IT Technician Large Academy Job details Salary: Grade E - £26,196 - £27,255 Reporting to: Senior IT Technician Location: Ipswich Main purpose I am delighted to be recruiting for a large Multi Academy Trust in East Anglia. They are looking to appoint an IT Technician to work as part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team. This role requires a self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLAs To complete additional ad hoc project work, as required To assist the Senior IT Technician by carrying out reasonable requests for additional duties as and when required. To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction. Software installation, updates and support Provide appropriate technical support, help and advice to staff and students Ensure tasks are logged on the IT Helpdesk and are processed in an effective, efficient and timely manner. Diagnosing and resolving 1st line issues Maintain records of IT assets, incidents, and resolutions Maintaining printers and consumables, logging any issues where required Assist in monitoring network performance and resolving connectivity issues Escalating IT Issues to the Senior IT Services Technician or IT Operations Manager in a timely manner. To always keep the working area clean & tidy. Key Requirements: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory, Group Policy, Azure AD and Intune Good understanding of TCP/IP, DNS, DHCP and VLANs. Experience of using a helpdesk management system and working to SLAs. A strong desire for personal and professional development. Interpersonal and Communications Skills: Excellent customer service skills Excellent verbal and written communication skills. Pro-active approach to work. Ability to communicate complex technical issues to non-technical staff and pupils. Ability to communicate across wide range of ages, experience and abilities. Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency. Be able to work, unsupervised, on own initiative. Ribbons & Reeves are Cambridgeshires leading Education Recruiters. We specialise in helping educators of all levels secure long-term and permanent roles such as this IT Technician role in Ipswich. INDCAM JBRP1_UKTJ
13/11/2025
Full time
IT Technician Large Academy Job details Salary: Grade E - £26,196 - £27,255 Reporting to: Senior IT Technician Location: Ipswich Main purpose I am delighted to be recruiting for a large Multi Academy Trust in East Anglia. They are looking to appoint an IT Technician to work as part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team. This role requires a self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLAs To complete additional ad hoc project work, as required To assist the Senior IT Technician by carrying out reasonable requests for additional duties as and when required. To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction. Software installation, updates and support Provide appropriate technical support, help and advice to staff and students Ensure tasks are logged on the IT Helpdesk and are processed in an effective, efficient and timely manner. Diagnosing and resolving 1st line issues Maintain records of IT assets, incidents, and resolutions Maintaining printers and consumables, logging any issues where required Assist in monitoring network performance and resolving connectivity issues Escalating IT Issues to the Senior IT Services Technician or IT Operations Manager in a timely manner. To always keep the working area clean & tidy. Key Requirements: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory, Group Policy, Azure AD and Intune Good understanding of TCP/IP, DNS, DHCP and VLANs. Experience of using a helpdesk management system and working to SLAs. A strong desire for personal and professional development. Interpersonal and Communications Skills: Excellent customer service skills Excellent verbal and written communication skills. Pro-active approach to work. Ability to communicate complex technical issues to non-technical staff and pupils. Ability to communicate across wide range of ages, experience and abilities. Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency. Be able to work, unsupervised, on own initiative. Ribbons & Reeves are Cambridgeshires leading Education Recruiters. We specialise in helping educators of all levels secure long-term and permanent roles such as this IT Technician role in Ipswich. INDCAM JBRP1_UKTJ
IT Support Technician Your new role As part of the End User Services team, you will be working on-site based in our Irvine manufacturing facility providing 1st line IT support. Key Responsibilities: Incident and service request management Support user onboarding, integration, and lifecycle management of IT hardware. Collaborate with global teams to resolve advanced IT issues. Deliver basic training and guidance to end users. Manage Software licences, access, and system documentation. What you'll need to succeed: Significant years of experience within IT Support in customer-facing roles. Proficiency with Windows, Microsoft 365, mobile devices, and MDM tools (Intune/SOTI). Relevant certifications (CompTIA A+, Microsoft, ITIL) are desirable. Experience in manufacturing or laboratory environments is a plus. What's in it for you: 21 hours spread across 3 working days £172.40 day rate Chance to work alongside an experienced IT Support team Role within a multinational pharmaceutical company What you need to do now : If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
13/11/2025
Seasonal
IT Support Technician Your new role As part of the End User Services team, you will be working on-site based in our Irvine manufacturing facility providing 1st line IT support. Key Responsibilities: Incident and service request management Support user onboarding, integration, and lifecycle management of IT hardware. Collaborate with global teams to resolve advanced IT issues. Deliver basic training and guidance to end users. Manage Software licences, access, and system documentation. What you'll need to succeed: Significant years of experience within IT Support in customer-facing roles. Proficiency with Windows, Microsoft 365, mobile devices, and MDM tools (Intune/SOTI). Relevant certifications (CompTIA A+, Microsoft, ITIL) are desirable. Experience in manufacturing or laboratory environments is a plus. What's in it for you: 21 hours spread across 3 working days £172.40 day rate Chance to work alongside an experienced IT Support team Role within a multinational pharmaceutical company What you need to do now : If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
IT Support Specialist (macOS & Windows) - Growing but close-knit and friendly Managed Services Provider (MSP) Location: London-based, office based Salary: £34,000-£37,000 per year + Bonus + BenefitsWe're looking for a motivated IT Support Specialist who thrives in a dynamic MSP environment and enjoys helping clients make the most of their technology. You'll work with a mix of macOS and Windows systems, providing both remote and on-site support while developing your technical skills and contributing to exciting projects. What You'll Be Doing As part of the technical support team, you'll be one of the first points of contact for clients who need help with their IT systems. Your role will include: Providing responsive 1st and 2nd line support across Windows and macOS environments via phone, email, and remote tools. Managing and resolving issues with networks, software, and hardware efficiently and professionally. Setting up and configuring desktops, laptops, and software for end users. Visiting client sites to deliver hands-on troubleshooting and maintenance. Taking part in IT projects such as installations, migrations, and upgrades. Documenting all work accurately within the ticketing system and knowledge base. Collaborating with senior technicians to resolve complex issues and deliver high-quality service. Continuously learning new tools, systems, and processes to keep your technical edge sharp. What We're Looking For Essential Background: Around 3+ years' experience in a technical support or helpdesk role. Confident supporting both macOS and Windows environments. Strong troubleshooting skills covering hardware, software, and network issues. Practical knowledge of Microsoft 365 or Google Workspace administration. Experience with Active Directory / Azure AD . Desirable Skills: Familiarity with network infrastructure (firewalls, switches, access points). Ability to write clear, concise technical documentation. Prior experience working within a Managed Services Provider (MSP) environment. You'll Fit Right In If You're: Customer-focused: You communicate clearly and calmly, no matter who's on the other end of the call. Professional and reliable: You take pride in your work and how you represent the company. Detail-driven: You enjoy finding the root cause of issues and getting things right the first time. Curious and eager to learn: You keep up with new technologies and enjoy sharing your knowledge. Collaborative: You're always ready to help your teammates and celebrate shared success. What's on Offer Salary: £34,000-£37,000 (depending on experience) Bonus: Annual discretionary performance bonus Holidays: 28 days (including bank holidays) + an extra 3 days over Christmas and New Year Cycle to Work scheme A supportive, growth-oriented team environment with real opportunities to advance your skills and career. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
