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Medaille Trust Home-Based Physiotherapy Services, London, UK

REMOTE NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS. This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS. THE CLOSING DATE FOR THIS ROLE IS 01/05/26 AT 10AM About the job We are looking for a Senior IT and Network Technician to lead the technical administration and security of our digital workplace. In the role you will: • Bridge the gap between our cloud environment (Microsoft 365/Intune) and our physical infrastructure (Ubiquiti Networking). • Ensure our staff can work securely from any location while protecting sensitive beneficiary data through robust Conditional Access and VLAN segmentation. • Act as the 1st line support escalation point for complex technical issues. • Travel across sites to set up DSE workstations and assist with IT sessions. What we are looking for: • A Microsoft 365 Specialist, with proven experience managing a Microsoft 365 tenant with a focus on security and compliance. • An Intune Expert, with a deep understanding of MDM/MAM, configuration profiles, and packaging applications. • A Networking Professional with solid experience with Ubiquiti UniFi hardware and software. • Proven experience of DNS, DHCP, VLAN tagging, and firewall rule logic. • Experience implementing "Least Privilege" access and Cyber Essentials standards. Interested? For full details and how to apply please visit https://www.Medaille-trust.org.uk/vacancies If you have any queries, please contact HR on recruitment@medaille-trust.org.uk Closing Date: Friday, 1 May 2026 at 10:00am Interview date: Friday, 8 May 2026 This role is a subject to satisfactory Disclosure & Barring Service checks. The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential. Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged. Candidates are asked to complete their own application form without assistance from other external sources such as ChatGPT. Where there is reasonable belief that external support is evident, we regret that application forms will not be accepted for shortlisting. About Us About Us Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK. We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

27/03/2026

Full time

REMOTE NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS. This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS. THE CLOSING DATE FOR THIS ROLE IS 01/05/26 AT 10AM About the job We are looking for a Senior IT and Network Technician to lead the technical administration and security of our digital workplace. In the role you will: • Bridge the gap between our cloud environment (Microsoft 365/Intune) and our physical infrastructure (Ubiquiti Networking). • Ensure our staff can work securely from any location while protecting sensitive beneficiary data through robust Conditional Access and VLAN segmentation. • Act as the 1st line support escalation point for complex technical issues. • Travel across sites to set up DSE workstations and assist with IT sessions. What we are looking for: • A Microsoft 365 Specialist, with proven experience managing a Microsoft 365 tenant with a focus on security and compliance. • An Intune Expert, with a deep understanding of MDM/MAM, configuration profiles, and packaging applications. • A Networking Professional with solid experience with Ubiquiti UniFi hardware and software. • Proven experience of DNS, DHCP, VLAN tagging, and firewall rule logic. • Experience implementing "Least Privilege" access and Cyber Essentials standards. Interested? For full details and how to apply please visit https://www.Medaille-trust.org.uk/vacancies If you have any queries, please contact HR on recruitment@medaille-trust.org.uk Closing Date: Friday, 1 May 2026 at 10:00am Interview date: Friday, 8 May 2026 This role is a subject to satisfactory Disclosure & Barring Service checks. The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential. Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged. Candidates are asked to complete their own application form without assistance from other external sources such as ChatGPT. Where there is reasonable belief that external support is evident, we regret that application forms will not be accepted for shortlisting. About Us About Us Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK. We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

Public Cloud 2nd Line Engineer

Node4 United Kingdom

Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams. You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations. This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts. What you’ll be doing Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests Owning incidents from investigation through to resolution, keeping customers informed throughout Providing advanced troubleshooting across Microsoft Azure, including: Virtual Machines Azure Storage, Backup and Recovery Azure Monitor, Log Analytics and alerting Azure Active Directory and RBAC Supporting Microsoft 365 services, including: Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios) SharePoint Online and OneDrive for Business Microsoft Teams (calling, meetings, integrations and client issues) Microsoft 365 security and compliance features (where applicable) Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence Supporting planned changes, maintenance and service improvement activities Creating and maintaining technical documentation, knowledge base articles and known error records Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience Providing on‑site support when required What will you bring? 2–3 years’ experience supporting Microsoft technologies in a production environment Strong hands‑on experience with Microsoft Azure Strong experience supporting Microsoft 365 workloads Experience supporting hybrid environments (on‑premises integrated with Azure and M365) Working knowledge of ITIL‑aligned support environments Excellent customer service skills with the ability to manage multiple priorities Strong troubleshooting, analytical and problem‑solving capability Clear written and verbal communication skills, including technical documentation Ability to achieve and maintain NPPV3 with SC clearance Desirable: Valid UK driving licence and access to a car Microsoft certifications such as AZ‑900 and AZ‑104 Experience supporting large or complex tenant environments What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

09/03/2026

Full time

Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams. You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations. This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts. What you’ll be doing Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests Owning incidents from investigation through to resolution, keeping customers informed throughout Providing advanced troubleshooting across Microsoft Azure, including: Virtual Machines Azure Storage, Backup and Recovery Azure Monitor, Log Analytics and alerting Azure Active Directory and RBAC Supporting Microsoft 365 services, including: Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios) SharePoint Online and OneDrive for Business Microsoft Teams (calling, meetings, integrations and client issues) Microsoft 365 security and compliance features (where applicable) Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence Supporting planned changes, maintenance and service improvement activities Creating and maintaining technical documentation, knowledge base articles and known error records Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience Providing on‑site support when required What will you bring? 2–3 years’ experience supporting Microsoft technologies in a production environment Strong hands‑on experience with Microsoft Azure Strong experience supporting Microsoft 365 workloads Experience supporting hybrid environments (on‑premises integrated with Azure and M365) Working knowledge of ITIL‑aligned support environments Excellent customer service skills with the ability to manage multiple priorities Strong troubleshooting, analytical and problem‑solving capability Clear written and verbal communication skills, including technical documentation Ability to achieve and maintain NPPV3 with SC clearance Desirable: Valid UK driving licence and access to a car Microsoft certifications such as AZ‑900 and AZ‑104 Experience supporting large or complex tenant environments What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Application Support Analyst

MCS Group City, Belfast

Application Support AnalystHolywood, Northern IrelandFull-Time Permanent£30,000 - £50,000 DOEThis opportunity is open to candidates ranging from junior-level professionals with strong potential through to experienced support specialists looking to work across modern technologies, digital transformation projects, and enterprise client environments.The RoleMy client is looking for individuals with experience in either, or both, of the following areas:Technical Application Support - supporting Microsoft Power Platform solutions and business applications1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer supportYou'll work across a range of client projects within public sector and regulated environments, supporting critical systems and collaborating closely with technical delivery teams.This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities.Key ResponsibilitiesService Desk & User SupportAct as the first point of contact for support queries via phone, email, and ticketing systemsLog, prioritise, and manage incidents and service requestsProvide first-line troubleshooting and issue resolutionEscalate complex issues to technical and development teams where appropriateKeep users updated throughout the support process and ensure SLA adherenceTechnical Application SupportSupport and troubleshoot business applications, including Microsoft Power Platform solutionsAssist with user administration, environment monitoring, and routine maintenance tasksSupport deployments, testing, and release activitiesWork with internal teams and third-party vendors to resolve technical issuesIdentify recurring issues and contribute to continuous improvement initiativesDocumentation & CollaborationMaintain accurate records and support documentation using tools such as Jira, Confluence, and Azure DevOpsAssist with reporting on service performance and ticket trendsBuild strong relationships with clients, stakeholders, and technical teamsAbout YouEssentialExperience in IT support, service desk, or application support rolesStrong troubleshooting and analytical skillsExcellent communication and customer service skillsExperience using ticketing or workload management toolsAbility to work effectively under pressure and manage competing prioritiesA proactive, customer-focused mindsetDesirableExperience supporting Microsoft Power Platform solutions (Power Apps, Power Automate, Dataverse, Power BI)Familiarity with Microsoft 365 and Azure / Entra IDExposure to APIs, integrations, or web servicesUnderstanding of ITIL principlesExperience within public sector, healthcare, or regulated environmentsRelevant certifications such as ITIL, PL-900, PL-200, or CompTIAWhat's on OfferSalary ranging from £30,000 - £50,000 depending on experienceExposure to large-scale digital transformation projectsStrong opportunities for learning, certification, and career progressionSupportive and collaborative team cultureVaried and interesting technical work across multiple client environmentsThis role is based full-time from my client's offices in Holywood, with flexibility available for occasional personal commitments where needed. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.

12/05/2026

Full time

Application Support AnalystHolywood, Northern IrelandFull-Time Permanent£30,000 - £50,000 DOEThis opportunity is open to candidates ranging from junior-level professionals with strong potential through to experienced support specialists looking to work across modern technologies, digital transformation projects, and enterprise client environments.The RoleMy client is looking for individuals with experience in either, or both, of the following areas:Technical Application Support - supporting Microsoft Power Platform solutions and business applications1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer supportYou'll work across a range of client projects within public sector and regulated environments, supporting critical systems and collaborating closely with technical delivery teams.This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities.Key ResponsibilitiesService Desk & User SupportAct as the first point of contact for support queries via phone, email, and ticketing systemsLog, prioritise, and manage incidents and service requestsProvide first-line troubleshooting and issue resolutionEscalate complex issues to technical and development teams where appropriateKeep users updated throughout the support process and ensure SLA adherenceTechnical Application SupportSupport and troubleshoot business applications, including Microsoft Power Platform solutionsAssist with user administration, environment monitoring, and routine maintenance tasksSupport deployments, testing, and release activitiesWork with internal teams and third-party vendors to resolve technical issuesIdentify recurring issues and contribute to continuous improvement initiativesDocumentation & CollaborationMaintain accurate records and support documentation using tools such as Jira, Confluence, and Azure DevOpsAssist with reporting on service performance and ticket trendsBuild strong relationships with clients, stakeholders, and technical teamsAbout YouEssentialExperience in IT support, service desk, or application support rolesStrong troubleshooting and analytical skillsExcellent communication and customer service skillsExperience using ticketing or workload management toolsAbility to work effectively under pressure and manage competing prioritiesA proactive, customer-focused mindsetDesirableExperience supporting Microsoft Power Platform solutions (Power Apps, Power Automate, Dataverse, Power BI)Familiarity with Microsoft 365 and Azure / Entra IDExposure to APIs, integrations, or web servicesUnderstanding of ITIL principlesExperience within public sector, healthcare, or regulated environmentsRelevant certifications such as ITIL, PL-900, PL-200, or CompTIAWhat's on OfferSalary ranging from £30,000 - £50,000 depending on experienceExposure to large-scale digital transformation projectsStrong opportunities for learning, certification, and career progressionSupportive and collaborative team cultureVaried and interesting technical work across multiple client environmentsThis role is based full-time from my client's offices in Holywood, with flexibility available for occasional personal commitments where needed. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.

