Business Analyst

Job Reference: royalgreenwich/TP/1789/900

Number of roles: 1

Type of role: Permanent

Main Location: Woolwich, London

Closing date: 19/06/2026

Job Category: IT / Digital

Region / Division: The Woolwich Centre

Directorate: Resources

Role: Business Analyst

Job Term and Hours per Week: 1x Permanent, 35 hours/week; 1x 2 year fixed term, 35 hours/week

Salary: Between £45,750 to £49,056 per annum

Royal Greenwich is a vibrant borough, with a rich history and diverse community. We're proud of the work we do to serve our residents and are investing heavily in digital services to create a happier, healthier, and more connected borough. Join us as a people focused digital, data and technology expert in a new team that improves services for residents and makes our borough truly digital.

As part of our Product team in Digital and Customer Services, you'll lead and support multidisciplinary teams to identify problems in services and products, and design and implement solutions through in house development and third party suppliers.

• Improve our social housing repairs journey
• Redesign our resident facing website from scratch
• Provide wrap around support for residents tackling poverty
• Help waste collection teams manage their work
• Employ AI and automation to improve council services
• Improve the journey for adult social care users

You'll work closely with council service teams to understand their products, services and data. You'll translate users' pain points and stakeholder priorities into clearly defined problems to solve, analyse findings, and articulate recommendations, products and outcomes that deliver better services for residents and staff alike.

You'll visualise service journeys, map current and future state processes, and use data to quantify problems and model impacts on residents and the council. You'll project benefits and rationale for investing in new processes or technology, helping teams prioritise the areas where they can have the greatest impact.

You'll report to a Senior Business Analyst and play an active role in the Business Analysis Community of Practice, working closely with other disciplines to develop product practices and codify ways of working in our team.

You have experience leading work in multi disciplinary teams and taking responsibility for analysis throughout product and service transformation lifecycles. You are an analytical, user centred, data driven individual who eagerly uncovers root causes, documents and communicates issues, and sources appropriate solutions.

You possess deep knowledge of business analysis tools and techniques, and use appropriate applications to synthesise information and evidence. You use analysis methods to develop actionable insights that spot opportunities for service improvement or product development.

You ideally have demonstrable knowledge of modelling and measuring the financial and non financial impact of products, services and proposed changes throughout project lifecycles. You can monitor outcomes after delivery to enable teams to iterate and improve.

You are passionate about developing your skills and supporting others in the team, and you are a supportive member of the Business Analysis Community of Practice.

We are looking for people who share our values and principles of our team.

• We put people first
• We are practical optimists
• We value team over individual star
• We are open
• We learn by experimenting
• We are motivated by purpose

These values are important to us and foster an environment that promotes knowledge, empathy, equality and skill sharing. They align with the wider values of the Council.

We are passionate about creating a diverse workforce and positively encourage applications from under represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture and religion. As a Disability Confident employer, disabled applicants that meet the minimum criteria for this position will be offered an interview.

• 28 days annual leave (excluding bank holidays), rising to 31 days after five years of continuous local government service
• Flexible and hybrid working arrangements, one day in office per week
• Mental health support, including an external counselling service
• Learning and development opportunities, including a thriving community of practice, mentoring and training
• Staff networks for mental health, LGBTQ+ support, racial equality and more
• Vouchers for free eye tests
• Annual season ticket loans
• Childcare voucher scheme
• Cycle to work scheme, including indoor cycle storage and showers