Watmos Community Homes
Walsall, West Midlands. Hybrid Working.
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
12/08/2024
Full time
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Join Our Team as a Service Desk Analyst! Location: Warrington- Hybrid Contract Type: Temp To Perm Hourly Rate: 12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive in a client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role will include: Handling incoming queries and issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service under pressure. Organising and prioritising your workload to meet agreed timescales. What We're Looking For: To excel in this role, you should possess the following skills and experience: Proven experience in a client-facing IT environment. Familiarity with service management systems such as Axios Assyst, ServiceNow, or Zendesk. Awareness of ITIL framework principles. Excellent verbal and written communication skills. Strong interpersonal skills that enable you to build rapport with customers. A methodical, disciplined approach to your work. Ability to work independently while still being a team player. Basic understanding of service level agreements and third-party support agreements. General knowledge of the Microsoft 365 suite. Outstanding customer service and telephone handling skills. Why Join Us? At our company, we believe that our employees are our greatest asset! Here's what you can expect by being part of our team: Supportive Environment: Work alongside friendly and knowledgeable colleagues who are eager to help you succeed. Growth Opportunities: We're committed to your professional development and offer pathways to enhance your skills. Competitive Pay: Enjoy a competitive hourly rate of 12.82 as you contribute to our mission. Dynamic Culture: Be part of a lively and enthusiastic workplace where your contributions truly matter! Ready to Make a Difference? If you're excited about the prospect of joining our team as a Service Desk Analyst, we want to hear from you! Please submit your CV outlining your relevant experience and if successful one of our consultants will be in contact. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
14/05/2025
Seasonal
Join Our Team as a Service Desk Analyst! Location: Warrington- Hybrid Contract Type: Temp To Perm Hourly Rate: 12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive in a client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role will include: Handling incoming queries and issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service under pressure. Organising and prioritising your workload to meet agreed timescales. What We're Looking For: To excel in this role, you should possess the following skills and experience: Proven experience in a client-facing IT environment. Familiarity with service management systems such as Axios Assyst, ServiceNow, or Zendesk. Awareness of ITIL framework principles. Excellent verbal and written communication skills. Strong interpersonal skills that enable you to build rapport with customers. A methodical, disciplined approach to your work. Ability to work independently while still being a team player. Basic understanding of service level agreements and third-party support agreements. General knowledge of the Microsoft 365 suite. Outstanding customer service and telephone handling skills. Why Join Us? At our company, we believe that our employees are our greatest asset! Here's what you can expect by being part of our team: Supportive Environment: Work alongside friendly and knowledgeable colleagues who are eager to help you succeed. Growth Opportunities: We're committed to your professional development and offer pathways to enhance your skills. Competitive Pay: Enjoy a competitive hourly rate of 12.82 as you contribute to our mission. Dynamic Culture: Be part of a lively and enthusiastic workplace where your contributions truly matter! Ready to Make a Difference? If you're excited about the prospect of joining our team as a Service Desk Analyst, we want to hear from you! Please submit your CV outlining your relevant experience and if successful one of our consultants will be in contact. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
You must be fully eligible to work in the UK and be able to travel to Middlesbrough to apply for this role The Company This business has been a cornerstone in the technology sector for over 30 years. As a traditional business with a modern twist, they offer a unique blend of stability and innovation. Candidates will find themselves at the heart of a company that values growth and progression, providing ample opportunities to advance and shape their careers within a dynamic industry. The Mission With a rich history rooted in technology, our client has skilfully navigated the evolving landscape of IT services, showcasing remarkable adaptability and forward-thinking. Embrace the chance to become part of a team that not only respects its roots but also embraces the future with enthusiasm and a commitment to excellence. The Role This Teesside based business are looking for an eager and enthusiastic IT Support Analyst with a desire to develop and progress within the business. You will be responsible for ensuring the efficient resolution of IT incidents, whilst ensuring customers receive a great level of support and satisfaction. The successful candidate will have experience of some of the following. The below list isn't exhaustive , it's more to provide an idea. If you're meeting a handful of the required points, we'd still encourage you to apply: Experience within a similar IT role A desire to progress within an IT Support role Knowledge of IT and connectivity systems Exceptional customer service skills Excellent verbal communication skills If you are interested in this role, please apply using the link!
13/05/2025
Full time
You must be fully eligible to work in the UK and be able to travel to Middlesbrough to apply for this role The Company This business has been a cornerstone in the technology sector for over 30 years. As a traditional business with a modern twist, they offer a unique blend of stability and innovation. Candidates will find themselves at the heart of a company that values growth and progression, providing ample opportunities to advance and shape their careers within a dynamic industry. The Mission With a rich history rooted in technology, our client has skilfully navigated the evolving landscape of IT services, showcasing remarkable adaptability and forward-thinking. Embrace the chance to become part of a team that not only respects its roots but also embraces the future with enthusiasm and a commitment to excellence. The Role This Teesside based business are looking for an eager and enthusiastic IT Support Analyst with a desire to develop and progress within the business. You will be responsible for ensuring the efficient resolution of IT incidents, whilst ensuring customers receive a great level of support and satisfaction. The successful candidate will have experience of some of the following. The below list isn't exhaustive , it's more to provide an idea. If you're meeting a handful of the required points, we'd still encourage you to apply: Experience within a similar IT role A desire to progress within an IT Support role Knowledge of IT and connectivity systems Exceptional customer service skills Excellent verbal communication skills If you are interested in this role, please apply using the link!