IT Technician

Euro-Projects Recruitment Ltd City, Swindon

IT Support Engineer Salary: Up to 40,000 Location: Leicester (site-based with some travel) We are recruiting for an IT Support Engineer to join a growing UK business supporting users across multiple sites. This is a hands-on, varied role covering day-to-day IT support as well as involvement in upgrades, rollouts and general improvements across the business. It would suit someone who enjoys problem solving and being on-site rather than working purely on a service desk. The role: Provide 1st and 2nd line IT support to internal users Troubleshoot hardware, software and basic network issues Set up and configure laptops, desktops and user accounts Support Microsoft 365, Active Directory and core systems Assist with IT projects, upgrades and system improvements Support multiple sites (occasional travel required) Requirements: Experience in an IT Support, IT Technician or Service Desk role Good knowledge of Microsoft environments (Windows, Office 365, Active Directory) Comfortable in a hands-on, site-based role Able to manage and prioritise support requests effectively Desirable: Experience in a multi-site environment Exposure to networking, servers or virtualisation Experience with device builds, imaging or rollouts The opportunity: Stable business with ongoing investment Broad, varied role with exposure to different technologies Opportunity to get involved in projects as well as BAU support Supportive team environment

12/05/2026

Full time

IT Support Engineer Salary: Up to 40,000 Location: Leicester (site-based with some travel) We are recruiting for an IT Support Engineer to join a growing UK business supporting users across multiple sites. This is a hands-on, varied role covering day-to-day IT support as well as involvement in upgrades, rollouts and general improvements across the business. It would suit someone who enjoys problem solving and being on-site rather than working purely on a service desk. The role: Provide 1st and 2nd line IT support to internal users Troubleshoot hardware, software and basic network issues Set up and configure laptops, desktops and user accounts Support Microsoft 365, Active Directory and core systems Assist with IT projects, upgrades and system improvements Support multiple sites (occasional travel required) Requirements: Experience in an IT Support, IT Technician or Service Desk role Good knowledge of Microsoft environments (Windows, Office 365, Active Directory) Comfortable in a hands-on, site-based role Able to manage and prioritise support requests effectively Desirable: Experience in a multi-site environment Exposure to networking, servers or virtualisation Experience with device builds, imaging or rollouts The opportunity: Stable business with ongoing investment Broad, varied role with exposure to different technologies Opportunity to get involved in projects as well as BAU support Supportive team environment

IT Specialist

Major Talent East Kilbride, Lanarkshire

IT Specialist - 1st/2nd Line Support East Kilbride, Glasgow On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in East Kilbride we would love to hear from you. Apply today! INDSR

12/05/2026

Full time

IT Specialist - 1st/2nd Line Support East Kilbride, Glasgow On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in East Kilbride we would love to hear from you. Apply today! INDSR

Test Planner

Futura Design Coventry, Warwickshire

Our OEM Client based in Whitley, Coventry, is searching for a Test Planner to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £27.03 per hour Duties: As a Test Planner, you will manage test submissions from a diverse set of customer teams, with the opportunity of supporting a range of test facilities. In doing so, you will be incorporating the validation of Powertrain systems, from base calibration through to certification and legislative compliance. The main activity for the role is supporting the Lead Test Planner and to coordinate the preparation and management of the fixed facilities. The systems under test are to enable customer test activity across a number of internal and external facilities. This will include ownership of project kick off, development of robust plans, co-ordination with our rig design team, reporting, governance and control of work and team activity. Our mission is to deliver world class facilities. The role requires you to adhere to and develop processes where required, and to develop future plans to provide the quality, capability and capacity required, in a safe environment, within agreed timelines. You will need a keen eye for detail and support continuous improvement to increase test efficiency and product quality. You will also need to review data appropriately to ensure a positive outcome for audits, Produce and maintain accurate delivery plans and liaise with key stakeholders to keep them informed. Responsibilities: Review build plans and generate baseline test plan to form a package of work. Develop credible test plans with Design Verification leads. Daily management of project planning status and tools (Wrike, JIRA.) Estimate budget requirements for each test phase / fiscal year. Develop a facility plan to deliver each package of work, maintaining a 12month rolling view. Gather technical details which will inform facility choice. Technically review engineering statement of work for all tests. Technically review quotations for external work. Own the delivery plan for each 'test/suite of tests. Cascade work requirements to system design and test kit teams. KPI Reporting on Test Planning performance and quality (e.g.: process time / errors rate / synthetic timing adherence. KPI Reporting on Test Delivery performance and quality (e.g.: on time / right first time. Supporting our Transformation Objective. Process Development & Reviews & Continuous Improvement. To support activities that result in a positive outcome from audits, e.g. IATF TS16949, OHSAS18001, ISO 14001. Undertake any other work as directed by their line manager in connection with their job as may be requested. Essential Skills Required: Project planning, management and control experience. Able to work independently and achieve the full benefits of collective effort from a wider team. Clear and confident communications. Ability to maintain focus under pressure. Proactive attitude and willingness to learn new systems and processes. Ability to accurately and concisely present complex ideas or project issues to a diverse audience. Customer-first attitude with a passion for continuous improvement. Willingness to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style. Computer literate, including Microsoft Office competency to produce plans, presentations, graphs, and processes. Desirable Skills Requested: Technical expertise and experience of automotive test facility and vehicle electrification component testing. Experienced or trained in Agile methodologies, Six Sigma, Black Belt and Green Belt Training and certification. Educated to Degree level in a Planning, Systems, Mechanical, Electrical/Electronic or related field. Knowledge of Python, SQL or other API to support digital transformation. Experience of working in an Agile environment. Education Required: Undergraduate Degree in an Applicable Field or NVQ / Apprenticeship in an applicable field with transferable experience.

12/05/2026

Contractor

Our OEM Client based in Whitley, Coventry, is searching for a Test Planner to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £27.03 per hour Duties: As a Test Planner, you will manage test submissions from a diverse set of customer teams, with the opportunity of supporting a range of test facilities. In doing so, you will be incorporating the validation of Powertrain systems, from base calibration through to certification and legislative compliance. The main activity for the role is supporting the Lead Test Planner and to coordinate the preparation and management of the fixed facilities. The systems under test are to enable customer test activity across a number of internal and external facilities. This will include ownership of project kick off, development of robust plans, co-ordination with our rig design team, reporting, governance and control of work and team activity. Our mission is to deliver world class facilities. The role requires you to adhere to and develop processes where required, and to develop future plans to provide the quality, capability and capacity required, in a safe environment, within agreed timelines. You will need a keen eye for detail and support continuous improvement to increase test efficiency and product quality. You will also need to review data appropriately to ensure a positive outcome for audits, Produce and maintain accurate delivery plans and liaise with key stakeholders to keep them informed. Responsibilities: Review build plans and generate baseline test plan to form a package of work. Develop credible test plans with Design Verification leads. Daily management of project planning status and tools (Wrike, JIRA.) Estimate budget requirements for each test phase / fiscal year. Develop a facility plan to deliver each package of work, maintaining a 12month rolling view. Gather technical details which will inform facility choice. Technically review engineering statement of work for all tests. Technically review quotations for external work. Own the delivery plan for each 'test/suite of tests. Cascade work requirements to system design and test kit teams. KPI Reporting on Test Planning performance and quality (e.g.: process time / errors rate / synthetic timing adherence. KPI Reporting on Test Delivery performance and quality (e.g.: on time / right first time. Supporting our Transformation Objective. Process Development & Reviews & Continuous Improvement. To support activities that result in a positive outcome from audits, e.g. IATF TS16949, OHSAS18001, ISO 14001. Undertake any other work as directed by their line manager in connection with their job as may be requested. Essential Skills Required: Project planning, management and control experience. Able to work independently and achieve the full benefits of collective effort from a wider team. Clear and confident communications. Ability to maintain focus under pressure. Proactive attitude and willingness to learn new systems and processes. Ability to accurately and concisely present complex ideas or project issues to a diverse audience. Customer-first attitude with a passion for continuous improvement. Willingness to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style. Computer literate, including Microsoft Office competency to produce plans, presentations, graphs, and processes. Desirable Skills Requested: Technical expertise and experience of automotive test facility and vehicle electrification component testing. Experienced or trained in Agile methodologies, Six Sigma, Black Belt and Green Belt Training and certification. Educated to Degree level in a Planning, Systems, Mechanical, Electrical/Electronic or related field. Knowledge of Python, SQL or other API to support digital transformation. Experience of working in an Agile environment. Education Required: Undergraduate Degree in an Applicable Field or NVQ / Apprenticeship in an applicable field with transferable experience.

