7 jobs found

opportunity for a senior Engineer to join a leading retailers IT team. Client Details A leading UK Retailer for over 30 years across the UK, Ireland and Jersey. With over 550 stores, our Nottingham Store Support Centre & Regional Fulfilment Hub, we have something for everyone. Description Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the IT infrastructure team. They support and maintain the Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes. The Engineer role supports the IT infrastructure that underpins our business applications across the SCC, Stores and Technical Centre. IT infrastructure support across all locations, including Stores, Head Office, Tech Centre and Virtual workloads. Coverage includes core business operational hours and out-of-hours 24x7 on-call service for priority issues. Providing proactive support and maintenance, system monitoring, backups and capacity planning for on-premises, hosted and cloud environments for 1500+ Servers and 1700+ Network devices. Responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the network and IT infrastructure custodians, including the management of Operating Systems, physical and virtual servers, hosting, and system security. The engineer works across support and project-based activities, providing remote and onsite capability as required. The role requires a close working relationship with the global IT teams.Key Responsibilities:Provide 2nd and 3rd Line support as defined by the Information Technology Infrastructure Library (ITIL) 2nd Level Support takes over incidents that cannot be solved immediately with the means of 1st Level Support . If necessary, it will request external support, e.g., from software or hardware manufacturers. The aim is to restore a failed IT Service as quickly as possible. If no solution can be found, the 2nd Level Support passes on the Incident or Problem Management Team. Provide 3rd-line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident Ensure system monitoring alerts are responded to per the KPIs defined by the Operational or Service Level agreements. Provide 3rd-line support for all the business's physical and virtual IT assets. Liaising with Application Owners and business functions, including; Dell and HP Server Hardware Microsoft and Linux Operating environment VMware Virtual server environment Data stores and backup devices (NetApp/Comvault) Cloud and Hosted Infrastructure Microsoft 365 Applications and SSO Information Security Systems Security Appliances Cisco and Meraki Networking Data Centre Facilities management Change Management Accurate Documentation As defined by ITIL escalation procedures for 3rd Line support services to Desktop Analysts and Store Support Teams, be an escalation point Liaise with third-party vendors concerning application/software support and hardware maintenance. Daily tasks and duties, as defined in the ISMS policies and procedures, including but not limited to: Successful data retention and back policies System monitoring Endpoint security management and reporting Within reasonable notice, being available to complete out-of-hours activities to deliver IT support, as previously defined, and where to do so during regular working hours would impact the business. This includes system maintenance, system patching and project-related tasks. Profile A successful IT Systems Engineer should have a strong knowledge and experience of: Linux/Unix Operating Systems (RedHat, SUSE and Oracle) Installation and low level configuration Server Administration Management of Printer Queues Scripting / CRON / Batch Jobs System Patching and Updates Application Installation Storage Management User account administration Security and ComplianceWindows Server Operating Systems (Server 2008, 2012, 2016, 2019) Installation Administration PowerShell scripting User account management System Updates and Housekeeping Security and Compliance Job Offer A competitive salary ranging up to £60,000 per year. A supportive and innovative work environment, including free Onsite parking and Onsite gym Opportunities for professional growth and development. Generous holiday leave. Other benefits to be confirmed upon job offer.

Are you an IT Service Desk, IT Helpdesk or 1st Line IT Support Engineer looking for your next career move? Are you a customer centric individual who loves problem solving and ensuring that all end user computing is achieving maximum uptime? We are looking for 2 individuals to join the team at present. If you are keen to join a friendly, collaborative and highly knowledgeable IT Support team that will allow you to upskill and progress to new heights, please read on Role: 1st Line IT Support Engineer aka IT Service Desk Engineer, IT Support Engineer, IT Service Desk Analyst, 2nd Line Support Engineer, 1st Line Support Engineer, Desktop Support Location: Head office is in Retford - commutable from Sheffield, Lincoln, Nottingham, Doncaster, Mansfield , Chesterfield Salary: £23k - £25k base salary + fantastic benefits What you will bring to the table: You will be joining a highly knowledgeable team of individuals, giving you that opportunity to work with a variety of technologies and increase your skill set. Whilst we are keen for you to learn on the job, it would be great if you had previous experience in a similar 1st Line or IT Service Desk role. We understand that all companies use different technologies and are therefore not expecting you to tick all the boxes but experience with any of the following would be great. Experience of working with Servers, Telephony systems, Network technologies (WAN, LAN, Wi-Fi), operating systems, office software & applications. Please note, for one of the roles we are happy to bring someone more junior in who is looking to kick start their career in IT. If you like what you see CLICK APPLY and send through a copy of a CV.