12/11/2025
Full time
IT Support Specialist (macOS & Windows) - Growing but close-knit and friendly Managed Services Provider (MSP) Location: London-based, office based Salary: £34,000-£37,000 per year + Bonus + BenefitsWe're looking for a motivated IT Support Specialist who thrives in a dynamic MSP environment and enjoys helping clients make the most of their technology. You'll work with a mix of macOS and Windows systems, providing both remote and on-site support while developing your technical skills and contributing to exciting projects. What You'll Be Doing As part of the technical support team, you'll be one of the first points of contact for clients who need help with their IT systems. Your role will include: Providing responsive 1st and 2nd line support across Windows and macOS environments via phone, email, and remote tools. Managing and resolving issues with networks, software, and hardware efficiently and professionally. Setting up and configuring desktops, laptops, and software for end users. Visiting client sites to deliver hands-on troubleshooting and maintenance. Taking part in IT projects such as installations, migrations, and upgrades. Documenting all work accurately within the ticketing system and knowledge base. Collaborating with senior technicians to resolve complex issues and deliver high-quality service. Continuously learning new tools, systems, and processes to keep your technical edge sharp. What We're Looking For Essential Background: Around 3+ years' experience in a technical support or helpdesk role. Confident supporting both macOS and Windows environments. Strong troubleshooting skills covering hardware, software, and network issues. Practical knowledge of Microsoft 365 or Google Workspace administration. Experience with Active Directory / Azure AD . Desirable Skills: Familiarity with network infrastructure (firewalls, switches, access points). Ability to write clear, concise technical documentation. Prior experience working within a Managed Services Provider (MSP) environment. You'll Fit Right In If You're: Customer-focused: You communicate clearly and calmly, no matter who's on the other end of the call. Professional and reliable: You take pride in your work and how you represent the company. Detail-driven: You enjoy finding the root cause of issues and getting things right the first time. Curious and eager to learn: You keep up with new technologies and enjoy sharing your knowledge. Collaborative: You're always ready to help your teammates and celebrate shared success. What's on Offer Salary: £34,000-£37,000 (depending on experience) Bonus: Annual discretionary performance bonus Holidays: 28 days (including bank holidays) + an extra 3 days over Christmas and New Year Cycle to Work scheme A supportive, growth-oriented team environment with real opportunities to advance your skills and career. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Recruit4staff are representing an established construction and engineering business in their search for a ICT Support Technician to work in Swindon Job Details: Pay: £35,000 per annum Hours of Work: Monday to Friday, Days role Duration: Permanent Benefits: Enhanced pension, 25 days + bank holidays Job Role: As an ICT Support Technician , you will be responsible for supporting and maintaining in-house computer systems, workstations, and peripherals. You'll handle 1st and 2nd line issues, ensuring systems are running optimally across software, hardware, and network environments. This includes troubleshooting incidents, managing user accounts, overseeing business systems, and assisting with onboarding/offboarding processes. You'll also support ICT projects, monitor security, liaise with third parties, and provide user training where needed. Essential Skills, Experience, or Qualifications: Proven experience in 1st and 2nd line ICT support, including troubleshooting hardware, software, and network issues Prior experience in IT support within a corporate or multi-site environment Strong working knowledge of Windows OS, Microsoft 365, and business applications Skilled in managing user accounts, permissions, and profiles Experience using helpdesk/ticketing systems for tracking incidents Advantageous Skills, Experience, or Qualifications Relevant ICT qualification (e.g., CompTIA A+, Microsoft Certified, or equivalent experience) Commutable From: Swindon, Gloucester, Oxford, Bristol, Reading, Southampton, Cardiff, London Similar Job Titles: IT Support Technician, IT Technician, Technical Support Technician, IT Helpdesk Technician, ICT Technician, IT Support Engineer, Desktop Support Technician, Service Desk Technician, IT Support Analyst, Technical Support Engineer, Helpdesk Analyst, Field IT Technician, Network Support Technician For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
12/11/2025
Full time
Recruit4staff are representing an established construction and engineering business in their search for a ICT Support Technician to work in Swindon Job Details: Pay: £35,000 per annum Hours of Work: Monday to Friday, Days role Duration: Permanent Benefits: Enhanced pension, 25 days + bank holidays Job Role: As an ICT Support Technician , you will be responsible for supporting and maintaining in-house computer systems, workstations, and peripherals. You'll handle 1st and 2nd line issues, ensuring systems are running optimally across software, hardware, and network environments. This includes troubleshooting incidents, managing user accounts, overseeing business systems, and assisting with onboarding/offboarding processes. You'll also support ICT projects, monitor security, liaise with third parties, and provide user training where needed. Essential Skills, Experience, or Qualifications: Proven experience in 1st and 2nd line ICT support, including troubleshooting hardware, software, and network issues Prior experience in IT support within a corporate or multi-site environment Strong working knowledge of Windows OS, Microsoft 365, and business applications Skilled in managing user accounts, permissions, and profiles Experience using helpdesk/ticketing systems for tracking incidents Advantageous Skills, Experience, or Qualifications Relevant ICT qualification (e.g., CompTIA A+, Microsoft Certified, or equivalent experience) Commutable From: Swindon, Gloucester, Oxford, Bristol, Reading, Southampton, Cardiff, London Similar Job Titles: IT Support Technician, IT Technician, Technical Support Technician, IT Helpdesk Technician, ICT Technician, IT Support Engineer, Desktop Support Technician, Service Desk Technician, IT Support Analyst, Technical Support Engineer, Helpdesk Analyst, Field IT Technician, Network Support Technician For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
This is a 6 Month Fixed term salaried role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The role requires accuracy, accountability, and proactive communication to meet SLAs and maintain IT operational excellence. The role is Hybrid but initially requires 4/5 days onsite moving to 2.5/3 days onsite. Key Responsibilities Incident Management. Troubleshoot and resolve escalated technical issues related to hardware, software, and bespoke systems Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users Escalate issues appropriately when outside of scope, following documented ITSM processes. Service Requests: * Handle user requests that require technical expertise or system changes. * Support software installations, upgrades, and configuration changes. * Ensure accurate recording of all service requests and related activities in IT systems. System Support: * Maintain and monitor key IT systems, ensuring compliance with company policies. * Perform user account management across Microsoft 365, Jumpcloud, and other platforms. * Provision and de-provision accounts and equipment for starters, leavers, and role changes. * Manage security permissions and access control. * Keep IT asset logs accurate and up to date. Escalation and Collaboration: * Collaborate with the IT Support Manager, 3rd Line Engineers, and external vendors to resolve complex issues. * Assist the IT Support Manager in mentoring team members and sharing knowledge. Documentation and Reporting: * Maintain accurate records of work performed in the IT Service Management (ITSM) system. * Contribute to the IT Knowledgebase, creating and updating technical documentation to support team learning and consistency. Continuous Improvement: * Identify recurring issues and suggest process improvements to prevent future occurrences. * Participate in IT projects, upgrades, and rollouts as required. * Proactively recommend enhancements to workflows, tools, or procedures. Skills & Qualifications: Essential Skills and Experience: * 2-3 years of proven experience in a 2nd Line or advanced 1st Line IT support role. Strong knowledge of: o Windows operating systems o Microsoft 365 administration (Exchange Online, Teams, SharePoint) o Active Directory and Group Policy management o Laptop setup and provisioning of equipment o Endpoint management and remote support tools o IT security principles and endpoint protection tools o Mobile Device Management (eg, Intune, Jumpcloud) * Strong problem-solving, accuracy, and communication skills. * Understanding of SLAs and prioritization to ensure tickets are handled efficiently. * Attention to detail and adherence to IT processes. Desirable Skills and Knowledge: * Knowledge of Apple macOS and Linux systems * SQL/MySQL experience * Scripting or automation experience * ITIL Foundation certification or equivalent experience Full job spec will be given on application WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
