Watmos Community Homes
Walsall, West Midlands. Hybrid Working.
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
12/08/2024
Full time
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
26/08/2021
Full time
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
1st Line Support Engineer - IT Managed Services A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents Answer service desk calls and log tickets on their PSA (Professional Services Automation software) Provide regular and clear communication with customers regarding ticket status and expected resolution times. Produce and maintain accurate technical documentation Assist with the deployment of client and internal projects when required Requirements: Previous experience working within a 1st Line role, ideally within an IT Services environment Posses excellent customer service skills, with the ability to break down technical terms Excellent troubleshooting, analytical and problem solving skills Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. Basic hardware knowledge In return, they are offering 26,000 - 30,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours (Office location - Central London) Some flexibility to work from home
18/03/2025
Full time
1st Line Support Engineer - IT Managed Services A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents Answer service desk calls and log tickets on their PSA (Professional Services Automation software) Provide regular and clear communication with customers regarding ticket status and expected resolution times. Produce and maintain accurate technical documentation Assist with the deployment of client and internal projects when required Requirements: Previous experience working within a 1st Line role, ideally within an IT Services environment Posses excellent customer service skills, with the ability to break down technical terms Excellent troubleshooting, analytical and problem solving skills Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. Basic hardware knowledge In return, they are offering 26,000 - 30,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours (Office location - Central London) Some flexibility to work from home
2nd Line Technical Support Technician My Client is looking for a skilled 2nd Line Technical Support Technician to join their IT team in Manchester. This role involves supporting Microsoft Intune and Microsoft Defender, ensuring IT security and efficiency, and enhancing existing processes through automation. You will be an escalation point for the 1st Line Support Team, providing mentorship and troubleshooting support while continuously improving IT operations. Key Responsibilities: Manage and support Microsoft Intune and Microsoft Defender for security and efficiency. Proactively enhance and improve existing processes with a Continuous Service Improvement (CSI) mindset. Automate manual tasks using Power Automate to streamline 1st and 2nd line support functions. Provide 2nd line IT support, including hardware, software, and network troubleshooting. Serve as an escalation point for the 1st Line Support Team, mentoring and sharing knowledge. Document and maintain accurate records of support activities and resolutions. Support desktop, telephony, and application infrastructure to minimise failures. Log, triage, and prioritise incidents and service requests. Maintain IT hardware, software, and application updates via SCCM and Microsoft Endpoint Manager. What We're Looking For: Experience in 2nd Line Technical Support within a fast-paced environment. Strong knowledge of Microsoft Intune, Defender, Conditional Access, and Autopilot. Familiarity with application packaging and deployment (SCCM, Intune). Experience with PowerShell scripting and MDM solutions. Excellent customer service and problem-solving skills. Ability to manage multiple tasks and work effectively under pressure. ITIL Foundation v3/4 certification (desirable). Additional Details: The role requires onsite presence 4 days per week initially, reducing as confidence grows. On-call work is available, paid, and scheduled on a rotating basis (7-day shifts covering early mornings, evenings, and weekends). Interested? Please Click Apply Now! 2nd Line Technical Support Technician
17/03/2025
Full time
2nd Line Technical Support Technician My Client is looking for a skilled 2nd Line Technical Support Technician to join their IT team in Manchester. This role involves supporting Microsoft Intune and Microsoft Defender, ensuring IT security and efficiency, and enhancing existing processes through automation. You will be an escalation point for the 1st Line Support Team, providing mentorship and troubleshooting support while continuously improving IT operations. Key Responsibilities: Manage and support Microsoft Intune and Microsoft Defender for security and efficiency. Proactively enhance and improve existing processes with a Continuous Service Improvement (CSI) mindset. Automate manual tasks using Power Automate to streamline 1st and 2nd line support functions. Provide 2nd line IT support, including hardware, software, and network troubleshooting. Serve as an escalation point for the 1st Line Support Team, mentoring and sharing knowledge. Document and maintain accurate records of support activities and resolutions. Support desktop, telephony, and application infrastructure to minimise failures. Log, triage, and prioritise incidents and service requests. Maintain IT hardware, software, and application updates via SCCM and Microsoft Endpoint Manager. What We're Looking For: Experience in 2nd Line Technical Support within a fast-paced environment. Strong knowledge of Microsoft Intune, Defender, Conditional Access, and Autopilot. Familiarity with application packaging and deployment (SCCM, Intune). Experience with PowerShell scripting and MDM solutions. Excellent customer service and problem-solving skills. Ability to manage multiple tasks and work effectively under pressure. ITIL Foundation v3/4 certification (desirable). Additional Details: The role requires onsite presence 4 days per week initially, reducing as confidence grows. On-call work is available, paid, and scheduled on a rotating basis (7-day shifts covering early mornings, evenings, and weekends). Interested? Please Click Apply Now! 2nd Line Technical Support Technician
IT SYSTEMS ADMINISTRATOR - (2ND LINE) 37-40,000 Per Annum 5X A WEEK ONSITE (MANCHESTER) An established organisation is looking to recruit an IT SYSTEMS ADMINISTRATOR to strengthen their IT Support division. This is a permanent role, and requires you to be onsite 5x a week in Manchester KEY RESPONSIBILITIES Assist the IT Manager with on-site in the support and management of the Institute network, firewall and virtualisation systems. Provide 2nd line support to the IT Helpdesk and 1st line support to end users when required. Apply expertise in areas such as virtualization, enterprise firewalls, networks, Active Directory, and MDM solutions like JAMF and SCCM to support the post holder in maintaining a robust and secure IT environment in line with the Institute's goals and operations. REQUIRED SKILLS Active Directory Management: Administer and maintain on-premises Active Directory environment. Create and manage user accounts, groups, and permissions and manage group policies Network Management: Support and manage the Institute's internal network, including the configuration of Cisco and Aruba switches as needed. Troubleshoot network issues and work with third parties as and when necessary to ensure timely resolution. Firewall Management: Support and manage the Institute's perimeter firewall device, implementing and maintaining threat management and security policies, keeping up to date, and implementing best practices. Windows Virtualisation: Support and manage the Institute's virtualization platforms Support and manage Windows servers (and desktops), including those running on the Institute's virtualisation platform. Perform routine maintenance, updates, and troubleshooting when required. End User Support: Provide 2nd line support to the IT Helpdesk resolving tickets which have been escalated to 2nd line support Provide 1st line technical support to end users when required, addressing hardware and software issues (primarily during periods of leave cover). Ensure timely resolution of support tickets and maintain high levels of customer satisfaction.