IT Apprentice

Oaklands Catholic School Waterlooville, Hampshire

Job Title: IT Apprentice Location: Waterlooville, Hampshire Salary: 16,000 - 18,000 per annum FTE Job Type: Apprenticheship, Full time, 52 weeks per year Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.00am to 15.30pm (unpaid lunch break of 30 mins each day) The Governors are seeking to appoint a motivated and enthusiastic IT Apprentice to join our IT team. This role is ideal for someone passionate about technology, eager to learn, and looking to begin a career in IT support, networking, and systems administration. The successful candidate will work alongside experienced IT professionals, gaining hands on experience while completing a recognised IT qualification. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. The principal responsibilities of the IT Apprentice are: IT Support & Troubleshooting: Provide first-line technical support to staff and students Diagnose and resolve hardware, software, and network issues Log, update, and monitor support tickets using the IT service helpdesk system Set up new user accounts and manage access permissions under supervision Device & Equipment Management: Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals Help manage asset inventories of IT equipment Perform routine maintenance, including software updates and hardware checks Network & Systems Support: Support the team with basic network monitoring and troubleshooting Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365) Follow IT security procedures and help identify potential risks Technical Projects: Work on IT improvement projects such as device rollouts, software deployments, and system upgrades Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment Routine maintenance of IT equipment, AV equipment (projector filters and lamps) Other Key aspects of the role involve: Marketing & Communications Support Infrastructure & Systems Maintenance Learning & Development Other Responsibilities About you: Essential: 4 GCSEs (or equivalent) 5-9 and above (including Maths and English) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Some knowledge of Windows 11 Systems Some knowledge of Microsoft O365 packages (Outlook, Word, Powerpoint etc.) Demonstrate the ability to think logically and take a methodical approach to problem solving Demonstrate the ability to organise work-load, prioritising and scheduling tasks Displays commitment to the protection and safeguarding of children and young people Excellent communication skills A real interest and enthusiasm for working with technology A desire to progress within the IT industry Confidence Strong commitment to team-working and partnership The ability to commit to complete a long period of study (a Level 3 apprenticeship will typically take 18 months to complete) The following would be desirable: Knowledge of wider IT systems and software Familiarity with basic Networking Basic knowledge on Powershell Experience on building/imaging computers Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Additional Information: Please note all staff will be required to complete and obtain a clear Enhanced DBS and 3 pieces of original ID for this process must be produced. All applicants for this position must evidence Right to Work. Closing Date: Sunday 26th April 2026 5pm Interviews: Week commencing 27th April 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Apprentice, ICT Apprentice, Apprentice, IT Junior, ICT Junior, Junior IT, Junior ICT, IT Service Desk, IT Technician, IT Support Advisor, IT Support, 1st Line Support, 2nd Line IT Support, IT Desktop Support Technician, MS Office, will also be considered for this role.

12/05/2026

Contractor

Job Title: IT Apprentice Location: Waterlooville, Hampshire Salary: 16,000 - 18,000 per annum FTE Job Type: Apprenticheship, Full time, 52 weeks per year Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.00am to 15.30pm (unpaid lunch break of 30 mins each day) The Governors are seeking to appoint a motivated and enthusiastic IT Apprentice to join our IT team. This role is ideal for someone passionate about technology, eager to learn, and looking to begin a career in IT support, networking, and systems administration. The successful candidate will work alongside experienced IT professionals, gaining hands on experience while completing a recognised IT qualification. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. The principal responsibilities of the IT Apprentice are: IT Support & Troubleshooting: Provide first-line technical support to staff and students Diagnose and resolve hardware, software, and network issues Log, update, and monitor support tickets using the IT service helpdesk system Set up new user accounts and manage access permissions under supervision Device & Equipment Management: Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals Help manage asset inventories of IT equipment Perform routine maintenance, including software updates and hardware checks Network & Systems Support: Support the team with basic network monitoring and troubleshooting Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365) Follow IT security procedures and help identify potential risks Technical Projects: Work on IT improvement projects such as device rollouts, software deployments, and system upgrades Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment Routine maintenance of IT equipment, AV equipment (projector filters and lamps) Other Key aspects of the role involve: Marketing & Communications Support Infrastructure & Systems Maintenance Learning & Development Other Responsibilities About you: Essential: 4 GCSEs (or equivalent) 5-9 and above (including Maths and English) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Some knowledge of Windows 11 Systems Some knowledge of Microsoft O365 packages (Outlook, Word, Powerpoint etc.) Demonstrate the ability to think logically and take a methodical approach to problem solving Demonstrate the ability to organise work-load, prioritising and scheduling tasks Displays commitment to the protection and safeguarding of children and young people Excellent communication skills A real interest and enthusiasm for working with technology A desire to progress within the IT industry Confidence Strong commitment to team-working and partnership The ability to commit to complete a long period of study (a Level 3 apprenticeship will typically take 18 months to complete) The following would be desirable: Knowledge of wider IT systems and software Familiarity with basic Networking Basic knowledge on Powershell Experience on building/imaging computers Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Additional Information: Please note all staff will be required to complete and obtain a clear Enhanced DBS and 3 pieces of original ID for this process must be produced. All applicants for this position must evidence Right to Work. Closing Date: Sunday 26th April 2026 5pm Interviews: Week commencing 27th April 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Apprentice, ICT Apprentice, Apprentice, IT Junior, ICT Junior, Junior IT, Junior ICT, IT Service Desk, IT Technician, IT Support Advisor, IT Support, 1st Line Support, 2nd Line IT Support, IT Desktop Support Technician, MS Office, will also be considered for this role.

1st Line IT Support Technician - Hull

Principal IT Hull, Yorkshire

1st Line IT Support Technician - 27,000 per annum - Hull Principal IT are supporting a growing technology and AV solutions provider delivering IT support, managed services and audio visual solutions to customers across the UK. Due to continued growth, they are looking to appoint an IT Support Technician to join their support team based in Hull. The Role This is an excellent opportunity for someone with previous IT support experience who is looking to develop their career within a fast-paced technical environment. The successful candidate will provide first-line technical support to both internal users and external customers, supporting a range of IT systems, devices, and cloud-based services. The role will involve responding to support requests, troubleshooting technical issues, maintaining IT equipment, and assisting with day-to-day service desk operations. There will also be opportunities to gain exposure to AV technologies and customer project work. Key Responsibilities: Provide first line technical support for internal and customer systems. Monitor and respond to incidents and service requests through the customer support service desk (Freshdesk), email and telephone. Diagnose, troubleshoot, and resolve hardware, software, networking and AV system issues in a timely manner. Assist in the maintenance of office IT infrastructure, including networks, endpoints, and cloud services. Support cybersecurity measures by following company policies and assisting with compliance tasks (e.g. Cyber Essentials, GDPR requirements). Carry out routine system checks, updates, and preventative maintenance activities for customer installations. Assist with the deployment, configuration, and testing of AV and IT equipment for projects. Maintain accurate records of support activities, asset inventories, and system configurations. Requirements Previous experience within an IT support or service desk role Good understanding of Windows operating systems and Microsoft 365 Basic networking knowledge Strong troubleshooting and communication skills Ability to manage multiple support requests effectively Full UK driving licence preferred Desirable Skills Experience using ticketing systems such as Freshdesk Exposure to AV technologies Knowledge of Azure or cloud-based services CompTIA A+, Network+, or similar certifications The Package: If successful our client is offering a salary of 27,000 per annum, favourable holiday allowance, ongoing development and training plus many more. How to Apply : If you are interested in hearing more about this 1st Line IT support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

11/05/2026

Full time

1st Line IT Support Technician - 27,000 per annum - Hull Principal IT are supporting a growing technology and AV solutions provider delivering IT support, managed services and audio visual solutions to customers across the UK. Due to continued growth, they are looking to appoint an IT Support Technician to join their support team based in Hull. The Role This is an excellent opportunity for someone with previous IT support experience who is looking to develop their career within a fast-paced technical environment. The successful candidate will provide first-line technical support to both internal users and external customers, supporting a range of IT systems, devices, and cloud-based services. The role will involve responding to support requests, troubleshooting technical issues, maintaining IT equipment, and assisting with day-to-day service desk operations. There will also be opportunities to gain exposure to AV technologies and customer project work. Key Responsibilities: Provide first line technical support for internal and customer systems. Monitor and respond to incidents and service requests through the customer support service desk (Freshdesk), email and telephone. Diagnose, troubleshoot, and resolve hardware, software, networking and AV system issues in a timely manner. Assist in the maintenance of office IT infrastructure, including networks, endpoints, and cloud services. Support cybersecurity measures by following company policies and assisting with compliance tasks (e.g. Cyber Essentials, GDPR requirements). Carry out routine system checks, updates, and preventative maintenance activities for customer installations. Assist with the deployment, configuration, and testing of AV and IT equipment for projects. Maintain accurate records of support activities, asset inventories, and system configurations. Requirements Previous experience within an IT support or service desk role Good understanding of Windows operating systems and Microsoft 365 Basic networking knowledge Strong troubleshooting and communication skills Ability to manage multiple support requests effectively Full UK driving licence preferred Desirable Skills Experience using ticketing systems such as Freshdesk Exposure to AV technologies Knowledge of Azure or cloud-based services CompTIA A+, Network+, or similar certifications The Package: If successful our client is offering a salary of 27,000 per annum, favourable holiday allowance, ongoing development and training plus many more. How to Apply : If you are interested in hearing more about this 1st Line IT support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

AV Installation Engineer - Hull

Principal IT Hull, Yorkshire

AV Installation Engineer - 32,000/ 37,000 per annum - Hull Principal IT are supporting a leading AV and technology solutions provider delivering high-quality audio visual installations and integrated technology solutions across commercial environments throughout the UK and beyond. Due to continued growth, they are looking to recruit an experienced AV Installation Engineer to join their engineering team. Hull-based with frequent travel to customer sites across the UK and occasional overseas travel. The Role The successful candidate will play a key role in leading and delivering professional AV installation projects across a variety of commercial environments. This is a hands-on position responsible for overseeing all aspects of AV installations including cabling, equipment installation, rack building, system configuration, testing, commissioning, and client handover. The role will also involve mentoring junior engineers, maintaining installation quality standards, and acting as a key point of contact on-site. Key Responsibilities: Lead and carry out 1st and 2nd fix AV installations Install, terminate, and test structured cabling systems Mount and configure AV equipment including displays, audio systems, conferencing systems, and control equipment Perform system testing, fault finding, commissioning, and final handovers Read and interpret technical drawings and schematics Work closely with project managers and technical teams to ensure successful project delivery Supervise and mentor junior engineers and apprentices on-site Ensure all works are completed in line with company quality standards and health & safety requirements Maintain accurate installation documentation and records Act as a professional and customer-focused representative on client sites Support remedial works, servicing, and maintenance activities where required Requirements: Extensive experience within commercial AV installations Strong understanding of AV systems, signal flow, and integration Experience with structured cabling, containment, rack building, and commissioning Excellent troubleshooting and problem-solving skills Strong client-facing and communication skills Site Supervisors Safety Training Scheme - SSSTS certification Full UK driving licence Desirable Skills & Certifications: CTS or CTS-I certification Experience leading installation teams on large-scale AV projects Networking knowledge and AV-over-IP experience Formal electrical, electronic, or network engineering qualifications The Package: If successful our client is offering a salary of 32,000 - 37,000 per annum, favourable holiday allowance, ongoing development and training plus many more. How to Apply : If you are interested in hearing more about this AV installation engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

