportunity has arisen for a highly motivated Desktop Support Technician to join a dynamic team and make an immediate impact. This role offers the chance to provide top-tier 1st and 2nd line IT support, ensuring an excellent user experience across the organisation. Key Responsibilities: Delivering exceptional IT support, troubleshooting, and diagnostics to resolve technical issues efficiently. Managing hardware setups, including imaging and configuring laptops, mobile phones, and iPads. Overseeing equipment repairs and facilitating the decommissioning and reprovisioning of devices. Processing system access for leavers, reassigning equipment, and preparing hardware for future use. Maintaining accurate records of technical issues, resolutions, and ongoing investigations. Ensuring compliance with IT policies and procedures while staying ahead of emerging technology trends. Managing asset inventory to control costs and ensure accurate tracking of IT resources. Requirements Experience: 3-5 years in a customer-facing IT support role. Technical Skills: Strong knowledge of Windows operating systems, Windows Server, MS Exchange, Active Directory, Apple and Android devices, Problem-Solving Abilities: A methodical and analytical approach to diagnosing and resolving issues. Communication Skills: Ability to engage confidently with colleagues and customers across all levels of the business. Requirements: A full driving license and access to personal transport. Apply now or email your CV
14/03/2025
Full time
The Role: A fantastic opportunity has arisen for a highly motivated Desktop Support Technician to join a dynamic team and make an immediate impact. This role offers the chance to provide top-tier 1st and 2nd line IT support, ensuring an excellent user experience across the organisation. Key Responsibilities: Delivering exceptional IT support, troubleshooting, and diagnostics to resolve technical issues efficiently. Managing hardware setups, including imaging and configuring laptops, mobile phones, and iPads. Overseeing equipment repairs and facilitating the decommissioning and reprovisioning of devices. Processing system access for leavers, reassigning equipment, and preparing hardware for future use. Maintaining accurate records of technical issues, resolutions, and ongoing investigations. Ensuring compliance with IT policies and procedures while staying ahead of emerging technology trends. Managing asset inventory to control costs and ensure accurate tracking of IT resources. Requirements Experience: 3-5 years in a customer-facing IT support role. Technical Skills: Strong knowledge of Windows operating systems, Windows Server, MS Exchange, Active Directory, Apple and Android devices, Problem-Solving Abilities: A methodical and analytical approach to diagnosing and resolving issues. Communication Skills: Ability to engage confidently with colleagues and customers across all levels of the business. Requirements: A full driving license and access to personal transport. Apply now or email your CV
2nd Line Technician Location: Ringwood, Hampshire, BH24 + Hybrid home working Salary: £25,000 - £28,000, DOE + Profit Share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent Join us as a 2nd Line Technician Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Benefits The Package: • Ongoing training and support. • Company Profit Share (first £3,600 is tax free). • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking. • Hybrid Working. • Progression Opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 2nd Line Technician The Role: We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be: • Receiving technical escalations from 1st Line. • Performing routine maintenance checks and updates. • Supporting the 1st line team and knowledge sharing. • Progressing and closing incidents and requests. • Liaising with internal and external customers. 2nd Line Technician - Skills & Experience: • A good knowledge of IT troubleshooting and problem solving. • Experience within an IT customer service environment. • Taking responsibility for your workload. • Be helpful and approachable. • Excellent time management skills. • Good communicator. • Working knowledge of ITIL. This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
14/03/2025
Full time
2nd Line Technician Location: Ringwood, Hampshire, BH24 + Hybrid home working Salary: £25,000 - £28,000, DOE + Profit Share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent Join us as a 2nd Line Technician Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Benefits The Package: • Ongoing training and support. • Company Profit Share (first £3,600 is tax free). • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking. • Hybrid Working. • Progression Opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 2nd Line Technician The Role: We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be: • Receiving technical escalations from 1st Line. • Performing routine maintenance checks and updates. • Supporting the 1st line team and knowledge sharing. • Progressing and closing incidents and requests. • Liaising with internal and external customers. 2nd Line Technician - Skills & Experience: • A good knowledge of IT troubleshooting and problem solving. • Experience within an IT customer service environment. • Taking responsibility for your workload. • Be helpful and approachable. • Excellent time management skills. • Good communicator. • Working knowledge of ITIL. This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
2nd Line Support Engineer - Up To 30,000 per annum - Driffield Principal IT are proud to be supporting a leading provider of modular buildings for various sectors, such as education, healthcare, defence, and justice. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. I'm looking for a highly motivated Desktop Support Technician who is ready to make an immediate impact for my client. If successful you will be responsible for providing 1st and 2nd line IT support to all customers, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and future business needs. Key Responsibilities: Maintain an accurate and up to date record of all issues encountered, the corrective steps undertaken, and any resolutions found during the investigation. Perform diagnostic tests and troubleshooting to identify customer issues. Completing builds of Laptops, mobile phones and iPads especially around the decommissioning and reprovision of newer devices at expiry. Undertaking repairs on all equipment. Processing leavers on our systems, including unassigning equipment and preparing hardware for the next potential user. Triaging old and new issues within the proper channels to give a more efficient service. Take ownership of customer issues and ensure they are carried through to completion. Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA) - In line with business priority. Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented - speedily but accurately. Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications. To maintain the asset database ensuring costs are controlled, items are fully accounted for and available to honour departmental deliverables. To be proactive and observant with any potential security risks if identified and feedback to the Service Desk Manager. Talking to customers over the phone or via chat/email to capture, record and resolve technical problems experienced. Attend educational programs, workshops and seminars to stay up to date with developments in the IT industry. To be able to have flexibility with varying day-shift patterns. To manage and contribute to strategic projects as identified by the Service Desk Manager. Key Requirements: 3-5 years previous customer facing support role, ideally technology related. Imaging and build skills, for both Laptops and Mobile Phones. Excellent communication and people skills Great problem solving and methodical approach to diagnose issues promptly. Hands on, flexible and pro-active approach with willingness to learn. Team player who enjoys sharing knowledge with colleagues and approaches their work with enthusiasm. Highly organised with excellent time management skills and ability to work without supervision Good working knowledge of MS Windows - Ideally workplace specific. Understanding of Windows Server, MS Exchange and AD (Users and Computers) Good working knowledge and support of wireless technologies. Experience of mobile device and application management across Microsoft, Apple and Android platforms. ITIL Foundation Certified (Desirable) Airwatch Mobile Device Management (Desirable) Other Requirements: Full UK Driving License & access to your own transport The Package: If successful our client is offering a salary of up 30,000 per annum, favourable holiday allowance, company contributed pension scheme and opportunities for professional development including training and advancement. How to Apply: If you are interested in hearing more about this 2nd line support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
14/03/2025
Full time
2nd Line Support Engineer - Up To 30,000 per annum - Driffield Principal IT are proud to be supporting a leading provider of modular buildings for various sectors, such as education, healthcare, defence, and justice. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. I'm looking for a highly motivated Desktop Support Technician who is ready to make an immediate impact for my client. If successful you will be responsible for providing 1st and 2nd line IT support to all customers, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and future business needs. Key Responsibilities: Maintain an accurate and up to date record of all issues encountered, the corrective steps undertaken, and any resolutions found during the investigation. Perform diagnostic tests and troubleshooting to identify customer issues. Completing builds of Laptops, mobile phones and iPads especially around the decommissioning and reprovision of newer devices at expiry. Undertaking repairs on all equipment. Processing leavers on our systems, including unassigning equipment and preparing hardware for the next potential user. Triaging old and new issues within the proper channels to give a more efficient service. Take ownership of customer issues and ensure they are carried through to completion. Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA) - In line with business priority. Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented - speedily but accurately. Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications. To maintain the asset database ensuring costs are controlled, items are fully accounted for and available to honour departmental deliverables. To be proactive and observant with any potential security risks if identified and feedback to the Service Desk Manager. Talking to customers over the phone or via chat/email to capture, record and resolve technical problems experienced. Attend educational programs, workshops and seminars to stay up to date with developments in the IT industry. To be able to have flexibility with varying day-shift patterns. To manage and contribute to strategic projects as identified by the Service Desk Manager. Key Requirements: 3-5 years previous customer facing support role, ideally technology related. Imaging and build skills, for both Laptops and Mobile Phones. Excellent communication and people skills Great problem solving and methodical approach to diagnose issues promptly. Hands on, flexible and pro-active approach with willingness to learn. Team player who enjoys sharing knowledge with colleagues and approaches their work with enthusiasm. Highly organised with excellent time management skills and ability to work without supervision Good working knowledge of MS Windows - Ideally workplace specific. Understanding of Windows Server, MS Exchange and AD (Users and Computers) Good working knowledge and support of wireless technologies. Experience of mobile device and application management across Microsoft, Apple and Android platforms. ITIL Foundation Certified (Desirable) Airwatch Mobile Device Management (Desirable) Other Requirements: Full UK Driving License & access to your own transport The Package: If successful our client is offering a salary of up 30,000 per annum, favourable holiday allowance, company contributed pension scheme and opportunities for professional development including training and advancement. How to Apply: If you are interested in hearing more about this 2nd line support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
1st Line Team Leader - 12:30 - 9pm Shift Sheffield City Centre + Hybrid working Up to £32,500 Your new role As a first-line team leader, you will manage a technical support team that provides industry-leading support to both existing and new customers. will work as part of the Support Management team to ensure the successful delivery of department strategic objectives. Hours: 12:30 - 21:00 Monday to Friday Responsibilities Oversee the day-to-day operations of the support desk, making sure SLAs are met, and tickets are handled with care. Inspire, mentor, and manage our first-line support technicians, creating a positive and productive environment. Deliver training sessions on new products, tools, and processes to keep the team up-to-date and performing at their best. Take part in a management on-call rota for first line related HR matters outside of office hours. Manage the team rota. This includes the management of sickness and holidays within your team. Work with the Support Management team to support and deliver department and company strategic objectives. Identify areas for improvement in workflows and processes, and support with designing and implementing changes to boost efficiency and quality. Ensure our clients get the best experience by resolving their IT issues quickly and efficiently and stepping in when issues need extra attention. Play a key role in hiring the right talent to join the team, ensuring we're set up for success with the best people onboard. Personal Development: Help your team grow professionally by supporting their career aspirations, offering coaching, and creating tailored development plans. Conduct regular one-on-ones and formal performance reviews, giving constructive feedback and celebrating successes. Experience needed You've got a background in service desk support, ideally within an MSP. Be able to showcase team leadership abilities. Strong interpersonal skills, with the ability to build positive relationships, resolve conflicts, and foster a collaborative team culture. Confidence in providing regular feedback and conducting performance reviews to help team members grow professionally. Skilled at managing workloads, delegating tasks effectively, and ensuring efficient use of team resources. Basic knowledge of switching infrastructure and protocols and LAN and WAN technologies Knowledge of operating systems including Windows, Mac & Linux Have a logical approach to problem solving. Any extra languages are a bonus! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
