ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
SThree are pleased to announce we're recruiting for a talented Service Delivery Engineer (London) to join our excellent team in our office based in 8 Bishopsgate. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide onsite technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Be responsible for end-to-end ownership of incidents throughout their life cycle. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Efficiently and effectively investigate, diagnose, progress and action all operational events, alerts, and incidents to the agreed target, ensuring that issues are escalated where appropriate, communicated and recorded. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed in a timely manner. Liaise with 3rd party suppliers for escalation of production issues ensuring that they meet the terms and conditions of their defined service levels. Involvement in office setup, refurbishment and retirement of legacy technology. What skills and knowledge are we looking for? Demonstrate very good expertise in the following technologies, including current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage Experience with Microsoft Power Platform would be an advantage Proven experience in a corporate technology environment. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
19/04/2025
Full time
SThree are pleased to announce we're recruiting for a talented Service Delivery Engineer (London) to join our excellent team in our office based in 8 Bishopsgate. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide onsite technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Be responsible for end-to-end ownership of incidents throughout their life cycle. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Efficiently and effectively investigate, diagnose, progress and action all operational events, alerts, and incidents to the agreed target, ensuring that issues are escalated where appropriate, communicated and recorded. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed in a timely manner. Liaise with 3rd party suppliers for escalation of production issues ensuring that they meet the terms and conditions of their defined service levels. Involvement in office setup, refurbishment and retirement of legacy technology. What skills and knowledge are we looking for? Demonstrate very good expertise in the following technologies, including current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage Experience with Microsoft Power Platform would be an advantage Proven experience in a corporate technology environment. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Job Title: 1st Line IT Support Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR Salary: 30,000 per annum Job type: Full Time, Permanent Working Hours: 40hrs, Monday - Friday Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries. About the role: To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required. Key Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essential Requirements: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail Desirable Requirements: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with the relevant experience or job title of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, 1st Line Support, JavaScript, HTML, PHP, Wordpress, CSS, First Line Support Analyst may also be considered for this role.
19/04/2025
Full time
Job Title: 1st Line IT Support Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR Salary: 30,000 per annum Job type: Full Time, Permanent Working Hours: 40hrs, Monday - Friday Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries. About the role: To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required. Key Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essential Requirements: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail Desirable Requirements: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with the relevant experience or job title of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, 1st Line Support, JavaScript, HTML, PHP, Wordpress, CSS, First Line Support Analyst may also be considered for this role.
Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of 23,700 + overtime You will be able to build your IT career in a strong team, committed to being "customer centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of 23,700 plus overtime (average 2,000) with a salary review of 25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution. Provide telephone support to the user base utilising remote access tools. Log and categorise incoming calls and emails within a CRM system. Active involvement in the documenting and updating of the knowledge base. Raise jobs for Engineers and liaise with them. Take ownership of incidents and progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills both written and verbal. Good problem-solving skills. Ability to manage own workload effectively. Excellent time management skills. Attention to detail. An ability to Take Ownership. APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.
19/04/2025
Full time
Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of 23,700 + overtime You will be able to build your IT career in a strong team, committed to being "customer centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of 23,700 plus overtime (average 2,000) with a salary review of 25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution. Provide telephone support to the user base utilising remote access tools. Log and categorise incoming calls and emails within a CRM system. Active involvement in the documenting and updating of the knowledge base. Raise jobs for Engineers and liaise with them. Take ownership of incidents and progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills both written and verbal. Good problem-solving skills. Ability to manage own workload effectively. Excellent time management skills. Attention to detail. An ability to Take Ownership. APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.
Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
18/04/2025
Full time
Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Developing an intuitive interface for an AI toolset with FastAPI, JavaScript & Python Joining this Cambridge start-up at a very early stage, you would be a key contributor to creating AI tools which simplify the task of ensuring regulatory compliance for healthcare facilities and services. As the company s full-stack development expert, you will take the lead in defining flexible, powerful APIs and creating intuitive user interfaces. Your work will help alleviate the administrative burden for people providing vital support services, and as an early joiner, you ll have influence on how the team and the product evolves. This challenging role calls for a confident and proactive engineer who is comfortable taking the initiative and taking the lead on key decisions. Specific skills and attributes: A 1st or 2.1 degree in computer science or other numerate STEM discipline. Substantial commercial full stack development experience. Excellent coding skills in Python, JavaScript (or TypeScript), RESTful API design, and FastAPI. Knowledge of the following will enhance your application: JavaScript frameworks, ideally React, user-interface design, PostgreSQL schema design, and cloud expertise (ideally Azure). You will also need full existing and unrestricted UK work permission. This is a rare opportunity to join an exciting new company at a very early stage, work with an enthusiastic team, dedicated to leveraging innovation to improve the healthcare sector, and to grow your career as the company grows. A competitive salary and equity options scheme are on offer to the successful candidate. The company are based in modern offices in Cambridge, and hybrid working is available for part of the week. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call ecm or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27332 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.
18/04/2025
Full time
Developing an intuitive interface for an AI toolset with FastAPI, JavaScript & Python Joining this Cambridge start-up at a very early stage, you would be a key contributor to creating AI tools which simplify the task of ensuring regulatory compliance for healthcare facilities and services. As the company s full-stack development expert, you will take the lead in defining flexible, powerful APIs and creating intuitive user interfaces. Your work will help alleviate the administrative burden for people providing vital support services, and as an early joiner, you ll have influence on how the team and the product evolves. This challenging role calls for a confident and proactive engineer who is comfortable taking the initiative and taking the lead on key decisions. Specific skills and attributes: A 1st or 2.1 degree in computer science or other numerate STEM discipline. Substantial commercial full stack development experience. Excellent coding skills in Python, JavaScript (or TypeScript), RESTful API design, and FastAPI. Knowledge of the following will enhance your application: JavaScript frameworks, ideally React, user-interface design, PostgreSQL schema design, and cloud expertise (ideally Azure). You will also need full existing and unrestricted UK work permission. This is a rare opportunity to join an exciting new company at a very early stage, work with an enthusiastic team, dedicated to leveraging innovation to improve the healthcare sector, and to grow your career as the company grows. A competitive salary and equity options scheme are on offer to the successful candidate. The company are based in modern offices in Cambridge, and hybrid working is available for part of the week. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call ecm or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27332 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.
Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Milton Keynes area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Milton Keynes - you will be working with different schools therefore must be able to drive. Salary: £28k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
18/04/2025
Full time
Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Milton Keynes area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Milton Keynes - you will be working with different schools therefore must be able to drive. Salary: £28k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
IT 2nd Line Support Engineer Oxfordshire - Hybrid 250pd - 300pd - PAYE / Inside IR35 3 Months with possible extension Role Purpose: To provide 2nd line support across a range of IT incidents and service requests, escalating issues outside of the scope of this role to 3rd line teams and managers accordingly. 2nd line engineers will also be expected to provide guidance and assistance to 1st line colleagues where required. 2nd line engineers should also expect to be involved in physical support requirements for infrastructure including acting as "smart hands", supporting AV issues and acting as a backfill for site engineers when needed. Operational Duties: Manage and resolve incidents and service requests escalated by 1st line engineers in a timely manner, further escalating to 3rd line support teams and/or 3rd party support providers where necessary. Provide solutions for business requests within the guidelines of IT best practice and security guideless. Assist with the installation, configuration, and maintenance of IT equipment and software and enterprise applications. Monitor system performance and proactively identify potential issues. Maintain accurate records of all support requests and resolutions using the company's ticketing system. Support VIP stakeholders as required Collaborate with other IT team members to implement and improve IT processes and procedures. Participate in IT projects and initiatives as required. Support additional service requirements where practicable and directed. Qualifications & Experience: Proven IT support experience - Essential Strong knowledge of Windows (inc. Active Directory), MacOS, Android and iOS operating systems configuration and management - Essential A working knowledge of cyber security principles and controls - Essential Experience with Network troubleshooting - Desired Experience with M365, Azure and EntraID - Desired Understanding of basic IT hardware including backend enterprise infrastructure - Desired Good communication (written and verbal) skills and demonstratable experience working with a wide range of stakeholders - Essential Ability to work independently and as part of a team. - Essential Excellent problem-solving skills and attention to detail. - Essential Alignment and understanding of the ITIL framework and ITIL best practice - Desired This job description is not exhaustive, and the job holder will be required to carry out from time-to-time tasks in addition to the above that will be both reasonable and within their capabilities. INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.