11/05/2026

Full time

AV Installation Engineer - 32,000/ 37,000 per annum - Hull Principal IT are supporting a leading AV and technology solutions provider delivering high-quality audio visual installations and integrated technology solutions across commercial environments throughout the UK and beyond. Due to continued growth, they are looking to recruit an experienced AV Installation Engineer to join their engineering team. Hull-based with frequent travel to customer sites across the UK and occasional overseas travel. The Role The successful candidate will play a key role in leading and delivering professional AV installation projects across a variety of commercial environments. This is a hands-on position responsible for overseeing all aspects of AV installations including cabling, equipment installation, rack building, system configuration, testing, commissioning, and client handover. The role will also involve mentoring junior engineers, maintaining installation quality standards, and acting as a key point of contact on-site. Key Responsibilities: Lead and carry out 1st and 2nd fix AV installations Install, terminate, and test structured cabling systems Mount and configure AV equipment including displays, audio systems, conferencing systems, and control equipment Perform system testing, fault finding, commissioning, and final handovers Read and interpret technical drawings and schematics Work closely with project managers and technical teams to ensure successful project delivery Supervise and mentor junior engineers and apprentices on-site Ensure all works are completed in line with company quality standards and health & safety requirements Maintain accurate installation documentation and records Act as a professional and customer-focused representative on client sites Support remedial works, servicing, and maintenance activities where required Requirements: Extensive experience within commercial AV installations Strong understanding of AV systems, signal flow, and integration Experience with structured cabling, containment, rack building, and commissioning Excellent troubleshooting and problem-solving skills Strong client-facing and communication skills Site Supervisors Safety Training Scheme - SSSTS certification Full UK driving licence Desirable Skills & Certifications: CTS or CTS-I certification Experience leading installation teams on large-scale AV projects Networking knowledge and AV-over-IP experience Formal electrical, electronic, or network engineering qualifications The Package: If successful our client is offering a salary of 32,000 - 37,000 per annum, favourable holiday allowance, ongoing development and training plus many more. How to Apply : If you are interested in hearing more about this AV installation engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

IT Support Engineer

ISL Technology Heckmondwike, Yorkshire

Join a growing Yorkshire MSP where you ll support varied clients, work across Microsoft environments and keep building your technical skills. IT Support Engineer (1st/2nd Line) Heckmondwike, West Yorkshire, WF16 0LS £26,000 to £31,000 per annum, depending on experience Full-time Permanent ISL Technology is looking for a skilled and customer-focused IT Support Engineer to join its growing technical support team. This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You ll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting. Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered. What s on offer £26,000 to £31,000 salary full-time permanent role varied MSP environment exposure to different technologies and client sites supportive, close-knit team technical development opportunities immediate start available, with notice periods accommodated What you ll be doing managing support calls and service tickets resolving 1st and 2nd line IT issues supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11 carrying out routine server and desktop maintenance supporting client projects maintaining service levels and client documentation delivering clear, professional customer service What we re looking for You should ideally have 3 to 4 years experience in IT support , with the confidence to support clients professionally and solve technical issues across varied environments. Essential skills include: Microsoft 365 Active Directory and Group Policy Windows Server and Windows 11 networking fundamentals, including routers and switches strong customer service skills good attention to detail and organisation Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful. Why join ISL Technology? ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. You ll join a close-knit team that values collaboration, technical development and delivering excellent customer service. This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience. Apply now If you re an experienced IT Support Engineer looking for your next role, apply today. Applicants must be eligible to work in the UK. Recruitment agencies need not apply. Alternative job titles may include 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Engineer, Helpdesk Engineer, Desktop Support Engineer, Technical Support Engineer, MSP Support Engineer or IT Technician.

11/05/2026

Full time

Join a growing Yorkshire MSP where you ll support varied clients, work across Microsoft environments and keep building your technical skills. IT Support Engineer (1st/2nd Line) Heckmondwike, West Yorkshire, WF16 0LS £26,000 to £31,000 per annum, depending on experience Full-time Permanent ISL Technology is looking for a skilled and customer-focused IT Support Engineer to join its growing technical support team. This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You ll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting. Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered. What s on offer £26,000 to £31,000 salary full-time permanent role varied MSP environment exposure to different technologies and client sites supportive, close-knit team technical development opportunities immediate start available, with notice periods accommodated What you ll be doing managing support calls and service tickets resolving 1st and 2nd line IT issues supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11 carrying out routine server and desktop maintenance supporting client projects maintaining service levels and client documentation delivering clear, professional customer service What we re looking for You should ideally have 3 to 4 years experience in IT support , with the confidence to support clients professionally and solve technical issues across varied environments. Essential skills include: Microsoft 365 Active Directory and Group Policy Windows Server and Windows 11 networking fundamentals, including routers and switches strong customer service skills good attention to detail and organisation Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful. Why join ISL Technology? ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. You ll join a close-knit team that values collaboration, technical development and delivering excellent customer service. This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience. Apply now If you re an experienced IT Support Engineer looking for your next role, apply today. Applicants must be eligible to work in the UK. Recruitment agencies need not apply. Alternative job titles may include 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Engineer, Helpdesk Engineer, Desktop Support Engineer, Technical Support Engineer, MSP Support Engineer or IT Technician.

IT Technician

Focus Resourcing Theale, Berkshire

IT Technician Immediate Start A leading organisation is seeking an experienced IT Technician to join their Desktop Support team on a temporary basis. This is an urgent requirement, so candidates available for an immediate start are highly encouraged to apply. This role is ideal for an IT professional with strong 1st/2nd line support experience who enjoys troubleshooting, supporting users, and working in a fast-paced technical environment. You will need Strong working knowledge of Microsoft and Mac operating systems for this role. Your role: Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required. Escalate complex issues to third-party providers or the Infrastructure Manager when necessary. Develop strong working relationships with remote sites and end users to improve overall IT support experience. Work closely with operational teams to ensure IT assets are used efficiently and effectively. Maintain and update the IT asset register in line with ISO 27001 compliance requirements. Perform routine support tasks including: Password resets File restoration New user account creation Managing security group access Assist with new starter laptop builds, onboarding, and IT induction training. Maintain and update onboarding documentation and build checklists. Ensure software installations and devices are patched regularly using standard tools. Support the local area network across sites, escalating network issues where required. Maintain knowledge base documentation and FAQs for IT support processes. Provide guidance and orientation to users on operating computer equipment and systems. Manage local IT hardware stock and peripherals. Support delivery of IT project work within agreed deadlines. Assist with maintenance, patching and proactive monitoring of IT services and infrastructure. Support the change management process, raising change requests where required. Assist with maintaining ISO 27001 and ISO 9001 compliance activities. Produce reports on: Service desk performance IT asset status Backup status and performance Essential Experience Working with Active Directory Supporting Office 365 environments Experience with Windows 10 and Windows 11 Experience working within a Service Desk environment managing and escalating calls Creating and maintaining technical documentation Strong organisational skills and attention to detail Excellent written and verbal communication Ability to troubleshoot logically and methodically Ability to work effectively within a team environment Experience providing 1st / 2nd line support in Windows environments Desirable Experience MacOS support Windows Server 2016 / 2019 / 2022 Microsoft Hyper-V Hybrid Azure AD / Entra ID environments Backup technologies PowerShell scripting Experience working in a regulated or ISO-compliant environment If you are an IT Support Technician available immediately and looking for a temporary opportunity with a dynamic IT team, please apply now with your CV.

11/05/2026

Seasonal

IT Technician Immediate Start A leading organisation is seeking an experienced IT Technician to join their Desktop Support team on a temporary basis. This is an urgent requirement, so candidates available for an immediate start are highly encouraged to apply. This role is ideal for an IT professional with strong 1st/2nd line support experience who enjoys troubleshooting, supporting users, and working in a fast-paced technical environment. You will need Strong working knowledge of Microsoft and Mac operating systems for this role. Your role: Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required. Escalate complex issues to third-party providers or the Infrastructure Manager when necessary. Develop strong working relationships with remote sites and end users to improve overall IT support experience. Work closely with operational teams to ensure IT assets are used efficiently and effectively. Maintain and update the IT asset register in line with ISO 27001 compliance requirements. Perform routine support tasks including: Password resets File restoration New user account creation Managing security group access Assist with new starter laptop builds, onboarding, and IT induction training. Maintain and update onboarding documentation and build checklists. Ensure software installations and devices are patched regularly using standard tools. Support the local area network across sites, escalating network issues where required. Maintain knowledge base documentation and FAQs for IT support processes. Provide guidance and orientation to users on operating computer equipment and systems. Manage local IT hardware stock and peripherals. Support delivery of IT project work within agreed deadlines. Assist with maintenance, patching and proactive monitoring of IT services and infrastructure. Support the change management process, raising change requests where required. Assist with maintaining ISO 27001 and ISO 9001 compliance activities. Produce reports on: Service desk performance IT asset status Backup status and performance Essential Experience Working with Active Directory Supporting Office 365 environments Experience with Windows 10 and Windows 11 Experience working within a Service Desk environment managing and escalating calls Creating and maintaining technical documentation Strong organisational skills and attention to detail Excellent written and verbal communication Ability to troubleshoot logically and methodically Ability to work effectively within a team environment Experience providing 1st / 2nd line support in Windows environments Desirable Experience MacOS support Windows Server 2016 / 2019 / 2022 Microsoft Hyper-V Hybrid Azure AD / Entra ID environments Backup technologies PowerShell scripting Experience working in a regulated or ISO-compliant environment If you are an IT Support Technician available immediately and looking for a temporary opportunity with a dynamic IT team, please apply now with your CV.

