ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
IT Operation Engineer Location: Southampton (5x days onsite) Rate: £200 per day (Inside IR35) Length: 2 months Role Profile As an IT Operations Engineer, you will be part of a global IT team, reporting to the Head of Enterprise IT. You will play a crucial role in maintaining and optimizing our onshore IT systems and onshore staff, ensuring seamless operations across the business. What will you do: Monitor, manage and troubleshoot IT & Network issues across the on-shore environments; Respond to and manage 1st & 2nd line IT support incidents and requests, ensuring timely resolution in line with service-level agreements (SLAs); Respond to, diagnose, and fault-find monitoring alerts; Provide technical expertise to staff regarding technical issues on systems and peripherals; Manage IT equipment, software licenses, and peripheral devices, ensuring proper procurement and maintenance; Collaborating with other IT Teams to support infrastructure, security and network operations; Document, schedule, and implement change requests where necessary; Perform root cause analysis on critical issues and establish improvements to prevent repeat occurrences; Analyse metrics and contribute to operational reporting. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
14/05/2025
Contractor
IT Operation Engineer Location: Southampton (5x days onsite) Rate: £200 per day (Inside IR35) Length: 2 months Role Profile As an IT Operations Engineer, you will be part of a global IT team, reporting to the Head of Enterprise IT. You will play a crucial role in maintaining and optimizing our onshore IT systems and onshore staff, ensuring seamless operations across the business. What will you do: Monitor, manage and troubleshoot IT & Network issues across the on-shore environments; Respond to and manage 1st & 2nd line IT support incidents and requests, ensuring timely resolution in line with service-level agreements (SLAs); Respond to, diagnose, and fault-find monitoring alerts; Provide technical expertise to staff regarding technical issues on systems and peripherals; Manage IT equipment, software licenses, and peripheral devices, ensuring proper procurement and maintenance; Collaborating with other IT Teams to support infrastructure, security and network operations; Document, schedule, and implement change requests where necessary; Perform root cause analysis on critical issues and establish improvements to prevent repeat occurrences; Analyse metrics and contribute to operational reporting. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Slater Heelis and Nelsons. We are currently going through an exciting period of positive change and growth, which is resulting in a number of fantastic opportunities across the group. Currently, we are seeking an enthusiastic and technically strong IT Services Team Lead / 3rd Line IT Engineer to join our team supporting Nelsons Solicitors across Nottingham, Leicester and Derby. Job Summary: The ideal candidate will be working with senior stakeholders and technology partners, and be responsible for providing technical support, managing complex IT issues, and ensuring the smooth operation of our IT infrastructure. This role will also involve implementing and maintaining robust cyber security measures to protect our systems and data. Key Responsibilities: Must be hands-on, with a no job too small attitude. Provide 2nd and 3rd line support for IT infrastructure, including servers, networks, and cloud services. Troubleshoot and resolve complex technical issues escalated from 1st and 2nd line support teams. Implement and manage Azure services such as Entra, Conditional Access, and Enterprise Applications. Manage and support SharePoint and Intune environments. Monitor system performance and ensure high availability and reliability of IT services. Collaborate with other IT teams to design and implement IT solutions that meet business requirements. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. Implement and maintain cyber security measures. Respond to and manage security incidents and breaches. Ensure compliance with industry standards and regulations. Stay up-to-date with the latest Azure technologies and best practices. Required Skills and Knowledge: Strong communication and interpersonal skills. Excellent problem-solving and analytical skills. Proven experience in a 3rd line IT support role. Strong technical background in Microsoft Azure, including experience with AVD, Azure virtual machines, storage, and networking. Proficiency in managing and troubleshooting Windows Server environments. Experience with Active Directory, Group Policy, and DNS/DHCP. Knowledge of networking concepts, including TCP/IP, VLANs, and VPNs. Experience with SharePoint and Intune. Familiarity with ITIL processes and best practices. Ability to work independently and as part of a team. Experience with virtualization technologies such as VMware or Hyper-V. Previous experience in a law firm or similar professional services preferred. Microsoft Certified: Azure Administrator or similar certification preferred. Not essential, but experience with iManage, Oracle, and SQL a plus! If you are a skilled IT professional with a passion for technology and a drive to lead and innovate, we encourage you to apply for this rewarding position. If this role sounds like something you'd like to explore then please click apply below and we will be in touch.
13/05/2025
Full time
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Slater Heelis and Nelsons. We are currently going through an exciting period of positive change and growth, which is resulting in a number of fantastic opportunities across the group. Currently, we are seeking an enthusiastic and technically strong IT Services Team Lead / 3rd Line IT Engineer to join our team supporting Nelsons Solicitors across Nottingham, Leicester and Derby. Job Summary: The ideal candidate will be working with senior stakeholders and technology partners, and be responsible for providing technical support, managing complex IT issues, and ensuring the smooth operation of our IT infrastructure. This role will also involve implementing and maintaining robust cyber security measures to protect our systems and data. Key Responsibilities: Must be hands-on, with a no job too small attitude. Provide 2nd and 3rd line support for IT infrastructure, including servers, networks, and cloud services. Troubleshoot and resolve complex technical issues escalated from 1st and 2nd line support teams. Implement and manage Azure services such as Entra, Conditional Access, and Enterprise Applications. Manage and support SharePoint and Intune environments. Monitor system performance and ensure high availability and reliability of IT services. Collaborate with other IT teams to design and implement IT solutions that meet business requirements. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. Implement and maintain cyber security measures. Respond to and manage security incidents and breaches. Ensure compliance with industry standards and regulations. Stay up-to-date with the latest Azure technologies and best practices. Required Skills and Knowledge: Strong communication and interpersonal skills. Excellent problem-solving and analytical skills. Proven experience in a 3rd line IT support role. Strong technical background in Microsoft Azure, including experience with AVD, Azure virtual machines, storage, and networking. Proficiency in managing and troubleshooting Windows Server environments. Experience with Active Directory, Group Policy, and DNS/DHCP. Knowledge of networking concepts, including TCP/IP, VLANs, and VPNs. Experience with SharePoint and Intune. Familiarity with ITIL processes and best practices. Ability to work independently and as part of a team. Experience with virtualization technologies such as VMware or Hyper-V. Previous experience in a law firm or similar professional services preferred. Microsoft Certified: Azure Administrator or similar certification preferred. Not essential, but experience with iManage, Oracle, and SQL a plus! If you are a skilled IT professional with a passion for technology and a drive to lead and innovate, we encourage you to apply for this rewarding position. If this role sounds like something you'd like to explore then please click apply below and we will be in touch.
Linux and MacOS Support Engineer Location: Duxford, CB22 Work Arrangement: On-premises An exceptional career opportunity awaits you to join a prestigious national institution renowned for its historical significance and cultural impact. This organisation houses an extensive digital archive and has recently upgraded its IT infrastructure to support its forward-thinking mission. The role offers a unique chance to work in a culturally significant environment, supporting critical digital assets while maintaining essential Linux and Mac systems across multiple UK locations. The successful candidate must have experience in both Linux and Apple Mac support and administration and be able to communicate confidently about technical matters. Linux and MacOS Support Engineer Key Skills: We seek individuals with strong technical support experience, particularly in Linux server environments and Apple Mac systems. We are keen to connect with Linux support specialists, technical support engineers, Mac enthusiasts (professionally or with strong personal experience), 1st, 2nd line or 3rd line support professionals, and other IT specialists comfortable working across multiple operating systems. To excel in this position, you must possess many of the following: * At least 4 years of proven experience in team working within a multi-platform technical environment. * Professional experience supporting and administrating Linux operating systems. * Apple Mac support and administration experience (professional or strong personal experience). * Excellent customer relationship skills with the ability to work calmly under pressure. * Experience with command-line tools, bash Scripting, and automation. * Knowledge of system monitoring, patching, and life cycle management. * Problem management experience and data networking support skills. * Deployment and installation of software updates and patches on both Linux and MacOS. All applicants must reside in the UK, have good English communication skills, and have the right to work in the UK. About the Linux and MacOS Support Engineer position: You will be a crucial IT and AV Services team member tasked with supporting a dual environment of Linux Servers and Apple Mac systems. This role combines project work with responsive support duties across multiple locations. Responsibilities include: * Providing expert technical support for Linux Servers and approximately 40-45 Mac systems for high-profile clients. * Administering Linux systems using command-line tools, cron jobs, package managers, Shell Scripting, and logging. * Managing the deployment and administration of Mac devices via Microsoft Intune. * Ensuring timely patching and life cycle management of the Mac estate to maintain security standards. * Delivering first, second, and third-line support for Mac and Linux systems. * Troubleshooting and resolving technical issues for users across the organisation. * Creating and maintaining comprehensive system documentation. * Supporting and administering the Digital Asset Management System (DAMS). * Assisting with the implementation of new technologies, including AI chatbots This role offers exceptional career development opportunities. You'll gain valuable experience with Microsoft Intune for device management, even if you're new to this platform. You'll also have the chance to work with cutting-edge AI technologies, helping to integrate chatbots into the service desk environment. This blend of historical significance and technological innovation creates a stimulating environment with varied and challenging responsibilities that will enhance your technical portfolio and boost your future career prospects. Salary and Benefits: Salary: To £40,000 Work Arrangement: On-premises Benefits Include: * 25 days annual leave (increasing to 30 after 5 years) plus public holidays * Exceptional pension contributions between 16.7%-24.3% * Interest-free season ticket loans after three months of service * Free access to partner museum exhibitions * Continuous professional development opportunities * Enhanced maternity and paternity benefits linked to length of service * Childcare vouchers * Benenden Healthcare Society membership (subject to terms & conditions) * Access to The Charity for Civil Servants * Ride 2 Work Scheme For more information on this Linux and MacOS Support Engineer position, please contact us to discuss. Our client welcomes everyone. They celebrate differences and encourage all qualified candidates to apply and be themselves at work.
