IT Service Desk Engineer

Job title: IT Service Desk Engineer Contract type: Permanent Hours: 37 per week Salary: CSET 9 £28,598 Location: Mangotsfield School

As an IT Service Desk Engineer, you will be a key, visible component of our service-focused IT team. You'll be delivering vital technical assistance and advice to schools across our trust. Working within our central service desk you will be the primary point of contact for all IT queries, triaging tickets raised via phone, email, and our web portal to ensure issues are resolved swiftly and efficiently.

• Troubleshoot IT issues both in person and remotely with an aim for first-time fixes.
• Work closely with Infrastructure Engineers and 3rd party vendors to build, maintain, and support Trust-wide systems.
• Fulfill service requests for equipment and access, set up AV hardware, and undertake physical hardware installations or moves.
• Document resolutions for common issues and maintain an accurate IT asset register and Service Management System.
• Engage in project-related work and visit schools within the trust to develop localized knowledge and provide high-quality, hands on support.

We are looking for a proactive professional with a "service-first" attitude who thrives on helping others. You should have demonstrable experience working in an IT environment that requires deep analysis and troubleshooting to resolve end-user queries.

• Be personable and capable of building effective relationships with both technical and non-technical staff, as well as external partners.
• Hold a full UK driving licence and have your own method of transport.
• Be confident in troubleshooting IT issues, even when exploring equipment or software areas that may be new to you.
• Gather and analyse information from various sources and tools to drive an issue toward a resolution.
• Be excited to develop your knowledge across a wide range of platforms and technologies through collaboration and hands on experience.
• Be willing and able to attend various school sites as required to provide onsite support and training to staff.

• A supportive trust and school community.
• Strong collaboration across the trust family of schools and access to a centralised team of specialists across all areas of school operations.
• A commitment to high quality CPD, with dedicated time and budget for your development.
• A values driven ethos where diversity, equity and inclusion are lived every day.
• Recognition of continuous service (modification order) to protect employment rights and entitlements.
• Local Government Pension Scheme with generous employer contributions and death in service cover.
• Occupational sick pay to support you during illness or unexpected emergencies.
• Family friendly leave packages to help maintain a healthy work life balance.

In order to apply for this role please complete an application form by 8am, 26th May. Please let us know if you require any adjustments as part of the process.

Further details and additional information about our trust may be viewed on our website. Please know that depending on the number of applications received we may decide to close the advert early. If you do not hear from us by a week after the closing date then please assume that you have not been shortlisted for an interview. If you have previously applied for this role there is no requirement to apply again, all applications will be reviewed. We wish you all the best in your future and ask that you join our E-Teach Talent Pool so as to keep up to date with all of our latest current opportunities.

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CSET is committed to equal opportunities and encourages applicants from all backgrounds and communities, as we recognise the importance and benefit this has for our students.