1st Line Support Engineer

Bechtle UK Hardingstone, Northamptonshire

1st Line Support Engineer (MSP) Up to £28K + Company Benefits Hybrid - Northampton As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team you ll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities User Support and advice: 85% Answer all incoming calls to the Service Desk in a professional, confident, and timely manner Record all Service Request and Incidents within Bechtle s ITSM tool Handling escalated Service Requests, Incidents and where required escalate them to another resolver group Escalate matters in a timely manner if it becomes necessary Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Managed Service Operation Centre Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team Monitor clients IT systems via the monitoring software Ensure that Job sheets are kept up to date and your time is recorded Act as a liaison between customers and technical escalation teams / 3rd parties Personal and Team Development: 10% Undertake ad-hoc projects as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings, or vendor management. Show an outward commitment to actively develop personal knowledge. Develop new documentation and procedures. Train and coach, members of the Managed Service Operation Centre to ensure that their knowledge grows with the role. Comply with Bechtle s standard working practices: 5% Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks. Experience Previous experience in an IT Operational/ Support environment is high desirable Knowledge and experience of various IT systems Experience in the following Bechtle pillars is highly desirable: Networking, Server, Storage, Modern Workplace, Security, Cloud and Document Solutions Experience in setting up and supporting of mobile devices Excellent customer service skills Relevant IT qualifications GCSEs in Maths and English or equivalent What we Offer Hybrid Working (3 days in/2 days out, after probation which is 3 months) £24,000 - £27,000 depending on experience Location close to the centre of Northampton with modern, up to date living space. Culture Social events, Supportive, Fun, Hard working o Perks Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave 25-30 days plus B.H s + optional 2 weeks unpaid. Increases with time spent Progression Plan training & mentor programme.

11/05/2026

Full time

1st Line Support Engineer (MSP) Up to £28K + Company Benefits Hybrid - Northampton As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team you ll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities User Support and advice: 85% Answer all incoming calls to the Service Desk in a professional, confident, and timely manner Record all Service Request and Incidents within Bechtle s ITSM tool Handling escalated Service Requests, Incidents and where required escalate them to another resolver group Escalate matters in a timely manner if it becomes necessary Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Managed Service Operation Centre Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team Monitor clients IT systems via the monitoring software Ensure that Job sheets are kept up to date and your time is recorded Act as a liaison between customers and technical escalation teams / 3rd parties Personal and Team Development: 10% Undertake ad-hoc projects as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings, or vendor management. Show an outward commitment to actively develop personal knowledge. Develop new documentation and procedures. Train and coach, members of the Managed Service Operation Centre to ensure that their knowledge grows with the role. Comply with Bechtle s standard working practices: 5% Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks. Experience Previous experience in an IT Operational/ Support environment is high desirable Knowledge and experience of various IT systems Experience in the following Bechtle pillars is highly desirable: Networking, Server, Storage, Modern Workplace, Security, Cloud and Document Solutions Experience in setting up and supporting of mobile devices Excellent customer service skills Relevant IT qualifications GCSEs in Maths and English or equivalent What we Offer Hybrid Working (3 days in/2 days out, after probation which is 3 months) £24,000 - £27,000 depending on experience Location close to the centre of Northampton with modern, up to date living space. Culture Social events, Supportive, Fun, Hard working o Perks Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave 25-30 days plus B.H s + optional 2 weeks unpaid. Increases with time spent Progression Plan training & mentor programme.

Change Co-ordinator

SURREY COUNTY COUNCIL Reigate, Surrey

The starting salary for this role is 36,873 per annum based on a 36-hour working week. Are you a great communicator and influencer who is comfortable working in a technology environment? Are you familiar with IT Service Management practices? We are looking for a solution-focused and pragmatic Change Co-ordinator in our IT & Digital Service Transition team. Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service option to buy up to 10 days of additional annual leave a generous local government salary related pension up to 5 days of carer's leave and 2 paid volunteering days per year paternity, adoption and dependants leave an Employee Assistance Programme (EAP) to support health and wellbeing learning and development hub with a wealth of resources wellbeing and lifestyle discounts including gym, travel, and shopping a chance to make a real difference to the lives of our residents About the Role IT & Digital is an inclusive and collaborative service that thrives on solving business challenges through innovative thinking and impactful delivery of new and emerging technologies. We are driving ahead with automation projects, business transformation and data insight, among other things - all of which generates changes to Surrey County Council's infrastructure, business applications and end user digital tools. In our team you will learn something new every day and come into contact with lots of different people, services and technologies. You will become the local change expert and 'critical friend' to project managers, technical leads, business stakeholders and suppliers/partners, helping to ensure that IT changes are introduced to our environment safely and without disruption to essential local services. You will do this by: Managing the throughput of change requests, following standardised methods and procedures - such as workflows and process gateways Checking that changes are compliant with standards, for example IT & Digital security, technical and architectural standards Assisting with the smooth transition of Project and large scale work into the business as usual arena Using your interpersonal and influencing skills to promote the services and support our team offers, and working with colleagues to design and implement improvements Exercising attention to detail and proactively learning about the IT environment in which changes are implemented Using your knowledge of Microsoft 365 tools to help you collaborate and communicate effectively. As Change Co-ordinator, you will be part of IT & Digital's Architecture, Transition and PPM Service which plans and assures roadmaps and strategies for IT systems so that when systems are introduced, updated or replaced, the council remains secure and resilient. Working across projects, we support our business through periods of change, ensuring that solutions, delivery and service-readiness adhere to the highest IT standards. This is a fantastic opportunity to take your next step in IT, knowing that you will gain experience across a wide range of council services and projects. When you are ready to progress further still, IT & Digital has many possible follow-on roles, all of them supporting the delivery of excellent services to the residents and visitors of Surrey County Council. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Proven written and oral communication and interpersonal skills with good negotiation and influencing skills. Ability to work collaboratively with internal and external partners/professionals. Ability to understand, meet and exceed customer expectations. Ability to work on your own initiative, with solution focused problem-solving skills. To apply, we request that you submit a CV and you will be asked the following four questions: What is your understanding of how change is governed in local government? How has your role supported this governance in practice? Describe your experience of assessing a proposed change within a local government or public sector environment. How did you determine the level of risk, impact, and urgency of the change? Give an example of how you have supported communication and stakeholder engagement during a significant change. How did you ensure services, users, and partners were appropriately informed and impacts minimised? Describe how you have monitored the outcome of a change after implementation. What measures did you use to determine success, and how were lessons learned captured and applied? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 20/05/2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

11/05/2026

Full time

The starting salary for this role is 36,873 per annum based on a 36-hour working week. Are you a great communicator and influencer who is comfortable working in a technology environment? Are you familiar with IT Service Management practices? We are looking for a solution-focused and pragmatic Change Co-ordinator in our IT & Digital Service Transition team. Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service option to buy up to 10 days of additional annual leave a generous local government salary related pension up to 5 days of carer's leave and 2 paid volunteering days per year paternity, adoption and dependants leave an Employee Assistance Programme (EAP) to support health and wellbeing learning and development hub with a wealth of resources wellbeing and lifestyle discounts including gym, travel, and shopping a chance to make a real difference to the lives of our residents About the Role IT & Digital is an inclusive and collaborative service that thrives on solving business challenges through innovative thinking and impactful delivery of new and emerging technologies. We are driving ahead with automation projects, business transformation and data insight, among other things - all of which generates changes to Surrey County Council's infrastructure, business applications and end user digital tools. In our team you will learn something new every day and come into contact with lots of different people, services and technologies. You will become the local change expert and 'critical friend' to project managers, technical leads, business stakeholders and suppliers/partners, helping to ensure that IT changes are introduced to our environment safely and without disruption to essential local services. You will do this by: Managing the throughput of change requests, following standardised methods and procedures - such as workflows and process gateways Checking that changes are compliant with standards, for example IT & Digital security, technical and architectural standards Assisting with the smooth transition of Project and large scale work into the business as usual arena Using your interpersonal and influencing skills to promote the services and support our team offers, and working with colleagues to design and implement improvements Exercising attention to detail and proactively learning about the IT environment in which changes are implemented Using your knowledge of Microsoft 365 tools to help you collaborate and communicate effectively. As Change Co-ordinator, you will be part of IT & Digital's Architecture, Transition and PPM Service which plans and assures roadmaps and strategies for IT systems so that when systems are introduced, updated or replaced, the council remains secure and resilient. Working across projects, we support our business through periods of change, ensuring that solutions, delivery and service-readiness adhere to the highest IT standards. This is a fantastic opportunity to take your next step in IT, knowing that you will gain experience across a wide range of council services and projects. When you are ready to progress further still, IT & Digital has many possible follow-on roles, all of them supporting the delivery of excellent services to the residents and visitors of Surrey County Council. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Proven written and oral communication and interpersonal skills with good negotiation and influencing skills. Ability to work collaboratively with internal and external partners/professionals. Ability to understand, meet and exceed customer expectations. Ability to work on your own initiative, with solution focused problem-solving skills. To apply, we request that you submit a CV and you will be asked the following four questions: What is your understanding of how change is governed in local government? How has your role supported this governance in practice? Describe your experience of assessing a proposed change within a local government or public sector environment. How did you determine the level of risk, impact, and urgency of the change? Give an example of how you have supported communication and stakeholder engagement during a significant change. How did you ensure services, users, and partners were appropriately informed and impacts minimised? Describe how you have monitored the outcome of a change after implementation. What measures did you use to determine success, and how were lessons learned captured and applied? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 20/05/2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Head of Delivery