12/05/2025
Full time
Linux and MacOS Support Engineer Location: Duxford, CB22 Work Arrangement: On-premises An exceptional career opportunity awaits you to join a prestigious national institution renowned for its historical significance and cultural impact. This organisation houses an extensive digital archive and has recently upgraded its IT infrastructure to support its forward-thinking mission. The role offers a unique chance to work in a culturally significant environment, supporting critical digital assets while maintaining essential Linux and Mac systems across multiple UK locations. The successful candidate must have experience in both Linux and Apple Mac support and administration and be able to communicate confidently about technical matters. Linux and MacOS Support Engineer Key Skills: We seek individuals with strong technical support experience, particularly in Linux server environments and Apple Mac systems. We are keen to connect with Linux support specialists, technical support engineers, Mac enthusiasts (professionally or with strong personal experience), 1st, 2nd line or 3rd line support professionals, and other IT specialists comfortable working across multiple operating systems. To excel in this position, you must possess many of the following: * At least 4 years of proven experience in team working within a multi-platform technical environment. * Professional experience supporting and administrating Linux operating systems. * Apple Mac support and administration experience (professional or strong personal experience). * Excellent customer relationship skills with the ability to work calmly under pressure. * Experience with command-line tools, bash Scripting, and automation. * Knowledge of system monitoring, patching, and life cycle management. * Problem management experience and data networking support skills. * Deployment and installation of software updates and patches on both Linux and MacOS. All applicants must reside in the UK, have good English communication skills, and have the right to work in the UK. About the Linux and MacOS Support Engineer position: You will be a crucial IT and AV Services team member tasked with supporting a dual environment of Linux Servers and Apple Mac systems. This role combines project work with responsive support duties across multiple locations. Responsibilities include: * Providing expert technical support for Linux Servers and approximately 40-45 Mac systems for high-profile clients. * Administering Linux systems using command-line tools, cron jobs, package managers, Shell Scripting, and logging. * Managing the deployment and administration of Mac devices via Microsoft Intune. * Ensuring timely patching and life cycle management of the Mac estate to maintain security standards. * Delivering first, second, and third-line support for Mac and Linux systems. * Troubleshooting and resolving technical issues for users across the organisation. * Creating and maintaining comprehensive system documentation. * Supporting and administering the Digital Asset Management System (DAMS). * Assisting with the implementation of new technologies, including AI chatbots This role offers exceptional career development opportunities. You'll gain valuable experience with Microsoft Intune for device management, even if you're new to this platform. You'll also have the chance to work with cutting-edge AI technologies, helping to integrate chatbots into the service desk environment. This blend of historical significance and technological innovation creates a stimulating environment with varied and challenging responsibilities that will enhance your technical portfolio and boost your future career prospects. Salary and Benefits: Salary: To £40,000 Work Arrangement: On-premises Benefits Include: * 25 days annual leave (increasing to 30 after 5 years) plus public holidays * Exceptional pension contributions between 16.7%-24.3% * Interest-free season ticket loans after three months of service * Free access to partner museum exhibitions * Continuous professional development opportunities * Enhanced maternity and paternity benefits linked to length of service * Childcare vouchers * Benenden Healthcare Society membership (subject to terms & conditions) * Access to The Charity for Civil Servants * Ride 2 Work Scheme For more information on this Linux and MacOS Support Engineer position, please contact us to discuss. Our client welcomes everyone. They celebrate differences and encourage all qualified candidates to apply and be themselves at work.
1st & 2nd Line Support - Wakefield Are you a proactive IT professional passionate about user support and technology improvement? We re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you ll help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects. You ll be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology. Key Responsibilities Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments. Own, track, and report on helpdesk support tickets and their resolution effectiveness. Standardise IT processes, systems, and documentation to ensure consistency and compliance. Work alongside suppliers and service providers to ensure high service standards. Assist in IT infrastructure monitoring, daily contingency checks, and backup management. Identify and implement opportunities to improve IT infrastructure security and efficiency. Train users and assess training needs to support adoption of IT solutions. Support asset tagging, hardware maintenance, and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You ll play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support. Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we d love to hear from you. 1st & 2nd Line Support - Wakefield
10/05/2025
Full time
1st & 2nd Line Support - Wakefield Are you a proactive IT professional passionate about user support and technology improvement? We re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you ll help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects. You ll be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology. Key Responsibilities Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments. Own, track, and report on helpdesk support tickets and their resolution effectiveness. Standardise IT processes, systems, and documentation to ensure consistency and compliance. Work alongside suppliers and service providers to ensure high service standards. Assist in IT infrastructure monitoring, daily contingency checks, and backup management. Identify and implement opportunities to improve IT infrastructure security and efficiency. Train users and assess training needs to support adoption of IT solutions. Support asset tagging, hardware maintenance, and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You ll play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support. Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we d love to hear from you. 1st & 2nd Line Support - Wakefield
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
10/05/2025
Full time
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
1st & 2nd Line Support - Manchester Are you a proactive IT professional passionate about user support and technology improvement? We re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you ll help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects. You ll be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology. Key Responsibilities Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments. Own, track, and report on helpdesk support tickets and their resolution effectiveness. Standardise IT processes, systems, and documentation to ensure consistency and compliance. Work alongside suppliers and service providers to ensure high service standards. Assist in IT infrastructure monitoring, daily contingency checks, and backup management. Identify and implement opportunities to improve IT infrastructure security and efficiency. Train users and assess training needs to support adoption of IT solutions. Support asset tagging, hardware maintenance, and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You ll play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support. Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we d love to hear from you. 1st & 2nd Line Support - Manchester
10/05/2025
Full time
1st & 2nd Line Support - Manchester Are you a proactive IT professional passionate about user support and technology improvement? We re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you ll help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects. You ll be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology. Key Responsibilities Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments. Own, track, and report on helpdesk support tickets and their resolution effectiveness. Standardise IT processes, systems, and documentation to ensure consistency and compliance. Work alongside suppliers and service providers to ensure high service standards. Assist in IT infrastructure monitoring, daily contingency checks, and backup management. Identify and implement opportunities to improve IT infrastructure security and efficiency. Train users and assess training needs to support adoption of IT solutions. Support asset tagging, hardware maintenance, and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You ll play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support. Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we d love to hear from you. 1st & 2nd Line Support - Manchester