NetSuite Administrator We are recruiting for a NetSuite Administrator for a client of our based in the Nottinghamshire area. You will manage and maintain a newly deployed NetSuite System controlling access and account creation Key Responsibilities: Manage user access: creation, removal, and role assignment Maintain and update user roles and permissions in line with internal controls Act as first and second-line support for NetSuite issues, queries, and incidents Respond to day-to-day user enquiries, providing functional system guidance Conduct ad hoc configuration checks and minor system changes as required Collaborate with internal stakeholders to ensure smooth operation of NetSuite ERP Required Skills & Experience: Proven experience as a NetSuite Administrator or Support Analyst Strong understanding of NetSuite roles, permissions, and user provisioning Finance & CRM Modules Confident handling 1st/2nd line user issues across departments Good communication and documentation skills Ability to manage and prioritise support requests in a fast-paced environment If you have the skills we are looking for and would like more information please send your CV At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
13/05/2025
Contractor
NetSuite Administrator We are recruiting for a NetSuite Administrator for a client of our based in the Nottinghamshire area. You will manage and maintain a newly deployed NetSuite System controlling access and account creation Key Responsibilities: Manage user access: creation, removal, and role assignment Maintain and update user roles and permissions in line with internal controls Act as first and second-line support for NetSuite issues, queries, and incidents Respond to day-to-day user enquiries, providing functional system guidance Conduct ad hoc configuration checks and minor system changes as required Collaborate with internal stakeholders to ensure smooth operation of NetSuite ERP Required Skills & Experience: Proven experience as a NetSuite Administrator or Support Analyst Strong understanding of NetSuite roles, permissions, and user provisioning Finance & CRM Modules Confident handling 1st/2nd line user issues across departments Good communication and documentation skills Ability to manage and prioritise support requests in a fast-paced environment If you have the skills we are looking for and would like more information please send your CV At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
1st Line Support Analyst Sheffield, 5x a week on site £25,000 - £29,000 depending on experience Brand new opportunity for a Helpdesk Analyst to work in a large systems and network support team in Sheffield. I'm looking for someone with a flexible approach to assist in supporting hardware and software issues for a user base of 600 plus. Candidates must be able to demonstrate a genuine enthusiasm for IT and a willingness to remain 100% hands-on in the on-site technology - we're looking for some who is happy to work closely with end-users on a variety of queries and challenges. This is a traditional support role where you'd work on anything from desk-side support, regional teams support, and mobile device management. To be considered for this assignment, you'll need to demonstrate strong technical skills with: Windows 10 and 11, Azure Active Directory MS Teams, SharePoint, Intune, Autopilot Office 365 Network printer support Desirable skills and experience: COINS As this team is large organisation, you'll be working in a busy helpdesk environment, handling, recording, and resolving a wide range of support issues. This is an on-site role, 5 days per week and will also include working 1 in 4 weekends. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
12/05/2025
Full time
1st Line Support Analyst Sheffield, 5x a week on site £25,000 - £29,000 depending on experience Brand new opportunity for a Helpdesk Analyst to work in a large systems and network support team in Sheffield. I'm looking for someone with a flexible approach to assist in supporting hardware and software issues for a user base of 600 plus. Candidates must be able to demonstrate a genuine enthusiasm for IT and a willingness to remain 100% hands-on in the on-site technology - we're looking for some who is happy to work closely with end-users on a variety of queries and challenges. This is a traditional support role where you'd work on anything from desk-side support, regional teams support, and mobile device management. To be considered for this assignment, you'll need to demonstrate strong technical skills with: Windows 10 and 11, Azure Active Directory MS Teams, SharePoint, Intune, Autopilot Office 365 Network printer support Desirable skills and experience: COINS As this team is large organisation, you'll be working in a busy helpdesk environment, handling, recording, and resolving a wide range of support issues. This is an on-site role, 5 days per week and will also include working 1 in 4 weekends. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
We are no longer accepting CVs for this position. Applications for this role have now closed. If you have the relevant experience for this position, we may have similar roles now or in the future. If you would like to submit your CV on a general basis, please follow the link below: Our client requires an experienced IT support analyst to handle the IT functions and 1st and 2nd line support for their London office. You will be the sole IT person for the London office whilst reporting to and being supported by an external IT team. The role will include: Providing 1st and 2nd line support Setting up and maintaining IT equipment and work stations Troubleshooting user issues Training staff on software and equipment Logging IT problems and their resolution Liaising with third parties over licenses and issues Overseeing and tracking the lending of equipment Implementing company IT strategies Experience in a law firm or similar professional services/corporate environment is essential; at least two years' experience. Advanced technical knowledge and stellar customer service skills are essential. You will also have exceptional organisation skills with a pragmatic approach to prioritising demands. This is a rewarding opportunity for an ambitious IT professional looking to take on a broad role with responsibility and further build their career in legal IT. McKinlay Law endeavour to contact all successful candidates within 24 hours. However, due to the volume of applications that we receive, we are not able to respond to every candidate individually. If you have not heard from us within 24 hours your application has been unsuccessful and we have not retained your details.
10/05/2025
Full time
We are no longer accepting CVs for this position. Applications for this role have now closed. If you have the relevant experience for this position, we may have similar roles now or in the future. If you would like to submit your CV on a general basis, please follow the link below: Our client requires an experienced IT support analyst to handle the IT functions and 1st and 2nd line support for their London office. You will be the sole IT person for the London office whilst reporting to and being supported by an external IT team. The role will include: Providing 1st and 2nd line support Setting up and maintaining IT equipment and work stations Troubleshooting user issues Training staff on software and equipment Logging IT problems and their resolution Liaising with third parties over licenses and issues Overseeing and tracking the lending of equipment Implementing company IT strategies Experience in a law firm or similar professional services/corporate environment is essential; at least two years' experience. Advanced technical knowledge and stellar customer service skills are essential. You will also have exceptional organisation skills with a pragmatic approach to prioritising demands. This is a rewarding opportunity for an ambitious IT professional looking to take on a broad role with responsibility and further build their career in legal IT. McKinlay Law endeavour to contact all successful candidates within 24 hours. However, due to the volume of applications that we receive, we are not able to respond to every candidate individually. If you have not heard from us within 24 hours your application has been unsuccessful and we have not retained your details.
A fantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12 month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in a Technical support /Service Desk environment. Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase closure on calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar with Active Directory, Exchange, Office 365 and Windows 7 amongst numerous others and be confident learning new technologies. You will work on a rotational shifts 8-4 or 9-5 This is a fantastic opportunity to join an established organisation that offers potential long term contracts. If you feel the above role suits your skills and abilities then please apply immediately.
10/05/2025
Contractor
A fantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12 month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in a Technical support /Service Desk environment. Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase closure on calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar with Active Directory, Exchange, Office 365 and Windows 7 amongst numerous others and be confident learning new technologies. You will work on a rotational shifts 8-4 or 9-5 This is a fantastic opportunity to join an established organisation that offers potential long term contracts. If you feel the above role suits your skills and abilities then please apply immediately.
Systems and Technology Officer We are seeking a keen Systems and Technology Officer to join a Technology and Data Team and provide first-line support for all technology, systems and devices. Position: Systems and Technology Officer Salary: £39,027 per annum Location: London hybrid, 2 3 days per week office-based Hours: Full time, Permanent Closing Date: 17 May 2025 About the Role As the new Systems and Technology Officer, you ll play a pivotal part in ensuring systems and devices run smoothly and users feel supported and confident. This hybrid role blends systems analysis with IT support, perfect for someone who enjoys solving technical challenges while supporting people. You ll be the first line of support for systems, technology and devices responding to queries, managing tickets and coordinating with the external IT service. You ll also take the operational lead on systems development, including testing, upgrades and configuration. Key responsibilities include: • Provide first-line user support for systems and devices • Provide appropriate onboarding, training and support to users • Manage the technology ticket system, logging, updating and closing tickets in real time • Implement routine system changes and enhancements, including configuration, testing and triage • Coordinate system upgrades, including user acceptance testing (UAT) • Perform defect management, testing, reporting and resolution About You We re looking for someone with strong technical knowledge, a passion for helping others, and a desire to improve systems and services. You will have: • Experience supporting or implementing complex systems (ideally housing management systems such as Civica Cx) • Excellent communication and interpersonal skills • Confidence with Microsoft Windows and Microsoft 365 • Strong problem-solving and time management abilities • A positive, can-do attitude and collaborative approach • The ability to manage change and work independently when needed About the Organisation The organisation manages over 1,400 properties in the London Boroughs of Hackney, Tower Hamlets, Southwark, Redbridge and Barnet, and the Borough of Hertsmere. They have been delivering quality homes for over 100 years and are committed to providing safe, well-maintained properties while creating vibrant communities. Join the team to be part of a forward-thinking organisation that values innovation, inclusivity, and professional growth! Other roles you may have experience of could include: IT Support Technician, Systems Analyst, Technical Support Officer, Application Support Analyst, ICT Officer, Digital Support Officer, Infrastructure Support Officer, Technology Support Advisor, IT Officer, 1st Line Support.
