261 jobs found

Superb IT Support Role With Fast-Track Cloud Progression Cardiff, South Wales (full time on-site initially) £30k £33k + Bonus + 25 Days Holiday + Training Plan Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out! Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients but you won t stay as 1st / 2nd Line Service Desk Engineers for long. You ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You ll be mentored, trained, and guided into Cloud roles this is the springboard. What you ll do: Be the first port of call for customer IT issues (hardware, software, Microsoft 365). Help manage user accounts in Microsoft 365 & Azure Entra. Support with basic Azure queries you ll learn the rest on the job. Get involved in daily checks, ticketing, troubleshooting, and more. What we re looking for: 1st Line support experience (or similar IT role). You must already be able to show a genuine interest in Cloud tech you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study Good communication and problem-solving skills. What you ll get: Fast-track Cloud career progression with a personal training plan. Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions) £28k £31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols. This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required). If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!

Service Desk Analyst - 30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. The ideal candidate will have extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Requirements: Strong knowledge of Microsoft based operating systems. Networking Experience (LAN, WAN, Wi-Fi) desirable. Experience troubleshooting Microsoft Office. Remote Access tools such as TeamViewer. Good understanding of PC hardware and software set-up and configuration Knowledge of HP Printers. Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential. How to Apply : If you are interested in hearing more about this service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn INDGH

IT and AV Support Technician Department Digital, Data & Technology Group Salary Starting from £26,707, rising to £30,378 Closing date Sunday 30 November 2025 This is a great opportunity for you to develop your IT and Audio Visual (AV) career. If you have a background in or a passion for technology, we'd love to hear from you. You'd be joining our small, experienced standard support team in either a 1st or 2nd line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise. About the role Working in IT and Audio Visual Support: You will work with the team to provide an outstanding IT and AV service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remotely as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focussed university. As part of our supportive team of 21 1st and 2nd line analysts, you will be supporting administrative, teaching, and learning activities across the university. Your key activities will include: - Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, operating systems, and software. - Investigating and providing basic hardware and audio visual repairs. - Assisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed. - Helping to develop our knowledge base and self-help guides. - Work on projects/small works as required and as staff resource allows. About you You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have: - Great customer service skills with the ability to communicate with a wide range of people. - Either through study, personal interest or work, you will understand one or multiple operating systems e.g., Windows, MacOS, mobile platforms and / or Audio Visual equipment. - Experience using a variety of common Office software. - Ideally have some experience of basic hardware repairs. - Be self-motivated. - Be able to work alone, in a team or with your peers. - Have excellent interpersonal skills. - Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively. Further information This role is offered on a full time (36.5 hours per week) permanent basis. For an informal discussion about this role, please contact Sherilyn Elmes, Principal Service Manager (Standard Support) or Felipe Vergara, IT & AV Support Engineer (Team Lead), however, please ensure that you submit your application through the University website by uploading your CV. We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader, and an autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you: We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer: - Free counselling services through Health Assured - Cycle to work scheme - Electric vehicle salary sacrifice scheme - Staff discount at Team Bath gym - Staff discounts on postgraduate tuition fees - Staff discount on language courses - Generous employer contributory pension schemes - Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance - A wide range of personal and professional development opportunities including Apprenticeships, online learning and more - Free entry to the Holburne Museum in Bath - Local discounts and more - A family-friendly workplace - An excellent reward package that recognises the talents of our diverse workforce - Relocation allowance - Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses Find out more about our benefits on our website and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us on X and other platforms. Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage. JBRP1_UKTJ

Service Desk Analyst Remote/Liverpool (on site once a week) 150 per day (Inside IR35) 6 months + A Service Desk Analyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint

1st Line IT Support Analyst 3 Month contract Full time hours, Mon - Fri .00 Per Day (dependant upton experience) - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1st Line Support Analyst to work at our client's impressive HQ site in the West Midlands. This is a very customer focused role, with primary responsibility for 1st line support for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. The role will involve: Provision of 1st line support for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Basic troubleshooting for hardware, software, login problems, and connectivity issues Ownership of tickets VPN connections Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of support documentation Liaison with suppliers, service groups and customers to ensure that agreed service levels are met Skills/Experience: Strong experience in a 1st line IT service desk/helpdesk role Experience in a busy telephone based customer services environment Strong Computer literacy in Microsoft products ServiceNow experience Professional and polite telephone manner Demonstrable analytical and problem-solving skills If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

