270 jobs found

Job Title: 2nd Line IT Support Engineer Location: Huddersfield Salary: 28,000 - 35,000 Join a fast-paced, customer-focused IT Managed Services Provider (MSP) that delivers industry-leading IT support and technical solutions to a broad range of clients. We're seeking a skilled 2nd Line Engineer to strengthen our Service Delivery team and help our clients achieve seamless IT performance. About the Role: As a 2nd Line Engineer, you will play a key role in resolving escalated technical issues, assisting in project delivery, and maintaining client infrastructure across both on-premise and cloud environments. You'll collaborate with 1st and 3rd line engineers, attend on-site visits, and work closely with clients to deliver prompt and efficient support. Key Responsibilities: Troubleshoot and resolve escalated support issues (remote and on-site) Monitor client infrastructure using RMM tools and respond proactively Deliver project work to time and budget, following best practices Configure, install, and document IT hardware (e.g., servers, firewalls, laptops) Maintain and update system documentation and change logs Escalate complex issues to 3rd line support when necessary Support technologies including Windows Server, Microsoft 365, Azure, VMware/Hyper-V, ESET, SonicWall, and Meraki Identify sales opportunities and liaise with account managers Skills and Experience Essential: Minimum 2 years' experience in a fast-paced MSP or IT support environment Strong knowledge of Microsoft technologies (Server 2019+, 365, Azure) Experience with virtualization, networking, and security tools Excellent communication and problem-solving skills Ability to manage workload independently and meet tight deadlines Desirable: Microsoft 365 Certified: Administrator Expert (MS-102) Azure Administrator (AZ-104) or Network Engineer (AZ-700) Certifications in Acronis, ESET, Mimecast, VMware, Cisco (CCNA) Experience with tools such as HaloPSA, N-Central, Intune, Power BI What You'll Need: Strong customer service mindset A passion for learning and continuous improvement A proactive, detail-oriented approach UK driving licence and access to a vehicle (essential for site visits) If you're ready to take the next step in your IT career and want to be part of a driven, supportive, and forward-thinking team, we'd love to hear from you. Apply today In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: IT Helpdesk Team Leader Location: St Asaph, Wales Salary : 28,000 to 30,000 per annum Job Type: Full time, Permanent About Us: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused team leader, with previous experience of working within the ICT sector, preferably in an IT 2nd/3rd Line Helpdesk Role. You will be responsible for a team of professionals, taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. Key Responsibilities: Support and upskill new and existing team members Reporting to the IT Service Manager Producing up to date team statistics (SLAa, KPIs) for the IT Helpdesk Assist on 1-2-1s with the IT Service Manager Distribute work to team members based on capacity / skillset / knowledge Ensure customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Support the team answering the phone to inbound calls from customers who require technical help Help the team troubleshoot and resolve software and hardware issues onsite, remotely over the phone and by email Investigation and monitoring of IT related, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction and ticket resolution Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to existing process documentation, ensuring we keep solutions up to date About you: Job Experience Required: Have an IT background within 2nd/3rd Line IT Helpdesk experience is essential Experience of leading a team Experience in customer service (excellent verbal and written communication skills required) Comfortable using CRMs and documentation solution Benefits: Staff Share Equity Scheme New customer referral incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Perkbox offers and discounts EAP Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