ProtoPie is the easiest interactive prototyping tool for all digital products. Designers can turn their UI/UX design ideas into highly interactive prototypes for mobile, desktop, web, all the way to IoT and beyond. They can explore, validate, and test design solutions and ideas by creating very realistic, production-like prototypes without code and without the help of engineers. ProtoPie is widely used by various companies all over the world across many industries, e.g., Google, Microsoft, Meta, Nintendo, BMW, Samsung, Tencent, Reddit, Bytedance, and Disney. Plus, ProtoPie won no.1 Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey. About the role As a Technical Solutions Engineer, you will play a crucial role in providing technical expertise and support to our enterprise clients. Your primary responsibility will be to address security and technical inquiries, analyze customer problems, and deliver effective solutions. Additionally, you will collaborate with our product engineering and sales teams to ensure customer satisfaction and drive sales growth. This position is based in the UK and will involve working closely with our sales teams, in a hybrid work environment. Responsibilities Efficiently address and resolve technical inquiries from enterprise clients, actively participating in customer calls, offering support in on-premise server setup, and showcasing expertise in enterprise network environments and systems. Support sales through product demonstrations, showcasing ProtoPie product technical capabilities, and creating designer-friendly guidelines to aid clients in addressing technical issues. Conduct thorough investigations into customer technical issues, performing root cause analysis to identify underlying problems and provide appropriate solutions. Collaborate with product engineering teams to escalate complex issues, ensuring that they are resolved efficiently and to the satisfaction of the customer. Develop ProtoPie Integration apps (bridge apps) for hardware (different modes of wheel, LED, Knob, etc) and software (Unity/Unreal, IoT home assistant API, Voice API, etc.) for Solution Integrations. Qualifications Must 4+ years of professional experience in software-hardware integrated prototyping and familiarity with devices such as Raspberry Pi, Arduino, and Embedded devices. Basic scripting abilities: Bash, Batch, JS. Strong Back end knowledge to work with on-premise servers (Please attach your portfolio link to the resume: Git repository (GitHub), blog, or others). Docker. Networking. Excellent verbal and written communication skills in English, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences. Demonstrated kindness, empathy, and the ability to build strong customer relationships. Strong willingness and passion to continuously learn and grow in a fast-paced environment. Plus Good understanding of design tools, Figma, Unity, or other UI/UX tools. Experience with software-hardware integrated prototyping and familiarity with Embedded devices. Protocols: CAN/LIN. How We Work Team ProtoPie Works with 5 Company Values 1. Autonomy & Responsibility We respect everyone's autonomy while taking responsibility for freedom and for judgment between right and wrong for the company. 2. Communication & Trust We share information, communicate transparently, and build trust with our colleagues and customers. 3. Integrity We draw a line between personal and professional lives and work with high moral standards. We respect each cultural trait and always consider the global market in work. 4. Team Player We collaborate with colleagues, help others actively, and respect others' professionalism and authority. Benefits and Welfare 1. Welcome Awards For new joiners, we support KRW 1,000,000 (USD 830) for buying personal peripherals and items for better work efficiency. - Desk, Chair, Tablet PC, Mobile, Smartwatch, etc. We believe that members' growth and happiness lead to the team's growth. We support members in buying books and taking classes they want: language, instrument, anything you want to learn. 2. Healthcare Benefits We understand that our people can bring their best selves to work when they and their families are taken care of. - Medical check-ups, Gym, Physical activities, Vision care, Medical treatment (pets included). We support internet and mobile expenses to enrich our remote working environment. 3. Congratulations & Condolences We support members' life events both in joy and in sorrow. Working Arrangements 10 AM to 7 PM CET recommended but flexible. Full-time position (during the first 3 months-the probation period, the employee will receive 100% of their salary). Office: TBD. Hiring Process Submit resume or CV > 1st Interview > 2nd Interview > 3rd Interview > decision and negotiation. Please exclude any information from your resume that is not directly related to the job position, such as physical conditions, marital status, family relationships, and place of origin. We will let you know the application result within 2 weeks of your application. All interviews will be conducted via video call. Interview process may be slightly changed depending on the position. Employment will be terminated if you are found to have falsified information on your resume and portfolio. StudioXID is dedicated to cultivating a diverse and inclusive workplace. We highly value diversity in our workforce and do not discriminate in our hiring or promotion practices based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, pregnancy (including breastfeeding), parental status, or any other characteristic protected by law. As a global company, English proficiency is required for all roles to ensure smooth communication and collaboration across our international teams, unless otherwise stated in the job postings. If you have any questions, please feel free to reach us at
09/05/2025
Full time
ProtoPie is the easiest interactive prototyping tool for all digital products. Designers can turn their UI/UX design ideas into highly interactive prototypes for mobile, desktop, web, all the way to IoT and beyond. They can explore, validate, and test design solutions and ideas by creating very realistic, production-like prototypes without code and without the help of engineers. ProtoPie is widely used by various companies all over the world across many industries, e.g., Google, Microsoft, Meta, Nintendo, BMW, Samsung, Tencent, Reddit, Bytedance, and Disney. Plus, ProtoPie won no.1 Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey. About the role As a Technical Solutions Engineer, you will play a crucial role in providing technical expertise and support to our enterprise clients. Your primary responsibility will be to address security and technical inquiries, analyze customer problems, and deliver effective solutions. Additionally, you will collaborate with our product engineering and sales teams to ensure customer satisfaction and drive sales growth. This position is based in the UK and will involve working closely with our sales teams, in a hybrid work environment. Responsibilities Efficiently address and resolve technical inquiries from enterprise clients, actively participating in customer calls, offering support in on-premise server setup, and showcasing expertise in enterprise network environments and systems. Support sales through product demonstrations, showcasing ProtoPie product technical capabilities, and creating designer-friendly guidelines to aid clients in addressing technical issues. Conduct thorough investigations into customer technical issues, performing root cause analysis to identify underlying problems and provide appropriate solutions. Collaborate with product engineering teams to escalate complex issues, ensuring that they are resolved efficiently and to the satisfaction of the customer. Develop ProtoPie Integration apps (bridge apps) for hardware (different modes of wheel, LED, Knob, etc) and software (Unity/Unreal, IoT home assistant API, Voice API, etc.) for Solution Integrations. Qualifications Must 4+ years of professional experience in software-hardware integrated prototyping and familiarity with devices such as Raspberry Pi, Arduino, and Embedded devices. Basic scripting abilities: Bash, Batch, JS. Strong Back end knowledge to work with on-premise servers (Please attach your portfolio link to the resume: Git repository (GitHub), blog, or others). Docker. Networking. Excellent verbal and written communication skills in English, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences. Demonstrated kindness, empathy, and the ability to build strong customer relationships. Strong willingness and passion to continuously learn and grow in a fast-paced environment. Plus Good understanding of design tools, Figma, Unity, or other UI/UX tools. Experience with software-hardware integrated prototyping and familiarity with Embedded devices. Protocols: CAN/LIN. How We Work Team ProtoPie Works with 5 Company Values 1. Autonomy & Responsibility We respect everyone's autonomy while taking responsibility for freedom and for judgment between right and wrong for the company. 2. Communication & Trust We share information, communicate transparently, and build trust with our colleagues and customers. 3. Integrity We draw a line between personal and professional lives and work with high moral standards. We respect each cultural trait and always consider the global market in work. 4. Team Player We collaborate with colleagues, help others actively, and respect others' professionalism and authority. Benefits and Welfare 1. Welcome Awards For new joiners, we support KRW 1,000,000 (USD 830) for buying personal peripherals and items for better work efficiency. - Desk, Chair, Tablet PC, Mobile, Smartwatch, etc. We believe that members' growth and happiness lead to the team's growth. We support members in buying books and taking classes they want: language, instrument, anything you want to learn. 2. Healthcare Benefits We understand that our people can bring their best selves to work when they and their families are taken care of. - Medical check-ups, Gym, Physical activities, Vision care, Medical treatment (pets included). We support internet and mobile expenses to enrich our remote working environment. 3. Congratulations & Condolences We support members' life events both in joy and in sorrow. Working Arrangements 10 AM to 7 PM CET recommended but flexible. Full-time position (during the first 3 months-the probation period, the employee will receive 100% of their salary). Office: TBD. Hiring Process Submit resume or CV > 1st Interview > 2nd Interview > 3rd Interview > decision and negotiation. Please exclude any information from your resume that is not directly related to the job position, such as physical conditions, marital status, family relationships, and place of origin. We will let you know the application result within 2 weeks of your application. All interviews will be conducted via video call. Interview process may be slightly changed depending on the position. Employment will be terminated if you are found to have falsified information on your resume and portfolio. StudioXID is dedicated to cultivating a diverse and inclusive workplace. We highly value diversity in our workforce and do not discriminate in our hiring or promotion practices based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, pregnancy (including breastfeeding), parental status, or any other characteristic protected by law. As a global company, English proficiency is required for all roles to ensure smooth communication and collaboration across our international teams, unless otherwise stated in the job postings. If you have any questions, please feel free to reach us at