18/04/2025
Contractor
IT 2nd Line Support Engineer Oxfordshire - Hybrid 250pd - 300pd - PAYE / Inside IR35 3 Months with possible extension Role Purpose: To provide 2nd line support across a range of IT incidents and service requests, escalating issues outside of the scope of this role to 3rd line teams and managers accordingly. 2nd line engineers will also be expected to provide guidance and assistance to 1st line colleagues where required. 2nd line engineers should also expect to be involved in physical support requirements for infrastructure including acting as "smart hands", supporting AV issues and acting as a backfill for site engineers when needed. Operational Duties: Manage and resolve incidents and service requests escalated by 1st line engineers in a timely manner, further escalating to 3rd line support teams and/or 3rd party support providers where necessary. Provide solutions for business requests within the guidelines of IT best practice and security guideless. Assist with the installation, configuration, and maintenance of IT equipment and software and enterprise applications. Monitor system performance and proactively identify potential issues. Maintain accurate records of all support requests and resolutions using the company's ticketing system. Support VIP stakeholders as required Collaborate with other IT team members to implement and improve IT processes and procedures. Participate in IT projects and initiatives as required. Support additional service requirements where practicable and directed. Qualifications & Experience: Proven IT support experience - Essential Strong knowledge of Windows (inc. Active Directory), MacOS, Android and iOS operating systems configuration and management - Essential A working knowledge of cyber security principles and controls - Essential Experience with Network troubleshooting - Desired Experience with M365, Azure and EntraID - Desired Understanding of basic IT hardware including backend enterprise infrastructure - Desired Good communication (written and verbal) skills and demonstratable experience working with a wide range of stakeholders - Essential Ability to work independently and as part of a team. - Essential Excellent problem-solving skills and attention to detail. - Essential Alignment and understanding of the ITIL framework and ITIL best practice - Desired This job description is not exhaustive, and the job holder will be required to carry out from time-to-time tasks in addition to the above that will be both reasonable and within their capabilities. INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.
My market leading client has a superb new opening for a Support Engineer to join them on a permanent basis, working on-site in Central Manchester. Candidates must have at least 2 years commercial Windows support experience, with strong Azure fundamentals and proven abilities working with Microsoft products (i.e. M365). This role is incredibly diverse, offering a fast-paced, sociable environment working with all level of stakeholders. You will be joining an established, growing company, and from the start will be helping drive a large migration from Windows 10 to Windows 11. The role is mainly 2nd line with some phone-based work. It is fully client facing, so strong communication skills are essential. Salary to 30,000. Please send an up-to-date CV if interested for more details. Support analyst, 1st/2nd line support, first/second line support, second line support, service desk, windows, Microsoft, MCSE, azure, systems engineer, powershell, migration, M365, Office365, O365 g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
18/04/2025
Full time
My market leading client has a superb new opening for a Support Engineer to join them on a permanent basis, working on-site in Central Manchester. Candidates must have at least 2 years commercial Windows support experience, with strong Azure fundamentals and proven abilities working with Microsoft products (i.e. M365). This role is incredibly diverse, offering a fast-paced, sociable environment working with all level of stakeholders. You will be joining an established, growing company, and from the start will be helping drive a large migration from Windows 10 to Windows 11. The role is mainly 2nd line with some phone-based work. It is fully client facing, so strong communication skills are essential. Salary to 30,000. Please send an up-to-date CV if interested for more details. Support analyst, 1st/2nd line support, first/second line support, second line support, service desk, windows, Microsoft, MCSE, azure, systems engineer, powershell, migration, M365, Office365, O365 g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Job Opportunity: Telecoms Support Desk Specialist Location: Coleshill, UK Salary: 30,000 - 35,000 per annum We are looking for an experienced 2nd Line Telecoms Support Desk Specialist to join our technical support team in Coleshill. If you have a strong background in troubleshooting and supporting broadband, phone systems, Wi-Fi, VoIP, and other telecom technologies, this is the perfect opportunity to showcase your skills! Key Responsibilities: Provide second-line technical support for a wide range of telecom services, including VoIP, broadband connections, PBX phone systems, Wi-Fi networks, and mobile services. Troubleshoot and resolve complex issues related to SIP trunking, call routing, network connectivity, and Wi-Fi signal interference. Handle escalated support queries from 1st line support, providing expert-level solutions and ensuring customer satisfaction. Support customers with the installation, configuration, and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services. Assist with fault diagnosis and service restoration for broadband, VoIP, and mobile telecoms, ensuring minimal downtime. Ensure that all issues are logged accurately in the ticketing system, tracking progress and providing detailed updates to clients. Collaborate with internal teams to investigate