17/03/2025
Full time
IT SYSTEMS ADMINISTRATOR - (2ND LINE) 37-40,000 Per Annum 5X A WEEK ONSITE (MANCHESTER) An established organisation is looking to recruit an IT SYSTEMS ADMINISTRATOR to strengthen their IT Support division. This is a permanent role, and requires you to be onsite 5x a week in Manchester KEY RESPONSIBILITIES Assist the IT Manager with on-site in the support and management of the Institute network, firewall and virtualisation systems. Provide 2nd line support to the IT Helpdesk and 1st line support to end users when required. Apply expertise in areas such as virtualization, enterprise firewalls, networks, Active Directory, and MDM solutions like JAMF and SCCM to support the post holder in maintaining a robust and secure IT environment in line with the Institute's goals and operations. REQUIRED SKILLS Active Directory Management: Administer and maintain on-premises Active Directory environment. Create and manage user accounts, groups, and permissions and manage group policies Network Management: Support and manage the Institute's internal network, including the configuration of Cisco and Aruba switches as needed. Troubleshoot network issues and work with third parties as and when necessary to ensure timely resolution. Firewall Management: Support and manage the Institute's perimeter firewall device, implementing and maintaining threat management and security policies, keeping up to date, and implementing best practices. Windows Virtualisation: Support and manage the Institute's virtualization platforms Support and manage Windows servers (and desktops), including those running on the Institute's virtualisation platform. Perform routine maintenance, updates, and troubleshooting when required. End User Support: Provide 2nd line support to the IT Helpdesk resolving tickets which have been escalated to 2nd line support Provide 1st line technical support to end users when required, addressing hardware and software issues (primarily during periods of leave cover). Ensure timely resolution of support tickets and maintain high levels of customer satisfaction.
Desktop Support Technician YO25 Based 28000 - 30000 DOE Monday to Friday Remote working available after probation The Opportunity: We are looking for a highly motivated Desktop Support Technician ready to make an immediate impact to our organisation. The successful candidate will be responsible for providing 1st and 2nd line IT support to all our customers, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and future business needs. Key Responsibilities: Maintain an accurate and up to date record of all issues encountered, the corrective steps undertaken, and any resolutions found during the investigation. Completing builds of Laptops, mobile phones and iPads especially around the decommissioning and reprovision of newer devices at expiry and undertaking repairs on all equipment. Processing leavers on our systems, including unassigning equipment and preparing hardware for the next potential user. Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA) - In line with business priority. Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented - speedily but accurately. Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications. To be proactive and observant with any potential security risks if identified and feedback to the Service Desk Manager. To be able to have flexibility with varying day-shift patterns. To manage and contribute to strategic projects as identified by the Service Desk Manager. Hours: Monday - Friday 37hrs total (Mon-Thurs 8:30am - 5:00pm, Fri 8:30am - 4:30pm) Job Types: Full-time, Permanent Expected hours: 37 per week Additional pay: Yearly bonus Benefits: Company events Company pension Discounted or free food Free parking On-site parking Work from home Schedule: 8 hour shift Monday to Friday No weekends If this sounds like the role you're looking for, please call our Commercial Team at Prestige Recruitment Specialists for more information on (phone number removed). Alternatively, send your CV with covering letter to (url removed) Prestige Recruitment Specialists Limited is an award-winning independent recruitment agency that has been firmly established for 30 years throughout the UK.
17/03/2025
Full time
Desktop Support Technician YO25 Based 28000 - 30000 DOE Monday to Friday Remote working available after probation The Opportunity: We are looking for a highly motivated Desktop Support Technician ready to make an immediate impact to our organisation. The successful candidate will be responsible for providing 1st and 2nd line IT support to all our customers, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and future business needs. Key Responsibilities: Maintain an accurate and up to date record of all issues encountered, the corrective steps undertaken, and any resolutions found during the investigation. Completing builds of Laptops, mobile phones and iPads especially around the decommissioning and reprovision of newer devices at expiry and undertaking repairs on all equipment. Processing leavers on our systems, including unassigning equipment and preparing hardware for the next potential user. Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA) - In line with business priority. Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented - speedily but accurately. Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications. To be proactive and observant with any potential security risks if identified and feedback to the Service Desk Manager. To be able to have flexibility with varying day-shift patterns. To manage and contribute to strategic projects as identified by the Service Desk Manager. Hours: Monday - Friday 37hrs total (Mon-Thurs 8:30am - 5:00pm, Fri 8:30am - 4:30pm) Job Types: Full-time, Permanent Expected hours: 37 per week Additional pay: Yearly bonus Benefits: Company events Company pension Discounted or free food Free parking On-site parking Work from home Schedule: 8 hour shift Monday to Friday No weekends If this sounds like the role you're looking for, please call our Commercial Team at Prestige Recruitment Specialists for more information on (phone number removed). Alternatively, send your CV with covering letter to (url removed) Prestige Recruitment Specialists Limited is an award-winning independent recruitment agency that has been firmly established for 30 years throughout the UK.
I am currently supporting a client who is looking to supplement their current 3rd line team with a 3rd line support engineer, mainly to assist with current workload but also share insights of past experiences and support current team with any skills shortage. This is an excellent opportunity for an experienced engineer to play a key role in delivering high-level technical support and gain experience of mentoring/upskilling colleagues. Key Responsibilities: - Provide 3rd line technical support across a variety of technologies including O365/M365, Windows Server environments, and network infrastructure. - Troubleshoot and resolve complex technical issues, escalating when necessary. - Manage and maintain Group Policy, Active Directory, and other Windows-based services. - Perform basic WAN/LAN troubleshooting and support network infrastructure, including routers, switches, and wireless access points. - Support and manage firewall configurations and security best practices. - Work closely with 1st and 2nd line support teams to ensure smooth escalation and resolution of issues. - Participate in system upgrades, patching, and infrastructure improvement projects. - Support junior team members and assist with upskilling colleagues alongside technical service manager. Desirable: - Certifications such as Microsoft (MCSA/MCSE), CompTIA Network+, or relevant firewall vendor certifications (e.g., Cisco, Fortinet, Sophos). - Experience in virtualization technologies (e.g., VMware, Hyper-V) would be advantageous. Contract details: - 3month initial contract - Hybrid working - 2/3 days in/2/3 days home - Outside IR35 Please apply for consideration.
