ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
1st Line Support Engineer - IT Managed Services A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents Answer service desk calls and log tickets on their PSA (Professional Services Automation software) Provide regular and clear communication with customers regarding ticket status and expected resolution times. Produce and maintain accurate technical documentation Assist with the deployment of client and internal projects when required Requirements: Previous experience working within a 1st Line role, ideally within an IT Services environment Posses excellent customer service skills, with the ability to break down technical terms Excellent troubleshooting, analytical and problem solving skills Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. Basic hardware knowledge In return, they are offering 26,000 - 30,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours (Office location - Central London) Some flexibility to work from home
18/03/2025
Full time
1st Line Support Engineer - IT Managed Services A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents Answer service desk calls and log tickets on their PSA (Professional Services Automation software) Provide regular and clear communication with customers regarding ticket status and expected resolution times. Produce and maintain accurate technical documentation Assist with the deployment of client and internal projects when required Requirements: Previous experience working within a 1st Line role, ideally within an IT Services environment Posses excellent customer service skills, with the ability to break down technical terms Excellent troubleshooting, analytical and problem solving skills Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. Basic hardware knowledge In return, they are offering 26,000 - 30,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours (Office location - Central London) Some flexibility to work from home
I am currently supporting a client who is looking to supplement their current 3rd line team with a 3rd line support engineer, mainly to assist with current workload but also share insights of past experiences and support current team with any skills shortage. This is an excellent opportunity for an experienced engineer to play a key role in delivering high-level technical support and gain experience of mentoring/upskilling colleagues. Key Responsibilities: - Provide 3rd line technical support across a variety of technologies including O365/M365, Windows Server environments, and network infrastructure. - Troubleshoot and resolve complex technical issues, escalating when necessary. - Manage and maintain Group Policy, Active Directory, and other Windows-based services. - Perform basic WAN/LAN troubleshooting and support network infrastructure, including routers, switches, and wireless access points. - Support and manage firewall configurations and security best practices. - Work closely with 1st and 2nd line support teams to ensure smooth escalation and resolution of issues. - Participate in system upgrades, patching, and infrastructure improvement projects. - Support junior team members and assist with upskilling colleagues alongside technical service manager. Desirable: - Certifications such as Microsoft (MCSA/MCSE), CompTIA Network+, or relevant firewall vendor certifications (e.g., Cisco, Fortinet, Sophos). - Experience in virtualization technologies (e.g., VMware, Hyper-V) would be advantageous. Contract details: - 3month initial contract - Hybrid working - 2/3 days in/2/3 days home - Outside IR35 Please apply for consideration.
17/03/2025
Seasonal
I am currently supporting a client who is looking to supplement their current 3rd line team with a 3rd line support engineer, mainly to assist with current workload but also share insights of past experiences and support current team with any skills shortage. This is an excellent opportunity for an experienced engineer to play a key role in delivering high-level technical support and gain experience of mentoring/upskilling colleagues. Key Responsibilities: - Provide 3rd line technical support across a variety of technologies including O365/M365, Windows Server environments, and network infrastructure. - Troubleshoot and resolve complex technical issues, escalating when necessary. - Manage and maintain Group Policy, Active Directory, and other Windows-based services. - Perform basic WAN/LAN troubleshooting and support network infrastructure, including routers, switches, and wireless access points. - Support and manage firewall configurations and security best practices. - Work closely with 1st and 2nd line support teams to ensure smooth escalation and resolution of issues. - Participate in system upgrades, patching, and infrastructure improvement projects. - Support junior team members and assist with upskilling colleagues alongside technical service manager. Desirable: - Certifications such as Microsoft (MCSA/MCSE), CompTIA Network+, or relevant firewall vendor certifications (e.g., Cisco, Fortinet, Sophos). - Experience in virtualization technologies (e.g., VMware, Hyper-V) would be advantageous. Contract details: - 3month initial contract - Hybrid working - 2/3 days in/2/3 days home - Outside IR35 Please apply for consideration.
Role: 3rd Line Support Engineer Salary: Dependent on experience Location: Northampton (on-site working) As a 3rd Line Engineer, you will be responsible for providing 3rd line support to customers ensuring that incidents, service requests and updates are logged and processed quickly. You will act as a point of escalation for 1st and 2nd Line support, ensuring strong communication is maintained throughout. The client are looking for a generalist, a good all-rounder who has supported a wide range of technologies in different capacities, not a specialist who has focused on one area. Skills & experience required o Excellent all round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server o Good knowledge of Windows desktop operating systems o Good knowledge and experience with supporting Dell and HP server / blade hardware o Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous. o Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous. Please be aware that this role will be on-site during your probation period and will move to a hybrid working model thereafter. If you are interested in the role and would like to apply, please click on the link for immediate consideration.
17/03/2025
Full time
Role: 3rd Line Support Engineer Salary: Dependent on experience Location: Northampton (on-site working) As a 3rd Line Engineer, you will be responsible for providing 3rd line support to customers ensuring that incidents, service requests and updates are logged and processed quickly. You will act as a point of escalation for 1st and 2nd Line support, ensuring strong communication is maintained throughout. The client are looking for a generalist, a good all-rounder who has supported a wide range of technologies in different capacities, not a specialist who has focused on one area. Skills & experience required o Excellent all round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server o Good knowledge of Windows desktop operating systems o Good knowledge and experience with supporting Dell and HP server / blade hardware o Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous. o Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous. Please be aware that this role will be on-site during your probation period and will move to a hybrid working model thereafter. If you are interested in the role and would like to apply, please click on the link for immediate consideration.