A software company based near Durham are recruiting for a Technical Support Engineer to join their team. The role will be responsible for providing 1st and 2nd line support, resolution of tickets and service requests within the defined Service Level Agreements, as well as direct involvement in the deployment, configuration and integration of the software. Responsibilities Providing direct Application Support and consulting on the implementation and usage of company software. Managing own workloads, ensuring support tickets are in adherence to SLAs. Working with the support team to handle service requests: including logging, processing and the assignment of tickets through the Ticketing Portal. Responsible for evaluating tickets and escalating into L3 support when necessary; including being able to continue to work or provide insight on that ticket when in L3 or L4 escalation. Developing customer relationships and building rapport to enhance the support service. Providing expert knowledge of the company's extensive product range to be able to make recommendations and share advice on the implementation and usage of software. Managing installations and upgrades as well as configuration of software to integrate with telephony systems and third-party software. Analysing system errors and performance data from sources including application logs, system logs, bandwidth utilisation reports and other diagnostic tools to identify technical issues, taking corrective action as necessary. Documenting and writing up knowledgebase articles on common incidents, knowledge acquired through training and specialist information on the configuration of software. Follow approved procedures for change control and documentation standards. Assisting the Technical Support Team Leader on administrative duties and keeping the CRM up to date. Assisting the Technical Support Team Leader and taking a lead on the management of application licences across the customer base. Ensuring all customer licences are correctly audited and continuity of service is maintained by creating, applying and auditing all application licences. Providing internal technical support to the business. Aid with the setup and ongoing maintenance and operation of the chosen Ticketing application. Qualifications Excellent troubleshooting and diagnostic skills are essential. Hands on intermediate level technical knowledge of both hosted and remotely administered environments and infrastructure on Windows platforms. Administration, tuning and querying of Microsoft SQL Server (Apply online only), SSRS and SSIS. Troubleshooting of Windows Server Infrastructure and application issues under tied SLAs. Basic knowledge of Microsoft Windows Active Directory Infrastructure integration, group permissions and security policies. To be able to write SSRS reports and SSIS packages. An understanding of LAN/WAN/TCP/IP/Ports and Protocols. An understanding of network protocols and in particular VOIP\SIP technologies An understanding of hosted applications under Microsoft Internet Information Services (IIS), deployment of .NET, SSL certificates and Application Pools. Basic SAN and Clustering technologies. An understanding of development and its impact with the application supportability. An understanding of defect management and release management processes.

Support Engineer with Nppv3 clearance required. This is a Support Engineer contract role for an initial 5-month period which will see you manning a tech bar during a live Windows 10 to Windows 11 upgrade project for a Lenovo laptop suite. Nppv3 or Nppv2 clearance is essential and you will not be considered without it. You will need to be proficient at 1st and 2nd line support and have good face to face communication skills. Good experience as a Support Analyst or Support Engineer working with Windows is essential and exposure to this sort of Windows upgrade would also be beneficial. Please note you will only be considered if you are Nppv3 or Nppv2 cleared due to the nature of the project and you must be happy being on-site in either Basingstoke or Portsmouth full time. To apply for this Support Engineer role, send your CV to Rob Goffin at IT Recruitment Solutions now! Support Analyst, Support Engineer, Tech Support, Tech Bar, Inside IR35, Basingstoke, Portsmouth, Contract 200/day + training and expenses covered

Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company s IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices. Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments. Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership. Drive solution design, IT operations, and network security in an enterprise-level setting. Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment. Work within a customer-facing role, ensuring IT systems align with business needs. Participate in infrastructure transformation initiatives, aligning with enterprise-level standards. Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements Proven experience in senior infrastructure and security engineering roles. Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment. Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus). Experience in solution architecture, IT operations, and infrastructure design. Practical experience in cybersecurity, system design, and infrastructure architecture. Capable of rolling up sleeves and leading projects from conception to implementation. A background working with large-scale IT environments, such as KPMG or other enterprise-level settings. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we d love to hear from you!