10/05/2025
Full time
Systems and Technology Officer We are seeking a keen Systems and Technology Officer to join a Technology and Data Team and provide first-line support for all technology, systems and devices. Position: Systems and Technology Officer Salary: £39,027 per annum Location: London hybrid, 2 3 days per week office-based Hours: Full time, Permanent Closing Date: 17 May 2025 About the Role As the new Systems and Technology Officer, you ll play a pivotal part in ensuring systems and devices run smoothly and users feel supported and confident. This hybrid role blends systems analysis with IT support, perfect for someone who enjoys solving technical challenges while supporting people. You ll be the first line of support for systems, technology and devices responding to queries, managing tickets and coordinating with the external IT service. You ll also take the operational lead on systems development, including testing, upgrades and configuration. Key responsibilities include: • Provide first-line user support for systems and devices • Provide appropriate onboarding, training and support to users • Manage the technology ticket system, logging, updating and closing tickets in real time • Implement routine system changes and enhancements, including configuration, testing and triage • Coordinate system upgrades, including user acceptance testing (UAT) • Perform defect management, testing, reporting and resolution About You We re looking for someone with strong technical knowledge, a passion for helping others, and a desire to improve systems and services. You will have: • Experience supporting or implementing complex systems (ideally housing management systems such as Civica Cx) • Excellent communication and interpersonal skills • Confidence with Microsoft Windows and Microsoft 365 • Strong problem-solving and time management abilities • A positive, can-do attitude and collaborative approach • The ability to manage change and work independently when needed About the Organisation The organisation manages over 1,400 properties in the London Boroughs of Hackney, Tower Hamlets, Southwark, Redbridge and Barnet, and the Borough of Hertsmere. They have been delivering quality homes for over 100 years and are committed to providing safe, well-maintained properties while creating vibrant communities. Join the team to be part of a forward-thinking organisation that values innovation, inclusivity, and professional growth! Other roles you may have experience of could include: IT Support Technician, Systems Analyst, Technical Support Officer, Application Support Analyst, ICT Officer, Digital Support Officer, Infrastructure Support Officer, Technology Support Advisor, IT Officer, 1st Line Support.
Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Chester, Cheshire Salary: up to 27,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You'll work in a fast-paced environment, supporting a range of businesses with their IT needs. MSP Experience is highly desired What you'll be doing: Providing 1st line support via phone, email, and remote tools Troubleshooting hardware, software, and network issues. Escalating complex cases to senior engineers when necessary. Contribute to the development of knowledge based articles Managing support tickets and ensuring timely resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role. Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN/DNS/DHCP), understanding of routers & switches Excellent problem-solving and communication skills. Ability to work under pressure and manage multiple tasks. Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus. Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration. Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
10/05/2025
Full time
Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Chester, Cheshire Salary: up to 27,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You'll work in a fast-paced environment, supporting a range of businesses with their IT needs. MSP Experience is highly desired What you'll be doing: Providing 1st line support via phone, email, and remote tools Troubleshooting hardware, software, and network issues. Escalating complex cases to senior engineers when necessary. Contribute to the development of knowledge based articles Managing support tickets and ensuring timely resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role. Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN/DNS/DHCP), understanding of routers & switches Excellent problem-solving and communication skills. Ability to work under pressure and manage multiple tasks. Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus. Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration. Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Big Red Recruitment Midlands Limited
Dewsbury, Yorkshire
Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term progression into areas like systems administration, implementation or IT projects. You ll be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels Location: This role is based in Dewsbury, 5 days a week to begin with, reducing to hybrid after the first 3 months. Salary: Up to £40k depending on experience. If this sounds like the right opportunity for you, please apply we have interview slots available! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
09/05/2025
Full time
Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term progression into areas like systems administration, implementation or IT projects. You ll be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels Location: This role is based in Dewsbury, 5 days a week to begin with, reducing to hybrid after the first 3 months. Salary: Up to £40k depending on experience. If this sounds like the right opportunity for you, please apply we have interview slots available! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Opportunity to develop and upskill in a financial organization Will require strong expertise in .NET, SQL, SSIS, and SSRS About Our Client The client is a global provider of insurance. Job Description Our organization is seeking a talented individual to join our 2nd Line Support team as a Senior Application Support Analyst , based in our London City office. Reporting to the Application Support Lead, this role is pivotal in providing comprehensive support for all business applications within our IT portfolio. Key responsibilities include assisting end users with application-related issues, monitoring applications, performing proactive and reactive maintenance, and driving continuous service improvements. As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely solutions to complex challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team to prioritise Business Critical activities. Operations & Service Delivery Monthly reporting on incidents, requests, and problems Building relationships with business stakeholders and end users Ticket Analysis to identify recurring issues and propose permanent solutions Identification and proposal of automation opportunities in support activities Attending weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and maintained in document repository Acting as a coach and mentor to more junior team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net Experience in Transact-SQL/MS SQL Server, Visual Studio 2015+ Proficiency in writing SQL, stored procedures (e.g. PL/SQL code) and working with data in relational databases like DB2, SQL Server Experience with MS SQL SSIS/SSRS Experience with use and configuration of Application Monitoring tools Client requirement gathering, prioritisation and scoping experience Excellent written and verbal communication skills, with emphasis on the ability to express complex technical issues in language suitable for business stakeholders Passion for customer service, understands the value of delivering quality service to users Desirable skills ITIL Service Management Certification or equivalent Experience of working with outsources, offshore, 3rd party services Basic understanding of application design and application security concepts Experience of software development on a Microsoft technology stack Basic insurance knowledge Experience supporting Azure-based applications and familiarity with Azure Monitor, Data Factory and Logic Apps Familiarity with Microsoft Cloud technologies - Power Platform, Dataverse, Logic Apps Familiarity with Microsoft Dynamics 365 Experience using SolarWinds for Application Monitoring 4-year college education in Computer Science, Engineering or related field, or equivalent experience. What's on Offer The below details are on offer to the ideal candidate: Salary: £65,000 - £75,000 per annum + Bonus Hybrid Working: 2 days on site in Central London Interview Stages: 2, 1st being virtual and the second face to face Sector: Insurance Services
09/05/2025
Full time
Opportunity to develop and upskill in a financial organization Will require strong expertise in .NET, SQL, SSIS, and SSRS About Our Client The client is a global provider of insurance. Job Description Our organization is seeking a talented individual to join our 2nd Line Support team as a Senior Application Support Analyst , based in our London City office. Reporting to the Application Support Lead, this role is pivotal in providing comprehensive support for all business applications within our IT portfolio. Key responsibilities include assisting end users with application-related issues, monitoring applications, performing proactive and reactive maintenance, and driving continuous service improvements. As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely solutions to complex challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team to prioritise Business Critical activities. Operations & Service Delivery Monthly reporting on incidents, requests, and problems Building relationships with business stakeholders and end users Ticket Analysis to identify recurring issues and propose permanent solutions Identification and proposal of automation opportunities in support activities Attending weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and maintained in document repository Acting as a coach and mentor to more junior team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net Experience in Transact-SQL/MS SQL Server, Visual Studio 2015+ Proficiency in writing SQL, stored procedures (e.g. PL/SQL code) and working with data in relational databases like DB2, SQL Server Experience with MS SQL SSIS/SSRS Experience with use and configuration of Application Monitoring tools Client requirement gathering, prioritisation and scoping experience Excellent written and verbal communication skills, with emphasis on the ability to express complex technical issues in language suitable for business stakeholders Passion for customer service, understands the value of delivering quality service to users Desirable skills ITIL Service Management Certification or equivalent Experience of working with outsources, offshore, 3rd party services Basic understanding of application design and application security concepts Experience of software development on a Microsoft technology stack Basic insurance knowledge Experience supporting Azure-based applications and familiarity with Azure Monitor, Data Factory and Logic Apps Familiarity with Microsoft Cloud technologies - Power Platform, Dataverse, Logic Apps Familiarity with Microsoft Dynamics 365 Experience using SolarWinds for Application Monitoring 4-year college education in Computer Science, Engineering or related field, or equivalent experience. What's on Offer The below details are on offer to the ideal candidate: Salary: £65,000 - £75,000 per annum + Bonus Hybrid Working: 2 days on site in Central London Interview Stages: 2, 1st being virtual and the second face to face Sector: Insurance Services