Job Title: IT & Cyber Security Specialist / IT Manager Job Overview We are seeking an IT & Cyber Security Specialist / IT Manager to oversee the client's IT infrastructure, cybersecurity compliance, disaster recovery, and IT governance. This role requires both strategic planning and hands-on technical expertise to maintain network security, Windows Server environments, virtualization, cloud infrastructure, and business continuity planning (BCP/DR). The ideal candidate will have a strong technical background in IT operations, Windows Server administration, VMware ESXi, Azure, firewall security, and IT risk management, ensuring the stability, security, and efficiency of the client's IT environment. Key Responsibilities 1. IT Infrastructure & Network Management Windows Server & Virtualization: Manage and maintain Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP, and VMware ESXi environments. Network Administration & Security: Oversee firewalls (Cisco, Fortinet), VPNs, VLAN configurations, and network security policies to ensure a secure IT environment. Cloud Services & Microsoft 365: Manage Azure AD, Microsoft 365, Exchange Online, OneDrive, and SharePoint, ensuring smooth cloud operations. IT Asset Management: Oversee procurement, lifecycle management, and documentation of IT hardware and software. 2. Cybersecurity & IT Governance Security Compliance & Risk Management: Align IT security frameworks with PRA, FCA, GDPR, ISO 27001, and NIST guidelines. Threat & Incident Management: Conduct regular risk assessments, penetration testing, vulnerability scanning, and incident response to mitigate cyber threats. Firewall & Network Security: Configure, monitor, and secure firewalls and intrusion detection systems (IDS/IPS) to prevent security breaches. Third-Party Risk Management: Evaluate and manage outsourced IT services and vendor security compliance. 3. Business Continuity & Disaster Recovery (BCP/DR) Backup & Recovery Strategy: Implement and maintain BCP & DR plans, ensuring data integrity through Veeam, Commvault, or equivalent backup solutions. Failover Network & Redundancy: Ensure network failover solutions (Leased Line + FTTP redundancy) are in place to maintain uptime. IT Resilience & Disaster Simulation: Regularly test DR plans and conduct IT continuity drills to minimize downtime risks. 4. IT Operations & End-User Support Helpdesk & IT Support: Provide 1st, 2nd, and 3rd-line IT support, resolving user issues related to Windows, networking, and applications. Onboarding & Offboarding: Manage system access, permissions, and ID provisioning for new employees. IT Documentation & SOPs: Maintain comprehensive IT policies, security procedures, and compliance documentation. 5. Vendor & Project Management IT Budget & Procurement: Assist in managing the IT budget, sourcing new technologies, and handling vendor negotiations. IT Infrastructure Projects: Lead server upgrades, security enhancements, cloud migrations, and infrastructure expansion. Qualifications & Requirements Essential Qualifications: A minimum of 5 years of experience in IT infrastructure, cybersecurity, and business continuity. Expertise in Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP. Experience with virtualization (VMware ESXi, Hyper-V) and cloud services (Azure, Microsoft 365). Hands-on experience with firewalls (Cisco, Fortinet), VPNs, IDS/IPS security, and network administration. Strong PRA, FCA, GDPR, ISO 27001, and NIST compliance knowledge. Experience in BCP/DR planning, backup strategies (Veeam, Commvault), and IT risk management. Strong troubleshooting and problem-solving skills. Fluent English communication skills (both written and verbal). Desirable Qualifications: Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP), Cisco Certified Network Administrator (CCNA). Experience implementing Zero Trust security frameworks and SIEM solutions (Splunk, Sentinel, ELK Stack). Financial sector IT security experience is a plus.
17/03/2025
Full time
Job Title: IT & Cyber Security Specialist / IT Manager Job Overview We are seeking an IT & Cyber Security Specialist / IT Manager to oversee the client's IT infrastructure, cybersecurity compliance, disaster recovery, and IT governance. This role requires both strategic planning and hands-on technical expertise to maintain network security, Windows Server environments, virtualization, cloud infrastructure, and business continuity planning (BCP/DR). The ideal candidate will have a strong technical background in IT operations, Windows Server administration, VMware ESXi, Azure, firewall security, and IT risk management, ensuring the stability, security, and efficiency of the client's IT environment. Key Responsibilities 1. IT Infrastructure & Network Management Windows Server & Virtualization: Manage and maintain Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP, and VMware ESXi environments. Network Administration & Security: Oversee firewalls (Cisco, Fortinet), VPNs, VLAN configurations, and network security policies to ensure a secure IT environment. Cloud Services & Microsoft 365: Manage Azure AD, Microsoft 365, Exchange Online, OneDrive, and SharePoint, ensuring smooth cloud operations. IT Asset Management: Oversee procurement, lifecycle management, and documentation of IT hardware and software. 2. Cybersecurity & IT Governance Security Compliance & Risk Management: Align IT security frameworks with PRA, FCA, GDPR, ISO 27001, and NIST guidelines. Threat & Incident Management: Conduct regular risk assessments, penetration testing, vulnerability scanning, and incident response to mitigate cyber threats. Firewall & Network Security: Configure, monitor, and secure firewalls and intrusion detection systems (IDS/IPS) to prevent security breaches. Third-Party Risk Management: Evaluate and manage outsourced IT services and vendor security compliance. 3. Business Continuity & Disaster Recovery (BCP/DR) Backup & Recovery Strategy: Implement and maintain BCP & DR plans, ensuring data integrity through Veeam, Commvault, or equivalent backup solutions. Failover Network & Redundancy: Ensure network failover solutions (Leased Line + FTTP redundancy) are in place to maintain uptime. IT Resilience & Disaster Simulation: Regularly test DR plans and conduct IT continuity drills to minimize downtime risks. 4. IT Operations & End-User Support Helpdesk & IT Support: Provide 1st, 2nd, and 3rd-line IT support, resolving user issues related to Windows, networking, and applications. Onboarding & Offboarding: Manage system access, permissions, and ID provisioning for new employees. IT Documentation & SOPs: Maintain comprehensive IT policies, security procedures, and compliance documentation. 5. Vendor & Project Management IT Budget & Procurement: Assist in managing the IT budget, sourcing new technologies, and handling vendor negotiations. IT Infrastructure Projects: Lead server upgrades, security enhancements, cloud migrations, and infrastructure expansion. Qualifications & Requirements Essential Qualifications: A minimum of 5 years of experience in IT infrastructure, cybersecurity, and business continuity. Expertise in Windows Server (2012/2016/2019), Active Directory, Group Policy, DNS, DHCP. Experience with virtualization (VMware ESXi, Hyper-V) and cloud services (Azure, Microsoft 365). Hands-on experience with firewalls (Cisco, Fortinet), VPNs, IDS/IPS security, and network administration. Strong PRA, FCA, GDPR, ISO 27001, and NIST compliance knowledge. Experience in BCP/DR planning, backup strategies (Veeam, Commvault), and IT risk management. Strong troubleshooting and problem-solving skills. Fluent English communication skills (both written and verbal). Desirable Qualifications: Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP), Cisco Certified Network Administrator (CCNA). Experience implementing Zero Trust security frameworks and SIEM solutions (Splunk, Sentinel, ELK Stack). Financial sector IT security experience is a plus.
EUC Engineer is required by a nationwide IT Solutions Provider based on site in Westminster and paying up to 30k. As an EUC Engineer, you will provide technical support to service customers, using strong communication and problem-solving skills to deliver high-quality outcomes both independently and in collaboration with others. This is a full-time, Monday to Friday role, with working hours between 07:00 and 19:00, based on an allocated shift pattern. You may occasionally need to cover additional shifts, including weekends and public holidays, as needed. Responsibilities Providing 1st/2nd Line EUC support for internal IT, shared infrastructure, and customer solutions, following ITIL Incident, Problem, and Change practices. Responding to customer requests for implementations or changes. Taking ownership of service-impacting issues and resolving them while keeping customers updated. Assisting the Service Desk in improving support tools, instructions, and processes. Supporting laptop & mobile phone builds, software installations, and ticket queue management. Being part of the 24/7 out-of-hours remote support rota. Supporting user work areas, managing the Drop-In Tech surgery, and conducting remote site visits as needed. Experience End User Device and OS Systems Management, OS Deployment, and Enterprise MDM Active Directory and Domain Management M365 Support Ensuring exceptional customer satisfaction Experience with ITSM tools A proactive, solution-oriented attitude ESSENTIAL- ALL CANDIDATES MUST HOLD SC CLEARANCE OR HAVE PREVIOUSLY HELD SC CLEARANCE. Should you match the above requirements, don't hesitate - APPLY NOW!
