ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
SThree are pleased to announce we're recruiting for a talented Service Delivery Engineer (London) to join our excellent team in our office based in 8 Bishopsgate. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide onsite technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Be responsible for end-to-end ownership of incidents throughout their life cycle. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Efficiently and effectively investigate, diagnose, progress and action all operational events, alerts, and incidents to the agreed target, ensuring that issues are escalated where appropriate, communicated and recorded. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed in a timely manner. Liaise with 3rd party suppliers for escalation of production issues ensuring that they meet the terms and conditions of their defined service levels. Involvement in office setup, refurbishment and retirement of legacy technology. What skills and knowledge are we looking for? Demonstrate very good expertise in the following technologies, including current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage Experience with Microsoft Power Platform would be an advantage Proven experience in a corporate technology environment. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
19/04/2025
Full time
SThree are pleased to announce we're recruiting for a talented Service Delivery Engineer (London) to join our excellent team in our office based in 8 Bishopsgate. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide onsite technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Be responsible for end-to-end ownership of incidents throughout their life cycle. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Efficiently and effectively investigate, diagnose, progress and action all operational events, alerts, and incidents to the agreed target, ensuring that issues are escalated where appropriate, communicated and recorded. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed in a timely manner. Liaise with 3rd party suppliers for escalation of production issues ensuring that they meet the terms and conditions of their defined service levels. Involvement in office setup, refurbishment and retirement of legacy technology. What skills and knowledge are we looking for? Demonstrate very good expertise in the following technologies, including current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage Experience with Microsoft Power Platform would be an advantage Proven experience in a corporate technology environment. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of 23,700 + overtime You will be able to build your IT career in a strong team, committed to being "customer centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of 23,700 plus overtime (average 2,000) with a salary review of 25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution. Provide telephone support to the user base utilising remote access tools. Log and categorise incoming calls and emails within a CRM system. Active involvement in the documenting and updating of the knowledge base. Raise jobs for Engineers and liaise with them. Take ownership of incidents and progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills both written and verbal. Good problem-solving skills. Ability to manage own workload effectively. Excellent time management skills. Attention to detail. An ability to Take Ownership. APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.
19/04/2025
Full time
Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of 23,700 + overtime You will be able to build your IT career in a strong team, committed to being "customer centric" Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of 23,700 plus overtime (average 2,000) with a salary review of 25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution. Provide telephone support to the user base utilising remote access tools. Log and categorise incoming calls and emails within a CRM system. Active involvement in the documenting and updating of the knowledge base. Raise jobs for Engineers and liaise with them. Take ownership of incidents and progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills both written and verbal. Good problem-solving skills. Ability to manage own workload effectively. Excellent time management skills. Attention to detail. An ability to Take Ownership. APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.
Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Milton Keynes area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Milton Keynes - you will be working with different schools therefore must be able to drive. Salary: £28k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
18/04/2025
Full time
Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Milton Keynes area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Milton Keynes - you will be working with different schools therefore must be able to drive. Salary: £28k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
IT 2nd Line Support Engineer Oxfordshire - Hybrid 250pd - 300pd - PAYE / Inside IR35 3 Months with possible extension Role Purpose: To provide 2nd line support across a range of IT incidents and service requests, escalating issues outside of the scope of this role to 3rd line teams and managers accordingly. 2nd line engineers will also be expected to provide guidance and assistance to 1st line colleagues where required. 2nd line engineers should also expect to be involved in physical support requirements for infrastructure including acting as "smart hands", supporting AV issues and acting as a backfill for site engineers when needed. Operational Duties: Manage and resolve incidents and service requests escalated by 1st line engineers in a timely manner, further escalating to 3rd line support teams and/or 3rd party support providers where necessary. Provide solutions for business requests within the guidelines of IT best practice and security guideless. Assist with the installation, configuration, and maintenance of IT equipment and software and enterprise applications. Monitor system performance and proactively identify potential issues. Maintain accurate records of all support requests and resolutions using the company's ticketing system. Support VIP stakeholders as required Collaborate with other IT team members to implement and improve IT processes and procedures. Participate in IT projects and initiatives as required. Support additional service requirements where practicable and directed. Qualifications & Experience: Proven IT support experience - Essential Strong knowledge of Windows (inc. Active Directory), MacOS, Android and iOS operating systems configuration and management - Essential A working knowledge of cyber security principles and controls - Essential Experience with Network troubleshooting - Desired Experience with M365, Azure and EntraID - Desired Understanding of basic IT hardware including backend enterprise infrastructure - Desired Good communication (written and verbal) skills and demonstratable experience working with a wide range of stakeholders - Essential Ability to work independently and as part of a team. - Essential Excellent problem-solving skills and attention to detail. - Essential Alignment and understanding of the ITIL framework and ITIL best practice - Desired This job description is not exhaustive, and the job holder will be required to carry out from time-to-time tasks in addition to the above that will be both reasonable and within their capabilities. INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.