12/11/2025
Full time
This is a 6 Month Fixed term salaried role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The role requires accuracy, accountability, and proactive communication to meet SLAs and maintain IT operational excellence. The role is Hybrid but initially requires 4/5 days onsite moving to 2.5/3 days onsite. Key Responsibilities Incident Management. Troubleshoot and resolve escalated technical issues related to hardware, software, and bespoke systems Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users Escalate issues appropriately when outside of scope, following documented ITSM processes. Service Requests: * Handle user requests that require technical expertise or system changes. * Support software installations, upgrades, and configuration changes. * Ensure accurate recording of all service requests and related activities in IT systems. System Support: * Maintain and monitor key IT systems, ensuring compliance with company policies. * Perform user account management across Microsoft 365, Jumpcloud, and other platforms. * Provision and de-provision accounts and equipment for starters, leavers, and role changes. * Manage security permissions and access control. * Keep IT asset logs accurate and up to date. Escalation and Collaboration: * Collaborate with the IT Support Manager, 3rd Line Engineers, and external vendors to resolve complex issues. * Assist the IT Support Manager in mentoring team members and sharing knowledge. Documentation and Reporting: * Maintain accurate records of work performed in the IT Service Management (ITSM) system. * Contribute to the IT Knowledgebase, creating and updating technical documentation to support team learning and consistency. Continuous Improvement: * Identify recurring issues and suggest process improvements to prevent future occurrences. * Participate in IT projects, upgrades, and rollouts as required. * Proactively recommend enhancements to workflows, tools, or procedures. Skills & Qualifications: Essential Skills and Experience: * 2-3 years of proven experience in a 2nd Line or advanced 1st Line IT support role. Strong knowledge of: o Windows operating systems o Microsoft 365 administration (Exchange Online, Teams, SharePoint) o Active Directory and Group Policy management o Laptop setup and provisioning of equipment o Endpoint management and remote support tools o IT security principles and endpoint protection tools o Mobile Device Management (eg, Intune, Jumpcloud) * Strong problem-solving, accuracy, and communication skills. * Understanding of SLAs and prioritization to ensure tickets are handled efficiently. * Attention to detail and adherence to IT processes. Desirable Skills and Knowledge: * Knowledge of Apple macOS and Linux systems * SQL/MySQL experience * Scripting or automation experience * ITIL Foundation certification or equivalent experience Full job spec will be given on application WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
Systems Support Technician Location: Brentwood, Essex Salary: 27,500 Working Hours: Monday - Friday 9.00am - 5.00pm Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees) You must be a car driver with access to your own vehicle as occasional travel to other sites may be required We are seeking a proactive and technically skilled Systems Support Technician to join our client's team on a permanent basis. This role is essential in providing 1st and 2nd line IT support across a range of devices and systems, ensuring seamless operation and user satisfaction. Key Responsibilities Install, configure, and maintain Windows 10 and Windows 11 desktop environments. Provide 1st and 2nd line support via the IT Service Desk. Support users in both physical and virtualised (VMWare) environments. Configure and install hardware and software for desktop and mobile devices. Ensure communication systems operate efficiently and resolve incidents promptly. Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with virtualisation technologies (e.g., VMWare). Strong understanding of Active Directory and Exchange administration. Excellent problem-solving and communication skills. Willingness to travel and support remote offices. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
12/11/2025
Full time
Systems Support Technician Location: Brentwood, Essex Salary: 27,500 Working Hours: Monday - Friday 9.00am - 5.00pm Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees) You must be a car driver with access to your own vehicle as occasional travel to other sites may be required We are seeking a proactive and technically skilled Systems Support Technician to join our client's team on a permanent basis. This role is essential in providing 1st and 2nd line IT support across a range of devices and systems, ensuring seamless operation and user satisfaction. Key Responsibilities Install, configure, and maintain Windows 10 and Windows 11 desktop environments. Provide 1st and 2nd line support via the IT Service Desk. Support users in both physical and virtualised (VMWare) environments. Configure and install hardware and software for desktop and mobile devices. Ensure communication systems operate efficiently and resolve incidents promptly. Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with virtualisation technologies (e.g., VMWare). Strong understanding of Active Directory and Exchange administration. Excellent problem-solving and communication skills. Willingness to travel and support remote offices. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Systems Support Technician Location: Brentwood, Essex Salary: £27,500 Working Hours: Monday - Friday 9.00am - 5.00pm Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees) You must be a car driver with access to your own vehicle as occasional travel to other sites may be required We are seeking a proactive and technically skilled Systems Support Technician to join our client's team on a permanent basis. This role is essential in providing 1st and 2nd line IT support across a range of devices and systems, ensuring seamless operation and user satisfaction. Key Responsibilities Install, configure, and maintain Windows 10 and Windows 11 desktop environments. Provide 1st and 2nd line support via the IT Service Desk. Support users in both physical and virtualised (VMWare) environments. Configure and install hardware and software for desktop and mobile devices. Ensure communication systems operate efficiently and resolve incidents promptly. Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with virtualisation technologies (e.g., VMWare). Strong understanding of Active Directory and Exchange administration. Excellent problem-solving and communication skills. Willingness to travel and support remote offices. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
11/11/2025
Full time
Systems Support Technician Location: Brentwood, Essex Salary: £27,500 Working Hours: Monday - Friday 9.00am - 5.00pm Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees) You must be a car driver with access to your own vehicle as occasional travel to other sites may be required We are seeking a proactive and technically skilled Systems Support Technician to join our client's team on a permanent basis. This role is essential in providing 1st and 2nd line IT support across a range of devices and systems, ensuring seamless operation and user satisfaction. Key Responsibilities Install, configure, and maintain Windows 10 and Windows 11 desktop environments. Provide 1st and 2nd line support via the IT Service Desk. Support users in both physical and virtualised (VMWare) environments. Configure and install hardware and software for desktop and mobile devices. Ensure communication systems operate efficiently and resolve incidents promptly. Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with virtualisation technologies (e.g., VMWare). Strong understanding of Active Directory and Exchange administration. Excellent problem-solving and communication skills. Willingness to travel and support remote offices. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