17/03/2025
Full time
EUC Engineer is required by a nationwide IT Solutions Provider based on site in Westminster and paying up to 30k. As an EUC Engineer, you will provide technical support to service customers, using strong communication and problem-solving skills to deliver high-quality outcomes both independently and in collaboration with others. This is a full-time, Monday to Friday role, with working hours between 07:00 and 19:00, based on an allocated shift pattern. You may occasionally need to cover additional shifts, including weekends and public holidays, as needed. Responsibilities Providing 1st/2nd Line EUC support for internal IT, shared infrastructure, and customer solutions, following ITIL Incident, Problem, and Change practices. Responding to customer requests for implementations or changes. Taking ownership of service-impacting issues and resolving them while keeping customers updated. Assisting the Service Desk in improving support tools, instructions, and processes. Supporting laptop & mobile phone builds, software installations, and ticket queue management. Being part of the 24/7 out-of-hours remote support rota. Supporting user work areas, managing the Drop-In Tech surgery, and conducting remote site visits as needed. Experience End User Device and OS Systems Management, OS Deployment, and Enterprise MDM Active Directory and Domain Management M365 Support Ensuring exceptional customer satisfaction Experience with ITSM tools A proactive, solution-oriented attitude ESSENTIAL- ALL CANDIDATES MUST HOLD SC CLEARANCE OR HAVE PREVIOUSLY HELD SC CLEARANCE. Should you match the above requirements, don't hesitate - APPLY NOW!
2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs are met with precision and efficiency this is the role for you! We are seeking candidates who have previous 2nd line experience, preferably from an MSP environment. You will have some hands on experience and be looking for your next challenge! Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. What our client offers: Providing expert IT support answering calls, raising tickets, and resolving 2nd line technical issues. Guiding and mentoring 1st Line Analysts & Field Engineers. Investigating & escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Microsoft 365 Certified Modern desktop administrator associate MD102 365 fundamentals MS900 Azure fundamentals AZ900 Relevant IT qualification or working towards a qualification for example NVQ Diploma or Degree So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy. INDPERM
17/03/2025
Full time
2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs are met with precision and efficiency this is the role for you! We are seeking candidates who have previous 2nd line experience, preferably from an MSP environment. You will have some hands on experience and be looking for your next challenge! Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. What our client offers: Providing expert IT support answering calls, raising tickets, and resolving 2nd line technical issues. Guiding and mentoring 1st Line Analysts & Field Engineers. Investigating & escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Microsoft 365 Certified Modern desktop administrator associate MD102 365 fundamentals MS900 Azure fundamentals AZ900 Relevant IT qualification or working towards a qualification for example NVQ Diploma or Degree So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy. INDPERM
Our client is a market leading manufacturer within their respective field looking to appoint a Service Desk Engineer to work in a fast paced environment. You will be responsible for 1st and 2nd line IT support for circa 500 internal users providing both software and hardware support. Our client offer a comprehensive training program and are known for their staff retention. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Key Responsibilities • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Experience • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. • 1st and 2nd line IT support experience • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). You will be working within a great team that genuinely care about your growth and development. Click apply now.
16/03/2025
Full time
Our client is a market leading manufacturer within their respective field looking to appoint a Service Desk Engineer to work in a fast paced environment. You will be responsible for 1st and 2nd line IT support for circa 500 internal users providing both software and hardware support. Our client offer a comprehensive training program and are known for their staff retention. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Key Responsibilities • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Experience • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. • 1st and 2nd line IT support experience • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). You will be working within a great team that genuinely care about your growth and development. Click apply now.
Production Technology Show Technical Lead On Site Lead IT support Specialist - Film TV Production Technology Mac & networking IT 6 Month Contract Start ASAP (Apply online only)pd (rate Inside IR35 to Umbrella) Site based (not Hybrid) M25 area M40/M4 Corridor Production Technology Show Technical Lead/ IT Support lead for a leading film and television production company. This is a Lead IT support Specialist who has experience providing / managing IT support within the film television production industry or similar broadcast media. This role will be Leading the IT efforts on the production of a show including networking, servers, storage, desktop support (mainly Mac), systems and licensing provisioning, printing, etc. This role will act as liaison between this film Production Technology team and group Production office as well as other technology groups/vendors. You will lead / supervise a small IT support team (1-2)and should have previous experience of this. However you will still provide hands on support as needed. The Production Technology Technical Lead serves as the IT Head of Department on a show. Partnering with production to identify show specific workflow and technical needs. The Lead is responsible for oversight and management of the IT requirements across all aspects of a film production, throughout the lifecycle of a show. Experience and Skills : Demonstrated ability to supervise a small IT support team. Previous IT support within the film television production industry or similar broadcast media Proven ability to prioritize technical support issues and manage their resolution. Strong working knowledge of Live Action Production and associated tools and technologies. Strong understanding of enterprise level networking concepts, including Firewalls, network segmentation. VLAN, and security controls. Support/lead experience including networking, servers, storage, desktop support (Mac & Windows) Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines. Excellent customer service with good IT Support experience including Mac. Google workspace and general Windows Network Support. background Experience providing technical support and troubleshooting services to /film television production industry or similar is required. Someone with great communication skills, great personality and versatility, flexible and adaptable. Education College Education in Media Studies / Technology Preferred OR equivalent work Roles & Responsibilities: To act as liaison between the film Production Technology team and the Production office, ensuring high quality customer service and communication. Work with Production Technology leadership to outline a show plan that fulfils both Lucasfilm and production specific requirements. Lead IT efforts on the show including networking, servers, storage, desktop support, systems and licensing provisioning, printing, etc. Assist the Production Technology Supervisor in sourcing, training and supervising appropriate technical staff for the show. Ensure consistent and production friendly support mechanisms with a focus on clear communication, and an attitude of service. Oversee support triage to ensure all requests are answered in accordance with service level agreements; help prioritise as needed, & serve as a point of escalation for support requests. Integrate with corporate and local network and core teams to facilitate the technical needs of production. With design guidance from the Prod Tech Supervisor, implement and maintain secure networks and pipelines for content management and IT work flows. Proactively monitor the network: ensuring consistent network availability and end user satisfaction. Participate in firewall management: policy implementation, policy modifications and monitoring. Interfacing with ISPs and 3rd party vendors where required. Serve as the technical liaison to all on-set and on-location trades ensuring network compliance and appropriate network usage including WiFi spectrum management/monitoring and security compliance monitoring. Maintain and develop relationships with internal and external technical suppliers. Help manage and support compliance activities, and assist with larger facility projects as needed. Participate in show wrap procedures including account management, audit activities and the collection of all data and equipment. Please apply with your CV and a note on your relevant IT support experience in a similar Live Action Production, Film, TV production studio environment, post production support /film television/broadcast industry. We also have an IT Support Engineer role reporting into this the same team if you know anyone or if you are more hands on experienced around Mac Support and prefer 1st/2nd line desktop support, Google workspace. Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