18/04/2025
Contractor
IT 2nd Line Support Engineer Oxfordshire - Hybrid 250pd - 300pd - PAYE / Inside IR35 3 Months with possible extension Role Purpose: To provide 2nd line support across a range of IT incidents and service requests, escalating issues outside of the scope of this role to 3rd line teams and managers accordingly. 2nd line engineers will also be expected to provide guidance and assistance to 1st line colleagues where required. 2nd line engineers should also expect to be involved in physical support requirements for infrastructure including acting as "smart hands", supporting AV issues and acting as a backfill for site engineers when needed. Operational Duties: Manage and resolve incidents and service requests escalated by 1st line engineers in a timely manner, further escalating to 3rd line support teams and/or 3rd party support providers where necessary. Provide solutions for business requests within the guidelines of IT best practice and security guideless. Assist with the installation, configuration, and maintenance of IT equipment and software and enterprise applications. Monitor system performance and proactively identify potential issues. Maintain accurate records of all support requests and resolutions using the company's ticketing system. Support VIP stakeholders as required Collaborate with other IT team members to implement and improve IT processes and procedures. Participate in IT projects and initiatives as required. Support additional service requirements where practicable and directed. Qualifications & Experience: Proven IT support experience - Essential Strong knowledge of Windows (inc. Active Directory), MacOS, Android and iOS operating systems configuration and management - Essential A working knowledge of cyber security principles and controls - Essential Experience with Network troubleshooting - Desired Experience with M365, Azure and EntraID - Desired Understanding of basic IT hardware including backend enterprise infrastructure - Desired Good communication (written and verbal) skills and demonstratable experience working with a wide range of stakeholders - Essential Ability to work independently and as part of a team. - Essential Excellent problem-solving skills and attention to detail. - Essential Alignment and understanding of the ITIL framework and ITIL best practice - Desired This job description is not exhaustive, and the job holder will be required to carry out from time-to-time tasks in addition to the above that will be both reasonable and within their capabilities. INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.
My market leading client has a superb new opening for a Support Engineer to join them on a permanent basis, working on-site in Central Manchester. Candidates must have at least 2 years commercial Windows support experience, with strong Azure fundamentals and proven abilities working with Microsoft products (i.e. M365). This role is incredibly diverse, offering a fast-paced, sociable environment working with all level of stakeholders. You will be joining an established, growing company, and from the start will be helping drive a large migration from Windows 10 to Windows 11. The role is mainly 2nd line with some phone-based work. It is fully client facing, so strong communication skills are essential. Salary to 30,000. Please send an up-to-date CV if interested for more details. Support analyst, 1st/2nd line support, first/second line support, second line support, service desk, windows, Microsoft, MCSE, azure, systems engineer, powershell, migration, M365, Office365, O365 g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
18/04/2025
Full time
My market leading client has a superb new opening for a Support Engineer to join them on a permanent basis, working on-site in Central Manchester. Candidates must have at least 2 years commercial Windows support experience, with strong Azure fundamentals and proven abilities working with Microsoft products (i.e. M365). This role is incredibly diverse, offering a fast-paced, sociable environment working with all level of stakeholders. You will be joining an established, growing company, and from the start will be helping drive a large migration from Windows 10 to Windows 11. The role is mainly 2nd line with some phone-based work. It is fully client facing, so strong communication skills are essential. Salary to 30,000. Please send an up-to-date CV if interested for more details. Support analyst, 1st/2nd line support, first/second line support, second line support, service desk, windows, Microsoft, MCSE, azure, systems engineer, powershell, migration, M365, Office365, O365 g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Job Opportunity: Telecoms Support Desk Specialist Location: Coleshill, UK Salary: 30,000 - 35,000 per annum We are looking for an experienced 2nd Line Telecoms Support Desk Specialist to join our technical support team in Coleshill. If you have a strong background in troubleshooting and supporting broadband, phone systems, Wi-Fi, VoIP, and other telecom technologies, this is the perfect opportunity to showcase your skills! Key Responsibilities: Provide second-line technical support for a wide range of telecom services, including VoIP, broadband connections, PBX phone systems, Wi-Fi networks, and mobile services. Troubleshoot and resolve complex issues related to SIP trunking, call routing, network connectivity, and Wi-Fi signal interference. Handle escalated support queries from 1st line support, providing expert-level solutions and ensuring customer satisfaction. Support customers with the installation, configuration, and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services. Assist with fault diagnosis and service restoration for broadband, VoIP, and mobile telecoms, ensuring minimal downtime. Ensure that all issues are logged accurately in the ticketing system, tracking progress and providing detailed updates to clients. Collaborate with internal teams to investigate and resolve complex technical issues, including working on network infrastructure upgrades and system integrations. Provide proactive recommendations to improve network performance and customer experience, such as optimising Wi-Fi coverage or resolving latency issues. Required Skills & Experience: Proven experience in 2nd line telecoms support or similar IT service desk roles, with hands-on knowledge of telecom systems including VoIP, broadband, Wi-Fi networks, and PBX systems. Strong technical troubleshooting skills across various telecom technologies, including DSL, Fibre broadband, Wi-Fi signal troubleshooting, IP phone systems, and mobile data services. Familiarity with network protocols such as TCP/IP, DNS, and DHCP, and experience with network performance tools. Knowledge of SIP, VoIP call quality management, and experience with call routing systems. Excellent communication skills, capable of explaining complex technical issues in an easy-to-understand manner for customers. Ability to manage escalated support cases, offering fast, accurate resolutions while maintaining high levels of customer satisfaction. Experience with ticketing systems, logging, and prioritising support requests in line with SLAs. Proactive in identifying and resolving technical issues before they escalate. Interested? Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