IT Support Technician Altrincham - 3 days in the office and 2 days remote working 25,000 - 30,000 As an IT Support Technician, you'll be providing 1st and 2nd line support to end users and working on business platforms. You'll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies. You'll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We'll support you with training and development to help you succeed and grow. Daily responsibilities: Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud technologies (Azure is a plus) Analytical mindset and ability to make sound decisions under pressure Flexible and adaptable in a fast-paced environment
11/11/2025
Full time
IT Support Technician Altrincham - 3 days in the office and 2 days remote working 25,000 - 30,000 As an IT Support Technician, you'll be providing 1st and 2nd line support to end users and working on business platforms. You'll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies. You'll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We'll support you with training and development to help you succeed and grow. Daily responsibilities: Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud technologies (Azure is a plus) Analytical mindset and ability to make sound decisions under pressure Flexible and adaptable in a fast-paced environment
Job title: IT Technician Location: Billingshurst, West Sussex Salary: £28,500 - 32,500pa Job type: full time/permanent About us: Hydrachem is a dynamic and innovative small to medium sized business, established in Billingshurst in 1973. We are one of the World's leading manufacturers of water purification solutions and disinfection tablets, supplying government organisations, charities and prominent retailers with our lifesaving products. Our commitment to quality and sustainability drives our success, and we are growing our IT capability in order to support staff, secure our systems, and drive digital innovation. Hydrachem is an equal opportunities employer. All data obtained will be handled in accordance with GDPR requirements. The role: We are looking for an onsite IT Technician to work alongside our managed IT support. You will manage hardware, servers, cloud services, firewalls, and security, while helping staff get the most from Microsoft 365, SharePoint, and eventually Power Apps. Experience with ERP systems is a bonus. You will also play a key role in building a full onsite IT department. What you'll do: Provide hands-on IT support and troubleshooting. Manage servers, network, cloud services, and firewalls. Support and train staff on Microsoft 365 and SharePoint. Work with IT policies to keep the business secure. Develop skills in Power Apps and ERP systems. Be instrumental in building a full onsite IT department. Work pattern: 40 hours per week (Monday to Friday). What we're looking for: Experience with Microsoft 365 and SharePoint. Strong IT troubleshooting skills. Knowledge of networks, servers, and security. Willingness to learn Power Apps and ERP systems. Excellent communication and teamwork skills. Why join us: Be a key part of a growing, innovative company. Hands-on role with varied IT responsibilities. Opportunity to expand skills in Microsoft ecosystem and ERP systems. Help shape and grow a full onsite IT team. Health and wellbeing programme. Free onsite parking If you feel you have the experience and knowledge we're looking for we would love to hear from you. Candidates with experience or relevant job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role.
11/11/2025
Full time
Job title: IT Technician Location: Billingshurst, West Sussex Salary: £28,500 - 32,500pa Job type: full time/permanent About us: Hydrachem is a dynamic and innovative small to medium sized business, established in Billingshurst in 1973. We are one of the World's leading manufacturers of water purification solutions and disinfection tablets, supplying government organisations, charities and prominent retailers with our lifesaving products. Our commitment to quality and sustainability drives our success, and we are growing our IT capability in order to support staff, secure our systems, and drive digital innovation. Hydrachem is an equal opportunities employer. All data obtained will be handled in accordance with GDPR requirements. The role: We are looking for an onsite IT Technician to work alongside our managed IT support. You will manage hardware, servers, cloud services, firewalls, and security, while helping staff get the most from Microsoft 365, SharePoint, and eventually Power Apps. Experience with ERP systems is a bonus. You will also play a key role in building a full onsite IT department. What you'll do: Provide hands-on IT support and troubleshooting. Manage servers, network, cloud services, and firewalls. Support and train staff on Microsoft 365 and SharePoint. Work with IT policies to keep the business secure. Develop skills in Power Apps and ERP systems. Be instrumental in building a full onsite IT department. Work pattern: 40 hours per week (Monday to Friday). What we're looking for: Experience with Microsoft 365 and SharePoint. Strong IT troubleshooting skills. Knowledge of networks, servers, and security. Willingness to learn Power Apps and ERP systems. Excellent communication and teamwork skills. Why join us: Be a key part of a growing, innovative company. Hands-on role with varied IT responsibilities. Opportunity to expand skills in Microsoft ecosystem and ERP systems. Help shape and grow a full onsite IT team. Health and wellbeing programme. Free onsite parking If you feel you have the experience and knowledge we're looking for we would love to hear from you. Candidates with experience or relevant job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role.
IT Support Technician Altrincham - 3 days in the office and 2 days remote working £25,000 - £30,000 As an IT Support Technician, you'll be providing 1st and 2nd line support to end users and working on business platforms. You'll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies.You'll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We'll support you with training and development to help you succeed and grow. Daily responsibilities: Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud technologies (Azure is a plus) Analytical mindset and ability to make sound decisions under pressure Flexible and adaptable in a fast-paced environment
11/11/2025
Full time
IT Support Technician Altrincham - 3 days in the office and 2 days remote working £25,000 - £30,000 As an IT Support Technician, you'll be providing 1st and 2nd line support to end users and working on business platforms. You'll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies.You'll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We'll support you with training and development to help you succeed and grow. Daily responsibilities: Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud technologies (Azure is a plus) Analytical mindset and ability to make sound decisions under pressure Flexible and adaptable in a fast-paced environment
Senior Hosting Technician - 2nd / 3rd Line Support Location: Redhill (Hybrid) Salary: £35,000 - £45,000 (more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am - 6pm Type: Full-time, Permanent About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you'll be responsible for delivering high-level technical support across our hosting, networking, and cloud infrastructure environments. You'll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of our hosted platforms. You'll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients. What You'll Do: Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support. Manage complex incidents across Windows, Linux, and virtualised server environments. Support and maintain network infrastructure, including switches, firewalls, and VPNs. Diagnose and resolve performance and connectivity issues across cloud and hosted systems. Implement updates, configuration changes, and security patches. Lead on system monitoring, capacity management, and service improvements. Assist with project delivery, migrations, and new client onboarding. Document procedures, create knowledge base articles, and share best practices. Collaborate with colleagues to continuously enhance our service offering and customer satisfaction. What You'll Bring: Minimum 4 years' experience in a similar 2nd / 3rd Line Support or hosting role. Strong communicator - able to explain technical issues clearly and confidently. Advanced knowledge of Windows Server, Active Directory, and Group Policy. Solid understanding of networking concepts (firewalls, DNS, DHCP, VLANs, TCP/IP, routing, VPNs). Experience with Microsoft RDS / Remote Desktop and ideally Citrix Virtual App/Desktops. Hands-on experience with virtualisation technologies (VMware, Hyper-V). Familiarity with cloud platforms such as Microsoft 365, Azure, or AWS. Confident troubleshooting hardware, software, and infrastructure issues. Strong organisational skills and ability to prioritise multiple tasks. Live within 60 minutes of Redhill. What's In It For You: £35,000 - £45,000 base salary (willing to pay more for the right person) 5% performance bonus 22 - 25 days' holiday (rising with service) Company laptop In-house and external training to support your growth Frequent team socials and "Free Food Fridays" Free onsite parking Frequent overtime opportunities A supportive, people-first culture where your input is valued and your expertise makes a difference Sound Like You If you're ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