and resolve complex technical issues, including working on network infrastructure upgrades and system integrations. Provide proactive recommendations to improve network performance and customer experience, such as optimising Wi-Fi coverage or resolving latency issues. Required Skills & Experience: Proven experience in 2nd line telecoms support or similar IT service desk roles, with hands-on knowledge of telecom systems including VoIP, broadband, Wi-Fi networks, and PBX systems. Strong technical troubleshooting skills across various telecom technologies, including DSL, Fibre broadband, Wi-Fi signal troubleshooting, IP phone systems, and mobile data services. Familiarity with network protocols such as TCP/IP, DNS, and DHCP, and experience with network performance tools. Knowledge of SIP, VoIP call quality management, and experience with call routing systems. Excellent communication skills, capable of explaining complex technical issues in an easy-to-understand manner for customers. Ability to manage escalated support cases, offering fast, accurate resolutions while maintaining high levels of customer satisfaction. Experience with ticketing systems, logging, and prioritising support requests in line with SLAs. Proactive in identifying and resolving technical issues before they escalate. Interested? Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
18/04/2025
Full time
Job Opportunity: Telecoms Support Desk Specialist Location: Coleshill, UK Salary: 30,000 - 35,000 per annum We are looking for an experienced 2nd Line Telecoms Support Desk Specialist to join our technical support team in Coleshill. If you have a strong background in troubleshooting and supporting broadband, phone systems, Wi-Fi, VoIP, and other telecom technologies, this is the perfect opportunity to showcase your skills! Key Responsibilities: Provide second-line technical support for a wide range of telecom services, including VoIP, broadband connections, PBX phone systems, Wi-Fi networks, and mobile services. Troubleshoot and resolve complex issues related to SIP trunking, call routing, network connectivity, and Wi-Fi signal interference. Handle escalated support queries from 1st line support, providing expert-level solutions and ensuring customer satisfaction. Support customers with the installation, configuration, and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services. Assist with fault diagnosis and service restoration for broadband, VoIP, and mobile telecoms, ensuring minimal downtime. Ensure that all issues are logged accurately in the ticketing system, tracking progress and providing detailed updates to clients. Collaborate with internal teams to investigate and resolve complex technical issues, including working on network infrastructure upgrades and system integrations. Provide proactive recommendations to improve network performance and customer experience, such as optimising Wi-Fi coverage or resolving latency issues. Required Skills & Experience: Proven experience in 2nd line telecoms support or similar IT service desk roles, with hands-on knowledge of telecom systems including VoIP, broadband, Wi-Fi networks, and PBX systems. Strong technical troubleshooting skills across various telecom technologies, including DSL, Fibre broadband, Wi-Fi signal troubleshooting, IP phone systems, and mobile data services. Familiarity with network protocols such as TCP/IP, DNS, and DHCP, and experience with network performance tools. Knowledge of SIP, VoIP call quality management, and experience with call routing systems. Excellent communication skills, capable of explaining complex technical issues in an easy-to-understand manner for customers. Ability to manage escalated support cases, offering fast, accurate resolutions while maintaining high levels of customer satisfaction. Experience with ticketing systems, logging, and prioritising support requests in line with SLAs. Proactive in identifying and resolving technical issues before they escalate. Interested? Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
ROLE: 1st Line Support Engineer HOURS: 37.5 hrs, Rotating shift pattern, covering between 07:00am to 5:30 pm -Permanent Role SALARY: From £ 24,440 plus benefits BASE: Clover Nook Site, Somercotes, Alfreton Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting for an additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device administration and new user management. WHAT OUR 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Utilise and maintain the helpdesk tracking software Document internal procedures Installing software and hardware Assist with on-boarding of new users Report issues via the correct escalation process Assign users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence as this role requires travel to remote locations Outstanding Customer Service / End User experience Excellent spoken & written communication skills Strong problem solving, numeracy and analytical skills Solid knowledge of Microsoft's core business applications and operating systems SAP experience would be desirable WHAT WE OFFER OUR 1ST LINE SUPPORT ENGINEERS: You will be rewarded with a very competitive basic salary from £24,440 per year 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible. Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application. Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page
18/04/2025
Full time