1st Line Support Analyst up to £28,000 per annum Bromley, Kent Permanent Full Time We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning users Building and configuring desktops/laptops Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment Monitoring and checking system logs Ensuring anti-virus/anti-spam is current and kept up to date on all devices Assisting and participating in project work Ensuring prioritisation of daily workload Assisting with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/ 1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices - Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance Experience of Incident and problem management from initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti - preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with 45 minutes lunch break. You will also be required to work an out of hours shift on a 1 week in 3 rota basis. This will be to You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. assist in the systems maintenance tasks that cannot be performed during normal working hours. What we offer you: Basic salary up to £28,000 per annum. Bonus up to 7% dependant on your performance and company performance. Contributory Pension Plan (Company matches up to 5%). 25 days plus bank holidays. Life Assurance. 4x times pensionable earnings. Season Ticket Loan Employee Support Scheme Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.

AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid role (after probation) and covering a shift pattern between 7am and 7pm. The office is based in Central Bristol with easy access to Temple Meads and the Bus Station. In order to be considered for this role the following experience is required: Previous experience in a Service Desk/Tech Support role/1st, 2nd Line Strong Customer Service skills Technical support experience gained in a Microsoft environment Windows 10/1, MS Azure, Active Directory Microsoft Office suite/365 and Microsoft Exchange16/Exchange Online Microsoft Teams (messaging & VOIP) Document Management Systems Mobile Device Support Good benefits, training and career progression are offered together with a competitive basic salary plus bonus. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Join one of the UK's largest electrical wholesalers as we reimagine our technology for the digital age. We're modernising our legacy systems and building new platforms powered by AWS and AI - and we need creative minds to help us shape the future! What You'll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham. You'd be joining us at an exciting time where we are actively maturing our processes, introducing new technology and adopting a much more end user focused experience. The IT Service Desk are the face of IT with responsibility for raising, triaging and managing Incident, Service Request and Procurement tickets, as well as providing 1st Line support on a wide range of systems, applications and devices across UK, Ireland, Spain and Netherlands. As an IT Service Desk Team Lead, you will manage a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through data analysis and training. The ideal candidate will have a keen eye for identifying areas for automation and use of AI to reduce burden on Service Desk, whilst delivering value back to the end-user community. What You'll Bring: Excellent Team Management and Leadership Qualities with experience managing, coaching and supporting IT service desk staff Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Develop team skills and implement targeted training to strengthen technical expertise and cross-team collaboration. Uphold policy and security compliance, act as technical escalation point, and collaborate with the Incident Manager during major incidents and CAB activities. Our Hiring Process: Intro call with our Talent Team - 30 mins 1st stage interview with Hiring Managers (Microsoft Teams) - 60 mins 2nd stage interview with Senior Leadership & Hiring Managers (Onsite - Durham) - 60 mins The role will be based in our award-winning IT and Marketing office, based on the outskirts of Durham found here. Hybrid working patterns are in place, with the nature of the role there will be an expectation of being in the office 3 days per week . Business travel may be required from time to time as part of this role. About Us: Founded in 1951 in Kenilworth, UK, City Electrical Factors (CEF) has grown into a world-leading electrical wholesale and manufacturing business with over 400 branches across the UK and a strong presence in the USA, Canada, Spain and Australia. Our IT and digital teams are driving the next chapter of our journey Re-engineering legacy systems, adopting modern cloud technologies and exploring AI to deliver faster, smarter and more connected customer experiences. Our teams are distributed across the UK, USA, Canada, Spain and Australia. Our culture is collaborative, forward-thinking and people-focused - where your ideas and contributions genuinely matter. Our Mission: City is a world leading electrical wholesale and manufacturing business providing electrical products to the industry. We in IT are delivering value to our business and our customers with the implementation of packaged software and bespoke engineering for the digital age using AWS serverless technology. We need talented and creative people across all areas to join us in rearchitecting our forward thinking business over the next few years and beyond as we evolve. Ready to Apply? If you're excited by technology, value collaboration and want to make a genuine impact, we'd love to hear from you. Click Apply to get started!

Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial

Service Desk Support Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial

IT Support Field Engineer Borehamwood, Hertfordshire, LondonField/Office Based covering West End London and Greater London About us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What's in it for you? - Salary of up to £39,000 per annum DOE- Private Healthcare- 20 days' holiday + Bank HolidaysIf you're a talented IT professional with experience of installing and maintaining Windows Servers, network firewalls and first-class communication skills, this is an unmissable opportunity to join our successful company.We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential.That's why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel.So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your day to day As an IT Support Field Engineer, you'll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need.This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there's never a dull day!These small and medium sized businesses come from as many different business sectors as you can imagine and have anything from one to over one hundred employees.Working alongside a highly skilled and like-minded team, you'll form bonds with those in different areas of the business and gain valuable experience with our leading company.You will have one to two appointments per day which will be scheduled in advance. What are we looking for? You must have experience in some of the following areas:- Microsoft Desktop (10/11) Operating Systems- Apple Mac Operating Systems- Administration of Microsoft Active Directory- Administration of Windows Server Operating system- Administration of Microsoft Exchange 2013, 2016 and/or 2019- Administration of Office 365 (Exchange, OneDrive, SharePoint Online)- Knowledge of Microsoft Azure- Knowledge of AWS (Amazon Web Services)- Virtual Technology (VMware vSphere, Hyper-V)- Networking (SonicWALL Firewalls, Cisco Switches and/or HP Switches)- Experience in supporting and/or installing Wi-Fi- Experience of any Point of Sale (POS) systems in a retail environmentSo, if you're ready to take on this exciting role as an IT Support Field Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.

IT Support Analyst Location: Edinburgh (Hybrid after onboarding) Salary: 32,000 - 38,000 + Benefits Working Pattern: Initial: 5 days per week on-site After onboarding: Hybrid (3 days office / 2 days home) Travel: Occasional travel to Dundee (approximately every 2 weeks) About the Role We're looking for an IT Support Analyst to join our Edinburgh team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity. Key Responsibilities Deliver 1st and 2nd line support for desktops, laptops, mobile devices, and core business applications. Support Microsoft 365 , Active Directory , and other enterprise systems. Assist with user onboarding , device deployment, and system configuration. Maintain network connectivity , security, and backup solutions. Participate in IT projects, including system upgrades and security improvements . Provide clear communication and excellent customer service to staff at all levels. What We're Looking For Strong troubleshooting skills for Windows OS (Windows 10/11) . Proficiency in Microsoft 365 and Azure Active Directory . Knowledge of networking ( DNS, DHCP, IP routing ) and cyber security principles. Ability to support 200+ user environments onsite and remotely. Excellent communication and documentation skills. Nice to Have (but flexible to train the right person): Lab experience MSP background Backups experience Hyper-V O365 Cyber Essentials ISO27001 In return: Generous holiday entitlement and enhanced pension contributions. Health cash plan, cycle-to-work scheme, retail discounts, and free on-site parking. Access to wellbeing services, virtual GP, and emotional support. Career development opportunities, training, and mentoring. Should the above sound like you please send a copy of your latest CV or call for a confidential discussion. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term progression into areas like systems administration, implementation or IT projects. You'll be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels Location: This role is based in Bradford, 5 days a week to begin with, reducing to hybrid after the first 3 months. Salary: Up to £40k depending on experience. If this sounds like the right opportunity for you, please apply - we have interview slots available! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Troubleshoot and resolve issues related to Windows 10/11, Microsoft Office, printers, and basic hardware. Manage user accounts and permissions using Active Directory. Escalate complex incidents to 2nd/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office 365 and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car

