414 jobs found

IT Support - Job Opportunity Location: Flintshire, CH7 - Onsite roleSalary: Up to £32k plus benefitsOur client is looking for an experienced IT Support specialist with solid 2nd line experience to work on a range of IT support duties supporting users across multiple sites. IT Support skills mix and background - O365 AD and Azure AD Intune Veeam backups and replication Diagnosing and resolving hardware, software and Network issues 1st / 2nd with some 3rd line expertise Managing tickets Setting up new users Supporting iPhone / iPad IT Support role responsibilities - Supporting IT users Configure and install new software and hardware Being involved in IT projects Create and manage user accounts Manage asset inventory and documentation The ideal candidate for this opportunity will have experience working in a 2nd line IT Support role and be able to drive and have access to a car as there will be a small amount of travel to other sites as required.If you'd like to discuss this role in more detail, please contact Vicky Heard to discuss on or email

Fantastic opportunity to join an established and skilled IT Support Team who support a large and diverse user base in Purfleet, Essex. Role: Provide local and remote IT support for all network users within the company Maintenance and installation of wireless and fibre infrastructure Maintenance of PCs and associated IT equipment Update all software packages Maintenance of CCTV and Access Control Systems Administration of bespoke IT Systems Install and configure CCTV systems Provide on call assistance if needed (usually remote access) Assist and advise other members of the IT team Work at heights where required You will need: A good work ethic and be a team player Experience of providing 1st and 2nd Line IT support Be able to manage your time and workload Good communication skills Be able to work at heights Have a flexible approach Be able to work to a flexible timetable to meet changing patterns of work or emergencies To be willing to undertake additional training A driving licence Offered: A competative salary (£40.2k basic to start). Annual salary review Travel expenses if required to work off site Company pension scheme Life Assurance Cover A secure working environment A diverse working environment To be part of a small progressive, professional team dedicated to providing the best support to the employees of the company. Free onsite parking 3 x Death in Service payment to next of kin.

2nd Line Support Engineer Henderson Scott have partnered with a global dynamic company based at their HO near Glasgow. Due to shift working, we offer the flexibility of remote working from anywhere within Scotland, however occasional travel to the office may be required. As a support engineer, you will be the first point of contact for all technical support queries, providing high-quality assistance to end-users across the organisation. You'll be responsible for troubleshooting, resolving issues, and escalating complex cases when necessary. This role requires flexibility as you will be working on a rotating shift pattern that includes mornings, evenings, and nights. The Role: Act as the first point of contact for all IT support queries via phone, email, or ticketing system. Provide first and second-line support by diagnosing and resolving hardware, software, and network issues. Escalate more complex problems to relevant technical teams or third-party providers where appropriate. Monitor and maintain IT systems, ensuring high levels of performance and availability. Assist with user access management, including setting up new user accounts and permissions. Log and track incidents, requests, and changes in the service desk system, ensuring accurate and detailed documentation. Provide remote global support and guidance to end-users, with occasional on-site visits to the Glasgow office when requested. Collaborate with other IT teams to deliver a seamless support experience. Participate in the shift rota to provide 24/7 coverage, including morning, evening, and night shifts on a monthly rotation. Maintain knowledge base and support documentation for both technical and non-technical audiences. About You: Proven experience working in 1st & 2nd line support. Strong knowledge of Windows operating systems, Active Directory, and Office 365. Experience with remote desktop tools and ticketing systems (ServiceNow, Jira etc) Solid understanding of networking fundamentals (e.g., DNS, DHCP, TCP/IP). Excellent troubleshooting and problem-solving skills. Strong communication skills with the ability to explain technical issues to non-technical users from all over the globe. Ability to manage multiple tasks effectively while maintaining attention to detail. Comfortable working independently as well as part of a team. Familiar with ITIL processes and frameworks. Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified: Fundamentals) are desirable. How to Apply Please send your recent updated CV to be considered for this role.