Category: IT or Software Desktop Service and Support Level: Experienced (Non-Manager) Term: contract, 3 months Weekly hours: 37.5 Salary: GBP 25 per hour Location: London IT Support Analyst - Temporary £25 per hour (inclusive of holiday pay) Hybrid - London office - 3 days per week Are you an experienced 1st and 2nd Line IT Support Analyst? We are recruiting for an IT Support Analyst with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. You will also be involved in project-based work and supporting the manager in delivering the IT strategy. To apply, you should have a solid technical background, with experience in providing technical support to end-users. You will have experience in managing and maintaining hardware, software, and network infrastructure. Additionally, you will have experience in managing user accounts, configuring laptops, and mobile devices, ensuring they comply with all policies and standards. Skills and Experience Required: Previous experience of working in an IT Helpdesk / Service Desk role Excellent communication skills, with a customer-centric approach to your work Experience of troubleshooting technical issues related to operating systems, applications, and hardware Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, and network security technologies Experience of Windows-based administration tools such as Active Directory and Group Policy Understanding of ITIL, including incident management, change management, and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad range of cloud-based applications and services Strong work ethic with a positive approach and problem-solving skills Posted 10/02/25, views 32 Contact the advertiser: The Maine Group Greener House 66 - 68 Haymarket St James's SW1Y 4RF Tel: Fax: Ms Siobhan Flude
09/05/2025
Full time
Category: IT or Software Desktop Service and Support Level: Experienced (Non-Manager) Term: contract, 3 months Weekly hours: 37.5 Salary: GBP 25 per hour Location: London IT Support Analyst - Temporary £25 per hour (inclusive of holiday pay) Hybrid - London office - 3 days per week Are you an experienced 1st and 2nd Line IT Support Analyst? We are recruiting for an IT Support Analyst with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. You will also be involved in project-based work and supporting the manager in delivering the IT strategy. To apply, you should have a solid technical background, with experience in providing technical support to end-users. You will have experience in managing and maintaining hardware, software, and network infrastructure. Additionally, you will have experience in managing user accounts, configuring laptops, and mobile devices, ensuring they comply with all policies and standards. Skills and Experience Required: Previous experience of working in an IT Helpdesk / Service Desk role Excellent communication skills, with a customer-centric approach to your work Experience of troubleshooting technical issues related to operating systems, applications, and hardware Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, and network security technologies Experience of Windows-based administration tools such as Active Directory and Group Policy Understanding of ITIL, including incident management, change management, and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad range of cloud-based applications and services Strong work ethic with a positive approach and problem-solving skills Posted 10/02/25, views 32 Contact the advertiser: The Maine Group Greener House 66 - 68 Haymarket St James's SW1Y 4RF Tel: Fax: Ms Siobhan Flude
London/Cardiff/UK Remote £55,000 - £75,000 + Benefits Hear from the team Our Workforce Management team The Data Analyst, Workforce Management role sits inside the Commercial Planning & Governance team who form part of the Workforce Management function at Monzo. Workforce Management is a key part of Customer Operations, helping us to know where and when we need to support our Customers. The Commercial Planning & Governance Team drives efficiencies by continuously improving processes by providing clear and structured procedures. This enables our COps team to scale effectively: ensuring demand changes are scoped and delivered safely. They are a strategic partner who identifies where change is needed and assesses the impact. They communicate clearly with their stakeholders to ensure seamless implementation of new processes. You'll play a key role by Managing the day to day modelling and reporting of the forecast change process and being accountable for seeking 1st line approvals of any changes that impact COps cost or headcount. Ensuring accurate reporting of FTE, cost and workload impacts in various stakeholder-facing forums. Being responsible for building and maintaining custom reporting / dashboards for Workforce Management, e.g. shrinkage, adherence, handle time, etc. in Looker. Supporting the impact analysis in delivery of high impact projects, relating to service, COps efficiency or cost gains. Building strong relationships with stakeholders outside of Customer Operations e.g. Fincrime, Risk, Product to understand and model FTE/hiring impact of new processes, marketing activity or rule changes. Partnering with COps Leadership, Outsourcing, Financial Planning and the wider business to scope and monitor the implementation of changes as well as validating that agreed business objectives were met. We'd love to hear from you if You have a Workforce Management / Forecasting / Operations background. You have demonstrable experience using SQL in an Operations / Workforce Management setting. You have experience building and maintaining dashboards in Looker. You are resilient and comfortable working at a fast pace. You are comfortable influencing and challenging senior stakeholders. You have excellent English written & verbal communication skills. You have a values driven approach in line with Monzo's core values. You have fluency in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes. Anaplan experience is a bonus. Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! What's in it for you £55,000 - £75,000 share options. We'll help you relocate to the UK. We can sponsor your visa. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Plus lots more! Read our full list of benefits . The application journey has 4 key steps: Recruiter Call. Initial Call. Take home task. Final interview including a technical case and a behavioural interview. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please contact us at any point on . We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
09/05/2025
Full time
London/Cardiff/UK Remote £55,000 - £75,000 + Benefits Hear from the team Our Workforce Management team The Data Analyst, Workforce Management role sits inside the Commercial Planning & Governance team who form part of the Workforce Management function at Monzo. Workforce Management is a key part of Customer Operations, helping us to know where and when we need to support our Customers. The Commercial Planning & Governance Team drives efficiencies by continuously improving processes by providing clear and structured procedures. This enables our COps team to scale effectively: ensuring demand changes are scoped and delivered safely. They are a strategic partner who identifies where change is needed and assesses the impact. They communicate clearly with their stakeholders to ensure seamless implementation of new processes. You'll play a key role by Managing the day to day modelling and reporting of the forecast change process and being accountable for seeking 1st line approvals of any changes that impact COps cost or headcount. Ensuring accurate reporting of FTE, cost and workload impacts in various stakeholder-facing forums. Being responsible for building and maintaining custom reporting / dashboards for Workforce Management, e.g. shrinkage, adherence, handle time, etc. in Looker. Supporting the impact analysis in delivery of high impact projects, relating to service, COps efficiency or cost gains. Building strong relationships with stakeholders outside of Customer Operations e.g. Fincrime, Risk, Product to understand and model FTE/hiring impact of new processes, marketing activity or rule changes. Partnering with COps Leadership, Outsourcing, Financial Planning and the wider business to scope and monitor the implementation of changes as well as validating that agreed business objectives were met. We'd love to hear from you if You have a Workforce Management / Forecasting / Operations background. You have demonstrable experience using SQL in an Operations / Workforce Management setting. You have experience building and maintaining dashboards in Looker. You are resilient and comfortable working at a fast pace. You are comfortable influencing and challenging senior stakeholders. You have excellent English written & verbal communication skills. You have a values driven approach in line with Monzo's core values. You have fluency in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes. Anaplan experience is a bonus. Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! What's in it for you £55,000 - £75,000 share options. We'll help you relocate to the UK. We can sponsor your visa. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Plus lots more! Read our full list of benefits . The application journey has 4 key steps: Recruiter Call. Initial Call. Take home task. Final interview including a technical case and a behavioural interview. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please contact us at any point on . We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Senior Product Manager to come and join our global business. Reporting directly into the Head of Product , and working collaboratively with engineers , designers , data analysts, and marketeers in an innovative environment , you will be accountable for leading two squads helping our partners manage their money and responsible for payments, money transfers, banking, and embedded finance. This is a great opportunity for someone looking to work in a fast-paced and changing environment , who likes to work autonomously , enjoys a challenge and wants to make an impact . What you will be doing Insightfulness - Conducting market and user research to become the in-house expert on industry trends and best practices. Strategic Innovation - Developing a comprehensive, innovative product strategy for your workstream, aligned with business objectives and market trends. Data-Driven - Driving the product roadmap, prioritising features and making data-driven decisions based on user feedback and market insights. End-to-End Leadership - Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution. Cross-functional collaboration - working closely with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements and specifications. Stakeholder Alignment - Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives. Transparency - Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships. This list is not exhaustive and there may be other activities you are required to deliver. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. What we are looking for Experience - 5+ years of product management experience, preferably in a scale-up B2B SaaS company within banking, fintec, or related industries. Product Leader - Proven track record of successfully leading and delivering complex software products and features, ideally in the areas of payments, KYC, open banking, or embedded finance. Strategic - Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans. Agile- Experience working in an agile development environment, employing iterative and data-driven methodologies. Influential Communicator- Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders. Customer-centric Mindset - with a passion for understanding customer needs and delivering exceptional user experiences. Resourcefulness - Entrepreneurial spirit, with the ability to thrive in a fast-paced, dynamic scaleup environment. Relationship - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Team Player - Happy to roll sleeves up and assist the team when required (team player) Adaptability - Comfortable working in a fast-paced and changing environment At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video-call with a member from the Talent Team - 30mins 1st Stage - Video-call with Hiring Manager - 45-60mins 2nd Stage - In-person presentation with Hiring Team - 90mins We aim to finalise the entire interview process and deliver feedback within 2 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
09/05/2025
Full time
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Senior Product Manager to come and join our global business. Reporting directly into the Head of Product , and working collaboratively with engineers , designers , data analysts, and marketeers in an innovative environment , you will be accountable for leading two squads helping our partners manage their money and responsible for payments, money transfers, banking, and embedded finance. This is a great opportunity for someone looking to work in a fast-paced and changing environment , who likes to work autonomously , enjoys a challenge and wants to make an impact . What you will be doing Insightfulness - Conducting market and user research to become the in-house expert on industry trends and best practices. Strategic Innovation - Developing a comprehensive, innovative product strategy for your workstream, aligned with business objectives and market trends. Data-Driven - Driving the product roadmap, prioritising features and making data-driven decisions based on user feedback and market insights. End-to-End Leadership - Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution. Cross-functional collaboration - working closely with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements and specifications. Stakeholder Alignment - Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives. Transparency - Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships. This list is not exhaustive and there may be other activities you are required to deliver. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. What we are looking for Experience - 5+ years of product management experience, preferably in a scale-up B2B SaaS company within banking, fintec, or related industries. Product Leader - Proven track record of successfully leading and delivering complex software products and features, ideally in the areas of payments, KYC, open banking, or embedded finance. Strategic - Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans. Agile- Experience working in an agile development environment, employing iterative and data-driven methodologies. Influential Communicator- Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders. Customer-centric Mindset - with a passion for understanding customer needs and delivering exceptional user experiences. Resourcefulness - Entrepreneurial spirit, with the ability to thrive in a fast-paced, dynamic scaleup environment. Relationship - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Team Player - Happy to roll sleeves up and assist the team when required (team player) Adaptability - Comfortable working in a fast-paced and changing environment At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video-call with a member from the Talent Team - 30mins 1st Stage - Video-call with Hiring Manager - 45-60mins 2nd Stage - In-person presentation with Hiring Team - 90mins We aim to finalise the entire interview process and deliver feedback within 2 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
About Us The Legal 500 Series is a market-leading directory renowned for its in-depth analysis, authoritative rankings, and trusted editorial on the top global business law firms. We're committed to delivering high-quality insights-and we rely on a stable, responsive tech team to help us do just that. The Role This is more than just a 2nd line support role. It's a position that sits at the heart of the team-bridging day-to-day support, infrastructure, and internal projects. You'll be a steady, visible presence for both your colleagues and end users, contributing to a culture of accountability, ownership, and continuous improvement. We're a small, close-knit team going through a positive period of change. You'll have the opportunity to shape how we work, share knowledge with others, and grow into a more strategic or infrastructure-focused direction over time. What You'll Be Doing Own and resolve 2nd line support tickets and collaborate closely with 1st line where needed. Act as an escalation point for the team, offering support and informal mentoring. Liaise with third-party vendors and manage external escalations professionally. Monitor and maintain internal systems, network performance, and endpoints. Assist with infrastructure tasks (e.g., AD, DNS, servers, permissions). Contribute to internal projects (e.g., upgrades, process improvements, deployment work). Help develop and maintain clean internal documentation and ticket hygiene. Support the onboarding and development of new or junior team members. Proactively suggest improvements to tools, processes, or service quality. What We're Looking For Strong troubleshooting skills with a user-focused mindset. Confident supporting Windows 11 and Microsoft 365 (including SharePoint, Teams, Exchange). Good understanding of Windows Server, Active Directory, DNS, DHCP, and NTFS permissions. Solid foundation in networking fundamentals. A natural communicator-clear, approachable, and reliable. Someone who's organised, punctual, and takes pride in doing things properly. Nice to Have Experience with Dell SonicWall firewalls and switching infrastructure. Exposure to infrastructure or cloud-focused project work. A proactive mindset around documentation and process. The Details Location: Fully onsite, 5 days per week - Fleet Street, Central London. Salary: £40,000 - £48,000 per annum (depending on experience).
09/05/2025
Full time
About Us The Legal 500 Series is a market-leading directory renowned for its in-depth analysis, authoritative rankings, and trusted editorial on the top global business law firms. We're committed to delivering high-quality insights-and we rely on a stable, responsive tech team to help us do just that. The Role This is more than just a 2nd line support role. It's a position that sits at the heart of the team-bridging day-to-day support, infrastructure, and internal projects. You'll be a steady, visible presence for both your colleagues and end users, contributing to a culture of accountability, ownership, and continuous improvement. We're a small, close-knit team going through a positive period of change. You'll have the opportunity to shape how we work, share knowledge with others, and grow into a more strategic or infrastructure-focused direction over time. What You'll Be Doing Own and resolve 2nd line support tickets and collaborate closely with 1st line where needed. Act as an escalation point for the team, offering support and informal mentoring. Liaise with third-party vendors and manage external escalations professionally. Monitor and maintain internal systems, network performance, and endpoints. Assist with infrastructure tasks (e.g., AD, DNS, servers, permissions). Contribute to internal projects (e.g., upgrades, process improvements, deployment work). Help develop and maintain clean internal documentation and ticket hygiene. Support the onboarding and development of new or junior team members. Proactively suggest improvements to tools, processes, or service quality. What We're Looking For Strong troubleshooting skills with a user-focused mindset. Confident supporting Windows 11 and Microsoft 365 (including SharePoint, Teams, Exchange). Good understanding of Windows Server, Active Directory, DNS, DHCP, and NTFS permissions. Solid foundation in networking fundamentals. A natural communicator-clear, approachable, and reliable. Someone who's organised, punctual, and takes pride in doing things properly. Nice to Have Experience with Dell SonicWall firewalls and switching infrastructure. Exposure to infrastructure or cloud-focused project work. A proactive mindset around documentation and process. The Details Location: Fully onsite, 5 days per week - Fleet Street, Central London. Salary: £40,000 - £48,000 per annum (depending on experience).