18/04/2025
Full time
Job Opportunity: Telecoms Support Desk Specialist Location: Coleshill, UK Salary: 30,000 - 35,000 per annum We are looking for an experienced 2nd Line Telecoms Support Desk Specialist to join our technical support team in Coleshill. If you have a strong background in troubleshooting and supporting broadband, phone systems, Wi-Fi, VoIP, and other telecom technologies, this is the perfect opportunity to showcase your skills! Key Responsibilities: Provide second-line technical support for a wide range of telecom services, including VoIP, broadband connections, PBX phone systems, Wi-Fi networks, and mobile services. Troubleshoot and resolve complex issues related to SIP trunking, call routing, network connectivity, and Wi-Fi signal interference. Handle escalated support queries from 1st line support, providing expert-level solutions and ensuring customer satisfaction. Support customers with the installation, configuration, and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services. Assist with fault diagnosis and service restoration for broadband, VoIP, and mobile telecoms, ensuring minimal downtime. Ensure that all issues are logged accurately in the ticketing system, tracking progress and providing detailed updates to clients. Collaborate with internal teams to investigate and resolve complex technical issues, including working on network infrastructure upgrades and system integrations. Provide proactive recommendations to improve network performance and customer experience, such as optimising Wi-Fi coverage or resolving latency issues. Required Skills & Experience: Proven experience in 2nd line telecoms support or similar IT service desk roles, with hands-on knowledge of telecom systems including VoIP, broadband, Wi-Fi networks, and PBX systems. Strong technical troubleshooting skills across various telecom technologies, including DSL, Fibre broadband, Wi-Fi signal troubleshooting, IP phone systems, and mobile data services. Familiarity with network protocols such as TCP/IP, DNS, and DHCP, and experience with network performance tools. Knowledge of SIP, VoIP call quality management, and experience with call routing systems. Excellent communication skills, capable of explaining complex technical issues in an easy-to-understand manner for customers. Ability to manage escalated support cases, offering fast, accurate resolutions while maintaining high levels of customer satisfaction. Experience with ticketing systems, logging, and prioritising support requests in line with SLAs. Proactive in identifying and resolving technical issues before they escalate. Interested? Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Desk Analyst 1st line, ticket management, troubleshooting 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support You MUST come from a service desk environment - this is not a general support role and is service desk specific Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk Retail or Automotive background would be beneficial
18/04/2025
Full time
Service Desk Analyst 1st line, ticket management, troubleshooting 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support You MUST come from a service desk environment - this is not a general support role and is service desk specific Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk Retail or Automotive background would be beneficial
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
18/04/2025
Full time
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Aylesbury area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Aylesbury - commutable from Milton Keynes, High Wycombe, Oxford, Leighton Buzzard, Salary: £24k- £30k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support capacity. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
18/04/2025
Full time
Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Aylesbury area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Aylesbury - commutable from Milton Keynes, High Wycombe, Oxford, Leighton Buzzard, Salary: £24k- £30k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support capacity. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
An experienced Senior IT Technician is needed to join our team at Levett Consultancy on a full-time permanent basis. We are excited to be recruiting for a Senior IT Technician, providing 2nd line technical support for our UK customer base, working from our Ongar (near Chelmsford) and Ipswich offices. This role offers an opportunity to deepen your expertise in Google and Microsoft technologies within a challenging and rewarding environment. About Us: Levett Consultancy is a dynamic SME specialising in driving digital transformation through cloud technology. As Microsoft and Google Partners, we deliver exceptional IT solutions, fostering long-term partnerships and empowering organisations. Our collaborative and innovative culture is guided by our core principle: "Keeping Technology Simple." Our offices in Ongar and Ipswich provide professional working environments where you'll collaborate with our talented team while building strong relationships with our clients. This is an excellent opportunity to progress your career with a well-established company! Ideal Candidate Profile: We seek a proactive, communicative individual with diverse technical skills and a passion for exceeding customer expectations. The position is ideally suited to a 1st line technician wanting to progress their IT career. Essential Experience, Skills, and Knowledge: Minimum 3 years of 1st/2nd line support experience with strong troubleshooting abilities Proficiency with ITIL service desks for effective ticket management Strong experience with Windows Server including Active Directory, Group Policy, DNS, and DHCP Experience supporting various client devices including Windows, Apple, and ChromeOS Solid understanding of LAN, WAN, and Wi-Fi environments Ability to efficiently troubleshoot and resolve software and hardware issues Experience managing Google Workspace and Microsoft 365 environments Experience configuring and installing network printers and other hardware Experience in an education setting is desirable but not essential Personal Qualities: Team player with a customer-centric approach Strong problem-solving and communication skills Organised, adaptable, and goal-oriented Eagerness for continuous learning Desirable Qualifications (Minimum Two): CompTIA A+ CompTIA Network+ Google Workspace Administrator Google Workspace Deployment Specialist Microsoft Certified Expert/Associate CCNP Routing & Switching Sophos Certified Engineer Benefits: Competitive salary between £25,000 - £27,000 per annum Comprehensive company-funded training tailored to your development 35-hour working week Company pension scheme Health care benefits Professional development opportunities Collaborative and innovative working culture Opportunity to work with leading cloud technologies Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; IT Support Technician, Systems Administrator, IT Support Engineer, Technical Support Specialist, Network Technician, Desktop Support Engineer, IT Helpdesk Technician, Cloud Support Engineer will also be considered.