IT Support Engineer We are recruiting for a detail-oriented IT Support Analyst to provide technical assistance to all users within the company through 1st and 2nd line support. You will diagnose and resolve software, hardware, and network issues, ensuring smooth IT operations. You will support employees both remotely and in person, escalating complex problems when necessary. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential. The Role: Troubleshoot and resolve IT issues related to software, hardware, and network systems. Respond to service requests and incidents via ticketing systems, phone, or email. Install, configure, and maintain computer systems and applications. Provide support for user account setup and access issues. Collaborate with other IT teams to escalate and resolve complex technical problems. Document issues, resolutions, and procedures for knowledge sharing. About You: Proven experience in IT support or a similar role. Familiarity with Windows, Azure, AD, Intune, Entra ID etc. Strong understanding of networking fundamentals and troubleshooting. Excellent communication and interpersonal skills. Certification in CompTIA A+, ITIL, or related credentials is a plus. How to Apply: Please send your updated CV directly to be considered for this role.

Role: 1st/2nd Line IT Support Engineer Location: St Albans - Onsite Salary: £40,000 to £45,000 + Bonus + Benefits Working Hours: Monday - Friday - 9am - 5:30pm - 4:00pm finish on the last Friday of each month An established client of ours is seeking a 1st/2nd Line IT Support Engineer to help support the organisations day to day IT operations and be involved in key projects to drive their IT capabilities forward. You will also have training and be able to grow your skills within Data management and reporting to further broaden your skillset. They are a family run business which has been going for over 100 years and have very close knit, collaborative environment for this 1st/2nd Line IT Support Engineer to flourish in. Essential skills for the 1st/2nd Line IT Support Engineer: Mac - manage & maintain Laptops - support Printers - support Active Directory - user administration MS Office - Excel Desirable skills for the 1st/2nd Line IT Support Engineer : MS Access VBA ETL processes, databases, or data management Networking security Master data governance Data cleaning/cleansing Any relevant certifications If you are interested in this rewarding opportunities that will allow you to enhance your IT Support capabilities as well as learn Data management and reporting, then please apply with your most up to date CV.

Six Degrees is a cloud led managed service provider where everyone is welcome. We work as a collaborative technology partner to businesses making a digital transformation and believe in harnessing a truly diverse and inclusive culture. It's a great time to join Six Degrees; we've just secured Microsoft Azure Expert MSP status and our business is growing and work with a strong and loyal client base across the Private and Public Sectors. Our goal is to create a culture where different perspectives and experiences are valued, diversity of thought is encouraged and there is fairness and equality of opportunity for all. The Service Desk Team is a core team within the business, it's the first point of contact for our clients, and is heavily involved in the delivery of timely and effective technical solutions. The main focus of this role is to deliver first class service, advice and technical support to the customers and clients of Six Degrees, through the highest standards of integrity, efficiency, knowledge and co-operation. Six Degrees is not interested in paying lip-service to diversity and inclusion, and just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. • Take proactive responsibility for client communication during major incidents and provide updates as required by Service Management, and Service Desk Leadership. • To ensure throughout your own and overall SD ticket lifecycle, that appropriate communication takes place with client and key stakeholders at all times. • To accurately log and maintain real-time updates for all Service Desk tickets using our Service Management Tool (Service Now). • Act upon events generated by Six Degrees' real-time network monitoring system (LogicMonitor). Where relevant, to ensure these incidents are assigned to the appropriate technical resource. • Monitor progress of tickets, providing the customer/client with feedback and real-time information regarding the progress of the resolution, throughout the lifecycle of the ticket. Experience • Data communications understanding and experience in operational environment equivalent to a 1st line faults desk. • Previous experience working in a SP/ISP/Telco Carrier operational environment. • Firewalls (Palo Alto / Cisco ASA), Juniper/Cisco Routers Switches - troubleshooting and change requests to live customer solutions. • CCNA / JNCIA routing and switching experience. • Exposure to Wifi solutions (Cisco Meraki), LAN switching. %MCEPASTEBIN%