Neos Networks is seeking a Data Analyst to join its dynamic team. This permanent, full-time position offers the flexibility of hybrid or remote working, allowing you to contribute from wherever you are. The ideal candidate will have a background in computer science, information technology, data analysis, business information management, engineering, or any other analytical field. Strong oral and written communication skills are essential, as the role requires liaising with customers at a technical level to provide valuable insights and support. Join Neos Networks and be part of a company that is transforming connectivity across the UK. If you are passionate about data analysis and enjoy working in a fast-paced, evolving environment, apply today! About Neos Networks Neos Networks is a leading provider of connectivity solutions, committed to empowering businesses across the UK to meet the growing demands of AI, 5G, and IoT. With over 20 years of experience in building national critical networks, Neos Networks is dedicated to delivering high-capacity, low-latency connections that enable organisations to thrive in an increasingly data-driven world. Founded in 1997 and part of the SSE Group since 2003, Neos Networks launched Project Edge in 2013 to expand its ultrafast fibre network nationwide. Now an independent entity since 2021, Neos Networks continues to invest in its infrastructure to support Critical National Infrastructure and businesses across various sectors, including telecoms, energy, emergency services, media, and banking. Neos Networks is at the forefront of transforming connectivity, ensuring that businesses across Britain are equipped to succeed in the digital-first future. Position: Data Analyst Salary: £30,000 to £40,000 a year Job Type: Full Time Location: Hybrid/Remote About the Role Base location: England (North) Salary: £30k to 40k depending on experience + performance related bonus + a range of other benefits to support your family, finances, and wellbeing Working Pattern: Permanent Full time with the option of hybrid working/remote working Main Purpose of Job The design and delivery programme is based upon the development and application of a common data environment (CDE) to expedite the delivery process in the most efficient consistent and timely manner. The Data Analyst will work closely as part of the PMO team and will primarily be responsible for the delivery of data analysis and data administration to support the automation and delivery of datasets and dashboards for the end to end project delivery. The role will work to ensure data quality is robust, not compromised, and provides a single view of the project and progressive assurance process. Key activities that need to be addressed are to provide dashboards for the team, develop and administer the master data management framework and be responsible for all data analysis and administrative activities across the team, suppliers, client, and other stakeholders. This role will include at the outset the setting of standards and CDE tools to support the team. This role will report into the PMO Lead but will work across the full team to support all data and information needs. We are looking for a technical minded individual who will bring new ideas, suggestions and improvements to processes and procedures and someone who thrives working collaboratively across business functions to help deliver business success. Responsibilities Responsible for all data analysis and administration activities across the PMO function. Develop dashboards and reports to the standards defined by the team, and maintenance of the data warehouse required for reporting/dashboarding. Work with team to ensure the consistent application of data standards and data quality policies across all aspects of the projects, systems and services. Work with the Neos IT team to meet relevant IT and security standards and maintain a healthy and secure CDE, aligned with class leading standards for a project of this size and nature and of national importance. Support the PMO in the development of the CDE and implementation of process and software tools to support the management of data across the project. These software tools will cover the functions of design, build, and handover and will require integration within Neos, and structured to allow access by third party partners. The project intends to deploy the following tools to facilitate data management and the role will be required to develop and manage these software tools in compliance with the Data Model and Neos Networks data security policies (these may be subject to change as the project develops): QGIS front end and PostGIS database. CEMAR NEC Construction Management. P6 Project Planning. Power Bi reporting and capability to publish reports through similar tools. Build, manage, and monitor these and other databases and associated applications. Modify and implement changes to the database systems and information as required. Ensure access and data security compliance across all databases, administering user accounts and user access (role-based access control). Install and configure database servers, establish database instance(s) in a private cloud environment. Proactively monitor system health and security, including data archiving. Handle 1st line maintenance, troubleshooting, security, documentation, and training. Knowledge, Skills and Experience Experience within major project infrastructure with multiple stakeholders is important for this role. Communication Skills The candidate should possess strong oral and written communication skills to a level suitable to liaise with customers at a technical level. Personal Development The candidate must have a willingness to learn and become familiar with GIS systems, terminology and documentation. Self-Starter, able to plan and prioritise workloads. Training Skills Ability to assist with creating and delivering training sessions to cross-train the users. Ability to review the relevance of software tools and applications to the business strategy, maximising benefits to the project and its core objectives. Health, Safety & Environment Possess an awareness of the importance of data integrity and accuracy in ensuring compliance with our HSE responsibilities. Technical Knowledge Background in computer science, information technology, data analysis, business information management, engineering, or other analytical background. Experience of developing Data based solutions, and data models to support delivery methodologies. Demonstrable experience in the development of reports and dashboards to a diverse set of stakeholders in a fast-paced environment. Conversant with structured query language (SQL) and relevant database technologies (whether proprietary or open source). Good understanding of geospatial concepts within a data environment. Understand coding and service management to some degree. Relevant database technologies particularly PostGRES and SQL Server, MySQL, Oracle, among others. Previous experience with tools such as QGIS or MapInfo is desirable. Next Steps All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. Should you need any further assistance please contact .