11/11/2025
Full time
Senior Hosting Technician - 2nd / 3rd Line Support Location: Redhill (Hybrid) Salary: £35,000 - £45,000 (more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am - 6pm Type: Full-time, Permanent About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you'll be responsible for delivering high-level technical support across our hosting, networking, and cloud infrastructure environments. You'll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of our hosted platforms. You'll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients. What You'll Do: Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support. Manage complex incidents across Windows, Linux, and virtualised server environments. Support and maintain network infrastructure, including switches, firewalls, and VPNs. Diagnose and resolve performance and connectivity issues across cloud and hosted systems. Implement updates, configuration changes, and security patches. Lead on system monitoring, capacity management, and service improvements. Assist with project delivery, migrations, and new client onboarding. Document procedures, create knowledge base articles, and share best practices. Collaborate with colleagues to continuously enhance our service offering and customer satisfaction. What You'll Bring: Minimum 4 years' experience in a similar 2nd / 3rd Line Support or hosting role. Strong communicator - able to explain technical issues clearly and confidently. Advanced knowledge of Windows Server, Active Directory, and Group Policy. Solid understanding of networking concepts (firewalls, DNS, DHCP, VLANs, TCP/IP, routing, VPNs). Experience with Microsoft RDS / Remote Desktop and ideally Citrix Virtual App/Desktops. Hands-on experience with virtualisation technologies (VMware, Hyper-V). Familiarity with cloud platforms such as Microsoft 365, Azure, or AWS. Confident troubleshooting hardware, software, and infrastructure issues. Strong organisational skills and ability to prioritise multiple tasks. Live within 60 minutes of Redhill. What's In It For You: £35,000 - £45,000 base salary (willing to pay more for the right person) 5% performance bonus 22 - 25 days' holiday (rising with service) Company laptop In-house and external training to support your growth Frequent team socials and "Free Food Fridays" Free onsite parking Frequent overtime opportunities A supportive, people-first culture where your input is valued and your expertise makes a difference Sound Like You If you're ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
ob Description: 3rd line service desk engineer ( MSP experience required) Location: Borehamwood( Hybrid) Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 45-55k Per annum DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelors degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. IND/LET
11/11/2025
Full time
ob Description: 3rd line service desk engineer ( MSP experience required) Location: Borehamwood( Hybrid) Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 45-55k Per annum DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelors degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. IND/LET
1st Line Support Technician Location: Redhill (Hybrid) Salary: £27,000 - £30,000 (depending on experience) + 5% performance bonus Type: Full-time, Permanent About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill. The Role As a 1st Line Support Technician, you'll be the first point of contact for our customers when they need help, whether that's troubleshooting, investigating alerts, or helping with user admin tasks. You'll be working across hosting, networking, and cloud technologies, gaining experience in a wide range of systems and tools. It's a hands-on role with plenty of variety, ideal for someone who enjoys problem-solving, learning on the job, and being part of a close-knit, supportive environment. What You'll Do: Be the first line of technical support via phone, email, and our ticketing system. Log, prioritise, and manage incidents through to resolution or escalation. Troubleshoot issues with Windows and servers, virtual machines, and networks. Perform daily system checks and monitor alerts for uptime and performance. Manage user accounts, permissions, and other admin tasks. Assist with installations, updates, and configuration work. Develop knowledge base articles and contribute to service improvement projects. Keep clients updated and deliver excellent customer service at every step. What You'll Bring: At least 1 years' experience in a 1st Line IT Support or similar technical role (MSP experience is a bonus). Strong communication and customer service skills - you genuinely enjoy helping people. Good understanding of Windows desktop/server environments. Confident troubleshooting hardware and software issues. Well-organised with an eye for detail and good multitasking skills. A curiosity for technology and eagerness to learn. Ideally some understanding of networking fundamentals (DNS, DHCP, TCP/IP), virtualisation (VMware, Hyper-V), or cloud services. Relevant IT certifications (CompTIA, Microsoft, etc.) are a plus. Live within 45 minutes of Redhill. What's In It For You: £27,000 - £30,000 base salary (more for the right person) 5% performance bonus 22 days' holiday, rising annually to 25 Company laptop In-house and external training to support your growth Frequent team socials and Free Food Fridays Free onsite parking A positive, people-first culture where your voice is heard and your career can grow Sound Like You If you're passionate about tech, love helping others, and want to grow your career in a friendly, forward-thinking company, we'd love to hear from you.
11/11/2025
Full time
1st Line Support Technician Location: Redhill (Hybrid) Salary: £27,000 - £30,000 (depending on experience) + 5% performance bonus Type: Full-time, Permanent About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill. The Role As a 1st Line Support Technician, you'll be the first point of contact for our customers when they need help, whether that's troubleshooting, investigating alerts, or helping with user admin tasks. You'll be working across hosting, networking, and cloud technologies, gaining experience in a wide range of systems and tools. It's a hands-on role with plenty of variety, ideal for someone who enjoys problem-solving, learning on the job, and being part of a close-knit, supportive environment. What You'll Do: Be the first line of technical support via phone, email, and our ticketing system. Log, prioritise, and manage incidents through to resolution or escalation. Troubleshoot issues with Windows and servers, virtual machines, and networks. Perform daily system checks and monitor alerts for uptime and performance. Manage user accounts, permissions, and other admin tasks. Assist with installations, updates, and configuration work. Develop knowledge base articles and contribute to service improvement projects. Keep clients updated and deliver excellent customer service at every step. What You'll Bring: At least 1 years' experience in a 1st Line IT Support or similar technical role (MSP experience is a bonus). Strong communication and customer service skills - you genuinely enjoy helping people. Good understanding of Windows desktop/server environments. Confident troubleshooting hardware and software issues. Well-organised with an eye for detail and good multitasking skills. A curiosity for technology and eagerness to learn. Ideally some understanding of networking fundamentals (DNS, DHCP, TCP/IP), virtualisation (VMware, Hyper-V), or cloud services. Relevant IT certifications (CompTIA, Microsoft, etc.) are a plus. Live within 45 minutes of Redhill. What's In It For You: £27,000 - £30,000 base salary (more for the right person) 5% performance bonus 22 days' holiday, rising annually to 25 Company laptop In-house and external training to support your growth Frequent team socials and Free Food Fridays Free onsite parking A positive, people-first culture where your voice is heard and your career can grow Sound Like You If you're passionate about tech, love helping others, and want to grow your career in a friendly, forward-thinking company, we'd love to hear from you.