17/03/2025
Seasonal
I am currently supporting a client who is looking to supplement their current 3rd line team with a 3rd line support engineer, mainly to assist with current workload but also share insights of past experiences and support current team with any skills shortage. This is an excellent opportunity for an experienced engineer to play a key role in delivering high-level technical support and gain experience of mentoring/upskilling colleagues. Key Responsibilities: - Provide 3rd line technical support across a variety of technologies including O365/M365, Windows Server environments, and network infrastructure. - Troubleshoot and resolve complex technical issues, escalating when necessary. - Manage and maintain Group Policy, Active Directory, and other Windows-based services. - Perform basic WAN/LAN troubleshooting and support network infrastructure, including routers, switches, and wireless access points. - Support and manage firewall configurations and security best practices. - Work closely with 1st and 2nd line support teams to ensure smooth escalation and resolution of issues. - Participate in system upgrades, patching, and infrastructure improvement projects. - Support junior team members and assist with upskilling colleagues alongside technical service manager. Desirable: - Certifications such as Microsoft (MCSA/MCSE), CompTIA Network+, or relevant firewall vendor certifications (e.g., Cisco, Fortinet, Sophos). - Experience in virtualization technologies (e.g., VMware, Hyper-V) would be advantageous. Contract details: - 3month initial contract - Hybrid working - 2/3 days in/2/3 days home - Outside IR35 Please apply for consideration.
Role: 3rd Line Support Engineer Salary: Dependent on experience Location: Northampton (on-site working) As a 3rd Line Engineer, you will be responsible for providing 3rd line support to customers ensuring that incidents, service requests and updates are logged and processed quickly. You will act as a point of escalation for 1st and 2nd Line support, ensuring strong communication is maintained throughout. The client are looking for a generalist, a good all-rounder who has supported a wide range of technologies in different capacities, not a specialist who has focused on one area. Skills & experience required o Excellent all round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server o Good knowledge of Windows desktop operating systems o Good knowledge and experience with supporting Dell and HP server / blade hardware o Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous. o Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous. Please be aware that this role will be on-site during your probation period and will move to a hybrid working model thereafter. If you are interested in the role and would like to apply, please click on the link for immediate consideration.
17/03/2025
Full time
Role: 3rd Line Support Engineer Salary: Dependent on experience Location: Northampton (on-site working) As a 3rd Line Engineer, you will be responsible for providing 3rd line support to customers ensuring that incidents, service requests and updates are logged and processed quickly. You will act as a point of escalation for 1st and 2nd Line support, ensuring strong communication is maintained throughout. The client are looking for a generalist, a good all-rounder who has supported a wide range of technologies in different capacities, not a specialist who has focused on one area. Skills & experience required o Excellent all round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server o Good knowledge of Windows desktop operating systems o Good knowledge and experience with supporting Dell and HP server / blade hardware o Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous. o Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous. Please be aware that this role will be on-site during your probation period and will move to a hybrid working model thereafter. If you are interested in the role and would like to apply, please click on the link for immediate consideration.
Job Title: IT & Cyber Security Specialist / IT Manager Job Overview We are seeking an IT & Cyber Security Specialist / IT Manager to oversee the client's IT infrastructure, cybersecurity compliance, disaster recovery, and IT governance. This role requires both strategic planning and hands-on technical expertise to maintain network security, Windows Server environments, virtualization, cloud infrastructure, and business continuity planning (BCP/DR). The ideal candidate will have a strong technical background in IT operations, Windows Server administration, VMware ESXi, Azure, firewall security, and IT risk management, ensuring the stability, security, and efficiency of the client's IT environment. Key Responsibilities 1. IT Infrastructure & Network Management Windows Server & Virtualization: Manage and maintain Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP, and VMware ESXi environments. Network Administration & Security: Oversee firewalls (Cisco, Fortinet), VPNs, VLAN configurations, and network security policies to ensure a secure IT environment. Cloud Services & Microsoft 365: Manage Azure AD, Microsoft 365, Exchange Online, OneDrive, and SharePoint, ensuring smooth cloud operations. IT Asset Management: Oversee procurement, lifecycle management, and documentation of IT hardware and software. 2. Cybersecurity & IT Governance Security Compliance & Risk Management: Align IT security frameworks with PRA, FCA, GDPR, ISO 27001, and NIST guidelines. Threat & Incident Management: Conduct regular risk assessments, penetration testing, vulnerability scanning, and incident response to mitigate cyber threats. Firewall & Network Security: Configure, monitor, and secure firewalls and intrusion detection systems (IDS/IPS) to prevent security breaches. Third-Party Risk Management: Evaluate and manage outsourced IT services and vendor security compliance. 3. Business Continuity & Disaster Recovery (BCP/DR) Backup & Recovery Strategy: Implement and maintain BCP & DR plans, ensuring data integrity through Veeam, Commvault, or equivalent backup solutions. Failover Network & Redundancy: Ensure network failover solutions (Leased Line + FTTP redundancy) are in place to maintain uptime. IT Resilience & Disaster Simulation: Regularly test DR plans and conduct IT continuity drills to minimize downtime risks. 4. IT Operations & End-User Support Helpdesk & IT Support: Provide 1st, 2nd, and 3rd-line IT support, resolving user issues related to Windows, networking, and applications. Onboarding & Offboarding: Manage system access, permissions, and ID provisioning for new employees. IT Documentation & SOPs: Maintain comprehensive IT policies, security procedures, and compliance documentation. 5. Vendor & Project Management IT Budget & Procurement: Assist in managing the IT budget, sourcing new technologies, and handling vendor negotiations. IT Infrastructure Projects: Lead server upgrades, security enhancements, cloud migrations, and infrastructure expansion. Qualifications & Requirements Essential Qualifications: A minimum of 5 years of experience in IT infrastructure, cybersecurity, and business continuity. Expertise in Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP. Experience with virtualization (VMware ESXi, Hyper-V) and cloud services (Azure, Microsoft 365). Hands-on experience with firewalls (Cisco, Fortinet), VPNs, IDS/IPS security, and network administration. Strong PRA, FCA, GDPR, ISO 27001, and NIST compliance knowledge. Experience in BCP/DR planning, backup strategies (Veeam, Commvault), and IT risk management. Strong troubleshooting and problem-solving skills. Fluent English communication skills (both written and verbal). Desirable Qualifications: Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP), Cisco Certified Network Administrator (CCNA). Experience implementing Zero Trust security frameworks and SIEM solutions (Splunk, Sentinel, ELK Stack). Financial sector IT security experience is a plus.
