Product Manager - Pega Global Operations
Warner Music Group's Global Business Services (GBS) needs a seasoned Product Manager to drive the vision, strategy, and roadmap for our enterprise-level internal case management system built on the Pega platform.
Responsibilities
- Implement a multi-year product strategy for Pega, including project management of system upgrades and improvements.
- Prioritize the product backlog based on business impact, ROI, and technical feasibility.
- Lead discovery sessions with business units to identify pain points and opportunities.
- Translate requirements into high-quality user stories, process maps, and functional specifications for Pega's Case Management and Decisioning engines.
- Communicate progress with executive leadership on enhancement status, product health, and delivery milestones.
- Partner with external Pega architects (LSA) and Lead Business Architects (LBA) to leverage out-of-the-box functionality while maintaining platform integrity.
- Run Agile ceremonies, including sprint planning, daily stand-ups, estimation sessions, and retrospectives; ensure clear definition of "ready" and "done."
- Oversee User Acceptance Testing, training documentation, and change management initiatives to achieve high user adoption.
- Define and track key performance indicators to measure success and drive iterative improvement.
- Ensure SOX compliance by documenting, testing, and approving each change with business units and leadership.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Business Administration, or equivalent.
- 3-5 years of Product Management experience in enterprise software, CRM, or BPM.
- Proven record of leading cross functional Agile/Scrum teams.
- Strong understanding of API integrations, microservices architecture, and cloud deployment models related to Pega.
- Ability to work autonomously with accountability and strong communication, organization, and coordination skills.
- Track record of building strong client relationships and delivering projects on time under pressure.
Preferred Skills
- Hands on Pega Platform experience; familiarity with Pega Strategic Applications (e.g., Pega Customer Service, Pega Sales Automation).
- Pega certifications: CPBA, CSA/CSSA, or CSPO; Lean Six Sigma; Pragmatic Institute.
- Experience in a shared services environment and within a Finance function.
- Experience using Figma to create mock ups.
- Music industry experience is a plus.
Equal Opportunity Employer
WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.