ROLE: 1st Line Support Engineer HOURS: 37.5 hrs, Rotating shift pattern, covering between 07:00am to 5:30 pm -Permanent Role SALARY: From £ 24,440 plus benefits BASE: Clover Nook Site, Somercotes, Alfreton Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting for an additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device administration and new user management. WHAT OUR 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Utilise and maintain the helpdesk tracking software Document internal procedures Installing software and hardware Assist with on-boarding of new users Report issues via the correct escalation process Assign users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence as this role requires travel to remote locations Outstanding Customer Service / End User experience Excellent spoken & written communication skills Strong problem solving, numeracy and analytical skills Solid knowledge of Microsoft's core business applications and operating systems SAP experience would be desirable WHAT WE OFFER OUR 1ST LINE SUPPORT ENGINEERS: You will be rewarded with a very competitive basic salary from £24,440 per year 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible. Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application. Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page
Desktop Support Manager - Central London - 40,000 - 50,000 I am working with an exiting MSP that is expanding their team. They are looking for someone to manage a team of approximately 7 Engineers (1st-3rd Line) Role: Desktop Support Manager Salary: 40-50k Location: Near Monument Tube Station Working Model: Hybrid About the company: They are a fast growing specialist MSP with multiple new clients between Central London and North-West London so there is plenty of room to grow with the company! They offer a great package with: Discretionary Annual Bonus Private Health Care External and Internal Training Discretionary Annual Bonus Team Socials and Events And much more! Skills required: Experience managing a team of Engineers Setting SLA's/KPI's Meeting with C-Level Exec's Building a team 3rd/4th line level knowledge of (4 of the following): Active Directory Networking Windows Desktop Structured Cabling Veaam Back-ups Virtualisation This knowledge is needed as you will provide technical guidance for your team whilst also focusing on manging projects with clients and people management. If this sounds like a great fit for you then please apply now! Please send your CV to henry com or just click apply! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
18/04/2025
Full time
Desktop Support Manager - Central London - 40,000 - 50,000 I am working with an exiting MSP that is expanding their team. They are looking for someone to manage a team of approximately 7 Engineers (1st-3rd Line) Role: Desktop Support Manager Salary: 40-50k Location: Near Monument Tube Station Working Model: Hybrid About the company: They are a fast growing specialist MSP with multiple new clients between Central London and North-West London so there is plenty of room to grow with the company! They offer a great package with: Discretionary Annual Bonus Private Health Care External and Internal Training Discretionary Annual Bonus Team Socials and Events And much more! Skills required: Experience managing a team of Engineers Setting SLA's/KPI's Meeting with C-Level Exec's Building a team 3rd/4th line level knowledge of (4 of the following): Active Directory Networking Windows Desktop Structured Cabling Veaam Back-ups Virtualisation This knowledge is needed as you will provide technical guidance for your team whilst also focusing on manging projects with clients and people management. If this sounds like a great fit for you then please apply now! Please send your CV to henry com or just click apply! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Technician Location: Ringwood, Hampshire, BH24 + Hybrid home working Salary: £25,000 - £28,000, DOE + Profit Share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent Join us as a 2nd Line Technician Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Benefits The Package: • Ongoing training and support. • Company Profit Share (first £3,600 is tax free). • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking. • Hybrid Working. • Progression Opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 2nd Line Technician The Role: We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be: • Receiving technical escalations from 1st Line. • Performing routine maintenance checks and updates. • Supporting the 1st line team and knowledge sharing. • Progressing and closing incidents and requests. • Liaising with internal and external customers. 2nd Line Technician - Skills & Experience: • A good knowledge of IT troubleshooting and problem solving. • Experience within an IT customer service environment. • Taking responsibility for your workload. • Be helpful and approachable. • Excellent time management skills. • Good communicator. • Working knowledge of ITIL. This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
18/04/2025
Full time
2nd Line Technician Location: Ringwood, Hampshire, BH24 + Hybrid home working Salary: £25,000 - £28,000, DOE + Profit Share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent Join us as a 2nd Line Technician Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Benefits The Package: • Ongoing training and support. • Company Profit Share (first £3,600 is tax free). • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking. • Hybrid Working. • Progression Opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 2nd Line Technician The Role: We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be: • Receiving technical escalations from 1st Line. • Performing routine maintenance checks and updates. • Supporting the 1st line team and knowledge sharing. • Progressing and closing incidents and requests. • Liaising with internal and external customers. 2nd Line Technician - Skills & Experience: • A good knowledge of IT troubleshooting and problem solving. • Experience within an IT customer service environment. • Taking responsibility for your workload. • Be helpful and approachable. • Excellent time management skills. • Good communicator. • Working knowledge of ITIL. This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