08/05/2025
Full time
Neos Networks is seeking a Data Analyst to join its dynamic team. This permanent, full-time position offers the flexibility of hybrid or remote working, allowing you to contribute from wherever you are. The ideal candidate will have a background in computer science, information technology, data analysis, business information management, engineering, or any other analytical field. Strong oral and written communication skills are essential, as the role requires liaising with customers at a technical level to provide valuable insights and support. Join Neos Networks and be part of a company that is transforming connectivity across the UK. If you are passionate about data analysis and enjoy working in a fast-paced, evolving environment, apply today! About Neos Networks Neos Networks is a leading provider of connectivity solutions, committed to empowering businesses across the UK to meet the growing demands of AI, 5G, and IoT. With over 20 years of experience in building national critical networks, Neos Networks is dedicated to delivering high-capacity, low-latency connections that enable organisations to thrive in an increasingly data-driven world. Founded in 1997 and part of the SSE Group since 2003, Neos Networks launched Project Edge in 2013 to expand its ultrafast fibre network nationwide. Now an independent entity since 2021, Neos Networks continues to invest in its infrastructure to support Critical National Infrastructure and businesses across various sectors, including telecoms, energy, emergency services, media, and banking. Neos Networks is at the forefront of transforming connectivity, ensuring that businesses across Britain are equipped to succeed in the digital-first future. Position: Data Analyst Salary: £30,000 to £40,000 a year Job Type: Full Time Location: Hybrid/Remote About the Role Base location: England (North) Salary: £30k to 40k depending on experience + performance related bonus + a range of other benefits to support your family, finances, and wellbeing Working Pattern: Permanent Full time with the option of hybrid working/remote working Main Purpose of Job The design and delivery programme is based upon the development and application of a common data environment (CDE) to expedite the delivery process in the most efficient consistent and timely manner. The Data Analyst will work closely as part of the PMO team and will primarily be responsible for the delivery of data analysis and data administration to support the automation and delivery of datasets and dashboards for the end to end project delivery. The role will work to ensure data quality is robust, not compromised, and provides a single view of the project and progressive assurance process. Key activities that need to be addressed are to provide dashboards for the team, develop and administer the master data management framework and be responsible for all data analysis and administrative activities across the team, suppliers, client, and other stakeholders. This role will include at the outset the setting of standards and CDE tools to support the team. This role will report into the PMO Lead but will work across the full team to support all data and information needs. We are looking for a technical minded individual who will bring new ideas, suggestions and improvements to processes and procedures and someone who thrives working collaboratively across business functions to help deliver business success. Responsibilities Responsible for all data analysis and administration activities across the PMO function. Develop dashboards and reports to the standards defined by the team, and maintenance of the data warehouse required for reporting/dashboarding. Work with team to ensure the consistent application of data standards and data quality policies across all aspects of the projects, systems and services. Work with the Neos IT team to meet relevant IT and security standards and maintain a healthy and secure CDE, aligned with class leading standards for a project of this size and nature and of national importance. Support the PMO in the development of the CDE and implementation of process and software tools to support the management of data across the project. These software tools will cover the functions of design, build, and handover and will require integration within Neos, and structured to allow access by third party partners. The project intends to deploy the following tools to facilitate data management and the role will be required to develop and manage these software tools in compliance with the Data Model and Neos Networks data security policies (these may be subject to change as the project develops): QGIS front end and PostGIS database. CEMAR NEC Construction Management. P6 Project Planning. Power Bi reporting and capability to publish reports through similar tools. Build, manage, and monitor these and other databases and associated applications. Modify and implement changes to the database systems and information as required. Ensure access and data security compliance across all databases, administering user accounts and user access (role-based access control). Install and configure database servers, establish database instance(s) in a private cloud environment. Proactively monitor system health and security, including data archiving. Handle 1st line maintenance, troubleshooting, security, documentation, and training. Knowledge, Skills and Experience Experience within major project infrastructure with multiple stakeholders is important for this role. Communication Skills The candidate should possess strong oral and written communication skills to a level suitable to liaise with customers at a technical level. Personal Development The candidate must have a willingness to learn and become familiar with GIS systems, terminology and documentation. Self-Starter, able to plan and prioritise workloads. Training Skills Ability to assist with creating and delivering training sessions to cross-train the users. Ability to review the relevance of software tools and applications to the business strategy, maximising benefits to the project and its core objectives. Health, Safety & Environment Possess an awareness of the importance of data integrity and accuracy in ensuring compliance with our HSE responsibilities. Technical Knowledge Background in computer science, information technology, data analysis, business information management, engineering, or other analytical background. Experience of developing Data based solutions, and data models to support delivery methodologies. Demonstrable experience in the development of reports and dashboards to a diverse set of stakeholders in a fast-paced environment. Conversant with structured query language (SQL) and relevant database technologies (whether proprietary or open source). Good understanding of geospatial concepts within a data environment. Understand coding and service management to some degree. Relevant database technologies particularly PostGRES and SQL Server, MySQL, Oracle, among others. Previous experience with tools such as QGIS or MapInfo is desirable. Next Steps All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. Should you need any further assistance please contact .
Job Description To provide business systems support for the Square Enix user community and partners. Working closely with Unit4 users in the UK, Hamburg, Paris, and Los Angeles offices. Please note, this role will be an 18 months FTC. Requirements Provide day to day support & problem resolution for all ERP users. Supervise and co-ordinate 1st and 2nd line support across SEW sites. Provide user training & coaching to all ERP users including the 3rd party partners. Maintain system configuration documentation for Business Systems. Manage and implement business change requests for all offices. Create new reports & troubleshoot existing reporting for all offices. Liaise with Finance, Sales, IT, Ops and HR department on Business Systems related issues. Assist with development projects, system upgrades, updates and installing patches. Assist in projects and product developments for ERP across SEW. Key Stakeholders: Director of Business Applications, Financial Controllers, Accounting, IT, Sales, Marketing, Operations, Merchandising and E-commerce. Essential: Proven background in Unit4 ERP (Formally Agresso) and support of Milestone 7 upwards as well as SAP S/4 Hana across a multi-client and location environments. Involved in at least one full implementation and/or upgrade cycle with ERP systems. Knowledge of the underlying configuration of and experience in supporting the following Unit4 ERP and similar SAP modules: System Admin (System parameters, User access), Common (Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. EDI ordering experience working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard service management methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales concepts. Knowledge of consolidation processes and integration with ERP solutions. Aware of HR processes and policies. Knowledge of Logistical processes specifically stock/inventory management. Experience using Hornbill, Confluence, JIRA, SharePoint, and SAP Concur. Experience managing audit requests with basic understanding of JSOX requirements. Prior experience using middleware such as PEGA, HULFT (Data Spider) and iCore. Essential: Strong technical operational and reporting skills creating and managing solutions involving: RESQL, Excelerators, AG16s, BIF Uploads and other Unit4 products. A logical, well organised but flexible approach with an attention to detail. Experience in a commercial enterprise. Ability to investigate and problem solve. Ability to work independently as well as in a team. Be able to build trust and rapport and manage expectations when working with stakeholders, enabling empathy when required in managing communications. Excellent written and oral communication skills: Is confident speaking on the phone and e-mailing to colleagues, 3rd party suppliers and contractors. Pro-active approach to work: Look for innovative ways to improve existing procedures and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the latest technologies, such as cloud-based ERP environments and 2FA security. Awareness of using different project management solutions, such as PRINCE 2, agile, waterfall, etc. Our goal at Square Enix is to hire, retain, develop and promote the best talent, regardless of age, gender, race, religious belief, sexual orientation or physical ability. Our pledge to D&I At Square Enix we believe in the importance of being a diverse and global company, and we stand firmly together against any forms of injustice, intolerance, harassment or discrimination. In our effort to create a truly diverse workforce, we pledge to continue to raise awareness in every step of the employee experience, from recruitment to promotions to ensure equal opportunities for all. One of our goals is to champion diversity in games and at work and work together to inspire real change. Learning and education around D&I will be a key element for us to continue to grow as an organization. With unconscious bias training, D&I workshops and a variety of initiatives to give our employees the opportunity to be heard and be part of that change to achieve real equality. We need all our efforts to continue to build our culture of inclusion and equality. We are also proud to partner with UKIE's Raise the Game pledge, BAME in Games and Women in Games, to name a few. Hybrid Working Policy Square Enix is pleased to be an employer that offers flexibility within the workplace. We have a hybrid working policy which allows employees to work from the comfort of their home, three days per week, and in our amazing Blackfriars office for the other two. Or, if being in the Office is your preference, you can choose three days working from our office and two days working from home. The choice is yours! How to Apply Apply via:
08/05/2025
Full time
Job Description To provide business systems support for the Square Enix user community and partners. Working closely with Unit4 users in the UK, Hamburg, Paris, and Los Angeles offices. Please note, this role will be an 18 months FTC. Requirements Provide day to day support & problem resolution for all ERP users. Supervise and co-ordinate 1st and 2nd line support across SEW sites. Provide user training & coaching to all ERP users including the 3rd party partners. Maintain system configuration documentation for Business Systems. Manage and implement business change requests for all offices. Create new reports & troubleshoot existing reporting for all offices. Liaise with Finance, Sales, IT, Ops and HR department on Business Systems related issues. Assist with development projects, system upgrades, updates and installing patches. Assist in projects and product developments for ERP across SEW. Key Stakeholders: Director of Business Applications, Financial Controllers, Accounting, IT, Sales, Marketing, Operations, Merchandising and E-commerce. Essential: Proven background in Unit4 ERP (Formally Agresso) and support of Milestone 7 upwards as well as SAP S/4 Hana across a multi-client and location environments. Involved in at least one full implementation and/or upgrade cycle with ERP systems. Knowledge of the underlying configuration of and experience in supporting the following Unit4 ERP and similar SAP modules: System Admin (System parameters, User access), Common (Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. EDI ordering experience working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard service management methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales concepts. Knowledge of consolidation processes and integration with ERP solutions. Aware of HR processes and policies. Knowledge of Logistical processes specifically stock/inventory management. Experience using Hornbill, Confluence, JIRA, SharePoint, and SAP Concur. Experience managing audit requests with basic understanding of JSOX requirements. Prior experience using middleware such as PEGA, HULFT (Data Spider) and iCore. Essential: Strong technical operational and reporting skills creating and managing solutions involving: RESQL, Excelerators, AG16s, BIF Uploads and other Unit4 products. A logical, well organised but flexible approach with an attention to detail. Experience in a commercial enterprise. Ability to investigate and problem solve. Ability to work independently as well as in a team. Be able to build trust and rapport and manage expectations when working with stakeholders, enabling empathy when required in managing communications. Excellent written and oral communication skills: Is confident speaking on the phone and e-mailing to colleagues, 3rd party suppliers and contractors. Pro-active approach to work: Look for innovative ways to improve existing procedures and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the latest technologies, such as cloud-based ERP environments and 2FA security. Awareness of using different project management solutions, such as PRINCE 2, agile, waterfall, etc. Our goal at Square Enix is to hire, retain, develop and promote the best talent, regardless of age, gender, race, religious belief, sexual orientation or physical ability. Our pledge to D&I At Square Enix we believe in the importance of being a diverse and global company, and we stand firmly together against any forms of injustice, intolerance, harassment or discrimination. In our effort to create a truly diverse workforce, we pledge to continue to raise awareness in every step of the employee experience, from recruitment to promotions to ensure equal opportunities for all. One of our goals is to champion diversity in games and at work and work together to inspire real change. Learning and education around D&I will be a key element for us to continue to grow as an organization. With unconscious bias training, D&I workshops and a variety of initiatives to give our employees the opportunity to be heard and be part of that change to achieve real equality. We need all our efforts to continue to build our culture of inclusion and equality. We are also proud to partner with UKIE's Raise the Game pledge, BAME in Games and Women in Games, to name a few. Hybrid Working Policy Square Enix is pleased to be an employer that offers flexibility within the workplace. We have a hybrid working policy which allows employees to work from the comfort of their home, three days per week, and in our amazing Blackfriars office for the other two. Or, if being in the Office is your preference, you can choose three days working from our office and two days working from home. The choice is yours! How to Apply Apply via:
You will need to login before you can apply for a job. Sector: Aviation, Travel and Tourism Role: Analyst Contract Type: Permanent Hours: Full Time Job Details Salary: Competitive per annum Hours: 37.5 per week, Monday to Friday Location: Flexible working with up to 3 days a week in our VHQ, Crawley Contract: Permanent Closing Date: 21st February 2025 At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo. Join our team of forward-thinkers who approach the world with a different lens. We value individuals who are vocal about driving positive change and are willing to dive into both big and small tasks. If you're ready to take your career to new heights, this opportunity is for you. In a nutshell We have an outstanding opportunity for a driven professional to join our Cyber Security team at Virgin Atlantic Ltd. You will support and challenge existing access and privileged access management across Technology and the business. You will provide knowledge and input into process improvement for the Identity and Access Management function. Maintain, review, and monitor access to applications, systems, and privileges within Virgin Atlantic, Holidays, and Cargo systems. Ensure compliance with relevant legislation, regulations, and business policies. Responsible for process automation where applicable and managing the technologies required to strengthen the access management security posture. Day to day Assist in developing and maintaining policies, standards, and guidelines for access management that reflect applicable laws and regulations. Provides subject matter knowledge on access management policies, standards, and processes to the business. Assist in ensuring that day-to-day operations meet compliance requirements by coordinating spot checks and specialist reviews. Support the work to ensure that non-compliance is addressed or that risks are detailed. Maintain existing Role-Based Access Control (RBAC) processes. Collaborate with fulfillment teams to ensure that RBAC processes work effectively. Support the effective implementation, and maintenance of any Identity and Access control systems. About you Experience of working with Identity and Access Management systems for on-premise and cloud-based systems such as Azure and AWS Experience of working within or with Information Security and experience of various governance concepts, tools, processes, and methodologies used in Access Management. (e.g., RBAC, PAM, least-privilege, MFA etc.) Experience of working with business users, able to translate business requirements and Technology requirements into working practices/processes. Good knowledge of information security best practices and compliance, including ISO27001/2, NIST, PCI/DSS, EUGDPR, and emerging cyber security standards and the effect on identity and access management.
08/05/2025
Full time
You will need to login before you can apply for a job. Sector: Aviation, Travel and Tourism Role: Analyst Contract Type: Permanent Hours: Full Time Job Details Salary: Competitive per annum Hours: 37.5 per week, Monday to Friday Location: Flexible working with up to 3 days a week in our VHQ, Crawley Contract: Permanent Closing Date: 21st February 2025 At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo. Join our team of forward-thinkers who approach the world with a different lens. We value individuals who are vocal about driving positive change and are willing to dive into both big and small tasks. If you're ready to take your career to new heights, this opportunity is for you. In a nutshell We have an outstanding opportunity for a driven professional to join our Cyber Security team at Virgin Atlantic Ltd. You will support and challenge existing access and privileged access management across Technology and the business. You will provide knowledge and input into process improvement for the Identity and Access Management function. Maintain, review, and monitor access to applications, systems, and privileges within Virgin Atlantic, Holidays, and Cargo systems. Ensure compliance with relevant legislation, regulations, and business policies. Responsible for process automation where applicable and managing the technologies required to strengthen the access management security posture. Day to day Assist in developing and maintaining policies, standards, and guidelines for access management that reflect applicable laws and regulations. Provides subject matter knowledge on access management policies, standards, and processes to the business. Assist in ensuring that day-to-day operations meet compliance requirements by coordinating spot checks and specialist reviews. Support the work to ensure that non-compliance is addressed or that risks are detailed. Maintain existing Role-Based Access Control (RBAC) processes. Collaborate with fulfillment teams to ensure that RBAC processes work effectively. Support the effective implementation, and maintenance of any Identity and Access control systems. About you Experience of working with Identity and Access Management systems for on-premise and cloud-based systems such as Azure and AWS Experience of working within or with Information Security and experience of various governance concepts, tools, processes, and methodologies used in Access Management. (e.g., RBAC, PAM, least-privilege, MFA etc.) Experience of working with business users, able to translate business requirements and Technology requirements into working practices/processes. Good knowledge of information security best practices and compliance, including ISO27001/2, NIST, PCI/DSS, EUGDPR, and emerging cyber security standards and the effect on identity and access management.
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
26/03/2024
Full time
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
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