15/03/2025
Contractor
Production Technology Show Technical Lead On Site Lead IT support Specialist - Film TV Production Technology Mac & networking IT 6 Month Contract Start ASAP (Apply online only)pd (rate Inside IR35 to Umbrella) Site based (not Hybrid) M25 area M40/M4 Corridor Production Technology Show Technical Lead/ IT Support lead for a leading film and television production company. This is a Lead IT support Specialist who has experience providing / managing IT support within the film television production industry or similar broadcast media. This role will be Leading the IT efforts on the production of a show including networking, servers, storage, desktop support (mainly Mac), systems and licensing provisioning, printing, etc. This role will act as liaison between this film Production Technology team and group Production office as well as other technology groups/vendors. You will lead / supervise a small IT support team (1-2)and should have previous experience of this. However you will still provide hands on support as needed. The Production Technology Technical Lead serves as the IT Head of Department on a show. Partnering with production to identify show specific workflow and technical needs. The Lead is responsible for oversight and management of the IT requirements across all aspects of a film production, throughout the lifecycle of a show. Experience and Skills : Demonstrated ability to supervise a small IT support team. Previous IT support within the film television production industry or similar broadcast media Proven ability to prioritize technical support issues and manage their resolution. Strong working knowledge of Live Action Production and associated tools and technologies. Strong understanding of enterprise level networking concepts, including Firewalls, network segmentation. VLAN, and security controls. Support/lead experience including networking, servers, storage, desktop support (Mac & Windows) Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines. Excellent customer service with good IT Support experience including Mac. Google workspace and general Windows Network Support. background Experience providing technical support and troubleshooting services to /film television production industry or similar is required. Someone with great communication skills, great personality and versatility, flexible and adaptable. Education College Education in Media Studies / Technology Preferred OR equivalent work Roles & Responsibilities: To act as liaison between the film Production Technology team and the Production office, ensuring high quality customer service and communication. Work with Production Technology leadership to outline a show plan that fulfils both Lucasfilm and production specific requirements. Lead IT efforts on the show including networking, servers, storage, desktop support, systems and licensing provisioning, printing, etc. Assist the Production Technology Supervisor in sourcing, training and supervising appropriate technical staff for the show. Ensure consistent and production friendly support mechanisms with a focus on clear communication, and an attitude of service. Oversee support triage to ensure all requests are answered in accordance with service level agreements; help prioritise as needed, & serve as a point of escalation for support requests. Integrate with corporate and local network and core teams to facilitate the technical needs of production. With design guidance from the Prod Tech Supervisor, implement and maintain secure networks and pipelines for content management and IT work flows. Proactively monitor the network: ensuring consistent network availability and end user satisfaction. Participate in firewall management: policy implementation, policy modifications and monitoring. Interfacing with ISPs and 3rd party vendors where required. Serve as the technical liaison to all on-set and on-location trades ensuring network compliance and appropriate network usage including WiFi spectrum management/monitoring and security compliance monitoring. Maintain and develop relationships with internal and external technical suppliers. Help manage and support compliance activities, and assist with larger facility projects as needed. Participate in show wrap procedures including account management, audit activities and the collection of all data and equipment. Please apply with your CV and a note on your relevant IT support experience in a similar Live Action Production, Film, TV production studio environment, post production support /film television/broadcast industry. We also have an IT Support Engineer role reporting into this the same team if you know anyone or if you are more hands on experienced around Mac Support and prefer 1st/2nd line desktop support, Google workspace. Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
2nd Line WAN Network Engineer - MUST BE SC CLEARED Are you an experienced 2nd Line Network Engineer with a passion for secure and high-performance networking? Do you want to work with Juniper SRX routers in a dynamic and collaborative environment? If so, we want you on our team! Why Join Us? Exciting Projects: Work on high-profile WAN network configurations and BAU operations in a global environment. Career Growth: Gain exposure to cutting-edge Juniper technologies and collaborate with 3rd Line Engineers to enhance your skills. Supportive Team Culture: Share knowledge, mentor 1st Line Engineers, and work with an experienced team that values professional development. Security-Cleared Environment: Work within a secure infrastructure that plays a critical role in our operations. What You'll Be Doing: Supporting and configuring Juniper SRX series routers as part of our global WAN network . Handling 2nd line technical escalations and ensuring smooth network performance. Collaborating with 1st and 3rd line engineers to resolve complex issues and improve operational efficiency. Troubleshooting BGP, IPSEC, and MPLS networks while ensuring high security and availability. Working with Public Key Infrastructure (PKI) to support secure authentication methods. Essential Skills: Hands-on experience with Juniper SRX platforms . Strong expertise in BGP, IPSEC VPNs, and MPLS networks . Knowledge of PKI infrastructure and certificate-based authentication. Ability to troubleshoot and optimise enterprise WAN environments . Ready to Take the Next Step? If you're a skilled 2nd Line WAN Network Engineer with current SC Clearance looking for a role that offers exciting challenges, career progression, and technical growth , apply today! Apply now to be contacted by our Consultant. If you haven't been contacted within 14 days, please consider your application unsuccessful.
15/03/2025
Contractor
2nd Line WAN Network Engineer - MUST BE SC CLEARED Are you an experienced 2nd Line Network Engineer with a passion for secure and high-performance networking? Do you want to work with Juniper SRX routers in a dynamic and collaborative environment? If so, we want you on our team! Why Join Us? Exciting Projects: Work on high-profile WAN network configurations and BAU operations in a global environment. Career Growth: Gain exposure to cutting-edge Juniper technologies and collaborate with 3rd Line Engineers to enhance your skills. Supportive Team Culture: Share knowledge, mentor 1st Line Engineers, and work with an experienced team that values professional development. Security-Cleared Environment: Work within a secure infrastructure that plays a critical role in our operations. What You'll Be Doing: Supporting and configuring Juniper SRX series routers as part of our global WAN network . Handling 2nd line technical escalations and ensuring smooth network performance. Collaborating with 1st and 3rd line engineers to resolve complex issues and improve operational efficiency. Troubleshooting BGP, IPSEC, and MPLS networks while ensuring high security and availability. Working with Public Key Infrastructure (PKI) to support secure authentication methods. Essential Skills: Hands-on experience with Juniper SRX platforms . Strong expertise in BGP, IPSEC VPNs, and MPLS networks . Knowledge of PKI infrastructure and certificate-based authentication. Ability to troubleshoot and optimise enterprise WAN environments . Ready to Take the Next Step? If you're a skilled 2nd Line WAN Network Engineer with current SC Clearance looking for a role that offers exciting challenges, career progression, and technical growth , apply today! Apply now to be contacted by our Consultant. If you haven't been contacted within 14 days, please consider your application unsuccessful.