14/03/2025
Full time
1st Line Team Leader - 12:30 - 9pm Shift Sheffield City Centre + Hybrid working Up to £32,500 Your new role As a first-line team leader, you will manage a technical support team that provides industry-leading support to both existing and new customers. will work as part of the Support Management team to ensure the successful delivery of department strategic objectives. Hours: 12:30 - 21:00 Monday to Friday Responsibilities Oversee the day-to-day operations of the support desk, making sure SLAs are met, and tickets are handled with care. Inspire, mentor, and manage our first-line support technicians, creating a positive and productive environment. Deliver training sessions on new products, tools, and processes to keep the team up-to-date and performing at their best. Take part in a management on-call rota for first line related HR matters outside of office hours. Manage the team rota. This includes the management of sickness and holidays within your team. Work with the Support Management team to support and deliver department and company strategic objectives. Identify areas for improvement in workflows and processes, and support with designing and implementing changes to boost efficiency and quality. Ensure our clients get the best experience by resolving their IT issues quickly and efficiently and stepping in when issues need extra attention. Play a key role in hiring the right talent to join the team, ensuring we're set up for success with the best people onboard. Personal Development: Help your team grow professionally by supporting their career aspirations, offering coaching, and creating tailored development plans. Conduct regular one-on-ones and formal performance reviews, giving constructive feedback and celebrating successes. Experience needed You've got a background in service desk support, ideally within an MSP. Be able to showcase team leadership abilities. Strong interpersonal skills, with the ability to build positive relationships, resolve conflicts, and foster a collaborative team culture. Confidence in providing regular feedback and conducting performance reviews to help team members grow professionally. Skilled at managing workloads, delegating tasks effectively, and ensuring efficient use of team resources. Basic knowledge of switching infrastructure and protocols and LAN and WAN technologies Knowledge of operating systems including Windows, Mac & Linux Have a logical approach to problem solving. Any extra languages are a bonus! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Job Description: 3rd line service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-48k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday: 22 days' holiday rising to 25 days with length of service Health: A free membership to the local gym Birthdays: A free day s holiday on your birthday (or nearest Friday/Monday) Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training: A tailored training plan including official vendor certifications IND/LET
14/03/2025
Full time
Job Description: 3rd line service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-48k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday: 22 days' holiday rising to 25 days with length of service Health: A free membership to the local gym Birthdays: A free day s holiday on your birthday (or nearest Friday/Monday) Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training: A tailored training plan including official vendor certifications IND/LET
Please note, The role involves travelling to multiple client locations across Essex, requiring flexibility and the ability to adapt to both scheduled and reactive tasks. A full UK driving license and access to a vehicle are essential for this role. Senior IT Technician - Job Opportunity We are recruiting for a personable, skilled, and motivated Senior IT Technician to support our client's IT infrastructure and services. This is an excellent opportunity for someone with a strong passion for technology and a dedication to delivering exceptional support in an educational environment . Key Responsibilities: Technical Support: Provide 1st-3rd line technical support for hardware, software, and networking issues across the client's schools and locations. IT Infrastructure Management: Manage and maintain the IT infrastructure, including Meraki switch networks, Smoothwall Firewalls, Google Workspace, Apple iPad and Windows environments, as well as cloud-based systems. Device Troubleshooting: Troubleshoot a wide range of devices Security & Compliance: Take responsibility for ensuring the security and compliance of IT systems, including managing user accounts, file access, cloud storage, mobile device management, and network security. Website & Intranet Support: Assist with the maintenance and development of the client's websites and intranet, ensuring content is up-to-date, accessible, and functional. IT Project Assistance: Support the planning and execution of IT projects, including system upgrades, software installations, and network improvements. Asset Management: Maintain accurate records of IT assets, including hardware, software, and licenses. Ensure that all assets are tracked, maintained, and updated to meet the evolving needs of the client. Training & Guidance: Provide training and guidance to staff and students on IT best practices, including software usage, troubleshooting tips, and cyber security awareness. Vendor Liaison: Act as a liaison with third-party vendors and service providers when needed, helping to resolve issues, negotiate contracts, and manage service-level agreements. Equipment Deployment: Manage the deployment of new ICT equipment across the client's locations. Security Systems Support: Assist with the management of door security systems (Salto and Paxton), as well as CCTV systems, ensuring all security infrastructure is functioning properly. Training can be provided for these systems. Tradewind Recruitment pride ourselves on exceptional service and take the time to really get to know you, to ensure we have a thorough understanding of your career goals and work hard on your behalf to secure you positions with great rates of pay (all rates are typically inclusive of holiday pay, however we will happily accrue this upon request) and plenty of development opportunities. We have more certified CPD courses than any other education recruitment agency, a brilliant referral bonus, full interview preparation, help with lesson planning, online Portal for your timesheets and log your availability and plenty more benefits by registering with Tradewind. Because our people matter most.