17/03/2025
Full time
Job Title: IT & Cyber Security Specialist / IT Manager Job Overview We are seeking an IT & Cyber Security Specialist / IT Manager to oversee the client's IT infrastructure, cybersecurity compliance, disaster recovery, and IT governance. This role requires both strategic planning and hands-on technical expertise to maintain network security, Windows Server environments, virtualization, cloud infrastructure, and business continuity planning (BCP/DR). The ideal candidate will have a strong technical background in IT operations, Windows Server administration, VMware ESXi, Azure, firewall security, and IT risk management, ensuring the stability, security, and efficiency of the client's IT environment. Key Responsibilities 1. IT Infrastructure & Network Management Windows Server & Virtualization: Manage and maintain Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP, and VMware ESXi environments. Network Administration & Security: Oversee firewalls (Cisco, Fortinet), VPNs, VLAN configurations, and network security policies to ensure a secure IT environment. Cloud Services & Microsoft 365: Manage Azure AD, Microsoft 365, Exchange Online, OneDrive, and SharePoint, ensuring smooth cloud operations. IT Asset Management: Oversee procurement, lifecycle management, and documentation of IT hardware and software. 2. Cybersecurity & IT Governance Security Compliance & Risk Management: Align IT security frameworks with PRA, FCA, GDPR, ISO 27001, and NIST guidelines. Threat & Incident Management: Conduct regular risk assessments, penetration testing, vulnerability scanning, and incident response to mitigate cyber threats. Firewall & Network Security: Configure, monitor, and secure firewalls and intrusion detection systems (IDS/IPS) to prevent security breaches. Third-Party Risk Management: Evaluate and manage outsourced IT services and vendor security compliance. 3. Business Continuity & Disaster Recovery (BCP/DR) Backup & Recovery Strategy: Implement and maintain BCP & DR plans, ensuring data integrity through Veeam, Commvault, or equivalent backup solutions. Failover Network & Redundancy: Ensure network failover solutions (Leased Line + FTTP redundancy) are in place to maintain uptime. IT Resilience & Disaster Simulation: Regularly test DR plans and conduct IT continuity drills to minimize downtime risks. 4. IT Operations & End-User Support Helpdesk & IT Support: Provide 1st, 2nd, and 3rd-line IT support, resolving user issues related to Windows, networking, and applications. Onboarding & Offboarding: Manage system access, permissions, and ID provisioning for new employees. IT Documentation & SOPs: Maintain comprehensive IT policies, security procedures, and compliance documentation. 5. Vendor & Project Management IT Budget & Procurement: Assist in managing the IT budget, sourcing new technologies, and handling vendor negotiations. IT Infrastructure Projects: Lead server upgrades, security enhancements, cloud migrations, and infrastructure expansion. Qualifications & Requirements Essential Qualifications: A minimum of 5 years of experience in IT infrastructure, cybersecurity, and business continuity. Expertise in Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP. Experience with virtualization (VMware ESXi, Hyper-V) and cloud services (Azure, Microsoft 365). Hands-on experience with firewalls (Cisco, Fortinet), VPNs, IDS/IPS security, and network administration. Strong PRA, FCA, GDPR, ISO 27001, and NIST compliance knowledge. Experience in BCP/DR planning, backup strategies (Veeam, Commvault), and IT risk management. Strong troubleshooting and problem-solving skills. Fluent English communication skills (both written and verbal). Desirable Qualifications: Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP), Cisco Certified Network Administrator (CCNA). Experience implementing Zero Trust security frameworks and SIEM solutions (Splunk, Sentinel, ELK Stack). Financial sector IT security experience is a plus.