Thank you for your cv we have a second line support role office based near Stonebridge park station Please let me know asap if your interested thank you We are currently looking for a 2nd line support engineer to on-board and assist with both BAU support and project requirements. Looking for a support analyst who has varied technical support experience and has ideally had experience working in small to medium sized environments of approximately 800 users. Keen for candidates who have experience supporting Office365 and preferably O365 migration experience and Azure WVD environments. Please note that this position will be an office-based role but may require site visits to our other sites. Key Responsibilities: Provide comprehensive technical support and troubleshooting assistance for clients via phone, email, or remote desktop tools, specifically for Windows 10 & 11, Mac operating systems, hardware and Mobile devices. Investigate and resolve technical issues reported by staff such as Printing, VOIP etc, ensuring timely resolution to minimize downtime and maintain productivity. Assist in the installation, configuration, and maintenance of computer systems, servers, and network equipment for all sites. Collaborate closely with the 1st Line Support team to escalate and resolve complex issues effectively, ensuring seamless service delivery. Work in synergy with other team members to deliver efficient support services and enhance overall customer service satisfaction. Document all support activities and resolutions in our ticketing system to Maintain and create documentation for IT & Infrastructure, ensuring clarity and accessibility for ongoing support. Stay abreast of new technologies and industry developments to continuously improve support services and apply best practices. Ensure disaster recovery scheduling and processing for clients are maintained daily to safeguard critical data. Perform daily patching of servers, firmware updates, and uphold security compliance requirements to protect our Infrastructure environment. Investigate and deal with 3rd party providers in the event of an interruption to normal service. You will assist in advising IT purchases; ascertaining their requirements, researching suitable hardware or software options, and then seeking their approval to purchase and then install the equipment as required. You will assist in ensuring that all IT devices are suitably meet compliance, data security and matters relating to GDPR / Cyber Essentials. Responsibilities / Essential Skills Minimum of 3 years of experience as a 2nd Line Engineer, providing remote and onsite technical support. Strong troubleshooting skills and a solid understanding of IT systems and infrastructure. Proven experience in supporting Windows and Mac operating systems, with a foundational knowledge of network connectivity and protocols. Familiarity with Active Directory, Office 365, Intune and cloud-based services. Ability to work independently and effectively prioritize tasks in a remote setting. Experience with remote support tools such as TeamViewer, GoToAssist, or Remote Desktop Protocol (RDP). Sound knowledge of networking concepts, including TCP/IP, DHCP, DNS, WAN. Demonstrated understanding of router, switch, and access point configurations and diagnostics. Excellent customer service skills and a proven ability to build strong working relationships. Self-motivated with effective initiative and accountability to maintain the highest standards of support.

An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.