Job Title: IT Support Technician Location: Washington (full-time onsite) Industry: Manufacturing About the Company Our client, a well-established and growing manufacturer based in Washington , is seeking an experienced and proactive 1st / 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support. Role Overview As a IT Support Engineer , you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 1st/2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls. User Support: Assist end-users with technical queries, offering remote and on-site support as needed. Key Skills & Experience Minimum of 2 years' experience in a IT Support role. Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration . Experience with networking technologies , including TCP/IP, DNS, DHCP, and VPNs. Familiarity with Google Suite (beneficial) Strong troubleshooting skills, with a methodical and analytical approach to problem-solving. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Experience with remote desktop tools and ticketing systems. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
09/05/2025
Full time
Job Title: IT Support Technician Location: Washington (full-time onsite) Industry: Manufacturing About the Company Our client, a well-established and growing manufacturer based in Washington , is seeking an experienced and proactive 1st / 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support. Role Overview As a IT Support Engineer , you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 1st/2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls. User Support: Assist end-users with technical queries, offering remote and on-site support as needed. Key Skills & Experience Minimum of 2 years' experience in a IT Support role. Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration . Experience with networking technologies , including TCP/IP, DNS, DHCP, and VPNs. Familiarity with Google Suite (beneficial) Strong troubleshooting skills, with a methodical and analytical approach to problem-solving. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Experience with remote desktop tools and ticketing systems. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Lead Network Engineer Are you a seasoned Network Engineer with proven Wifi Design & Troubleshooting experience? We are seeking a highly skilled and experienced Lead Network Engineer experienced with Cisco Meraki, Juniper Mist and Ubiquiti solutions as well as experience with Ekahau Wi-Fi solutions and ideally CCNP / JNCIP certified to join this dynamic team. This position requires a seasoned Network Engineer professional with extensive expertise in IT networks, particularly in the coworking and flexible workspace industry. The ideal candidate will demonstrate a proactive approach to leadership, innovation, and the delivery of high-performance network solutions. The Network Engineer requires extensive Wi-Fi design and troubleshooting experience, ensuring robust and reliable wireless network infrastructures for our clients. The successful Network Engineer will play a key role in driving excellence in IT network design, implementation, and management. Experience with Cisco Meraki, Juniper Mist and Ubiquiti solutions as well as experience with Ekahau Wi-Fi solutions. Ideally CCNP / JNCIP certified. Key Responsibilities Leadership and Team Management Lead and manage a team of engineers, providing guidance, mentorship, and hands-on support. Foster a collaborative and high-performing team environment, ensuring team members are equipped with the skills and tools to excel. Network Design and Implementation Design, implement, and optimise scalable network solutions tailored to customer needs, with a focus on Wi-Fi design and troubleshooting. Evaluate and recommend emerging IT network solutions to enhance efficiency, security, and performance. Technical Expertise and Troubleshooting Troubleshoot and resolve complex network issues with a focus on minimising downtime and ensuring seamless operations. Provide 2nd line support for all network-related issues and assist with 1st line support when needed. Customer Engagement and Pre-Sales Support Collaborate with cross-functional teams to ensure the seamless integration of network solutions. Offer pre-sales support by working with the sales team to specify and propose innovative solutions. Build and maintain strong relationships with key customer accounts, ensuring their unique network requirements are met. Documentation and Industry Expertise Develop and maintain comprehensive network documentation, including designs, procedures, and troubleshooting guides. Stay updated with industry trends, particularly in Wi-Fi technologies, ensuring our network solutions are cutting-edge. Additional Responsibilities Provide expertise on supplementary solutions we offer, as needed, including: AV & Video Conferencing Print Management Access Control & CCTV Workspace Management Platforms (e.g., Nexudus, OfficeRnD) Qualifications Experience and Technical Skills Proven experience as a Network Engineer, with a focus on Wi-Fi design and troubleshooting for environments requiring robust and seamless wireless connectivity. Experience with Cisco Meraki, Juniper Mist and Ubiquiti solutions. Experience with Ekahau Wi-Fi solutions. Strong analytical and problem-solving skills, with a proven ability to diagnose and resolve network challenges efficiently. Experience in the coworking and flexible workspace industry is a significant advantage. Leadership and Communication Demonstrated ability to manage and mentor a team effectively. Strong interpersonal and communication skills, with the ability to convey technical concepts to non-technical stakeholders. Certifications and Knowledge Relevant certifications such as CCNP, JNCIP, or equivalent are highly desirable. Ekahau certifications. Familiarity with related technologies, including AV solutions, workspace management platforms, and access control systems, is a plus. This position is ideal for a results-driven professional who thrives in a fast-paced, innovative environment. If you have the technical expertise, leadership acumen, and passion for delivering exceptional network solutions, we invite you to join our team.
09/05/2025
Full time
Lead Network Engineer Are you a seasoned Network Engineer with proven Wifi Design & Troubleshooting experience? We are seeking a highly skilled and experienced Lead Network Engineer experienced with Cisco Meraki, Juniper Mist and Ubiquiti solutions as well as experience with Ekahau Wi-Fi solutions and ideally CCNP / JNCIP certified to join this dynamic team. This position requires a seasoned Network Engineer professional with extensive expertise in IT networks, particularly in the coworking and flexible workspace industry. The ideal candidate will demonstrate a proactive approach to leadership, innovation, and the delivery of high-performance network solutions. The Network Engineer requires extensive Wi-Fi design and troubleshooting experience, ensuring robust and reliable wireless network infrastructures for our clients. The successful Network Engineer will play a key role in driving excellence in IT network design, implementation, and management. Experience with Cisco Meraki, Juniper Mist and Ubiquiti solutions as well as experience with Ekahau Wi-Fi solutions. Ideally CCNP / JNCIP certified. Key Responsibilities Leadership and Team Management Lead and manage a team of engineers, providing guidance, mentorship, and hands-on support. Foster a collaborative and high-performing team environment, ensuring team members are equipped with the skills and tools to excel. Network Design and Implementation Design, implement, and optimise scalable network solutions tailored to customer needs, with a focus on Wi-Fi design and troubleshooting. Evaluate and recommend emerging IT network solutions to enhance efficiency, security, and performance. Technical Expertise and Troubleshooting Troubleshoot and resolve complex network issues with a focus on minimising downtime and ensuring seamless operations. Provide 2nd line support for all network-related issues and assist with 1st line support when needed. Customer Engagement and Pre-Sales Support Collaborate with cross-functional teams to ensure the seamless integration of network solutions. Offer pre-sales support by working with the sales team to specify and propose innovative solutions. Build and maintain strong relationships with key customer accounts, ensuring their unique network requirements are met. Documentation and Industry Expertise Develop and maintain comprehensive network documentation, including designs, procedures, and troubleshooting guides. Stay updated with industry trends, particularly in Wi-Fi technologies, ensuring our network solutions are cutting-edge. Additional Responsibilities Provide expertise on supplementary solutions we offer, as needed, including: AV & Video Conferencing Print Management Access Control & CCTV Workspace Management Platforms (e.g., Nexudus, OfficeRnD) Qualifications Experience and Technical Skills Proven experience as a Network Engineer, with a focus on Wi-Fi design and troubleshooting for environments requiring robust and seamless wireless connectivity. Experience with Cisco Meraki, Juniper Mist and Ubiquiti solutions. Experience with Ekahau Wi-Fi solutions. Strong analytical and problem-solving skills, with a proven ability to diagnose and resolve network challenges efficiently. Experience in the coworking and flexible workspace industry is a significant advantage. Leadership and Communication Demonstrated ability to manage and mentor a team effectively. Strong interpersonal and communication skills, with the ability to convey technical concepts to non-technical stakeholders. Certifications and Knowledge Relevant certifications such as CCNP, JNCIP, or equivalent are highly desirable. Ekahau certifications. Familiarity with related technologies, including AV solutions, workspace management platforms, and access control systems, is a plus. This position is ideal for a results-driven professional who thrives in a fast-paced, innovative environment. If you have the technical expertise, leadership acumen, and passion for delivering exceptional network solutions, we invite you to join our team.
About Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more. About the Role We are looking for an experienced Head of Data to lead the data strategy for our rapidly growing SaaS platform. The successful candidate will collaborate with our software engineering and data science teams to develop scalable customer facing solutions in a high-throughput and large data volume system. You will be responsible for maintaining a high-performance OLTP environment and spearheading enhancements in real-time data analysis. Role and Responsibilities: Develop and execute data strategies and initiatives that support company objectives and drive revenue growth. Establish a scalable data platform catering to the requirements of our Data Science and Product teams. Manage a team, ensuring delivery of secure, scalable, and cost-effective solutions. Mentor team members, empowering them to handle day-to-day operations, projects, and incidents independently. Demonstrate expertise in chosen tools, understanding their strengths and aligning workloads to promote growth and scale. Collaborate with DevOps and Service Ops teams to maintain the data infrastructure and optimize costs. Oversee HA/DR for all data stores. About You Skills and Experience: Past experience in managing a team of engineers in a SaaS environment. Solid technical proficiency in data engineering, data architectures, and analytics, with a specialization in building high-performance OLTP and OLAP environments. Familiarity with relational databases, document databases, Google Big Query, Python, and Databricks or equivalent technologies is preferred. Previous experience in creating real-time data analytical solutions for large multi-user SaaS environments. Knowledge of cloud based technologies, particularly Azure and large data processing frameworks such as Spark. Experience working with large distributed systems and high throughput. Experience with performance tuning and designing scalable data pipelines. Knowledge of real-time data processing and event driven systems. Use of Kafka, Event Hubs or similar. Experience working with data scientists, MLOps and building ML enabled features. Why Us Data is at the heart of everything we do at Dotdigital and have a lot of it! We process hundreds of terabytes and tens of thousands of requests per second. So if you're looking for a challenging environment and a chance to push our business forward with cutting edge data initiatives at scale, then this is the role for you. Don't just take our word for it - hear what your future colleagues have to say about working in our team: "As a member of the Data Engineering team I have had the opportunity to work on a wide variety of data platforms, which not only broadens my knowledge base but also keeps me constantly engaged with evolving technologies.The team I work with is highly skilled team and truly inspiring. We motivate each other to innovate and excel in solving complex, large-scale problems with multi-terabyte datasets and high throughput rates. Moreover, Dotdigital embraces a relaxed and flexible work culture, ensuring the great balance between productivity and well-being. If you seek an environment that fosters personal and professional growth, Dotdigital's data team is the perfect match" Robert Silver - Lead DBA Interview Process 15min Screening Call with Team Talent 1st stage interview with Platform Engineering Director & Lead DBA 2nd stage interview with Platform Engineering Director & Lead DBA & Platform Engineering Manager. Technical whiteboard session. Final stage interview with CPTO. Some of Our Global Benefits Parental leave Medical benefits Paid sick leave Dotdigital day Share reward Wellbeing reward Wellbeing Days Loyalty reward DEI commitment As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you. Legal statement No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
08/05/2025
Full time
About Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more. About the Role We are looking for an experienced Head of Data to lead the data strategy for our rapidly growing SaaS platform. The successful candidate will collaborate with our software engineering and data science teams to develop scalable customer facing solutions in a high-throughput and large data volume system. You will be responsible for maintaining a high-performance OLTP environment and spearheading enhancements in real-time data analysis. Role and Responsibilities: Develop and execute data strategies and initiatives that support company objectives and drive revenue growth. Establish a scalable data platform catering to the requirements of our Data Science and Product teams. Manage a team, ensuring delivery of secure, scalable, and cost-effective solutions. Mentor team members, empowering them to handle day-to-day operations, projects, and incidents independently. Demonstrate expertise in chosen tools, understanding their strengths and aligning workloads to promote growth and scale. Collaborate with DevOps and Service Ops teams to maintain the data infrastructure and optimize costs. Oversee HA/DR for all data stores. About You Skills and Experience: Past experience in managing a team of engineers in a SaaS environment. Solid technical proficiency in data engineering, data architectures, and analytics, with a specialization in building high-performance OLTP and OLAP environments. Familiarity with relational databases, document databases, Google Big Query, Python, and Databricks or equivalent technologies is preferred. Previous experience in creating real-time data analytical solutions for large multi-user SaaS environments. Knowledge of cloud based technologies, particularly Azure and large data processing frameworks such as Spark. Experience working with large distributed systems and high throughput. Experience with performance tuning and designing scalable data pipelines. Knowledge of real-time data processing and event driven systems. Use of Kafka, Event Hubs or similar. Experience working with data scientists, MLOps and building ML enabled features. Why Us Data is at the heart of everything we do at Dotdigital and have a lot of it! We process hundreds of terabytes and tens of thousands of requests per second. So if you're looking for a challenging environment and a chance to push our business forward with cutting edge data initiatives at scale, then this is the role for you. Don't just take our word for it - hear what your future colleagues have to say about working in our team: "As a member of the Data Engineering team I have had the opportunity to work on a wide variety of data platforms, which not only broadens my knowledge base but also keeps me constantly engaged with evolving technologies.The team I work with is highly skilled team and truly inspiring. We motivate each other to innovate and excel in solving complex, large-scale problems with multi-terabyte datasets and high throughput rates. Moreover, Dotdigital embraces a relaxed and flexible work culture, ensuring the great balance between productivity and well-being. If you seek an environment that fosters personal and professional growth, Dotdigital's data team is the perfect match" Robert Silver - Lead DBA Interview Process 15min Screening Call with Team Talent 1st stage interview with Platform Engineering Director & Lead DBA 2nd stage interview with Platform Engineering Director & Lead DBA & Platform Engineering Manager. Technical whiteboard session. Final stage interview with CPTO. Some of Our Global Benefits Parental leave Medical benefits Paid sick leave Dotdigital day Share reward Wellbeing reward Wellbeing Days Loyalty reward DEI commitment As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you. Legal statement No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
Digital Marketing Architecture - Docklands London This is an exciting, unique, and challenging position to work at a senior level to direct the online marketing strategy for this bank based in Docklands, London. You will be an expert in online digital marketing architecture as a Business Digital Architect with at least 7 to 10 years of expertise at a senior level. Our Client is a bank that wants to engineer additional revenue streams from the large database of customers by upselling to them. For this reason, we require an expert in the online digital and marketing arena as a Business Digital Architect, where you will work with stakeholders to devise a digital strategy and leverage the multiple revenue streams that they are looking to tap into. You will be a techno-functional architect with the ability to understand Realtime Ad Intelligence and to use this information using the various CRM tools available. The following are some more points regarding this exciting new position: Develop strategy using digital marketing technology with the aim to increase customer engagement and conversion. Advise on optimization strategies used to increase the effectiveness of marketing. In-depth experience of integration of components to deliver digital marketing solutions, including consumer databases, public-facing websites, consumer preference & activity tracking solutions, multi-device consumer targeting tools, consumer segmentation & analytics, multi-channel consumer contact solutions (e-mail, SMS, mobile, etc). Experience in the creation of solutions for targeted marketing to consumers via 3rd-party channels including social media. Relevant experience and ability to articulate and define compelling and holistic digital marketing strategy to support business growth and revenue targets. Marketing cloud knowledge with technologies like DMP platforms (Krux, BlueKai, etc.) and Ad Server technologies (OpenX, SAS Ad Server, Adobe T&T, etc.). Knowledge of various DMP data segments and providers that are available in Digital Marketing Platform specific to the UK market and banking and financial domain. Business use case definition, experience with data onboarding solutions, mapping of 1st, 2nd, and 3rd party data, and driving marketing audience segments, new business revenue opportunities. Develop & outline audience strategy recommendations as needed to help better understand the consumer base. Assess and evaluate the current offerings within the DMP landscape, providing POVs on the current state of the data marketplace in the UK. Experience with inventory management platforms that overlay ad-serving systems or experience with data-targeting platforms and ad delivery. Salary for this role will be circa £100K plus benefits. So if you think you are up for a new challenge and feel you can make a difference, then send your CV to us in Word format along with your salary and availability.