The Role: Are you a skilled IT professional looking for an exciting opportunity to provide exceptional support and contribute to the success of our organisation? Join our team as a 1st Line IT Infrastructure Engineer and be a part of our dynamic and growing company.As a 1st Line IT Infrastructure Engineer, you will provide onsite and remote support across all elements of our technology and infrastructure estate, including: EUC Hardware & Logistics Telephony (Mobile/PBX/VOiP/Audio & Video Conferencing/Contact Centre/Unified Comms) Managed Print Services Networks (WAN/LAN/WiFi) Security Tooling Identity Access Management Email, Storage & Domain Management Cloud Services Supporting the management and maintenance of well performing and cost-effective technology, applications, and infrastructure solutions; identifying and resolving any outages or performance issues both internally and externally. Assisting in the provisioning, logistics, distribution, auditing, maintenance, and overall asset management of all PIB Group hardware.Supporting IT migrations, site relocations, integration projects and continuous improvement activity as part of PIB Group integration programmes of work and/or the wider IT integration programme of work. Responsibilities: Interface between internal end users, external suppliers, and the IT help desk and responsible for building and maintaining strong working relationships and processes. Ensure all service and support requests are routed through the correct channels. Delivery of assigned tasks and escalations from our internal teams and the IT help desk. Provisioning, maintenance, and de-provisioning of all End User Device (EUD) access, including any necessary setup and/or troubleshooting support. Preparing, packing, and shipping all IT equipment and managing the inward returns, repairs and compliance processes. Ensure all migration, relocation and integration activity is performed to a high standard, maintaining pro-active engagement and communication with all key stakeholders. Work independently and within the team to ensure all tasks are delivered to a high degree of accuracy and cost efficiency. Support the effective delivery, high performance and high availability of the Group systems and services. Ensure correct auditing, monitoring, and reporting is in place for all relevant services. Delivery of robust and efficient demand and stock control processes. Delivery of the SML equipment process, ensuring alignment to defined group policies and organising logistics. Ensuring all agreed SLAs are met, both internally and externally, and ensuring any breaches are escalated and managed appropriately. Experience: Demonstrable experience within a busy IT support environment. Extensive knowledge of computer hardware systems. Familiarity with general OS systems and Office Software. Technical Support / Problem Solving Incident Management Microsoft, Android and iOS systems and technology Working within a matrixed team Proactive problem solver and independent thinker. Can prioritise and manage a demanding and agile workload. Excellent communication and stakeholder management capability Attention to detail Ability to think laterally Commercial acumen Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-

Our client is a Multi-channel Media company, which uses cutting edge technology coupled with a vibrant workforce to provide tailored solutions to clients across the globe. They are seeking a Field Engineer to join their Digital Screens team, to provide daily support operations ranging from 1st line support, onsite fault investigation / resolution to new installations The role requires a solid background in providing technical support and services within the IT/ AV industry. Experience of digital signage systems would be advantageous. You will also from time to time help with technical installation of solutions and documentation of systems for handover to support. As a Digital Systems Specialist you will build strong relationships with the rest of the Technology and Service teams as well as the business as a whole and will hold direct relationships and responsibilities for some of the best-known companies in the world. This is a full-time role of a salary of circa £30,000 DOE. The role will be predominantly based in the Mansfield office. However, due to the nature of the role, you will also be required to travel to other regions to assist in works and/ or respond to assigned faults. Additionally, this role requires flexible working hours and there may be occasional nights away. This is a key position and carries with it the company reputation with clients and within the industry. The role: Remote and On-Site Client support Provide advanced 2nd to 3rd line support to the Screens Support Centre (SSC) Onsite investigation and fault resolution Onsite proactive and reactive maintenance Ownership of Client issues from receipt to resolution and closure Actively contribute ideas to improve client experience Assist 3rd party installation teams with commissioning of Digital Displays and other technical issues Technical Specification & Vendor Management Build relationships with suppliers and vendors to ensure seamless support Identify and Specify AV and IT equipment for internal and client use. The successful candidate: Excellent verbal and written communication skills Competent IT knowledge Extensive on-site installation experience Experience and working knowledge of display / AV and computer hardware and software Experience of Zuper / Zendesk as a CMS is an advantage Experience of helpdesk support 1st-3rd line Onsite service engineer experience The ability to work using your own initiative as well as working within a team Excellent people skills and customer service ethic Flexible Honest Friendly Problem solving Organisational skills Punctuality The ability to multitask Ability to make decisions under pressure and deal with complaints Full driving license conduct behaviour and attitude in an appropriate and professional manner Desired qualifications/ accreditations: ITIL CompTia A+ and Network+ CSCS Emergency First Aid Working at Height IPAF CITB Health & Safety awareness NICEIC Safe Contractor Approved PASMA Manual Handling If you would like to further your career within a growing and supportive business, this is an ideal role. For a confidential chat please get in touch. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.