Job Description
Role: Technology Infrastructure Engineer
Location: Bury, Greater Manchester
Operational Support & Incident Management
- Act as a 3rd line escalation point for infrastructure-related incidents escalated from the Service Desk, driving issues through to resolution.
- Respond to critical incidents in line with agreed SLAs, ensuring minimal disruption to business services.
- Investigate recurring incidents and proactively identify root causes and opportunities for long-term improvement.
Infrastructure Administration
- Perform day-to-day server administration tasks across the infrastructure estate.
- Undertake routine administration of Windows Server, Active Directory, and VMware vSphere environments.
- Carry out routine maintenance tasks such as applying patches, configuration changes, and system updates.
- Support server and storage hardware platforms, with preference for HPE solutions.
- Carry out cloud-based administration and troubleshooting across Microsoft Azure, Google Cloud Platform (GCP), and Microsoft 365.
- Support identity, access, and core infrastructure workloads within cloud and SaaS platforms.
Project Work
- Complete technical project work across infrastructure technologies including server hardware, storage, Active Directory, VMware vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365.
- Take technical responsibility for small infrastructure projects as allocated by the line manager.
- Assist senior engineers with technical delivery on larger infrastructure projects involving changes to core systems and platforms.
- Experience with Windows Server administration, deployment, and troubleshooting.
- In-depth knowledge of Active Directory, including Group Policy.
- Good understanding of networking fundamentals, including DNS and DHCP.
- Experience administering and supporting VMware vSphere (7.0+).
- Strong knowledge around Entra ID and RBAC, PIM and Enterprise App/SSO functionalities.
- Experience supporting server and storage hardware, preferably HPE platforms.
- Strong analytical skills, enabling rapid and accurate responses to reactive technical issues.
- Experience with AWS, GCP and Azure platforms.
- Understanding of Terraform and GitHub administration.
- Experience with CyberArk and/or Zscaler (ZIA, ZPA).
Personal Attributes
- Organised, punctual, and detail-oriented.
- Strong communicator able to engage both technical and non-technical audiences.
- Proactive and capable of working independently.
Benefits
Staff discount on JD Group and other brands within the organisation, and personal development opportunities to learn and develop at work.