Service and Operations Analyst Newark (Hybrid Working), Full Time, Permanent 26,000 to 28,000 plus Benefits We are please to be working with our global client who is looking for a Service and Operations Analyst to join there existing IT infrastructure team. The Role This is a fantastic opportunity to join a global, manufacturing Company as their Service and Operations Analyst on a full time, permanent basis. The Service and Operations Analyst will ensure the reliability, integrity, and efficiency of our clients IT infrastructure and backup systems. Key Duties Manage and monitor back up systems, troubleshoot issues and coordinate with 2nd line and 3rd Line Technicians to ensure the integrity of back up media. Monitor infrastructure and provide 1st support while maintaining Azure and Microsoft 365 systems. Schedule changes using JAMs scheduler including managing RAS (ERP System). Application and system management, leaning and maintaining various applications (RAS, Message Queues, Cisco Prime, Solarwinds, PingDom, WMS, ODEX). Maintain document management systems. The Candidate The successful Service and Operations Analyst will be able to demonstrate the following qualifications, skills and experience: ITIL Qualifications or certification. Technical Knowledge of backup and recovery systems including Tivoli Storage Manager, Backup Exec, Azure, and SQL. Knowledge of infrastructure monitoring tools tools (e.g., vCenters, Storage Insights) and cloud platforms (e.g., Azure, M365). The ability to resolve technical issues related to infrastructure monitoring, data recovery, and cloud services. Ideally 2+ years in a similar role. The Benefits The benefits for the role of Service and Operations Analyst are: 33 days holiday including bank holidays. Pension. Opportunity for hybrid working. Free on-site parking. Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
17/03/2025
Full time
Service and Operations Analyst Newark (Hybrid Working), Full Time, Permanent 26,000 to 28,000 plus Benefits We are please to be working with our global client who is looking for a Service and Operations Analyst to join there existing IT infrastructure team. The Role This is a fantastic opportunity to join a global, manufacturing Company as their Service and Operations Analyst on a full time, permanent basis. The Service and Operations Analyst will ensure the reliability, integrity, and efficiency of our clients IT infrastructure and backup systems. Key Duties Manage and monitor back up systems, troubleshoot issues and coordinate with 2nd line and 3rd Line Technicians to ensure the integrity of back up media. Monitor infrastructure and provide 1st support while maintaining Azure and Microsoft 365 systems. Schedule changes using JAMs scheduler including managing RAS (ERP System). Application and system management, leaning and maintaining various applications (RAS, Message Queues, Cisco Prime, Solarwinds, PingDom, WMS, ODEX). Maintain document management systems. The Candidate The successful Service and Operations Analyst will be able to demonstrate the following qualifications, skills and experience: ITIL Qualifications or certification. Technical Knowledge of backup and recovery systems including Tivoli Storage Manager, Backup Exec, Azure, and SQL. Knowledge of infrastructure monitoring tools tools (e.g., vCenters, Storage Insights) and cloud platforms (e.g., Azure, M365). The ability to resolve technical issues related to infrastructure monitoring, data recovery, and cloud services. Ideally 2+ years in a similar role. The Benefits The benefits for the role of Service and Operations Analyst are: 33 days holiday including bank holidays. Pension. Opportunity for hybrid working. Free on-site parking. Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
17/03/2025
Full time
Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a person-centred approach. If you are looking to join a company where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements Experience in a 1st / 2nd line support capacity - telephone, email etc. Office 365 / Azure Active Directory Exchange Networking - DNS, Firewalls, Routers Customer focused Desired Skills Certifications - MCITP, CompTIA, Network+ Experience in an MSP environment Telco exposure The company offer a great company culture, paired with training and opportunities for progression. Please apply to this advert or email your CV to (url removed) Applicants must be based in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
17/03/2025
Full time
We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a person-centred approach. If you are looking to join a company where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements Experience in a 1st / 2nd line support capacity - telephone, email etc. Office 365 / Azure Active Directory Exchange Networking - DNS, Firewalls, Routers Customer focused Desired Skills Certifications - MCITP, CompTIA, Network+ Experience in an MSP environment Telco exposure The company offer a great company culture, paired with training and opportunities for progression. Please apply to this advert or email your CV to (url removed) Applicants must be based in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
EUC Engineer is required by a nationwide IT Solutions Provider based on site in Westminster and paying up to 30k. As an EUC Engineer, you will provide technical support to service customers, using strong communication and problem-solving skills to deliver high-quality outcomes both independently and in collaboration with others. This is a full-time, Monday to Friday role, with working hours between 07:00 and 19:00, based on an allocated shift pattern. You may occasionally need to cover additional shifts, including weekends and public holidays, as needed. Responsibilities Providing 1st/2nd Line EUC support for internal IT, shared infrastructure, and customer solutions, following ITIL Incident, Problem, and Change practices. Responding to customer requests for implementations or changes. Taking ownership of service-impacting issues and resolving them while keeping customers updated. Assisting the Service Desk in improving support tools, instructions, and processes. Supporting laptop & mobile phone builds, software installations, and ticket queue management. Being part of the 24/7 out-of-hours remote support rota. Supporting user work areas, managing the Drop-In Tech surgery, and conducting remote site visits as needed. Experience End User Device and OS Systems Management, OS Deployment, and Enterprise MDM Active Directory and Domain Management M365 Support Ensuring exceptional customer satisfaction Experience with ITSM tools A proactive, solution-oriented attitude ESSENTIAL- ALL CANDIDATES MUST HOLD SC CLEARANCE OR HAVE PREVIOUSLY HELD SC CLEARANCE. Should you match the above requirements, don't hesitate - APPLY NOW!
17/03/2025
Full time
EUC Engineer is required by a nationwide IT Solutions Provider based on site in Westminster and paying up to 30k. As an EUC Engineer, you will provide technical support to service customers, using strong communication and problem-solving skills to deliver high-quality outcomes both independently and in collaboration with others. This is a full-time, Monday to Friday role, with working hours between 07:00 and 19:00, based on an allocated shift pattern. You may occasionally need to cover additional shifts, including weekends and public holidays, as needed. Responsibilities Providing 1st/2nd Line EUC support for internal IT, shared infrastructure, and customer solutions, following ITIL Incident, Problem, and Change practices. Responding to customer requests for implementations or changes. Taking ownership of service-impacting issues and resolving them while keeping customers updated. Assisting the Service Desk in improving support tools, instructions, and processes. Supporting laptop & mobile phone builds, software installations, and ticket queue management. Being part of the 24/7 out-of-hours remote support rota. Supporting user work areas, managing the Drop-In Tech surgery, and conducting remote site visits as needed. Experience End User Device and OS Systems Management, OS Deployment, and Enterprise MDM Active Directory and Domain Management M365 Support Ensuring exceptional customer satisfaction Experience with ITSM tools A proactive, solution-oriented attitude ESSENTIAL- ALL CANDIDATES MUST HOLD SC CLEARANCE OR HAVE PREVIOUSLY HELD SC CLEARANCE. Should you match the above requirements, don't hesitate - APPLY NOW!