Job Title: 2nd Line Support Engineer Location: Northampton (fully onsite) Salary: 35,000 per annum Industry: Research Agency About the Role: Our client, a leading organisation within the research agency, is seeking a skilled and motivated 2nd Line Support Engineer to join their IT team on a permanent basis. This is an excellent opportunity to work in a dynamic and fast-paced environment, providing high-quality technical support and ensuring the smooth operation of IT systems within the business. Key Responsibilities: Provide 2nd line technical support to end-users, troubleshooting hardware, software, and network issues. Work closely with 1st line support to resolve escalated issues efficiently. Maintain and support IT infrastructure, including servers, workstations, and peripherals. Assist in the management of Active Directory, Office 365, and other core business applications. Monitor system performance and proactively address potential issues. Collaborate with third-party vendors and service providers for advanced technical support. Document technical processes, issue resolutions, and system configurations. Support IT projects, including system upgrades, migrations, and implementations. Ensure adherence to IT security and compliance policies. Skills & Experience Required: Proven experience in a 2nd line support role within a retail or similar fast-paced environment. Strong knowledge of Windows operating systems, Active Directory, and Office 365. Experience with networking concepts, including TCP/IP, DNS, and DHCP. Familiarity with ITIL principles and best practices. Ability to diagnose and resolve hardware and software issues effectively. Strong communication and customer service skills. Ability to work independently and as part of a team in a high-pressure environment. Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL) are desirable. If you are a proactive and technically skilled IT professional looking to advance your career in a dynamic retail environment, we would love to hear from you. Apply now to join our client's growing team! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
15/03/2025
Full time
Job Title: 2nd Line Support Engineer Location: Northampton (fully onsite) Salary: 35,000 per annum Industry: Research Agency About the Role: Our client, a leading organisation within the research agency, is seeking a skilled and motivated 2nd Line Support Engineer to join their IT team on a permanent basis. This is an excellent opportunity to work in a dynamic and fast-paced environment, providing high-quality technical support and ensuring the smooth operation of IT systems within the business. Key Responsibilities: Provide 2nd line technical support to end-users, troubleshooting hardware, software, and network issues. Work closely with 1st line support to resolve escalated issues efficiently. Maintain and support IT infrastructure, including servers, workstations, and peripherals. Assist in the management of Active Directory, Office 365, and other core business applications. Monitor system performance and proactively address potential issues. Collaborate with third-party vendors and service providers for advanced technical support. Document technical processes, issue resolutions, and system configurations. Support IT projects, including system upgrades, migrations, and implementations. Ensure adherence to IT security and compliance policies. Skills & Experience Required: Proven experience in a 2nd line support role within a retail or similar fast-paced environment. Strong knowledge of Windows operating systems, Active Directory, and Office 365. Experience with networking concepts, including TCP/IP, DNS, and DHCP. Familiarity with ITIL principles and best practices. Ability to diagnose and resolve hardware and software issues effectively. Strong communication and customer service skills. Ability to work independently and as part of a team in a high-pressure environment. Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL) are desirable. If you are a proactive and technically skilled IT professional looking to advance your career in a dynamic retail environment, we would love to hear from you. Apply now to join our client's growing team! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Infrastructure Support Engineer Location: Birmingham Salary : 27-30k Start: ASAP On-site Are you a tech-savvy problem solver with a passion for IT support? We're looking for an Infrastructure Support Engineer to join our dynamic IT team and play a key role in keeping our systems running smoothly! What You'll Be Doing Providing 1st and 2nd line support across EMEA, troubleshooting desktops, servers, and networks. Managing Active Directory & Microsoft 365 Exchange - creating, maintaining, and troubleshooting user accounts. Resolving helpdesk tickets, diagnosing technical issues, and ensuring smooth day-to-day operations. Supporting Windows Server 2016, Windows 10/11, Office 365, networking, and security protocols. Configuring and maintaining routers, VPNs, firewalls, LAN/WAN, DHCP, DNS. Keeping the IT asset register up to date and ensuring all procedures are followed. Delivering top-notch customer service while working in a fast-paced environment. What We're Looking For Experience of IT support experience in a corporate or logistics environment. Solid knowledge of Windows OS, Microsoft Office 365, Active Directory, and hardware troubleshooting. A strong communicator with excellent problem-solving skills and a proactive mindset. Ability to remain calm under pressure and work effectively in a team. Certifications like CompTIA A+, MCP, or MCSA are a plus! Why Join Us? A fast-moving, supportive environment where no two days are the same. Opportunities to grow and up skill in cutting-edge IT technologies. A culture that values innovation, teamwork, and customer service. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
15/03/2025
Full time
Infrastructure Support Engineer Location: Birmingham Salary : 27-30k Start: ASAP On-site Are you a tech-savvy problem solver with a passion for IT support? We're looking for an Infrastructure Support Engineer to join our dynamic IT team and play a key role in keeping our systems running smoothly! What You'll Be Doing Providing 1st and 2nd line support across EMEA, troubleshooting desktops, servers, and networks. Managing Active Directory & Microsoft 365 Exchange - creating, maintaining, and troubleshooting user accounts. Resolving helpdesk tickets, diagnosing technical issues, and ensuring smooth day-to-day operations. Supporting Windows Server 2016, Windows 10/11, Office 365, networking, and security protocols. Configuring and maintaining routers, VPNs, firewalls, LAN/WAN, DHCP, DNS. Keeping the IT asset register up to date and ensuring all procedures are followed. Delivering top-notch customer service while working in a fast-paced environment. What We're Looking For Experience of IT support experience in a corporate or logistics environment. Solid knowledge of Windows OS, Microsoft Office 365, Active Directory, and hardware troubleshooting. A strong communicator with excellent problem-solving skills and a proactive mindset. Ability to remain calm under pressure and work effectively in a team. Certifications like CompTIA A+, MCP, or MCSA are a plus! Why Join Us? A fast-moving, supportive environment where no two days are the same. Opportunities to grow and up skill in cutting-edge IT technologies. A culture that values innovation, teamwork, and customer service. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
The Just Recruitment Group Ltd is currently recruiting for a 1st / 2nd Line Systems Engineer for their client based on the outskirts of Ipswich. Due to location and role requirements you would need access to your own vehicle. Our client provides business managed IT and consultancy to clients across East Anglia and London with IT, voice, connectivity, mobile and security solutions, and services. It's an exciting time to join the team and enjoy being part of a dynamic business, as theye continue their growth. Currently recruiting for a suitable candidate to join their team, desk-based role, of 1st & 2nd Line IT Support Technician. If you are a solid team player with outstanding technical skills, dedication to delivering customer service excellence, and a genuine drive to move forwards in your career, we would very much like to hear from you! The position is varied, and you will work with clients operating in many different sectors of business and industry ranging from care to law firms. The role is a blend of PSA, RMM and telephone based remote support delivered from our office - a good telephone manner is essential! You must be able to demonstrate your ability to take ownership of issues and see them through to a successful resolution in the most efficient, effective, communitive, and timely manner for the client. You will have skills in the following areas: Microsoft 365 and its offerings such as Exchange, SharePoint, Azure AD and Endpoint Manager. You will be required to configure and maintain Microsoft 365 Tenants. Microsoft Office applications (Outlook, Teams, OneDrive, Word, Excel, etc). You will be proficient in installations and setup of Windows 10/11 and Mobile Devices. You will install and configuring appropriate software for end users. Diagnosing and troubleshooting IT issues. For example, in Exchange troubleshooting mail flow, configuration, and client issues. You will be familiar with tools used to diagnose IT issues. For example, you will know how to utilise Event Viewer and Command Prompt. Cyber security awareness is a must, and you will develop knowledge of antivirus protections and best security practices. Benefits: Company events Company pension On-site parking Private Health care Private Dental care 25 Days Holiday Plus Public Holidays Car Allowance Phone Allowance Commission Cycle to work scheme For more information on this position, please contact Just Recruitment Group Ltd on telephone (phone number removed) quoting job reference (phone number removed). Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