14/03/2025
Full time
Please note, The role involves travelling to multiple client locations across Essex, requiring flexibility and the ability to adapt to both scheduled and reactive tasks. A full UK driving license and access to a vehicle are essential for this role. Senior IT Technician - Job Opportunity We are recruiting for a personable, skilled, and motivated Senior IT Technician to support our client's IT infrastructure and services. This is an excellent opportunity for someone with a strong passion for technology and a dedication to delivering exceptional support in an educational environment . Key Responsibilities: Technical Support: Provide 1st-3rd line technical support for hardware, software, and networking issues across the client's schools and locations. IT Infrastructure Management: Manage and maintain the IT infrastructure, including Meraki switch networks, Smoothwall Firewalls, Google Workspace, Apple iPad and Windows environments, as well as cloud-based systems. Device Troubleshooting: Troubleshoot a wide range of devices Security & Compliance: Take responsibility for ensuring the security and compliance of IT systems, including managing user accounts, file access, cloud storage, mobile device management, and network security. Website & Intranet Support: Assist with the maintenance and development of the client's websites and intranet, ensuring content is up-to-date, accessible, and functional. IT Project Assistance: Support the planning and execution of IT projects, including system upgrades, software installations, and network improvements. Asset Management: Maintain accurate records of IT assets, including hardware, software, and licenses. Ensure that all assets are tracked, maintained, and updated to meet the evolving needs of the client. Training & Guidance: Provide training and guidance to staff and students on IT best practices, including software usage, troubleshooting tips, and cyber security awareness. Vendor Liaison: Act as a liaison with third-party vendors and service providers when needed, helping to resolve issues, negotiate contracts, and manage service-level agreements. Equipment Deployment: Manage the deployment of new ICT equipment across the client's locations. Security Systems Support: Assist with the management of door security systems (Salto and Paxton), as well as CCTV systems, ensuring all security infrastructure is functioning properly. Training can be provided for these systems. Tradewind Recruitment pride ourselves on exceptional service and take the time to really get to know you, to ensure we have a thorough understanding of your career goals and work hard on your behalf to secure you positions with great rates of pay (all rates are typically inclusive of holiday pay, however we will happily accrue this upon request) and plenty of development opportunities. We have more certified CPD courses than any other education recruitment agency, a brilliant referral bonus, full interview preparation, help with lesson planning, online Portal for your timesheets and log your availability and plenty more benefits by registering with Tradewind. Because our people matter most.