L3 IT Support Engineer Location : Preston Department: Service Delivery Contract type: Permanent Hours: 37.5 Salary: £30,000 - £40,000 dependent on experience We are looking for an enthusiastic, customer focused L3 IT Support Engineer to join our small and friendly team in Preston. You will be working within a fast-paced technical support environment providing technical support for Telappliant' s customers. You will be responsible for expert analysis/troubleshooting, system & network monitoring of all solutions, day to day maintenance and support as required. You will define requirements, solution design, vendor and platform evaluations, and engineering. This position plays a key role with investigating and resolving various hardware, software, and equipment issues and problems, as well as performing service or maintenance for the various equipment and systems that we support. You will be an escalation point for any complex issues and will take full ownership of issues until a resolution has been reached. What's my mission? Working as our Senior IT Support Engineer, we can guarantee that no one day will be the same, you should have previous experience either working within a MSP or providing services to customers across multisite operations. Some of the main duties you will carry out will include: Providing 3rd line support to our varied customer base whilst taking full ownership of issues until a resolution has been reached. Attending local customer sites for the installation of new solutions or to resolve any current issues and supporting remote support to customers across our group. Attending site visits where required to support our end users, this may include some OOH work, for which you will receive additional compensation. Supporting our 1st and 2nd line engineers and helping them develop their knowledge of resolving problems. you will support the Service Delivery Manager with the coordination of tasks, which may include ticket management and deputising in their absence To succeed in this role you will need: A good working knowledge of operating mainly in a Microsoft environment specifically experience with Windows Server 2012/16/19 and up to Windows 11 Operating System. Active Directory/DHCP/DNS/Remote Desktop Services/SharePoint/OneDrive/VPN connections. Knowledge of the Office 365 environment. Have at least 3-years' experience working within an IT based role. Experience in understanding networking principles at a practical level to facilitate troubleshooting and resolution of customer issues. A solid technical background, showcasing the ability to understand and support existing technologies while still maintaining focus on future IT products and solutions. Hands on enthusiastic IT professional who is quick to learn. Must hold full UK driver's license. In addition, it will be beneficial if you have the following Skills and Experience: Microsoft Certifications, or the ability to achieve them in a short time frame. Some knowledge of IT Security and a practical approach to dealing with associated issues including networking, backup solutions and spam/malware filtering. You will need strong customer service skills and an ability to work and develop within a small team environment. Experience of working as part of an IT service delivery team and sound knowledge of problem management and incident management processes. Excellent communication and relationship building skills. Maintain a high standard of work and professionalism. We work hard and we play hard - just a few of our Benefits include: 25 days holiday, plus UK Bank Holidays An additional day off to celebrate your birthday. Life insurance. Group Income Protection. EAP - 24-hour support to help with all of life's challenges. Like us, you will have a passion for continuous development and development opportunities will always be available to you. This is a fantastic opportunity to join a growing company who would offer further training and development opportunities to the right individual. Interested? Please apply with your CV and covering letter and we'll be in touch! If you think you have what it takes to be a part of our team, then please apply now. If you can start immediately this will be an added bonus, but we will wait for the perfect applicant. REF-216478

Infrastructure Engineer Bishop's Stortford - Hybrid Working (3 days onsite) £30,000 - £40,000 + Progression + Bonus + Private Healthcare This is an excellent opportunity for a motivated Infrastructure Engineer to join an established company in a highly varied and technical role. The company is in the process of establishing itself as a leading provider of cloud and on-premises IT solutions in the South East of England. They have a client base in London and various parts of Europe. Due to their growth, they are currently on the lookout for an Infrastructure Engineer with 2nd Line and 3rd Line experience.In this role you will be responsible for managing Windows Server virtual server instances, Active Directory and O365. You will manage LAN networks and where necessary assist with the resolution of 1st and 2nd Line support.The ideal candidate will have proven experience in a similar role and good knowledge of Windows Server, Active Directory, MS 365, Networking (R&S, TCP/IP) and virtualisation (VMware/Hyper-V). Any experience with Cloud technologies and SQL is desirable. This is a fantastic opportunity for a talented Infrastructure Engineer looking for a stable company offering excellent progression opportunities. The Role: Managing Windows Server virtual server instances, Active Directory and O365 Maintain LAN networks Where necessary assist with the resolution of 1st and 2nd Line support roles Hybrid working in Bishop's Stortford - 3 days per week onsite The Person: Proven experience in a similar role Good knowledge of Windows Server, Active Directory, MS 365 Networking (R&S, TCP/IP) and virtualisation (VMware/Hyper-V) Any experience with Cloud technologies and SQL is desirableReference Number: BBBH228996To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment.This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.