Important - Urgent requirement only considering applications with 4 weeks notice or less. As the Service Desk Manager, you will lead a team responsible for delivering first- and second-line technical support. Your role includes ensuring the team supports existing and emerging IT services effectively while providing technical input to project teams. You will also drive the professional development of the support team to prepare them for current challenges and future projects, as well as monitor and manage service desk performance and Service Level Agreements (SLAs). Tech: Azure Office 365 ITIL certification Service Desk Management: Daily oversight of the Service Desk team. Manage incidents and service requests through their full life cycle. Conduct first-line investigation and diagnosis for all incidents and service requests. Ensure incidents are correctly assigned, prioritized, and the backlog is effectively managed. Incident Management: Optimise, automate, maintain, and report on incident management systems and processes. Ensure clear and consistent communication, leveraging automation where possible. Prepare a monthly incident reporting pack, including insights, data, trend analysis, and executive summaries. Lead monthly incident management forums, retrospectives, and lessons learned sessions. Governance and Compliance: Maintain up-to-date documentation for the Incident Management Process and relevant policies. Ensure all systems comply with regulatory requirements and are auditable. Drive business awareness and accountability among service owners regarding incident responsibilities. What's in it for you? 25 days + Bank L&D budget to enhance your professional and personal skills Hybrid working Pension Flexi benefits - health care, perks, tech Wellbeing benefits Process: 1st stage - 30 minute cultural interview - Video 2nd stage - 1 hour - presentation and deep dive - Video
17/03/2025
Full time
Important - Urgent requirement only considering applications with 4 weeks notice or less. As the Service Desk Manager, you will lead a team responsible for delivering first- and second-line technical support. Your role includes ensuring the team supports existing and emerging IT services effectively while providing technical input to project teams. You will also drive the professional development of the support team to prepare them for current challenges and future projects, as well as monitor and manage service desk performance and Service Level Agreements (SLAs). Tech: Azure Office 365 ITIL certification Service Desk Management: Daily oversight of the Service Desk team. Manage incidents and service requests through their full life cycle. Conduct first-line investigation and diagnosis for all incidents and service requests. Ensure incidents are correctly assigned, prioritized, and the backlog is effectively managed. Incident Management: Optimise, automate, maintain, and report on incident management systems and processes. Ensure clear and consistent communication, leveraging automation where possible. Prepare a monthly incident reporting pack, including insights, data, trend analysis, and executive summaries. Lead monthly incident management forums, retrospectives, and lessons learned sessions. Governance and Compliance: Maintain up-to-date documentation for the Incident Management Process and relevant policies. Ensure all systems comply with regulatory requirements and are auditable. Drive business awareness and accountability among service owners regarding incident responsibilities. What's in it for you? 25 days + Bank L&D budget to enhance your professional and personal skills Hybrid working Pension Flexi benefits - health care, perks, tech Wellbeing benefits Process: 1st stage - 30 minute cultural interview - Video 2nd stage - 1 hour - presentation and deep dive - Video
2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs are met with precision and efficiency this is the role for you! We are seeking candidates who have previous 2nd line experience, preferably from an MSP environment. You will have some hands on experience and be looking for your next challenge! Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. What our client offers: Providing expert IT support answering calls, raising tickets, and resolving 2nd line technical issues. Guiding and mentoring 1st Line Analysts & Field Engineers. Investigating & escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Microsoft 365 Certified Modern desktop administrator associate MD102 365 fundamentals MS900 Azure fundamentals AZ900 Relevant IT qualification or working towards a qualification for example NVQ Diploma or Degree So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy. INDPERM
17/03/2025
Full time
2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs are met with precision and efficiency this is the role for you! We are seeking candidates who have previous 2nd line experience, preferably from an MSP environment. You will have some hands on experience and be looking for your next challenge! Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. What our client offers: Providing expert IT support answering calls, raising tickets, and resolving 2nd line technical issues. Guiding and mentoring 1st Line Analysts & Field Engineers. Investigating & escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Microsoft 365 Certified Modern desktop administrator associate MD102 365 fundamentals MS900 Azure fundamentals AZ900 Relevant IT qualification or working towards a qualification for example NVQ Diploma or Degree So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy. INDPERM
Our client is a market leading manufacturer within their respective field looking to appoint a Service Desk Engineer to work in a fast paced environment. You will be responsible for 1st and 2nd line IT support for circa 500 internal users providing both software and hardware support. Our client offer a comprehensive training program and are known for their staff retention. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Key Responsibilities • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Experience • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. • 1st and 2nd line IT support experience • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). You will be working within a great team that genuinely care about your growth and development. Click apply now.
16/03/2025
Full time
Our client is a market leading manufacturer within their respective field looking to appoint a Service Desk Engineer to work in a fast paced environment. You will be responsible for 1st and 2nd line IT support for circa 500 internal users providing both software and hardware support. Our client offer a comprehensive training program and are known for their staff retention. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Key Responsibilities • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Experience • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. • 1st and 2nd line IT support experience • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). You will be working within a great team that genuinely care about your growth and development. Click apply now.