08/05/2025
Full time
Digital Marketing Architecture - Docklands London This is an exciting, unique, and challenging position to work at a senior level to direct the online marketing strategy for this bank based in Docklands, London. You will be an expert in online digital marketing architecture as a Business Digital Architect with at least 7 to 10 years of expertise at a senior level. Our Client is a bank that wants to engineer additional revenue streams from the large database of customers by upselling to them. For this reason, we require an expert in the online digital and marketing arena as a Business Digital Architect, where you will work with stakeholders to devise a digital strategy and leverage the multiple revenue streams that they are looking to tap into. You will be a techno-functional architect with the ability to understand Realtime Ad Intelligence and to use this information using the various CRM tools available. The following are some more points regarding this exciting new position: Develop strategy using digital marketing technology with the aim to increase customer engagement and conversion. Advise on optimization strategies used to increase the effectiveness of marketing. In-depth experience of integration of components to deliver digital marketing solutions, including consumer databases, public-facing websites, consumer preference & activity tracking solutions, multi-device consumer targeting tools, consumer segmentation & analytics, multi-channel consumer contact solutions (e-mail, SMS, mobile, etc). Experience in the creation of solutions for targeted marketing to consumers via 3rd-party channels including social media. Relevant experience and ability to articulate and define compelling and holistic digital marketing strategy to support business growth and revenue targets. Marketing cloud knowledge with technologies like DMP platforms (Krux, BlueKai, etc.) and Ad Server technologies (OpenX, SAS Ad Server, Adobe T&T, etc.). Knowledge of various DMP data segments and providers that are available in Digital Marketing Platform specific to the UK market and banking and financial domain. Business use case definition, experience with data onboarding solutions, mapping of 1st, 2nd, and 3rd party data, and driving marketing audience segments, new business revenue opportunities. Develop & outline audience strategy recommendations as needed to help better understand the consumer base. Assess and evaluate the current offerings within the DMP landscape, providing POVs on the current state of the data marketplace in the UK. Experience with inventory management platforms that overlay ad-serving systems or experience with data-targeting platforms and ad delivery. Salary for this role will be circa £100K plus benefits. So if you think you are up for a new challenge and feel you can make a difference, then send your CV to us in Word format along with your salary and availability.
Job Description: We are seeking a skilled 2nd Line Support Engineer to join our client's dynamic team in Reading, on an initial 8 week contract. As part of a fast-paced MSP environment, you will provide technical support and troubleshooting for a range of clients across various industries. Your primary focus will be on resolving escalated IT issues, ensuring seamless system operations, and delivering excellent customer service. Key Responsibilities: Provide 2nd line support for escalated issues across Microsoft, VMware, and Veeam technologies. Troubleshoot and resolve incidents related to Windows Server, Active Directory, Office 365, and networking. Administer and maintain virtualized environments (VMware) and backup solutions (Veeam). Work closely with 1st and 3rd line teams to escalate and resolve complex issues. Ensure documentation and ticketing systems are kept up to date. Assist in IT projects, including migrations, deployments, and upgrades. Deliver exceptional customer service while maintaining SLAs. Required Skills & Experience: Proven experience in a 2nd line IT support role, ideally within an MSP. Strong knowledge of Microsoft technologies (Windows Server, Active Directory, O365). Experience with VMware (vSphere, ESXi) and Veeam backup solutions. Good understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls). Excellent troubleshooting, communication, and documentation skills.
08/05/2025
Full time
Job Description: We are seeking a skilled 2nd Line Support Engineer to join our client's dynamic team in Reading, on an initial 8 week contract. As part of a fast-paced MSP environment, you will provide technical support and troubleshooting for a range of clients across various industries. Your primary focus will be on resolving escalated IT issues, ensuring seamless system operations, and delivering excellent customer service. Key Responsibilities: Provide 2nd line support for escalated issues across Microsoft, VMware, and Veeam technologies. Troubleshoot and resolve incidents related to Windows Server, Active Directory, Office 365, and networking. Administer and maintain virtualized environments (VMware) and backup solutions (Veeam). Work closely with 1st and 3rd line teams to escalate and resolve complex issues. Ensure documentation and ticketing systems are kept up to date. Assist in IT projects, including migrations, deployments, and upgrades. Deliver exceptional customer service while maintaining SLAs. Required Skills & Experience: Proven experience in a 2nd line IT support role, ideally within an MSP. Strong knowledge of Microsoft technologies (Windows Server, Active Directory, O365). Experience with VMware (vSphere, ESXi) and Veeam backup solutions. Good understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls). Excellent troubleshooting, communication, and documentation skills.
Lead Cloud Engineer (AWS) Location: Central London - Hybrid. Onsite requirements can vary from one customer to another, however 1-2 days per week onsite is normal for our teams, with some customers requiring up to 4 days per week onsite. Salary: £95,000 - £120,000 Defence/SC Clearance Requirements: Due to working with a number of government bodies, SC clearance is required for our customer facing teams. You do not need active SC clearance as we will undertake checks upon you joining, but you must be eligible to pass SC clearance. In future, DV clearance may be required, so the ability/willingness to pass DV clearance is advantageous but not essential. About us: We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us: We care about our people and truly believe that high-performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. What we're looking for: We are looking for Lead Cloud Engineers with extensive landing zone knowledge and site reliability best practice. For us, this means experience of designing, building and operating enterprise-scale landing zones within AWS. It also means you need to be able to automate the build of complex AWS services and platforms using Terraform. We are thought leaders and our Lead Engineers work closely with customer teams, so you need to be opinionated about IaC structure and modularisation and the experience and knowledge to define the technical direction and strategy of teams and systems. What you'll be doing: Designing complex multi-tenant systems aligned to best practice Building, testing, packaging, deploying and operating AWS landing zones Automating the build of complex AWS Services and Cloud Platforms with IaC Packaging services into AMIs, Docker containers or Serverless deployments Championing infrastructure as code and opinionated about IaC structure and modularisation Scoping container/microservices to design Cloud solutions Utilising deployment techniques to enable zero downtime Mitigating security risks in AWS and supporting a mature Cloud Security Model Benefits: Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Dog friendly offices Interview Process: Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our engineering team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
08/05/2025
Full time
Lead Cloud Engineer (AWS) Location: Central London - Hybrid. Onsite requirements can vary from one customer to another, however 1-2 days per week onsite is normal for our teams, with some customers requiring up to 4 days per week onsite. Salary: £95,000 - £120,000 Defence/SC Clearance Requirements: Due to working with a number of government bodies, SC clearance is required for our customer facing teams. You do not need active SC clearance as we will undertake checks upon you joining, but you must be eligible to pass SC clearance. In future, DV clearance may be required, so the ability/willingness to pass DV clearance is advantageous but not essential. About us: We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us: We care about our people and truly believe that high-performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. What we're looking for: We are looking for Lead Cloud Engineers with extensive landing zone knowledge and site reliability best practice. For us, this means experience of designing, building and operating enterprise-scale landing zones within AWS. It also means you need to be able to automate the build of complex AWS services and platforms using Terraform. We are thought leaders and our Lead Engineers work closely with customer teams, so you need to be opinionated about IaC structure and modularisation and the experience and knowledge to define the technical direction and strategy of teams and systems. What you'll be doing: Designing complex multi-tenant systems aligned to best practice Building, testing, packaging, deploying and operating AWS landing zones Automating the build of complex AWS Services and Cloud Platforms with IaC Packaging services into AMIs, Docker containers or Serverless deployments Championing infrastructure as code and opinionated about IaC structure and modularisation Scoping container/microservices to design Cloud solutions Utilising deployment techniques to enable zero downtime Mitigating security risks in AWS and supporting a mature Cloud Security Model Benefits: Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Dog friendly offices Interview Process: Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our engineering team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Are you a tech-savvy problem solver who thrives in a fast-paced environment? Do you enjoy troubleshooting, configuring, and ensuring business systems run seamlessly? If so, this could be the perfect role for you! My client is a well known and growing business in Gloucester with a strong tech backbone, looking for an IT Support Engineer to maintain and enhance our IT infrastructure across head office, warehouse, and office locations nationwide. This is an onsite role, requiring hands-on support and nationwide travel to assist new and existing store locations. What You'll Be Doing Providing technical support across various business areas, troubleshooting and resolving IT issues. Diagnosing and maintaining IT systems to ensure smooth business operations. Working with bespoke platforms and software, requiring adaptability and quick learning. Installing, configuring, and maintaining IT and telephony systems. Keeping thorough documentation - inventory, audits, and knowledge sharing. Supporting IT projects to ensure systems evolve with business needs. Occasionally working early, late, or weekends for essential maintenance. Traveling nationwide (including Northern Ireland) to support store networks. What You'll Need 2+ years' experience in IT support (1st and 2nd line). Strong troubleshooting skills and a proactive, problem-solving mindset. Excellent communication skills - supporting colleagues at all levels. Hands-on experience with Windows 10+, Windows Server, macOS, Office 365, Active Directory, and MDM solutions. A solid understanding of networking, firewalls, VPNs, and system security. A full UK driving license and access to a vehicle. Experience with VLANs, Fortinet, PCI DSS compliance, and PDQ deployment. Knowledge of MPLS networks and VPN management. What's in It for You? Salary up to £30,000 (depending on experience). Performance-based bonus. Be part of a fast-growing company. Employee Assistance Programme. Opportunities for professional growth and skill development. Expenses covered for work-related travel (hotel stays, food, and fuel).