15/03/2025
Full time
The Just Recruitment Group Ltd is currently recruiting for a 1st / 2nd Line Systems Engineer for their client based on the outskirts of Ipswich. Due to location and role requirements you would need access to your own vehicle. Our client provides business managed IT and consultancy to clients across East Anglia and London with IT, voice, connectivity, mobile and security solutions, and services. It's an exciting time to join the team and enjoy being part of a dynamic business, as theye continue their growth. Currently recruiting for a suitable candidate to join their team, desk-based role, of 1st & 2nd Line IT Support Technician. If you are a solid team player with outstanding technical skills, dedication to delivering customer service excellence, and a genuine drive to move forwards in your career, we would very much like to hear from you! The position is varied, and you will work with clients operating in many different sectors of business and industry ranging from care to law firms. The role is a blend of PSA, RMM and telephone based remote support delivered from our office - a good telephone manner is essential! You must be able to demonstrate your ability to take ownership of issues and see them through to a successful resolution in the most efficient, effective, communitive, and timely manner for the client. You will have skills in the following areas: Microsoft 365 and its offerings such as Exchange, SharePoint, Azure AD and Endpoint Manager. You will be required to configure and maintain Microsoft 365 Tenants. Microsoft Office applications (Outlook, Teams, OneDrive, Word, Excel, etc). You will be proficient in installations and setup of Windows 10/11 and Mobile Devices. You will install and configuring appropriate software for end users. Diagnosing and troubleshooting IT issues. For example, in Exchange troubleshooting mail flow, configuration, and client issues. You will be familiar with tools used to diagnose IT issues. For example, you will know how to utilise Event Viewer and Command Prompt. Cyber security awareness is a must, and you will develop knowledge of antivirus protections and best security practices. Benefits: Company events Company pension On-site parking Private Health care Private Dental care 25 Days Holiday Plus Public Holidays Car Allowance Phone Allowance Commission Cycle to work scheme For more information on this position, please contact Just Recruitment Group Ltd on telephone (phone number removed) quoting job reference (phone number removed). Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
Pearson Whiffin Recruitment Ltd
Paddock Wood, Kent
1st/2nd Line Support Engineer - Kent Onsite - £33k + Excellent benefits & career progression Overview: An excellent opportunity has arisen with multi faceted business in Kent for a 1st/2nd Line Support Engineer. You will be responsible for providing IT Support covering multiple sites across the country and perform daily network tasks, maintenance of all systems and offering advice on software & systems to make sure they are running smoothly. Role & Responsibilities: To install, maintain, and upgrade all IT related equipment across the business To provide general support and excellent service to all users and to deal with support queries effectively and in good time in order to reduce staff downtime. Ensure that company servers are up and running and that systems have been backed up with appropriate documentation completed in order for files to be easily restored upon request and that in the event of IT system failure all computer based information held by the company can be fully restored guaranteeing business continuity To maintain, secure, upgrade and repair systems to ensure the business is running efficiently and to safeguard against failure of the system. To install maintain, repair, upgrade all telephone equipment and ensure the IT department provide an uninterrupted efficient service of communication. Support and train new colleagues to the department ensuring that they are fully aware of system backup procedures and the importance of effective teamwork within the department. Ensure all support calls are responded to in a timely manner and project work is completed on time as per IT project schedule. Set-up and remove user accounts from the network according to the starters and leavers list supplied by human resources, maintaining strict security and limited access to the computer network of the business. Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas, to ease traceability and recharge costs. Be aware of Group and Company H&S and Environmental Policies, Procedures and Protocols. Report all accidents, near misses, unsafe acts or conditions and environmental events noted throughout the business to the H & S Manager through the 'HUB'. Essential Skills & Experience: ITIL frameworks Windows OS Microsoft Office 365 and M365 products Active directory DNS & DHCP Package: £28-£33k + depending on skills and experience 25 days annual leave + bank holidays Employee assistant program Imagination Library - this is for anyone who has children under 5, a book will be sent out weekly to encourage children to read From May 2024 - Life cover for all employees (including death in service benefit) From May 2024 - Medi Cash - money back on eye tests, dentists, specialist appointments Cycle to work scheme Flu vouchers Pension Scheme L&D Opportunities Free onsite parking Working hours: Monday-Friday: 8-5pm
15/03/2025
Full time
1st/2nd Line Support Engineer - Kent Onsite - £33k + Excellent benefits & career progression Overview: An excellent opportunity has arisen with multi faceted business in Kent for a 1st/2nd Line Support Engineer. You will be responsible for providing IT Support covering multiple sites across the country and perform daily network tasks, maintenance of all systems and offering advice on software & systems to make sure they are running smoothly. Role & Responsibilities: To install, maintain, and upgrade all IT related equipment across the business To provide general support and excellent service to all users and to deal with support queries effectively and in good time in order to reduce staff downtime. Ensure that company servers are up and running and that systems have been backed up with appropriate documentation completed in order for files to be easily restored upon request and that in the event of IT system failure all computer based information held by the company can be fully restored guaranteeing business continuity To maintain, secure, upgrade and repair systems to ensure the business is running efficiently and to safeguard against failure of the system. To install maintain, repair, upgrade all telephone equipment and ensure the IT department provide an uninterrupted efficient service of communication. Support and train new colleagues to the department ensuring that they are fully aware of system backup procedures and the importance of effective teamwork within the department. Ensure all support calls are responded to in a timely manner and project work is completed on time as per IT project schedule. Set-up and remove user accounts from the network according to the starters and leavers list supplied by human resources, maintaining strict security and limited access to the computer network of the business. Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas, to ease traceability and recharge costs. Be aware of Group and Company H&S and Environmental Policies, Procedures and Protocols. Report all accidents, near misses, unsafe acts or conditions and environmental events noted throughout the business to the H & S Manager through the 'HUB'. Essential Skills & Experience: ITIL frameworks Windows OS Microsoft Office 365 and M365 products Active directory DNS & DHCP Package: £28-£33k + depending on skills and experience 25 days annual leave + bank holidays Employee assistant program Imagination Library - this is for anyone who has children under 5, a book will be sent out weekly to encourage children to read From May 2024 - Life cover for all employees (including death in service benefit) From May 2024 - Medi Cash - money back on eye tests, dentists, specialist appointments Cycle to work scheme Flu vouchers Pension Scheme L&D Opportunities Free onsite parking Working hours: Monday-Friday: 8-5pm
In Technology Group
Leighton Buzzard, Bedfordshire