Unfold Bristol, Gloucestershire

Head of Delivery Full-Time; Remote We re looking for a talented individual to own the delivery function of the business and help take Unfold into its next stage of growth. You ll shape how we deliver projects, lead our engagements and build strong, lasting relationships with clients. This is a hands-on leadership role where you ll work closely with the studio team to make sure every project runs smoothly and delivers real commercial impact. Your leadership in delivery will free up the MD to focus on bringing in the next phase of growth, making this role a key part of Unfold s wider strategy. If you enjoy leading talented people, working directly with clients and improving how a studio operates, you ll thrive here. About Unfold Unfold is a digital agency specialising in UX design and web development. We combine design thinking with deep technical expertise to build digital products, web apps and websites that bring users closer and take businesses further. We re a small, ambitious team based in Bristol, working with founders, product teams and established brands across the UK. Collaboration, curiosity and integrity sit at the heart of how we work. We care about doing the right thing, solving the right problems and delivering work we re proud of. Role You ll lead the delivery function at Unfold and make sure every project runs smoothly, profitably and with a brilliant client experience. Day to day, you will: Lead and manage the studio team at Unfold. Guide clients through the full project lifecycle with confidence and clarity. Work with clients to shape future roadmaps and grow their accounts. Plan, lead and facilitate client workshops with subject matter experts from the team. Define and write the Statement of Work documents for new projects. Recruit and manage a trusted roster of freelancers when additional capacity is required. Manage project communications, budgets, timelines and scope. Support later-stage new business opportunities as part of the natural handover into the studio team. Measures of Success You ll know you re succeeding when: Studio utilisation is consistently high. Projects are delivered profitably Accounts are growing and retention is strong. Clients consistently report a positive delivery experience. About You You ll thrive in this role if: You re an experienced, Senior Operator who enjoys working in a small, close-knit team. You re naturally curious, always asking questions and improving how things are done. You re confident guiding clients and our team through project delivery, knowing when to push back and when to flex. You re calm under pressure and comfortable juggling multiple projects. You care about delivering quality and building strong, long-term relationships. You have proven experience in delivering digital projects (websites, web apps, apps). Practical Details: Remote (must be able to attend occasional in person client meetings in Bristol and London). £55,000 £60,000 depending on experience. 30 days of holiday per year (including bank holidays) + 3 days off between Christmas and NY. Half days on Fridays throughout August. Two annual team days a summer celebration and Christmas party. MacBook, monitor and all the extras you need to succeed in your role. The deadline for applications is 31st of May 2026. First round interviews will be held in the first two weeks of June. Unfold is an equal-opportunity employer. We strongly favour diversity and inclusion. No agencies, thank you we ve got this one covered.

11/05/2026

Full time

Head of Delivery Full-Time; Remote We re looking for a talented individual to own the delivery function of the business and help take Unfold into its next stage of growth. You ll shape how we deliver projects, lead our engagements and build strong, lasting relationships with clients. This is a hands-on leadership role where you ll work closely with the studio team to make sure every project runs smoothly and delivers real commercial impact. Your leadership in delivery will free up the MD to focus on bringing in the next phase of growth, making this role a key part of Unfold s wider strategy. If you enjoy leading talented people, working directly with clients and improving how a studio operates, you ll thrive here. About Unfold Unfold is a digital agency specialising in UX design and web development. We combine design thinking with deep technical expertise to build digital products, web apps and websites that bring users closer and take businesses further. We re a small, ambitious team based in Bristol, working with founders, product teams and established brands across the UK. Collaboration, curiosity and integrity sit at the heart of how we work. We care about doing the right thing, solving the right problems and delivering work we re proud of. Role You ll lead the delivery function at Unfold and make sure every project runs smoothly, profitably and with a brilliant client experience. Day to day, you will: Lead and manage the studio team at Unfold. Guide clients through the full project lifecycle with confidence and clarity. Work with clients to shape future roadmaps and grow their accounts. Plan, lead and facilitate client workshops with subject matter experts from the team. Define and write the Statement of Work documents for new projects. Recruit and manage a trusted roster of freelancers when additional capacity is required. Manage project communications, budgets, timelines and scope. Support later-stage new business opportunities as part of the natural handover into the studio team. Measures of Success You ll know you re succeeding when: Studio utilisation is consistently high. Projects are delivered profitably Accounts are growing and retention is strong. Clients consistently report a positive delivery experience. About You You ll thrive in this role if: You re an experienced, Senior Operator who enjoys working in a small, close-knit team. You re naturally curious, always asking questions and improving how things are done. You re confident guiding clients and our team through project delivery, knowing when to push back and when to flex. You re calm under pressure and comfortable juggling multiple projects. You care about delivering quality and building strong, long-term relationships. You have proven experience in delivering digital projects (websites, web apps, apps). Practical Details: Remote (must be able to attend occasional in person client meetings in Bristol and London). £55,000 £60,000 depending on experience. 30 days of holiday per year (including bank holidays) + 3 days off between Christmas and NY. Half days on Fridays throughout August. Two annual team days a summer celebration and Christmas party. MacBook, monitor and all the extras you need to succeed in your role. The deadline for applications is 31st of May 2026. First round interviews will be held in the first two weeks of June. Unfold is an equal-opportunity employer. We strongly favour diversity and inclusion. No agencies, thank you we ve got this one covered.

Tech Support Lead

Lucy Walker Recruitment City, Leeds

Our client is looking to recruit a Tech Team Leader to work within the Helpdesk function. This key recruit has overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey, and implementing positive change. This is an excellent opportunity to join a superb customer centric business where you will be valued and given full support within your role. This is a fully office-based role for our client as you will interact daily with various teams and that office presence is vital for team support. This is a great company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assess current processes and make recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support teams to deal with specific challenges whilst also being a key point of contact for customers, to ensure a satisfactory conclusion. Leading, supporting and mentoring your small team to ensure productivity is consistently high. Ensuring exceptional customer service levels are achieved and reporting on these to the Senior Leadership Team. Working collaboratively cross functionally across the business to review and identify coaching and training needs for the teams. You will design QA based coaching and training materials to continually assess and improve customer experience and track outcomes on an ongoing basis. Ensuring any feedback is acted on through coaching Involved with adhoc projects Skills & Experience required: Experience within a similar Tech team leader role is essential You will have leadership or supervisory experience, able to analyse the performance of a team effectively and report on KPI's. Able to analyse performance, assess KPI's and provide training and coaching to support this. You will have excellent communication skills, able to build relationships both with customers and cross functionally across the business. You will have strong decision-making skills, will be tenacious in your approach and proactive. Excellent reporting skills to provide effective performance led reporting. You will ultimately understand what excellent looks like within customer service and 1st line support and will thrive delivering on this to a wider team. Excellent attention to detail and accuracy within all areas of your work. We are looking for Candidates who have the specific experience outlined above and without this, your application will not be considered. This role is available now and we are looking for interested candidates to apply immediately. Call us or send your CV for immediately consideration. If your CV meets the above criteria, we will be in contact. We are unable to reply to every individual application

11/05/2026

Full time

Our client is looking to recruit a Tech Team Leader to work within the Helpdesk function. This key recruit has overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey, and implementing positive change. This is an excellent opportunity to join a superb customer centric business where you will be valued and given full support within your role. This is a fully office-based role for our client as you will interact daily with various teams and that office presence is vital for team support. This is a great company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assess current processes and make recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support teams to deal with specific challenges whilst also being a key point of contact for customers, to ensure a satisfactory conclusion. Leading, supporting and mentoring your small team to ensure productivity is consistently high. Ensuring exceptional customer service levels are achieved and reporting on these to the Senior Leadership Team. Working collaboratively cross functionally across the business to review and identify coaching and training needs for the teams. You will design QA based coaching and training materials to continually assess and improve customer experience and track outcomes on an ongoing basis. Ensuring any feedback is acted on through coaching Involved with adhoc projects Skills & Experience required: Experience within a similar Tech team leader role is essential You will have leadership or supervisory experience, able to analyse the performance of a team effectively and report on KPI's. Able to analyse performance, assess KPI's and provide training and coaching to support this. You will have excellent communication skills, able to build relationships both with customers and cross functionally across the business. You will have strong decision-making skills, will be tenacious in your approach and proactive. Excellent reporting skills to provide effective performance led reporting. You will ultimately understand what excellent looks like within customer service and 1st line support and will thrive delivering on this to a wider team. Excellent attention to detail and accuracy within all areas of your work. We are looking for Candidates who have the specific experience outlined above and without this, your application will not be considered. This role is available now and we are looking for interested candidates to apply immediately. Call us or send your CV for immediately consideration. If your CV meets the above criteria, we will be in contact. We are unable to reply to every individual application

Systems Trainer | £40-£50K

SmartSourcing Ltd Nottingham, Nottinghamshire

Emergency Response System Specialist Mainly home-based but travel to clients sites will be required (Cambridge, Nottingham, Derbyshire, Yorkshire This is a fantastic experience to evolve a new role and make it your own. Due to continued growth, our client is looking for an application support specialist to support our customers and contribute to service excellence as primary point of contact for their client's Emergency Response Solution. This role has a major emphasis on training, train the trainer but also proving 1st line support. You will be the superuser and own the sharing of knowledge to clients/end users. Some of the Key Responsibilities Act as key interface between customers, technical teams, and product team providing Functional Support Incident Management Design and deliver training sessions (remote and on-site) Adapt training content to different user profiles Produce user guides and procedures Analyse and qualify functional incidents Identify root causes and propose appropriate solutions Support users in resolving issues Assist users in configuring the solution to their specific needs Identify recurring issues Propose product and process improvements What You'll Need: Excellent communication and customer-facing skills Strong Training and documentation skills Analytical and structured mindset Autonomous with strong team spirit Organised with good prioritisation skills Curious and interested in technology Experience in a critical operational environment ideally Experience with Emergency Response or operational management systems is a plus SQL knowledge is a plus (or willing to learn) Good knowledge of Windows environments (or willing to learn) What You'll Get: Our clients provides a competitive benefits package, together with the opportunities for professional development and continuous training/development. If you want a role that really makes a difference we'd love to hear from you! SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

11/05/2026

Full time

Emergency Response System Specialist Mainly home-based but travel to clients sites will be required (Cambridge, Nottingham, Derbyshire, Yorkshire This is a fantastic experience to evolve a new role and make it your own. Due to continued growth, our client is looking for an application support specialist to support our customers and contribute to service excellence as primary point of contact for their client's Emergency Response Solution. This role has a major emphasis on training, train the trainer but also proving 1st line support. You will be the superuser and own the sharing of knowledge to clients/end users. Some of the Key Responsibilities Act as key interface between customers, technical teams, and product team providing Functional Support Incident Management Design and deliver training sessions (remote and on-site) Adapt training content to different user profiles Produce user guides and procedures Analyse and qualify functional incidents Identify root causes and propose appropriate solutions Support users in resolving issues Assist users in configuring the solution to their specific needs Identify recurring issues Propose product and process improvements What You'll Need: Excellent communication and customer-facing skills Strong Training and documentation skills Analytical and structured mindset Autonomous with strong team spirit Organised with good prioritisation skills Curious and interested in technology Experience in a critical operational environment ideally Experience with Emergency Response or operational management systems is a plus SQL knowledge is a plus (or willing to learn) Good knowledge of Windows environments (or willing to learn) What You'll Get: Our clients provides a competitive benefits package, together with the opportunities for professional development and continuous training/development. If you want a role that really makes a difference we'd love to hear from you! SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

1st Line Software Support - Middlewich - Hybrid - £26k

Exalto Consulting Middlewich, Cheshire

1st Line Software Support - Middlewich - Hybrid - £26k We are looking for a Permanent 1st Line Software Support Analyst to work for an industry leading software company. The position is 5 days p/w on site in Middlewich, paying £26k + benefits. You will: Provide product support to customers, this could range from payment issues for end users to password resets Comfortable with customer support/service Undergo training on a bespoke product Some understanding of software packages We are looking for applicants with: Customer facing background Strong communication skills This position requires no higher level IT skills. This is an amazing opportunity to join an industry leading company. If this sounds of interest please apply.