Production Technology Show Technical Lead On Site Lead IT support Specialist - Film TV Production Technology Mac & networking IT 6 Month Contract Start ASAP (Apply online only)pd (rate Inside IR35 to Umbrella) Site based (not Hybrid) M25 area M40/M4 Corridor Production Technology Show Technical Lead/ IT Support lead for a leading film and television production company. This is a Lead IT support Specialist who has experience providing / managing IT support within the film television production industry or similar broadcast media. This role will be Leading the IT efforts on the production of a show including networking, servers, storage, desktop support (mainly Mac), systems and licensing provisioning, printing, etc. This role will act as liaison between this film Production Technology team and group Production office as well as other technology groups/vendors. You will lead / supervise a small IT support team (1-2)and should have previous experience of this. However you will still provide hands on support as needed. The Production Technology Technical Lead serves as the IT Head of Department on a show. Partnering with production to identify show specific workflow and technical needs. The Lead is responsible for oversight and management of the IT requirements across all aspects of a film production, throughout the lifecycle of a show. Experience and Skills : Demonstrated ability to supervise a small IT support team. Previous IT support within the film television production industry or similar broadcast media Proven ability to prioritize technical support issues and manage their resolution. Strong working knowledge of Live Action Production and associated tools and technologies. Strong understanding of enterprise level networking concepts, including Firewalls, network segmentation. VLAN, and security controls. Support/lead experience including networking, servers, storage, desktop support (Mac & Windows) Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines. Excellent customer service with good IT Support experience including Mac. Google workspace and general Windows Network Support. background Experience providing technical support and troubleshooting services to /film television production industry or similar is required. Someone with great communication skills, great personality and versatility, flexible and adaptable. Education College Education in Media Studies / Technology Preferred OR equivalent work Roles & Responsibilities: To act as liaison between the film Production Technology team and the Production office, ensuring high quality customer service and communication. Work with Production Technology leadership to outline a show plan that fulfils both Lucasfilm and production specific requirements. Lead IT efforts on the show including networking, servers, storage, desktop support, systems and licensing provisioning, printing, etc. Assist the Production Technology Supervisor in sourcing, training and supervising appropriate technical staff for the show. Ensure consistent and production friendly support mechanisms with a focus on clear communication, and an attitude of service. Oversee support triage to ensure all requests are answered in accordance with service level agreements; help prioritise as needed, & serve as a point of escalation for support requests. Integrate with corporate and local network and core teams to facilitate the technical needs of production. With design guidance from the Prod Tech Supervisor, implement and maintain secure networks and pipelines for content management and IT work flows. Proactively monitor the network: ensuring consistent network availability and end user satisfaction. Participate in firewall management: policy implementation, policy modifications and monitoring. Interfacing with ISPs and 3rd party vendors where required. Serve as the technical liaison to all on-set and on-location trades ensuring network compliance and appropriate network usage including WiFi spectrum management/monitoring and security compliance monitoring. Maintain and develop relationships with internal and external technical suppliers. Help manage and support compliance activities, and assist with larger facility projects as needed. Participate in show wrap procedures including account management, audit activities and the collection of all data and equipment. Please apply with your CV and a note on your relevant IT support experience in a similar Live Action Production, Film, TV production studio environment, post production support /film television/broadcast industry. We also have an IT Support Engineer role reporting into this the same team if you know anyone or if you are more hands on experienced around Mac Support and prefer 1st/2nd line desktop support, Google workspace. Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
15/03/2025
Contractor
Production Technology Show Technical Lead On Site Lead IT support Specialist - Film TV Production Technology Mac & networking IT 6 Month Contract Start ASAP (Apply online only)pd (rate Inside IR35 to Umbrella) Site based (not Hybrid) M25 area M40/M4 Corridor Production Technology Show Technical Lead/ IT Support lead for a leading film and television production company. This is a Lead IT support Specialist who has experience providing / managing IT support within the film television production industry or similar broadcast media. This role will be Leading the IT efforts on the production of a show including networking, servers, storage, desktop support (mainly Mac), systems and licensing provisioning, printing, etc. This role will act as liaison between this film Production Technology team and group Production office as well as other technology groups/vendors. You will lead / supervise a small IT support team (1-2)and should have previous experience of this. However you will still provide hands on support as needed. The Production Technology Technical Lead serves as the IT Head of Department on a show. Partnering with production to identify show specific workflow and technical needs. The Lead is responsible for oversight and management of the IT requirements across all aspects of a film production, throughout the lifecycle of a show. Experience and Skills : Demonstrated ability to supervise a small IT support team. Previous IT support within the film television production industry or similar broadcast media Proven ability to prioritize technical support issues and manage their resolution. Strong working knowledge of Live Action Production and associated tools and technologies. Strong understanding of enterprise level networking concepts, including Firewalls, network segmentation. VLAN, and security controls. Support/lead experience including networking, servers, storage, desktop support (Mac & Windows) Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines. Excellent customer service with good IT Support experience including Mac. Google workspace and general Windows Network Support. background Experience providing technical support and troubleshooting services to /film television production industry or similar is required. Someone with great communication skills, great personality and versatility, flexible and adaptable. Education College Education in Media Studies / Technology Preferred OR equivalent work Roles & Responsibilities: To act as liaison between the film Production Technology team and the Production office, ensuring high quality customer service and communication. Work with Production Technology leadership to outline a show plan that fulfils both Lucasfilm and production specific requirements. Lead IT efforts on the show including networking, servers, storage, desktop support, systems and licensing provisioning, printing, etc. Assist the Production Technology Supervisor in sourcing, training and supervising appropriate technical staff for the show. Ensure consistent and production friendly support mechanisms with a focus on clear communication, and an attitude of service. Oversee support triage to ensure all requests are answered in accordance with service level agreements; help prioritise as needed, & serve as a point of escalation for support requests. Integrate with corporate and local network and core teams to facilitate the technical needs of production. With design guidance from the Prod Tech Supervisor, implement and maintain secure networks and pipelines for content management and IT work flows. Proactively monitor the network: ensuring consistent network availability and end user satisfaction. Participate in firewall management: policy implementation, policy modifications and monitoring. Interfacing with ISPs and 3rd party vendors where required. Serve as the technical liaison to all on-set and on-location trades ensuring network compliance and appropriate network usage including WiFi spectrum management/monitoring and security compliance monitoring. Maintain and develop relationships with internal and external technical suppliers. Help manage and support compliance activities, and assist with larger facility projects as needed. Participate in show wrap procedures including account management, audit activities and the collection of all data and equipment. Please apply with your CV and a note on your relevant IT support experience in a similar Live Action Production, Film, TV production studio environment, post production support /film television/broadcast industry. We also have an IT Support Engineer role reporting into this the same team if you know anyone or if you are more hands on experienced around Mac Support and prefer 1st/2nd line desktop support, Google workspace. Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
2nd Line Support Technician Bournemouth Competitive Salary + Benefits Are you an IT enthusiast with a passion for problem-solving and helping others? Do you enjoy working with a dynamic team, tackling challenges and supporting a wide range of technology? If you thrive in a fast-paced, varied environment, we want to hear from you! Rubicon s client is a growing firm within the legal sector, known for its forward-thinking approach to technology. Their IT team is looking for a 2nd Line Support Technician to join their Bournemouth office and provide technical expertise to 200 users across multiple sites. If you are proactive, solution-oriented and enjoy troubleshooting, this role offers plenty of opportunities to learn, grow and develop your IT career. As 2nd Line Support Technician , you ll benefit from: Enhanced holiday allowance + Christmas Shutdown Enhanced pension contributions (1-2% of salary) Flexible working options and some remote working available Enhanced Maternity, Paternity, and Adoption leave Profit Sharing Programme Cycle to Work scheme and free daily beverages Retail discounts, financial planning services, and more! As 2nd Line Support Technician, your key responsibilities will include: Troubleshooting and resolving 1st and 2nd line IT support queries for users Supporting users with hardware, software and network issues, including Microsoft and Mac OS Managing user accounts and devices using Intune and ensuring security protocols are followed Delivering IT training to users and troubleshooting system-related problems Collaborating with the IT team on projects and escalations for advanced issues As 2nd Line Support Technician, your skills and experience will include: 3+ years in IT support with a strong background in 2nd line support Proficiency in Microsoft and Mac operating systems, Office 365, Active Directory and network troubleshooting Familiarity with virtualisation technologies (VMware) and cloud services (Azure, Exchange, OneDrive) Strong communication and customer service skills, particularly with VIP support A proactive, calm, and patient approach, with a passion for teaching and continuous learning If you re looking for a fast-paced, challenging role where you can grow your IT expertise and make a difference within a supportive and fun team, apply today! Directly apply to this 2nd Line Support Technician advert or call Ellie at Rubicon to discuss further.