My client, a leading and accredited MSP is currently looking for an experienced helpdesk engineer to join their expanding service desk team. The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career. You will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective Problem Management. Hybrid working in London is on offer with 1 day remote and 4 days onsite per week. Requirements Responsibilities Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. You will be required to attend our client sites to provide IT Support as directed by your Line Manager. Essential Experience MSP background preferable 2-3 years proven experience in an IT support role (1st/2nd line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Essential Certification (Any one) MS-900 Microsoft 365 Fundamentals Certification AZ-900 Microsoft Azure Fundamentals Certification SC-900 Microsoft Security Fundamentals Certification Personal Skills Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette Benefits Hours: 7.5 hours a day on a rotating shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Plus your birthday off work once you have passed probation! Benefits: Competitive Package Offered Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client.
18/04/2025
Full time
My client, a leading and accredited MSP is currently looking for an experienced helpdesk engineer to join their expanding service desk team. The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career. You will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective Problem Management. Hybrid working in London is on offer with 1 day remote and 4 days onsite per week. Requirements Responsibilities Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. You will be required to attend our client sites to provide IT Support as directed by your Line Manager. Essential Experience MSP background preferable 2-3 years proven experience in an IT support role (1st/2nd line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Essential Certification (Any one) MS-900 Microsoft 365 Fundamentals Certification AZ-900 Microsoft Azure Fundamentals Certification SC-900 Microsoft Security Fundamentals Certification Personal Skills Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette Benefits Hours: 7.5 hours a day on a rotating shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Plus your birthday off work once you have passed probation! Benefits: Competitive Package Offered Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client.
Service Desk Analyst 1st line, ticket management, troubleshooting 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support You MUST come from a service desk environment - this is not a general support role and is service desk specific Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk Retail or Automotive background would be beneficial
18/04/2025
Full time
Service Desk Analyst 1st line, ticket management, troubleshooting 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support You MUST come from a service desk environment - this is not a general support role and is service desk specific Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk Retail or Automotive background would be beneficial
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
18/04/2025
Full time
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
1st Line Support Engineer Up to 28,000 DOE London - Hybrid working (4 days onsite/in office, 1 day remote after passing probation) I am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). The ideal candidate would be someone that has 1-2 years experience within an IT Support role As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Experience: MSP background preferable 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 1st Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
18/04/2025
Full time
1st Line Support Engineer Up to 28,000 DOE London - Hybrid working (4 days onsite/in office, 1 day remote after passing probation) I am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). The ideal candidate would be someone that has 1-2 years experience within an IT Support role As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Experience: MSP background preferable 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 1st Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Job Title: Service Desk Engineer Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time Weekly Shift Rota: Early: 8:00am - 4:30pm and Late: 9:30am - 6:00pm .Overview: Our client, a provider of IT support services to businesses, is seeking an experienced Service Desk Engineer to deliver technical support to their customers in a service desk environment. The ideal candidate should have a strong technical background to ensure that issues are resolved quickly and effectively. Support will mostly be provided remotely; however, there may be occasions that require on-site visits. Key Responsibilities: Provide hardware, software, network, and application support to external customers Manage incident tickets through the Autotask system and ensure timely customer updates Resolve incidents in line with SLAs, escalating when necessary Enhance first-time fix resolution times and drive service improvement within the service desk Communicate effectively and promptly with customers Maintain accurate documentation in the centralised management database On-site support to resolve outages as needed to meet SLAs Continuously develop technical skills through training and hands-on experience Skills Required: Minimum 2 years of experience in a 1st or 2nd line service desk role Strong knowledge of Windows Server, VMware, SQL Server, Microsoft Windows, networking (LAN, WAN, VPN, wireless), Active Directory, and antivirus solutions Familiar with Microsoft 365, Exchange Online, conditional access, and multi-factor authentication (MFA) Knowledge of firewalls (NAT/PAT/ACLs) and troubleshooting PC hardware/software Excellent communication and interpersonal skills. Benefits Package: Westfield Healthcare Flexible Working Arrangements Pension Scheme Employee Recognition Scheme Salary £(phone number removed) DOE We aim to respond to all applicants within 5 days - to avoid missing out, please apply today.