2nd Line IT Technician Oldbury, West Midlands (Hybrid) 25,000 - 30,000 p/a Bell Cornwall Recruitment are delighted to be working with an MSP IT support function based in Oldbury, West Midlands. They are looking for an experienced 2nd Line IT Technician to join their team. Duties and responsibilities of a 2nd Line IT Technician include (but are not limited to): Efficiently deal with all allocated queries and issues that have been escalated from 1st line support Develop rapport and relationships with service users and key stakeholders within service user organisations Meet SLA targets and be involved in any process improvement discussions Deployment and installation visits to new and existing clients Occasional weekend work at football matches providing support The successful candidate will have: At least one recognised industry recognised qualification, such as Comptia A+, N+, Microsoft MCP, MCSA, MCSE, Network Management & Security BTEC Extended Diploma (Level 3) etc. 2-3 years of experience working within a managed service provider is ESSENTIAL A full and clean driving license for travel to client sites with own transport Happy to travel into the Oldbury office 3 times a week and open to weekend work on a rota basis (c. once a month) Experience in a client facing role with the confidence to build rapport and relationships A fantastic opportunity for an IT technician looking for a new challenge within a growing organisation. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
13/03/2025
Full time
2nd Line IT Technician Oldbury, West Midlands (Hybrid) 25,000 - 30,000 p/a Bell Cornwall Recruitment are delighted to be working with an MSP IT support function based in Oldbury, West Midlands. They are looking for an experienced 2nd Line IT Technician to join their team. Duties and responsibilities of a 2nd Line IT Technician include (but are not limited to): Efficiently deal with all allocated queries and issues that have been escalated from 1st line support Develop rapport and relationships with service users and key stakeholders within service user organisations Meet SLA targets and be involved in any process improvement discussions Deployment and installation visits to new and existing clients Occasional weekend work at football matches providing support The successful candidate will have: At least one recognised industry recognised qualification, such as Comptia A+, N+, Microsoft MCP, MCSA, MCSE, Network Management & Security BTEC Extended Diploma (Level 3) etc. 2-3 years of experience working within a managed service provider is ESSENTIAL A full and clean driving license for travel to client sites with own transport Happy to travel into the Oldbury office 3 times a week and open to weekend work on a rota basis (c. once a month) Experience in a client facing role with the confidence to build rapport and relationships A fantastic opportunity for an IT technician looking for a new challenge within a growing organisation. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
My client is are a reputable property and real estate company who are are seeking a dedicated IT Technical Analyst to join our team, based from head office providing 1st and 2nd line support to 900+ users across 4 offices. You will play a key role in ensuring smooth IT operations, troubleshooting issues, and maintaining systems to a high standard. Key Responsibilities: Provide 1st line support for desktops, laptops, printers, mobile devices, and software. Resolve faults and helpdesk requests in line with service level targets. Liaise with third-party providers and ISPs for hardware and internet issues. Assist with PC builds, re-builds, and site installations. Ensure daily backups are conducted and maintain system documentation. Keep up-to-date with new technologies to improve business systems. Assist in infrastructure design and implementation, as well as project work. Essential Skills & Knowledge: Office 365. Office 365 Administration. SharePoint. Exchange 2016 or 2019 server. Full UK driving license. Desirable Skills & Knowledge Power Apps / PowerBI Knowledge Mimecast
13/03/2025
Full time
My client is are a reputable property and real estate company who are are seeking a dedicated IT Technical Analyst to join our team, based from head office providing 1st and 2nd line support to 900+ users across 4 offices. You will play a key role in ensuring smooth IT operations, troubleshooting issues, and maintaining systems to a high standard. Key Responsibilities: Provide 1st line support for desktops, laptops, printers, mobile devices, and software. Resolve faults and helpdesk requests in line with service level targets. Liaise with third-party providers and ISPs for hardware and internet issues. Assist with PC builds, re-builds, and site installations. Ensure daily backups are conducted and maintain system documentation. Keep up-to-date with new technologies to improve business systems. Assist in infrastructure design and implementation, as well as project work. Essential Skills & Knowledge: Office 365. Office 365 Administration. SharePoint. Exchange 2016 or 2019 server. Full UK driving license. Desirable Skills & Knowledge Power Apps / PowerBI Knowledge Mimecast
Are you an IT Technician looking for a role where you can support a growing professional services firm while working with modern technology in a fast-paced environment? My client, an established law firm based in Durham, is looking for an IT Technician to join their team and provide essential technical support across the business. This role is ideal for someone with strong troubleshooting skills, experience with Windows, Office 365, and Active Directory, and a proactive approach to maintaining IT systems and security. IT Technician Durham (Onsite) 25,000 - 30,000 Daily Duties Providing 1st and 2nd line IT support across the firm. Troubleshooting hardware, software, and network issues. Managing helpdesk tickets and escalating complex problems when necessary. Ensuring data backups are completed and troubleshooting any failures. Assisting with software updates, security patches, and vulnerability management. Configuring and deploying new desktops, laptops, and mobile devices. Delivering IT inductions and training to staff. Tech Stack Windows OS & Office 365 Active Directory & Group Policy Backup & Disaster Recovery Solutions Networking (TCP/IP, DNS, DHCP) Company Benefits Pension & Cycle-to-Work Scheme Health Cashback Plan Enhanced Family Leave Pay Additional Holiday for Length of Service Career Development & Training Support This is a fantastic opportunity to join a firm with a strong reputation and a commitment to investing in technology and people. If you're looking for a long-term career move in a friendly and supportive team, get in touch today! For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
13/03/2025
Full time