18/04/2025
Full time
An experienced Senior IT Technician is needed to join our team at Levett Consultancy on a full-time permanent basis. We are excited to be recruiting for a Senior IT Technician, providing 2nd line technical support for our UK customer base, working from our Ongar (near Chelmsford) and Ipswich offices. This role offers an opportunity to deepen your expertise in Google and Microsoft technologies within a challenging and rewarding environment. About Us: Levett Consultancy is a dynamic SME specialising in driving digital transformation through cloud technology. As Microsoft and Google Partners, we deliver exceptional IT solutions, fostering long-term partnerships and empowering organisations. Our collaborative and innovative culture is guided by our core principle: "Keeping Technology Simple." Our offices in Ongar and Ipswich provide professional working environments where you'll collaborate with our talented team while building strong relationships with our clients. This is an excellent opportunity to progress your career with a well-established company! Ideal Candidate Profile: We seek a proactive, communicative individual with diverse technical skills and a passion for exceeding customer expectations. The position is ideally suited to a 1st line technician wanting to progress their IT career. Essential Experience, Skills, and Knowledge: Minimum 3 years of 1st/2nd line support experience with strong troubleshooting abilities Proficiency with ITIL service desks for effective ticket management Strong experience with Windows Server including Active Directory, Group Policy, DNS, and DHCP Experience supporting various client devices including Windows, Apple, and ChromeOS Solid understanding of LAN, WAN, and Wi-Fi environments Ability to efficiently troubleshoot and resolve software and hardware issues Experience managing Google Workspace and Microsoft 365 environments Experience configuring and installing network printers and other hardware Experience in an education setting is desirable but not essential Personal Qualities: Team player with a customer-centric approach Strong problem-solving and communication skills Organised, adaptable, and goal-oriented Eagerness for continuous learning Desirable Qualifications (Minimum Two): CompTIA A+ CompTIA Network+ Google Workspace Administrator Google Workspace Deployment Specialist Microsoft Certified Expert/Associate CCNP Routing & Switching Sophos Certified Engineer Benefits: Competitive salary between £25,000 - £27,000 per annum Comprehensive company-funded training tailored to your development 35-hour working week Company pension scheme Health care benefits Professional development opportunities Collaborative and innovative working culture Opportunity to work with leading cloud technologies Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; IT Support Technician, Systems Administrator, IT Support Engineer, Technical Support Specialist, Network Technician, Desktop Support Engineer, IT Helpdesk Technician, Cloud Support Engineer will also be considered.
Are you an experienced IT professional looking to take full ownership of an internal IT environment? My client, a well-established food production company in Edinburgh, is seeking a Senior IT Engineer to manage and maintain their on-site infrastructure. This is a sole IT role on-site, where you'll handle 2nd and 3rd line issues, oversee business-as-usual operations, and lead IT projects, while a Managed Service Provider (MSP) supports 1st line tickets remotely. This is a fantastic opportunity to shape IT operations in a fast-paced manufacturing environment. Senior IT Engineer Edinburgh/Onsite 35,000 - 42,000 Daily Duties: Managing on-site infrastructure, ensuring reliability and performance. Handling 2nd and 3rd line escalations, working on more complex technical issues. Leading IT projects, including system upgrades, migrations, and network improvements. Collaborating with external MSPs for 1st line ticket resolution and escalations. Ensuring cybersecurity best practices and compliance with industry standards. Maintaining IT documentation and disaster recovery procedures. Supporting hardware and software troubleshooting across production and office environments. Identifying and implementing process improvements to enhance IT efficiency. Tech Stack: Operating Systems: Windows Server, Windows 10/11. Cloud Services: Microsoft 365, Azure AD. Networking: VLANs, Firewalls, Switches (Cisco, Ubiquiti). Virtualization: VMware, Hyper-V. Security & Backups: Veeam, Endpoint Security Solutions. Hardware: Servers, Workstations, Printers, Production IT Equipment. Company Benefits: 10% Pension Contribution - Secure your future with a generous employer pension scheme. Private Healthcare - Comprehensive medical coverage for peace of mind. Sick Pay - Financial support during unexpected health-related absences. Cycle-to-Work Scheme - Promote a healthy lifestyle with subsidized bike purchases. Free Parking - Convenient on-site parking for stress-free commutes. Life Insurance - Providing added financial security for you and your loved ones. Training & Development - Ongoing investment in your professional growth. If you're looking for a senior role where you can make a real impact, take ownership of IT operations, and work in a supportive industry, this could be the perfect opportunity for you! If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
17/04/2025
Full time