Technical Support Engineer Location: Redhill Contract: Permanent We are recruiting for Technical Support Engineer to join the team for a global client. Our client specialises in I.T solutions and communication services within Government and Maritime markets. As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers. This role is a permanent full time position based in Cornwall. In this role you will be required to work different shifts. Other benefits include free parking, annual bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more. Role Requirements Technical Support Engineer To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded. To provide 2nd line technical support and customer service for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external resolver groups. To proactively monitor the GCSC networks, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues whether overall network or remote customer related, escalating where appropriate. Carry out IP traffic analysis, investigate routing and switching faults across both local and remote infrastructure, including Wireless standards (802.11x etc). Carry out RF analysis and interpret satellite link statistics to help resolve satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve systems and processes to the benefit of the customer and company. Assisting in the maintenance and distribution of up to date GCSC operational procedures To ensure an understanding of all of NSSL s product portfolio in order to be able to direct and support both 1st and 2nd line support teams as required Tasks appropriate to the role, as delegated by management The ideal candidate for the Technical Support Engineer role would have: Customer Service and/or Network Operation Experience Possess a keen commercial awareness with ability to work on own initiative and unsupervised. Ability and willingness to continuously learn and support new systems and services. Inmarsat and/or VSAT operational, service or technical experience Have in depth technical knowledge of at least some of the following customer equipment or management systems Inmarsat Satellite Maritime Customer Equipment. Seatel & T&T VSAT equipment. Inmarsat Land Mobile systems including BGAN s, Iridium and Thuraya & GX Practical experience of IP networking (CCNA/JNCIA etc) Ability to absorb and quickly gain and retain knowledge of NSSLGlobal products & services and to fault find and explain over the telephone how products work Effective communicator with an eye for detail and accurate PC skills Excellent customer service skills and ability to interact with customers both on the phone and in meetings essential. Must be able to demonstrate customer focus in all that they do with a right first time, every time attitude. Well organised with ability to lead a shift by example. Ability to be able achieve SC security clearance For more information on this role, please contact Juls Bujalska on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Technical Support Engineer (NOC) Redruth, Cornwall Candidates must be eligible for SC Clearance Up to c 32,000 per year (+ 3.5K Shift-Allowance) The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you, will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment as well as covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers. Skills and Experience: Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable To be a key element of Technical Support as part of a global team, assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd Line IT Support teams in dealing with customer queries quickly and effectively. To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year. Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work Excellent customer service skills and ability to interact with customers both on the phone and in meetings Customer Service / Network Operations / Technical Engineering experience Possess a keen commercial awareness with ability to work on own initiative and unsupervised. Previous experience working with the MOD is desirable Please contact John here at ISR to learn more about our exciting client based in Cornwall and their ongoing growth plans

Desktop Support Engineer Role: Desktop Support Engineer Specialism(s): Windows 11, Device Rollout, User Support, Intune, Autopilot, First Line Support, Troubleshooting, Active Directory, Exchange, Office365 Type: Contract, Inside IR35 Location: Warrington (hybrid w/some travel to other sites required) Duration: 3 Months (Initial Duration - extensions applicable) Start Date: ASAP / Urgent Pay Rate: 200 - 255 per day Desktop Support Engineer CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned Desktop Support Engineer for an initial 3-month contract, with possibility of further extension per project needs. The Desktop Support Engineer will play a key role in a device rollout project, whilst also assisting BAU users, taking calls and handling support tickets and escalating technical issues where required. The Desktop Support Engineer must possess excellent soft/user-facing support skills and have experience in both an IT support environment and supporting device rollout projects. The Desktop Support Engineer will be required to work at the Warrington HQ 3 days per week and must be flexible to travel required to other customer sites as required (possibly staying overnight locally if needed). Candidates must be able to pass a BPSS/DBS check and have a full-clean UK driving license Role Requirements Provide exceptional IT Support for both BAU and Windows 11 device rollout project initiatives Managing in-bound support calls and requests via the ticketing system Escalate support issues where required Supporting the onboarding/offboarding process with new devices for the user population Provide desktop support to other UK sites as required Provide support for Office365, Exchange, Active Directory and core infrastructure Required Skills & Experience Demonstrable experience in a 1st / 2nd Line Support environment Adept at providing user-facing support in a Windows environment Exceptional communication and user-facing support skills Experience supporting VIP/C-Suite staff Experience with technologies including Windows 11, Active Directory, Exchange, Office365 Demonstrable experience supporting device rollouts and provisioning of new devices to client specifications Locally based, with flexibility to both work hybrid and travel as requested Possess full, clean UK Driving License and own vehicle For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)