Are you an IT Technician looking for a role where you can support a growing professional services firm while working with modern technology in a fast-paced environment? My client, an established law firm based in Durham, is looking for an IT Technician to join their team and provide essential technical support across the business. This role is ideal for someone with strong troubleshooting skills, experience with Windows, Office 365, and Active Directory, and a proactive approach to maintaining IT systems and security. IT Technician Durham (Onsite) 25,000 - 30,000 Daily Duties Providing 1st and 2nd line IT support across the firm. Troubleshooting hardware, software, and network issues. Managing helpdesk tickets and escalating complex problems when necessary. Ensuring data backups are completed and troubleshooting any failures. Assisting with software updates, security patches, and vulnerability management. Configuring and deploying new desktops, laptops, and mobile devices. Delivering IT inductions and training to staff. Tech Stack Windows OS & Office 365 Active Directory & Group Policy Backup & Disaster Recovery Solutions Networking (TCP/IP, DNS, DHCP) Company Benefits Pension & Cycle-to-Work Scheme Health Cashback Plan Enhanced Family Leave Pay Additional Holiday for Length of Service Career Development & Training Support This is a fantastic opportunity to join a firm with a strong reputation and a commitment to investing in technology and people. If you're looking for a long-term career move in a friendly and supportive team, get in touch today! For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Fancy a hybrid role with 3 days work from home? Keen on joining a rapidly growing (one of the fastest in Europe) tech platform company in IT Support ? A company loved by its customers and employees alike (Glassdoor / Trustpilot) . If so this could be the job for you Role IT Support Analyst aka IT Support Technician, IT Support Engineer, 1st / 2nd line Support, Service Desk Analyst Location Peterlee 2 days office 3 days work from home Salary K + 25 days (Buy / Sell) 7% Pension, Free Gym, Annual Bonus, Health, Free Breakfast, Friday PM Drinks & Regular Socials Key requirements (experience of the following) Experience in an IT Support / Helpdesk / Service Desk Role Microsoft products e.g. Windows, Active Directory, Exchange, Intune and Microsoft 365. Laptops / hardware. Asset Management and record keeping including Hardware and Software New Starter/Leaver processing Experience of the following would be great (and things you can pick up in the role) Azure (and/or other cloud technologies) Networking Mac OS Antivirus Telephone System Support ITIL/formal methodologies IT Security knowledge Great opportunity to join a growing dynamic firm Interested? Please send your cv for a swift response!
13/03/2025
Full time
Fancy a hybrid role with 3 days work from home? Keen on joining a rapidly growing (one of the fastest in Europe) tech platform company in IT Support ? A company loved by its customers and employees alike (Glassdoor / Trustpilot) . If so this could be the job for you Role IT Support Analyst aka IT Support Technician, IT Support Engineer, 1st / 2nd line Support, Service Desk Analyst Location Peterlee 2 days office 3 days work from home Salary K + 25 days (Buy / Sell) 7% Pension, Free Gym, Annual Bonus, Health, Free Breakfast, Friday PM Drinks & Regular Socials Key requirements (experience of the following) Experience in an IT Support / Helpdesk / Service Desk Role Microsoft products e.g. Windows, Active Directory, Exchange, Intune and Microsoft 365. Laptops / hardware. Asset Management and record keeping including Hardware and Software New Starter/Leaver processing Experience of the following would be great (and things you can pick up in the role) Azure (and/or other cloud technologies) Networking Mac OS Antivirus Telephone System Support ITIL/formal methodologies IT Security knowledge Great opportunity to join a growing dynamic firm Interested? Please send your cv for a swift response!
We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking Job Types: Full-time, Permanent
12/03/2025
Full time
We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking Job Types: Full-time, Permanent
IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then we would like to hear from you. Apply today with an up-to-date CV.
12/03/2025
Full time
IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then we would like to hear from you. Apply today with an up-to-date CV.
An exciting opportunity has arisen for an IT Technician to join a well-established yacht manufacturer. This role offers excellent benefits and salary of £24,750. As an IT Technician, you will report to Head of IT and provide IT Service Desk support, handling service requests and troubleshooting issues to ensure seamless IT operations across the organisation. You will be responsible for: Receiving, logging, and responding to service requests across multiple communication channels. Taking full ownership of service records, ensuring all stakeholders are updated on progress. Maintaining accuracy within the Service Desk Incident Management System. Escalating complex or high-priority issues to internal or external teams following agreed protocols. Acting as a key point of contact for IT system users, delivering a customer-focused support service. Keeping up to date new technologies implemented within the business to enhance support capabilities. Performing other ad-hoc IT duties as assigned by senior staff. What we are looking for: Previously worked as an IT Service Technician, IT Technician, IT Support Technician, IT Systems Technician, Technical Support Technician, 1st line Technician or in a similar role. At least 1 year of experience in IT support role. Background working in a customer facing role. Knowledge of Microsoft Office suites. Understanding of Windows operating systems (Windows 10, 11, Server 2012+) and network troubleshooting (WAN, LAN, etc.). Valid UK driving licence. Shifts: Monday - Thursday: 07:30 - 16:30 Friday: 07:30 - 12:30 Apply now for this exceptional IT Technician opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
12/03/2025
Full time