Are you an experienced IT professional looking to take full ownership of an internal IT environment? My client, a well-established food production company in Edinburgh, is seeking a Senior IT Engineer to manage and maintain their on-site infrastructure. This is a sole IT role on-site, where you'll handle 2nd and 3rd line issues, oversee business-as-usual operations, and lead IT projects, while a Managed Service Provider (MSP) supports 1st line tickets remotely. This is a fantastic opportunity to shape IT operations in a fast-paced manufacturing environment. Senior IT Engineer Edinburgh/Onsite 35,000 - 42,000 Daily Duties: Managing on-site infrastructure, ensuring reliability and performance. Handling 2nd and 3rd line escalations, working on more complex technical issues. Leading IT projects, including system upgrades, migrations, and network improvements. Collaborating with external MSPs for 1st line ticket resolution and escalations. Ensuring cybersecurity best practices and compliance with industry standards. Maintaining IT documentation and disaster recovery procedures. Supporting hardware and software troubleshooting across production and office environments. Identifying and implementing process improvements to enhance IT efficiency. Tech Stack: Operating Systems: Windows Server, Windows 10/11. Cloud Services: Microsoft 365, Azure AD. Networking: VLANs, Firewalls, Switches (Cisco, Ubiquiti). Virtualization: VMware, Hyper-V. Security & Backups: Veeam, Endpoint Security Solutions. Hardware: Servers, Workstations, Printers, Production IT Equipment. Company Benefits: 10% Pension Contribution - Secure your future with a generous employer pension scheme. Private Healthcare - Comprehensive medical coverage for peace of mind. Sick Pay - Financial support during unexpected health-related absences. Cycle-to-Work Scheme - Promote a healthy lifestyle with subsidized bike purchases. Free Parking - Convenient on-site parking for stress-free commutes. Life Insurance - Providing added financial security for you and your loved ones. Training & Development - Ongoing investment in your professional growth. If you're looking for a senior role where you can make a real impact, take ownership of IT operations, and work in a supportive industry, this could be the perfect opportunity for you! If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Glasgow city centre. 2nd Line IT Service Desk Analyst Glasgow City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
17/04/2025
Full time
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Glasgow city centre. 2nd Line IT Service Desk Analyst Glasgow City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an experienced IT professional looking to take full ownership of an internal IT environment? My client, a well-established food production company in Middlesbrough, is seeking a Senior IT Engineer to manage and maintain their on-site infrastructure. This is a sole IT role on-site, where you'll handle 2nd and 3rd line issues, oversee business-as-usual operations, and lead IT projects, while a Managed Service Provider (MSP) supports 1st line tickets remotely. This is a fantastic opportunity to shape IT operations in a fast-paced manufacturing environment. Senior IT Engineer Middlesbrough/Onsite 35,000 - 42,000 Daily Duties: Managing on-site infrastructure, ensuring reliability and performance. Handling 2nd and 3rd line escalations, working on more complex technical issues. Leading IT projects, including system upgrades, migrations, and network improvements. Collaborating with external MSPs for 1st line ticket resolution and escalations. Ensuring cybersecurity best practices and compliance with industry standards. Maintaining IT documentation and disaster recovery procedures. Supporting hardware and software troubleshooting across production and office environments. Identifying and implementing process improvements to enhance IT efficiency. Tech Stack: Operating Systems: Windows Server, Windows 10/11. Cloud Services: Microsoft 365, Azure AD. Networking: VLANs, Firewalls, Switches (Cisco, Ubiquiti). Virtualization: VMware, Hyper-V. Security & Backups: Veeam, Endpoint Security Solutions. Hardware: Servers, Workstations, Printers, Production IT Equipment. Company Benefits: 10% Pension Contribution - Secure your future with a generous employer pension scheme. Private Healthcare - Comprehensive medical coverage for peace of mind. Sick Pay - Financial support during unexpected health-related absences. Cycle-to-Work Scheme - Promote a healthy lifestyle with subsidized bike purchases. Free Parking - Convenient on-site parking for stress-free commutes. Life Insurance - Providing added financial security for you and your loved ones. Training & Development - Ongoing investment in your professional growth. If you're looking for a senior role where you can make a real impact, take ownership of IT operations, and work in a supportive industry, this could be the perfect opportunity for you! For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
17/04/2025
Full time
Are you an experienced IT professional looking to take full ownership of an internal IT environment? My client, a well-established food production company in Middlesbrough, is seeking a Senior IT Engineer to manage and maintain their on-site infrastructure. This is a sole IT role on-site, where you'll handle 2nd and 3rd line issues, oversee business-as-usual operations, and lead IT projects, while a Managed Service Provider (MSP) supports 1st line tickets remotely. This is a fantastic opportunity to shape IT operations in a fast-paced manufacturing environment. Senior IT Engineer Middlesbrough/Onsite 35,000 - 42,000 Daily Duties: Managing on-site infrastructure, ensuring reliability and performance. Handling 2nd and 3rd line escalations, working on more complex technical issues. Leading IT projects, including system upgrades, migrations, and network improvements. Collaborating with external MSPs for 1st line ticket resolution and escalations. Ensuring cybersecurity best practices and compliance with industry standards. Maintaining IT documentation and disaster recovery procedures. Supporting hardware and software troubleshooting across production and office environments. Identifying and implementing process improvements to enhance IT efficiency. Tech Stack: Operating Systems: Windows Server, Windows 10/11. Cloud Services: Microsoft 365, Azure AD. Networking: VLANs, Firewalls, Switches (Cisco, Ubiquiti). Virtualization: VMware, Hyper-V. Security & Backups: Veeam, Endpoint Security Solutions. Hardware: Servers, Workstations, Printers, Production IT Equipment. Company Benefits: 10% Pension Contribution - Secure your future with a generous employer pension scheme. Private Healthcare - Comprehensive medical coverage for peace of mind. Sick Pay - Financial support during unexpected health-related absences. Cycle-to-Work Scheme - Promote a healthy lifestyle with subsidized bike purchases. Free Parking - Convenient on-site parking for stress-free commutes. Life Insurance - Providing added financial security for you and your loved ones. Training & Development - Ongoing investment in your professional growth. If you're looking for a senior role where you can make a real impact, take ownership of IT operations, and work in a supportive industry, this could be the perfect opportunity for you! For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Newcastle city centre. 2nd Line IT Service Desk Analyst Newcastle City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