IT Support Engineer - £32,000 - Wimborne - Unbelievable Benefits! Role : IT Support Engineer Location : Wimborne Salary : £29,000 - £32,000 + Amazing Training! Interviewing Immediately - Apply Now I have an amazing opportunity to work for a growing business based in Wimborne, you will be exposed to the most up to date technology and working within a team that looks after their staff! The perfect candidate will have experience in Active Directory, Windows Server 2019, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude.Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory/Azure AD/Entra O365 Networking (DNS,DHCP,TCP/IP) VMWare/Hyper-V Routers and Switches Benefits: Pension 25 Days Holiday + Bank Holidays Unrivalled Training Programme Free Parking Discount Package Life Assurance The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at owen comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Location: Princes Risborough, Bucks Salary: £25,000 - £29,000 Contract type: Permanent/ Full time Hours: 8.30am - 5.00pm turn IT on are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our Service Desk team based at our Princes Risborough office. As a 2nd Line Support Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across turn IT on to work to resolve incidents. Responsibilities: • Provide second-line support for schools, deliver outstanding levels of customer service and support.• Liaise across 2nd/3rd line teams.• Support and mentor 1st line team by providing guidance and instruction on resolving technical queries.• Proactive response to ICT emergencies. Skills/Abilities: • Excellent communication skills both written and oral, ability to communicate with both technical and non-technical end users.• Proactive and motivated approach to customer service.• Logical and structured problem-solving skills.• Strong technical troubleshooting skills, able to work collaboratively with third parties to resolve software/hardware issues.• Flexible and adaptable• Friendly and approachable• Excellent team player• Able to work independently and good at planning and organizing own time effectively. Resolve ICT issues such as: • Server failures and system rebuilds• System backup and configuration including cloud and onsite• Management of Windows domain networks, DHCP, DNS, ADFS• Hyper-V configurations and troubleshooting• General issues with client devices - laptops, PCs etc.• Setup, configuration, and maintenance of cloud-based systems including Office 365 and Google Workspace The role is office based but hybrid working will be considered for the right applicant and is offered on a full-time basis. The Service Desk operates between 07:30 and 18:00 hrs. and there is the expectation for the applicant to work a shift within these hours. The successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary between £25,000 - £29,000 negotiable for the right person, benefits include pension scheme, Benefits & Wellbeing Hub including an electric/hybrid car leasing scheme, cycle scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discount vouchers. The Transforming Learning Group turn IT on, School ICT Services and SalamanderSoft, provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. Between the three brands we provide services to over 5,000 schools across England and employ nearly 350 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.'Happy to talk flexible working Your data matters' You may have experience in the following: Support Specialist, IT Support Engineer, Technical Support Analyst, IT Service Desk Analyst, Tier 2 Support Engineer, Second Line IT Support Technician, IT Support Consultant, Helpdesk Support Technician, Systems Support Analyst, and Application Support Specialist. REF-216600

We're in search of a Support team lead to join a well-established Managed Service Provider (MSP) in West Sussex. If you're someone who thrives on assisting clients both locally and internationally, and you're eager to become part of a dynamic service desk team, we want to hear from you. In this role, you will be providing 2nd line support and excellent customer service while supporting the 1st line engineers, to respond to and resolve a wide range of support requests. The ideal candidate will bring strong customer service and communication skills to the table, along with the ability to excel both independently and collaboratively in fast-paced environments. Requirements: - Minimum of 3 years experience in a MSP environment.- Experience leading teams and mentoring more junior engineers.- Experience working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP)- Experience working with network technologies (Firewall, Routers, Wi-Fi)- Experience in Cloud Solutions (Microsoft Office 365, Azure)- Experience in Storage Solutions (NAS, SharePoint)- Experience with RMM Management- Experience with PSA Management- Experience with Document Management Systems Desirables: - Full driving licenseThis position necessitates full-time presence in the office, with a commitment of 5 days per week, alongside occasional client visits. Additionally, there's the opportunity for paid overtime if needed.Please be aware that our client cannot provide sponsorship for this role.