An exciting opportunity has arisen for an IT Technician to join a well-established yacht manufacturer. This role offers excellent benefits and salary of £24,750. As an IT Technician, you will report to Head of IT and provide IT Service Desk support, handling service requests and troubleshooting issues to ensure seamless IT operations across the organisation. You will be responsible for: Receiving, logging, and responding to service requests across multiple communication channels. Taking full ownership of service records, ensuring all stakeholders are updated on progress. Maintaining accuracy within the Service Desk Incident Management System. Escalating complex or high-priority issues to internal or external teams following agreed protocols. Acting as a key point of contact for IT system users, delivering a customer-focused support service. Keeping up to date new technologies implemented within the business to enhance support capabilities. Performing other ad-hoc IT duties as assigned by senior staff. What we are looking for: Previously worked as an IT Service Technician, IT Technician, IT Support Technician, IT Systems Technician, Technical Support Technician, 1st line Technician or in a similar role. At least 1 year of experience in IT support role. Background working in a customer facing role. Knowledge of Microsoft Office suites. Understanding of Windows operating systems (Windows 10, 11, Server 2012+) and network troubleshooting (WAN, LAN, etc.). Valid UK driving licence. Shifts: Monday - Thursday: 07:30 - 16:30 Friday: 07:30 - 12:30 Apply now for this exceptional IT Technician opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
1st Line Support Technician Location: Bourne - Full Time - Office based Hours : Monday - Friday (Apply online only) Salary : 26k - 29k The 1st Line Support Technician plays a crucial role in delivering exceptional customer service and ensuring a seamless IT experience. This involves proactive engagement with staff to provide technical assistance across our IT infrastructure, while also championing ongoing IT initiatives and projects. The role will form an integral part of the technology team, supporting technology users day-to-day. Key Accountabilities & Responsibilities Provide 1st line support for on site and remote. Effective troubleshooting of hardware and software issues. Responsible for accurately logging incidents, service requests, and problems utilising the service desk system. Active Directory administration, including the setup of new users, groups, and computers. Assist with the on-boarding and off-boarding of new staff. Complete new computer builds and install software as required. Support efforts to maintain accurate asset management through documentation and processes. Assist with approved purchasing of hardware and consumables. Responsible for liaising with external suppliers and service providers as required. Administration of documentation, files, equipment and resources. Assist with end-user training when required. Complete daily checks of key systems and services. Assist with the training of colleagues. Essential Proven experience in a customer-facing support role. Minimum of 1-2 years working in IT. Knowledge of ticketing systems and processes. Tech savvy with a strong interest in technology. Able to work to deadlines. Strong problem solving with a can do attitude. Please contact Maria for an informal chat about the role.
12/03/2025
Full time
1st Line Support Technician Location: Bourne - Full Time - Office based Hours : Monday - Friday (Apply online only) Salary : 26k - 29k The 1st Line Support Technician plays a crucial role in delivering exceptional customer service and ensuring a seamless IT experience. This involves proactive engagement with staff to provide technical assistance across our IT infrastructure, while also championing ongoing IT initiatives and projects. The role will form an integral part of the technology team, supporting technology users day-to-day. Key Accountabilities & Responsibilities Provide 1st line support for on site and remote. Effective troubleshooting of hardware and software issues. Responsible for accurately logging incidents, service requests, and problems utilising the service desk system. Active Directory administration, including the setup of new users, groups, and computers. Assist with the on-boarding and off-boarding of new staff. Complete new computer builds and install software as required. Support efforts to maintain accurate asset management through documentation and processes. Assist with approved purchasing of hardware and consumables. Responsible for liaising with external suppliers and service providers as required. Administration of documentation, files, equipment and resources. Assist with end-user training when required. Complete daily checks of key systems and services. Assist with the training of colleagues. Essential Proven experience in a customer-facing support role. Minimum of 1-2 years working in IT. Knowledge of ticketing systems and processes. Tech savvy with a strong interest in technology. Able to work to deadlines. Strong problem solving with a can do attitude. Please contact Maria for an informal chat about the role.
Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives? We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires self-motivation, commitment and passion then you may just be the perfect missing piece to their team in Burgess Hill on a 3 month contract basis (inside IR35). Our client requires a proactive, problem-solving IT Technician / 1st Line Support to provide vital technical support to over 2,000 end users. They are committed to rewarding their employees for their impactful challenging work, so here are the perks: Free parking onsite Fun company events 25 days holiday per annum + recognised bank holidays You will be the kind of person who wants to make a difference within your day-to-day work, but of course there are a few other requirements: Experience in using ITSM systems to log and track incidents. Ability to identify and escalate recurring issues to relevant teams. Excellent team working skills to build strong relationships and collaborate effectively. Eagerness to learn and acquire new technical skills with a curious mindset. Previous exposure to enterprise solutions like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to-face customer service environment, providing reactive and proactive maintenance support, is desirable. In this role you will be working in and amongst various areas of the business, using your excellent customer service skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems within the company. You will also be responsible for: Provide proactive, customer-focused, face-to-face onsite support to over 2,000 end users. Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customer service with a calm, assured, and empathetic approach. Log and track end users' incidents using ITSM systems, adhering to SLAs. Identify recurring issues and challenges faced by end users, escalating them to relevant teams for further investigation. Build and configure computers for new starters and upgrade existing users' laptops. Provide both reactive and proactive maintenance support in a face-to-face customer service environment. Job Title: IT Technician / 1st Line Support Location: Burgess Hill Salary: 20.00 - 22.56 (UMB) per hour Full Time 3 Month Contract (Inside IR35) For more information about this IT Technician / 1st Line Support role, please contact Chloe McCausland at Clearline Recruitment.