08/05/2025
Full time
Are you a tech-savvy problem solver who thrives in a fast-paced environment? Do you enjoy troubleshooting, configuring, and ensuring business systems run seamlessly? If so, this could be the perfect role for you! My client is a well known and growing business in Gloucester with a strong tech backbone, looking for an IT Support Engineer to maintain and enhance our IT infrastructure across head office, warehouse, and office locations nationwide. This is an onsite role, requiring hands-on support and nationwide travel to assist new and existing store locations. What You'll Be Doing Providing technical support across various business areas, troubleshooting and resolving IT issues. Diagnosing and maintaining IT systems to ensure smooth business operations. Working with bespoke platforms and software, requiring adaptability and quick learning. Installing, configuring, and maintaining IT and telephony systems. Keeping thorough documentation - inventory, audits, and knowledge sharing. Supporting IT projects to ensure systems evolve with business needs. Occasionally working early, late, or weekends for essential maintenance. Traveling nationwide (including Northern Ireland) to support store networks. What You'll Need 2+ years' experience in IT support (1st and 2nd line). Strong troubleshooting skills and a proactive, problem-solving mindset. Excellent communication skills - supporting colleagues at all levels. Hands-on experience with Windows 10+, Windows Server, macOS, Office 365, Active Directory, and MDM solutions. A solid understanding of networking, firewalls, VPNs, and system security. A full UK driving license and access to a vehicle. Experience with VLANs, Fortinet, PCI DSS compliance, and PDQ deployment. Knowledge of MPLS networks and VPN management. What's in It for You? Salary up to £30,000 (depending on experience). Performance-based bonus. Be part of a fast-growing company. Employee Assistance Programme. Opportunities for professional growth and skill development. Expenses covered for work-related travel (hotel stays, food, and fuel).
Posted: 34 mins ago Category: Deadline: April 22, 2026 Are you a 1st/2nd Line Support Engineer with solid experience working with Windows servers/operating systems, SQL scripting/databases, and ERP systems? Then this is the ideal opportunity for you to work with one of Nottingham's longest established software companies. Their successful candidate will maintain control system dashboards and databases alongside resolving support tickets, troubleshooting system issues, and maintaining infrastructure, domains, and servers. For this position, they are offering a competitive salary of up to c£30,000 per annum D.O.E alongside a generous benefits package including free parking, flexible working, pension, and sick pay. Due to the role requiring travelling to end-user sites, a full, clean UK driving licence is essential to apply for this role. The role will involve working a daily shift pattern of 8am to 4pm, along with overtime and out-of-hours support (£200 per shift overtime completed - up to 9 overtime shifts per week available). With the overtime, candidates have the ability to accrue a lot on top of their base salary (example: taking one overtime shift a week would get you £800/£1000 a month). If this sounds like the role for you, apply today! Roles and Responsibilities Maintain control system dashboards and databases Answer and resolve support tickets raised by end users Troubleshoot network and internal system issues Review logs and documentation Maintain critical infrastructure, domains, and windows servers Produce SQL server analysis reports Work closely with Control Systems Engineers, Field Service Engineers, the IT Support team, and Project Managers Skills and Experience Previous experience working in a 1st and/or 2nd line IT support position is essential Degree or apprenticeship in IT/Software-based discipline Well versed with Windows servers and operating systems Experience working with an ERP system is essential Familiarity with HTML and basic APIs is desirable but not essential SQL scripting and database experience Confident liaising with end users on a daily basis via telephone and email Comfortable providing out-of-hours support and working overtime as and when required Full, clean UK driving licence Vacancy Summary Salary: Up to c£30,000 per annum D.O.E + overtime pay (£200 per shift) Job Type: Full Time, Fully Office Based, Permanent This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
08/05/2025
Full time
Posted: 34 mins ago Category: Deadline: April 22, 2026 Are you a 1st/2nd Line Support Engineer with solid experience working with Windows servers/operating systems, SQL scripting/databases, and ERP systems? Then this is the ideal opportunity for you to work with one of Nottingham's longest established software companies. Their successful candidate will maintain control system dashboards and databases alongside resolving support tickets, troubleshooting system issues, and maintaining infrastructure, domains, and servers. For this position, they are offering a competitive salary of up to c£30,000 per annum D.O.E alongside a generous benefits package including free parking, flexible working, pension, and sick pay. Due to the role requiring travelling to end-user sites, a full, clean UK driving licence is essential to apply for this role. The role will involve working a daily shift pattern of 8am to 4pm, along with overtime and out-of-hours support (£200 per shift overtime completed - up to 9 overtime shifts per week available). With the overtime, candidates have the ability to accrue a lot on top of their base salary (example: taking one overtime shift a week would get you £800/£1000 a month). If this sounds like the role for you, apply today! Roles and Responsibilities Maintain control system dashboards and databases Answer and resolve support tickets raised by end users Troubleshoot network and internal system issues Review logs and documentation Maintain critical infrastructure, domains, and windows servers Produce SQL server analysis reports Work closely with Control Systems Engineers, Field Service Engineers, the IT Support team, and Project Managers Skills and Experience Previous experience working in a 1st and/or 2nd line IT support position is essential Degree or apprenticeship in IT/Software-based discipline Well versed with Windows servers and operating systems Experience working with an ERP system is essential Familiarity with HTML and basic APIs is desirable but not essential SQL scripting and database experience Confident liaising with end users on a daily basis via telephone and email Comfortable providing out-of-hours support and working overtime as and when required Full, clean UK driving licence Vacancy Summary Salary: Up to c£30,000 per annum D.O.E + overtime pay (£200 per shift) Job Type: Full Time, Fully Office Based, Permanent This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
Position: Technical Support Engineer Job ID: 2394/4 Location: Cornwall Rate/Salary: £30-£34K + £3500 shift allowance Benefits: Plus 4 on 4 off shift allowance (12 hour shifts) Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Technical Support Engineer Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client. HSB Technical s client is an established and well-regarded business entity. Duties and responsibilities of the Technical Support Engineer: Strong commercial awareness with the ability to work independently and take initiative. Eager to continuously learn and support new systems and services. Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone. Excellent customer service skills, with confidence in both phone and face-to-face interactions. Determining priorities in an environment where customer demand varies constantly. Keeping up to date with product knowledge, technical and regulatory changes Managing other Shift workers Qualifications and requirements for the Technical Support Engineer: ( Desirable Experience ) Experience in Customer Service and Network Operations Technical Engineering background Familiarity with MOD systems and equipment support Hands-on experience with Inmarsat and/or VSAT systems Knowledge of customer equipment and systems, including, Maritime satellite equipment (Inmarsat), VSAT systems (Intellian, Seatel, T&T) Land mobile systems (BGAN, Iridium, Thuraya, GX), IP networking (e.g., CCNA, JNCIA) This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
08/05/2025
Full time
Position: Technical Support Engineer Job ID: 2394/4 Location: Cornwall Rate/Salary: £30-£34K + £3500 shift allowance Benefits: Plus 4 on 4 off shift allowance (12 hour shifts) Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Technical Support Engineer Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client. HSB Technical s client is an established and well-regarded business entity. Duties and responsibilities of the Technical Support Engineer: Strong commercial awareness with the ability to work independently and take initiative. Eager to continuously learn and support new systems and services. Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone. Excellent customer service skills, with confidence in both phone and face-to-face interactions. Determining priorities in an environment where customer demand varies constantly. Keeping up to date with product knowledge, technical and regulatory changes Managing other Shift workers Qualifications and requirements for the Technical Support Engineer: ( Desirable Experience ) Experience in Customer Service and Network Operations Technical Engineering background Familiarity with MOD systems and equipment support Hands-on experience with Inmarsat and/or VSAT systems Knowledge of customer equipment and systems, including, Maritime satellite equipment (Inmarsat), VSAT systems (Intellian, Seatel, T&T) Land mobile systems (BGAN, Iridium, Thuraya, GX), IP networking (e.g., CCNA, JNCIA) This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
26/03/2024
Full time
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