OSS Engineer 3 Month Contract Hybrid + Occasional UK Travel £350/day (Outside IR35) Operations Systems Support Engineer (OSS Engineer) needed for a 3 Month Rolling Contract. Start ASAP in June 2025. Active SC Security Clearance preferred. The client may also consider strong candidates who are eligible to undergo the full SC Clearance vetting process. A chance to work with a global IT Consultancy for a Telecoms end client on a large-scale Data Centre network build programme. Hybrid Working - the vast majority of work is expected to be remote WFH. However, there may be occasional travel to customer sites including: Corsham, Farnborough, Wokingham + Warwick. Key skills, experience + tasks will include: OSS Engineer will work as an integral part of the OSS Operations Team, to improve services + ensure various parties are kept informed. Supporting the implementation + transition of Network Infrastructure into Early Life Support (including Data Centre network builds). Owning support of OSS applications, resolving / managing OSS estate fault tickets, application administration, MACDs, and escalating to 4th line support where necessary. Using StableNet SNMP Network Service Management system to on-board new devices including: device discovery, configuring monitoring datapoints, alerts, reports, fault management + defect remediation. Working closely with other IT teams to develop standard fixes for 1st line support, and reducing ticket volumes for 2nd line IT support teams. Improving the quality and reliability of OSS services, including reducing fault ticket volumes, impact, and mean time to repair (MTTR). Working with the development team to make recommendations for IT systems improvements. Managing of IT licence compliance, IT system security, patching, and capacity management to comply with agreed standards.

2nd Line Technical Support Engineer - MSP Location: Shoreditch, London (Fully site-based) Type: Full-time Permanent Salary: 30,000 - 38,000 Sector: Managed IT Services & Cloud Technology About the Role This is a hands-on, customer-facing role for a skilled 2nd Line Technical Support Engineer who thrives on solving complex technical issues in a fast-paced, service-driven environment. Based full-time at our Shoreditch office, you'll support clients across a variety of platforms and play a key part in ensuring service excellence. Key Responsibilities Resolve 1st and 2nd line support tickets using RMM tools Troubleshoot, escalate, and resolve incidents within agreed SLAs and KPIs Monitor networks and provide guidance on security improvements Administer environments in Azure, AWS, and SharePoint Log all customer interactions in the support ticketing system (e.g., AutoTask/Datto) Collaborate with internal teams to provide timely resolutions Maintain strong knowledge of customer processes and business needs Contribute to team culture by sharing knowledge and participating in special projects About You Minimum 3 years' experience in helpdesk or technical support roles At least 2 years' experience using RMM technologies Strong understanding of Microsoft environments: Windows Server OS, Hyper-V, VMware, Azure Active Directory, SharePoint Confident with networking technologies: LAN, WAN, TCP/IP, DNS, DHCP, VPN, VLAN, VOIP Experienced in security audits, firewall management, endpoint security, and infrastructure compliance Familiarity with SQL/MySQL, SaaS, HaaS, and hybrid cloud environments Azure and/or AWS certification preferred Enthusiastic about learning, adaptable to change, and driven by team success Excellent written and verbal communication skills Degree in a relevant field or equivalent experience Why Join Be part of a growing, award-winning MSP environment Collaborate with a passionate team delivering innovative IT solutions Gain hands-on experience with cutting-edge technology and cloud systems Enjoy a dynamic and energetic workplace in the heart of Shoreditch Benefit from continuous learning and career development opportunities Application Information Applicants must have the right to work in the United Kingdom . By submitting your application, you consent to the processing of your data for recruitment purposes in line with our Recruiting Privacy Practices. Apply now and take the next step in your technical support career in a vibrant Shoreditch-based role. Let me know if you'd like a shorter version for social media or a visual ad layout.