12/03/2025
Contractor
Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives? We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires self-motivation, commitment and passion then you may just be the perfect missing piece to their team in Burgess Hill on a 3 month contract basis (inside IR35). Our client requires a proactive, problem-solving IT Technician / 1st Line Support to provide vital technical support to over 2,000 end users. They are committed to rewarding their employees for their impactful challenging work, so here are the perks: Free parking onsite Fun company events 25 days holiday per annum + recognised bank holidays You will be the kind of person who wants to make a difference within your day-to-day work, but of course there are a few other requirements: Experience in using ITSM systems to log and track incidents. Ability to identify and escalate recurring issues to relevant teams. Excellent team working skills to build strong relationships and collaborate effectively. Eagerness to learn and acquire new technical skills with a curious mindset. Previous exposure to enterprise solutions like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to-face customer service environment, providing reactive and proactive maintenance support, is desirable. In this role you will be working in and amongst various areas of the business, using your excellent customer service skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems within the company. You will also be responsible for: Provide proactive, customer-focused, face-to-face onsite support to over 2,000 end users. Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customer service with a calm, assured, and empathetic approach. Log and track end users' incidents using ITSM systems, adhering to SLAs. Identify recurring issues and challenges faced by end users, escalating them to relevant teams for further investigation. Build and configure computers for new starters and upgrade existing users' laptops. Provide both reactive and proactive maintenance support in a face-to-face customer service environment. Job Title: IT Technician / 1st Line Support Location: Burgess Hill Salary: 20.00 - 22.56 (UMB) per hour Full Time 3 Month Contract (Inside IR35) For more information about this IT Technician / 1st Line Support role, please contact Chloe McCausland at Clearline Recruitment.
The Work Shop Resourcing Ltd
Chandler's Ford, Hampshire
Due to ambitious growth and expansion, an exciting opportunity has become available for an experienced, enthusiastic, and motivated I T Helpdesk Technician to join our client based in Chandler s Ford. The IT Helpdesk Technician role will primarily involve acting primarily in a 1st Line support capacity in attending to regular IT support calls and installations as and when required. The role of IT Helpdesk Technician role is a permanent and full-time opportunity offering a competitive annual salary up to 28,000 depending on experience. Our client also offers many benefits, including career progression, gym membership, on-site parking, incentives & team events. Main duties of the IT Helpdesk Technician: Providing 1st line support and responding to IT support queries whilst maintaining a high level of customer service. Escalating of more complex calls to the relevant support team member as documented in the Escalation Management Workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures Completing assigned computer/laptop builds/configurations when requested Providing users with regular communication on the progress of investigations and planned solutions Create and maintain quality documentation on problem resolutions, fixes and updating of the technical knowledgebase as required Key Competencies of the IT Helpdesk Technician: Proven track record of supporting IT networks on various scales Thorough knowledge of Microsoft Windows desktop applications and MS365 Ability to resolve IT issues in person, over the phone or via remote connectivity Ability to work unsupervised and towards established procedures Excellent telephone manner and strong client facing skills Full UK driving license and be prepared to travel site within the Hampshire, Dorset and Surrey counties If you would like to further your career and make your mark in a diverse, enjoyable, and challenging business environment, please APPLY NOW.
12/03/2025
Full time
Due to ambitious growth and expansion, an exciting opportunity has become available for an experienced, enthusiastic, and motivated I T Helpdesk Technician to join our client based in Chandler s Ford. The IT Helpdesk Technician role will primarily involve acting primarily in a 1st Line support capacity in attending to regular IT support calls and installations as and when required. The role of IT Helpdesk Technician role is a permanent and full-time opportunity offering a competitive annual salary up to 28,000 depending on experience. Our client also offers many benefits, including career progression, gym membership, on-site parking, incentives & team events. Main duties of the IT Helpdesk Technician: Providing 1st line support and responding to IT support queries whilst maintaining a high level of customer service. Escalating of more complex calls to the relevant support team member as documented in the Escalation Management Workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures Completing assigned computer/laptop builds/configurations when requested Providing users with regular communication on the progress of investigations and planned solutions Create and maintain quality documentation on problem resolutions, fixes and updating of the technical knowledgebase as required Key Competencies of the IT Helpdesk Technician: Proven track record of supporting IT networks on various scales Thorough knowledge of Microsoft Windows desktop applications and MS365 Ability to resolve IT issues in person, over the phone or via remote connectivity Ability to work unsupervised and towards established procedures Excellent telephone manner and strong client facing skills Full UK driving license and be prepared to travel site within the Hampshire, Dorset and Surrey counties If you would like to further your career and make your mark in a diverse, enjoyable, and challenging business environment, please APPLY NOW.