1st Line IT Support Analyst 3 Month contract Full time hours, Mon - Fri 160.00 Per Day - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1st Line Support Analyst to work at our client's impressive HQ site in Warwickshire. You will be required to be on client site for the first 1 - 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. This is a very customer focused role, with primary responsibility for 1st line support for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. The role will involve: Provision of 1st line support for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Ownership of tickets Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of support documentation Liaison with suppliers, service groups and customers to ensure that agreed service levels are met Skills/Experience: Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role Professional and polite telephone manner Demonstrable analytical and problem-solving skills Computer literacy in Microsoft products ServiceNow experience desirable If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Service Desk Analyst - VIP Support 30K to 32K London - 5 days onsite A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine passion and high energy for IT infrastructure and technology within a corporate environment. The main focus of this role is to provide expert-level IT support and ensure efficient service management within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software, and network issues. You'll ensure the team's Service Desk runs with maximum efficiency, consistently meeting key service goals. This senior role requires you to mentor junior staff, maintain our knowledge base, and drive continuous process improvement initiatives to reduce recurring problems. The successful candidate should have the following skills Prior experience of providing VIP level support Service desk experience 1st / 2nd line support experience Jira Service Desk ITSM Process Knowledge / Escalation management experience Central London 5 days a week onsite 30,000 to 32,000 If you are a junior to mid level IT Support Analyst with a background in VIP support then this might be the perfect opportunity for you. If interested please send your CV to (url removed) Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

This a great opportunity for a passionate IT support engineer to join a well-established client based in Southampton. The successful IT Support Engineer should have 1 year of experience working in IT Support environments, with the ability to work both individually and as part of a team. The role will involve troubleshooting, supporting, and maintaining the internal IT equipment within the business (including travel to different sites). The successful candidate will be joining a growing company in their IT support team, with excellent opportunities to develop their skillset. 1stLine IT support - Southampton - Up to 28,000 What they can offer you: A generous salary of up to 28k Pension Scheme Full career support and ongoing training Plus many more Essential: Minimum of 1 year's experience in a similar role. Fluent in written and spoken English. Full, clean driving license. In-depth knowledge of hardware and software Up-to-date knowledge of the latest IT and software trends Windows Server 2012+ Management Advanced Group Policy Management Active Directory, Sites and Services, DNS Management Desirable: MCP or MCSE qualifications desirable but not essential or qualified to degree level or equivalent in an IT discipline Office 365 Support Experience Azure virtual server support IT Support Helpdesk Software - Service Desk Plus or other software Experience of supporting Apple and Android products Mitel telephone support experience Some experience of PowerShell and writing scripts If you are an experienced 1st Line Support Analyst / IT Service Desk Analyst apply now or contact Chris Lynes at Spectrum IT Recruitment Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

2nd Line Support Location: Farnham (4 days onsite per week) Salary: 33k - 37k Role Profile Key Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows 10/11, Windows Server Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Active Directory (user management, group policies, permissions) Azure AD and Intune (device and identity management) Support and maintain end-user devices (laptops, desktops, mobile devices, peripherals). Perform administration and troubleshooting of core infrastructure services (DNS, DHCP, file/print services, VPN). Collaborate with 3rd line engineers or vendors where required, ensuring timely resolution and clear escalation. Monitor and manage service desk queues, ensuring SLAs and KPIs are met. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/ NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/ Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding D365 BC/ Dynamics NAV Troubleshooting system performance issues/ minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level Strong analytical skills, with the ability to understand issues and troubleshoot effectively Broad modular understanding - ideally including finance, supply chain OR manufacturing Excellent communication skills written and verbal, comfortable in user facing environment Benefits A competitive base salary up to 34,000 (experience dependant) The opportunity to support a host of amazing D365 BC/ NAV customer projects within a like minded team Certified Microsoft Dynamics training and professional development openings A wealth of attractive company benefits including healthcare & wellness plan, 25 days holiday Fantastic company culture, including company activity days and incentive schemes Interested in a fresh challenge in D365 BC/ NAV support? Apply now! To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on (phone number removed) or send your current CV to (url removed).