15/03/2025
Full time
2nd Line Support Technician Bournemouth Competitive Salary + Benefits Are you an IT enthusiast with a passion for problem-solving and helping others? Do you enjoy working with a dynamic team, tackling challenges and supporting a wide range of technology? If you thrive in a fast-paced, varied environment, we want to hear from you! Rubicon s client is a growing firm within the legal sector, known for its forward-thinking approach to technology. Their IT team is looking for a 2nd Line Support Technician to join their Bournemouth office and provide technical expertise to 200 users across multiple sites. If you are proactive, solution-oriented and enjoy troubleshooting, this role offers plenty of opportunities to learn, grow and develop your IT career. As 2nd Line Support Technician , you ll benefit from: Enhanced holiday allowance + Christmas Shutdown Enhanced pension contributions (1-2% of salary) Flexible working options and some remote working available Enhanced Maternity, Paternity, and Adoption leave Profit Sharing Programme Cycle to Work scheme and free daily beverages Retail discounts, financial planning services, and more! As 2nd Line Support Technician, your key responsibilities will include: Troubleshooting and resolving 1st and 2nd line IT support queries for users Supporting users with hardware, software and network issues, including Microsoft and Mac OS Managing user accounts and devices using Intune and ensuring security protocols are followed Delivering IT training to users and troubleshooting system-related problems Collaborating with the IT team on projects and escalations for advanced issues As 2nd Line Support Technician, your skills and experience will include: 3+ years in IT support with a strong background in 2nd line support Proficiency in Microsoft and Mac operating systems, Office 365, Active Directory and network troubleshooting Familiarity with virtualisation technologies (VMware) and cloud services (Azure, Exchange, OneDrive) Strong communication and customer service skills, particularly with VIP support A proactive, calm, and patient approach, with a passion for teaching and continuous learning If you re looking for a fast-paced, challenging role where you can grow your IT expertise and make a difference within a supportive and fun team, apply today! Directly apply to this 2nd Line Support Technician advert or call Ellie at Rubicon to discuss further.
2nd Line WAN Network Engineer - MUST BE SC CLEARED Are you an experienced 2nd Line Network Engineer with a passion for secure and high-performance networking? Do you want to work with Juniper SRX routers in a dynamic and collaborative environment? If so, we want you on our team! Why Join Us? Exciting Projects: Work on high-profile WAN network configurations and BAU operations in a global environment. Career Growth: Gain exposure to cutting-edge Juniper technologies and collaborate with 3rd Line Engineers to enhance your skills. Supportive Team Culture: Share knowledge, mentor 1st Line Engineers, and work with an experienced team that values professional development. Security-Cleared Environment: Work within a secure infrastructure that plays a critical role in our operations. What You'll Be Doing: Supporting and configuring Juniper SRX series routers as part of our global WAN network . Handling 2nd line technical escalations and ensuring smooth network performance. Collaborating with 1st and 3rd line engineers to resolve complex issues and improve operational efficiency. Troubleshooting BGP, IPSEC, and MPLS networks while ensuring high security and availability. Working with Public Key Infrastructure (PKI) to support secure authentication methods. Essential Skills: Hands-on experience with Juniper SRX platforms . Strong expertise in BGP, IPSEC VPNs, and MPLS networks . Knowledge of PKI infrastructure and certificate-based authentication. Ability to troubleshoot and optimise enterprise WAN environments . Ready to Take the Next Step? If you're a skilled 2nd Line WAN Network Engineer with current SC Clearance looking for a role that offers exciting challenges, career progression, and technical growth , apply today! Apply now to be contacted by our Consultant. If you haven't been contacted within 14 days, please consider your application unsuccessful.
15/03/2025
Contractor
2nd Line WAN Network Engineer - MUST BE SC CLEARED Are you an experienced 2nd Line Network Engineer with a passion for secure and high-performance networking? Do you want to work with Juniper SRX routers in a dynamic and collaborative environment? If so, we want you on our team! Why Join Us? Exciting Projects: Work on high-profile WAN network configurations and BAU operations in a global environment. Career Growth: Gain exposure to cutting-edge Juniper technologies and collaborate with 3rd Line Engineers to enhance your skills. Supportive Team Culture: Share knowledge, mentor 1st Line Engineers, and work with an experienced team that values professional development. Security-Cleared Environment: Work within a secure infrastructure that plays a critical role in our operations. What You'll Be Doing: Supporting and configuring Juniper SRX series routers as part of our global WAN network . Handling 2nd line technical escalations and ensuring smooth network performance. Collaborating with 1st and 3rd line engineers to resolve complex issues and improve operational efficiency. Troubleshooting BGP, IPSEC, and MPLS networks while ensuring high security and availability. Working with Public Key Infrastructure (PKI) to support secure authentication methods. Essential Skills: Hands-on experience with Juniper SRX platforms . Strong expertise in BGP, IPSEC VPNs, and MPLS networks . Knowledge of PKI infrastructure and certificate-based authentication. Ability to troubleshoot and optimise enterprise WAN environments . Ready to Take the Next Step? If you're a skilled 2nd Line WAN Network Engineer with current SC Clearance looking for a role that offers exciting challenges, career progression, and technical growth , apply today! Apply now to be contacted by our Consultant. If you haven't been contacted within 14 days, please consider your application unsuccessful.