18/04/2025
Full time
Job Title: Service Desk Engineer Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time Weekly Shift Rota: Early: 8:00am - 4:30pm and Late: 9:30am - 6:00pm .Overview: Our client, a provider of IT support services to businesses, is seeking an experienced Service Desk Engineer to deliver technical support to their customers in a service desk environment. The ideal candidate should have a strong technical background to ensure that issues are resolved quickly and effectively. Support will mostly be provided remotely; however, there may be occasions that require on-site visits. Key Responsibilities: Provide hardware, software, network, and application support to external customers Manage incident tickets through the Autotask system and ensure timely customer updates Resolve incidents in line with SLAs, escalating when necessary Enhance first-time fix resolution times and drive service improvement within the service desk Communicate effectively and promptly with customers Maintain accurate documentation in the centralised management database On-site support to resolve outages as needed to meet SLAs Continuously develop technical skills through training and hands-on experience Skills Required: Minimum 2 years of experience in a 1st or 2nd line service desk role Strong knowledge of Windows Server, VMware, SQL Server, Microsoft Windows, networking (LAN, WAN, VPN, wireless), Active Directory, and antivirus solutions Familiar with Microsoft 365, Exchange Online, conditional access, and multi-factor authentication (MFA) Knowledge of firewalls (NAT/PAT/ACLs) and troubleshooting PC hardware/software Excellent communication and interpersonal skills. Benefits Package: Westfield Healthcare Flexible Working Arrangements Pension Scheme Employee Recognition Scheme Salary £(phone number removed) DOE We aim to respond to all applicants within 5 days - to avoid missing out, please apply today.
Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Aylesbury area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Aylesbury - commutable from Milton Keynes, High Wycombe, Oxford, Leighton Buzzard, Salary: £24k- £30k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support capacity. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
18/04/2025
Full time
Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Aylesbury area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Aylesbury - commutable from Milton Keynes, High Wycombe, Oxford, Leighton Buzzard, Salary: £24k- £30k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support capacity. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
An experienced Senior IT Technician is needed to join our team at Levett Consultancy on a full-time permanent basis. We are excited to be recruiting for a Senior IT Technician, providing 2nd line technical support for our UK customer base, working from our Ongar (near Chelmsford) and Ipswich offices. This role offers an opportunity to deepen your expertise in Google and Microsoft technologies within a challenging and rewarding environment. About Us: Levett Consultancy is a dynamic SME specialising in driving digital transformation through cloud technology. As Microsoft and Google Partners, we deliver exceptional IT solutions, fostering long-term partnerships and empowering organisations. Our collaborative and innovative culture is guided by our core principle: "Keeping Technology Simple." Our offices in Ongar and Ipswich provide professional working environments where you'll collaborate with our talented team while building strong relationships with our clients. This is an excellent opportunity to progress your career with a well-established company! Ideal Candidate Profile: We seek a proactive, communicative individual with diverse technical skills and a passion for exceeding customer expectations. The position is ideally suited to a 1st line technician wanting to progress their IT career. Essential Experience, Skills, and Knowledge: Minimum 3 years of 1st/2nd line support experience with strong troubleshooting abilities Proficiency with ITIL service desks for effective ticket management Strong experience with Windows Server including Active Directory, Group Policy, DNS, and DHCP Experience supporting various client devices including Windows, Apple, and ChromeOS Solid understanding of LAN, WAN, and Wi-Fi environments Ability to efficiently troubleshoot and resolve software and hardware issues Experience managing Google Workspace and Microsoft 365 environments Experience configuring and installing network printers and other hardware Experience in an education