17/04/2025
Full time
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Newcastle city centre. 2nd Line IT Service Desk Analyst Newcastle City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Slater Heelis and Nelsons. We are currently going through an exciting period of positive change and growth, which is resulting in a number of fantastic opportunities across the group. Currently, we are seeking an enthusiastic and technically strong IT Services Team Lead / 3rd Line IT Engineer to join our team supporting Nelsons Solicitors across Nottingham, Leicester and Derby. Job Summary: The ideal candidate will be working with senior stakeholders and technology partners, and be responsible for providing technical support, managing complex IT issues, and ensuring the smooth operation of our IT infrastructure. This role will also involve implementing and maintaining robust cyber security measures to protect our systems and data. Key Responsibilities: Must be hands-on, with a no job too small attitude. Provide 2nd and 3rd line support for IT infrastructure, including servers, networks, and cloud services. Troubleshoot and resolve complex technical issues escalated from 1st and 2nd line support teams. Implement and manage Azure services such as Entra, Conditional Access, and Enterprise Applications. Manage and support SharePoint and Intune environments. Monitor system performance and ensure high availability and reliability of IT services. Collaborate with other IT teams to design and implement IT solutions that meet business requirements. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. Implement and maintain cyber security measures. Respond to and manage security incidents and breaches. Ensure compliance with industry standards and regulations. Stay up-to-date with the latest Azure technologies and best practices. Required Skills and Knowledge: Strong communication and interpersonal skills. Excellent problem-solving and analytical skills. Proven experience in a 3rd line IT support role. Strong technical background in Microsoft Azure, including experience with AVD, Azure virtual machines, storage, and networking. Proficiency in managing and troubleshooting Windows Server environments. Experience with Active Directory, Group Policy, and DNS/DHCP. Knowledge of networking concepts, including TCP/IP, VLANs, and VPNs. Experience with SharePoint and Intune. Familiarity with ITIL processes and best practices. Ability to work independently and as part of a team. Experience with virtualization technologies such as VMware or Hyper-V. Previous experience in a law firm or similar professional services preferred. Microsoft Certified: Azure Administrator or similar certification preferred. Not essential, but experience with iManage, Oracle, and SQL a plus! If you are a skilled IT professional with a passion for technology and a drive to lead and innovate, we encourage you to apply for this rewarding position. If this role sounds like something you'd like to explore then please click apply below and we will be in touch.
17/04/2025
Full time
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Slater Heelis and Nelsons. We are currently going through an exciting period of positive change and growth, which is resulting in a number of fantastic opportunities across the group. Currently, we are seeking an enthusiastic and technically strong IT Services Team Lead / 3rd Line IT Engineer to join our team supporting Nelsons Solicitors across Nottingham, Leicester and Derby. Job Summary: The ideal candidate will be working with senior stakeholders and technology partners, and be responsible for providing technical support, managing complex IT issues, and ensuring the smooth operation of our IT infrastructure. This role will also involve implementing and maintaining robust cyber security measures to protect our systems and data. Key Responsibilities: Must be hands-on, with a no job too small attitude. Provide 2nd and 3rd line support for IT infrastructure, including servers, networks, and cloud services. Troubleshoot and resolve complex technical issues escalated from 1st and 2nd line support teams. Implement and manage Azure services such as Entra, Conditional Access, and Enterprise Applications. Manage and support SharePoint and Intune environments. Monitor system performance and ensure high availability and reliability of IT services. Collaborate with other IT teams to design and implement IT solutions that meet business requirements. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. Implement and maintain cyber security measures. Respond to and manage security incidents and breaches. Ensure compliance with industry standards and regulations. Stay up-to-date with the latest Azure technologies and best practices. Required Skills and Knowledge: Strong communication and interpersonal skills. Excellent problem-solving and analytical skills. Proven experience in a 3rd line IT support role. Strong technical background in Microsoft Azure, including experience with AVD, Azure virtual machines, storage, and networking. Proficiency in managing and troubleshooting Windows Server environments. Experience with Active Directory, Group Policy, and DNS/DHCP. Knowledge of networking concepts, including TCP/IP, VLANs, and VPNs. Experience with SharePoint and Intune. Familiarity with ITIL processes and best practices. Ability to work independently and as part of a team. Experience with virtualization technologies such as VMware or Hyper-V. Previous experience in a law firm or similar professional services preferred. Microsoft Certified: Azure Administrator or similar certification preferred. Not essential, but experience with iManage, Oracle, and SQL a plus! If you are a skilled IT professional with a passion for technology and a drive to lead and innovate, we encourage you to apply for this rewarding position. If this role sounds like something you'd like to explore then please click apply below and we will be in touch.