11/05/2026

Full time

1st Line Software Support - Middlewich - Hybrid - £26k We are looking for a Permanent 1st Line Software Support Analyst to work for an industry leading software company. The position is 5 days p/w on site in Middlewich, paying £26k + benefits. You will: Provide product support to customers, this could range from payment issues for end users to password resets Comfortable with customer support/service Undergo training on a bespoke product Some understanding of software packages We are looking for applicants with: Customer facing background Strong communication skills This position requires no higher level IT skills. This is an amazing opportunity to join an industry leading company. If this sounds of interest please apply.

Senior Supporter Engagement Manager

Alzheimer's Research UK Cambridge, Cambridgeshire

The Senior Supporter Engagement Manager will lead the strategic development of personalised, data driven supporter experiences that deepen engagement and maximise long term value. This role oversees the design and optimisation of multi channel supporter journeys, with a key focus on the creation and delivery of the email, SMS and What s App communications, as well as our loyalty focused communications such as Cure Magazine, supporter newsletters and seasonal loyalty comm such as Christmas Cards. You ll be a resident expert in marketing personalisation and data automation through martech tools. Acting as the organisation s expert in supporter experience design, the postholder ensures that every interaction from the point that a supporter hits our database to long term stewardship is timely, relevant, and insight led. You will use a mix of influence, coaching and collaboration skills to work across the organisation working closely with Fundraising, Digital, Data, Business Intelligence, Insight, Policy and Campaigning, Volunteering, Info Services and Brand teams to embed a culture of continuous improvement and supporter centric thinking. Most importantly you ll be passionate about giving supporters a fantastic experience so that they stay longer, do more and feel like a valued part of getting to a cure for dementia. Key Responsibilities: Supporter Journey Development & Design Lead the end to end design of supporter journeys working collaboratively across all the organisation,taking an audience led approach in achieving our income, engagement and influence objectives, joining the dots and identifying opportunities for cross sell, upsell and integration of offers throughout a supporter's relationship with us. Oversea the mapping and optimisation of lifecycle journeys, ensuring they are insight driven, segmented, and aligned with organisational goals towards a cure. Responsible for ensuring your teams are expert in our martech, and use testing frameworks (A/B, multivariate), data and performance insights to optimise journeys performance. Lead for automation of journeys within our martech, balancing efficiencies on resource with excellent supporter experiences. Lead for data, compliance and technical troubleshooting. Data Selections & Audience Targeting Responsible for making audience targeting decisions ensuring accurate, timely, and insight led targeting for all fundraising and engagement activity. Working collaboratively with the BI team to ensure the development and application of data modelling and propensity models to predict supporter behaviour models that support tailored communications and efficient campaign delivery. Work closely with Data and Analytics teams to maintain data quality and optimise selection processes, and work with insight and BI to translate performance outputs into actionable recommendations for optimising our supporter journey performance. Ensure robust documentation, governance, and continuous improvement of data targeting and selection workflows Work collaboratively with the digital analytics team to ensure a strong connection between web and paid digital activity to avoid siloes across the stages of a supporter's experience with ARUK. Supporter Loyalty & Stewardship Communications Lead the creation of loyalty focused communications that build long term relationships and increase lifetime value and deliver on our supporter experience principles including communications such as Cure Magazine and E-newsletter. Work collaborative with Senior Supporter Relations Manager to develop stewardship frameworks that recognise and thank supporters at key moments including the coordination of an ARUK approach supporter Christmas and Seasonal greetings. Ensure collaboration within these organisational supporter loyalty communications is effective leading for RACI and levels of approval. Lead for your team adhering to GDPR-aligned audience management and safe data activation. Leadership & Collaboration Manage and develop a multi disciplinary team across your key responsibilities, fostering a culture of audience led, testing, continuous improvement and joined up thinking, planning and delivery. Build strong relationships with key stakeholders across fundraising, digital, brand, data, insight, info services, policy and campaigning, and research teams to ensure alignment and shared priorities. Responsible for keeping up to date on latest thinking, tools and technology for delivering effective Supporter Experiences, working closely with our Salesforce Technical Product Owner. And represent the charity in conferences, networking and influencing within the sector. Knowledge, skills and experience needed: Extensive experience in supporter or customer journey design, CRM driven marketing personalisation and data automation Strong understanding of email marketing and supporter journey platforms and infrastructure, automation tools, and CRM systems. Familiarity of audience targeting segmentation and data selections. Familiarity with propensity modelling, predictive analytics, or working alongside data science teams. Proven ability to lead teams and manage complex, cross functional projects. Strong analytical mindset with the ability to translate insight into action. Excellent communication and stakeholder management skills. Demonstrable experience of leading supporter engagement programmes across multi-channel campaigns and activity. Demonstrable experience of working with external partners, including creative agencies, platform providers, research agencies, print and production houses. Demonstrable budget development and management experience. Deeply supporter centric, with a passion for creating meaningful experiences and supporter communications. Ability to distil complex data into simplified actionable insights that build the programme. Curious, analytical, and comfortable working with data and making driven decision making. Creative thinker who enjoys solving complex problems, particularly solving problems in collaboration with stakeholders. Collaborative, confident, and able to influence at all levels, particularly at a senior level across the organisation. Experience of coaching internal stakeholders, with strong workshop facilitation experience. Committed to continuous learning and innovation. Additional Information: Ways of working: As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary: Circa £56,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 31st May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.

11/05/2026

Full time

The Senior Supporter Engagement Manager will lead the strategic development of personalised, data driven supporter experiences that deepen engagement and maximise long term value. This role oversees the design and optimisation of multi channel supporter journeys, with a key focus on the creation and delivery of the email, SMS and What s App communications, as well as our loyalty focused communications such as Cure Magazine, supporter newsletters and seasonal loyalty comm such as Christmas Cards. You ll be a resident expert in marketing personalisation and data automation through martech tools. Acting as the organisation s expert in supporter experience design, the postholder ensures that every interaction from the point that a supporter hits our database to long term stewardship is timely, relevant, and insight led. You will use a mix of influence, coaching and collaboration skills to work across the organisation working closely with Fundraising, Digital, Data, Business Intelligence, Insight, Policy and Campaigning, Volunteering, Info Services and Brand teams to embed a culture of continuous improvement and supporter centric thinking. Most importantly you ll be passionate about giving supporters a fantastic experience so that they stay longer, do more and feel like a valued part of getting to a cure for dementia. Key Responsibilities: Supporter Journey Development & Design Lead the end to end design of supporter journeys working collaboratively across all the organisation,taking an audience led approach in achieving our income, engagement and influence objectives, joining the dots and identifying opportunities for cross sell, upsell and integration of offers throughout a supporter's relationship with us. Oversea the mapping and optimisation of lifecycle journeys, ensuring they are insight driven, segmented, and aligned with organisational goals towards a cure. Responsible for ensuring your teams are expert in our martech, and use testing frameworks (A/B, multivariate), data and performance insights to optimise journeys performance. Lead for automation of journeys within our martech, balancing efficiencies on resource with excellent supporter experiences. Lead for data, compliance and technical troubleshooting. Data Selections & Audience Targeting Responsible for making audience targeting decisions ensuring accurate, timely, and insight led targeting for all fundraising and engagement activity. Working collaboratively with the BI team to ensure the development and application of data modelling and propensity models to predict supporter behaviour models that support tailored communications and efficient campaign delivery. Work closely with Data and Analytics teams to maintain data quality and optimise selection processes, and work with insight and BI to translate performance outputs into actionable recommendations for optimising our supporter journey performance. Ensure robust documentation, governance, and continuous improvement of data targeting and selection workflows Work collaboratively with the digital analytics team to ensure a strong connection between web and paid digital activity to avoid siloes across the stages of a supporter's experience with ARUK. Supporter Loyalty & Stewardship Communications Lead the creation of loyalty focused communications that build long term relationships and increase lifetime value and deliver on our supporter experience principles including communications such as Cure Magazine and E-newsletter. Work collaborative with Senior Supporter Relations Manager to develop stewardship frameworks that recognise and thank supporters at key moments including the coordination of an ARUK approach supporter Christmas and Seasonal greetings. Ensure collaboration within these organisational supporter loyalty communications is effective leading for RACI and levels of approval. Lead for your team adhering to GDPR-aligned audience management and safe data activation. Leadership & Collaboration Manage and develop a multi disciplinary team across your key responsibilities, fostering a culture of audience led, testing, continuous improvement and joined up thinking, planning and delivery. Build strong relationships with key stakeholders across fundraising, digital, brand, data, insight, info services, policy and campaigning, and research teams to ensure alignment and shared priorities. Responsible for keeping up to date on latest thinking, tools and technology for delivering effective Supporter Experiences, working closely with our Salesforce Technical Product Owner. And represent the charity in conferences, networking and influencing within the sector. Knowledge, skills and experience needed: Extensive experience in supporter or customer journey design, CRM driven marketing personalisation and data automation Strong understanding of email marketing and supporter journey platforms and infrastructure, automation tools, and CRM systems. Familiarity of audience targeting segmentation and data selections. Familiarity with propensity modelling, predictive analytics, or working alongside data science teams. Proven ability to lead teams and manage complex, cross functional projects. Strong analytical mindset with the ability to translate insight into action. Excellent communication and stakeholder management skills. Demonstrable experience of leading supporter engagement programmes across multi-channel campaigns and activity. Demonstrable experience of working with external partners, including creative agencies, platform providers, research agencies, print and production houses. Demonstrable budget development and management experience. Deeply supporter centric, with a passion for creating meaningful experiences and supporter communications. Ability to distil complex data into simplified actionable insights that build the programme. Curious, analytical, and comfortable working with data and making driven decision making. Creative thinker who enjoys solving complex problems, particularly solving problems in collaboration with stakeholders. Collaborative, confident, and able to influence at all levels, particularly at a senior level across the organisation. Experience of coaching internal stakeholders, with strong workshop facilitation experience. Committed to continuous learning and innovation. Additional Information: Ways of working: As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary: Circa £56,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 31st May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.