An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.) Assisting with VoIP systems, particularly Zoom Workplace Providing guidance and troubleshooting on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Previous experience in a 1st / 2nd line support role Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at least 5 years What s on offer: Competitive Salary 25 days holiday (pro rata) plus bank holidays Pension scheme Life assurance Flexible hybrid working model Season ticket loans Cycle-to-work scheme This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Onsite Network Engineer, Reading (Must have ability to obtain SC Clearance) ROC Technologies are seeking an experienced and customer-focused Onsite Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the Mobile Device Management (MDM) service as needed. The successful candidate will play a key role in day-to-day network operations, working proactively to monitor, maintain, and support the customer s network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times. Key Responsibilities Cover early shift routines, including on-site checks and monitoring activities. Use network monitoring tools to detect and flag potential incidents. Maintain ITSM systems with accurate work notes detailing progress and actions. Provide 1st and 2nd line troubleshooting support, escalating when necessary. Perform basic configuration and installation of network devices. Act as remote hands for senior engineers during onsite interventions. Investigate and escalate suspected physical faults with network equipment. Manage the inventory of in-scope managed devices. Coordinate hardware repairs through approved partners when applicable. Offer guidance to users seeking wireless access support. Create and maintain internal knowledge base articles. Conduct floor-walking support and user assistance post-project delivery. Ensure network uptime via routine maintenance, failover testing, and best practice implementation. Provide clear and professional communication to users regarding incidents, progress updates, and changes. Handle incoming calls and ensure customers are informed of actions taken. Knowledge, Skills, Attributes & Experience Essential Keen interest in networking and developing technical skills. Strong interpersonal and customer service skills. Previous experience in a customer-facing IT support role. At least 2 years' experience supporting and managing network infrastructure. Experience within enterprise or managed service environments (e.g., NOC or service desk). Proven ability to handle high-impact incidents and interface with senior engineers. Familiarity with monitoring and event management tools. Solid troubleshooting experience (network and/or server). Ability to assess outages and identify likely root causes. Competent PC and technical documentation skills. Experience working within secure or regulated environments. Desirable Aruba: ASCA certification or experience. Cisco: CCNA certification. Currently studying toward CCNP (Cisco) or ACSP (Aruba). Knowledge of network authentication solutions such as Cisco ISE or Aruba ClearPass.

Position: Technical Support Engineer Job ID: 2394/4 Location: Cornwall Rate/Salary: £30-£34K +£3500 shift allowance Benefits: Plus 4 on 4 off shift allowance (12 hour shifts) Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Technical Support Engineer Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client. HSB Technical s client is an established and well-regarded business entity. Duties and responsibilities of the Technical Support Engineer: •Strong commercial awareness with the ability to work independently and take initiative. •Eager to continuously learn and support new systems and services. •Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone. •Excellent customer service skills, with confidence in both phone and face-to-face interactions. •Determining priorities in an environment where customer demand varies constantly. • Keeping up to date with product knowledge, technical and regulatory changes • Managing other Shift workers Qualifications and requirements for the Technical Support Engineer: Desirable Experience • Experience in Customer Service and Network Operations •Technical Engineering background Familiarity with MOD systems and equipment support •Hands-on experience with Inmarsat and/or VSAT systems •Knowledge of customer equipment and systems, including: •Maritime satellite equipment (Inmarsat) VSAT systems (Intellian, Seatel, T&T) •Land mobile systems (BGAN, Iridium, Thuraya, GX) IP networking (e.g., CCNA, JNCIA) This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.

Position: Senior IT / Infrastructure Engineer (Cloud, Infrastructure and Networking) Location: Newcastle Salary: Up to 50,000 per annum Key Responsibilities - Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualization technologies. Be a key member of the IT Support Team, operating as an escalation point for the 1st and 2nd Line team. Provide key 3rd Line IT Support to external clientele Monitor system performance and troubleshoot issues to ensure optimal performance and reliability. Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements. Implement security best practices and ensure compliance with industry standards and regulations. Evaluate and recommend new technologies to improve efficiency, scalability, and resilience of the infrastructure. Document system configurations, processes, and procedures for knowledge sharing and future reference. Provide technical support and guidance to internal teams and end-users as needed. Benefits - Competitive Salary Package - Enjoy a salary of up to 50,000, reflecting your skills and experience. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Growth Opportunities - Take your career to new heights with opportunities for professional development and advancement. Collaborative Work Environment - Join a supportive and inclusive workplace where your contributions are valued, and teamwork is encouraged. If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology. Apply now and embark on an exciting journey as our Senior IT Engineer