L1 IT Systems Analyst Team LeadFull TimePermanentPortsmouth (5 days per week onsite in office)£30-33K basic + benefitsAre you an experienced IT Systems Team Lead looking for a new challenge?Do you have a background in IT Service desk, ITIL practices and ITSM platforms along with knowledge of Windows or Linux OS and app or database support & team leadership/management experience?Here at ARM we are recruiting for a full time permanent IT Systems Team Lead for a global IT services and consultancy client of ours.Our client:They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.Responsible for: Providing team management to L1 technical system analysts. The TL will help deliver client services by utilisation of autonomic technology to help diagnose and remediate reactive customer requests via multiple channels such as ITSM platform / phone calls / chat and emails and proactive requests via monitoring solutions. Working closely with the wider members of the delivery team in the AI and Data practice will be a key element of the role to help deliver a world class service to the clients in the practice that are from a wide range of areas in the industry.Responsibilities:Team Management: Understand the strategic vision for the delivery of an optimal customer experience by utilising autonomics and up to L1 technology expertise within the team to fulfil proactive and reactive requests, and plan the long-term direction of the team. Provide team leadership, staffing mentorship and governance; produce and manage individual Performance Development Plans and carry out their regular review against individual and team objectives Responsible for the recruitment and line management of the team Identify training requirements, provide mentorship to the team and peers in Bell where needed Support the team with the development of technical skills needed through training courses and shadowing sessions Oversee the shift rota(s) ensuring appropriate level of support is always available Support the development of tools and processes that reduce/remove unnecessary tasks, maximise productivity and ensure SLAs/KPIs are met Ensure that changes to support, or to the tools used to provide support, are communicated effectively to the team Promote a culture of continuous improvement within the team. Ensure that both internal teams within Bell and customers have a positive experience with the team engagement.Service Management & Reporting: Manage the Ticket Quality process and utilise automation to ensure adherence to SLAs/KPIs providing feedback and identifying areas for improvement during 1:1s and team meetings for continuous service improvement and training Provide and utilise metrics to help maintain and improve performance, deliver efficiencies and customer satisfaction Liaise with Service Delivery Managers to ensure the highest level of customer service is being delivered Maintain an ongoing awareness of the customer base and the contractual service support and delivery entitlements Responsible for producing reports (both defined and ad hoc) in timeframes as required by the service Create and update all procedures, work instructions, Knowledge Base articles, technical resolutions & documentation Qualifications: Good verbal and written English communication Previous experience working in a NOC or 1st Line Support environment is desired, though training will be provided where necessary for the right candidate Demonstrable experience of delivering exceptional Customer Service Positive and enthusiastic team player Accurate and logical approach to problem solving Ability to understand and follow documented incident processes Ability to work under pressure to agreed targets in a fast-paced environment Knowledge of Service operations and processes. Self-starter and problem solver who can work independently using your own initiative but also a proactive and dependable team player Professional/flexible approach to work; ensuring punctuality, tidiness and diligence with the aim to provide our customers with the best possible service Disciplined prioritisation, time management & scheduling abilities both for projects and individual tasks Willingness to learn quickly and adaptable as the situation requires Strong attention to detail and accuracy Have the ability to work under pressure in fast-paced environment and ensure agreed targets are met Strong emphasis on delivering an excellent customer experience Ability to learn new skills while following agreed operating procedures Have a logical approach to problem solvingExperience- Working with ITSM platforms. Understanding of IT workflows and ITIL practices Min 1yr experience of leadership and team management and adhering to agreed SLA and KPIs Min 1Yr exposure using and troubleshooting at least L1 technology support in one of more of the following area - Application / Database / Windows or Linux OS / Networks / Firewall / Storage / Backups- Experience working in a Contact Centre desirable with 1st line support Customer service and administrationQualifications- ITIL Certification (Foundation) desirable but not essentialSome of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training coursesPlease contact me directly on - Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