IT Support Engineer Onsite - Bromley

Rocketscience Bromley, Kent

Overview The Space Rangers team are recruiting a IT Support Engineer to join a London based Game Studio! Location: London, Bromley (on-site) ABOUT THE ROLE: With solid experience in a Help Desk, Service Desk, or IT Support role, the IT Support Engineer at our London-based games studio will provide proactive, hands-on support across the organisation. Reporting to the IT Director, you'll deliver high-quality 1st and 2nd line support to end users, maintain the studio's end-user computing environment, and help keep day-to-day IT operations running smoothly. This is not a generic support role; our teams rely on high-spec hardware, specialist peripherals, and stable, high-performing workstation environments to make games. You'll be supporting a fast-paced game development studio where responsive, reliable IT has a direct impact on productivity. This role is also a strong development opportunity for someone who wants to grow beyond frontline support and broaden their exposure to infrastructure and the wider IT stack used across the studio. What you'll do: Provide high-quality 1st and 2nd line support for IT incidents and service requests. Diagnose and resolve hardware, software, and user issues, escalating where needed. Take ownership of tickets through to resolution within agreed SLAs. Support and maintain the studio's end-user computing environment. Build, configure, deploy, diagnose, and repair workstations, laptops, and peripherals. Work closely with the wider IT team to resolve issues and improve support processes. Monitor ticket trends and suggest improvements to reduce repeat issues and improve first-time fix rates. Help educate users on best practices and reduce avoidable support requests. Produce clear documentation where needed. Develop your knowledge of the wider IT environment, with exposure to infrastructure, core services, and the broader technology stack that supports the studio. Provide offsite support when required, including occasional national and international travel. What you'll need to succeed: 3+ years experience working in a Help Desk, Service Desk, or 1st/2nd line IT support environment. Strong written and verbal communication skills, with the ability to explain technical issues clearly. An approachable, service-focused manner. Strong troubleshooting and fault-finding skills across hardware and software. Self-motivation, adaptability, and a positive, can-do attitude. Experience working independently and as part of a team. A genuine interest in developing your technical knowledge and growing into broader infrastructure and platform technologies over time. Technical skills: Strong knowledge of PC hardware, including high-performance workstations, peripherals, graphics cards, and drivers. Experience building, diagnosing, and repairing desktop hardware. Experience supporting Microsoft Windows environments. Experience supporting Microsoft Office / Microsoft 365 productivity tools. Basic networking knowledge. Familiarity with service desk or ticketing systems. Desirable: Experience supporting game development, creative studios, or other high-performance user environments. Familiarity with the challenges of supporting specialist or performance-sensitive workstation setups. Experience with Active Directory, Entra, or other identity management tools. Experience with service desk software and asset management processes. Experience supporting AV equipment, meeting room systems, and collaboration technology, such as Q-SYS. An interest in games, games technology, or PC hardware. What we can offer: Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including: Enhanced Private Pension Scheme Private Medical Insurance Group Life Assurance Competitive holiday + studio wide closures in summer and winter Gym Membership Allowance Free Eye Tests Free on-site parking Electric Car Scheme Season Ticket Loans

11/05/2026

Full time

Overview The Space Rangers team are recruiting a IT Support Engineer to join a London based Game Studio! Location: London, Bromley (on-site) ABOUT THE ROLE: With solid experience in a Help Desk, Service Desk, or IT Support role, the IT Support Engineer at our London-based games studio will provide proactive, hands-on support across the organisation. Reporting to the IT Director, you'll deliver high-quality 1st and 2nd line support to end users, maintain the studio's end-user computing environment, and help keep day-to-day IT operations running smoothly. This is not a generic support role; our teams rely on high-spec hardware, specialist peripherals, and stable, high-performing workstation environments to make games. You'll be supporting a fast-paced game development studio where responsive, reliable IT has a direct impact on productivity. This role is also a strong development opportunity for someone who wants to grow beyond frontline support and broaden their exposure to infrastructure and the wider IT stack used across the studio. What you'll do: Provide high-quality 1st and 2nd line support for IT incidents and service requests. Diagnose and resolve hardware, software, and user issues, escalating where needed. Take ownership of tickets through to resolution within agreed SLAs. Support and maintain the studio's end-user computing environment. Build, configure, deploy, diagnose, and repair workstations, laptops, and peripherals. Work closely with the wider IT team to resolve issues and improve support processes. Monitor ticket trends and suggest improvements to reduce repeat issues and improve first-time fix rates. Help educate users on best practices and reduce avoidable support requests. Produce clear documentation where needed. Develop your knowledge of the wider IT environment, with exposure to infrastructure, core services, and the broader technology stack that supports the studio. Provide offsite support when required, including occasional national and international travel. What you'll need to succeed: 3+ years experience working in a Help Desk, Service Desk, or 1st/2nd line IT support environment. Strong written and verbal communication skills, with the ability to explain technical issues clearly. An approachable, service-focused manner. Strong troubleshooting and fault-finding skills across hardware and software. Self-motivation, adaptability, and a positive, can-do attitude. Experience working independently and as part of a team. A genuine interest in developing your technical knowledge and growing into broader infrastructure and platform technologies over time. Technical skills: Strong knowledge of PC hardware, including high-performance workstations, peripherals, graphics cards, and drivers. Experience building, diagnosing, and repairing desktop hardware. Experience supporting Microsoft Windows environments. Experience supporting Microsoft Office / Microsoft 365 productivity tools. Basic networking knowledge. Familiarity with service desk or ticketing systems. Desirable: Experience supporting game development, creative studios, or other high-performance user environments. Familiarity with the challenges of supporting specialist or performance-sensitive workstation setups. Experience with Active Directory, Entra, or other identity management tools. Experience with service desk software and asset management processes. Experience supporting AV equipment, meeting room systems, and collaboration technology, such as Q-SYS. An interest in games, games technology, or PC hardware. What we can offer: Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including: Enhanced Private Pension Scheme Private Medical Insurance Group Life Assurance Competitive holiday + studio wide closures in summer and winter Gym Membership Allowance Free Eye Tests Free on-site parking Electric Car Scheme Season Ticket Loans

Service Desk Engineer

OCU Group Preston, Lancashire

Service Desk Engineer Department: OCU Digital Employment Type: Permanent - Full Time Location: Preston Reporting To: James Mayers Description We are looking for an experienced 2nd Line Service Desk Engineer to provide deeper technical support across enterprise IT services, ensuring stability, reliability, and a seamless digital experience for users across the business. This role focuses on resolving complex incidents and service requests escalated from 1st line, supporting end-user devices, applications, identity, and access, while contributing to continuous service improvement and operational excellence. About the job Provide 2nd line technical support for escalated incidents and service requests Investigate, diagnose, and resolve complex issues across devices, applications, and access Manage tickets through the full incident lifecycle in line with SLAs Escalate issues with clear technical analysis and resolution detail Support Microsoft 365, Windows, macOS, endpoint devices, and enterprise applications Support identity and access management (joiners/leavers, MFA, permissions) Contribute to problem management, root cause analysis, and service improvements Maintain high-quality technical documentation and knowledge articles Work closely with 1st line, Engineering teams, and third-party suppliers Skills, Knowledge and Expertise Strong experience in a 2nd line IT support or Service Desk role Strong experience resolving complex technical incidents in enterprise environments Good understanding of ITSM processes (Incident, Problem, Change) Experience using ITSM tools such as ServiceNow or Freshservice Strong troubleshooting skills across Microsoft 365, Windows, macOS, and applications Knowledge of identity and access management processes (MFA, permissions, account issues) Strong communication skills with the ability to support non-technical users High attention to detail and strong documentation skills

11/05/2026

Full time

Service Desk Engineer Department: OCU Digital Employment Type: Permanent - Full Time Location: Preston Reporting To: James Mayers Description We are looking for an experienced 2nd Line Service Desk Engineer to provide deeper technical support across enterprise IT services, ensuring stability, reliability, and a seamless digital experience for users across the business. This role focuses on resolving complex incidents and service requests escalated from 1st line, supporting end-user devices, applications, identity, and access, while contributing to continuous service improvement and operational excellence. About the job Provide 2nd line technical support for escalated incidents and service requests Investigate, diagnose, and resolve complex issues across devices, applications, and access Manage tickets through the full incident lifecycle in line with SLAs Escalate issues with clear technical analysis and resolution detail Support Microsoft 365, Windows, macOS, endpoint devices, and enterprise applications Support identity and access management (joiners/leavers, MFA, permissions) Contribute to problem management, root cause analysis, and service improvements Maintain high-quality technical documentation and knowledge articles Work closely with 1st line, Engineering teams, and third-party suppliers Skills, Knowledge and Expertise Strong experience in a 2nd line IT support or Service Desk role Strong experience resolving complex technical incidents in enterprise environments Good understanding of ITSM processes (Incident, Problem, Change) Experience using ITSM tools such as ServiceNow or Freshservice Strong troubleshooting skills across Microsoft 365, Windows, macOS, and applications Knowledge of identity and access management processes (MFA, permissions, account issues) Strong communication skills with the ability to support non-technical users High attention to detail and strong documentation skills

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