Desktop Support Analyst 2 nd Line 13 month FTC Central London A highly successful, global financial services business based in the City of London are looking for an experienced 2nd Line IT Engineer to join them on a 13-month fixed-term contract. You ll provide 1st and 2nd line support for applications and endpoints, ensuring users across the UK and international offices remain productive with excellent technical assistance. As the Desktop Support Engineer, you will be part of a well-established team sitting within the wider IT department. Reporting directly to the Service Desk Manager, you ll collaborate closely with your colleagues to keep support services seamless and support departmental objectives. Key responsibilities of this IT Support Engineer role will include: Triage and respond to incidents and service requests remotely and in person across global offices. Assist and mentor members of the team to provide quality solutions for end-users. Record and manage incidents and service requests, delivering effective solutions within service levels. Working as part of a team to manage and maintain all end-user devices deployed at home or in an office. Onboarding of local and global joiners, movers and offboarding leavers. Ensure that end-users devices are up to date with security patches and secured using Microsoft Intune, Defender Qualys patch management solutions. Assist with hardware and asset procurement. The ideal candidate will have the following relevant experience: 5 years of relevant experience in a hands-on 2nd line IT Support role, demonstrating strong technical troubleshooting skills across a broad range of hardware, software and networking issues. Experience of working in an ITIL environment delivering quality solutions within agreed service and operations level agreements. In-depth knowledge of the following technologies is essential: Desktop, Laptop, VDI, and Printer installation, imaging, configuration, and support, including Windows 10 and 11 operating systems on desktops and laptops. Using and supporting Microsoft 365 products, including Word, Excel, PowerPoint, OneDrive and Teams. Using and supporting Microsoft Teams Phones systems with Desk handsets, Mobiles and softphones. Managing users and groups through Microsoft Entra. Enrolling and managing Windows and IOS endpoints through Microsoft Intune, including the packaging and deployment of apps. Managing and monitoring users and servers using Citrix Director and Management Studio. You will be a personable, professional team player that is enthusiastic about collaborating with the team, readily contributing to initiatives and supporting colleagues. You should be approachable and skilled at building strong relationships with diverse staff to quickly establish credibility and enhance the user experience as well as being committed to delivering exceptional support and prioritising end-user satisfaction. The salary on offer for this role is up to £45,000 plus benefits. >
17/04/2025
Full time
Desktop Support Analyst 2 nd Line 13 month FTC Central London A highly successful, global financial services business based in the City of London are looking for an experienced 2nd Line IT Engineer to join them on a 13-month fixed-term contract. You ll provide 1st and 2nd line support for applications and endpoints, ensuring users across the UK and international offices remain productive with excellent technical assistance. As the Desktop Support Engineer, you will be part of a well-established team sitting within the wider IT department. Reporting directly to the Service Desk Manager, you ll collaborate closely with your colleagues to keep support services seamless and support departmental objectives. Key responsibilities of this IT Support Engineer role will include: Triage and respond to incidents and service requests remotely and in person across global offices. Assist and mentor members of the team to provide quality solutions for end-users. Record and manage incidents and service requests, delivering effective solutions within service levels. Working as part of a team to manage and maintain all end-user devices deployed at home or in an office. Onboarding of local and global joiners, movers and offboarding leavers. Ensure that end-users devices are up to date with security patches and secured using Microsoft Intune, Defender Qualys patch management solutions. Assist with hardware and asset procurement. The ideal candidate will have the following relevant experience: 5 years of relevant experience in a hands-on 2nd line IT Support role, demonstrating strong technical troubleshooting skills across a broad range of hardware, software and networking issues. Experience of working in an ITIL environment delivering quality solutions within agreed service and operations level agreements. In-depth knowledge of the following technologies is essential: Desktop, Laptop, VDI, and Printer installation, imaging, configuration, and support, including Windows 10 and 11 operating systems on desktops and laptops. Using and supporting Microsoft 365 products, including Word, Excel, PowerPoint, OneDrive and Teams. Using and supporting Microsoft Teams Phones systems with Desk handsets, Mobiles and softphones. Managing users and groups through Microsoft Entra. Enrolling and managing Windows and IOS endpoints through Microsoft Intune, including the packaging and deployment of apps. Managing and monitoring users and servers using Citrix Director and Management Studio. You will be a personable, professional team player that is enthusiastic about collaborating with the team, readily contributing to initiatives and supporting colleagues. You should be approachable and skilled at building strong relationships with diverse staff to quickly establish credibility and enhance the user experience as well as being committed to delivering exceptional support and prioritising end-user satisfaction. The salary on offer for this role is up to £45,000 plus benefits. >
Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Aylesbury area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Aylesbury Salary: £24k- £30k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
17/04/2025
Full time
Are you a school ICT Technician or IT Technician looking for your next career opportunity? Do you you feel your progression is currently limited? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will visit schools in the Aylesbury area ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. If you are keen to join one of the most successful School MSP's in the UK read on. Role: IT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, ICT Technician, Field IT Support Engineer Location: Aylesbury Salary: £24k- £30k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