1st Line Engineer - IT Managed Services - London (flexible working - mainly WFH) Up to 32,000 PA A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: - Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents - Answer service desk calls and log tickets on their PSA (Professional Services Automation software), ConnectWise - Attend client sites when required - Produce and maintain accurate technical documentation - Assist with the deployment of client and internal projects when required Requirements: - Previous experience working within a 1st Line role, within an IT Services environment - Posses excellent customer service skills, with the ability to break down technical terms - Excellent troubleshooting, analytical and problem solving skills - Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. - Posses an understanding of RMM, backup and networking principles - Basic hardware knowledge In return, they are offering up to 32,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours with an occasional on-call element (paid extra).

Support the UK's most automated distribution centre with 2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to join our client in an expanding onsite team supporting a highly automated distribution centre. You ll be the first line of support for hardware, systems, and shift teams a key contact when warehouse operations need IT expertise. This role is ideal for you if: You ve worked in a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You re comfortable with automation vendors, or eager to learn the systems that power them. What you ll be doing: Providing on-site 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with warehouse, engineering, and IT teams Learning automation terms and systems (full training provided) What we re looking for: Someone from an IT background with some warehousing, automation, or distribution exposure Problem solvers who enjoy varied work and staying hands-on Awareness of technical terminology in automation/warehouse settings is a plus but we can train the right person! Why apply? This is your chance to be part of a growing team at the start of its journey. You ll get exposure to real-time technical support, automation systems, and future progression as the team builds around you. It s a genuine step up, with room to grow and make a difference on the warehouse floor. Shifts and hours: Start on Monday Friday, 8am 4pm for onboarding and induction. As volume increases, we ll move to rotating shift patterns (e.g. 4-on-4-off or 2 3 shift coverage) but no on-call is required. Salary and Benefits: £37,000 to £43,000 per annum 5 weeks annual leave plus Bank Holidays Full training provided Pension Scheme / Company sick pay scheme / Company maternity, paternity and adoption pay after 1 year Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs. Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16) We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across all aspects of IT Support. My client is a specialist in migrating clients in the Cloud (MS Azure) and then supporting those clients with support. There won t be a traditional 1st or 2nd line level, all Engineers have the opportunity to utilise all their knowledge and answer all enquiries coming in which could be 1st of 2nd line queries. Working in a fully Microsoft environment, you will be passionate about technology, enjoy speaking with customers over the phone and you will also have the opportunity to visit the customers office for on-site fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity to work from home one day a week and this is a flexible employer around appointments and personal commitments. Free parking available and a ten-minute walk from a train station. Professional, positive, supportive working environment and the opportunity to attend lots of company and charity lead events. Experience/skills/attributes: Minimum two years experience working on a Service Desk Experience of working in an MSP environment is essential Strong experience of working with Azure Cloud including virtual servers Azure Active Directory experience Office 365 Networking and Firewall configuration skills are useful Any knowledge or experience of SharePoint Online or Exchange Online VOIP solutions Any knowledge or experience of MS Dynamics is desirable Outstanding customer service experience Enjoys building customer rapport and relationships Thrives working as part of a team, sharing knowledge and ideas Confident, friendly, sociable Strong communicator verbally, face to face and written Great problem solver with a high attention to detail Takes accountability for own work