2nd Line IT Support Analyst £27,000 PA Salary + Bonus 40 Hours Per Week Office Based Role We are looking for a hands-on IT Support Technician to provide fast, effective hardware, software, and business system support across UK and European sites. You'll play a key role in maintaining our bespoke systems and ensuring minimal downtime for users. Key Responsibilities: Deliver 1st and 2nd line IT support for Windows, MS Office, and bespoke business systems. Diagnose and resolve hardware, software, and network issues. Configure and deploy laptops, desktops, and mobile devices. Maintain asset records and manage incidents through the ticketing system. Support IT infrastructure, telephony, and business applications. Assist with system improvements, user training, and project work. About You: GCSE-level education (or equivalent) and a full UK driving licence. Experience providing IT support for Windows environments. Strong troubleshooting, communication, and customer service skills. Knowledge of Active Directory, networking basics, and hardware repair. (Desirable) Server support, ITIL experience, or SQL skills. If you're a motivated IT professional who enjoys problem-solving and variety, we'd love to hear from you. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
11/11/2025
Full time
2nd Line IT Support Analyst £27,000 PA Salary + Bonus 40 Hours Per Week Office Based Role We are looking for a hands-on IT Support Technician to provide fast, effective hardware, software, and business system support across UK and European sites. You'll play a key role in maintaining our bespoke systems and ensuring minimal downtime for users. Key Responsibilities: Deliver 1st and 2nd line IT support for Windows, MS Office, and bespoke business systems. Diagnose and resolve hardware, software, and network issues. Configure and deploy laptops, desktops, and mobile devices. Maintain asset records and manage incidents through the ticketing system. Support IT infrastructure, telephony, and business applications. Assist with system improvements, user training, and project work. About You: GCSE-level education (or equivalent) and a full UK driving licence. Experience providing IT support for Windows environments. Strong troubleshooting, communication, and customer service skills. Knowledge of Active Directory, networking basics, and hardware repair. (Desirable) Server support, ITIL experience, or SQL skills. If you're a motivated IT professional who enjoys problem-solving and variety, we'd love to hear from you. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Senior Hosting Technician 2nd / 3rd Line Support Location: Redhill (Hybrid) Salary: £35,000 £45,000 (more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am 6pm Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you ll be responsible for delivering high-level technical support across our hosting, networking, and cloud infrastructure environments. You ll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of our hosted platforms. You ll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients. What You ll Do: Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support. Manage complex incidents across Windows, Linux, and virtualised server environments. Support and maintain network infrastructure, including switches, firewalls, and VPNs. Diagnose and resolve performance and connectivity issues across cloud and hosted systems. Implement updates, configuration changes, and security patches. Lead on system monitoring, capacity management, and service improvements. Assist with project delivery, migrations, and new client onboarding. Document procedures, create knowledge base articles, and share best practices. Collaborate with colleagues to continuously enhance our service offering and customer satisfaction. What You ll Bring: Minimum 4 years experience in a similar 2nd / 3rd Line Support or hosting role. Strong communicator able to explain technical issues clearly and confidently. Advanced knowledge of Windows Server, Active Directory, and Group Policy. Solid understanding of networking concepts (firewalls, DNS, DHCP, VLANs, TCP/IP, routing, VPNs). Experience with Microsoft RDS / Remote Desktop and ideally Citrix Virtual App/Desktops. Hands-on experience with virtualisation technologies (VMware, Hyper-V). Familiarity with cloud platforms such as Microsoft 365, Azure, or AWS. Confident troubleshooting hardware, software, and infrastructure issues. Strong organisational skills and ability to prioritise multiple tasks. Live within 60 minutes of Redhill. What s In It For You: £35,000 £45,000 base salary (willing to pay more for the right person) 5% performance bonus days holiday (rising with service) Company laptop In-house and external training to support your growth Frequent team socials and Free Food Fridays Free onsite parking Frequent overtime opportunities A supportive, people-first culture where your input is valued and your expertise makes a difference Sound Like You If you re ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
11/11/2025
Full time
Senior Hosting Technician 2nd / 3rd Line Support Location: Redhill (Hybrid) Salary: £35,000 £45,000 (more for the right person) + 5% performance bonus Hours: 8-hour shift between 8am 6pm Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you ll be responsible for delivering high-level technical support across our hosting, networking, and cloud infrastructure environments. You ll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of our hosted platforms. You ll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients. What You ll Do: Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support. Manage complex incidents across Windows, Linux, and virtualised server environments. Support and maintain network infrastructure, including switches, firewalls, and VPNs. Diagnose and resolve performance and connectivity issues across cloud and hosted systems. Implement updates, configuration changes, and security patches. Lead on system monitoring, capacity management, and service improvements. Assist with project delivery, migrations, and new client onboarding. Document procedures, create knowledge base articles, and share best practices. Collaborate with colleagues to continuously enhance our service offering and customer satisfaction. What You ll Bring: Minimum 4 years experience in a similar 2nd / 3rd Line Support or hosting role. Strong communicator able to explain technical issues clearly and confidently. Advanced knowledge of Windows Server, Active Directory, and Group Policy. Solid understanding of networking concepts (firewalls, DNS, DHCP, VLANs, TCP/IP, routing, VPNs). Experience with Microsoft RDS / Remote Desktop and ideally Citrix Virtual App/Desktops. Hands-on experience with virtualisation technologies (VMware, Hyper-V). Familiarity with cloud platforms such as Microsoft 365, Azure, or AWS. Confident troubleshooting hardware, software, and infrastructure issues. Strong organisational skills and ability to prioritise multiple tasks. Live within 60 minutes of Redhill. What s In It For You: £35,000 £45,000 base salary (willing to pay more for the right person) 5% performance bonus days holiday (rising with service) Company laptop In-house and external training to support your growth Frequent team socials and Free Food Fridays Free onsite parking Frequent overtime opportunities A supportive, people-first culture where your input is valued and your expertise makes a difference Sound Like You If you re ready to take on a rewarding technical role with genuine career growth, apply now and join a business where people, passion, and performance come together.
1st Line Support Technician Location: Redhill (Hybrid) Salary: £27,000 £30,000 (depending on experience) + 5% performance bonus Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill. The Role As a 1st Line Support Technician, you ll be the first point of contact for our customers when they need help, whether that s troubleshooting, investigating alerts, or helping with user admin tasks. You ll be working across hosting, networking, and cloud technologies, gaining experience in a wide range of systems and tools. It s a hands-on role with plenty of variety, ideal for someone who enjoys problem-solving, learning on the job, and being part of a close-knit, supportive environment. What You ll Do: Be the first line of technical support via phone, email, and our ticketing system. Log, prioritise, and manage incidents through to resolution or escalation. Troubleshoot issues with Windows and servers, virtual machines, and networks. Perform daily system checks and monitor alerts for uptime and performance. Manage user accounts, permissions, and other admin tasks. Assist with installations, updates, and configuration work. Develop knowledge base articles and contribute to service improvement projects. Keep clients updated and deliver excellent customer service at every step. What You ll Bring: At least 1 years experience in a 1st Line IT Support or similar technical role (MSP experience is a bonus). Strong communication and customer service skills you genuinely enjoy helping people. Good understanding of Windows desktop/server environments. Confident troubleshooting hardware and software issues. Well-organised with an eye for detail and good multitasking skills. A curiosity for technology and eagerness to learn. Ideally some understanding of networking fundamentals (DNS, DHCP, TCP/IP), virtualisation (VMware, Hyper-V), or cloud services. Relevant IT certifications (CompTIA, Microsoft, etc.) are a plus. Live within 45 minutes of Redhill. What s In It For You: £27,000 £30,000 base salary (more for the right person) 5% performance bonus 22 days holiday, rising annually to 25 Company laptop In-house and external training to support your growth Frequent team socials and Free Food Fridays Free onsite parking A positive, people-first culture where your voice is heard and your career can grow Sound Like You If you re passionate about tech, love helping others, and want to grow your career in a friendly, forward-thinking company, we d love to hear from you.