WSR is recruiting for an IT Infrastructure Engineer for our esteemed client based in Manchester. Location: Manchester - Office based 4 days p/w, WFH 1 day p/w Role Type: Permanent Salary: Up to £45k per annum (depending on experience) Position: Infrastructure Engineer Location: Manchester (M44) Salary: Up to £45,(Apply online only) per annum IT Infrastructure Engineer Role Overview : We're on the hunt for a talented IT Infrastructure Engineer to join our client s vibrant, forward-thinking team! If you're passionate about cutting-edge tech, love solving complex challenges, and thrive in a fast-paced environment this role is for you. As our 3rd Line Service Desk Engineer , you'll be the ultimate technical guru the go-to expert when things get tough. You'll design, implement, and fine-tune robust infrastructure systems that power business success, both on-premises and in the cloud. IT Infrastructure Engineer Responsibilities: Act as a mentor and technical guide for Service Desk staff, supporting ticket resolution and promoting knowledge sharing. Drive efficiency by formalising and enhancing day-to-day Service Desk processes and procedures. Serve as the escalation point for complex issues from 1st and 2nd Line Technical Engineers. Own and resolve 3rd Line support tickets with precision and speed. Manage and deploy Azure services, ensuring optimal performance and scalability. Oversee security across Azure, Entra, and Microsoft 365 environments. Handle software version control through tools like Intune, Microsoft Defender, and ManageEngine. Step in to perform Service Desk duties when needed to maintain seamless support operations. Take full ownership of on-site infrastructure, ensuring reliability and security. Maintain and manage backup systems to safeguard critical business data. IT Infrastructure Engineer Technical Skills and Capabilities: MS Windows Server: Active Directory, DNS, DHCP, Group Policy & Certificate Services, Updates, Performance Management. Storage: Windows File Servers, NTFS, Nimble/Alletra FC/iSCSI, OSNexus. VMWare: ESX 8.0+ Hosts, iSCSI Storage connectivity, Virtual Machines. Backup and Restore: Veeam, Volume Shadow Copies Microsoft Online Admin: Entra/M365, Exchange online, Teams, Sharepoint, etc. MDM: Intune/Defender protected devices Linux: Suse SLES 15, Ubuntu, Rocky, Centos. Switches: Nexus 9k, Catalyst 2960/9200, Allied Telesis, Ubiquiti WiFi: Allied Telesis WiFi networks Firewall: Fortinet clustered firewalls Cabling: cat5e/6 cable runs and termination, Fibre cabling IT Infrastructure Engineer Benefits: Additional leave Bereavement leave Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Please click APPLY NOW , or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
17/04/2025
Full time
WSR is recruiting for an IT Infrastructure Engineer for our esteemed client based in Manchester. Location: Manchester - Office based 4 days p/w, WFH 1 day p/w Role Type: Permanent Salary: Up to £45k per annum (depending on experience) Position: Infrastructure Engineer Location: Manchester (M44) Salary: Up to £45,(Apply online only) per annum IT Infrastructure Engineer Role Overview : We're on the hunt for a talented IT Infrastructure Engineer to join our client s vibrant, forward-thinking team! If you're passionate about cutting-edge tech, love solving complex challenges, and thrive in a fast-paced environment this role is for you. As our 3rd Line Service Desk Engineer , you'll be the ultimate technical guru the go-to expert when things get tough. You'll design, implement, and fine-tune robust infrastructure systems that power business success, both on-premises and in the cloud. IT Infrastructure Engineer Responsibilities: Act as a mentor and technical guide for Service Desk staff, supporting ticket resolution and promoting knowledge sharing. Drive efficiency by formalising and enhancing day-to-day Service Desk processes and procedures. Serve as the escalation point for complex issues from 1st and 2nd Line Technical Engineers. Own and resolve 3rd Line support tickets with precision and speed. Manage and deploy Azure services, ensuring optimal performance and scalability. Oversee security across Azure, Entra, and Microsoft 365 environments. Handle software version control through tools like Intune, Microsoft Defender, and ManageEngine. Step in to perform Service Desk duties when needed to maintain seamless support operations. Take full ownership of on-site infrastructure, ensuring reliability and security. Maintain and manage backup systems to safeguard critical business data. IT Infrastructure Engineer Technical Skills and Capabilities: MS Windows Server: Active Directory, DNS, DHCP, Group Policy & Certificate Services, Updates, Performance Management. Storage: Windows File Servers, NTFS, Nimble/Alletra FC/iSCSI, OSNexus. VMWare: ESX 8.0+ Hosts, iSCSI Storage connectivity, Virtual Machines. Backup and Restore: Veeam, Volume Shadow Copies Microsoft Online Admin: Entra/M365, Exchange online, Teams, Sharepoint, etc. MDM: Intune/Defender protected devices Linux: Suse SLES 15, Ubuntu, Rocky, Centos. Switches: Nexus 9k, Catalyst 2960/9200, Allied Telesis, Ubiquiti WiFi: Allied Telesis WiFi networks Firewall: Fortinet clustered firewalls Cabling: cat5e/6 cable runs and termination, Fibre cabling IT Infrastructure Engineer Benefits: Additional leave Bereavement leave Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Please click APPLY NOW , or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
CBSbutler Holdings Limited trading as CBSbutler
Bracknell, Berkshire
IT Services organisation is hiring for a 2nd Line System Support Specialist to join their team in Bracknell. This role requires 5 days onsite, and the salary ranges between 28K - 35K + Bonus + Benefits. SC Clearance is required for this role and due to the nature of the projects, you will need to be a Sole British citizen to be eligible for this. As a 2nd Line System Specialist, you'll be responsible for handling and resolving technical escalations raised via the Service Desk. Working within a small but skilled team, you'll provide 1st and 2nd line support, escalating to 3rd line when required, and continuously monitor live events to ensure a seamless user experience. Key Responsibilities: - Manage and resolve escalated technical incidents and service requests - Monitor live environments and respond to issues in real time - Collaborate with 1st line and 3rd line teams to ensure smooth resolution paths - Deliver excellent customer support with a professional and proactive approach Skills required: - Proven experience in a 2nd Line Support role - Strong knowledge of Windows 10 operating systems - Hands-on experience with ITSM tools including SCSM, SCCM, and SCOM - Proficiency in Microsoft Office 2016 - Experience working with VMware desktop and server solutions - Excellent communication, troubleshooting, and customer service skills Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
17/04/2025
Full time
IT Services organisation is hiring for a 2nd Line System Support Specialist to join their team in Bracknell. This role requires 5 days onsite, and the salary ranges between 28K - 35K + Bonus + Benefits. SC Clearance is required for this role and due to the nature of the projects, you will need to be a Sole British citizen to be eligible for this. As a 2nd Line System Specialist, you'll be responsible for handling and resolving technical escalations raised via the Service Desk. Working within a small but skilled team, you'll provide 1st and 2nd line support, escalating to 3rd line when required, and continuously monitor live events to ensure a seamless user experience. Key Responsibilities: - Manage and resolve escalated technical incidents and service requests - Monitor live environments and respond to issues in real time - Collaborate with 1st line and 3rd line teams to ensure smooth resolution paths - Deliver excellent customer support with a professional and proactive approach Skills required: - Proven experience in a 2nd Line Support role - Strong knowledge of Windows 10 operating systems - Hands-on experience with ITSM tools including SCSM, SCCM, and SCOM - Proficiency in Microsoft Office 2016 - Experience working with VMware desktop and server solutions - Excellent communication, troubleshooting, and customer service skills Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
Jobs - Frequently Asked Questions
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