Our client, a growing enterprise seeking to enhance its IT operations, is looking for a Desktop Support Engineer to deliver high-quality 1st and 2nd line support across the business. This user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You ll be part of a collaborative IT Operations team focused on service excellence and continuous improvement. Key Responsibilities Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite. Diagnose and resolve hardware, software, and network issues, escalating when necessary. Manage and maintain user accounts, permissions, and group policies in Active Directory. Provide technical support for Microsoft 365 applications, Windows OS, and mobile devices. Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication. Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals. Collaborate with 3rd line engineers on escalations and contribute to IT documentation and knowledge sharing. Maintain asset tracking and ensure compliance with IT policies and procedures. Key Requirements Previous experience in a desktop support or IT service desk role providing 1st/2nd line support. Proficient in Windows 10/11, Microsoft 365, and Active Directory administration. Experience with common desktop hardware and peripherals, including troubleshooting and setup. Strong communication and customer service skills with a problem-solving mindset. Exposure to Azure AD and endpoint management tools (e.g., Intune) is a plus. Familiarity with ITIL-based service delivery and ticketing systems (e.g., Jira, ServiceNow) is advantageous. If you're a reliable and enthusiastic Desktop Support Engineer looking to grow in a forward-thinking IT team, we d love to hear from you!

1st/2nd Line Support Poole - 5 Days onsite 28,000 - 32,000 + Monthly Bonus + Holiday + Pension This is an excellent opportunity for a 2nd Line Support Engineer to join a growing company in a highly varied role. This company is a leading provider of essential products for businesses across various sectors. They specialise in delivering a comprehensive range of high-quality janitorial, catering, and packaging supplies, helping organisations maintain efficiency and hygiene in their operations. In this role you will be responsible for resolving end-user problems and managing all incident tickets. You'll also handle the installation and configuration of software and hardware, alongside managing network servers and setting up accounts. Other key responsibilities also include monitoring performance, troubleshooting outages, and ensuring system security through access controls and backups. Lastly, you should have prior experience in system upgrades, maintaining all technical documentation and liaising with third-party support when needed. The ideal candidate will have previous experience in Windows Server environments (2019/2022) and Windows 11, coupled with expertise in Azure cloud services, such as Azure Hybrid AD and Intune/Autopilot. Equally, you should be proficient in supporting Microsoft Teams, including its phone system capabilities, and managing Cisco Firewalls. Essential skills also include server patching, VMWare, robust backup and disaster recovery planning, particularly with Datto for virtual machine restoration. This is a fantastic opportunity for a 2nd Line Support engineer looking for a varied role to join a market leader within its industry. The Role: Resolve user issues and manage all incident tickets. Install, configure, and manage software, hardware, and network servers. Monitor, troubleshoot, and secure systems and data. Upgrade systems, maintain documentation, and liaise with third parties. 5 days onsite. The Person: Proficient in Windows Server (2019/2022) and Windows 11. Expertise in Azure services (Hybrid AD, Intune/Autopilot) and Microsoft Teams support. Skilled in Cisco Firewalls and server patching. Experienced in VMWare and Datto backup/DR. Proven track record in a similar position: 2nd/Second Line Support, IT Support, IT Technican. Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Position: Technical Support Engineer Job ID: 2394/6 Location: Redhill Surrey Rate/Salary: £30-£34K +£3500 shift allowance Benefits: Plus 4 on 4 off shift allowance (12 hour shifts) Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Technical Support Engineer Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client. HSB Technical s client is an established and well-regarded business entity. Duties and responsibilities of the Technical Support Engineer: •Strong commercial awareness with the ability to work independently and take initiative. •Eager to continuously learn and support new systems and services. •Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone •Excellent customer service skills, with confidence in both phone and face-to-face interactions. •Determining priorities in an environment where customer demand varies constantly. • Keeping up to date with product knowledge, technical and regulatory changes • Managing other Shift workers Qualifications and requirements for the Technical Support Engineer: Desirable Experience •Experience in Customer Service and Network Operations •Technical Engineering background Familiarity with MOD systems and equipment support •Hands-on experience with Inmarsat and/or VSAT systems •Knowledge of customer equipment and systems, including: •Maritime satellite equipment (Inmarsat) VSAT systems (Intellian, Seatel, T&T) Land mobile systems (BGAN, Iridium, Thuraya, GX) IP networking (e.g., CCNA, JNCIA) This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.