2nd Line IT Support Engineer Welwyn Garden City (Hybrid working) £28,000 - £32,000 DOE A 2nd Line IT Support Engineer with good working knowledge of Office 365, Windows Server and ideally previous MSP experience is required by a well-established IT Managed Services Provider in Welwyn Garden City. Working in a rapidly growing and dynamic team providing top tech support to their SME client base, the role offers an exciting opportunity to work in a rewarding and fast paced environment. Key Skills include: Windows Server administration, Windows 11-10 Operating Systems Strong proficiency with Office 365 suite Active Directory, Group Policy Hardware and software troubleshooting Good experience with virtualisation technologies Exposure to cloud technologies e.g. Azure Good understanding of network protocols e.g. (TCP/IP, DNS/DHCP) Full UK Drivers licence and willingness to travel is essential It would be highly beneficial if the 2nd Line IT Support Engineer had previous MSP experience and relevant certifications e.g. CompTIA A+, and MS/AZ certifications. Roles and responsibilities: Provide 2nd line technical support to clients via telephone, email, remote assistance, and onsite visits. Diagnose and resolve IT issues related to desktops, servers, networks, and peripherals. Escalate unresolved issues to 3rd line support or other appropriate teams while ensuring timely resolution and effective communication with clients. Install, configure, and maintain hardware, software, and network infrastructure components. Participate in project-based work, including system upgrades, migrations, and deployments. Document all support activities, solutions, and configurations accurately and comprehensively. Proactively monitor client systems and infrastructure to identify and address potential issues before they escalate. With this opportunity, you will achieve: Starting salary from £28,000-£32,000 DOE Hybrid working - 2 days with office 28 days annual leave including bank holidays, rising with service Standard hours 9-5:30 Contributory pension scheme Clear progression path Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, IT Support, IT Helpdesk, Cloud, VMware, Azure, AWS,IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Welwyn, Hertford, Hertfordshire, St Albans, Stevenage, Luton, Hemel Hempstead, Hatfield, Ware, Knebworth Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

IT Support Engineer - Permanent - Full Time -Belfast £27,000 to £32,000 DOE REED Technology Belfast are delighted to partner with our client, an industry leader in retail, who due to continued growth and expansion are seeking to recruit a Permanent IT Support Engineer to join their team. Working in a fast-paced commercial environment, this is a great opportunity for a motivated and professional 1st and 2nd line support technician, with a 'hands -on' approach, providing IT services across our multi-site company, including our Head Offices, 20+ retail branches across the UK and Ireland, and other projects within the Group. Responsibilities: First point of contact, via email, telephone calls and in person, providing a high standard of 1st and 2nd line IT support Responding to and dealing with tickets and phone calls raised to the helpdesk in a timely manner Take ownership of IT issues and tasks and see them through to completion Remotely connect and assist employees with IT related queries, maintaining communication until resolved Set up new users' accounts and profiles, and deal with password issues Prioritise and manage open cases Installation and configuration of IT hardware and software Assist in the build and deployment of desktops and laptops Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision Providing secure access to the network for remote users Testing of hardware and software releases and upgrades Assist manager in implementing IT policy, procedure, documentation, and best practice guides Flexibility is required to work out of hours and weekends to deal with IT emergencies and ensure continuity of IT service including during peak periods and bank holidays. Essential criteria: 3rd level qualification in Information Technology, Computer Science or related field 2 years' relevant IT support experience providing 1st and 2nd Line / Systems Admin / Helpdesk / Desktop support role Track record of providing support of PCs, laptops, printers etc for a large business application (for example, Retail, Hospitality, Finance) in a complex organisation Strong technical experience of IT Systems, hardware, software and networking principles with the ability to diagnose and troubleshoot technical issues Experience with retail software, with a good understanding of how it works and experience setting it up (EPOS, Ecommerce, SAGE, CCTV and Audio systems etc) Experience in Microsoft Operating systems, Windows 10, Windows 11, Server , Active Directory and Microsoft 365/Azure Solutions, SQL Competency in Office 365 administration - as a user, but also admin setup etc Understanding of networking (DNS / routing / VPN) Experience of data backup systems Experience of managing telephony systems, IP telephony, cloud-based systems, and mobile management Ability to be hands on, preparing for IT set up in store refits, for example, wiring plugs, pulling through cables, putting up shelves etc Ability to meet deadlines and respond positively to pressure Motivated, pro-active, enthusiastic and friendly disposition Willing and able to travel including overnights and weekends to meet operational need Hold a current, full clean driving licence and access to a vechicle If you meet the above criteria and would like to apply please contact Niall Lennon for an initial and confidential discussion.