setting is desirable but not essential Personal Qualities: Team player with a customer-centric approach Strong problem-solving and communication skills Organised, adaptable, and goal-oriented Eagerness for continuous learning Desirable Qualifications (Minimum Two): CompTIA A+ CompTIA Network+ Google Workspace Administrator Google Workspace Deployment Specialist Microsoft Certified Expert/Associate CCNP Routing & Switching Sophos Certified Engineer Benefits: Competitive salary between £25,000 - £27,000 per annum Comprehensive company-funded training tailored to your development 35-hour working week Company pension scheme Health care benefits Professional development opportunities Collaborative and innovative working culture Opportunity to work with leading cloud technologies Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; IT Support Technician, Systems Administrator, IT Support Engineer, Technical Support Specialist, Network Technician, Desktop Support Engineer, IT Helpdesk Technician, Cloud Support Engineer will also be considered.
18/04/2025
Full time
An experienced Senior IT Technician is needed to join our team at Levett Consultancy on a full-time permanent basis. We are excited to be recruiting for a Senior IT Technician, providing 2nd line technical support for our UK customer base, working from our Ongar (near Chelmsford) and Ipswich offices. This role offers an opportunity to deepen your expertise in Google and Microsoft technologies within a challenging and rewarding environment. About Us: Levett Consultancy is a dynamic SME specialising in driving digital transformation through cloud technology. As Microsoft and Google Partners, we deliver exceptional IT solutions, fostering long-term partnerships and empowering organisations. Our collaborative and innovative culture is guided by our core principle: "Keeping Technology Simple." Our offices in Ongar and Ipswich provide professional working environments where you'll collaborate with our talented team while building strong relationships with our clients. This is an excellent opportunity to progress your career with a well-established company! Ideal Candidate Profile: We seek a proactive, communicative individual with diverse technical skills and a passion for exceeding customer expectations. The position is ideally suited to a 1st line technician wanting to progress their IT career. Essential Experience, Skills, and Knowledge: Minimum 3 years of 1st/2nd line support experience with strong troubleshooting abilities Proficiency with ITIL service desks for effective ticket management Strong experience with Windows Server including Active Directory, Group Policy, DNS, and DHCP Experience supporting various client devices including Windows, Apple, and ChromeOS Solid understanding of LAN, WAN, and Wi-Fi environments Ability to efficiently troubleshoot and resolve software and hardware issues Experience managing Google Workspace and Microsoft 365 environments Experience configuring and installing network printers and other hardware Experience in an education setting is desirable but not essential Personal Qualities: Team player with a customer-centric approach Strong problem-solving and communication skills Organised, adaptable, and goal-oriented Eagerness for continuous learning Desirable Qualifications (Minimum Two): CompTIA A+ CompTIA Network+ Google Workspace Administrator Google Workspace Deployment Specialist Microsoft Certified Expert/Associate CCNP Routing & Switching Sophos Certified Engineer Benefits: Competitive salary between £25,000 - £27,000 per annum Comprehensive company-funded training tailored to your development 35-hour working week Company pension scheme Health care benefits Professional development opportunities Collaborative and innovative working culture Opportunity to work with leading cloud technologies Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; IT Support Technician, Systems Administrator, IT Support Engineer, Technical Support Specialist, Network Technician, Desktop Support Engineer, IT Helpdesk Technician, Cloud Support Engineer will also be considered.
Jobs - Frequently Asked Questions
Use the location filter to find IT jobs in cities like London, Manchester, Birmingham, and across the UK.
Entry-level roles include IT support technician, junior developer, QA tester, and helpdesk analyst.
New jobs are posted daily. Set up alerts to be notified as soon as new roles match your preferences.
Key skills include problem-solving, coding, cloud computing, networking, and familiarity with tools like AWS or SQL.
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