11/11/2025
Full time
1st Line Support Technician Location: Redhill (Hybrid) Salary: £27,000 £30,000 (depending on experience) + 5% performance bonus Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill. The Role As a 1st Line Support Technician, you ll be the first point of contact for our customers when they need help, whether that s troubleshooting, investigating alerts, or helping with user admin tasks. You ll be working across hosting, networking, and cloud technologies, gaining experience in a wide range of systems and tools. It s a hands-on role with plenty of variety, ideal for someone who enjoys problem-solving, learning on the job, and being part of a close-knit, supportive environment. What You ll Do: Be the first line of technical support via phone, email, and our ticketing system. Log, prioritise, and manage incidents through to resolution or escalation. Troubleshoot issues with Windows and servers, virtual machines, and networks. Perform daily system checks and monitor alerts for uptime and performance. Manage user accounts, permissions, and other admin tasks. Assist with installations, updates, and configuration work. Develop knowledge base articles and contribute to service improvement projects. Keep clients updated and deliver excellent customer service at every step. What You ll Bring: At least 1 years experience in a 1st Line IT Support or similar technical role (MSP experience is a bonus). Strong communication and customer service skills you genuinely enjoy helping people. Good understanding of Windows desktop/server environments. Confident troubleshooting hardware and software issues. Well-organised with an eye for detail and good multitasking skills. A curiosity for technology and eagerness to learn. Ideally some understanding of networking fundamentals (DNS, DHCP, TCP/IP), virtualisation (VMware, Hyper-V), or cloud services. Relevant IT certifications (CompTIA, Microsoft, etc.) are a plus. Live within 45 minutes of Redhill. What s In It For You: £27,000 £30,000 base salary (more for the right person) 5% performance bonus 22 days holiday, rising annually to 25 Company laptop In-house and external training to support your growth Frequent team socials and Free Food Fridays Free onsite parking A positive, people-first culture where your voice is heard and your career can grow Sound Like You If you re passionate about tech, love helping others, and want to grow your career in a friendly, forward-thinking company, we d love to hear from you.
MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an ICT Support Technician on a permanent basis due to growth based at their Swindon depot. The role of the ICT Support Technician is to support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business at a 1st / 2nd line level. Duties and Responsibilities: Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshooting issues in a timely and accurate fashion and provide user assistance where required. Support all Helpdesk enquiries and filter to the relevant member of the ICT Department. Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software. Support all Systems and its users in daily usage and training. Setup, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems. Carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary. Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate. Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers. Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems. Implement the ICT onboarding and offboarding of all employees, working with the Business Systems Developer where changes to the process are required. Liaise and work with third party companies and suppliers as required to provide ICT support to internal customers. Work with the Business Systems Developer to maintain an inventory of all ICT assets whilst ensuring secure handling and storing of ICT assets. Document instances of asset failure, repair, installation and removal. Follow ICT procedures and provide support in their conception and review changes. Monitor information security in-line with the Information Security Management System and Report any suspected misuse and incidents to the ISMS Representatives. Ensure all assets are being appropriately allocated and used, identifying any underutilisation or misuse. Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts. Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement. When required provide or recommend training and support to end users on computer operational issues. Provide assistance in large scale roll out of ICT related Projects. Skills and Qualifications: Previous experience in an ICT Support or Helpdesk role (1st/2nd line). Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. Confident troubleshooting hardware, networking, and connectivity issues. Excellent communication and customer service skills - approachable and proactive. MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
10/11/2025
Full time
MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an ICT Support Technician on a permanent basis due to growth based at their Swindon depot. The role of the ICT Support Technician is to support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business at a 1st / 2nd line level. Duties and Responsibilities: Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshooting issues in a timely and accurate fashion and provide user assistance where required. Support all Helpdesk enquiries and filter to the relevant member of the ICT Department. Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software. Support all Systems and its users in daily usage and training. Setup, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems. Carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary. Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate. Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers. Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems. Implement the ICT onboarding and offboarding of all employees, working with the Business Systems Developer where changes to the process are required. Liaise and work with third party companies and suppliers as required to provide ICT support to internal customers. Work with the Business Systems Developer to maintain an inventory of all ICT assets whilst ensuring secure handling and storing of ICT assets. Document instances of asset failure, repair, installation and removal. Follow ICT procedures and provide support in their conception and review changes. Monitor information security in-line with the Information Security Management System and Report any suspected misuse and incidents to the ISMS Representatives. Ensure all assets are being appropriately allocated and used, identifying any underutilisation or misuse. Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts. Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement. When required provide or recommend training and support to end users on computer operational issues. Provide assistance in large scale roll out of ICT related Projects. Skills and Qualifications: Previous experience in an ICT Support or Helpdesk role (1st/2nd line). Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. Confident troubleshooting hardware, networking, and connectivity issues. Excellent communication and customer service skills - approachable and proactive. MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success. On offer for IT Technician: Salary 30,000 - 32,000 Monday - Friday 9:00am-5:30pm Opportunity to work in a growing and innovative IT communications environment. Collaborative and supportive Culture Professional development opportunities and IT certifications support. Company- Sponsored social events and outings Near Central Milton Keynes location with easy access to transport links. Duties for Helpdesk IT Technician: Provide 1st & 2nd line support for IT-related issues Confident to go and meet Clients and resolve more challenging IT issues Troubleshoot and resolve hardware, software, and network problems. Escalate complex issues when necessary to 3rd Line necessary Maintain and update IT documentation and system logs. Assist with IT projects and the implementation of new IT solutions. Ensure security protocols are followed. Conduct regular system backups and perform data recovery if needed. Provide user training and create user guides to reduce the number of support requests. Ideal Helpdesk Technician: Must have a full UK Driving License 3 years experience in a 1st & 2nd Line Support role An organised and motivated individual
10/11/2025
Full time
EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success. On offer for IT Technician: Salary 30,000 - 32,000 Monday - Friday 9:00am-5:30pm Opportunity to work in a growing and innovative IT communications environment. Collaborative and supportive Culture Professional development opportunities and IT certifications support. Company- Sponsored social events and outings Near Central Milton Keynes location with easy access to transport links. Duties for Helpdesk IT Technician: Provide 1st & 2nd line support for IT-related issues Confident to go and meet Clients and resolve more challenging IT issues Troubleshoot and resolve hardware, software, and network problems. Escalate complex issues when necessary to 3rd Line necessary Maintain and update IT documentation and system logs. Assist with IT projects and the implementation of new IT solutions. Ensure security protocols are followed. Conduct regular system backups and perform data recovery if needed. Provide user training and create user guides to reduce the number of support requests. Ideal Helpdesk Technician: Must have a full UK Driving License 3 years experience in a 1st & 2nd Line Support role An organised and motivated individual
MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave - plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an ICT Support Technician on a permanent basis due to growth based at their Swindon depot.The role of the ICT Support Technician is to support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business at a 1st / 2nd line level. Duties and Responsibilities: Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshooting issues in a timely and accurate fashion and provide user assistance where required. Support all Helpdesk enquiries and filter to the relevant member of the ICT Department. Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software. Support all Systems and its users in daily usage and training. Setup, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems. Carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary. Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate. Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers. Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems. Implement the ICT onboarding and offboarding of all employees, working with the Business Systems Developer where changes to the process are required. Liaise and work with third party companies and suppliers as required to provide ICT support to internal customers. Work with the Business Systems Developer to maintain an inventory of all ICT assets whilst ensuring secure handling and storing of ICT assets. Document instances of asset failure, repair, installation and removal. Follow ICT procedures and provide support in their conception and review changes. Monitor information security in-line with the Information Security Management System and Report any suspected misuse and incidents to the ISMS Representatives. Ensure all assets are being appropriately allocated and used, identifying any underutilisation or misuse. Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts. Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement. When required provide or recommend training and support to end users on computer operational issues. Provide assistance in large scale roll out of ICT related Projects. Skills and Qualifications: Previous experience in an ICT Support or Helpdesk role (1st/2nd line). Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. Confident troubleshooting hardware, networking, and connectivity issues. Excellent communication and customer service skills - approachable and proactive. MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave - plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
10/11/2025
Full time
MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave - plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an ICT Support Technician on a permanent basis due to growth based at their Swindon depot.The role of the ICT Support Technician is to support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business at a 1st / 2nd line level. Duties and Responsibilities: Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshooting issues in a timely and accurate fashion and provide user assistance where required. Support all Helpdesk enquiries and filter to the relevant member of the ICT Department. Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software. Support all Systems and its users in daily usage and training. Setup, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems. Carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary. Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate. Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers. Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems. Implement the ICT onboarding and offboarding of all employees, working with the Business Systems Developer where changes to the process are required. Liaise and work with third party companies and suppliers as required to provide ICT support to internal customers. Work with the Business Systems Developer to maintain an inventory of all ICT assets whilst ensuring secure handling and storing of ICT assets. Document instances of asset failure, repair, installation and removal. Follow ICT procedures and provide support in their conception and review changes. Monitor information security in-line with the Information Security Management System and Report any suspected misuse and incidents to the ISMS Representatives. Ensure all assets are being appropriately allocated and used, identifying any underutilisation or misuse. Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts. Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement. When required provide or recommend training and support to end users on computer operational issues. Provide assistance in large scale roll out of ICT related Projects. Skills and Qualifications: Previous experience in an ICT Support or Helpdesk role (1st/2nd line). Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. Confident troubleshooting hardware, networking, and connectivity issues. Excellent communication and customer service skills - approachable and proactive. MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave - plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
Junior IT Support Technician - No Experience Needed Thinking about starting a fresh career in IT? We're working with employers across the country who are looking to hire graduates from our IT Support Programme to help meet growing demand. The best part? You don't need any previous experience - full training is provided from start to finish. Plus, you'll have a guaranteed job offer lined up on completion, with a starting salary between £24,000 and £30,000. We're currently helping over 100 candidates every month secure new roles. Whether you're working full-time, part-time, or currently unemployed, this training package is completely flexible and can be done at your own pace. Here's how the programme works - it's split into three simple stages: Stage 1 - Online Learning You'll begin by studying a series of respected and industry-recognised IT qualifications from CompTIA and Microsoft. Training is delivered online through engaging video tutorials, interactive presentations, and quizzes - all accessible from the comfort of your home. You'll also get assigned a dedicated tutor to support you every step of the way. Stage 2 - Hands-On Skills You'll then move on to practical learning via our advanced LiveLabs platform. This is where you'll gain real, hands-on experience with the tools and systems used by IT professionals today. In a competitive market, hands-on knowledge is just as important as theory - and this stage will ensure you're truly job-ready. Stage 3 - Certification Exams After your training, you'll take the official CompTIA A+ exams - one of the most recognised entry-level IT certifications worldwide. This qualification is highly valued by employers and opens the door to a wide range of IT support roles. Job Offer Guaranteed - Starting at £24K-£30K Once you've completed the full programme, we'll place you into an entry-level IT position near you. Roles include IT Technician, Desktop Support, or 1st Line Support, and you'll start on a salary between £24,000 and £30,000. We guarantee you'll be offered a role - or you'll get a full refund of your course fees. The total cost is just £795. With over 1,000 successful job placements each year, we've got a proven track record of helping people break into IT. Take a look at our website to see recent success stories. If you've read this far and you're serious about building a future in IT, don't wait - apply now and one of our friendly team will be in touch soon.
10/11/2025
Full time
Junior IT Support Technician - No Experience Needed Thinking about starting a fresh career in IT? We're working with employers across the country who are looking to hire graduates from our IT Support Programme to help meet growing demand. The best part? You don't need any previous experience - full training is provided from start to finish. Plus, you'll have a guaranteed job offer lined up on completion, with a starting salary between £24,000 and £30,000. We're currently helping over 100 candidates every month secure new roles. Whether you're working full-time, part-time, or currently unemployed, this training package is completely flexible and can be done at your own pace. Here's how the programme works - it's split into three simple stages: Stage 1 - Online Learning You'll begin by studying a series of respected and industry-recognised IT qualifications from CompTIA and Microsoft. Training is delivered online through engaging video tutorials, interactive presentations, and quizzes - all accessible from the comfort of your home. You'll also get assigned a dedicated tutor to support you every step of the way. Stage 2 - Hands-On Skills You'll then move on to practical learning via our advanced LiveLabs platform. This is where you'll gain real, hands-on experience with the tools and systems used by IT professionals today. In a competitive market, hands-on knowledge is just as important as theory - and this stage will ensure you're truly job-ready. Stage 3 - Certification Exams After your training, you'll take the official CompTIA A+ exams - one of the most recognised entry-level IT certifications worldwide. This qualification is highly valued by employers and opens the door to a wide range of IT support roles. Job Offer Guaranteed - Starting at £24K-£30K Once you've completed the full programme, we'll place you into an entry-level IT position near you. Roles include IT Technician, Desktop Support, or 1st Line Support, and you'll start on a salary between £24,000 and £30,000. We guarantee you'll be offered a role - or you'll get a full refund of your course fees. The total cost is just £795. With over 1,000 successful job placements each year, we've got a proven track record of helping people break into IT. Take a look at our website to see recent success stories. If you've read this far and you're serious about building a future in IT, don't wait - apply now and one of our friendly team will be in touch soon.
Jobs - Frequently Asked Questions
Use the location filter to find IT jobs in cities like London, Manchester, Birmingham, and across the UK.
Entry-level roles include IT support technician, junior developer, QA tester, and helpdesk analyst.
New jobs are posted daily. Set up alerts to be notified as soon as new roles match your preferences.
Key skills include problem-solving, coding, cloud computing, networking, and familiarity with tools like AWS or SQL.
Yes, many employers offer training or junior roles. Focus on building a strong CV with relevant coursework or personal projects.