Job Title: 2nd Line Support Engineer Location: Leighton Buzzard (fully onsite) Salary: 35,000 per annum Industry: Research Agency About the Role: Our client, a leading organisation within the research agency, is seeking a skilled and motivated 2nd Line Support Engineer to join their IT team on a permanent basis. This is an excellent opportunity to work in a dynamic and fast-paced environment, providing high-quality technical support and ensuring the smooth operation of IT systems within the business. Key Responsibilities: Provide 2nd line technical support to end-users, troubleshooting hardware, software, and network issues. Work closely with 1st line support to resolve escalated issues efficiently. Maintain and support IT infrastructure, including servers, workstations, and peripherals. Assist in the management of Active Directory, Office 365, and other core business applications. Monitor system performance and proactively address potential issues. Collaborate with third-party vendors and service providers for advanced technical support. Document technical processes, issue resolutions, and system configurations. Support IT projects, including system upgrades, migrations, and implementations. Ensure adherence to IT security and compliance policies. Skills & Experience Required: Proven experience in a 2nd line support role within a retail or similar fast-paced environment. Strong knowledge of Windows operating systems, Active Directory, and Office 365. Experience with networking concepts, including TCP/IP, DNS, and DHCP. Familiarity with ITIL principles and best practices. Ability to diagnose and resolve hardware and software issues effectively. Strong communication and customer service skills. Ability to work independently and as part of a team in a high-pressure environment. Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL) are desirable. If you are a proactive and technically skilled IT professional looking to advance your career in a dynamic retail environment, we would love to hear from you. Apply now to join our client's growing team! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
15/03/2025
Full time
Job Title: 2nd Line Support Engineer Location: Leighton Buzzard (fully onsite) Salary: 35,000 per annum Industry: Research Agency About the Role: Our client, a leading organisation within the research agency, is seeking a skilled and motivated 2nd Line Support Engineer to join their IT team on a permanent basis. This is an excellent opportunity to work in a dynamic and fast-paced environment, providing high-quality technical support and ensuring the smooth operation of IT systems within the business. Key Responsibilities: Provide 2nd line technical support to end-users, troubleshooting hardware, software, and network issues. Work closely with 1st line support to resolve escalated issues efficiently. Maintain and support IT infrastructure, including servers, workstations, and peripherals. Assist in the management of Active Directory, Office 365, and other core business applications. Monitor system performance and proactively address potential issues. Collaborate with third-party vendors and service providers for advanced technical support. Document technical processes, issue resolutions, and system configurations. Support IT projects, including system upgrades, migrations, and implementations. Ensure adherence to IT security and compliance policies. Skills & Experience Required: Proven experience in a 2nd line support role within a retail or similar fast-paced environment. Strong knowledge of Windows operating systems, Active Directory, and Office 365. Experience with networking concepts, including TCP/IP, DNS, and DHCP. Familiarity with ITIL principles and best practices. Ability to diagnose and resolve hardware and software issues effectively. Strong communication and customer service skills. Ability to work independently and as part of a team in a high-pressure environment. Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL) are desirable. If you are a proactive and technically skilled IT professional looking to advance your career in a dynamic retail environment, we would love to hear from you. Apply now to join our client's growing team! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Desktop Support Engineer An exciting opportunity has arisen for a 2nd Line IT Support Engineer to join our client. This role is perfect for someone with a passion for technology, strong customer service skills, and experience providing remote and onsite support. Key Responsibilities Provide 2nd Line support for Windows 10/11, Office 365, and Active Directory Troubleshoot hardware & software issues on desktops, laptops, and mobile devices Support and manage ticketing systems, ensuring timely issue resolution Assist with networking issues (DNS, DHCP, VPNs, Wi-Fi) Work alongside 1st and 3rd Line Support teams to escalate complex problems Maintain user accounts & permissions (Active Directory & Exchange) Support remote users via RDP, VPN, and remote access tools Key Skills Strong knowledge of Windows 10/11, Office 365, Exchange, and Active Directory Experience with ticketing systems and working to SLAs Understanding of basic networking (TCP/IP, DNS, DHCP, VLANs) Excellent problem-solving skills and ability to work independently Strong customer service and communication skills If you are interested in this role and would like to understand more then please click apply.
15/03/2025
Full time
Desktop Support Engineer An exciting opportunity has arisen for a 2nd Line IT Support Engineer to join our client. This role is perfect for someone with a passion for technology, strong customer service skills, and experience providing remote and onsite support. Key Responsibilities Provide 2nd Line support for Windows 10/11, Office 365, and Active Directory Troubleshoot hardware & software issues on desktops, laptops, and mobile devices Support and manage ticketing systems, ensuring timely issue resolution Assist with networking issues (DNS, DHCP, VPNs, Wi-Fi) Work alongside 1st and 3rd Line Support teams to escalate complex problems Maintain user accounts & permissions (Active Directory & Exchange) Support remote users via RDP, VPN, and remote access tools Key Skills Strong knowledge of Windows 10/11, Office 365, Exchange, and Active Directory Experience with ticketing systems and working to SLAs Understanding of basic networking (TCP/IP, DNS, DHCP, VLANs) Excellent problem-solving skills and ability to work independently Strong customer service and communication skills If you are interested in this role and would like to understand more then please click apply.
3rd Line IT Support Engineer I am working with a leading company who is seeking an experienced 3rd Line IT Support Engineer to join their IT team. This role involves providing high-level technical support, maintaining and upgrading the company's infrastructure, and acting as an escalation point for complex IT issues. Reporting to the IT Manager, you'll work closely with other IT team members and interface with stakeholders across all levels of the business. Coming into the role you will be responsible for resolving complex IT issues, maintaining cloud infrastructure, enhancing cyber security measures, and mentoring junior support staff. Key Responsibilities: Provide exceptional technical support and guidance to end-users, troubleshooting and resolving complex IT-related issues. Maintain, upgrade, and manage the company's software, hardware, and network infrastructure. Focus on cyber security best practices, responding to incidents and conducting regular security monitoring alongside the IT Security team. Develop and deliver training to 1st and 2nd line support engineers to enhance their technical capabilities. Respond to and manage major incidents, communicating effectively across the business and collaborating with 3rd party support teams. Provide technical expertise within IT projects, offering direction for development, design, and systems integration. Create and maintain comprehensive technical documentation for all systems. Ensure compliance with relevant industry regulations, standards, and data protection laws. Requirements, Skills, and Qualifications: Minimum of 5 years of experience in IT Support, ideally in a similar role. Strong knowledge of cloud technologies, particularly Azure services such as Azure Active Directory, Defender 365, Sentinel, Azure Virtual Desktop, and Intune. Proficient in virtualization technologies including Azure Virtual Machines, VMWare, Hyper V, and Azure storage solutions. Experience with Windows Server technologies, managing Active Directory, and Group Policy. Solid understanding of networking concepts and security frameworks. Experience with PowerShell scripting and automation. Excellent problem-solving, analytical, and project management skills. Not Essential but you'll be perfect if you have: Familiarity with security frameworks and standards such as ISO 27001, NIST, or CIS. Experience mentoring junior IT professionals. Previous experience in a customer-facing technical role. Industry certifications (Microsoft, CompTIA, ITIL, etc.). Benefits 11% non-contributory pension scheme 25 days annual leave plus bank holidays Annual leave buying scheme Discretionary annual bonus Private Medical Insurance Life Assurance Income Protection Scheme Paid time off to volunteer Enhanced Maternity and Paternity pay and more Hybrid working after 3-month probation This is an excellent opportunity to join a forward-thinking organization where you can leverage your technical expertise to make a significant impact. The role offers the chance to work with cutting-edge technologies while developing your career in a supportive environment.