We have a fantastic opportunity for a DevOps (Cloud Software) Engineer to join us in Siemens Mobility - Rolling Stock to provide technical leadership for our cloud-based platform (Railigent) which supports our Digital solution portfolio. In this key role, you will own and maintain the UK platform roadmap, which governs the continuous improvement of storage, compute, data management, development, and deployment components. You will be the crucial link between the development and the operations teams and will work with data engineers and data scientists in choosing appropriate solution architectures based on tactical and strategic considerations. You will be responsible for maintaining and developing the continuous integration and deployment pipeline and support the deployment of solutions from the development to the production environment. You will also be preparing inbound interfaces and connectivity from Mobility source systems and will work on integration of new cloud-based solution components with the existing platform, including state-of-the-art open-source solutions. We are looking for an experienced, versatile coder with track-record illustrating passion for problem solving in cloud-based architectures and a strong interest in the Mobility domain. This role is supporting our Rolling Stock locations across the UK, therefore we are happy to consider applications UK wide. These are your responsibilities Own the roadmap for UK platform development and be the voice for UK Railigent owners Design and develop platform components to effectively deploy data services on AWS Define technical solution requirements and define an appropriate development plan Communicate requirements for platform or pipeline components to technical customers Develop the required solutions in collaboration with data engineer, data scientists and fellow DevOps engineers within the Mobility network Ensure the solution is documented to an appropriate level and lead the hand-over to operations Design and continuously improve CI/CD pipelines Lead the deployment of solutions from DEV to PROD Develop APIs and Interfaces into the platform with Data Engineers and System Experts Build monitors to evaluate solution performance Monitor AWS Platform performance Work with central Cybersecurity teams to ensure deployed solutions are robust and safe Ensure capability is in place to for a 1st level support team to monitor and solve application and platform performance Develop best practices in documentation, monitoring, training to empower 1st level support team Define provisions for 2nd and 3rd level support working with the network team of support desks and development resources Work with colleagues and external agencies who are supporting systems for the wider Siemens Mobility UK rail fleets and assist with data exchange between systems to support the data analytics requirements of the business What do you need to qualify for this job? Experience in IT roadmap development and planning in an agile delivery framework Advanced technical expertise Cloud-based platforms (AWS preferred) Version control management CI/CD pipelines and technology Monitoring (Icinga/Prometheus) Experience maintaining self-managed stacks Strong general computing skills (Bash / Powershell, Troubleshooting, Environment setup) Strong coding skills (Python preferred) Excellent collaboration and influencing An ability to communicate a complex subject in a readily understandable form About us We're Siemens. A collection of over 377,000 great minds who are all making the future and you could be one of them! We have offices across the UK, full of talented individual's helping us to challenge the today and work towards a brighter tomorrow. Want to join us and be a Future Maker? We're excited to hear that you would like to join us here at Siemens. Our people love it here and we want you to be a part of helping us make real, what matters. We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability to help us review your suitability for the role. We will be in contact as soon as possible with an update on your application. What else do you need to know? Our compensation package includes a competitive salary, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. If we all thought the same, we would never think of anything new! That's why we recruit great minds from all walks of life. We recognise that building a diverse workforce is essential to the success of our business, therefore we encourage applications from a diverse talent pool. We are proud to announce that we have partnered with VERCIDA , the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. We welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: Organization: Siemens Mobility Company: Siemens Mobility Limited Experience Level: not defined Full / Part time: Full-time If you are a woman and cannot find jobs within engineering at Siemens that match your location or skill set why not join our talent community . While you're at it, why not set up job alerts to be notified of these fantastic opportunities when they become available!
24/09/2022
Full time
We have a fantastic opportunity for a DevOps (Cloud Software) Engineer to join us in Siemens Mobility - Rolling Stock to provide technical leadership for our cloud-based platform (Railigent) which supports our Digital solution portfolio. In this key role, you will own and maintain the UK platform roadmap, which governs the continuous improvement of storage, compute, data management, development, and deployment components. You will be the crucial link between the development and the operations teams and will work with data engineers and data scientists in choosing appropriate solution architectures based on tactical and strategic considerations. You will be responsible for maintaining and developing the continuous integration and deployment pipeline and support the deployment of solutions from the development to the production environment. You will also be preparing inbound interfaces and connectivity from Mobility source systems and will work on integration of new cloud-based solution components with the existing platform, including state-of-the-art open-source solutions. We are looking for an experienced, versatile coder with track-record illustrating passion for problem solving in cloud-based architectures and a strong interest in the Mobility domain. This role is supporting our Rolling Stock locations across the UK, therefore we are happy to consider applications UK wide. These are your responsibilities Own the roadmap for UK platform development and be the voice for UK Railigent owners Design and develop platform components to effectively deploy data services on AWS Define technical solution requirements and define an appropriate development plan Communicate requirements for platform or pipeline components to technical customers Develop the required solutions in collaboration with data engineer, data scientists and fellow DevOps engineers within the Mobility network Ensure the solution is documented to an appropriate level and lead the hand-over to operations Design and continuously improve CI/CD pipelines Lead the deployment of solutions from DEV to PROD Develop APIs and Interfaces into the platform with Data Engineers and System Experts Build monitors to evaluate solution performance Monitor AWS Platform performance Work with central Cybersecurity teams to ensure deployed solutions are robust and safe Ensure capability is in place to for a 1st level support team to monitor and solve application and platform performance Develop best practices in documentation, monitoring, training to empower 1st level support team Define provisions for 2nd and 3rd level support working with the network team of support desks and development resources Work with colleagues and external agencies who are supporting systems for the wider Siemens Mobility UK rail fleets and assist with data exchange between systems to support the data analytics requirements of the business What do you need to qualify for this job? Experience in IT roadmap development and planning in an agile delivery framework Advanced technical expertise Cloud-based platforms (AWS preferred) Version control management CI/CD pipelines and technology Monitoring (Icinga/Prometheus) Experience maintaining self-managed stacks Strong general computing skills (Bash / Powershell, Troubleshooting, Environment setup) Strong coding skills (Python preferred) Excellent collaboration and influencing An ability to communicate a complex subject in a readily understandable form About us We're Siemens. A collection of over 377,000 great minds who are all making the future and you could be one of them! We have offices across the UK, full of talented individual's helping us to challenge the today and work towards a brighter tomorrow. Want to join us and be a Future Maker? We're excited to hear that you would like to join us here at Siemens. Our people love it here and we want you to be a part of helping us make real, what matters. We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability to help us review your suitability for the role. We will be in contact as soon as possible with an update on your application. What else do you need to know? Our compensation package includes a competitive salary, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. If we all thought the same, we would never think of anything new! That's why we recruit great minds from all walks of life. We recognise that building a diverse workforce is essential to the success of our business, therefore we encourage applications from a diverse talent pool. We are proud to announce that we have partnered with VERCIDA , the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. We welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: Organization: Siemens Mobility Company: Siemens Mobility Limited Experience Level: not defined Full / Part time: Full-time If you are a woman and cannot find jobs within engineering at Siemens that match your location or skill set why not join our talent community . While you're at it, why not set up job alerts to be notified of these fantastic opportunities when they become available!
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
20/09/2022
Full time
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
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