14/03/2025
Full time
3rd Line IT Support Engineer I am working with a leading company who is seeking an experienced 3rd Line IT Support Engineer to join their IT team. This role involves providing high-level technical support, maintaining and upgrading the company's infrastructure, and acting as an escalation point for complex IT issues. Reporting to the IT Manager, you'll work closely with other IT team members and interface with stakeholders across all levels of the business. Coming into the role you will be responsible for resolving complex IT issues, maintaining cloud infrastructure, enhancing cyber security measures, and mentoring junior support staff. Key Responsibilities: Provide exceptional technical support and guidance to end-users, troubleshooting and resolving complex IT-related issues. Maintain, upgrade, and manage the company's software, hardware, and network infrastructure. Focus on cyber security best practices, responding to incidents and conducting regular security monitoring alongside the IT Security team. Develop and deliver training to 1st and 2nd line support engineers to enhance their technical capabilities. Respond to and manage major incidents, communicating effectively across the business and collaborating with 3rd party support teams. Provide technical expertise within IT projects, offering direction for development, design, and systems integration. Create and maintain comprehensive technical documentation for all systems. Ensure compliance with relevant industry regulations, standards, and data protection laws. Requirements, Skills, and Qualifications: Minimum of 5 years of experience in IT Support, ideally in a similar role. Strong knowledge of cloud technologies, particularly Azure services such as Azure Active Directory, Defender 365, Sentinel, Azure Virtual Desktop, and Intune. Proficient in virtualization technologies including Azure Virtual Machines, VMWare, Hyper V, and Azure storage solutions. Experience with Windows Server technologies, managing Active Directory, and Group Policy. Solid understanding of networking concepts and security frameworks. Experience with PowerShell scripting and automation. Excellent problem-solving, analytical, and project management skills. Not Essential but you'll be perfect if you have: Familiarity with security frameworks and standards such as ISO 27001, NIST, or CIS. Experience mentoring junior IT professionals. Previous experience in a customer-facing technical role. Industry certifications (Microsoft, CompTIA, ITIL, etc.). Benefits 11% non-contributory pension scheme 25 days annual leave plus bank holidays Annual leave buying scheme Discretionary annual bonus Private Medical Insurance Life Assurance Income Protection Scheme Paid time off to volunteer Enhanced Maternity and Paternity pay and more Hybrid working after 3-month probation This is an excellent opportunity to join a forward-thinking organization where you can leverage your technical expertise to make a significant impact. The role offers the chance to work with cutting-edge technologies while developing your career in a supportive environment.
Role: Service Desk Engineer Area: Sheffield Salary: 32,000 An MSP client are looking to add a Service Desk Engineer to join their very dynamic IT department, to provide 1st & 2nd line solutions to their client base. Experience working in a Managed Service environment is essential! The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects, with progression plans in place to continue your career development. This is an outstanding opportunity for an IT professional to catapult their IT careers! Please do not waste anytime and apply right now! Skillset: Windows Server Office 365 DNS/DHCP Azure AD Routing / Networks Excellent Customer Service Desirable: Firewalls Backups Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
14/03/2025
Full time
Role: Service Desk Engineer Area: Sheffield Salary: 32,000 An MSP client are looking to add a Service Desk Engineer to join their very dynamic IT department, to provide 1st & 2nd line solutions to their client base. Experience working in a Managed Service environment is essential! The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects, with progression plans in place to continue your career development. This is an outstanding opportunity for an IT professional to catapult their IT careers! Please do not waste anytime and apply right now! Skillset: Windows Server Office 365 DNS/DHCP Azure AD Routing / Networks Excellent Customer Service Desirable: Firewalls Backups Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Desk Manager - Leeds - 50,000 DOE Role: IT Service Desk Manager Area: Leeds Salary: 50,000 We are currently recruiting for a Service Desk Manager for our MSP client. As the Service Desk Manager, you will be responsible for overseeing the day-to-day operations of our client's Service Desk team, ensuring a high level of customer satisfaction and efficient resolution of IT incidents and service requests. Key Responsibilities: Lead a team of 1st & 2nd line engineers Manage incident and service request queues, ensuring tickets are handled in accordance with Service Level Agreements (SLAs). Remain hands on as the senior escalation point for complex technical issues or customer concerns. Monitor team performance and conduct regular reviews. Assist in training and onboarding of new team members. Key Requirements: Proven experience in a Service Desk or IT Support role, with at least 2 years in a management or leadership position. Strong technical knowledge across a range of IT systems, hardware, and software, with the ability to troubleshoot and support a variety of technologies. Experience managing ITIL-based processes (Incident Management, Change Management, etc.) and familiarity with Service Desk software. Strong ITIL Knowledge (Certification Preferred). Experience in a Managed Service Provider environment In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
14/03/2025
Full time
Service Desk Manager - Leeds - 50,000 DOE Role: IT Service Desk Manager Area: Leeds Salary: 50,000 We are currently recruiting for a Service Desk Manager for our MSP client. As the Service Desk Manager, you will be responsible for overseeing the day-to-day operations of our client's Service Desk team, ensuring a high level of customer satisfaction and efficient resolution of IT incidents and service requests. Key Responsibilities: Lead a team of 1st & 2nd line engineers Manage incident and service request queues, ensuring tickets are handled in accordance with Service Level Agreements (SLAs). Remain hands on as the senior escalation point for complex technical issues or customer concerns. Monitor team performance and conduct regular reviews. Assist in training and onboarding of new team members. Key Requirements: Proven experience in a Service Desk or IT Support role, with at least 2 years in a management or leadership position. Strong technical knowledge across a range of IT systems, hardware, and software, with the ability to troubleshoot and support a variety of technologies. Experience managing ITIL-based processes (Incident Management, Change Management, etc.) and familiarity with Service Desk software. Strong ITIL Knowledge (Certification Preferred). Experience in a Managed Service Provider environment In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Technician Location: Ringwood, Hampshire, BH24 + Hybrid home working Salary: £25,000 - £28,000, DOE + Profit Share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent Join us as a 2nd Line Technician Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Benefits The Package: • Ongoing training and support. • Company Profit Share (first £3,600 is tax free). • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking. • Hybrid Working. • Progression Opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 2nd Line Technician The Role: We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be: • Receiving technical escalations from 1st Line. • Performing routine maintenance checks and updates. • Supporting the 1st line team and knowledge sharing. • Progressing and closing incidents and requests. • Liaising with internal and external customers. 2nd Line Technician - Skills & Experience: • A good knowledge of IT troubleshooting and problem solving. • Experience within an IT customer service environment. • Taking responsibility for your workload. • Be helpful and approachable. • Excellent time management skills. • Good communicator. • Working knowledge of ITIL. This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
14/03/2025
Full time
2nd Line Technician Location: Ringwood, Hampshire, BH24 + Hybrid home working Salary: £25,000 - £28,000, DOE + Profit Share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent Join us as a 2nd Line Technician Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Benefits The Package: • Ongoing training and support. • Company Profit Share (first £3,600 is tax free). • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking. • Hybrid Working. • Progression Opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 2nd Line Technician The Role: We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be: • Receiving technical escalations from 1st Line. • Performing routine maintenance checks and updates. • Supporting the 1st line team and knowledge sharing. • Progressing and closing incidents and requests. • Liaising with internal and external customers. 2nd Line Technician - Skills & Experience: • A good knowledge of IT troubleshooting and problem solving. • Experience within an IT customer service environment. • Taking responsibility for your workload. • Be helpful and approachable. • Excellent time management skills. • Good communicator. • Working knowledge of ITIL. This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
